01 Note From CEO 02 Welcome Corporate Updates Hospice Month 04 National Brings Attention To Growing Demand
06 OTT
10 Grief Counseling Center
07 New Employees
12 Community Updates 13 Chili Cookoff: Winning Recipe! 16 Featured Blog- Amy Sloboda: The
Human Resources News
Employee Giving
08 Development
Gala Wrap
Chaplains Corner
Simple Gifts We Get To Keep
HEARTBEAT
December
2017
Founded in 1978. Hosparus Health now serves over 7,800 patients and their families annually.
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During the Global, we officially welcomed Beth Hobson and Amy Hill to our leadership team. Beth is heading up our comprehensive campaign, and Amy has stepped in to lead grief, spiritual and social services. We also shared the progress of our first major expansion into Indiana. I would like to again give a big shout out Each one of you deserves to celebrate all you’ve accomplished to our HSI team for putting all the pieces in place to achieve our this year, as we chase our first WIG in the new service area Bold Goal to serve 10,000 — admitting the first patient in patients and families by 2020. our census. We couldn’t have made such incredible headway so far without As you can see, exciting things your passion and dedication for are happening at Hosparus our mission. Health. A great way to celebrate our successes is to pay it forward I hope you were able to attend our in-person Global Meeting on through a one-time donation or payroll deduction. Nov. 30, where we celebrated some big milestones and talked If you have given in the past, about how far we’ve come thank you for your generosity. I toward our goal, as well as the work we have yet to accomplish. would ask you to please consider increasing your contribution for 2018. If you are not currently Speaking of milestones, giving, I would encourage to congratulations again to everyone who was recognized at start. It gives us a lot of credibility when donors see that our team our Service Award Luncheons. It believes in our mission enough really says a lot about Hosparus to give back some of the money Health that so many of you have you earn. You already selflessly dedicated 5, 10, 15, 20, 25 and give your time and talent to our even 30 years to serving our patients and families. patients and families. he holiday season is a time to count our blessings and celebrate with family. I know I certainly feel blessed to work in an organization that makes such a positive difference in the lives of seriously ill patients and their families every day.
37 Counties
6,544
Patients served to-date in 2017
Adding a bit of your treasure ensures we can help anyone who needs us, regardless of their ability to pay. I think it’s fair to say we are closing out 2017 on a high note. I can’t wait to see all the amazing work we’ll do together in 2018! Oh, and make sure to watch your mailbox for a special holiday gift from Hosparus Health this month. Happy Holidays!
93%
Employee Engagement
Corporate News Global Meeting Round Up • • • • • •
Current YTD billable census: 999, 2018 Census goal: 1,100 Bold goal: Serve 10,000 Patients & Families by the end of 2020 WIGS: Footprint WIG, HSI Expansion WIG, Telehealth WIG We had 99.6% compliance on flu vaccines this year! Suncoast version 8-- coming Summer 2018! Joint Commission survey is coming in Fall 2018 - readiness is continuous, but the housekeeping begins now! • 149 people hired in 2017 -- 35% referred by employees! Keep 'em coming! • Don't forget about the Best Places to Work surveys
Before I Die Festival Our team had a great time participating, mingling, and learning more at the Before I Die festival October 7- 22nd! Kenya Whitfield, Louisville Outreach Manager, represented Hosparus Health at the event, and Dr. Merritt Jenney, Dr. Snider, and Dr. Earnshaw all shared in community conversations after the Tuesdays with Morrie play throughout the festival. Thanks to all who attended and participated!
Thanksgiving Lunch We are so thankful for our staff and team members in all communities! It was great to see your faces and catch up over warm, hearty food for Thanksgiving lunch. Thank you to Human Resources for organizing the lunch, and Michaelis Catering for the food. The only thing missing was a post-lunch office nap!
Submit Your Team Photos! Having a team holiday gathering this season? Take pictures and let us know about it so we can include your tidings & joys in the next Heartbeat!
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National Hospice Month Brings Attention to Growing Demand for Care Management by: Phil Marshall, President, CEO Every day, 10,000 baby boomers turn 65 years old, and up to 85 percent of them are living with at least one serious illness. That translates to millions of adults living with chronic diseases that may shorten their life expectancy and dramatically impact their quality of life. Without a coordinated care plan, many patients are caught in the revolving door of emergency rooms and doctors’ offices, incurring millions of dollars in unnecessary health care costs, not to mention creating needless stress for both patients and their family caregivers. Health care experts and advocates agree that the time is now to move toward a model of wholeperson, advanced illness care navigation that helps people make the most of not just their final days, but their final weeks, months and even years. National Hospice and Palliative Care Month is the perfect time to draw attention to the ever-evolving landscape of health care for serious, chronic and terminal illness.
