Mission and Values brochure

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mission visionvalues

caring Providing exemplary care and service, we are dedicated to enhancing the quality of life of clients, families, volunteers and staff To achieve the value of caring we:

We show empathy and act with concern for each other.

Provide care and service based on best practices We are committed to evaluating the latest research and implementing best practices.

Build trust We gain confidence and trust by providing an experience that is professional, reliable and accessible.

Demonstrate our belief in a world of possibility We strive to inspire hope and positive self-esteem by demonstrating optimism and a willing attitude.

Act with integrity We are guided by the highest ethical standards and committed to providing honest information and protecting the rights of our clients, families, volunteers and staff.

Fostering a culture of inquiry and innovation, we aspire to lead the way in clinical care, education and research in the field of childhood disability To achieve the value of innovation we: Continually develop and evaluate

Aspire to be an international leader

We continually develop and evaluate novel treatments and technologies that will improve quality of life for clients and families.

We use best evidence to make improvements and have the courage to explore and develop new ideas and technologies that will promote participation and inclusion for children with disabilities around the world.

Work together We bring together clinicians, scientists, clients, families, and other stakeholders to think carefully about challenges and to develop creative solutions.

Help each other learn We encourage all staff and students to ask questions and to participate in programs and discussions that challenge our thinking and help us to achieve our best.

Influence change We take action to influence system capacity, policies, and attitudes to bring us closer to a world of possibility.

innovation

Show compassion

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Striving for excellence, we are committed to safety, accountability, evaluation and continuous quality improvement To achieve the value of excellence we: Foster a safe environment

Are committed to the best evidence available

We put the safety of our clients, families and staff first.

We use the best evidence available to guide our work and identify opportunities to address gaps in knowledge.

Promote a culture of accountability We are accountable for our performance to our families, within our teams, across the hospital and within the health-care system.

Align our efforts We articulate a shared vision and collaborate to reach a common goal.

Drive to continually measure and improve our processes We strive for continuous quality improvement by measuring, evaluating and making changes to improve how we do things.

excellence

client & family centred care Applying the principles of partnership, respect and communication, we are committed to a family-centred approach in all we do To achieve the value of client and family centred care we:

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Treat clients and families with respect

Share knowledge

We respect the individuality and dignity of each client and his/her family.

See strengths in one another

We commit to share information in a timely fashion that will equip clients and their families to make choices and participate in their own health care.

We identify strengths and possibility in every client and family and make no assumptions.

Commit to partnerships

Respond with flexibility

We value the unique knowledge and experience of clients and their families and encourage their input in decision making.

We are committed to the needs, beliefs, and cultural values of individual clients and their families and offer choices.

Provide support We support clients and families while in care, during transitions, and through difficult situations.

Promote teamwork We are committed to working in partnership with clients and families as equal members of the health-care team.

partnership Working in partnership with clients, families, staff, volunteers and key external partners, we take a team approach to clinical care, education and research

Communicate clearly and often

Plan together

We share information transparently and respectfully and make ourselves available and approachable for clarification and discussion.

We make plans as a team to ensure everyone has a voice and understands what is expected.

To achieve the value of partnerships we:

Open our minds

Take responsibility for our roles

Celebrate our achievements together

We take ownership of our roles and follow through on our commitments.

We recognize achievements made possible through collaboration.

We recognize our partners’ diverse strengths and abilities and we are open and receptive to a variety of ideas and input.

espect Embracing diversity we seek to empower people and treat everyone with empathy and respect.

To maintain a respectful environment we:

Listen to understand

Create a supportive environment

We actively listen and are responsive to the needs and wants of others.

We are fair, flexible and willing to help each other.

Recognize contributions and roles

Show courtesy

We value the contributions of others, and recognize the important role everyone plays.

We are friendly, polite and considerate.

Embrace diversity

Communicate with each other

We consider different perspectives and are attentive to the dignity of others.

We are open, honest and offer explanations for our actions.

Value each other’s time

Use a collaborative approach

We are prompt and follow through with what we say we are going to do.

We work together as a team and resolve issues in a direct and timely way.

Vision

Caring

A World of Possibility

Providing exemplary care, we are dedicated to enhancing the quality of life of our clients, families, volunteers and staff

Mission Holland Bloorview Kids Rehabilitation Hospital provides specialized programs and clinical care for children and youth with rehabilitation and complex care needs to enable them to participate in life to the fullest. We are Canada’s leading pediatric rehabilitation teaching hospital, dedicated to being at the forefront of clinical care, research and education. As a key resource for Ontario, we are committed to partnerships to build clinical, academic and community capacity to enhance the quality of life for children with rehabilitation and complex care needs and their families.

Excellence Striving for excellence, we are committed to safety, accountability, evaluation and continuous quality improvement

Client and Family Centred Care Applying the principles of partnership, respect and communication, we are committed to a family-centred approach in all we do

Innovation Fostering a culture of inquiry and innovation, we aspire to lead the way in clinical care, education and research in the field of childhood disability

Partnership Working in partnership with clients, families, staff, volunteers and key external partners, we take a team approach to clinical care, education and research

Respect

150 Kilgour Road, Toronto, ON M4G 1R8 T 416-425-6220 | E info@hollandbloorview.ca

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www.hollandbloorview.ca

[518.10]

Embracing diversity, we seek to empower people and treat everyone with empathy and respect