ALOHA FESTIVALS
TURBOPROP CARGO
JAL PARTNERSHIP
SECURITY ENHANCEMENTS
OCTOBER 2017
ATR 72s Signal a New Era for Cargo
When the first of three ATR 72 turboprops arrived in Honolulu last month, it marked an important new direction for Hawaiian Airlines’ Cargo Operations.
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S THE AIRCRAFT are put into inter-island freight service in the future, they will enable our employees at HNL to transfer cargo between our Neighbor Island and long-haul networks – without needing to hand off or receive cargo from another carrier. “Use of the ATR 72s will allow us to greatly expand our network and capabilities in and out of the Neighbor Islands,” says Managing Director of Cargo Brad Matheny. “With the ease of a one-stop shop, we will be connecting our customers to several markets not previously available.” Much of the work for the Neighbor Island Freighters Operation, the new venture between Hawaiian Air Cargo and our regional airline brand ‘Ohana by Hawaiian, has involved designing a new set of processes for freighter operations in partnership with the operator, Empire Airlines. “We’re excited to see this project coming together with the arrival of the first ATR 72 and we look forward to collaborating further to develop this new business line,” said Senior Director of ‘Ohana by Hawaiian Alanna James, who manages the relationship with Empire.
As our Cargo employees become more familiar with the ATR 72’s interior configuration and load control, the excitement is also mounting to start a regularly scheduled freight service – entirely on Hawaiian Airlines aircraft. “When we receive the second ATR 72 and our team is trained, we will initiate a limited or ‘phased approach’ to conducting scheduled revenue flights between the Islands,” said Brad. “Once the third ATR arrives, we will commence expanded scheduled cargo flights. This is a thrilling new step for Hawaiian Airlines.” ■
“With the ease of a one-stop shop, we will be connecting our customers to several markets not previously available.” — Brad Matheny, Managing Director of Cargo
Ensuring a Safe and Secure ‘Ohana
Sometimes, the mere mention of corporate security can conjure up thoughts of secret investigations, guards and locked doors that might hinder us in serving customers. But in an uncertain world, the comforting truth is that our Security team stands guard, day and night, for the safety and security of our employees, vendors and customers.
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T HAWAIIAN AIRLINES, our Security department carries out its mission to provide “duty of care” for our employees and guests. The Aviation Security (AVSEC) team is responsible for the security of airline operations, responding to any threat to the aircraft and everyone onboard. They handle our internal watch list to prevent guest behavior issues and provide security training for operational workgroups. They ensure a secure catering operation, evaluate crew hotels and transportation, and monitor regulatory programs and aviation security policies, here and abroad. AVSEC is also tasked with mitigating the gap between the security standards of U.S. and foreign airports. “As airline employees, it’s important to understand that the screening standard at U.S. checkpoints far exceeds any international location we serve today,” said Senior Director of Airline Security Eric Kaler. “This is why we’re required to provide random gate screening at all airports outside the U.S. and ensure our operations aren’t exposed to threats.”
The Corporate Security (CORPSEC) team oversees any internal and external investigation to prevent theft or fraud, mitigate threats, and maintain physical security standards. They accomplish this with credentialing and access control at our facilities. Recently, a passenger who caused an air turnback of an HNL-JFK flight was ordered to pay restitution of nearly $98,000 – a convincing example of our CORPSEC team leveraging the law to mitigate loss to the
company AND strongly deter others from engaging in threatening behavior onboard our aircraft. Our CORPSEC team closely collaborated with Human Resources and Brand to implement the new Hawaiian Airlines ID badge. The rollout introduced new access control procedures: ■ Badges must be visible when entering
our Corporate Headquarters or any other Hawaiian Airlines facility ■ A security guard is stationed at Reception
to ensure that only authorized personnel have access to the building “Our responsibility is to remove obstacles and ensure that all employees are safe and secure while working at any of our facilities,” said Managing Director of Safety, Security and Quality Assurance Neil Schnaak. “It’s important to have everyone’s kōkua in replacing their ID badges in a timely manner and adapting to the new environment that makes our enhanced security procedures necessary.” ■
Maintenance & Engineering Mahalo Bash!
