OK
It’s
not to be ok AGM 2019 Report and “Bridge to the Future” Pg 12
Community Helping Kiwi families at Christmas Pg 20
NOVEMBER 2019 — MEMBER NEWS AND INFORMATION
Sustainability Global initiatives and local innovations Pg 30
businessnh.org.nz
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F RO M T H E C H A I R
From the Chair This is our last FYI for 2019, and to round off the year we shine the light on the topic that continues to be a focus for Business North Harbour (BNH): mental health and wellbeing. Whilst this is increasingly discussed, we continue to raise the matter as there is so much more that can be done to assist those who may experience a mental illness. Interestingly, research suggests that just under half of us will suffer a mental illness during our lifetime – which means it will affect those you love, those you know, or you personally. Letting someone know that it’s OK not to be OK – and that it’s OK to admit it – is the first step. Please ask those you are concerned about if they are OK. Our business success stories this issue both resulted from attendance at the sustainability lunch with James Shaw. That event sparked change and discovery for many who attended, and I’m pleased we can showcase some great initiatives our local businesses are championing. We recently held our AGM, presenting the outcomes of 2019 and plans for 2020 and beyond. The membership approved a 3.1 per cent increase in the targeted rate for 2021 (following no increase in 2019 and 2020). If you weren’t able to attend, the minutes and all supporting documentation can be accessed via our website. Christmas is just around the corner. This is an exciting time for many, but also can place a lot of pressure on families and individuals. Our community page features the amazing Christmas Box,
a charity distributing free food boxes to families in need. Read about their journey and how they have made a difference to over 131,000 families. Thanks to everyone who has contributed to the success of BNH this year. 2020 here we come! Peter Lamberton Chair, Business North Harbour
In this issue 4 In Brief 6 Events
12 AGM 2019 Report
8 Diary Dates, By the Numbers 9 Advocacy 10 Business Success: Aluro Healthcare
11 Business Success: ICT
14 Crime Prevention 15 Transport
16 Cover Story: It’s Ok not to be OK 19 Local Elections
20 Community: Christmas Box 22 One Day Sale
24 Professional Development: North Shore Golf Club 25 Professional Development: AccountabilityNet 26 Asian Business
27 Government 29 Sustainable Business Network 30 Sustainability
34 Business Expo 2020 36 Property Matters 40 Gold Sponsors
BUSINESS NORTH HARBOUR GOLD SPONSORS 2019-2020 Women in Business Event Series Sponsor Business Hub North Shore
Contact FYI Magazine Business North Harbour General Manager Kevin O’Leary kevin@businessnh.org.nz
Editor Lizzie Brandon lizzie@writesphere.co.nz
Advertising Peter Green comms@businessnh.org.nz
Design Lewis Hurst lewis@hurstmedia.nz
Printer PrintLounge printlounge.co.nz
Business North Harbour, 12 Parkway Drive, North Harbour, 0632. PO Box 303 126, North Harbour 0751 office 09 968 2222 web businessnh.org.nz The opinions expressed in this publication are not necessarily the views of the publishers. The publisher does not endorse any person, company or organisation that advertises in this publication.
N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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IN BRIEF
Why fur pals are great for you, your health, and your business Many of us choose to share our lives with a pet for the sheer love and joy it brings, but there are some proven health benefits too. Recent research involving nearly 4 million people in countries like NZ, the USA, Scandinavia, and the UK reported that “dog ownership was associated with a 24 per cent reduction in all cause mortality”. There were even more pronounced benefits for people who had previously suffered a heart attack or stroke. For them, the risk of dying from cardiovascular disease was reduced by 31 per cent. Another study by Indiana University found that just watching cat videos boosted energy and feelings of positivity! Furthermore, having pets in the office can
Is your business using Microsoft Windows 7? Support is ending soon. From 14 January 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. After this, the computers will still work, but will potentially be more vulnerable to security risks or viruses. Make sure you have a chat with your IT support team to determine the most appropriate way forward for you and your business.
help to lower stress levels. Speaking to Business Insider, behavioural psychologist Lotte Spijkerman said cats and dogs can “reduce stress and increase productivity … because they interact with you of their own accord. When they pop over to your workstation, it’s a good reminder that you might need to take a break.” Dogs in particular are increasingly becoming part of the culture at several global
companies, including Amazon, which has more than 7,000 furry friends at its Seattle HQ. “Having dogs in our workplace is an amazing treat. They make employees smile, and … it’s truly ingrained in our company culture,” said Lara Hirschfield, Amazon’s “woof pack” manager. “Our employees love bringing their dogs to work and love meeting their co-workers’ dogs … [They] add to the fun, dynamic energy of our workplace.”
GST changes for goods bought from overseas retailers From 1 December 2019, overseas businesses selling low value goods to consumers in New Zealand may need to register for, collect, and return GST. “Low value” is defined as worth NZ$1,000 or less – such as books, cosmetics, and clothing. New Zealand Customs Service will continue to tax goods sold for more than NZ$1,000 at the border as they come into New Zealand. These changes are being made so that NZ businesses are no longer at a competitive disadvantage compared to offshore suppliers who (up until now) have not been required to include GST on their sales.
Do you use YouShop?
If you’re buying from overseas retailers and shipping to your YouShop address, the retailer won’t charge GST at the point of purchase (because they won’t know that the items’ final destination is NZ). Instead, NZ Post will collect the GST when you pay for your onward shipping to NZ through YouShop. More details can be found at ird.govt.nz/GSTupdate and nzpost.co.nz/tools/youshop/app
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N O V E M B E R 2 019 F Y I B U S I N E SS N H .O R G . N Z
IN BRIEF
Welcome Peter Green In October we welcomed Peter to the staff at Business North Harbour as our new marketing and events manager. Peter is Auckland born and bred, and brings an extensive marketing, events and communications management experience across the transport, energy, BPO (business process outsourcing) and professional services sectors. Peter has a real passion for service-orientated businesses and member organisations, and has previously worked with many high profile organisations comprising multi-nationals and SMEs, including BP Oil, New Zealand Post, Sitel, and Auckland District Law Society.
“I really enjoy the people aspects of marketing, communications and events, and bringing continuous improvement and innovation to my role. I’m excited about getting to know and support our members and sponsors to help them grow their businesses and to ensure that Business North Harbour remains a highly relevant and valued organisation.” When Peter is not hard at work, you’ll see him playing tennis with his wife and friends, and watching his children’s sport comprising cricket, rugby, netball and water polo. To get in touch with Peter, e-mail comms@businessnh.org.nz
Eight of Gen Z’s favourite slang terms - and what they mean
With the business since day one – (from left to right) Bruce Ellis, Maat Group founder Neil Tuffin, and Mark Hughson.
Maat Group celebrating 10 years This year Maat Group is marking its 10th anniversary as an investment company. The team has been enjoying celebrating this milestone with its investors – and even had a cake made specially for the occasion! Founder Neil Tuffin commented, “We’ve evolved over the last ten years and are looking forward to more growth in the future. We’re proud of standing by our original intention: to offer investment opportunities that have a quality building, with quality tenants, offering a competitive return with our investors’ interests at the forefront of all we do.”
People born since 1995 have grown up immersed in a digital world, where social media, memes, and tweets are the norm. Perhaps this is why they seem to have a language all of their own. To help smooth the inter-generational lines of communication, here is a quick guide to some of their most common slang terms: 1. Chill can either be a description of someone who is fun to hang out with, or as a request to calm down. “I like Kevin; he’s chill.” 2. If someone is extra, they are OTT or melodramatic. “He’s had a whole week off for his birthday. He’s so extra.” 3. Fit does not necessarily mean that someone is attractive, it is just a shortened version of outfit.
Winners of the Westpac Auckland Business Awards 2019 – North and West
4. Lit can mean fabulous or exciting, or drunk. “That fit is lit, babe!”
Huge congratulations to two Business North Harbour members! Denture Tech won Excellence in Customer Service Delivery and One50 Group earned the People’s Choice award.
7. Coming from the 1990s US hip-hop scene, a whip is a car. Originally it only applied to Mercedes-Benz, but now it is any brand.
5. If you are offered tea, it might not be a cuppa. Tea is gossip, and spilling the tea is sharing that gossip. 6. A thirsty person is one who is desperate for attention or approval. “She’s posted, like, 20 selfies on Insta today. She’s so thirsty.”
8. Also with its origins in hip-hop, if something is the GOAT, it is the greatest of all time. N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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PAST E V E N TS
Malcolm Fraser, Executive Director, The Collaborative Jackie Young, CEO, ecentre 5 September Massey Enterprise After 5 Business North Harbour’s general manager Kevin O’Leary welcomed guests to the first of a new programme of events, saying that Massey University has “risen to the challenge of joining the dots between students and businesses”. It was great to have some students in attendance. Their enthusiasm and quiet confidence were impressive. Malcolm Fraser outlined the varied and fastmoving challenges of the Fourth Industrial Revolution, in terms of how business works (“we’re all digital businesses today”) and the skills that are required. He explained how Massey Enterprise is an ecosystem designed to promote entrepreneurial mindset and provide joined-up, collaborative solutions.
Cassie Roma, Head of Content Marketing at The Warehouse Group Social Media for the Modern Marketer 6 September Business Capability Workshop Cassie Roma, who has worked previously with the likes of Air New Zealand, ANZ, Mercury Energy, and NZME, illuminated and inspired her audience, with the message that “storytelling is your brand’s secret weapon”. Stories are the ultimate building blocks for trust, and a message connecting heart and head has far more resonance. Cassie offered many practical insights, including: • • • •
Stand for something that matters. Build and invest in community. Be consistent. Own your own story – before someone else does.
Her final message was an important reminder: “In a world where you can be anything, be kind.”
Business After 5 16 October Network and Nibbles
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PAST E V E N TS
Hon James Shaw MP, Green Party co-leader 2 October Business Lunch “Sustainability in business could be our biggest challenge – but I believe it’s also our biggest opportunity.” James Shaw acknowledged that trying to connect huge global problems to everyday business in Albany can feel overwhelming. At their tables, attendees discussed their own environmental initiatives. Not only was it great to hear what Business North Harbour members are already doing, but fresh ideas were shared, and new alliances were formed. In summing up, James urged business owners to invest the time, energy and commitment into sustainability as they would any other strategy in order to ensure their return on investment.
