Heartbeat June/July | 2018
The Kourageous Kids team held their annual Fishing Trip in Frankfort this month.
From the CEO...
The sunshine is blazing and travel season is upon us! Just a reminder, please stay hydrated when you are out and about in this hot summer weather, whether in town or on vacation. We are no good to our patients and families if we don’t take proper care of ourselves. Along with the temperatures, our efforts to connect with more patients and families continues to intensify. Outreach has put their feet on the street at tons of events over the past month, from health fairs to 5Ks to community festivals. Our Ambassador program continues to grow, and HR is hard at work right-sizing our team to make sure we’re there for those who need us most. Development is gearing up for our two biggest fundraisers, Dancing With Our Southern Indiana Stars (DWOSIS) and the Candle Glow Gala. I got a chance to meet with our newest crop of celebrity dancers at the
SUNCOAST VERSION 8 UPDATE Important changes to the Suncoast Version 8 plan PAGE 2
EVENT CALENDAR Your source for upcoming events and awareness dates. PAGE 3
DWOSIS kickoff event a couple weeks ago, and they are so enthusiastic and engaged. It’s sure to be one of our best events ever! The executive team is focusing our efforts on ensuring we all have the right tools to excel. I want to reiterate that our decision to delay updates to Suncoast is part of a larger strategy to guarantee the long-term health and success of our organization. We’ll keep you informed of this and any other operational decisions as they happen. In the meantime, I know you’re all staying focused on our goals. But make sure you take breaks to cool off and enjoy time with friends and family this summer, too! Phil Marshall
NATIONAL SAFETY MONTH
BLOG
Survey results are in, and here’s what YOU had to say!
“Men’s Grief: Tips to Coping with Loss By: Jeff Meyer, Counselor
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SPREADING T HE WORD
CorporateHeartbeat Suncoast Version 8 Upgrade Cancellation
Patient Family Advisory Council (PFAC)- NEW!
Hosparus Health re-evaluated the decision to implement Version 8 and determined that continuing to move forward with Version 8 is not in the best interest of our staff and the organization. The preparation on our end has been successful. Our Informatics Team of Cori Wallace, Brittany Becerra and Tammy Jones began super-user training last week, which has gone very well. Over the past several months Cori did a tremendous job designing forms that aligned to our processes and work-flows. Our concerns and ultimate decision to not go forward with Version 8 are solely based on continued concerns with the Suncoast system we currently use, and those concerns have increased over the past few weeks as we get closer to implementing V8, and concerns over resources and efficiency. The executive team takes this decision very seriously, and regret that we do not have the confidence in the SunCoast product to move forward with Version 8 implementation and that we were not able to make this decision sooner, but we wanted to make sure we were able to make the right decision.
Hosparus Health is starting a Patient Family Advisory Council (PFAC) and they need your help. This council will help influence and improve the quality of care that we provide through family member participation. These individuals may have been very pleased with the care, or had concerns—we know there is value in hearing from both types of family members. Do you have a family member of a previous patient that would be a great voice on this council? If you have someone to recommend for the PFAC please email their name and phone number to Amy Hill, amyhill@hosparus.org.
Read the full statement here. Thank you for your patience and understanding. Questions? Contact Casey Stallsmith, cstallsmith@hosparus.org, or Cori Wallace, cwallace@hosparus.org.
Check out these NEW features! Services Directory
There is a new document on the Hub that lists all locations, addresses, contact numbers, and leadership. To find it visit the Hub > Marketing (left hand side) > Hosparus Health Locations Directory. Or click here.
Share Your Story: 40th Anniversary Stories Project To continue our 40th anniversary celebrations we are collecting stories from patients, families, staff, volunteers, etc. about their experience with Hosparus Health.
Tell Us Your Story! 2
CO NNE C T I N G Y O U TO EVENT S
Heartbeat
Calendar
See more events & programs on our website, and show your interest and share our event pages on Facebook!
WED. 7/4
Independence Day
SUN. 7/8, 10AM River Cities Corvette Club Car Show Registration fee - $20 ; Attendees - FREE Awards to be given to car show participants, food and drink available for purchase.
