Heartbeat October/November | 2018
Employee Picnic at the Louisville Zoo, pictures available on page 3
From the CEO...
As you know, one of the many ways Hosparus Health provides Best in Class care is by be being there for our patients and families 24/7. We take pride in the fact that anyone can call us with questions or concerns, no matter how small, and we’ll always answer the phone.
overall with our patients, families and supporters, it all starts with solid communication among our team. As our census and care teams both continue to grow by leaps and bounds, open and active communication is more important than ever. It’s easy to take for granted that everyone is on the same page, but for an organization our size, that’s not always the case.
Whether it’s in the middle of the night, a weekend or a holiday, both our stellar customer service team and our on-call staff are there to ease any fears and ensure our patients and families get the support they need, when they need it. I hear from families all the time that the peace of mind this provides is the one of the most important services we offer.
I know we’re all busy, especially as we ramp up for the holiday season, so I want to challenge everyone (myself included) to come up with new and creative ways to share information and ideas across all levels and departments. We’re all in this together! Phil Marshall
Communication is a theme that I, and others on our leadership team, keep hearing in our huddles. While we do a great job
STAFF BONUSES
EVENT CALENDAR
TOUGH QUESTIONS
BLOG
See the details of 2018 bonuses, and how to get one.
Your source for upcoming events and awareness dates.
“A Valued-based Provider in a
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You asked, we have answered some of your Hosparus Health tough-toask questions! PAGE 10
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Payer World” By: Gwen Cooper
SPREADING T HE WORD
Corporate Zip Code Changes
As our patient population has continued to grow at Hosparus Health Louisville, the need occurred again to examine census and resources for our four HL communities. After examining census, talking with our physician staff, and considering the resources available in the communities, the decision was made to reassign some zip codes to better meet the needs of our patients, physicians, and clinical staff. The following changes have been made and are currently in effect: • 40023 and 40243 in the Northeast community (with the exception of The Forum) are now part of the Southeast community. • The Northeast Community will continue to serve The Forum. • Home patients in zip code 40220 (Central Louisville) will be admitted to the Southeast community. • All nursing facility patients in 40220 will continue to be part of the Central Louisville Community. The changes have been made to the Home and NF Team Assignments document on the HUB. Marketing is working on updating maps. See photo to the left for areas affected.
Congrats Phil Marshall, MediStar Honoree!
Seven healthcare leaders were chosen as this year’s MediStar Honorees by an outside panel of expert judges. These honorees have contributed wisdom, knowledge, talents and heart to the provision of excellence in healthcare in all areas of Kentucky. We are proud to say that our CEO & President, Phil Marshall was one of those honorees, receiving the Bingham Greenbaum Doll Leadership in Healthcare Award! Read the Article
Questions? Contact Kim Thieneman, Regional Community Director, kthieneman@hosparus.org.
FYI... KENTUCKY NURSES: Renew your Licenses! Reminder that Kentucky nurses need to renew their licenses by October 31, 2018!
Flu Shot Updates!
Don’t forget to get your flu shot! They have arrived, and the flu clinic schedule can be found here. You can also check the HUB here for employee health hours if you can’t make a clinic.
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Photo & Video Releases - Required for use of any photos of patients & families Remember, ALL photos and videos used for Hosparus Health marketing & communications purposes require a photo/ video release form. Follow marketing policy by not posting or promoting photos, only the marketing department can do this. This is for use in the promotion of ideas, products, services, really anything, including photos taken of a patient or family on private or public property. If the photo is posted or sent without a release, it could be a HIPAA violation. This form can be found on our Hub here.
S P R E A D I N G T H E W ORD
Corporate Staff Bonus Announcement for 2018
2018 has been another incredible year of growth. To say thank you for meeting our mission and for being part of the teams that allowed us to meet our financial and strategic goals, we are pleased to announce we will be paying bonuses to all full and part time non-management staff. Bonuses will be paid in the following amounts: • Full time staff (0.8 – 1.0 FTE) will receive a $650 bonus if hired prior to June 1, 2018 • Part time staff (0.4 – 0.7 FTE) will receive a $350 bonus if hired prior to June 1, 2018 • Full time staff (0.8 – 1.0 FTE) who were hired between June 1, 2018 and September 1 will receive a pro-rated bonus of $150 • Part time staff (0.4 – 0.7 FTE) who were hired between June 1, 2018 and September 1 will receive a pro-rated bonus of $75 • PRN staff, staff hired after September 1, 2018, and employees who receive incentive compensation are not eligible for the bonus. The bonus will be paid via direct deposit on November 26, 2018. To receive the bonus, the following requirements must be met by November 14th at 5 p.m.: • Mandatory education through the 3rd quarter must be complete • Immunization requirements (including flu shots) must be met and supported with any required documentation • Licenses must be renewed and current • Have a signed Handbook Acknowledgment and Arbitration Agreement on file • Anyone currently on a performance improvement plan is not eligible for the bonus While a bonus is not routine and cannot be anticipated, We are very pleased to be able to recognize your contribution over this past year. Thank you for the work you do and congratulations on this bonus!
