October/November Supplement 2022

Fintech Product Showcase

HOUSINGWIRE

EDITOR-IN-CHIEF SARAH WHEELER MANAGING EDITOR JAMES KLEIMANN

SENIOR MORTGAGE REPORTERS BILL CONROY, REAL ESTATE & TITLE REPORTER BROOKLEE HAN MORTGAGE REPORTER FLÁVIA FURLAN NUNES REPORTER CONNIE KIM LEAD ANALYST LOGAN MOHTASHAMI CONTRIBUTORS RICK SHARGA, SCOTT OLSON

REALTRENDS

VICE PRESIDENT OF REAL ESTATE MARK ADAMS EDITORIAL DIRECTOR TRACEY VELT

DIRECTOR OF RANKINGS PROGRAMS LIZ SMITH EXECUTIVE MANAGER, CEO PROGRAMS JILL OLMSTED SENIOR DATA ANALYST KEERI TRAMM

FINLEDGER

EDITOR JOE BURNS REPORTER TANNISTHA SINHA

REVERSE MORTGAGE DAILY EDITOR CHRIS CLOW

HW MEDIA CORPORATE

CEO CLAYTON COLLINS

COO DIEGO SANCHEZ

DIRECTOR OF FINANCE ANDREW KEY DIRECTOR OF PEOPLE AND CULTURE AMY BEARD CHIEF OF STAFF ALEX BRIDGEMAN VICE PRESIDENT OF GROWTH CAREN KARRIS GROWTH MARKETING MANAGER GREG ROBERTS MAGAZINE EDITOR AUDREY LEE SENIOR GRAPHIC DESIGNER EMILY CARPENTER GRAPHIC DESIGNER BRANDON JOHNSON VICE PRESIDENT OF PRODUCT HOLDEN PAGE UX/UI MANAGER BO FRIZE WEB DIRECTOR BRENT DRIGGERS AD OPS COORDINATOR ELIZABETH LEDOUX DIRECTOR OF HW+ & EVENTS BRENA NATH SENIOR WEBINAR & EVENTS MANAGER ALLISON LAFORGIA MARKETING PROGRAM MANAGER LESLEY COLLINS MEMBERSHIP COORDINATOR SARAHI DE LA CUESTA PEOPLE OPERATIONS MANAGER JAMIE BRIDGES AD OPERATIONS MANAGER MATTHEW STAFFORD MEMBERSHIP DEVELOPMENT SPECIALIST CAROLINE ABAD EMAIL MARKETING SPECIALIST ALI MORRISSEY GROWTH COORDINATOR SYDNEY SMITH SENIOR EVENTS MANAGER KATIE GALBRAITH EVENT SPECIALIST MAKENNA CLAY BUSINESS ANALYST WHITNI ROWE SOCIAL MEDIA STRATEGIST KENNEDY BENJAMIN

SALES

SVP SALES AND OPERATIONS JENNIFER WATSON LAWS

VP SALES MICHAEL ORME

WESTERN CHRISTI HUMPHRIES, LINDSLEY HARRIS, CASS HECKEL CENTRAL & NORTHEAST SAMANTHA STEIN SOUTHERN AMINA JAHIC

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CONTENT SOLUTIONS

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HOW TO REACH US

LETTERS TO THE EDITOR

TIPS

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NEW MEMBERSHIP

MARKETING & ADVERTISING JLAWS@HOUSINGWIRE.COM OR (469) 870-4572 ADVERTISING CLIENT SUCCESS CLIENTSUCCESS@HOUSINGWIRE.COM

Through thick and thin

I’VE BEEN WITH HOUSINGWIRE SINCE 2019, and I already feel like I’m approaching the “I’ve seen it all” territory when it comes to the housing market (Yes, I can hear the pre-2008 industry veterans laughing). Record-breaking origination volume, record-low inter est rates, the COVID-19 pandemic, the CARES Act and headlines of massive industry layoffs with the word “recession” getting thrown around again. It’s jarring, to say the least.

The world of housing seems unpredictable, but there has been a constant in my three years: Innovation. Last year, the focus was on “making hay while the sun shines” and seeking new solutions to solve for the challenges presented, like never-before-seen volume. This year, the rallying cry is to seek out innovations that will improve the bottom line in a tight market. The two situations may seem like polar opposites, but the theme is the same: Tech solving for issues presented by a wild housing market — in the good times or bad.

That’s why you’ll find a dozen pages ahead of you. On each page, you’ll find tech products from companies that know exactly what you’re going through. I encour

age you to dive in and treat this as your go-to product guide. From data and analytic platforms to floorplan mapping solutions, the products featured in this showcase are tailored to specific needs within the housing industry.

I know it’s been a tough year for many, but I hope that you are able to find solace in the fact that there are thou sands of people out there, working together to continue to improve the homebuying and mortgage journey. No matter what the rates do, the industry will continue to innovate and move forward and that’s a beautiful thing.

Happy reading,

Tweets From The Streets

The information contained within should not be construed as a recommendation for any course of action regarding legal, financial or accounting matters.

All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services.