Facebook Event
TUES. 7/10, 9AM Volunteer Training - Elizabethtown Thrift Shoppe Where: Central Kentucky office. For questions contact Annette Jones at ajones@hosparus.org.
FRI. 7/13, 8:45 AM Volunteer Training - Louisville Where: Hosparus Health of Louisville. For questions contact the volunteer center: 502-719-4155.
SAT. 7/14, 10AM
Stepping Stones: From Grief to Healing Program Where: Hosparus Health of Central Kentucky. For questions contact the Krissy Skees, 270-737-6300. Register & more information.
WED. 7/18, 9 AM
Southern Indiana Community Breakfast Where: Southern Indiana office. Pre-registration is requested. For questions, contact Vonya Gresham, volunteer manager, at vgresham@ hosparus.org or 812-542-2809.
SAT. 7/21, 11 AM
Grief Counseling Center Family Fun Day (more on page 6)
SAT. 8/4, 9AM
Volunteer Training Southern Indiana Where: Southern Indiana Office. For more questions contact Vonya Gresham, volunteer manager, at vgresham@ hosparus.org or 812-542-2809.
TUES. 8/14, 9AM Volunteer Training - Elizabethtown Thrift Shoppe Where: Central Kentucky office. For questions contact Annette Jones at ajones@hosparus.org.
Camp Evergreen
Country Lake Christian Retreat, Underwood, IN FRI-SUN 8/24 - 8/26 Facebook Event
Evergreen is a weekend retreat for bereaved families with children (ages 6-18) and includes extended family members. This provides an opportunity for families to develop skills to cope with grief in a healthy way, share their feelings, and come to understand their feelings of grief.
THUR. 8/9, 8:45 AM Volunteer Training - Louisville Where: Hosparus Health of Louisville. For questions contact the volunteer center: 502-719-4155.
Upcoming...
August 8/15: Southern Indiana Community Breakfast 8/23: Health Unit Coordinators Day 8/23: Grief Recovery Method Program starts
Starting July 18th! Employee Self Care Support Group This group will be an opportunity for staff to decompress, offer support to each other, and learn about self-care. Where: Louisville Hosparus Health Grief Counseling Center When: Every 3rd Wednesday of the month, 8:30am to 9:30am Please reach out to Dr. Meghana Suchak, msuchak@hosparus.org, if you would like to participate.
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AT TH E C O R E O F O U R WORK
VolunteerHeartbeat Hosparus Health Ambassador Program Our new Ambassador Program is an extension of our outreach and volunteer staff program. It is kicked off in our Southern Indiana and Green River communities, with plans to expand to all communities this summer. Our ambassadors help us share information about the benefits of Hosparus Health and how we improve the quality of life for those in our community that need us most. Know someone who would make a great ambassador? Contact your community Outreach Manager. Welcome to our newest Ambassador: Marcie Page! Marcie was an RN for Hosparus Health of Green River, she is part of the Campbellsville Baptist Church Women’s Ministry and looking forward to focusing on her hometown of Campbellsville and Taylor County. Marcie Page Campbellsville Baptist Church, Campbellsville, KY
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First Ambassador quarterly meeting at the Hosparus Health Green River Office. The meeting was filled with passion and ideas!
Crochet Club Donates Blankets to HICC
Volunteers Waggin’ for Hosparus Health
The Crochet Club at Watson Memorial Baptist on Nachland Lane has donated 48 beautiful quilt care blankets for the HICC. Care Blankets are gifts to patients’ and their families, something they can keep after the patient is no longer with them physically.
Kentucky Humane Society hosted the Waggin’ Trail Festival for the animals this month at the Water Tower in Louisville. Hosparus Health Outreach Manager Kenya Whitfield, Volunteer Manager Caitlin Gearhart, and Pet Therapy volunteer team Billy Zapp and Major attended to promote and recruit for our volunteer Pet Therapy program.