Open Enrollment 2018: 11/1 - 11/14
Great news – the plans aren’t changing, and our premium rates remain exactly the same. Employees only need to participate in open enrollment if 1. They want to change plans 2. They need to make changes to their dependents 3. They want to participate in an HSA or an FSA (those must be re-elected each year). More information will be available soon. Questions? Use Tiger Connect to contact HR. Simply Select Groups at the bottom > Broadcast Lists > Human Resources, and you’re ready to send.
Employee Picnic Photos Available
Thank you to everyone that attended our employee picnic at the Louisville Zoo! The weather granted us a beautiful day, and it was great to walk around to see the animals and Halloween decorations! You can view the photos and download them for free here.
Did You Know?
Hosparus Health has an Amazon Wishlist
We host ‘Wishlist Wednesday’ on our social media pages each month and feature our organization’s Amazon Wishlist, which is for the Grief Counseling Center, Kourageous Kids, and Inpatient Care Center. Items are requested on a quarterly basis for each department, and we encourage anyone to buy items from the list to support our patients and families. As an added bonus, shoppers can buy the items through Amazon Smile, and donate more from their purchase by having Hosparus Health organization chosen as their beneficiary of Smile donations. Want to learn more or have questions? Contact Stephanie Garvey, sgarvey@hosparus.org. You can also find our Wishlist by typing “Hosparus Health” on Amazon’s list search page.
View Our Wishlist
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CONNECT ING YOU TO EVEN TS
Calendar See more events & programs on our website, and show your interest and share our event pages on Facebook!
NOVEMBER
National Hospice and Palliative Care Month National Family Caregivers Month
THURS. 11/1, 5PM Central Kentucky Chamber Event Where: Swope Cafe Elizabethtown What: Hardin County Chamber of Commerce After Hours Event
FRI. 11/9, 8:45 AM
TUES. 11/13, 9 AM
Volunteer Training - Louisville Where: Hosparus Health Louisville, Community Room For more information contact Sky Yeasayer, syeasayer@hosparus.org.
Volunteer Training - Elizabethtown Thrift Shoppe Where: Hosparus Health Central Kentucky Office For more information contact Annette Jones, ajones@hosaprus.org.
FRI. 11/9, 9 AM
FRI. 11/2, 2PM
SAT. 11/10, 2PM CT
Volunteer Training - Green River Where: Hosparus Health Green River For more information contact Carrie Truitt, ctruitt@hosparus.org.
SUN. 11/4, 1:45PM
Barren River Holiday Remembrance Service Where: Foundry Christian Community Development Center
Elizabethtown Thrift Shoppe Holiday Bizarre Time: 9AM- 5PM
Veteran’s Day Dedication Where: Hosparus Health Southern Indiana Office What: Flag and sitting area dedication Green River Holiday Remembrance Service Where: Campbellsville Christian Church
SUN. 11/4, 2:30PM Central Kentucky Holiday Remembrance Service Where: 1st Presbyterian Church
WED. 11/7, 9 AM Volunteer Training - Campbellsville Thrift Shoppe Where: Hosparus Health Green River For more information contact Carrie Truitt, ctruitt@hosparus.org.
SUN. 11/11, 2:30PM Louisville Holiday Remembrance Service Where: St Matthews Baptist Church
MON. 11/12 Children’s Grief Awareness Day
MON. 11/12, 2PM Veteran’s Day Dedication Where: Hosparus Health Volunteer & Education Center (1000 Bldg) What: Flag and sitting area dedication
Upcoming...
November
11/21 - HSI Community Breakfast 11/21 - HSI Remembrance Service 11/27 - Giving Tuesday
12/11 - HCK Volunteer Training 12/13- Kourageous Kids Holiday Party 12/19 - HSI Community Breakfast
December
Holidays/Special Days: November 11 - Veteran’s Day November 22 - Thanksgiving December 25 - Christmas
12/1 - HCK Volunteer Training 12/1 - Candle Glow Gala & Lounge 12/9 - Children’s Memorial Day
SAT. 11/17, 9 AM
Candle Glow Gala SAT. 12/1
Where: Omni Hotel Time: Gala- 6 PM, Lounge- 8:30 PM What: Enjoy a wonderfully elegant evening of dining, live & silent auctions and dancing, featuring the band 12South from Nashville. Discounted Tickets: Gala- $125 per ticket; Lounge- $60 per ticket (limit 2 tickets per employee) For questions or to purchase employee tickets, contact Victoria, vcoleman@hosparus.org.
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WED. 11/14, 8:45 AM
Volunteer Training - Barren River Where: Hosparus Health Barren River For more information contact Jessica Briley, jbriley@hosparus.org.
