MAY 2019
All the latest from the Middle East hospitality industry
Crowning the best that the hospitality industry has to offer P 2 8 - M e e t t h e j u d g e s : T h e L e a d e r s I n H o s pi ta li t y A w a r d s
May 2019
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On the web Keep up to date with all the latest news, features and much more on our website. www.hotelnewsme.com
May 2019 // Issue #011
Contents
08 18 News
Opinion
Hotel & Catering NEWS ME
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May 2019 // Issue #011
Contents
On the web Keep up to date with all the latest news, features and much more on our website. www.hotelnewsme.com
Features 08 //
News Olivier Harnisch Steps Down As CEO Of Emaar Hospitality/ Hilton To Open 100 Hotels Across Middle East And North Africa/ IHG Signs Two Holiday Inn Properties In Saudi Arabia
20 //
Leaders in hospitality Awards We reveal all the winners from the BNC Publishing’s annual award ceremony for the hospitality industry
52 //
GM Leaders Conference Vacation rentals, technology and ADR’s, how is the hospitality industry gearing up to tackle the future?
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May 2019
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February 2019
Editor's letter
Director Rabih Najm
A note from the editor
Ma h a k Ma n n a n @MahakLFC
Rabih@bncpublishing.net CEO Wissam Younane Wissam@bncpublishing.net Editor Mahak Mannan Mahak@bncpublishing.net Group Commercial Director
Samer Alloush samer@bncpublishing.net
ospitality is an industry where employees are expected to be on their best behaviour, adhere to all the needs of the guests and ensure everyone they are hosting are well looked after. We at BNC take the opportunity to return the same hospitality to the industry every year as we host the Leaders in Hospitality awards 2019 which was held at Sofitel Dubai, The Palm on 23 April 2019. 24 winners walked away with accolades on the night as we celebrated the best of the best the industry has to offer. In this issue, you can see a list of all our winners and their thoughts on winning the award. We also held our annual GM Leaders Conference which tackled topics like the rise of vacation rentals, the impact of technology in hospitality and the issue of dropping ADR’s.
The GM Conference brought together over 100 general managers from hotels across the region to discuss these topics and find solutions that will equip them better to face challenges in the future. This edition also rounds up all the action from the recent Arabian Hotel Investment Conference that took place in Ras Al Khaimah, which included a number of expansion announcements across the region. As we step into the summer and Ramadan, I hope you have a blessed month ahead. Regards, Mahak
Contributor
Marouane Al Mandri Art Director Aaron Sutton Aaron@bncpublishing.net Photographer
Farook Al Saliq
SUBSCRIBE subscriptions@bncpublishing.net PO Box 502511 Dubai, United Arab Emirates P +971 4 4200 506 | F +971 4 4200 196
For all commercial enquiries related to Catering News ME contact samer@bncpublishing.net T +971 55 776 4670 All rights reserved Š 2014. Opinions expressed are solely those of the contributors. Catering News ME and all subsidiary publications in the MENA region are officially licensed exclusively to BNC Publishing in the MENA region by Catering News ME. No part of this magazine may be reproduced or transmitted in any form or by any means without written permission of the publisher. Printed by UPP
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May 2019
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May 2019
News
For all the latest News, Visit www.hotelnewsme.com Follow us on Facebook for up-to-the-minute breaking news Read the latest edition on www.hotelnewsme.com
New openings
Hilton To Open 100 Hotels Across Middle East And North Africa With its rapidly developing pipeline in the Middle East and North Africa, Hilton expects to open almost 100 hotels in the region in the next five years. This will be mainly in markets such as the UAE, Saudi Arabia, Kuwait, Bahrain, Morocco, and Egypt, equating to a $9 billion investment by Hilton’s development partners, including the following four new signings: • Hampton by Hilton Kuwait Salmiya 111 rooms. Management Agreement signed with Alshaya. Expected to open in 2022 • Canopy by Hilton Al Khobar the Avenues 200 rooms. Management Agreement signed with Shomoul Holding Company. Expected to open in 2023 • Embassy Suites by Hilton Dubai Business Bay 99 rooms. Management Agreement signed with Kingston Holdings. Expected to open in 2022 • Hilton Garden Inn Dubai Business Bay 234 rooms. Management Agreement signed with Kingston Holdings. Expected to open in 2022 This will see the company almost double in size in the UAE and quadruple in size in Saudi 8
Hotel & Catering NEWS ME
Arabia through the next five years, bringing Hilton’s portfolio to almost 50 hotels in each of these key markets. Speaking ahead of the Arabian Hotel Investment Conference (AHIC), Patrick Fitzgibbon, senior vice president, development EMEA, Hilton, said: “As Hilton enters its 100th year, we have almost 30,000 rooms in our MENA pipeline and have recently announced deals that will see us introduce our lifestyle brand Canopy by Hilton to KSA, as well as Embassy Suites by Hilton to the region. The addition of 100 hotels will create genuine value for the economy with
some 25,000 new jobs across these hotels as they open in the coming years.” Hilton has seen significant demand in MENA for its midmarket brands, including Hilton Garden Inn and Hampton by Hilton, with 25 hotels representing these two brands in its existing development pipeline. Hilton’s pipeline includes its recently announced fourhotel deal with Shomoul for Avenues -Riyadh which will include a Waldorf Astoria, Conrad, and Hilton Garden Inn, a well as debuting its lifestyle Canopy by Hilton brand. This development alone will add 1,400 rooms to Saudi Ara-
bia where Hilton has its largest development pipeline in the MENA region. In addition to this, the company will open a Waldorf Astoria in Dubai later this year, and will continue to grow its strong presence in Ras Al Khaimah with three new properties in its pipeline for the emirate, including a Conrad, Hampton by Hilton, and DoubleTree by Hilton Residence. Hilton will continue to open additional hotels across the Middle East and in key locations in North Africa, including Egypt, as well as a signature resort in Morocco when Hilton Tangier Al Houara Resort & Spa opens later this month. www.hotelnewsme.com
