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Turners Conferences
Company Overview
Professional Conference Organiser Turners Conferences is
Our strength can be
Our range of services is so
a leading Professional
attributed to the quality and
comprehensive that we have
Conference Organiser
experience of the members
found some of our clients
and Event Management
of the team. Most of our
prefer to utilise only a portion
Company in South Africa and
personnel have been with
of them. We, therefore, offer
provides impeccable services
us since inception and their
a modular package where
at international standards to
wealth of knowledge of the
you can choose which
discerning clients.
products and industry, and
services you would like us to
dedication to the client
assist you with and which you
enhances any event.
prefer to do yourself.
are delighted to have
We work on a project
Whether you take our
participated in so many
management basis with an
one-stop shop service or
successful events.
overall event coordinator
individual module facility,
who has a number of project
you can be assured of the
As part of The Turner Group,
managers reporting to him/
same quality service and
we are able to call on the
her.
dedication to providing a
We are proud of our past achievements and
expertise of our colleagues
professional solution.
broadening and giving
This formula has proved
strength to our scope of
successful and we find that
We look forward to working
services.
specialists in crucial areas are
with you on your prestigious
vital to the overall success.
event.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Content Index
Company Overview
2
Content Index
3
Why a PCO
4
Our Mission & Vision
5
Our Services
6
Our Credentials
13
Our Team
14
Client Testimonials
15
Our Story
16
Company Structure
17
Group Companies
19
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Why a PCO The benefits of using a Professional Conference Organiser
As a professional conference organiser, the question I am most often asked is: ”Why should we use your services?” Let me give you some reasons. We all know the saying ‘don’t sweat the small stuff’, well, that is our job. We take care of the details so you can concentrate on the business at hand. We will save you time, money, and stress. Experience We have literally been there and done that. Over the years we have developed systems for venue and supplier selection, managing delegates, marketing of the event and administration of exhibitors and sponsors, financial management, and the pre- and post-event administration. Project management approach A project plan will be developed, identifying all tasks, and assigning roles to specific sub-committees or individuals with deadline dates. We will monitor this timeline and provide regular reporting on it. Budgeting We will compile the event budget and then deliver a successful event within the budget.
Financial management We will open the event bank account, provide monthly financial reporting, handle VAT input and outputs and aim to wrap the event up within 60 days after the event concludes. Service provider relationships We know the industry and get our clients the best value for money on venue hire, catering, audio visual and technical equipment, accommodation, tours, and transport. Conference Programme & Abstract management Probably the most important component of any event, we will assist with the design of a successful programme and the seamless management of abstract submissions, reviews, acceptances and speaker preparation and care.
www.turnersconferences.co.za 031 3688000
A strategic team behind the scenes Conference packs, website design, social media content and media releases are all taken care of by our team of experts. Participant experience Happy participants are productive participants, and we are experts at event logistics. We know how to run a seamless event. From registration through session planning, to social activities, we help you provide your delegates with memorable experiences. If things go wrong We are experts in their field and are likely able to prevent things from going wrong. But, if disaster does strike, we are highly adept at thinking on our feet and reacting swiftly and appropriately to fix the situation. Generally, no one notices the glitch. And there you have it, nine good reasons to give us a call.
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Turners Conferences
I see our role as that of the important event logistics facilitator, coordinator and administrator. I am proud of our past achievements and I am delighted to have participated in so many successful events. I look forward to working with you on your prestigious event. Gill Slaughter Operations Director
Our Mission
To provide customers with comprehensive solutions for their in-person, virtual and hybrid conferences, and events. Drawing on our experience, resources, and technology we can offer cost-effective solutions. Our one-stop service allows us to streamline processes for events of any size, reducing challenges and ensuring success for our clients.
Our Vision
To be the leading association in-person, virtual and hybrid event management company in South Africa, providing professional services at international standards to a wide spectrum of clients.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Our Services Event Management
Over the past two decades we have gained a tremendous amount of experience in the rapidly growing conference industry, and we bring our expertise and experience to every project we undertake.
Association Management
Our experienced team of dedicated staff using our purpose designed information technology, along with trusted systems can offer a full association management service.
