Healthwatch York Signposting Directory issue 2

­ our­local­spotlight­on­ Y Health­&­Social­Care covers­services­in­the City­of­York

­Health­&­Social­Care Signposting­Directory­2015 York

Issue­­2

ContentS Contents Healthwatch York What we have Done Have your say on Health and Social Care Get Involved NHS - Know your Rights!

Free NHS Health Check Expressing Complaints & Concerns Choose Well GP’s & GP Surgeries in York Patient Choice of GP Practices Pharmacies in York Dentists & Opticians in York Social Care & Independent Living Recognising Mental Health & Support Personal Health Budgets Telecare & Telehealth Services What about Carers?

Choosing Care in your own Home Care in your own Home Providers for York Choosing Residential Care in York Care Homes and Care Homes with Nursing Help & Advice from Healthwatch York Partners Local Contacts

1 2 3 4 5–6 7–8 9 – 10 11 – 12 13 14 15 – 16 17 – 18 19 – 22 23 24 25 – 26 27 – 28 29 30 31 32 33 – 35 36

Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout the City of York.

Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies.

All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch York nor HealthCare Publications can be held responsible for any errors or omissions.

All signposting services are up to date as of December 2014.

A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by the promoters of any product, service or supplier should be implied.

Another quality publication by Healthcare Publications

If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

HeALtHWAtCH­YoRK What is Healthwatch?

Healthwatch has been set up by the Government to help put people at the heart of health and social care services. A local Healthwatch has been set up in every area of England.

“Healthwatch­is­independent and­transparent­-­with­the authority­to­demand­action”

About Healthwatch York

In York your local Healthwatch is a project of York CVS. York CVS has a lot of experience in making sure people have a voice. They also work with a wide range of voluntary, community and social enterprise organisations in York. York CVS believes that Healthwatch York can bring these elements together to improve life for local people.

What powers does Healthwatch York have?

Healthwatch York has:

• The power to request information from service providers and commissioners

If you would like to know more about York CVS you can e-mail: info@yorkcvs.org phone: 01904 621133 or visit: www.yorkcvs.org.uk

• The right to go into health and social care premises to see and hear for themselves how services are provided. Our trained volunteers find out the views of patients and residents who are using the services, and can also talk to carers and relatives

What does Healthwatch York do?

Healthwatch York can help you and your family get the best out of local health and social care services by:

• The power to report concerns to the Care Quality Commission, Healthwatch England, the City of York Council, NHS commissioners and other relevant partners

• Giving you information about local services to make sure you know how to find the help you need

• A seat on York’s Health and Wellbeing Board, where we represent the views of the people who use health and social care services

• Signposting you to independent complaints advocacy if you need support to complain about a service you’ve received

Who can be involved with Healthwatch York?

• Listening to your views about local services and making sure these are taken into account when services are planned and delivered. We want to hear what you think works well and what doesn’t

Anyone can become involved with Healthwatch York and contribute to its activities because everyone’s views matter. There are many ways you can get involved and you can do as much or as little as you like:

• Working with commissioners and providers of services to make sure that the issues we raise are responded to and have an impact on the way local services are delivered

• Sign up to our mailing list to receive our quarterly newsletter

• Share your stories with us so we can build up a picture of which services are working well and which could be improved

• Fill in a survey or take part in focus groups and consultations so we can share your views on services

• Become a Healthwatch York volunteer

York

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WHAt­We­HAVe­Done How does Healthwatch York make a difference?

‘We have developed excellent working relationships with Healthwatch York who have been active in their role on the Health and Wellbeing Board and proactive with their work with the CCG.’ Rachel Potts, Chief Operating Officer, NHS Vale of York Clinical Commissioning Group

Healthwatch York makes a difference to health and social care services in a number of different ways. We write reports in response to issues raised with us by the public. During our first year we produced three reports:

•

• •

As a result of our positive working relationship with NHS Vale of York Clinical Commissioning Group they have invited Healthwatch York to have an advisory role on their governing body to represent the patient voice. This means that we can make sure you can have your say on local services.

Access to Health and Social Care Services for Deaf people

Discrimination against Disabled people in York

Loneliness: a modern epidemic

As a result of our report on Access to Health and Social Care Services for Deaf people, York Teaching Hospital NHS Foundation Trust and Leeds and York Partnership NHS Foundation Trust are in the process of making changes:

Healthwatch York Reports

We write reports in response to issues raised with us by the public.

Case Study: Psychological Services

York Teaching Hospital: "The report on services for Deaf people is encouraging us to look at our systems – for example at the moment we don’t use text messages to communicate with patients but I think that is something we will bring in."

Leeds and York Partnership NHS Foundation Trust planned to make changes to psychological services in York. A number of people contacted Healthwatch York to raise concerns over the lack of consultation about these changes. With the support of the Health Overview and Scrutiny Committee, we were able to engage with Leeds and York. As a result, the consultation period was extended and two further engagement events were held. This has helped us develop our working relationship with Leeds and York, and we are encouraging their development of ways to involve people in their service design, delivery and review.

Leeds and York Partnership NHS Foundation Trust: "As a result of the access to services for Deaf people report we are in the process of re-designing our child / adolescent health delivery."

Healthwatch York are now speaking to NHS England, whose main aim is to improve the health outcomes for people in England, to look at access to health and social care services nationally.

Working in partnership

Case Study – Assessing the Quality of Care in Care Homes

Healthwatch York has developed strong links with the organisations which commission our local health and social care services. We work in partnership with them, as a ‘critical friend’.

Healthwatch York volunteers have been helping assess the quality of care provided in care homes in York. Healthwatch York volunteers accompany Council staff on visits to talk to residents and find out what life is like in local care homes. This enables our volunteers to make their voices heard in a constructive and supportive way, as well as enhancing the Council’s reports by adding the view of the public.

‘We have re-designed our personality disorder services, which was very controversial and included a lot of changes; Healthwatch helped us design and deliver that work.’

Leeds and York Partnership NHS Foundation Trust

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Tracey Simpson Laing, Former Cabinet member for Health, Housing and Adult Social Services, City of York Council, said: “I’m delighted that we are able to get a different perspective on the care provided by our care homes and I am very grateful to the volunteers for giving up their time to help improve and influence the care we provide.”

HAVe­YouR­SAY­on­HeALtH­AnD­SoCIAL­CARe Healthwatch York needs to hear from local people about their experiences of health and social care services. We gather information from people and pass their concerns, comments and compliments to the organisations which provide and commission (buy) services. We do not pass personal details on without consent.

We want to hear about the treatment and care you have received.

Whether you’ve had a positive experience or there is room for improvement, have your say on the Healthwatch York website today.

You can even leave feedback anonymously. www.healthwatchyork.co.uk

We want to know what health and social care issues are important to you and your family.

Tell us what’s working well and what’s not so good: •

• • • •

• •

We­can­make­a­difference,­but­we can’t­do­it­without­your­feedback

Are you happy with the health and social care you are receiving?

Your feedback can make a difference

Do you have a relative or a friend living in a care home? Are they/you happy with the care they receive?

