FYI March 2020

Spotlight on North Harbour

The serious business of community

New-look BNH website

Business Success

Business Expo 2020

Re-designed with members in mind Pg 12

18 years, 9,000 brides pg 20

Showcasing the best in local business Pg 22

MARCH 2020 — MEMBER NEWS AND INFORMATION

businessnh.org.nz

Accelerating success.

Reach more people - better results faster.

AMAZING OFFICE SPACE AVAILABLE: 140 SQM GROUND FLOOR FOR LEASE

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Ideal location

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Excellent amenities

Easy access to motorways

Ideal 140 sqm ground floor office space available in Ceres Court. This office offers an immaculate work space and environment with 6 carparks available, cafes and gym close by. It won't last long so call Janet Marshall 021 684 775 or email janet.marshall@colliers.com to view.

Janet Marshall 021 684 775

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Colliers International Limited, Licensed under the REAA 2008

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Minutes to Albany Westfield

Modern nearly new 3 bedroom apartment, plus roller door warehouse/storage.

Totalling approx 180 sqm. Alarm system, HRV, deck areas and allocated carparks. Cafes close by and only minutes to Westfield Mall, the Albany Mega Centre, Albany swimming pool and North Harbour Stadium.

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Contact the Sole Agent to view.

Janet Marshall 021 684 775 janet.marshall@colliers.com Colliers International Limited, Licensed under the REAA 2008

colliers.co.nz

F RO M T H E C H A I R

From the Chair Hopefully you got the chance to attend Fe b r u a ry’s business expo. It clearly reinforced what we already know. Firstly, that North Harbour is a fantastic place to live, raise a family, work and importantly has access to world class beaches, leisure facilities and educational institutions. Secondly, business wants to engage with its local community where possible. Business North Harbour (BNH) is working toward making this easier for our members with an announcement to come in due course.

Helping towards a more sustainable environment continues to be a focus for BNH, and we are actively trying to take a leadership role in these discussions. This issue of FYI is no exception as we feature the NZ Green Building Council, some of the initiatives that BNH’s own Dave Loader is running for members and the outstanding work that All Heart NZ (which partners with business to improve their sustainability practices) is doing

to support communities throughout Aotearoa and globally.

Finally, how well do you really know your neighbours? Research would suggest not as well as you might think! The most recent Sovereign Wellness Index found NZ came last with respect to social connections and building community, with neighbourly friendships especially lacking. In fact, only 4 per cent of participants agreed they felt close to people in their local area. We have to do better, and the successful outcomes are undeniable when this occurs. You can read just a few of the reasons why in our cover story. So, make sure you participate when BNH organises a neighbourhood event close to you – because they are coming…

Peter Lamberton Chair, Business North Harbour

Drone cover photography by Roof Design and Management

In this issue 4 6 8 9 10 10 12

In Brief Events Diary Dates Advocacy BNH New Staff Members Asian News Update BNH Website Relaunch

14 16 20 22 24

Transport Cover Story Business Success: Astra Bridal Business Expo 2020 Review Professional Development: AMPM Marketing 25 Professional Development: Spark

26 Professional Development: Ramada Suites by Wyndham, Albany 28 Government 29 Community: All Heart NZ 30 Sustainability 34 Property Matters 36 Gold Sponsors

BUSINESS NORTH HARBOUR GOLD SPONSORS 2019-2020

Business Hub North Shore

Women in Business Event Series Sponsor

Contact FYI Magazine Business North Harbour General Manager Kevin O’Leary kevin@businessnh.org.nz

Editor Lizzie Brandon lizzie@writesphere.co.nz

Advertising Peter Green comms@businessnh.org.nz

Design Lewis Hurst lewis@hurstmedia.nz

Printer PrintLounge printlounge.co.nz

Business North Harbour, 12 Parkway Drive, North Harbour, 0632. PO Box 303 126, North Harbour 0751 office 09 968 2222 web businessnh.org.nz The opinions expressed in this publication are not necessarily the views of the publishers.The publishers do not endorse any person, company or organisation that advertises in this publication.

MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

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IN BRIEF

NZ Police releases free mobile app NZ Police’s app for Apple and Android devices provides another channel for the public to access policing services, information, news and alerts. Commissioner of Police Mike Bush says the app “gives users an easy way to receive national and local Police news, alerts and safety advice; report incidents and issues to Police via the new 105 online form; and access other policing services. With customisable notifications, app users can opt in and choose what Police news and alerts they want to receive.”

He adds that the app is part of a wide suite of work NZ Police is undertaking to modernise its service delivery, and he is looking forward to further digital developments in 2020.

Why you should write 2020 instead of just ‘20 Like 1818 and 1919, 2020 is a once-in-acentury occurrence when the first two digits of the year mirror the second two. For this reason, it may be advisable to write the year in full rather than in its shortened form, to prevent fraudsters from doctoring the details.

This applies equally to online forms and handwritten documents.

Smart tips from Google’s in-house productivity expert Laura Mae Martin trains Google’s executives, and helps people change their mindset around productivity and how they approach their jobs. Inc.com recently shared three of her top tips.

Wild Families

Wild Family Nature Network is all about getting families out in nature, connecting with the environment and meeting other wild friends and families in our community.

The network’s final event of the summer is on Saturday, 4th April at 9.30 am at Centennial Park, Campbells Bay. This programme is run outdoors in all-weather; everyone needs to be prepared and dressed to handle the elements.

This is an opportunity to develop new skills to connect your family with nature and foster a sense of kaitiakitanga (guardianship and protection).

Bookings are essential and numbers are limited.

Find out more at facebook.com/pg/ OutandAboutAKL/events 4

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Decide on your priorities and say no to everything else.

Laura Mae advises writing down your priorities every quarter (but, depending on how quickly things are changing within a business or industry, monthly may be more appropriate) and then to have them clearly on display near your workspace.

If a task does not contribute to achieving those goals, it should be declined. “The more you say no, the more chances you have to say yes to something that really matters,” she explained.

Schedule 30 minutes of “me time” every day.

When a Google blogger asked Laura Mae what habit made her successful,

this was it. She takes halfan-hour at the start of each day without interruption to give her focus and calm. “I just drink coffee, meditate, journal or play the piano.”

Define productivity as doing what you intended.

This is about intent. Spending the whole day on the sofa,

binge-watching The Crown could be a productive day – if that is what you intended to do. And, sometimes planning a day of lazy indulgence can help boost productivity when you are back at work. The key is “knowing what you want to do, intending to do it, and doing what you wanted to do,” said Laura Mae.

IN BRIEF

Get ready for Pink Shirt Day 2020!

Pink Shirt Day is an annual global event that encourages everyone to work together to stop bullying by celebrating diversity and promoting positive social relationships.

The Mental Health Foundation of New Zealand says: “It’s about creating a community where all people feel safe, valued and respected, regardless of age, sex, gender identity, sexual orientation, ability, or cultural background.

On Pink Shirt Day we ask Aotearoa to Kōrero Mai, Kōrero Atu, Mauri Tū, Mauri Ora – Speak Up, Stand Together, Stop Bullying!”

The stories behind our street names: Antares Place Antares is a red supergiant star that is prominent in the Scorpion constellation. The star (which is also called alpha Scorpii) is nearing the end of its life and, when it has no more fuel to burn it will collapse and explode into a supernova. At that time, according to astrophysicists Paul Butterworth and Mike Arida, “its brightness will rival that of the rest of our galaxy put together.”

Antares was also the name of the lunar lander on the Apollo 14 moon mission.

You can read more at space.com/21905-antares.html

To find out more and to get involved, visit: pinkshirtday.org.nz

Upskilling – free courses from Open Polytechnic Would you like to learn and gain a foothold in a new industry or strengthen the business knowledge you already have? NZ’s Open Polytechnic offers a number of free online courses, including New Zealand Certificates in: • Floristry (Level 2) • Business (Administration and Technology) (Level 3) • Health and Wellbeing (Level 3) with strands in Health Assistance and Support Work To see the full range of courses available – and find out if you are eligible for the fee-free study offered by the Government – visit openpolytechnic.ac.nz/study-with-us/fees-andfunding/fees-free-study

National Hockey Centre is now open Sport and business activities are already in full swing at the new National Hockey Centre on Bush Road. Business North Harbour was pleased to co-host an After 5 there on the 27th February (please turn to page 7 for more on this) and we look forward to inviting our members to more events there throughout the year.

To read about the centre’s facilities and see what exciting fixtures are in the calendar, go to harbourhockey.org.nz.

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PAST E V E N TS

Past Events Mike King OMNZ – The Serious Business of Staff Wellbeing 13th November 2019 Business Lunch, sponsored by Harbour Sport’s Wellness Works Business North Harbour’s (BNH’s) yearlong series of events focused on mental health and wellbeing finished in style at packed-out North Harbour Stadium.

Mike King’s was a deeply personal and insightful presentation. He encouraged leaders (parents, business owners, managers) to lead by example. Recognise that perfection is not the only acceptable standard, and openly acknowledge our own mistakes. Focus on the positive, and, if things go wrong, chat about how we can learn from this.

One Day Sale 30th November 2019 On a stunning spring day, thousands of shoppers flocked to North Harbour, eager to snap up a bargain. Thanks to every BNH member who helped to make this event a success.

We look forward to seeing you again in November 2020!

Meet Your Neighbours 5th December Sticky Fingers Café, 59 Apollo Drive, Rosedale 11th February Willow Café, 42 Tawa Drive, Albany Meet Your Neighbours is a new BNH initiative encouraging business owners, employees, and property owners to get to know the people on their doorstep. For this reason, Meet Your Neighbours will continue to roll out in different locations across the Business North Harbour district.

