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PROFILE INDEX Introduction 4 Credentials 6 How we work for you 7 What we offer 8 Online Booking Tools 10 Why are we different? 12 Why use XL Turners Travel
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Standard Services 14 Management Information Systems
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Added Value Services 18 Financial Benefits
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Oil & Gas, and Marine Travel
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Leisure Travel Services 22 Additional Services 23 Company Organogram 24
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INTRODUCTION XL Turners Travel is a well-established Travel Management Company which provides Corporate Travel Management solutions to clients throughout South Africa and Africa. We are a fully licensed travel agency and member of the International Air Transport Association (IATA) and the Association of South African Travel Agents (ASATA) with a Level 2 B-BBEE Contributor status. Why use a Travel Management Company Travel is an essential part of doing business and in a competitive business environment time is a valuable commodity. The global travel industry is more complex than ever, so it makes sense to outsource travel management to a professional Travel Management Company, allowing you to focus on your core business.
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Why choose XL Turners Travel We recognise that traveller satisfaction is a balancing act between traveller comfort and the company’s bottom line. Our promise is to provide our clients with efficient cost-effective travel solutions while managing their travel spend through policy adherence, measurement controls, and reporting. • We have been in business since 1956 and • Our primary function is to meet the challenges that corporate travellers are recognised as one of KwaZulu-Natal’s encounter in their business travel. From leading travel management companies planning itineraries, securing the best with established affiliations to local and pricing, to the management and international travel organisations. administration of their travel. • We know what is important to the business traveller and while looking after the • Our information technology systems and online tools provide for efficient booking individual, we also have the company’s services, travel apps, and accurate and best interests at heart. meaningful reporting ensuring that one of your company’s largest budget items is • In an ever-changing environment it is properly managed. essential for travel organisations to be flexible in approach yet focussed on client • Our local and international affiliations and and supplier issues. prominent position in the travel industry allows us to offer competitive pricing on • XL Turners Travel is a founding member all travel-related products. and shareholder in the XL Travel group; and is a full member of the International Travel Partnership (I.T.P.), a global • The cornerstone of our management team travel consortium and are their sole is knowledge of the industry and hands-on experience which provides an insight into representative in Southern Africa. what travellers need and how to balance this with the reality of corporate travel • Many of our key people have attained management. their 20-year service awards and our corporate travel managers have vast corporate travel experience.
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OUR CREDENTIALS XL Travel Group XL Turners Travel is a founding member and shareholder of the XL Travel Group which is a leading travel consortium with a membership base of 150 travel agencies spread across Southern Africa. With annual sales in excess of R2.5 billion the XL Travel Group plays a leading role within the South African Travel and Tourism Industry. This strong position gives us the ability to negotiate favourable pricing and benefits with major suppliers within the airline, hotel, car rental, inbound, and tour operating industries.
International Travel Partnership XL Turners Travel is a full member of the global travel group, I.T.P., and their sole representative in Southern Africa.
The Turner Group XL Turners Travel is one of seven companies of The Turner Group which has a combined annual turnover in excess of R10 billion.
ITP is one of the world’s fastest growing networked alliances of independent travel agencies with a strong multinational portfolio of business travel clients.
The Group’s origins date back to 1896 when David Turner started the business as a Customs Clearing Agent at the newly established Port of Durban.
It offers a network of leading travel agencies working together around the world to provide clients with more opportunities and better quality business travel services on a global basis.
Over the past 123 years Turners Shipping has grown and diversified, and the Group has developed to include a strong travel component.
International Air Transport Association The International Air Transport Association is the Trade Association for the world’s airlines representing 265 airlines or 83% of the total air traffic. The Association supports many areas of aviation activity and helps formulate industry policy on critical aviation issues. Association of Southern African Travel Agents Established in 1956 the association of Southern African Travel Agents is a representative forum that aims to promote professional service in the travel industry for both members and their clients. ISO 9001:2015 XL Turners Travel is the first travel agency to be ISO 9001:2015 accredited in South Africa. This means that we have a certification by an International Standards Organisation for globally recognised quality management systems and operational processes. B-BBEE XL Turners travel is a 51% black-owned QSE Level 2 B-BBEE contributor, qualifying as an Empowering Supplier.
