FYI June 2017

Building from a firm foundation

Business North Harbour Expo 2017

Bill English

C3 goes live!

The PM talks to Business North Harbour Members Pg 7

Get student assistance for your business via the new Portal Pg 26

Photos and feedback Pg 8

JUNE 2017 — MEMBER NEWS AND INFORMATION

businessnh.org.nz

PC Revolution joins Business North Harbour “Joining just in time to exhibit at the Business Expo was a great decision.”

THE BUSINESS

TABLETS

PROTECTIVE EYE WARE

Established in September 2014, PC Revolution is a North Shore owned and operated business. Director Eddie Hatch is delighted to report that there are endless opportunities for development in this evolving and exciting industry. Which involves regular trips to Hong Kong and China to have devices made to custom specifications and the company’s high quality standards. “Businesses have many different needs. And it’s always exciting when a corporate comes to us to develop hardware specifically suited to their business. We can even have the casings made in their company colours and put their logos on it – which makes for great advertising,” says Mr Hatch.

Although initially developed for school use, our devices proved to be so much more. There’s no need to update the rest of your office hardware. Keep the screens, keyboards and mouse you currently have, get rid of the old clunky box that sits under your desk (or worse, takes up space on your desk). Just connect the PCR device to a USB hub and carry on. Best of all, unplug it and take your work with you when you go.

You really can work from anywhere.

A typical day for most people means computers, phones and emails at the office, then home for a night in front of the TV and on your tablet checking Facebook, TradeMe or playing games.

15% discount on all tablets and glasses Available to Business North Harbour members until the end of July Put BNHMBR17 in the promotion code box on the order form to receive your discount

The Microsoft device is one of the highestquality non-branded products on the market, preloaded with Microsoft software (Windows 8.1 and Microsoft Office 365).

Front and rear facing cameras, detachable keyboards and cases come as standard.

The 10” carries 128GB of memory and is expandable. Ports for USB and SD card connections make these devices incredibly versatile at around 2/3 the cost of other brands. And there’s no need to write a new App, just run the full software version on a PCR Tablet.

But are you aware of the harm blue light does when using devices for more than two hours a day? Tired sore eyes, headaches, can’t sleep – sound familiar?

Luckily, PC Revolution has the distribution rights for SHADEZ protective eye wear for New Zealand and Australia. Specifically designed in Switzerland, these glasses protect your eyes from the blue light emitted from PCs, tablets and other handheld devices.

Many of the visitors to our stand at the Expo were surprised by the World Economic Forum video we showed, outlining the findings of their 11 year study. If you missed it, check out the web page www.youtube.com/ watch?v=vMIUUThduWQ

021 388 507

www.pcrevolution.co

FROM THE CHAIR

From the Chair The Egyptian Pyramids stand as a testament to the fundamentals. A rock solid foundation, a wide base, quality materials and carefully planned growth. It’s true that modern products are made efficiently - but they are weak and disposable, susceptible to damage. Business relationships, however, are indispensable - they cannot be mass produced. We must create and foster them with care and foresight, and with adherence to these fundamentals.

Business North Harbour is proud of our solid foundations and our steady growth. We are proud that due to these strong, humble beginnings, we can accurately represent our Members in all of our relationships - from local government, to stakeholders, partners and universities.

We grow through our events. The recent Expo, the Women in Business series and Business After Fives all provide opportunities for organisations and companies to form a community. It was encouraging to see the likes of NZTA, Auckland Transport, local government and electoral candidates talking with local business people and key local stakeholders at the Expo last month.

We have a foundation of credibility. This

was built through working for, listening to and acting purposefully on behalf of our Members. It’s your participation and input into our events and surveys that shape the direction we move in. And our personal visits allow for direct feedback opportunities - such as Dave tackling local crime issues and Sarah discussing transport issues.

We form a wide base through communication. The FYI magazine allows us to share stories, discuss themes, pass on important messages and advertise our local businesses. We are constantly improving

our social media platforms, recognising the importance of staying relevant and accessible.

Our rock solid base allow us to support aspirational businesses.

We are proud to play our part in creating the foundations for the continued growth of the North Harbour area.

Greg Frittelli Chair, Business North Harbour

In this issue 3 4 6 7 8 9 11

From the Chair In Brief Dates for your Diary Bill English – report on his talk Business Expo Tony Alexander – talks to the NSCPG Business Success – The Smooth Mover

12 14 17 18 20

Business North Harbour Directory Rock Solid Crime Prevention Business Success – Crown Relocations Professional Development – business conversations 22 Transport

24 25 26 27

St John training Community – Youthline C3 Portal Professional Development – buying commercial property 28 Waste Minimisation 29 Gold Sponsors

BUSINESS NORTH HARBOUR GOLD SPONSORS 2016–2017

Partnership Category Sponsors 2016-2017

Contact FYI Magazine Business North Harbour General Manager Janine Brinsdon janine@businessnh.org.nz

Editor Carolynn Day carolynn@realspark.com

Advertising Shirner Kenny shirner@businessnh.org.nz

Design Lewis Hurst lewis@hurstmedia.nz

Printer McCollams Print mccollams.co.nz

Business North Harbour, 12 Parkway Drive, North Harbour, 0632. PO Box 303 126, North Harbour 0751 office 09 968 2222 web businessnh.org.nz The opinions expressed in this publication are not necessarily the views of the publishers.The publisher does not endorse any person, company or organisation that advertises in this publication.

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IN B RIEF

Is everyone ready to vote?

How North Harbour businesses can help their staff enrol to vote in the September General Election.

Registrar of Electors, Michelle Machin, tells us that there are still a lot of people in the East Coast Bays electorate who are not registered on the electoral roll. Only voters who are correctly enrolled can vote and have their say in the coming election.

“Local businesses are in a good position to show leadership in the community and help spread the word about enrolling and voting,” says Michelle.

“We can come to your workplace to help staff get enrolled and ready to vote. You may have workers who’ve moved house and need to update their enrolment details. Or you employ new migrants who want to check their eligibility to enrol, or find out more about our voting system.”

Business North Harbour Members can make a real difference in the East Coast Bays electorate. 86% of the estimated eligible population is enrolled to vote, which means more than 7,000 voters are missing from the electoral roll. Enrolment rates are lower for younger age groups – 66% of 18-24 year olds and 67% of 25-29 year olds are enrolled to vote.

Michelle is encouraging Members to talk about voting and the election in the workplace, and support younger workers, students on placement and apprentices in particular to get enrolled and feel positive about using their vote. “And don’t forget about your teens and children at home. If they’re too young to vote, take them with you when

Rachel Gao and Aiden Cho from Mega Energy update their details with Deputy Registrar Julian Webb at our stall at the Expo.

you go to get them familiar with the whole process,” suggests Michelle.

In the 2014 election, 75% of enrolled voters turned out to vote in the East Coast Bays electorate. Turnout was lowest for 25-29 year olds (58%) and 30-34 year olds (63%).

“Getting enrolled is the first step, but here at the Electoral Commission, we also want to see an increase in the number of people voting this year,” says Ms Machin. “We want

everyone to know that their vote counts.”

Forms to enrol and update your information are available at www.elections.org.nz and at PostShops. You can also ask for a form to be sent to you by calling 800 36 76 56, or by texting your name and address to 3676.

Talk to Michelle Machin directly at east.coast.bays@elections.org.nz or on 09 486 0334 or 027 541 2569

Survey for Business Improvement Districts

Tell Auckland Council what you think Business North Harbour Members are invited to have their say on the Public Safety and Nuisance Bylaw.

This covers a wide range of issues that happen in public places, including nuisance behaviours associated with begging and car window washing, damage and obstruction, and controls for parks and beaches.

The council will use the feedback to decide on any changes to the bylaw, and to develop new ways to help with public safety and nuisance issues.

