Hō‘ike - August 2017

A321NEO

THE SECRET CARTOONIST

NĀ LEO 2017

EXPANDED LEARNING

LŪ‘AU

AUGUST 2017

Mentoring

OUR

Mechanics

Expanding Our Learning Opportunities – to Include YOU!

How often have you thought, “I’d really like to learn a little more about [Microsoft Excel, Project Management, How to Have a Difficult Conversation – you fill in the blank!], but I don’t know where to start!”?

G

OOD NEWS! This summer, we introduced Lynda.com: an online instructional resource. By October, every Hawaiian Airlines employee will have access to more than 7,000 high-quality courses that cover a wide variety of subjects.

You’ll be able to view these online training modules from home, on your mobile device – even during flight!

Nā Leo survey feedback provided by our employees – at every level, and in most every role – clearly indicated a desire for more opportunities to grow, develop and acquire new skills. So, in July 2015, the Leadership and Professional Development Steering Committee was formed to analyze development training across our organization.

As part of a three-part solution, Lynda.com was chosen, along with multi-course, instructor-led Leadership Training programs for Managers, as well as for Operations Chiefs and Leads.

Since then, Training & Development has expanded its focus from technical training for our operational employees to currently utilizing more than 250 instructors and hosting an average of 10,000 students on an

annual basis, with some participants attending multiple events. Now, with additional programs for leaders and an online resource for 24/7 access to e-Learning, Hawaiian Airlines is well-positioned to support our growing organization more effectively.

“We’re excited to be able to leverage our partnership with Lynda.com for the benefit of our ‘ohana,” noted Amy Sullivan, Senior Manager of Leadership and Professional Development. “With thousands of courses accessible around the clock and around the world, there is a wealth of learning opportunities.”

“Our people are our company’s most valuable asset,” added Todd Jewell, Managing Director of Training and Development. “Investing in resources that provide them with the skills to enhance their careers will go a long way toward cementing the success of Hawaiian Airlines as a prosperous and stable worldclass airline.” ■

Where Do I Start with Lynda.com?

With 7,000 courses offered by Lynda.com, the experience for the first-time user could be compared to walking into a super-sized buffet restaurant for the very first time. But, since the launch of our partnership in June, 436 Hawaiian Airlines employees have logged on and viewed more than 3,300 distinct video tutorials.

Here are the Top Ten courses: ■ Project Management Foundations ■ Excel 2013 Essential Training ■ Time Management Fundamentals ■ Tableau 10 Essential Training ■ How to use Lynda.com ■ Programming Foundations: Fundamentals ■ Scrum: The Basics ■ Visual Basic Essential Training ■ Access 2016: Forms and Reports ■ Programming for Non-Programmers

with iOS 10 and Swift ■ Excel 2016 Essential Training

To set up your Lynda.com account, please visit the Training & Development page on HApeople.com.

Nā Leo 2017

WE ARE LISTENING. Our leaders have been paying serious attention to feedback that our employees have expressed in recent Nā Leo surveys.

E

VERY COMMENT has been read carefully. Each item of concern has been investigated. And our determination to invest in our employees – by focusing on projects directly related to Nā Leo feedback – is already resulting in tangible improvements achieved, ongoing or targeted for completion in the near future.

Capital Improvement / Hawaiian Airlines celebrated the opening of our new ITO Cargo Facility, complete with state-of-the-art amenities for our hard-working Cargo ‘ohana. The enhanced working environment will enable improved connections for our cargo shipments.

Ground Service Equipment / 2017 is an important year for GSE as Airport Operations, in collaboration with our business partners, were able to get $10 million approved for investment in new equipment. Orders have been placed and the first new GSE items are scheduled to arrive in late 2018 to complement new equipment that has already been received this year.

Planned new vehicles include eight PowerStow loaders, which will be utilized on our new A321neo aircraft.

HNL Station has a new Commissary and Contract Services Office, and is nearing the finish line on an all-new Ramp Break Room that will feature an expanded kitchen, lockers, restrooms, briefing room, workstations and more. The office spaces at SJC, OGG Contract Service and ITO stations have been completely remodeled. Workers have installed new self-tagging kiosks and additional ticket counter space at LIH Station and given the lobby a fresh, inviting look.

“Purchasing these new GSE machines is critical to the growth of our company, as well as ensuring that Hawaiian Airlines employees can do their jobs safely,” said Vice President of Airport Operations Jeff Helfrick. “Employee feedback through the Nā Leo Survey helped prioritize the purchase of new GSE on the final project list.”

“Nā Leo comments are important as we plan for future projects,” Jeff added. “Specific issues can be identified easier when our employees include them in their survey comments. It’s important to remember that we read every comment!” ■

As a result of your Nā Leo feedback, we have prioritized the renovation and upgrade of facilities for our employees and customers. Mahalo for your patience as we complete these capital improvement projects.