May 2019
News
Events
Multi-Billion Dollar Worth Deals Signed At Gulfood 2019 Gulfood 2019 ended its 24th run at Dubai World Trade Centre (DWTC) with major alliance breakthroughs and multibilliondollar export deals reinforcing the emirate’s reputation for specialist industry events that serve as strategic gateways to hugelylucrative and transformational global markets. The 2019 edition of the show was the largest to date, attracting more than 100,000 visitors from 200-plus countries seeking business opportunities and exploring the latest F&B products and innovation. In line with its constant evolution to deliver an unparalleled experience for exhibitors and visitors, this year’s show incorporated a range of new features under the theme ‘The World of Good. The World of Food’, includingTastes of the World, which hosted 50 world renowned chefs displaying their skills in 59 cooking demonstrations. With mega F&B trade deals sealed at Gulfood 2019 stretching the length and breadth of the globe, show stalwarts and industry heavyweights emphasised the importance of the Dubai event to their annual F&B plans. Business France, the French government agency that promotes the European country’s exports, hosted a diverse range of French F&B producers across a number of the show’s sectors during its five-day run and hailed the success of the 2019 event. “French companies deem Gulfood as an essential part of their regional and global F&B plans. The show is the perfect opportunity for French decision makers to meet local partners,
confirm deals and further expand on the growth of business between France and the various countries of region,” said Marc Cagnard, managing director, Business France. Fellow European F&B behemoth Italy also enjoyed a successful outing and identified Gulfood as taking on greater significance for Italian companies annually. Gianpoalo Bruno, Italian Trade Commissioner to the UAE, Oman and Pakistan said, “Gulfood is the world’s largest annual food and beverage trade show and it is an important exhibition for the Italian Trade Agency to promote ‘Made in Italy’ products and ingredients to the Middle East region. This year, we showcased the very
best of the Italian agri-food sector and our culinary heritage at The Italian Food Lab. We organised cooking masterclasses with renowned Italian chefs based in Dubai and focused on the health benefits of the Mediterranean Diet and spreading knowledge to a wide audience. “Italy has many talented producers that now offer iconic Italian ingredients such as pasta, pizza, sweets, and snacks that meet the requirements of the contemporary culinary trends of gluten free and veganism, and Gulfood was the ideal platform to showcase them. The country exports more than 320 million euros of food and beverage items annually to the UAE, one of Italy’s most important international markets. ITA’s participation in
Gulfood has helped strengthen Italian presence in the UAE and across the wider GCC countries and Middle East.” Across the five days, Gulfood also facilitated an additional 6,700 individual trade meetings with an average of $1 million in deals per participating company. The ringing endorsement of the 2019 edition underlines the show’s position as a driver of a booming global F&B industry and key contributor to Dubai’s economic success. “Gulfood has been a resounding success this year, with deals totaling more than $21 million signed at the Chilean pavilion. This eclipsed the business done at the event last year by over one million dollars. Forecast for business related to the show will reach $50 million this year,” said Carlos Salas, trade commissioner of Chile in Dubai. “Our pavilion partners witnessed unprecedented demand this year. We saw a huge amount of traffic and interest from buyers from around the world enquiring about our fantastic produce, many of whom have signed deals, which will see Chilean produce exported around the globe. We have a long-term strategy to broaden our F&B exports further. We are already in discussion with several exporters from Chile who are keen to join our pavilion at Gulfood 2020, which will allow us to showcase an even greater number of products and ultimately increase the strength of our export business. Some of our exhibitors of dried fruit have said that Gulfood is already the most important trade show of the world.” Hotel & Catering NEWS ME
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May 2019
News
Products
Appointments
Joe & Seph’s New GM At Crowne Natural Popcorn Plaza Dubai-Deira Flavours Enter The UAE Market Crowne Plaza Dubai-Deira has announced the appointment of its new general manager, Georges El Hachem. El Hachem holds a degree in Hospitality Management and started his journey with the IHG brand when he joined Phoenicia InterContinental Beirut in April 2002 trying himself in various roles of food & beverage, housekeeping, reservations, and sales departments. El Hachem did not always plan on becoming a hospitality professional, it was a spontaneous decision influenced by the novelty and trendiness of this emerging field back in the days. With 17 years of experience
According to a report by Allied Market Research, the global popcorn market is projected to reach $15billion by 2023, registering a CAGR of 7.6% from 2017 to 2023. Joe & Seph’s has entered the regional market to compete with big FMCG brands with their range of handmade popcorn. Founded in London, UK, the company takes its name from its founder, Joseph Sopher, who launched the family business with his wife Jackie and their eldest son, Adam. After years of creating his innovative style of popcorn for friends and relatives, he decided to launch Joe & Seph’s to the British public, in Selfridges, London. Joe & Seph’s products are now available in over 20 countries across the Middle East, Europe, Asia, and North 12
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in the industry, El Hachem has a proven track record of success in the commercial departments of various IHG hotels around the Middle East, including Crowne Plaza Dubai, InterContinental Muscat, Crowne Plaza Doha The Business Park, and InterContinental Dubai Marina where he was based for the past three years leading the sales & marketing department. Over the years of El Hachem’s career in IHG, he developed his own ‘success recipe’ for building winning teams. He believes that the key is not in hiring the most skilled people and motivating them, but in hiring motivated people and then inspiring them.
