October/November Supplement 2023 by HousingWire

OCT/NOV 2023

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HousingWire MANAGING EDITOR JAMES KLEIMANN SENIOR MORTGAGE REPORTER BILL CONROY REAL ESTATE & TITLE REPORTER BROOKLEE HAN MORTGAGE REPORTER FLÁVIA FURLAN NUNES REPORTERS CONNIE KIM, SARAH MARX

REALTRENDS SVP MARKET DATA & MEMBERSHIP MARK ADAMS TECHNICAL DIRECTOR KEERI TRAMM

DATA JOURNALIST WILL ROBINSON LEAD ANALYST LOGAN MOHTASHAMI

PRESIDENT MIKE SIMONSEN

REVERSE MORTGAGE DAILY EDITOR CHRIS CLOW

EDITOR-IN-CHIEF SARAH WHEELER

CORPORATE

CEO CLAYTON COLLINS COO DIEGO SANCHEZ VP OF FINANCE ANDREW KEY GRAPHIC DESIGNER BRANDON JOHNSON VICE PRESIDENT OF PRODUCT HOLDEN PAGE PRODUCT MANAGER OF MEDIA BO FRIZE DIRECTOR OF HW+ & EVENTS BRENA NATH MARKETING PROGRAM MANAGER LESLEY COLLINS PEOPLE OPERATIONS MANAGER JAMIE BRIDGES STRATEGIC PARTNERSHIPS MANAGER CAROLINE ABAD EMAIL MARKETING SPECIALIST ALI MORRISSEY GROWTH COORDINATOR SYDNEY SMITH EVENTS AND PROGRAM MANAGER MAKENNA CLAY ACCOUNTING SPECIALIST WHITNI ROWE

SALES EVP SALES JENNIFER WATSON LAWS VICE PRESIDENT STRATEGIC SALES CHRISTI HUMPHRIES DIRECTOR STRATEGIC SALES PETER GRATT ACCOUNT MANAGER CASS HECKEL ACCOUNT EXECUTIVE SAMANTHA STEIN DIRECTOR OF CLIENT REVENUE OPERATIONS ADINA RITTER STRATEGIC ACCOUNT MANAGER BRIA SOYELE SALES MARKETING MANAGER TOD MOHNEY CONTENT SOLUTIONS SENIOR DIRECTOR OF DATA AND CONTENT TRACEY VELT MANAGING EDITOR ALLISON LAFORGIA CONTENT EDITOR JESSICA DAVIS MAGAZINE EDITOR AUDREY LEE MULTIMEDIA PROJECT MANAGER DALTON JOHNSON

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JUNIOR DIGITAL PRODUCER ELISSA BRANCH CONTENT SOLUTIONS COORDINATOR EUNICE GARCIA

HOW TO REACH US LETTERS TO THE EDITOR EDITOR@HOUSINGWIRE.COM TIPS AND STORIES EDITORIAL@HOUSINGWIRE.COM CURRENT MEMBERSHIP / SUBSCRIPTION HWPLUSMEMBER@HOUSINGWIRE.COM NEW MEMBERSHIP / SUBSCRIPTION HOUSINGWIRE.COM/MEMBERSHIP MARKETING & ADVERTISING JLAWS@HOUSINGWIRE.COM OR (469) 870-4572 ADVERTISING CLIENT SUCCESS CLIENTSUCCESS@HOUSINGWIRE.COM

OCT/NOV 2023

LETTER FROM THE EDITOR

Silver linings among the clouds PERHAPS THE ONLY PREDICTABLE thing about

from companies that know exactly what you’re

the mortgage industry is its unpredictability. We

going through. Take a look and consider your

all know the market is cyclical, but no one enjoys

options — from ways to improve your eClosing

seeing the downside, and this year has been a

strategy to software to streamline your apprais-

difficult one. Rates have been high, inventory has

al management, the products featured in this

been low and purchase applications have been

supplement are designed to meet specific needs

down. As a result, the market has been slower,

across the housing industry.

with continued layoffs and some lenders exiting the game. We’re all feeling it.

