FYI June 2023

Crime Prevention

We support our members by managing the contracted nightly security patrols of our Business Improvement District area, 365 days of the year. We conduct safety, security, and communications briefings with the North Shore Police.

Advocacy

We provide an advocacy voice to local and central government for our members’ concerns on local, regional, and national issues, and provide access to key stakeholders and decision makers who may affect your investment.

Traffic, Transport & Roading

We work with all council-controlled agencies to develop initiatives that address access and environmental concerns, including congestion reduction. We also provide information on alternative modes of transport.

Sustainability

We provide the resources and operational support to encourage business sustainability by enabling members to access food waste and inorganic waste collections along with pallet and cardboard box swaps.

Events

Our events programme provides members with an extensive range of networking, mentoring, wellbeing, training, and educational opportunities.

Member Communications

Members are kept informed of relevant news, updates and events and are provided with useful business support resources and information.

Business Directory

Our online Business Directory provides free listings for businesses operating within our Business Improvement District and allows businesses to update and manage their listing information online.

Other Services

Members can take advantage of more benefits and activities, such as our Showcase North Harbour business expo, One Day Sale, candidate employment and internship opportunities along with complimentary member hireage of the Business North Harbour training room.

Business North Harbour provides a voice for your concerns, networking opportunities for your business development, and access to key stakeholders and decision makers who may affect your investment.

In this issue

4 In Brief

6 Past Events

8 Past Event Special: Post-Budget Luncheon

9 Diary Dates

10 Advocacy

13 Asian Business Matters

14 Cover Story

17 Professional Development: North Shore Golf Club

18 Business Spotlight: Pacific Harvest

20 Crime Prevention

22 Sustainability

26 Property Matters

28 Transport

30 Health and Wellbeing: Men’s Health Week 18

Welcome from the GM

IT WOULD APPEAR that little has changed for most members since my last offering in March’s FYI. Inflation, interest rates, and the overall cost of living all remain high, with little in the way of positive change being forecast by economic experts for the foreseeable future. The ongoing economic conditions continue to add to the financial pressure that many businesses are under, from which there has been little or no respite for a long time due to a number of well-documented reasons, such as staff shortages, supply chain issues and the recent weather events. Unfortunately, for many business owners, these financial challenges are replicated when they get home, as many households are facing similar budget pressures.

These financial and other pressures, both individually and collectively, can make running a business a very difficult proposition for some. Hopefully, survival throughout the pandemic has made businesses and their owners far more resilient and resourceful, giving them the tenacity and flexibility to cope with the ongoing challenging economic climate.

news to support their business future and assist with their financial sustainability.

Our cover story is a conversation about AI, looking at some of the possible advantages that AI could offer all kinds of organisations, from hairdressers to exporters, and encourages business owners not to get left behind. AI plus human interaction could help you achieve results better and faster whilst also improving your customer experience. There are also a couple of examples of AI “in action”.

Also in this edition, we look at Health and Wellbeing and provide some information about Men’s Health Week (12-18 June). Did you know that one in four Kiwi men won’t make it to retirement? Gents, we need you to take better care of yourselves and speak up if you’re feeling concerned about any aspect of your physical or mental health. There’s never anything to be embarrassed about, and your family, friends, and whānau would like you to be around for as long as possible.

Business North Harbour General Manager Kevin O’Leary kevin@businessnh.org.nz

Advertising Bernadette Roberts comms@businessnh.org.nz

Editor Lizzie Brandon lizzie@writesphere.co.nz

Design Lewis Hurst lewis@hurstmedia.nz

Printer PrintLounge printlounge.co.nz

The

Business North Harbour, Unit 2, Level 1, 322 Rosedale Road, Rosedale, 0632.

PO Box 303 126, North Harbour 0751

OFFICE 09 968 2222

WEB businessnh.org.nz

Since writing this article, the Annual Budget 2023 will have been delivered by Finance Minister Grant Robertson, who pre-empted the event earlier in the year, stating that: “This year’s budget will be delivered in the shadow of Cyclone Gabrielle and will be focused on the cost of living and cyclone and flooding recovery”. I sincerely hope that by the time you read this issue of FYI, members will have received some good

The BNH team and I wish you a happy and prosperous future and look forward to engaging with you and your team as you enjoy the benefits of our many programmes and services.

Kia kaha

Kevin O’Leary General Manager, Business North Harbour

Residential food scraps collection rollout

AUCKLAND COUNCIL’S FOOD scraps collection service is being rolled out in stages. Some readers may have already received their food scraps bin; others should receive theirs shortly.

Every eligible household gets a 23-litre bin, a kitchen caddy, and a starter set of compostable bin liners.

Auckland Council General Manager Waste Solutions, Parul Sood says, “In the first year, as the service gradually rolls out, it is estimated to collect 39,000 tonnes of food scraps. This diversion from landfill is the equivalent carbon emissions saving to taking 10,000 medium-sized cars off the road annually. This will increase to over 75,000 tonnes a year once all of Auckland’s food scraps are processed.”

Parul commends people who already compost their food scraps at home and says the food scraps collection will complement that practice.

How to strengthen your immunity for the winter months

A ROBUST IMMUNE system means you have a better chance of fighting off colds and other infections. Here are five of Health Navigator New Zealand’s top tips to keep you in tip-top shape:

1. Wash your hands regularly

Remember how we all counted for 20 seconds during the pandemic? That’s good practice at all times!

2. Eat plenty of fruit and vegetables

Try to aim for five a day and to eat a rainbow of colours. Eating what’s in season and using a mix of fresh and frozen should help with the budget.

3. Limit alcohol

Alcohol has its own health risks, and it can also weaken your immune system. Cutting down should bring benefits for your health – and your wallet.

“Not all food scraps can be easily composted, and this is where the collection is valuable as it takes all sorts of food scraps, including dairy products,

meat scraps and bones, fish scraps and bones, and shellfish shells which can’t be composted,” she says.

Once collected, the food scraps are transported to Ecogas, a new state-ofthe-art plant in Reporoa, and converted into renewable resources. Empty trucks returning from Auckland to the Waikato region transport food scraps to the plant, so the collection does not result in additional trips.

Using anaerobic digestion technology, bacteria “eat” the food scraps and break them down into valuable by-products –biogas, renewable energy and fertiliser. In Auckland’s case, renewable energy is used to grow greenhouse tomatoes.

Read more about this initiative at aucklandcouncil.govt.nz/rubbishrecycling/food-scraps-collections/ Pages/when-you-can-expect-toreceive-your-food-scraps-bin.aspx

4. Exercise regularly

Regular exercise boosts your immune system and is important for good mental health and wellbeing. Aim for 2.5 hours of moderate exercise every week. Here’s some advice about how to fit daily exercise into busy lives: healthnavigator.org. nz/healthy-living/e/exercise-how-to-getmoving-more-every-day

5. Get enough sleep

It’s recommended that adults get between seven and nine hours of sleep every night. Follow a routine; get up and go to bed at the same time each day, and consider doing some relaxation and mindfulness exercises before you go to sleep.

For more advice, go to healthnavigator.org.nz/healthyliving/i/immunity-tips-to-strengthen

Auckland Council General Manager Waste Solutions, Parul Sood

Lose yourself in a book

A GREAT WORK of fiction or biographical memoir is the perfect way to unwind – and switch off from those blue-light devices. Here are just four recommended page-turners.

Looking to trim your company’s carbon footprint? Don’t forget your website!

DID YOU KNOW that the Internet accounts for 3.7 per cent of global carbon emissions? That’s more than the aviation industry! The Eco-Friendly Web Alliance (EFWA) is a social enterprise aiming to help website owners take action to reduce their environmental impact.

In an interview with BBC News, knitwear designer Valentina Karellas said she was “horrified” when she learned that her website’s home page generated up to 9.89g of carbon emissions, nearly ten times the ETWA’s recommended 1g target.

How can websites reduce their emissions? A hosting provider running on renewable energy is a good start. You could also review the size and number of images and background videos on your site. “These are the leading culprits driving the size of web pages up,” writes BBC technology reporter Sean McManus.

To read the full BBC News story, which includes more advice and links to website carbon calculators, go to bbc.com/news/ business-64623955

For more information about the EFWA and its website audits, visit ecofriendlyweb.org And, of course, talk to your web developer about how your site could be more sustainable.

Birnam Wood

BY ELEANOR CATTON

From the author of the Booker Prize-winning author of The Luminaries, this is an actionpacked tale of a guerrilla gardening collective. When their interests collide with those of a US billionaire, “things turn exhilarating and then utterly terrifying.”

Whitcoulls

Victory City

BY SALMAN RUSHDIE

Salman Rushdie’s new novel tells the story of the Pampa Kampana, who, for mystical reasons, lived for more than 250 years and created an empire from magic seeds. “Brilliantly styled as a translation of an ancient epic, this is a saga of love, adventure, and myth”.

Whitcoulls

Outlander series

BY DIANA GABALDON

These fantasy-romance books have been adapted into a hugely popular TV series and follow Claire Randall’s epic adventures as she finds herself thrown back in time from 1945 to 1743, into the heart of the Jacobite rebellion. If you like historical epics with some spice, there are nine books to keep you enthralled. (The author has said that the tenth will be the last in the series.)

Did I Ever Tell You This?

BY SAM NEILL

Sam Neill is one of the acting world’s most admired stars, yet he says that his career has been “a series of unpredictable turns of fortunes”. This memoir is “a joy to read, a marvellous and often very funny book, the work of a natural storyteller who is a superb observer of other people, and who writes with love and warmth about his family. It is also his account of his life outside film, especially in Central Otago, where he established Two Paddocks, his vineyard famous for its pinot noir.” Whitcoulls

Learner driver costs set to drop by 20pc

IT WILL SOON be cheaper for Kiwis to get their driver licences due to changes to how Waka Kotahi New Zealand Transport Agency is funded.