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HOW WE WORK FOR YOU
Our TECHNOLOGY As a member of the XL Travel Group, we are supported by a team of specialists who are continually seeking innovative solutions and online strategies. The technology we use connects several platforms ensuring integration and synchronization from the point of sale through to billing. While we accept that technology can do a lot to enhance customer experience and can serve as a true concierge for travellers, we never lose sight of the importance of personal service and the human touch. Our PRICING We subscribe to state-of-the-art online services which compare prices of flights and seeks-out cost effective options. This, together with the influence and buying power of the XL Travel brand gives us the competitive edge when it comes to pricing. Our SUPPLIERS We enjoy long-standing relationships with trusted suppliers which translated into financial benefits for our clients. The value and service we deliver extends into enabling us to navigate through the minefield of rules governing our industry.
Our DATA PRIVACY Protecting your privacy is our business. We are PCI DSS compliant and IATA accredited. Our company adheres to GDPR norms. Privacy compliance standards are nonnegotiable in our business and we only work with trusted third-party vendors who fully comply with these regulations. Our TRAVELLER CARE We recognise the importance of business traveller satisfaction and its impact on employee productivity. Satisfaction comprises the entire experience, from booking to itinerary management, from airline and hotel check-in, to receiving a welcome text when you land back home.
Traveller satisfaction is a balancing act between traveller comfort and your company’s bottom line.
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WHAT WE OFFER
Comprehensive Travel Management XL Turners Travel is a fully operational Corporate Travel Management Company offering a comprehensive range of travel services including bookings for air travel, car hire, and accommodation. Our service to you is based on three core functions:
1
Getting your travellers to and from their destinations safely, in the most efficient and cost-effective way.
2
Developing, administering and managing your company’s travel policy.
3
Providing meaningful cost and activity reports of your travellers’ activities, and the ability to consolidate and manage your travel spend.
LOOKING AFTER THE TRAVELLER It is essential that your travellers reach their destinations in the most efficient and comfortable manner for them to perform at their best. Our travel team are experts in hassle free travel arrangements. Service excellence combined with available technology ensures our travellers enjoy all the benefits of modern travel management. • Each traveller has a custom travel profile outlining their travel preferences and requirements. • Our online booking platforms give the traveller control over their own travel arrangements providing access to all available flights, accommodation and car hire options. • The XLGO Travel App keeps travellers in touch with their itinerary, reminders, schedule changes accommodation and car hire information, anywhere at any time.
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INFORMATION SYSTEMS & REPORTING Our automated back-office system consolidates data providing meaningful reports which help monitor policy adherence, traveller behaviour and presents a breakdown of spend. At a glance you can: • See your company’s spend on airfares, hotels and car hire • Identify your top travellers • Identify your top service providers • Identify travel patterns and out of policy behaviour • See year-on-year and year-to-date expenditure • Identify where savings can be made
TRAVEL POLICY Our clients demand disciplined systems to ensure compliance with their company’s financial policies. At the centre of this system is the Travel Policy. We help develop, implement and manage a documented travel policy which sets out the prerequisite controls, procedures and travel booking instructions for your company’s travellers. Duty of care and risk management have become more of a concern for travel managers in recent years, which means that booking in-policy is more important than ever when it comes to travel management and ensuring cost savings. We offer a consulting service to help your company develop an effective Travel Policy.
An effective policy will maximise benefits through strict controls.
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ONLINE BOOKING TOOLS
Online booking tools are an essential part of corporate travel management, giving the business traveller autonomy and control over their own travel arrangements. XL Turners Travel offers two options for you to take control of your routine travel arrangements. Each has their own features and benefits, and pricing plans to suit your company’s needs. We use TRAVX and Travelsoft’s Travelsaver. Both are Galileo approved and provide high levels of encryption ensuring our travellers’ personal information is safe. These tools integrate seamlessly into our system and ensure that bookings comply with the traveller’s company travel management policy. ADVANTAGES OF AN ONLINE PLATFORM Our online booking tools provide flexibility, efficiency and accountability. The user interface is easy to navigate ensuring a smooth and reliable process for planning and booking travel at the touch of a button. Reduced Costs – The online booking tool is a cost effective option as it bypasses the labour intensive manual booking procedures.
100% Compliance – The authorisation process ensures rigid compliance with the approved travel policy. Search & Compare – Travellers can make informed decisions based on reliable and accurate information. Options & Choices – The system presents the user all the available options for flights, accommodation and car hire. Accountability – The built-in parameters help manage the process with strict controls and provides full accountability for the travel spend. Up-to-date Travel Profiles – Each traveller is responsible for updating their own travel profile which ensures seamless, hassle free travel arrangements.