It may be a hard season for many, but there is hope on the horizon. The down cycle never

But with struggle comes opportunity. A low-

lasts as long as it feels it will, and there are still

er-volume pipeline means there’s a moment to

opportunities to improve the home-buying and

breathe and assess your current processes and

mortgage journey in the meantime. As rates

tech stack. While we wait for volumes to ramp

fluctuate, the industry’s drive toward innovation

back up, now is the ideal time to take a look at

never falters.

prepare for the inevitable market upturn.

Happy reading,

In the pages ahead, you’ll find tech solutions

Jessica Davis Content Editor, HousingWire Content Studio

The information contained within should not be construed as a recommendation for any course of action regarding legal, financial or accounting matters. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. HW Media does not guarantee the accuracy of information provided, and is not liable for any damages, losses or other detriment that may result from the use of these materials. © 2023 by HW Media, LLC • All rights reserved

OCT/NOV 2023

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your current workflow and adopt new tools to

October/ November 2023

Loan Servicing Solutions

8 Products that streamline workflow processes for servicers and deliver value quickly

Valuation Tech Solution

18 A company leveraging technology to stay updated and compliant with changing valuation guidelines

Title Solution

14 A platform enabling greater connectivity for all stakeholders involved in the closing process

eClosing Solutions

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Flexible solutions that allow users to ramp up to a fully digital closing process at their own pace

OCT/NOV 2023

HOUSINGWIRE Daily with Sarah Wheeler

HousingWire Daily examines the most compelling mortgage, real estate, and fintech articles reported across HW Media

listen wherever you get your podcasts

OCT/NOV 2023

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Loan Servicing Product Guide Servicing is a complex process, and many servicers still rely on a patched-together system of solutions to complete their work, resulting in friction and disconnected teams. With risk and compliance on the line, servicers can’t afford to keep holding onto systems and processes that work less than ideally. What servicers need today are technological solutions that deliver value quickly, whether they’re focused on customer experience, lien releases or loss mitigation. The four companies in this product guide offer products and solutions that streamline workflow processes for servicers and allow them to work more efficiently while providing better insights for borrowers.

TABLE OF CONTENTS:

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Aspen Grove Solutions...............................10 Black Knight, Inc...........................................11 NTC, A Covius Solution..............................12 Sagent..............................................................13

OCT/NOV 2023

SPECIAL REPORT

SPONSORED CONTENT

ASPEN GROVE SOLUTIONS ASPENGROVESOLUTIONS.COM

With Aspen Grove, servicers can streamline systems and processes to integrate all servicing MORTGAGE SERVICING IS COMPLEX, EXPENSIVE AND RISKY, involving a heavy compliance burden. Many servicers today rely on a legacy patchwork quilt of systems with disconnected processes, data and teams. What servicers need on the back end is plug-in technology that delivers value quickly and easily. They need technology that provides out-of-the-box solutions, that can easily pull and push data from the servicing and third-party platforms, that can keep pace with regulatory changes — and that combines all of those functions with easy-to-use, multichannel journeys for borrowers. Aspen Grove Solutions delivers all of this to its customers.

QUICK FACTS:

• • • •

The only solution to orchestrate and synchronize mortgage servicing End-to-end default servicing solutions and borrower engagement Eliminate process breaks and save millions Trusted by the largest servicers

PRODUCT SUMMARY:

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Aspen Grove tracks and manages performing and non-performing servicing processes while providing next-generation customer engagement, all of which improves speed and compliance, eliminates process breaks, engages borrowers and saves millions.

Aspen Grove orchestrates and synchronizes servicing. Many servicers have functional solutions in some areas but are challenged by multiple systems and disconnected teams. Aspen Grove eliminates this friction by creating one file and orchestrating across existing systems and servicing platforms end-to-end. Using Aspen Grove, servicers can eliminate and streamline systems and processes that don’t work well, keep systems that do and integrate all servicing. It also eliminates more manual checklists, disconnected processes, process breaks, compliance issues and costly hold-ups to servicing. Team members using Aspen can process more files, are more productive and are presented with exceptions to manage. Here’s how Aspen Grove synchronizes servicing operations across systems and across teams with one file: • Eliminates process breaks: With synchronization of all processes across the asset, every task is automated or presented to the team as an exception to act upon. • Implements automation and integration: Automates rules to keep the file moving and serve up exceptions for the team to act upon. Pulls and pushes key data from and to existing systems to ensure the work is flowing across teams and across systems properly. • Normalizes data: Uses a single data model across servicing systems, enabling portfolio analysis and management reporting. • Auto-scales: Cloud-native micro-services architecture enables scalability • Partnership model: Aspen Grove is with its clients every step of the way. With more than 200 industry integrations, Aspen has already done the heavy lifting for ease of connectivity and seamless, easy integration. Users can get their system up and running in weeks with a mortgage servicing solution that synchronizes operations, streamlines workflow and improves servicing outcomes for all stakeholders. Aspen Grove offers products and modules that include: • Life of Loan Servicing & Borrower Engagement • Collections • Loss Mitigation • Bankruptcy and Foreclosure • Inspection and Preservation • Property Registration and Deregistration • Hazard Claims • Capital Repairs • REO • CWCOT • Auction • Advance Tracking