Training & Development / With past Nā Leo feedback indicating a desire for employees to grow, develop and acquire more skills, the Leadership and Professional Development Steering Committee was formed in 2015. Tasked with developing more training opportunities across our organization, it is currently utilizing 250+ instructors and will roll out Lynda.com (and its more than 7,000 high-quality online courses) to every Hawaiian Airlines employee.

Why Nā Leo Matters Our Voices

The phrase is Hawaiian for “our voices” because this survey provides our entire ‘ohana with an opportunity to share important feedback on what works and opportunities to improve. The survey is anonymous because we want your honest input for ideas and suggestions. These results will provide tools for our leaders to continue to develop action plans to further address the issues that are most important to you.

What are the hot button issues? That’s for you to tell us. So be honest, be forthcoming, and above all, be sure to fill out the 2017 Na Leo survey, running August 28-September 17.

Preparing for a New Era

Airbus A321neo - where it’s made

The impending arrival of a new aircraft type is an exciting, yet extremely busy, time for any airline.

Among the usual myriad of questions are: Which routes will it fly? What will the cabin look like? How will the cabin service change? When will we see the first airplane on property?

T

HE SITUATION IS NO DIFFERENT here at Hawaiian Airlines, as we eagerly await the arrival of our Airbus A321neo fleet. And, during this time, work continues in earnest to ensure that we’re ready to put our new aircraft to work only a couple of months after they touch Hawaiian soil.

So, despite delays in production of the Pratt & Whitney PW1133 Geared Turbofan engines that will power these aircraft across the Pacific, teams from almost every division across our company have been preparing for delivery day, sometime in the fourth quarter of 2017.

“This project has touched a wide spectrum of divisions across our company,” noted Marc Kup, Senior Director of Fleet Initiatives. “Diversity is one of the many qualities that make our company so unique, and I am proud of the close collaboration among so many different teams that has become key to achieving our goal of getting the A321neo into service.”

Among the more visible milestones was the purchase and installation this spring of our A321neo simulator. Incorporating the latest technology, this state-of-the-art training tool allows us to prepare our growing cadre of

pilots to operate the real aircraft before they arrive. It’s also an opportunity to sell training time to other A321neo operators – a revenue opportunity for our company.

“The sim brings the latest in flight training technology close to home and effectively eliminates the expense and logistical challenges associated with sending our pilots long distances for training,” noted A321neo Fleet Captain Lionel Azelart. “And, at the same time, we will be able to lend our equipment and expertise to our industry counterparts.”

While our pilots train for a new flight deck, our Product Development and In-Flight Services teams are developing service concepts in order to tailor delivery of our warm Hawaiian hospitality to the new cabin configuration. They recently tested the new on-board service by converting the LunchBox into a mock aircraft cabin and inviting a group of employees to play passengers.

And, behind the scenes, to ensure that our new aircraft are full of paying customers, we announced we would begin A321neo operations between Līhu‘e and Oakland; Kona and Los Angeles; and Kahului and Portland.

The new services are expected to begin in the first quarter of 2018.

So, what happens after we take delivery of the first aircraft? It will be a busy 60 days, with the aircraft being flown from Hamburg to a maintenance facility near Seattle for special modifications. Our West Coast employees will then have an opportunity to familiarize themselves with the aircraft, ahead of service start.

Honolulu-based employees will get an opportunity to see the first A321neo in Hawaiian Airlines colors, but before it can enter service, we will spend several days conducting training flights to our Neighbor Island stations. This is also when our Flight Attendants will demonstrate to the FAA their proficiency in operating the doors, slides and life rafts. Then, after a couple of table-top exercises and dry runs, the certification begins in earnest.

“It has been a tough project,” said Marc. “But, in the end, it will all have been worth it as we’ll have the best aircraft to serve the West Coast.” ■

Mentoring Our Future ‘Ohana

Ka Ho‘okele Explorers > “This high school program is part of our larger vision to help local youth, by serving as a conduit to the aviation industry,” said Director of Community Relations Debbie Nakanelua-Richards. “Three graduates – Kristopher Manabe, Elijah Tavares and Kayla Parado – have already taken the next step by enrolling in the Hawaiian Airlines Aircraft Mechanic Apprenticeship Program at HCC.” Aircraft Mechanic Apprenticeship > “We learned valuable techniques that will help us become skilled mechanics,” said recent graduate Layne Fujimoto at right, with fellow graduate Daniel Brandt and Sr. Manager of Base Maintenance Stan Masuda. “I’m happy I made the decision to join. And working at Hawaiian means I can stay home, rather than having to move to the Mainland and start from scratch.” Layne and Daniel earned A&P certification and will be employed at Hawaiian Airlines as full-time Aircraft Mechanics.

