FYI March 2019

Joined-up thinking A practical guide to the Internet of Things

Crime Prevention

Have Your Say

Economic Views

Tackling graffiti vandalism Pg 16

Auckland Council and MPI policy announcements Pg 18

Preparing for Brexit Pg 32

MARCH 2019 — MEMBER NEWS AND INFORMATION

businessnh.org.nz

12.30PM – 7PM • QBE STADIUM

25 JULY Showcase your business Network with your neighbours

REGISTER NOW! businessnh.org.nz/expo2019

FROM THE CHAIR

From the Chair Data, data and yet more data with the Internet of Things (or IoT). The IoT links formerly isolated objects (mirrors, locks, cars, refrigerators – in fact, almost anything) to the Internet, which in turn allows these objects to collect vast amounts of previously inaccessible data. Make no mistake, IoT is about to revolutionise your life, and FYI will broadly explain the concept and its significance.

We were disappointed to hear on 19 December 2018 of Auckland Council’s decision to grant permission to proceed on a non-complying development: 54 Parkway Drive, Rosedale. The applicant proposed 85 (one, two and three-bedroom) apartments and 1640m2 of office/commercial space which can accommodate up to 200 employees, adjacent to the Constellation Drive Park and Ride and the NZ Police station. Access

to this large development will be via Parkway Drive and Sunset Road. Under the planning rules of the Auckland Council Unitary Plan, residential accommodation is not permitted within the General Business Zone – in which this land is located. The development provided for just 122 carparks. It is abundantly clear that these will not be sufficient. The Hearing Panel admitted that there was no capacity for overflow residential or employee parking on the surrounding streets as all on street parking is occupied by 7.30am on a weekday due to the Constellation Drive park and ride shortfall. Our submission strongly objected to the development.

On a more positive note, please consider

paying it forward. Our community page this FYI is Variety’s Sponsor a Kiwi kid - helping children who are essentially too poor to go to school. For as little as $45 per month, you can assist with the essentials for school and home for a child living in poverty, and make a real difference in their lives.

Peter Lamberton Chair, Business North Harbour

In this issue 4 6 7 8 10 11 12 14 15

In Brief Diary Dates, By the Numbers Events Social Responsibility - Food Waste Collections Money Matters Business Success - Daifuku BCS Business Success - Onfire Design Transport NZTA

16 18 19 20 23 24 25 26

Crime Prevention Advocacy C3 Cover Story - A Practical Guide to the Internet of Things Gold Sponsor - Kristin Business Capability Programme 2019 Professional Development - NAI Harcourts Professional Development - AccountabilityNet

28 30 31 32 33 36 37 38

Government Community - Sponsor a Kiwi Kid Asian Business Matters Economic Views - Brexit update Property Matters Gold Sponsors Gold Sponsor, Inorganic Collection news Gold Sponsor - North Shore Golf Club

BUSINESS NORTH HARBOUR GOLD SPONSORS 2018-2019

Women in Business Event Series Sponsor

Contact FYI Magazine Business North Harbour General Manager Janine Brinsdon janine@businessnh.org.nz

Editor Lizzie Brandon lizzie@writesphere.co.nz

Advertising Charlie Haynes comms@businessnh.org.nz

Design Lewis Hurst lewis@hurstmedia.nz

Printer PrintLounge printlounge.co.nz

Business North Harbour, 12 Parkway Drive, North Harbour, 0632. PO Box 303 126, North Harbour 0751 office 09 968 2222 web businessnh.org.nz The opinions expressed in this publication are not necessarily the views of the publishers.The publisher does not endorse any person, company or organisation that advertises in this publication.

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IN B RIEF

Welcome Charlie Haynes Late last year, Charlie joined Business North Harbour as our marketing and events manager, bringing more than 15 years’ experience in marketing communications.

Originally from Somerset, Charlie travelled extensively across Europe and the UK delivering a range of events for high-profile clients including Samsung, Zurich and various pharmaceuticals. She moved to New Zealand in 2014.

Charlie has a passion for charity and non-profit, having worked previously for Hospice and been an active volunteer for Cancer Research UK. Most recently, she climbed Mt Kilimanjaro and raised $10,000 for the Alzheimer’s Society. In fact, over 15

years, she’s raised more than $30,000 for different charities here and in the UK. “I’m looking forward to getting a deeper understanding of what our members need and want from Business North Harbour, as well as finding new and innovative ways to engage and empower them through our events, workshops and programmes.”

When Charlie’s not hard at work, you’ll find her down the gym, working with her husband on their new house, or exercising two very enthusiastic dogs, Buddy and Bear, on the beach.

To get in touch with Charlie, e-mail comms@businessnh.org.nz

Passport fees increase In March, the cost of a NZ passport is set to rise. The new charges (incl. GST) are: Standard passport (processed in 10 working days): Adult - $191 (up from $180) Child - $111 (up from $105) Urgent passport (processed in up to three working days): Adult - $382 Child - $302 “The new fees will ensure that New Zealanders and their families continue to have a high quality passport and cover a funding gap associated with the move from five to 10 year passports,” said Internal Affairs Minister, Tracey Martin. She highlighted that these prices are comparable to the UK, USA and Canada, and that this was the first review of passport and travel document fees since the change of the adult passport validity period from five to 10 years in 2015.

The Department of Internal Affairs reviews passport fees every three years, with the next review scheduled for 2021.

For more information, go to passports.govt.nz/passport-costs

The nose may know how to beat food cravings Research by the University of South Florida has found that smell could play a key role in staving off junk food hunger pangs. A quick whiff of burgers, fried chicken or hot chips could encourage us to order them – but inhale their aroma for more than two minutes and it seems we’re more likely to opt for fruit. Different foods prompted different alternatives. For example, people breathing in the smell of cookies chose strawberries, while those smelling pizza wanted apples.

Find out more at wusfnews.wusf.usf.edu/post/nose-mayknow-when-it-comes-food-choice 4

MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

2019 Diversity Awards NZTM open for entries Now in their 22nd year, these awards highlight best practice workplace diversity and inclusion initiatives. For 2019, there is a new category of Small Organisation Excellence for businesses with fewer than 50 employees. Other categories include Diversability, Work Life Balance and Walk the Talk. There will be an online workshop (20 March) and webinar (26 March) to assist with awards entries.

To find out more, visit diversityworksnz.org.nz/diversity-awards/entry-info-2019

IN BRIEF

Staying safe on the water Last year, Coastguard New Zealand brought more than 6,700 people home safely after an emergency on the water.

The charity’s app has recently been updated with “a boatload of handy features for fishos and boaties”. To help make your time at sea safer – and possibly more fun too – download it for just $3.49 from the App Store or Google Play.

Ranger Guided Walks and Talks These are free events. They’re an opportunity to get to know your community park ranger and learn more about the flora and fauna, and local environmental issues.

Friday 29 March at 12.00 pm Awaruku Reserve, Awaruku Road, Torbay Meet at the main entrance to the reserve.

Thursday 11 April at 9.00 am Kauri Point – Centennial Park, Onetaunga Road, Birkenhead Meet at the Onetaunga Road entrance, opposite Bragatto Place.

It is recommended that you have a good level of fitness and mobility, and bookings are essential as numbers are limited.

Please contact anna.baine@aucklandcouncil.govt.nz

BNZ launches financial well-being programme Financial stress can have a devastating effect on work performance and general health. According to BNZ, nearly one in three employees are distracted by their personal finances at work, and 46% of these say they spend three hours or more every week thinking about or dealing with their personal finances. BNZ is now offering free financial well-being programmes at your premises.

Contact nicky_lukar@bnz.co.nz to see how this could benefit you, your team and your business.

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DIARY DATES

Diary Dates March

Nigel Latta

15 Business Capability Programme: Leadership

Time: 12.00 pm-2.00 pm Venue: QBE Stadium, Stadium Drive, Albany Gilbert Enoka has a long history of success as a mental skills coach with New Zealand’s corporate and sporting elite. He is internationally renowned for his 16-year history with the All Blacks, first as their mental skills coach and now as manager.

Gilbert is a sought-after speaker, giving insight into the psychology behind individual and team success in world-level sport and how this can be applied to any walk of life.

Full luncheon will be served.

28 Business Capability Programme: Physical Health and Well-Being

6

6

By the numbers

4 53

Time: 7.00 am-9.00 am Venue: North Shore Golf Club, 51 Appleby Road, Albany Grant Schofield is Professor of Public Health, and Director of the Human Potential Centre at AUT Millennium.

His research and teaching interests range from understanding and improving lifestyle behaviours such as sleep, nutrition, and physical activity, to well-being epidemiology and human performance. Professor Schofield takes a “think outside the box” approach to his work in tackling the big health problems of our times.

He is known for challenging current beliefs in his field.

>1 billion 2 out of 5 58% 50% 30% 187% 6.3 million $40 billion

MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

April

May

3 First on the Scene Workshop in partnership with St John

8 Business Capability Programme: Mental Health and Well-Being

4 Women in Business

July

Time: 2.00 pm-4.00 pm Venue: Business North Harbour, 12 Parkway Drive, Rosedale In this two-hour workshop your staff will be shown how to deal with the five most common situations they are likely to encounter in their workplace environment. It could be a cardiac arrest, a falling injury, or a person cut and badly bleeding. The aim of this workshop is to up-skill staff to complement or assist your fully trained first aiders.

Time: 10.00 am-12.00 pm Venue: North Shore Golf Club, 51 Appleby Road, Albany Forme Spa is New Zealand’s largest day spa group, with 10 locations in Auckland, Hamilton and Wellington.

Managing director, Hady Wenham, will share the story of how she’s grown the company over the last 17 years.

Event Category Sponsor: Eclipse Recruitment

Time: 12.00 pm-2.30 pm Venue: QBE Stadium, Stadium Drive, Albany Renowned psychologist Nigel Latta will speak on the topic of mental health, and how to create resilience in your workplace during periods of change, growth and innovation.

Nigel is well-known for his plainspeaking, irreverent approach. This is sure to be an entertaining and informative event.

25 Business North Harbour’s Expo 2019 Turn back to page 2...

For more info and to register for any of these events, go to businessnh.org.nz/calendar

Voice searches every month in 2018 Adults who perform a voice search every day Consumers who have used voice search to find local business information Online searches that will be voice searches by 2020 (up from 20% in 2016) Internet browsing sessions expected to be done without a screen by 2020 Worldwide growth for voice search devices in Q2 2018 Sales of Amazon Echo in Q3 2018 Value of voice-based shopping in UK and USA by 2022 Sources: seoexpertbrad.com, Gartner, Location World, Canalys, OC&C Strategy Consultants

EVENTS

Women in Business Cathy Pope, The Accidental Jeweller, 8 November More than 80 ladies attended the final Women In Business event of 2018. Cathy Pope is an entrepreneur and business owner with an enviable reputation for beautiful, ethically-made jewellery. She shared the story of growing her brand, harnessing her creativity, and helping other women to stand out from the crowd.