OCT/NOV 2023

SPECIAL REPORT

SPONSORED CONTENT

BLACK KNIGHT SERVICING DIGITAL IS A POWERFUL , WHITE-LABELED SOLUTION that allows servicers to provide consumers with information about their home value and how to grow and leverage wealth from their property. The solution is a convenient resource that leverages Black Knight’s vast repository of mortgage and public records data, coupled with leading analytics. It can increase customer retention by fostering interactivity, delivering an exceptional customer experience and offering the convenience of digital capabilities to view pertinent information or make loan payments. Servicing Digital can also facilitate longer, more profitable customer relationships by giving consumers data that can help them make decisions about lowering monthly payments while providing a “ S e r vic i ng D ig i tal direct connection to the financial institution for more information. helps servicers deliver “Servicing Digital has created a new way for consumers and servicers an outstanding, conveto interact regularly with each other, adding value and ‘stickiness’ to this nient and modern cusimportant relationship,” said Sandra Madigan, chief digital officer at Black tomer experience...” Knight. “Designed specifically with the end-user in mind, Servicing Digital helps servicers deliver an outstanding, convenient and modern customer experience, which enhances growth and retention.” Consumers can make payments directly through the Servicing Digital app, which streamlines the payment process for them. And because the app provides them with relevant information, it can help reduce the volume of consumer calls for the servicer’s customer service center. Servicers can leverage Black Knight data to make personalized scenarios for consumers regarding home equity, refinance and loss mitigation directly in the app. This is designed to help increase acceptance, allow the consumer to take advantage with the click of a button and streamline the communication process for the financial institution. And it keeps customers on the financial institution’s website, so other scenarios can be presented. “Servicing Digital can present customer-specific ‘what if’ scenarios for refinancing, getting a home equity loan or purchasing another property, and positions a servicer’s lending division for additional business if a customer decides to pursue any of the home financing options presented,” Madigan said. By offering comprehensive neighborhood and real estate information in the app, consumers can gain more insight about the value of their home and neighborhood, allowing them to be better informed about the best next step based on their situation. “Black Knight strives to lead our industry in providing clients with tools that facilitate homeownership,” Madigan said. “With Servicing Digital, borrowers have the self-service tools they need to manage their homeownership and understand and grow the value of their most valuable asset — their home — and it helps strengthen the trusted relationship with their servicer.”

OCT/NOV 2023

BLACK KNIGHT, INC. BLACKKNIGHTINC.COM

QUICK FACTS: •

•

Used by 90 Black Knight clients to allow their customers to make payments and request payment assistance on their mortgages digitally. Used by 21 Black Knight clients to offer payment assistance programs — more than 340,000 consumers have used Servicing Digital to request payment assistance since August 2020. Allows consumers to learn more about the value of their home and neighborhood by providing access to comprehensive neighborhood and real estate information, which leverages Black Knight’s comprehensive public records data and full suite of AVMs. Provides servicers the ability to offer consumers personalized refinance, home equity and loss mitigation offers directly through this powerful tool, and consumers can respond in the app.

PRODUCT SUMMARY: Black Knight’s Servicing Digital allows servicers to offer their customers self-serve options, anytime, anywhere by providing customers access to detailed information about their home, loan and neighborhood. Using this intuitive app, customers can make mortgage payments directly from their phones or other digital devices, and get fast, simple, seamless access to timely, relevant information to better understand their home value, and how to grow and leverage their home equity.