FUN D I N G T H E M I S S ION
Development GIFTS
Thank You Fraternal Order of Eagles
We received the following gifts and donations to help our patients and families who need us most: • The Barren River Tasting Event in Bowling Green raised $5,600 • $2,000 from the Fraternal Order of Eagles (see photo at right) • $1,500 from the Porcini/Farmer Children’s Foundation for Kourageous Kids
Time to Shop our Elizabethtown Thrift Shoppe! Join us for the 14th Annual
CHRISTMAS BAZAAR
Saturday, November 17, 2018 9 AM - 5 PM photos from previous bazaar events.
The Fraternal Order of Eagles donated $2,000 in memory of Debbie David. We are always thankful for our donors who help us continue our mission!
Gala Hotel Rooms
Join us for the 14th Annual
Going to the Candle Glow Gala or Lounge? Want to stay at the new Omni Hotel? If you are attending the Gala you can book a room at the Omni for a discounted rate of $149! (First come, first serve reservation process, there are a limited Saturday, 17, 2018 number of November rooms available). 9 View AM - 5 PM the instructions here, and fill out an employee ticket form for tickets.
CHRISTMAS BAZAAR
photos from previous bazaar events.
• Shop before Thanksgiving • Enter for chance to win a Holiday Gift Basket
Dance the night away without worrying • Shop before Thanksgiving about driving home!
with each purchase starting November 1st.
• Shop our non-seasonal items too!
The Good Stuff Elizabethtown 611 West Poplar Street, Ste A-2 Elizabethtown, KY 42701 270-769-0569 M-F 9-5, SAT 10-5
Submitted by patients & families, this is the ‘why’ behind what we do. Facebook.com/ HosparusHealthThriftShoppeElizabethtown
• Enter for chance to win a Holiday Gift Basket with each purchase starting November 1st.
• Shop our non-seasonal items too! Elizabethtown of Letter from daughter 611 West Poplar Street, Ste A-2 Elizabethtown, KY 42701 former patient 270-769-0569 M-F 9-5, SAT 10-5 (Click to zoom) Facebook.com/ HosparusHealthThriftShoppeElizabethtown
“As someone who works at a health facility, I’d like to thank everyone at Hosparus Health for all they do for patients by provideding so many wonderful services. God Bless!” - Kris & Rick, Dancing with Our Southern Indiana Stars donors Shop or donate and know your dollars help local patients and families.
Shop or donate and know your dollars help local patients and families.
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HE L P I NG NAV I G AT E T HE G RI E V I NG P RO C E S S
Grief Counseling
Amy Sloboda’s Farewell This month, we said ‘see you soon’ to Amy Sloboda, Grief Counseling Center Director. The staff signed letters for her and treated her to a special dinner. Happy retirement Amy! The holiday season is upon us. This time of family gathering can be especially challenging for those grieving a loss due to death. The Grief Counseling Center invites bereaved adults and families to Hope for the Holidays. Each session is facilitated by one of our Grief Counselors who address aspects of the holiday season and offer practical suggestions for supporting one’s self and family during this special time of year. Join us for one session or all. Sessions are free to the community. Pre-registration is recommended. Location is the Louisville Grief Counseling Center. Programs occur every Wednesday at 1:00 PM and 6:00 PM. For Adults Topics will include: • November 7: Grief and the Holiday Season—Anticipation and Expectation • November 14: Grief and Gratitude— Thoughts on Thanksgiving • November 28: Considering Traditions and Rituals • December 5: Care of Self— Managing Holiday Stress • December 12: Care of Self— A Closer Look at Resilience • December 19: Care of Self— Creating Space for Grief • December 26: Hope for the New Year— Grief Resolutions • January 2: Grief and the New Year—Revisiting Anticipation and Expectation Afternoon Registration • Evening Registration For Children & Families Saturday, November 10, 12-3 p.m.: Giving Thanks Families will make place mats and other table decor while learning about the importance of ritual and making room for remembrance at times of family gathering. Light refreshments will be served. *Space is limited. Pre-registration is required. Deadline for registration is Tuesday, November 6. Register HERE. Saturday, December 15, 12-3 p.m.: Ornament Workshop Enjoy some hot chocolate and treats while learning about ritual and making room for remembrance at special times of the year. Each participant will create an ornament to take home. *Space is limited. Pre-registration is required. Deadline for registration is Tuesday, December 11. Register HERE.
