Internal communication2014

5th Conference Internal Communication

Early Bird Discount unti Septemb l er 19 th, 201 4

Maximizing success by integrating employees in corporate strategy Quadriga Forum, Berlin October 30/31 2014 www.internal-communication.eu

Strategic Tools Transparent Communication

Brand Ambassadors

Employee Activism

Communicating Change Strategic Integration

www.internal-communication.eu

Quadriga Conferences across Europe Internal Communication, Berlin 2012 – 105 participants

Each year Quadriga University organises four international conferences, aiming to bring together Communication, PR and Marketing professionals from across Europe.

Covering topics such as social media, internal communication or crisis communication, our conferences are modern, international and based on the idea of knowledge-sharing and knowledge-building. We look forward to seeing you at one of our future conferences hosted in a European city near you!

»I really liked the atmosphere and the content provided, best conference I have attended so far!« Marcus Mex, Dan Pearlman Brand Architecture GmbH, Berlin

»It was an extremely interesting and highly stimulating event that gave me lots of food for thought.« Amanda Hepton-Patchett, Cambridge Assessment

Social Media, Amsterdam 2012 – 90 participants

»Great even of the speaker of the audie for interaction Job v

Who attends Quadriga Conferences We are proud to welcome among our speakers some of Europe’s most well-known inhouse communicators who share their experience with their peers and give an insight into the companies’ communication strategy. t Groups, NGOs, eres Int Associations

%

Co tics & Poli tions i tu t s In

ms m Co ts al ialis c

rs

25

I n t e Sp r n e

18

c an

ies 9 8

6

11

% Members by Organisations 66

Com pa nie s

Members by Positions

Medi a/ Othe r

ns

26

31

ns ul t

Co m M

tio ica un er m nag a

Direc t Head or Co of C rp orp ora or t at

/ ms m ms o m C e Co e

Ot he

Conference Internal Communication

Public Affairs, Brussels 2014 – 120 participants

Participants at the Internal Communication Conferences 2012 - 2013 People who attend our conference on Internal Communication, which takes place in different cities throughout Europe, come from all across the continent.

Belgiu

d lan Po

a

str i Au

6 5

9

5

% 12

4

Members by Countries

Germany

nd rla

15

Sw ed en

19 13

Sw itz e

nt where the quality rs matches the quality ence. Plenty of room n in the programme.« van Harmelen

Sp

France

rlands

6

nia ma Ro

Nethe

6

UK

n ai

8

m De n m ark

Social Media, Berlin 2013 – 90 participants

Play - Video Conference, Berlin 2014 – 80 participants

Crisis Communication, Amsterdam 2012 – 85 participants

Conference Internal Communication

Quadriga University

October 30th, 2014 8:45 am

Doors open

9:30 – 10:15 am

Introduction by the Moderator, Stacey Minton, Celgene

Module 1: Integrating Employees in Strategic Decisions 10:15 – 10:45 am Best Case Reimagining a corporate brand - together with our employees, Tom Armitage, Mondelez International 10:45 – 11:30 am Coffee Break with Speed Networking 11:30 – 12:00 pm Best Case Fostering collaboration during times of organisational change, Marjon Schocke & Gabriele Hano, SES 12:00 – 12:15 pm Spotlight Employees Rising: A new segmentation, Jim Donaldson, Weber Shandwick 12:15 – 1:15 pm

Discussion Different Situations - One Common Goal: employee activism, Tom Armitage, Marjon Schocke, Stacey Minton

1:15 – 2:15 pm

Lunch

Workshop Session 1 2:30 – 4:00 pm

Workshop I How employees can become brand ambassadors, Isabel Ihm, juwi AG

4:00 – 4:30 pm

Coffee Break

Workshop II Employees Rising: embracing activism amongst employees, Jim Donaldson, Weber Shandwick

Workshop III The Social Intranet

Workshop Session 2 4:30 – 6:00 pm

Workshops repeat

6:00 – 6:30 pm

Presentation The outcomes of the workshop sessions

7:00 – open end

Dinner

October 31st, 2014 7:00 am

Sight Running

8:00 am

Doors open

8:45 – 9:00 am

Introduction by Moderator, Stacey Minton, Celgene

Module 2: Implementing Strategic Tools in Internal Communications 9:00 – 9:30 am

Best case Boosting team spirit from within - using a magazine, Lara Kittler, Lufthansa Cargo

