Endress+Hauser Group
Employee Magazine
Issue 2/2015
connections 6 Internet of Things What digitalization means for process automation
19 Martín Sabatté, Argentina
A safe pair of hands
14 Far-away galaxies How optical sensors from Kaiser expand our horizon
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10 Early risers
14 Stargazers
16 Gourmets
A day in the life of Iván Arredondo, branch manager at the Latin America Support Center.
The optical elements of Kaiser Optical Systems (KOSI) enjoy a great reputation in astronomy.
How to find friends in Ireland with whiskey (and lose friends with whisky).
4 Endress+Hauser India has moved to new offices
12 Production à la France: The core competences of Endress+Hauser’s site in Cernay
18 Good work: Carefree time for underprivileged children in England
14 Far-away galaxies: Modern telescopes rely on Kaiser’s optical expertise
18 Then and now: The indestructible Nivopilot
5 Attractive employer: Awards for PC Flowtec and PC Conducta 6 Digitization: How the ‘Internet of Things’ changes industry and our company 10 A day in the life of… Iván Arredondo, branch manager food at LASC Panama
16 Very close ties: Why customer relations are particularly important in Ireland 17 City tour: In and around Cork, the real capital of Ireland
19 More than muscles: Martín Sabatté of Endress+Hauser Argentina All issues are also available electronically in ENGINE.
Imprint Publisher Endress+Hauser Management AG, Kägenstrasse 2, 4153 Reinach BL 1, Switzerland Editors David Bosshard, Monique Juillerat (project management), Roland Kienzler, Anna Kürzinger, Alexander Marzahn (chief editor), Martin Raab Language adaptations Daniel Hawpe, Peter Späth, Helen White Production, design Isler Tomasi GmbH, Visual Communication, Zurich
Proofreading Jan Sinstadt Images, photos Carolina Bauab, ESO, Christoph Fein, Eric Le Roux, LiScha, Gerard McCarthy, Gonzalo Prados, Mark Reddy, Roland Schönlau, Martin Spiess Print, distribution Binkert Druck AG, Laufenburg, Switzerland Published 3 times per year. Next issue: December 2015 Copies 7,050 in German, 5,530 in English, 800 in Chinese Contact magazine@holding.endress.com
This magazine is printed on FSC certified paper. The Forest Stewardship Council (FSC) prohibits practices that are detrimental to trees and forest ecology.
Editorial
The digital world will change business and society Digitization has hit our society like a tsunami. The way we buy books and concert tickets has changed in the same way as we book railway or airline tickets. When we look for an answer to a question, we no longer open an encyclopedia but consult Google or Wikipedia instead. Things are not much different for business. Just think how drastically business models in the press and the media have changed: fewer and fewer actual newspapers are being sold and it’s increasingly diffi cult to charge for online content. Or think of the hotel sector: online booking portals are the new middlemen between hotels and guests – a fundamental change in customer relations. And a real challenge for hotels, because the new services naturally cut into their earnings. ‘Industry 4.0’ is the slogan for the digitization of industry. Our measurement instruments are gradually becoming part of the ‘internet of things.’ They have become intelligent: they can communicate with other components and be networked in many different ways. The manner in which we create added value is changing; networking with customers and suppliers will be ever more important. Find out more in this issue of the Endress+Hauser employee magazine ‘connections.’ One last point: do you think the tsunami image I used at the beginning is right? After all, it suggests danger. But digitization also heralds great opportunities and chances for those who adapt early and create the appropriate offerings. Think again of the hotel booking portals. They are among the winners. We too want to be among the winners. To make the best of changes, we must learn many new things in the shortest of time. This won’t always be easy. But I firmly believe it will be worth the effort! Yours,
Michael Ziesemer
„Digitization heralds great opportunities for those who adapt early.“ Michael Ziesemer, COO of the Endress+Hauser Group
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N ew offices in Mumbai Endress+Hauser India is thrilled with its new premises
Plenty of space and a new customer center: Endress+Hauser India’s 187 people have much to offer their customers.
With over 20 percent growth and a doubled headcount in the last eight years, space in the existing sales center had been growing increasingly tight for Endress+Hauser India. In May 2015, the people working at the location moved to new headquarters on the seventh floor of ‘Godrej One’, a representative business center in the
Vikhroli suburb of Mumbai. The new building is a stone’s throw away from the old plot, offering a home to nearly 200 staff and excellent con nections to highways, rail station and airport. A true jewel in the crown is the new Customer Experience Center where Endress+Hauser’s product range is
presented in a modern and attractive setting (see photo on the right) and where customer training seminars are held. Conference and meeting rooms plus modern recreation zones radiate a pleasant atmosphere. The energy-certified building also accommodates staff facilities such as a restaurant, fitness room and childcare center.
New building in Italy
New sales subsidiary in Colombia
After more than 20 years of growth, the sales building of Endress+Hauser Italy near Milan is bursting at the seams. But soon there will be cause for celebration: building work at the nearby new construction – a three- storey building distinctively shaped like a glass cube – is progressing speedily. Its 5,700 square meters of floor space is expected to be occupied in the fall of 2015.
