Heartbeat May/June | 2018
Paving the road for Veteran Care. The new replica Vietnam Memorial Wall in Elizabethtown. Hosparus Health is proud to be a sponsor of the project. Photo Courtesy of vietnamveterans1051.org
From the CEO...
Hosparus Health was proud to be a sponsor of the first-ever full-day conference on aging care innovation on May 17, Converge Louisville. One of the key themes of this landmark event was how we, as a community, can do a better job of delivering care to the growing aging population. We all agreed that we can’t rest on our laurels, and must continually stoke the fires of innovation.
referred to as Hosparus Health Louisville Southeast, HL-SE (read more on page 2).
We do this at Hosparus Health every day. We’re always looking for new ways to better serve the evolving needs of our patients and families, staff and communities, and position ourselves for growth. A couple of our recent changes are perfect illustrations of our innovation in action: the realignment of our management structure and our decision to create a fourth Louisville community,
Along with the weather, things are certainly heating up at Hosparus Health! If you’re on the road visiting patients and families, or if you’re hitting the highway for a summer vacation, be safe. I look forward to sharing more innovative updates with you as we forge the road ahead to meet all our goals!
WHAT’S UP WITH THE WIGS?
VIETNAM WALL DEDICATION
BLOG
Photos from the event, and updates on the finished renovations.
Difference”
PAGE 11
PAGE 12
Find out what is going on with Hosparus Health’s biggest goals. PAGE 3
EVENT CALENDAR Your source for upcoming events and awareness dates. PAGE 4
Both of these decisions represent important evolutions to our organization that will ultimately allow us to serve more patients and families sooner. We couldn’t make bold moves like these without your dedication to quality, compassionate care.
Phil Marshall
“Hosparus Health Nurses Make a By: Joann Pearson, RN
SPREADING T HE WORD
CorporateHeartbeat Hosparus Health on the Hill
Recently, Hosparus Health’s public policy team climbed Capitol Hill for two days to pound the pavement and meet with our federal delegation. Senior Vice President/Chief External Affairs Officer, Gwen Cooper and Government Affairs Liaison, Amelia McClure, had an agenda ranging from nursing-home quality ratings to safe disposal of opioids. They sat down for thirteen meetings with our Senators and Representatives from Kentucky and Indiana. They were very encouraged by their conversations (our issues were certainly on the forefront of many lawmakers’ minds) and will continue to shape the national conversation on advancing innovation in health care!
IN Congressman Trey Hollingsworth on the Speaker of the House balcony!
Meeting with KY Senate Majority Leader Mitch McConnell’s staff.
Sign up for Weekly Legislative Updates Hoosier Huddle with IN Senator Todd Young.
Check out these NEW features! Amazon Wishlist We have rolled out a new way to donate to patients & families we serve -- Amazon Wishlist! There are 3 lists available: HICC, Grief Counseling, and Kourageous Kids. All are accessible with this link: http://bit.ly/HosparusHealthWishlist PLEASE SHARE with your friends and family! If you do decide to order on Amazon, make sure you link to our AmazonSmile account and DOUBLE your impact!
2
Management Structure Revisions To meet the evolving needs of our patients and families, staff, and communities, and to position the organization for future growth, I am pleased to announce that Hosparus Health is adapting our management structure. The revised structure aligns positions to focus on important goals. I believe these changes support our need to respond quickly to challenges in healthcare’s dynamic and fast changing environment. Thank you to those individuals directly impacted by these revisions, especially for your willingness to adapt and support change. I appreciate everyone’s patience as we make these transitions, which will be effective with the pay period beginning on June 6, 2018. -Phil
Read the changed roles here.
Share Your Story: 40th Anniversary Stories Project To continue our 40th anniversary celebrations we are collecting stories from patients, families, staff, volunteers, etc. about their experience with Hosparus Health.
Tell Us Your Story!
S P R E A D I N G T H E W ORD
CorporateHeartbeat What’s Up with the WIGs?