9:30 – 10:00 am

Best case Communicating Strategic change via Video, Dr. Christian Chua, Thomas Schuch, KfW Group

10:00 – 10:30 am Best case The latest news in your pocket: JB United and its’ App, Lasse Hoegfeld, Jyske Bank 10:30 – 11:15 am Peer to Peer Finding solutions to common problems 11:15 – 11:45 am Coffee Break Module 3: Stimulating Strategic Employee Activism 11:45 – 12:15 pm Best case Enterprise Social Network and Citizen Commitment Games, Jean-Paul Chapon, Société Générale 12:15 – 12:45 pm Best case Corporate culture as part of the national identity, Tatiana Petsko, Kyivstar GSM & Iurii Gladkyi, GRAPE Ukraine 12:45 – 1:00 pm

Sum up

Conference Internal Communication

www.internal-communication.eu

Editorial

Bringing employees onboard for success Two truths: First, employees are the greatest asset any company has.

Altogether, they constitute a 360-degree perspective on any issue a company could face. Second, within today´s increasingly democratised world the demand for self-definition and equal treatment becomes more and more natural - even in business.

As obvious these truths may be, they’re often difficult to put into practice.

Are employees truly part of the corporate strategy, mission and vision?

Do you truly value your staff? Are all efforts being made to ensure that employees are fulfilled at work?

Taking these truths seriously means taking on board a new approach to internal communication strategy, an approach grounded in mutual benefit.

On the one hand, companies achieve a richer understanding of their decisions that employees can more readily identify with. They are not only faced with the final result but can now understand the whole process that led to a decision. On the other hand, employees feel more part of their organisation as they participate actively in it as distinct individuals.

With this in mind, expert speakers will discuss questions such as how to create a strategy focusing on integrating employees in all varieties of decision processes, and what kind of tools can be used to truly engage and involve employees. In the end, participants will learn how to transform employees into brand ambassadors.

Join us in October in Berlin for our fifth conference on internal communications and enjoy fruitful discussions with communications peers from all over Europe.

Sincerely

Peter VoĂ&#x; President, Quadriga University of Applied Sciences

3

Conference Internal Communication

Quadriga University

Conference Formats

Benchmark Case Studies From the ranks of Europe’s top employers, listen to best cases, which will shed light on how companies craft their internal communication strategy and successfully motivate their employees.

From strategic integration to encouriging brand ambassadors, this year’s conference will offer something for everyone who would like to learn more about internal communication.

Impulse Session This session provides you with a kick-off to the topics presented at the conference. Both theoretical and study-related matters will be shown, allowing you to then dive deeper into the individual sessions.

Dinner After one demanding day, we offer all our participants the opportunity to get together in a less formal setting, while enjoying a complimentary dinner. Enjoy the food, good company and reflect on day one.

Interactive Session Make sure to stay for our interactive session between the second and third module on day two. Sitting in groups clustered by topic you can discuss your latest projects, developments and problems that you are currently facing while transforming employees into brand ambassadors.

www.internal-communication.eu

Conference Internal Communication

Conference Formats legend Discussion The discussion at the end of the first module will compare strategic approaches and is open to your questions.

Spotlight This entertaining format is meant to introduce the topic of employees rising from a research perspective.

Best Cases Company representatives will introduce their practices and experiences.

Workshops The workshops allow participants to train and improve their practical skills. The sessions are being offered twice, allowing you to take part in two of ourthree sessions.

Peer to Peer Get in touch with communicators that face similar issues and find solutions together.

Networking Opportunities No conference is complete withouth peer-to-peer networking. Prepare your business cards and get ready to share your internal communication experience with people coming from all corners of Europe. Our regular coffee breaks and the peer-to-peer discussion on day two will offer you the opportunity to get to know other communication experts and even meet your new business partner.

Social Programme Not only will the conference offer a networking dinner and speed networking, but you are also invited to bring your runners and discover the beauty of central Berlin on our run on the second conference day’s morning.

5

Conference Internal Communication

Quadriga University

Programme Thursday, October 30th 8:45 am Doors open

9:30–10:15 am W elcome

Introduction by the Moderator stacey minton, Public Relations Director, Celgene Stacey Minton heads communications and public relations for Celgene in Europe, based in Boudry, Switzerland. Celgene is a biopharmaceutical company with a focus on meeting the needs of people living with rare diseases. Prior to her current role, she held communications roles at Merck Serono, including leading global employee communications and management communications for the 13-member executive board. Stacey has spent the majority of her communications career in healthcare and has worked in nearly every facet of communications, on both the agency side and in-house.

