Company Profile
South Africa is a diverse and captivating country and is often described as ‘a world in one country’.
Index About Turners DMC 5 Why Turners DMC 7 Destination Management Services - Meet & Greet 11 - Transportation 11 - Accommodation 13 - Supplementary Services 13 - Exhibition Support 15 - Tours 15 - Social Events 17 - Travel Agency 17
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About Turners DMC The Turners Destination Management Company offers a comprehensive range of support services to assist Professional Conference Organisers with the destination and accommodation management for events large and small. In short, we take care of all the delegate’s ground arrangement needs giving the Conference Organiser the freedom to concentrate on the event management knowing that their delegates are being looked after by a team of travel professionals. While providing peace of mind to PCOs, the addition of our services add value to the delegate’s experience of the event. Working together with our sister company XL Turners Travel we provide a full travel agency service, this combined with our knowledge of the industry, supplier relationships and our buying power ensures trusted, reliable service and the best possible prices for delegates.
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We have been in the destination management business since 1994 and have earned a sound reputation taking care of thousands of delegates travelling to and within South Africa. We are members of travel and conference associations in South Africa and a global partner of ITP (International Travel Partnership). Our online booking facilities and proven back-end IT support, ensure that our services merge seamlessly with those set up by the PCO. Our team members are all experts in their field and subscribe to our policy of quality services to ISO standards and to being a cut above the rest. Our objective is to deliver an experience that exceeds expectations. We are committed to providing exciting, innovative, memorable services and products at international standards and with our client’s absolute satisfaction in mind.
Why Turners DMC Turners DMC is a professional services company with an extensive local knowledge, expertise and resources, specialising in the design and implementation of events, accommodation, transportation, and tours. South Africa is a diverse and captivating country and is often described as ‘a world in one country’. The combination of natural beauty, diverse cultures and history offer the traveller a unique and inspiring experience. South Africa is an exciting mix of developing and first world cultures – our cities offer modern urban infrastructure while a short trip can have the adventurous traveller exploring Africa, its wildlife, rugged landscapes and some of the best beaches in the world. Add these together and you have one of the fastest growing convention destinations in the world. Our industry experience and knowledge ensure professional service you can rely on.
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The destination management services we offer will certainly add value to any event. Together with our sister company XL Turners Travel we provide a full travel agency service, this combined with our knowledge of the industry, supplier relationships and our buying power ensures trusted, reliable service and the best possible prices for delegates. Delegate and client experience will be enhanced as our systems merge seamlessly with established event booking technologies making Destination Management part of any PCO’s event package.
Services Turners DMC provide destination management services, based on expert local knowledge of any given destination. These services include transportation, hotel accommodation, restaurants, activities, excursions, conference venues, themed events, gala dinners and logistics, meetings, incentive schemes as well as helping with overcoming language barriers. By acting as purchasing consortia, Turners DMC can provide preferential rates based on the buying power we have with our preferred suppliers. Our services are: • Meet & Greet • Transportation • Accommodation • Supplementary Services • Exhibition Support • Tours • Social Events • Travel Agency
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Meet & Greet Your guests will be met by friendly, helpful staff who will ensure they are directed to their transport without unnecessary delays. Our services include: • Liaison with ACSA (Airports Company South Africa) • Management of Welcome Desks in international and domestic arrival halls in all major cities in South Africa • Meet and Greet Personnel • Lost Baggage Assistance • Signage
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Transportation Our efficient service will ensure your guests are transported safely, getting them to their destination with ease. Our services include: • Airport transfer services • Shuttle transport services: • Airport • Hotel / venue • Social events • VIP Executive Services (chauffer drive) • Negotiation and contracting with suppliers • Ensuring all suppliers carry the correct permits and insurances • Preparation of schedules, routes and frequencies • Car rental services • Helpdesk at the venue • Structure the website and online booking facilities with real-time reporting