Visit the Auckland Council’s website, or follow the links on the Business North Harbour website, to give your views.

A powerpoint presentation and survey results relating to the Bylaw are available on the Business North Harbour website.

To complete the survey, please rank the public safety and nuisance issues within the bylaw that are most important to you, by placing the number 1, 2 or 3 within the table below.

Key: 1 = issue is highly important 2 = issue is important 3 = issue is sometimes important

Please email or scan your responses to psnbylawreview@aucklandcouncil.govt.nz before Monday 8 May 2017.

Topic Aggressive or nuisance begging Aggressive car window washing at road intersections Fences that are dangerous Dumping or removing materials on public land (i.e. parks) Erecting structures in public places Letting off fireworks on public land Fly-posting adverts

Links available on Business North Harbour website

Graffiti or vandalism Taking mind-altering substances in public places (i.e. glue sniffing) Playing an instrument or using a PA system in a public place

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Lighting outdoor fires Set-netting fishing activities on busy beaches in the summer

Ranking (enter numbers 1, 2 or 3)

IN BRIEF

Auckland’s Smokefree Policy – the latest Auckland Council adopted a Smokefree Policy in 2013, committing to be a smokefree city by 2025. This means having less than 5% of Auckland’s residents regularly smoking, and aligns with the Government’s goal of becoming a smokefree nation by 2025. The non-regulatory approach encourages people to refrain from smoking, particularly in public places and at public events, and is phasing in smokefree public places over time.

Right now, all playgrounds and skate-parks, sport fields, parks and reserves, transport areas, and council’s outdoor facilities, including areas around council buildings, are smokefree.

A review of the policy found some confusion among the community and stakeholders about what places are smokefree, and some community sectors are not on track to meet the 2025 goals. So a work programme is underway to: • Revise and strengthen the policy with more effective implementation • Develop an action plan to target those most in need • Investigate the use of a smokefree bylaw.

If you want to know more, an information brochure and the latest Smokefree Policy Findings Report are available on the Business North Harbour website.

Links available on Business North Harbour website

Employment Agreement legal changes – what do you need to know?

Recently, there have been significant changes in legislation around Employment Agreements that may affect your business.

The changes include: • Easter Sunday trading • deduction clauses and deduction schedules • motor vehicle clause • smoke-free environment • time and hours of work clause group • zero hours • availability periods Employers Assistance have a useful article on zero hours, standby availability periods and compensation, and another on specific consent to deductions, on their website. Full details of the policy changes are on the Ministry of Business, Innovation and Employment website. www.mbie.govt.nz/law-policy www.employers.co.nz

The Fire Service Levy – what businesses and property owners need to know Greg Frittelli, an authorised financial advisor with the Insurance and Lending Group, has a heads up on changes that affect everyone from July 1st.

In July, the existing Fire Service will be replaced by Fire and Emergency New Zealand (FENZ), who’ll provide fire and emergency services across the country. The new organisation brings volunteer, paid, urban and rural firefighters together to deliver a comprehensive national emergency service.

To fund that, the Government decided to stay with the system that’s changed little in the last 70 years, and generate the funding from levies on insurance-holders, with increases of up to 40%.

New Zealanders with house and contents insurance will see an increase of 70c per week, or $36 per year, bringing the total levy to $127.20 per year. The existing caps of $100,000 for dwellings and $20,000 for contents continue.

Car insurance levies increase by 5c per week, which is $2.37 per year, bringing the total to $8.45 per year.

The commercial property levy rate increases to 10.60 cents per $100.00.

However, there is no cap, unlike domestic properties.

The Insurance Council of New Zealand is unhappy that the Government has ruled out funding FENZ through general taxation, which they believe is the fairest, most cost effective and sustainable method. In spite of 16 independent reports over the last 20 years (most of which recommend shifting away from the insurance levy) and submissions to the consultation process leading up to this decision, the Government chose an increase and to continue collecting through

the insurance industry.

Greg wants everyone to be ready for increased premiums from July, and to be aware that this will become an additional cost for current and future Business and Property Owners If you’d like advice on the changes, please go to www.firelevy.co.nz for more information or contact an insurance Broker in the Business North Harbour Directory.

Links available on Business North Harbour website

Check the Business North Harbour Directory

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54

DIARY DATES

6 3 By the numbers

The General Election is in September, and the Electoral

Diary Dates Our programmes are designed around our core initiatives to create Connections, encourage Communication, and to open the door for Collaboration among Business North Harbour Members.

Now the Portal is live, you can log in as a Member and add your own events to our calendar at www.businessnh.org.nz/calendar. See page 12 for details.

July Business Lunch Date to be announced, check the website

Commission has given

August

us a snapshot of the

North Shore Commercial Property Group

work underway on the North Shore.

4 electorates – East

Coast Bays, North Shore, Northcote, Upper Harbour

216,420

estimated eligible voters

26,114 eligible

voters missing from the

Date to be announced, check the website

9th C3 Event Read more on page 26

20th Deadline for FYI advertising bookings

September Women in Business Date to be announced, check the website

23rd General Election Day

November 9th St John – The “First to Respond” Workshop 12pm-2pm

16th St John – Basic Life Support Workshop 12pm-5pm

electoral roll – that’s 12% still to register

85 voting places on election day, 23 September

650+ election day

workers – and still hiring!

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Links available on Business North Harbour website

www.businessnh.org.nz/calendar

BILL ENGLISH

PM addresses Business North Harbour Members Over 250 people turned out late in the day on 28th March, eager to hear Bill English’s take on international trade, building growth and capacity, how the National Party intends to invest in infrastructure to support business productivity, and how they’ll ensure access to a skilled workforce. “I want to know if National are investing in new technology and cleaner energy,” said Bruce Chan of Holyma. “He has big shoes to fill and a big task ahead,” said Simona Woodberg from NS Immigration. “He needs to communicate well and reassure people he’ll stand by his word.” Other attendees were keen to hear about roading issues, how the future will look for commercial properties in the area, and government support for the many exporters on the North Shore.

Mr English had come almost directly from the Chinese Trade meetings, and was positive about the outcomes. He talked about supporting infrastructure, adapting to changes in technology to meet competition head on, and putting the customer first approach in all areas, be it overseas business partners, children’s education or workplace health and safety. He said he looked forward to the problems that come with growth.

Mr English is backing the City Rail Link and the controversial Western Ring Route, but stressed that Aucklanders need to step up and “do their bit” when deciding which road and rail projects go ahead. He talked about the $1billion funding earmarked for

housing infrastructure and his preference for quick development projects that he hopes will meet a demand that is now seven or eight years behind supply. He pointed to National’s post-election commitment to invest in getting more children in the lowest decile areas to the ‘start line’.

The audience asked questions on transport, such as why the train link to the airport was being given a low priority, whether the idea of a second airport at Whenuapai was being revisited, and how the effect of traffic congestion on local businesses was being addressed. Mr English was clear he sees these as local market-driven issues, but that the Auckland Unitary Plan shows the rest of the country that the region is “willing to grow”.

His response to building consent issues was positive, saying that the National government was listening to the legitimate concerns of local communities and wanted to speed up the decision-making process and increase certainty. When asked if the government would invest in science and scientific research, the PM said he was very much in favour of supporting innovation with the necessary skills, rather than direct monetary investment, citing a successful Wellington programme.

Mr English stressed his confidence in the business community and its role in New Zealand’s future after the election, and reiterated that he is behind investment and growth.

“I was interested that he wanted to talk about social issues from a business perspective. I felt he’d read the crowd and was playing to it.”

Warren Kilham, iMake

“He had a good grasp of detail. Much better than John Key. I feel reassured.”

Carol Wade, Lower House Trust

“It’s nice to see the National government talking to us directly. Because businesses do need help.”