HW Media does not guarantee the accuracy of information provided, and is not liable for any damages, losses or other detriment that may result from the use of these materials.

©

by HW Media, LLC

rights reserved

Black Knight

October/ November

First American Data and Analytics

Transforming the way companies leverage data and enable analytics

Flagging multiple types of risk on loan applications quickly and accurately

Reggora

Streamlining the entire appraisal process with a modern, two-sided appraisal platform

Providing mortgage professionals with the tools they need to mitigate risk

Enhancing underwriting and supporting the borrower journey with powerful data and analytics

Sagent 17

Linking a modern, bankon-your-phone experience for homeowners with smart advice from servicers

Using predictive analytics to help more applicants qualify for mortgages

Casa

Creating a smarter way for agents to conduct fast pricing estimates

NTC – A Covius Solution

Delivering fast, adaptable indoor mapping solutions for the real estate industry

Empowering servicers to prepare, execute, notarize and record lien releases directly and on-demand

Tavant 18

Reducing the processing and underwriting costs of originating a loan with an AI-powered platform

Total Expert 19

Driving and retaining customers by surfacing borrower insights and signals

BLACK KNIGHT, INC. www.blackknightinc.com

Rapid Analytics Platform (RAP)

Product snapshot: The Rapid Analytics Platform (RAP) is a unique, cloud-based data marketplace and decision science studio that transforms the way companies leverage data and enable advanced analytics. With RAP, clients can access Black Knight’s di verse data assets, connect to other data sources and run analytics — all within a single, secure, high-speed platform.

Black Knight’s Rapid Analytics Platform transforms the way companies leverage data and enable analytics

Thefintech solutions today may have been unimaginable just a few years ago. But between the shift to an online business landscape brought on by the COVID-19 pandemic and increasing de mand for digital-first solutions, the mortgage industry was quick to adapt to the new normal of conducting transactions through the virtual world.

Black Knight, a leader in providing innovations that enhance how businesses work with technology, data and analytics, has stayed ahead of the digital mortgage revolution since day one. The company’s Rapid Analytics Platform (RAP), for exam ple, launched in 2019 and simplifies a client’s data and analytics workflow. RAP enables users to easily connect to diverse data assets and run advanced analytics on a single platform with real-time, highspeed processing capabilities to deliver fast results — even in the most complex cases.

Described as a “virtual lab,” RAP is being utilized by forward-thinking mortgage, real estate and capital markets profes sionals for the most advanced capabilities. From portfolio retention strategy, equity analysis and valuation to prepayment and default analytics, pre- and post-bid due dil igence, performance benchmarking and more, RAP significantly reduces the time, effort and cost for organizations in the mortgage industry to analyze large data sets and create models.

Behind RAP’s distinctive innovation is Black Knight’s team of experienced mortgage professionals who knew that clients could benefit significantly by realizing the business value of the company’s data and analytics. But in order for clients to

glean actionable intelligence from that data about customers, prospects, oppor tunities and risk, an innovative tool would have to be built first. This led to the creation of RAP — a single, cloud-based en vironment with massive storage, compute and data science capabilities.

Since the launch of RAP, client adoption has accelerated quickly. As a result, Black Knight continues to make valuable platform enhancements, such as increasing scalability and adding new data sets.

The assets available within RAP include nationwide public-records property and MLS information, loan-level and histori cal mortgage performance data, daily rate lock data, AVMs, home price indices and more. Users have the choice to build their own analytics or leverage Black Knight’s highly experienced professionals to develop and deliver customized analytics, pro viding an extra level of available support.

With RAP, clients have a unique tool that arms them with the information needed to better allocate their resources more effectively. From risk management and portfolio research to economic model ing, benchmarking and investor reporting, RAP transforms how companies leverage data and support decision science strate gies in their workflow.

By delivering computational power significantly greater than what most organiza tions have in-house, RAP is democratizing access to big data and analytics — allowing mid-sized and smaller lenders to con tend in a competitive industry.

With an array of tailored features and a cutting-edge approach, RAP is truly fin tech at the forefront of digital mortgage transformation.

CoreLogic’s Market Risk Indicators provide mortgage professionals with the tools they need to mitigate risk

Theone thing that’s certain in the housing market at this time is un certainty. With rising interest rates, tight inventory and fears of recession, will we see a housing market crash? And if the bubble bursts, will it burst everywhere?

CoreLogic has created Market Risk Indicators to help businesses better plan for the future and to help companies avoid some of the missteps that caused so much damage during the previous financial cri sis. Market Risk Indicators also provide mortgage professionals with the tools they need to mitigate their risk in select metro politan areas that may experience home price downturns.

Market Risk Indicators are designed to tell users the chances of a housing price decline within specific metro areas. CoreLogic provides two separate severity probabilities — more than 10% decline and less than 10% decline. The higher the probability, the higher the risk.

CoreLogic has one of the nation’s most in-depth and comprehensive property databases. The company has combined this information with data from IHSMarkit (now a part of S&P Global), one of the industry leaders in economic forecasting.