Endress+Hauser consolidates its market position in Colombia by establishing its own sales center: after two decades of successful cooperation, Endress+Hauser will take over the process automation sector of its sales and service partner Colsein Ltda. from 1 January 2016. Employing around a third of Colsein’s 250 staff, the new company will continue to reside in the country’s capital, Bogotà. Gabriel Navas, founder and director of Colsein, will become a member of the management team. With almost 50 million people, Colombia is Latin America’s most populous country after Brazil, and is the continent’s second biggest growth market after Chile. Prime economic drivers are the oil & gas industries, but the country also offers interesting perspec-
On schedule
tives in the food, water/wastewater and power & energy sectors. “We believe Colombia represents a market with great potential for further growth,” explains Michael Ziesemer, Chief Operating Officer of the Endress+Hauser Group.
Good foundations: The long-established site of the Endress+Hauser agency in Bogotà.
Group News
Integrated energy management
Personnel news
Full takeover of Systemplan Endress+Hauser will fully take over Systemplan GmbH and continue it under the name Endress+Hauser Systemplan GmbH. The consultancy and engineering company located in Durmersheim, Germany will act as a Center of Competence with global responsibility for energy management solutions. Company founder Michael Hager has sold the remaining shares and will retire from management by the end of the year, but will continue to work for the company in a consulting capacity. In operative terms the company will concentrate on Central Europe, working outwards from the German market. From 1 January 2016, Endress+Hauser Systemplan will be directed by Günther Lukassen, Managing Director of Endress+Hauser Germany.
Attractive employer
Awards for PC Flowtec and PC Conducta The globally operating research and consulting institute ‘Great Place to Work’ lists Endress+Hauser Flowtec AG among Switzerland’s best employers. In 2014, 95 enterprises took part in the benchmark study, with 28 now proudly boasting the title after some thorough research. The Production Center took 5th place in the ‘Large Companies’ category for firms with over 250 employees. “This award proves that we are on the right track with our corporate approach and our job philosophy, and that our people are comfortable with us,” says Marcel Ziltener, Director HR. This is now the second time in succession that Endress+Hauser Conducta proudly holds the title ’Employer of the Year’. The employer’s competition judged the satisfaction of the workforce, their identification with the company and its products, and the quality of its management. “Our people’s commitment and motivation are essential pillars of our company’s success,” says Managing Director Dr Manfred Jagiella. “We offer them a working environment where work is also fun.”
Instant aid
I ST collects funds for the earthquake victims in Nepal In the course of a presentation about the Langtang region in Nepal, which had been badly hit by the earthquake, Innovative Sensor Technology AG collected a donation of 3.000 Swiss Francs. The money was remitted to the relief organization LiScha Hima laya which gives families instant help in the shape of emergency packages including tents, blankets and food. “90 percent of all houses and schools in this region have been damaged by the earthquakes in April and May,” explains the initiator Konstantin Kirsch, who works for IST. The rest of the money will be used for rebuilding schools. “We are ever so grateful for this great action with its over-
whelming outcome,” the organization responded. “This money goes a long way in Nepal.” www.lischa-himalaya.org
Many families in Nepal have been left with nothing.
Steffen Huber (51), Corporate Sales Director of Sales Area B, will be the new Director of Endress+Hauser Instruments International from 1 January 2016. The graduate business economist succeeds Jean-Gyl Capt (64) who has managed the company since 2006 and established many successful SCs. Until his retirement, Jean-Gyl Capt will remain in charge of Sales Area E as Corporate Sales D irector. After 35 years in the service of Endress+Hauser, Werner Hofmann (63), Managing Director Operations of Endress+Hauser Infoserve since 2009, has retired. His successor as of 1 July 2015 is Ralf Straub, until recently Director Operations. Florian Krogmann has been appointed to the management board of IST AG. The development engineer has worked for Innovative Sensor Technology since 2007. Since 2009 he has been Head of Development Technology, a function which he will continue to fulfill.
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Are we ready f or the Internet o f Things? The digitization of the world continues persistently. As physical objects and the v irtual world of data become increasingly connected, the automation industry faces a real challenge. This raises the question: is Endress+Hauser prepared for the fourth industrial revolution?