Module 1 // Integrating employees in strategic decisions

10:15–10:45 am OPening Session

Reimagining a corporate brand - together with our employees

While brands such as LU, Cadbury and Trident are household names with a long heritage in Europe, their owner -Mondelez International - is a newly created company just beginning on its own journey. After the spin-off from Kraft Foods in October 2012, this 35 billion USD business reinvented itself with a new name, new strategy and new corporate identity, seeking to retain the best of the past while sharpening its focus on growth and innovation. In this session Tom will enlarge on their bold vision to inspire and motivate their best ambassadors - their employees.

Tom Armitage, Communications Director, Mondelez International Tom Armitage joined Mondelez International in Europe as Communications Director in 2012 and is responsible for external and sustainability communications for the company. Mondelez International employs 33,000 people in Europe and is home to familiar brands like Cadbury, Milka, LU and Jacobs. Prior Tom spent 4 years at Swiss Re in Zurich, most recently as senior media relations manager. Before that, Tom was a senior correspondent for Reuters news agency, working in London, Vienna, Berlin and Zurich for a total of eight years, and covering company news, politics, economics and monetary policy.

10:45–11:30 am Coffee Break with speed networking

6

Conference Internal Communication

www.internal-communication.eu

Programme Thursday, October 30th 11:30–12:00 pm Best case

Fostering collaboration during times of organisational change

Introducing a new organisational model to a company is one thing. Ensuring employee buy-in and creating a global mind-set is another entirely. How can you foster integration and inject a collaborative spirit across the organisation despite a widely dispersed workforce and without the budget and resources of a blue chip company?

Marjon Schocke, Internal Communications Specialist, SES In 2011 Marjon embarked on a Traineeship at world-leading satellite operator SES while finalising her studies in International Communication Management at the University of The Hague. Now a permanent member of the team, she is responsible for supporting the leadership team, business units and 1250+ international staff across the globe in their communication needs.

Gabriele Hano, General Manager Internal Communications, SES Having worked in several Communications roles within SES for 10+ years, Gabriele today heads the Internal Communications department of the globally operating satellite communications provider. Together with a small team of dedicated IC professionals, she ensures a timely and accurate information flow to SES staff worldwide, advising leadership and business units in communicating effectively across sites and time zones.

12:00–12:15 pm spotlight

Employees Rising: A new segmentation Businesses are rightly focused on employee satisfaction and engagement. But has consideration been given to the opportunity of embracing activism amongst employees? Research from leading communications agency Weber Shandwick highlights the potential of this movement.

Join this session for an introduction to the research conducted in 15 countries among 2,300 employees.

Jim Donaldson, Executive Vice-President, Corporate Communications, Weber Shandwick Jim Donaldson is one of Weber Shandwick’s leading corporate communications advisers with over 25 years’ experience in the industry. He has lived and worked in a number of countries around the world and continues to work on global campaigns for clients from Europe, the US, the Middle East and Asia. Jim is based out of Weber Shandwick’s London office.

12:15–1:15 pm discussion

Different situations – one common goal: employee activism

Join our speakers from the previous sessions when they compare their approaches to a variety of strategic problems and learn more details about their solutions. Ask your questions and get input to solve your own internal communications issues.

Tom Armitage Mondelez

stacey minton Celgene

MarjonSchocke SES 7

Conference Internal Communication

Quadriga University

Programme Thursday, October 30th 1:15–2:15 pm Lunch workshop session 1

2:15–2:30 pm introduction

2:30–4:00 pm Workshop I

How employees can become brand ambassadors A positive employer brand will be conveyed to a large extent by the employees themselves.

It was this very aim which led to the implementation of the Brand Academy at juwi. The question, however, is: How do you encourage the staff to be emotionally committed and to reflect a uniform brand awareness both internally and externally? Which tools prove to be suitable for internal brand implementation and employee motivation? These questions will be answered in the course of the workshop.

isabel ihm, Head of Brand Communications & Events, juwi AG Since 2008 Isabel Ihm has headed the department „Brand Communications & Events“ at juwi AG, one of the leading project developers for renewable energies in Germany. Prior to that she had been working in leading marketing positions in Banking and Finance for over 10 years. For juwi she was responsible, among others, for the global implementation of brand values within the corporation. Moreover, Isabel Ihm is a certified Business Trainer, Business Coach and NLP-Trainer.