Beyond hospice care
Palliative care, also called advanced illness care, is supportive care for people with serious illness that’s provided wherever a patient calls home. It focuses on the whole person, optimizing quality of life and minimizing suffering by anticipating, treating and even preventing disease symptoms. Advanced illness care is provided by an interdisciplinary team of professionals who have expertise in symptom management, advance care planning and care coordination. They work with patients and families to develop individualized care plans that align with patients’ goals and values. The most familiar type of this care is hospice care, which is specialized palliative care for patients with a life expectancy of six months or less. But advanced illness care is also for patients who are not eligible for hospice, either because of treatment preferences or because their illness is not considered terminal. Advanced Illness care can be provided at any stage of acute or chronic illness and can be offered as part of curative treatments. People living with a diagnosis of chronic lung disease, (also known as COPD), congestive heart failure (CHF), cancer, dementia, diabetes and neurologic conditions such as MS or ALS can all benefit from this type of supportive care.
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The goal is to provide the best possible quality of life for patients and their families through a true patientcentered approach.
Changing the face of care
Along with national organizations like AARP, the American Cancer Society, Alzheimer’s Society and caregiver organizations, Hosparus Health is leading the charge to change the face of care for serious illness. Hosparus Health has been providing compassionate care for patients and families facing complex illness for the past 40 years. We believe we are among the top 20 nonprofit hospice and palliative organizations in the nation by the number of hospice patients served, serving nearly 7,800 patients and their families in 37 counties in Kentucky and Southern Indiana annually. We feel so strongly about our proven model of hospice care that earlier this year, we added “Health” to our name to reflect our expanded focus beyond traditional hospice to include comprehensive advanced illness care and management. We’ve launched our advanced illness care program in 32 Kentucky counties and plan to expand to our entire service area and beyond in 2018. This fee-for-service program is designed to provide that extra layer of coordinated support for patients and families that insurance does not cover. Our hope is that by investing in this program for patients and families and documenting successful outcomes, we will encourage passage of a new Medicare insurance benefit. Until that time, we are committed to serving patients who will benefit from this program, regardless of their ability to pay. The rapid growth of the aging population means demand for quality care continues to grow. Not only that, but more and more people are taking back control of their care, demanding to live better, longer — right up until the very end. Comprehensive advanced illness care offers anyone dealing with serious illness the very best chance to shine as long and as bright as they can.
Featured in the Courier Journal November 24, 2017, also on our website here.
Happy Birthday! C E L E B R AT I N G 4 0 Y E A R S
C E L E B R AT I
In 2018 Hosparus Health will be celebrating 40 years. At the Global Meeting, the 40th logo below was unveiled. We can't wait for what our 40th year has in store!
C E L E B R AT I N G 4 0 Y E A R S
C E L E B R AT
For Your Funny Bone
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Human Resources Over The Top The Over The Top program is designed to show appreciation to those who provide excellent customer service and support to their peers and in the organization. Staff can fill out an over the top card on any staff member that helped them out in some way. Ask your manager where the cards are at your location; completed cards should be put in the designated box. A copy of the card is then sent to the nominated individual and to his or her supervisor.
HL Rebekah Witherington Marcy Spencer Shelia Otten Ashley Hall Janet Young Victoria Coleman Ada Rothrock Jennifer Steiger HCL Candace Berentz Donna Crume
Debbie Gilpin Pam Druin Krissy Smothers Angela McCoy Carrie Truitt HSW Mary Gullo-Heil HSI Pam Ward HBR Billie Williams
HLNE Katie Watts HGR Laura Williams Tammy McWhorter Carlton Puryear Kelly Lane
Shining Star A shining star is presented when a patient/family gives a donation to Hosparus Health in honor of a staff member. RNs Laura Lake Stephanie Alvey Karen Thompson Sara Miescke
Social Workers Melissa Stevens
CNAs Alayna Bailey Rosalina Sanders
Have an interesting story or news to include in the next newsletter? Email schahalis@hosparus.org
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Welcome
to Hosparus Health!