Rick McLeod, Dale Carnegie Creating Cultures that Engage and Retain Millennials and Gen Z 15 October Business Breakfast AUT Millennium’s CEO Mike Stanley welcomed attendees who had braved the early morning wild spring weather. Rick McLeod led a lively, interactive workshop that highlighted both the differences and many similarities between baby boomers, Gen X, millennials, and Gen Z. In a work environment, when every team member feels valued, confident, empowered and connected, employee engagement develops. And why does that matter? Companies where employees are genuinely engaged can benefit from 41 per cent lower absenteeism, 21 per cent higher profitability, and 17 per cent higher productivity. Business North Harbour’s GM Kevin O’Leary closed proceedings, recalling the inspirational words of Gilbert Enoka: “Culture eats strategy for breakfast.” N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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D I A RY DAT E S
Upcoming Events
November
December
30 One Day Sale
3 Women in Business Flying Without Wings – WGCDR Susie Barns
Time: 9:00 am – 4:00 pm (individual retailers’ hours may vary) Venue: Across the North Harbour business district This annual shopping extravaganza attracts customers from as far afield as Tauranga! Turn to page 22 or visit businessnh.org.nz to plan your route through the bargains.
Time: 10:00 am – 12:00 pm Venue: North Shore Golf Club
We are excited to welcome Wing Commander Susie Barns to talk about her successful rise within a male-dominated environment in the Royal New Zealand Air Force (RNZAF). From enlisting as an administration clerk certificate trainee on 11 January 1993 to her current position as chief of staff to RNZAF Base Auckland, she has had a highly distinguished RNZAF career.
February 20 Business North Harbour’s Business Expo
Time: 9:30 am – 3:00 pm Venue: North Harbour Stadium, Stadium Drive, Albany
88%
NZers in paid employment who say they are satisfied or very satisfied with their main job
4.3%
NZers in paid employment who say they are dissatisfied or very dissatisfied with their main job
4 53
BY THE NUMBERS
Kick off your 2020 business year in style. It’s the perfect opportunity to promote your products and services, meet new customers, and network with your neighbours. Exhibitor prices start at only $595 (+GST) with special rates for charities and non-profits. Space is strictly limited – and time is running out to secure your place. Turn to page 34 for more information.
75% 51% 79% 71%
6
18% 9.4%
8
For more information and to register for any of these events, please go to businessnh.org.nz/ calendar
Working NZers who say they are satisfied with their work/life balance Employees who have flexible start and finish times Employees with flexi times who say they are satisfied with their work/life balance Employees without flexi times who say they are satisfied with their work/life balance Dissatisfied workers who reported their health as fair or poor Satisfied workers who reported their health as fair or poor
N O V E M B E R 2 019 F Y I B U S I N E SS N H .O R G . N Z
Source: Stats NZ, Survey of Working Life 2018 (SoWL) and the New Zealand General Social Survey 2018 (GSS 2018)
A DV O CACY
Success in advocacy on water strategy and waste bylaws Auckland Council has been considering a new water strategy and changes to waste bylaws. Feedback from Business North Harbour (BNH) has resulted in some useful amendments. Our Water Future
The “Our Water Future” strategy looks to set a framework across all water issues in the region so that the council is prepared when it needs to make decisions about how to manage water. A key recommendation arising from BNH’s advocacy is that the strategy will now include the importance of water for businesses, industries, and economic development. Water will also look to be valued for commercial and business purposes alongside other values. Recognition has been given to finding new water supplies to accommodate population and business growth beyond 2050. Council will also look to work directly with industry and business in developing future planning processes. Further, the strategy will include a priority to identify revenue sources to pay for water infrastructure that equitably shares the burden of the costs of cleaner water across the community instead of relying just on rates and targeted rates.
Trade Waste Bylaw
As all business premises across Auckland discharge waste into the public wastewater system, Auckland Council decided they must all be regulated under the new
Trade Waste Bylaw, either as low-risk dischargers or by being subject to a trade waste agreement. The council wanted effective controls in place as they determined that all discharges could have some effect on wastewater pipes, the environment, and public health. The bylaw seeks to reduce these effects by requiring all businesses that discharge waste to meet minimum discharge standards. Submissions made on behalf of BNH raised concerns that if all businesses were subject to the bylaw, then the rules relating to low-risk dischargers needed to be very clear to avoid these kinds of businesses having to meet higher restrictive standards. Following feedback, the council has recommended that the new bylaw be adopted, but with some minor changes to address these concerns. In particular, the bylaw will clarify that unavoidable discharge of rainwater into trade waste systems from low-risk businesses does not require a trade waste agreement. New definitions have been added for clarification and completeness. Additional related information will be included in the bylaw to better inform low-risk business dischargers. Further, the grounds for varying a trade waste agreement have been clarified.
A key recommendation arising from BNH’s advocacy is that the strategy will now include the importance of water for businesses, industries, and economic development.
Waste Management and Minimisation Bylaw
The new Waste Management and Minimisation Bylaw seeks to manage and minimise waste, protect the public from health and safety risks and nuisance, and to manage the use of council-controlled public places. Of particular concern to businesses was the regulation of kerbside collection bins in retail and high-density town centre areas. Discussions are planned between the council and business associations to identify the reasons for the problem and to work towards a solution. It was also suggested that an “explanation” be included in the bylaw setting out in plain English the rules regarding the storage of kerbside collection bins. Ongoing issues were raised about the “zero waste event” obligations in waste management and minimisation plans, and the consequent high operational costs for small-scale community events. Again, discussions are planned to work towards a solution. The waste management and minimisation plans for residential and mixed-use multiunit developments were also raised as a concern. Of importance has been recognition that these plans be drafted to cover the needs of businesses in mixed-use multi-unit developments as well as other businesses adjacent to these developments.
Ongoing Advocacy
Finally, as Auckland Council looks to develop future strategies or bylaws, BNH will continue to ensure that the interests of its members are made clear.
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B U S I N E SS S U CC E SS
Sinking their teeth into sustainability and wellbeing Aluro HealthcareNZ has been based in North Harbour since the late 1990s, moving to its current premises in Arrenway Drive in 2008. The company is “crusading for happy, healthy Kiwi mouths”, and supplies products to New Zealand’s professional dental market, as well as direct to consumers through SmileStore, pharmacy and grocery sales. In a sector that traditionally has a long history of single-use consumables and infection-control protocols involving lots of plastic and chemicals, Aluro has taken its environmental responsibilities to heart. “As a New Zealand owned and operated business, we want to do our bit to ensure the dental industry is part of the solution not the problem,” says business development manager Lisa Biesheuvel. The team puts time and effort into identifying “green leaders” amongst suppliers and encourages others to take an eco-friendlier stance. “It can feel like opening a can of worms!” Lisa explains. “A supplier offers us a green alternative – but then it’s individually-wrapped in plastic or the packaging can’t be recycled. So, then we need to challenge our supplier’s thinking – as we do our own, every day.” As part of this initiative, Aluro has sourced a sustainable paper version of the usual hard plastic suction tip used on virtually every patient. It also supplies bamboo dry wipes that can be used with surface disinfectants. “Bamboo offers a number of benefits. It’s naturally anti-microbial, grown sustainably, requires no irrigation, and produces up to 35 per cent more oxygen than an equivalent area of trees.” The company has also developed its own brand of sonic toothbrush for the New Zealand market. Sonic technology is proven
We all have autonomy within our roles, and we’re encouraged to “think like the owner”. to be a highly effective method of cleaning. Furthermore, for each sonic brush sold, Aluro donates two toothbrushes to Foster Hope NZ. “They go into the backpacks for children who’ve been displaced by circumstances. We probably give them about 1,000 brushes every six months,” Lisa says. “The tragedy is that they’re all needed.” Some employees have also helped at the backpack packing days. “When you see all the name tags, it really brings the reality home. It’s a bittersweet day – but it feels good to know we’re doing what we can to support the children.” Some eco-strategies are about mindset rather than the products themselves. Clients are therefore encouraged to place fewer, larger orders, thus reducing shipping emis-
sions and packaging. Aluro offers freight cost incentives to support this. “I love the company culture here,” Lisa confirms. It feels like a privilege to be part of it. We all have autonomy within our roles, and we’re encouraged to ‘think like the owner’. When someone has an idea, they feel safe to speak up! They tell us why it’s beneficial and how we could do it. And then, quite often, we do get it done!” “We don’t want to be in the spotlight for getting everything right,” she concludes, “but in an industry that’s drowning in plastic and single-use products, we’re doing our utmost to offer alternatives to dentists. Education is the key to getting more practices on board, and we’re determined to make greener choices easy and accessible for them.”