As well as enjoying the usual benefits of local networking, it is hoped that these events will help BNH members with their crime prevention efforts too.

As BNH’s crime prevention specialist Dave Loader explains, “Getting to know your neighbours helps you to look out for each other. It helps you to recognise who’s familiar, and who’s not – which potentially means you can more easily spot unusual stranger activity.”

Would you like to host a Meet Your Neighbour event for your area?

E-mail sarah@businessnh.org.nz to register your interest.

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PAST E V E N TS

Wing Commander Susie Barns 3rd December 2019 Women in Business, sponsored by Eclipse Recruitment WGCDR Susie Barns shared personal and professional aspects of her inspirational path to becoming second-in-command at RNZAF Auckland.

She spoke of the crucial role of women within the armed forces, of their strength, and their ability to be flexible and agile. She also acknowledged the guilt felt by virtually every working mum: how to juggle home with work – and be amazing at both.

Amongst her seven key learnings, Susie said: • Work/life balance is actually work/life alignment, and therefore needs adjusting as priorities change. Cherish every moment you spend with friends and loved ones and remember that (99.9 per cent of the time) no-one will die if you don’t immediately reply to a work e-mail.

Special thanks to our event sponsor

After 5 - Mixing Business and Sport 27th February National Hockey Centre, Bush Road, Rosedale In conjunction with Harbour Sport, BNH fired up the 2020 events calendar with a speed dating event for local businesses and sport.

There were 17 sporting organisations (which included volleyball, baseball, golf, AFL, football, netball and table tennis) representing more than 80,000 members. All were keen to explore the exciting mutual benefits of business sponsorship.

When the speed dating got underway, the whistle blew every two-and-a-half minutes, so that everyone had the chance to work their way around the room and make those oh-so important connections.

Tell us your success story! Who did you connect with? What amazing new business and sport partnerships have you formed? Please contact FYI’s editor, so that we can share your news in a future FYI issue.

MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

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D I A RY DAT E S

Diary Dates March 18 Business Capability Workshop: Social Networking and Influencing Skills Time: 12.00 pm-2.00 pm Venue: North Shore Golf Club, Appleby Road, Albany Successful people in business know how to get things done through their contacts and building this type of network requires a select group of human skills including communication, sincerity and authenticity.

Learning objectives: • Understand the importance of developing social networks • Understand how to effectively network at business events • How to engage and to have productive conversations • How to build your network • Analyse different types of key contacts

Our guest facilitator is Rod Large, an experienced managing director with a demonstrated history of working in the business education and management industries across the globe. He is the author of The Other F Word and a past board member of North Harbour Business Association (as BNH was formerly known).

25 First on the Scene First Aid Workshop, presented by St John Time: 2.00 pm-4:00 pm Venue: Business North Harbour, 12 Parkway Drive, Rosedale St John has designed a two-hour workshop to up-skill staff where you will be shown how to deal with the five most common situations that you are likely to encounter in the workplace environment. It could be a cardiac arrest, a falling injury, or a person cut and badly bleeding. The aim of this workshop is to up-skill staff to complement, or assist, fully-trained first aiders.

Course content: • Adult CPR (including a demonstration on an AED defibrillator unit) • Managing an unconscious patient (who does not require CPR) 8

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Inorganic Collection, 26-27 March

• Best positioning, airway management, and environment assessment • Managing a conscious patient (who is feeling faint or having difficulty breathing) • Dealing with strains, fractures or broken bones due to a slip or fall • Dealing with life-threatening bleeding Business North Harbour members $30.00 plus GST and non-members $40.00 plus GST

26-27 Inorganic Collection Venue: Across Business North Harbour’s Business Improvement District The bi-annual BNH inorganic collection is the perfect opportunity to clear out your unwanted office furniture, equipment and e-waste. Pick-ups are made from your business and will be organised with you directly once you have registered for a collection.

April 7 North Shore Commercial Property Group: Body Corporate Insurance Cover Revealed Time: 12.00 pm-2.00 pm Venue: North Shore Golf Club, Appleby Road, Albany

Body corporate insurance cover is at the heart of any body corporate-managed property and is influenced by an insurance valuation, arranged by an insurance broker, and facilitated by a body corporate manager. Much of what goes into the process of placing insurance cover can be mysterious to property owners and at times the extent of what’s being covered can be confusing.

For some “insurance mysteries revealed”, we’ve assembled some experts from within the industry to explain what comprises the connected roles of a valuer, broker and a body corporate manager in the insurance process along with the challenges, market factors and key lessons that ultimately are more than just big expense items in an operating budget.

Our experienced panel of experts include: • Scott Murray: a body corporate manager at Premium Property Management Ltd, with over 15 years’ experience with body corporate properties.

• Chris Ash: an executive broker at Crombie Lockwood with extensive experience with complex risk programmes.

• Mark McNamara: a registered valuer, business owner and managing director of Property Sphere Consultancy, a property valuation and consultancy practice.

For most events, attendance is free for BNH members and associate members. For more information and to register, visit businessnh.org.nz/whats-on

A DV O CACY

Advocacy update General manager Kevin O’Leary outlines BNH’s latest activities Wikipedia defines advocacy as an activity by an individual or group that aims to influence decisions within political, economic, and social systems and institutions. This definition epitomises why Business North Harbour (BNH) views advocacy so importantly, both with and on behalf of our members. Our main priorities in relation to advocacy remain key decisions that support or restrict business growth opportunities, impact on the cost of business and restrict or enable economic development.

Any success through advocacy is hardearned but we must all strive to be heard in order to gain an invitation to sit at the “tables of influence”, particularly locally and regionally.

Thus, I would encourage you all to have your say when the opportunity arises. Don’t just leave it to others, as apathy and influence do not go hand in glove.

A perfect example of the need for perseverance is the continued, tireless advocacy undertaken initially independently and more recently with the Interplex at Albany Owners’ Association, targeting, amongst other outcomes, improved design, traffic

Albany Station, February 2020

management, parking and public notification of the proposed plans for the soon-to-be-built Rosedale Bus Station. This advocacy started back in 2016 and is still ongoing as we believe that the detrimental effects of this development on a number of our businesses and our community as a whole could be significant.

Additionally, our Bridge to the Future (BTTF) strategy continues to be a significant advocacy initiative moving forwards. BTTF looks at taking a collaborative approach with a

range of key stakeholders to ensure that the development of the North Shore, not just our Business Improvement District, is shaped in a planned and integrated manner. The stage one scoping document has received widespread support from our members and a number of other stakeholders which means that we are able to move onto stage two of the project, which, over the next few months, will provide a definitive picture of the desired outcomes from the initiative and how best to

Our Bridge to the Future strategy continues to be a significant advocacy initiative moving forwards.

achieve them. This will enable us to make an informed decision as to the feasibility of the strategy as things progress.

BNH has made submissions more recently to Auckland Council on the Food Safety Information Bylaw 2020 and nationally to the Ministry for the Environment regarding the proposed changes to the landfill levy, both of which can be viewed via the BNH website.

There will continue to be other key issues and proposals which BNH will need to try and influence, one such item being the Auckland Council Annual Budget 2020/2021, which is open for public consultation from 21st February to 22nd March.

Via our website and in our EDM on 16th January, we provided a brief overview of the key matters included in the Mayor’s proposal so that you can start gathering your thoughts in preparation for having your say at aucklandcouncil.govt.nz/haveyour-say/topics-you-can-have-your-say-on/ annual-budget-2020-2021 In closing I can assure you that this year, starting with the Auckland Council Annual Budget 2020/2021, BNH will continue to dedicate time and resources to advocating for the best possible outcomes for our members as opportunities arise.

Caribbean Drive, February 2020 MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

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B N H N E WS A N D AS I A N B U S I N E SS

Say hello to our new Relationship Co-ordinators!

To help spread the word about Business North Harbour (BNH), we’re pleased to introduce Jess and Sandra. They will be spending much of their time out and about around the area, meeting business owners and their teams, and property owners to ensure they are all making the most of the opportunities and services that BNH provides.

Jess Xiufan Huang

Sandra Craze

Jess has spent more than 10 years working for global-leading public relations agencies, including Ogilvy and Ruder Finn, and in-house PR at Michelin China. She completed her studies at Victoria University in Wellington, and also worked in a customer service role for a well-known car rental company.

Jess is fluent in English, Mandarin, Cantonese and Korean. She will be putting her exceptional communication skills to good use! “I’m excited to have this opportunity to speak with local businesses and landlords. I hope they’ll feel more confident and supported when I help them understand the many different ways BNH can help them.”

As a former business owner – she ran Squeaky Clean Laundrette in Airborne Road for five years – Sandra has first-hand knowledge of the needs, wants and challenges faced daily by BNH members.

“I’m really looking forward to meeting other local businesspeople and encouraging them to engage in the great initiatives that BNH run for them. I’m also keen to hear ideas from members about what other events or programmes they’d like to see.”

What do you love most about North Harbour?

What do you love most about North Harbour?

The low crime rate, good public transport close by, great eateries, good local schools.

Great cafés, authentic Asian foods, and beautiful beaches on the doorstep.