By analyzing more property data and economic trends, Market Risk Indicators are able to provide better insight into metro-level trends and can provide it in a format that is easily consumable. Data is available in 392 core-based statistical areas (CBSAs), all 50 states and Washington, D.C.

Market Risk Indicators specifically taps into the economic trends that provide a holistic picture around housing analytics and homeownership affordability within

a market. Examples of these are: gross metro product, unemployment, consumer confidence, population, unique housing supply side and distressed market analytics, and many more.

Previously, clients would need to pur chase and analyze housing and economic data separately — models that analyzed both would need to be built and main tained in-house. That effort represented a massive financial outlay without the same level of certainty.

Market Risk Indicators took all of those expensive, time-consuming processes and combined them into a single deliver able that’s more cost-effective, easier to understand and backed by the best housing and economic data in the industry.

With Market Risk Indicators, clients no longer need to spend hundreds of thousands of dollars and countless resources to develop their own models. Instead of taking “shots in the dark,” strategic decisions about investment, risk and policy can be made using reliable, targeted data.

Now, when a business is planning for expansion into new markets or looking to buy a pool of loans, they can get reliable market risk information to help them improve their decision-making processes, take advantage of opportunities and avoid the areas of highest risk.

Users of Market Risk Indicators appreci ate that they receive a fully revised set of data every month and the in-depth level of data provided. Those insights are given on a metro level, giving clients the ability to correlate and quantify risk levels so they can plan accordingly.

Want to know more? Contact CoreLogic at 866-774-3282.

www.corelogic.com

Market Risk Indicators

Product snapshot: Market Risk Indicators are designed to predict the probability of a home price decline over a 12-month period. Every month, clients will receive analytics based on the lat est economic and housing data, along with probabilities for two price decline severities.

CreditXpert

Product snapshot: CreditXpert’s pre dictive analytics platform helps lenders qualify more applicants, increase ap plicant purchasing power and lower interest rates by identifying near-term credit potential. Once an applicant’s po tential is identified, CreditXpert draws upon the nearly 1 billion credit records analyzed to outline the precise steps needed to reach the target score.

CreditXpert’s predictive analytics platform helps more applicants qualify for mortgages

There’s

no denying that today’s home buying journey is entirely different from a decade ago. Lenders and applicants alike rely on powerful tools and technology that increase transparency and create ease, speed and convenience.

With more than 20 years of experience, CreditXpert has rolled with the punches brought on by a turbulent housing market and has excelled at adapting to the industry’s growing digital revolution and shift toward fast fintech solutions.

The company’s predictive analytics platform not only provides lenders with the benefit of intuitive technology, it also helps more applicants qualify for mortgages — in many cases, applicants who would oth erwise be turned away.

Upon identifying an applicant’s credit potential, CreditXpert’s platform then draws upon nearly one billion credit re cords to outline the steps needed to reach the applicant’s target credit score. From there, lenders can work with their clients to increase credit scores and lower longterm financing costs, building trust along the way.

However, CreditXpert isn’t just helping those with lower scores qualify for mortgages. The company’s platform is used by industry leaders and over 60,000 loan officers to increase credit score transparency, qualify more applicants, increase applicant purchasing power and lower interest rates by identifying near-term credit potential for every client.

By offering the most competitive loan programs and rates, CreditXpert users can reduce pipeline fallout from low credit scores and retain more leads, resulting in more closed loans and increased produc tion profit. And there are even more ad vantages from the applicant’s perspective.

Applicants can save significantly thanks to CreditXpert. For instance, an applicant with an initial credit score of 640 who is looking to finance $300,000 over 30 years would qualify for an interest rate of 6.13%, making monthly payments $1,823. But if that same applicant could increase their credit score to 700 within 30 days, they could qualify for an interest rate of 5.5%, bringing their monthly payment down to $1,703. That’s a savings of $40,000 over the life of the loan.

Helping clients save big on mortgages isn’t the only reason lenders appreciate partnering with CreditXpert. Precision analytics and easy-to-use solutions that don’t require specialized training are major rea sons why lenders choose CreditXpert’s platform.

CreditXpert brings an unparalleled level of transparency and accountability to the only key mortgage determining criteria that can be impacted in the near term: an applicant’s credit score. Mortgage lenders that use CreditXpert qualify more applicants, make more competitive offers and close more loans by helping applicants reach their full credit potential, regardless of their initial score.

CubiCasa’s free SaaS technology has helped create more than 1 million floor plans to date

CubiCasa is the leader in delivering fast, adaptable indoor mapping solutions for the real estate industry. Users can complete a schematic 2D floor plan using just a smartphone, with no training or cost required.

CubiCasa’s innovative SaaS technology digitally maps out a home’s floor plan in as little as five minutes. This helps eliminate human error, creates digital consistency in the output, and democratizes the creation of accurate property data critical to real estate listings and the appraisal process on a home loan.

To continue to modernize the valuation process and achieve its goal of drastically increasing the number of floor plans in the U.S., CubiCasa is now offering their users access to a free version product, as well as more product configuration options so users can select a pricing model that best fits their use case. By reducing product costs, real estate agents, real estate pho tographers, AMCs, appraisers and home owners now have a tool at their fingertips capable of delivering a precise floor plan.