Exhibition Management
Trade and industry exhibitions have become an integral part of conferences and we are able to undertake research, offer advice, and provide the planning and management to ensure a successful exhibition for both the delegates and exhibitors.
Destination Management
We provide destination management services, based on expert local knowledge of any given destination. By acting as purchasing consortia, we can provide preferential rates based on the buying power we have with our preferred suppliers.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Virtual Event Management Virtual events such as webinars, online conferences, online meetings, and virtual exhibitions require exceptional planning and organising, which places us in an ideal position. Our team of experts will ensure a stress-free experience for you and your event attendees. Virtual Meetings
Virtual Conferences and Exhibitions
• Engage with attendees pre-, during and post event. • Prepare and support attendees. • Source the best suited virtual platform and technical support. • Distribute meeting documents and take minutes.
• Source the best suited virtual platform and technical support. • Design the event. • Develop a marketing and communication strategy. • Develop a sponsorship strategy. • Engage with attendees pre -, during and post event. • Prepare and support speakers. • Register and support attendees. • Manage the finances on request. • Attendee thank you letters, post conference survey, provide comprehensive analytics and post conference reporting.
Webinars • Engage with attendees pre-, during and post webinar. • Prepare and support speakers and attendees. • Invite and register attendees. • Manage and control the finances on request and if applicable. • Source the best suited webinar platform and technical support. • Attendee thank you letters, post webinar survey, provide comprehensive analytics and post webinar reporting and recording.
Hybrid Events and Exhibitions • Source the correct virtual platform and technical support to integrate with the live event. • Consultation and design. • Develop a marketing and communication. • Develop a sponsorship strategy. • Engage with attendees pre, during and post event. • Registration of onsite & online attendees. • Financial management and control. • Attendee thank you letters, post conference survey, provide comprehensive analytics and post conference reporting for both virtual and in person attendees.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Conference & Event Management Most organising committees undertake to work on a meeting, webinar or conference on a voluntary basis. An Event Management company supports professionals so that they have more time to tend to their business.
Assistance with Bids
Registration
• Liaison with the local organisation to establish what assistance is required. • Online registration facilities. • Travel to assist with presentation of bid and garner support from event participants for bid.
• Design of registration forms and badges. • Online registration facilities. • Accreditation on site. • Procurement, packing and distribution of conference bags • All stationery. • Registration software, reporting and management. • Receipt of delegate forms and responses thereto. • Registration finance handling and controls. • Messaging facilities. • Other services as may be appropriate.
Scouting Parties • Assist with the organisation of international site visits to South Africa. • Setup all appointments for site visit including venue inspection and meetings with officials and suppliers. • Negotiation with suppliers for special rates for airport transfers, accommodation and site seeing tours for scouting party. Venue Liaison • Establish requirements in terms of room requirements, catering, and services. • Liaise with venue personnel. • Contract and rate negotiation. • Advice on financial arrangements • Protocol, security, and public relations.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Conference & Event Management Catering for the ever-changing events industry in South Africa, since 1994, we have become one of the leading event management companies in the country. We provide professional services at international standards to a wide spectrum of clients. Abstracts
Meetings
• Design and preparation of call for abstracts. • Abstract example, guidelines, submission forms. • Receipt, recording and forwarding of papers. • Database management. • Online or manual abstract management software. • Refereeing process and approval management. • Integration into program. • Coding and printing. • Turners’ speaker care program.
• Set up of meeting rooms & seating layouts. • Arrange audio visual and other IT requirements. • Structure programmes, breaks and session types. • Human resource co-ordination • Signage. Social Events • Ascertain requirements, type of function, theme, and budget. • Source venues as appropriate. • Source, contract and manage entertainers. • Overseeing of audio visual and technical services. • Program management and speaker care. • Catering. • Signage, invitations, and printing. • Seating plan arrangements. • Decor. • Human resources. • Transport. • Team building and sporting events.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Association Management We provide complete Association Management Services to Associations and Societies, thereby enhancing the entity’s operations to its members. Turners Secretariat was established in 2004, to offer organisational support to conference clients, who continued to use our post-event services. What we offer:
Why use a Professional Secretariat:
• • • • • • •
• Professional image to members – instils confidence. • Efficiency through cost and time saving. • Control over your membership data. • Income through membership fees. • Quality communications and delivery monitoring. • Your website is kept up to date and attracts members and sponsors. • Relief from day-to-day administration • We take responsibility and are accountable. • Consistency – we do not rotate like committees do.