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YOUR SPIRITUAL CONNECTION
Chaplain’s Corner Thanksgiving Through the Holy Days By: Lawrence Lucas, Chaplain
While the holiday season is a festive time of year for many people, it can be quite the opposite for anyone who has lost a loved one. For our patients and families who are coping with grief and loss, the holidays can be downright gloomy and depressing. For all of us at Hosparus Health, let this season of giving be a time of reflection and introspection. Let’s take a fresh look at how we are called to serve our patients and their families. Let’s all remember it is at their most sacred hour — during their pain and agony, their crucible of suffering, turmoil and doubt, loneliness and fear — that we are called to journey with them. For me, it is at these most vulnerable moments that I sense an awareness of the Divine. I believe that we all can find God or a sense of Holiness in the midst of pain. In fact, I believe that is what we are called to do: to bring healing, comfort and care during despair, and not just during these Holy Days, but every day, all year long. I feel fortunate that my family always provided wonderful examples of generosity and Divine awareness. I watched both my mother and my grandmother provide care and comfort as RNs, but I have to confess that I never knew the extent of their compassionate work prior to my chaplaincy.
Annual Memorial Services
Hosparus Health Remembrance Services provide opportunities to reflect, remember and honor loved ones who have died in the last year.
After my father retired, and as age and illness began to take a toll, I’d call to inquire as to his wellbeing. His response often would be, “Well, every day is a holiday, and every meal is a feast.” Though that may not have been his everyday experience under hospice care during the last months of his life, he always embodied the spirit of Thanksgiving. Through my work, I see many examples of gratitude and Divine awareness in my interactions with patients and families, even during their most painful, difficult times. I have learned that the Divine shows up in many ways, and one is through all of us who give ourselves selflessly as agents of Hosparus Health. This holiday season, may you be able to find the Divine, even through suffering. May you find a spirit of Thanksgiving. Happy Holy Days!
Thank you Chaplains & Spiritual Care Staff! October 21-27 is Spiritual/Pastoral Care week, and we want to thank our spiritual care team of chaplains for being great caregivers to our patients & families!
2018 Community Services are as follows: • Central Kentucky: November 4th, 2:30PM 1st Presbyterian Church, Elizabethtown • Green River: November 4th, 1:45PM Campbellsville Christian Church, Campbellsville • Barren River: November 10th Foundry Christian Community Development Center, Bowling Green • Louisville: November 11th, 2:30PM St. Matthews Baptist Church, Louisville • Southern Indiana: November 19th, 2 PM Kye’s, Jeffersonville • National Children’s Memorial Day: December 9th, 4PM First Unitarian Church, Louisville RSVP for the services on our website.
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AT T HE CORE OF OUR WORK
Volunteers Hosparus Health Ambassador Program
Green River Volunteer Appreciation Dinner
Our Ambassador Program is an extension of our outreach and volunteer staff program. It has officially launched throughout our entire footprint! Our ambassadors help us share information about the benefits of Hosparus Health and how we improve the quality of life for those in our communities that need us most.
Thank you to all who joined us at the Green River Volunteer Appreciation dinner at Longhunter’s Cafe! We have a great bunch in this community helping patients & families!
Know someone who would make a great ambassador? Contact your community Outreach Manager. Welcome to our newest Ambassador: Faye Howell Taylor County Retired Teachers Association & Early Childhood Development Advisory Board Taylor County, KY
Volunteer Referrals
Year to date in Louisville, we have trained 75 volunteers, with one more training session for 2018 on November 9th. Our last class of volunteers was one of the larger classes, with 11 new individuals! Many of our them come to Hosparus Health because of a personal experience they’ve had, or by the recommendation of another volunteer or staff member. Volunteers attend an 8-hour training session, and go through a background and references check, interview and immunizations, same as employees. To refer someone you know who would make a great volunteer, send them to our website. The volunteer tab has more information about requirements and the online volunteer application.
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Barren River Volunteer Appreciation Dinner
Also thank you to those who joined us at the Barren River Volunteer Appreciation dinner! The event was held at the awesome National Corvette Museum, and we treated our volunteers to a fun evening with a delicious meal.
H E R E TO H E L P
Employees Human Resources, Education and Employee Health News
Welcome New Staff!
The following employees have recently been added in leadership roles, give them a warm welcome when you see them!: Mary Pat Stickler, Vice President of Quality and Clinical Excellence - Mary Pat brings over 30 years of clinical leadership experience. She has spent the last 15 years at Kindred Healthcare where she served two years as CEO, and 13 years as Field Director of Quality/ Regulatory Compliance. Mary Pat will be working with the Quality and Patient Safety department to continually improve quality outcomes and patient safety, standardize care to best practice, and promote continuous survey readiness. Tricia Pancner, Vice President of Clinical Services - Tricia has been certified in Hospice and Palliative Care for 20 years. She brings over 18 years of multi-site leadership experience in hospice organizations. She has served as an Area Vice President of Operations in two large organizations, most recently at Kindred Hospice. Tricia will be working with Doug Hedges, Becca Simpson, Kim Thieneman, Amy Hill and Tracy Trumbo in the delivery of care and services to our patients and families.