Transport Minister Michael Wood said, “From 1 October 2023, the average driver will save $86 when they successfully move through the graduated driver licencing system. The average cost of a learner licence will decrease by $20, a restricted licence by $35, and a full licence by $31.

“We’re also removing re-sit fees for practical driver licence tests, which can be up to $87 each time, which around half of New Zealanders are having to pay when trying for their licence.”

It is hoped that making driver licences more affordable will also support more people into work, as so many jobs require it.

2023 Real Estate Forecast for Commercial Property Owners and Tenants

30 March North Harbour Commercial Property Group

Ian Little, Associate Director, Research, Colliers | John Darroch, Director, North Harbour Valuers

28 April

Business Capability Workshop, sponsored by Pathfinder Solutions

Camelia Petrus, founder of Core Purpose

Capability Workshop, sponsored by Pathfinder Solutions

Simon Weakley, Director of Training and Sales, Dale Carnegie

Post-Budget Luncheon

23

May

Ginny Andersen MP Minister for the Digital Economy & Communications, and Small Business

Nicola Willis MP Deputy Leader of the National Party and Spokesperson for Finance and Social Investment

FOR HIS INTRODUCTION, Kevin O’Leary began by thanking local MPs, Erica Stanford and Vanushi Walters, for their ongoing support. This had been particularly appreciated in the wake of the January floods and Cyclone Gabrielle, as BNH advocated for financial and non-financial assistance for its members.

Ginny Andersen started with a recap of the Budget’s key announcements:

• Twenty hours of ECE extended to include two-year-olds

• Removal of $5 prescription charges

• Free public transport for under-13s, and halfprice public transport for under-25s

She also explained the importance of investing in New Zealand’s gaming development sector, which “lifts productivity” and contributed $7 billion to 2021’s GDP.

Ms Andersen recommended the free resources and training available through Digital Boost, and First Steps NZ, which is focused on supporting mental health and offers free e-learning and access to funded therapy. She then mentioned the Business Payment Practices Bill, describing it as a “registry of transparency” about how long larger companies, particularly, take to settle their suppliers’ invoices.

As part of her response, Nicola Willis presented several priorities which National would immediately focus on, if elected, such as:

• Get the Reserve Bank back to its simple mandate of getting interest between 1-3 per cent.

• Reduce the pressure on business through well-intentioned but excessive red tape –e.g., the CCCFA and Fair Pay Agreement

• Use “more nimble” immigration settings so that businesses have improved access to workers. Plus, initiatives to get “our own people” off welfare and into work. If a job seeker does not, for example, attend job interviews, their benefits would be reduced.

• Get serious about education, particularly with the Doing The Basics Brilliantly plan and winding back polytech reform.

• Apply prudent and sensible tax reduction, including the reversal of “destructive landlord taxes”.

For a more detailed write-up of this event, including links to references and resources, please go to businessnh.org.nz/category/events

Ginny Anderson MP

Nicola Willis MP

Upcoming Events

JUNE

15 Business After 5: Networking and Business Showcase 2023

Time: 5.30 pm-8.00 pm

Venue: North Shore Golf, 51 Appleby Road, Albany

Take advantage of this excellent opportunity to showcase your products, services, or expertise, and connect with other local businesses. Each business exhibitor will have a designated tabletop, providing a great chance to expand their network and increase their business’ visibility.

Cost: To encourage as much participation as

23 St John: First on the Scene First Aid Workshop

Time: 1.00 pm-3.00 pm

Venue: Business North Harbour, Level 1, 322 Rosedale Road, Rosedale

St John has designed this two-hour workshop to up-skill staff. Attendees will be shown how to deal with the five most common situations they are likely to encounter in their workplace, which could be a cardiac arrest, a falling injury, or a person cut and badly bleeding. The aim of this workshop is to up-skill staff to complement, or assist, your fully trained first aiders.

29 Business Lunch: 2023 Sustainability and Environmental Leadership Summit

Time: 12.00 pm-2.00 pm

Venue: National Hockey Stadium, 159 Bush Road, Rosedale (entry via Gate A)

Join us for an unforgettable afternoon of inspiration, innovation, and learning. Hear from some of the most influential leaders in the sustainability field as they share their insights, strategies, and success stories on how to

build a more sustainable and environmentally responsible business. Discover innovative solutions, and practical tips to reduce your environmental impact and make a positive difference in the world. Speakers already confirmed include Dr Parin Rafiei-Thompson (Auckland Unlimited | Climate Connect Aotearoa), Tori Calver (Sustainable Business Network), Mark Roberts (Senior Waste Planning Specialist | Waste Solutions) and local sustainability driving force, Bailey Gorst of ChargeNet. Don’t miss this amazing opportunity to be part of the change we need to create a better, cleaner, and more sustainable future!

To find out more and make your bookings, go to businessnh.org.nz/whats-on

Budgetary concerns and emergency response discussions

Following the letters to our local MPs in February, in response to the well-documented weather events, formal advocacy has since returned to a more business-as-usual approach.

THE PRIMARY TOPIC open for public consultation in March was the Auckland Council (AC) Annual Budget 2023/2024. I encouraged all members to have their say on this. Many of the budget proposals affecting business were somewhat contentious, as AC attempts to mitigate the estimated $295 million budget deficit – which has since blown out to $325 million or $375 million if you include the cost of flooding recovery.

BNH joined nine of Auckland’s larger BIDs to make a joint submission on the Annual Budget, which I presented with two other BID Managers at an online forum on behalf of the BID collective. Additionally, BNH made its own written submission, including feedback from those members who responded to our members survey. AC received more than 40,000 submissions, so now we all wait with bated breath until the final budget is announced in the coming weeks, following approval by councillors.

One of the levers AC is pulling to reduce the estimated budget deficit is lowering operational costs. BNH believes that this was a welcome but long-overdue intervention. However, along with 44 other BIDs, we were also

keen to offer our support to the BID Liaison Team at Auckland Transport (AT), whose roles are under threat as part of these savings. Since their introduction in 2020/21, BNH, its members and many other BIDs have benefitted from the regular and open discussions held with the individuals in these roles regarding transport and roading issues. BNH again made an individual submission to AT in addition to the BIDs collec-

meetings were the implications for business and property owners of AC’s budget proposals and the failings of the Emergency Response Plan during the two severe weather events, which saw so much devastation across the city.

As noted previously, the opportunity to collaborate with key, influential stakeholders and people in local government when our views and opinions align is vital to have the best chance to achieve

tive submission in an effort to keep these positions operational following any restructuring at AT.

All of BNH’s formal submissions can be viewed at: businessnh.org.nz/formal-submissions

In a more informal advocacy setting, BNH has recently held very positive meetings with our ward councillors, John Watson and Wayne Walker, and the Upper Harbour Local Board (UHLB). The main topics for discussion at both

Buy North Harbour is a Facebook group to help BNH members and associate members connect, communicate and collaborate

positive outcomes. A collective voice is more likely to be ‘heard’ by the decision-makers; all too often, a lone voice can be easy to ignore.

In closing, I can confirm that BNH, via all our communications platforms, continues to encourage consumers to buy locally and utilise locally available goods and services.

Kevin O’Leary GM, Business North Harbour

•Promote your products and services.

•Pass on your experience and advice.

•Share your neighbours’ deals across your social media.

facebook/groups/BuyNorthHarbour

I encouraged all members to have their say on this. Many of the budget proposals affecting business were somewhat contentious.

The Fourth Industrial Revolution: Artificial Intelligence

ACCORDING TO DELOITTE, over two-thirds of mobile users use some form of AI on their smartphones. The highest categories include predictive text, driving route suggestions, and voice assistants.

To research attitudes and expectations about AI, we surveyed over 3,500 employees – from CEOs to individual contributors – across a wide range of industries and company sizes in 11 countries.

Forty-four percent of respondents strongly agreed that AI will fundamentally change how we work and live in the next 10 years; overwhelmingly, they expect those changes to be positive.

Yet many are ambivalent about the potential impact of AI. While the survey revealed that nearly two-thirds are at least slightly worried about losing their jobs as a result of advancements in AI, 70 per cent said they would feel positive about the potential to hand over some of their activities to AI, giving up routine tasks that get in the way of focusing on more meaningful work.

Twenty-three percent of respondents said AI and automation are already impacting their roles, and another 44 per

cent say they expect this within the next five years. While AI could transform our work experiences for the better, it can also have unintended consequences. Technology, in general, can affect corporate culture and employee engagement positively and negatively.

The Bottom Line

Achieving the full potential of AI depends on human employees embracing their changing roles and being open to a successful partnership between humans and machines. Leaders encouraging a positive attitude toward AI projects will be an essential first step. Strong trust in leadership, transparency in how AI algorithms work, and confidence in their ability to transition their skills to those needed now and in the future will go a long way in helping employees become advocates for what can, and will, be done with AI.

To learn more about how Dale Carnegie Training can help you prepare to succeed in the era of artificial intelligence, contact Simon Weakley, Director of Sales and Training, at simon@dalecarnegie.co.nz

cent of workers are using tools like ChatGPT on the job. It also revealed that around 70 per cent keep it a secret from their boss.

But there’s nowhere to hide!

how the technology can streamline business processes.

EVERYONE’S TALKING ABOUT ChatGPT – the brain-like engine behind various technology systems, such as chatbots, search engines, fraud detection, and writing and reviewing software code.