In our orientation class from November we welcomed 13 new employees to our organization! WELCOME TO: Kayla Cain, PRN, RN, HBR Bridget Byers, Visit Nurse, HL-Central Janet Schumacher, RAC, HL-Central Jennifer Siegman, Nurse Practitioner, HLCentral Melanie Wheeler, Team Nurse, HL-Central Amy Hill, Exec. Director of Psychosocial, Spiritual & Social Services, HL Lori Wolford, Billing Representative, HL
Exiting Employees
Marsha Bryant, RN,
Tameka Patterson, CNA, HICC
Diane Banasiak, Chaplain, HCL
Sylvia Johnson, Volunteer Mgr., HL-SW Shanda Riley, Nurse Practitioner, HL-SW
Shawna Bell, PRN Nurse Educator, HL
Velome Brock, CNA, HGR
Elizabeth Scot, RAC, HL-NE Caitlin Gearhart, Volunteer Mgr, HL-NE
Evan Noble, Lead Special Jennifer Wilt, Director of Events & Corporate Events & Reimbursement & Health Info Corporate Relations, HL Mgmt., HL
Bonita Cantner, Team Nurse, HSI
Employee Giving Consider beoming a member of our Circle of Excellence Campaign this holiday season! Theres STILL TIME to sign up for 2018 and be eligible for PRIZES! The deadline to submit forms is DECEMBER 15th! Here is what donating just $4 per pay can do:
Fill out the form here, and email it or submit it by interoffice mail for your chance to win these prizes: Nutcracker Tickets
Starbucks Giftcard Kroger Giftcard Texas Roadhouse Giftcard Bonus TOPS day
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Our 12th annual Candle Glow Gala, held Nov. 4th, raised more than $250,000 for local hospice and palliative care patients and families.
Development
About 550 guests came out to the Louisville Marriott Downtown for dinner, dancing, live and silent auctions and the presentation of awards. In addition to raising funds, the event served as a celebration of those in the community who have had a lasting effect on hospice care.
The Dr. Joe Rotella Compassion Award went to Hosparus Health Chaplain and Spiritual Care Manager Dina Carroll for her unwavering commitment to compassionate care. The Sister Marilyn Spink Service Award was awarded to Bill Sr., Mary Jane, Billy and Denise Roby for their tireless support of Hosparus Health. In addition to sponsoring the gala for the past six years, the Robys have volunteered many hours of their time. Denise Roby is in her third year as gala planning committee chair. The Sherrill Thirlwell Award was presented to Steve Trager, The Trager Family and Republic Bank and Trust Co. for generously funding many Hosparus Health programs over the past 25 years. Their total charitable giving is well over $300,000. “We are here tonight to celebrate the work we do and to raise funds to continue providing compassionate care,” Hosparus Health President and CEO Phil Marshall shared during the gala. “We’ve always worked to improve the quality of life. Now, we will work to become the leading innovator of advanced illness care and grief support to help more people live and age optimally than ever before.” The gala’s presenting sponsor was BB&T. Gold sponsors were Republic Bank & Trust Co. and Kosair Charities. Silver sponsors were Burke Financial Services, Dahlem Realty, LG&E, Harshaw Trane, Delta Dental of Kentucky and Trilogy Health Services. Visit www.HosparusHealth.org for event photos.
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Darrin McCauley (center) spoke about his wife’s experience with Hosparus Health and our Inpatient Care Center
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Development
The Dr. Joe Rotella Compassion Award was given to Hosparus Health Chaplain and Spiritual Care Manager Dina Carroll
The Sister Marilyn Spink Service Award was presented to Bill Sr., Mary Jane, Billy and Denise Roby
The Sherrill Thirlwell Award was presented to Steve Trager, The Trager Family and Republic Bank and Trust Co.
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Grief Counseling Center Louisville Grief Counseling Center on Great Day Live! Hosparus Health Grief Counseling Center was featured on WHAS Great Day Live to discuss grief during the holidays and how to cope and where to get help. In case you missed it, watch the video clips here.
n i Jo
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. . . that their light may always shine.
National Children’s Memorial Day Sunday, December 10, 2017
4:00 – 6:30 p.m. Healing Space
The public is invited to make Luminaries in memory of children (of any age) who are deceased as a way of celebrating the light they have brought to our lives. Participants also are invited to bring pictures and other mementos of their child, which will be placed with the Luminaries in an area of quiet remembrance and reflection.
6:45 p.m. Remembrance and Candle Lighting Ceremony
The public is invited to a Candle Lighting Memorial coinciding with similar celebrations in every time zone across the globe. Names of all children will be read throughout the afternoon and again during the Candle Lighting Ceremony.