The Internet of Things: how manufacturing and
Raw material pricing/ stock exchange
Raw material storage
Smart supply network Continuous optimization of the product flow in line with supply and demand
Raw material storage Traffic flow optimization
Supplier
JS: Bitte Wortwiederholung vermeiden. Digitization is changing our personal and work lives at lightning speed. Across a swathe of industries including travel, book retailing, transportation and communication, business models are changing. Even social interaction is taking place more and more on electronic displays. No wonder: every 18 months, computer chips are doubling in power and the price of information is cut in half. Nowhere is the pace of development so fast as in the world of bits and bytes. And in no other industry is the next trend so difficult to forecast. What does that mean for Endress+Hauser? The digital transformation has long since impacted the industrial sector. As automation and information technologies converge, experts predict this will lead to radically different production flows. The boundaries between production, warehousing and administration will be transparent and the systems for production, sales, customer and supplier management will grow more tightly meshed. Exactly where this development will lead to is anyone’s guess, but one thing is certain: it will alter the entire value chain. And it’s in our own best interest to have a hand in this transformation. Open systems But hasn’t digital technology been part of the automation industry for 30 years? Hasn’t Endress+ Hauser used highly automated production systems for a long time now? Doesn’t every measurement point have a chip that captures, stores and forwards information? What is so new about the much-vaunted ‘Internet of Things’ and what causes ‘Industry 4.0’ to be hailed as revolutionary? Two things, actually. For one, connectivity is reaching beyond enterprise borders for the first time. It’s penetrating every business, production and automation process, from
Raw material storage Self-monitoring inventory Smart Grid Optimized energy supply and consumption
the field device to the customer’s ERP system (SAP). Where as today’s information flow remains heavily fragmented due to system boundaries and with some tasks still being completed manually, the Smart Factory of the future will automatically collect and analyze all of the marketing and operations data and distribute it to the right places (see graphic). Secondly, connected devices supply enormous amounts of data that, when intelligently analyzed, open the door to a world of new possibilities. “The question at the moment is, how do we take this data and generate information from it that creates a benefit which the customer is willing to pay
Intelligent transportation
Zoom
digital information technologies are converging
Cloud Information about the entire value chain – data is available to everyone at all times
Office/Management Continuous information flow, extensive data analysis
Material planning (availability) Production planning (time, costs) Asset monitoring Raw material costs Availability Delivery costs
Controlling
Marketing
Smart Factory Manufacturing system organizes production, maintenance and logistics on its own
Customer Tailored products, integrated engineering
Logistics optimization (delivery time) Production optimization (efficiency) HR
ERP System
Order processing Resource planning Life Cycle Management
Transportation Intelligent logistics maximize on-time delivery Production planning and quality management (MES) Data capture and visualization (SCADA)
Intelligent components Products communicate with the system
units
Mobile workforce
Warehouse Softwaresupported warehouse logistics
Predictive maintenance Modular system with intelligent sensors and actors Higher efficiency due to flexible, self-operating production processes
for,” says Matthias Altendorf, CEO of the Endress+Hauser Group. Sensors and software not only provide information about the status of a process, they can also calculate when is the best time to perform maintenance, or explain why more resources are being used on a certain day. The instrument data and the customer’s operational data can be coupled with external information. That means upto-date consumer data could control the product inventory, stock market prices could help optimize purchasing, or an intelligent logistics system could incorporate current transportation costs and a road condition report directly into the order processing system.
Opportunities and hurdles Is all of this only a future vision? Hardly. Much of the necessary technology already exists: wireless networks, low-cost sensors, apps and intelligent industrial software. Innovative enterprises as well as government-funded pilot projects are currently working to gauge what the factory of the future might look like. It’s a place where machines accept orders, request resources, call the service technician when needed, make documents available to the right system at the right time and indepen dently determine which product has to be manufactured next so that all orders are processed as quickly, efficiently and cost-effectively as possible. As a result, products are
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“It must not come to the point where our instruments are busy collecting data while others build a business around analyzing it.” Michael Ziesemer, COO of the Endress+Hauser Group
manufactured more flexibly and in smaller batches, delivery times are reduced and equipment is better utilized. All of this can happen only if the linear manufacturing chain is transformed into a sort of production community, communicating via a ‘cloud’ that ensures every piece of information is always available to every participant at the same time. There are still plenty of hurdles to overcome in the areas of interfaces, data security and standardization. And this is where Endress+Hauser is not the only organi zation looking up to higher powers. Easy integration “The automation industry is not big enough to establish its own standards,” admits Matthias Altendorf. “The much bigger IT industry is charting the course here, for example with wireless LAN, Bluetooth and Ethernet standards. Our focus must be on providing the best, most innovative measurement instruments, which can be easily and securely integrated into the digital landscape.” The more measurement points are installed, the more value an integrated approach brings. “No customer wants to
set about analyzing 500 signals. They want us to make their lives as simple as possible,” is how Matthias Altendorf puts it in a nutshell. This requires software that not only converts signals into individual information, but also links the data from every level of the process and integrates it directly into the customer’s ERP system via interfaces. More intense cooperation is needed to deepen and expand the acquired information. “Our very long and productive cooperation with SAP illustrates how valuable such a partnership can be,” says COO Michael Ziesemer. Our specialized know-how is a good foundation, but it offers no guarantee for sustainable success. “Google is already probing the field of building automation,” says Michael Ziesemer who adds that “it’s not because they could build a furnace. It’s because they know how to make money from data! We have to examine this area more closely and learn a lot more.” Knowledge from data The goal is to generate even more information from the data and use it to develop new services. “It should not come to the point where our instruments are busy collecting data while others build a business around
Industry 4.0: The fourth milestone in the evolution of production First industrial revolution Water- and steam-driven mechanical manufacturing systems
Second industrial revolution Mass production through the division of labor with the help of electrical power
Third industrial revolution Utilization of electronics and IT for further manufacturing automation
1784 First mechanical weaving loom
1870 First assembly line, meat packing industry in Cincinnati, Ohio
1969 First programmable logic controller (PLC), Modicon 084
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Fourth industrial revolution Cyber-physical systems, Internet of Things
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What does the Internet of Things mean for …
analyzing it,” says Michael Ziesemer. Data is considered the gold of the digital world and with standard interfaces, even third-party providers can prospect these virtual mines with their own services. Michael Ziesemer confesses: “We can’t prevent this from happening. We have to be faster and unafraid to drive forward the development of new technologies, even if some of them don’t pan out right away.” Where does Endress+Hauser stand today? Our products are already becoming more Internet-capable and some measurement instruments have had built-in Ethernet/IP communications for years. With SupplyCare, CompuCal and W@M for instance, Endress+Hauser has already developed important building blocks capable of exchanging information with peer systems. With the goal of integrating sub-systems into a single overall platform, we also developed the Business Process Integration (BPI) concept, which takes over the responsibility for processing and managing data flows. Other innovations are in the pipeline, such as ‘Power over Ethernet’ for two-wire technology or the advanced physical layer technology developed in cooperation with Pepperl+Fuchs: a plug-and-play approach that automatically and seamlessly configures the software environment for a device, without a mouse click, as soon as it is plugged in. “Compared to existing digital buses like Profibus or Fieldbus, this is a major step forward,” adds Michael Ziesemer. Step by step Given that digital technology will continue to gain importance in the field of measurement and automation technology, additional steps will follow. Where will this lead to? Will Endress+Hauser gradually migrate away from process automation with these data and information services? Michael Ziesemer doesn’t think so. “I see these services becoming more like another aspect of automation technology. After all, we are still serving the same customers and the same systems, but it’s our services profile that will undergo a significant change.” As a leading full-range provider, Endress+Hauser has no reason to fear the future. A solid foundation is in place so we can excite customers with quality and innovation, even in the Smart Factory. “We have advanced relatively far with digital communications and I’m convinced we can effectively manage the digitization of our device world,” says Matthias Altendorf. “The more difficult part of the challenge is developing a new business model and making use of the data so that our customers will be able to manage their businesses even better.”