In a sector that traditionally has a long history of singleuse consumables and infection-control protocols involving lots of plastic and chemicals, Aluro has taken its environmental responsibilities to heart. 10
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B U S I N E SS S U CC E SS
Integration is a key to success Ever since ICT (Integrated Control Technology) started in 2003, the company has been in growth mode. In 2015, it moved to its purpose-built premises in John Glenn Avenue, where a team of approximately 140 is now based. This is ICT’s world headquarters; it has branches in Australia, Canada, the UK, and the USA, and plans are well underway to expand further into Asia and Europe. The company specialises in customised access control and intrusion detection systems that work cohesively rather than independently of each other. This means that business owners and property owners can monitor their sites at any time and from any location, whilst potentially making energy savings – and therefore reducing carbon emissions – too, as ICT’s Gretchen Rogers explains. “You can make intelligent decisions about how the building is run using the operational data gathered. For example, you can see who’s where at what time, and therefore determine whether power is required to other parts of the premises.” ICT’s clients are in a wide range of industries, such as finance, retail and healthcare, and include the likes of Eden Park, BNZ, Unitec, and Westpac. ICT is conscious of its own environmental footprint. “We’re no longer printing product manuals,” continues Gretchen. “Instead we provide a QR code linked to an electronic version. And, we’ve discontinued an accessory that was shipped with many of our products, after listening to our customers who told us they rarely used it and it was mostly being thrown in the trash. That kind of feedback’s really valuable!” On the subject of trash, the company has removed small rubbish bins (and bin liners) that sat beneath every desk and replaced these with separate waste and recycling bins in each department. There is also a green compostable bin for food waste in the lunchroom. “With the added accountability of recycling in the open, we can build better habits in the workplace that follow us when we head home,” says Gretchen. “One small change could have a far-reaching effect.” One of the company’s other great strengths is its culture of embracing diversity. There are more than a dozen ethnicities represented among staff, including Kiwi, British, Filipino, Indian, Sri Lankan, Japanese, Australian, Mexican, and Russian. To HR director Erin Kernohan this is just as it should be and makes good sense. “Everyone brings their own strength and experience to their
ICT staff dressed up for a shared (vegetarian) lunch to celebrate Diwali
Auckland Marathon where once again the social side is encouraged with a barbecue tent for entrants and their supporters. On local blood donation days, ICT organises a bus for those staff who would like to contribute. “Most of our ‘feelgood’ initiatives aren’t hugely expensive. They’re simple ideas, some of which have come about as a result of staff suggestions,” Erin remarks. “That’s so important too – for every team member to know they have a voice and that role,” she says. “We can all learn different their opinion is valued.” With this empowerskills and ideas from each other. Gaining that ment comes increased self-esteem, innovadifferent perspective or fresh approach often tion and motivation. enriches the way we work together.” ICT also nurtures its people’s developICT has a number of initiatives to support ment. A prime example is Nicole Clarke, the mental health and wellbeing of its who began on reception in Albany in 2013, employees. There are monthly neck progressed to customer services, and shoulder massages, and was promoted to manager of techsubsidised gym memberships. nical support, and then, in July Boxes of fresh fruit are deliv2018, moved to Toronto to be ered twice a week and “baking the company’s operations and Friday” has become a muchtraining manager for Canada. loved tradition. “Maintaining “Many staff comment on the the family feel to the company positive environment at ICT, has been important, and the which is a large factor behind CEO’s wife (a company director) our retention of quality staff, and Nicole Clarke and mother-in-law come in to bake a reflection of the value the company for everyone,” smiles Erin. “It’s not places on the people who work here,” just the food itself that’s appreciated, it’s Erin says. “Looking after people through the social aspect too. We had the kitchen supporting wellbeing, including personal specially designed so there’s room for us and professional development, is important to cluster, chat and enjoy quality time out.” as the company continues to accomplish There are sports teams, including for the and grow.”
With this empowerment comes increased self-esteem, innovation and motivation.
N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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AG M 2019 R E P O RT HOW DID MEMBERS HEAR ABOUT OUR EVENTS?
AGM 2019 Report Business North Harbour (BNH) would like to thank the members, associate members and all interested parties who attended the 2019 Annual General Meeting of BNH Incorporated on 24 October at 4.00 pm. Peter Lamberton as chair and Kevin O’Leary as general manager both reported back on the challenges and highlights of the 2018/19 financial year and outlined the overarching strategy for the current year through to June 2022. The chair confirmed that BNH’s purpose is to: • Empower economic prosperity and growth • Provide an advocacy voice for members’ concerns • Facilitate networking for business development • Provide access to key stakeholders and decision makers who may affect investment
The 2018/19 financial year proved to be quite challenging for the organisation with the departure of communications and marketing manager Shirner Dyson and long-standing general manager Janine Brinsdon. This resulted in the executive committee deciding to reduce the number of scheduled events from 37 to 24, and re-scheduling the business expo to February 2020. These departures also considerably increased the pressure on the remaining team members who are to be commended for their outstanding contributions throughout this difficult period. Despite all this, the 3 Cs – Connect, Communicate, Collaborate – continued to drive key achievements in line with our members’ identified needs. A variety of opportunities were provided for business owners, property owners, and employees to attend events with keynote speakers, to gain knowledge on specific topics, whilst also providing opportunities for business and personal growth and development. Additionally, our members continued to derive significant benefits from the variety of programmes on offer in relation to crime prevention, and waste management and minimisation. The BNH team was once again kept busy providing feedback to Auckland Council and 12
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Auckland Transport on a variety of topics including the Annual Budget 2019/20, Our Water Future, a number of different bylaws and 13 specific transport initiatives, the most significant being the Rosedale Bus Station project, which forms part of the much larger Northern Corridor Improvement project. Kevin O’Leary explained that BNH will continue to advocate as strongly as possible for members whenever the opportunity arises to achieve positive outcomes. As a lone voice our influence will always be limited, so we will need to collaborate with other key stakeholders to strengthen the effects of our advocacy. A prime example of the need for any such collaboration is the ongoing development of the “Bridge to the Future” strategy. This RoadMap looks to ensure that the development of the North Shore – not just our BID (Business Improvement District) – is shaped in a planned and integrated manner, making this location a place where people want to live, work and recreate. This is an extremely important piece of work moving forwards, the full details of which can be found on the BNH website.
259 e-news 97 word of mouth 30 social media 26 FYI magazine 5 street signs FYI MAGAZINE
4 copies 16,600 printed copies 981 online reads 4,157 online impressions
businessnh.org.nz
24% returning visitors 79% new visitors 21% increase in users 7.2% increase in session time $3,956 online advertising income SOCIAL MEDIA
L inkedIn 21% growth
As a lone voice [BNH’s] influence will always be limited, so we will need to collaborate with other key stakeholders to strengthen the effects of our advocacy. The annual financial reports to 30 June 2019 were presented to the satisfaction of attendees, along with key performance measures for the current financial year. Additionally, the draft budget for the 2020-21 financial year was approved. The executive committee members all confirmed their desire to continue into the second year of their current tenure, as per the BNH constitution, thus there were no vacancies to be filled at the AGM.
36% growth Twitter
3% growth E-NEWSLETTERS
37 e-newsletters sent 22.6% average open rate SURVEYS
5 surveys sent 486 responses
AG M 2019 R E P O RT
INORGANICS COLLECTIONS
13m3 reused by community and non-profit organisations
2 Inorganics collections
1.25m3 sent to landfill
(Sept 2018 and March 2019)
There are nightly security patrols, 365 days a year. Special attention is paid to “hot spots” – premises that have previously been targeted by criminals and/or at risk of trending crime.
53 Number of businesses that participated 82% Members who rated landfill reduction “important” or “very important” in Business North Harbour’s annual survey
11 0m 3
3,650 Reports received on
95.75m3 recycled by Abilities Group ll e Total a m o u nt c o
security “hot spots” ct e
d
FOOD WASTE COLLECTIONS
$45,500 Amount received
from two grants from Auckland Council Waste Minimisation and Innovation Fund (in June 2018 and December 2018)
6 Number of FREE food waste collections
49.26
Tonnes of greenhouse gas emissions reduced from landfill
offered to Business North Harbour members
19 Number of organisations having
18.519
weekly collections, including cafés, catering companies, sports clubs, churches, and commercial businesses
Tonnes of food waste diverted from landfill each year
RECYCLING AND UPCYCLING
1,296 Pallets recycled –
reducing roadside waste and upcycling to companies that require additional pallets
EVENTS
24 events and workshops 1,772 total event registrations 85% speaker quality rating 97% of members said content was beneficial to their organisation
Stand out speakers
194 attendees for Gilbert Enoka 183 attendees for Nigel Latta
425 Visits to North Harbour commercial premises, resulting in:
189 Information packs distributed 41 Physical assessments of premises to try and avoid future criminal activity
764 Commuters reached through travel expo presentations (up 11 per cent from 2018).
326 Transport resource kits distributed to business owners (up 16 per cent from 2018).
Key advocacy and submissions on: Council Budget 2019-20, Our Water Future, Waste Management and Minimisation Bylaw, Trade Waste Bylaw, 13 transport projects WOMEN IN BUSINESS
4 events with 345 attendees 65% increase in attendee numbers throughout the year
$8,000
in event sponsorship Stand out speaker
124 attendees for Paula Bennett
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CRIME PREVENTION
Protecting your business: an end-of-year security checklist The pre-Christmas rush and holiday closedown always bring an elevated risk of being targeted for crime, with an increase of business before the break and then premises being left closed and unattended for a while. This makes now a perfect time to consider a review of your security protocols and procedures.
The basics
Are your primary security features – such as alarms, locks, lights and CCTV – working and sufficient? And, consider your layout. Are you inadvertently making it easy for an opportunist criminal? What’s on display, and can you see it from key areas within your business? What can be taken/stolen from your front-of-house easily, and can your staff clearly view the exits and entrances to your business, to ensure all visitors are noticed as they arrive and leave? What’s your visitor registration process? What areas can they get unattended access to? Is your delivery area secure? Are courier parcels and deliveries often left unattended for a period of time? CCTV is a good idea in these places. Secure cash on your premises at all times. Avoid leaving safes ajar or cash boxes and bags on desks insecurely. Put money in nondescript bags when storing or transporting to avoid them being easily identifiable or noticed by others. Do you have a process for disposing of sensitive and/or important business docu-
ments to avoid identity theft and business fraud? Dealing with these correctly to avoid information leakage is an essential protection measure. Consider using a shredder or even a document destruction service. Security awareness is often overlooked when doing staff training. Incorporate some basic training and expectations around premises security in your team meetings. Encourage your employees to challenge unattended visitors in restricted areas, and to speak up if they spot potential security issues and weaknesses during the course of their day. Ensure staff take ownership of the security of their work areas. With everyone’s mindset aligned, you can increase your business’ crime prevention ability and minimise crime opportunities.
With the year ending it may also be a good time to review your staff access. Does it need modifying, for example, if someone has left? Are all your keys or cards accounted for? This could be an opportune moment to refresh door codes, alarm codes, and computer passwords that may have remained the same throughout the last year.
Yards and storage
Check your yards. Is your equipment/plant secure and permanently labelled with some form of identifiable security code or feature? Check gate locks to make sure they’ve not deteriorated. Do perimeter fences have any holes? Fix any broken lighting. Is it time to refresh your warning signage? Put that bold signage in obvious places to make people aware an area is restricted, or that you have functioning CCTV.
