Sermo
Physicians Social Network Business Concept Modeling & Strategic Storytelling
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Š 2011 Humantific Inc. All Rights Reserved.
Contents Project Overview
4
Project Process
10
Project Deliverables
46
About Humantific
85
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Copyright Š 2009 Humantific Inc. All Rights Reserved.
Project Overview
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Launched as the first professional social network platform this is the story of how Sermo worked with Humantific to create its strategic story. InsightLab | StrategyLab | UnderstandingLab
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Š 2011 Humantific Inc. All Rights Reserved.
The Challenge How might we help a startup... • Solidify and refine their value proposition? • Communicate the value of a new kind of professional social network for physicians? • Explain how their online platform for physicians works? • Create reusable storytelling tools?
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© 2011 Humantific Inc. All Rights Reserved.
The Solution Sermo Business Concept Modeling & Strategic Storytelling Humantific worked closely with Daniel Palestrant, the CEO of Sermo, to conceptualize a new kind of professional social networking platform that tapped into the power of prediction markets bringing outside communities to the table. We started working with Daniel when he was building the company and having early discussions with potential investors. Moving from an abstract idea to a tangible business proposition, Humantific created a series of business concept models assembled into a strategic story that allowed Sermo to raise 40 million dollars in funding. Sermo is now the leading Physician online network in the USA, with 120,000 members. See related Time Magazine article following. www.sermo.com
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Š 2011 Humantific Inc. All Rights Reserved.
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Client Feedback “Part therapy session, part focus group, and part round table discussion, the sessions with the team from helped me convert an early idea into a viable company... They have the experience, expertise, and process to make the complex seem simple, the nascent seem refined, and most certainly the far fetched seem plausible.” Daniel Palestrant CEO Sermo
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© 2011 Humantific Inc. All Rights Reserved.
Humantific Press
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http://www.time.com/time/magazine/article/0,9171,1736729,00.html Š 2011 Humantific Inc. All Rights Reserved.
Project Process Business Concept Modeling & Strategic Storytelling
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Copyright Š 2009 Humantific Inc. All Rights Reserved.
Strategic Story Process Overview
1 Existing Story Analysis
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2 Story Concept Strategy
3
4
General Story Design
Detailed Story Design
Copyright Š 2009 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
InsightLab | StrategyLab | UnderstandingLab
Š 2011 Humantific Inc. All Rights Reserved.
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Š 2011 Humantific Inc. All Rights Reserved.
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Project Deliverables Value Proposition & Strategic Story
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TODAY – TOMORROW CONCEPT MODEL
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STRATEGIC STORY
Daniel Palestrant, MD" Sermo, CEO" " University of Miami - Humana " March 2, 2006" KNOW MORE. KNOW EARLIER.
48 ©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo" "Sermo Medical is the first online knowledge ecosystem for physicians. " "" "Being launched in July of 2006, Sermo is designed to accelerate physician s research, knowledge sharing and discovery."
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ŠCopyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo Medical" Sermo enables physicians to:" – share their medical observations in real time" – seek medical community input on unanswered questions " – accelerate their discovery process"
"" Sermo enables industry to:" – observe medical observations in real time" – capture medical trends ahead of the traditional research curve" – have a new window into a global medical prediction markets platform"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo Opportunity" Understanding the Physician s World"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Physician s World Today Personal Knowledge Resources"
Dr. Smith is concerned about his patient. He looks for answers here:
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Physician s World Today Personal Knowledge Community Dr. Smith looks for answers amongst his colleagues
Response" To Problem"
Dr. Smith s" Immediate" Colleague" Network"
Limited reach Unconnected Slow One-to-One One-to-Few
Isolated" Physician" Network"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Challenges & Opportunities" How might we:" "
– exponentially expand the typical knowledge tool and sharing community available to practicing physicians?" "
– significantly accelerate the discovery and research process of practicing physicians?"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo for Physicians" Online Physician Knowledge Ecosystem"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Physician s World Tomorrow Additional Personal Resource: An Online Physician Knowledge Ecosystem"
Dr. Smith is concerned about his patient. He looks for answers here:
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Physician s World Tomorrow Dr. Smith looks for answers in Sermo!
Online Physician Knowledge Ecosystem"
Response" To Problem"
Expanded reach Connected Real-time (24/7) One-to-Many 57 KNOW MORE. KNOW EARLIER.
©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Physician Feedback"
88%
of physicians would
participate in Sermo when it is launched
80%
of physicians would
tell a colleague about Sermo
Source: Longwood Physician Survey XYZ, 10/12/2005
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ŠCopyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo Benefits"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo for Industry" " Online Tracker of Clinical Insights" " " [ THE Sermo BUSINESS MODEL ]" 60 KNOW MORE. KNOW EARLIER.
©Copyright 2006, Sermo Inc. - CONFIDENTIAL
How Medical Information Evolves…"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
When are insights more valuable?" KNOW
LATER ?
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
When are insights more valuable?" KNOW
EARLIER !
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Today: Outsider Access Gaining Insights into Physicians Observations"
Know Less" Know Later"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Today: Outsider Access Gaining Insights into Physicians Observations"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Tomorrow: Insider Access Gaining Insights into Physicians Observations"
Know More" Know Earlier"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Tomorrow: Insider Access Gaining Insights into Physicians Observations"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Client Feedback" 88%
of clients would
participate in Sermo when it is launched
80%
of clients would
recommend Sermo to others
Source: Client Survey, 2005
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ŠCopyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo How it works"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Journey of a Physician s Idea How Sermo works"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Journey of a Physician s Idea How Sermo works - in detail"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Journey of a Physician s Idea How Sermo works - in detail"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Journey of a Physician s Idea How Sermo works - in detail"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Journey of a Physician s Idea How Sermo works - in detail"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
The Journey of a Physician s Idea How Sermo works - in detail"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Physician Motivations"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Client Motivations" PATIENT SAFETY & BIOTERRORISM DETECTION
Government/ Academia
FINANCIAL PROFIT
CLINICAL RESEARCH
Finance
Healthcare
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Clinical Scenario Example Thrombosis Rate with Estrogen Patch Signal Strength: 5-500 observations Author: Physician in private practice Interested Parties: Manufacturer, Wall Street, and Patient Safety Organizations Market Value: $???