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FTER A BUSY, record-breaking summer and the countless long days of hard work involved, it was time to thank our Maintenance and Engineering employees. The Maintenance Hangar was decorated with monstera leaves and bird-of-paradise blooms for the 2017 Mahalo Bash. The celebration recognized our M&E employees for their dedication in taking good care of the Hawaiian Airlines fleet and keeping our guests and ‘ohana safe in the skies. Management teams showed their gratitude by bringing homemade desserts and serving ‘ono food. Employees from In-Flight, Purchasing and other areas of the company added to the festivities by performing music and dancing hula. The performances were held throughout the day and into the late evening to accommodate multiple shifts of M&E employees. “Hawaiian Airlines enjoys a truly remarkable safety record, in large part because our Aircraft Mechanics and Aerospace Engineers make absolutely sure that our fleet is safe and reliable, every day,” said Vice President of Maintenance & Engineering Jim Landers. “These employees perform their duties with personalized care and attention to detail. Mahalo!” ■
The festivities provided perfect cover for a surprise award ceremony, in which Senior Director of North America & International Maintenance Bill Canario was presented with the 2017 Charles Taylor Master Mechanic Award. Given by the Federal Aviation Administration, the award recognizes mechanics who have conducted 50+ years of safe maintenance operations. Bill has had “one of the greatest impacts of anyone I’ve known in developing and growing a quality maintenance program,” said Director of Maintenance, North America, Fred Farmer. “I have known Bill to be one of the most technically astute maintenance professionals I have ever had the pleasure of working with, as well as an effective teacher and mentor,” added Sr. Director of Maintenance Planning Lance Higa. ■
Kama‘āina Insights / Surfing
“They have a variety of games, and gambol as fearlessly in the water as the children of a school do in their playground. The higher the sea and the larger the waves, in their opinion, the better the sport. On these occasions they use a board, generally five or six feet long, and rather more than a foot wide, sometimes flat, but more frequently slightly convex on both sides. When they reach outside of the rocks, where the waves first break, they adjust themselves on one end of the board, lying flat on their faces, and watch the approach of the largest billow. “They then poise themselves on its highest edge and…ride on the crest of the wave, in the midst of the spray and the foam, till within a yard or two of the rocks or the shore.”
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HAT WAS HOW British missionary William Ellis described surfing off Waimanu, on the north coast of Hawai‘i Island, in the 1820s. Although the origins of the sport are unclear, by that time it was a popular pastime enjoyed throughout the Islands by men and women, young and old, commoners and ali‘i (royalty). Those in the royal class were the most proficient surfers. Because they didn’t have to tend to daily chores, they could devote more time to such diversions. They had the best boards and exclusive access to the best surfing spots.
Eager to show their prowess on the water, they frequently competed in public. Enthusiastic betting always accompanied the contests, with spectators wagering everything from canoes and tapa to pigs and fishing nets. Known as the “grandfather of modern Hawaiian surfing,” Duke Kahanamoku helped the sport achieve national exposure. In 1912, he stopped in southern California on his way to the Olympics in Stockholm, Sweden, wowing crowds all along the coast with his exhilarating ocean rides before going on to win a gold medal for 100-meter freestyle swimming.
Today, people surf around the globe — in Bali, France, Peru, Japan, Mexico, Australia, South Africa, the Philippines and, of course, Hawai‘i. As with other sports, the cream of the crop can make a good living. The Vans Triple Crown of Surfing (vanstriplecrownofsurfing. com) on O‘ahu’s North Shore is one of the premier professional surfing events in the world. Weather permitting, it goes on daily from Nov. 12 through Dec. 20. Throngs gather at Hale‘iwa, Sunset and Pipeline to watch an international roster of champion surfers vie for top honors and big money. Although it takes years to hone such mastery over the waves, just about everyone can learn how to surf. Acclaimed writer Jack London challenged in an October 1907 article in the magazine Woman’s Home Companion (published from 1873 to 1957): “Get in and wrestle with the sea; wing your heels with the skill and power that reside in you; bite the sea’s breakers…and ride upon their backs as a king should.” ■
Want to learn about a Hawaiian custom or tradition? Send a request to HA.Corporate Communications@HawaiianAir.com
He Lei Aloha Ke Keiki / Children Are Our Garland of Love
Decorating the Hawaiian Airlines float for the Aloha Festivals Floral Parade takes months to plan and implement, requiring the hard work of some 200 volunteers, mostly active employees, retirees, friends and family. But when our float cruises down Ala Moana Boulevard and Kalākaua Avenue to cheers and applause from thousands of spectators, all the time and effort are well worth it.