Although it feels like we’re on the frenzied cusp of changing the course of humanity, when we look back, it will appear as a tiny dot on a landscape transformed. ChatGPT could be considered a point solution like the first electric motor. It’s a blip in time preparing us for an incoming wave of innovation.

A recent survey of more than 11,000 people on Fishbowl found that 43 per

Legal processes have already been explored with ChatGPT’s ability to review legal documents. In contact centre settings, it can provide frontline agents with near-instant, highly individualised answers to tough questions. When it comes to finance, ChatGPT can identify and analyse potential risks related to credit, markets and operations to help you make smarter decisions.

The possibilities are almost endless, but the expertise required to bridge the likes of ChatGPT with business is still scarce in New Zealand.

That’s where Spark comes in.

We have experts in AI, data, and machine learning, and we understand

Already we’ve been asked to review and train generative AI models and manage prompt engineering. This involves designing prompts, or input data, to train AI models for specific tasks, such as testing code or developing plausible responses. Embrace this technology now because many of your competitors will be looking to make quick, meaningful gains.

We’re in the “Thomas Edison” stage of AI development, but this lightbulb moment is set to trailblaze as businesses gear up to supercharge their digital infrastructure. The race is well and truly on. Have you joined it?

To find out how Spark’s local team could support your business, please get in touch. 0800 482 746

HubAucklandNorth@spark.co.nz

Answering your EV FAQs

by Nicholas Tsimas, Dealer Principal

Most people want to make a positive impact on the planet while keeping more money in their pockets. With the clean car rebate on EVs, cheaper running costs and the knowledge you are reducing your carbon footprint (your EV will produce 60% fewer emissions over its lifetime than an equivalent petrol vehicle), it’s a win-win!

BUT NATURALLY, CUSTOMERS have questions. Here are our team’s answers to a few of the ones we hear most often.

Where do I find EV charging stations?

Hundreds of stations nationwide offer fast and reliable charging for your electric vehicle. You can use the AA EV Charge Finder to locate the nearest station or check out the ChargeNet network, which has more than 280 rapid and hyperrapid charging stations nationwide. Plus, you also have the option of a charger at home.

I’m busy. When will I have time to charge my EV?

You will be surprised how easy it is to find ways to charge your EV. We always recommend scheduling overnight charging. If that doesn’t work, most drivers only travel 22km a day and with EVs able to travel over 300km, you can usually find a way of charging each week while on the go. For instance, some retail outlets now offer fast charging for customers. And remember, each time you charge your EV, more than 80% of our electricity is from renewable sources, so you are helping the environment.

How long does it take to charge?

This varies depending on the vehicle. For instance, the new IONIQ 5, equipped with an 800V battery system, can charge from 10 to 80% in just 25 minutes.

So depending on the type of charger and battery, you can fully charge your EV in as little as 30 minutes (A fast charger can typically do 10 to 80% in just 30-40 minutes) or up to 12 hours. Most drivers prefer to charge their EVs overnight at home or during the day at work so they don’t have to worry about running out of juice on the road.

How long will the battery last?

An electric vehicle battery typically lasts around 15 years before showing signs

of deterioration. However, some can last up to 20 years or more. If needed, the battery can be replaced to keep your electric vehicle running smoothly for years.

Does it need servicing?

Yes, however, for newer models like the IONIQ 5 and IONIQ 6, scheduled maintenance is typically required every two years. This is because EVs have fewer moving parts than internal combustion engine (ICE) vehicles, reducing maintenance needs.

What are the running costs?

Generally, annual servicing and running costs are significantly lower than ICE vehicles.

For example, the Kona electric model has a first-year service cost of $285.15 for 15,000km, whereas the petrol Kona is $460.17 annually to service. The IONIQ 5 requires a 30,000km two-year service, costing $315.20.

Overall, electric vehicles have reduced servicing costs due to fewer parts to replace and no need for oil, oil filter, or fuel filter changes. However, as EVs are full of the latest technology, they do need to be serviced by fully qualified specialists.

What does the battery warranty cover?

The battery warranty for our vehicles offers up to eight years or 160,000km of coverage for the high-voltage battery. This warranty provides peace of mind and ensures the longevity and performance of your vehicle’s battery throughout its lifespan.

How long does a full battery last/range?

Potentially longer than you think! The IONIQ 6, with a 77.4kWh battery, offers an impressive range of up to 614km. This can vary, though, depending on how you drive, the terrain (e.g., hills vs flat roads) and using the air-conditioning.

What is regenerative braking?

This feature charges the battery while driving by using the electric motor to slow the vehicle, for example, going downhill. It’s an easy way to get a few more kilometres out of each charge, and it can be fun to see how much energy you can put back into the battery – for free!

Can EVs tow?

Vehicles like the IONIQ 5 with the larger battery can tow up to 1.6 tonnes. Using

your EV to tow will lower your range, just as towing with an ICE uses more fuel.

I’m worried about running out of charge

Rest assured, this is really unlikely to happen, provided you follow a few simple rules - the same as you would with a petrol vehicle. Today’s EVs are designed to for a safe, enjoyable driving experience. Just keep an eye on your EV’s display and notifications about battery and range. And, if you think you’re getting a little low, simply use the GPS to find your nearest charging point.

2023 World Car of the Year Hyundai IONIQ 6

Kona Electric

IONIQ 6

IONIQ 5

BNZ帮你理解常见经济术语

如今，经济相关的时事和新闻经常 占领各大媒体的头条，同时也成为 了当代社交的热门话题。

但是对于很多人来说，在看财经新 闻时，很容易被各种经济术语，特 别是字母缩写像OCR、CPI等名词 搞得头晕脑胀；另外，很多名词如 通胀、经济衰退等经常在新闻或文 章里见到、听到，却可能不了解它 们的准确概念，更不用说这些术语 和我们的日常生活或者投资理财 有什么关联了。

为了帮大家更好的了解这些名 词，BNZ为你贴心准备了“经济名词 解释”的新版块，为大家一一翻译 并解释我们常见的中英文经济术 语，帮你更好的理解财经新闻，并 对投资理财更有信心。

1. 官方现金利率（OCR） 我们经常在新闻中听到OCR这个 词，而且常常发现各行各业对于 OCR的升降非常关注。那么OCR到 底是什么呢？

OCR就是官方现金利率或者基准 利率（The official cash rate）。这一 利率由新西兰央行（The Reserve Bank of New Zealand，RBNZ）为 各商业银行设定，每年会审查7次。 它会影响新西兰的借贷和储蓄利 率，同时也会影响经济活动水平和 通货膨胀率。截止到2023年4月5 日，新西兰的OCR是5.25%，这个数 值是一段时间以来的最高值。新西

兰央行一直在稳步提高OCR，以帮 助遏制目前处于6.7%的通货膨胀 率1。

当OCR上升时，像BNZ这样的商业 银行通常会随之提高贷款利率，借 款的成本会升高，从而鼓励人们储 蓄而不是消费。随着消费的减少和 储蓄的增多，新西兰央行希望达到 抑制物价上涨和通货膨胀的目的。

2. 生活成本（Cost of living）

生活成本这个词也经常出现在新 闻中，它是指要维持一定生活水平 所需要的成本。一般来说，生活成 本就是日常生活中必不可少的花 费，比如住房、食品、娱乐、交通等。

在新西兰，单身人士在大城市的每 月生活成本大约是三千纽币至四 千纽币，一个四口之家每月大约需 要五千纽币至六千纽币的生活费

3. 通货膨胀（Inflation）

我们经常在新闻上听到通货膨胀 和通胀率这两个词。

通货膨胀是用来描述平均价格上 涨的术语，它意味着货币正在失去 其价值。当通货膨胀上涨，货币贬 值，购买力下降，同样数额的钱能 买到的东西减少。由于通货膨胀随 着时间的推移而上升，我们现在的 购买力比1975年要低。在1975年， 购买2升的牛奶要花$1.28纽币5， 现在要花$3纽币到$4.5纽币。由于 通货膨胀，$100纽币在1975年可以 买到比2023年更多的东西。

可以说通货膨胀跟我们的生活和 经济息息相关。正因如此，新西兰 央行一直希望将通胀率保持在 1%-3%之间（最新的通货膨胀率 为6.7%）。央行控制通胀率的手段 很多，其中一个就是我们前面说的 OCR，上调OCR，使得借钱成本提 高，而存钱利息增加，给消费和投 资降温，从而遏制物价上涨，降低 通胀率。

4. 消费物价指数（CPI）

想要更好地理解通货膨胀，还需要 知道消费物价指数CPI（Consumer Price Index），CPI代表了新西兰的 家庭是如何花钱的，或者说记录的 是新西兰多种商品和服务价格的 变化，包含食品、住房、水电煤气、 医疗保健、服装和通讯等11个大 类。这个指数里面衡量了新西兰整 体的物价水平。

用本季度的CPI跟一年前的CPI进 行比较，就可以得出一年中间的物 价水平变化，就是通胀率。如果CPI 上涨，这表明存在通胀。

5. 经济衰退（Recession） 一般来说，各个国家都希望看到经 济增长。平均来说，国内生产总值（ 生产的商品和服务的价值）即GDP 会增长，人民的财富会略微增加。 但是，有时候GDP会下降。如果GDP 持续两个季度出现下降，那么就会 被定义为经济衰退。

除了GDP持续下降之外，经济衰退 还可能意味着失业、工资增长放缓 和零售额下降等。

目前的数据显示，新西兰还没有陷 入经济衰退6，不过经济学家认为， 利率上涨和可能出现的经济衰退 是为了遏制通货膨胀而付出的代 价。

看了以上的解释，之前看起来的不 知所云的经济术语是不是都清晰 了起来？希望你以后阅读英文财经 新闻也会顺畅很多。我们后续还会 有更多中英文经济名词解释的推 文，敬请期待！

条款和声明：

本文信息仅为一般参考用途，不应 视作财务或其他专业建议。如需帮 助，请联系BNZ或您的财务/法律顾 问。BNZ或本文涉及的任何人均不 对本文直接或间接造成的损失或 损害承担任何责任。

干货！OCR/通货膨胀/经济衰退...这些常见经济 术语到底是什么意思？

Artificial Intelligence

The awesome potential of your digital employee

AI is all around us every day. From the facial recognition of your smartphone’s camera, to Netflix tailoring its teasers based on your previous viewing, to the chatbot helping you check the time of your flight and your baggage allowance. AI is truly omnipresent. But how can businesses in North Harbour seize on AI’s extraordinary potential? And what are the challenges and pitfalls they should be aware of?