Cybercrime and trade fraud
Make sure you have sound and tested trade account verification and authorisation checks to avoid trade account/credit fraud. Do you ask your customers for identification? Is there more than one level of security check before purchases are approved and products are supplied? Back up your own business data regularly in more than one place, and ensure you know who has access to it. No matter how big or small your business, by making a few simple changes here and there you can vastly improve your security and crime prevention ability. Act now and be ready for 2020!
Reporting crime Waitemata Police now have a new mobile police base that will be used at community events and for hi-visibility policing throughout the Waitemata District. Keep an eye out and come and say hello if you see us.
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Andrew Hawkins Acting Senior Sergeant Area Youth & Communities Manager (Relieving) North Shore, Waitemata East +64 9 213 8000 andrew.hawkins@police.govt.nz
T RA N S P O RT
Ceres Court: Business North Harbour mitigates AT’s “No Parking” proposal Following a complaint from a Business North Harbour (BNH) member, Auckland Transport (AT) made a submission proposing “No stopping at all times” parking restrictions at the end of the cul-de-sac on Ceres Court, Rosedale. The proposal responded to a request to address issues of parked cars blocking the turning circle at the head of the cul-de-sac. AT indicated the proposed parking restrictions were consistent with other cul-de-sacs in the area and would make sure that drivers could turn safely at the end of the street. BNH hit the street and received overwhelming opposition to the proposal. The main concern from members who were
directly affected was the impact the decrease in parking would have on the street, especially with the recent introduction of on-site paid parking at Millennium Institute. This has had a detrimental effect for the area’s street parking, as some Millennium patrons choose to save money and park elsewhere. Therefore, local on-street parking is viewed as valuable. Following discussions with BNH, and having reviewed supporting evidence, AT has made changes to the project, with a reduction in yellow lines that will now only be implemented around the entrances of Te Kura Kaupapa Māori O Te Raki Paewhenua school (as shown right).
Bush Road/Albany Highway intersection: proposed parking restrictions In September, A T requested feedback on its proposal for new parking restriction on the southern side from 229 Bush Road to the intersection with Albany Highway. The suggested changes include: • Broken yellow line restrictions to ease congestion by leaving the lane open for traffic leading into the intersection • Clearway from 3.00 pm-7.00 pm, weekdays only, to allow drivers to stay in the correct traffic lane during the evening peak, rather than crossing the centre line to pass parked cars
The proposal responded to a request from the Upper Harbour Local Board to address congestion along this stretch of road, especially at peak times. AT acknowledges that, while its proposal is aimed at improving traffic flow along Bush Road, the parking restrictions may impact people on the street. After speaking with our members and realising that there was consensus, Business North Harbour made our submission in agreement with AT to implement a combination of broken yellow lines and a clearway from 229 Bush Road through to the intersection of Albany Highway. We are currently awaiting AT’s response.
The Speed Limits Bylaw 2019 This is now in force, so please be aware of the following roads that either have a new speed limit, a variable speed limit, or one that will now be enforced:
30 Civic Crescent, Albany (full length)
50 (40 during school drop-offs and
pick-ups) Carolina Place, Albany between Bush Road and 21m west of Bush Road Bush Road, Rosedale between 335m north of Carolina Place and 58m north of Rosedale Road
60 Albany Highway, Albany
between Unsworth Drive and 150m southeast of Bush Road Lonely Track Road, Albany Heights between 100m west of Fairview Road and Gills Road
Albany Heights Road, Albany Heights (full length)
70 Upper Harbour Drive, Green-
hithe between 105m east of Tauhinu Road and Albany Highway
80 Albany Expressway, Albany
between Bush Road and 90m south of Oteha Valley Road Greville Road, Pinehill between 150m southwest of Hauraki Crescent and Albany Expressway The Avenue, Albany between Paremoremo Road and 200m east of Paremoremo Road For further information, visit at.govt.nz/media/1979534/proposedspeed-limits-bylaw-with-schedules.pdf
Northern Corridor Improvements: Paul Matthews Road NZTA reports that work is underway to open up land near the existing North Harbour Hockey facility and create the new Paul Matthews Road. Between now and April 2020, earthworks will be restarting alongside SH18 and the new road will take shape. Work is also progressing on two new viaducts. These bridges will form a SH18/ SH1 connection, and eventually carry traffic from west to north and north to west.
We welcome members’ questions and constructive feedback on the district’s roading and public transport. E-mail your queries and comments to transport@businessnh.org.nz N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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CO V E R STO RY more businesses adopting the Five Ways to Wellbeing and Te Whare Tapa Wha models of wellbeing. Workplaces are telling us they want the tools and resources to ensure that they can flourish – these are two things that can make a real difference.”
Workplace wellness
OK
It’s
not to be ok Throughout the year, Business North Harbour has hosted a series of events designed to help members support their and their team’s mental health and wellbeing. In the final FYI of 2019, our editor asked NZ’s Mental Health Foundation to help us highlight a few of the key messages from this extremely important – and incredibly broad – topic. What is mental health, and why is it so crucial for business?
The World Health Organization (WHO) states: Mental health is an integral part of health; indeed there is no health without mental health. And, it defines mental health as “a state of well-being in which an individual realises his or her own abilities, can cope with the normal stresses of life, can work productively, and is able to make a contribution to his or her community”. In May, the NZ Treasury issued The Wellbeing Budget 2019. It has not been entirely without controversy (for example, the surprise of the lady whose image was used on its cover) however its core aims are worthwhile and well-motivated: • Taking mental health seriously • Improving child wellbeing • Supporting Māori and Pasifika aspirations • Building a productive nation 16
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This could be critical for the country. It is anticipated that mental health issues could soon surpass other common health problems in NZ. In fact, according to WHO, depression could overtake heart disease as soon as 2020. Aside from the personal impact on individuals, it is estimated that serious mental illness costs the economy approximately $12 billion per year – 5 per cent of the GDP – through lost productivity, increased healthcare provision, and support payments for people temporarily or permanently out of work. Shaun Robinson, chief executive at The Mental Health Foundation of New Zealand says, “These are sobering statistics and a reminder we all need to spend time nurturing our mental wellbeing. Mental wellbeing is a precious taonga and one of the most valuable business assets. Businesses that support the mental wellbeing of staff are more productive, more profitable and have lower turnover. We want to see
A bit of short-term stress in the workplace could actually be a positive incentive. Striving to meet a last-minute deadline or complete a huge order could even inspire some creative thinking and an innovative, more efficient way of working. However, ongoing pressure is unquestionably harmful to the people and the organisation. “Problems can occur when the demands of the job aren’t matched by the resources available, such as lack of staff training, tight budgets or strict time constraints,” says Shaun. Positive communication is the cornerstone of a safe and healthy workplace. “We encourage business owners to make it clear to their teams that it’s OK to talk about stress and ask for support,” Shaun affirms. “It’s also important that everyone understands what their managers expect from them and the goals of the business. Otherwise there’s a real risk of people just working, working, working, trying to hit an unknown target and this can contribute to burnout.” Open Minds is a collection of practical resources (including posters, videos and factsheets) to help managers build their confidence and skills when talking about emotional wellbeing and workplace stress. These are all free to download at workingwell.co.nz. There are trends to be aware of too. • Friction between employees, resulting in arguments • High staff turnover • Increased sick leave • Decreased productivity • Complaints and grievances These are all signs of prolonged, high stress in the workplace.
Five Ways to Wellbeing at Work
It has been proven that workplaces that prioritise mental health have better engagement, reduced absenteeism, greater team morale, and higher productivity. Therefore, to help business owners support themselves and their staff, the Mental Health Foundation has partnered with the Health Promotion Agency to develop the Five Ways to Wellbeing at Work toolkit. • Give o Your time o Your words o Your presence • Be active o Do what you can
CO V E R STO RY o Enjoy what you do o Move your mood • Keep learning o Embrace new experiences o See opportunities o Surprise yourself • Take notice o Appreciate the little things o Savour the moment • Connect o Talk and listen o Be there o Feel connected
Not only should these principles help everyone involved to find balance, build resilience and boost their emotional wellbeing, they can also help employers meet their mental health and wellbeing obligations under the Health and Safety at Work Act 2015. The toolkit contains factsheets and straightforward tools for businesses of any size and sector. These are all free to download at mentalhealth.org.nz.
Business owners and managers: don’t forget to look out for yourself too
There is always talk about the duty of care that employers have for their staff. But before a manager can look out for their team, they have to look out for themselves. Shaun acknowledges that managers sometimes feel they need to cope on their own without asking for help, quietly shouldering all responsibility. However, when a business owner is stressed, it affects them and there is a “trickle down” effect on employees and clients.
“If you’re a business owner and you feel as though you’re struggling, remember it’s OK to share that. Have a chat with someone that you trust. Or, visit your GP and ask for advice. It takes courage, but you’re giving people permission to help you.”
“Are you OK?”
