Heartbeat October | 2018
Hosparus Health Staff at Senior Day at the Kentucky State Fair
The weather is finally starting to show us a glimmer of fall, which means we’re getting busier than ever at Hosparus Health. With pre-holiday and end-of-year planning happening on top of future planning for 2019 and beyond, we continue to embrace growth and change with positivity. As you know, we are upgrading and phasing in systems to provide efficiencies for our organization, such as a new payroll system, a new confidential text application,and even a new EMR (scheduled for mid-2019). Changes like this allows us to continue to be Best in Class locally as well as nationally.
From the CEO...
During all these preparations and changes, we can’t take our eyes of the most important goal of all — delivering the very best care to our patients and families. I can’t thank you often enough for your unwavering dedication to our mission and compassion for every person we serve. As you know, it’s not just staff who demonstrate their commitment to quality care. As we wrap up our annual appreciation events, I’d like to say a personal thank you to
PROJECT ECHO
What is it? How are we making a difference? PAGE 3
EVENT CALENDAR Your source for upcoming events and awareness dates. PAGE 4
all our volunteers for their generous service. While these events are wonderful celebrations, they do not begin to show our volunteers how much they mean to us. We could not do what we do without them. As you’ll see in this issue, a few of our staff and supporters have also received well-deserved recognition from organizations within our broader community. We know our team is extraordinary, but it’s especially nice when others acknowledge our impact, too. I encourage each of you make a point to say thanks to the volunteers you meet and work with throughout the year. And when you run into folks who’ve won special awards, say congratulations. I look forward to seeing many of you during our upcoming meetings and employee events. Phil Marshall
PROMOTIONS & RETIREMENTS
BLOG
Welcoming new roles and wishing our best to long time staff members
By: Sky Yeasayer, Volunteer
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“40 for 40 with Pat Webb” Coordinator - a must read! PAGE 15
SPREADING T HE WORD
CorporateHeartbeat KAHPC Awards
Kentucky Association of Hospice and Palliative Care (KAHPC) is a nonprofit state organization that annually honors staff, leaders, and community supporters who exemplify providing quality end-of-life care to members of our communities. This year, Hosparus Health had 3 of our employees/board members honored: • Vicki Runnion- Hospice Innovator Award: For an individual or group who has demonstrated excellence in the use of skills, caring and devotion to patients and colleagues. • Cathy Zion- Distinguished Leader Award: For a person demonstrating sensitivity and commitment to the hospice mission and to the promotion of end-of-life care. • Melainie Plumb- The Above & Beyond Award: For a person demonstrating exemplary actions of heroism or courage beyond the call of duty within their hospice role.
Congratulations!
Tough Questions Q: How is it that a volunteer manager for Central Louisville community can be hired without the job being posted, nor anyone
begin interviewed specifically for that position? There was a job posting (req #1938) for a Volunteer Manager on 5/1/18, which was posted before the Central position was vacated. Is it common practice for Hosparus Health to fill positions without properly posting them for all candidates to apply? A: Yes, our practice is to post all open positions to allow current employees to express interest in them. A requisition was posted for the Central Louisville Volunteer Manager (#2046) but no internal candidates expressed interest. We had several qualified candidates from the posting for the Southeast Volunteer Manager position, so we extended an offer to one of those candidates. One reason we send the weekly emails of recently posted positions is to notify our staff of openings, so that they can apply themselves or they can refer others. Q: Why can’t we go back to getting paid on Friday instead of Mondays? A: Our current pay periods of Wednesday – Tuesday mean that we are processing payroll on Wednesday and Thursday, so it’s not possible to receive a paycheck on Friday with that timeline. As part of our move to Ceridian for payroll, we have contemplated changing our pay periods. There are several factors to consider, and we are weighing our options to determine the best overall decision. If we change our pay periods in the future, we’ll make the announcement with plenty of advance notice.
FYI... Funding Request Review Committee
We have initiated a new process to more effectively approve and fund the projects you all care so deeply about. Now, when you have a moment of inspiration, your ideas will get full consideration by a committee dedicatedto making your ideas a reality. A detailed description of the new procedure and form to request funds can be found on the Hub: Funding Request Review Committee Application More information on the committee
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MUST READ
Photo & Video Releases - Required for use of any photos of patients & families Remember, ALL photos and videos used for Hosparus Health marketing & communications purposes require a photo/video release form. This is for use in the promotion of ideas, products, services, eally anything, including photos taken of a patient or family on private or public property. If the photo is posted or sent without a release, this could be a HIPAA violation. This form can be found on our Hub here.