As is customary, attendees enjoyed a delicious morning tea served on elegant crockery.

A special thanks to our event sponsor

Business Capability Luncheon Creating a Work Life Balance, 25 February Andrew Barnes and Christine Brotherton

Andrew Barnes, Janine Brinsdon and Christine Brotherton

When Perpetual Guardian started their four-day week experiment last February, they thought it could be “local interest” news. One year on, their story’s been reported in more than 50 countries (by the likes of CNN, the BBC, Fortune magazine and The New York Times) and shared in somewhere between 12,000-16,000 social media posts.

This was the first of Business North Harbour’s Business Capability events in 2019 focused on health and well-being. The concept that “work” should not be based on time but on output is gaining momentum. Andrew and Christine shared fascinating insights about how they planned and trialled their initiative, and how the company’s productivity and the teams’ physical and mental wellbeing have benefited.

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SOCIAL RESPONSIBILITY

Food Waste Collection Service Business North Harbour will continue to roll out and expand our current food waste collection service throughout 2019. With the assistance of a significant funding grant from Auckland Council’s Waste Minimisation and Innovation Fund, all Business North Harbour members will be invited to help reduce landfill and organic waste greenhouse gas emissions.

Individuals and organisations all have a shared responsibility for the environmental and social benefits of this programme. We are therefore seeking to increase the number of businesses receiving separate food waste collections.

As an extra incentive, Business North Harbour will continue to provide FREE bins for lunchrooms/kitchens, and the first six weeks of collections will also be FREE. All companies are encouraged to get involved, especially those within hospitality and grocery retail.

This is a great opportunity to show your customers that you care about the world in which we live and work.

To register your interest, visit: businessnh.org.nz/foodwastecollection

食物垃圾收集服务 Business North Harbour在2019年将 继续推出并扩展其现有的食物垃圾收 集服务。在奥克兰市政府提供的资金帮 助下，我们将邀请所有Business North Harbour 的成员一起努力来减少垃圾 填埋和有机废物的温室气体排放。 不管是组织和个人， 大家对保护环 境和社会效益都有共同的责任，因 此，Business North Harbour正在积极 寻求与更多愿意接收食物垃圾收集的企 业的密切合作。 作为额外的奖励，Business North Harbour会为参与的组织和个人免费提 供餐厅或厨房的垃圾箱，以及六周的免 费收集垃圾服务。我们鼓励所有企业来 参与，尤其是酒店和零售店。 这也是向客户展示您关心我们生活和工 作环境的良好机会。 您还在等什么？ Thanks to Jack Gu at Turner Hopkins for this translation.

HELP REDUCE LANDFILL AND GAS EMISSIONS FOOD WASTE FREE BIN! COLLECTION AVAILABLE Your first 6 collections are FREE TERMS & CONDITIONS APPLY

Contact Dave on 021 560 287 to find out more businessnh.org.nz/foodwastecollection

ADVERTORIAL

Carroll’s Logistics North Shore offers: • MPI ATF Facility and HCCP Food Certified • Container Unloading and Cross Docking • Warehousing - Storage • Outwards order processing.

‘Scan Pick’ plus ‘Scan Pack’ • Nationwide Distribution Courier plus Freight and Air • Auckland Metro Transport

Albany-based Logistics Company Company Albany-based Logistics Carroll’s Logistics provides third-party warehousing, along with "pick + pack" order

Carroll’s Logistics provides third-party warehousing, along with "pick + pack" order processing and transport services processing and Transport services Carroll’s Logistics helps North Shore

Carroll’s Logistics helps warehousing, North Shore businesses with hi-tech businesses with hi tech warehousing, scanned pick + pack order processing and scanned Pick plus Packrange orderofprocessing the distribution of a wide products and the distribution of a wide range of throughout New Zealand. products throughout New Zealand.

Established in 1969 and with its head Established in 1969 and with their head office in Mangere Bridge, Carroll’s saw a office Mangere Bridge, Carroll’s saw marketinfor pick + pack warehousing anda market for Pick plusNorth PackShore Warehousing and distribution on the and set out Distribution on the North Shore and set out several years ago to fulfil that need. For any several years ago to fulfil that need.

For any business, outsourcing the physical handling business out sourcing thestep. physical handling of your products is a big Finding the of your is alogistics) big step.

Findingwith the right 3PLproducts (third-party company right 3PL (Third Party Logistics) Company a proven record can be challenging. The with a provenofrecord can beoperator challenging.

The advantages an efficient in close advantages an efficient operator in close proximity toof your own business premises proximity to your own business premises are obvious. areCarroll’s obvious.is not a big corporate and is Carroll’s areand not user-friendly. a big corporate and are agile, efficient Through agile, efficient and sharing user friendly.

Through economies of scale, resources over economies of scale,along sharing resources over many customers, with an in-depth many customers, along with an in-depth knowledge of the industry, Carroll’s is able to knowledge of the industry, Carroll’s are justify its investment in a hi-tech operation, able to justify ortheir investment hi tech not practical economical forina asmaller operation, not practical or economical for a user. smaller user.

Features of the North Shore operation Features of the Northtechnology Shore operation include the latest German using include the latest German semi-automated VNA (Very Narrowtechnology Aisle) fork using VNA (Very Narrow trucks semi-automated and order pickers wirelessly linked Aisle) fork trucks and order pickers to the Carroll’s Warehouse Management wirelessly thetype Carroll’s Warehouse System, a linked first ofto this in New Zealand.

Management a first of thisin type This achievesSystem, the utmost efficiency the 2 the utmost in New Zealand. achieves management of This the 4000m , 12 metre efficiency in the management of the 4000m2, high warehouse, without losing the ability 12 metre high warehouse, without losing to access or track the many thousands the of ability access or track the many 1000’s of SKUs to (Stock Keeping Units).

SKU’s (Stock Keeping Units).

Full-time, in-house IT support for the group Full time insoftware house development IT support utilising for the sees advanced group sees advanced software development features such as “scan pick” where items are utilising such as ‘Scanracking Pick’ where scannedfeatures from the warehouse then items scanned from theouter warehouse “scan are packed” into the final carton racking thenof ‘Scan Packed’ line. into Options the final at the end the assembly outer carton at the end of the assembly such as EDI (Electronic Data Interchange) line. as EDI (Electronic can Options see datasuch transferred direct fromData the Interchange) can see data transferred customer’s software system to the Carroll’s direct from the customer’s System, softwarewith system Warehouse Management no to the Carroll’s Warehouse Management human intervention or data entry needed.

System, with human intervention or Online 24/7 live no access to all accounts, stock data entrycurrent needed.

Online 24/7 livearchived access inventory, movements and an to all -accounts, inventory,accurate, current history all this leadsstock to an incredibly movements and an archived history.

All this efficient, well-communicated solution for leads to an incredibly accurate, efficient, the client.

There is complete “breadcrumb” well communicated solution for the client. trail right down to high-definition CCTV, so There is complete ‘bread crumb’ trail right basically the Carroll’s warehouse becomes down to high definition CCTV, so basically a virtual warehouse of the customers.

It is the Carroll’s warehouse becomes a virtual all very seamless.

warehouse of the customers. It is all very seamless.

Established in 1969 -

Established in 1969 a family business, Carroll’s a family business, Carroll’s good, old-fashioned service good old fashioned service still lives strong today. still lives strong today.

Carroll’s Logistics is conveniently located

Carroll’s Logistics is conveniently located at at 7 John Glenn Avenue, Rosedale, 7Albany.

John Glenn Albany.

Find Avenue, out moreRosedale, by contacting Find out more by contacting Carroll’s Logistics Carroll’s Logistics North Shore Manager, North Shore Manager, Paul Canavan Paul Canavan on 09 444 0313 or 021 on 09 or paul@carrolls.co.nz 021 901 933 or email 901444 933 0313 or email or paul@carrolls.co.nz or Managing Managing Director, Chris Carroll onDirector 09 Chris Carroll on 09 or 021 549 444 0313 or 021 549444 8000313 or email 800 or email chris@carrolls.co.nz chris@carrolls.co.nz www.carrolls.co.nz www.carrolls.co.nz

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MONEY MATTERS

It’s time to run your household budget like your business budget If you run a business, you’re always reviewing budgets and trimming expenses, because you don’t want rising costs eating into your profits. Otherwise, what is the point of working so hard?

Unfortunately, few people pay such close attention to the household budget!

Generally, once there’s “enough” – to pay the mortgage, buy groceries and have a few nice things in life – we adopt a “she’ll be right”, hands-off approach to our money.

That doesn’t necessarily result in dire financial straits or money lenders banging down your door. Instead, it simply makes you comfortably inefficient. You’re aware you should be doing better for how hard you’re working, but the consequences of doing what you’ve always done aren’t particularly dire – so you do nothing. And as nothing begets nothing, you chug along making little progress.

If that’s you, 2019 is the year to change that. Here are some key questions to ask yourself:

• Do you know where all your money goes? Kiwis fritter at least 15% of their income without it making them any happier.

• Did your last pay rise get you ahead any faster? Our experience with our clients is that more money doesn’t mean the end of your financial inefficiency, often people take it as permission to care less.

You don’t make more progress unless you have a plan to do so.

• Are you paying too much to the bank?

Our banks are among the most profitable

in the developed world – so chances are the answer is yes!

• Is your mortgage on track? For example, if your debt is four times your household income, we’d aim to have you mortgagefree in eight years. If your debt is five times your household income, we’d be aiming for 10-12 years. This is not NZ’s average by any stretch! But who wants to be average?! Plus, interest rates are at near record lows, so now is the time to be making progress.

Whether you want to get rid of your mortgage faster, grow your wealth so you have options, or ensure you’re prepared for retirement – enableMe can help.

Hannah McQueen, Founder and Managing Director of enableMe

HOW TO GET

MORTGAGE-FREE & RETIREMENT READY IN 10 YEARS OR LESS

with HANNAH

MCQUEEN

Thursday 4th of April, 6.30pm Venue: AUT Millennium, 17 Antares Place, Rosedale, Auckland

Tickets at www.enableme.co.nz

BUSINESS SUCCESS

The future of automated baggage handling is in Orbit

In 2017, more than 4 million bags were processed by Daifuku BCS’ self-service bag drops in Australia alone.

Remember in Toy Story 2, when the toys are racing to rescue Woody, Jessie and Bullseye before they’re shipped to a museum in Japan? There’s a moment when Mr Potato Head’s eyes pop in horrified awe as he sees the extraordinarily complex network of conveyors rushing luggage to all corners of the airport. Chances are, if this had been the real world, that equipment might well have been designed and installed by Daifuku BCS. BCS (as it was originally) has been based in Albany since it was founded in 1993, first in Phillips Court, then Airborne Road, Corinthian Drive, and now in Orbit Drive.