F UNDING T HE M ISSION
DevelopmentHeartbeat GIFTS
We received the following gifts and donations to help our patients and families who need us most: • 48 crocheted blankets for the HICC from Watson Memorial Baptist. • $51,500 has already been raised for our Gala! • $15,000 Comprehensive Campaign pledge • Two $1,000 Grateful Family Gifts. • $5,300 raised at the Abney Family 5K Run in Leitchfield for Kourageous Kids. • $2,600 from the Beatersville Car Show for Kourageous Kids. • $2,372.51 from the E. Ruth Braeutigam Trust for Southern Indiana. • $51,300 from the estate of Glenda Jacobi for Southern Indiana. • $4,000 from the Arthur K. Smith Family Foundation. • $13,000 raised at the 2018 Mitzi Silliman Memorial Golf Scramble • $2,000 donation from a Grateful Family. • $11,493 stock gift from a board member. • Donations from American Coach Lines and the Kentucky Department of Fish & Wildlife for the Kourageous Kids Fishing Trip.
Dancing With Our Southern Indiana Stars Introducing our 2018 Celebrity Dancers! - TODD SHARP, University of Louisville Lady Birds Coach and Him Gentleman’s Boutique Owner. Text DWOSIS1 to 71777 to donate! - JILL PEDEN, Director of Business Development at L & D Mail Masters. Text DWOSIS2 to 71777 to donate! - TONI SARTINI SCHMIDT, Army Veteran and DMD, FAGD for Smile Artistry, PSC. Text DWOSIS3 to 71777 to donate! - DANIEL FARMER, Singer, The Juice Box Heroes. Text DWOSIS4 to 71777 to donate! - RAY STROTHMAN, President and Chairman of Strothman and Company CPA’s and Advisors. Text DWOSIS5 to 71777 to donate! - JASON APPLEGATE, Co-Owner of Extol Magazine & Candidate for Floyd County Commissioner. Text DWOSIS6 to 71777 to donate! - DUSTIN KORB, Marine Corps Sargent Veteran and Logistics/ Shipping Clerk at Beach Mold & Tool, Inc. Text DWOSIS7 to 71777 to donate! - BRIDGETT HANLON, Regional Director, Marketing & Community Outreach at Clark Memorial & Scott Memorial Hospitals. Text DWOSIS10 to 71777 to donate!
The Good Stuff
Submitted by patients & families, this is the ‘why’ behind what we do.
Letter from another family of former patient (Click to zoom)
...I want to personally thank the entire Hosparus Team for the professional care that lovingly surrounded my mother. The compassion, care, and support that you demonstrated was very comforting. Thank you all for the valuable role you play during this difficult process. - Gary & Lisa, children of Patient 5
H E LPIN G N AV IGATE THE GRIE V ING P RO CE S S
Grief CounselingHeartbeat Summer Children & Family Programs The Grief Counseling Center is offering a variety of groups and programs this summer to help kids coping with loss. Teen Retreat - Ropes Course
Join us on a high ropes challenge by choice course that is full of obstacles, choices, and learning opportunities using a series of individual and group elements. The course offers participants the opportunity to develop skills that are essential for navigating grief successfully. When: Sat., July 7, 10AM - 4PM Where: Mount. St. Francis Register & More Information
Stepping Stones
A family workshop intended for school aged children (5-18) and their families coping with the death of a loved one, and who are searching for ways to handle their grief. The workshop will consist of children and adult group activities. When: Sat., July 14 10AM - 1PM, ET Where: Hosparus Health of Central Kentucky Register & More Information
Grief Recovery Method
Family Fun Day
We invite all grieving families with children and youth ages 3-18 to come and visit the Grief Counseling Center for a day of fun, laughter, and activities. When: Sat., July 21, 11AM - 2PM Where: Grief Counseling Center-Louisville Register & More Information
Camp Evergreen
Evergreen is a weekend retreat for bereaved families with children (ages 6-18) and includes extended family members. This provides an opportunity for families to develop skills to cope with grief in a healthy way, share their feelings, and come to understand their feelings of grief. When: August 24, 25, 26 Where: Country Lake Christian Retreat Center Register & More Information
An LGBT Bereavement Support Group Prism (Pathway • Resilience • Insight • Solace • Membership) is a new ongoing peer-centered loss support group for those in the LGBT community who are grieving a loss due to death of a partner/spouse, parent, sibling or other significant relationship. The group is facilitated by licensed counselors. Pre-registration is required for first time attendees by calling the Hosparus Health Grief Counseling Center at 502-4565451 or 888-345-8197, or by registering Online. A facilitator will contact you prior to the group. There is no fee for this group. When: 2nd and 4th Monday of each month, 6-7:30PM Where: Grief Counseling Center - Louisville
Thursdays, August 9, 16, 23, 30 ● September 6, 13, 20, 27 6:00 - 7:30 p.m.