Your connection to the status of Hosparus Health’s “Wildly Important Goals!” Congestive Heart Failure (CHF) Program:
We are LIVE with the Heart Connection Program Pilot as Cardiac Care Program of May 21st! This pilot will be in the Central and Southwest Louisville communities. Education has been provided to the staff and RACs in these communities. Heart Connection
SM
We would like to request your assistance in developing a list of staff members who could be a good fit in facilitating an EOS visit in each community. As we continue to serve more patients and families who need our care, your assistance in building this list is much appreciated and would allow us to better meet our current census and continued growth. Have a person in mind? Email Kristi Jackson who can add them on the HUB.
The Heart Connection team would like to thank you for your support in the development of the program and for your continued dedication to the patients we serve. Please contact Stephanie Alvey Banks with any questions, 502-814-5419 or salvey@hosparus.org.
We Honor Veterans:
Thank you to everyone who hae entered veteran-related community outreach, events and activities to the spreadsheet on the HUB! We are beginning to see just how much great work staff in our organization does in support of our veterans. Please continue to document these activities on the HUB or submit them to your outreach or volunteer manager.
EOS (Explanation of Services):
The EOS group is thrilled to announce the completion of EOS in a nutshell training! In the last month, our project team has presented and equipped our leadership staff with tools to provide an EOS in the community.
Suncoast Version 8:
Due to the discovery of additional features of the software, and the redesign work that needs to happen, we are changing our Suncoast Version 8 Go-live date from July 23, 2018 to August 27, 2018. All of the Super-User and End-User trainings will be rescheduled and you will be hearing more on new dates soon. We recognize and appreciate that many of you made changes to your work and personal schedules to accommodate the May-July trainings and pushing back the date will mean more shuffling and flexibility. While we regret this delay, we strongly believe that taking the extra time now to update and refine the process is critically important to ensure our long-term success.
We are pleased to hear that many have shared this training and resources with their teams-thank you! It’s imperative that all staff have a comfort level in explaining the multiple support programs Hosparus Health offers to adult and pediatric patients and their families. If you have not had a chance to share with your staff, please do so.
Managers - if any of your nurse Super-Users originally scheduled for training on May 8th happen to be off between now and then, please contact them to ensure they are aware of this change.
In other good news, all the EOS resources are now available on the HUB. It is located under Marketing (left hand side) → EOS (left hand side) → EOS folder.
Questions about Suncoast Version 8? Contact Casey Stallsmith, cstallsmith@hosparus.org, or Cori Wallace, cwallace@hosparus.org.
Thank you for your patience and understanding.
3
CONNECT ING YOU TO EVEN TS
Heartbeat
Calendar
See more events & programs on our website, and show your interest and share our event pages on Facebook!
All month - June
TUES. 6/12,
THURS. 6/21
National Safety Month
Volunteer Training - Elizabethtown Thrift Shoppe Where: Central Kentucky office. For questions contact Annette Jones at ajones@hosparus.org.
Volunteer Training - Elizabethtown Thrift Shoppe Where: Central Kentucky office. For questions contact Annette Jones at ajones@hosparus.org.
Alzheimer’s & Brain Awareness Month
SAT. 6/2, 11 AM Volunteer Training - Louisville Where: Hosparus Health of Louisville Community Room. For questions contact the volunteer center: 502-719-4155.
THURS. 6/14 KKids Fishing Trip
Mitzi Silliman Golf Scramble Cherokee Golf course
SAT. 6/9,
WED. 6/20, 9 AM
Volunteer Training Southern Indiana Where: Southern Indiana Office. For more questions contact Vonya Gresham, volunteer manager, at vgresham@hosparus.org or 812-542-2809.
Brad Ruch “Titos” Golf Tournament
TUES. 6/19, 9 AM Volunteer Training - Barren River Where: Barren River office For questions contact Jessica Briley at jbriley@hosparus.org.