… production? Digital technology established itself in the Production Centers long ago. Nevertheless, becoming more linked-in to customers and suppliers will lead to increased flexibility and efficiency. The transition from development to production will also become faster and simpler. The product – configured on-screen – knows from the start what it eventually wants to be. It controls its own manufacture and organizes all of the necessary work steps. To some extent, this is already in place today. Calibration once required reading the serial plate on the device. Today it only requires scanning the barcode. … sales? This area will undergo a change in the coming years as well. The Salesforce.com platform is already bundling customer data in a new way, so that the data generates information which is accessible around-the-clock from anywhere in the world. The significance of sales channels like E-direct is also on the rise. Customers have a growing interest in being able to select and individually configure increasingly complex products. “Personal customer service is one of our strengths and that's our success model,” says Matthias Altendorf. “In the future we also have to create digital intimacy like Amazon and Apple are doing.” … the employees? Does everyone have to become an IT specialist? Certainly not, but continuous training and education and lifelong learning are important topics. It’s a matter of give and take. Training and education programs must be made available, but they also have to be taken advantage of. A good working atmosphere also helps. Those who are satisfied with their jobs are also happy to support changes. Creativity and respon sibility will become more important in a digital and con nected workplace. … the services business? Every Endress+Hauser instrument must be capable of communicating with the Internet. The web-based system allows us to make all information and documentation available to everyone who needs it. The data we acquire can be used to optimize the life cycle of a system or a device, which at the end of the day leads to better system availability. Matthias Altendorf: “We must position our services business so that we can offer customers more infor mation in the future they are willing to pay for.” … the Endress+Hauser brand? The brand stands for quality and in a digital world it will take on additional importance. Wherever customer contact shifts to a virtual space, a good name counts even more. Matthias Altendorf: “When people move around the Internet anonymously, a trusted brand or provider plays an enormously important role.” Because the information flow is so rapid, data and information must be handled with the utmost care.
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A day in the life of…
Iván Arredondo, Regional Industry Manager Food, Panama Six years ago, Iván Arredondo (35) joined the marketing department at the Support Center in Panama, quickly standing out as one of its most talented members. It all started with pots and pans. Iván Arredondo launched his professional career with an apprenticeship at Imusa, the leading cookware manufacturer in Colombia. Spending his life at the stove was not what the exuberant Colombian was dreaming of, however. After majoring in electronic engineering and business at the Universidad Pontificia Bolivariana in Medellín, Colombia, he worked for various companies in sev eral key positions such as maintenance, sales support and marketing. During this time he gained valuable expertise and experience in the field of process automation. In 2008, Iván Arredondo joined the Endress+Hauser Latin American Support Center (LASC) in Panama City, where he held the position of Business Development Manager for the food
and beverage industry until 2014. He subsequently became Regional Industry Manager for the food and beverage industry in Latin America at the beginning of this year. “Iván is an example of perseverance and motivation for our entire team,” acknowledges LASC General Manager Eduardo Sequera. Trends and feedbacks In his new position, Iván Arredondo is responsible for the development of this important industry. He implements product and industry strategies and identifies longterm market trends to provide feedback to the production centers and international industry networks. He also develops local marketing activities such as new products, services and solutions. “With his contagious energy, he helps us to understand what being
part or the Endress+Hauser family really means”, his co-worker Osmel Reyes says. His daily routine involves technical presentations, training, developing tailor-made customer applications (mostly together with the customer) and doc umentation – at least when he is not on a business trip: Iván Arredondo travels for around 25 weeks of the year, visiting customers and partners in 24 countries in the Caribbean Islands and Central and South America. That’s why he tries to enjoy most of his free time with his family. “I am in love with my dreams. I am married to success and have an affair with life,” he says. He then speeds off with Valentina, his brightly-polished 950cc chopper-style motorbike.