Job Openings Checkout these hot jobs available at Hosparus Health! • Bereavement Program Coordinator, Corp- Louisville, KY • Billing Supervisor, Corp - Louisville, KY • Certified Social Worker, HCK - Elizabethtown, KY • Registered Nurse, HICC & HBR- Louisville & Bowling Green View all available positions here.
Employee Discounts
There are many benefits to working at Hosparus Health, take a look at a few:
List of JCC 2018 shows
All of these discounts and their details can be found on the Hub.
Land’s End and Green River Scrubs Gear
Refresh your Hosparus Health wardrobe and gear at the Land’s End site or Green River Scrubs.
Hosparus Health Lands’ End
(links directly to Hosparus Health shopping site)
Hosparus Health Green River Scrubs
1. Click on Group Sign In. 3. Your Group Sign In code is: Hosparus 4. At the bottom click “Click here to see the items for “Hosparus”. *Green River Scrubs items can be purchased using payroll deduction.
Talent Knows Talent
Hosparus Health Referral Program Don’t forget about our employee referral program! Current employees who refer full-time new hires may be eligible for a bonus. Make sure the referred employee lists your name on their application for employment. Last year we paid out $28,000 in referral bonuses, and for 2018 we are already up to $26,000!
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HERE TO HEL P
Employees Human Resources, Education and Employee Health News
Tough Questions Q: Why can’t we have paid holidays instead of using our TOPS time? A: Occasionally individuals think TOPS equals only vacation hours but TOPS is “time off with pay,” and represents 3
categories of time off with pay (vacation, holiday, and sick). When we set the accrual of TOPS time, we take into account that our employees will have seven paid holidays from that accrual. If we were to pay the holidays using a designated holiday bucket, we would deduct those seven days from the current TOPS accrual. As some of our staff work on the holidays, this seems the best way to allow most individuals to have a paid holiday while acknowledging that some staff must work. We’ve also had some ask for designated sick days, but the more we segregate the buckets of paid time off, the less flexible it can be to meet an individual employee’s needs. We prefer to keep the bucket of hours less defined, so that you can maximize the flexibility of your time off for your needs.
Q: When are we going to fix the Hub? As a go-to resource for staff in the field, it is not user friendly. You cannot search for
what you need without an abundance of information displaying. A: We agree! The Hub could use an overhaul. We don’t think that we have the internal resources to undertake that type of project, so we’re exploring whether we could find a consultant to help re-organize and update the Hub, making it more user friendly. There are multiple owners (i.e. departments) of the information on the Hub, and multiple individuals add information on an ongoing basis, making it difficult for any single entity to maintain. If we find a consultant to assist in updating and re-organizing the Hub, they would need to work with all departments, which means this can’t be done without the investment from a lot of internal resources. As you may recognize, there is not an easy fix to this need. As we move to Ceridian for our Payroll & HR needs, we can make that portal a “onestop-shop” for all kinds of HR and employment information that you would want to find, also available on a mobile device. This project is a big one, so you may not see immediate movement on it but we are working behind the scenes to begin to address your concerns.
Q: Why should day shift RN have to cover for night shift RN when night shift RN never have to cover for day shift? A: Coverage of our patient care needs is always a priority and can be challenging when trying to cover
for TOPS and other types of staff vacancies. Staffing models may vary by communities. Generally, there are more staff assigned to day shift positions which makes it more likely that a day person may be used to cover a need on night shift, versus the opposite. Often it is more difficult to fill night shift positions and as a result many staffing models do not pull the night nurses to cover days. We encourage staff to discuss ideas to improve staffing models with their managers.
Have you rated us and left a review on Glassdoor yet? If not, please do so we can attract talent, like you! Click the button below!
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Exiting Employees: Karen Dries, Team Nurse- HLSW Steve Kepley, Registered Nurse- HICC Laurie Conder, PRN Customer Support Nurse- CORP Amy Sloboda, Grief Counseling Services Director- CORP Marie Ellis, Chaplain- HLSW Whitney Foote, CNA- HLSE Erma Jean Clark, Billing Representative- CORP Kimberly Brooke Thompson, Team Nurse- HCK
Welcome New Employees
In our recent orientation classes we welcomed the following new employees to our organization!