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Accommodation Our experience, and buying power within the industry ensures the most suitable accommodation at the best rates. Our services include: • Negotiate the best rates, complimentary room policy, payment, cancellation and release dates with hotels • Secure allotments and contract with hotels • Structure the website and online booking facilities with real-time reporting • Communicate with hotels throughout the process ensuring deadline dates are adhered to • Financial management and tight controls • Effective communication with event organisers and guests, assisting with enquiries, confirmations and documentation • Helpdesk at the event venue
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Supplementary Services We are well-known at convention centres, with established relationships, ensuring you a start to finish peace of mind experience. Our services include: • Site visit logistics • Venue consultancy and on-site management • Safety and security, protocols and event plan and categorisation • Assisting PCO’s with event support and obtaining convention bureau funding
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Exhibition Support Trade and industry exhibitions have become an integral part of conference events. We are able to undertake research, offer advice and provide the planning and management to ensure a successful exhibition. Our services include: • Venue liaison • Budget compilation and financial management • Negotiation and contracting with suppliers • Structure the website and online booking facilities with real-time reporting • Design and management of floor plans, Prospectus, invitations and manuals • Assistance with freight forwarding, clearing and storage. • Registration of exhibitors • Signage
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Tours Many delegates will be first-time visitors to the host city. This is an ideal opportunity for them to get to enjoy the sites and attractions on offer. We can tailor-make tours and excursions to suit any budget and itinerary. Our services include: • Pre-and post/half and full day tours • Technical tour logistics • Accompanying persons’ programmes • Tailor-made tour itineraries • Private tours with multi-lingual tour guides • Self- drive itineraries • Special interest tours • Negotiation and contracting with suppliers • Ensuring all suppliers carry the correct permits and insurances • Structure the website and online booking facilities with real-time reporting • Tour bookings and help desk at the venue Enquire about our Inbound Tour Itineraries 15
Social Events Meticulous planning, attention to detail and excellent service delivery, allows us to create something unforgettable. Our services include: • Concept and theme design • Invitations and menu design • Online booking facilities with real-time reporting • Negotiation and contracting of suppliers • Venue and catering management • Dietary reporting • Budget compilation and financial management • Safety and security, protocols and event plan and categorisation • Seating plan design • Entertainment and technical support • On-site registration • On-site event management
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Travel Agency Our professional local and international affiliations and prominent position in the travel industry allows XL Turners Travel to offer competitive pricing on all airline-related services. Our services include: • Airline bookings • Negotiation of preferred airline agreements
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“You’ll never know until you go” – your Passport
........................................................................................................................ Durban Head Office Turners House 38 Jonsson Lane Durban PO Box 1935 Durban 4000 Telephone: 031 368 8000 Facsimile: 031 368 6623
Cape Town Unit 9 M5 Business Park Eastman Road Off Upper Camp Maitland
Johannesburg Unit 1 Highway Gardens Office Park Cnr Minuach & Partridge Roads Highway Gardens Edenvale
Michelle Booth Mobile: 083 284 8592
Gill Slaughter Mobile: 083 269 0279
........................................................................... Email: info@turnersdmc.co.za Website: www.turnersdmc.co.za Twitter: @turnersdmc
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Turners Shipping is one of South Africa’s top Local and International Freight Management and Logistics Companies
Turners Forwarding, with our worldwide network partners, is able to provide logistics services to and from any global location.
Turners Trade Finance offers selected Clientele International Trade Finance Facilities
Turners Warehouse provide for both bonded and general storage and handling facilities thoughout South Africa
Turners Training Academy was established to maximise personal motivation and operational skills
Turners Conferences is a leading Professional Conference and Event Management Company
Turners Secretariat provides a full house secretariat function for Professional Associations and Societies
The Turners Destination Management Company offers a comprehensive range of services to PCO’s
Turners Travel is one of South Africa’s most recognised Travel Management Companies
www.turners.co.za
Meet & Greet Transportation Accommodation Supplementary Services Exhibition Support Tours Social Events Travel Agency
turnersdmc.co.za