Control systems have always been at the heart of the business – in the early days, notably helping with Kelly Tarlton’s Antarctica Snowcat ride – and baggage handling systems (BHS) at airports quickly became a core focus. What began with a modest sub-contract at Auckland International Airport has evolved into a global presence.

BCS joined the Daifuku family in late 2014.

Chief finance officer, Mark Freear, describes this as a “mutual acquisition”. “Daifuku’s annual sales are more than NZ$5 billion and they’re widely regarded as the world’s number one materials handling business,” he explains, “but they’d worked with us before and saw value in our expertise in baggage handling. That’s why the acquisition was a genuine win-win, because they have the utmost respect for what we do, and we have the extra strength of their global brand and resources behind us.”

Today’s BHS extend far beyond simple conveyor belts. Daifuku BCS provides fully scoped turnkey BHS that incorporate load balancing, volume regulation (to avoid congestion), automatic tag readers, and bag tracking. The product and services evolution has also seen them develop the Sym3 3D virtual airport simulation.

Daifuku BCS’ baggage handling systems are now in a range of airports across the globe.

Over the last few years, the company’s innovations have become more visible in airport check-in areas too, as its Daifuku BCS BAGgate™ automated bag drops grow in popularity. Australian ports such as Brisbane, Melbourne and Perth were early adopters, and Air New Zealand was one of the first airlines to globally implement self-service bag drop. These bag drops are evolving to incorporate biometric integration, with facial recognition just around the corner.

Chief Finance Officer, Mark Freear

Of course, security at airports is paramount, and Daifuku BCS engineers design with a “best of both” approach – smart, connected tech with a human backstop. Passengers now benefit from total self-service with issue of boarding passes and bag tags at the self-service check-in kiosk, followed by automated acceptance of bags. Anti-intrusion sensors on their automated bag-drop units stop anyone entering or sticking an extra bag into the restricted area, and then multiple checks exist through the BHS, with x-rays, explosive detection systems, and 3D imaging

highlighting potentially suspicious items – if necessary, either diverting a suspicious bag to an inspection area, or bringing the whole system to a halt and alerting staff. Inevitably, this system will get smarter, as the artificial intelligence (AI) learns from the data gathered and business intelligence reporting evolves.

“We can pinpoint an individual bag anywhere in the system, using a combination of automatic bag tracking and our Freightflow software,” says Mark. “It’s critical to keeping bags moving through the airport, as well as covering off security requirements, and response times to issues have to be matters of seconds.”

Along with security, efficiency is key.

“Depending on an airport’s process for visas and so on, we see a median bag drop time of between 18 and 22 seconds, compared to more than two minutes for a conventional check-in counter with an airline representative,” says Mark.

“Also, airports with our bag drop units have experienced a reduction in lost bags, thanks to the improved read rates of bag tags.”

Daifuku BCS’ results for 2018 are set to show major growth from 2017 and there are exciting times ahead. Recent projects have seen BHS or bag drop installations in Lisbon, Vietnam, Tel Aviv, Guangzhou and Montreal (where a new “super-fast” bag tray system is being implemented). Major works in Japan will soon follow, and the US is not far behind, with trial projects underway, or due shortly, such as in Minneapolis. “We may be operating worldwide, but New Zealand is still the heartbeat of the business,” Mark assures. “Design and manufacturing have been done out of our Auckland offices since day one. We currently have 85 staff, including engineers, software developers and project managers, based here and, when we need more space to grow, we’ll certainly be looking for local options.”

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BUSINESS SUCCESS

Blazing into the world’s top 10 Onfire Design has been ranked amongst the world’s most creative packaging and corporate brand design agencies. The company, which has been an associate member of Business North Harbour since 2011, is in the World Brand Design Society’s top 50 at number 10. This is not the agency’s first accolade, having previously won gold at the New Zealand Best Design Awards in 2018.

Sam Allan founded Onfire Design in 2005 when he returned from five years in the UK, working on such brands as Aston Martin, Playstation and Rolls-Royce. Since “the big boy” agencies had the NZ motor trade pretty much wrapped up, Sam decided to offer the same high-end creative work to the luxury marine sector. “Superyachts and power boat manufacturers need - and deserve - the same branding skills set as luxury cars but on a smaller scale and without the oh-so hefty price tag,” explains Sam. “It felt great to be able to step into that space, and I’m delighted to say that some of our first clients from that sector are still with us today.”

Over the years, Onfire’s client base has expanded across construction, sports, tourism and FMCG. “We like people who make stuff! It keeps our creativity ticking over, as new lines are introduced and consumer tastes fluctuate.” One of Onfire’s clients is Sujon Berries in Nelson. “They were looking to invigorate their brand, so we undertook a full rebrand,” Sam says.

In order to free up as much of the team’s creative time as possible, Onfire’s office in Takapuna has adopted several smart working strategies. “We introduced ‘time blocking’ - daily chunks of two to three hours which are set aside to be void of any external communication, including social media.

This means our team can truly focus without distraction.”

Systemisation has also played an important role, especially to cope with the company’s

12

MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

burgeoning portfolio. Workflow management and time capture are both key, and Sam uses Xero’s Workflowmax so that all job-related hours and costs can be logged in real-time, and everyone can access accurate, up-todate information. “Workflowmax has an app too,” he comments, “which is really handy when we’re out on the road, going from job to job.” Plus, it means that the invoice can be sent as soon as the job is completed rather than at the end of the month, improving cash flow and dramatically reducing the time taken to complete end-of-month billing.

Although Onfire’s clients are international – such as in Singapore, Dubai and the US – Sam loves the relationships with local businesses, including Action Manufacturing in Bush Road. “They were looking for help with a new brand launch, and saw our advert

in FYI magazine. We helped them develop the name, branding and communication for a new range of motorhomes, designed and built right here in NZ.” As online purchases surge, Sam sees Onfire’s support of their clients as more important than ever. “Amazon’s coming, which means it’s no longer enough for packaging to only look good on a store shelf. The design has to be effective on the web too, otherwise you could miss out on a critical market.”

“It’s one of the most satisfying aspects of our work,” he adds, “helping our North Shore neighbours to take on the world!”

To see more of Onfire Design’s award-winning work, please turn to page 17

MONDAY–FRIDAY 11.30am to 3.00pm

$20 Lunch Menu includes a drink

Large Outdoor and Indoor Function Areas OPENING HOURS

CONTACT US

Mon-Fri 11:00am – till Night

(09) 414 5450

Sat 11:00am – till Night

Corner of Rosedale Road and William Pickering Drive

Sun 11:00am – 10:00pm

info@newbrew.co.nz

www.newbrew.co.nz

TRANSPORT

Want to know how much your drive to work is costing you?

Smart Travel is an AT site and app which features a “commute calculator” so you can compare the cost of driving to other options.

It’s also a platform where employers and employees can connect to arrange ride shares, find alternative transport options, and try to reduce the cost and time of commuting. There’s a focus on rewarding sustainable choices, with prizes up for grabs as an incentive.

For more information visit smarttravel.org.nz or download the app You could also take a look at energywise. govt.nz/tools/driving-behaviour/ to identify potential fuel-saving tactics. These include practical safety tips and advice about driving style, and are tailored to your own vehicle.

Albany paid parking Paid parking enforcement began on 25 February 2019.

As part of our firm commitment to represent members’ interests, Business North Harbour demanded Auckland Transport (AT) delay the paid parking until the new public transport timetable had been implemented. It would have been unreasonable to penalise commuters when there were no alternative options for getting to and from work. We also instructed that the overall rate be kept low – $1 per hour during normal working hours – and to exclude weekends.

There is some positive news: from mid-April, AT will be providing an additional 135 carparks at 125 McClymonts Road.

Future planning for the land is to have a multi-storey car park with 700 spaces built there by 2026.

If you and your teams would like to investigate different commuting options and receive a FREE corporate AT HOP card with $10 paid travel, please contact sarah@businessnh.org.nz

Albany Highway roading update Construction commenced in February for the Albany Highway changes, which include the removal of the T2 lane between Rothwell Avenue and Bush Road, and new traffic lights at the intersection of Rothwell Avenue and Albany Highway. These works are expected to be completed within the next few months.

NZ Road Code rules: your questions answered If a street is double-parked, leaving only enough room for one vehicle to travel down, who has right of way?

AT’s response: If there is a slope, the vehicle coming uphill has right of way. It would be more difficult for a vehicle, especially a bus or truck, to have to stop and start on a slope.

If there’s no slope, vehicles from either direction have equal rights of way. There’s no legal stipulation; this is a matter of common sense, courtesy and co-operation. That said, if one vehicle has to cross the centre line to come through, that driver should give way to a vehicle that doesn’t need to cross the centre line.

If a vehicle is already in the “no passing room” zone it should be allowed to continue.

The waiting driver may wish to flick their headlights to invite the other vehicle through.

It would be polite for that driver to acknowledge this with a wave or nod of thanks as their vehicles pass.

It’s important to try and avoid the impasse of someone having to reverse. Don’t just rush to be first through the gap; you may have to back up through a narrow space.

All of the above applies even if one side of the road has fewer cars parked than the other. Common sense and courtesy are still the guiding factors.

How well do you know the NZ Road Code?

Test yourself at drive.govt.nz 14

MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

Constellation Drive road markings A member observed that cars merging from Apollo Drive onto Constellation Drive would sometimes cut the corner into the inside lane. This caused unnecessary merging at a key intersection, which in turn increased congestion and the risk of road traffic collisions. This was worsened with two lanes merging into one due to a clearway in operation during peak times.

Business North Harbour requested lane markings which have now been put in place.

It has been noted that these markings have already had a positive effect, with vehicles keeping to their correct lanes.

Business North Harbour welcomes members’ constructive feedback on the district’s roading. If you have a roading suggestion, please e-mail Sarah de Zwart at transport@businessnh.org.nz

NZTA

Albany’s newest walking and cycling bridge now open Cyclists and walkers on the North Shore have a new connection over the Northern Motorway and directly into Albany.

The bright red Tirohanga Whānui Bridge which means “panoramic view” is a 110 metre, 200 tonne walking and cycling bridge that reconnects the community between the East Coast Bays and Albany. It enables people to walk and cycle safely, and gives better access to the nearby Albany Station and business area.

At the same time, a new water main has been installed directly underneath the bridge

by Watercare as part of their Pinehill upgrade project. This will help to cater for the growing needs of the area over the next 40 years, and links to a new pump station and reservoir.

The bridge opened in February as part of work to build over 7kms of walking and cycling paths for the NZ Transport Agency’s Northern Corridor Improvements project.