在加入BNH团队前，黄秀繁(Jess)有超过十年国际知名传播集团及 企业内部传播工作的经验，曾服务的企业包括奥美传播集团、罗 德公关及米其林中国。来到新西兰后，她在惠灵顿维多利亚大学 完成管理学课程，后在知名汽车租赁集团任职。 在语言方面，黄秀繁能以中文、英语及韩语沟通。她将在此后的 工作中充分运用出色的沟通能力。她表示，“我很高兴能有机会 跟本地的企业和商户们交流。希望通过我的工作，可以让他们更 了解BNH提供的服务和支持。”

你为什么喜欢北岸？这里有不少有情调的咖啡店和正宗的亚洲料 理，而且漂亮的海滩就在咫尺，这些都是吸引我留在北岸的原因。 10

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If you have spare usable pallets, please let us know.

We will introduce you to other members who are desperate for them. This is a true win-win!

If you have pallets available for other businesses to use or if you need pallets, please visit businessnh.org.nz/greener-business

B N H N E WS A N D AS I A N B U S I N E SS

“Remove your valuables” 您也许会发现汽车雨刮下面有这张宣传 单。BNH的犯罪预防专员Dave Loader及 他的团队定期进行巡视，并会检查停在这 个地区的车辆是否安全。他解释道：“我 们只是观察车辆是否会有潜在被盗危险， 而不会去碰这些车辆。通过这些宣传单， 我们希望给各位做个提醒。” 此外，传单的内容还包括停泊车辆的注意 事项。

So that businesses (especially in the hospitality sector) can help take care of their customers, BNH provides free window stickers. These are printed in English, Korean and Mandarin. “I’d love to hear from more cafés and restaurants who’d like to display these in their premises,” says Dave Loader, BNH’s crime prevention specialist.. “It’s all part of how we can work together to look out for each other.”

If you would like stickers for your premises, please contact Dave or Jess.

To read about other BNH security initiatives, please turn to page 18.

商户们（尤其是服务行业）也可以通过这个 传单来提醒客人注意汽车里的物品防盗。同 时，BNH也为会员们提供印有提醒内容的橱 窗贴纸，文字以英语、韩语和中文作标示。 如果您对此有需要，请与Dave或Jess联系。

REDUCE LANDFILL & HELP SAVE THE PLANET

SIGN UP TO OUR FOOD WASTE SERVICE TODAY

BIN + FIRST 6 COLLECTIONS FREE! TERMS & CONDITIONS APPLY

businessnh.org.nz/foodwastecollection

Contact Dave on 021 560 287 to find out more

B N H W E B S I T E R E L AU N C H

BNH’s new-look website is designed with members in mind On Monday, 3rd February the bigger, brighter and better Business North Harbour (BNH) website went live. In conjunction with our website designers (and BNH Gold Sponsors) AMPM Web, BNH’s objectives were to position this as a high-quality, member-focused and informative website that allows members and stakeholders to Connect, Communicate and Collaborate.

BNH’s goals with this website are: • To encourage interaction from/with members, sharing news of their events and connecting with each other • To make it easier to learn about and take advantage of the services offered by BNH • To give access to information quickly and efficiently • For it to be a trusted source of up-to-date information, including traffic alerts, and news about business, sustainability, security, upcoming events, BNH submissions, resources, and other relevant updates BNH’s general manager, Kevin O’Leary, says, “We want our members to enjoy a seamless experience on the site, and we hope it’s easy to navigate and find whatever you’re after.”

A few highlights of the new site

• The What’s On section has an improved view of all upcoming events which include BNH’s own initiatives (i.e., Business Lunch series, Business Capability Workshops, Women in Business, North Shore Commercial Property Group, Business After 5 and St John workshops) as well as initiatives and events run by members.

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• The Transport page now provides regular updates on all the traffic, transport and roading activity which is taking place within the BNH district and immediate surrounds.

B N H W E B S I T E R E L AU N C H

Claim your Business Directory listing!

Help customers and suppliers find you by making sure your details are complete and up-to-date. Claiming your directory listing is easy. Simply:

Find your listing on the directory.*

• Check out the updated Directory section and update your details now (see sidebar)

Click the “Claim it now” button.

Register your details.

“This new directory is designed so that you can include images, logos, opening hours, parking information and much more. We wanted it to be as user-friendly and readerfriendly as possible,” explains Kevin.

• Better Business has been spilt into three key areas: Safer Business, Greener Business, and Useful Links which provide a range of practical tools and advice on running a business.

* If you can’t see your listing, please contact Kate Thorpe via admin@businessnh.org.nz and she will add you to the system.

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T RA N S P O RT

The New Zealand Upgrade Programme The Government’s $12 billion programme of new investments in roads and rail is designed to “help future proof the economy, get our cities moving, and make our roads safer.” Transport Minister Phil Twyford says these projects will speed up travel times, ease congestion and make roads safer by taking trucks off them and moving more freight to rail.

Auckland infrastructure investments In total, $2.2 billion is allocated for new roads in Auckland, including $411 million for Penlink, (starting late 2021) a new 7km corridor with two lanes and a separated walking and cycling shared path.

There is also $360 million for Skypath and Seapath (starting 2021).

The Northern Pathway project will provide a seamless dedicated walking and cycling link between Auckland’s City Centre and the North Shore which will connect with existing local paths to extend the region’s walking and cycling network.

Full details of the Transport and infrastructure upgrades to get NZ moving and prepared for the future can be found at beehive.govt.nz/feature/new-zealand-upgrade-programme

Penlink lowdown Benefits

Scope

Cost

Programme

Project timeline

• Enables urban growth

• New 7km corridor with two lanes and tolled

• $411 million

• Construction starts - late 2021

Early 2020

Late 2020

Mid 2021

Late 2021

Late 2025

Design contract tendered

Construction contract tendered

Construction contract awarded

Construction starts

Construction completed

• Provides travel choice • Improves resilience

• Separated walking and cycling shared path

• Opening - late 2025

Why not enjoy a cycle ride (while the weather’s good!)

All around Auckland is a growing network of shared paths, on road and protected cycle lanes, and quiet routes. Auckland Council have put together a series of cycle network maps that connect together and show the different types of cycle facilities to help you plan out your rides.

Why not make the most of the longer daylight hours and cycle to and from work?

It’s a great way to enjoy some fresh air and clear the mind.

To download the free guides and see some suggested cycle rides, visit at.govt.nz/cycling-walking/ maps-rides/#network

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T RA N S P O RT

BNH has been busy advocating on your behalf Oteha Valley Road: pedestrian crossing with traffic lights This will be located opposite Mitre 10 Mega (near the bus stops) and due to be completed

by July 2020.

229-255 Bush Road, Albany: broken yellow lines and clearway Business North Harbour (BNH) hit the streets to obtain our members’ feedback.

Our transport manager Sarah de Zwart reviewed the requests made by members, and raised these with Auckland Transport (AT): • Removal of the obsolete bus stops to reduce commuter confusion, and additional carparks on the northern side • A review of where the painted dividing line should commence • A review of the intersection at Bush Road and Albany Highway, with the option to install an additional left turning only light, and road markings for the two lanes clearly indicating the left lane is for leftturning traffic only • A sign up reminding drivers to “merge like a zip” • A review to install 5-minute parking only outside 235 Bush Road for customers of the liquor store and café • To review the access into 237 Bush Road, with the option of installing hockey sticks

Having reviewed BNH’s feedback and all other supporting evidence, AT announced the project will proceed with minor changes to the next stage of detailed planning. Specifically: • “The proposed parking restrictions and clearway will allow vehicles to informally queue in two lanes for approximately 400 metres leading up to the intersection during peak hours, thereby alleviating congestion on the approach to the intersection with Albany Highway and reducing the need for last-minute lane changes and merging.

• As suggested, outside No. 235 we have amended the proposal to include four on-street parking spaces, with timed parking restrictions. We are proposing a 30-minute time restriction instead of

NCI PROJECT FUN FACTS 1,000,000m3 OF EARTHWORKS That’s the same as 14,771 40ft shipping containers!

LENGTH

33.6km

5KM UPGRADE & NEW BUSWAY

OF KERB AND CHANNEL That’s the distance from Auckland Harbour bridge to Orewa.

EARTHWORKS

2KM UPGRADE

17.2km

OF DRAINAGE

BUILDING BLOCKS

That’s the distance from the SH18/ Paul Matthews Drive intersection to Hibiscus Coast bus station Silverdale.

24.9km

350

OF SUBSOIL DRAINS

SUPER-T BEAMS

Upper Harbour Highway to Hatfields Beach

7,000

TONNES OF BITUMEN

That’s the weight of 1,296 African Elephants!

10,000

575

18

7km

PRECAST UNITS

MANHOLES

BRIDGE STRUCTURES

OF RETAINING WALL

200,000m

2

60

That’s the same as 19 rugby fields!

25,000m2 250,000m2

DIFFERENT TYPES MACHINES USED

such as cranes, excavators and dump trucks.

OVER

OF PAVEMENT

RETAINING WALLS

CONSTRUCTION

300,000 native plants to be planted.

AT PEAK WE’LL HAVE

350 STAFF

That’s the same as 23 rugby teams (playing 15).

OPEN GRADED POUROUS APHALT (OGPA)

the 5-minute period that was requested since AT do not support these short parking restrictions. A 5-minute parking restriction is generally not long enough for customers, can result in an increase of parking tickets or complaints, and can be difficult to enforce.

• With respect to the obsolete bus stops, we have updated the proposal to include the removal of these.

• The request for the ‘merge like a zip’ sign will be considered after the installation of this proposal as well as a review about whether hockey sticks are justified outside 237 Bush Road.