S P R E A D I N G T H E W ORD
CorporateHeartbeat Hosparus Health Participates in Project ECHO Project ECHO is a lifelong learning and guided practice model that revolutionizes medical education and exponentially increases workforce capacity to provide best-practice specialty care and reduce health disparities. The heart of the ECHO model™ is its hub-and-spoke knowledge-sharing networks, led by expert teams who use multi-point videoconferencing to conduct virtual clinics with community providers. In this way, primary care doctors, nurses, and other clinicians learn to provide excellent specialty care to patients in their own communities.
CHF Program Update! Hosparus Health’s Heart ConnectionSM program provides hospice care to individuals with advanced cardiac disease SM Heart Connection by customizing a plan Cardiac Care Program of care to fit the needs and goals of each patient. Care is provided wherever a patient calls home and in consultation with the patient’s Cardiologist. Hosparus Health has enrolled 200 cardiac patients since May 20th, 2018. Currently there are 21 living Heart Connection patients. This program is helping to improve the length of time we care for our cardiac patients!
Hosparus Health’s Palliative Project ECHO is ‘Palliative Care Connect: Addressing Medically Complex Patients and Transitions of Care.’ It is the first ever in Kentucky. Our team will host 12 sessions for healthcare providers to learn to improve end of life care. For questions, contact Bert Lindvall, blindvall@hosparus.org.
Mark Your Calendar:
Louisville Zoo Employee Picnic
Date: Saturday, October 20th Time: 2 - 4 PM EST Location: Louisville Zoo - 1100 Trevilian Way, Louisville Details: Access to the Zoo, unlimited train & carousel rides, parking, and private access to the Oasis Tent between 2 PM - 4 PM. RSVP here.* *For those in communities outside Louisville that can’t make it, picnics in your communities will be arranged as well.
Summer Caring Connections Now Available! Caring Connections is our bi annual publicafion sent to donors and Hosparus Health facilities throughout our service area. The summer edition of our Caring Connection magazine and annual report is now available. Read stories about our patients and families, round ups from past events, and news updates: Caring Connections Summer 2018
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CONNECT ING YOU TO EVEN TS
Heartbeat
Calendar
See more events & programs on our website, and show your interest and share our event pages on Facebook!
SAT. 9/29
Southern Indiana Yard Sale Where: 502 Hausfeldt Lane, New Albany Time: 8AM - 2PM
OCTOBER
Breast Cancer Awareness Month
10/2-10/3
Midland Trail Golf Classic
SAT. 10/6
Mattingly Golf TournamentTUES.
10/9, 9AM Volunteer Training - Elizabethtown Thrift Shoppe Where: Central Kentucky office. Questions? Contact Annette Jones at ajones@hosparus.org.
TUES. 10/9, 7 PM Barren River Volunteer Appreciation Dinner
WED. 10/19, 9 AM
Southern Indiana Community Breakfast Where: Southern Indiana office. Pre-registration is requested. Questions? Contact Vonya Gresham, volunteer manager, at vgresham@ hosparus.org or 812-542-2809. Pastoral Week Respiratory Care Week
NOVEMBER
Memorial Services
THURS. 11/1, 5PM
Hosparus Health Remembrance Services provide opportunities to reflect, remember and honor loved ones who have died.
National Hospice and Palliative Care Month National Family Caregivers Month Central Kentucky Chamber Event Where: Swope Cafe Elizabethtown What: Hardin County Chamber of Commerce After Hours Event
SUN. 11/11
Volunteer Training - Louisville Where: Hosparus Health of Louisville. For questions contact the volunteer center: 502-719-4155.
SUN. 11/11
World Hospice and Palliative Care Day
Southern Indiana Community Breakfast Where: Southern Indiana office. Pre-registration is requested. Questions? Contact Vonya Gresham, volunteer manager, at vgresham@ hosparus.org or 812-542-2809.
10/21-10/27
THURS. 10/11, 8:45 AM
TUES. 10/13
WED. 11/21, 9AM
Dates Vary for Each Community
See page 6 for more information.