The project will provide a much needed transport upgrade for the whole Albany and North Harbour community. It includes a new motorway connection between SH1 and SH18, and will open up access to the Western Ring Route and travel to the airport.

The bridge lights up at night with the water main lit in blue to represent water flowing under the bridge deck.

For more information visit: www.nzta.govt.nz/nci

Unsworth Drive Exit To Close The SH18 Unsworth Drive off-ramp will close permanently on Sunday 17 February 2019.

To Albany

EXIT CLOSED

WHAT WE ARE DOING The off-ramp is closing so crews can prepare to upgrade State Highway 18 to motorway lanes as part of the Northern Corridor Improvements project.

rive os D bad Bar

UNSWORTH HEIGHTS

Carib bea nD rive

Unsworth Drive

AY HW

A detour will be in place, so plan your journey.

HIG

The off-ramp won’t be available and will not re-open. People can take the next exit at the SH18 Albany Highway off-ramp to get to Unsworth Heights.

DETOUR ANY ALB

WHAT THIS MEANS FOR YOU

Greenwich Gardens Unsworth Shops

E: trish.viall@northerncorridor.co.nz P: 0800 624 776 W: www.nzta.govt.nz/nci Follow us: facebook.com/nztaakl

PG 16824 0119

Contact us:

CRIME PREVENTION

Tackling graffiti vandalism Graffiti is unfortunately often targeted at commercial premises due to buildings being unoccupied after hours, their location and the lure of large wall surfaces exposed to public spaces as a blank canvas for offenders to put their graffiti on display.

There are several steps that can make a commercial property become less likely to be targeted by graffiti. CPTED (Crime Prevention Through Environmental Design) is a method used by police to assess a location and determine where opportunities exist to prevent crime through environmental design.

The likelihood of being targeted by graffiti can be drastically reduced by creating surfaces and environs that are less attractive to begin with – removing the “blank canvas” temptation that is often on offer.

• Invest in basic structured planting, including trees, creepers and roses at the base of a wall. This restricts easy access and protects the portions of wall instantly available. Textured and dark surfaces are less attractive and uneven gardens or rock landscaping in front of surfaces also make it difficult and less appealing to access.

• R e m o v e p o t e n t i a l h i d i n g s p o t s f o r offenders, such as overgrown vegetation or free-standing structures set just away from buildings.

• Appropriate lighting is essential to avoid any dark spots where offenders can work away unseen. Screen fencing or bushes hide the building’s lower wall surfaces from 16

MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

plain sight, making them less attractive for graffiti to be on show.

• Limit items set hard against buildings (eg: rubbish bins, pallets and boxes) which provide climbable platforms. Also ensure all external service entry doors and ladders are restricted access.

The likelihood of being targeted by graffiti can be drastically reduced by creating surfaces and environs that are less attractive to begin with.

• CCTV is also a great deterrent, with signs to indicate it is in operation.

• W h e n c o n s i d e r i n g m a i n t e n a n c e t o your building there are also anti-graffiti coatings, films and paints available which you may like to consider if this opportunity arises. Seek professional advice if you intend to take advantage of these products.

If you have been targeted by graffiti, clean it off immediately. Offenders want the graffiti to be seen and remain there, and leaving graffiti in place can often attract

more of the same. Plus, the longer it is left, the harder it is to remove. However, before you remove it, make sure it’s photographed and reported to police. This can be done easily via the crime reporting line by calling your local station or online at: police.govt. nz/contact-us/how-report-crime. Graffiti that goes unreported means police may not be aware of an active offender in your area.

By reporting the offence, it can often link to other instances, allowing police to address multiple cases with one offender.

If offenders have gained access to restricted areas by cutting wire fences or padlocks, repair and re-secure these immediately. Assess whether the method of security you have is effective enough to prevent access. If not, what can be improved?

If graffiti is visible from the roadside or footpath or on property in public spaces, you can report it to the Auckland Council to be considered for removal by visiting: aucklandcouncil.govt.nz/ grants-community-support-housing/ graffiti-vandalism.

And, if you see someone actively vandalising by graffiti, always call 111.

Sergeant Andrew Hawkins, Area Youth & Communities Manager (Relieving) North Shore, Waitemata East P +64 9 213 8000 / 021 191 4002 E andrew.hawkins@police.govt.nz

ADVOCACY

Major policy announcements – your opinions count Auckland Council have released their 2019/20 budget for consultation, and we encourage you to make yourself aware of how they are spending your hardearned rates: aucklandcouncil.govt.nz/ have-your-say/topics-you-can-have-yoursay-on/annual-budget-2019-2020/Pages/ default.aspx This plan is the second year of the Long Term Plan 2018-28 which we consulted on in March 2018. Business North Harbour’s LTP submission is available to read at businessnh. org.nz/webpages/our-purpose/#advocacy On review of the draft 2019-20 budget, there is very little change to that agreed last year.

The much publicised 2.5% increase (average) maintains a political promise by Mayor Phil Goff, but it does not truly represent

the rate increase for business and the OPEX impact through the additional regional fuel tax, the additional targeted rates, and the slowly declining business differential rate.

Business differential rate

Business North Harbour note that the portion of the overall rates budget from commerciallyzoned property is still disproportionately higher than residential, however are pleased to see that the business differential rate reduction remains for the 2019-20 budget, to eventually bring the commercial portion of the total rates budget back to 25.8% - council’s own target as to what they deem fair. In our submission, we will repeat our call for the timescale of this realignment to 25.8% to be brought forward to 2019-20 year rather than next decade.

Regional targeted rates

No changes are proposed to the two new targeted rates introduced in 2018/19. The Water Quality Targeted Rate (WQTR) ($42million in 2019/20) and Natural Environment Targeted Rate (NETR) ($30million 2019/20) are unchanged. Our members’ previous feedback was clear: businesses are not prepared to contribute any level of funding to the NETR. Therefore, in our 2018-22 submission, we took that stance on the NETR. Now we want you to tell us if your views have changed, or if business members are still opposed to paying any share of the NETR. To put these two targeted rates into context: $2,500,000 CV

NETR (2018/19 actuals)

WQTR (2018/19 actuals)

Residential rated

$108.15

$151.90

Business rated

$190.07

$266.92

Points for consideration

The regional fuel tax is expected to raise $150m in the coming twelve months. Do you believe the transport infrastructure projects outlined in the draft 2019/20 reflect value for the North Harbour region? If not, what projects do you want to see prioritised?

Should all council staff be paid a living wage from 1 September 2019? The minimum wage set by government is $17.70, effective 1 April 2019, but there is no detail available as to what the living wage is set at. There will be inflationary impact across council services and also suppliers to council, as they will be required to pay their staff a living wage. Do you believe this decision should be borne by ratepayers or managed within council’s OPEX? Are you in favour of the waste management targeted rate base service charge increasing by an average of 20.58% (before the impact of the business differential is applied)? The main reasons cited are increased costs of recycling due to the changes in China’s recycling policy, the higher than budgeted uptake in inorganic collections (residential), and changes to Waitakere and North Shore City Council areas refuse collection services being more efficient due to the transition from bags to bins, and additional cost increases.

Business North Harbour will provide a formal submission on behalf of members on 8 March 2019. If you want your views included, please complete our online survey no later than the 7 March 2019.

Ministry of Primary Industries (MPI)

Our Future Water The second consultation document has been released, looking at the future of water across Auckland.

Feedback is due 19 April 2019.

There are four key issues outlined: • Cleaning up our waters • Meeting future water needs • Growth in the right places • Adapting to a changing water future 18

MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

Please familiarise yourself with council’s overall direction: aucklandcouncil.govt.nz/haveyour-say/topics-you-can-have-yoursay-on/our-water-future/Pages/ default.aspx Are they focused on the right areas? Share your views with us via the website.

Proposed changes aimed at increasing physical and biosecurity have been announced by MPI, which will impact on all businesses managing inbound containers.

The main concerns are for those Approved Transitional Facilities (ATFs) who manage more than five containers per year. MPI’s position is that there will need to be dedicated container handling areas on site – fenced, with increased security to prevent security breaches.

Business North Harbour were made aware of this issue by members, concerned about the practicalities of allocating dedicated spaces – especially if they operate within a shared/mixed tenancy location. There is potential for significant costs, loss of parking and operational considerations which we are keen to understand.

To ensure your views are heard, please complete our online survey.

To provide your feedback on any of these issues, please visit businessnh.org.nz or e-mail gm@businessnh.org.nz

C3

C3 update Do you have a list of “if only we had more time” projects?

Would you like some youthful enthusiasm in your workplace?

Business North Harbour’s connect, communicate and collaborate programme (aka C3) was created in 2017 for the mutual benefit of local students and businesses.

The programme is run in partnership with Massey University, but open to all local educational institutes, and aims to give businesses access to bright, talented young people who are seeking employment, including internships. It is also open to adults who are returning to work. Businesses gain an extra pair of hands without adding to their permanent head count or recruitment costs.

Students gain real world experience within their specialist field, and an understanding of what employers are really looking for in their ideal candidates.

Since it began, nearly 100 businesses and 200 students have signed up, and more than 50 projects have been created.

The vast majority of individuals who are currently signed up say they would consider a voluntary position or are asking for less than $20 per hour.

What are you waiting for? The C3 programme is FREE for businesses, returners to work, and students to register – so get involved today at businessnh.org.nz/c3

Number of students or returners to work per sector

59 Accounting & finance 54 Marketing 61 Admin, business & management 14 Construction or carpentry

5 Economics 5 Food & beverage 13 Engineering or electrical 59 Computer engineering, IT or computing

MARCH 2 0 1 9 F YI BUSINE SS N H. O RG. N Z

19

COVER STORY

Joined-up thinking A practical guide to the Internet of Things

Having brought big data down to earth and right now, and use this to programme or investigated how artificial intelligence (AI) predict certain actions or outcomes.” can make our region’s businesses smarter, Picture this: your alarm goes off at 6.30 we now turn our attention to the Internet am, which starts your shower, and alerts the of Things (IoT). What is it, and in simple, percolator to start brewing coffee at 6.45 am. no-nonsense terms, how can Business Or, your vehicle’s GPS unit detects North Harbour’s members seize upon the congestion ahead. It looks for an alternative opportunities it offers? route, but calculates you’ll be 20 minutes late Robert Blache, Callaghan Innovation’s for a meeting, which automatically triggers future insights manager for advanced a text alert to the person waiting for you. manufacturing, says, “It brings the power In a commercial setting, a piece of of communication to previously dumb equipment (freezer, generator, rubbish things. You could think of it as compactor) can report how long it’s social media for objects.” In been running, how much energy other words, machines collect has been used, and therefore, and exchange data either w h e n i t’s l i k e l y to r e q u i r e with themselves or with their maintenance. “Asset utilisation human operator. for productivity is one of IoT’s And why is this significant? great benefits. Being able to “It gives us the ability to predict maintenance can save understand what is happening time and money by reducing repair Robert Blache

Between 2017 and 2025, businesses are expected to invest US$15 trillion on IoT This is based on research by Business Insider Intelligence, which also forecasts that there will be more than 64 billion IoT devices by 2025 (up from about 10 billion in 2018).