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Black Knight Servicing Digital helps servicers deliver a convenient customer experience

SPECIAL REPORT

SPONSORED CONTENT

NTC, A COVIUS SOLUTION NATIONWIDETITLECLEARING.COM

QUICK FACTS:

• • • •

End-to-end suite of services for your paid-in-full process Less than 1% rejection rate for releases and assignments 90% eRecord coverage Industr y-leading controls and standards

PRODUCT SUMMARY:

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In a complete or partial outsource environment or simply as a trusted partner and support/backup provider, NTC’s lien release processing and management services include a full-service solution for preparing and recording the documentation to cancel a mortgage as the final step in the payoff or charge-off process.

NTC’s PerfectDocs platform makes real-time county requirements readily available LIEN RELEASES ARE INVOLVED IN SEVERAL much larger regulated processes related to paid-in-full loans, charged-off loans, loan forgiveness and other default-related scenarios that require a mortgage to be discharged. Each of these processes involves specific documentation, compliance requirements and service levels throughout the payoff or charge-off. Additionally, each state and county may have varying requirements for documents and data, complex recording fees, or extra processes required to get a document recorded. These requirements constantly change throughout the thousands of recording jurisdictions and require updating regularly. NTC can serve as a critical business partner, building successful lien release processes that help clients reduce costs and potentially avoid expenses, such as penalties, judgments or fines. NTC offers a paid-in-full suite of services, in“NTC is a cornerstone cluding lien release, borrower mailings, collateral file management and title curative, plus a for lien release proself-service platform, PerfectDocs. The company is an expert at managing the ever-changing cessing and managerequirements of more than 4,000 recording jurisdictions, states, investors and MERS, as ment services...” well as mitigating the risks of getting it wrong. Taking this off a client’s hands is valuable, as most clients do not have the resources or knowledge to do it effectively themselves. The company’s proven track record and reputation as a premier partner speak for themselves. During the pandemic, many of NTC’s clients shifted 100% of their volume to the company, more than doubling normal volumes. NTC completed the work on time and maintained a 99% compliance rate with MERS and associated data while reviewing each document for accuracy before execution. Additionally, NTC’s PerfectDocs platform, designed with 30 years of knowledge and expertise, makes real-time county requirements readily available, which means that clients don’t have to purchase or maintain costly infrastructure but can still maintain certain processes in-house if desired. When included with NTC’s suite of lien release services, PerfectDocs becomes a solution factor for any business disaster recovery or continuity plan, including plans addressing resource considerations, work-from-home requirements or simply an influx of volume. NTC has expanded its offerings to provide more flexibility and options in designing the perfect lien release solution, which ultimately results in lower costs and less risk for its clients. The company advises on best practices and process implementation, from solving chain of title issues and managing paid-in-full collateral to sending recorded documents and collateral to the borrower. NTC is a cornerstone for lien release processing and management services in today’s challenging market. The company maintains scale and infrastructure and is investing in more service capabilities at a time when many clients are not able to maintain the industry knowledge or infrastructure on their own. NTC can eliminate redundancies and inefficiencies along the way, as the company can support clients whether they prefer a one-stop shop or a share-the-work approach.

OCT/NOV 2023

SPECIAL REPORT

SPONSORED CONTENT

BUILDING THE FUTURE OF MORTGAGE SERVICING technology is about granular, nuanced innovation — knowing what changes must happen and when, and executing with no mistakes across scale operations where every tiny detail is highly regulated. And doing all of this within aging infrastructure — it’s about building pathways within the aging infrastructure and incrementally replacing it with the new. That is what Sagent stands for, and it executes credibly alongside America’s largest mortgage servicers because its fintech engineering and product teams are comprised of servicing experts with deep resumes in the servicing trenches. Sagent uses the phrase “Visionaries Who Get The Details” to describe this combination of ambitious homeowner-first fintech vision and mortgage servicing operations expertise. To this end, Sagent believes servicing fintech must address three areas to set a modern data standard in 2023 and beyond. First, homeowners should be able to access their data easily and securely from any device to manage every aspect of their home-owning lives. This includes making payments, analyzing and adjusting tax and insurance escrow accounts in real-time, requesting and processing help for hardships, and viewing and taking action on home value and available home equity. Second, servicers should be able to deliver all of this to homeowners in their own branded experience, and also be able to have their customer service teams help in real-time, at any moment, using multiple communications channels (desktop, phone, SMS, etc.), and see the same data their customer is seeing. Third, all of these servicer and homeowner experiences — and data sharing — must work across the full performing and default life cycle of every loan, seamlessly cover every compliance and investor detail, and enable real-time processing and reporting of all compliance and investor requirements. Sagent executes on these three areas primarily through its three flagship software platforms powering enterprise, consumer and default servicing. The formula that sets Sagent apart building the future of servicing fintech is its consulting and advisory approach. The company is regularly working with servicers on operations, compliance and other specialty projects even before they’ve come onto its flagship platforms. Sagent’s technology and engineering, product and customer success groups are the knowledge and execution leaders in its firm and industry. And its product and customer success teams have responsibility for sales and growth. Why? Because its product and customer success teams are iterating on new product roadmaps and existing product improvements in real-time as they work with new and existing customers. Sagent can’t wait to show you what they’re building and learn what you’re building. Connect with them in 2023 and build the future of servicing fintech together. Please reach out here: sagent.com/leadership.