Veterans Day Children’s Grief Awareness Day
SAT. 11/17
Elizabethtown Thrift Shoppe Holiday Bizarre
Upcoming... November
December
11/27 - Giving Tuesday 11/9 - HL Volunteer Training
12/1 - HCK Volunteer Training
11/13- HCK Volunteer Training 11/21 - HSI Community Breakfast
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12/1 - Candle Glow Gala & Lounge 12/9 - Children’s Memorial Day 12/11 - HCK Volunteer Training 12/13- Kourageous Kids Holiday Party 12/19 - HSI Community Breakfast
Holidays/Special Days: October 31 - Halloween November 22 - Thanksgiving December 25 - Christmas
FUN D I N G T H E M I S S ION
DevelopmentHeartbeat GIFTS
We received the following gifts and donations to help our patients and families who need us most: • $14,823.28 for Southern Indiana from the estate of Glenda Jacobi. • Dancing With our Southern Indiana Stars raised over $315,000 • Two more Autumn Leaf Legacy Society members were added this week bringing our total to 15 for 2018. • Report from the Volunteer Leader who leads our Hat Project activity - Since 2002 they had made: 17,239 turbans and beanies; 419 quilts; 476 hand knitted/crochet hats; 182 polar fleece hats; and 738 cotton scarves.
Barren River Evening of Tasting Event
This year’s Barren River Community Tasting event was a great evening! Held at the historic 1870s home of Carrie Burnam Taylor in Bowling Green, the event raised $6,300!
The Good Stuff
Submitted by patients & families, this is the ‘why’ behind what we do.
This year’s Dancing with Our Southern Indiana Stars event raised over $315,000! The winning dancer was Dustin Korb, Marine Corps Sergeant Veteran and Logistics/Shipping Clerk at Beach, Mold & Tool, Inc. who raised $90,000! Thank you to the staff and volunteers who helped make the event a success! Event Photos
Letter from child after career day speech (Click to zoom)
‘We are experiencing what could be the final days, perhaps hours of a man who has fought cancer for 13 years. His choice is to come home and be with his family in the end. Hosparus employees have talked with us and educated us and prepared us for what will happen. This is an organization that deserves attention and recognition for what they do. I am truly thankful as is the rest of our family.’ - Family of former patient
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HE L P I NG NAV I G AT E T HE G RI E V I NG P RO C E S S
Grief CounselingHeartbeat Annual Memorial Services Hosparus Health Remembrance Services provide opportunities to reflect, remember and honor loved ones who have died in the last year. 2018 Community Services are as follows: • Central Kentucky: November 4th, 2:30PM 1st Presbyterian Church, Elizabethtown • Green River: November 4th, 1:45PM Campbellsville Christian Church, Campbellsville • Barren River: November 10th Foundry Christian Community Development Center, Bowling Green • Louisville: November 11th, 2:30PM St. Matthews Baptist Church, Louisville • Southern Indiana: November 19th Kye’s, Jeffersonville • National Children’s Memorial Day: December 9th, 4PM First Unitarian Church, Louisville RSVP for the services on our website.
Evergreen is a weekend retreat for bereaved families with children (ages 6-18) and includes extended family members. This unique weekend provides an opportunity for families to come together, support each other, learn how to take care of their grief and have fun – all at the same time! We come as individuals, couples, staff, volunteers, teams, youth, families and in three short days we became a community. The experience of our 2018 Camp Evergreen is captured eloquently in these quotes… The greatness of a community is most accurately measured by the compassionate actions of its members. – Coretta Scott King There is immense power when a group of people with similar interests gets together to work toward the same goals. ― Idowu Koyenikan One of the most important things you can do on this earth is to let people know they are not alone. ― Shannon L. Alder
Support Groups - NEW!
There is no power for change greater than a community discovering what it cares about. – Margaret J. Wheatley
These groups and programs have been recently introduced to our Grief Counseling Center. Questions? Visit our website, or call the center, 502-456-5451. If you know anyone who would benefit from Grief Counseling Services, please share!
One of the marvelous things about community is that it enables us to welcome and help people in a way we couldn’t as individuals. – Jean Vanier
• Grieving Adults 1st and 3rd Wednesdays of each month, 1:00-2:30pm Southwest Regional Library Community Room, Louisville, KY • Living Through Grief: Grieving Death from Overdose Wednesdays: October 3, 10, 17, 24, 31, November 7 10:00 - 11:30 a.m. SOS for Addictions, 10300 Linn Station Rd., Louisville, KY • PRISM: LGBT Support Group 6:00 – 7:30 p.m. 2nd and 4th Monday of each month Grief Counseling Center - Louisville
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In these quotes I am reminded of the community of camp, a community that was created in a weekend. Candice Evans, LCSW 2018 Camp Evergreen Director
View 2018 Camp Photos
Camp counselors observe the tree full of children’s responses
YOUR SPIRITUAL CONNECTION
Chaplain’s Corner Acknowledging the Pain By: Dina Carroll, M. Div. Chaplain
People are dying all around us every day - some slowly, some very quickly. Often, families get along but some don’t. People often ask me what they should say to someone in the daily hurts that confront us, and especially when tragedy strikes. When someone we care about is hurting, we want to alleviate that pain, take away that suffering, to say something that will make it all better. But, over the years of this work, I have found that words rarely make it all better. In fact, sometimes our words can bring more harm than good when someone is hurting. I think we all have experienced that--those who tell us “everything happens for a reason;” or “well, at least you have two more children;” or they begin to tell us about their hurtful experience rather than listen to our own. The truth is that often we want to say the right thing, the best thing, not only out of love for that person, but because it makes us feel better. Rather than trying to cheer people up when they are hurting, though, the best support comes in simply acknowledging that things really are bad. It is more helpful to join with someone in their pain rather than attempting to get them “to look on the bright side.” This only discounts what someone is feeling. I recall the sister of a patient many years ago who joined in her sister’s pain very well. The patient was in her early 50’s, with late teenaged children still at home. She was so sad and angry that she was dying.