THURS. 6/2
SAT. 6/30, 9 AM
Southern Indiana Community Breakfast Where: Southern Indiana office Pre-registration is requested. For questions, contact Vonya Gresham, volunteer manager, at vgresham@ hosparus.org or 812-542-2809.
River Cities Corvette Club Car Show
Bachman Chevorlet, Louisville SUN. 7/8, 10 AM Facebook Event
Registration fee - $20 ; Attendees - FREE Awards to be given away to participants, food and drink available for purchase. The day will consist of live and silent auctions as well as door prizes.
6/11 - 6/17 Men’s Health Week National Nursing Assistants Week
Upcoming...
July 7/4: Independence Day 7/10: Volunteer Training, Elizabethtown Thrift Shoppe
4
August 7/18: Southern Indiana Community Breakfast
8/4: Volunteer Training, Southern Indiana
7/21: Grief Counseling Center Family Fun Day
8/23: Health Unit Coordinators Day
AT TH E C O R E O F O U R WORK
VolunteerHeartbeat Hosparus Health Ambassador Program Our new Ambassador Program is an extension of our outreach and volunteer staff program. It is kicked off in our Southern Indiana and Green River communities, with plans to expand to all communities this summer. Our ambassadors help us share information about the benefits of Hosparus Health and how we improve the quality of life for those in our community that need us most. Know someone who would make a great ambassador? Contact your community Outreach Manager. Welcome to our newest Ambassadors!:
Diane Ford Benningfield City Council , City of Campbellsville
Mary Ann Hale St. Dominic Church, Springfield, KY
Bears & Blankets Hosparus Health of Green River received a special delivery from the women of Robinson Creek Baptist Church in Campbellsville. They brought handmade bears and coordinated care blankets!
Sister Mary Louise Yurik Saint Rose’s, Lebanon
Change someone’s life for the better, including your own. Become a volunteer. Hosparus Health is looking for compassionate community members to volunteer with patients and families. Ways to support patients and families include: • Companionship for patients who are separated from their loved ones • Respite for caregivers • Veteran recognition • Yard work, household cleaning or errands • Haircare (must be a licensed professional) • Massage therapy (must be a licensed professional) • Making quilts or knitted/crocheted blankets If you are interested in volunteering with a patient in your community, please submit a volunteer application at www.HosparusHealth.org/Volunteer or contact Sky Yeasayer at 502-719-4155.
Volunteer Manager Carrie Truitt with the donated bears
HosparusHealth.org/Volunteer | A Nonprofit Organization
5
F UNDING T HE M ISSION
DevelopmentHeartbeat GIFTS
We received the following gifts and donations to help our patients and families who need us most: • $1,000 from Holy Spirit Roman Catholic Church for the reprint of the “Ceremonies of Passage” book. • $5,000 grant from the Wood & Marie Hannah Foundation for the purchase of a patient bed and reclining chair for a new patient room on the HICC. • 2018 Pennies from Heaven event in Southern Indiana raised $5,187.92 this year.
Parroco Foundation Raises Money for Kourageous Kids Outreach Manager Jason Parroco is part of the Parroco Foundation, which was established to help Children in the Philippines and the USA. Kourageous Kids was the chosen beneficiary of their annual March golf tournament. Jason presented Hosparus Health with a check on May 1st. Thank you Jason and the Parroco Foundation!
Shepherd’s Hospice Donations Since 2010, Hosparus Health has been in partnership with The Shepherd’s Hospice in Sierra Leone. The Shepherd’s Hospice; the only hospice organization in Sierra Leone, provides direct patient care through a multidisciplinary team approach to treat pain and other distressing symptoms. The care targets persons with chronic diseases such as cancer, HIV /AIDS, TB and among others. This direct service delivery and the accompanying education program benefit a population of over 1.8 million people. In 2016, Hosparus Health shipped ten tons of much needed medical supplies to the Shepherd’s Hospice. Most recently, we sent a check for $11,000 to fund their mission. 55% of that check came directly from generous Hosparus Health employees, most giving only a few dollars a pay check. This money was also supplemented with money earned from the Kroger Rewards program and funds also contributed from Hosparus Health.