• Regarding additional lane markings on the approach to the Albany Highway/ Bush Road intersection and a review of the left turning drivers at the intersection at Bush Road and Albany Highway, we plan to monitor traffic queues for 6-12 months after the implementation of this proposal.”

Remember to use the T2s!

During non-peak times, don’t forget about the transit lanes. Anyone can use these during “off hours”, regardless of how many people are in the vehicle. Switching lanes could help keep you moving and reduce your journey time.

CO V E R STO RY

Spotlight on North Harbour The serious business of community There are 48 business improvement districts (BIDs) across Auckland. In total, they represent more than 25,000 businesses with a combined capital value estimated at $24 billion.

North Harbour is one of the largest of these BIDs. As a community, how can we make North Harbour an even more attractive place to work? What initiatives could property landlords and business owners take advantage of – individually and collectively – to further enhance the area, take care of their teams, boost productivity and protect their assets?

A greener, healthier workspace FYI spoke to the New Zealand Green Building Council (NZGBC) about how and why green building practices make good sense for people, businesses and the planet.

The award-winning One Central Park in Sydney.

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When people hear the term green building their minds often jump to images of plantladen walls, sunlight reflection systems and roofs completely covered by solar panels.

While these are admirable and aspirational innovations, they are not realistic or appropriate for every property. Fortunately, with the right focus and know-how, there are many straightforward ways that business owners and landlords can reap the rewards of making their buildings greener.

Why green buildings?

A green building is one that is designed, built and operated in ways that reduce or remove any negative impact on the environment – and on the people using it. Green buildings make more efficient use of resources, such as energy and water, and provide healthier workspaces.

International evidence shows that green buildings enjoy better occupancy and better returns, and have lower operating costs (including energy).

Research closer to home endorses this. For example, after Mason Bros moved to a property in the Wynyard Quarter Innovation Precinct, the company reported that staff absenteeism had dropped by up to 25 per cent and that personal productivity was up by 8.5 per cent.

It also noted a huge 130 per cent increase in employees cycling to and from work.

Where to begin?

NZGBC’s chief executive Andrew Eagles says that there are many basic things that can have a big impact. “A good start is to measure how much energy you’re using, so that you can figure out, what to improve, where to invest and how savings can be made.”

NABERSNZ is based on an Australian model (National Australian Built Environment Rating System) and helps measure an office’s energy efficiency. “Over the last two decades, NABERS in Australia has led to AUS$870 million in energy savings for businesses and the government,” says Tom. “Through having measurable and transparent energy efficiency standards, workplaces have reduced their emissions by an average of 11.5 per cent.”

NABERSNZ’s self-assessment tool is a free online resource: nabersnz.govt.nz/ how-to-get-a-rating/self-assessment-tool To become fully NABERSNZ certified, a qualified assessor needs to visit the premises. Funding may also be available from the EECA (Energy Efficiency and Conservation Authority) to support a business’ efforts to improve its energy performance.

“Tenants could get a NABERSNZ rating for their workspace or, even better ask their landlord for an assessment of the whole building,” Andrew suggests.

For a more holistic view, Green Star is an internationally recognised rating tool for new builds and existing buildings. It is applicable for all types of commercial property (e.g., schools, public buildings, medical centres,

Healthy offices have a wide variety of plants inside and outside, so employees experience a pleasant environment and views.

Research has found:

15% Increase in productivity 15% Increase in employee wellbeing

25% Decrease in CO

2

throughout the office (for buildings without air-conditioning)

38% D ecrease in employee fatigue

warehouses). “This rating helps businesses and property owners benchmark their performance and therefore provide guidance on future sustainability choices,” he explains.

“If you’re fitting out your building, you can check your fit-out is sustainable with Green Star interiors. Once again, this is available for all types of premises.”

Andrew says, “As we cotton on to the impact of our emissions, and the huge part our buildings play, it’s inevitable that higher standards are going to be required. Businesses have a huge role to play in slashing our environmental impact and leading change. As users of large buildings year-round, the way businesses choose to build and operate their spaces can have a huge impact not just for the environment but for their staff and profits.”

Simple steps towards a greener, healthier workspace • Opt for appliances that are energy and water efficient, and devices (like laptops and monitors) that are energy efficient.

Over time, these will reduce your bills and environmental impact.

• If you rely on coal boilers or dieselpowered generators, conduct an immediate review about how you can replace them as soon as possible.

• Have easily accessible power outlets so that lighting, PCs, TVs, and appliances can be switched off during downtime.

• Consider the benefits of switching to LED lighting. (Turn to page 30 for more information about this.)

Working together Part of providing a healthier workspace is to motivate and help employees make sustainable choices. This could be by providing bicycle parking on site (perhaps with shower facilities too), or a simple waste system so that recycling and food waste can be easily separated. Business North Harbour (BNH) support your food waste initiatives. Turn to page 11 for more details.

Most of all, it is important to engage with the whole team, to share the company vision so that everyone has the confidence to contribute ideas and play their part.

“In 2020, it’s no longer credible to sit on our hands and do things the way we’ve always done them. We must all do what we can to ensure a greener, healthier, better future for our planet,” urges Andrew.

GREEN STA R ENVIRO N M E N TAL IM PAC T C AT E G OR IE S

Management

Indoor Environment Quality

Energy

Transport

Water

Materials

Land Use & Ecology

Emissions

Innovation

To rate a building’s overall environmental impact, Green Star rating tools award points across nine categories.

MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

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CO V E R STO RY

Spotlight on North Harbour The serious business of community

A safer community As well as being a pleasant and healthy place to work and relax, it is crucial that everyone in North Harbour – business owners, employees, landlords, tenants, and visitors – feels safe here.

That is why BNH champions a number of security initiatives, spearheaded by a dedicated crime prevention specialist. Dave Loader has been working in the security industry for more than 45 years, taking a broad view and following security reviews across all types of offending. He joined the BNH team five years ago, and his steadfast work is part of the reason why the North Harbour area enjoys one of the country’s lowest crime rates.

BNH’s crime prevention programmes are a combination of education, and practical tools and resources, applied with an understanding of how changes in the area can affect crime.

Vehicle security Unfortunately, the number of thefts across Auckland involving vehicles has increased.

However, BNH has several ways to try and make criminals’ lives harder.

You may have found one of these leaflets tucked under your windscreen wiper. Dave and his team regularly take to the streets and visually inspect parked cars. “We don’t touch vehicles of course, but we’re looking for obvious vulnerabilities. Have the doors been left unlocked? Are the windows open?

Are there any items of value in plain sight?” he explains. “The leaflets aren’t designed to alarm, but to act as a friendly reminder to take care.”

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The flyers also contain advice about sensible parking practices.

Registration plate theft has also been on the rise. This can result in the real owners receiving speeding and parking fines, or unpaid toll notices. To help combat this, Dave can visit business premises and fit anti-theft screws to company and private vehicles. “The screws are specially designed not to fit either a cross-head or conventional screwdriver.

Most theft is quick and opportunistic, so these screws are an effective deterrent.”

Site visits How vulnerable is your property to potential crime? Dave can come to site and conduct a free assessment. As he walks around the premises, he evaluates the potential risks inside and out. Then, he makes practical suggestions about how to address these and

better protect an organisation’s people and assets. Commonly overlooked issues include overgrown trees or shrubs covering windows, poor or no external lighting, and security alarms being audible when activated but not monitored. “Often, just a few straightforward changes can make a world of difference,” he comments. “Many security measures don’t have to cost a fortune.”

CO V E R STO RY

“Get to know your neighbours. It’s far easier to spot something potentially out of place or suspicious if you know the people in your area.”

Security patrols To support the crime prevention efforts of businesses and property owners, three Armourguard Security cars patrol the district every night of the year. Dave works alongside their team, identifying high-risk areas based on daily data.

In the evenings, if a BNH member notices any suspicious activity or has a security concern, they should phone the police either on 111 if their safety is at risk or on 105 for non-emergency events. “Please let me know about any reports you make,” adds Dave. “That way, we can focus the patrols accordingly.”

For more information about crime p r e v e n t i o n i n N o r t h H a r b o u r, g o t o businessnh.org.nz, click on Better Business and then Safer Business.

NZ Police runs a number of initiatives to maintain safer neighbourhoods, and help businesses and private individuals protect their property. Senior Sergeant Scott Cunningham is the area youth and communities manager for North Shore and Waitemata East. He encourages BNH members to get involved with these programmes.

significantly less attractive. “I’d recommend that business owners and landlords either ask Dave Loader to come and conduct a risk assessment or you could complete our online crime prevention checklist,” Scott comments.

“At that point, you may still ask Dave to visit – to help you address some of the issues!”

More information can be found at police. govt.nz/advice-services/businesses-andorganisations/protect-your-business

SNAP

Protect your business NZ Police’s website includes a wealth of information and guidance for business owners, such as how police vetting works and how to recognise and deal with suspicious mail, as well as more general advice about day-to-day crime prevention practices.

“Shop owners can lower their risk by making simple adjustments to their layout. For example, position your cash register near the main door, and greet customers as they walk in,” says Scott. “Display smaller merchandise closer to you at the till, rather than tucked at the back of the store.”

An opportunistic thief is more likely to target a property (residential or commercial) if they think their activities will go unnoticed. Therefore, well-maintained, secure premises are

The Serial Number Action Partnership aims to prevent burglary and property offending, and make it difficult for criminals to sell stolen goods in New Zealand. “By going onto the SNAP website, you can enter and maintain the details of your important possessions or assets,” explains Scott. “The information is encrypted and stored securely. Then, if any items are stolen, you can forward this list to the police and your insurance company.” For this scheme to run in the most effective way, it is recommended that serial numbers and photos are uploaded whenever possible.