America. In the UAE, they can be found in Spinneys, and Waitrose and are stocked by Warner Brother World Theme Park, Emirates Airlines, Burj Al Arab Hotel, the Mandarin Oriental Hotel, and many more. With over 40 flavours such as salted caramel, goat cheese & black Pepper, peanut butter and mature cheddar cheese, Joe & Seph’s popcorn which are handmade in London using all-natural ingredients are making their way to the UAE. Joseph Sopher uses a flavour-sequencing process to locks in flavours in the popcorn. Every kernel is airpopped, which is a healthier cooking method than frying and results in better texture and taste, before being coated in caramel, infused with natural ingredients. www.hotelnewsme.com
May 2019
News
Hotels
IHG Signs Two Holiday Inn Properties In Saudi Arabia
InterContinental Hotels Group has signed two franchise agreements including Holiday Inn Madinah King Abdulaziz Road with Loulouat Al Madinah Hospitality and Holiday Inn Jeddah Al Hamra with Al Hokair Group. The agreements were signed and announced at Arabian Hotel Investment Conference (AHIC) 2019 in Ras Al Khaimah. The signings consolidate IHG’s strategy to expand its footprint across the kingdom, with its midscale offerings. Holiday Inn Jeddah Al Hamra will feature 253 rooms and a host of facilities for business and leisure travellers including three food and beverage outlets, six meeting rooms, and a business centre. In addition, guests will be able to take advantage of recreational facilities such as the outdoor pool, a gymnasium, and a spa. Due to open in 2020, Holiday Inn Madinah King Abdulaziz Road will be strategically located near Al Haramain Railway Train Station and other major transport hubs. The 180-key hotel will feature 2,000sqm of banqueting space for events and conventions, a business centre as well as a gym and two dining options. Given its location in the Holy City and close proximity to Knowledge Economic City, it is expected to attract both pilgrims and corporate travelers. Commenting on the agreement, Pascal Gauvin, managing director, India, Middle East & Africa, IHG, said: “We are excited to leverage our experience of this market to bring more hospi-
tality options to a broad range of travellers. Saudi Arabia remains a key strategic market for IHG in the Middle East, and we are proud to collaborate once again with our esteemed long-term partner, Al Hokair Group, and also to partner with Loulouat Al Madinah Hospitality for the first time. These signings demonstrate our commitment to Vision 2030 and the development of the rapidly evolving hospitality sector in Saudi Arabia.” Omar Samara, CEO, Al Hokair Group added: “IHG understands the market and has demonstrated its credentials to us as a strong partner. The tourism landscape
in Saudi Arabia is changing, in line with Vision 2030, and offers unprecedented opportunities for the hospitality sector. This partnership will further diversify the type of hospitality offerings in both cities for international and domestic travellers alike.” Sami Al Hokair, managing director, Loulouat Al Madinah Hospitality added: “We are pleased to be partnering with an experienced, global hospitality company such as IHG to expand our footprint in Saudi Arabia. In line with Saudi Vision 2030, there will be an increase in the number of religious tourist arrivals in Madinah and
this partnership will give us an opportunity to offer quality branded accommodation to our international and domestic guests. Holiday Inn is a brand known and preferred by travellers across the globe and we are confident the hotel will be a huge success when we open our doors in 2020.” Currently, IHG operates 91 hotels across five brands in the Middle East, including: InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, and Staybridge Suites with a further 37 in the development pipeline due to open within the next three to five years. Hotel & Catering NEWS ME
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May 2019
News
Appointments
New Cluster General Manager Of Grand Millennium Dubai And Business Bay
Grand Millennium Dubai and Grand Millennium Business Bay has named Mrad El Khoury as the new Cluster General Manager of the two 5-star properties in Barsha Heights and in Business Bay. El Khoury joins the hotels with a wealth of experience in the Middle East hospitality sector having previously held several positions within international and regional reputed hotel chains: from being Area Director of Sales and Marketing to becoming General Manager for many prominent hotel groups over the last 20 years including IHG, Rotana Hotels & Resorts and Starwood Hotel Group. He was granted the 2017 Chairman Award for the Best Performing Area and Best Performing cluster General Manager, attesting his figure as a prominent role in the region. With his years of leadership across the region and expertise in hotel projects from preopening to daily operations, El Khoury is a valuable and key addition to the hotels. Conveniently located just off the Sheikh Zayed Road, the 5-star Grand Millennium Dubai Barsha Heights features 337 rooms with distinguished facilities, all tastefully fur14
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nished, complete with the latest technology and amenities. A remarkable range of restaurants and bars, a wide choice of versatile and stylish meeting venues, an array of leisure options including an indulgent spa with nine treatment rooms – all enhanced by high levels of personalised service ensuring a memorable stay. A landmark in the vibrant district of Business Bay, the 251-room Grand Millennium Business Bay attracts leisure and business travellers alike. Facilities include 11 fully equipped meeting rooms brimming with natural daylight, a 544 square metre ballroom to accommodate more than 600 guests, spa, health club and swimming pool. The Beau Rivage Bistro is the hotel’s European-inspired outlet which opens out onto the canal waterfront while The Podium is the property’s international all-day-dining restaurant. Grand Millennium Dubai and Grand Millennium Business Bay will be participating in this year’s Arabian Travel Market (ATM) and the team will be available to welcome guests and exhibitors to their stand at DTCM – ME 3110 during the 4-day exhibition from 28th April to 1st May at the Dubai World Trade Center.