20

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costs and downtime,” comments Robert.

Ta k e t h i s o n e s t e p f u r t h e r, a n d a photocopier could automatically order toner when it senses supplies are running low.

Beyond time and cost savings, there are broad health and safety implications too. If sensors are implanted within roads or bridges, they can detect faults or weaknesses, and alert authorities before serious incidents occur.

What are the day-to-day benefits of IoT for a business in North Harbour?

IoT provides the opportunity to optimise – administrative and marketing processes with software tools, products’ quality with robotics, and a company’s overall productivity. The motivation should always be to make someone’s life easier, and ultimately the goal is to enhance the customer experience.

Every second, another 127 devices are connected to the Internet David Evans, a former chief futurist at Cisco who calculated this figure, says, “Today, literally anything can be connected, including tennis rackets, diapers, clothing, vehicles and, of course, homes.

And although people may find this unsettling, the network is starting to include biological things: Today, pets, crops, livestock, and the clothing on your body can be connected. We’re not far from an Internet link you can actually swallow as a pill.”

COVER STORY

By implementing appropriate digital processes, staff are released from mundane duties. This means they are free to focus on the core business, think creatively and strategically, and increase their personal interaction with clients and suppliers.

If a robot is introduced to do repetitive tasks that take a toll, say, on workers’ shoulders and elbows, not only are the health and safety risks (such as RSI) mitigated, but team morale can improve too. What’s more, a machine doesn’t get tired, so the task will always be completed to a consistent standard.

What needs to happen before a business introduces IoT?

Traditionally, lean business was a term associated mostly with manufacturing or supply chain logistics. A lean business is one that minimises waste – any kind of waste, be it actual rubbish or time spent on unnecessary or repetitive tasks – in order to improve performance.

This is even more relevant when considering IoT since, for automation to work as effectively as possible, an organisation needs to properly understand every step of its processes. “If your business is a mess before you implement any digital processes, it’s

going to be a digital mess after you implement them,” says Robert. It’s therefore critical to break down and simplify any process for which IoT is being considered.

How should a business introduce automation?

“Think big. Start small. Scale fast,” advises Robert.

“When I say, ‘think big’, I’m not talking about the technology. I’m talking about finding out where the real value is. What information do you need to make a positive difference to your processes and your customer experience? How could you gather that information?”

“Don’t try to transform your business overnight. Focus on specific problems, one at a time. Prioritise the needs of your business and your customers. See what’s already available to help you, and concentrate on the tasks which are repetitive, time or labour intensive, or prone to human error. When you’re successful with a small niche, think about how it could be scaled.”

“Be objective; step back and ask if it’s really delivering value. If it’s not a success, don’t fall in love with it! You need to adapt and move on to the next idea.”

INTERNET OF THINGS

AUGMENTED & VIRTUAL REALITY

INDUSTRY 4.0 EMERGENT NEW TECHNOLOGIES

ROBOTS

CYBER SECURITY

DIGITAL MANUFACTURING

DIGITAL TWIN

Just like big data, AI and machine learning, IoT is an integral part of what’s known as Industry 4.0.

By 2020, 90% of automobiles will be connected to the Internet PWC reckons that the automotive industry spent approx. US$46 billion on R&D for self-driving cars in 2015 alone.

Dieter Adam is the CEO of The Manufacturers’ Network. Together with Callaghan Innovation, he’s taken New Zealand manufacturers on several factfinding trips to the USA and Europe to see how their trading partners – and potential competitors – are maximising the IoT potential.

He believes there’s no point in local businesses delaying their adoption of IoT, in anticipation of the next big thing which might be around the corner. “It’s here now!

Sensors are getting smaller and more affordable; there are already more connected devices than humans on the planet. The next big thing isn’t the technology – it’s people getting their heads around what already exists.” This is true, he says, regardless of the industry sector. “It doesn’t matter what your business does; what matters is finding out more about what’s going on with your products or services and your customers.”

Dieter describes this as a four-step process: gather the data, analyse the data, draw conclusions, and make decisions. He says that no business can afford to ignore the potential of IoT, especially not SMEs. “Don’t think, ‘we’re too small; this isn’t for us’”, he urges, although he acknowledges it could be more of a challenge initially. “You might be asking yourself, ‘why should we make this digital?’ For example, if you have production schedules pinned up on the walls. But by automatically recording this information electronically, you eliminate delays, errors and miscommunications.”

He stresses that staff uptake is critical, but that the atmosphere at work can be transformed. He visited one factory in Germany which had developed its own troubleshooting app. “Every piece of equipment had a 2D barcode. If anything went

By 2022, some estimates put global market value of IoT at US$14.4 trillion Forbes magazine broke this down as follows: $3.7 trillion from improved customer experience $3.0 trillion from reduced time to market $2.7 trillion in supply chain and logistics $2.5 trillion in reduced costs $2.5 trillion in increased employee productivity MARCH 2 0 1 9 F YI BUSINE SS N H. O RG. N Z

21

COVER STORY

wrong, the employee could scan the barcode to read a step-by-step troubleshooting guide or to call a technician,” he recalls. “This didn’t cost a fortune, only about €1,000 to write the app.” The employees felt empowered, and the foremen were happier because they were able to get on with their main duties, rather than dealing with equipment breakdowns.

“What could we do better if we had more information?”

Dieter concurs with Robert’s recommendation of starting small, and cites the example of a café. “A few sensors are a relatively small investment and could negate the need for filling in forms and manually tracking these records. You can identify where are the bottle necks and figure out how to reduce wait times. This might mean assigning an extra barista or changing the process in the kitchen.”

Then the café could add sensors to its cooking equipment, such as a smart fryer. This could maintain an optimal oil temperature, and alert staff when the oil needs filtering or changing – thus ensuring compliance with safety and hygiene standards. A refrigerator could automatically detect low stock and, based on previous months’ sales data, order the appropriate amount of replacement items.

He says that information gathering should extend to beyond the point of sale too, provided it’s done ethically and legally.

“You can’t rely on customers to tell you what they’re doing with your product or how it’s performing day-to-day – unless something goes wrong. But if you can collect this data automatically it gives you the chance to pre-empt problems, offer extra complementary services, or even to develop new product lines based on customer usage you hadn’t even considered.”

In this regard, the repercussions for the medical profession are significant. If sensors

“We’ve seen examples of machine-to-machine communication, where they learn to co-operate. A small machine recognises it can’t shift a heavy piece of equipment, so it ‘asks’ a larger machine for help,” says Dieter. are fitted to an orthotic splint, healthcare professionals can monitor a patient’s activity to ensure they’re doing the appropriate type and amount of rehabilitation.

What are the risks and pitfalls that businesses need to be aware of?

As has been highlighted extensively in the August 2018 and November 2018 editions of FYI, relevant data only should be collected in an honest, compliant manner, and storing it securely should be paramount.

It’s recommended that all businesses use GDPR as the gold standard.

“From a technological viewpoint, we’ve

seen overseas companies get carried away by the technology rather than focusing on adding value,” says Dieter. “There’s no point standing back, looking at a prototype and saying, ‘Oh cool, I didn’t know it could do that,’ if you don’t know why it’s doing that!

Never introduce tech just for the sake of it.”

As a final thought, Dieter observes that access to IoT experts from overseas can be difficult but suggests a cunning plan.

“Never underestimate the allure of a southern hemisphere summer in the midst of a northern hemisphere winter!” The appeal could be further strengthened if local businesses collaborate to issue an invitation to their chosen specialists.

Real life examples Civic Contractors is responsible for keeping the council’s public spaces clean. The company fitted sensors into the public waste bins, which “ping” when the bins reach a certain volume and are ready to be emptied.

The contractors no longer have to run a complete route every day; the schedules have been optimised.

22

Massey University conducted a pilot study with Auckland Transport monitoring speed limits around schools. The speed limit signs were illuminated only during those peak times and, if one failed, the fault had to be manually reported. Sensors were fitted so that these alerts could be triggered automatically, with significant safety implications.

MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

Diageo was looking for a way to connect sons and daughters with their dads on Father’s Day. It produced 100,000 bottles of whiskey with QR codes which, when read by a smart device, allowed the purchaser to record a personalised video message. When dad opened his gift, he could scan that same QR code to see the message. (Diageo saw a 72% increase in sales in the two weeks prior to Father’s Day.)

Escalator and elevator manufacturers are no longer just suppliers of escalators and elevators.

They can now monitor foot traffic and provide this data so that, for example, a shopping mall could analyse its Christmas rush or predict when and where elevators need to be sent to mitigate congestion.

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BUSINESS CAPABILITY

Supporting wellness in the workplace New Zealanders’ perception of their health and well-being has fallen in the last year and remains well below the global average, research shows. Specifically, mental health has been a hot topic for Government over the last year. One in four people will experience mental health issues in their lives, costing the global economy an estimated $6 trillion by 2030. Prime Minister Jacinda Ardern commented, “One of the sad facts for New Zealand is that everyone knows someone who has taken their own life. We’re a small country, less than five million people, but last year more than 600 people committed suicide.”

It’s generally accepted that more should and could be done to help those suffering with mental health issues, and to improve

Kiwis’ general health and well-being. There is an increasing focus on work life balance and flexible working arrangements, and organisations are taking steps to invest and better support their staff’s mental and physical wellbeing in the workplace.

Health and well-being covers a huge spectrum of topics, and Business North Harbour are rolling out a series of Business Capability Programmes in 2019 to address critical issues within the key categories, including: • Mental health • Organisation health • Physical health • Compliance of health • Environmental health

One in six

New Zealand adults had been diagnosed with a common mental disorder at some time in their lives. This includes depression, bipolar disorders and anxiety disorders.

Nearly

8%

“We’re a small country, less than five million people, but last year more than 600 people committed suicide.”

“These events and workshops will allow our members to understand more and learn how we can all make a positive change to help each other, as well as ourselves, whether it be at home or at work,” says Business North Harbour’s marketing and events manager, Charlie Haynes. “Keep an eye on our e-newsletters and website for details of upcoming events.”

Females are more likely to experience a common mental disorder than males, regardless of age.

of adults had experienced psychological distress in the past four weeks.

Mental disorders as a group are the

THIRD-LEADING cause of health loss for New Zealanders.

The highest rates of common mental disorder were from

Maori and Pacific Islanders have higher rates of being diagnosed with mental disorders or experiencing psychological distress than the rest of the population.

Mental health service use by Maori is rising.

35 to 44

years of age for women and from

45 to 55 years of age for men.