Tool engraving It is estimated that there are 70,000 tradies living and working in Auckland. To try and curb equipment thefts, NZ Police run regular tool engraving sessions. The one pictured here was held at ITM Albany.

Safer communities together A connected community is a safer community – and this applies equally to commercial and residential districts. “Get to know your neighbours,” urges Scott. “It’s far easier to spot something potentially out of place or suspicious if you know the people in your area.”

“Next time you have a coffee break, why not pop upstairs and say hello to the business above you,” Scott suggests, “or chat with the people in line at your local coffee shop.”

“Prevention is always better than cure, and taking a pro-active approach now can and does prevent incidents of crime,” says Scott.

“We strongly promote community partnerships because a community connected is an incredibly powerful tool.”

MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

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B U S I N E SS S U CC E SS : AST RA B R I DA L

Saying yes to the dress – more than 9,000 times!

March 2020 marks 18 years (the porcelain anniversary) of Lori McPherson and Bruce Pye purchasing Astra Bridal. They had strong corporate backgrounds – she in information systems and change management, and he in finance for Telecom Retail – and were attracted to a niche business that ran on customer service excellence. Moreover, living on the Shore with two young children, they were tired of the daily commute to Penrose and the city.

At the time, Astra Bridal had two stores in Central Auckland and Wellington, and Lori and Bruce acted promptly to open a North Shore salon. The company has since expanded into Hamilton, and currently has a team of 20, seven of whom (including Lori and Bruce) are based in Orbit Drive. There are currently plans afoot for a branch on the South Island.

Initially the business “barely had a website”, and no automated systems. Lori and Bruce immediately implemented software specifically for the wedding industry to streamline processes and make the financials more timely and transparent. “The software works backwards from each client’s wedding date,” explains Lori. “because this is one of the few occasions when you simply can’t extend a deadline, not even by 24 hours!”

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Adapting to meet customers’ aspirations, Astra Bridal taps into pop culture. “We do ask ‘Do you want to say yes to the dress?’”

All loved-up couples are welcome at Astra Bridal.

“It’s our pleasure to contribute to your dream wedding.”

The company was also carrying 20 brands of wedding dress designers. “We whittled that down pretty quickly. We have to have complete confidence that our suppliers care and will always meet the deadline.”

Astra Bridal relocated its North Shore salon from Takapuna to Rosedale in 2017. “We’re a destination retailer. We don’t need foot traffic, and it’s actually preferable for us to be away from the noise and busyness of the main retail hubs.”

The space in Orbit Drive ticks several important boxes. It is light and airy thanks to the windows on each side of the building, and all on one level on the ground floor, making it accessible for brides or their relatives with mobility issues, and for pram-pushers. “I’d say about 50 per cent of brides today already have a child with their partner,” remarks Lori.

It also accommodates The Bridal Outlet, a secondary part of the business which had previously been based in Onehunga. “The team is happier too,” comments Lori. “North Harbour is a quieter, safe neighbourhood and this adds to the salon’s feeling of exclusivity.”

The only potential glitch is the weekday on-street parking. “We open at 10.00 am, so our team arrives at 9.30 am – by which time

there’s little or no space available. We try to keep our on-site parking clear for clients and so, especially when we have big sale days or are in ‘high season’, we’ll find parking further away and shuttle our employees back and forth.”

A large proportion of Astra Bridal’s business still comes from word-of-mouth referrals, but virtually all of the company’s promotional activities are online. The rise of social media has been exponential; Instagram, Facebook and Pinterest are now essential marketing channels, somewhat eclipsing other “traditional” digital strategies such as blog posts.

“We’ve learned that brides are often drawn to an image online,” Lori comments, “but it still doesn’t substitute for trying the dresses on and seeing how they look and feel in reality.”

There has been a shift in consumer tastes too. “Because there are so many images and ideas out there, we love that we’re seeing a lot more individuality. Our clients don’t feel compelled to follow a particular trend.

Arguably, aspiration has replaced some of the realism, but our role remains the same: to help every client become the bride of their dreams.”

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COMING TO YOUR STREET SOON!

COME MEET YOUR NEIGHBOURS If your business is located within the North Harbour business district, you are automatically a member of Business North Harbour.

Look out for dates of future networking events. Join us for light refreshments to learn about the complimentary services offered by Business North Harbour and how we can help your business and our local business community.

B U S I N E SS E X P O 2 02 0

Annabelle Frear, Diamond Fusion and JCMatthew Ltd

I love doing business in North Harbour and being able to e-scooter to appointments! It’s great meeting people here at the expo.

When they ask where we’re based, they don’t want to know Albany or Rosedale, they want to know which street. It’s that local.

Kenina Court, Pathfinder Solutions

I’ve lived in the area for more than 20 years, and can’t imagine being anywhere else. You don’t have to cross the bridge for anything! It’s all here – which is why it makes good sense to help North Harbour thrive.

Boosting the area’s economic value is good for all of us.

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Theresa Kendrick and James Harvey, Gallagher Security

We’re based in Hamilton and this is the first expo we’ve done in Auckland.

It’s an important part of our planning strategy to see how we expand into this area. We enjoyed some quality conversations with local businesses. It was definitely worth the trip!

B U S I N E SS E X P O 2020

Wendy Cresswell, GBPensions

There’s a great atmosphere here today. The visitors have come with a positive mindset; they’re interested and want to chat and engage with us. I think they’ve also enjoyed reminiscing about living in Britain!

Harry Urquhart-Hay, Foundation Coffee

We’ve been in Piermark Drive for more than five years.

We roast fresh coffee right here in Albany every day, and we’re keen to meet our neighbours and do more business locally.

Terry Ottow, AMPM Marketing

I think North Harbour’s a great area. Having spent over 28 years working in the city, what can I say? I love it here. Easy to get to work with clean and open spaces, and we have clients who want to come to visit us!

Dean Payn, The Crate

The whole concept of The Crate is based on support your neighbour. We believe that we’re all in this together, so we should do what we can to help each other’s businesses. They talk about Kiwi made; let’s support North Harbour made!

MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

23

P RO F E SS I O N A L D E V E LO PM E N T : A M PM MA R K E T I N G

So, you’d like more business?

Your current website isn’t achieving the results you’d like?

When we sit down to chat with a prospective client, we like to get them thinking about how their digital marketing investment can work harder. Here are just four of the many key elements to a successful website development:

Terry Ottow of AMPM with Matt Granich of LANZPEC

Local case study: Lanzpec website “before and after” Lanzpec: Quality professional landscapers who create stunning landscapes

1. Know your favourite client: Clearly define your ideal customer. What are their needs and wants? What’s the main way that you can help them?

2. Make it ludicrously easy Give them exactly what they need to take the next step.

They’re investigating to solve their problem.

Make it clear that you not only understand the problem, but you have a “perfect” solution.

3. Be on brand This is about message consistency. If you say you give the fastest service, then make sure the website loads fast. And, have a quick and easy to follow process to get swift action on solving their problem.

Don’t say you provide top quality service, when your website looks like the kid next door did it!

4. Gather contact details and use them appropriately Be the friend that stays in touch. That way you’ll be front of mind when they really need your help.

Email: terry@ampm.co.nz Call: 09 300 5132 ampmweb.co.nz

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Before

The Problem The original site was old, and not responsive (in other words, not mobilefriendly). Copywriting didn’t exist in any meaningful sense; there were words on the website, but they hadn’t been created to help the user understand what Lanzpec did, and, more importantly how good they were at doing it.

SEO (search engine optimisation) was non-existent, as was any kind of image compressing. This not only meant that search engines didn’t find the website, but, if they did, it didn’t want to display properly.

The Solution Once we sat down with Lanzpec’s owner, Matt Granich, together we put a strategy in place to produce a highquality website that loaded fast, was very mobile-friendly and basic SEO practice was followed. We incorporated some of their portfolio of beautiful photos of their fantastic projects into an easy-to-navigate and well-designed website with the potential purchaser focus in mind.

After

Finally, we ensured that there were numerous CTAs (calls to action) to get that phone ringing.

Matt says, “We needed a functional website that clearly showcased our projects to our discerning clientele.

AMPM did a fantastic job meeting the brief and budget, as well as exceeding our expectations. Terry and the team were a pleasure to work with. We have increased quality enquiries by 140 per cent! The website has also helped in attracting leading landscaping industry specialists to our company. Thank you, AMPM!” See it for yourself at lanzpec.co.nz.

Perhaps even phone Matt; he may be able to help with that outdoor challenge you have.

P RO F E SS I O N A L D E V E LO PM E N T : S PA R K B U S I N E SS H U B N O RT H S H O R E

Spark chooses iT360 as Partner of Choice for North Shore customers The Four Costs

Lost and opp pro

ss tre ds

$$$ $t o

ities tun ity or uctiv d

Ne on gativ rep

ct ffe n e i e at o ut

ght t ri pu

I n c r ea se

Spark Business Hub North Shore is excited to announce a new partnership with Business North Harbour associate member, iT360.