with her crying. She just needs to do this, and it doesn’t bother me. Sometimes I cry, too, but mostly I’m just with her while she cries.” Ah, what a wise and beautiful and helpful response!
That is the place where healing comes—when people can sit with us in our pain without trying to take it away. Parker Palmer, an author and teacher, says, “the human soul doesn’t want to be advised or fixed… it simply wants to be witnessed exactly as it is.” This woman was able to witness her sister’s pain without trying to take it away. Simply seeing her sister for who she was in that moment and accepting her, allowed our patient to feel that sadness, to let it flow through her, so she then had the energy to tend to some of her tasks. Before we can offer that kind of gracious space to allow others to express feelings, we must first acknowledge and see our own pain. It is only in getting acquainted and more comfortable with our sorrows that we can join another in their sorrow. Walking with someone is the most healing thing we can offer. I am reminded of something I was told when I first began to work here: “In hospice care we don’t abide by the adage to ‘don’t just stand there, do something. We say, ‘don’t just do something, stand there.’” Standing with another human in pain is a beautiful gift.
With the full weight of what this meant for her children, the tears began to flow. And they flowed for about 3 solid days. Her sister (who was visiting from out of state) simply witnessed and acknowledged the pain of her sister, our patient. She told me, “I make breakfast with her crying. We go to Target with her crying. We sit and talk with her crying. We watch TV with her crying. Sometimes we sit and hold hands
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AT T HE CORE OF OUR WORK
VolunteerHeartbeat Hosparus Health Ambassador Program Our new Ambassador Program is an extension of our outreach and volunteer staff program. It has officially launched throughout our entire footprint! Our ambassadors help us share information about the benefits of Hosparus Health and how we improve the quality of life for those in our communities that need us most. Know someone who would make a great ambassador? Contact your community Outreach Manager. Checkout our Ambassador Program Brochure to learn more:
Welcome to our newest Ambassadors:
Cindy Williams Taylor Country Public Library & Mount Washington Church, Marion County, KY
Linda Martel Greensburg Rotary & Holy Redeemer Catholic Church, Greensburg, KY
Louisville Volunteer Appreciation Dinner Thank you to all the volunteers who joined us at the Louisville Volunteer Appreciation dinner! George Webb, Pat Webb’s husband and long time Hosparus Health volunteer, was honored with the Pat Webb Spirit of Hosparus award! We also enjoyed a blast from the past with music from 1978 in honor of our 40th anniversary.
View the photos
CEO Phil Marshall, Pat & George Webb, and Joe Rotella awarding George with the Pat Webb Spirit of Hosparus award.
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James Watson United Bank & Capital Trust Co., Elizabethtown KY
Monroe Quilters Club Donates their Time & Talent The Barren River community Monroe Quilters Club donated 10 care blankets for our patients and families. The blankets were all patriotic blankets for our Veteran patients, and they estimated between 10 -12 hours were spent on each quilt! They are excited to continue making blankets for the HBR community in the future.
H E R E TO H E L P
EmployeeHeartbeat Human Resources, Education and Employee Health News
Safety First
Back Injury Prevention Back pain often results from the cumulative effects of: • Straining, repetitive tasks • Awkward posture • Lifting & Twisting • Weakening of back and stomach muscles Tips to Prevent Back Injuries: • Avoid twisting, turning, and bending of your back, especially when lifting • Maintain good posture at all times - standing, sitting, working, sleeping • Stretch to prevent/relieve muscle soreness/stiffness • Exercise regularly to promote flexibility and muscle strength • Avoid overexertion – ask for help if an object or patient is too heavy • Avoid repetitive tasks, which may cause muscle fatigue
Are You Ready to Shake it Out? Everyone, everywhere, should know how to protect themselves during earthquakes– at home, at work, at school, or even while traveling. Great ShakeOut Earthquake Drills are a once a year chance for everyone to practice “Drop, Cover, and Hold On” and learn other earthquake safety tips.
