SALES:HORAN Health Pitchbook

champions of flawless execution We are laser-focused on improving the future of health care for employers and their employees

©HORAN 2021

Welcome to Better Incessant Improvement

Doing What's Best for Our Clients

Premier, Boutique Health Benefits Consulting

NEED PROOF? Net Promoter Score Client Tenure Industry Status Service Model

97% 40% of clients have been with HORAN for over 10 years Among top 100 benefit firms nationally; elite status with all major carriers Among the 5% of insurance consultants whose structure is built around client retention

A NOTE FROM VALERIE

Why You Should Know Us We do more. We hire the very best associates in the industry who work harder to deliver all the strategic benefits, planning and execution you expect from a true partner. And, we do it with a laser focus on your short and long-term outcomes. We're in your corner as an extension of your HR team to help manage your benefits, while improving your employee experience.

Fierce Independence Drives Neutrality This means that we don’t just provide the next best thing or only the tried and true solution. After investigating the entire market, we deliver the innovations and plans based on precise analytical intelligence to drive positive outcomes.

Our Size is Your Advantage Our clients benefit from the same expertise and solutions available through national consultants but have direct access to high-touch service and client advocates only demonstrated by regional firms.

Structured for Your Success We bring cohesive specialization. This means the team of trusted advisors working for you weave specialists in and out based on your goals.

Measurement Daily Our teams track metrics centered around delighting clients. These “huddles” facilitate proactive communication and detailed project management to ensure flawless execution.

3

Valerie Bogdan-Powers ValerieB@horanassoc.com President, HORAN Health

MOVE FASTER

DIG DEEPER

ANALYZE MORE

LIFT HIGHER

BUILD STRONGER

FUNDAMENTAL #2: DELIVER LEGENDARY SERVICE.

NEED PROOF? WE MOVE FASTER Our teams move quickly to evaluate the market to meet your needs and find solutions often overlooked. We are purposely staffed at twice the level of our competition to provide greater flexibility, focus and responsiveness.

Relentless Response Time is a value we live by and measure...

SO YOU CAN

TRUST THAT YOUR

PRIORITIES

ARE OUR PRIORITIES.

Employer: Financial Services EE Count: 5,000 Solution: Market Bid + PBM Analysis

OUTCOMES Enhanced Benefits Admin Rate Hold through 2022 Rx Savings of $4.73M Total Cost Impact of $9.25M

F U N D A M E N T A L # 5 : F I N D A W AY.

NEED PROOF?

WE DIG DEEPER We advocate on your behalf with tenacity.

We listen generously to understand your challenges, investigate the data and exhaust every solution to deliver a customized plan that fuels your strategies...

Employer: Transportation Services EE Count: 53,000 Solution: Insurance Brokerage Exchange

OUTCOMES Total Savings of $3.5M 43 Month Rate Guarantee Streamlined Admin by Creating Flexibility within Union Contracts

SO YOU CAN

OFFER THE MOST

DYNAMIC COST EFFECTIVE

BENEFITS PACKAGE TO

RECRUIT & RETAIN

YOUR WORKFORCE.

FUNDAMENTAL #21: USE DATA TO MAKE DECISIONS.

WE ANALYZE MORE Everything we do starts and ends with data.

Each decision made, from funding arrangements to vendor selection to engagement methods and everything in between, is determined based on analytics.

Once a direction is taken our team measures the results of that decision to ensure effectiveness...

SO YOU CAN HAVE

PROOF AND RATIONALE BEHIND YOUR OVERALL

STRATEGY AND MEASUREMENTS

OF SUCCESS.

NEED PROOF?

Employer: Municipality EE Count: 300 Solution: HORAN Health Management

OUTCOMES Biometric screening participation increased from 44% to 90% in first year Achieved negative renewal rates for two consecutive years Improved overall health of employee population

F U N D A M E N T A L # 1 4 : B E R E L E N T L E S S A B O U T I M P R O V E M E N T.

NEED PROOF? WE LIFT HIGHER Our dedicated engagement team educates your

Employer: Electric Utility EE Count: 130 Solution: Benefit Engagement App

OUTCOMES $30K Telemedicine Savings 70% Engagement in Year 1 $35K Total Savings in Year 1

employees with the intention to inspire better health outcomes and cost savings. We engage your employees throughout the year, not just at open enrollment, with an array of dynamic tools designed to meet the needs of a multi-generational workforce...

SO YOUR EMPLOYEES

BETTER

UNDERSTAND AND

VALUE

YOUR BENEFIT OFFERINGS.

F U N D A M E N T A L # 1 : D O W H A T ' S B E S T F O R T H E C L I E N T, A L W A Y S .

WE BUILD STRONGER We treat your plan as if it were our own.

Each benefit strategy we build comes with short-term goals and a long-term vision. As a result your strategy is tailored to fit your unique business goals and culture and is built to sustain even the most-challenging claims year...

SO YOU CAN HAVE

PEACE

OF MIND THAT YOUR

BENEFIT PARTNER

IS AS INVESTED IN

YOUR BUSINESS

OBJECTIVES AS YOU ARE.

NEED PROOF?

Employer: Manufacturer EE Count: 50 Solution: Reference Based Pricing

OUTCOMES Stabilized Medical Renewals 77% in Provider Discounts (27% Over Benchmark) 57% Decrease in Employee Costs

The HORAN Way: HORAN's 27 Fundamental Values At HORAN, we’ve been protecting people’s futures for over 70 years.

Through all those years, we’ve been guided by five core values: integrity, commitment, accountability, corporate social responsibility and innovation. But what do those values mean in action?

The 27 Fundamentals describe how we live those values each and every day.

They’re what set us apart and what make us leaders in our field. We call this The HORAN Way.

1. Do What's Best for the Client.

2. Do the Right Thing, Always.

3. Make Quality Personal.

4. Deliver Legendary Service.

5. Find a Way.

6. Honor Commitments.

7. Practice Blameless ProblemSolving.

8. Get Clear on Expectations.

9. Be a Fanatic about Response Time.

T H E H O R A N WAY : H O R A N ' S 2 7 F U N DA M E NTA L VA LU E S

10. Check the Ego at the Door.

19. Invest in Relationships.

11. Go the Extra Mile.

20. When in Doubt, Communicate Personally.

12. Listen Generously.

21. Use Data to Make Decisions.

13. Speak Straight.

22. Think and Act Like a HORAN Owner.

14. Be Relentless About Improvement.

23. Embrace Growth.

15. Collaborate.

24. Celebrate Success.

16. Be Positive.

25. Be a Brand Ambassador.

17. Communicate to Be Understood.

26. Give Back. Pay it Forward.

18. Be Curious.

27. Keep Things Fun.

By-The-Numbers

73

600+

years of providing legendary service to both our local and national clients.

companies look to HORAN for guidance on their employee benefits strategies.

300,000

48

individuals depend on HORAN for their Health, Wealth & Life needs.

HORAN is extremely proud to serve clients in 48 states.

READY TO HEAD IN A NEW DIRECTION? www.horanassoc.com / 800.544.8306