Justin Flitter founded AI New Zealand in 2016 to help business leaders understand artificial intelligence and showcase the Kiwi companies doing exciting work with AI. He also runs educational AI ‘lunch and learn’ sessions and executive briefings.

Justin spoke with FYI editor Lizzie Brandon, and here’s a snapshot of their conversation.

“SOME PEOPLE SAY, ‘We can’t afford to be using AI’. My answer is, ‘You can’t afford not to be’.”

“They’ll say, ‘It’s probably ridiculously expensive,’ or ‘We don’t have enough data’.”

“But, cost is no longer a barrier, and anyone running a CRM or a spreadsheet of customer transactions has enough information to start leveraging AI.”

The potential for information sharing “Generative search is probably one of the most common uses in business right now. It’s easy to deploy and has a lot of impact.

“Imagine you’re making a chatbot. Most of the time, it’s prescriptive; it’s not intelligent at all.

“So you start with a spreadsheet with one question and several variations of how someone might ask it. Then there’s a link that you should point people towards for the answer, and so on. That could’ve taken hours and hours to record all those different options. Today, you can create a library of all your sales, marketing and product collateral, all the business information you want, and links to your website. The AI can automatically read all of this, and, when the chatbot is asked a question, create the answer from that library.

“You can also apply this to support employee onboarding and productivity. Most businesses would have thousands of documents on a shared drive, or a CRM with sales data, website traffic, customer ordering history, and so on. You could make this accessible to staff only through a secure internal chatbot. They can interrogate that data in a heartbeat by asking direct questions like, ‘How much did that customer bring in last month?’, ‘When was the last time we met with them?’ or ‘What plan are they on?’.

“Once you start really digging into this data, you can start making better strategic decisions.”

The potential for marketing

“Say you run a property maintenance business. You can specifically ask ChatGPT to write a blog about decluttering your home written in a fun, lighthearted tone. Or, you’re an exporter looking to launch in the USA wanting a summary of agricultural analytics in the voice of a Fortune 500 CEO. You can also ask the AI tool which geographical areas you should target and which publications are the most read by your target customer.”

The potential for customer experience

“What about a frictionless shopping experience? Cameras in a trolley automatically scan items as customers go around, and the app adds up the costs. They just walk out of the store, and their card is charged automatically.

“You could add layers of intelligence to improve the customer experience too, so they could ask questions about a product being safe for a particular diet.”

The potential for empowering employees

“Generative AI tools can build a business idea, help create the sales and marketing collateral, including a website and mobile app, connect with payment service providers and launch digital marketing on social media channels to attract customers to one place. So, going from zero to start-up, potentially as an MVP, could take hours, not weeks or months.

“These tools take the sparks of innovation that business owners have bubbling away in their employees and empower them to go and test it! Launch fast; fail fast. These ideas could be the revenue stream that helps your company maintain relevance into the next decade.”

The potential challenges

“I thought hairdressing would be the last bastion of AI-free life. But an Auckland company has developed a device like a shaver. When you get your haircut at the barber, you scan your head by rolling the device over your hair, and it scans 5,000 data points. So, once your hair grows, you can turn it on, and it’ll cut your hair to exactly the same pattern.

“So, if everyone has access to the same technology, where do you find your competitive advantage? It’s going to be the values of your brand or some other element of your business that’s going to make customers want to deal with you because the tech is going to be ubiquitous.

“Chat GPT is the world’s ‘ask me anything’ platform. But how do you ask the first right question and then a good follow-up to have a conversation? It’s not one-dimensional. There’s a knack to understanding how to form a conversation, building layers upon layers –which is why we’re starting to hear about ‘prompt engineering’ as a job.

“AI tools like ChatGPT can be quite flaky; they’re not necessarily going to give you the right answer every time.

“It’s also imperative not to upload personally identifiable information from your customer data set into ChatGPT because there’s no way to know how that might be used in the future. We have to be very careful about that.

“Somehow we’ve got to legislate, and we’ve got to have people working

on how we protect, minimise risk, and enforce. It’s pretty challenging. But slowing down or stopping, I think, is pointless.”

What next?

“It’s not a case of AI taking your job. It’s a case of someone using AI better than you taking your job.

“Every business should be thinking about AI right now. Find that person in your organisation who is naturally curious – they’re already playing with AI – and give them the responsibility to research how it might impact the business and present back to you. When you’ve found them, elevate them because they’ll have the vocabulary to articulate the potential uses.

“The more we can build confidence and awareness of AI, the better we’ll become. We want people to experiment, play, be involved. Encourage your people, no matter what business you’re working in, to research the AI tools that can help you work smarter, faster, and be more competitive.

“The most important thing is don’t wait!”

“There’s so much potential here for professional services with the convergence of new tech. A new tool called AutoGPT allows you to automate tasks like payment processing, ordering your shopping, filling out forms, and repeat purchases. It’s like having a ‘virtual me’.”

“It’s not a case of AI taking your job. It’s a case of someone using AI better than you taking your job.”

Justin Flitter

AI in action

How two Auckland AI businesses are helping their clients and deploying AI within their own operations.

Providing AI services to help create a better world

ELEMENT X began when two university friends, Dan Xu and Ming Cheuk, designed UVLens – an app which monitors the local UV index and offers sun-safe advice based on the user’s skin type and other relevant data. This intention to help and improve has been carried through into the company’s current work. “We’re all about creating good outcomes for humans through AI,” explains head of marketing, Kat Waters.

The business’ primary focus is on helping clients with their customer experience. Often, this can be through chatbots, although Kat explains that this term is somewhat simplistic. “Yes, the chatbot can interact with customers directly, but it can also be an agent’s assistant helping contact centre staff access information. We call it an AI VA (virtual assistant).”

Element X also offers educational services for potential clients who may have an understanding that AI is out there, but feel bewildered about how they could best employ it.

“We help to cut through the noise and help them recognise what’s relevant for them.”

The teams at Element X use AI themselves in two key ways. Firstly, the engineering team take advantage of GitHub Copilot to speed up their operations. The system can write some code in a couple of languages and also carry out code reviews (i.e., finding bugs or glitches) very efficiently.

“Our marketing team uses ChatGPT, but not for content generation,” Kat explains. “Rather it’s a tool for content ideation, where we bounce ideas off it.” It’s also a valuable tool for speeding through documents with standard content. “We then go in and add ‘the human touch’ for the more personalised aspects.”

Having the right conversation

the right time

at

AMBIT.AI help their clients engage in valuable customer conversations. CEO Tim Warren stresses that this isn’t about cutting out the human element but rather to augment it, and help with streamlining the high-volume, simple enquiries. As soon as a query is more complicated, a human agent can be involved.

Using an AI tool provides an opportunity to save money or make money. “We ask clients, ‘What is the outcome you’re looking for?’” Common queries that an AI chatbot can handle would typically be around warranties or expected delivery times. “Once these ‘avoidable value’ queries have been identified, the volume goes away.”

One of the ways in which Ambit.ai uses AI within its own business is for short-form content.

For the past 18 months, Tim has been using AI to create his social media posts. “There’s nothing like seeing 10,000 views of a LinkedIn post I didn’t have to write!”

It’s also proved useful for blog posts and form letters. “I might revise and re-edit, but this takes me a few minutes instead of a couple of hours.”

Moreover, Tim recently fronted a 20-minute presentation about the use of AI within retail. Every word and every image was selected by the AI tool, which also laid out all the slides. “It can take a month to put together a presentation; this took me three days,” he says.

“AI can accelerate certain tasks 10 or 20 times. It’s just a tool; you could think of it as a digital employee. But it gives us the potential to do things better, faster, and cheaper. And how often can you get all those three things?”

Kat Waters

Tim Warren

Technology in golf Improving your game through technology

By Bevan Dennison, Proshop Manager

IT’S 2023 AND gone are the days of naked eye or low-quality video and photography golf coaching. Well, for some…

If you visit North Shore Golf Club (NSGC) for a coaching session or club fitting, you’ll notice every coach has a Trackman launch monitor by their side. Trackman technology has been present in the golfing industry since 2006 and is a Doppler radar used to track the golf ball’s path from the moment of impact to the end of its flight. It collects invaluable information about club path, face angles, club dynamic loft, ball strike, club head speed, and ball speed, to name just a few.

Once this information is gathered, coaches can use it to enhance feedback regarding a player’s swing and ball flights.

Not only does Trackman have data to burn, but there are also game modes which are used as fun, interactive ways to work on a skill like distance control (proximity to the pin). This works for all levels of golfers, as the margins for error can be adjusted from easy to difficult (to a certain degree). Once the task has been completed, a report is generated offering advice on the most significant areas of improvement and in which aspects the player is strongest.