People living in the most socio-economically deprived areas were nearly three times more likely to experience psychological distress as people living in the least deprived areas - after adjusting for age, sex and ethnicity.

DATA TAKEN FROM THE 2016/2017 NEW ZEALAND HEALTH SURVEY

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MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

PROFESSIONAL DEVELOPMENT

How the Internet of Things is enhancing property management services The world is driven by communication and communication is all about the Internet.

The Internet of Things (IoT) is the network of devices that contain the ability to connect to the Internet and interact. In context to the business environment, all companies have access to the same tools and generally similar software systems. However, they may be used in very different ways.

In the commercial property management industry sector, the current focus of IoT is around mobility and remote access to data. This offers real benefits to both the landlords and the management company. As an example, at NAI Harcourts Commercial Property Management, it means that our entire business can be run remotely. The main property management application software is web-based and all back-up data is on a secure remote server with a 30-minute continual back-up cycle.

Access to the data is provided on mobile devices as well and desk-tops. Additionally, our landlords have remote access to key

information about their property, maintenance, leases and financial data. For property managers, it means that work can be done in the field such as inspections, issuing work orders for maintenance, and viewing any data about landlords, tenants and leases.

The business can be 100% electronic, devicedriven and remote if need be.

The benefits are significant and come under the time and efficiency and client service banners. Secondary benefits are about environmental waste reduction and having events and lease terms prepared to

The current focus of IoT is around mobility and remote access to data.

This offers real benefits to both the landlords and the management company.

be dealt with easily for future rent reviews, renewals and end of lease terms. When people are busy, a personal response may not be possible from a property manager.

This is where access for landlords to all key information is a real bonus. They can see live data on payments made, any arrears, maintenance schedules and outstanding maintenance, and obtain downloadable financial data for either monthly or annual reporting requirements.

You may ask what is special about all this as the system described: connecting landlords to a property management business and allowing property managers and finance/administration people run a business remotely. Currently it is merely a foundation for a business using electronic systems that are Internet-based in order to be well run. The next phase of the IoT in the property management sector is more exciting with mechanical devices, security systems and utility services all connected to a hub to make the workplace more appealing, safer, and energy efficient.

A primary duty of commercial property management is to ensure a safe and secure workplace.

This will be achieved by intelligent facility devices being connected and using data from other sources to control security, air-conditioning servicing and performance management, lift performance and safety, and testing and monitoring of critical safety and evacuation devices and controls systems. This reduces the reliance of periodic testing and checks, and ensures that facility systems are ready to go at all times and also operate with maximum efficiency – which could potentially prove invaluable both for landlords and their tenants and the overall health safety of tenants and anyone in contact with the property.

To find out how NAI Harcourts could enhance your property management experience, call Rob Meister on 021 900 801. naiharcourts.co.nz

MARCH 2 0 1 9 F YI BUSINE SS N H. O RG. N Z

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PROFESSIONAL DEVELOPMENT

The Internet of Things (IoT) – and how it affects you “Sometimes it is the people no one imagines anything of, who do the things no one can imagine” Alan Turing (1912-1954) Steve Austin, “The Bionic Man”, was rebuilt in the 1970s for six million dollars, and most likely required the Internet of Things (IOT) for his equipment to function. Steve’s eye, arm and legs probably each had an IP address allowing them to communicate.

Steve Austin was born from sci-fi imagination. Today, we are no longer limited to our imagination and IOT will allow us to build robots, prosthetics and literally anything we can think of.

What is IoT? Simply put, it is the concept of connecting any device (and components of devices) to the Internet and/or to each other. It is a giant network of connected “things” - including people. The analyst firm, Gartner, says by 2020 there will be over 26 billion connected devices. Everything from pills to cities will be connected to the Internet, enabling huge amounts of data to be transferred, interpreted and fed back within seconds without human interference.

We are just starting to see this thread through into everyday life.

Xero software and its 500+ add-on applications mean every person and business can have their own perfect personalised system.

Our cars tell us precisely where we are in the world within seconds. No more arguments caused by map reading in the car! The car connects to the phone, the Internet and satellites, simultaneously working out the quickest route to your chosen destination.

It’s logical that computers will make our roads increasingly safer, resulting in massive savings in hospital care, insurance and repairs. At present we all see people on their phones in the car. How long before the device oversees the car – and which will be safer?

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All businesses strive for a competitive edge and the Internet is the future for all businesses. At AccountabilityNet, we use cloud-based software to revolutionise our own and our clients’ businesses, and enable them to leave the stress of “keeping accounts” behind, and focus on building a successful future. Xero software and its 500+ add-on applications mean every person and business can have their own perfect personalised system.

Why Xero? Aside from the fact it’s Kiwiborn and bred and is incredibly simple to use, Xero continues to innovate at an unprecedented pace with machine learning and artificial intelligence (AI) which is the future for accounting. An example in real terms: for our clients that means it is tuned to learn account code preferences for every single individual customer. It notes any mistakes recognised by accountants or bookkeepers and learns the corrections.

Small businesses make the world go around. They’re the heart of the global economy, forming around 95% of existing businesses and employing approximately 60% of all private sector workers globally*.

Utilising the Internet of Things enables small business owners to have real time access to their numbers – no more expensive, frustrating calls to their accountant! – move from painfully-slow invoicing and payment

receipting to online, instant payment solutions all through a cellphone, and work collaboratively with other businesses and their accounting experts.

The future has indeed arrived, and it is very exciting.

R e f : Wo r l d B a n k r e s e a r c h ( h t t p s : / / w w w. i s o . o r g / news/2015/03/Ref1937.html)

Call Patsy McCook (021) 257 0972 She will demonstrate to you the benefits you can enjoy by becoming part of AccountabilityNet’s energetic, enthusiastic and knowledgeable team of switched-on accountants. Accountants who understand the mechanisms needed to support thriving business. Accountants who understand the importance of standing alongside their clients. www.accountabilitynet.co.nz

We’re all responsible for protecting Aotearoa from pests and diseases

Local Biosecurity Training for Transitional Facility Operators (TFO) and Accredited Persons (AP) New Zealand Biosecurity Academy (Albany based), is approved by the Ministry for Primary Industries to deliver Accredited Person and Transitional Facility Operator training.

We provide: • Cost effective training • Small personalised classes • Experienced trainers to help you meet regulatory requirements • Off street parking • Training scheduled weekly • Biosecurity Manual updating • Biosecurity Awareness Training onsite/offsite

If your company is involved in the transport, delivery and devanning of imported shipping containers and imported goods you need us.

Contact us to discuss MPI’s new TF security / fencing requirements 0800 382 436 or wayne.hartley@biosecurity.net.nz

Supporting North Shore Businesses

www.biosecurityacademy.nz FACILITATING TRADE + PROTECTING ENVIRONMENTS + ENABLING BIODIVERSITY + MAINTAINING HUMAN HEALTH

GOVERNMENT

Employment Relations Amendment Bill 2018 At the end of last year, changes to the Employment Relations Act came into effect. These included: • Union representatives can now enter workplaces without consent, provided the employees are covered under, or bargaining towards, a collective agreement.

• Pay deductions can no longer be made for partial strikes.

• Businesses must now enter into bargaining for multi-employer collective agreements, if asked to join by a union.

• Employees will have extended protections against discrimination on the basis of their union membership status.

Further amendments will come into effect from 6 May, such as: • The right to set rest and meal breaks will be restored.

Frequency and duration will depend upon the hours worked.

• 90-day trial periods will be restricted to businesses with fewer than 20 employees.

• The 30-day rule will be restored, meaning that, for the first 30 days, new staff must be employed under terms consistent with or more favourable to the collective agreement.

Full details are available at employment.govt.nz/about/employment-law/employment-relations-amendment-bill-2018

Calculating student loan repayments Anyone who has a student loan is required to make repayments as soon as they earn more than $19,448. Selfemployed people, or those earning income from other sources, repay their student loan along with their income tax.

The repayment amounts will depend on an individual’s adjusted net income.

The IRD provides online advice and calculators for people wanting help with this process. You can find this at ird.govt. nz/studentloans/working/self-employed/ student-loan-repayments-self-employed. html. Anyone having difficulty with their repayments is urged to contact the IRD as soon as possible, because there may be payment options.

Important reminder about payday filing Payday filing has been voluntary since 1 April 2018 and becomes compulsory from 1 April 2019. It means that businesses will need to file payroll information every payday instead of monthly, and replaces the employer monthly schedule (EMS).

The IRD comments “you may find payday filing easier if you use payroll software, because this allows your payroll information, including salary, wages, PAYE and other deductions, to be automatically sent to Inland Revenue at the same time as you pay your employees.”

Please note that due dates for PAYE and other deductions will not change.

More information can be found at ird.govt.nz/payroll-employers/returnspayments/payday-filing/paydayfiling.html 28

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New strategy for keeping Kiwis healthier and safer at work A new Health and Safety at Work Strategy is committing NZ to better workplace health and safety practices for the next decade. It’s been jointly created by MBIE and Worksafe New Zealand, and is based on research, previous strategy evaluations and public consultation on the draft strategy. Its development follows on from the recommendations of the Taskforce on Workplace Health and Safety that reviewed NZ’s system in response to 2012’s Pike River tragedy.

“We have made significant progress in reducing work-related harm since the Pike River tragedy but it is clear there is much more we can and must do. There are still 50-60 deaths from work injuries each year and 600-900 deaths from exposures to health risks associated with their work. This is unacceptably high and the pace of progress has stalled,” said Workplace Relations and Safety Minister, Iain Lees-Galloway.

MBIE has produced a number of factsheets to help employers, employees and contractors understand how the Strategy’s priorities are relevant to them. PDFs for small businesses, Māori workers, work-related health, and worker engagement and participation are currently available, with more being developed over time.

To read more about the Strategy and download the PDF factsheets, visit mbie.govt.nz/health-and-safety-strategy

OFFICES TO LET

20m2 SELF CONTAINED FULLY REFURBISHED CARPARKS AND FULL AMENITIES TRANSPORT AND WAREHOUSING PICK + PACK ON SITE Phone Paul 09 444 0313

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COMMUNITY

Sponsor a Kiwi kid According to the Children’s Commissioner, more than one in four NZ children live in low-income households, and about 155,000 live in “material deprivation”, meaning they go without necessities like a warm home or food.

This can have far-reaching consequences, not least on their education. It’s estimated that back to school costs for every child can easily reach $900*. “Education is free but access to it isn’t,” observes Variety’s CEO Lorraine Taylor. She is highlighting a heartbreaking problem – the fact that some Kiwi children are too poor to go to school. Their families can’t afford uniforms, stationery or even shoes which means that the children’s time at school can be severely impacted, and their education suffers along with their health and self-esteem.