CubiCasa’s technology is used in 160 different countries and has helped create more than 1 million floor plans, in large part based on its ease of use and quick turnaround times. The company wants to drastically increase use of its product in the U.S. to drive the industry toward a new paradigm.

Earlier this year, news of the 1004/70 Desktop Appraisal Guidelines came from government-sponsored entities Fannie Mae and Freddie Mac. These new guidelines put an emphasis on the digital floor plan requirement, ensuring thousands of

appraisers and appraisal management companies have access to a detailed view of a property and can fully understand the marketability and functionality of the property without having to leave their desks.

CubiCasa’s compliant technology helps empower this industry shift by allowing anyone with a smartphone to create a digital floor plan in minutes. This gives appraisers more opportunity than ever to focus on the property’s final value, dras tically reducing the time it takes for an appraisal to be completed and reducing appraised value wait times to two to three days, as opposed to weeks.

CubiCasa’s free technology ensures all gross living area (GLA) calculated measurements are aligned with American National Standards Institute (ANSI) standards and delivered quickly and efficiently, with a turnaround time as little as five minutes.

As such, the technology supports industry standardization and consistency and fosters compliance as the appraisal process continues to experience modernization.

Users have the ability to leverage CubiCasa’s technology without prior training. All that’s needed is a smartphone to create a digitized floor plan using the app while conducting a walkthrough of a home. Square footage is the second-highest driv er of a home’s value, and CubiCasa’s tech nology helps minimize inconsistencies and variations in the property data collec tion and inspection process. Eliminating costs makes it straightforward for any appraiser to ensure they are giving their client their home’s precise data.

CUBICASA www.cubi.casa/

CubiCasa

Product snapshot: CubiCasa is a glob al market leader in mobile indoor floor plan scanning, providing an easy-touse, fast, free app to real estate industry professionals. To date, CubiCasa’s tech nology is used in 160 countries and has helped create more than 1 million floor plans. CubiCasa is available on the App Store and Google Play.

FIRST AMERICAN DATA & ANALYTICS dna.firstam.com

FraudGuard

Product snapshot: FraudGuard is an industry-leading, comprehensive de cision support tool designed to quickly and accurately flag multiple types of risk on loan applications, including fraud, compliance, identity and mis representation risk. The latest release captures and analyzes more data and offers channel-specific configurations, such as a streamlined home equity solution and a correspondent lending solution, to improve efficiencies and streamline alert reviews.

First American Data & Analytics’ FraudGuard quickly and accurately flags multiple types of risk on loan apps

Fraud

risk is growing as the market shifts away from traditionally lowrisk refinances and moves toward a purchase and home equity driven market. First American Data & Analytics’ FraudGuard solution, a leading fraud, compliance and verification suite, is the right product for these market conditions, as it significantly reduces fraud risk. The industry-leading solution integrates the industry’s largest property ownership and public record data sets, including homeowners’ association contact information, helping lenders accelerate decision-mak ing and increase pull-through rates.

In an environment where lender profit margins are under pressure, FraudGuard enhances efficiency through integrations with leading loan origination software platforms and bolsters analytical accura cy, while reducing alert review rates with out creating greater exposure to fraud risk and buyback demands.

First American has also partnered with industry leaders, like Equifax, to create more efficient workflows within FraudGuard, such as enhancements to its Undisclosed Debt Monitoring solution, which allows for automatic, ongoing monitoring of the borrower’s credit report during mortgage origination.

First American is continually fine-tuning and customizing FraudGuard to enhance its scalability, and further reduce the need for non-critical reviews. FraudGuard’s latest release includes analytics that simpli

fy the review process by streamlining the data collected from the loan application. This update will allow the platform to, over time, produce even deeper insights into the risks associated with the borrowers, subject property and all participants in the transaction.

Additional updates to the process work flow incorporate more Uniform Residential Loan Application and loan participant data to produce more insightful analytics.

FraudGuard’s flexible configuration op tions allow lenders to tailor channel-specific versions to their specific needs. For example, different levels of reports match the different needs and risk tolerances of purchase mortgage originators, correspondent lenders and home equity originators.

In 2021, First American also rolled out a new, innovative fraud scoring model, AppIntelligence Score, that can be used in conjunction with FraudGuard to help underwriters spend their time evaluat ing the loans that have the most risk and streamline the evaluation of the loans with the least risk.

Clients of First American Data & Analytics appreciate the collaborative approach to client relationships, the contin ued investment the company has made in its mortgage analytics products and its commitment to industry leadership in data quality, analytics, customer support and unique product development.

Flueid Decision brings powerful data and analytics to the start of the loan life cycle to enhance underwriting

The global collective experienced significant turbulence during the COVID-19 pandemic years. As the world population was forced to press pause on many of life’s biggest milestones, in novation took hold and companies found new ways to conduct business through the digital landscape. For the mortgage indus try, the dash toward virtual solutions and reliable fintech was crucial to reigniting the journey for hopeful homebuyers.