On the face of it, this is such a simple question, but it could be the start of a conversation that changes a life. “Even when you know someone really well, it can be hard to recognise if they’re in emotional pain and whether they need help,” Shaun says. “It can be just as hard to spot the signs in yourself too,” he adds. “It could be a small change that tips you off; something that just doesn’t seem quite right for that person. Trust your gut feeling. If something feels or sounds wrong, more often than not it is. You have nothing to lose by asking the question – they might say ‘Yes, I’m OK!’ and there’s no harm done. If they’re not OK, they will appreciate you checking in.” Timing and location are important. Asking “Are you OK?” could prompt a long and emotional outpouring, so it is best to be somewhere comfortable and reasonably private. “Be relaxed and friendly when you ask, and make sure you’re in a good headspace, one where you’ve got the time and energy to listen properly,” Shaun advises. The website ruok.org.au provides useful guidance about how to listen with an open mind, encourage action, and check in with someone’s progress. Shaun offers these final words of advice and reassurance. “We acknowledge the daily pressures that businesses face and that finding time to incorporate wellbeing best practice may seem like a hurdle, but there’s a large body of research to prove
Do you know someone who might need some extra support? Some of the signs:
• Finding it hard to switch off • Avoiding (or no longer enjoying) spending time with friends and family • Worried about being “a burden”, or feeling guilty or worthless • Suffering from extreme mood swings • Feeling desperately sad and/or crying uncontrollably • Feeling scared, panicky or anxious • Loss of interest in personal appearance or hygiene • Evidence of injury or self-harm
the benefits pay off. You will see reduced absenteeism, higher engagement, greater productivity and happier workers. Initiating small steps will make it easier for change to occur. We have great resources freely available on our website to guide you on your way.” REFERENCES: https://www.who.int/news-room/fact-sheets/detail/ mental-health-strengthening-our-response https://www.budget.govt.nz/budget/2019/wellbeing/mentalhealth/index.htm https://www.ruok.org.au/how-to-ask
Daily rituals for good mental health A few tips from Sue Kohn-Taylor, personal development and wellbeing coach, and Business North Harbour associate member
Morning habits
Day habits
• Wake to a pleasant-sounding alarm. Tweeting birds or soft music is better to warm up your brain than honking horns, harsh bleeping or loud music. • Make your first thoughts positive; bat the negative “I’m so tired” out of the way! “It’s going to be an excellent day.” “My life is great.” Even if you don’t feel this, it tricks your mind into hearing positivity to start the day. • Get the brain and body warmed up first with stretches or walking. Movement helps kickstart the feelgood hormones that your mind and body love.
• Give your brain rests during the day by having mindful moments. Your brain can’t function in its best state non-stop. Make a cup of tea mindfully. Take deep slow breaths at your desk and think calmly. Stand in the sun with eyes shut for a few minutes. Rest your thoughts. Be present. Do it mindfully. • Drink plenty of water. Your brain needs it too! A dehydrated brain works slower and gets tired easily.
Evening habits • Restrict screen time after 7.00 pm.
The blue light that transmits from screens turns off your melatonin production – and you need melatonin to sleep! • Turn the lights down, as this helps with melatonin production. • Despite a few famous cases (like Margaret Thatcher and Donald Trump purportedly needing just four hours), experts generally agree that we need at least seven hours of sleep every night. Set an alarm on your phone to remind you when it’s time to get ready for bed. Your routine should then be calm, slow, mindful and focused on the nurturing of sleep.
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CO V E R STO RY
Nourishing good mental health There is considerable research indicating a link between nutrition and positive mental health. Recently, one small study even suggested that an improved eating plan could help to alleviate the symptoms of depression in as little as three weeks – potentially half the time that anti-depressants can take to start working. In particular, a Mediterranean-style diet rich in fish, nuts, grains, and olive oil – but lower in dairy and meat – seems to have benefits for emotional wellbeing (as well as heart health). To help maintain energy and positivity during the working day, there are numerous local cafés and shops offering a tasty and nutritious lunch – poke, salads, pittas, unbaked, organic – but for people who like to prepare their own food, Stephanie Mount from Food For Thought Nutrition on Apollo Drive shares some quick, simple, healthy lunchbox ideas that won’t break the bank. All the recipes referenced are available for free online.
Salmon and black bean salad with cumin and lime dressing Adapted from Sheela Prakash’s recipe on thekitchn.com
Salmon has omega-3 fatty acids which are fantastic for a healthy heart and brain function, and act as an anti-inflammatory. Beans are a great source of fibre for a healthy gut, and iron for energy production and oxygen transport around your body. 100-120g salmon fillet, pan fried in 1 tsp of olive oil Half a can of black beans, rinsed Half a cup of cherry tomatoes, halved Half an avocado 1 tbsp fresh lime juice (or lemon if no lime) ¼ tsp ground cumin Pepper to taste Flake the salmon into a bowl with a fork. Add all other ingredients and combine. Makes two servings. This salad can be put into a wholemeal wrap for ease of eating if desired.
Tuna, rice and veggie salad Adapted from recipe on Healthy Food Guide
This is a fast and easy lunch. You can prep the ingredients and take to work to put it all together. Brown rice is highly nutritious and has slow-release carbohydrates which our brain relies on for its energy source. Brown rice and veggies are high in fibre; the more fibre we have in our diet, the more health benefits we get – such as a healthy gut, lowering cholesterol and a longer lifespan! Add 1x 95g can of tuna to half a packet of 90” brown rice with a cup of salad greens, one chopped tomato, half a chopped capsicum, and dress with half a lemon and a teaspoon of olive oil. Mix to combine. 18
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Vegetable savoury muffins Adapted from recipe on healthylittlefoodies.com
These muffins can be made at the weekend and frozen for lunches during the week. This recipe uses olive oil which is a major part of the Mediterranean diet and is associated with a reduced risk of cardiovascular disease (CVD). Olive oil is high in phenolic compounds which are antioxidants. These protect the body from excess free radicals, which can damage cells and are linked to cancer and heart disease.
Don’t forget you can pack a humble sandwich with nutrients!
1 courgette, grated 1 carrot, grated ¼ cup frozen peas ¼ cup frozen corn 1 cup cheddar cheese, grated ½ cup low-fat milk ¼ cup of low-fat Greek yogurt ¼ cup olive oil 2 eggs 2 cups wholemeal flour 3 tsp baking powder
Salmon (or chicken) wholemeal salad sandwich
Preheat oven to 180°C (gas mark 4). Place the courgette and carrot onto a clean dish towel and wrap it around the vegetables. Squeeze all the juice out. Tip the courgette and carrot into a large mixing bowl along with the peas and sweet corn. Add the cheese, milk, yogurt, olive oil and egg and stir until combined. Mix the flour and baking powder together and then slowly add to the wet ingredients. Fold in gently, until just combined. Spray a 12-hole muffin tray with oil. Spoon the mixture equally between the 12 sections. Bake for 20-25 mins.
2 slices of wholemeal bread 1 tablespoon of hummus ¼ avocado Salad veggies of your choice (capsicum/ lettuce/tomato/cucumber) 1 x 95g can of salmon (flavoured or plain) or swap out for deli-shredded chicken
Fast to make, this sandwich is a satisfying lunch that is balanced in beneficial fats, protein and nourishing carbohydrates. The variety of ingredients gives a meal full of a range of nutrients, especially iron and B vitamins in the bread, vitamin C in the veggies, and omega-3 from the salmon.
U P P E R H A R B O U R LO CA L B OA R D E L E C T I O N S
Local elections final results: Upper Harbour Local Board (UHLB) A snapshot of the six candidates who are representing you The following comments are excerpts from Insight Auckland’s Special Report: Local Elections (Final Result) for UHLB. You can read the report in full on Business North Harbour’s website.
Anna Atkinson
I stand…to protect the way of life that we cherish and to ensure that the Upper Harbour area reaches its full potential. I offer my enthusiasm, business acumen and leadership to advocate fiercely for our area. I love living in the Upper Harbour region. I have twenty years in business as a chartered accountant and I will use my experience to ensure your rates are spent effectively, efficiently and with accountability. My aim is to protect and enhance the environment and advocate for better transport options. Working alongside other Living Upper Harbour candidates, I will support healthy active communities, growing green spaces, and greater transport choices, by making smart equitable decisions.
Uzra Casuri Balouch My priorities [include]:
• Ensure that the residents and communities are empowered and engaged and are able to influence what happens in their neighbourhoods. • Advocate for an affordable, wellconnected and accessible transport network, frequent feeder buses, active transport infrastructure, and more capacity at the Albany Park and Ride by optimising the current site and building a multi-storey carpark. • Advocate for affordable rates, the acquisition of Bomb Point as a reserve, and the retention of Hobsonville Marina as a public asset. • Fund awareness programmes to minimise the negative environmental impacts from urban development, fund enhancing and restoring the NorthWest Wildlink, a pest free Upper Harbour strategy and our amazing volunteers.
Nicholas Mayne
There are lots of projects I would like to see [including] a community recycling centre on Rosedale Road. My priorities are the values that Living Upper Harbour are committing to:
• Healthy active communities [including] • Developing fun recreation options for all ages in all communities • Growing green space [including]
• Lobbying for the acquisition of open space in growth areas for recreation and conservation purposes • Greater transport choices [including] • Pushing for better feeder buses and management of park and ride carparks • Providing safer foot paths and road crossings • By making smart equitable decisions [including] • Proactively seeking the views of local communities • Consider all relevant information before making a decision • Equitable expenditure for all places in Upper Harbour
Margaret Miles
My priorities [include]:
• Advocating for greater allocation of funding to Local Boards to distribute funds for local parks and community projects. • Recognising the needs of rapidly growing areas of Upper Harbour including Albany, Hobsonville and Whenuapai. • Obtaining parklands and open space for current and future generations. • Advocating to Auckland Transport who have the decision-making role, for our roading, footpath and cycleway projects. • Advocating to Auckland Transport to significantly increase the car parking at the Albany bus station by the construction of a car park building, in order to provide car parks for residents so they can then use public transport to the city to decrease peak hour traffic congestion.
Brian Neeson
I’m proud of all the board has accomplished…There is still much to do. I look forward to continuing to improve our local communities that everyone is proud to be part of. Better transport, more parking, safer streets, more community facilities, better access to motorways, improved cycleways, walkways, environmental protection, fight for better care of our sports fields and open spaces and support local business opportunities. These are some of the challenges that we are working on at present. I look forward to continuing to represent all the wonderful communities that make up the Upper Harbour, which is a wonderful place to work, play and bring up a family.
Lisa Whyte
One of the tasks early in the term is updating the local board plan - this involves engaging with our community to ensure our priorities are aligned. [Among other things] we need to:
• Complete the park and greenway initiatives we secured from the compensation funding from NZTA as part of the Northern Corridor project. • Progress the acquisition of Bomb Point in Hobsonville as reserve land. • Continue to lobby AT for better parking solutions at park and ride stations and improved feeder bus services, along with completion of long promised but overdue projects like the Dairy Flat Highway/ Avenue intersection upgrade, the Gills to Oteha link, and Brigham Creek Road upgrade.