This innovative collaboration means that North Shore customers can now enjoy the numerous benefits of an end-to-end combined telecommunications and IT service. Spark’s Zac Morgan explains more. “In today’s world, IT is a huge component of any business, and it runs hand in hand with telco services. So why is it that most companies have separate providers for these, with little or no communication between the two? To operate as effectively as possible, they should work together as part of the same strategy.” iT360’s Dave Wilson agrees. He says his team often receives urgent calls from stressed SMEs when one component has essentially failed the other. “Incidents can occur at any time, but vulnerabilities are really exposed when a business moves premises, goes mobile or expands.” He sees many instances of business owners frustrated by the challenge of trying to get their IT and telco working cohesively. “It’s frequently because of two major stumbling blocks. Firstly, the business may be relying on out-dated hardware that’s struggling to cope with increased and changing demands. Secondly, there’s the knowledge gap. It might not be obvious what’s causing an issue and therefore who to contact. With our partnership, customers can call either Spark or us and we can make sure it gets sorted in the most efficient way.”

This joint initiative is an important part of Spark’s focus on supporting smaller busi-

Spark and IT360’s partnership is designed to help customers avoid “The Four Costs”

nesses. The criteria for potential partners was thorough and the vetting process was rigorous. Not only were factors such as competency and procedures considered, but also business values. “It was essential that our partner’s culture and core values aligned with ours,” comments Zac. “There needed to be a commitment to customer service excellence and a desire to grow with us, incorporating training and upskilling along the way. iT360 demonstrated all of these things, and more!”

One of the “really neat tools” that iT360 has brought to the partnership is an IT competitiveness survey. This is a self-assessment of how well a business’ IT is running, and includes questions such as:

• I’m 100% sure that all of our systems, applications and data are safe from both internal and external unauthorised access.

• If our systems go down or get hacked, I know they will be back up shortly without any data loss.

• I have real-time access to businesscritical data from anywhere.

• I am confident that my current IT, applications and internet access are contributing positively to my bottom line.

This is a free resource. If you’d like to complete the survey, visit it360.co.nz/2020 For more information about how Spark and iT360 could help your business run more securely and efficiently, contact: Zac Morgan Manager Spark Business Hub North Shore Ph: 0800 482 746 E: zac.morgan@spark.co.nz Dave Wilson General Manager iT360 Ph: (09) 916 1180 E: david.wilson@IT360.co.nz

Business Hub North Shore

MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

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P RO F E SS I O N A L D E V E LO PM E N T : RA MA DA S U I T E S BY W Y N D H A M , A L B A N Y

It’s official! One of the world’s top hotels is right on your doorstep With almost 10,000 properties internationally, Wyndham is the world’s largest hotel group.

So, when guests check-in to Ramada Suites

by Wyndham, Albany, they enjoy the benefits of a leading global brand presented with warm Kiwi hospitality.

Moreover, the hotel is consistently ranked in the top 10 Wyndham properties in the Southeast Asia and Pacific Region, based on customer feedback.

To further enhance its facilities, Ramada Albany now has a dedicated space for guests’ meetings, conferences and networking events.

The boardroom is fully accessible, located on the ground floor with ample free parking right outside. It comfortably seats 24 delegates, and the layout can be adapted to suit clients’ requirements, as general manager Jacqui Cheal explains. “That space is yours. Whether you’re a sports club wanting a serve-yourself buffet breakfast or a management committee connecting to an overseas video conference, tell us what you need, and we’ll arrange the room accordingly.”

Speaking of video conference, in response to client requests, the room is fitted with Jabra PanaCast. “We asked some of our business guests what tech they’d love us to include, and this was their ‘must have’,” Jacqui affirms.

PanaCast is described as “the world’s first intelligent 180° panoramic-4K plug-and-play video solution”. One of its key features is its ability to focus on the relevant area of the room, adjusting its zoom to suit the number of people involved. This gives a more natural, inclusive perspective.

When it is time to eat, there are a selection of catering options. The room has its own kitchenette for tea and coffee, or guests can order barista coffees from The Coffee Club on site. “You can bring in your own food, or we can arrange it for you,” says Jacqui. “Flexibility is the name of this game! We want to make it as easy as possible for our guests to plan and budget for their ideal event. That’s also why we charge a flat room hire rate for a half-day or full-day rather than per delegate.”

For more information about Ramada Albany’s conference room, contact Jacqui Cheal on (09) 974 4568.

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GOVERNMENT

Giving a boost to Kiwi small businesses The Kiwi Business Boost is an initiative to better support small businesses through hands-on mentoring and advice. It is being run as a combination of regional workshops, faceto-face coaching and online tools. Speaking at the programme’s launch, the Minister for Small Business, Stuart Nash, said, “More than 50 free events will offer help with some of the biggest challenges business face: cash flow, staff, sustainability, legal obligations, and health and wellbeing.”

He continued, “The Business Boost initiative is an entirely new concept. It has been researched, tested and delivered with help from more than 60 partners from across the public sector, business, not-for-profits and industry groups. Along with feedback and support from these partners, the concepts have been tested with more than 200 small businesses from across New Zealand.”

See how Kiwi Business Boost could help you and your business at business.govt.nz

Get ready for NZ’s amended privacy laws As mentioned in FYI September 2019, The Privacy Bill is progressing through Parliament with a view to becoming law this year. This will affect any business that collects, stores, and uses personal information about its employees and/or customers.

Be prepared! Visit business.govt.nz/ news/get-ready-for-upcoming-privacylaw-changes to learn what you need to do.

Minimum wage to rise to $18.90 per hour From 1st April, the adult minimum wage will increase from $17.70 to $18.90. Those on starting-out and training wages will also see a boost in pay to $15.12 (a consistent 80 per cent of the adult minimum wage).

This rise is part of the government’s goal to reach a minimum $20 per hour minimum wage by 1st April 2021.

Fair Trading Amendment Bill introduced The Government has introduced a Fair Trading Amendment Bill to Parliament.

This aims to provide new protections for businesses and consumers against unfair commercial practices. The Bill: • Introduces a prohibition against unacceptable conduct

• Extends the current protections against unfair contract terms in standard form consumer contracts to also apply to business-to-business trading relationships (up to the value of $250,000 per year) • Strengthens consumers’ ability to require uninvited sellers to leave or not enter their premises, including through 28

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the use of “Do Not Knock” stickers Unfair commercial practices can include: • Unfair contract terms – such as those which unduly shift risk from one party to another, make it difficult for one party to terminate a contract, allow one party to separately vary the terms of a contract, or are otherwise very one-sided • Unfair conduct outside of the terms of a contract itself (including pressure tactics to induce someone to enter into a contract, deceptive conduct or enforcing a contract in a harsh way)

The Bill had its first reading in early 2020.

FYI will have further updates in due course.

Self-employed?

Your ACC levy is probably changing If you are self-employed or a contractor, ACC is making changes to how you pay your CoverPlus. Currently, the levy is based on your previous year’s earnings. From 2020, you will pay levies for the financial year just finished, and your levy will reflect your actual earnings as filed with IRD. This means you will receive your 2020 CoverPlus invoice starting around July/August 2020 instead of July/August 2019.

The aim is to make the CoverPlus levy simpler for both parties.

For more details – including what happens if you stop trading or if you have CoverPlus Extra – go to business.govt.nz/ news/acc-coverplus-changing

CO M M U N I T Y

All Heart NZ: thinking sustainably, supporting communities In 2015, Joe Youssef was visiting a friend’s business premises and noticed a room stacked high with desks, chairs, PCs and other unwanted office items. Joe’s friend commented that he would like that space to be used more productively. So, off the cuff, Joe offered to remove the stuff and see if he could find a way to give it a second life by reselling it or passing it onto community groups in need.

That was the start.

From this simple idea, Joe and his dedicated team have built an award-nominated charitable trust with a strong focus on social and environmental change.

All Heart NZ works predominantly with corporates, enabling them to redirect, repurpose and reduce their waste while supporting communities and good causes. “By making better choices about the way they acquire and dispose of ‘stuff’, businesses can genuinely improve the impact they have on the planet,” says Joe. “And, when they partner with us, they’re helping to reduce poverty, increase access to education and provide wellbeing services.”

The trust has forged hundreds of partnerships with corporates (including Air New Zealand and The Warehouse Group), non-profits (including schools, maraes, churches and charities), zero-waste networks and local government to support communities in need and reduce waste sent to landfill.

The trust supports 266 community groups in 18 regions around New Zealand and in Tonga, Fiji, The Solomon Islands, Pakistan and The Philippines.

In the three years that All Heart NZ have been operating, they have diverted over 2 million kilos of items from landfill, and raised over $5 million for community good.

All Heart NZ’s valuable endeavours were recognised in late 2019, when the trust was a finalist in two categories at the NZI Sustainable Business Network Awards: Hardwired for Social Good and Partnering for Good (in which it had also been a 2018 finalist).

How it works The trust has three ongoing programmes.

• Redirect • Reduce • Repurpose

Redirect When a business is moving premises, changing furniture or upgrading tech, All Heart NZ can redirect the redundant items for community use. This service is deliberately priced to be no more than the cost of sending the items to landfill. “We understand it’s not enough for it to feel like the right thing to do.

Joe Youssef (left) and the All Heart NZ team.

Inside the store

It also has to make sound business sense,” Joe comments.

Reduce This is a major focus for All Heart NZ in 2020. “It’s great that so many companies have recycling programmes in place, but now we’re asking them to go further. We want them to consider the sustainable and ethical impact of their procurement and supply chain management to see how they can actually reduce the amount of ‘stuff’ they use,” explains Joe. All Heart NZ can provide organisations of all sizes with self-assessment tools, and they can also conduct waste audits, come and chat to teams about waste education, and even arrange tours of waste facilities. “We talk about throwing things ‘away’. Sometimes it helps to see exactly where ‘away’ is!” Joe says.

lematic. Therefore, the trust is working with designers and innovators on various upcycling and repurposing projects.