6:30 a.m. Arrival He veriA typical fies the day’s scheduled working day activities and reads the latest news. Here4. he conDas Tagebuch vomindustry Mittwoch, Juni 2014 centrates on international developments, major invest ment announcements and important events that could impact his strategies.
5:00 a.m. Rise and Shine Iván Arredondo begins his daily routine by pre paring a cup of Colombian hot chocolate, after which he wakes up his two children, or at least tries to. The youngest is a real challenge in this respect!
7:20 a.m. Prioritizing After checking Salesforce.com, he plans his day. That could include developing marketing campaigns, finding answers to technical questions, marketing activities and prioritizing contacts with customers.
10:00 a.m. Networking Iván Arredondo has printed out his market report for sharing with colleagues. This is one of the most important activities for the LASC office: sharing information with the team while continuously looking for ways to improve the operation.
People
On the fast lane: A powerful motorbike makes the journey to and from work a pleasure for Iván Arredondo.
12:00 p.m. Break time It’s time for lunch, which is also an opportunity to interact with his colleagues. He feels right at home with the team and really enjoys talking about economics, politics and global events.
1:00 p.m. Preparation He prepares for a customer meeting. The seminar will focus on marketing solutions in the food and beverage industry. Before leaving he gathers up demo instruments, brochures and success stories.
3:35 p.m. Presentation Iván Arredondo has one overriding objective when leading a seminar: to help local cus tomers gain competitiveness with effective, innovative solutions and products of outstanding quality.
6:00 p.m. Calling it a day The industry manager returns home for another very important task. As a father and husband he tries to spend as much time as possible with his family. The quest for ex cellence should be pursued both in the office and at home!
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Perfectly proportioned The Endress+Hauser Flowtec production facility in Cernay, France is a lesson in successful international cooperation. Endress+Hauser has been producing flowmeters here for 24 years.
Pre-production of the large pipes supplied by partner Angenstein is also integrated at the site. “This helps us achieve very short delivery times,” points out Matthias Aschberger, who has overseen the French operation for 19 years. Matthias Aschberger, a mechanical engineer who lives on the border with Germany, is closely familiar with the Alsace region and French customs. “France is different from Germany and Switzerland, not only because of the language, but also due to its laws and the mentality of the people,” he adds. “That’s precisely the advantage, though. When different cultures work together, it leads to optimal results for the company nearly every time.” Excellent infrastructure, high performance: More than 300 employees work in Cernay, France.
“We are still benefitting from several bold decisions made by the Endress family in the 90s,” says Matthias Aschberger, factory manager at the Cernay plant. “The company’s founders were keen on fostering cultural exchange and cross-border cooperation in the tri-national region of Germany, Switzerland and France. Our close proximity to the company headquarters means our production facility can take advantage of every available synergy, plus the know-how of our specialists.” Latest methods Over the past 24 years, the Cernay subsidiary of Endress+Hauser Flowtec has developed into a high-tech production facility boasting excellent infrastructure, modern buildings, streamlined production structures and a perfectly organized logistics system. The 27,000-square- meter plant produces electromagnetic flowmeters and vortex instruments using the latest production methods.
“Our close proximity to the company headquarters means that we can take advantage of every available synergy.” Matthias Aschberger, Head of Endress+Hauser Flowtec Division Cernay
Wide variety Cernay manufactures flowmeters with guaranteed traceable accuracy for nearly every industry and for a wide variety of applications. These range from very small diameters, for chemical labs and the pharmaceu tical industry, to DN 2400 pipes found in power plants, dams and large wa terworks (see article on the right). The instruments are continually checked and then tested, calibrated and adjusted with one of the world’s most modern calibration systems. Ten such systems are in continuous operation at Cernay. Cernay produces a broad range of instruments, something that requires a sophisticated production and logistics system. The required productivity stems from streamlined production systems with high-performance equipment, advanced technical processes and ergonomically designed work stations, all of which support core expertise of more than 300 employees at Cernay. Continuous process improvements, employee training and a host of corporate synergies guarantee flexible and on-time deli very of top-quality products to Endress+ Hauser customers.
Technology
The self-monitoring giant Large waterworks cannot simply be shut down. Relying on a proven flow measurement principle and new Heartbeat technology for continuous in strument d iagnosis, Endy keeps the customers satisfied.
Endress+Hauser has delivered more than 1.8 million electromagnetic flowmeters since 1977. Why do so many customers place their trust in this technology from Endress+ Hauser? Our Promag instruments have been successfully tried and tested in a wide range of applications and industries around the world. Around 750,000 of those 1.8 million flowmeters have been delivered to customers in the water and wastewater industries. That’s why customers place their trust in the Endress+Hauser Group as a long-term partner, as well as in the know-how of our sales force. The instruments are reliable and robust, even in long-term or continuous operation, thanks to sophisticated manufacturing processes at our production facilities in Reinach, Switzerland and Cernay, France. Waterworks have a big responsibility to the consuming public. They are held to strict accountability requirements nearly everywhere, and the cost pressures are immense. What can Endy do to keep the maintenance and diagnosis effort to a minimum? Waterworks operate around-the-clock and the quality of the drinking water must be beyond question. Testing therefore has to be done fast and without shutting down the facility. By continuously and thoroughly checking the functionality of the instrument, this is exactly what the new Heartbeat technology inside the new Proline family of flowmeters offers. It gives system operators more peace of mind, not only in the water industry, but also in auxiliary systems or applications with safeguard systems, for instance. To satisfy testing regulations, Heartbeat technology even features a verification program that includes a series of extensive instrument tests.