Appointments
Dusit Residence Dubai Marina To Re-Brand As Dusit Princess Residences
Dusit International has signed a Franchise Agreement with Al Masar Hotel Management LLC, to upgrade the former Dusit Residence Dubai Marina to the Dusit Princess Residences Dubai Marina. Located at the Marina, the 146-key property is currently being refurbished and will comprise of serviced apartments, holiday homes and residential units in a choice of one, two or three-bedroom configurations. Designed to facilitate business and leisure, the upgraded property will feature meeting facilities, a fully equipped gym, a
spa, a wellness-focused restaurant serving healthy and organic foods, and a bakery. “We are delighted to sign this franchise agreement with Al Masar Hotel Management LLC for Dusit Princess Residences Dubai Marina,” said Lim Boon Kwee, chief operating officer, Dusit International. “The comfort and convenience of the Dusit Princess brand, and the property’s prime location, make it an attractive proposition for anyone looking for a short- or long-term base in the city, especially with the Dubai Expo 2020 coming up.” H.E. Abdulla Alnuaimi, chairman, Al Masar Hotel Management LLC, said, “By signing this franchise agreement we can further position the property to delight residents and guests with Dusit’s unique brand of Thai-inspired gracious hospitality. And we look forward to establishing Dusit Princess Residences Dubai as the premier place to live, stay, visit and conduct business.” Dusit Princess Residences Dubai will be the third Dusitbranded property in Dubai, following Dusit Thani Dubai and dusitD2 Kenz. A fourth Dusit-branded property, Dusit Princess Rijas, is slated to open in 2020. www.hotelnewsme.com
May 2019
News
New Opening
A New Spanish Restaurant Is Opening At Le Meridien Dubai
The new restaurant will bring the famous culinary tradition of Tapas to Dubai. Le Méridien Dubai Hotel and Conference Centre is all geared up to introduce a new dining spot, Bebemos, this month. Steering clear from Spanish clichés of bullfighting, flamenco, and castanets, the hotel is bringing Spain’s tradition of Tapa and authentic Spanish cuisine to Dubai. Taking references from a culture that is renowned for its culinary vibrancy and relaxed way of life, Bebemos marries robust Spanish flavours with the country’s artistic heritage. A simi-
lar rationale is evident across Bebemos’ decor, with splashes of vibrant colours inspired from artist Joan Miro modernist sensibilities that co-habits in perfect harmony with raw brick walls and fluid arches, highlighting the artistic and neo-modern duality of Spanish culture. The dining philosophy at Bebemos is a nod to the Spanish lifestyle, more inclined towards Barcelona, and will stay true to Las Tapas culture of socialising, sharing food, and sangrias. Exhibiting a deep understanding of authentic Spanish flavours is Chef Marc Mañosa who will lead the kitchen at the
restaurant as head chef. Having spent the formative years of his culinary journey working across Barcelona’s restaurants, Chef Marc’s culinary style is rooted in the city’s vibrant culture, and his culinary creations express the city’s unique vibe. Home to a large live paella grill, diners at Bebemos can take their pick from five different types of paellas, with proteins ranging from assorted seafood to crustaceans as well as chicken and artichokes. “Highlighting the Spanish way of life, Bebemos will bring the country’s most famous culinary tradition of Tapas to Dubai.
With the launch of this tapas bar, LeMéridien village is adding more fun and energy to its varied dining experiences,” Carlo Javakhia, executive assistant manager at Le Méridien Dubai Hotel and Conference Centre, said. “Bebemos will offer great food and beverages, a vibrant ambience, and great entertainment. The décor will offer the distinct culture of Barcelona with art and music where the food menu is creative and simply delicious. Chef Marc has created an exotic selection, boasting of robust Spanish flavours that are as authentic as they are creative.” Hotel & Catering NEWS ME
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May 2019
In focus
Butter of Europe at Horeca Lebanon 2019
The ‘Butter Kitchen’ welcomed more than 4000 guests on Horeca Lebanon and an exclusive four-hands dinner for medias was organized at the newly opened Ritage Signature restaurant
CNIEL - the French dairy board, and the European Union were back in Beirut in April for the Butter of Europe campaign, aiming at building awareness on the use, benefits & gastronomic value of European butter, and more especially French butter. A ‘Butter Kitchen’ was featured on Horeca Trade show, the essential meeting place for Hospitality and Foodservice professionals 16
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from April 2 to 5. During the four-day exhibition, two renowned Chefs, Charles Soussin from France and Sleiman Khawand from Lebanon realized amazing recipes on the stand to offer visitors the chance to taste the best of butter from Europe. Both Chefs demonstrate the superiority of European gastronomic butter, using it in different ways, Chef Sleiman conceived
traditional Lebanese recipes, where butter is an essential ingredient in sweet and savoury recipes like pistachios maamoul or Chickpea fatteh with butter. From his side, Chef Charles was using butter in classic French preparations like salted caramel with fruits and also realized some inventive flavoured butters. Professionals visiting the stand were able to try a seaweed and curcuma butter as www.hotelnewsme.com
May 2019
In Focus
About European butter More than 95% of chefs in
France and Europe say that
butter is essential for cooking and baking, especially for its flavour. In the kitchen, it tells
a story, it leads the way. New
uses have emerged, disrupting classic recipes and defining future trends. Its malleable
texture enables it to create audacious fantasies. This
is why it is now widely used in cutting edge and refined
dishes... But, above all, this
aroma capturer has tickled the imagination of the Chefs, who create unusual, sophisticated
recipes to surprise audiences of insiders becoming increasingly numerous and demanding.
This product is more than just an ingredient, it is a flavour enhancer. Used both in
elaborate kitchens and simple recipes, the face of butter has changed. No one hesitates to put it out on the table, to
highlight it as a noble product. Indispensable to new culinary trends, butter is a source of
inspiration that never grows old. well as a black truffle butter. In total, more than 4000 persons visited the Butter Kitchen during the exhibition and not only enjoyed the Chefs recipes but also received the Butter of Europe recipe book. That same week, an exclusive fourhands dinner was organized on April 4th at the newly opened Ritage Signature by Maroun Chedid restaurant. During the
event, Maroun Chedid himself, together with French Chef Stephane Loison realized a unique dinner celebrating gastronomic butter in each course. From revisited traditional French recipes such as frogs ‘legs with potato mousseline and parsley to innovative creations like the sumac butter or the scallops with citrus, butter was enhancing all flavours.