WELCOME TO:
Angela Lane, Palliative Team Nurse Baeda Grimsley, Nurse Practitioner- HGR Brianna Harper, CNA- HLC Donna Reaves-Riggs, Billing Representative- HL Erma Clark, Billing Representative- HL Karen Eller, Chaplain- Palliative Care Michael Hermanson, RAC- HLC Nasecah McTier, CNA- HLSW Richard Neuner, Visit Nurse- HLC Steffene Harris, CNA- HICC William Sofield, Chaplain – Level II- HBR Angela Cerullo, PRN RN- HSI Ashlie Brooks, CNA- HBR Cherquis Moore, CNA- HCL Cynthia “Diane” Eckert, Customer Support Clinical Mgr - HL Danita Herdt, Team Nurse- HCL Gerri Clubb, Team Nurse- Palliative Jessica Konkler, Team Nurse- HSI Jo Carol Stephens, Community Director- HLSE Karen Eller, Chaplain- Palliative Leslie Hermanson, PRN RN- HLSE Leslie Hatfield, CNA- HLSW Mary Pat Stickler, VP Quality & Clinical Excellence- HL Tricia Pancner, VP Clinical Services- HL Paul Van Gilder, Team Nurse- HCK Rita Brewer, Team Nurse - HBR
Susan Ritter, PRN RN- HBR Tiffany Tudor, Team Nurse- HLSE Tonya Easterday, RAC- HCL Yuki Moeck, Clinical Supervisor- HCL
OTT
The Over The Top program is designed to show appreciation to a fellow co-worker who has provided excellent customer service and/or support to their peers. Staff can fill out an Over The Top card on any staff member that helped them in some way. Ask your manager where the cards are at your location. Completed cards should be put in the designated box. A copy of the card is then sent to the nominated individual and to their supervisor. HCK Andrea Ross Ashley Jury Cyndi Edlin Shelley Thompson HGR Debbie Gilpin Dustin Ford Kristy Bennett
Stacy Matney Tammy Tedrow
HL-NE Karen Thompson
HL-Central Claude Royston Emily Voyles Heather Cronin, 3 Holly Barnett Pam Hostleter
HICC Andrea Pfalzgraf Joyce Dryden Rita Rutledge Stephanie Williams
HL-Corporate Catitlin Gonya (2) Connie (CSS) Helen Pearson Jennifer Fee Melissa Ellingsworth
HSI Ashley Weisheit Betty Sprigler Hollie Merriwether Ketlin Schneider GOLD LEAF Jeff Meyer
Shining Star
Our Shining Star program was created so staff could receive the recognition they deserve from families. Patients and families give a donation to Hosparus Health in honor of a caregiver to say thank you.
RNs Chaplains
Kelly BarrySmith Christensen Kirstie Jordan Kim Tribolet Kristi PhilipHobbs Duncan Jennifer Meeker Rafael Macaranas Joan Payne Suzetta McKim
Social Workers Karen Downey
CNAs
Angela Payne, 2 Darlene Baily Nicolette Greene Pam Bell Rhonda Ramey, 2 Robyn Mathias
Nurses
Alicia Stinson Alyssa Wilkins Amanda Logsdon Amber Dewitt Ashley Jury Ida Stephens
Jennifer Keating Melanie Wheeler Michele McCoy Shannon Thompson Stephanie Alvey
Social Workers Jessica Ruess Karen Downey Kathy Nuckols Melissa Stevens Michelle Sanders
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HERE TO HEL P
Employees Human Resources, Education and Employee Health News
ardous Materials
Safety First
Hosparus Health: A “Just Culture”
Hazardous Materials
What are hazardous materials hazardous materials are substances that, (HAZMAT)? , or biological properties, pose a potential Substances that, because of their ronment. chemical, physical, or biological properties, pose a potential risk to health, property, or the environment. dous materials release? should respond if I - TheHow emergency alertI system suspect a HAZMAT event?: - Announcements on local media 1. Report the incident immediately by calling 9-1-1 - Visit/phone callavoid from local authorities 2. Try to contact with the hazardous Whatmaterial. types of risks do - HICC 3. notification from hospital If you are caught outside: Stay upstream, uphill, and hazardous materials emergency management upwind of the hazard. Try to get at least one-half present?mile from the contaminated area. Stay away from- accident victims ve been notified? Carcinogens until hazardous material has been identified. by the notifying sources above (i.e. - Flammables 4. If you are in a motor vehicle: Stop and seek shelter in a Irritants permanent building. If you must remain in- your car, keep it is safe and feasibleand to dovents so windows closed and turn off air conditioner and - Corrosives heater. - Explosives 5. Notify employees/patients/visitors in the immediate area by - Oxidizers any means possible (text, overhead page, etc.) t a hazardous materials event? 6. Follow any instructions provided by 9-1-1 operator to - Acute Toxicity y by callingevacuate, 9-1-1 shelter in place, decontaminate, etc.
zardous material.
For more information, visit the Hub: Where can I find more
e: Stay upstream, uphill, and upwind of information? Hazardous Materials Incident Emergency Response Plan least one-half mile from the For more information about away from accident victims until this topic, and many other been identified. safety topics, visit the hicle: Stop and seek shelter in a Hosparus Health Hub. Links to ou must remain in your car, keep plans relevant to this topic ed and turn off air conditioner and heater. are listed below for your ors in the immediate area by any means convenience. Pat Wetherington recently retired and sent a note to etc.) Hazardous Materials Hosparus Health staff (click on the-photo to zoom): d by 9-1-1 operator to evacuate, shelter Incident Emergency Response Plan
Note from Pat Wetherington
en safe and feasible to do so.