Slow-motion high-resolution videography is at the fingertips of most coaches these days, either in the form of the latest mobile phone or video camera. Using a quality camera together with numerous swing analysis software programmes, the player and

Polhemus Liberty 240Hz hardware with eight sensors.

The 3D system in golf gives a genuine 360-degree view of how the body and club move throughout the golf swing, and includes data captured from each sensor. The coach can then analyse this data, and recommendations are given to the player for exercises or swing movements that will help to make the player’s swing more efficient.

All in all, now is the time to embrace this exciting and innovative technology to help us all improve our skill and love of the great game that is golf.

Custom club fitting by way of Trackman or launch monitor is another way technology has helped golfers worldwide improve their games. They can have golf clubs specifically fitted to them, rather than having to buy an “off the shelf” set of clubs.

There are a multitude of options available, from club head type, club head weight, shaft flex, shaft weight, shaft length, grip size and varying degrees of loft and lie angles. At NSGC, we offer this service to anyone wanting to upgrade their clubs and their game.

coach can review their swing and point out critical areas of the swing to work on. It is also an excellent tool for those who thrive on visual learning, and is a great way to keep a “library” of swings over time for both the player and coach’s reference.

Three-dimensional golf swing analysis is a very specialised area, used only by only a few coaches across New Zealand. We are very fortunate to have one of these coaches here at NSGC, long-time PGA member Jacques Nortje, who uses the Q Golf 3D system with

Rachel Harrison

09 954 1269

027

397 9337 rachel@nsgc.co.nz nsgc.co.nz

Three-dimensional golf swing analysis is a very specialised area, used only by a few coaches across New Zealand. We are very fortunate to have one of these coaches here at NSGC.

Pacific Harvest – making waves for nutrition and sustainability

BUSINESS NORTH HARBOUR member

and edible seaweed specialist Pacific Harvest has won three medals in New Zealand’s Outstanding Food Producers 2023 competition. Twenty-five judges assessed nearly 300 locally grown, harvested, and produced foods, and Pacific Harvest was awarded a trifecta:

1. Gold – Manuka Smoked Dulse

Flakes. Judges described this flavour as a “beautiful earthy, smoky, seaside aroma and taste. Nice balance of saltiness. Long after-taste with a good tang of smoke”

2. Silver – New Zealand Wakame

Flakes ~ “mouthfeel of the seaweed was very pleasant and dissolved nicely on the tongue. Salty, delicate, and delicious”

3. Bronze – Chilli Seaweed & Sesame

Seasoning ~” very attractive and great as a finishing sprinkle”

Managing director Hayley Fraser-Mackenzie, says she and her team were humbled and delighted by this success. “We are on a mission to make it easier to add a little seaweed into every day. Many people already know they are so good for our health and appreciate they have a far lower ‘food-print’ than many land-grown plants. But these awards help those less familiar with sea vegetables appreciate the range of unique umami flavours they offer.”

There are thousands of species of green, red, and brown seaweed, all of which have high micronutrient density with anti-viral and anti-fungal properties. Brown seaweed is an excellent source of iodine, which is essential for thyroid health, supporting the immune system, brain, and nervous system. While stressing that she is not a qualified nutritionist, Hayley encourages everyone to remove salt from their diet and instead “just eat some kelp!”

Before becoming Pacific Harvest’s co-owner in November 2019, Hayley worked with NZTE and enjoyed watching New Zealand exporters grow their business and reputation overseas. However, she says she was craving something more “hands-on”, and the chance to be involved with such a sustainable and beneficial plant-based nutrition business was too good to miss.

When Hayley and her husband John took over the business, everything was run off Excel spreadsheets, which were “massive and kept crashing”. They,

therefore, acted swiftly to improve and streamline processes. The first steps were to get the accounts onto Xero and then implement Unleashed’s inventory management system. Finally, GoSweetSpot, a platform that helps streamline the shipping process, was also integrated. “It all talks to each other,” explains Hayley. “We wouldn’t have been able to stay open through Covid without these systems in place. They enabled us to work remotely and make informed decisions by showing accurate, up-todate information.”

Pacific Harvest supplies restaurants, other food manufacturers, and quality food stores such as Farro, iE Produce, and Naturally Organic. The products are also in approximately 700 Australian stores. There are ongoing challenges, however, that preclude some overseas opportunities. Through Covid, logistics has been challenging and expensive, and although seaweed isn’t heavy, it is voluminous. And there can be regulatory issues, too, as seaweed comes under fisheries, despite not being fish! “With other suppliers, we’ve formed an industry group and built a bit of a community lobbying for a change in legislation,” Hayley explains. Another important aspect of Pacific Harvest’s business plan is its journey to B Corp certification, which Hayley urges other organisations to consider. B Corp standards define social, environmental, and governance best practices and can be a strong differentiator for any Kiwi business, especially those seeking to expand overseas. “We know how challenging it is as a small business to get the right balance between cost and sustainability. We’re constantly tracking waste and re-evaluating our packaging. The B Corp process makes us stress test every decision, not just financially but for its overall impact. It’s more intellectually stimulating and, ultimately, better for everyone – our business, our customers, and the planet.”

We are on a mission to make it easier to add a little seaweed into every day.

Is the Clean Car Rebate Ending? Big Changes Ahead.

CLEAN CAR SCHEME rebates and fees will change on 1 July 2023. Brace yourself for a big hike in the ute tax.

Due to the scheme paying out more in rebates than it collected in taxes, the government will reduce the rebates on EVs, scrap them on most low-emission vehicles, and increase the tax on most SUVs and utes.

Winners

• There are no winners.

Losers

• EVs. The new rebate is nearly 20% less. It will drop to $7,015 (from $8,625).

• Low-emission hybrid, petrol and

diesel vehicles emitting 150g to 190g CO2⁄km. They will no longer qualify for rebates.

• High-emitting vehicles like utes and SUVs. Their tax will increase to a maximum of $6,900.

Driveline ran the numbers on a Ford Ranger XLT 2.0L Diesel Ute, which faces a shocking 144% higher ute tax of $4,485.

If you’re planning on buying a new car, you should act fast to avoid the rebate reduction on EVs and small cars, or increased tax on SUVs and utes.

Talk to Driveline to see what’s currently in stock or arriving on one of the few remaining ships due before 1 July 2023 to avoid the increased tax.

Phone 0800 275 374, email info@driveline.co.nz or visit www.driveline.co.nz

Ensuring Police are trained, equipped, and supported to keep themselves and the communities they serve safer

NZ POLICE IS beginning the nationwide roll-out of its Tactical Response Model (TRM).

The TRM is a safety system for frontline staff developed alongside extensive proactive engagement internally and with external community partners. It was created as part of the Frontline Safety Improvement Programme following the death of Constable Matthew Hunt during a traffic stop in Massey in June 2020.

NZ Police stresses that it remains committed to being an unarmed service

and that policing in communities under the TRM model will look the same as currently. However, those causing the most harm within communities will notice the difference.

In a nutshell, the TRM is focused on enhancing frontline safety through four strategies:

• Training

• Tactical capability

• Boosting intelligence

• Enabling risk-based deployment

The TRM is a safety system for frontline staff developed alongside extensive proactive engagement internally and with external community partners.

From 1 January 2022 to 1 June 2022, an evaluation of the new model was run in four trial districts: Northland, Counties Manukau, Waikato, and Central. The trial showed that each component of the TRM produces safety benefits, but the greatest impact happens when it operates as a safety system.

Police Commissioner Andrew Coster says this successful trial, as well as ongoing engagement with frontline officers, partner agencies and community leaders, has given Police the confidence to proceed with a national roll-out.

“An evaluation of the trial shows TRM works. Trial districts experienced fewer assaults against and injuries to frontline staff, fewer incidents requiring the use of force and fewer complaints about the use of tactical options.

“The roll-out includes enhanced tactical capability with Offender Prevention Teams and two-person Tactical Dog Teams coming on board in each district, ongoing tactical training for the frontline, and risk-based intelligence-led deployment.”

The TRM implementation began in March 2023 and will continue progressively as districts are ready. At the same time, Police will continue to engage and seek opportunities for continuous improvement.

Embracing the Future: The Advantages of Paperless Accounting

AT PATHFINDER SOLUTIONS Chartered

Accountants and Advisors, we’ve actively embraced digital tools and software to manage financial records, transactions, and reports electronically rather than relying on physical paper documents.

Why? Firstly, it’s great for sustainability. Secondly, our clients told us they wanted us to take away the pain of supplying their year-end information. Specifically, they wanted a solution that would:

• Be super-easy to use

• Take the guesswork out of what information we need

• Reduce the back-and-forth of requests for more and more details

• Not ask for information that we should already have

• Not duplicate or ask for what’s already in Xero

• Have bank-level security so we can assure them their information is safe

• Ask all the questions first time, enabling us to put them in the best possible tax position

We couldn’t find a software system that ticked all the boxes – so we built our own.

thing upfront. They can do the questionnaires at any time, saving progress and returning to them later, as needed. And when year-end accounts are ready for sign-off, these are approved securely online - no printing, no email, no confidential financial information sitting in their inbox or post box.

clients told us they wanted us to take away the pain of supplying their year-end information.

Now our clients simply log into our Client Portal and complete their questionnaires online, uploading supporting documents as they go. If they’re on Xero, it’s even easier because we don’t require documents already attached in Xero. Our clients know exactly what we need to complete their year-end accounts so they can be sure they’ve supplied every-

If you’re not getting that level of help from your accountant, get in touch with Pathfinder Solutions. We’d love to help you with your business too.

