GOING FORWARD
MEET CARGO
DREAMLINER
SUSTAINABLE HANGAR
TALE OF TARO
APRIL 2018
Going Forward
A Chat with Peter Ingram
We sat down with Peter Ingram, our new President and CEO, to learn a little more about him. He shared about his love for Hawai’i, his priorities for Hawaiian Airlines, and what keeps him grounded. Q: You’ve been in Hawai‘i for over 12 years. What aspects of Hawai‘i’s culture have the most profound effect on you? Hawai‘i’s culture stands out for me, especially how caring people are for each other. Perhaps it’s a product of living on an isolated chain of islands and needing to come together as an extended ‘ohana to sustain each other. I see it reflected in times of adversity when people are willing to do whatever they can to help someone who needs a hand. The airline industry has an obvious impact on our natural environment. What do you see as our responsibility at Hawaiian Airlines in light of this? There’s no question that we have a responsibility to be clear-eyed about the impact that our industry has on the environment. This is especially true for Hawaiian Airlines, since our continued success is closely tied to sustaining a healthy environment in Hawai‘i where the natural environment is one of the key attractions for visitors. We can put numbers to this: 75 percent of the guests that fly with us are not flying for business or to see family. They are coming here to enjoy our beaches, our mountains, the ocean, and the natural beauty of our islands. So, we can confidently say that the future of our business means having a place that remains compelling for people to visit. Our commitment to protecting and repairing this environment, is, of course, about more than our business. It’s about caring for our home, our community, and our way of life. So, how do we put muscle behind our words? The first step is to expand on what we have already done. We’ve invested billions in new aircraft that are more fuel efficient than their predecessors – and we continue to invest. We strive for even greater fuel efficiency through adjustments to our day-to-day operations and we have partnered with scientists to measure climate change. We sponsor efforts to tell stories of hope and inspiration, like the Hokule‘a journey. We’ll double down on these efforts. But I think there is more that we can and will do. As one of Hawaii’s leading companies, we will lead by example and will be a powerful voice for sustainability. And each of us at Hawaiian should feel empowered to look for ways to be better stewards of our resources and environment. Seemingly small actions can add up and make a big difference. What keeps you grounded? I enjoy getting away from things and being alone with my thoughts – but I can also be fidgety and like to be moving. So, I enjoy things like hiking up Koko Crater
or getting out on a kayak where I can be active, get some exercise and have an opportunity to clear my head and sort things out. Hawaiian Airlines has been growing significantly since the beginning of our international expansion in 2010. How do we expect to continue building on this momentum, especially in the face of increased competition, an expected rise in operating costs, and other potential challenges? We’re going to continue to look for opportunities to expand our network and grow our business. We’ve established a strong base of business between North America and Hawai‘i, in Japan and elsewhere in Asia, and in the South Pacific. I see opportunities to continue to grow in all of these geographies. The A321neo opens up new opportunities for us in mid-sized Origin and Destination routes between the western US and Hawai‘i, and will allow us to redeploy some of our A330s to the longer haul destinations that are their most effective use. As long as we continue to operate efficiently, maintain a good cost structure and deliver our signature Hawaiian hospitality, we will have new opportunities for profitable growth. You’ve committed to traveling to all stations this year. What’s the message you’ll be bringing to our colleagues there? There are a couple of key things I’m hoping to achieve. The first is I’m going to listen. I want to hear about what inspires and excites you, as well as what concerns you. I also want to hear your ideas for how we can make our company better. I also want to give you an opportunity to have your questions answered. Our teams outside of Hawai‘i do an amazing job, and with these visits we’re going to celebrate and thank you for all that you do for Hawaiian and our guests. ■
Sustainability in Our Maintenance and Cargo Facility
By Jimmy Pastor, Hanger Manager, Corporate Real Estate
Encompassing more than 280,000 square feet, the Charles I. Elliott Maintenance and Cargo Facility hosts more than 1,100 of our colleagues in Airport Operations, Maintenance, Supply, Cargo, Training, and Safety and Security. But, this world-class facility is more than providing our employees with improved working conditions and access to the most modern tools and amenities. It’s also about incorporating sustainable practices that protect our fragile environment for future generations. Here’s what we’ve done, so far: ■ On the hangar floor, we installed LED lighting to improve
light levels by 80 percent while using 40 percent less electricity. With a lifespan exceeding 100,000 operating hours, these modern light fixtures will result in maintenance cost reduction, as well as less waste in our landfills. Moreover, we will receive a rebate from Hawaii Energy for this project exceeding $100,000. ■ To address hot water needs, we are installing propane
water heaters for efficiency and longevity. This system will complement the solar water heating system that we currently have in place. ■ The facility has two state-of-the-art Variable Frequency
Drive (VFD) air compressors to power aircraft maintenance and GSE tools and equipment. These units consume 35 percent less electricity than conventional units. ■ Finally, our air conditioner system incorporates the latest
technology, featuring digital controls and a chiller equipped
with centrifugal turbine compressors, providing comfort to work spaces at a reduced energy cost. Ultimately, my goal is to get this facility Energy Star certified. To attain this prestigious certification, our energy use through conservation and efficiency must be ranked in the top 25 percent of similar-type buildings. This is an attainable goal that I am confident we can achieve. Efficient use of our finite energy sources and preserving the natural beauty of our home for future generations is in everyone’s best interest and we are eager to contribute to this ideal. ■
Dreamliner To Fuel Further Expansion
Bringing ever more guests from more distant lands is key to our success as a destination carrier serving Hawai‘i. The Boeing 787-9 Dreamliner will help us reach those far-flung sources of visitors – introducing the latest innovations in cabin comfort, efficiency, sustainability, and safety. In addition to our world-renowned Hawaiian hospitality, our guests will enjoy a host of modern amenities.