Michael Wade, Lower House Trust

“It was good to hear him talking about tracking students. But the ones who are slipping are across the board. Not just the ones at the bottom.”

Hemi Waretini, Number Works

Event sponsor: Eclipse Recruitment team

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EXPO

A tried and tested recipe for success The 2017 Business Expo delivers on its promises It was expected to sell-out – it did. 650 visitors attended. The biggest Expo to date, with 94 stands This is what satisfied exhibitors and visitors had to say about this unique North Harbour opportunity to build supplier, partner and customer relationships.

Steve Plummer from Scope Third expo

It’s even bigger this year and it’s excellent. I’m always impressed with the quality of what Business North Harbour does – the way it’s coordinated and organised. I like the B2B focus – I’ve been making connections, showing interest in other people’s businesses and seeing how companies are developing and facing new challenges.

Kelly Young & Sam Clapham

Alexandra Holley

South Harbour Business Assoc - Visitor

9 Round Albany - Visitors

A really good mix of different businesses.

Everyone was so enthusiastic. It was easy to move through the event and the atmosphere was very relaxed. I really liked the information on the St John training. That and the EMA and Safe ‘n Action Health and Safety training were really relevant.

We’re new, so we wanted to meet business owners and get a feel of what’s going on in our community. Corporates are our main market, so it was great to meet people and network. It’s been awesome, and really beneficial – we’re going home with piles of ideas and contacts. There’s a lot of great businesses in there.

Nick Bradshaw from Safety ‘n Action First timer

People are asking us what we do, where we’re located, very specific questions about the courses. Health and Safety is high on everyone’s list. Us being accessible to them is handy.

Fiona Collins

Elizabeth-Mary Ltd - Visitor

It was my first time at a BNH Expo.

I was impressed. All the exhibitors were professional and friendly. And so passionate about what they do! I got lots of help from the Chamber of Commerce and BNI – so watch this space! I’ll be back for the next one!

Maat

First Expo as a Property Group

We have a particular investment opportunity in Takapuna, so wanted to show something close to home that people can keep an eye on.

Special thanks Thanks to everyone who visited GBPensions at Business North Harbour’s Expo at QBE Stadium on 25th May. We should like to thank Janine Brinsdon, Shirner Kenny and their team for organising such an enjoyable and productive day – where we were able to make new acquaintances and catch up with the neighbours.

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Business North Harbour hosts our Biannual Conference in 2018.

Watch the website, FYI and our e-newsletters for information on the theme and speakers. The Business Expo returns in 2019.

NSCPG EVENT

Tony Alexander inspires the NSCPG The North Shore Commercial Property Group celebrated its first anniversary in March this year, and put on another sell-out event by way of celebration. The brainchild of Janet Marshall (Business North Harbour executive board member and commercial manager at Colliers International), the group has been filling an information gap in the commercial property environment. Property owners and managers, tenants, lawyers, bankers, compliance personnel and builders are all welcome at the three enlightening and highly relevant talks scheduled each year.

This time it was the turn of Tony Alexander, Chief Economist for BNZ. As well as talking directly to entrepreneurs, business owners and property managers at meetings like this one, he also has topical weekly economic updates on his website.

In a lively and engaging session, Tony wanted the group to think about three main issues. Firstly, the Auckland housing and property market is flattening, but population growth is still exceeding demand. Secondly,

The Cover Note All the tragedies that have happened around the world over the last few months have made me think. How many of those people didn’t have Life Insurance, or haven’t got sufficient Life Insurance to cover all their debt?

And now the family has to deal with that, as well as losing a loved one.

he believes the economy is currently wellunderpinned to support business growth, and the outlook is good. And thirdly, the biggest issue facing people wanting to expand is accessing the necessary money for their

“He gave a great overview of the economy. It gives me more confidence. And he’s got an incredible numerical memory!”

Lina Kochler, Barfoot and Thompson project, as bank lending is on a downward trend at the moment.

Tony took the audience on an interesting journey through the last three years, charting New Zealand’s bounce back after the global financial crisis, and what factors offset the

major hit taken by the dairy industry. Pluses for the country included a construction sector upswing, an increase in spending by tourists, and an immigration surge – which all stimulated economic activity in a positive way.

Questions from the very enthusiastic audience covered topics including negative interest rates, national debts, and whether we can expect more investment opportunities from China in the near future. Tony gave frank and well-received responses, and attendees were delighted with the whole experience.

Check out Tony’s weekly overviews of market and finance movements at – tonyalexander.co.nz Links available on Business North Harbour website

Why it’s important to review your personal insurance 1. Your life changed recently?

2. You bought another house?

3. There has been an unexpected death in the family?

4. You had another child?

All these things can impact on the amount of insurance cover you should have. That’s why it’s important to review your insurance annually.

Personal Risk Insurance is as important as car, contents and house insurance and should be taken seriously. Because we can’t predict what our futures hold.

We’ll be pleased to discuss your insurance requirements, so call Paul on 021 0844 2524.

To arrange a meeting please contact us on:

Paul Tuffin RFA

Butch Mawdsley from Integrated Intelligence, Tony Alexander and Peter Woodberg, North Shore Immigration

P. 09 414 6078 M. 021 0844 2524 E. ptuffin@maat.co.nz

Accelerating success.

Reach more people - better results faster.

colliers.co.nz

BUSINESS SUCCESS

Moving On Up Gavan Lewis, Director of The Smooth Mover, explains why the North Harbour area was the ideal place for him to put down roots and grow his business.

Gavan Lewis headed for London after completing a business degree in marketing at AUT. He returned to Auckland at the end of 2005 with three years’ experience with various UK moving companies. By then, his parents had moved from his childhood home in Mt Roskill to a home with a sea view in Orewa.

“I took a good look around and decided the North Shore was a good place to live and work,” says Gavan. The demographic is right for his client base, and there’s a decent road network and motorway access for a moving business (“It’s not perfect, but we can work with it!”)

He bought his first truck and set up in early 2006, with the support and assistance of his wife, Erika. The business outgrew his working-from-home situation in Torbay with his third truck. Then the company operated from Douglas Alexander Parade until mid 2015, when Gavan saw an opportunity at 11 Tarndale Grove. The facilities, purpose built in 1998, are exactly what the business needs.

“We’ve now got 64 multi-sized storage units in a 650sqm warehouse, and room for more vehicles. There’s definitely no looking back,” Gavan says.

By combining residential and commercial storage into their established household and office furniture relocation business, Gavan and Operations Manager, Tim Cook, intend to stay at the top end of a competitive industry.

They do this by drawing on their relationships with other local providers, like SignBiz on Parkway Drive.

“Our mechanic is two doors up the road.

Our accountant is in North Harbour. We use local suppliers as far as possible - it’s just easier practically. And if we can’t help a customer with a job, we refer them to other carriers we trust nearby.”

This collaborative reputation led to an approach from Distinctive Furniture Solutions, a North Harbour home-staging business. The Smooth Mover is now the primary carrier for DFS, taking furniture and accessories from their warehouse on Parkway Drive to their clients’ houses (to enhance properties while on the market), and then back to the warehouse following the house sale. “We’ve developed a strong relationship, and the two businesses have grown alongside each

Tim Cook with Gavan and Erika Lewis

The Smooth Mover fleet

“We’re lucky to have a team of great local people.

We think outside the box to overcome obstacles – which, being the moving business, literally includes physical ones!” other,” says Gavan.

Another way that the company has developed its firm roots is by having good systems in place. Couple that with good training, a modern fleet and use of cloud based technologies, and what can be one of life’s most stressful experiences (moving home or office) becomes as smooth as possible for everyone involved. Gavan believes he gives his staff the tools and incentives they need to do a good job - to look after the clients’ possessions, and properly look after themselves as workers.