Everyone who uses health and social care services has the right to expect a high standards. In order to help organisations achieve these standards, we need your help. That’s why we actively encourage and welcome your feedback. Tell us when things are going well and when they’re not. Because when we know, we can do something about it.

You can do this online at: www.healthwatchyork.co.uk by submitting a review of your experience, or contact us by telephone on 01904 621133 or by email at healthwatch@yorkcvs.org.uk

Can you get an appointment with your GP (Doctor) when you need to?

Have you had to stay in hospital recently? If so, what was your experience like?

Do you or a relative have a long term illness?

Do you know what services are available and how to choose the right one, when you need urgent care?

If you could wave a magic wand to fix one thing in health and social care what would it be?

We summarise your feedback and provide it to organisations that deliver our health and social care services in York. This makes sure they have a clear picture of how it feels to use their services.

This helps encourage and reward good practice.

It also makes sure any problems you face are identified, and allows services to be changed to improve your experiences in future. Your voice really can make a difference.

We want to hear from people from a wide variety of backgrounds, and our partner programme members help us to find out the views of different sections of the community, including some who may find it hard to get their voices heard.

You can review as many services as you like, and for services you visit regularly you can leave feedback every time you visit. We will ask you for a little information about yourself when you leave a review. But we never pass this on to anyone else, and you can leave your feedback anonymously on the website.

We also get out and about to talk to people Healthwatch York staff and volunteers regularly attend a wide variety of community events to meet and talk to people.

York

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get­InVoLVeD What are we looking for?

Volunteer­and­help­us improve­local­health­ and­social­care­services

You do not need any qualifications to become a Healthwatch Volunteer; just a willingness to listen and talk to a range of individuals, an open mind and a desire to raise the voice of local people.

Healthwatch York belongs to us all. We want it to represent and include our local community. We aim to be approachable, practical and dynamic, and act on behalf of everyone in York.

As a Healthwatch Volunteer you can undertake as much or as little as you like from a range of specific roles. Volunteering your time should not be taxing but rewarding to benefit you and the wider community. Times are flexible, to work around you. We ask for a commitment, ideally, of at least four hours each month.

• Together we can shape and improve services we use

Benefits of volunteering with Healthwatch York

• We go out to meet people all over the city – if you haven’t met us yet please get in touch!

• We’re an open organisation and want to make it easy for you to talk to us

Volunteering is a great opportunity to give something back to the community. You can make a real difference to the people around you. It also provides the chance to develop new skills or build on existing experience and knowledge whilst also plugging gaps in CVs.

• We’re inclusive and we want people from every part of your community to join us

• Ask us what we’re doing and we’ll always tell you what’s happening

Below are some of the benefits of volunteering:

• You can hold us to account

• We’re here to help services to improve

• Help others less fortunate or without a voice to Help everyone in York to have their voice heard • Feel valued, empowered and part of a team • An opportunity to meet new people and make new friends • Spend quality time away from work or a busy lifestyle • Boosting confidence and self-esteem • Improve your health and well-being and quality of life • Actual out of pocket expense reimbursed • Access to accredited and in-house training and much more…

• We use your evidence to build a true picture of local services, highlighting what’s good and what needs to improve

Volunteer?

• Are you passionate about health and social care?

• Do you want to make a positive difference within your local community?

• Do you have a few hours spare?

• If so, why not volunteer with Healthwatch York today!

Who can volunteer?

To volunteer with us, you must either live in York, or use health or social care services in the city. You must also be at least 16 years old. We believe that everyone is unique and has something valuable to contribute to our work. This may be skills and knowledge, lived experience of health and social care, to developing a previously untapped talent.

The main requirement is a willingness to make a real difference to society.

Healthwatch York FREEPOST RTEG-BLES-RRYJ 15 Priory Street YO1 6ET Tel: 01904 621133 Email: healthwatch@yorkcvs.org.uk www.healthwatchyork.co.uk 4

nHS­-­KnoW­YouR­RIgHtS! You have the right to expect your NHS to assess the health requirements of your community and to commission and put in place the services to meet those needs as considered necessary, and in the case of public health services commissioned by local authorities, to take steps to improve the health of the local community.

Everyone has the right to information and education about how to take care of themselves and what they are entitled to within the health and social care system.

Healthwatch York helps individuals to gain access to, understand, and use information to promote and maintain good health and make the best use of local services and care support.

You have the right, in certain circumstances, to go to other European Economic Area countries or Switzerland for treatment which would be available to you through your NHS commissioner.

We can: • Explain your rights and what standards to expect from services • Help you find out about funding for health & social care • Help you to access services and find your way through care ‘pathways’ – find the right service for you • Put you in touch with Support Groups, Voluntary and Community Organisations • We can register your concerns and provide information on making complaints • Pass on your reports of excellent services and care • If you need advocacy we can refer you to the Independent Complaints Advocacy (ICA)

You have the right not to be unlawfully discriminated against in the provision of NHS services including on grounds of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.

You have the right to access certain services commissioned by NHS bodies within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

You have the right to be treated with a professional standard of care, by appropriately qualified and experienced staff, in a properly approved or registered organisation that meets required levels of safety and quality.

You have the right to receive NHS services free of charge, apart from certain limited exceptions sanctioned by Parliament.

You have the right to access NHS services. You will not be refused access on unreasonable grounds.

You have the right to expect NHS bodies to monitor, and make efforts to improve continuously, the quality of healthcare they commission or provide. This includes improvements to the safety, effectiveness and experience of services.

You have the right to be treated with dignity and respect, in accordance with your human rights.

You have the right to have any complaint you make about NHS services acknowledged within three working days and to have it properly investigated.

You have the right to discuss the manner in which the complaint is to be handled, and to know the period within which the investigation is likely to be completed and the response sent.

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You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

nHS­-­KnoW­YouR­RIgHtS! You have the right to compensation where you have been harmed by negligent treatment.

You have the right to be given information about the test and treatment options available to you, what they involve and their risks and benefits.

You have the right of access to your own health records and to have any factual inaccuracies corrected.

You have the right to choose the organisation that provides your NHS care.

With all the changes to health and care services it’s not always clear where you should go to report an urgent issue, to make a complaint, or for further information.

You have the right to privacy and confidentiality and to expect the NHS to keep your confidential information safe and secure.

Healthwatch York can help you find the right services to suit your needs through our Information & Signposting Service.

You have the right to be informed about how your information is used.

You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered, and where your wishes cannot be followed, to be told the reasons including the legal basis.

We cannot give you advice or make specific recommendations but we can help you make an informed decision in finding the right health and social care service whether it is provided by the NHS, the Council, a voluntary or community organisation.

You have the right to choose your GP practice, and to be accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of those reasons.

Contact Us: Office telephone: 01904 621133

You have the right to make choices about the services commissioned by NHS bodies and to information to support these choices.

Email us at: healthwatch@yorkcvs.org.uk

Write to us at: HealthwatchYork FREEPOST RTEG-BLES-RRY J 15 Priory Street, York YO1 6ET

You have the right to express a preference for using a particular doctor within your GP practice, and for the practice to try to comply.