To help impoverished families, Variety set up the Kiwi Kid sponsorship programme in 2013. Last year, the charity received more than 760 back-to-school related claims in a three-month period, totalling nearly $140,000. “It’s just never-ending, and it’s a lot of money,” says Lorraine.

Variety works with schools and social service agencies who refer children who are financially disadvantaged. Parents or caregivers are then required to complete an application form and sign up to Variety’s code of conduct. There’s a simple yearly assessment for every child to secure their following year’s funding.

How sponsorship helps a child

At the beginning of the 2019 school year, Variety had 240 children on their waiting list, and continues to receive applications every day.

Sponsoring a Kiwi kid costs as little as $45 a month, and helps to provide the basic essentials for school and home like bedding, shoes, lunch box, stationery,

More than one in four NZ children live in lowincome households, and about 155,000 live in “material deprivation” bags and school uniform that other children may take for granted. This also gives them access to important and exciting opportunities like school camp, field trips and swimming lessons.

It’s been shown that sponsored children: • Enjoy school more and feel encouraged to work harder • Can have more fun in a calmer family environment

• Feel healthier and less stressed • Feel more included and confident Variety manages the sponsorship funds to that ensure that, where possible, the money goes straight to the provider (such as the school) and can’t be used for other household expenses. The support is tailored to suit the essential needs of each individual child.

What do child sponsors receive?

When a sponsor signs up, they receive a welcome letter with details of their sponsorship, and a photo of their child with a few details about them, including their hobbies and favourite school subject. There are regular updates and e-newsletters with real life stories from children and families who’ve been helped. Sponsors can write to their child via a secure online portal.

“We encourage the children to write back but we know this isn’t always possible in some homes,” explains Lorraine. “However, we’ve come to realise that the kids whose caregivers are not able to help them write back are often the ones most in need – and most appreciative of the generous support of their sponsor.”

Today’s school children are tomorrow’s New Zealand If you’d like to help break the cycle of poverty for a Kiwi child and their family, visit variety.org.nz, e-mail sponsorkids@variety.org.nz or phone (09) 520 4111. * Figures from Mangere Budgeting Services Trust

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ASIAN BUSINESS MATTERS

The Overseas Investment Amendment Bill If your business deals with overseas residential property investors, here’s a summary of what you need to know about this significant piece of legislation.

What are the changes?

Prior to 22 October 2018, overseas people could purchase residential property without restriction. The new law allows existing homes to be bought only by New Zealand citizens and residence class visa holders who meet the resident test. Those who hold temporary visas, such as visitor, student, working holiday, or work visas, will generally not meet the criteria.

An overseas person, with some exceptions for Australian and Singaporean citizens, is defined as anyone who is not a New Zealand • citizen or is not “ordinarily resident” in New Zealand. To be ordinarily resident, the person must have: • a residence class visa • lived in New Zealand for the past 12 months • been present in New Zealand for at least 183 days of the past 12 months • NZ tax residency

For developers and residential property investors

There are still some other investment property options available, including (but not limited to): • buying an apartment off the plans in a large multi-storey development of 20 or more units, and then on-selling it on completion of the development • buying an apartment off the plans from a large development that has an exemption certificate without needing consent.

Overseas people can’t live in these, but they can hold them as an investment without having to on-sell.

• buying a hotel room and leasing it back to the operator without needing consent. The overseas person can stay in the room for up to 30 days per year.

What you need to do if you are selling New Zealand assets to overseas investors (non-residential)

The Overseas Investment Office (OIO) cannot give you any information regarding the purchaser’s application. We advise all vendors who are selling to overseas people to include a clause in their Sale and Purchase Agreement which requires the purchaser to update the vendor from time to time or upon request, on the progress of their consent application.

如果你的生意和住宅房有关或者您也与海外住宅房投资人 打交道， 那你需要知道以下文章提到的的相关法律变化 在2018年10月22日前，海外买家可以没有任何限制的在新西兰购买 普通的 住宅房产， 新法规定现有的房屋基本只有新西兰公民或者符 合测试的新西兰本地居民签证持有者才可以购买。 那些持有临时签 证，旅游签证，工作签证等都不符合购买的条件。 海外人士指的是 非新西兰公民和不符何“本地居民”测试的新西兰居 民 （澳洲与新加坡公民也享有新西兰本地公民待遇）。 本地居民测试指的是个人需要符合以下条件： • 持有新西兰居民签证(RV,PR)； • 在过去12个月住在新西兰； • 过去12月内住满183天； • 也是新西兰税务公民。 对于开发商以及住宅房投资人还可以购买豁免的公寓项目 （例如以 下）： • 购买公寓楼花，被购买的公寓需要符合整座楼有20套或以上的公寓 开发，然后在公寓建完后立即出售。 • 购买公寓楼花，购买从开发商拥有exemption certificate （豁免 证）。投资人不可以居住但是可以持有房产作为投资 （不需要立即 出售）。 • 购买宾馆单位并且回租给运营商不需要申请许可。 海外人士可以住 在宾馆单位最多30天一年。 作为卖家，如果你出售住宅房给海外人士 你需要注意什么 ？ 海外投资办公室并不需要给卖家任何买家OIO申请的资料。我们建议 所有的卖家，如果你的买卖住宅房给海外人士您需要在合同里面添加 一条条款，这个条款可以要求买家在整个过程中实时给你关于他的申 请的 更新情况。 —————————————— 免责申明 本文仅提供大概的信息不是法律意见。我们对以上内容不承担任何责 任，建议您咨询您的律师了解更多。

Disclaimer

This is a complex legal area, and this article provides general information only. Turner Hopkins Lawyers do not assume any responsibility for giving legal or other professional advice and disclaim any liability arising from the use of the information. If you require legal or other expert advice you should seek assistance from a professional adviser.

For more information, contact Joy Yuan P: (09) 486 9576 or E: joy@turnerhopkins.co.nz MARCH 2 0 1 9 F YI BUSINE SS N H. O RG. N Z

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ECONOMIC VIEWS

Preparing for Brexit The United Kingdom is due to leave the European Union on 29 March. Considerable uncertainty remains regarding the terms of the UK’s departure. At this point, three scenarios are possible: Approval of the current deal, in modified form – The UK Parliament could approve modified versions of the EU Withdrawal Agreement and Political Declaration negotiated by Prime Minister May’s Government and the European Commission. The Prime Minister is currently trying to renegotiate the current deal’s contentious Northern Irish backstop arrangement. At this point, a meaningful renegotiation (resulting in a mutually acceptable alternative) appears unlikely.

No deal – If the UK and the EU fail to reach an agreement that the UK Parliament will endorse, the default position is that the UK would “crash out” of the EU. It is possible that the UK and the EU could mutually agree to delay any crash out, but probably only by a few months.

No Brexit – Alternatively, the UK could unilaterally stop the Brexit process by revoking Article 50. This could emerge as the preferred course of action following a General Election or a second referendum in the UK. At this point, most Brexit commentators see this as the least likely scenario, but with events unfolding at a rapid pace, only time will tell…

If Brexit happens, it will have major implications for New Zealand businesses dealing with the UK and the EU, as it would necessitate fundamental changes in the laws, policies and operational arrangements governing customs, competition, data protection, employment, immigration, intellectual property, product standards, tax and trade, among other areas.

For New Zealand exporters, Brexit is likely to generate new costs, red tape, administrative changes and delays for most businesses that export to the UK. Key questions exporters should be asking themselves right now include: New market access conditions – Are new tariffs, taxes, fees, charges or quantitative restrictions likely to be introduced? If so, will your trade remain possible and profitable?

If your market access conditions are likely to deteriorate, could you improve them by using UK customs facilitations or procedures (e.g. the UK’s Inwards Processing Relief or Trusted Trader schemes)?

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New regulatory compliance obligations – Are new regulatory compliance obligations likely to be introduced (e.g. standards, or registration, certification and documentary requirements, etc)? If so, are those obligations material, and who would perform them?

Significant border and administrative delays – Do you need to consider alternative supply chain arrangements in order to mitigate the risks of transportation delays and the shortage of warehousing space in the UK? These questions will be particularly important if you export fresh or chilled product to the UK or operate a just-in-time delivery model.

New Zealand businesses dealing with the UK and EU are encouraged to plan for all possible Brexit scenarios. This includes a “no deal” Brexit, which may significantly disrupt New Zealand’s trade with the UK within two months.

For all New Zealand businesses dealing with counterparties in the UK, care should be taken to ensure that all new contracts are drafted in anticipation of the specific changes that Brexit would bring, and in a way that limits exposure to remaining uncertainty. As

Sarah Salmond

part of this process, businesses may want to consider the following questions: Pricing – In order to mitigate the negative price impacts of Brexit, could you consider: opting for flexible pricing models where possible, or making fixed pricing conditional on a set of carefully crafted assumptions and ensure that renegotiation is mandatory if those assumptions no longer hold?

Exchange rates – In order to minimise exposure to GBP depreciation and exchange rate volatility, could you consider: dual invoicing for imports from the UK, negotiating forward contracts, or making smart use of foreign currency accounts?

Change control mechanisms – If Brexit leads to a situation where the cost of your business increases substantially and is no longer profitable, a change control mechanism may help. Do your existing contractual clauses offer sufficient protection? If not, could you insert a bespoke Brexit clause to mitigate your risks?

New Zealand businesses dealing with the UK and EU are encouraged to plan for all possible Brexit scenarios. This includes a “no deal” Brexit, which may significantly disrupt New Zealand’s trade with the UK within two months.

Sarah Salmond is a Special Counsel and the Head of International Trade at Russell McVeagh. She is a board member of the British New Zealand Business Association and the New Zealand International Business Forum.

PROPERTY MATTERS

Body Corporate responsibilities to Health and Safety Issues around health and safety are becoming an increasing issue. You just need to look at the topic with the Lime Scooter craze at the moment. In this article we review some of the responsibilities of a body corporate to the Health and Safety at Work Act 2015, which is a key bit of legislation for bodies corporate property. There are high penalties and other risks where a body corporate does not comply.

A body corporate is considered a PCBU (Person Conducting a Business or Undertaking) under this legislation. The body corporate has a legal obligation to comply with health and safety regulations.

This includes providing a safe environment for people coming and going from common property, including contractors and ensuring that contractors the body corporate engage work in a safe manner.

Providing a safe environment means identifying any risks within common property that may affect someone’s health/safety.

This includes promptly addressing issues

There are high penalties and other risks where a body corporate does not comply. identified. It is recommended that the body corporate obtain an independent safety report to identify issues. While there is currently no legal obligation to obtain a report having one and addressing issues shows a deliberate intent of reducing risk. This will go some way to address the obligation to provide a safe environment for a contractor working on, or from common property.

The second area is ensuring that you appoint contractors who take issues of health and safety seriously. The body corporate should consider only contracting those who have been trained, registered and knowledgeable with their work and certified in health and safety practices. Request

confirmation of health and safety certification.