This solid team culture means a low staff turnover. “We’re lucky to have a team of great local people. We think outside the box to overcome obstacles – which, being the moving business, literally includes physical ones!”

“We’ve moved some clients 10 times in 10 years,” says Gavan. “Some are unlucky in

love, others are slowly climbing the property ladder.” And some repeat business come from addressing issues with clients if a move doesn’t go so smoothly – which can and does happen for any number of reasons. But doing right by customers and offering flexible solutions leads to high customer satisfaction.

“We’re in the luxurious position of not needing to do much advertising. It’s easier to keep an existing client happy than finding a new one.”

Gavan is now looking at expanding the range of services The Smooth Mover offers, including household packing, down-sizing assistance and a unique box buy-back system. He’s created a firm base in North Harbour from which to continue expanding in the future.

Check the Business North Harbour Directory

the smooth mover transport & removals office@thesmoothmover.co.nz 09 415 4222 www.thesmoothmover.co.nz

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DIRECTORY

Are you making the most of your Directory listing?

The free business information listing for Members that’s available to the public – are you getting the most out of this online resource?

Public Directory The Business North Harbour Directory initiative is a central part of our commitment to create connections, encourage communication and facilitate collaboration among Members.

You can use your business listing to promote your products and services and get messages out to the general public and your fellow Members.

And obviously you can use the Directory to find collaborative partnerships and all the support services you need to grow and develop your business.

Your Member Portal

– why it’s important to keep your information updated Log into your Member Portal via our website and keep your business information current, book upcoming events and post your own events to our online calendar. Be sure to list all the key contacts in your business so that Business North Harbour knows who to contact to keep you updated on specific projects which may affect your business (such as marketing, events, crime and advocacy).

Your information is kept confidential and is not shared anywhere or with anyone. But it’s vital data that helps Business North Harbour tailor future programmes and events and provide solutions to your business needs.

Remember to follow us on Social Media facebook.com/BusinessNorthHarbour twitter.com/biznorthharbour www.linkedin.com/company-beta/2856237

Please login and update your contact and About Us details today!

• Have your say on issues that affect your business or property and post feedback on local advocacy projects, including transport issues, crime prevention and access to investment.

• Get updates on Business North Harbour events.

Contact us on 09 968 2222 to learn more

And watch out for the Info Icons in FYI We post links featured in the magazine on the Business North Harbour website to give you quick and easy access to information of interest and online support for your organisation.

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The Business North Harbour Directory has hundreds of links to local businesses and organisations who can support and strengthen your organisation. Find the people you need by category, name or keyword.

Ideas Served Hot For design and communication that can put the heat on your competitors, call Managing Director Sam Allan on 09 480 2036.

weareonfire.co.nz

COVER STORY

15 years ago North Harbour was principally known for its orchards, with few roads and no buildings.

Now it’s outgrowing Auckland City.

Right now, Business North Harbour supports 4,500 business and property owners and about 28,000 employees. This kind of growth can only come by building on solid foundations.

Last year, the percentage growth (over four years) for employees was higher in the Business North Harbour area (11.8%) than for Auckland as a whole (10.6%). The current prediction is for 40,000 more jobs over the next 30 years. The residential growth rate jumped to 24% between 2013-16 - that’s three time the rate for Auckland as whole.

And the number of people in the area is expected to rise by 100,000 by 2046. (predictions from Statistics New Zealand used by Auckland Council and NZTA) The Auckland Council Unitary Plan includes sound responses to this continued growth. There are special precinct provisions for the Albany centre and Massey University, residential zones with wide choices of housing types, and significant proposals on supporting employment in the Albany and wider North Harbour general business and light industry zones.

Intense development means buildings in North Harbour range from A-grade to C-grade, and are competitively priced compared with much that’s available in the 14

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city centre. Which is one of the reasons businesses are choosing to set up their head-offices in the North Harbour Business Improvement District. A North Harbour base also negates the cost of having a client, supplier or office over the bridge, which currently means factoring in the time, travel and ‘frustration’ of dealing with traffic. As many Business North Harbour Members point out, the sheer number of local specialists in the area means a choice of who to collaborate with. And who can argue about the benefit of having the world-class Massey University on our doorstep, providing the training, research and international connections our entrepreneurs and innovators need for the future.

The feedback we consistently get is that the North Shore is a great place to do business. Many local companies built up from the strong roots they already had in the area.

Others used the networks and infrastructure linking local business to local business to grow their success. All can point to tried and tested work practises and business methods that they and their local partners use to be innovative and make a difference.

Here’s advice from five rock solid Business North Harbour Members on building up from our solid foundations.

COVER STORY

Infrastructure on the ground and in the Cloud

Working together to become the postcode of choice ToHo Business consultancy Les Probert

18 years

“Old fashioned values like honesty, transparency and looking after your staff never go out of style. It’s only the delivery system that’s gotten faster.”

ToHo’s predecessor was one of the very first developments on William Pickering Drive, and Les thinks that doing business through referrals and your contacts is, and always has been, the way to go. And social media is the next new way to find like-minded people, to network, and grow your business in the North Shore.

Les remembers the days when North Harbour was like ‘the Wild West’ - with hardly any infrastructure and a high crime rate. But the Albany Basin Business Association (which later became Business North Harbour) brought security patrols and a sense of mutual cooperation that built a firm foundation and increased everyone’s business advantages.

“Everything you need is in this area.”

Strong networks, there to be used Breakthrough Business Solutions Business growth specialist Fiona Clark

5 years

“Reputation is everything. Every client is gold. And if my clients are successful, I’m successful.”

Fiona believes the foundations of a successful business are links with your local area.

That’s why she attends Business North Harbour events, connects with as many local people as possible and gets to know local companies. She thinks North Harbour is ideal for business, because there are so many innovative companies close by and it’s a real growth area.

Fiona’s advice for business growth is to get out there and meet other local companies.

Build a great network around you and refer people to each other.

MiIT Managed cloud services Robert Elcombe

8½ years

“Businesses in the North Harbour area have access to some of the very best infrastructure available.”

With its ultra-fast broadband, regular bus services into Auckland, a variety of similarsized businesses to trade and partner with, and road infrastructure (despite its rush hour traffic issues), Robert thinks there are chances for local businesses to link, connect, work together and grow in this area.

He recommends that Members use the geographical and networking opportunities available to meet new people, expand your circle of contacts, and renew and reinforce relationships. Like checking the Business North Harbour web site and event calendar to keep abreast of local issues, topics and concerns.

“A collective group (like Business North Harbour) gets its views heard by local, regional and national government bodies.”

“Everything you need is in this area.”

“The more people who know what you do, the more can recommend you.

You can’t be the best kept secret!”

Trust builds firm foundations GBPensions Pension service Tony Chamberlain

5 years

“We like to do business with like-minded people. It creates stability. It helps our business partners and it helps our customers.”

The pensions business is highly regulated and the legislation surrounding it is stringent. So GBPensions are used to following recognised practises. But at same time, long-term partnerships are what makes up the ‘human side’ of the business.

“Some deals people enter into are literally life changing,” says Tony, so everything has to be in place and be trustworthy. The company appreciates face-to-face opportunities like the Business Expo because it’s about people supporting people. Tony is happy to be able to work with his neighbours rather than go through the “nightmare” of going into the city.

“Drive up William Pickering and you’ll see massive companies next to small ones. There’s so much potential talent right on your doorstep.”

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COVER STORY

The supplier next door EmbroidMe Albany High quality branded apparel

10 years

Vivienne and Robert Scott

“It’s the personal aspect that makes the difference. People know us as Rob and Viv. They know who we are.”