Visit our website: www.healthwatchyork.co.uk

You have the right to be involved in discussions and decisions about your health and care, including your end of life care, and to be given information to enable you to do this. Where appropriate this right includes your family and carers.

You have the right to be kept informed of progress and to know the outcome of any investigation into your complaint, including an explanation of the conclusions and confirmation that any action needed in consequence of the complaint has been taken or is proposed to be taken.

You have the right to take your complaint to the independent Parliamentary and Health Service Ombudsman or Local Government Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS.

You have the right to make a claim for judicial review if you think you have been directly affected by an unlawful act or decision of an NHS body or local authority.

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FRee­nHS­HeALtH­CHeCK Who is it for?

Everyone is at risk of developing heart disease, stroke, diabetes, kidney disease, and some forms of dementia. The good news is that these conditions can often be prevented – even if you have a history of them in your family. Have your free NHS Health Check and you will be better prepared for the future and be able to take steps to maintain or improve your health.

The NHS Health Check scheme is available across York.

If you are aged between 40 and 74, and you haven’t been diagnosed with heart disease, diabetes, kidney disease, or had a stroke, your GP may invite you for the NHS Health Check. Your GP may do this by letter, text, or when you are visiting them for something else.

Why do I need an NHS Health Check?

We know that your risk of developing heart disease, stroke, type 2 diabetes, kidney disease, and dementia increases with age. There are also certain things that will put you at even greater risk.

These are:

• Being overweight

• Being physically inactive • Not eating healthily • Smoking

• Drinking too much alcohol

• High blood pressure • High cholesterol

Both men and women can develop these conditions, and having one could increase your risk of developing another in the future.

• In the brain a blocked artery or a bleed can cause a stroke

• In the heart a blocked artery can cause a heart attack or angina

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia

• The kidneys can be damaged by high blood pressure or diabetes, causing chronic kidney disease and increasing your risk of having a heart attack

• Being overweight and physically inactive can lead to type 2 diabetes

• If unrecognised or unmanaged, type 2 diabetes could increase your risk of further health problems, including heart disease, kidney disease and stroke

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FRee­nHS­HeALtH­CHeCK Even if you’re feeling well, it’s worth having your NHS Health Check now.

We can then work with you to lower your chances of developing these health problems in the future.

Questions you may have

Why do I need this check? I feel fine!

The NHS Health Check helps to identify potential risks early. By having this check and following the advice of your health professional, you improve your chances of living a healthier life.

What happens at the check?

But don’t these conditions run in the family?

This check is to assess your risk of developing heart disease, type 2 diabetes, kidney disease, and stroke.

If you have a history of heart disease, stroke, type 2 diabetes, or kidney disease in your family then you may be more at risk. Taking action now can help you to prevent the onset of these conditions.

• The check will take about 20-30 minutes

• You’ll be asked some simple questions.

For example, about your family history and choices which may put your health at risk

I know what I’m doing wrong.

How can the doctor help me?

• We’ll record your height, weight, age, sex and ethnicity

• We’ll take your blood pressure

If you would like help, we will work with you to find ways to eat healthily, reach your healthy weight, be more active, cut down your drinking, or stop smoking.

• We’ll do a simple blood test to check your cholesterol level

What happens after the check?

If I am assessed as being at ‘low risk’, does this mean I won’t develop these conditions?

We will discuss how you can reduce your risk and stay healthy.

• You’ll be taken through your results and told what they mean. Some people may be asked to return at a later date for their results

It is impossible to say that someone will or won’t go on to develop one of these conditions.But taking action now can help you lower your potential risk.

• You’ll be given personalised advice on how to lower your risk and maintain a healthy lifestyle

Will everyone have this check?

This check is part of a national scheme to help prevent the onset of these health problems.

Everyone between the ages of 40 and 74 who has not been diagnosed with the conditions mentioned will be invited for a check once every five years. If you are outside the age range and concerned about your health, you should contact your GP.

• Some people with raised blood pressure will have their kidneys checked through a blood test

• Some people may need to have another blood test to check for type 2 diabetes. Your health professional will be able to tell you more

• Treatment or medication may be prescribed to help you maintain your health

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia 8

eXPReSSIng­CoMPLAIntS­&­ConCeRnS­ How to make a complaint about health care

If you are unhappy with the care you have received from the NHS, you have the right to make a complaint. Ask to see a copy of the complaints procedure for the NHS service you are unhappy about. This will tell you who to contact, how they will handle your complaint and how they will learn from your complaint.

Where possible, you should contact the NHS service (hospital, GP practice, dentist etc.) directly. You can do this in person, by telephone, email or letter. This will give the NHS service a chance to sort out any problem you might have and put things right for you.

If you are not able to do this, or if you feel worried about contacting the NHS service directly, you can complain to other parts of the NHS instead:

Although most people have no problems when using Health & Social care services, sometimes things can go wrong. This information explains what to do if you, or a member of your family, want to complain about the care that you have received.

If your complaint is about a hospital or local NHS community service contact NHS Vale of York Clinical Commissioning Group. They will make sure that your complaint goes to the right people who can help you.

How to complain

Who you contact to complain will depend on:

NHS Vale of York CCG- Patient Experience Tel: 01904 555 870 Email: VOYCCG.PatientRelations@nhs.net By post: NHS Vale of York Clinical Commissioning Group, West Offices, Station Rise, York YO1 6GA

• Whether you are complaining about health care or social care, and • Whether the care is paid for by public funds or you have paid for it yourself.

It is usually a good idea to keep a record of what you said and who you said it to if the complaint is made verbally. Healthwatch York will be able to tell you if you can get free help, advice and support in making your complaint.

If you are not content with the reply you get

If you are not content with the outcome of your complaint or how it was dealt with, you have the right to ask the Health Service Ombudsman to investigate your complaint. This is a free, independent service that will usually only investigate a complaint after the NHS have had a chance to try to deal with your complaint, If they decide the NHS have got things wrong, they can make recommendations to put things right.

NHS Advocacy Service

York Advocacy provide support to people in the City of York who wish to make a complaint about NHS Services in York.

York Advocacy: Write to: Tang Hall Community Centre, Fifth Avenue, York. YO31 0UG. Phone: 01904 414357 Email: office@yorkadvocacy.org.uk Or go to the website: www.yorkadvocacy.org.uk

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP Tel: 0345 015 4033 Email: phso.enquiries@ombudsman.org.uk www.ombudsman.org.uk

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Text phone: 0300 061 4298 if you are deaf or have problems using a standard telephone request a call by texting ‘call back’ with your name and mobile number to 07624 813 005.

eXPReSSIng­CoMPLAIntS­&­ConCeRnS­ How to make a complaint about Social care

If you are unhappy with the care you have received from a care home, nursing home, home-care agency or other social care service, you have the right to make a complaint. If the service is provided in a social care setting but is funded by the NHS, e.g. dental services, you will need to follow the NHS complaints process, ‘How to complain about health care’ on the opposite page.

Ask to see a copy of the complaints procedure for the care service you are unhappy about.

This will tell you who to contact, how they will handle your complaint and how they will learn from your complaint.