For Flueid, the mission to deliver a digitally accelerated real estate life cycle began long before the pandemic push — nearly 30 years ago, in fact. Back then, the tech craze was booming, and the company’s founders recognized an opportu nity to bring data and technology to the industry. Today, the goal of streamlining real estate transactions from start to fin ish remains the same – especially as U.S. homeowners find themselves enjoying approximately $27.8 trillion in home equity.

With its innovative SaaS platform, Flueid Decision, Flueid brings robust data and analytics forward to jump-start the loan life cycle, enhance the underwriting pro cess and support a frictionless lender-borrower journey during one of life’s major moments.

Designed to fuel lenders’ existing core operating systems and increase pull through in existing pipelines, Flueid Decision aims to provide an exceptional borrower experience every time that can adapt to any cycle — like today’s home equity market.

Lenders can feel confident knowing that the components of their loan applications are completed correctly thanks to the insights Flueid Decision delivers on both the borrower and the property. This allows lenders to instantly vet the consumer, lock in the a competitive rate and schedule the signing on most loan files with ease.

Although legacy platforms typically

focus on one decision and one customer type, Flueid’s engine is built to be exten sible to all market cycles and transaction types.

This ability to customize means custom ers, including lenders, title agents, under writers, servicers, brokers, investors and more, can seamlessly tackle everything from home equity and refinance to pur chase transactions, as well as support a frictionless loss mitigation process.

Flueid’s unique technology enhanc es the loan origination process so every party in the lending transaction has the data and insights needed upfront, remov ing unnecessary surprises that have historically extended the lending process. In fact, Flueid Decision has already reduced cycle times by five to 11 days or 24% within the loan underwriting process. And pull through rates have experienced increases to 80% or more because Flueid Decision helps lenders:

• Immediately prioritize a lender’s transactions into a Clear to Schedule Signing pipeline

• Illuminate alerts and exceptions to review and assign the right workflow and staffing upfront

• Identify loans immediately that would later fallout in the life cycle, saving time and money

Already adopted by 50 companies globally, multiple Fortune 500s and five of the top 20 national lenders, it’s no surprise that Flueid Decision has fueled more than 1 million transactions since its launch in 2020 and processed nearly $209 billion in loan volume by the first half of 2022.

Contact hi@flueid.com to learn how Flueid can help you enhance current loan underwriting processes by plugging into existing core systems and ultimately, better serve the consumer.

FLUEID www.flueid.com

Flueid Decision

Product snapshot: Flueid Decision is a SaaS platform that brings powerful data and analytics forward to the start of the loan life cycle to enhance the underwriting process and support a frictionless lender-borrower journey during one of life’s biggest moments. It’s designed to fuel lenders’ existing core operating systems to reduce cycle times, increase pull through in existing pipelines and provide an exceptional borrower experience every time.

HOMEGENIUS INC. homegenius.com

geniusprice

Product snapshot: geniusprice tech nology is a groundbreaking property intelligence platform that provides brokerages and agents with next-level analytics and insights in an interface that’s easy to use and takes home price estimates to a new level.

homegenius Real Estate’s geniusprice allows agents to conduct pricing estimates in as little as five minutes

So

much has evolved in the real estate process — agents and brokers no longer flip through the pages of MLS books, thumb through a Rolodex or fill out carbon copy contracts with their clients. However, one element of the real estate process that hasn’t seemed to progress is the comparative market analysis, or CMA, which is created to establish a price for a property. homegenius recognized the industry’s need for an updated, smarter way to create pricing estimates for homes —one that utilizes cutting-edge technology and machine learning — and developed the geniusprice platform.

Using this next generation of personalized property intelligence, geniusprice technology from homegenius Real Estate leverages advanced valuation analytics, so agents and brokers can gain a deeper understanding of subject properties and their local real estate markets.

This intelligent pricing engine for real es tate allows users to bring these advanced analytics to living room conversations, all in one easy-to-use interface. Agents and brokers no longer need to go through the manual process of finding and evaluating comparables, which often includes using multiple systems and services to get the information they need. Using geniusprice technology, they can easily view their local data, quickly update comps in real-time, as well as view the available transaction history and previous photos of properties in their local areas. geniusprice technolo gy also utilizes photo AI technology to assess the condition of certain rooms in the

home, so agents no longer need to “stare and compare” to find homes similar in fin ishes and quality to their subject property.

The legacy CMA process is 25 to 30 years old and takes a great deal of time to perform manually. Rather than taking hours, the geniusprice platform is allowing agents to do pricing estimates much more quickly — even in less than five minutes.

Agents and brokers can also create impressive presentations quickly, saving an average of 30 to 45 minutes per presen tation, giving them time back in their day to build relationships with their existing clients and prospect for new ones.

geniusprice technology is not a CMA. It’s a transformative advancement in real estate technology that utilizes trusted, ad vanced analytics to generate micro-market analysis based on curated data— resulting in highly personalized, local intelligence that agents and brokers can use to differentiate themselves in an industry that, right now, has more active agents than active local listings.