Giving you, the business traveller, autonomy and control over your own travel arrangements.
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Traveller Profile
Online Booking Tool
Create a travel schedule
See all your options
Make your choices
Automatic approval system
Go to the checkout
The system has an efficient search engine which presents the user with a one-stop-shop for local and international flights, car hire, all types of accommodation and ground arrangements at destination. TRAVELLER PROFILE Each corporate traveller creates and manages their travel profile which determines their options and preferences according to the company’s travel policy. CREATE A TRAVEL SCHEDULE The traveller enters their dates and destination. SEE ALL YOUR OPTIONS The user will then see all approved service providers for flights, accommodation and car hire. They can compare prices and see supplier ratings.
Super Easy
MAKE YOUR CHOICES The traveller builds their trip choosing travel, accommodation and ground arrangements that best suit their needs. Different combinations of suppliers can be tried out to ensure efficient travel that meets their requirements. AUTOMATIC APPROVAL SYSTEM In the background the system software does a real-time comparison of the traveller’s choices against the company travel policy, generating and sending approval requests to the appropriate people, making the approval process a seamless part of the workflow. GO TO THE CHECKOUT The traveller is informed when approvals are finalised and can then checkout. Bookings are confirmed and tickets issued, and the traveller is all set to go.
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WHY ARE WE DIFFERENT?
HYBRID APPROACH Clients can choose to be fully autonomous or opt for some consultant assistance. Our hybrid approach is born out of our belief that, regardless of the technology, we should never lose the human touch. FLEXIBLE PRICING STRUCTURE Not all businesses are the same, nor is their travel. Our online booking service can be tailored to the client’s needs and costs can be structured accordingly.
PERSONAL OVERSIGHT We can arrange for our consultants to check itineraries and bookings before tickets are issued, adding an extra level of confidence and comfort in the automated process. WE DON’T HAVE A CALL CENTRE We have expert afterhours travel consultants are available 24/7. When you call for assistance you will be speaking to an XL Turners Travel employee. COMPREHENSIVE ONSITE TRAINING One of our travel consultants will be, in your office, during the roll-out phase to train your travellers ensuring they are able to use the booking system with confidence. PAYMENT SOLUTIONS Our system is not limited to Credit Card payments, it allows for account back facilities and standard 30-day accounts.
Our online booking service can be tailored to your needs and costs can be structured accordingly.
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WHY USE XL TURNERS TRAVEL Reliability Our senior travel consultants each have more than ten years’ experience in worldwide offshore travel arrangements and fares. They are well versed in the challenges surrounding the movement of marine and offshore staff at short notice.
24 Hour Emergency Service Dedicated staff are available after hours and are contactable on their mobile phones and by email. The service is fully equipped to efficiently handle the changes, re-issue, and/or cancellation of bookings unique to the marine industry travel requirements.
Innovation Our experience in the industry means our consultants are well placed to ensure that crew and offshore staff are transported to remote locations efficiently and cost effectively at any given time.
Negotiated Fares XL Turners Travel has Marine Fares with all major airlines and offer these to all our clients. We also negotiate special fares specific to the project needs of our clients.
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STANDARD SERVICES
FLEXIBLE PAYMENT FACILITIES Credit facilities can be granted to your company according to the provisions of the prescribed business application form which must be signed, accepted and lodged with XL Turners Travel. Where we are required to make advance payments to suppliers, as in the case of international land arrangements, we will need to transfer the money by means of a foreign currency transaction and will request the payments from you before we effect the transfer. This policy will also apply to prepayments and deposits, which are required to secure arrangements.
Travel Xperts
LODGED TRAVEL CREDIT CARDS We strongly recommend the use of lodged travel credit cards in order to take full advantage of the excellent complimentary life and medical cover offered. We accept all major credit cards and would welcome the opportunity to further discuss the benefits of this with you. Advantages: • A single consolidated statement of monthly transactions • Extended credit facilities • Complimentary travel insurance • Loyalty Programme credits on Corporate and Personal credit cards
Our team is committed to delivering the highest quality of service to your exact requirements.