If you are not content with the reply you get

Where possible, you should contact the care service directly (care or nursing home, etc.).

You can do this in person, by telephone, email or letter. This will give the care service the chance to sort out any problem you may have and put things right for you.

If you are not happy with the final reply from the care service or City of York Council, you have the right to ask the Local Government Ombudsman to investigate your complaint.

This right applies whether you pay for you privately fund your own care or the Local Authority funds it.

If you are not able to do this, or if you feel worried about contacting the service directly, you can contact:

You can contact the Local Government Ombudsman on 0300 061 0614, Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH www.lgo.org.uk

If you have something to say about the service you have received from the Adult Social Care team at City of York Council contact the complaints team on: Customer & Business Support Services West Offices, Station Rise, York, YO1 6GA Tel: (01904) 554145 or email: haveyoursay@york.gov.uk

For further help and advice on raising a concern or making a complaint relating to Health or Social Care contact: Healthwatch York Phone us on: 01904 621133

Write to us at: HealthwatchYork FREEPOST RTEG-BLES-RRYJ 15 Priory Street, York YO1 6ET Email us at: healthwatch@yorkcvs.org.uk Visit our website: www.healthwatchyork.co.uk Follow us on Twitter: @healthwatchyork

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CHooSe­WeLL Feeling poorly?

There are over 50 pharmacies in York, so everyone should have one within easy reach of where they live.

For many people, the hospital’s accident and emergency department can seem like the best place to go for any illness or injury, but often you can get more appropriate care from other services.

How much do you know about the other options?

Will you make the right choice if you, or a member of your family, need urgent health care, treatment, or advice?

Your Family Doctor

GPs are highly trained and skilled medics who can deal with your complex, ongoing and urgent conditions.

They will offer same day access for ill children.

GP surgeries are the only places that hold all your health records, meaning their doctors can make an informed decision straight away, based on your individual history.

Self Care

The first thing to consider is ‘self care’ – this simply means taking care of yourself. For example, there isn’t anything GPs can do to treat colds and other viruses - the best prescription is to get plenty of rest and drink lots of fluids.

People sometimes say that it is hard to get an appointment with a doctor at short notice, but York doctors always prioritise urgent conditions.

Many GPs now offer telephone appointments, where appropriate.

For a number of minor illnesses or injuries, home can be the best place for you. So, make sure you always have the basics at home, such as paracetamol, cough and cold remedies and a nit comb.

Practice nurses can also help with many health problems, so you may be offered an appointment with them instead.

Out of Hours

As well as these, it is recommended that you have a well stocked medicine cabinet that includes the following:

• • • • • • •

The care and assistance available from a GP doesn’t end at 6.30pm. Through the night and at weekends, an out of hours service provides telephone advice and face-to-face appointments with a doctor where needed.

Antiseptic Plasters Antihistamines Anti-diarrhoea tablets Indigestion remedies A thermometer Crepe bandages

If you need a GP when your practice is closed, call the practice and the GP out of hours number will be given out on the answering machine. Or call NHS 111 for advice and assistance.

Accident and Emergency

Pharmacy

Pharmacists are available without an appointment and can advise on most minor illnesses. Visit for help with coughs, colds and sore throats, diarrhoea, the ‘morning after pill’, warts and verrucas, nits, and much more.

As the name suggests, A&E is for serious and life threatening conditions only. For example, suspected strokes, heart attacks or serious injuries. Unnecessary visits to A&E cost the NHS around £500m each year, as well as making it harder for doctors and nurses working there to see patients with life threatening conditions.

Most people know that a pharmacy deals with prescriptions, and offers a range of medicines and first aid equipment, but you might not realise that all of York’s pharmacies offer private consultation rooms, and you can be seen there without an appointment.

Pharmacists are able to offer expert advice with the confidence of years of professional training; either offering help there and then, or telling you the best place to go for further care. Many of York’s pharmacies are open late and at weekends, and they are often the most suitable place for help, advice and treatment of minor issues.

A&E only holds your history of hospital visits, they don’t have access to your family doctors’ records.

When you go to A&E, if the staff there feel there is a more appropriate place to get the best care, you will be redirected to that service.

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Unnecessary visits to A&E not only add to the strain on hard working A&E staff, but also reduce the resources available to treat those who need specialist emergency care, which could mean they don’t get essential treatment quickly enough.

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gP’S­&­gP­SuRgeRIeS­In­YoRK Postcode

Surgery / GP

Address

Data correct with NHS Choices - December 2014

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Telephone

PAtIent­CHoICe­oF­gP­PRACtICeS During 2012 and 2013, the Department of Health ran a pilot scheme to explore how patient choice of GP practice could be expanded. The Patient Choice Scheme pilot was available in different parts of England and offered patients new ways of accessing GP services outside their GP practice's boundary area.

What to expect from your GP

GPs look after the health of people in their local community and deal with a whole range of health problems. They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations.

GPs usually work in practices as part of a team, which includes nurses, healthcare assistants, practice managers, receptionists and other staff.

Practices also work closely with other healthcare professionals, such as health visitors, midwives, and social services. You would normally see GPs or other healthcare professionals at their premises (surgery). Some operate from more than one building. If your GP cannot deal with a problem then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge. GP practices should make information about their services easily available to their patients. Most practices have a practice leaflet available, otherwise please ask your GP or surgery for one.

As a result of this scheme, and following changes to GP contracts, all GP practices in England will be free to register new patients who live outside their practice boundary area from January 2015.

This means that you are able to join practices in more convenient locations, such as a practice near your work.

The idea is to provide you with greater choice and to improve the quality of GP services over time, as GPs providing a good service are naturally more popular.

These new arrangements are voluntary for GP practices. If the practice has no capacity at the time or feels it is not clinically appropriate or practical for you to be registered so far away from home then they can still refuse registration. The practice should explain their reason to you in detail.

What to consider when registering with a GP practice further away

You may wish to join a GP near work or remain registered with your old GP following a move. The new arrangements make this possible; however, there are a few things to consider.

Because of the greater distance to your home, the GP you register with is under no obligation to offer you a home visit. If you are not well enough to go to the practice yourself then other arrangements will have to be made. NHS England (the body responsible for buying GP services) has to ensure that you are able to access a service either near your home or at home. When you register with a practice away from home you will be given information about what you should do in those circumstances.

14

PHARMACIeS­In­YoRK Postcode

Pharmacy

Address

Telephone

Data correct with NHS Choices - December 2014

Make sure you have repeat prescriptions

If you or someone you care for requires medicines regularly, make sure you order and collect repeat prescriptions in good time to ensure you or your family have enough medicine to last i.e. weekends, Bank holidays and breaks away.

Many of the calls to out of hours health services are for emergency repeat prescriptions when people have run out of their medication - a situation that could be avoided with some forethought and planning. By thinking ahead for your regular medication you are helping our busy out of hour’s doctors and nurses.

If you have the symptoms of a cough, cold, or think you’ve got the flu a pharmacist is the best place to go, as they can usually provide you with the help and information you need on the spot.