Exactly! The test functionality of Heartbeat technology is integrated in the measurement instrument and is therefore accessible through all of the service and system interfaces. As a result, on-site access to the measurement instrument is no longer required. And since Heartbeat technology covers a wide spectrum of tests, costly and time-consuming test methods can be replaced while extending mandatory calibration intervals. The instrument automatically indicates if it has successfully passed a verification test, which eliminates the need for the customer to analyze or interpret the diagnostic data.
In other words, Endy can reassure waterworks operators that they can use Promag flowmeters for life, even in large diameter pipes, without having to remove them for maintenance or calibration?
Since customers want a product guarantee, the capability to trace an instrument test or verification is especially important. Endy can put the customer at ease. Heartbeat technology is a metrologically traceable test method certified by the German test and inspection organization TÜV. It complies with all of the instrument verification requirements outlined in DIN EN ISO 9001. This certi fication is especially important when it comes to verifying flowmeters used for billing and accounting applications, because in these cases it usually involves a lot of money.
The water specialist The Proline Promag L 400 is an industrial-scale flowmeter with international approval (NAMUR) for drinking water applications. It is suitable for pipes with nominal diameters of up to 2.4 meters. The instrument features integrated Heartbeat technology for verifying ISO 9001 compliance.
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Toward the Big Bang While advanced analytics is strengthening the Endress+Hauser core business, it’s also claiming success in niche markets: optical elements from Kaiser are providing deep insights into the universe.
Billions of light years away: With optical elements from Kaiser, the Very Large Telescope located in Chile (our image shows a 360-degree-panorama) is the world’s most
The view of the galaxy on a clear, starlit night was probably just as fascinating for our ancestors as it is for us today. Astronomy is not only one of the oldest scientific disciplines, but also one of the most dynamic and still a driver of technological progress. When it comes to precision, the famous deep field Hubble telescope images were long considered the measure of all things. Astronomers at the European Southern Observatory (ESO) have now managed to shed an even deeper light on the universe. In a small patch of the sky, more than 20 very faint objects not previously recorded by the Hubble telescope were revealed, including galaxies more than ten billion light years away. Since that is also the time it takes the light to to reach us, from the perspective of the Big Bang these galaxies are still in their infancy. They help us draw conclusions about the development of own galaxy, the Milky Way. Optical time travel While the Hubble team had to analyze each galaxy individually, a new technology makes it possible to immediately determine the distance (and with closer objects even the rotation) of 189 galaxies at the same time. Scientists owe this unsurpassed capability to the Multi Unit Spectroscopic Explorer MUSE, installed in late 2014 at the Very Large Telescope situated in the Chilean Atacama Desert, the flagship facility for European ground-based astronomy. The seven-ton MUSE instrument, financed by 16 European countries, is every astronomer’s dream. “It was like fishing in deep water. Each new catch generated great excitement and prompted discussions about the species we were finding,” explains Roland Bacon from the
Centre de Recherche Astrophysique de Lyon and head of the MUSE research project. Superior sensitivity At the heart of MUSE are Volume Phase Holographic Gratings (VPHG) from Kaiser Optical Systems. Although this is a tried and tested technology in the petrochemical and life sciences industries, the gratings had not been used in the field of astronomy until a US astronomer based in Arizona read about the sensors in an industry article in 1993. Like all spectrographs, VPHGs disperse the light into its component wavelengths so that the properties of the material can be analyzed, similar to a DNA analysis. Given that VPH technology has the potential to offer more light sensitivity than conventional gratings – why not exploit this advantage at an observatory as well? “We sat at the table with the customer and two years later we were able to equip the first telescope with an advanced optical element,” explains James Arns, Senior Optical Systems Engineer at Kaiser. The superior throughput of the VPH diffraction grating was confirmed as part of a national research project. After a renowned ESO scientist came to the same conclusion, the heavens were finally open for the technology. To date, more than 20 telescopes worldwide have been equipped with different types of VPH elements.
“The diffraction gratings from Kaiser are the key to high performance in MUSE.” Ronald Bacon, head of the MUSE research project
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© ESO / H.H. Heyer
Markets & Solutions
powerful observation facility for viewing the visible light spectrum.
Highly complex Not only the telescope but also the developers were pushing ahead into a new dimension. The trick was integrating 24 individual spectrographs, each with its own grating, that work in unison to collect thousands of spectra of stars and galaxies simultaneously, thus making it possible to create a quasi-three-dimensional image. “The MUSE project challenged us to build multiple VPH gratings to a high degree of uniformity. In order for all of the data to have maximum value, each spectrograph has to operate as a twin or clone of all the others that make up the in strument,” explains James Arns. Kaiser eventually produced additional gratings allowing MUSE assembly engineers to selectively balance the performance of each spectrograph to that of the overall instrument. “Through close and honest communication with the customer, we developed a working relationship based on mutual trust. That resulted in a revised specification which aligned scientific wishes with technical feasibility,” says James Arns in summary. Since then, the Very Large Telescope has peered deep into the night sky to collect a maximum of information from rare light that has travelled billions of years. “VPH diffraction gratings are the key to high performance in MUSE,” says Roland Bacon. “I am grateful for the excellent work delivered by Kaiser.”