Thank you to the employees who donate each paycheck to our friends at the Shepherd’s Hospice!
Phil Marshall with Mattie and Miles Parroco
The Good Stuff
Submitted by patients & families, this is the ‘why’ behind what we do.
Letter from another family of former patient (Click to zoom)
I just wanted to thank the team, and everyone managing the phones, for their help and patience during my mother’s final days. I couldn’t have done it without you. - Janet, Daughter of Patient
6
YOUR SPIRITUAL CONNECTION
Chaplain’s Corner We Make a Difference By: Rev. Kim Tribolet, Chaplain
My last visit with my patient, Mark, was on a Thursday afternoon. It was a time of sadness and discovery. Earlier in the day, Mark’s nurse had to tell him that he was getting worse, and his prognosis was down to days. He was shocked by this. How could he be dying? He was finally feeling better. Mark was scared. He was not ready to die. I asked him, “Why are you afraid of dying?” and listened as he shared his fears. He wanted more time to tell people how much he cared about them. He wanted to make a difference and he had more to do before he died. I was surprised to hear these fears from him. Over the past week, I had observed many people expressing their love and gratitude for him. I shared these observations with Mark. The Sunday before my visit, Mark celebrated 40 years of sobriety. Many friends stopped by to celebrate this great accomplishment with him. They came because they cared for Mark and because he had cared for them as they struggled with their own sobriety. He didn’t realize it but he had made a difference in their lives and was an inspiration to all of them.
On my visit Thursday afternoon, Mark was surrounded by his two daughters. They told him over and over how much they loved him. His daughters shared stories about their childhood mischief and their dad’s reaction. The stories were reminders of how much their dad loved them. I held Mark’s hand and said to him, “These stories are a testament to how much you have cared for others. Your friends have visited this week, your family is here now because they love you, and they care about you. They care because you cared for them. Mark, you made a difference for many, and you continue to make a difference.” As I drove away from that visit, I reflected on Mark’s fear of dying without making a difference. I thought, “isn’t this what we all want, to make a difference?” Mark died two days later. Monday morning, I checked on Mark’s nurse. She mentioned she was sad and exhausted but would not have had it any other way. She said, “My job as a Hosparus Health nurse is exhausting and I have days that are heartbreaking, but at the end of the day I know I am appreciated.” To all Hosparus staff: Whether you are in the field caring for patients directly, or in the office working with administration, finance, human resources, etc., I want you to know you are appreciated. You are appreciated for the care you give and the love you share with patients, families, and your colleagues.
You make a difference!
I stopped by to visit with Mark on Monday. It was not a good day for him. He was extremely tired and slept through our visit. In the brief time I was at his house, three of his friends stopped by. They shared stories about how Mark made a difference in their lives.
7
HERE TO HEL P
EmployeeHeartbeat Human Resources, Education and Employee Health News
Employee Discounts
There are many benefits to working at Hosparus Health, take a look at a few: Zoo Membership Discount JCC Membership Discount Discounted Tickets from Derby Dinner Playhouse (shows rotate and vary) List of 2018 shows - NEW! Verizon Wireless Discount (on the Hub) AT&T Discount (on the Hub)
For your Health: Wellness Webinars
Land’s End and Green River Scrubs Gear
We will be showing several webinars sponsored by Weight Watchers this year in the education department.
Refresh your Hosparus Health wardrobe and gear at the Land’s End site.
You DO NOT need to be a Weight Watchers member to attend!
It was having issues recently, but is now up and running!
Upcoming Dates:
Link to Lands’ End shop:
Thursday, June 7th 2-3 p.m. Topic: A Transformation Story Location: Computer Lab, Education Dept. Tuesday, June 19th 1-2 p.m. Topic: In Observance of Men’s Health Month! A Transformation Story: Male POV Location: Owsley Brown Conference Room, Education Dept. Questions? Contact Amber Coomer, 502-719-4136, acoomer@hosparus.org.