OCT/NOV 2023

SAGENT SAGENT.COM

QUICK FACTS: •

•

Sagent’s open-API enterprise platform makes 7,952 consumer-owned data points available so you can configure workflows tailored to your customer service, team process and investor reporting needs. Sagent’s consumer platform streamlines 1+ million homeowner interactions, processes $1.15+ billion in one-time payments and facilitates 49,000+ recurring automated payments monthly, 45% of which happen on a mobile device. Sagent’s default platform handles the full non-performing life cycle, enabling homeowners and servicers to work together from hardship request to resolution, and servicers to configure all customer service and compliance workflows to fit their processes.

PRODUCT SUMMARY: Sagent’s mortgage servicing experts have built — and are moving faster than ever in 2023 to improve — the industry’s only enterprise, default and consumer platforms that are all synced by real-time-data. This enables servicers, consumers, investors, regulators and partners to take real-time action using instant insight without missing any fine detail that’s required for customer satisfaction, servicer operations excellence and regulatory compliance.

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The mortgage servicing experts at Sagent are building the future of fintech

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Title and escrow product guide

Closings can only move as quickly as information is able to be exchanged and acted upon between a title and escrow company and its partners. True automation of a closing process end-to-end — whereby not only a title and escrow company’s workflows are automated, but their partners’ resulting workflows as well — is only possible once all parties operate on a shared system. The Qualia platform featured in this product guide enables an unparalleled level of team connectivity, making it simpler for stakeholders to collaborate on closings. As a result, orders can be completed with speed and accuracy.

TABLE OF CONTENTS:

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Qualia...........................................16

OCT/NOV 2023

SPONSORED CONTENT

PRODUCT GUIDE

QUALIA, QUALIA.COM

QUICK FACTS: •

•

Used by 1 million title and escrow agents, lenders and Realtors to complete millions of transactions every year. Eliminates workflow debt. Qualia’s workflows enable an advanced degree of configurability to simplify workflows. Efficiently gather information from clients and partners. With Qualia’s infrastructure, you can also dynamically trigger your internal workflows and your partners’ dependent workflows. Built in vendor management tools to automatically order services from hundreds of local and national 5-star vendors for title search, release tracking, notary services and more.

PRODUCT SUMMARY:

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The Qualia platform provides the connected technology infrastructure for title, escrow and closing teams to collectively deliver hybrid and fully digital closing experiences.