This year’s drill is on
October 18th at 10:18 a.m. With 318 million people living and working in the United States, a major earthquake could cause unprecedented devastation. What we do now, before a big earthquake, will determine how well we survive and recover. The 2018 ShakeOut drill will be the largest preparedness event in world history. For more information, visit http://www.ShakeOut.org/.
Employee Health Changes Laura Lake has taken the role as new Occupational Health Nurse for Hosparus Health. Moving forward, send her all correspondence regarding Employee Health matters: vaccinations, TB tests, record requests, etc. Nikki Campbell will continue to oversee Quality and Infection Control, so continue to contact her for those needs. IMPORTANT: • Employee health office has moved! The office remains in the Ephraim McDowell building, but is now located in the Human Resources department. Signs are posted to help direct everyone as they come in! • Employee Health Clinic hours have changed slightly-check the monthly calendar sent out via email. You may contact Laura in the office at 502-719-8943, or email llake@hosparus.org, or through the Employee Health Fax line that remains 502-719-4189.
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HERE TO HEL P
EmployeeHeartbeat
Human Resources, Education and Employee Health News
Congrats to these Promoted Employees
In case you missed it, the following employees have recently been promoted in leadership roles, way to go:
Thank you for your dedication! The following employees are retiring after serving many years at Hosparus Health; showing compassionate care to countless families. It’s not goodbye, it’s see you soon!: Amy Sloboda - Director of Grief Counseling, 15 years at Hosparus Health.
Tracy Tanner has been promoted to Regional Manager, Community Outreach. She will partner with our Outreach Managers to support and strengthen existing referral relationships, and develop new ones. Pat Wetherington - Customer Support Nurse, 21 years at Hosparus Health Tracy Trumbo has been promoted to Managing Director of Clinical Support. Tracy was Community Director of HLSW, and her new role will involve clinical support functions including customer support, referral intake, admission scheduling, and clinical staff scheduling.
Job Openings Checkout these hot jobs available at Hosparus Health! • Social Work Liaison CORP- Louisville, KY • Community Director HLSW - Louisville, KY • Certified Social Worker HBR - Bowling Green, KY • Charge Nurse HICC - Louisville, KY
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View all of our available positions here.
Pat Webb- long time Hosparus Health volunteer and staff member. 40 years at Hosparus Health. (Pat has served in many roles, and was one of the original employees!)
Talent Knows Talent
Hosparus Health Referral Program Don’t forget about our employee referral program! We love to hire those referred from current staff, and there’s something in it for you! Last year we paid out $28,000 in referral bonuses, and for 2018 we are already up to $26,000!
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Welcome New Employees
In our recent orientation classes we welcomed the following new employees to our organization!
WELCOME TO:
Alexandra M. Haynes- Customer Support Spec., HL Britney R. Thomas- GCC Intern, GCC Cherie R. Jackson- Social Work Intern, HICC Doug M. Engelsman- Chaplain – Level II , HLNE Elizabeth L. Lindquist- Team Nurse, HLSE Harry L. Conner - Chaplain Level II, HLC Heather L. Hooper- Visit Nurse, HLC Heather M. De Los Santos - Volunteer Mgr, HLSE James C. Settle - Certified Social Worker, HBR Jennifer M. Gomez- Registered Nurse, HICC Jennifer M. Titus- Chaplain – Level II, HGR Jessica G. Masticola- Intake & Adms. LPN, HLC Karen M. Lozado- Strategic Project Manager, HH Kasey A. Singer - Team Nurse, HLC Kathy J. Sanchez- Visit Nurse, HCK LaToya N. Walker- CNA, HICC Lindsay F. McKinney- Team Nurse, HBR Megan E. Humphress- Scheduling Coordinator, HH Monica R. Pierce- Team Nurse, HGR Richard H. Neuner- Visit Nurse, HLC
Ronisha L. Johnson- Certified Social Worker, Palliative Care Stephanie M. Rolfe- Chaplain – Level II, HSI Teal Hewlett- GCC Intern, GCC Trina L. Cambron- RAC, HGR Tyler S. Perkins- Executive Director Business Development & Provider Relations, HH
OTT
The Over The Top program is designed to show appreciation to a fellow co-worker who has provided excellent customer service and/or support to their peers. Staff can fill out an Over The Top card on any staff member that helped them in some way. Ask your manager where the cards are at your location. Completed cards should be put in the designated box. A copy of the card is then sent to the nominated individual and to their supervisor. HCK Annette Jones Emily Hagan HGR Kathy Kirk Mary Bardin, 2 Stacy Matney HL-Central Elizabeth Winbun Heather Mundell Mary Alice Pierce
HL-SE Amanda Logsdon HL-SW Megan Godsave Sarah Wright HL-NE Cori Petty Crystal Ordonez Quintanilla Jovon Owens Pam Bell Tasha Hellman
HICC Amber Ann Hargeshiemer, 3 Balee Riley Barbara Taylor Bill Meredith Debra Dee Diana Foote, 2 Donna Chappell, 3 Gina Embry Latonya Benson Lindsey Pate
Lori Stewart Mary Jones, 2 Meagan Yates, 2 Monica Smith Nick Ballard Nina Wilson Sarah Looney Shenita Usher, 2 HL-Corp. Connie Cynthia Lawrence Erin Lauersdorf
Jim Raynor Kandice Criss Keith Hedrick Kelly Messina Kim Kochersperger, 3 Leisa Judd Leo Blair Melissa Ellingsworth Rhonda Fraser Sarah Williams Tiffany Mickens
Shining Star
A shining star is presented when a patient/family gives a donation to Hosparus Health in honor of a staff member.