This 8-week program of The Grief Recovery Method®, is an educational, action based time limited grief support group. Participants will use the Grief Recovery Handbook to complete reading and writing assignments, while the Grief Support Group provides partnership and guidance to facilitate healing for loss due to death.
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PRISM - NEW!
Pre-registration is required. Please register by Thursday, July 26th.
Register & More Information
YOUR SPIRITUAL CONNECTION
Chaplain’s Corner Changing Roles: Shining the Spotlight on Male Caregivers By: Tom Miller-Price, Chaplain
My experience as a Hosparus Health chaplain has significantly reinforced something I have known for quite a while: men can be very able and competent caregivers, professionally, and as family members. Recently, I have witnessed caregiving by two different men, each husbands of patients that I worked with. The husbands, whom I will call Joe and Bill, moved me by their love, and in the way their love translated into caring for the needs of their wives. Both of the women had a diagnosis of Alzheimer’s Disease. They had each reached a point where they were more childlike, which is common in the course of the disease progression. If an adult son or daughter is caring for a parent with Alzheimer’s, at some point they find that the roles have reversed and they have become the parent. It is a transition that is difficult to make for all involved. When the caregiver is the spouse, the same role shift can happen but often in a different and more complicated way. I have had a number of wives of Alzheimer’s patients say, “I want my husband back.” A few husbands make similar comments. Their love may not necessarily diminish, but any sense of spousal love often does. One wife actually told me that she could not feel intimate about her husband because he was like a child to her. I have experienced this reaction before and I have often normalized the feelings for spouses. Joe and Bill stand out from the norm. They possibly felt some of the parent-child dynamics, but they did not allow these feelings to negatively impact their caregiving. Each one always spoke about their wives and to their wives as adults. They treated their wives with the utmost dignity. Neither man was “too big” to recognize and ask for help.
Whether the help came from family, or the Hosparus Health team, it was always clear that they were the primary caregivers. Neither man asked for help to get someone to do something he did not want to do. Each one took care of their wives’ personal care needs. These husbands asked for help because they recognized their limits. Joe’s wife could still converse, from the first time I saw her until a couple of days before she died. Joe was very observant of his wife’s behaviors and symptoms. When he saw changes, he was proactive by giving the appropriate medication, giving her food, or whatever it was that might need to be done. What impressed me most about Joe was that he was so intentional to include her in conversations. He used the word “we” when speaking to and with her. This clearly gave his wife a sense of their togetherness and their bond of love. They were a team. Even husbands and wives without health issues can resort to “parent-child banter.” I never witnessed this from Joe. Bill’s wife could only speak a word or two, and rarely. She slept most of the time. Bill always talked about his wife as if he were still completely in love with her. Until the last week of her life, he would say to me, “she still knows how to kiss.” Like Joe, Bill never talked in a condescending way to his wife. I never heard him say anything about her that he could not have said to her if she still had full awareness. He believed she was a gift from God, and he always treated her that way. Joe and Bill are two of the best examples not only of male caregivers, but of caregivers period. They are shining lights on a role that for too long has been assigned to women much more often than to men. Caregiving roles are changing and as that happens, it is for the benefit of all.
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HERE TO HEL P
EmployeeHeartbeat Human Resources, Education and Employee Health News
Employee Discounts
National Safety Month
This month we are shining a light on safety in our workplace: our threats, our issues, and our accomplishments!
There are many benefits to working at Hosparus Health, take a look at a few:
Observed annually in June, National Safety Month focuses on reducing leading causes of injury and death at work, on the road and in our homes and communities. As healthcare workers safety needs to be practiced in various environments and roles.