An eagle’s eye After ten years of development, the Multi Unit Spectroscopic Explorer MUSE was mounted on Telescope 4 of the Very Large Telescope in 2014. The telescope relies on 24 spectrographs incorporating VPH gratings from Kaiser Optical Systems. For every part of the view, a spectrum reveals the intensity of the light’s different component colors at that point, about 90,000 in all. These can reveal the distance, compo sition and internal motions of hundreds of different gal axies, or very distant stars in the Milky Way. Deformable mirrors correct in real time the distortion caused by atmospheric turbulence (‘adaptive optics’).
© Eric Le Roux / Service Communication / UCBL / MUSE
“Since every astronomical spectrograph is a unique instrument, each order presented a new challenge,” says James Arns. “We were able to further optimize our technology and as a result become the preferred supplier for ESO, based on many years of experience.”
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connections
Litho: Tafel im Hintergrund wegretuschieren
A dynamic future ahead: Endress+Hauser Ireland has been at the new location in Kill for six months.
Black beer and green fields In Ireland everyone knows everyone, therefore being close to the customer is key to success. The town’s name awakens connotations of films that you wouldn’t want your children to watch. But it’s all completely harmless: ‘Kill’ comes from ‘an Chill’, which simply means ‘the church’ in the Irish language. The village is surrounded by marshy landscapes, even though the area is just a 30 minute car journey from Ireland’s capital, Dublin. The proportion of commuters lies at a remarkable 70 percent. Since Endress+Hauser Ireland moved into its new offices in 2014, some have been commuting in the opposite direction: 20 associates operate from Kill, while five more work at the branch office in Cork, located in the south of the island. While Irish exporting companies reinvest their profits in new facilities, the fast-paced investment harbors some risks. That’s why the care of existing customers must not be neglected, focusing on MRO services. “Ireland is a small island and it seems sometimes that everybody knows everybody,” says Managing Director Christophe Roche. “This means that customers prefer to buy from people they know and trust. Creating close ties is our key to success.” Particularly in view of the fact that the country is still grappling with the consequences of
the 2008 financial crisis. “Needless to say we suffered during those years, but the team worked hard and we always managed to stay afloat,” says the managing director. “However, now the trend has changed and we are highly motivated to gain market shares!” Different skills Sales in Ireland were previously in the hands of a local representative. After almost 30 years, this became an Endress+Hauser company in 2007. Attracted by the government’s low corporate tax rate, life science companies such as Pfizer, Novartis, Roche and GSK have become important players. Today the emerging biotechnology industry is offering opportunities. “This requires a different set of skills and expertise,” says Christophe Roche. “We always want to gain trust through understanding our customers.” The food & beverage industry has also been a long runner – and not just with the strong stuff. Of course you have Guinness or Irish Whiskey (careful – those who drink ‘Whisky’ are seen as traitors of their country!). But there are also 7.5 million cows, and Danone and Nestlé serving the world market for baby milk powder. “With the end of the European milk quotas
in April 2015, the dairy industry will grow even further,” reckons Christophe Roche, before adding with a grin “After all, our country is not short of green grass.”
Ireland Kill
Dublin
Cork
Ireland is an island state in Western Europe. About a third of its 4.6 million inhabitants live in the area surrounding Dublin. The majority of the population is Catholic. In the mid-19th century famine and repression led to large waves of emigration (USA, UK). From 1995 onwards the country experienced remarkable economic growth which was interrupted by the 2008 financial crisis.
Around the Globe
Cork, the real capital The vibrant university city is steeped in history with museums, pubs and old masonry. In the green surroundings, Ireland shows its natural beauty.
1 Blarney Castle This medieval castle is a world landmark. Millions have kissed its famed stone that is said to give people the gift of eloquence. Maybe that is why Cork people are never lost for words …
2 St Anne’s Church The clock tower built in 1722 is locally known as the four faced liar, as all the clocks tell different times. At the top you will get stunning views of Cork city and you can ring the famed ‘Shandon Bells’.
White’s Cross
Blarney
Sallybrook
1 Glensprings
Glanmire
Kerry Pike
6 Old Head of Kinsale With breath-taking sea views and cliff walks, the old headland near Cork is truly worth the visit. It’s also a haven for golfers, and in the picturesque Kinsale Village you will find some of the finest seafood restaurants in the land.
Litho: Himmel leicht bläulich
5 The Jameson Experience
This old distillery has oper ated for over 150 years. Today, the whiskey is produced across the street in a state-of-the-art distillery. The beautifully preserved building is now one of the most striking and interesting tourist attractions in Ireland.
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Ballinora Waterfall
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Carrs Hill
3 The Old English Market The old covered market in the heart of Cork city offers a huge variety of local and international fare. Here you can pick up local delicacies such as tripe and drisheen, black and white pudding and crubeens.
4 Blackrock Castle The castle was built in the 1500s to safeguard the ships in the port city from attacking pirates. It has been well preserved and maintained and now boasts an observatory and an interactive astronomy center.