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- Shelter in Place Emergency Response Plan
The just culture framework requires accountability but is not punitive. While employees are still held accountable for behavioral choices, we also recognize that employees are humans, and to err is human. Further, we understand that employees work within the structure of organizational policies, procedures, and process, which can at times fall short. Our goal is to provide an open and safe environment where employees feel comfortable reporting their own and others’ mistakes or near misses without the fear or stigma of punitive discipline. This will allow us to continually adjust and learn from mistakes and near misses to the benefit of the organization, our employees, and ultimately the patients and families that we serve. To ensure a just culture, we are committed to providing proper training and resources so employees can perform duties safely and correctly. We will also foster a trusting environment where employees feel comfortable reporting concerns. Finally, we will only hold employees accountable for behavioral choices that were within their control. In return, we expect employees to agree to make good decisions and follow established policies and procedures. We also ask that employees report when they have concerns about a policy or suggestions for improvement. We want to know when mistakes and near misses occur, even if there is no adverse outcome. Each mistake is an opportunity to learn and improve our processes. Finally, we ask employees to refrain from engaging in reckless behavior. Reckless behavior will result in discipline up to and including termination of employment.
Cyber Security: Scam Alert Cyber-criminals are hacking into employees’ payroll accounts and rerouting their direct deposits. The scam starts with an email asking a worker to share the login credentials to their employee account. Law enforcement officials say to be overly cautious regarding any emails asking about your payroll, as the fake message reportedly looks very convincing. **Please forward emails that ask for your login credentials to the IT Department ithelp@hosparus.org to make sure they’re legitimate.**
Robyn Mathias CHPNA ABOUT here’s a reason Robyn Mathias has been with Hosparus Health for 28 years - she says it’s a calling. “Why I’m
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here is a good question, I believe this is where God planned me to be. I never would have thought that this would be my specialty but now I can’t imagine doing anything else in my life. It’s truly a blessing being able to walk through this part of life with people. It is the most awesome, rewarding feeling to get so many smiles and special ‘thank yous’ each and every day from the patients and families I visit.” Currently, Robyn works on the HL-Southwest team, primarily focusing on Bullitt County. A typical day in her world involves making calls, gathering supplies, and helping patients with tasks such as bathing (assist with all ADLs), changing bed linens, providing wound care if needed, etc. She also spends a lot of time with families, educating them on end-of-life and bed-bound care. Robyn stays in contact with her team nurse all “Robyn’s care, heart, humor, and day long and believes this is a very essential task that keeps things running smoothly. humanity connects with patients She is with families in the event of a death of their loved one. She laughs and cries with at the most vulnerable points her patients and their families; offering hugs, a listening ear, or even smile when needed. in their lives; touching them in ways that no one else can.” Patients, families, and her co-workers think the world of Robyn. Her supervisor, - co-worker Sara Williams, says “When I think of Robyn, the words that come to mind are: kind, thoughtful, compassionate, empathetic, willing to go the extra mile, puts others above herself and committed. Robyn truly believes in her job and completes each day to her fullest. She is always willing to work extra to help others, regularly precepts new CNAs and is devoted to a better documentation system.” In her spare time, Robyn’s biggest passion is riding her motorcycle. As she says, “it’s my relaxing place”. She also has 3 nieces and 10 great-nieces and nephews that are everything to her. She even has the honor of being one of her nieces Godmother.
FUN FACTS
Favorite ice cream flavor I just love all ice cream! Pretty sure I would give up a meal for it. Favorite musician I love all kinds of music but I would say Bon Jovi is definitely at the top. If you could learn to do anything, what would it be? I guess it would be how to get rich :) Where’s your favorite place in the world? Riding my motorcycle out on the open road. Favorite show you are currently watching? Big Bang Theory & Mom Robyn will be receiving the Dr. Joe Rotella Compassion Award at Hosparus Health’s Candle Glow Gala on December 1st, 2018. 8.
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KEEPING YOU CONNECT ED
Community Across Southern Indiana, Louisville, Central Kentucky, Green River and Barren River
Hosparus Health Minute
Last Month’s Segment
This month, Outreach Manager Jen Van Mersbergen, and Grief Counselor Katie Hosier appeared on the Hosparus Health Minute at Big Dawg radio in Campbellsville. The segment is on every 3rd Monday of the month. This month’s segment covered volunteering and grief counseling services. Listen Here!
Last month the Hosparus Health Minute featured RNs Dustin Ford and Debbie Gilpin, who spoke about the support our nurses provide to patients and families 24/7, wherever they call home. Listen Here!
Media Spotlight In case you missed it!