Speaking at the event, Laurent Damiens, Chief Operating Officer at CNIEL, said “Butter from Europe and from France are hundred per cent natural, their unique yellow colour and taste come from the quality of our milk and cream. We are glad to see that these butters are used all over the Middle East and Levant region, and allow Chefs to express their creativity� Hotel & Catering NEWS ME
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May 2019
Opinion
RFP: Request for Proposal Procrastination A monthly column by Martin Kubler, CEO, chief cook, and bottle washer of sps:affinity Strategic Partnership Solutions. When was the last time you received an RFP? I remember a time (back when I was still gainfully employed and less grumpy) when RFP Season was almost as important as Christmas or Eid. I believe that, hotels at least, still receive a lot of RFP requests throughout the year, and I recently added to the Request for Proposal flood, by sending out an RFP for a fairly large event to various hotels and restaurants. However, my joy of having put together what I thought was a very solid RFP, grumpiness quickly set in when I saw the first replies coming back. The RFP’s deadline was a few weeks back and I can now look at all the submissions we received for our client together and – how shall I put this diplomatically? – I’m afraid that most of them were abominable. Just to recap: A Request for Proposal is a document that solicits a proposal, often made through a bidding process, by an agency or company interested in procurement of a commodity, service, or asset, to potential suppliers to submit business proposals. When I send out an RFP, I’m letting you know that I have business for you and I’m encouraging you to make your best effort to respond factually to the requirements outlined in the RFP. I’m sure that many RFPs your company receives are badly put together, but I assure you that the one we sent out wasn’t. In other words, it was clearly structured, not overly long, and specified all the important matters our client needed to know in order to make an informed decision. It even contained an indication of the amount the client was willing to spend and, for once, the budget wasn’t totally hopeless, but actually very realistic – it 18
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would have allowed most companies we sent the RFP to, to make a decent profit. It’s also important to note that it’s 2019 and not 2005, when – in Dubai at least – RFPs were somewhat of a joke, because everyone was always full anyway. Business, let’s face it, isn’t exactly as abundant as it used to be, which, I would have thought, means that companies would really try their best to a) submit the requested information by the deadline specified in the RFP, b) submit the complete information, and c) use the amounts stated in the RFP as a guideline to prepare a competitive bid. Sadly, I was mistaken. Although we received a number of very good submissions, the bulk of what we received failed for various reasons, which made me think that, perhaps, it’ll be good to outline what an RFP is not. Firstly, an RFP is not an exercise in creative writing. If a client asks for a venue with natural daylight, you cannot enthuse over your lighting system that lights up your windowless venue almost as perfectly as daylight.
Secondly, an RFP is not an invitation to ask for the amount of money you’re currently behind in your yearly operations budget. Sure, I get +/- 10%, but if the budget is, say AED 50,000 and you submit a bid for AED 320,000, you either can’t read, are numerically challenged, or your calculator is broken. Thirdly, while RFPs are fairly formal and often text-heavy documents, often the subject matter could benefit from the inclusion of some visual content. If you have a nice venue and the RFP hinges on the quality of the venue, why not submit a number of suitable images? No, not images taken on your mobile phone or via your Internet-enabled microwave, but actual, professionally, up-to-date images that align, as far as that is possible, with the client’s request. What I mean is that of a client asks for, say, a sit-down dinner, it’ll be great if you could include an image of your venue dressed for a sit-down dinner, not a classroom-style conference set-up. Lastly, deadlines. I got a call requesting for more information from one of the companies we sent the RFP to, two weeks after the RFP’s deadline. Do you think I’m just sitting on everyone’s submissions for two weeks waiting for the companies that didn’t manage to send us anything in time to get their acts together? If you haven’t already done so, summer is a great time to put together RFP templates and make sure you have all the necessary ingredients for future RFP submissions, including images, floorplans, and menus. It’s also a good time for some RFP refresher training and to look at your decision-making structures and agility. www.hotelnewsme.com
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May 2019
Event review
A night of celebration
BNC publishing hosted its fifth annual Leaders in Hospitality Awards at Sofitel Dubai The Palm on 23 April and we have listed all the winners here.
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May 2019
Event review
Meet The Sponsors Presented by
Gold Sponsors
Silver sponsor
water sponsor
Automotive partner
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May 2019
Event review
Meet The Judges Comprising some of the region’s key experts, Hotel & Catering News ME has rounded up the most knowledgeable names in the industry to make up the judging panel. The individuals have extensive knowledge of the key trends, opportunities, and challenges associated with the business and a wealth of experience spanning operations, investment, development, education, marketing, and consumer trends.
Katharine Le Quesne Managing director, HoCoSo
Le Quesne leads the operations at Hocoso, a company that work with clients to create the next generation of unique hospitality experiences through developing new concepts, products, optimising assets and portfolios, and spreading knowledge in the hospitality sector. Le Quesne has spent 25 years as a hotel advisor, working with owners, operators, and governments in emerging and developed markets all over the world. She has a particular specialisation in luxury, boutique, and resort products. She is also head of resorts at Glion Institute of Higher Education and a regular speaker at industry conferences.