Zoo Membership Discount
The Joint Commission shares these facts and tips regarding violence against healthcare workers:
JCC Membership Discount Discounted Tickets from Derby Dinner Playhouse (shows rotate and vary) List of 2018 shows - NEW! Verizon Wireless Discount (on the Hub) AT&T Discount (on the Hub) Louisville Slugger Discounted Tickets - NEW!
Thank You CNAs! Our CNAs are superstars! While we want you to feel the love all year, National Nursing Assistants Week gives us an excuse to shout from the mountaintops just how much we appreciate all you do! You are simply extraordinary people. You are patient, loving, compassionate, generous and kind to our patients. You mean the world to them — and to us — and we truly don’t know what we would do without you!
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Congratulations
Newly certified staff CHPNA CNA: Crystal Ordonez
Exiting Employees:
Chrissi Doyle- Regional Director, HL Corp. Janet Rouse- RN, HICC Jim England- Chaplain, HL-Central Samantha Maupin- CNA, HL-Central Michaela Walker- PRN, CNA, HGR Carol Craig- Team Nurse, HL-Central Bakary Kinteh- Visit Nurse, HL-Central Jennifer Steiger- Medical Team Scheduling Coord., HL-Corp.
H E R E TO H E L P
EmployeeHeartbeat Human Resources, Education, and Employee Health News
Center for Patient Safety Survey: Results Are In!
This year we have partnered with the Center for Patient Safety in providing our second Culture of Safety survey. Thank you for participating honestly and openly in completion of this survey. The survey reveals cultural strengths and priorities as perceived by our staff that responded to this survey. Some highlights: • The majority of staff responding to this survey gave a patient safety grade of Very Good • Dimensional areas you identified as Hosparus Strengths: -Supervisor Expectations and Actions Promoting Patient Safety -Management Support for Patient Safety -Training and Skills • Dimensional areas you identified to Improve Our Safety Culture: -Staffing -Nonpunitive Response to Mistakes -Organizational Learning It is now time to review the results with our Communities and implement action plans that will best facilitate culture change in needed areas.
Media Spotlight In case you missed it!
Business First: People to know aging care: Denise Gloede
Business First: 2018 Forty Under 40 - Dr. Snider
WNKY Bowling Green: Feel Good Friday: Hosparus Health Volunteers
Lebanon Enterprise: Hosparus Health offers free volunteer training
WHAS TV: Beatersville on Great Day Live! Kentucky Living: Co-ops Care: Supporting others, sowing seeds
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Welcome New Employees
In our orientation class from May we welcomed the following new employees to our organization!
WELCOME TO: Philip Duncan - Chaplain, HCK Stephanie Cox - Chaplain, HCK Lindsey Allen - Billing Representative, HL-Corp Haleigh Hart - Customer Support Specialist, HL Shelly Phillips - CNA, HL-NE Marlena Beacraft - LPN, HSI Angela Kincaide - CNA, HL-SW
Talent Knows Talent
Hosparus Health Referral Program Don’t forget about our employee referral program! We love to hire those referred from current staff, and there’s something in it for you! Last year we paid out $28,000 in referral bonuses, and for 2018 we are already up to $4,300!
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To view open positions click here.
OTT
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The Over The Top program is designed to show appreciation to a fellow co-worker who has provided excellent customer service and/or support to their peers. Staff can fill out an Over The Top card on any staff member that helped them in some way. Ask your manager where the cards are at your location. Completed cards should be put in the designated box. A copy of the card is then sent to the nominated individual and to their supervisor.
HL-Central
HICC
Patty Ivey
HL-Corp.
Casey Stallsmith Dustin Dillon Josh Archibald Scott Jackson Steve & maintenance crew
Ann Hargeshiemer, 2 Balee Riley Brenda Mize, 3 Diana Foote Donna Chappell, 2 Gina Embry Latonya Benson Meagen Shartzer
Melissa Fuller Monica Smith Nick Ballard Rene Toladano Rita Rutledge Rose Chandler Sarah Shenita Usher Sherri Milliner, 2 Steve
HL-SW
Beth Monroe Marie Ellis
Green River Karen Gibson
Shining Star
A shining star is presented when a patient/family gives a donation to Hosparus Health in honor of a staff member.