2:30–4:00 pm Workshop II

Employees Rising: Embracing activism amongst employees Businesses are rightly focused on employee satisfaction and engagement. But has consideration been given to the opportunity of embracing activism amongst employees? Research from leading communications agency Weber Shandwick highlights the potential of this movement.

Join this workshop to learn more about and discuss how employee activists can be used to benefit an organisation and the risks that need to be mitigated.

Jim Donaldson, Executive Vice-President, Corporate Communications, Weber Shandwick Jim Donaldson is one of Weber Shandwick’s leading corporate communications advisers with over 25 years’ experience in the industry. He has lived and worked in a number of countries around the world and continues to work on global campaigns for clients from Europe, the US, the Middle East and Asia. Jim is based out of Weber Shandwick’s London office.

2:30–4:00 pm Workshop III

The Social Intranet Most companies have a well-established intranet that provides their employees with basic information and important updates. But is this static resource really what employees want and, more importantly, is it what they need in order to function as external brand ambassadors?

In this session, learn what it takes to make an intranet truly social, from enabling everyone to create content to creating opportunities to connect and interact with colleagues across the organisation.

8

Conference Internal Communication

www.internal-communication.eu

Programme Thursday, October 30th

workshop session 2

4:00 – 4:30 pm Coffee Brea k

4:30–6:00 pm Workshop I – III

6:00–6:30 pm presentation

Our participants get the chance to choose a second workshop and take part in another interactive session to broaden their experience at the conference.

Presentation of the workshop outcomes At the end of the first conference day, participants are given the chance to catch up on missed workshop sessions as well as to reflect on what they have learned during the sessions.

Safe the last ten minutes of your workshop session to prepare the outcome and present to your fellow peers. Reflect on what you learned, share experience and exchange opinions on the past two 90-minute sessions.

7:00–open end dinner

From 7:00 pm

Dinner Event Join your peers on Thursday night for a relaxed dinner and discuss what you have experienced throughout the first day. This is the perfect setting to enlarge your personal network in the company of like-minded communication experts.

9

Conference Internal Communication

Quadriga University

Programme Friday, October 31st 7:00 am sight running

8:00 am Doors open

8:45–9:00 am W elcome

Introduction by the moderator Stacey Minton, Public Relations Director, Celgene

Module 2 // implementing Strategic tools in internal communications

9:00–9:30 am Best case

Boosting team spirit from within - using a magazine Lufthansa Cargo’s corporate philosophy, the “Cargo Spirit”, aims at creating team spirit. By focusing on individual staff members in every issue of our Cargo Lufthanseat Magazine we make our employees feel as partners of the company’s success and thereby strengthen the Cargo Spririt. Additionally Cargo Lufthanseat communicates information timely, at eye level and transparent when it comes to strategic decisions. Learn more about the impact of our magazine. lara kittler, Senior Communications Manager, Lufthansa Cargo Right after her graduation, Lara Kittler joined Lufthansa Cargo as communications manager in 2011. Six month later, she became editor in chief of the employee magazine „Cargo Lufthanseat“.

Lara studied studied Media Management in Wiesbaden (Bachelor) and Communication Management in Stuttgart (Master). During her studies she already worked at Lufthansa Engineering and Operational Services as well as for EnBW.

10

Conference Internal Communication

www.internal-communication.eu

Programme Friday, October 31st 9:30–10:00 am Best case

Communicating strategic change via Video With the Executive Board having approved the so-called “Open Space” concept but 64 per cent of the employees disapproving this open office structure, KfW Groups’s communication department was facing a new challenge: finding an approach that is not only open for dialogue but also informs, convinces and turns employees into supporters of this strategic decision.

Learn in this session which creative approach was applied.

Dr. Christian Chua, Dialogue Communication Manager, KfW Group Dr. Christian Chua is responsible for dialogue communication within the KfW banking group.

Previously he was staff developer and communication manager at Deutsche Bank, most recently with responsibilities for external social media channels. He teaches New Media Management at the ISM in Frankfurt.