First Unitarian Church
809 S. Fourth St. Louisville, Kentucky 40203
(corner of 4th & York – parking is adjacent to the church) 10
Online registration is preferred at HosparusHealth.org/Events (click the event on the calendar), or please call 502-456-5451.
Chaplain's Corner Let It Begin With Me
By: Rev. Rafael Macaranas, Chaplain
I am not supposed to share about Me or You in selfcompassion during this season of giving. But self-care is giving. In fact, our spiritual care is inclusive of selfcare. Self-care is being compassionate to ourselves. Christopher Germer once said, “Self-compassion is simply giving the same kindness to ourselves that we would give to others.
always a brand new day to serve, love and care .
Self-compassion also reminds me of the biblical saying “Love your neighbor as you love yourself”. (Mt.22:39) Loving one’s self is a prerequisite for an outward compassion: caring and loving our neighbors. It is not selfish. If we do not practice love within us and towards us then it will be difficult to share LOVE with others.
For us caregivers, I believe it is our vocation to be supportive loving presence actively listening to our patients’ journey. But I truly believe self-care is essential as we care well for our suffering patients and families. If we want to be the calm in the eye of the storm, then it is alright embracing ourselves; letting ourselves be loved.
I truly believe that self-care is important in what we do. We need to care for and pay attention to the needs of our souls and bodies. I remember a Latin saying that states: Nemo dat quod non habet. “You cannot give what you do not have”.
Self-compassion gives as clarity with our personal and professional lives. Awareness of our clear boundaries when we care is always recommended for any skilled helper. It is not our emotional needs that are being met when we provide care otherwise counter-transference sets in. We do not want to go there. We can surely draw the line in our helping relationships. Self-compassion helps us approach our service from this loving perspective. We always attend to the goals, peace and benefit of patients’ comfort from pain, distress and suffering.
Waking up in the morning, we often ask ourselves what’s up for the day. As Hosparus Health staff and caregivers, we regularly listen to our voicemail, check our email and red-e, connect and collaborate with our managers/team members on how we can better help making a huge difference out there. Then we go on doing our assigned tasks. At times, we go through the motions, working routinely day in and day out. But I invite you this moment to stop and take a deep breath. May we say to ourselves that every day is
Hosparus Health work is not just a job. It is a unique calling. It is a special gift. At times, we become so passionate with giving and serving that we forget to love our inner being that is also longing to be cared for.
Holidays are upon us. They come and go but the memories we cherish associated with holiday seasons will forever linger and be a part of us. We also remember during this time those who have gone ahead of us: our patients and loved ones. Our roots and theirs are forever intertwined. Let us pause for a few moments... We believe that they will be with us because we truly remember them. Love wholeheartedly and discover the fullness of your life. The Dalai Lama said, “If you want OTHERS to be happy, practice compassion. If YOU want to be happy, practice compassion”. Compassion and blessings to YOU! During this holiday season, my family and I sincerely greet you from the bottom of our hearts in our own Philippine language, “Maligayang Pasko at Manigong Bagong Taon!” Let There Be Peace On Earth...
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Community Updates HGR Tea & Auction
The Hosparus Health Green River Campbellsville Tea and Auction was held November 11th. Proceeds from the place setting benefitted patients and families of Adair, Green, Marion, Taylor, and Washington counties.
HGR Holiday Remembrance
The Hosparus Health Green River Remembrance event this year had a great attendance of family members and loved ones who have lost someone in the last year. The program included prayer, a candle lighting, and putting a photo ornament on a Christmas tree.
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2017 Hosparus Health Louisville Chili Cookoff The Annual Hosparus Health Chili Cookoff was full of 9 chilis and a smores station! The competition was fierce; 1st, 2nd, and 3rd, all were within 1 VOTE! The golden spoon went home to Stephanie GarveyChahalis' 'Sweet & Savory BBQ Chicken Chili' (recipe below!), with Sarah William's 'Lean Mean Chili' in second, and Marie Ellis' 'Adobo Red Chili' in 3rd. Thanks to all participants we were able to raised $200 for our Kourageous Kids program.