You should also ask to see the contractor’s liability cover in the event a situation occurs due to a contractor’s work.

The final piece of the puzzle is addressing risk identified when work is underway. This does not mean you need formal training, but common sense should tell you if something is not right. This could range from lack of safety cones in work area to balancing off an uneven ladder, or water running where power leads are sitting. The body corporate has some obligation to raise these concerns with the contractor rather than simply turn a blind eye.

If you have any questions regarding body corporate obligations on the above, or any other Unit Title matters please feel free to call Steve Plummer at Scope Strata for no obligation assistance. steve.plummer@scopestrata.co.nz 09 320 5215

Scope Strata Management is a leader in body corporate management

At Scope Strata, we manage a range of commercial and residential bodies corporate across throughout Auckland including the North Shore. We are regularly working with clients in your area.

Our focus is on active client engagement and providing a proactive and responsive customer service. Our values include integrity, transparency and accountability in all that we do.

If you are looking for a company who is approachable, reliable and does what they say they will do, when they say they will please contact us. Changing companies may be easier than you think!

EX C E L L E N C E I N B O DY COR POR ATE M ANAGEM ENT For all enquires please contact Steve Plummer: 09 320 5215 | 0276722777, or steve.plummer@scopestrata.co.nz Scope Strata are Associate Members of Business North Harbour

scopestrata.co.nz

PROPERTY MATTERS

Maat Investors finance “Nido” Property Development “The Maat Way” M a a t ’s l a t e s t c o m m e r c i a l p r o p e r t y investment offer is different to any other we have previously completed.

We have had strong expressions of interest from prospective investors in support of our raising $30m of equity for an 80% stake in the ownership of the land and buildings accommodating what will be the home for the largest single retail complex in NZ. Based in Central Park Drive, Henderson, the tenant of this complex, Magsons Hardware Limited, will operate a retail business selling home furnishings and fit-outs of the ‘flat-pack’ variety. Construction of the 27,000m 2 building is expected to be completed in the spring of 2019, with development work having commenced during October 2018. Offering a wide range of product choices this “Nido” branded store has already attracted significant media coverage which is expected to continue right through until trading settles down and this store becomes a major part of the NZ retail landscape. The size of this complex will make it an iconic landmark in West Auckland.

This project has been nine years in the making, being the vision of Vinod Kumar, the leader of the Magsons Group, who has had 29 years of experience in the retail market, as the owner of two Mega Mitre 10 businesses until selling those businesses during the last two years. After over two years of reviewing the project, we have issued a Product Disclosure Statement (PDS) in accordance with the Financial Markets Conduct Act

Neil Tuffin

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The size of this complex will make it an iconic landmark in West Auckland. detailing the investment information for prospective investors to review.

Prospective investors are offered 600 parcels of 50,000 $1 shares ($30m). A projected return of 8.5% per annum paid monthly will be paid during the construction period directly from investors equity, and is not subject to tax. A further projected return of 8.5% per annum (before tax) will be paid monthly during the trading period which is forecast to begin from 1 December 2019. It is expected that the capital raising period will close off on 8 March.

Maat is now into our 10th year of offering investments in commercial property to a broad range of the NZ public. Based in Albany, we now manage a portfolio of 13 properties with a market value of $300m.

These properties (located in Auckland, Whangarei, Whakatane, Wellington and Tauranga) have a range of national and

international tenants. We continue to select quality properties which have quality tenants, with the ultimate outcome being to maximise returns for investors.

To enquire about our current “Central Park” investment offer, or for more knowledge on investing in commercial property, you are most welcome to contact either Jodi Tuffin at the Maat office (09 414 6078 or 021 084 42523, or e-mail jtuffin@maat.co.nz) or myself either at the office or on the contact details below.

Neil Tuffin, Managing Director 021 481 441 ntuffin@maat.co.nz

PROPERTY MATTERS

Premises Condition Report In 2012 the Auckland District Law Society updated its Sixth Edition Deed of Lease to include the Premises Condition Report under the Sixth Schedule. Clause 8.1(a) states that it shall be evidence of the condition of the premises at the commencement date of the lease.

This report is intended to help avoid disputes and should be used to record the condition of the tenancy at the start of the lease. It greatly reduces the potential for uncertainty and expensive legal argument for a tenant’s reinstatement obligation at the termination of a lease.

A schedule of the condition of the premises including photographs signed by both the landlord and the tenant or their representatives, ensures any items in poor condition are recorded and makes negotiations at the lease term end easier.

Agreement may be reached to either repair the item(s) in disrepair at lease commencement.

The other option is to note its current condition, safeguarding the tenant from exposure at lease end to put that element of the building back into a better state.

This report is intended to help avoid disputes and should be used to record the condition of the tenancy at the start of the lease.

Prior to the termination of the lease, the landlord can instruct an independent surveyor/consultant to carry out a reinstatement or dilapidation survey. This will allow the landlord to understand the outgoing tenant’s reinstatement liabilities in terms of extent and financial value.

If the tenant fails to reinstate the premises to lease commencement date condition, then any costs incurred by the landlord in reinstating the premises will be recoverable from the tenant.

We highly recommend that this is completed and included in the Deed of Lease.

Janet Marshall is a Director and Commercial Manager at Colliers International North Shore.

M: 021 684 775 E: janet.marshall@colliers.com

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Tenancy D, 28-30 Constellation Drive is a modern & well located industrial building situated on one of North Shore's main roads, only minutes´ drive to the motorway. Offering double roller doors, container hardstand and located adjacent to cafes and other food eateries. The warehouse area is approximately 1,170m², and the Landlord will provide a new ground floor office of 144m² with up to 16 car parks. Call now to arrange an inspection.

Ryan de Zwart 021 575 001 Janet Marshall 021 684 775 Colliers International Limited, Licensed under the REAA 2008

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GOLD SPONSORS

Welcome to Ramada Suites by Wyndham, Albany.

A solution to all your hotel accommodation requirements on the North Shore.

Yes, we have now added the hotel group name of Wyndham to our official name.

Being part of the Wyndham Hotel Group, the Ramada name is well known and respected worldwide and The Ramada Suites by Wyndham, Albany has a growing reputation for offering exceptional customer service as recognised through many awards. Ideal for both corporate and leisure guests, we offer competitive rates to suit local businesses and visiting sports groups.

Offering 65 rooms all featuring cooking and laundry facilities, the studio, one-bedroom and two-bedroom apartments are ideal for a one-night stay to a few weeks. On site is the Coffee Club and Claw Mountain restaurant.

Located across the road from the Albany Bus Park n’ Ride means easy access to and from the city, and we have plenty of on-site free parking for our guests. Nearby is the QBE North Harbour Stadium, AUT Millennium, as well as the local swimming, tennis and International BMX complex.

We welcome the chance to meet you and see how we can assist with your accommodation requirements in Auckland and other cities around NZ, including conference venues.

Contact: Jacqui Cheal, General Manager Ph: (09) 974 4568 E: albany.gm@ramada.nz

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Digital print



Mail piece production



Ensuring compliance with NZ Post regulations



Scanning

 Software and Technology SDL develops and maintains the following software solutions:  Digital asset management software 

Composition management



Document creation



Document management and archiving



Desktop mail solutions



Email applications



Integration with client existing ERP systems

Call Heidi Legatos today for more information on Mobile: 021 022 710 65 or Email: heidile@solutiondynamics.com. Visit 18-24 Canaveral Drive, Albany, Auckland 0632 Website: www.solutiondynamics.com

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MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

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The perfect venue, right on your doorstep

North Shore Golf Club is one of the area’s hidden gems. It’s a championship quality course, with 27 holes in a beautiful bush setting, offering our members and visitors the option of three different 18-hole layouts: Red, Blue and Golf. Each course covers undulating terrain and demands good course management from players of all levels. No need to feel stressed if your ball strays into the rough; just take in the calming effects of our delightful rural views, with the natural backdrop of the Lucas Creek escarpment.

When the weather refuses to co-operate, you can still enjoy a swing on our covered driving range. Our four PGA professional coaches are on hand to help you further improve your game, and there are lessons for all ages and levels of players, from our Junior Academy up to elite coaching.

Naturally, our pro shop is well-stocked with equipment and apparel, and showcases Titleist and Footjoy. To help you make the best choice for you and your playing style, we offer a personalised custom fitting service.

Even if you’re not a golfer, take advantage of our first class facilities

Do you need an off-site board room for your seminar?

Would you love to hold your family 38

MAR CH 2 0 1 9 F YI B US I N ES S NH. OR G. NZ

“[The team] went above and beyond, and nothing was too much of a problem for them, and they really did contribute to the night running smoothly. I held a similar event two years ago at another club – and this service was far superior.”

Customer comments after their fundraising function celebration in a picturesque setting?

Are you looking for a well-catered venue for your charity evening?

Whether for personal or business use, the team at North Shore Golf Club is here to ensure the smooth-running of your memorable event.

Our recently refurbished board room comfortably accommodates up to 10 people, in a conducive environment for productive thinking. The rate is competitive too – just $250 (+GST). You could go even further and reward your staff and customers by hosting your own corporate golf day here.

Weddings, birthdays, anniversaries, fundraising nights, awards dinners – we can help you celebrate in style in our spacious Clubroom. With capacity for up to 240 people theatre style or 140 with table-seated catering, you’re welcome to personalise the space so that it feels truly yours, and make

full use of our AV capabilities. The fullystocked and professionally-staffed cash bar is at your disposal.

For a chat about how we could help bring your next event to life, please pick up the phone or e-mail me today.

Rowland Griffiths General Manager Ph: (09) 415 9924 E: rowland@nsgc.co.nz W: www.northshoregolfclub.co.nz

CLUB

VIDEO SURVEILLANCE Not just for security.

An important business tool.

Your security system should be an integral part of your business activities.

Increasingly, businesses are using video surveillance not just for security, but as a valuable business tool.

– surveillance coverage of the exterior and interior of your premises – monitor production and warehouse processes – help improve production and efficiency

– reduce stock loss – locate staff

– identify potential Health & Safety issues

– monitor MPI Biosecurity compliance

– view from offsite via smartphone app

The Security Company, a local North Shore based security installation and repair business, are experts at finding the right solution for your security needs – video surveillance – alarms – door access control – monitoring

Call for a free appraisal of your premises: 09 478 8567

www.securityco.co.nz

YOU KNOW YOUR BUSINESS WE KNOW TECHNOLOGY We can help you join the dots from where you are now, to where you want your business to be.

It needn’t be complicated nor expensive. It might even be fun.

So call us now and we will shout you a coffee to talk about your plans.

Email: info@theITpsychiatrist.co.nz Phone: 09 832 0833 Mobile: 029 200 6869

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