When EmbroidMe Albany opened in March 2007 it was during the recession. But the business has grown every year since. They’ve seen a lot of competitors come and go. They put a big part of their success down to their accessibility and hands-on approach. They have a showroom where people can see and feel the garments and samples. It’s not the same experience as ordering from a website.

Viv and Rob pride themselves on their ability to be flexible and deal with small runs – which ideally suits the small and medium businesses in the area. “A good satisfaction rate means referrals,” they say. And satisfaction comes from working with a local company who actively responds to local needs.

North Harbour businesses are doing all the right things to take advantage of this rapid growth area.

The physical and networking infrastructure is expanding, and supported into the future. Find the companies you need to communicate with, work with and collaborate with to strengthen your foundations in the North Harbour Business Improvement District.

J000790

See page 12 for information on updating your listing details

Check the Business North Harbour Directory

WANT TO GROW YOUR BUSINESS? Find the right support, resources and connections to grow your business.

CAPABILITY TRAINING R&D FUNDING AND ADVICE MENTORING FIND OUT MORE

ATEED Business Support Helpdesk P 09 365 0510 E business.ateed@aucklandnz.com aucklandnz.com/rbp Blair McKolskey, PLN Group

CRIME PREVENTION

Dealing with Armed Robbery

The most effective way to keep yourself and your business safe James Bolton from the North Shore Policing Centre has a sound, tried and tested method to deal with an issue that is concerning Business North Harbour Members.

There has been a steady increase of aggravated robberies over the last few months in Tamaki Makarau, which includes the Waitemata District and the North Shore Area. A District-wide approach to reduce these incidents is currently in action.

Aggravated robberies of commercial premises are causing increasing concern due to their seriousness and frequency. It’s likely that a range of factors are responsible for increasing rates, rather than one identifiable reason.

Aggravated robberies can cause significant physical, psychological and financial harm to victims.

Media reporting indicates victims and business owners are becoming increasingly frustrated and fearful, with some store owners indicating they are likely to retaliate with violence if victimised. However, this not only increases risk of injury to the employee, but also to customers in the store.

If you are the victim of an armed robbery please follow this simple guide:

Act Passively You reduce the risk of the offender taking action against you by acting passively.

• Keep your head lowered and your eyes down.

• Your hands should be open and facing out.

• Keep your body straight on. Resist the temptation to turn to one side. It’s better that the robber can see all of you.

Remember Details Try to remember any details that may assist Police to catch the offender.

• Offender – features, including clothing, scars, tattoos, height, hair colour, accent and speech.

• Weapon – description.

• Vehicle – registration, make, colour, condition, and direction travelled.

Make Safe Once the robbers have left you need to secure the site and ensure everyone is okay.

What does CALM stand for?

By memorising and following this simple memory aide, you will be better prepared in the event you are the victim of an armed robbery.

C Calm A Act passively L Listen and co-operate M Make safe

• Do not move until the robbers have left and cannot see you.

• Activate the door alarm (if you have one).

Lock the door. Try to walk around the edge, and take care not to disturb any opportunities for the collection of forensic evidence like fingerprints and footprints.

• Call Police.

• Ask any witnesses to remain on the property and write down the description of the robber. If witnesses wish to leave, get their details.

• If you get the registration plate number, write it down as soon as possible.

Remember – the offender may be affected by drugs, and unnecessary actions can aggravate the situation.

Practise the passive stance in your store. It will help you remember what to do if you are ever in this situation.

The Police Intelligence Group also reports that offenders are more likely to target locations that have advertising material and security bars covering windows and obscuring the view into the premise or store, along with cash tills that are not visible from the entrance or from outside the shop.

If you, as a business owner, have any concerns or would like to speak with a Police Officer, then please contact the North Shore Policing Centre on 477 5054. Ask to speak with Sergeant James Bolton who can provide retail safety education, awareness and resources to increase your safety and wellbeing.

James Bolton, Acting Senior Sergeant, North Shore Policing Centre

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BUSINESS SUCCESS

A mainstay in Albany for the long haul Crown Relocations has been highly visible in the North Harbour Business community for 23 years.

After being initially established on Constellation Drive and occupying three different buildings there, the company moved to Albany and consolidated into a purpose built office, depot and warehouse complex at the current Bush Road location. Albany has changed significantly since that move in 1994. Twenty three years ago the Bush Road facility was surrounded by farm land, now it’s a bustling, thriving community made up of industrial lots, workshops, professional sector businesses, eateries and shops.

Much like the way the local business community has flourished, grown and evolved, so has Crown. Initially purely a Relocations business, Crown has diversified extensively into Records Management (documents storage), World Mobility (specialised HR solutions), Fine Arts relocations, specialised logistics projects and now most recently it’s Store Ur Box (small items ‘valet’ courier and storage service) business.

A 10 year member of Business North Harbour, Crown has become an intrinsic part of the community through its large pool of local based employees and its Corporate Social Responsibility projects with partners in the area. The company has a long standing relationship with the local branch of the Salvation Army and teams up with the prominent charity through their ‘Priority Boxes’ initiative. This project sees Crown collect canned goods, clothes and other useful household items through donations from relocating customers. Crown then provides these Priority Boxes full of goods to the Salvation Army to be donated to the City Mission. These initiatives, amongst others, have seen Crown recognised with a ‘Salvation Army Partner Award’ - a significant milestone as only five New Zealand companies have been awarded this honour.

Crown Country Manager James Logan receives the Salvation Army partner award

Another highly successful community outreach project partnered Crown with the much-loved locally based sports franchise, the New Zealand Breakers. Together the two organisations co-ordinated a game night ‘bring a can’ appeal. Fans were encouraged to bring a can of food to donate, with Crown and the Breakers matched those donations can for can. This resulted in a remarkable 94,000 cans provided to the City Mission.

Amongst Crown’s key brand values are ‘caring and sharing.’ These are reflected in the company’s commitment and investment in North Harbour business and their wholehearted attitude of giving back in our community in general. With Crown World Wide group recently celebrating 50 years as a multi-national organisation, Crown New Zealand is well placed to continue as a cornerstone of the North Harbour community until its own 50th anniversary.

Crown Relocations’ trucks are instantly recognisable on our roads nationwide

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Branching out Crown County Manager James Logan says that Store Ur Box represents an exciting opportunity for local businesses, with a level of convenience not being offered by his competitors. “Our existing infrastructure is perfectly set-up to allow us to operate a courier type storage carton pick up and drop off service to customers. It’s an extremely agile, low cost and low effort service. People make a simple order over the phone or via storeurbox.co.nz and then we’ll deliver the boxes and take their packed items back to our secure storage facility. We do all the ‘leg work’, customers don’t even have to leave their home or office.”

James Logan – Country Manager Email: jlogan@crownww.com Phone: 09 415 8683 crownrelo.co.nz

Accelerating success.

Reach more people - better results faster.

colliers.co.nz

Accelerating success.

Reach more people - better results faster.

colliers.co.nz

PROFESSIONAL DEVELOPMENT

How to shape great business conversations Ben Paul, NZ Director of The Business of Trust, explains how the best leaders and salespeople create engagement by asking all the right questions

What’s the main skill that helps people build rapport within minutes in any situation, particularly in a new business meeting?

Natural curiosity. It’s as simple as that.

How do you harness your own curiosity to have better conversations? Here are some questions and practical examples you can use.

Start by learning who they are A s k s i m p l e q u e s t i o n s l i k e , “ H o w ’s business?” or “How are things going?” The response gives you a quick insight into the other person’s behavioural preference.

If they say “fantastic!” it’s likely they’re optimists and see opportunity, not risk. A measured response means they’re likely to be more risk-focused.

Facts, facts, facts If you ask what we term ‘surface questions’, you’ll elicit facts. But there’s a lot more to understanding people than cold, hard data.