Thomas schuch, Head of Corporate Video, KfW Group Since June 2013 Thomas Schuch is responsible for external and internal communication in the field of moving pictures. His work includes cinematography, writing and editing. Previously, he worked as a cameraman, editor and producer for TV productions and documentaries.

10:00–10:30 am Best case

The latest news in your pocket: JB United and its‘ App With employees being more and more mobile and independent a new means had to be found to improve the old-fashioned intranet at Jyske Bank. All channels, platforms and events were to be bound under one banner: JB United.Lasse will guide through the process of rebuilding the intranet and launching the JB United App.

Lasse hoegfeld, Head of Communications, Jyske Bank Head of Communications, Jyske Bank and Editor-in-chief of Jyske Bank TV. He has been at the forefront of content marketing since 2008, when Jyske Bank built one of Denmarks most modern tv-station. He is a popular speaker on topics such as internal and external communication, new media, gadgets and game changing.

10:30–11:15 am Peer to Peer

Finding solutions to common problems We ask you to collect your questions prior to the conference as well as during the conference and pin them to our Peer-to-peer board and the break-area. At the end of the first conference day, we will collect your questions and comments and sort them topically. Within these 45 minutes you can sit with peers that experience similar problems, discuss these common issues, exchange know how and find solutions.

11

Conference Internal Communication

Quadriga University

Programme Friday, October 31st

Module 3 // Stimulating st

11:15 – 11:45 pm Coffee Brea k

11:45–12:15 am Best case

Enterprise Social Network and Citizen Commitment Games

Collaboration, social engagement and sports: How to embark employees in a sport and charity program and engage them to support the brand and participate to the 150th anniversary of Société Générale.

Jean-Paul Chapon, Head of Digital Communications & e-Reputation Société Générale Jean-Paul Chapon is the Director of the Digital Communications & e-Reputation department at Société Générale, in charge of the Group’s e-Reputation and social media and web strategy.

He also leads the deployment of the Group’s internal social network and intranets. Previously he worked for different companies in the telecommunications sector, where he has been responsible for the reorganisation of internal online tools, designed to take advantage of web 2.0 resources. Jean-Paul Chapon started his career in media relations, in charge of Alcatel press office for several years. He is also the author of „Paris est sa Banlieue“, a popular blog on the complex relationship between city and suburbs.

12

Conference Internal Communication

www.internal-communication.eu

Programme Friday, October 31st

trategic employee activism

12:15–12:45 am Best case

Corporate culture as part of the national identity In this session, Tatiana Petsko from Kyivstar GSM and Iurii Gladkyi from GRAPE Ukraine will enlarge on their Vishyvanka Campaign, that was successfully launched in 2013 and will be re-issued this year. Join this session focusing on corporate trends, new ideas for internal comms, interactive ideas for employer branding and feeding national traditions into HR-projects.

Tatiana Petsko, Corporate Social Responsibility Manager, Kyivstar GSM Tatiana Petsko coordinates all social projects as well as charity programs. She initiated the innovative project “Kyivstar Mobile Health” – the range of useful applications that help people take care of their health. Four applications were launched during the year: “My Star”, “My Star.

First year”, “Good Eyesight”, and “First Mobile Help”. One of those applications - “Good Eyesight” was awarded with Grand Prix at the international internet award «PROpeller Digital» and nominated for the World Summit Award as the best m-Content app in m-Environment&Health category from Ukraine.

iurii Gladkyi, CEO, GRAPE Ukraine Iurii Gladkyi is an Ukrainian advertising executive and the co-founder of GRAPE Ukraine (part of GRAPE / POSSIBLE Worldwide), an digital advertising agency located in Kyiv. Since founding the agency in 2011, Gladkyi has served as its creative chairman. He was previously co-owner and CEO of digital agency COXO (2009 to 2011) and strategic planning director of advertising agency Marks Ukraine (2006 to 2009).

12:45–1:00 pm

Sum up To wrap up the two-day event all participants are invited to discuss the topics presented at the conference and to give their feedback on current issues in internal communication. Our speakers will gladly answer all your questions.

13

Conference Internal Communication

Quadriga University

Service Terms & Conditions

The fifth Internal Communications conference will be held at the Quadriga Forum in Berlin.

Located within walking distance from Berlin’s most important attractions, Quadriga Forum offers modern business and meeting rooms suitable for any occasion.