Sweet & Savory BBQ Chicken Chili Ingredients 1 pound chicken breasts 1 tablespoon olive oil 4 garlic cloves, minced 1 small onion, chopped 1/2 cup ketchup 3 tablespoons brown sugar 2 teaspoons yellow mustard 2 tablespoons apple cider vinegar 2 tablespoons Worcestershire sauce 1 16 oz. can can cannellini beans, undrained 1 14 oz. can can kidney beans, undrained 1 14 oz. can can pinto beans, undrained 1 4 oz. can can mild diced green chilies 3 tablespoons BBQ sauce 2 teaspoons liquid smoke
Directions 2 teaspoons chili powder 1 tsp EACH ground cumin, smoked paprika, salt 1/2 teaspoon pepper 1 14.5 oz can low sodium chicken broth mixed with 1 tablespoon cornstarch 1 secret ingredient to not be shared! Hot sauce to taste (reserve until end of cooking, I prefer chipotle hot sauce)
1. Rub chicken breasts with olive oil and add to the bottom of your slow cooker, 2. Add all of the remaining ingredients and stir around chicken. 3. Cook on low 6-8 hours or on high 3-4 hours. When chicken is tender, remove to a cutting board to shred or dice (personal preference) and return to slow cooker. 4. Cook an additional 20 minutes. 5. Taste and add hot sauce, salt/ pepper as needed. Best served with cheese, cilantro, sour cream, chips and bacon!
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In
ed TheM
ia
Veterans Day Dedication Our new sitting area, flagpole, and flag are officially installed at our Hosparus Health Louisville location after our Veterans Day Dedication ceremony held on November 7th. Kind words were said to honor our vets by Mayor Greg Fischer, Heather French Henry, and Bill Roby Sr. Thank you to all that attended. Watch the WHAS news clip here.
Greensburg RecordHerald News: Thrift Shoppe Grand Opening Carrie Truitt, Volunteer Manager, was featured in the article representing Hosparus Health's new Campbellsiville Thrift Shoppe, and explaining the appreciation and need for volunteers. The Campbellsville Thrift Shoppe is open Monday-Friday 9am-5pm.
Thrift Shoppe Bizarre The most wonderful time of the year hit the Elizabethtown Thrift Shoppe for the annual Thrift Shoppe Christmas Bizarre. During this time a variety of Christmas items are put out for sale, and customers wait in line (in)patiently to get their hands on decor and presents!
Photo courtesy of: The News-Enterprise
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HSI Yard Sale Although mother nature was not our friend, we prevailed in the HSI Yard Sale of 2017!
Just Creations Shopping Thank you to all who shopped for a cause at Just Creations on November 28th, Giving Tuesday, to support our KKids program! Pictured is Kathy Ising, Volunteer Manager, and Sky Yeasayer, Volunteer Coordinator, making sure Santa leaves cookies & snacks for all those who came to shop!
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The Simple Gifts We Get to Keep By: Amy Sloboda, Grief Counseling Services Director
In anticipating the first holiday season without your loved one, it is natural to feel sad and anxious. Many things about the holidays can make the absence felt more acutely, one of which is the tradition of exchanging gifts. The absence of one close to you with whom you used to give or receive gifts can be very difficult. You may miss thinking of a great gift for them and may miss receiving a special gift in return. But honestly, most of us cannot remember material things we received from one year to the next. It’s the little things about our shared life with that person that we probably miss the most. These gifts are intangibles. They cannot be boxed and gift-wrapped, displayed in your home or shown off to others. Often they are not easily described, and it is hard to put them into words. But they are there just the same.
from this loss a different person than you were before. Be willing to explore and to receive this gift. We encourage you during this holiday season and beyond to reflect on and claim the gifts you have received from knowing your person who died. You might want to share them with your family.
“The truth is, you are a survivor and you are evolving from this loss a different person than you were before. Be willing to Think about all of the “gifts” you explore and to receive have received from your person who this gift. ” died: a hug when you needed it most, a special friendship, a good, down-toyour-toes laugh, knowing you are loved. The gift could be important things you have learned about life just through knowing them or something you discovered about yourself through taking care of them. Maybe you discovered that you have the ability to love another person in return, fully and unconditionally. These intangibles are gifts received in your heart — they are inside. And because they are inside, they are protected and are a part of you. And unlike things on the outside, they cannot be lost or taken away. Sometimes, our relationship with the person who died was complicated. You might wonder if there are any gifts to find! The challenge of good grief work is to come out on the other side of the loss experience changed in a positive way. You may discover new things about yourself on this journey through grief. The truth is, you are a survivor and you are evolving
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In addition, whether or not you gather with family, we encourage you to find simple, deliberate ways to acknowledge the absence of your person, reflect upon the special gifts you have received from this person, and to be thankful for their having been — and continuing to be — ever present in your life.