Questions, suggestions or concerns? Contact Upper Harbour Local Board
Office: 30 Kell Drive, Albany Opening hours: Monday to Friday: 9am-5pm. Closed Saturday, Sunday and public holidays. Postal details: Auckland Council, Private Bag 92300, Auckland 1142 Phone: 09 414 2681 Email: upperharbourlocalboard@aucklandcouncil.govt.nz @UpperHarbour
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CO M M U N I T Y
Help feed a Kiwi family this Christmas The “picture perfect” festive season is all about sharing time, gifts and good food with family and friends. But sadly, this is not always a reality for many Kiwis. Statistics show that one in five Kiwi children are living in households without access to enough (healthy) food. In an effort to challenge these statistics and uplift communities, Christmas Box was founded. What began as a local initiative from LIFE Community in 2001 has since grown into a successful endeavour that has brought hope and nourishment to the tables of more than 112,000 families in NZ, 13,000 families in Melbourne, and 6,300 families in the Cook Islands. “The September 2019 quarter figures (from the Ministry of Social Development), confirm that New Zealand is in a poverty crisis,” explains Lili Lemalu, Christmas Box’s LIFE community manager. “Frontline community workers are saying the demand for food (and housing) has significantly increased. Which is why a Christmas Box could be the decider on whether or not families celebrate Christmas. It’s so heartbreaking that it has this much power… but sadly it does.” Lili continues, “We partner with more than 350 community organisations, including NZ Police, schools, Anglican Trust Women & Children, and The Salvation Army who work with families in need. These organisations then distribute to families they feel will benefit.” “Every year families are having to choose between rent, electricity and fixed costs, so families are opting out of food, which has a huge impact on Christmas. Every family wants to celebrate Christmas.” – Ash Maindonald, Principal, Western Heights School 20
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“How can I get involved?”
Christmas Box is looking for donors. For every $30 donated, a corporate sponsor (including the likes of Nestle, Sanitarium and Stuff) gift an additional $45. This sees the donation of a generous food box worth at least double that initial donation. Each box is carefully assembled to cater for a family of four to six. It will typically include Weet-Bix, Milo, and staples like rice and noodles, helping to supplement breakfast, lunch and dinner for up to a week. As well as donating money, supporters can give of their time too. Christmas Box’s packing days are exciting and uplifting events! They happen in eight locations around the country – from Kaikohe to Dunedin – including Auckland (close to the
airport). The date this year is Saturday, 7 December. Volunteer registrations are open now for anyone aged 15 years and over. “Without Christmas Box, we wouldn’t be having Christmas. We can now have Christmas dinner and enough food to last for a while. You have brought joy to our family and smiles on our kids’ faces.” – Christmas Box recipient
Feeding 560,000 people is no mean feat and Christmas Box needs your help! Donations can be made online at christmasbox.co.nz
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THE SHOPPER READY. ARE Y The biggest shopping bonanza in Auckland is happening again this year!
N OV EM B E R 3 0
TH
The Shopper’s Guide will be YOUR “bible” on the day. On our website we have a list of ALL participating businesses – be sure to visit the webpage regularly as we are adding new listings every day! The seventh Business North Harbour One Day Sale shopping extravaganza is happening again this November. Do not miss out on this great opportunity otherwise you’ll have to wait another 12 months! If you are a wholesaler or retailer with surplus stock, make the most of shoppers in their tens of thousands seeking a bargain that day. There’s no need to worry about the crowds as we are expecting over 50 businesses to participate so there is room for everyone. Come onboard and let’s work together to make the most of our famous One Say Sale shopping bonanza!
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P RO F E SS I O N A L D E V E LO PM E N T : N O RT H S H O R E G O L F C L U B
Why golf is great for the mind, body and spirit Despite how it may occasionally feel (for example, as you tot up the number of lost balls) golf is known to be beneficial for both physical and mental health at all stages of life. Research in Australia had some fairly startling findings:
ANXIETY DEPRESSION STRESS PANIC ATTACK
AVERAGE POPULATION
GOLFERS
18.3% 15.1% 25.8% 5.4%
11.9% 8.7% 22.5% 3.0%
Based on reports for the previous 12 months Research: Roy Morgan Single Source (Australia)
“It’s a pastime that enables generations of families to spend quality time together, and helps players of all ages stay active and alert,” says Rowland Griffiths, general manager of North Shore Golf Club. “Many of our members used to go mountain biking, or play rugby, soccer or squash when they were younger. But as we get a bit older, our bodies might start to baulk at these more intense activities. That’s why golf is so perfect!”
Golf is good. It means I get some fresh air and exercise, take my mind off work, and see some of the landscape of the place I’m visiting. – Harry Connick, Jr
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Indeed, a round of golf involves taking at least 10,000 paces – probably without even thinking about it. Carrying a bag of clubs around the course can help fitness levels, and the repeated action of a golf swing helps keep muscles moving and improves balance. Being outside in scenic surroundings is both relaxing and stimulating. North Shore Golf Club’s 27-hole course is only a stone’s
No other game combines the wonder of nature with the discipline of sport in such carefully planned ways. A great golf course both frees and challenges a golfer’s mind. – Tom Watson
throw from North Harbour’s commercial hub, but feels like a world away. “If I had $10 for every time someone said to me, ‘This is beautiful – and I had no idea it was here!’ I’d be a rich man,” laughs Rowland. The picturesque bush setting helps players switch off from the world’s frenetic pace, and nurture positive thoughts. “You’re giving yourself space to breathe.” And, of course, many enduring friendships have been forged on the course (or at the 19th hole!) Numerous studies have shown that social interaction is an integral part of physical and emotional wellbeing. For Rowland, this even goes beyond Albany. “Think of all the amazing holidays you could take on the world’s golf courses, meeting like-minded people!” he enthuses. (09) 415 9924 51 Appleby Road, Albany northshoregolfclub.co.nz
P RO F E SS I O N A L D E V E LO PM E N T : ACCO U N TA B I L I T Y N E T
Xero offers free mental wellbeing support to more than 850,000 Kiwis – and AccountabilityNet is proud to be involved Xero has announced that it is extending its XAP (Xero Assistance Programme) for a further 12 months. This means that it will be providing free and confidential wellbeing support to approximately 850,000 New Zealand small business owners, their employees and families. This decision has been taken in response to the results of the 2019 Small Business Wellbeing Report, jointly commissioned by Xero and the Mental Health Foundation of New Zealand. Concerningly, even though nearly a quarter of Kiwis experience poor mental wellbeing, the report showed most small business owners are failing to realise their team would benefit from improved wellbeing. Moreover, some SMEs are struggling themselves and failing to ask for help.
“Conversations with our clients aren’t simply about the numbers. They’re looking for ways to reduce the stress”
Unlike some of the larger corporates, many small businesses don’t have access to the funded support and counselling usually made available in bigger workplaces – which is where XAP can help. AccountabilityNet has been onboard with the programme since day one of its pilot scheme earlier this year. Client services manager Patsy McCook urges small business owners to make use of this service themselves, as well as encouraging their teams to do likewise. “We’ve been in business for 24 years, so we know how overwhelming and isolated it can feel in small business,” she explains. “Conversations with our clients aren’t simply about the numbers. They’re looking for ways to reduce the stress in their lives and find ways to free up valuable time.” Patsy continues, “Often small business owners feel it’s a battle to get ahead, even though they work long hours. They find it hard to hire and retain the right staff, and cash flow seems a constant worry, frequently coupled with debtor problems. We help our clients implement efficient financial processes with Xero and its add-ons, and now, being a partner with Xero, means we can offer this fantastic programme as another level of help.”
Life can
be hard getting help
is easy
Free confidential support for you and your family Life can get tough at times but talking to someone who can help is easy. XAP is a free and 100% confidential support program offering face to face, online and telephone counselling. Get free support for you and your family by calling 0800 360 364 and using the access code XEROCUSTNZ or go to xero.com/xap for more info.
F
Proudly brought to you by Xero
2019 Small Business Wellbeing Report
The biggest challenges business leaders were:
for
small
1. Recruitment/finding good staff 2. Compliance requirements 3. The need to be an “expert in everything” XAP is available free of charge – through its own provider Benestar – to all Xero starter, standard and premium subscribers. It gives users access to face-to-face, telephone and online counselling, as well as the Benehub and Benestar app, all completely confidential and paid for by Xero. “The Kiwi attitude of ‘she’ll be right’ is still common, and a lot of people find it hard to really talk about how they feel, especially men,” comments Patsy. “It is absolutely not a sign of weakness if you’re feeling ‘down’ or overwrought. Please just start by talking to someone. We’re here for our clients, only to help and not to judge.” For more information about how to access XAP, e-mail xap@xero.com Call Patsy McCook (021) 257 0972 Appointments can be made online or over the phone. www.accountabilitynet.co.nz
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G O V E R N M E N T & AS I A N B U S I N E SS
Chinese translation kindly provided by Joy Yuan of Turner Hopkins
你需要告知客人哪些信息？
What you need to tell your customers Any business that sells online or in person is obliged to tell customers certain key facts about its products, services and business practices. The company website and social media pages are a useful way of sharing the basics: • Contact details • Any extra costs, such as delivery fees or call-out fees • Returns policy • How to complain • Online shopping details, such as how payments are kept secure (e.g., SSL certification) or the currency quoted You also need to describe your privacy policy, and how you collect your customers’ information. Legislation concerning data collection changed recently; refer to FYI September 2019. 26
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Sales agreements need to be fair and transparent – and written in plain language. Sellers should avoid technical terms and jargon. Buyers should make sure they understand the terms, and not be afraid to ask for clarification. Visit business.govt.nz/risks-andoperations/dealing-with-customercomplaints/what-you-need-to-tellcustomers to find out more.