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N THIS 71ST YEAR OF THE PARADE, our float won the Grand Prize Sweepstakes. Hawaiian has sponsored a float 21 times, dating back to 1949.
“My kuleana [responsibility] is the design concept,” said Director of Community Relations Debbie Nakanelua-Richards, who co-chaired the Aloha Festivals. “I start about three months in advance. A rudimentary line drawing is done with our ‘dream team’ in Maintenance, who do all construction and fabrication, with floral design by Flight Attendant Brian Sabog. They are awesome! I have such admiration and appreciation for how they take the concept from dream to reality.”
All-Natural Ingredients: chili pepper, coconut shavings, mongo beans and other edibles were used to decorate our parade float. “He Lei Aloha Ke Keiki: Children Are Our Garland Of Love” was the theme of this year’s Parade. Our float volunteers formed an abundance of greenery and fresh flowers into a giant lei on a chassis measuring 36’ long, 10’ wide and 8’ tall. Set amongst the oversized blossoms were a trio of musicians and employees’ children. Decorating took place Monday through Friday prior to the Saturday parade, and our beautiful, colorful float took its place in the lineup at Ala Moana Beach Park right on time at 6:30 a.m. “Building and decorating the float is a big project, but it brings our employees and their families together,” said Debbie.“We are fortunate our leadership finds value in it, allowing us the resources to creatively – and with immense pride – represent Hawaiian Airlines in our community.” ■
HA + JAL / Making It Better Together
Since beginning our international expansion in 2010, our Japan routes have emerged as the crown jewel of our international business. So it stands to reason that working with a solid partner in the region will add even more sparkle to this precious gem.
New Codeshare Gateways WITHIN Japan
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N LATE SEPTEMBER, Hawaiian Airlines signed a comprehensive partnership agreement with Japan Airlines, and announced our intention to apply for a first-ever Joint Venture agreement. This codeshare agreement will considerably expand our reach in Japan, giving us full access to JAL’s domestic network, as well as destinations throughout Asia. Meanwhile, JAL guests will get to experience Hawaiian Airlines’ signature hospitality on our Neighbor Island flights and select services between Japan and Honolulu. The deal also provides for reciprocal frequent flyer benefits and lounge access, as well as easier connections at Narita Airport. “This is a huge development for our company,” noted President and Chief Executive Officer Mark Dunkerley. “Japan is our most
EDITOR
Mark Berthold Corporate Communications CONTRIBUTORS
Damian Balinowski Corporate Communications Alanna James ‘Ohana by Hawaiian Eric Kaler Airline Security Jim Landers Maintenance & Engineering Brad Matheny Cargo Operations
Debbie Nakanelua-Richards Corporate Communications Brian Sabog In-Flight Neil Schnaak Safety, Security and Quality Assurance Leschon Serrano Project Management
New Codeshare Gateways BEYOND Japan
important international market and having JAL as a partner will open opportunities for growth that we would otherwise not be able to seize.” In addition to a comprehensive partnership, the two carriers will seek antitrust immunity from our respective governments to form a Joint Venture. A JV with JAL will allow us to coordinate schedules and more effectively compete against other carriers that have similar partnerships, resulting in even more convenience and choice for travelers. ■
COVER
Phyllicia Wachi, Tianna Cooper, Stephen Lodge, Karen Ferreira, Margaret McGaughy, Carl Allen and Mayumi Caputo at the 2017 Mahalo Bash.
is published to inform, inspire and entertain the employees of Hawaiian Airlines. Between issues, get the latest news via HApeople. Send your comments and story ideas to: HA.CorporateCommunications@HawaiianAir.com