Chaplains
Becky Holloman Carol Rubarts RNs Macaranas, 2 Rafael Kelly Sprouse Smith Todd Kirstie Jordan Kristi Hobbs CNAs Jennifer Meeker Blake Dela Cruz Joan Payne Darlene Baily Suzetta McKim Detra Allen
10Social Workers Karen Downey
Elizabeth Winbun Geri Spalding Jennifer Larson Maya Mason Pam Bell, 2 Robin Bagshaw
Nurses
Amber Dewitt Debbie Trumbo
Janet Young Jennifer Bradbury, 2 Lynn Harrell Melanie Wheeler Mike Shoopman Sandi Green Tasha Hellman Tracy Beach
Social Workers Carol Heinz Cheri Lang Cori Petty Karen Allgeier Kim Arrington Liz Watson
Other Department Staff Jeff Meyer Leslie Schanie Lori Friestrom Matt Clements
KE E P I N G Y O U C O N N ECT ED
CommunityHeartbeat Across Southern Indiana, Louisville, Central Kentucky, Green River and Barren River
Taylor Regional Health Fair Sponsor Hosparus Health Green River sponsored the 2018 Taylor Regional Hospital Health Fair. The theme was “Ride the Wave to Wellness.” Pictured below is Pam Druin, Hosparus Health RN, and Elaine Childers, Hosparus Health Volunteer.
Nine Patch Quilt Guild Donates Quilts and Celebrates Anniversary
Hosparus Health is grateful for the support and contributions made by the Nine Patch Quilt Guild over the past 20 years. This memorial quilt was dedicated in 1998 and hangs proudly in the Hosparus Health of Central Kentucky in Elizabethtown. For the past several years, the Nine Patchers have continued to give their time and talent through donations of Care Blankets which are given to Hosparus Health patients and grieving families. Pictured on the left is Patty Helm, Mary Hurt, Sharon Bush of the Nine Patch Quilters. Thank you to this wonderful group of quilters!
Pet Program Cleans Up Hosparus Health of Southern Indiana’s partnership with Purrfect Friends for Adoption, Inc. helped Charlotte, pictured below, with a groom day recently. Charlotte’s parent is one of our patients, and getting groomed helped them get ready for summertime!
Sponsoring Elderserve Hosparus Health was proud to sponsor the Elderserve luncheon in Louisville. Pictured (center) is Kenya Whitfield, Outreach Manager and WHAS anchor Doug Proffitt with members of Elderserve.
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Y O U ’ R E T H E E X P E RT
BlogHeartbeat Men’s Grief: Tips to Coping with Loss By: Jeff Meyer, Counselor
Do men and women grieve differently? It’s a question that arises from time to time. The answer seems to be yes and no. Men and women appear to experience many of the same thoughts and feelings in their grief processes. The difference seems to be related to how they express these thoughts and feelings. Although there are various causes to this difference in expression, it’s still important to cope with one’s grief in a healthy way. Here are some tips for men grieving the loss of a loved one: • Take good care of yourself – • Get proper exercise, nutrition, and sleep, and see your doctor. • Don’t isolate – It’s okay to be alone sometimes, but understand that you are not alone in your grief.
• Find someone you feel comfortable talking to – One of the toughest parts of grief for men is the feeling of vulnerability. It’s important to find someone with whom to be open and share your story. • Let yourself feel the feelings – It’s okay to feel any emotion in your grief process. Contrary to popular clichés, men do feel more emotions than happy, angry, and hungry! • Find a focus for the energy of your grief – It can be helpful to connect grief work to a project (planting a tree, making a memory book, a home project, helping others etc.). • Find meaningful ways to stay connected to the deceased – Talk to your loved one, write them a letter, go to a place you both enjoyed, spend time with your shared memories. • Don’t be afraid to enjoy yourself – Occasionally a grieving man will catch himself having fun; don’t feel guilty about enjoying your life in the absence of your loved one. • Get help from a professional – There are counselors and support groups that can help. Some focus on the relationship you shared with your loved one, whereas others are just for men grieving. Grief is a universal human experience, man or woman, and at all ages. It is the process by which we heal after a loss. There is no one correct methods or steps to grieve, and the only wrong way is to refuse to do it. Just remember that you’ve made it through every day so far.
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