They can also offer help with healthy living issues such as losing weight or giving up smoking.

What if I have a complaint or concern about my Pharmacy or Pharmacist?

Any complaint to go through the NHS complaints procedure needs to be made either to the practice directly or to NHS England. Any other concerns about a pharmacist 'fitness to work' should be made via General Pharmaceutical Council.

You can contact the General Pharmaceutical Council, either by email: concerns@pharmacyregulation.org or by post: Raising a concern, General Pharmaceutical Council, 129 Lambeth Road, London SE1 7BJ Tel: 020 3365 3603

For opening times and NHS SERVICES available from your Pharmacy please scan the QR code with your smartphone or visit www.nhs.uk 15

PHARMACIeS足In足YoRK Postcode

Pharmacy

Address

Telephone

Data correct with NHS Choices - December 2014

16

DentIStS足&足oPtICIAnS足In足YoRK Postcode

Dentist

Address

Postcode

Optician

Address

Telephone

Telephone

Data correct with NHS Choices - December 2014 17

NHS DENTAL CHARGES Band 1 course of treatment

£18.50

This covers an examination, diagnosis (eg X-rays), advice on how to prevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant. If you require urgent care, even if your urgent treatment needs more than one appointment to complete, you will only need to pay one Band 1 charge.

Band 2 course of treatment

£50.50

This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth.

Band 3 course of treatment

£219.00

This covers everything listed in Bands 1 and 2 above, plus crowns, dentures and bridges.

18

SoCIAL­CARe­&­InDePenDent­LIVIng How do I get Social care?

If you have decided that you need social care support, you may want to think about the type of support you require, be it homecare workers, equipment or respite breaks.

Your first step should be to ask your local authority social services department for an assessment of you needs.

Local authorities have a duty to assess anyone who appears to need the community care services they offer.

Your local authority should:

• assess your needs and give you advice, whatever your financial circumstances • tell you about local services and who to contact locally for advice • be able to provide information about services and support options available to you in your area • give you relevant information if you are an unpaid/family carer

Your rights and entitlements

In most cases, you shouldn’t have to actively exert your rights in regards to the care that you receive.

However, if you feel you are being unjustly treated in breach of your rights, you may want to take action. You can do this by telling someone you trust, seeking help from Healthwatch York or contacting the local authority team in charge of ‘safeguarding’.

The assessment by the local authority is important because it helps them work out what your difficulties are and what services will help you most. Each local authority has its own way of working out who is eligible for social care support and what services it can offer.

If your local authority thinks you are eligible for social care support, you have a specific level of need and meet financial rules, you should be involved in the decision-making process that follows. If appropriate, the next step will be for social services or an independent adviser to work with you to create a care plan.

Under UK law, you should be looked after and treated fairly and with dignity whenever you are given social care services. This applies to everyone, regardless of where they are given care and who does the caring. Other laws may also protect you from discrimination because of who you are, including some protection for carers under the rules designed to protect disabled people. For example, if you are an older person, this should not stop you from having treatment similar to that which a younger person would be given.

If you feel that your needs have changed over time, you will have to be re-assessed. Contact the social care team at your local authority to discuss it with them.

Families with disabled children may be eligible for Family Support to help you look after your child.

This can include day care for children under five, help with parenting such as parenting classes, courses or family support workers, practical home help, and access to a Children’s Centre. Some of these services are available to all families.

Family Support

Often only minor assistance is needed – such as meals on wheels and help with washing or dressing. Yet these services could make a big difference to your life.

19

20

SoCIAL­CARe­&­InDePenDent­LIVIng What social care support can I get?

Help in your home or in a care home

Many people’s first impression or thoughts of social care might be a residential care home. In fact, there’s a wide variety of social care services available and most who need social care support will be able to have care provided in their home.

The kind of social care support that you can get depends largely on your needs. These may vary due to your personal circumstances, the support you already have, and which areas of life you are finding more difficult. For example, if you have a neurological problem that causes you to have trouble walking you may simply require some equipment to help you remain mobile and independent. However, if you have a significant neurological problem that seriously affects your mental capacity or ability to move and look after yourself, you are likely to need a much wider range of social care services.It is worth taking time to think about your specific needs and what you think you might need to help you achieve the best quality of life you can.

You may want to have someone who can come to your home and give you the support you need to live your life. This can include help with tasks such as getting dressed, help with using the toilet, washing, preparing and eating food, cleaning and laundry, getting out and about, and taking part in leisure and social activities.

Healthwatch York or your local authority will be able to provide you with information and advice on what services are available in your local area.

Community support and activities

Some social care services can be provided to help you continue to play an active role in your community and to get out and about and do the things you want to do. For example, you may want to work or to partake in religious or cultural events such as a festival or a sports match. Social care services may be able to support you in a wide range of ways to enable you to continue to do these things, for example a community transport service.

Care and support services might typically include: • equipment • help in your home or in a care home • community support and activities • day centres • home adaptations • residential care • financial support • information and advisory services, and advocacy • support for carers • other support for care

Day centres

Visiting a day centre can be a good alternative to moving into a care home. Day centres provide an opportunity to socialise and do activities that might not be available at home and may provide respite for family carers.

Adaptations to your home

A common way that social care can support ill or disabled people to live independently at home is simple adaptations to the home. If you have difficulty living at home because of your condition, it is often a better option to improve your home than to move somewhere new.For example, depending on your condition, you might be able to get lowered kitchen surfaces and storage, wider doorways to accommodate wheelchairs or walking frames, or improved flooring to prevent trips and falls.

Equipment

Getting the right equipment can revolutionise your life. The ability for you to remain independent sometimes hinges on small factors and tools, such as a jar gripper (to help you remove lids) or ways to raise your seat (so that you can get up more easily), which can make all the difference.

However, equipment can also help with weightier issues, for example, hoists to help people with mobility problems get on and off chairs or toilets, or in and out of the bath or bed. The equipment you may be able to access could include monitoring devices that check whether you have left the house if you have a condition, such as dementia, that causes confusion and wandering.

21

SoCIAL­CARe­&­InDePenDent­LIVIng Residential care

If living at home is no longer a realistic or practical option, you may want to consider residential care.

There are many different types of ‘residential care’ – it may mean a permanent move into a care home for older people, or it could be a stay in a home for younger adults with disabilities, or a home for children.

Residential care may be privately owned, or run by a charity or the local authority.

The main types of residential care are: residential care homes • residential care homes with nursing care • extra care and sheltered housing • supported living • retirement villages

Deciding on a long-term stay in residential care is a very significant decision financially, practically and emotionally. You will need to think about your own preferences and decide what services will meet your needs now, as well as being flexible enough to take account of your future care needs. It is not always an easy decision. Independent advice can be important in helping you make the right decision, taking into account all the important factors. Your local authority will be able to give you details of information services they commission locally.

Support for carers

You’re a carer if you’re looking after a person who is disabled, has a long-term health condition or is elderly and frail. Carers can get help with their caring role, and by enabling the person they care for to get the support they need, they can make their own life easier. For example, it’s important that carers have time for themselves, and one of the best ways to arrange breaks from caring is to ensure that you have had a carer’s assessment. This will help identify how substantial and demanding your caring is and how much support you are likely to need. If you are looking after a child with a learning disability or similar, you should also consider the support that your child will need with their education. Again, talk to your local authority to discuss the types of support you might be able to get.