Qualia’s platform allows title companies to automate their internal workflows for more efficiency THE QUALIA PLATFORM INCLUDES modern, cloud-based products that provide the transaction infrastructure for title and escrow organizations of all sizes, from smaller agencies and real estate law firms to multi-state operations operating at scale. What makes Qualia’s title and escrow products unique is the ability to achieve an unparalleled level of internal team connectivity, as well as connectivity with other transaction parties — such as lenders, brokerages, vendors, underwriters, banks and consumers — by bringing everyone together via a shared system. This is one where common transaction information is standardized, and transaction updates can be made available to all parties in real-time. As a result, title companies are able to automate their internal workflows in a highly efficient way, as new tasks and additional automations can be triggered the moment information is received from transaction partners. In addition, other parties such as lenders or real estate agents can now plug into the settlement ecosystem to automate their dependent workflows with title as well, decreasing their workflow downtime to unlock true end-to-end automation for a real estate closing. Qualia Core is Qualia’s title production system for title and escrow companies and real estate law firms at large. Core combines title production, accounting, reporting and vendor management capabilities into one secure, integrated system that is easy to configure and manage as well as simple and intuitive to use. With features to eliminate manual data entry and facilitate internal collaboration, processors can more efficiently work together to complete orders with speed and accuracy, delivering the high quality of work their clients expect. Other products, such as Qualia Connect, enable transaction parties to eliminate the communication silos that arise from implementation of a variety of disconnected point solutions. Connect orchestrates the entire mortgage, title and escrow, and real estate closing team’s workflows, communications and signings on one secure digital transaction platform. Qualia also has product offerings designed specifically for enterprise title and escrow organizations operating at scale. These organizations are typically multi-state operations, have multiple sources of business and can be completing thousands of orders a month with large internal processing teams. As such, they are navigating a great amount of complexity across transaction types, regional nuances, and partner service requirements all while looking for ways to drive efficiency with collaboration tools, automation and reporting. The Qualia platform supports the highest degree of transaction complexity, regional nuances and partner service requirements these organizations face, all while keeping operations efficient and workflows manageable.

“The Qualia platform supports the highest degree of transaction complex it y, region al nuances and par tner ser vice requirements.”

OCT/NOV 2023

SPECIAL REPORT

LENDINGLIFE The newsletter designed with Loan Originators in mind.

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Valuation Tech Product Guide Appraisals are an important and complex step in the home-buying process. Accuracy is key — but so is speed, meaning that appraisers and their partners need to work with the best technology to be sure to stay on point with compliance and efficiency. The company featured in this product guide, Ascent Software Group, leverages technology to reduce turn times and increase accuracy while staying up to date on compliance and changing appraisal guidelines.

TABLE OF CONTENTS:

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Ascent Software Group...........................................19

OCT/NOV 2023

SPONSORED CONTENT

ASCENT SOFTWARE GROUP, tryjaro.com

QUICK FACTS - Jaro helps improve efficiencies along every step of an appraiser’s process, from order management, to inspection and report writing. - Jaro provides an appraiser with the tools to stay in one system the whole time without having to worry about third-party applications or software. - Jaro is built for any type of user, the one-appraiser shop or even large staff firms with multiple roles.

PRODUCT SUMMARY

The Jaro Suite is a full set of valuation management products that blaze a new trail in the appraisal software space. Jaro is the only true end-to-end valuation platform on the market that serves every party in the valuation process.

Jaro’s journey to increase appraisal accuracy

JARO IS A FULL-SERVICE APPRAISAL management software that supports lenders, appraisal management companies, appraisal firms and appraisers alike. It offers support for the simplest of workflows and the most complex, with ease. Jaro was initially developed by Ascent Software Group to streamline the entire appraisal workflow, eliminating the need for redundant steps and external systems. It solves the pain point of inefficiencies in the mortgage industry’s appraisal process by providing an end-to-end solution, integrating vendor payments and compliance checks into a single platform. It offers transparency into the process, solving for both the 80% of standard orders and tools to shine a light on the remaining 20% of difficult orders through automation, notification and required actions. “Ascent Software Jaro leverages technology through its intelligent automation capabilities, which are Group’s biggest opintegrated into every part of the appraisal process, reducing turn times and increasing portunity in the near accuracy. The software meets the industry’s expectations for swift, accurate valuations future lies in further with compliance checks and compatibility to meet the new and updated appraisal harnessing technologguidelines. “Jaro has the ability to be customized very ical advancements to quickly for changing processes,” said Joey King, senior sales consultant for Ascent. enhance the Jaro plat“This makes us extremely scalable as the business grows. Jaro support is top-notch, form and streamline with very quick response and turnaround times for requests.” the appraisal process The software has proven effective in reducing turn times by 30% within two months of even more.” being implemented. JaroDesk is an appraisal management platform designed for appraisal desks, appraisal management companies and staff offices. It includes order management with vendor management, compliance and the structure needed for success in the entire process. JaroBots are automations within JaroDesk that enable end users to create automated tasks and actions that occur after events in the system. Providing these no-code solutions is beneficial to automate the process. The AssignIQ score estimates the difficulty of getting an appraisal done based on a variety of factors. Jaro’s scoring system is an accurate way to predict when fees could increase or extended turn times will be needed. The AssignIQ score can reduce incorrect fee disclosures by 80% when integrated into the disclosure process. Overall, it helps set better borrower and agent expectations at the beginning of the process. JaroKit unifies and standardizes how reports are built and provide quality at the time of creation. And JaroInspect provides mobile inspection tools to collect and gather accurate information about every property with PDC and PDR functionality. “Ascent Software Group’s biggest opportunity in the near future lies in further harnessing technological advancements to enhance the Jaro platform and streamline the appraisal process even more,” said Nick Conteduca, senior product manager at Ascent.