任何在线或线下销售的企业都有义务告知客 户关于其提供的产品或服务相关重要信息。 公司网站或者其社交媒体页面就是很好分 享这些基本信息的渠道, 可以分享以下的信 息： • 企业联系方式
• 任何额外费用的产生，如送货费或叫车费 • 退货政策
• 如何投诉
• 网上购物的详细信息，例如何保证客户支 付信息安全（如SSL认证）或所用的货币 单位 你还需要包括你的隐私政策，以及你是如何 收集客户信息。有关数据收集的立法的最近 变更；参考我们FYI 2019年9月的杂志。 销售协议必须徐要秉持公平性以及透明性， 并用通俗易懂的语言书写。卖方应避免使用 技术术语和行话。买家应该确保自己理解这 些条款，如果有任何问题和疑问都可以要求 卖方给与解释和澄清。
访问 business.govt.nz/risks-and-operations/
dealing-with-customer-complaints/whatyou-need-to-tell-customers 了解更多信息。
G O V E R N M E N T & AS I A N B U S I N E SS
新的食品安全合规在线工具
New online tools for food safety compliance New Zealand Food Safety (a business group of the Ministry for Primary Industries) has co-developed three new tools to help businesses that grow, make, sell, store, or transport food meet their food safety requirements.
My Food Rules
This helps businesses find out what food safety rules they need to comply with. In around 15 minutes, it takes users through a series of questions about their business, so that they understand the essentials (e.g., the correct plan they need to use, and how to register their business). To get started, visit mpi.govt.nz/food-safety/ food-act-2014/my-food-rules
My Food Plan
This is an extension to My Food Rules, and is designed for businesses that make high-risk foods, such as chilled or ready-to-eat, or need a plan that covers multiple Food Act registrations. It includes food safety procedures that have been pre-evaluated and can be registered in 20 days or fewer. Cafés that make and sell coffee to other businesses could find this useful.
Remote Verification
This is particularly aimed at the more than 1,000 food businesses in NZ based in more isolated locations, and aims to help reduce the usual costs associated with verifiers (such as travel expenses). There is more info at mpi.govt.nz/food-safety/ food-act-2014/overview/remote-verification
新西兰食品安全部（第一产业部的一个企业集 团）共同开发了三种新工具，帮助发展、制造、销 售、储存或运输食品的企业满足其食品安全要 求。
我的食品规则 这个工具有助于企业了解他们需要遵守哪些食 品安全规则。在大约15分钟内，它将引导用户回 答一系列有关其业务的问题，以便他们了解要点 （例如，他们需要使用的正确计划，以及如何注 册他们的业务）。首先，请访问 mpi.govt.nz/ food-safety/food-act-2014/my-food-rules
我的食品计划 这是对食品规则的一个扩展的一个工具，是为那 些生产高风险食品的企业而设计的，比如冷冻食 品或即食食品，或者需要一个涵盖多个食品法案 注册的计划。它包括食品安全程序，已经预先评 估，可以在20天或更短的时间内注册。为其他企 业生产和销售咖啡的咖啡馆可能会发现这一点 很有用。
远程验证 此工具是针对新西兰1000多家分布在较偏僻的 地方食品企业而研发，其目的是帮助减少与核 查人员有关的费用（如旅费）。更多信息请访问
mpi.govt.nz/food-safety/food-act-2014/overview/ remote-verification
做一个有责任感的主人
Be a responsible host this festive season Arranging a seasonal celebration at your workplace is a great way of thanking your team for all the hard work this year. You may choose to offer alcohol, or you may invite guests to bring their own. Either way, if you don’t have a workplace alcohol policy, you can create one using the Health and Wellbeing template on business.govt.nz’s Workplace Policy Builder. (You can use this tool for other policies too, such as flexible work, leave, social media, and family violence.) If you serve alcohol at your event, you must be a responsible host. This means offering plenty of food and a good selection of non-alcoholic drinks. You also need to help people get home safely, and ensure that anyone who shouldn’t be drinking, isn’t. This could include under-18s and those who are driving. The page business.govt.nz/news/host-responsibly-this-festive-season includes some practical tips, such as: • Say, “Yeah, Nah”: It’s completely OK to say no to a beer and yes to a glass of water instead. • Mingle, talk, play, dance: Put on some games and activities, play music for people to dance to, so there’s more to do than just drink. • Model behaviour: Make sure everyone knows a certain standard of behaviour is expected and, as the host, lead by example. • Be SunSmart: If you’re outside, encourage guests to bring a hat and sunglasses. Have sunscreen available that’s water resistant, broad spectrum and SPF30. Have a safe and happy holiday party!
在工作场所安排季节性的庆祝活动来感谢你的团队一直以来辛勤工作，。你可以 选择提供酒，也可以邀请客人自带。不管怎样，如果你还没有设置工作场所酒精政 策，你可以使用business.govt.nz的工作场所政策生成器的健康和幸福模板创建一 个。 （你也可以用这个工具做其他的政策，比如灵活的工作、休假、社交媒体和家庭 暴力。） 如果你在活动中提供酒精饮料，你必须做一个负责任的组织人。这意味着要提供充 足的食物和非酒精饮料的同时。你还需要帮助你的宾客安全回家，并确保不能饮酒 的人都没有任何的酒精摄入，这其中包括18岁以下的未成年人和需要开车的人。 business.govt.nz/news/host-responsibly-this-festive-season 页面包含一些实用的
提示，例如：
• 说“是的，不”：完全可以对啤酒说“不”，而对一杯水说“是”。
• 交融、交谈、玩耍、跳舞：进行一些游戏和活动，播放音乐供人们跳舞，因此，除 了喝酒，还有更多的事情要做。 • 示范行为：确保每个人都知道预期的某种行为标准，并作为主持人，以身作则。
• 成为阳光集市：如果你在外面，鼓励客人带上帽子和太阳镜。有防水、广谱和 SPF30的防晒霜。 祝您节日平安快乐！
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COMING TO YOUR STREET SOON!
COME MEET YOUR NEIGHBOURS If your business is located within the North Harbour business district, you are automatically a member of Business North Harbour. Look out for dates of future networking events. Join us for light refreshments to learn about the complimentary services offered by Business North Harbour and how we can help your business and our local business community.
MANAGE YOUR FINANCIALS without causing stress! 5 principles
1 2 3 4 5
Understand your numbers Build financial freedom Protect your assets Manage your financials without stress Make informed decisions when you need to
P 09 415 0319 visionaccounting.co.nz
S U STA I N A B L E B U S I N E SS N E T W O R K
Sustainable Business Network The success of our recent event where Green Party co-leader James Shaw shared some awesome insights into and examples of, business sustainability, is a platform on which Business North Harbour (BNH) wants to build. Our intention is to support our members to become more sustainable by dispelling a number of the myths that surround this topic. We want to explain in simple language what sustainability actually means for businesses and provide our members with ideas and opportunities that enable them to become more sustainable. BNH is looking at collaborating with organisations to run more events and initiatives that can help our members to identify realistic sustainability outcomes and support them to achieve their goals. One such organisation is Sustainable Business Network. National communications manager Fiona Stephenson explains a bit more.
Climate change, plastic packaging, well-being, transport. Barely a day goes past without something in the news about these growing issues and the need to tackle them. There’s a growing sense of urgency and an expectation that we all need to play our part. Here are some of the areas we suggest companies focus on to get started: 1 Being energy-wise: Understanding and managing your business’ energy use is good for the environment and good for business.
People care. T hey’re increasingly choosing to purchase products and services from brands they perceive to be more ethical, and they’re opting to work for companies with a purpose beyond profit. These trends are increasing, so it’s important for businesses to take sustainability issues on board, otherwise they may not stand the test of time. This can feel a bit overwhelming, or even irrelevant, especially to businesses trying to make ends meet. However, every business has the opportunity to take some positive action. Often, it’s simpler than you think to get started – after all, every journey starts with a single step! The most important thing is to be genuine about your commitment and authentic in communicating what you’re doing. The Sustainable Business Network exists to help businesses, wherever they are on their sustainability journey. Our network comprises more than 600 organisations. Most of our members are
small and medium enterprises, although they also include corporates, councils and not-for-profits. The commonality is their desire to create change for good. Through events and sharing news, we aim to connect and inspire these organisations, enabling collaboration and business opportunities. And, we help businesses act through expert advice, projects, and campaigns. Some of the benefits of joining our network are: • Access to free or discounted events for learning and networking • Keeping up to date with sustainable business news • Having your business profiled on the Sustainable Business Directory • Access to tools and resources, and expert advice • Exclusive offers from other members • Sharing your news through our creative news and social media outlets
2 Reducing waste: By minimising waste, your business can reduce the amount that goes to landfill, save money, and lower the input of materials that goes into production. 3 Travelling smarter: Enabling sustainable transport options for your staff (or reducing the need for travel) can help reduce road congestion, pollution and greenhouse gas emissions. Plus, you can save on parking fees. 4 Purchasing ethically: With every dollar you spend, you send a signal to the market about the standard of products and services you believe are needed. 5 Running a healthy workplace: Creating healthy, safe and productive workplaces is a foundation for longterm business success. Workplace practices and culture help attract the best staff, retain them, and bring out the best in them once they’re on board. To find out more and sign up for our newsletter, visit sustainable.org.nz
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S U STA I N A B I L I T Y
MEMBERS’ SUSTAINABILITY STORIES:
eco-friendly elegance at Lore When a couch made of polyester and foam gets thrown into landfill it is bulky and could take up to 1,000 years to decompose. It was thinking about this kind of wasteful scenario that inspired interior designer Catherine Byrne to found Lore. Based in William Pickering Drive, the company creates furniture, curtains, blinds, and accessories only from sustainable materials.
“It feels wonderful to breathe new life into the sofa gifted to a client by their grandmother” The company name comes from the word folklore, and Catherine loves the story behind treasured pieces of furniture. “It feels wonderful to breathe new life into the sofa gifted to a client by their grandmother,” she smiles, “and we can do it with denim that was destined for landfill or even with fabric made from 100 per cent recycled plastic bottles.” When clients are seeking new furniture, Catherine is careful to work with suppliers who share Lore’s ethical values, and the pieces are manufactured in Auckland to 30
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minimise the impact of travel distances. Lore’s curtains are often made from hemp or linen. “Hemp’s great!” explains Catherine. “It’s a high yield crop that requires very little extra watering or fertiliser.” She is also finding that commercial customers in particular are interested in the benefits of wool
curtains. “There’s only one factory in NZ that still makes wool fabric, and it’s in Auckland,” she says. “Wool fabric coverings can feel a bit scratchy, but of course this isn’t a problem for curtains. They’re inherently fire-resistant, and warmer in the winter and cooler in the summer.”