Revolutionary Window Design / Our guests will enjoy a better view of the Islands and surrounding seascape due to the Dreamliner’s extra-large windows. These windows are 80% larger than those found on other aircraft. And, if the sky is too bright, the push of a button activates an electronic dimming system that eliminates the need for shades. Higher Cabin Pressure / Customers will arrive at their destination more relaxed due to the Dreamliner’s ability to withstand higher cabin pressures, leading to an interior altitude of 6,000 feet, compared to 8,000 on current airliners. This also introduces more moisture into the cabin, eliminating the dry air often associated with long-distance air travel. Cabin Space and Lighting / The modern cabin will include LED “mood” lighting that has been shown to reduce the effects
Meet / Cargo Operations
C of jetlag. And, our guests will have plenty of room for their carryon bags thanks to larger overhead bins. “The Dreamliner combines excellent comfort for our guests with fantastic operational performance and will allow us to continue modernizing our fleet into the next decade,” said President and Chief Executive Officer Peter Ingram. “It has more seating capacity than our current wide-body fleet, which will allow us to further build upon our successful growth in Asia.” We have signed a letter of intent for 10 Dreamliners with options for 10 additional aircraft. We expect to finalize purchase agreements with Boeing and engine manufacturer, General Electric, pending agreements with unions representing our Pilots and Flight Attendants. If approved, we expect our first B787 to arrive in 2021. ■
ARGO OPERATIONS is on the move – literally. In 2017, our Neighbor Island cargo activities were shifted from Airport Operations to Cargo. That same year, our colleagues in Honolulu Cargo took up residence in the Charles I. Elliott Maintenance and Cargo Facility. This division also finished the year by handling more than 200,000 pounds of cargo throughout our system. Our 200+ dedicated Cargo Operations employees work ‘roundthe-clock in three shifts, making sure that perishables including fish, meat, produce and fresh-cut flowers arrive quickly and intact. They also fly pets, urgently-needed factory parts, blood samples for testing -- even the occasional human organ. What’s next for Cargo as they settle into a new era of operations? “We are excited to optimize use of the new hangar, complete acquisition of our ATR 72 fleet to grow our new freighter operation, and add mobile technology to our booking and tracking system for employees and customers,” said Managing Director of Cargo Brad Matheny. ■
The Tale of Taro
A
S LEGEND GOES, the god Wākea was drawn to his daughter Ho‘ohōkūkalani, and that union resulted in a stillborn son. They named him Hāloanaka, meaning “long trembling stalk,” and buried him with great sadness. From the infant’s grave sprung a plant with a long stalk and large, heart-shaped leaves that quivered in the wind. Thus was born the first kalo (taro) plant. When Wākea and Ho‘ohōkūkalani’s second son was born, strong and healthy, they named him Hāloa, too. Hawaiians trace their lineage to this Hāloa, the younger brother of taro. Interestingly, the word ‘ohana (“family”; literally, “offshoots”) is derived from ‘ohā – the small buds that appear on the taro’s corm. After the mature corm is harvested for
EDITOR
Daniel Roselle Corporate Communications CONTRIBUTORS
Damian Balinowski Corporate Communications Brad Matheny Managing Director of Cargo Jimmy Pastor Facilities Manager, Maintenance & Cargo Facility
cooking, the huli (stalk) and ‘ohā at the top of the corm are replanted to produce a new crop of taro. This epitomizes the concept of family—generation after generation descended from a single “root.” Taro was a staple in ancient Hawai‘i— deemed so important that Hawaiians grew some 300 varieties of this root and reputedly consumed between five and ten pounds of it every day. Cooked corms were either eaten whole or mashed with water into poi. Similar to spinach, young, tender taro leaves were steamed and eaten by themselves or wrapped around pork or fish to make laulau. Grated taro and coconut milk were blended into a pudding called kūlolo. Some varieties of taro were also invaluable as medicine. For example, Hawaiians
Cheryl Tsutsumi Writer Peter Ingram President and Chief Executive Officer
placed the stem on skin to stop bleeding. They mixed raw corm pulp, sugarcane juice and noni (Indian mulberry) to make a laxative. Poi was eaten to calm upset stomach and used as a poultice for insect stings and infected sores. Today, dietitians laud taro for its health benefits. It is low in sodium and has virtually no fat. It is high in fiber, potassium, manganese and vitamins E and B6. The leaves are a good source of vitamins A and C, riboflavin and folate. Easily digestible, it is regarded as a good nutritional option for babies, the elderly and people who are sick or have allergies. Hawai‘i’s three largest taro-producing areas are Hanalei on Kaua‘i, Waipi‘o Valley on Hawai‘i island and Wailua and Ke‘anae on Maui. ■
COVER
President and Chief Executive Officer Peter Ingram
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