Sidharth Mehta
Partner and head of building, construction, and real estate, KPMG Lower Gulf Limited Mehta joined KPMG UAE in 1999 and is currently an audit partner within KPMG’s infrastructure, government, and healthcare department. Over the years, he has gained significant experience in leading the audits of the real estate, construction, and engineering industry and is currently responsible for managing audits of several large local business groups and multinationals. 22
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May 2019
Event review
Jennifer Houchaime
Talal Yousif Director, HVS
Senior hospitality consultant, Roya International
Yousif is the director at HVS Dubai where he delivers on its consultancy services and heads up its business development activities through developers, owners, operators, investment institutions, and government entities. Over the last 15 years, Yousif has built extensive hotel operations management experience with Four Seasons Hotels & Resorts across in the US, Europe, and the Middle East, consulting experience with HVS London and Dubai, and hotel development with MĂśvenpick Hotels & Resorts in charge of its growth strategy across the Middle East region. Yousif has worked on various kinds of assets conducting valuations and feasibility studies, as well as operational assessments and return on investment analyses in the Middle East and North Africa. He is actively involved in largescale mixed-use development projects in Saudi Arabia.
After graduating from The Emirates Academy of Hospitality Management and Ecole Hoteliere de Lausanne, Houchaime began her career in a mass media conglomerate, where she gained experience in project management and thereafter proceeded to receive a Masters of Sciences from Ecole des Hautes Etudes Commerciales de Lille. During her post-graduate university work, Houchaime developed strong skills in report and proposal scripting as well as translation. After graduation, she returned to Dubai and hospitality consulting. Experienced in market research backed with an in-depth, strong knowledge of the MENA hospitality market and its fastmoving trends, Houchaime is a skilled specialist in hospitality advisory and research consulting.
Martin Kubler CEO, SPS Affinity
Kubler is a hotel general manager turned hospitality and service industries consultant with over 20 years of executive-level management experience in five-star hotels in Europe and the Middle East. In May 2011, Martin founded Iconsulthotels, a boutique hospitality, leisure, and tourism consulting firm based in Dubai which quickly gathered local and regional acclaim. In 2016 Iconsulthotels acquired SPS – Strategic Partnership Solutions and rebranded as sps:hotels, part of sps:affinity. Martin holds an MBA in International Hospitality and Service Industries Management, Marketing, and Innovation, from Glion Institute of Higher Education. Hotel & Catering NEWS ME
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May 2019
Event review
Leading New Hotel
Radisson Blu Hotel, Dubai Waterfront
“I’m extremely excited for this win. This awards ceremony has grown a lot over the past five years and this type of recognition for what we are trying to do and all the hotels is extremely important.” David Allan, general manager Radisson Blu Hotel Dubai Waterfront
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Leading Luxury Hotel
Kempinski Hotel Mall of The Emirates
“We are thrilled to win this award tonight. It goes out to all my colleagues at the hotel. We have a great team at Kempinski, we are like a family and this award is for everyone.� Slim Zainane, general manager, Kempinski Hotel Mall of the Emirates
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May 2019
Event review
Serviced Apartment of the year Swissotel Living Al Ghurair
“Winning this award feels fantastic. We are really proud to receive this great recognition� Emiel Van Dijk, general manager, Swissotel Living Al Ghurair 26
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May 2019
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CSR Initiative of the year TRYP by Wyndham Hotel
“We did this as team and it is a prt of our everyday job. We do it for the love of our future generations.� Joanne Moore, general manager, TRYP by Wyndham Hotel Hotel & Catering NEWS ME
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Mid-market hotel of the year Rove Downtown
“We are extremely excited. This award goes out to our brand as well.� Naveen Advani, hotel manager, Rove Downtown 28
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May 2019
Event review
Resort of the Year
Caesars Palace Bluewaters Dubai
“It’s a fantastic achievement for us. We are delighted for this award. We opened in November and it is a testament to our colleagues for their effort to create a new brand in the region and a fantastic property” Hotel & Catering NEWS ME
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Leading Beach Club Barasti, Le Meridien Mina Seyahi
“It’s amazing to be recognised for what we have done ” Christopher Rafter, operations manager, Barsati 30
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May 2019
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Leading F&B Outlet Wavehouse, Atlantis The Palm
“This is an amazing award for Wavehouse, the venue is fun for everyone, innovative and a collaboration of different minds� Daniel, F&B manager, Atlantis the palm Hotel & Catering NEWS ME
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Leading Hotel Spa
Anantara Spa, Anantara Al Jabal Al Akhdar Resort, Oman
“This is a result of great team effort� Jessi Chai, marketing and communications manager, Anantara Al Jabal Al Akhdar Resort, Oman 32
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May 2019
Event review
Lobby of the year Mandarin Oriental Jumeira
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May 2019
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Sustainable hotel of the year
Park Inn by Radisson Hotel & Residence Duqm
“We are very pleased and excited to win this award� 34
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May 2019
Event review
Leading hotel interior W Dubai – The Palm
“This a team award. Often people think that W is a party brand but we have a cultural resonance, we like to tell the story of the destination as well as our own passion for music and fashion. We are very proud to win the award ” Anne Scott, general manager, W Dubai, The Palm Hotel & Catering NEWS ME
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Leading Hotel Group Accor Hotels
“It is a great honour to achieve such an award in the Middle East� Mark Sawkins 36
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May 2019
Event review
Innovation of the year Studio by Trèsind, Passion F&B
“It is amazing to be recognised among such big hotels in Dubai. This award boosts our morale and will encourage us to bag another one in the same category next year” Chef Himanshu Saini Hotel & Catering NEWS ME
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May 2019
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Boutique hotel of the year The Merchant House Bahrain
“I am so happy, we have been working on this project for a few years, which is something really unique� Justin Kim, general manager, Merchant House 38