Chaplains
Lawrence Lucas RNs Rafael Macaranas Kelly SmithHarwood RoseAnn Kirstie Jordan Todd Sprouse Kristi Hobbs Tom Miller Price Jennifer Meeker Joan Payne Suzetta McKim
Social Workers Karen Downey
CNAs
Ayla Schoenhoff Danielle Mills Elizabeth Winbun Emily Stark Shameeka McFolley Tammy Tedrow Tranel McBride
Nurses
Amanda Logsdon Amber Dewitt Brittany Johns Dustin Ford Heather Bauer Jennifer Bradbury Joan Durbin Kathy Kaelin, 2
Kelly Lane Ketlin Schneider Lynette Stives Melanie Wheeler Tracy Hardin
Social Workers Ashley Hall Karen Downey Melissa Stevens
Other Department Staff Brandy Henderson Dr. Cory Lucas Dr. Lori Earnshaw
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HERE TO HEL P
EmployeeHeartbeat Human Resources, Education and Employee Health News
Employee Discounts Coming Soon... There are many benefits to working at Hosparus Health, take a look at a few:
Zoo Membership Discount - UPDATED!
We’re shaking things up! You’ve asked, we’ve listened, and we are revamping recognition efforts to meet your requests! Be on the lookout for upcoming communication on our new programs to recognize our employees.
JCC Membership Discount Discounted Tickets from Derby Dinner Playhouse (shows rotate and vary) List of 2018 shows Verizon Wireless Discount (On the Hub) AT&T Discount (on the Hub) Louisville Slugger Discounted Tickets All of these discounts and benefits can be found on the Hub.
Cyber Security Tip: Phishing Emails: Analyze the Sender The prevalence of phishing scams is at an all-time high. Because you are the key to preventing a cyber attack within your organization, it is important to question the legitimacy of every email you receive. Below is a list of questions to ask yourself about who or where the email came from that may help you realize that you are being phished. • Do you communicate with this person regularly? • Do you have any type of relationship with the sender? If not, were they at least vouched for by someone you trust? • Is this email from outside of your organization or unrelated to your job responsibilities? • Was the email sent from someone you recognize but the content seems unusual or out of character, such as them making an odd request or a using a style of writing that is not typical of them? • Is the sender’s email from your company domain? Double check that it is not a visual spoof of your domain, such as “dornain.com” rather than “domain.com”. If you notice anything about the email that alarms you, do not click links, open attachments, or reply. You are the last line of defense to prevent cyber criminals from succeeding and making you or your company susceptible.
Congratulations
Newly certified staff CHPNA CNA: Danielle Mills Nicolette Green
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Exiting Employees: Angela Kent- On Call RN, HLC Joshua Sweatt- Facilities Tech I, CORP Kari Godwin, GCC Intern Kimberly Leake- Assoc. Medical Director, HCL Leslie Duncan- Referral & Admission Coordinator, HLNE Linda Blair- Scheduling Coord., HSI Michael Gaffney- Sr VP Chief Medical Officer, CORP
Pat Wetherington, Customer Support Nurse, CORP Patricia Ivey- Team Nurse, HCL Rachel Kiefer- Billing Rep/Certified Coder, CORP Regina Bowling- CNA, HLC Sherri Olson- CNA, HLC Virginia “Deann” King- CNA, HLC
KE E P I N G Y O U C O N N ECT ED
CommunityHeartbeat Across Southern Indiana, Louisville, Central Kentucky, Green River and Barren River
Celebrating Life
The Louisville Main building hosted a baby shower recently for Nikki Campbell, Quality & Infection Control Coordinator. Congratulations!