09 869 2356 | info@pathfindersolutions.co.nz | pathfindersolutions.co.nz

Check-in to a culture of kindness

TRAVELLING CAN BE stressful. It’s not unusual for guests to arrive at a hotel feeling anxious or distracted. This is why, at Ramada Suites by Wyndham, Albany, while check-in is an efficient process, the staff always ask: “How’s your day? Is there anything extra we can do to help you?”

Excellent customer service happens when staff feel confident and empowered. “When you create an environment where your employees know they are truly valued, that’s when they can flourish. And that’s when everyone – the team, our guests, and the business overall – benefits,” says Jacqui Cheal, Ramada Albany’s general manager.

A team shows its true mettle in times of crisis. During the recent floods, Ramada Albany’s location close to the motorway meant that many people turned to the hotel when they were unable to complete their journeys north or south. Jacqui recalls how proud she was of her team, dealing calmly and kindly with all the unexpected arrivals, who were obviously feeling anxious. “We couldn’t accommodate everyone, but we could make sure that there was enough tea and cookies to

go around. We even had some displaced people sleeping in the meeting room.”

Hotel staff have previously described Jacqui as “the glue” that holds the team together and a manager who “helps us identify our strengths and enables us to perform at our best”. Jacqui admits that she is “passionate about staffing”. This approach arguably sets her apart in a competitive sector with a notoriously high staff turnover. The rewards speak for themselves though, with most of Ramada Albany’s staff being longtime employees, staying years rather than weeks or months. “They know I’ve got their back, which means, if mistakes happen, no-one’s afraid to speak up. Once we understand what may have gone wrong, it’s a learning opportunity. How do we fix this, and how do we avoid it happening again?”

This is how the team grows together and how an individual’s strengths can be identified and developed. “We discovered that one of our front desk team has a talent for analysing numbers and spotting discrepancies! She’s got a keen eye and gets satisfaction from it. It’s the perfect way to expand her skillset and business knowledge.”

The hotel also has a strict zero-tolerance policy towards bullying or harassment, which applies equally to staff and

And the best part?

Our team is freed up to spend more one-to-one time with our clients throughout the year. We help fix problems, whether that be making more money, working fewer hours, reducing stress, helping them sleep better, or even taking that long overdue holiday!

guests. “We have a culture of kindness here. Everyone deserves to be treated with dignity and respect.”

Furthermore, for Ramada Albany being an equal opportunities employer is far more than just a tick box, as Jacqui explains. “Diversity within our team brings many rewards for us and our clients. Different backgrounds and experiences create a rich working environment that enables us to think more broadly and better appreciate our guests’ needs.”

Ramada Albany also likes to acknowledge employees’ cultural days and religious festivals. Days off are granted appropriately, and the sharing of traditional foods and customs is always encouraged! “The saying that a team is greater than the sum of its parts is absolutely true,” says Jacqui. “But I would add that without diversity, that team is lacking a crucial core strength, which ultimately means that they and their clients miss out.”

Contact general manager Jacqui Cheal on 09 974 4568 or manager@ramadaalbany.co.nz

ramadaalbany.co.nz

marsdenhotels.co.nz

Our

Commercial Buildings Decarbonisation Pathway

Reduce your carbon footprint with a clean and clever energy approach

The Commercial Building Decarbonisation Pathway provides New Zealand commercial building owners and facilities managers free access to helpful tools and resources, designed specifically for the sector by industry experts.

The pathway is supported by the New Zealand Green Building Council, the Facilities Management Association of New Zealand (FMANZ), and endorsed by Property Council New Zealand.

Objectives of the pathway

• Support commercial building owners and managers with reducing energyrelated emissions at a sector level through tailored tools and resources.

• Simplify the process of reducing operational building emissions through a guided five-step pathway and support.

• Connect New Zealand commercial building owners/managers with world-class innovation and best-practice guidance.

As well as the obvious environmental positives, reducing your building’s carbon footprint can have other tangible benefits:

• Lower costs through improved energy efficiency

Reducing the demand for fossil fuels offers a pivotal opportunity to reduce building operational costs and emissions in a commercial building. For example, the commercial building sector makes up 21 per cent of New Zealand’s electricity use, costing businesses $800 million annually.

• Create value

Improving processes, infrastructure,

The pathway’s five steps provide key information for commercial building owners and managers, no matter how far along the decarbonisation journey you are.

and technology can lead to higher demand for occupancy. Decreasing your business’s impact on the environment can attract new tenants faster, command higher rents and quicker sales, and improve reputation.

• Future-proofing

Collaborative, proactive solutions can reduce competition between businesses for the same services, resources, and opportunities –reducing costs and ensuring business continuity in a low-carbon future. Commercial building owners and

managers also need to prepare for changes in legislation linked to the Emissions Reduction Plan 2022 and proposed amendments to the Building Act, which will make it mandatory to hold energy performance ratings.

When you’re ready to explore the many potential benefits of reducing your commercial building’s environmental impact, go to eeca.govt.nz/co-funding/ sector-decarbonisation/commercialbuildings-decarbonisation-pathway

Many New Zealanders work in buildings that contribute to our greenhouse gas emissions. For some, this can be a big part of their carbon footprint.

Single-use plastic products to be phased out from 1 July

FROM 1 JULY 2023, the following items are banned:

• Plastic produce bags (including compostable and biodegradable bags)

• Plastic tableware – plates, bowls, platters, and trays

• Plastic cutlery

• Plastic straws

• Non-home compostable produce labels

This ban applies to all businesses and organisations where the items are sold or supplied for free, and where they are provided individually or in packets.

The Ministry for the Environment has produced a 2023 Guide for Businesses, downloadable from the BNH website: businessnh.org.nz/aotearoa-new-zealand-single-use-plastics-ban

by the Ministry for the Environment.

Taking construction waste down a notch

CONSTRUCTION WASTE HAS been grabbing the headlines recently for all the wrong reasons. Wasted materials, increased costs, and illegal dumping are all associated with the burgeoning building industry. But an innovative largescale building project being undertaken by Naylor Love at AUT’s North Shore Campus aims to change all that. Ignoring the generally held view that all you can do with building waste is dump it in a skip, this major build is making sure that waste is going to the right place.

In partnership with Auckland Council, Naylor Love has ditched the usual array of co-mingled skips. Instead, a Resource Sorting Area has been set up on-site to separate five types of plastic, including soft plastic and PVC, to be remade into new building products. Heavy materials like metal and timber are also separated on-site along with cardboard. All separated items have carefully researched destinations and methods for reuse or recycling.

Inorganic Collection

March 2023

ABILITIES GROUP CARRIES out Business North Harbour’s inorganic collections at a special discounted rate for BNH members. In March, their team collected from 17 businesses such items as computer monitors, small printers, laptops, keyboards, office desks, office chairs, filing cabinets, a fridge, old phones, and various office supplies.

Two staff who would typically undertake various works on-site have been specially trained to separate waste and gained an NZQA-approved micro-credential in site waste management to back this experience up.

Annette Day, Naylor Love’s environmental manager, indicates that contrary to the general misconception that anything other than a co-mingled will increase costs, waste costs

on this project are tracking well below budgeted waste costs, proving the financial payback and the waste minimisation aspects are achievable on large scale building sites. The project will run through to February 2024.

For more information, contact Mark Roberts at Auckland Council on mark.roberts@aucklandcouncil.govt.nz

How to avoid ‘the greenwashing trap’

WHEN AN ORGANISATION exaggerates how much it’s doing to protect the environment, that’s greenwashing. In March of this year, an investigation by Consumer NZ found that several wellknown grocery brands were making potentially misleading claims.

“Our shopping basket included a ‘planet conscious’ air freshener, ‘industrial compostable’ teabags, ‘ocean plastic’ bags, crisps and herbs in ‘compostable’ packs, and ‘eco-friendly’ cotton buds.

“All nine items we looked at featured claims that were either unsubstantiated or risked misleading the shopper in some way,” said Gemma Rasmussen, head of research and advocacy.

“Often ‘green’ products are sold at a premium to conscientious shoppers, but it can be very difficult to debunk what is real, and what is spin.”

of intent, greenwashing can incur big fines. Even if you’re not fined, you can incur significant brand damage through negative publicity. That can take years to claw back.”

The Commerce Commission states: “If you make environment claims, they must be accurate, scientifically sound, and substantiated.”

The fundamental advice is to be honest and transparent, to use clear, specific language (e.g., “recyclable in some areas only”) and to avoid using generic images, such as planet Earth with a big green tick on it, which could be interpreted as more beneficial than it actually is.

You could consider certification through reputable organisations like Fairtrade, BioGro Organic, or B Corp.

Huge thanks to every business that participated, saving so much waste from going into landfill.

BNH’s next inorganics collection will take place on 21-22 September.

How can my business avoid greenwashing?

The Sustainable Business Network (SBN) says greenwashing may sometimes occur due to “good intent, but lack of knowledge” or more deliberately through selective promotion of good works whilst not mentioning any less-than-ideal practices. “Regardless

It’s also worth checking your supply chain to ensure you’re working with like-minded suppliers. SBN’s Docket toolbox can help with this: sustainable.org.nz/docket

For more detailed guidance about how to share your business’ environmental credentials, check out sustainable.org.nz/ learn/news-insights/how-toavoid-the-greenwashing-trap-asimple-guide

AI and the Visa Process

IN 2010, THE Government introduced a new section to immigration rules that referred to “automated decision making”. This section has been adjusted numerous times to reflect the increasing role that technology could play. Essentially, the rules now state that an AI system can be considered to have the same processing authority (called warrants) as an immigration officer.

In other words, visa applications can be processed through an AI system with predetermined rules, with that system acting as an immigration officer in making the final decision. Basically, if you tick the right boxes, the computer will say yes; otherwise, it will say no, and your application will be declined.