22

ReCognISIng­MentAL­HeALtH­&­SuPPoRt How your GP can help

Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss.

You should make an appointment to see your GP if you've been feeling depressed for a few weeks or your anxiety is having an impact on your daily life, such as stopping you from going to work or shopping.

Good mental health and resilience are fundamental to good physical health, relationships, education and work, as well as being key to achieving our potential.

Mental health services are free on the NHS, but you will usually need a referral from your GP to access them.

Mental health facts

At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time.

• More than half of those with a common mental health problem have both depression and anxiety.

Support and advice for people living with mental illness.

Tel: 0300 5000 927 (Mon-Fri, 10am-2pm) www.rethink.org

• There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years.

• Nearly 850,000 children and young people aged five to 16 years have a mental health problem – about 10% of the population. Fewer than one in 10 accesses treatment.

Confidential support for people experiencing feelings of distress or despair.

Tel: 08457 90 90 90 (24-hour helpline) www.samaritans.org.uk

Common mental health problems such as anxiety, depression, panic disorders, phobias and obsessive compulsive disorder can cause great emotional distress, and can affect how you cope with day-today life and your ability to work.

Less common conditions, such as psychosis, can make you experience changes in thinking and perception severe enough to significantly alter your experience of reality. These conditions include schizophrenia and affective psychosis, such as bipolar disorder, and can have the same lifelong impact as any long-term physical condition.

Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Mon-Fri, 9am-6pm) www.mind.org.uk

Admitting you are struggling does not mean you are "mentally ill", that doctors will automatically put you on medication, or you will have to immediately tell your employer you are mentally unwell. Many issues can be managed without the help of a GP by using the variety of sources of help now available, whether it's through books, local organisations or online.

Even if you need professional help, there are choices you can make along the way. Mental illness is treatable and, with appropriate support and treatment, people do recover. Many move on with their lives and are able to care for their family, contribute to the local community, and get back into employment or training.

Information on child and adolescent mental health. Services for parents and professionals.

Tel: Parents' helpline 0808 802 5544 (Mon-Fri, 9.30am-4pm) www.youngminds.org.uk

23

PeRSonAL­HeALtH­BuDgetS Personal Health Budgets

Can I have a personal health budget as well as a personal budget for social care and support?

Personal health budgets are being introduced by the NHS to help people manage their care in a way that suits them. They have been piloted in a number of places across England and, from April 2014, anyone receiving NHS continuing healthcare will have a right to ask for a personal health budget.

Yes. If you already have a personal budget for care and support from social services and your NHS team agrees, you can also have a personal health budget and ask for both to be combined.

What is a Personal Health Budget?

Do I have to have a personal health budget?

A personal health budget is an amount of money to support your identified health and wellbeing needs, planned and agreed between you and your local NHS team. The aim is to give people with long-term conditions and disabilities greater choice and control over the healthcare and support they receive. Personal health budgets work in a similar way to the personal budgets that many people are already using to manage and pay for their social care.

Together with your NHS team (such as a GP) you will develop a care plan. The plan sets out your personal health and wellbeing needs, the health outcomes you want to achieve, the amount of money in the budget and how you are going to spend it.

No. If having a personal health budget does not work for you, your local NHS will provide the care you need as it has always done.

What is the difference between a personal health budget, a personal budget, an individual budget and a direct payment?

A personal health budget is for your NHS healthcare and support needs.

A personal budget is for your social care and support needs.

An individual budget includes your social care and support needs plus other funding, such as independent living.

You can use a personal health budget to pay for a wide range of items and services, including therapies, personal care and equipment. This will allow you more choice and control over the health services and care you receive.

A direct payment is one way of managing these budgets, where you get the cash to buy the agreed care and support you need.

You don’t have to change any healthcare or support that is working well for you just because you get a personal health budget, but if something isn’t working, you can change it.

Key points

• Personal health budgets should help people get a better service from the NHS. They should not make things worse.

• You do not have to have a personal health budget if you do not want one.

• You should have as much control over decisions as you want.

• NHS and social care organisations should work in partnership with you and with each other.

• If you are not able to have a personal health budget, you can still speak to your NHS team about how your needs can be met in another way that is more personal to you.

Who can have a personal health budget?

The first group to be able to ask for a personal health budget, from April 2014, will be people getting NHS continuing healthcare, which is NHSfunded long-term health and personal care provided outside hospital. Local NHS organisations will be free to offer personal health budgets to other people if they think an individual will benefit. It is the Government’s long-term aim, to introduce a right to a personal health budget for people who would benefit from it.

24

teLeCARe­&­teLeHeALtH­SeRVICeS Telecare is a service that enables people, especially older and more vulnerable individuals, to live independently in their own home. 90% of people say that that is their wish and telecare allows it to happen. Equally it gives peace of mind to family, friends and carers, knowing that when they are unable to watch over their loved ones, telecare will.

Telecare & Telehealth can be of benefit to:

• Older, frail or disabled people or those temporarily unwell after perhaps an operation

Telecare is as much about the philosophy of dignity and independence as it is about technology and services. The service package, and choice of technology, is provided to support the individual in their home and is tailored to meet their needs. It can be as simple as the basic social alarm service, able to respond 24/7 in a given situation, it can include sensors and triggers such as motion or fall detectors and fire and gas alarms, that trigger a warning to a response centre staffed 24 hours a day, 365 days a year. It can also include location devices that can be used to enable an individual to have security outside of their home.

• People who have been discharged from hospital and need to be able to get help at home if needed

• Vulnerable people of any age living alone

• Reassurance to partners, family and carers of people with dementia, medical conditions or disabilities be that physical, mental or sensory

To benefit from the service all you need is a phone line and modern electric plug socket. This range of technology offers extra independence and peace of mind. Pictured overleaf are some of our most popular devices, however, many more are available.

As well as responding to an immediate need, telecare can work in a preventative mode, with services programmed to monitor an individual's health or well-being. Often known as lifestyle monitoring, this can provide early warning of deterioration, prompting a response from family or professionals.

Telehealth equipment is used to monitor your health in your own home. It can be equipment to measure your blood pressure, blood glucose levels or your weight. This can reduce the number of visits you make to your GP and unplanned visits to the hospital. You’re taught how to do the tests on yourself and the measurements are automatically transmitted to your doctor or nurse, who can then see the information without you having to leave home. They can let you know if they have any concerns.

Telecare and telehealth can be used on their own or in combination in order to best meet the needs of the individual and get the best fit with local services, including those provided by family and friends. The services need to balance technology with other forms of care and support and be reviewed in the same way as all other packages of health and social care.