Office resources and facilities. Experienced personnel. Membership management software. Membership control and updates. Collection of membership dues. Communication with members. Website hosting, development, and maintenance. • Financial management. • Meeting and conference management.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Exhibition Management Trade and industry exhibitions have become an integral part of conferences and we are able to undertake research, offer advice, and provide the planning and management to ensure a successful exhibition for both the delegates and exhibitors.
What we offer: • • • • • • • • • • • • • •
Ascertain size and historical statistics. Assist with budget and pricing of stands/booths. Appoint exhibition stand building company. Prepare Exhibition Prospectus detailing all information relating to the exhibition. Prepare exhibition layout plans and updates. Design and distribute invitations to exhibit. Exhibitor manuals. Database structure and management. Venue liaison and services. Freight forwarding and clearing, and storage sub-contracting. Supplier appointments for furniture, plants etc. Financial management. Registration and controls. Security and access control.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Destination Management We provide destination management services, based on expert local knowledge of any given destination. By acting as purchasing consortia, we can provide preferential rates based on the buying power we have with our preferred suppliers. Meet & Greet Your guests will be met by friendly, helpful staff who will ensure they are directed to their transport without unnecessary delays. Transportation Our efficient service will ensure your guests are transported safely, getting them to their destination with ease. Accommodation Our experience and buying power within the industry ensures the most suitable accommodation at the best rates. Supplementary Services Our well-established relationships and half a decade of experience in the Conference Industry in South Africa enables us to assist you with the Health and Safety protocols and event categorisation required by law in South Africa.
www.turnersconferences.co.za 031 3688000
Tours Many delegates will be first-time visitors to South Africa and the host city. This is an ideal opportunity for them to get to enjoy the sites and attractions on offer. We can tailor-make tours and excursions to suit any budget and itinerary. Social Events Meticulous planning, attention to detail and excellent service delivery, allows us to create something unforgettable. Travel Agency Our professional local and international affiliations and prominent position in the travel industry allows XL Turners Travel to offer competitive pricing on all airlinerelated services.
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Turners Conferences
Our Credentials We are members of or affiliated to the following national and international organisations:
South African Association for the Conference Industry
International Congress & Convention Association
Federation for the Hospitality Industry of South Africa
South African Tourism Services Association
Association of Southern African Travel Agents
Proudly South African
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Our Team Most of our personnel have been with us since inception. Their wealth of knowledge of the industry and dedication to the client enhances any event.
Gill Slaughter
Kerry Firmani
Liezl Erasmus
Catherine Taylor
Operations Director
General Manager
Finance Team Leader
Project Manager
Delia Watterson
Bruce Rumble
Deveena Naiker
Joanne Martin
Accounts Administrator
Accommodation Project Manager
Destination Management
Webmaster
Tamsin Hickson
Leanne Armoogam
Oriel Paul
Cashbook Recons Administrator
Registration Project Manager
Administrative Assistant
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Client Testimonials SA RENAL CONFERENCE On behalf of the SARS LOC, we would like to express our gratitude to the entire Turners team for making SARS 2018 Congress hugely successful international event! We have received numerous messages of positive feedback and satisfaction from the delegates. The meeting uplifted the spirit of the society and achieved more goals than we were hoping for. Our special thanks for unwavering enthusiasm, lightning-fast responses and efficiency. We are looking forward to working with you in future. – Dr Vakhtang Rekhviashvili & Dr Graham Paget (South African Renal Society) SORGHUM CONFERENCE As we approach the final wrap-up of the various event details that mark the close to the Sorghum in the 21st Century global sorghum conference, I wanted to extend our sincere thanks to the entire team at Turners Conferences for their professionalism, organization, and leadership in the planning and execution of this very important event. [download complete Letter of Evaluation] – Kira EverhartValentin Now the conference is over I would like to express my thanks again to the Turners Team. You did a great job. Hope you got some rest over the weekend. – Dr Janet Taylor (University of Pretoria)