Mom- to- be
Veteran Volunteers Train as End of Life Doulas Hosparus Health veteran volunteers and staff spent two days with Henry Fersko-Weiss from INELDA (International End of Life Doula Association). This training was hosted by VFW Post 1170 in Middletown, and sponsored by Hosparus Health. The training was offered to any veteran at no cost to them, in order to gain additional ways to help dying veterans. Veteran volunteers from HL and HCK attended and met veterans from across the state. To learn more about INELDA, visit https:// www.inelda.org/.
Media Spotlight In case you missed it!
Big Dawg Radio: Hosparus Health Minute - September News and Tribune: Dancing with our Southern Indiana Stars nets $300k Business First: 40 under 40: Dr. Bethany Snider
WNKY TV - Bowling Green: Hosparus Health is seeking compassionate volunteers News Enterprise: Community Calendar: Volunteer training
Medical News: Marketing and social media in the healthcare indu Medical News: A true value-based provider living in a payer world
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KEEPING YOU CONNECT ED
CommunityHeartbeat Across Southern Indiana, Louisville, Central Kentucky, Green River and Barren River
Spotted: Hosparus Health Out In the Community Here’s what our staff and volunteers have been up to lately! HBR Welcome Back WKU 2018. Pictured; Kristen Roderick, Manager Outreach, Jessica Briley, Vol. Manager & Katie Hosier, Grief Counselor
HL Portland Unity Jam
40 Under 40 Event in Louisville honoring Dr. Snider. Pictured L to R: Tricia Cobler, Gwen Cooper, Bethany Snider, John Snider, Brandy Henderson Molly Grimm, and Bob Mueller
Big Dawg Radio in Campbellsville for “Hosparus Health Minute”, featuring Larissa Marr, Clinical Supervisor, & Kathy Kirk
Chaplain Barry Christensen presenting “The Gift of Presence” to Elizabethtown Community and Technical College Nursing Students
HGR & Alzheimer’s Association “Communicating & Relating to Individuals with Dementia” presentation
HBR staff shared information regarding our We Honor Veterans program at the Veteran’s Resource Fair presented by the Bowling Green VA Outpatient Clinic
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YOU’RE THE EXPERT
BlogHeartbeat 40 for 40 with Pat Webb By: Sky Yeasayer, Volunteer Coordinator As one of the original volunteer members, Pat Webb has devoted her time to Hosparus Health since the beginning in 1978. In her 40 years with Hosparus Health, she has lead and mentored volunteer liaisons for nursing facility teams, spent time with both patients and family members, established a mentoring program to pair new volunteers with experienced ones, and provided weekly administrative assistance. In the early years of this organization, Ms. Webb utilized her background in nursing to help bridge the trust between physicians and Hosparus Health volunteers, as they work to improve the quality of their patients life. She and her husband George have devoted most of their lives and to Hosparus. As we celebrate our 40th Anniversary, and Pat Webb retires, we asked her 40 questions about her life, the foundation of Hosparus Health, hospice care, and her experiences through it all. Below is a summary of these answers.
Her Life I was born in Rock Island, Illinois, and raised in Western Illinois on a farm. When I was 11 years old, I had polio and from then on, I wanted to be a nurse. During nursing school in Chicago, I met George, and we married a few months after I graduated. After George graduated, we moved to Dayton, Ohio where he interned. When he was drafted, we spent two years in Wichita, Kansas at McConnell Air Force Base. By then we had two children, Jeffrey and Diane. After several other moves, we eventually settled in Louisville in January 1977, where George took a position as head of the anesthesia department at the medical school. I worked as a nurse before the children were born, but when they started school I was ready for something else. I received my certification in Medical Record Administration while we lived in Texas and had various duties such as coding, consulting and teaching there and here in Kentucky.