Louisville Slugger Discounted Tickets - NEW!
Talent Knows Talent
Hosparus Health Referral Program
Don’t forget about our employee referral program! We love to hire those referred from current staff, and there’s something in it for you! Last year we paid out $28,000 in referral bonuses, and for 2018 we are already up to $4,300! To view open positions click here.
8
$ $$
Hosparus Health Lands’ End
Link to Green River Scrubs:
Hosparus Health Green River Scrubs 1. Click on Group Sign In. 3. Your Group Sign In code is: Hosparus 4. At the bottom click on “Click here to see the items for “Hosparus”.
Exiting Employees: Alicia Reed- CNA, HCL Ellen Beyl- PRN RN, HSI Geri Brown- Billing Representative, HL Janet Gerber- Referral & Admissions Coord., HCL Tamika Crowder- PRN CNA, HL
Welcome New Employees
In our orientation class from April and early May we welcomed the following new employees to our organization!
WELCOME TO: Amber Schiller- RN, HICC Holly Barnett- Social Worker, HCL Jeffrey Hopper- Dir. of Facilities, HL Keisha Johns- CNA, HCL Lauren Wilson- Dir. of Reimbursement & Health Info. Mgmt., HL Mary Demoss (Molly)- Visit Nurse, HCL Mike Marshall- Accounts Payable Supervisor/Sr. Analyst , HL Stephanie Allgeier- Team Nurse, HLNE Summer Tucker, D.O.- Assoc. Med. Director, HGR Theresa Talbert- PRN RN, HSI
Claudetta Hatchett- Visit Nurse, HBR Diego Lyra Medeiros- Operations Data Analyst, HL Julie Reardon- RAC, HCL Kari Godwin- Chaplain Intern, HICC Kelsi Dempster- Special Events Intern, HL Kimberly Ruttle- Community Director, HSI Kimberly Thompson- Team Nurse, HCK Rachel Kiefer- Billing Rep. – Certified , HL Rose McCarty- Customer Support RN, HL Samantha Maupin- CNA, HCL Sarah Mertz- Training Dev. Specialist, HL Vanessa Taylor- Clinical Social Worker, HSI
OTT
The Over The Top program is designed to show appreciation to a fellow co-worker who has provided excellent customer service and/or support to their peers. Staff can fill out an Over The Top card on any staff member that helped them in some way. Ask your manager where the cards are at your location. Completed cards should be put in the designated box. A copy of the card is then sent to the nominated individual and to their supervisor.
Louisville-Corp. Jacqueline Love Rafael Macaranas HL-Central Ashley Lang Geri Luckett Megan Godsave Pam Hostetler
HL-SW Amanda Logsdon Cortney Lawrence, 2 Judy Crowder Melissa Stevens Tiffany Thompson Tom Price
HL-NE
Renee Townsend
HCK
Barry Christensen
HICC
Joyce D. Kathy Ochsner Lisa G. Michele F., 2 Pam William Meredith
HGR Carlton Puryear
9
KE E P I N G Y O U C O N N ECT ED
CommunityHeartbeat Across Southern Indiana, Louisville, Central Kentucky, Green River and Barren River
The Voices on the Other End of the Line
Oftentimes, Customer Support staff (CSS) are the first voice patients and their families hear, and although they are not face-toface with them, CSS still provides compassionate care by listening and assisting with their needs. We wanted to thank them for being the voice on the other end of the line at all hours of the day and night! This poem is dedicated to you!
The Faceless Friend
By Joann Pearson, On-Call RN, HBR You could be our neighbor down the street Or a friend we have yet to meet Or the guardian angel of our many
You can tell if they are frightened by the sound of their voice And are strong for their sake
To our patients and families, you are a presence Whether it is night or day Who listens carefully to what they say And hear the things unsaid
It is you who may be the first to tell them the end is near Saying those words they never wanted to hear. You hear the sobs and even feel the tears You reach out in that crucial time of need
You calm the anxious and reassure the doubtful
For all, you are a guiding light helping their loved one at the end.