SASTA As the Conference Organising Chair, I particularly enjoyed working with Gill Slaughter and her team. They made every effort to understand our unique needs and delivered on what was required timeously. I also commend Turners for the professionalism and cool heads when it came to dealing with hiccups during the 2015 SASTA Congress. The SASTA COC is looking forward to the continued partnership with Turners Conferences – Dr Sumita Ramgareeb SUPRA HEALTHCARE Bruce Rumble has played a pivotal role in arranging and organizing two of our corporate functions viz. International Aids Conference in Durban, and our Sales Conference in the Drakensberg. We are very pleased with the quality and efficiency of service and customer care that Turners Conferences provide, therefore, we will continue to support them for future conferences and special events. – Ganas Gulabram RCOG First of all, my sincere congratulations for the wonderful job you have done. Everything was top class, the conference, social events, and the extra tour you booked for us. We thoroughly enjoyed it, and we certainly plan to come back, to enjoy your lovely country again. – Bart Fauser
PRIVATE PROPERTY Turners Conferences assisted Private Property with the travel and conference arrangements for the recent international Property Portal Summit which was hosted in South Africa for the first time. Thanks to their efficient services and expert advice, our delegates’ travel in South Africa was seamless; and despite difficult logistics and demanding expectations, the Turners team rose to the challenge and outdid themselves at every corner. I would not hesitate to refer them as an outstanding conference solution. – Kerry Nell NRF SCIENCE FOR SOCIETY I would like to extend our heartfelt gratitude for your assistance and support in organising a successful NRF Science for Society Lecture. Your service is top class and it was really a pleasure to work with you all. – Lerato Mpetshwa SASREG I have no hesitation in recommending Turners Conferences, there are several Professional Conference Organising Companies in South Africa but I am convinced that Turners Conferences is the best choice – Dr Paul Le Roux
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Our Story
Turners Conferences & Conventions (Pty) Ltd is a member of The Turner Group of Companies which comprises Turners Shipping, Turners Forwarding, Turners Trade Finance, Turners Training Academy, XL Turners Travel, Turners Secretariat, Turners Destination Management Company, and Turners Traveller.
Turners Conferences & Conventions (Pty) Ltd was formed in 1994 to cater for the developing events industry in South Africa and has gone on to become one of the leading event management companies in the country. We provide professional services at international standards to a wide spectrum of clients.
We provide a full house secretariat function for Professional Associations and Societies thereby enhancing the entity’s operations to its members. Established in 2004 as part of Turners Conferences, to offer secretariat support for conference clients, who continued to use our services once the conference event had finished, and these successes lead us to establish Turners Secretariat as a separate division in The Turner Group of companies.
Turners DMC offers a comprehensive range of support services to assist Professional Conference Organisers with the destination and accommodation management for events large and small. We take care of all the delegate’s ground arrangement needs giving the Conference Organiser the freedom to concentrate on the event management knowing that their delegates are being looked after by a team of travel professionals.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Company Structure
Operations Director
General Manager
Financial Team Leader
Accounts Administration
Cash Book Recon
Administrative Assistant
Project Manager Scientific Program
Temporary Staff
Project Manager Registration
Project Manager Accommodation
Project Manager Exhibition
Temporary Staff
www.turnersconferences.co.za 031 3688000
Project Manager DMC
Temporary Staff
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Turners Conferences
About BEE
Turners Conferences, a Level 4 BEE contributor, is committed to progressively increasing our contribution to the objectives of the country’s Broad-based Black Economic Empowerment programme. We focus on specific areas which maximises these objectives.
www.turnersconferences.co.za 031 3688000
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Turners Conferences
Group Companies
www.turnersconferences.co.za 031 3688000
Durban Head Office Turners House 38 Jonsson Lane, Durban Cape Town Unit 9, M5 Business Park, Off Upper Camp Eastman Road, Maitland Johannesburg Unit 1, Highway Gardens Office Park Cnr Minuach & Partridge Roads Highway Gardens, Edenvale Contact Us Email: info@turnersconferences.co.za Web: www.turnersconferences.co.za Telephone: 031 368 8000 Gill: 083 269 0279
Turners Conferences Office locations
Durban | Johannesburg | Cape Town
Turners Conferences & Conventions (Pty) Ltd | Established 1994