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May 2019
Event review
F&B Manager of the year
Haitham el Sayed, TIME Grand Plaza Hotel
“I am really happy to get this award at event, it’s a huge event that has been running for five years now and it is very famous around the Middle East” Haitham el Sayed, TIME Grand Plaza Hotel Hotel & Catering NEWS ME
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May 2019
Event review
Hotel Chef of the year Vijay Anand, Armani Hotel Dubai
“I have been with Armani for 10 years now and really did not expect this. I am proud to have received it� Vijay Anand, Armani Hotel Dubai 40
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May 2019
Event review
Executive Housekeeper of the year Tarun Ohri, Hyatt Regency Dubai Creek Heights
“This award is a result of hardwork and I would like to thank my team, all the creesiders, my family and general manager� Tarun Ohri, Hyatt Regency Dubai Creek Heights Hotel & Catering NEWS ME
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May 2019
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Rising Star
Nabil Nahhas, Jannah Hotels & Resorts
“I am very happy to have the opportunity to be shortlisted for this award and even happier to receive it� Nabil Nahhas, Jannah Hotels & Resorts 42
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May 2019
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Hospitality Marketeer of the year Salwa Azar, Atlantis The Palm
“I really did not expect this award and am honoured for the recognition� Salwa Azar, Atlantis The Palm Hotel & Catering NEWS ME
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May 2019
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Hospitality Heavyweight Naim Maadad, CEO, Gates Hospitality
“I am humbled and extremely proud of the achievement the company has delivered in the last few years. Truly honoured to be here� Naim Maadad, CEO, Gates Hospitality 44
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May 2019
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Hospitality Entrepreneur Kirti Anchan, Jumeirah Zabeel Saray
“This award is a motivation for the next 20 years to keep going on� Kirti Anchan, Jumeirah Zabeel Saray Hotel & Catering NEWS ME
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May 2019
Event review
Hotel Team of the year Sofitel Dubai The Palm Resort & Spa
“It is a great pleasure to receive this award, I am blessed with a fantastic and loyal team and it is a great pleasure to work alongside them.� 46
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May 2019
Event review
Lifetime Achievement Award
Uwe Micheel, Radisson Blu Hotel, Dubai Deira Creek
“It is an honour to receive this award.� Hotel & Catering NEWS ME
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May 2019
Event review
General Manager of the year
Slim Zaiane, Kempinski Hotel Mall of the Emirates
“I am pleased to have won his award. We have a great team at the hotel and it is because of them that I have won this award� Slim Zaiane, Kempinski Hotel Mall of the Emirates 48
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ALL THE LATEST FROM THE MIDDLE EAST HOSPITALITY INDUSTRY
Hotel & Catering News ME is now online, delivering you the most comprehensive coverage of the Middle East's hospitality industry
hotelnewsme.com For all commercial enquiries related to Hotel & Catering News ME, contact samer@bncpublishing.net +971 55 776 4670
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May 2019
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May 2019
Event review
GM Leaders Conference 2019
The GM Leaders Conference, presented by du, 2019 this year was held at Sofitel Dubai The Palm and attracted over 150 leading general managers from the region to discuss, debate and find the answered to some of the biggest challenges the industry is currently facing.
The effect of vacation rentals on the industry, how technology is changing the way we host our guests and facing the challenges of a growing market, were a few of the topics discussed at this year’s GM Leaders Conference.
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Panel 1: The changing phase of hospitality Although the hospitality industry is still dominated by hotels, home-stay services are changing the landscape drastically however, there are a few pros and cons in both the business models. While vacation rentals are relatively cheaper than hotel room, they cannot match up to the services hotels provide with the staff and people interaction. On the other side, the convenience of living in a vacation rental can be appealing to the younger generation who like to travel independently. Points of discussion: • What is the scope for expansion of such services in the Middle East and how can the hotel industry gear up to compete with them? • Is there opportunity to join hands and benefit through each other’s success? • What should hotel operators change in their business model/hotel rooms and services in order to attract customers who would prefer a home-stay apartment? • What do tourists coming to the UAE want, is there a shift in trend? • How does pricing differ between the two? Speakers • Caroline Trichet, general manager, Pullman Dubai JLT • Chris Gregory-Pasha, senior sales manager, Middle East & Africa, TripAdvisor • Glenn Nobbs, general manager, Copthorne Hotel Dubai
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Panel 2: Mastering the technology landscape Ensuring you are up-to-date with technological advancements in today’s market is an integral aspect of the business, from mobile check-in to OTT in-room services, however, too much AI and technology can take away the human and personalisation aspect from hospitality which is a tricky area for hotel operators. Properties today need to find the right balance between human interaction and technology in order to excel in the current landscape. Points of discussion: • What are the pros and cons of mobile check-in, is it essential for all guests? • With the increasing number of millennial travellers being extremely tech-savvy, what aspects of hotel and in-room services can hotels integrate in order to win their business? • How important is human interaction in hospitality, and does it trump technological convenience? • Advancement in technology can also mean increased self-service, is the Middle Eastern guest ready for that? • Can Chatbots and AI ease the workload on staff? • We also want to hear from hotels that have integrated blockchain within their supply chain, to find out the benefits of the technology. Speakers • Nayla Chowdhury, general manager, Hampton By Hilton Dubai • Nila Pendarovski, general manager, Rove Dubai Marina • Paula de Keijzer, senior director, Market Management Middle East, Africa, Greece, and Turkey, Expedia Group • Khaled Zaki, cluster general manager, Crowne Plaza Abu Dhabi and Holiday Inn Downtown • Mohammed Iqbal, general manager, Khalidia Palace Hotel