For more information about telehealth and telecare services, visit www.telecare.org.uk or speak to your GP, social worker or local authority

25

26

WHAt­ABout­CAReRS? Carers Direct helpline

A carer is anybody who looks after a family member, partner or friend who needs help because of their illness, frailty or disability. Many carers don't see themselves as carers and it takes carers an average of two years to acknowledge their role as a carer. It can be difficult for carers to see their caring role as separate from the relationship they have with the person they care for, whether they are a parent, son, daughter, sibling or friend. They simply may think of themselves as a friend or family of the person they care for. It is because of this that they often don’t realise there is help available to them as well. Such as how they can get assessments, direct payments, home care, housing adaptations or funding for short breaks and respite.

Call the Carers Direct helpline on 0300 123 1053 if you need help with your caring role and want to talk to someone about what options are available to you.

If you are busy at certain times of day, you can send us a message to ask us to call you back for free at a time that is convenient to you. The helpline is open from 9am to 8pm Monday to Friday, and from 11am to 4pm, at weekends. The helpline is closed on bank holidays. Calls are free from landlines and mobiles within the UK.

Information

The helpline advisers can give you information to help you make decisions about your personal support needs and the needs of the person you're looking after.

Some carers experience health problems. For example, back pain can result from lifting or moving the person being cared for. It may also be difficult to maintain a healthy diet and exercise routine while caring.

This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education.

Without the right support, being a carer can be an extremely stressful role.

The helpline staff will tell you how to complain if anything goes wrong with any of the services you use or put you in touch with your local authority or NHS services.

• Ask for help: We all need help from time to time and carers are no exception. Help is out there, you only need to ask!

• Know your rights: It sounds simple, but knowing what you’re entitled to and what support is available can help a great deal.

Local and specialist help

Support for carers in York

• Tell your GP: Your GP practice can record that you are a carer to ensure you get your annual flu vaccination and additional support as a carer.

York Carers Centre is a good starting point for carers seeking help. They give free help to carers living or caring for people in York.

• Get an assessment: This can sound a little daunting at first, but ensuring that you and the person you care for get a assessment of your needs through the Local Authority can give you access to a whole host of additional practical help and support.

York Carers Centre, 17 Priory Street, Nursery Block, York, YO1 6ET Tel: 01904 715490 Email: enquiries@yorkcarerscentre.co.uk www.yorkcarerscentre.co.uk

We are open Monday to Thursday 9 to 5pm, with an answerphone available on Friday.

• Be a little selfish! We all need time to ourselves, but it’s particularly important for carers. This could be as simple as setting some me time aside for a relaxing bath or a night out.

27

28

CHooSIng­CARe­In­YouR­oWn­HoMe Home care isn’t for everyone but frequent visits from carers and a few home modifications can help you retain your home comforts and independence.

Receiving care in your home is an increasingly common alternative to staying in hospital or moving into a care home.

Depending on your needs, you can receive help and support that allows you to stay in your own home as long as possible. Not only do you avoid any upheaval and stay in familiar surroundings, it can also be a more economical alternative to residential care.

Direct Payments can be made to:

What home care services are available?

• Disabled people aged 16 or over (with short or long-term needs) • Disabled parents for children’s services • Carers aged 16 or over (including people with parental responsibility for a disabled child) • Elderly people who need community care services

• Regular visits from home care workers to help with daily tasks and personal care • Meals delivered to your home • Equipment and home modifications to help with mobility and accessibility, such as getting in and out of the bath, and getting up and down stairs • Personal fall and panic alarms that are monitored around the clock • Support for health needs, such as incontinence • Day care and transport to take you there • Gardening and handyman services

Choosing Direct Payments

The choice of direct payments is voluntary. If you decide to have direct payments, you can change your mind about this at any time. If you no longer want direct payments, contact your local social services and ask them to arrange services instead.

Direct Payments

If you are assessed as needing community care services and qualify for social services funding they must offer you direct payments as an option.

It's possible to try direct payments by asking social services for a direct payment for some of your support while you continue to get your other support directly from social services.Direct payments can only be spent on things that will meet the assessed needs of the person getting them. If you spend a direct payment on something that doesn't meet your needs, social services can recover the money from you. Everyone who gets support from social services should have their needs reassessed at least once a year.

If someone isn't able to manage their own direct payments, it's possible for another person to manage the direct payments on their behalf.

Direct payments are part of a move towards ‘personalised’ social care so that people have more choice and control over the support they get, letting you choose and buy the services you need yourself, rather than having it arranged for you by social services.

Contact City of York Council for an assessment, to be re-assessed.

It's important to know that if you receive a direct payment to pay a care worker or personal assistant, you become an employer and have legal responsibilities.

Customer Access and Assessment Team West Offices, Station Rise, York, YO1 6GA Email: adult.socialsupport@york.gov.uk Tel: 01904 555111 • www.york.gov.uk

29

CARe­In­YouR­oWn­HoMe­PRoVIDeRS­FoR­YoRK Postcode

Care Provider

Address

Telephone

Data correct with CQC - December 2014

30

CHooSIng­ReSIDentIAL­CARe­­In­YoRK What your choices are

There are many types of residential care homes available. These include permanent care homes for older people, homes for younger adults with disabilities and homes for children. They may be privately owned or run by the voluntary sector or local authorities. You may want to consider in detail the many options for residential care before you make a decision.

A list of all nursing and residential care homes within your locality can be found on the following pages. Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC).

They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision.

Choice of accommodation

The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer. Social services must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a more expensive home, a relative or friend may be able to ‘top up’ the difference in cost.

To check up-to-date information on the Nursing and Residential care homes within your locality visit www.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE

Choosing a care home

Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like.

Respite and short term stays

Residential care home stays don't necessarily have to be permanent. Temporary stays can be arranged for respite care (in which you take a break from caring for somebody else), or as a trial period before a permanent stay.

Temporary stays can give you flexibility when covering unexpected events, such as:

• Palliative care (which manages or reduces pain) after a hospital stay or illness • Support for newly disabled people and their carers • Enabling someone to continue living independently if they live alone and suddenly require care • Giving someone a chance to try potential future homes

31

CARe­HoMeS­AnD­CARe­HoMeS­WItH­nuRSIng Postcode

Care Home

Address

Telephone

Postcode

Care Home with Nursing

Address

Telephone

Data correct with NHS Choices - December 2014

32

HeLP­&­ADVICe­FRoM­HeALtHWAtCH­YoRK­PARtneRS Age UK York

Age UK York is here to inspire, enable and support older people and to help people make the most of later life.

Tel: 01904 627995 • E-mail: ageukyork@ageukyork.org.uk • Web: www.ageuk.org.uk/york Alzheimers Society - York & Selby Branch

Provide support, information and activities for everyone affected by dementia

Tel: 01904 567701 • E-mail: yorkservices@alzheimers.org.uk • Web: www.alzheimers.org.uk CANDI

Children and Inclusion – a forum for parents and carers of disabled children and young people

Tel: 01751 417291 or 07751 828369 • E-mail: admin@yorcandi.org.uk • Web: www.yorcandi.org.uk Get Cycling CiC

Support cycling for health in as many ways as possible: for leisure, transport, health, happiness and the environment.