To what degree is a person’s path in life determined by their childhood experiences? How powerful can a single opportunity be in their choice of career?

F

OR DECADES, Hawaiian Airlines has conducted airport tours for local schoolkids. We’ve done this, in part, because we know that many airline employees – if asked why they chose to work in this industry – will cite a cherished childhood memory that involved airports and airplane rides.

But it takes more than a positive experience to nudge our brightest and best toward a career in aviation. We must nurture the minds of our teens and young adults, and equip them with the right education and skills to someday join our ‘ohana of dedicated professionals.

To that end, Hawaiian Airlines in the past 12 months has taken on a significantly larger – and more substantial – role in mentoring our young people toward job opportunities in aviation.

In August 2016, we partnered with Honolulu Community College and the International Association of Machinists and Aerospace Workers to create a new Aircraft Mechanic Apprenticeship Program. In September, the Hawaiian Airlines Foundation donated $50,000 to Maryknoll School’s Mx Stem

& Aerospace program. In March 2017, we started the Ka Ho‘okele Explorers Mentorship Program, which provides high school students with hands-on learning opportunities.

And just last month, our Corporate Headquarters employees welcomed another group of college students on summer internships. The interns worked on actual projects, shadowed employees and were treated to tours of our flight training facility, A321neo simulator, HNL Station, Crew Center, SOCC and more.

“Hawaiian Airlines is investing in its employees.

To attract tomorrow’s skilled workforce from the talent pool in Hawai‘i, we must actively support mentorship programs,” said President and Chief Executive Officer Mark Dunkerley.

“These initiatives are good for the community and state of Hawai‘i, and they will positively impact our company in the long term.” ■

Summer Internship > “We really want to invest in our future workforce. It’s our hope that the opportunities and experiences they gained during their time at HA will prepare them for their future careers,” said Recruitment Program Specialist Cheri Matsuwaka.

Keiki Tours > “Na keiki are our guests, too. This is a community service; the children learn what to do at security, how to read the signs, listen to boarding announcements,” said Guest Service Agent Billy Remular. “When I was in second grade, I got to experience a tour, and it impacted my life. ‘I want to be the man with the big smile, collecting tickets and helping people get on the plane.’ The rest is history!”

Kama‘āina Insights / The Feast of Food In olden times, ‘aha‘aina (literally, “gathering for a meal”) marked special events, such as victory in war and the launch of a new canoe. Food was placed on ti leaves set in the center of large lauhala mats on the ground.

There were no utensils; the Hawaiians ate everything with their hands. One could tell the consistency of poi by the number of fingers used to eat it: one-finger poi was the thickest.

T

HE KAPU SYSTEM of laws and rules forbade men and women from eating together, even for such festivities, which sometimes lasted for days. Moreover, women were not allowed to eat certain foods, including pork, coconuts and most varieties of bananas because they were symbolically associated with the male gods Lono, Kū and Kanaloa, respectively, and were believed to bestow special powers reserved for men.

In 1819, King Kamehameha II, who was just 22 years old at the time, broke the kapu system when he shared a meal with his mother, Queen Keopuolani, and Queen Ka‘ahumanu (kuhina nui, or co-ruler). This public abolishment of a centuries-old kapu opened the door for everyone to engage in ‘ai noa (to eat freely, without the observance of taboos) and for Christianity to spread throughout the Islands.

King Kamehameha III hosted another notable ‘aha‘aina in 1847 at Kaniakapupu, his summer home in Nu‘uanu. Ten thousand guests reportedly dined on 271 hogs, 3 oxen, 602 chickens, 4,945 fish, 12 barrels of laulau, 80 bunches of bananas, 55 pineapples, 2,245 coconuts, 482 large calabashes of poi and more.

The first known use of “lū‘au” to describe such feasts was in the Pacific Commercial Advertiser in 1856. It isn’t known why the newspaper decided to use that word instead of ‘aha‘aina, but there is a connection.

Lū‘au—young taro leaves cooked with coconut milk and often squid or chicken—was a dish commonly served at festive events long ago. Other traditional lū‘au staples include poi, fish, kālua pig, laulau, ‘opihi, limu, breadfruit, sweet potatoes, fresh fruits and haupia.

Be sure to try these popular lū‘au in the Hawaiian Islands: O‘ahu Chief ’s Lū‘au www.sealifeparkhawaii.com

Kaua‘i Luau Kalamaku www.luaukalamaku.com

Lomi salmon and chicken long rice are relative newcomers to the lū‘au menu; they were introduced in the 1800s—the former by seamen on trading ships, the latter by Chinese immigrants who came to work on Hawai‘i’s sugar plantations.