“Those who want to experience Ireland must not miss Cork. Céad míle fáilte – a hundred thousand welcomes!” Don Walsh, External Sales Engineer, Endress+Hauser Ireland
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Piazza
Carefree hours With the support of Endress+Hauser, a charity organization in northern England looks after underprivileged children. The Children’s Adventure Farm Trust (CAFT) is a charity based in Cheshire in the northwest of England. In a 17th century farm house the organization provides holidays, day trips and Christmas parties to children with special needs. The children it supports are in desperate need of a break. They may have complex disabilities, chronic illnesses, sensory impairments or a child hood trauma. They may be young carers helping to look after a parent or sibling at home, or they may live in some of the poorest communities and have little or no opportunity for break from their inner city lives in northwest England and Wales. For many children, this will be their first experience of a holiday. Sadly for others, it may be their last. With the help of companies such as Endress+Hauser, the charity must raise £1 million each year in order to con tinue its vital work. Every year Endress+ Hauser UK holds fundraising events in support of CAFT, such as a Christ-
Ray of hope: The foundation offers children carefree time.
mas raffle and summer barbecue. Paul Farrington who runs CAFT comments: “We really can’t thank Endress+Hauser enough for its amazing support over
Then and now
Keep on running No-one can say for certain when the Nivopilot SC1 was actually installed in the Kornhaus company’s feed concentrate plant in Altmorschen, Germany. The capacitive level meter was already there when Bruno Sondermann started his first day at work in 1973. A few years later, Endress+Hauser discontinued building and maintaining the ancient model.
the years. Thanks to that assistance we have been able to change the lives of countless very special children who deserve the very best we can give them.”
This is no problem for master electrician Sondermann: thanks to the robust relay technology, he has absolutely no difficulty keeping it running. “Why should I replace this 50-year-old technology if it still does its job and it is easily repairable?” The SC1 is a limit switch with rod-type probe, mounted in the conveyor system for pressed sugar beet pulp. Pressed pulp doesn’t flow easily, so the Nivopilot sends an alarm signal if the flow of conveyor material stalls. Incidentally, it’s not the only old Nivopilot on site: 15 other SC1s are installed next door. That machine has been shut down but could be started up again any time. If a Nivopilot should unexpectedly give up the ghost altogether, Kornhaus has six more replacement units in store. That’s good to know because Bruno Sondermann retired last year. Even before ‘his’ Nivopilot, which just keeps on running… Do you have any historic photos somewhere in your own collection? Please send them, with a brief description, to magazine@holding.endress.com. For every photo we publish the sender will be rewarded with a 100 euro Amazon voucher.
Portrait
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Solid as a rock It’s not only on the rugby field where Martín Sabatté is a safe pair of hands. The electrician is a value for Endress+Hauser Argentina. About myself • My life’s motto: Live each day as if it were your last • My greatest pleasure: Family and friends • A place I’d like to visit: The CASI stadium full of fans celebrating a championship win • A skill I’d like to have: Play a musical instrument
A man with muscles and humor: Martín Sabatté with his wife Mary and family.
My name is Martín Sabatté and I am 33 years old. I’ve always lived in San Isidro, a pleasant suburb on the northern edge of Buenos Aires. Here’s where I went to school, and most of my family and friends live here too… It’s my place in the world. In December I married my girlfriend, Mary. I am a happy man; I have everything I need, including humor, and I like to spread good cheer around the team. I think a good relationship with my colleagues and customers makes the difference between an average and a great working day. Inspiring surroundings I studied electromechanics in high school and electronics at university. I started my career working in a family-owned home automation and security engineering company. Five years ago I applied for a job at Endress+Hauser Argentina. It was a good opportunity to start working in industrial automation. On my first day, I was fortunate enough to join the Latin America service training course. It was a great start, learning with inter national trainers and exchanging know-how with technicians around the world. To begin with I worked as a calibration technician, and for the last three years I’ve been working as a Service Business Driver. In this period, we were able to renew our service contract with Unilever and won a new deal with another of the company’s plants. I like teamwork, so this position is great because you get to work with different areas like sales, service and marketing. I enjoy supporting added-value
sales and helping companies to reach their targets. The special situation in Argentina adds more focus in service – import restrictions are a big challenge for all of us. Renowned club In my spare time I play rugby, my passion. I think I’m living my dream playing in the first team of San Isidro Athletic Club (CASI). CASI is the most successful club in the history of Argentina and I’m very proud to be part of it. In 2005 I played on the team that won the Buenos Aires championship. But the most important thing is still to have fun with my friends and make new acquaintances among our opponents. Obviously, it makes me happier when we win. But after twelve years playing rugby, I am much prouder of the friendship and respect of the other players than the medals I may have received.
“Whether in sports or in business: Martín is a strong backing for our team!” Victor Cagliolo, Managing Director Endress+Hauser Argentina
JS, bitte prüfen: a strong backing (sicherer Rückhalt)
“I enjoy helping companies to reach their targets.” Martin Sabbaté, Endress+Hauser Argentina
Contact Endress+Hauser AG Kägenstrasse 2 4153 Reinach BL 1 Switzerland Phone +41 61 715 7700 Fax +41 61 715 2888 info@holding.endress.com www.endress.com