You You You You
are strength to them have become that trusted friend are not a faceless friend are the faces of Customer Support
For all these reasons, we say thank you for this important job you do. But we know It is not just a job, what makes you ....you.
Media Spotlight In case you missed it!
Insider Louisville: Healthcare CEOs: Louisville Must Be More Open to Failures Aging In Kentuckiana: Hosparus Health with Denise Gloede and Laura Harbolt Today’s Transitions: Growing Into a Better You: Dealing with Grief Big Dawg Hosparus Health Minute: May 2018 - Hosparus Health Thrift Store
10
Becker’s Hospital Review: Hosparus Health taps Dr. Bethany Cox Snider as CMO: 4 points Glasgow Daily Times: Hosparus Health taking registration for training
it is
Honoring Nurses During Nurses Week Carlton Puryear, HGR Chaplain (pictured below), visited Campbellsville Rising and Rehab to perform the blessing of the hands on staff in honor of nurses during Nurses Week. Thank every nurse for your service each every day!
Veterans Roundtable Barren River hosted a We Honor Veteran’s Roundtable event where several veteran’s service organization leaders attended and enjoyed a presentation by Hosparus Health Community Director Melainie Plumb.
Vietnam Memorial Wall Dedication The dedication, held on April 28th, was a great success thanks to the community raising money and working with local officials, and because of the help of our Hosparus Health staff and volunteers! Denzil Lile (pictured below), committee member for the Memorial Wall, was in attendance with his wife Connie. Denzil is one of our Veteran volunteers that is always advocating for better veteran care. Thank you for your service, and thank you to the rest of our staff and volunteers for helping with the project! Read more about the dedication ceremony.
Presentation to Foster Parents in Adair County This past month, Larissa Marr, Clinical Manager for HGR, presented to foster parents of medically fragile children about Hosparus Health’s Kourageous Kids program.
After the presentation, many were interested in how they could help further our mission with patient care and community education!
11
Y O U ’ R E T H E E X P E RT
BlogHeartbeat Hosparus Health Nurses Make A Difference By: Joann Pearson, On-Call RN, HBR I have folks ask me if I like my job. They say they could not do it. Let me tell you about how Hosparus Health nurses feel. You know death is not easy to accept. This applies to those dying and to all those who remain. We (Hosparus Health nurses) see this and that is some of why we do what we do. Labor and delivery nurses watch the magic of birth. We, as hospice nurses, watch the transition to heaven. You ask “How can you do this?” “Isn’t it depressing?” Yes, it can be, but the difference we make in the life and death of one person makes up for it. To see a person riddled with cancer go peacefully is our goal and it happens. To see the person with lung disease pass away without struggling for air is a blessing. It is a blessing to us that we contributed to this. Do we get “cold” to it and the death does not affect us? Far from it. We become close to the patient and the family. We grieve when they are gone along with the family but ours is perhaps different. Bonds are created that linger. Death has no age discrimination. I personally have lost a baby, a teen, a young adult, and elder persons from 60 to 98. But I know we gave our all to grant this person and their family a “peaceful passing.”
Their Hands
By: Joann Pearson
The hand may be smooth and well -manicured for a pampered wife was she. The hand may be rough and calloused for earning a living with the hands was he. The hand may be feeble and frail for many decades it has seen. The hand may be small and soft but a life to the fullest it will not see. These are all hands which reach out for comfort in their pain. These are the hands of those who are anxious and frightened for they feel the end is near.
Hosparus Health nurses are a proud bunch. We love what we do and support one another on those especially trying times.
These are the hands of those who are dying.
I love my job and feel that it is with God’s strength we are able to make a difference.
And of those who stand by crying.
We are Hosparus Health nurses and we are proud of our role in this world.
12