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PROFILE MANAGER FOR TRAVELLERS Accurate traveller profiles are an essential part of any travel management system. With it we can provide each traveller with services appropriate to their individual requirements and preferences, while adhering to your corporate Travel Policy. The traveller logs in to our system and creates their own traveller profile in a safe and secure environment. The software synchronises this information with all the necessary systems and online booking tools, ensuring the travellers choices comply with the company’s travel policy. The system is compliant in terms of the protection of personal information legislation (POPI) and the Payment Card Industry requirements (PCI DSS). KEEPING IN TOUCH In addition to our interactive website, and social media networking, we keep in touch with our clients through our monthly newsletter which has a host of valuable travel related information and exciting special leisure packages. We also issue travel alerts from the industry and our global partners relating to local and international situations which may impact on your business travel arrangements and appointments.
KEY ACCOUNT MANAGEMENT Our team is committed to delivering the highest quality of service to your exact requirements. Representatives from our management and key account management division will be in regular contact to ensure you are kept informed of the latest travel developments and to get your feedback, which is essential for us to tailor our service and respond to your needs. Our continued personal service and quarterly reviews ensure standards and service levels are maintained. Management are fully briefed on the status of the account providing for a seamless partnership.
We can provide each traveller with services appropriate to their individual requirements.
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MANAGEMENT INFORMATION SYSTEMS XL Turners Travel uses a sophisticated automated back-office accounting system, designed specifically for the travel industry. This system records all travel data and financial transactions presenting this information in a variety of report formats. Quality management reports are a vital tool when it comes to budgeting, analysing travel patterns and for negotiating pricing structures with suppliers. In addition to the comprehensive reporting provided by our primary system XL Turners Travel now provides Qlik Sense, a visual analytics platform, further enhancing our reporting technology. Each month our clients receive the following standard reports: THE BUSINESS TRAVEL STATEMENT This report provides you with a comprehensive analysis of your organisation’s travel expenditure for a defined period. Our systems capture the data from every transaction we have processed on your behalf. It is an effective control document and is of great benefit for reconciliation and budget purposes and allows for the identification of out of policy behavior.
CONTROL & COST SAVINGS REPORTS XL Turners Travel generates a Cost Savings Report detailing all travel transactions and savings on flights. This report will show each travellers’ expenditure and their savings on flights which were discounted. These amounts are reflected in both a percentage and a Rand value. This has significant implications for the management and control of the travel budget.
The report features the following information: • A detailed description of the services provided • Detailed cost analysis • Passenger’s details • Your company order numbers and, or cost centres
The report features the following information: • Average published airfare for the journey • Least expensive fare offered to the traveller • Final fare accepted by the traveller • Difference if any reflecting potential or actual saving • A reason why the more expensive fare was accepted
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Individual Performance
Average Air Fare
Year on Year comparison
Analysis by Supplier
Potential vs Actual Savings
Month to Month comparison
These reports allow you to measure and manage your travel spend effectively and consequently provide the controls to implement travel savings.
ADDITIONAL M.I.S. REPORTS The following reports are also available:
140 120
• • • • • • •
Month to month comparison reports Year on Year comparison reports Policy exception reports Analysis by cost centre, department, division or project Analysis by suppliers Individual performance reports Carbon Emission Reports
Additional customized reports are also available.
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Transactions per Traveller Reports can be generated which list the number of trips per traveller.
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ADDED VALUE SERVICES
PASSPORTS & VISAS Our consultants offer expert advice on the procedures for obtaining South African passports. We also welcome the opportunity to manage all your visa requirements. Once the necessary forms have been completed, we will arrange delivery to and collection from the respective consulates and embassies. In the case of the traveller having to apply online or with the Consulate directly we will assist with the process, wherever possible. EMERGENCY TRAVEL / SHORT NOTICE BOOKINGS We are aware that you sometimes must make decisions to travel at short notice based on your business schedules and appointments. We provide a 24-hour emergency travel service with a dedicated consultant on duty to assist you. In corporate travel, short-notice bookings are a fact of life and our excellent relationship with airlines and car hire companies allow us to provide the best possible solutions in the least amount of time.
TRAVEL INSURANCE Travel insurance is essential for every traveller and details of the most suitable insurance regarding baggage, medical and/or personal accident cover is available from our consultants. Insurance policies can be issued on request. While most credit cards offer limited insurance cover, we suggest that all travellers have additional personalised insurance policy with comprehensive cover. TICKET & DOCUMENT DELIVERIES All air tickets are issued electronically but where hard-copies of travel related documents are required, XL Turners Travel has express delivery vehicles which service Durban, Johannesburg and Pretoria.