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Panel 3: Growing pains in the Middle East hospitality market This panel discussed a number of current challenges in the industry including the ADR war between hotels and concluded that there is no straight forward solution to the issue. It is the collective responsibility of the industry to ensure they do not drop their rates to unmatchable prices in order to win business. Points of discussion: • Several international events that bring in big numbers are slotted in over the next few years within the region, how do hotels prepare for the influx of visitors and what should the industry know about what comes next? • The falling ADR’s are a global issue, how can the industry collectively resolve this problem and is a correction in the works? • With the increase in lifestyle brands entering the market targeting millennials, what is the balance between 5-star and midmarket brands, where is the demand coming from and how does competition cope? • Does outsourcing F&B outlets benefit the hotel and ease the pressure on revenue? • Is the region ready, with respect to infrastructure, for an increased number of visitors? Speakers • Iftikhar Hamdani, cluster general manager, Wyndham Garden Ajman Corniche, Ramada Hotel & Suites by Wyndham Ajman, and Ramada by Wyndham Beach Hotel Ajman • Ahmad Shaban, vice president, sales & marketing, Barcelo Gulf • Anne Scott, general manager, W Dubai- The Palm • Richard Haddad, CEO, Jannah Hotels & Resorts • Joanne Williams, general manager at Citymax Barsha, Citymax Barsha 2, and Citymax Business Bay
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Meet the Sponsors Presented by
Du
Hany Aly, executive vice president, Enterprise Business, du talks to us about sponsoring the Leaders in Hospitality Awards
Tell us about du’s vision for the industry. Du continues to take the responsibility to support and empower businesses in the UAE throughout their journey of digital transformation as their partner for growth. The scope of our work continues to expand, which is why we offer a wide range of products starting from basic fixed and mobile connectivity all the way to advanced, bespoke ICT and managed services solutions. Why did you choose to partner with BNC Publishing for the GM Leaders Conference? As part of its continued efforts to build strong bonds with enterprises in the UAE, du has partnered with BNC Publishing to host a series of events aimed at supporting enterprises throughout the course of 2019. We have partnered with BNC on many events in the past and BNC has delivered the best in market events and publications addressing du’s priority verticals. This proud partnership has been in place for three years and produced very positive outcomes for both parties.
Looking ahead, du will sponsor a series of 14 BNC events, including conferences, competitions, forums, and award ceremonies spanning multiple industries. What are du's plans for the upcoming months within this sector? du is committed to ensuring businesses of all sizes thrive and prosper. From start-ups to established entities that make up the large proportion of the UAE’s commerce activities, du plans to continue delivering the best-in-class solutions to reflect the dynamic needs of enterprise customers. The organisation realises the potential in the economy of the UAE and therefore is dedicated to providing innovative products, services, flexibility, and value to its enterprise customers across sectors to support digital transformation. At the core of our offerings, du will continue to be a key enabler of transformation to empower businesses to achieve growth and continuity in order to progress the UAE’s economic future.
Gold Sponsor
Nestlé
Ali Mansour, beverage business manager, Nestle, on partnering with BNC Publishing
Tell us about Nestle’s vision for the industry. Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to the foodservice industry. We’re in the business of helping your business succeed. Our goal is to help our customers grow their businesses with our creative, branded beverage, and culinary solutions. Our expertise comprises of combining global thinking and local understanding with our dedicated, state-of-the art, culinary and beverage centres around the world. Why did you choose to partner with BNC Publishing for the GM Leaders Conference? Through the GM Leaders Conference, Nestlé Professional aims to build strong relationships with general managers and the leading faces within the hospitality industry, to create a partnership where we can help your business succeed. 56
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Why should the hospitality industry pay attention to your business? We are committed to ensuring that we provide the best solutions based on the customer’s needs. Nestle Professional is celebrating the launch of whole beans coffee solution, where for the first time in 80 years, with all our expertise in the coffee industry and our knowledge of harvesting coffee beans, Nescafe is entering the whole roasted coffee beans market. The new combi machine brings you the aroma and flavour of fresh roasted beans with the simplicity and user friendliness of coffee at the press of a button. We aim to provide hotels and restaurateurs on-trend and sustainable solutions that let them delight their consumers in an operationally simple and profitable way. www.hotelnewsme.com
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April 2019
News
TIME Hotels joins an elite club New loyalty programme to offer guests added value at TIME hotels
UAE-headquartered TIME Hotels has signed an agreement with Dubai-based Plan B Solutions, to offer its guests the opportunity of enrolling in the TIME Elite Club Membership. The cobranding loyalty programme has two tiers, the first being a complimentary level where would be members can enroll for free, by simply downloading the eliteclub mobile app and registering. Members can earn two points for every one US dollar spent in any participating TIME hotel and points can be redeemed, through the eliteclub e-commerce platform against gift certificates, retail products or cash vouchers, which can be spent at any TIME Hotel. “Elite Club is all about adding value to our proposition. Guests can earn points every time they stay or dine with us, which can be saved and redeemed at a later stage. Although we already have a very loyal customer base, we thought this was another way of saying thank you for their continued loyalty,” said Mohamed Awadalla, CEO, TIME Hotels. The executive tier of the programme comes with an annual membership fee of AED 990, but opens the door to a world of advantages, including unlimited discounts of up to 50% on F&B, free upgrades and
L-R) Richard McGrath, CFO, TIME Hotels, Mohamed Awadalla, CEO, TIME Hotels, Rania Younes,( .TV and Radio personality and Elie Younis, founder and CEO of Plan B Solutions and eliteclub
up to 20% discounts on rooms; AED 1,600 worth of complimentary voucher packages, containing free accommodation and breakfast, plus free access to 100 swimming pools and beach resorts for two people, at all hotels enrolled in to the eliteclub loyalty scheme. “This loyalty programme also allows members to take advantage of considerable
discounts and value-led offers, not only from TIME Hotels but from an extensive collection of bars, restaurants and experiences, as well as another 30 branded hotel partners across the globe,” said Elie Younis, founder and CEO of Plan B Solutions and eliteclub. For more information, please log onto http://www.timehotels.ae/
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