In some cases, this is actually pretty smart, particularly for low-risk, highvolume applications, where the criteria are relatively straightforward, and the risk factors can be identified and managed. However, even seemingly clear-cut cases can raise questions – for example, how do you define “low-risk”? – and for anything more complicated, AI is likely to come unstuck.

Supposing an applicant has a medical condition. Someone will need to review the history, treatment, impact, risk and costs against rules that are pretty broad and by no means definitive. This would leave even the most sophisticated AI scratching its digital head. Therein lies the danger.

However, there is real pressure on Immigration New Zealand (INZ) to deliver more visas with fewer resources. INZ already runs at a significant loss, and using AI to replace officers could gradually become even more attractive.

I was once asked by an industry colleague whether or not the move towards AI bothered me or made me wonder if I would need to pursue a new career. I didn’t hesitate in my response - absolutely not. The visa process is more than just a form or a set of documents. It involves people, and people are complicated.

No matter how simple you think your application might be, it cannot be sifted through a series of clever algorithms. Every migrant brings their own challenges, issues and complexities to the process. Human interaction is essential for this to be managed properly.

Paul Janssen, Immigration Manager

For a confidential, no-obligation conversation about any business or property-related legal matter, please call (09) 801 0775 or email law@turnerhopkins.co.nz

turnerhopkins.co.nz

HERE ARE A few reasons why outsourcing might be a good fit for you, regardless of whether you’re interested in using NZ or offshore resources. Control your spending to reduce costs, especially in a down economy.

It may be less expensive to outsource certain jobs, such as accounting or IT, to a third-party provider than to hire fulltime staff to handle these duties internally. You can cut costs and concentrate on your key capabilities by outsourcing. Access to specialised expertise. When you outsource, you gain access to specialised experience that is not available to you internally. For instance, if your area of expertise is web development, you might not have much experience with outbound marketing. (We do!) Your company can gain from the thirdparty provider’s particular expertise and

talents by outsourcing non-core skill sets to them.

Greater flexibility.

During a recession, outsourcing might give you the greater freedom to change your business operations as necessary. To support accounts for things like weather fluctuations, for example, we have additional people on call. Therefore, if there is a sudden surge in demand for your goods or services, we can assist you in expanding your business without having to add personnel.

Increased productivity.

Outsourcing can make your businesses more productive by allowing you to concentrate on your core talents. This may result in increased production and lower costs, both of which are important during a recession. Also – you only pay us for the work we do, down to the minute – not the 37.5 hours a week

for the time your staff are requested to be available.

Less risk.

Lastly, outsourcing can help your companies lower their risk exposure by delegating some tasks to outside service providers. For example, suppose your business outsources its IT operations to a third-party provider. In that case, the provider will assume responsibility for ensuring the business’s systems are secure and up-to-date, reducing the risk of a cyberattack.

These are a few general explanations, but after we get to know you better, we may be able to help you & your business grow too!

Email

and we can have a chat to explore options to suit you.

phoneplus.co.nz

Businesses are adopting the No Frills Budget Plan in response to the impending recession.

Combining AI and HI (Human Intelligence) in real life

AS A FULLY integrated workforce and security technologies company, we engage daily with businesses seeking real-life solutions to their unique security circumstances and challenges. Our advice can bring clarity and perspective, so feel free to reach out in real life. We are always happy to provide advice or guidance without any further obligation.

And in many cases, a fresh set of eyes is all that was required.

We spend significant resources researching, trialling, and ultimately deploying to market new services and solutions. Detailed below are two new CCTV solutions that have quickly become so popular that they now eclipse some of our more traditional service offerings. Both services combine AI in the form of smart camera technologies and HI with an eye for detail.

Some of the benefits realised by customers enjoying these services are cost savings, future proofing, convenience, speed of delivery, accuracy of information, best practice techniques and

even H&S compliance. In some cases, the benefits involved are significant.

The first service showcased here is known as Video Verification, meaning, in the event of an alarm being triggered at your premises, instead of us calling you in the middle of the night to inform you or generating an expensive guard call-out, our CCTV operator will instantly view the incident in real-time via your onsite CCTV system. From there, HI will determine the next course of action.

The second service is Virtual Guard Tours, which involves our CCTV operators conducting virtual security inspections of your site throughout the night. All daily system scans, virtual guard tours and findings are logged and available for reporting.

Vanguard Security is one of the very few providers to be leading the way in the field of real-time video monitoring. For more information, please do not hesitate to contact us.

What are your options if you want to move?

THERE COULD BE circumstances when a business wishes to move from its current premises before its next lease right of renewal or lease expiry date. For example, to expand into a larger site or downsize to a smaller one.

As with any commercial property matter, it’s important to understand the options available.

The tenant and landlord could both agree to end the lease early. But be

aware that the landlord is under no obligation to do this and may request surrender of lease costs. The landlord may well accept a new lease for a replacement tenant.

Other options are an assignment or a sub-lease. If the tenant transfers their lease and their remaining interest in the tenancy, that transfer is known as an assignment. Under an assignment, the lease is assigned or transferred

to a new tenant or assignee and the lease obligations are transferred to that assignee.

If the tenant transfers only part of their interest, the transfer is known as a sub-lease. In this case, the tenant remains on site and leases out part of the premises to another tenant or sub-tenant.

If you are considering sub-letting or assigning your lease, it is vital that you first look through your lease and ensure that no clause would prevent you from doing so. Both of these options require the property owner’s consent, which cannot be unreasonably withheld. We always recommend you seek legal advice prior to signing any legal documentation.

Janet Marshall is a Director at Colliers North Shore, a business mentor at BMNZ and board executive with Business North Harbour and Takapuna Beach Business Association. Contact Janet on 021 684 775 or email janet.marshall@colliers.com for any assistance, whether leasing or purchasing commercial property.

Accelerating success.

MODERN OFFICE WITH AMAZING CBD VIEWS

Approximately 800 sqm to 1000 sqm modern office available to lease in this iconic building with easy access to the CBD and motorway.

These offices offer stunning views to Auckland CBD and tick all the boxes including generously allocated car parks, own kitchen and amenities.

Walking distance to café and only minutes to Takapuna ensures an excellent working environment.

Flexible lease terms available.

Features:

* Flexible Lease terms

* Generous allocated car parks

* Own kitchen and amenities

* Walking distance to cafes

* Sole Agency colliers.co.nz/p-NZL67020770

Northern Corridor Improvements project is close to completion

Direct link connecting the north with the west is open

The Western Ring Route (WRR) has been built in stages over the past two decades. In late March, the 2km direct link and underpass connecting SH1 to SH18 was finished, marking the WRR’s completion on Auckland’s North Shore. This stretch of road provides a resilient alternative for travel through Auckland and connects the north with western and southern regions.

“Reliable journey times for people and freight will be a by-product of the work that has taken place across multiple years and projects to improve the resilience and performance of Auckland’s transport network, protecting our infrastructure against the elements and providing a choice for people who need to get around Auckland,” said Waka Kotahi’s Stephen Collett, regional manager transport services.

The urban design story of the underpass

Developed in partnership with Mana

Whenua, the urban design narrative at the entrance and through the underpass reflects the cultural history of the area. It takes the modern-day traveller on a journey expressed through materials, patterns, and colour.

cliff, transitioning to the greens of the Waitākere Ranges in the west.

SH1 shared path is now open

The shared path running adjacent to SH1 from Constellation Station to Oteha Valley Road delivers approximately 6km of continuous safe walking and cycling connection on the North Shore.

In the spring/summer months, Waka Kotahi will also complete the final road surface along SH1 and SH18 and put down a material known as open-graded porous asphalt (OGPA). OGPA must be applied when the weather is favourable, so this work will be carried out in one block when we move into the warmer seasons.

The pattern on the retaining wall reflects the Pātiki design (1), based on the flounder fish’s diamond shape. The Pātiki design has been used here to represent the visual connections to open water views. The timber wall treatment (2) references the Waitākere ranges, and the blue barrier pattern (3) on the motorway bridge references the coast of Te Waitematā. The colours that feature inside the underpass (4) reflect the changing colour of the surrounding landscape from the Eastern coastline, represented by a light brown sandstone

There are several local connections along the way at residential, commercial, and industrial areas to help people get around their local community or access services and places of work on foot or by bike. Connections with both ramp and stair access support accessibility for a wide range of users, helping to create an inclusive transport network.

This map above shows the shared path’s location of all the connections to get on and off along the way.

Works still to finish…

This winter will be the final landscaping season for planting the remaining locations. There are around 30,000 plants still to be put in place, and this work will be done over the wetter winter months so they have a greater chance to thrive.

More than 5,000 people have been inducted on the project since construction began. While many of the site teams’ compounds have been demobilised, there are still a few locations to tidy up. The main project office in Rosedale is closing at the end of June.

AT reverses controversial parking decisions

AFTER REPEATED OBJECTIONS by BNH, and many other organisations and individuals, AT has reversed its decision that kerbside parking should be its “lowest priority” when proposing new roading projects. That will not now be the case. Auckland Transport (AT) has also given up its right to remove kerbside parking with little or no public consultation.

AT will now develop parking plans collaboratively with communities and local boards, which will have the final say on whether the project can proceed.

Furthermore, BNH is pleased to report that AT has decided not to go ahead with plans to charge for vehicle parking at park and ride stations.

Bike bright at night

THAT TIME OF year has rolled around again, and with shorter days with darker evenings, cycle safety is even more important. AT encourages riders to “bike bright at night” so they can see and be seen by other road users.

The benefits of carpooling

Visible200m

Lights and reflectors

Visible200m

• You must use lights from sunset to sunrise and at any other time when you cannot clearly see a person or vehicle 100 metres away (roughly the length of a rugby field).