Enjoy peace of mind knowing that there is an XL Turners Travel expert backing you up 24/7.
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FOREIGN EXCHANGE To minimise inconvenience and save time spent out of the office, arrangements can be made to deliver foreign exchange directly to your corporate offices on an appointment basis. Foreign currency allowance and passport endorsements will be effected simultaneously. GLOBAL RISK MANAGEMENT XL Turners Travel is committed to providing safe and secure travel. We take great care to ensure our business travellers are informed, updated during their trip, and are assisted in any situation which may require our intervention. This may be as simple as a telephone call or a message with reassuring advice right up to evacuation procedures in the event of war. XL Turners Travel has systems in place that can locate and track a company’s travellers anywhere in the world. We are happy to assist in setting up a travel policy that includes risk management and complies with duty of care.
TRAVEL ITINERARIES We prepare a detailed itinerary for your trip so that you have an easy to read reference guide which will eliminate confusion and ensure a hassle-free journey. The itineraries include dates and travel times, airport terminals and check-in requirements, flight numbers, aircraft types and duration of the journey, as well as hotel names, addresses, telephone numbers. Itineraries can be styled to your own specific requirements and can incorporate your appointments and other business-related information. XLGO TRAVEL APP XLGO is a Travel App which places your detailed itinerary, accommodation and car hire information at your fingertips, anywhere at any time. It works on all mobile devices and the user interface is designed for ease of navigation. The App provides real time updates to the traveller’s itinerary and reduces reliance on emails and other forms of communication.
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FINANCIAL BENEFITS
XL SAVER OPTIONS Through the XL Travel Group’s buying power, XL Turners Travel has exclusive access to discounted deals with multiple suppliers of air travel, hotels and accommodation, and car hire. BEST ROUTE AND FARE OPTIONS Customers are always offered at least two options on all itineraries. These options allow you to choose between the least expensive fare available for your journey and the most convenient in terms of the amount of time spent travelling and doing business. XL Turners Travel subscribes to online services which continually monitors all bookings, so even after quoting, our consultants will be alerted if a cheaper fare is available, and we pass this saving on to our clients. GROUP DISCOUNTS We offer negotiated discounted rates on group travel bookings. Our consultants will successfully manage and organise group travel, for example, annual company conferences, team building events, sports groups, holiday travel and school groups.
TECHNOLOGY THAT WORKS FOR YOU E Global Fares – Checks a specified routing and the price available if the ticket is purchased and issued elsewhere in the world. This can result in significant savings particularly where there are specials offers that are not available on fares that are sold in South Africa. Travelport E Tracker – The system tracks all ‘open’ unused tickets and alerts us to the available tickets. This information is forwarded to our clients. BestBuy Plus – This system continuously checks a flight booking, before the tickets are issued. It advises if any cheaper fares have become available and how much can be saved. We can then rebook the flight, passing this saving on to our clients. These saving can be considerable. AIRLINE LOYALTY PROGRAMMES XL Turners Travel will record your frequent flyer number/s in all bookings and arrange for the redemption of miles. Your dedicated consultant will explain the best ways to maximise the usage of miles to your financial advantage. Also applies to corporate client supplier agreements.
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OIL & GAS MARINE TRAVEL We have earned the reputation of being a dependable leader in the oil & gas, marine and offshore sectors and we currently provide travel management services to over ten global companies. XL Turners Travel has over twenty years’ experience in the movement of passengers in the oil and gas sectors, marine diving and sustainable energy industries. Our services are aimed at providing reliable travel management solutions to these specialised industries which are often plagued by unpredictable travel patterns, emergency movement, and evacuation of crew.