Experience with Loss and Introduction to Hospice Care Grief and loss were ever present in my experience. My oldest brother died at age five of an infection the year before I was
born. My next older brother died at sixteen of polio in 1950. George’s father died suddenly in 1964, and his sister dealt with breast cancer from 1970 until her death at 44 in 1978. I first heard about care for the dying when we lived in Texas, between 1972 and 1976. I learned of Dame Cecily Saunders’ work after we came to Louisville and became acquainted with Sr. Marilyn Spink, who had spent time at her hospice near London. Sr. Marilyn organized the first volunteer training program in the spring of 1978. I met Sr. Marilyn after I contacted other board members and let them know that I wanted to volunteer. The idea of hospice care appealed to me because in my nursing experience, end-of-life care was not spoken of nor was there any preparation in our training. It appeared that dying patients became more isolated as death approached, and I felt there had to be a better way to deal with the final stage of life.
The Rise of Volunteers While the first volunteer training was underway in the spring of 1978, one of the hospice board members, the late Dr. Ellis Fuller, arranged for Medical Towers North downtown to provide a small office free of charge to hospice for a year. I interviewed the volunteers, which included several nurses in addition to the lay volunteers, to determine their interests. The first “teams” consisted of a volunteer nurse and a lay volunteer. They visited the patients and families, assessed needs and did all they could to meet those needs. Other volunteers answered the phones (no voice mail available if no one was in the office) and did office work. Later in 1978, Lowell Katz, a young doctor starting his practice in Louisville, joined the other volunteers as the first medical director. The phrase which was used for what this fledgling organization was doing: “Putting the airplane together in flight.”
The Inception of Hospice of Louisville Hospice continued as an all-volunteer organization until 1979 when Eleanor Dougherty was hired as the first full-time
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Y O U’ RE T H E E X P E R T
BlogHeartbeat executive director. She and the board raised funds and applied for grants to fund more staff and a larger office in Medical Towers, followed by one in the the newly renovated old medical school building. The Medicare Hospice benefit was implemented in 1983. It included a requirement for volunteer involvement and for care to be available to all, regardless of ability to pay.
The Growth of Hospice of Louisville
implemented in 1983. It provided a stable source of income for expanding the teams to include social “..treasure workers and chaplains as well as the mandate privilege of being for including multiple disciplines on each team.
welcomed into the lives of the patients and families In the 1990s, Hospice of Louisville merged at the end of their journey. with hospice organizations in Southern For those volunteers with Indiana and Central Kentucky to become non-patient care assignments, the Alliance of Community Hospices & know that every hour of office Palliative Care Services. In 2008, the work, or health fair duty, or organization was given the name Hosparus envelope stuffing is vital to and started seeing patients in the Barren the overall mission.” River region.
The Hospice of Louisville board of directors formed about 1976 and guided the organization from the original board member, Sherrill Thirlwell’s, dream through the years of development and growth to become one of the largest non-profit hospices in the country. The organization’s incredible growth was due to many factors, including the vision of many board members, volunteers, and paid staff. Hospice of Louisville started as a home-based program and gradually expanded to nursing homes in the 1980s. Sherrill Thirlwell had the dream of a hospice facility at the old Waverly Hills TB Hospital. When the inpatient unit opened at the “Old Methodist” (now Norton Pavilion) in the 1995, it was a long-awaited milestone. The bereavement program began in 1981 and grew into the Grief Counseling Center to provide individual counseling, support groups and programs for all ages. Camp Evergreen started in 1991, just for the kids who had experienced a loss. Now this is an annual weekend retreat for the entire family, coordinated and staffed by GCC and volunteers. The pediatric hospice program, started in 1980, was the first one in the country. It has evolved to become Kourageous Kids, with several events for patients and families during the year. It was also in 1980 that Hospice of Central Kentucky started. Sustained growth increased after the Medicare benefit was
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The Good, The Tough, and The Hope The best thing about being involved with Hosparus Health for the past 40 years is the wonderful people who were involved from the very beginning and the remarkable people who joined the organization throughout the years, bringing the founders’ dreams to life. What kept me going, my motivation to serve, did not change much through the years. I always knew that the needs were out there, and many people would be required to fill those needs. It was gratifying to realize that so many other people were devoted to the hospice concept. The common thread that kept all of us going was trying to meet the needs of the patients and families. Hosparus Health has been growing and adapting as the health care field continues to evolve, with increasing emphasis on palliative care. Providing services to those with chronic illness prior to the final stage of life has increased comfort and quality of life for many more who need it.
Words of Advice My advice for new volunteers is to treasure the privilege of being welcomed into the lives of the patients and families at the end of their journey. For those volunteers with non-patient care assignments, know that every hour of office work, or health fair duty, or envelope stuffing is vital to the overall mission.
Retirement
My plans for retirement include keeping in touch with friends and relatives, reading books for two book clubs, making patriotic quilts for hospice veterans, knitting hats for a church Christmas project, and eating out with my husband as often as possible.