• Put white (front) and red (rear) lights on your bike at night and in low-light conditions.

• Headlights should be attached to handlebars and pointing down. This prevents dazzling, confusing, or distracting other road users.

• Lights must be visible from at least 200m away.

• You also need a red rear reflector.

Wear bright gear

• Wear something bright or colourful.

• Reflective strips on your clothing or backpack boost your visibility.

For lots more information about safe cycling, download The New Zealand Code for Cycling from nzta.govt.nz/ roadcode/code-for-cycling

ACCORDING TO AT, the average Aucklander spends $230 a week on transport costs. Shockingly, they also spend the same amount of time stuck in traffic as they do on annual leave.

Choosing public transport, cycling or walking for your daily commute is not possible for everyone. However, carpooling could be a great alternative if driving is your only option.

Supporting staff to carpool with colleagues once or twice a week provides many benefits, including:

• Improved wellbeing and reduced stress by sharing the driving

• Financial relief through shared fuel or parking costs

• Faster journeys to work if using T2 or T3 lanes

• Environmental sustainability through reduced carbon emissions, quieter roads and improved air quality

Not sure where to start? Check out AT’s guide, available for download from the Transport page of Business North Harbour’s website.

Credit Adobe Stock

What’s Your Score this Men’s Health Week?

MEN’S HEALTH WEEK Te Wiki Hauora Tāne (MHW) runs from 12-18 June and is part of a global health awareness campaign marked in the US, Europe, and Australasia.

Living longer and more enjoyable lives takes a bit of work, and MHW’s sole purpose is to get gents thinking a little more and learning a little more about their health.

Men are on the back foot from day one. Statistically, a boy born today will live almost four years less than a girl. He is over 20 per cent more likely to suffer a fatal heart attack and 30 per cent more likely to get diabetes than that girl. Tragically, he is also three times more likely to die through suicide or in a motor vehicle crash.

Almost one in four Kiwi men will die before they reach retirement age –and the figures are worse for Māori and Pasifika.

This is just wrong – and it doesn’t have to be this way!

This year, with the help of ambassadors like Tom Sainsbury, Scotty Stevenson, Oscar Kightley, and Scotty Morrison, MHW is asking Kiwi blokes, “What’s Your Score?” with a simple

health survey, taking only a couple of minutes.

There’s also a strong focus on destigmatising health concerns like bowel cancer, prostate cancer, testicular cancer, and stress or anxiety, which traditionally, men may have been reluc-

tant to discuss even with their doctor. Let’s face it – if Seven Sharp’s Jeremy Wells can have a prostate exam live on TV, it really can’t be that bad, can it?! “There is so much more myth than reality when men discuss getting a physical prostate check, and frankly it’s all bull. The DRE takes two minutes, it’s painless, and getting one certainly does not make you anything other than clever.”

MHW is a reminder of the small things we should be doing, the health routines we can understand and control. But, guys, just one week each year won’t cut it!

Small steps really can make a big difference. Everyone can do a little something to make their lot better. Walk a little more, eat a little less. Start to see and feel the benefits, enjoy life more, and live longer. Who doesn’t want that?

There are a wealth of resources on the Men’s Health Week website, from how to get started (including potentially debunking the principle that 10,000 steps a day is essential), to sensible advice about blood pressure (‘the silent killer’). There are also downloadable posters and information sheets for workplaces.

menshealthweek.co.nz

BNZ与创业路上的你齐心协力，一起迈向成功！

BNZ特别为想要创业的你整理了《创业前 准备清单》以帮助你顺利起步。

不过，在开始经营自己的生意后，你可能会 发现创业并不是一件容易的事情，虽然可 能不需要朝九晚五地上班，却从此迎来了 全年无休的生活，过程中还会遇到各种不 同的风险和挑战，其中，首当其冲就是财务 和管理的问题。

BNZ深知你的困惑与苦恼，本期推文，BNZ 就来为你介绍各种省时省力的金融账户， 帮助创业的你简单轻松地搞定财务；更有

丰富专业的商业支持，帮助你在复杂的商 业环境中蓬勃发展。

省时省力的账户服务 做生意自然离不开资金管理，此时你需要 一个方便、快捷、安全的银行账户来全面了 解财务状况，保证一切尽在掌握。 比如BNZ为不同需求的企业客户提供了不 同的账户服务，企业可以根据自己的交易 数量灵活选择不同的支付方案。

交易账户：MyMoney for Business1

该交易账户为交易量较大的中小型企业量

身定做，需支付$8.5纽币固定月费2，无交 易数量限制，存取现金无需手续费，并提供 透支服务3。

交易账户：Business First Transact 该交易账户适合每月4交易量较少的企业， 不收取月费或者账户费，只需支付每笔交 易的费用，且提供透支服务5。

储蓄账户：Business First OnCall 可与交易账户连接，将交易账户中暂时闲 置的资金充分利用起来，轻松赚取利息，随 用随取，方便低风险，且不收取转账费或者 月费5。

无论你身处何处，BNZ都可以令资金管理 变得更简单、方便。企业客户可以通过BNZ 官方手机应用程序6，或登录企业网上银行 7，方便、快捷、安全地进行资金管理操作。 丰富专业的商业支持 另外，BNZ还会不定期举办BNZ Connect 中文对接会，促进中小型企业业务合作，不 断融入当地社区，从而结合、链接并增长你 的投资。

The impact of AI on recruitment

AI HAS BEEN used in recruitment for several years now. Look at Seek or LinkedIn, or the software used to automatically match applications with jobs. There have certainly been many positive developments in this space.

Although AI is advancing rapidly, it still lacks the human touch. AI relies heavily on data and algorithms to make decisions, which means it cannot replicate the unique relationships, conversations and decision making that humans bring to the recruitment function.

In recruitment, the personal touch is essential. We can ask the right questions and understand nuances in conversations and body language, which AI can’t do. This limits its ability to make decisions based on human behaviour, values, or beliefs. While AI can help with certain tasks, it can’t ascertain a person’s work ethic and capability.

无论是帮助各类企业提供更加契合需求 的账户服务方案，或是为企业客户提供丰 富专业的商业支持，BNZ一路为企业用户 保驾护航，助你在商海中扬帆远航、乘风 破浪！

请前往BNZ各大分行，或通过邮件 bnzasia.growth@bnz.co.nz

或致电0800 275 269来联系我们.

条款与条件：

1. MyMoney for Business专为年营业额低于$500万纽币且每月交易少于 200笔的中小型企业而设计。其他资格标准可能适用。如需查看您是否符 合资格标准及该账户服务是否符合您的需要，请与我们联系。

2. 人工交易费适用。服务费、账户和设施费也可能适用。费用可能会发生变 化，费用在每个日历月的最后一个工作日收取，收取的是上一个日历月 的最后一个工作日到（含）当月倒数第二个工作日之间的费用。

3. 透支服务费适用。

4. 银行月不同于普通日历月，指从上个日历月的最后一个工作日到当前日 历月的倒数第二个工作日的时间区间。

5. 服务费和设施费可能适用。预先安排透支和未预先安排透支都要支付 费用和利息。费用可能会发生变化，费用在每个日历月的最后一个工作 日收取，收取的是上一个日历月的最后一个工作日到（含）当月倒数第二 个工作日之间的费用。

6. 访问BNZ应用程序需要移动网络和数据。有时需要维护。有些不可用情 况不受BNZ控制。

7. 必须注册企业网上银行并在企业网上银行中选择国际支付才能使用 FX Online。

8. BNZ Connect Online网络讲座及其任何相关材料的内容仅供参考。网 络讲座不作为财务、法律或其他方面的专业建议，如果您需要帮助，请联 系BNZ或您的专业顾问。

9. 本文中的信息仅为一般参考用途，不应视作财务或其他专业建议。如需 帮助，请联系BNZ或您的财务/法律顾问。BNZ或本文涉及的任何人均不 对本文直接或间接造成的损失或损害承担任何责任。

require recruiters to be more diligent when screening applications. You wouldn’t want to miss a ‘gold nugget’ because you were oversold on a well-articulated, AI-generated application letter or CV.

Hiring managers need to make sure they have a robust hiring process in place. Even if you choose to use AI as part of this process, keep in mind that not even Amazon could pull off a fully automated recruitment programme. Their AI system learned gender bias and, therefore, totally ignored CVs from female applicants. No wonder they scrapped their AI project two years into trialling it!

The initial introduction of AI was a gamechanger for the ‘back office’. Now we recognise its capacity to help job seekers write their CVs and cover letters, and complete application forms. While we need to be aware of this, cover letters and CVs are often embellished, so it’s nothing new. AI’s enhancement capabilities simply

At the end of the day – yes, technology does automate processes and save time, but there are some things that AI cannot recognise – that being someone’s potential and the human spirit.

Lisa Hill Managing Director

在经商环境良好的新西兰，想做 生意该怎么搞定财务和管理？

2023 SUSTAINABILITY AND ENVIRONMENTAL LEADERSHIP SUMMIT

SPEAKER LINE UP

Summit Opening Address: Eliza McCartney

Eliza McCartney is an Olympic track and field athlete and a Hyundai ambassador. Eliza is an Environmental Sciences student with a passion for sustainability and taking positive action against climate change.

Dr Parin Rafiei-Thompson

Tātaki Auckland Unlimited / Climate Connect Aotearoa

Tori Calver

Sustainable Business Network (SBN)

Mark Roberts

Senior Waste Planning Specialist and more!

Thursday 29 June 2023

12.00pm – 2.00pm

National Hockey Centre, 159 Bush Road, Rosedale