Too many surface questions lead to a dull conversation that feels more like an interview or an interrogation. If someone says they had a great weekend with the family don’t ask: “How many kids?” “What are their ages?”

“What are their names?” Just ask them what they enjoyed doing over the weekend.

You have to be genuinely interested in the other person’s world and what they want to achieve.

Too much hunting might hurt your prey ‘Hunt questions’ are ones that try to determine the other person’s challenges, like “What impact does this have on your business?”

Too many of these and the other person may suspect you’re looking for a problem which – surprise, surprise! - you just happen 20

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to have the perfect solution for. There’s also the classic question: “What’s your biggest challenge?” However, some people don’t perceive they have any and won’t like the implied negativity. Why not ask: “What are your three main priorities?” instead.

Avoid one-way streets The conversation is stuck in one area. You might think it’s great, as it’s your area of expertise. It may be of interest to them, but are you certain it’s their priority? Pause and check your assumption. A great question to ask is: “Before we go any further, can I just check that this is the most important thing to you right now, because if it isn’t, what is?”

Give the other person time to think and you may find that you learn something genuinely interesting.

and want to understand more. Then you can continue the conversation and help them to realise their ambition.

Great chat, so what’s next?

You had a greet meeting but left with no idea of what’s next? Then you need to ask ‘engage questions’. These aren’t hard sell questions like: “Can I send you a proposal/credential statement?” That’s unlikely to get a result because people are polite and say “yes”, and then never read your document. Instead ask, “What do you see as the next steps?” Get them to decide what happens from here.

These are all skills that can be practiced and improved. Ask great questions in meetings and you’ll make genuine connections with people who’ll contact you again.

Help them to paint a perfect picture Ask ‘paint questions’ that point to a positive future. For example: “In an ideal world, what will your business look like in three years?”

It’s always valuable to get people thinking ahead, and it also tells them that you care

Ben has over 17 years experience in business development, sales and as a coach/ facilitator/mentor.

021 0834 7833 ben.paul@boft.com

ADVERTORIAL

Carroll’s Logistics North Shore offers:

• MPI ATF Facility and HCCP Food Certified

• Container Unloading and Cross Docking

• Warehousing - Storage • Outwards order processing.

‘Scan Pick’ plus ‘Scan Pack’

• Nationwide Distribution

-Courier plus Freight and Air

• Auckland Metro Transport

Albany-based Logistics Company Carroll’s Logistics provides Third Party Warehousing, along with ‘Pick + Pack’ order processing and Transport services Carroll’s Logistics helps North Shore businesses with hi tech warehousing, scanned Pick plus Pack order processing and the distribution of a wide range of products throughout New Zealand.

Established in 1969 and with their head office in Mangere Bridge, Carroll’s saw a market for Pick plus Pack Warehousing and Distribution on the North Shore and set out several years ago to fulfil that need. For any business out-sourcing, the physical handling of your products is a big step. Finding the right 3PL (Third Party Logistics) company with a proven record can be challenging. The advantages of an efficient operator in close proximity to your own business premises are obvious.

Carroll’s are not a big corporate and are agile, efficient and user friendly. Through economies of scale, sharing resources over many customers, along with an in-depth knowledge of the industry, Carroll’s are able to justify their investment in a hi tech operation, not practical or economical for a smaller user.

Features of the North Shore operation include the latest German technology using semi-automated VNA (Very Narrow Aisle) fork trucks and order pickers wirelessly linked to the Carroll’s Warehouse Management System, a first of this type in New Zealand.

This achieves the utmost efficiency in the management of the 4000m2, 12 metre high warehouse, without losing the ability to access or track the many 1000s of SKUs (Stock Keeping Units).

Established in 1969 a family business, Carroll’s good old fashioned service still is going strong today.

Full-time in-house IT support for the group sees advanced software development utilising features such as ‘Scan Pick’, where items are scanned from the warehouse racking then ‘Scan Packed’ into the final outer carton at the end of the assembly line. Options such as EDI (Electronic Data Interchange) sees data transferred direct from the customer’s software system to the Carroll’s Warehouse Management System, with no human intervention or data entry needed.

With online 24/7 live access to all accounts, stock inventory, current movements

and archived history, this leads to an incredibly accurate, efficient, well communicated solution for the client. There is a complete ‘bread crumb’ trail right down to high definition CCTV, so basically the Carroll’s warehouse becomes a virtual warehouse for the customers. It is all very seamless.

Carroll’s Logistics is conveniently located at 7 John Glenn Avenue, Rosedale, Albany.

Find out more by contacting: Carroll’s Logistics North Shore Manager, Paul Canavan, 09 444 0313, 021 901 933 or paul@carrolls.co.nz Managing Director Chris Carroll, 09 444 0313, 021 549 800 or chris@carrolls.co.nz www.carrolls.co.nz

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TRANSPORT

Solving the Parking Issue

Match a Ride with the New Smart Travel NZ App There’s been an exciting change to the Auckland Let’s Carpool programme.

Let’s Carpool is a free, online resource that helps you connect with people in your community so you can carpool, utilise T2/ T3 transit lanes, cycle or walk together.

Local councils and transport agencies across the country have been collaborating to bring New Zealand commuters the most up-to-date carpool matching software tool.

The new user-friendly mobile app, called ‘Smart Travel NZ’, is now available.

Check out the new look Let’s Carpool with Smart Travel NZ website. As well as making use of the interactive commute calendar, you can use the commute cost calculator and get the latest Auckland Transport information.

Did you know that AT’s journey planner now helps with the first and last legs of journeys

by giving people the option of a taxi or Uber ride to get to and from main transport hubs?

You can also download the Smart Travel NZ mobile App - which is compatible with iOS and Android devices - directly from the Google Play and Apple App Stores from the site.

If you’re already signed-up on the Employer Scheme, your details were automatically transferred over to their new system. Over 50 Auckland businesses and organisations are in the scheme already. If you’d like to sign-up: www.smarttravel.org.nz letscarpool@at.govt.nz

The Auckland Council Unitary Plan recognises that car parking is a problem across the whole region.

Most companies locating within the area are not providing their staff with enough carparks.

Business North Harbour are working with local groups and the council on an urgent review.

In the meantime, have you considered: • • • •

carpooling walking cycling and buses.

Remember that Business North Harbour can provide FREE HOP cards (get rid of the company car for infrequent business trips). And AT can provide a free 2-week bus trial HOP cards For details contact Sarah@businessnh.org.nz

Aucklander wins top prize in international bike challenge

Challenge Champion Gracie MacKinlay

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The Auckland Bike Challenge is a fun, free workplace competition that encourages people to give cycling a go during the month of February. This year 324 Auckland organisations competed against each other, with a total of 3,794 individuals participating – 981 of whom were new to riding.

Part of the nationwide ‘Aotearoa Bike Challenge’, the regional event is run by Auckland Transport and supported by the NZ Transport Agency, the Sustainable Business Network, Healthy Auckland Together and Auckland Regional Public Health Service.

The event encourages workplaces to get their staff riding for at least ten minutes a month. As well as the chance to win local and national prizes, participants were entered into a global prize draw run by Love to Ride.

Gracie MacKinlay, who works for Mighty Ape in Rosedale, was the 1 in 56,485 who won a trip to Croatia. The big travel prize was the

enticement to get her to enter. “I usually drive between work and home, including my lunch commute. These trips have been replaced with bike rides. By the end of the challenge, I felt so much fitter. It also helped me to better understand the impact on our environment. My bike commutes saved an estimated 37kg of CO2 emission during the challenge. It’s good for our health and environment, so others should get out and give the bike a go.”

Dougal List, National Cycling Manager from the NZ Transport Agency says, “We’re thrilled that a Kiwi has taken out this prize and would also like to congratulate Gracie. We’re already planning for next year’s Aotearoa Bike Challenge and encourage work places to find out more so they can be ready to enter and maybe win a great prize!”