Description: A physician in private practice in Des Moines has been noticing that more and more of her patients on the Ortho-McMillan Estrogen replacement patch are having cardiovascular complications. These types of problems are a known risk of estrogen replacement, however, the new patch technology was supposed to overcome this limitation. The physician is becoming increasingly alarmed, because there is no published data on the patch, but she feels an unacceptable number of her patients are having problems. The physician feels like she is in a bind, because many of her patients are strong believers in the patch. When pressed, she has no data to support her feelings. More and more she is wondering if other physicians are starting to see this phenomenon. With no access to an academic environment, she has no colleagues to discuss the problem, nor does she have the time or inclination to author a letter to the editor in a major journal. She decides to go to Sermo and spend the 5-10 minutes needed to author the observation as a ticket. She forwards the ticket to several of her colleagues from medical school and residency.
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ŠCopyright 2006, Sermo Inc. - CONFIDENTIAL
Clinical Scenario Example Intra-Luminal Defect Signal Strength: 2-12 observations Author: Physician in the ICU Interested Parties: Manufacturer, Wall Street, and Patient Safety Organizations Market Value: $10,000-$50,000
Description: This was in fact an actual incidence. Ironically, another physician, Lowell Schnippert, by coincidence, related the same incident on the phone to Sean. In the ICU we had a patient whose kidneys had stopped working. To allow the patient to undergo artificial dialysis, they needed to have a special catheter placed (a long tube leading to a large blood vessel in the neck). The tube is usually placed in radiology, and has two separate holes or lumens , one for the blood coming from the patient, the other returning to the machine. After returning from radiology, the patient was hooked up to the dialysis machine. Shortly after starting the dialysis run, an alarm on the machine kept signaling that there was a dangerous high pressure situation. After several attempts at finding the problem, the dialysis cycle had to be aborted. This problem was eventually isolated to the catheter itself (a $50-200 disposable device). The patient was sent back down to radiology for a replacement catheter. After replacing the catheter, dialysis proceeded smoothly. Upon examining the catheter, it was discovered that there was a hole in the wall separating the two lumens, essentially short-circuiting the machine. The group of doctors standing around immediately checked both UpToDate and PubMed (two of the leading sources for published medical information). There were no documented cases of the defect. Later follow-up with the company (over several weeks), turned up at least 4 similar episodes, and a product-line recall was triggered. This scenario would have been easily picked up by Sermo. There would have been tremendous financial value to this observation, not to mention, an incredible benefit to patient safety and care.
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ŠCopyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo Background"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo Details" • Based in Cambridge, MA • Fully venture backed. Longworth Ventures • $2MM Funding, $1MM LOC, $1MM in revenue commitments • $1.5BB in healthcare equities represented. • Collaboration with: – Penn Center for Ethics – Northwestern s RADAR
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Daniel Palestrant Founder &CEO" • Johns Hopkins University: Undergraduate degree in Biology & History of Science • Duke University School of Medicine • Beth Israel Deaconess Medical Center: Surgical Residency (Boston, MA.) • CIBUR System: Conceived, proposed, and launched the the first insurance web portal for MDs (CIBUR: Cigna Internet-based Universal Resource). • Azygos, Inc.: Launched, funded and sold. • Healthcare BNX Inc. (formerly BioNetrix): Director
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
Sermo Development"
March
April 15
May 15
June 15
July 1
July 15
August
Solidify Story
Blog
1st Physician Registrations
1st Tickets
Email Campaign
Sermo Launch with Humana
1st Promotion
Build Pilot Application We are here!
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ŠCopyright 2006, Sermo Inc. - CONFIDENTIAL
Thank you!" Daniel Palestrant, MD" daniel@Sermo.com"
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©Copyright 2006, Sermo Inc. - CONFIDENTIAL
About Humantific
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Humantific is a new breed of SenseMaking-based Transformation Consultancy. InsightLab | StrategyLab | UnderstandingLab
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Before meaningful change can be created, one must understand as many aspects of the present state as possible.
ChangeMaking in an organizational context is the strategic activity of moving from an existing state to a co-created future state. InsightLab | StrategyLab | UnderstandingLab
SenseMaking in an organizational context is the strategic activity of making sense of ambiguous complex situations. Š 2011 Humantific Inc. All Rights Reserved.
Humantific Services Consulting Labs StrategyLab We help teams co-create new strategic pathways through fuzzy complexity.
UnderstandingLab We make complex ideas and concepts understandable to people.
InsightLab We help organizations create new opportunities based on deep understanding of humans.
Humantific Academy Complexity Navigation Program & Workshops We help organizations build complexity navigation capabilities.
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Humantific Major Clients American Human Development Project
Novartis
Bristol-Myers Squibb
Organon
Carlsberg
Pfizer
EDS Group
Sermo
FXall
Telefonica
Liquidnet
UNIFEM
Majestic Research
VHA
Markets For Good
Vodafone
Morgan Stanley
Wells Fargo
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Before Change Happens
New Seeing Happens New Understanding Happens New Thinking Happens
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Humantific SenseMaking for ChangeMaking速
Questions? Send an email to engage@humantific.com
www.humantific.com