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ADDITIONAL SERVICES
PROFESSIONAL CONFERENCE ORGANISING Our sister company, Turners Conferences, are professional conference organisers who manage events catering for groups and organisations of any size; from small personalised corporate sales or managers’ conferences to large international congresses. Let us find the right venue with the ideal facilities for your function, seminar, team building or sales and management conference. Here are just a few of the events we have managed and hosted: • • • • • • •
World Surgeon’s Conference International Fertility Congress World AIDS Congress World Congress of Family Practitioners International Telecommunications Conference World Racism Conference International Congress of Gynaecology and Obstetrics
DESTINATION MANAGEMENT Turners Destination Management offers a comprehensive range of support services to assist with the destination and accommodation management for groups of people attending events large and small. In short, we take care of all the delegate’s ground arrangement needs giving the event organiser the freedom to concentrate on managing the event, knowing that their delegates are being looked after by a team of travel professionals. Our knowledge of the industry, supplier relationships and buying power ensures trusted, reliable service and the best possible prices for delegates. We have been in the destination management business since 1994 and have earned a sound reputation, taking care of thousands of delegates travelling to and within South Africa.
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BECOME A
ABOUT TURNERS TRAVELLER
@turnerstraveller
As a Turners Traveller you will enjoy exclusive access to unbeatable travel and leisure packages. Whether you are spoiling yourself or treating the whole family, our value-added deals will ensure a memorable experience. There are no membership fees or contracts, simply an opportunity for you to dream, explore, and discover what is out there. As a full service travel agency our travel experts can take care of all your holiday needs. You can rest assured you are in safe hands. Turners Traveller is a product of the leisure travel division of XL Turners Travel.
Flights
Accommodation
Car
Support
XL Turners Travel provides the best prices on flights for both local and international holiday packages.
Whatever you are planning, be it a luxury holiday or a simple weekend getaway, as a Turners Traveller you will enjoy a fine selection of accommodation to suit your budget.
Take the stress out of travel.
Enjoy complete peace of mind.
XL Turners Travel offers you the most affordable and convenient car hire service throughout South Africa.
Take comfort in knowing that as a Turners Traveller you have full 24-hour support just a phone call away.
WHY A TURNERS TRAVELLER
Benefit from exclusive deals Wonderful experiences for you and your family Therapy for mind, body and soul Prices and rates that are hard to beat Service excellence you can trust
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STRUCTURED Operations Director Linda Edwards
National Sales Manager
Branch Manager - DUR
Jan van Antwerp
Janet Timms
Business Development Managers Durban
Business Development Managers Johannesburg
Assistant Manager Durban
Marketing
Corporate
Support
Consultants
Sales
Leisure
Support
Consultants
Travel Visas
After Hours
Travel Secretary
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FOR EXCELLENCE Operations Director Linda Edwards
Branch Manager - JNB
Finance Managers
Jenny Turner
Nirvan Seolall
Assistant Manager
Credit
Admin
Johannesburg
Control
Manager
Corporate
Travel
Travel
Consultants
Reception
Creditors
Government
Messenger
Travel
Consultants
Drivers
Debtors
Travel
Invoicing
Reception
Admin
Messenger Drivers
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CONTACT DETAILS
Durban Office 38 Jonsson Lane, Durban, 4001 P.O. Box 1935, Durban, 4000 Tel: +27(0)31 368 8000 Johannesburg Office Unit 1, Highway Gardens Office Park Cnr Minuach & Partridge Roads, Highway Gardens Edenvale, 1613 P.O. Box 9421, Edenglen, 1613 Tel: +27(0)11 400 6300 Email: xperts@xlturnerstravel.co.za Web: www.xlturnerstravel.co.za Our after-hours emergency telephone number is 083 272 3146
Turners Shipping is one of South Africa’s top Local and International Freight Management and Logistics Companies
Turners Forwarding, with our worldwide network partners, is able to provide logistics services to and from any global location.
Turners Trade Finance offers selected Clientele International Trade Finance Facilities
Turners Warehouse provide for both bonded and general storage and handling facilities thoughout South Africa
Turners Training Academy was established to maximise personal motivation and operational skills
Turners Conferences is a leading Professional Conference and Event Management Company
Turners Secretariat provides a full house secretariat function for Professional Associations and Societies
The Turners Destination Management Company offers a comprehensive range of services to PCO’s
Turners Travel is one of South Africa’s most recognised Travel Management Companies
www.turners.co.za
DURBAN Turners House 38 Jonsson Lane Durban PO Box 1935 Durban, 4000 Tel: 031 368 8000 Email: xperts@xlturnerstravel.co.za
082019
JOHANNESBURG Unit 1, Highway Gardens Office Park cnr Minauch & Partridge Roads Edenvale PO Box 9421 Edenglen, 1613 Tel: 011 400 6300 Email: xperts@xlturnerstravel.co.za