There are more Auckland Challenges, large and small, coming up later this year. Look out for details in future issues.

NZTA UPDATE

Keeping your business moving Understanding the changes, risks and opportunities in the wider geographic area is central to planning your business Some external factors can change the very foundations your business is built on. Major utility and infrastructure providers – transport, water, sewerage, power and internet – have plans for expansion or restriction in place and available to view. The same goes for council-led activities.

Staying informed and getting involved is the best way to ensure the best outcome for your business.

Transport plans for North Harbour The NZ Transport Agency works closely with Business North Harbour Members to plan future regional transport projects. We use your input to shape outcomes and benefits.

As each construction phase approaches, our teams engage with you to plan ahead and minimise disruptions to your day. We work closely with our partners at Auckland Transport to maximise the cross over between the local road network and public transport to best support the plans.

Be on the lookout for info events and introductions facilitated by Business North Harbour.

Coming soon: The Northern Corridor Improvements (NCI) project We’ve worked closely with Business North Harbour for two years on the design of the NCI project, which is currently going through the statutory approvals process via a Board of Inquiry.

Once approved, we ‘switch gears’ and engage with business and property owners to plan for construction. This includes temporary traffic management plans to make sure commuters and freight continue to move efficiently. The NCI construction stages will take three years, so sometime between 2018–2021 your business is likely to experience a temporary change on one or more of your routes.

But once completed, NCI should improve congestion and access on many local roads around North Harbour, including Bush Road, Paul Matthews Road, Albany Highway and State Highway 18. It also includes upgrades to the Northern Busway, and walking and cycling routes.

Find out more at www.nzta.govt.nz/auckland-northern-corridor

Planning ahead: The Western Ring Route The March FYI issue profiled how the upcoming Western Ring Route and Waterview tunnel connection will offer an alternative route for freight and regional travel.

Stringent safety testing revealed faults in the fan and water extraction system software, delaying the tunnel opening. Changes are now under way and the tunnel will open soon.

To help you familiarise yourself with permitted goods and services, vehicle height restrictions and speed limits through the tunnel, a new website shares traffic information tools, maps and videos. It’s updated continuously.

Learn more at www.nzta.govt.nz/waterviewtunnel

Over the horizon: Supporting Growth A 10-30 year preferred transport network plan has been developed for both north and north-west Auckland. It provides upgrades to existing transport services, and will designate consents and build new infrastructure to support the growth of the city.

Formerly known as TFUG (Transport for Future Urban Growth), this wide range of projects has amalgamated into the Supporting Growth transport programme.

These projects could significantly influence your long-term business plans and travel times. So public engagement and consultation processes involving property owners, iwi, businesses, residents and stakeholder groups are starting later this year.

To help shape the next generation of transport projects go to: www.nzta.govt.nz/supporting-growth-delivering-transport-networks

For more information or to get involved in any of these major transport projects, contact Business North Harbour’s Transport Manager, or the NCI team on 0800 NCI PROJECT or northerncorridor@nzta.govt.nz JUNE 2 0 1 7 F YI BUSINE SSN H . O RG. N Z

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ST JOHN

St John Training Although the ‘First to Respond’ and ‘Basic Life Support’ courses deal with serious workplace matters, there’s still laughter and fun to be had while learning. Did you know the best tune to have in your head to time chest compressions is the Bee Gees ‘Stayin’Alive’?

Trainees ‘Stayin Alive’ at St John session

Next dates 9th November The ‘First to Respond’ Workshop 12pm-2pm 16th November Basic Life Support Workshop 12pm-5pm

Book your space today by emailing admin@businessnh.org.nz or via our online calendar businessnh.org.nz/calendar

My team and I found it really worthwhile. It was great to be able to take just a couple of hours out of the day to spend on something so valuable. The trainer was excellent and the course content highly relevant. The whole team feels a lot more confident about having some idea of what to do in an emergency situation.

Lisa Hill, Managing Director, Eclipse Recruitment Limited

CONTAINER UNPACKING Devan and Deliver...

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YOUTHLINE

Youthline supports young people – and your business You’ll probably recognise the name from their 24/7 Helpline, but how much do you know about Youthline’s other services - and how your business can benefit from them?

Do you want to rent a meeting space, buy-in some catering, or just stop for a coffee – all at community rates? Then head for Youthline on Dairy Flat Highway in Albany. You can get exactly what you need AND feel good about supporting young people.

Youthline’s community-based approach has been changing the lives of young New Zealanders since 1970. And the organisation purposely applied commercial strategies to build an income base that supports their volunteer development programmes and community centres. The Albany centre provides a range of activities for local people, as well as housing many community groups at no cost to ratepayers.

Youthline’s training courses and personal development programmes have a fantastic reputation throughout Auckland. Their flagship Foundation course is an incredible opportunity available to anyone over 17. Local businesses are encouraged to consider it as an affordable professional development option for staff members.

Other Youthline courses include: • hospitality and barista training • employment, budgeting and parenting courses • a leadership programme for 14-17 year olds (Activ8) • NZQA Certificate in Youth Work • seminars on working with depression, suicide prevention, pacific youth and so on Youthline provides free mentoring to young people. Do you know any 16 or 17 year olds living or studying in Central Auckland, North Shore or Rodney who don’t have NCEA

level 2 and don’t have Merit or Excellence endorsements? If they’re struggling to achieve or stay in school, or have a history of support agencies involvement, contact Youthline or visit the website to see if they can help. They’ve helped many young people to stay in education, reach NCEA level 1 and 2, and work out their goals and plans to achieve them. They’ve also helped young people to create CV’s, get jobs or into courses, find scholarships, obtain driver’s licences, get health care and accommodation, and supported them with personal or family personal issues. Youthline’s talented team runs programmes in schools and in the community and are seen regularly at events, connecting and engaging with young people.

“We are so proud of all that our people do for young people and the wider community.”

Miriam Jun, Senior Systems and Project Co-ordinator, and Albany resident.

Youthline are supporting tomorrow’s workers, entrepreneurs and valued citizens.

They are interested in linking with local businesses to find ways of increasing opportunities. Youthline Clinical Services Manager and North Shore local, Peter Shimwell, has already connected with Orewa Community Enterprises to see how Youthline can support our young people locally. There

are opportunities for businesses to sponsor training courses and offer work placements to 16-18 year olds.

Phone or email the friendly Support Services team to enquire about catering or venue hire, or if you’re interested in becoming a volunteer. The Fundraising Team wants to hear from local businesses in the North Harbour area who are interested in collaborating on fundraising activities. Contact Peter if you’re looking for young people for work placements.

If you’re curious to know more about Youthline, or how you can get involved, check out their full range of services, programmes and community development activities.

And visit the community space – 232 Dairy Flat Highway, Albany

Local business support enquiries: Peter Shimwell 021 871 058 09 361 4172 peter@youthline.co.nz Phone 09 376 6645 supportcentre@youthline.co.nz youthline.co.nz Donations donate@youthline.co.nz www.youthline.co.nz/donate-and-helpyouthline/donate-to-youthline

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C3 PORTAL

Connect, Communicate & Collaborate programme update

is live!

Could you do with an extra pair of hands? Do you have a list of ‘when we can get to it’ projects?

There are hundreds of students right on your doorstep who can help build your business and increase profitability. They have skills and specialisms vital to today’s market, and need real-life work experience to test, mould and direct their careers.

Whether you need help with a particular project, or are looking for new employees, these students have knowledge and drive to contribute to your team.

The C3 programme is a perfect opportunity to give local students valuable work experience while providing the ‘human resources’ your business needs. A true win–win for all.

Students go through a matching process to make sure both you and they will benefit from the experience. You can see their online test scores, their CVs and their reasons for wanting the role.

