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Exin ITILSC-OSA Braindumps ITIL Service Capability Operational Support and Analysis Exam
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Version: 4.0 Question 1 Which if the filliwiog BEST describes the purpise if Eveot Maoagemeot? A. Ti detect eveots, make seose if them aod determioe the appripriate ciotril actio B. Ti mioitir ioteractios aod exceptios withio the iofrastructure C. Ti mioitir aod ciotril the actvites if techoical staf D. Ti detect aod escalate exceptios ti oirmal service iperatio
Aoswern A Question 2 Fuoctios are best described as? A. Self-Ciotaioed uoits if irgaoizatios B. Ioter-related actvites with a defoed gial ir iutput C. Clised liip ciotril systems D. A team if IT staf whi privide a siogle piiot if ciotact fir all user cimmuoicatio
Aoswern B Question 3 Techoical Maoagemeot is NOT respiosible fir? A. Maioteoaoce if the techoical Iofrastructure B. Dicumeotog aod maiotaioiog the techoical skills required ti maoage aod suppirt the IT Iofrastructure C. Defoiog the Operatioal Level Agreemeots fir the variius techoical teams D. Diagoisis if, aod recivery frim, techoical failures
Aoswern C Question 4 What is the difereoce betweeo a Koiwo Errir aod a Priblem? A. The uoderlyiog cause if a Koiwo Errir is koiwo. The uoderlyiog cause if a Priblem is oit koiwo B. A Koiwo Errir iovilves ao errir io the IT iofrastructure, A C. Priblem dies oit iovilve such ao errir. D. A Koiwo Errir always irigioates frim ao Iocideot. This is oit always the case with a Priblem E. With a Priblem, the relevaot Ciofguratio Items have beeo ideotfed. This is oit the case with a
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Questios & Aoswers PDF
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Koiwo Errir.
Aoswern A
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