Tel: 01904 636812 • E-mail: office@getcycling.org.uk • Web: www.getcycling.org.uk IDAS (Independent Domestic Abuse Service)

Provides comprehensive information advice and support support services to all those experiencing or affected by domestic abuse.

Tel: 03000 110 110 • 24hr national helpline: 0808 2000 247 • Web: www.idas.org.uk Independent Living Scheme (ILS)

Provides support, advice and information for disabled people in York who want to live independently and have more choice and control over how their individual needs are met.

Tel: 01904 479851 • E-mail: enquiries@ilsyork.org.uk • Web: www.ilsyork.org.uk

MS Society - York & District Branch

Provides support and advice for people with Multiple Sclerosis (MS), their families and carers Tel: 01904 758577 • E-mail: yorkms@hotmail.co.uk • Web: www.mssociety.org.uk

Myasthenia Gravis Association

Supports people with myasthenia and their families, increases public and medical awareness of the condition and raises funds for research and support staff.

Tel: 01904 679939 • E-mail: ron.middlemass@o2.co.uk • Web: www.myaware.org 33

HeLP­&­ADVICe­FRoM­HeALtHWAtCH­YoRK­PARtneRS National Osteoporosis Society: York Support Group

Provides caring support and information to people affected by osteoporosis; improves public awareness and understanding of osteoporosis; influences health and social care provision in the prevention, diagnosis and treatment of osteoporosis.

Tel: 01904 413623 • Helpline: 0845 450 0230 • Web: www.nos.org.uk OCAY

Provides a free and independent advocacy service for people over the age of 50. OCAY helps to make sure that the older people of York Have their voices heard.

Tel: 01904 676200 • E-mail: info@ocay.co.uk • Web: www.oldercitizensadvocacyyork.co.uk Royal Voluntary Service - Leeds & York Hub

Royal Voluntary Service can help older people maintain their independence and stay involved in the local community.

Tel: 0845 600 5885 • E-mail: leedsyorkhub@royalvoluntaryservice.org.uk Web: www.royalvoluntaryservice.org.uk St Nick’s

St Nick’s promotes sustainable living and endorses the benefits of outdoor activity to physical health and mental well-being.

Tel: 01904 411821 • E-mail: info@stnicks.org.uk • Web: stnicks.org.uk Stroke Association York

Provides high quality, up-to-date stroke information for stroke patients, their families and carers.

Tel: 01904 414 765 • E-mail: katy.barton@stroke.org.uk• Web: www.stroke.org.uk Wilberforce Trust

Provide support for people with sight loss and other disabilities. They provide supported accommodation, support for people in their own homes and a specialised community centre.

Tel: 01904 760037 • E-mail: enquiry@wilberforcetrust.org.uk • Web: www.wilberforcetrust.org.uk

York Carers Centre

York Carers Centre is an independent body that helps unpaid carers in York find the support they need.

Carers are offered a range of free help and support.

Tel: 01904 715490 • E-mail: enquiries@yorkcarerscentre.co.uk • Web: www.yorkcarerscentre.co.uk 34

HeLP­&­ADVICe­FRoM­HeALtHWAtCH­YoRK­PARtneRS York Independent Living Network (YILN)

York Independent Living Network is a disabled-led organisation, enabling and empowering disabled people to have their voices heard, influence services and get the most out of life. They do this through public meetings, campaigning and providing peer services.

Tel: 07752 365297 • E-mail: admin@yiln.org.uk • Web: www.yiln.org.uk York Older Peoples Assembly (YOPA)

YOPA’s aim is to raise awareness of policy issues affecting older peoples’ lives. They sit on policy-making committees, and speak out in the press and media on local and national issues of concern to older people.

Tel: 01904 761240 • E-mail: yorkassembly@btconnect.com • Web: www.yorkassembly.org.uk York & District Pain Management Support Group

Provide information and support to those suffering constant chronic pain and also persistently lobby the health services in our aim to help those with constant chronic pain.

Tel: 07540 397985 or 07743469444 • E-mail: ypmsg@hotmail.co.uk • Web: www.ypmsg.org.uk York FIS (Family Information Service)

York Family Information Service provides free and impartial information to mums, dads and cares of 0-19 year olds (up to 25 for disabled children). Information is provided on childcare or any service that could support a parent or carer in their role.

Tel: 01904 554444 • E-mail: fis@york.gov.uk • Web: yor-ok.org.uk Text: ‘Call back’ to 07624 802244 York Lesbian Gay Bisexual and Transgender (LGBT) Forum

The York LGBT Forum strives to ensure a safer and a more inclusive City for the local LGBT community.

It is managed by volunteers and operated on donations and contributions.

E-mail: yorklgbtforum@gmail.com • Web: yorklgbtforum.org.uk York People First

An independent self advocacy group run by people with learning disabilities, for people with learning disabilities.

Tel: 01904 479315 • E-mail: yorkpeoplefirst@talktalkbusiness.net • Web: www.yorkpeoplefirst.co.uk

York Rheumatoid Arthritis Support Group

Provide support information and resources for people with rheumatoid arthritis, their families friends and carers, in York and the surrounding areas. They hold monthly meetings, often with expert speakers, and occasional special events, group activities, social events and regular newsletters.

Tel: 01904 642227 • E-mail: susan.blore@btinternet.com • Web: www.yorkra.org 35

HeLP­&­ADVICe­FRoM­HeALtHWAtCH­YoRK­PARtneRS York Wheels

A registered Charity aimed at people over the age of 60 or people who have mobility problems and cannot afford other modes of transport. Customers can use the bookable service to travel anywhere, for example to the hospital, doctor, dentist or to go shopping or visit friends.

Tel: 01904 630080 • E-mail: ruth.potter@york.nhs.uk YUMI - York Unifying Multicultural Initiative

YUMI work with people who’ve come to live in York from all over the world. We provide training, support and mentoring on a range of projects so that people can get involved in activities, share their traditions, make the most of and increase their skills, and take on roles and responsibilities in the community.

Tel: 01904 624742 • E-mail: contact@yumiyork.org • Web: www.yumiyork.org

Local Contacts

York Citizens Advice Bureau (CAB)

Provides free, independent, confidential and impartial advice to everyone who lives or works in York on their rights and responsibilities on a wide variety of issues; including welfare benefits, money advice, employment, housing and homelessness, immigration, consumer, relationship breakdown and other legal matters.

When you come to the bureau, or ring AdviceLine, you will be given a short (10 to 15 minute) assessment so we can identify the most appropriate way for us to help you.

Tel: 08444 111 444 Monday - Friday 9.30am - 4.00pm

Drop in: York CAB, West Offices, Station Rise, York YO1 6GA Monday, Tuesday, Thursday 9.30am - 12.00pm

The Gateway Centre, Front Street, Acomb YO24 3BN Mondays 9.30am - 12.30pm

Tang Hall Community Centre, Fifth Avenue, York YO31 OUG Fridays 10.30am - 1.00pm City of York Council

City of York Council’s offices provide information and help on all council services, including housing and benefits advice.

West Offices, Station Rise, York, YO1 6GA Tel: 01904 551550 Email: ycc@york.gov.uk Monday to Friday 8.30am to 5pm

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