With this property intelligence platform, homegenius is answering a widespread need for a faster, easier and more personalized real estate experience from search to close, powered by modern data science. By reinventing the old traditional CMA with geniusprice technology, homegenius is offering in-depth, personalized property intelligence for real estate professionals to share with their clients and take their business to the next level.

For more information on geniusprice technology, please visit homegenius.com.

With NTC’s PerfectDocs, servicers can prepare, execute, notarize and record lien releases directly

Outsourcing or hiring in-house compliance experts are no lon ger the only options for servicers who need help handling lien releases and assignment of mortgage documents. With the use of PerfectDocs technology, virtually anyone can prepare, validate, execute, notarize and even record these documents within minutes without compromising the integrity or validity of the document. Nationwide Title Clearing has invested more than 31 years of experience, knowledge and technology into creating PerfectDocs, the first complete web-based solution that provides both NTC and users with a “share-the-work” solution.

PerfectDocs provides for a completely paperless process anywhere eRecord is available. From when the order opens to the release being recorded, users never have to print a piece of paper or cut a check for recording. Instead, all execution is safely electronic while capturing the notary log for record-keeping and compliance.

Benefits of PerfectDocs include:

• Tech-enabled, anywhere, secure, web-based platform

• Satisfies DRBC requirements

• Compliant with state/county regulations

• Enables operational control to bal ance units, geographies or loan types for in or outsource, without additional contracting

• Built-in exception-handling for full-service assistance by NTC professionals

• Provides system-of-record for internal and external audits

• Control and speed for urgent docu ment production needs

Data entry is a separate function and can be completed with client staff or offshore partners. All management queues can assign work by hard states versus easy states

or what suits the employee. Quality inspection after data entry can be customized to account for new employees or experts with low error rates.

Clients using PerfectDocs tend to take advantage of the hybrid model, which al lows them to share the working environment. While clients complete orders from start to finish, they always have a safety net with NTC available to complete orders or pieces of orders with additional services. NTC can do the heavy lifting with record ing paper releases by attaching cover sheets and recording fee checks, mailing recorded releases to borrowers, or han dling the cancellations and mailing the original collateral.

The PerfectDocs platform allows for use of NTC’s full-service options, with the ability to transfer work to NTC for any reason the client needs, such as overflow, busi ness continuity or disaster recovery.

PerfectDocs is fully compliant with state, county and MERS regulations. NTC manag es state timeframes for lien releases, data requirements, forms and recording fees, so clients no longer have to be experts in that space for over 3,600 recording jurisdictions.

Clients can manage work within the sys tem by compliance deadlines or custom SLA requirements calculated at import. If an increase in volume becomes an issue, they’re able to push orders to NTC to be processed to maintain overall compliance. And to simplify future auditing re quirements, the PerfectDocs system hosts all information to complete the order, including a history of the order and an image of the recorded document.

PerfectDocs is the only system backed by the same engine that successfully pro cesses large numbers of releases and as signments by NTC.

Immediate state and county updates, as well as accurate recording fee calcula tions, drive NTC’s reject rate of less than .5%.

NTC – A COVIUS SOLUTION

PerfectDocs

Product snapshot: PerfectDocs en ables servicers and capital markets asset managers to prepare, execute, notarize and record lien releases and assignment of mortgage documents directly, on-demand, through an online platform that offers the same compli ance and eRecord network of NTC’s full-service solution.

Reggora Appraisal Management Platform

Product snapshot: Reggora’s mod ern, two-sided platform for mortgage lenders and appraisal vendors solves the appraisal segment of the digital mortgage. Through advanced, custom izable workflows, Reggora streamlines the entire appraisal process, improving the borrower experience. Lenders and appraisers benefit from payment pro cessing, automated order manage ment, rule-based reviews, appraisal delivery, status updates and more.

Lenders can reduce costs per loan by up to $258 per file using the Reggora Appraisal Management Platform

As

more aspects of the mortgage process venture into the online realm, appraisal remains a bottleneck that regularly causes significant delays and loss in profit. With so many costs and slowdowns being attributed to inefficient appraisals, the opportunity that online appraisal presents is enormous, leaving no room for lenders to forsake fintech solutions that focus on this pivotal part of the process.

Reggora is facing the issues surrounding modern appraisals head-on with its industry-leading Reggora Appraisal Management Platform. With the help of the company’s innovative appraisal platform, lenders can reduce costs per loan by up to $258 per file by addressing multi ple pain points within a lender’s appraisal operation:

• Lengthy cycle times

• Operational efficiency

• Revenue leakage

• Lack of visibility for loan officers and borrowers

With the number of professional apprais ers continuing to shrink, having the right appraisal tech solutions in place is crucial to sustained growth and ensuring the ap praisal doesn’t slow the rest of the mortgage journey. According to STRATMOR research, 1 in 8 closings is delayed due to the appraisal, and issues with the appraisal are cited in nearly 6% of cases when the borrower walks away from a loan. And those numbers add up when it comes to profit loss.

By automating the manual components of the process and providing a singular source of truth for loan officers and stakeholders, Reggora’s appraisal management platform increases the overall efficiency and value of each loan file, ultimately min-

imizing the risk of profit loss.