Voice-Tribune: Nonprofit News: Hosparus Health launches a Project
TOPS Louisville: Gala Guide: Hosparus Candle Glow Gala at The Omni
K-105 Radio: Hosparus Health needs volunteers for patient support
Medical News: Aging + Innovation in Kentucky
WBKO-TV: Hosparus Barren River talks Haunted Holiday Bash
Home Health Care: Movers & Shakers: HCAOA Appoints ComforCare CEO to board, Wellforce CEO to retire
Voice-Tribune: Business Briefs: Hosparus Health president and CEO named board chairman
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KE E P I N G Y O U C O N NECT ED
Community Across Southern Indiana, Louisville, Central Kentucky, Green River and Barren River
Ham Days!
Hosparus Health was proud to sponsor the breakfast tent at the Marion County Ham Days this year in the Green River Community! We had a great time making sure people’s stomachs were happy and full to enjoy the festival.
Spencer County Chamber Golf Scramble Hosparus Health was a beverage sponsor at this year’s golf scramble. Kenya Whitfield (Outreach Manager), Kim Thienaman (Community Director), and Dana Fowler (HLSE Nurse), represented us on the Tanglewood green for the day.
Patient Visits the Smoky Mountains Again Patient Georgia Blair, with husband Eugene and her son, was able to visit the Smoky Mountains for one last trip. The family told the nurse that without our staff the trip wouldn’t have been possible. We are so glad we can make special moments like this happen!
We Honor Veterans: Ft. Knox Jamie Disselkamp (Outreach Manager), Annette Jones (Volunteer Manager), and Gerry Hope (volunteer) spoke to over 700 people attending the Fort Knox Retiree Appreciation Day spreading information on our services and the We Honor Veterans program.
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Y O U’ RE T H E E X P E R T
Blog A Valued-based Provider in a Payer World
By: Gwen Cooper, MPA, CFRE, Sr. Vice President/Chief External Affairs Officer Published in Medical News, September 2018 The recent American’s Health Insurance Plans (AHIP) conference was full of insights and opinions. In our everchanging healthcare system, providers must understand the mindset of payers to stay ahead of the “new” value-based care curve. The theme: “New Perspectives in What’s Next in Health Care” looked promising so off I went to San Diego. The conference didn’t disappoint, with speakers ranging from the new CEO of the Amazon-JP Morgan-Berkshire Hathaway venture Atul Gawande, to President George W. Bush and numerous short but impactful sessions. I came away with the validation that hospice providers have had it right from the beginning. We are “value-based, person-centered care” personified. Enacted in 1983, the Medicare hospice benefit was the first capitated (value-based) payment model embraced by Medicare, paying providers a single rate to provide complete, integrated, multi-disciplinary care for patients until the end of their lives. For 40 years, Hosparus Health has been one of the largest not-for-profit hospice organizations in the nation, caring for over 1,200 patients-per-day in 37 counties in Kentucky and Indiana. We serve as a crucial safety net for the sickest, most vulnerable patients in the communities we serve. As a mission-driven healthcare provider, we are continually committed to improving access to the highest-quality advanced illness and end-of-life care.
When I attended session after session listening to payers talk about how they are working to “build a system designed to meet patients’ needs,” I sat there thinking: “helllooo, look at us, this is what we do, it’s already created, just tap into the proven method of patient care and imagine how many lives we could improve and how much money we can save the system.” It’s really a no brainer. Right under the nose of literally every payer in the country, are nonprofit hospice and palliative care providers whose mission has always been to wrap our “valuebased” services and complete interdisciplinary teams around
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patients and families to provide the most compassionate person-centered care until their very last breath. And now, we continue to wrap our services around patients and families but upstream from hospice care. Many hospice providers have begun to roll-out their own innovative models of advanced illness care upstream from the hospice and palliative care programs as part of their service menu and in partnership with local hospital systems and payers that see the value in providing person-centered care to the most seriously ill. Advanced illness care/palliative care is shown to reduce hospital readmission rates and frequent ER visits for disease symptom management. While hospice is not a substitute for advanced illness care, these programs can feed into a quality hospice program that provides compassionate care at the end of life. By providing the same model of care to patients with an advanced illness while they continue treatment, we are better able to manage their pain and progression of their illness much earlier. Discussing hospice care is often met with “I am not ready to give up.” While we know that providing hospice care is not about giving up but about compassionate pain and symptom management, respite care, grief counseling, spiritual care and so much more, we also know that introducing the same care approach much earlier in one’s chronic illness journey will have lasting, quality outcomes for both the patient and their family, not to mention also lowering healthcare costs. It was nice to see that the payer industry is beginning to embrace our model of person-centered care. A broader understanding of the benefits of interdisciplinary medicine as early as possible to help manage a chronic illness is the healthcare game changer that we’ve been practicing for 40 years. I am hopeful that organizations like ours will have a seat at the table with payers nationwide ready to engage hospice providers in the design of this new payment model.