Host

Partner

Quadriga University of Applied Sciences Berlin is committed to modern, integrated management training and educates managers in communication and human resources management, as well as public affairs. Through its cross-subject structure, Quadriga University of Applied Sciences offers an education that meets the requirements in management, communications and public affairs:

The European Association of Communication Directors (EACD) is the network for communication professionals from all fields across Europe. The Association meets the needs of communication professionals working internationally, and provides support for new challenges in the global arena. For more information please visit: www.eacd-online.eu

Quadriga Hochschule Berlin GmbH Werderscher Markt 13 D-10117 Berlin Phone: +49 (0) 30/44 72 94 00 Fax: +49 (0) 30/44 72 93 00 www.quadriga.eu

Communication Director is an international quarterly magazine for public relations and communications. Communication Director is also the host of the European Excellence Awards. www.communication-director.eu

Contact For further information regarding the conference or registration process, do not hesitate to contact us!

Conference coordinator: Sebastian Lang sebastian.lang@quadriga.eu 14

Registration Queries: Dennis Schultz dennis.schultz@quadriga.eu

1. Discounted Prices Quadriga University offers discounts on the listed prices of certain conferences for members of the European Association of Communication Directors (EACD) and other partner associations. Subscribers to our media partner, Communication Director magazine, also receive a discount on the attendance fees for seminars and symposia. The participant’s personal membership and/or subscription must be presented, current and verified at the time they make a seminar booking. Discounted prices are only valid if the amount invoiced is received by Quadriga University within the time stated on the invoice.

2. Cancellation If a booking is cancelled and no replacement participant can be found, the following cancellation charges will be incurred: • Cancellation 31 days or more before the event takes place: no charge • Cancellation between 14 days and 31 days before the event takes place: 50% of total price • Cancellation less than 14 days before the event takes place: 100% of total price • Please note that cancellations should be in written form.

3. Cancellation and changes Quadriga University reserves the right to cancel or reschedule seminar locations or times, or to arrange a substitute instructor if this is absolutely necessary due to there being less than six participants, an unforeseen problem with the instructor, or other unforeseen reasons out of the control of Quadriga University. In these cases, Quadriga University is not required to compensate travel or accommodation costs, loss of working time or other damages, and in other cases, only when there is gross negligence. If relocation is not reasonably possible for the participant, then they are entitled to cancel the booking immediately and without charge.

4. Place of Jurisdiction Berlin.

Registration The registration fee includes participation in the programme, all conference documents and dinner and lunch buffets, as well as coffee breaks. Travel expenses and accommodation are not included in the price. A booking confirmation and an invoice will be sent to you after registration. Please remember to include your name in the transaction reference when making a payment. As the number of participants is limited, please be aware that your registration is only valid after receiving a booking confirmation. Please feel free to contact us should you not receive confirmation within 24 hours.

Registration Fax: +49 (0) 30/44 72 93 00 I would like to attend the Internal Communication Conference on October 30th and 31st, 2014 in Berlin.

I agree with Quadriga Terms and Conditions available on www.internal-communication.eu/terms General Admission: Conference Fee 1190 €* Early Bird Discount: Early Bird registration deadline is September 19th, 2014: Conference Fee 990 €* EACD members: I am an inhouse communications professional and a full member of the European Association of Communication Director (EACD) OR I would like to become full member of the EACD (annual membership fee, including Communication Director subscription:140€ and hereby officially apply for membership: Conference Fee 840€*/**

Communication Director Magazine subscribers: I am a subscriber of Communication Director magazine OR I would like to become a subscriber of Communication Director (annual subscription: 120€) and hereby order an annual subscription: Conference Fee 840€*/**

Name/Surname

Company Position Address/City

Telephone

E-Mail

VAT number

Signature

I would like to register further participants: The second registered person receives a 10% discount on the current fee, a third person receives a 15% discount .

Person 1 (10 % discount):

Name/Surname Position/E-Mail Person 2 (15 % discount):

Name/Surname Position/E-Mail

Alternative billing address?

Yes

No

Company

Name/Surname

Address/City Date/Signature

Register online: www.internal-communication.eu * Prices do not include VAT; included in the participants fee is the access to all parts of the conference programme as well as to the dinner reception. ** Prices do not include VAT; please see EACD conditions of membership on www.eacd-online.eu Host: Quadriga Hochschule Berlin GmbH

www.internal-communication.eu