Reggora’s platform stands out from lega cy products as an innovative solution that actively invests in solving snags in the appraisal process.

Reggora’s platform simplifies tech adop tion by integrating into a lender’s existing LOS thanks to its open APIs.

The Reggora Appraisal Management Platform’s cost savings and automation amount to $286 worth of value per loan for lenders across several value drivers:

• Reducing time in appraisal manual management billing activities

• Eliminating revenue leakage from payment collection

• Driving down cycle times

• Increasing referrals through an im proved borrower experience

In short, Reggora offers a cost-saving solution for lenders, no matter their loan volume.

With automation such as instant file uploads to the GSEs, appraisal quality control and appraisal payment processing, lenders can increase the speed and accuracy of appraisal order management at scale.

While it’s impossible to know the future of real estate fintech, the professionals at Reggora are perpetually striving to enhance speed and accuracy, reduce cost and upgrade the customer experience.

As the world races toward automation in nearly every industry, Reggora aims to remain a leader in mortgage technology. With an inner drive to deliver state-ofthe-art appraisal solutions, the company plans to execute process modernization with agility and respond to the changing needs of its customers with innovative fin tech products that move in step with an ever-changing market.

Sagent’s consumer loan servicing platform CARE aims to care for and retain customers through good and bad

While digital-first transformation in the COVID-19 pandemic and post-pandemic years has evolved both business processes and consumer expectations, when it comes to customer experience, most agree that automation can’t replace human connection. In the mortgage industry, where building rela tionships with customers is essential to long-term satisfaction and, by extension, customer retention, the need for a person al touch is vital.

Striking the right balance between efficient automation and solid customer service is a challenge throughout the mortgage industry, but this is where Sagent excels. Sagent’s consumer loan servicing platform, CARE (which stands for Customer Attention, Retention and Engagement), couldn’t be named more appropriately.

The purpose and mission of CARE are in the name. The platform aims to care for and retain customers through good times and bad, provide real-time views of home equity, make custom loan offers and offer immediate hardship help from any device. Designed for consumers and built for enterprise, CARE is comprised of three essential components.

1. CARE Loan Servicing gives customers the power to self-serve when it comes to managing their mortgage or non-mortgage loans. Borrowers can manage payments and escrows, find savings and engage with servicers on the same device they use for shopping, chatting or playing their favorite game — and with the same ease and simplicity.

2. With CARE Customer Service, ser vicers work within the same UI/ UX as customers and can co-pilot to resolve customer needs with re al-time secure messaging and doc/ data sharing.

3. Lastly, CARE API Marketplace is an API platform that lets servicers incorporate their CARE servicing tools with the rest of the consumer

experience.

While all three components of CARE have distinct purposes, they combine to bring the same modern experience borrowers get in the origination space to ser vicing, where customer relationships are tactfully managed and grown over the decades-long loan life cycle.

As a cloud-native consumer-servicing platform that is continuously updated, CARE is designed to meet the evolving needs of homeowners. The platform also focuses on delivering a configurable interface for servicers, providing them the ability to brand the platform as their own.

Sagent CARE solves both engagement and retention issues by creating a continuous servicing-to-origination loop through responsibly using borrower data. This game-changing loop works in two essential ways:

• First, CARE seamlessly links servicers’ customer support teams to the homeowner experience.

• Second, CARE uses bidirectional data sharing between homeown er-facing products (like CARE) and servicing and default systems (like Sagent’s LoanServ and Tempo) so the homeowner and enterprise experiences are always connected — and always informed by each individual homeowner’s data in real-time.

In an era where the CFPB is pushing for servicers to improve call center response times, increase data on key metrics and proactively promote options to borrowers — especially during hardships — Sagent brings a configurable solution to the table that keeps up with regulatory changes and shifting policy demands in order to remain compliant.

As flexible mortgage fintech grows in im portance, Sagent continues to highlight its ability to combine automation with real-time access to human support with Sagent’s consumer loan servicing platform, CARE.

SAGENT sagent.com

CARE

Product snapshot: CARE is Sagent’s consumer mortgage servicing plat form that links a modern, bank-onyour-phone experience for homeown ers with smart, human advice from servicers. Homeowners can manage all loan and homeownership needs, analyze equity and explore new offers in a single, friendly platform at any time, from any device. Servicers use the same UI/UX as customers and can co-pilot to resolve customer needs with real-time secure messaging and doc/ data sharing.

TAVANT

Touchless Lending

Product snapshot: Touchless Lending is an AI-powered lending-as-a-service platform that provides end-to-end mortgage manufacturing. Loan offi cers, processors and underwriters utilize Touchless Lending’s Optimized Workflows to engage with data and make decisions faster, instead of re lying on physical documentation and manual data entry.

Touchless Lending from Tavant reduces the processing and underwriting costs of originating a loan by 77%

The

cost to originate a loan has continuously increased over the years, hitting a peak of over $10,000 despite the injection of multiple technologies into the mortgage origination process.

Touchless Lending by Tavant was developed to directly focus on solving this problem.