How to get involved!

Visit All Heart NZ’s store at 40c William Pickering Drive.

Website: allheart.store for opening times.

Contact the team to enquire about a waste audit for your business.

Ph: (09) 390 5767 E: info@allheartnz.org.nz

Repurpose It is not easy to re-use all items. Plastic, MDF and construction waste, for example, are probMA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

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S U STA I N A B I L I T Y

Shedding light on LEDs In 2020 Cramond Electrical Services celebrates 15 years in business. During this time, electrical innovation has surged, and huge advances in lighting have provided more efficient and environmentally-friendly options. “In the early days, we were forever fitting, maintaining and cleaning, and replacing fluorescent tubes,” recalls company director Greg Cramond.

Greg admits that LED lighting used to be quite a hard sell. “Even though the long-term benefits and savings were always there, the upfront costs were prohibitive to many landlords and business owners.”

He describes the evolution of LEDs as a “meteoric rise”. “We went from generation 20 to 30 in one year, and then 30 to 80 the next,” he explains. Availability has increased and prices have decreased. Product quality has improved too. In fact, most LEDs are now backed by a five or seven-year warranty and a guarantee not to drop below 70 per cent output – unlike old-style fluorescent tubes which gradually get dimmer and dimmer, and

Fluorescent tubes contain mercury, which is toxic to humans and the planet. This makes their disposal expensive and problematic.

Greg Cramond

risk a business being non-compliant with NZ’s workplace lighting standards.

“Steady light quality and output are good for our health. If you’re working in increasingly dull conditions, it can affect your physical and mental wellbeing. You don’t get that headache-inducing flicker with LEDs either,” he smiles, “because they run on DC (direct current) rather AC (alternating current).”

Moreover, since LED light production is so energy efficient, they generate only minimal heat. This means they mitigate the risk of burns and electrical fires.

Although Greg feels that any business or

property owner who is serious about sustainability should be considering “LED everything” he also advises some commonsense thinking.

“There are simple things we can all do every day to be more energy efficient. You can reduce your electricity bill by turning off the lights during downtime,” he says. “You could install activity sensors in staff or customer bathrooms. Potentially these would pay for themselves in just a few months.”

“Or, you could go further and capitalise on advances in smart automation and ‘mesh networking’,” he adds. (Of which there will be more in the next issue.)

Air New Zealand trials edible biscotti coffee cups The national carrier serves more than 8 million cups of coffee every year. Although these cups are compostable, the airline’s ultimate goal would be to remove these completely from landfill.

“We’ve been working in partnership with innovative New Zealand company twiice to explore the future of edible coffee cups, which are vanilla flavoured and leakproof. The cups have been a big hit with the customers who have used these, and we’ve also been using the cups as dessert bowls,” says Niki Chave, Air New Zealand’s senior manager customer experience.

This edible cup trial supports Air New Zealand’s switch to plant-based coffee cups on board all aircraft and in lounges.

The plant-based cups are made from paper and corn instead of plastic, which enables the cup to break down in a commercial composter. The airline is also encouraging customers to bring their own reusable cups on board aircraft and into its lounges.

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S U STA I N A B I L I T Y

Tips for becoming a sustainable business

Video conferencing

According to business.govt.nz: “Environmentally sustainable businesses are often more efficient and have lower operational costs than those who aren’t. They also tend to achieve a better bottom line, all while protecting New Zealand’s natural environment for future generations.”

Which is why, in association with Sustainable Business Network (SBN), the website has published some advice for organisations seeking to become more sustainable.

Cut waste This is a good starting point for individuals and businesses alike. Reduce, reuse and recycle. Check Auckland Council’s website to see what can go into recycling. (And, be sure to use Business North Harbour’s (BNH’s)

inorganic collections and food waste collection services too!)

Remember that reusing items – cups, refillable soap dispensers, cardboard boxes – requires less energy and fewer resources than simply using once and then recycling.

Transport and travel Changes to the way staff work can reduce your impact and save on costs. You might encourage: • Flexible working or working from home • Video conferencing • Car sharing with route planning to make the most of each trip • Choosing the most energy efficient vehicles • Training your staff in fuel-efficient driving

Water waste Leaks are among the biggest water wasters.

If your premises have a water meter, check all taps are off overnight and no machines are using water. If the meter reading changes overnight, there could be a leak. If you can’t access your water meter, ask your landlord.

Washing machines, dishwashers, toilets, showers, taps and urinals are all places where you could potentially be wasting water. Look for ways to be more water-efficient. For example: • Use low-flow shower heads, tap aerators and half-flush toilets.

• Keep hot water at the recommended 60ºC to avoid unnecessary mixing with cold.

• Check for toilet leaks with a few drops of food colouring in the cisterns. The colour should not appear in the bowl without flushing.

Energy use and power Most New Zealand businesses can save 20 per cent on their energy bills with a few simple changes. Cutting down energy use also reduces pollution.

• Check your building is properly sealed and insulated.

• Ensure all heating and air conditioning is properly tuned.

• Turn all appliances off when they’re not in use.

• Minimise the use of hot water where you can.

If you are running high-energy machines, schedule this outside peak hours whenever possible. Keep everything well-tuned and maintained.

To read this advice in full, and to download various free guides to support your business’ green efforts, go to business.govt.nz/getting-started/ business-planning-tools-and-tips/how-tobe-environmentally-sustainable MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

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S U STA I N A B I L I T Y

Almost half of Kiwis planning to eat less meat in 2020 Nearly 500 Kiwis were surveyed in December 2019, and 48 per cent of these said they intended to eat less meat this year. They cited two key reasons: health (average 60 per cent) and concern about climate change and environmental impact (average 40 per cent). The latter went up to 61 per cent for people aged under 40.

The research was commissioned by

vegetarian food producers MorningStar Farms – but even they were surprised by the results! Marketing manager Joanne Doran believes the global market for plantbased meat alternatives could grow to $140 billion in the next decade (based on data from Barclays UK).

UYO.co.nz is a not-for-profit, responsible-café finder. The guide lists cafés who are committed to minimising their environmental impact by encouraging customers to use their own cups and containers, plates, bowls and cutlery for take-out. To quote the website: “Every café listed here will pour a brew into any vessel we bring them, and will smile while they do.”

For more detailed survey results, visit: voxy.co.nz/national/5/356435

Eco-friendly café owners can join the list at uyo.co.nz/join-us

Palau bans “reef toxic” sunscreen Palau has become the first nation in the world to ban commercial sunscreen products containing chemicals that are harmful to coral reefs. The ban – which was first announced in 2018 – affects products containing any of 10 ingredients, including oxybenzone and octinoxate. The

International Coral Reef Foundation said these chemicals are “known environmental pollutants – most of them are…incredibly toxic to juvenile stages of many wildlife species.”

Derma E “reef-friendly” sunscreen 32

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The UYO (Use Your Own) café guide

Other places have also announced similar bans, including Hawaii (due to come into effect in 2021), t h e U S Vi r g i n I s l a n d s (effective from March), and the Dutch Caribbean island of Bonaire.

Is your business ready to sign the pledge?

More than 50 Kiwi businesses – including Mainfreight, Danone and Countdown – have signed the Biosecurity Business Pledge, and the Ministry for Primary Industries is inviting others to join them. By doing so, an organisation is committing to make positive efforts to prevent pests and diseases from getting into New Zealand or to help stop their spread if they do get here.

It is also promising to integrate proactive biosecurity practices into its operations and supply chains.

S U STA I N A B I L I T Y

Dynaspeak recognised at AT Travel Awards DynaSpeak was a finalist in the Supreme Travelwise Choices Award at the AT Travel Awards in late 2019. The company was recognised for its efforts to reduce parking and congestion in its neighbourhood.

Based in William Pickering Drive, DynaSpeak has approximately 400 students, but provides on-site car parking only for carpooling. There is a daily bus that picks up and drops off students at Rosedale Park, where there is an abundance of car parking. Twice a year, DynaSpeak invites representatives from Auckland Transport (AT) and BNH to speak to students about the benefits of alternative modes of transport, especially with regards to commuting.

From left to right: Anna Atkinson (Upper Harbour Local Board), Roland Merder and Helen Carter (DynaSpeak), Sarah de Zwart (BNH – and a finalist for the Active Transport Award)

Edible Blooms’ sustainability commitment In 2016, BNH member Edible Blooms set an ambitious goal of making all its packaging 100 per cent reusable or recyclable.

Here are a few highlights of what Sarah Bruce and her team have achieved thus far: • Styrofoam bases have been replaced by cardboard bases made from recycled card.

• All sticks are made from recycled card.

• The product used to make the holders will break down in rubbish, but Edible Blooms are encouraging customers to refill the bouquet rather than binning it.

• Most papers are dyed with a plantbased dye.

• Printing materials are carbonoffset and 100 per cent recycled paper is used whenever possible.

Has your business made a Sustainability Commitment?

Contact FYI’s editor to share your news and ideas.

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R E G I ST RAT I O N S C LO S E 2 0 T H M A R C H businessnh.org.nz/inorganiccollection Contact Dave: david@businessnh.org.nz MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

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P RO P E RT Y M AT T E R S

Why commercial property is so much more rewarding when you stay connected As a commercial real estate broker in the North Harbour area for more than 15 years, I still love meeting people, hearing their stories and learning about how I can help them fulfil their property wish list.