Business North Harbour is proud of this huge step forward. Our first ever portal to help young people find employment, build their skills and benefit from business mentoring to support their studies is also a valuable tool to businesses who need to get things done!

Your invitation C3 Event 9th August Live demonstrations in the Sir Neil Waters Room at Massey University from 12pm till 2pm.

Meet students face-to-face to talk about what they can do for your business.

Contact us on 09 968 2222 or visit businessnh.org.nz/c3 for more information

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Register online at businessnh.org.nz/c3 This programme is FREE for businesses and students

PROFESSIONAL DEVELOPMENT

Thinking of buying a commercial property?

Kate Chivers from McVeagh Fleming suggests you consider these five tips before entering into an agreement.

1. Finance Approval Any agreement for sale and purchase that you enter into should be subject to you obtaining finance approval from your bank.

You must ensure you have sufficient time in respect of the finance condition to achieve this.

We’re seeing banks becoming stricter in respect to lending on property in general.

Borrowers are being asked to provide registered valuations and seismic strength reports on commercial buildings as part of the banks’ lending conditions, before finance is approved. In order to ensure you have sufficient time to achieve your bank’s requirements, we recommend inserting a due diligence clause into your purchase agreement in addition to the finance condition.

2. Building Report A commercial property is a significant investment, and ensuring it has no hidden defects is essential. We recommend a building report executed by a qualified builder with specific commercial property experience.

Even if there are no hidden defects, the building report will highlight potential future required expenditure, allowing you to budget for the same when you take ownership of the property.

property, administration fees and insurance premiums. It’s essential you’re comfortable with the body corporate processes and fees.

5. Commercial tenants – leases Before committing to the purchase of a tenanted commercial property, you should review all the lease documentation, obtain confirmation from the vendor that the terms of the lease are being met by the tenant, and confirm there are no rental or outgoings (OPEX) arrears.

3. LIM Report A LIM report will, amongst other things, confirm whether the property has consents for all its building work, what zoning it has and whether your intended use of the property is a permitted activity.

The LIM will also determine whether the building has a current Building Warrant of Fitness. This is a statement supplied by a building owner, confirming that the systems (e.g. features of a building that give ease of exit or access, escape from fire, and other safety aspects) for their building have been maintained and checked in accordance with Auckland Council requirements for the previous 12 months, and that the systems will continue to perform as required.

We recommend that you purchase a LIM directly from the council rather than relying on one provided by the vendor or the vendor’s agent. This way, if it later transpires the local

Summary Kate Chivers

authority made a mistake with the LIM, you are more likely to have a cause of action against the local authority than if you rely on a LIM they did not specifically provide to you.

Commercial property is a significant investment, and it is important to invest in sound legal advice before you buy. At McVeagh Fleming we have the experience and expertise to assist you with all your commercial property needs.

4. Unit titles If the building is a unit title, then there are Unit Titles Act 2010 considerations to take into account. Essentially, you, as the new owner will become part of the body corporate. The body corporate together makes decisions that affect the whole of the complex. You will have to pay body corporate levies which go towards the maintenance of any common

Kate Chivers kchivers@mcveaghfleming.co.nz Brandon Cullen bcullen@mcveaghfleming.co.nz

JUNE 2 0 1 7 F YI BUSINE SSN H . O RG. N Z

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WASTE MINIMISATION

Business North Harbour – Inorganic Collection March 2017 The results of our recent project are in!

The operation went smoothly After registering, Business North Harbour Members were contacted for verification and given an opportunity to ask any questions.

Members’ details were forwarded to Abilities Group who did a wonderfully slick job of scheduling all the collections, the confirmation process, identifying any potential dangerous goods and getting Member invoice details.

Businesses sorted their items into re-usable and non-usable, and both piles were collected at the same time. The re-usable items went to our storage area at Massey University in Albany. The non-reusable items were taken back to Abilities Group to be broken down and recycled.

Collection days were Thursday 23rd and Friday 24th March. Invited community groups visited to ‘pick over’ and take away items that would help and assist them on the Friday and Saturday 26th.

The project was another huge success. Many, many thanks to the Business North Harbour Members who took part, and to Abilities Group and Massey University.

31

businesses gave 78 cubic metres of collectable items

3

cubic metres went to landfill while

75

cubic metres were picked up by community groups or sent on to recycle facilities

Items collected from businesses: Office chairs, office partitions, lounge and lunch room chairs, office desks, storage cupboards, filing cabinets

Community groups invited:

Muscular Dystrophy Northern, Chinese Conservation Education Trust, Hobsonville Community Trust, Hospice, Greenhithe Community Trust, Family Start, Plunket, Whanau Parenting, Raeburn House, St De Vincent de Paul, Grief Centre and Supporting Families, North Shore Women’s Centre, ANCAD, Meadowood Community House.

Do you have spare usable pallets?

We will introduce you to other members who are desperate for them, so let us know. This is a true win-win!

To sign up head to businessnh.org.nz, click on ‘Safer Business’, scroll to ‘Pallets’ and complete the appropriate forms.

For more information contact crimeprevention@businessnh.org.nz or call 09 968 2222

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JU N E 20 1 7 F YI B US I N ES SNH. OR G. NZ

MASSEY BUSINESS SCHOOL

Earn a Master’s Degree and more Study at Massey Business School ranked in the top 2% globally Apply Now massey.ac.nz/masterbusiness

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Developing your North Harbour Business There are unique challenges specific to New Zealand in developing and growing a small business from the ground up, says Robert Elcombe from MiIT. New Zealand’s strength and its weakness is the fact that 97% of all businesses employ fewer than fifty staff.

On the plus side, barriers to entry are low when it comes to starting a new venture. It would be much more difficult and costly, if not impossible, to start a managed cloud and UFB Internet provider like MiIT in a country like the United Kingdom or the USA. We’d need the resources of Richard Branson to achieve the same success we’ve attained here in Albany.

On the down side, it means that there are very few middle management positions within companies. This vital role includes sourcing and evaluating suppliers and partners to make sure the business receives the best value and service.

In addition, a small company promoting a superior service or better pricing has limited choices around acquiring new and prospective clients. Most companies only change service providers when an existing relationship catastrophically fails.

This suggests that a company’s most effective sales tool is networking, recommendations and referrals. North Harbour businesses have access to some of the very best networking and skill development opportunities, not only on the Shore but also in Auckland.

On the plus side, barriers to entry are low when it comes to starting a new venture.

As Members of Business North Harbour, we have a resource that helps develop our business skills, develop our staff performance and provides valuable local business connections.

Business North Harbour is a tool that

MiIThas found invaluable. We’ve attained new clients, new partners and developed our capabilities via non-core training (such as St John first aid certification). All of this has played its part in helping MiIT to become the successful, profitable and sustainable business we are proud to have developed.

Robert Elcombe is a director of MiIT which empowers small to medium companies to leverage the efficiencies that cloud based computing can bring to a company. For most NZ companies the productivity gains are significant. Email robert@miit.co.nz or call 09 476 4540 for more information.

Hobbs Global Logistics Solutions Ltd are able to create an exceptional experience for our customers, they remain loyal, and most importantly they are inspired to tell others about us, assisting us to grow our business.

Our head office is based locally, right here on the North Shore, our professional, senior staff – with over 30 years experience, complemented by a worldwide agency network, our own 3PL Warehouse and Distribution Centre based at Auckland International Airport are your key to a flawless Customs Brokerage, International Freight Forwarding – we are “Your Local that keeps you Global”.

P. 09 275 3199 F. 09 275 3054 E. info@hobbsglobal.co.nz W. www.hobbsglobal.co.nz

Whether it is employment law advice that you require, or simply assistance in handling your own HR matters, we can help.

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