The vision for Touchless Lending was to remove the many humans-in-the-loop embedded in the mortgage process, eliminate the amount of paper that flows through each loan in the application intake and decisioning process, and remove the need for multiple iterations between borrower, loan officer, processors and underwriters that lead to an increased cycle time of anywhere from 45 to 60 days to close a loan.

Touchless Lending reduces the process ing and underwriting costs of originating a loan by 77%. The AI-powered lendingas-a-service platform also increases the throughput of the underwriter from three or four loan underwrites a day to more than 12 underwrites per day. The solution pro vides immediate business lift, including full automation of document digitization to data consistency checks, income, credit, asset, collateral, title and fraud checks, automatically fulfilling the conditions on a loan, and multi-investor analysis.

The Touchless Lending platform uses AI and machine learning techniques to solve the hard problem of using a machine to do the work of a senior processor and an expert underwriter. Tavant has mixed and matched the use of computer vision and natural language processing with proce dural rules processing to provide the best technical solution for straight-through processing and automated underwriting.

The platform is LOS agnostic and will work with any CRM as well as POS plat forms in the mortgage industry.

It uses Digital Ledger Technologies so that all operations on a loan are im mutable and can be tracked from its ori gin to it becoming a closed/funded loan, reducing repurchase risk and allowing investors to perform their due diligence when buying the loan.

Touchless Lending offers a 77% cost sav ings for underwriting and processing, an increase in underwriting by roughly 4.5 times to handle more mortgages at once and clear-to-close decisions in as little as five to seven days. Lenders have seen an 11% increase in total annual gains from Touchless Lending as well as savings on operational costs.

Lenders using Touchless Lending appreciate the faster time to product de ployment and the seamless, intuitive integration into their existing workflows and business processes. The ROI is immedi ately realizable and tangible.

The Touchless Lending platform provides an optional Underwriter’s Workstation that is the most user-friendly and advanced workstation available for underwriters in the market today. Data visualization techniques coupled with AI and machine learning-driven insights from the borrower’s and the property’s profile and characteristics provide the fastest path to comprehending the story of a loan, and therefore the fastest pathway to deci sioning the loan.

Although the platform focuses initially on automating the mortgage processing and underwriting life cycles of a mortgage, the goal is to automate anything and everything that can be automated.

Total Expert’s Customer Intelligence drives hundreds of new originations by looking for signals from customers

TOTAL EXPERT

totalexpert.com/

As

lenders continue to pivot strategies after last year’s record-break ing refinance volume, they’ve quickly found that, in this market, every mortgage counts. To make the most of it, lenders must be able to engage borrowers seeking to refinance cash out of their home, to purchase a new home and even the rare rate refinance.

The good news is that there is a solution that helps lenders do just that. Customer Intelligence from Total Expert drives growth and retains customers by surfacing borrower intent with consumer insights and signals in the Total Expert Platform. Total Expert’s Customer Intelligence drives hundreds of new originations by looking for signals from customers of a need for mortgage financing.

A key feature is its mortgage credit inqui ry alert, which lets you know when a lender pulls credit for a mortgage on someone in your database. This is key to overcom ing borrower retention issues, a common struggle.

Many people don’t immediately think of a lender when they want to sell or buy a home. They think of contacting a Realtor first. The Realtor then refers to lenders they trust. If you were the lender that pro vided the customer’s last loan, you’re usually out. You wouldn’t know the customer needs credit unless they literally told a loan officer or applied on your website.

Customer Intelligence solves this problem because homebuyers often look at mortgage payments to determine their price range. When they want to know how much house they can afford, they start shopping lenders. Customer Intelligence’s

mortgage credit inquiry alerts work to inform its users the moment a credit pull takes place for a mortgage on someone in your database.

Catching a credit pull also opens other avenues for mortgage originations. Borrowers have a record $11 trillion in “tappable” equity that they could use for a cash-out refinance or home equity line of credit (HELOC). Customer Intelligence allows lenders to engage a customer at a time when they are looking for mortgage credit.

Customer Intelligence by Total Expert also features listing insights, which deliv ers an alert when a borrower’s home is put on the MLS. And coming soon, Customer Intelligence will feature Equity and Rate Insights, which alert a lender when a borrower has meaningful equity in their home, or a new rate is available that would be meaningful to a prospective borrower.

In today’s market in which every loan counts, it’s vital to have solutions in place to ensure you’re engaging and retaining borrowers. In that regard, Total Expert’s data speaks for itself: For every 50,000 contacts monitored in a mortgage or banking database through Total Expert’s Customer Intelligence functionality, lend ers discover nearly 200 additional mort gages per year, according to lender data.

Finally, the biggest payoff experienced by Total Expert customers is the level of service and deeper relationships with customers. A lender that can identify and engage about their most pressing needs is well ahead of peers who are still in passive mode on service. Borrowers will choose lenders who step forward to serve them.

Customer Intelligence

Product snapshot: Customer Intelligence drives growth and retains customers by surfacing borrower in tent for mortgage financing through consumer insights and signals identi fied with the Total Expert platform. The product uses mortgage credit inquiry alerts and listing insights, with more features coming soon, to help lenders find borrowers needing their services.