OCT/NOV 2023

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PRODUCT GUIDE

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eClosing Solutions Product Guide

OCT/NOV 2023

In today’s market, borrowers expect a digital experience and lenders are under scrutiny by regulators and investors to avoid any errors. At the same time, the fragmented nature of the closing process makes collaboration between the different stakeholders involved time-consuming and complex. The right digital solutions can help simplify the closing process so lenders can ensure compliance and enhance the borrower experience. Technology is a key part of any successful eClosing strategy. These two companies offer eClosing solutions that help lenders streamline the closing process and ramp up to a fully digital closing process at their own pace.

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Snapdocs.....22 Wolters Kluwer...23

OCT/NOV 2023

SPONSORED CONTENT

PRODUCT GUIDE

MORTGAGE LENDERS ARE FACING multiple challenges in today’s market. Borrowers expect a more digital, convenient experience, particularly at closings, and if one lender doesn’t provide it, a competitor will. At the same time, lenders are under intense scrutiny by regulators and investors with the slightest misstep or error resulting in fines or buyback demands. Finally, many lenders are losing money, or at best breaking even on every loan and need to invest in new technology to turn this around. But how can you balance these challenges in the current low-volume environment? Based on your business strategy, the Wolters Kluwer portfolio of industry-leading mortgage solutions can be implemented either as discrete components or as an end-to-end strategy. In either case, these solutions help drive productivity, ensure compliance and enhance customer experience. Having the right technology is central to a successful eClosing strategy. Wolters Kluwer provides options at every step of the way to implement solutions as a piece of the process, and these pieces can later be used together to ramp up to a fully digital closing process at your pace depending on your specific strategy for eClosings. These solutions give users the ability to add different functionalities to meet specific needs as business evolves. Wolters Kluwer meets its customers where they are in their digital adoption strategy, whether fully paper, fully digital or at any level of a hybrid process. ClosingCenter is Wolters Kluwer’s open eClosing solution that connects and integrates with any doc prep provider, RON provider, title company or settlement services provider. OmniVault allows for visibility into all of the different eVaults a lender uses in a single platform, regardless of asset type, making it easy to expand digital adoption to other asset classes within their organization. Wiz provides advanced portfolio analytics to identify regulatory risk and demonstrate CRA, HMDA and Fair Lending Compliance. SmartSign Plus is purpose-built for simple, intuitive and compliant document eSignature across the lending lifecycle. iLienRED helps you complete, record and track mortgage related documents for lien perfection. Finally, Wolters Kluwer’s several doc gen solutions offer highly configurable document generation and loan processing depending on your needs. Moving from paper-based to digital processes is the key for reducing costs. Industry ROI studies routinely show improvements in the $300 to $400 per-loan range for fully digital processes that produce eNotes, rather than paper assets. Wolters Kluwer has an unmatched history of compliance in the mortgage industry and is the recognized leader in eNote creation and eVaulting.

“Having the right technology is central to a successful eClosing strategy.”

OCT/NOV 2023

WOLTERS KLUWER https://www.wolterskluwer. com/en/solutions/eoriginal/ digital-mortgage - Product portfolio ranges from doc gen to eClosing to industry-leading compliance solutions - eNote and eVault pioneer: 89% of all eNotes registered on the MERS eRegistry were originated using Wolters Kluwer technology as of January 1, 2023 - Solutions can be flexibly implemented either as individual components or as part of an end-to-end strategy to enhance client satisfaction and lift productivity

PRODUCT SUMMARY

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Wolters Kluwer helps lenders ramp up to a full digital closing at their own pace