Commercial property is all about relationships. I believe there is no better place to feel a strong connection between property owners and businesses than right here, where the business community is ably supported by one of the largest BID (business improvement district) associations in New Zealand.

In this business hub, almost all of us have some sort of connection with property, either

as a tenant or owner. A strong relationship between a landlord and tenant is paramount to ensure both parties get maximum benefit from the investment, and this includes maintaining regular and meaningful communication throughout the term of the lease.

There are many factors that contribute to a successful lease. Here are a just a few of my recommendations: • Both the tenant and property owner should seek legal advice when they sign a lease agreement.

• The landlord’s lawyer is responsible for drafting the deed of lease.

• Make sure everyone is aware of the body corporate rules.

• The property owner and tenant should have a contact list for each other.

• Diarise important dates, such as rent reviews and rights of renewal.

• A few weeks before the lease is due to expire, walk through the property together and see what needs to be “made good”.

I would also advise tenants of the following:

• Check your lease. It is likely that any alterations and improvements will require your landlord’s approval.

• You must seek your landlord’s approval (which cannot be unreasonably withheld) if you want to sub-lease or assign your lease.

Keep informed. Know the current rental rates, market yields and building costs. Your agent will have all this information on hand.

Stay connected. Attend networking and other local business events. In particular, visit Business North Harbour’s North Shore Commercial Property Group events. I look forward to seeing you at the next one on Tuesday 7th April!

Janet Marshall is a Director and Commercial Manager at Colliers International North Shore.

M: 021 684 775 E: janet.marshall@colliers.com

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Opportunities for modern office space are becoming scarce. This iconic building is in an excellent location, close to CBD, with a cafĂŠ on site and minutes to Takapuna centre. Separate car park building providing generous car parking. Customise your fit out and layout, excellent resources to hand.

Contact Janet Marshall 021 684 775 for further information.

colliers.co.nz/p-NZL67002574

Janet Marshall 021 684 775 janet.marshall@colliers.com Colliers International Limited, Licensed under the REAA 2008

PERFECT LOCATION TO OWN AND OCCUPY OR INVEST FOR SALE

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Buy one office unit or the whole building. Standalone building with two separate titles. Unit A1 comprises 264 sqm ground floor office/showroom, and Unit A3 comprises 475 sqm first and second floor offices. Ideally situated in the heart of popular Apollo Drive and easy access to main arterials and motorways. Excellent amenities nearby including cafes, the Millennium Pool and Gym. Call the Joint Sole Agents for more information or to view.

Janet Marshall 021 684 775 janet.marshall@colliers.com Kerry Cook 021 194 3949 kerry.cook@colliers.com Colliers International Limited, Licensed under the REAA 2008

colliers.co.nz

G O L D S P O N SO R S

A 90-hectare haven just a stone’s throw from the office For corporate days, charity fundraisers, family celebrations and sports team prizegivings, North Shore Golf Club offers an exceptional venue in stunning surroundings.

• • • • • • • •

Seated dining for up to 200 in the Club Room Impressive views Wide range of catering options Well-stocked and staffed bar Professional DJ available Live bands – contemporary or “Rat Pack” Quality in-house AV Plentiful, hassle-free, off-road car parking

Our events team are at your service! Tell us your wish list and let us co-ordinate your perfect event.

(09) 415 9924 51 Appleby Road, Albany northshoregolfclub.co.nz

At the first expo with just a handful of exhibitors at Kristin in 2011

The 2020 event at North Harbour Stadium: busier and better than ever!

At AccountabilityNet, we’ve been involved with Business North Harbour’s (BNH’s) expo since day one.

We were one of the first businesses on Apollo Drive, and during our time with BNH we’ve seen the business community flourish. We’re very grateful for the support we receive from local clients and suppliers.

Being prepared for financial year end – and planning for 2020-2021 At this time of year, there are a myriad of tasks to do, such as: • Stock-taking • Recording work in progress 36

M A R C H 2 02 0 F Y I B U S I N E SS N H .O R G . N Z

• Collating loan statements (including vehicle leases and hire purchases) • Confirming details of assets or properties that have been bought and/or sold Every business is different, but Xero can help to streamline and simplify many of the processes that potentially cause a headache.

It can also help to keep you compliant with tax payments and payroll.

Some clients have expressed concern about how the current coronavirus outbreak could affect their business. Construction

companies in particular are worried about access to materials and running short of stock. It’s important to be realistic and plan ahead. Talk to your suppliers and then with your accountant about how to forecast and budget appropriately.

Call Patsy McCook (021) 257 0972 Appointments can be made online or over the phone. www.accountabilitynet.co.nz

G O L D S P O N SO R S

Investing the Maat way The current investment environment of low interest rate returns has seen investors trend towards commercial property investments either as their personal investment or as a co-owner of a property.

It has been the Maat Group’s pleasure to provide investors with steady and significant monthly returns during the last 10 years.

Investors have benefitted not only from the monthly cash returns, but also the increased capital values of the properties that they have invested in. For example, a commercial property in Auckland with a rental income of $2m p.a. would have had a market value of $25m in former times, representing an 8 percent yield (return). However, in today’s environment, the same property, with the same rent is being sold with a “compressed” yield of (say) 5.25 percent, providing a market value of $38m!

Maat organised the purchase of two local properties for investors, in Bush Road and Fred Thomas Drive. These have cash returns of 10.5 percent p.a. and 8.1 percent p.a. respectively. These are well positioned assets which meet our investment criteria of being quality properties with quality tenants that provide satisfactory returns for our investors.

With retirement lasting 15-20 years (on average), planning an income for these “golden years” is essential.

The market value of each of these properties has also increased to provide further “increase in wealth” for investors.

The North Shore investments are included in a wider Maat portfolio which extends to a further 12 properties located in Whangarei, Auckland, Wellington and Tauranga, all of which have delivered satisfactory returns for investors in both cash and capital appreciation during the periods of ownership.

During the eight years that Maat has been based in Albany, we have witnessed major commercial and residential developments

in the area. We are also aware of plans for further large-scale commercial development, which should allow the local workforce to create an improved work-life balance.

With retirement lasting 15-20 years (on average), planning an income for these “golden years” is essential. Whatever your age and family-status, it is wise to plan sooner rather than later for your future desired lifestyle.

We welcome the opportunity to help you with this, and provide further information and strategies for prospective investors about investing in commercial property.

For more information on investment opportunities or to register your details with Maat Group please contact: Neil Tuffin (Director) – (021) 481 441 Jodi Tuffin (Investor Relations Manager) – (021) 0844 2523 Maat Office (09) 414 6078

Welcome back Founded by Lance Manins in 2001, Driveline offers a smarter, customised approach to vehicle research, sourcing, leasing and finance. The company is proudly independent – not affiliated with any car manufacturers – which means that their team is free to focus solely on their customers.

From the start-up sole trader who needs one delivery van, to multi-site corporates looking for a fleet of executive vehicles (and everyone in between), Driveline provides the same calibre of expertise and insights. This can be especially valuable for businesses without in-house fleet management resources.

Speaking of their return as BNH Gold Sponsors, Lance says, “North Harbour is flourishing! There are so many more businesses in the area now. Partnering with BNH is an excellent way of making exciting new connections and sharing our expertise, so that members can make informed, smart decisions about their commercial and private vehicles.

• Flexible finance packages • Smart lease or hire purchase • Honest, transparent advice based only on your priorities

• Utes, SUVs, prestige European cars, EVs and hybrids, people movers, trucks • New and ex-lease vehicles Want to know more about the potential advantages of vehicle leasing and finance?

Download our free guide at driveline.co.nz/ vehicle-leasing-guide 09 920 5565 / 0800 275 374 3/222 Bush Road, Albany, Auckland, 0632 PO Box 302-682, North Harbour, 0751 driveline.co.nz MA R C H 2020 F Y I B U S I N E SS N H .O R G . N Z

37

W O M E N I N B U S I N E SS E V E N T S E R I E S S P O N SO R

Eclipse has high calibre temporary people available to provide you with additional support when you need it.

Temporary staff can be beneficial to businesses, going well beyond cover for when someone is sick or on holiday. During periods of growth, for example, or at peak times of the year, you can quickly find your team over-stretched. A smart way to alleviate pressure quickly when you need additional, specialised support to cover existing roles, is with temporary support.

Our pool of temps is vast and diverse, and we have the ability to match you with a temp who has the appropriate skills required for the role and fits in with your team culture. For many of our clients, it is standard business practice to engage both short and long-term temps for various projects because of the positive impact temporary employees have on their business.

Our specialities include Business Administration and Support, Customer Service, Accounting and Marketing.

If you'd like to discuss how temps can benefit your company, contact Logan Slabbert at logan@eclipserecruitment.co.nz.

North Shore 40 Triton Drive, Albany 09 478 0110

Auckland City Level 13, 92 Albert Street 09 973 1879

logan@eclipserecruitment.co.nz www.eclipserecruitment.co.nz

Business North Harbour Associate Membership Business North Harbour Associate Membership is available for those who operate, own or rent a business or property outside the North Harbour Business Improvement District.

Associate Membership gives you opportunities to connect, communicate and collaborate with other businesses:

Advertising Workshops

Crime Prevention

FYI magazine

Enews

Business Directory

Membership is charged on a pro-rata basis to 30th June 2020 at $380 + GST per annum For more information contact Kate on 09 968 2222 or admin@businessnh.org.nz 38

M A R C H 2 02 0 F Y I B U S I N E SS N H .O R G . N Z

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09 972 0626 | www.thecrate.co.nz | 28 Constellation Drive, Rosedale 0632