Germaine’s Lū‘au www.germainesluau.com

Smith Family Garden Lū‘au www.smithskauai.com

Today, kama‘āina celebrate weddings, graduations, their keiki’s first birthday and other happy occasions at lū‘au. Hula and live music contribute as much to the merriment as the camaraderie and good food.

Many resorts statewide offer lū‘au, although they also feature foods familiar to the Western palate, such as teriyaki beef, baked chicken, potato salad and cake. ■

Polynesian Cultural Center www.polynesia.com

Want to learn about a Hawaiian custom or tradition? Send a request to HA.CorporateCommunications@HawaiianAir.com

Paradise Cove www.paradisecove.com

Maui Feast at Lele www. feastatlele.com Old Lahaina Lū‘au www.oldlahainaluau.com

Hawai‘i Island Haleo Lū‘au www.sheratonkona.com Island Breeze Lū‘au www.konabeachhotel.com Mauna Kea Lū‘au www.princeresortshawaii.com

Get to Know / The Secret Cartoonist “I was always drawing as a kid,” says Senior Director of Airport Operations Mark Arimoto.

“In the fourth grade, when asked what I’d be when I grew up, I declared that I would be a cartoonist, an astronaut or a lawyer. And I loved comic books. I learned much of my early vocabulary from reading the Fantastic Four and other Marvel titles. Let’s see who in the audience remembers: ‘It’s Clobberin’ Time!!!’”

D

IPLOMA IN HAND from ‘Iolani School, Mark left Hawai‘i for Harvard College – where he graduated from amateur doodler to published cartoonist.

“While pursuing my degree, I worked on the Harvard Crimson, and regularly contributed editorial cartoons and illustrations. It was funny. I was all the way in Cambridge, Mass., but three of the five artists were Hawai‘i boys.”

Landing a job in Japan teaching English, Mark leveraged his cartoonist skills to bond with the kids. “I had studied Latin and Spanish – which turns out to be terrible preparation for speaking Japanese. Thankfully, drawing was a way to connect with my students and to bridge any cultural or linguistic gaps.”

Then Mark was admitted to the Georgetown University Law Center. Despite the demanding curriculum and marathon study sessions, he managed to submit a once-a-week cartoon to The Georgetown Law Weekly. During those EDITOR

Mark Berthold Corporate Communications CONTRIBUTORS

years, the Law Weekly won the American Bar Association, Law Student Division’s Best Newspaper Award, three years in a row. “I don’t know how crowded a field of competition it was, but to be part of the team that won was nice.”

These days, between practicing law, starting a family, and returning to the Islands – not to mention Mark’s current responsibilities in Airport Operations – the cartoonist has fewer opportunities to sharpen his No. 2 pencils. But he hasn’t completely hung up his sketch pad just yet. “I started sneaking some drawings on my daughter’s lunch bags, but now the problem is, she doesn’t want to use them for lunch!”

At Hawaiian Airlines, Mark is a recognizable face, yet few colleagues knew about his cartooning skills – until very recently, when he joined Team Kōkua to support Help, Understanding & Group Support (HUGS), a nonprofit that assists families of children battling a life-threatening illness.

Todd Jewell Training and Development Marc Kup Fleet Initiatives

“Team Kōkua and Airport Operations spent a blazing hot July day refurbishing the HUGS House in Kaimukī,” he explains. “Part of our kōkua was personally writing and illustrating birthday cards for the children and their siblings. When they asked, ‘Does anyone have any background in art?’ I raised my hand, and next thing you know, I was drawing cartoons again. The birthday card team was sweating, although not as much as our team in the field, but at the end of the day, it was great to use our skills to brighten someone’s day.”

What’s next? “I’m not ready to leave Hawaiian Airlines any time soon,” Mark notes with a wink. “But whenever the call goes out and there is a doodle in need, the Secret Cartoonist may return indeed.” ■

Know an employee with a hidden talent? Let us know at HA.CorporateCommunications@ HawaiianAir.com

COVER

Daniel Brandt and Layne Fujimoto represent the future of aircraft mechanics at Hawaiian Airlines.

is written to inform, inspire and entertain the employees of Hawaiian Airlines. It is published monthly by the Corporate Communications and Public Affairs department. Between issues, get the latest news and information via HApeople.

Mark Arimoto Airport Operations

Cheri Matsuwaka Human Resources

Lionel Azelart Flight Operations

Stan Masuda Maintenance & Engineering

Contributions, questions, comments and suggestions can be sent to: HA.CorporateCommunications@ HawaiianAir.com

Damian Balinowski Corporate Communications

Debbie Nakanelua-Richards Corporate Communications

Contribution deadline for the October issue: September 13, 2017.

Catherine Coleman Corporate Communications

Billy Remular Airport Operations

Jeff Helfrick Airport Operations

Amy Sullivan Training and Development