S U STA I N A B I L I T Y
Brilliantly simple environmentally-friendly ideas from around the world Pencil with seeds in the tip
Banana leaf ice cream cup
Overripe bananas with banana bread recipe on bag Water drips onto café plants
Event bracelet with wildflower seeds
“See more of Aotearoa, and generate less carbon” Business North Harbour (BNH) spotted this message on the Energy Efficiency and Conservation Authority (EECA) website. So, we asked them whether, for example, a couple driving around NZ would produce fewer carbon emissions than if they hopped on a commercial flight to Australia. With the proviso that greenhouse gas emissions can vary depending on what people do whilst on holiday, here is what EECA’s senior marketing advisor, Saffron Byron, told us:
Are emissions lower for internal New Zealand flights than transTasman flights?
Cycling to recharge devices
Largest ever purchase of electric vehicles Amazon in the USA has ordered 100,000 electric delivery vans. The first 10,000 of these have been purchased from Rivian (an American automotive rival to Tesla) and are due on the roads in 2021. The remaining 90,000 should be out and about by 2030. It is estimated that this US$440 million investment will save four million tonnes of carbon by 2030.
New Zealand’s first solar grid shared by businesses The country’s first (and so far, only) solar grid shared by businesses is now operating in west Auckland. Morningside Precinct’s roof is covered by a 75-kilowatt system made up of 250 solar panels. It has been created by Sunergise in partnership with Nat Cheshire and the Britomart Hospitality Group, and means that 11 businesses are able to share the various benefits of a sustainable power source. Not least, it is hoped that the system will take hundreds of dollars off their power bills. Sunergise NZ CEO Paul Makumbe hopes this is just the start, saying, “Now that sustainable energy can also be cost-effective energy, we expect to see many more projects like this coming to light.” At the official opening, energy minister Megan Woods agreed that this was a step in the right direction and showed how it’s possible for small businesses to make a difference.
“Emissions from a return trans-Tasman flight for a couple are estimated to be in the order of 700 to 900 kilogrammes of CO2-e, depending on points of departure and destination and aircraft type. (Sources: MoT, Air New Zealand, Wikipedia)
In contrast, return flights within NZ typically result in lower emissions. For example: a couple travelling between Auckland and Queenstown emit between 400 and 550 kilogrammes of CO2-e. Other major points of departure and destination such as Wellington and Christchurch entail lesser flight distances and correspondingly lower emissions. No account has been taken of further transport in Australia or New Zealand as the subsequent emissions can be higher in either destination depending on the nature of the travel.”
How far does a couple drive in NZ to match the emissions from a transTasman flight?
“Emissions from a trans-Tasman flight are equivalent to the couple driving between 3,000 and 4,000 kilometres in NZ in an average car consuming 9.5 litres petrol/100 km. (MoT) Given the driving distance between Kaitaia and Bluff is about 2,000 kms, emissions from a trans-Tasman trip are equivalent to an exceptional trip around the country in excess of a typical holiday drive. Average recreational trip leg length in NZ is about 100 km (MoT). By comparison the average holiday trip length in the US over the Christmas break is 442 km (275 miles). (US BTS)
The other option people might choose to do in NZ is make the most of electric vehicles! EV campervans are available to rent (Jucy and Britz/Tourism Holdings Ltd) and more rental companies are adding EVs to their hiring catalogue.” N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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S U STA I N A B I L I T Y
LEGO beats target to run on renewable energy LEGO’s production facilities are now running on 100 per cent renewable energy. The company’s goal was to achieve this by 2022, so it has beaten this by three years. LEGO Group CEO Bali Padda issued a statement, “We work to leave a positive impact on the planet, and I am truly excited about the inauguration of the Burbo Bank Extension wind farm.” As a “tribute” to the wind farm’s 200-metre windmills – the largest in operation globally – LEGO has built a 7.5m wind turbine out of 146,000 bricks. The company has also released a fully-functional wind turbine playset. “We see children as our role models and as we take action in reducing our environmental impact as a company, we will also continue to work to inspire children around the world by engaging them in environment and social issues,” commented Bali Padda.
Food waste collection service Since March 2018, BNH has offered a food waste collection service to all members. Currently we collect weekly from 24 organisations within our district, diverting approx. 32.163 tonnes of food waste from landfill every year. This calculates as 85.553 tonnes of diverted CO2 emissions too. The food waste is taken to a commercial composting plant where, over time, it is converted into compost for vegetable growers, orchards, and farming requirements. Funding obtained from Auckland Council’s WMIF (Waste Minimisation and Innovation Fund) allow us to continue to offer this service, with free kitchen bins and the first six weekly collections for free. BNH welcomes registrations from any and all local businesses, perhaps especially from the catering, hospitality, and food preparation sectors.
REDUCE LANDFILL & HELP SAVE THE PLANET
SIGN UP TO OUR FOOD WASTE SERVICE TODAY
BIN + FIRST 6 COLLECTIONS FREE! TERMS & CONDITIONS APPLY
businessnh.org.nz/foodwastecollection
Contact Dave on 021 560 287 to find out more 32
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S U STA I N A B I L I T Y
Pasta straws gain popularity as an alternative to plastic Italian bars are ditching plastic straws in favour of ones made from pasta. This savvy thinking is not entirely new. A tapas bar in Bristol picked up the idea in 2018, and the UK’s Dragon’s Den TV show recently featured Stroodles, an East London based business that makes straws made out of pasta. These are described as “high performers” that “stay strong and firm for well over an hour in various types of cold drinks”. They are flavourless, edible, vegan, biodegradable and zero-waste.
September’s inorganic collection 71.5 c ubic
metres collected
62.5
c ubic metres recycled, and diverted from landfill through BNH’s partnership with Abilities Group
33
c ompanies registered and received collections
Items collected included: e-waste, chairs, heaters, desks, racks, shelving, fridges, water coolers, and a coffee machine. The next inorganic collection is scheduled for 26-27 March 2020. Registrations will open in late January/early February. Don’t just junk that old office furniture! Let us come and take it away. Remember that local charities and non-profits have the opportunity to pick through collected items, so you could be helping them too.
Reusing cardboard boxes Does your business often have cardboard boxes cluttering up valuable storage space? Would you like to pass these along regularly to organisations who could make good use of them? Feel good about lending a helping hand, and reduce the cost of your rubbish collections! Get involved with Business North Harbour’s cardboard box swap. E-mail admin@businessnh.org.nz or phone (09) 968 2222. N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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SHOWCASE your business SPOTLIGHT your products NETWORK with your neighbours PREMIUM and STANDARD STANDS AVAILABLE SPECIAL RATES FOR CHARITIES and NFPs
North Harbour Stadium
businessnh.org.nz
SPA
20th February C
S LI I E
MITED !
REGIST E AS AN R EXHIBI T TODAYOR !
B U S I N E SS E X P O
This is THE opportunity to find new suppliers, customers and partners and expand your business options Showcase your organisation alongside the best at the Business North Harbour Business Expo 2020. Now in its seventh year, this is an event that consistently delivers tangible value to exhibitors. The event is known for the strong relationships formed and business development opportunities created. If you are a leader in your field, exhibiting is a must! What’s new in 2020?
Why you should be involved?
Our Business Improvement District has grown!
The region now has 35,000 employees and 4,500 property and business investors committed to the success of the North Harbour area.
New partners, new customers
North Harbour is the postcode of choice for business growth and investment, which means new businesses are getting involved and providing new opportunities to connect.
Visitors will get to see and experience your products and services first hand. This invaluable face-to-face interaction will benefit your business. You’ll be able to experience the scale and diversity of the North Harbour business district. This is the only expo of its type in Auckland, and BNH is committed to delivering a one-stop shop to build new supplier, partners and customer relationships.
800+ visitors expected
Expo hours
The expo runs from 12:30pm to 7pm on 20th February 2020 at North Harbour Stadium in Albany. Business North Harbour (BNH) is focused on helping you present your products, services and solutions to a local and regional audience.
Put your company in front of people actively seeking new suppliers and world-beating products and services.
Align your brand with other leaders in your field
Lift your profile. You’ll be among the very best North Harbour has to offer, making the expo the ideal place for your business to shine.
Exhibitor information Exhibitor investment
Once again, the cost per stand has been kept low to ensure the event is accessible for both small and large businesses. Please note: businesses within the North Harbour business district will be given priority. In recognition that some stands offer better exposure than others, the tiered pricing system is available again. We have identified 41 Premium Stands; these stands are highlighted by their yellow shading on the below floor plan.
• Standard Stand: $595 + GST • Premium Stand: $695 + GST
Café
Seminars Entrance/Exit Business North Harbour 2 x Premium Outside Stands
Standard stand $595+gst Premium stand $695+gst
What’s included? • Three-sided exhibition booth – 2.4m wide x 1.8m deep x 2.3m high – walls are black velcro receptive panels • One fascia sign displaying your business name and stand number • One 150w spotlight to better illuminate your business • One 10amp 4-way power outlet • Inclusion in the exhibitors’ list online and in print • Link to your business website from our businessnh.org.nz/businessexpo2020 webpage • Free access to wireless internet (reasonable usage applies)
If you require additional
lighting, furniture or display
material, please contact Fleur Pianina, Peek Exhibition
09 307 9589. Fleur will supply a quotation directly to you,
these additional charges will be billed to your company. View the Exhibition Hire
Service catalogue and order at: www.peek.co.nz
Book your stand now!
businessnh.org.nz/businessexpo2020 N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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P RO P E RT Y M AT T E R S
Taking the overwhelm out of commercial property investment
“Where on earth do I start?” Over the years, that’s a question I’ve heard from so many people. Often, they have some experience with residential property (possibly limited to purchasing their own home) and, to the uninitiated, the commercial market can seem overly complex, expensive and fraught with potential hazards. There are generally two main reasons why you might consider purchasing a commercial property: as premises for your own business or as an investment. I’ve come to realise that there are very few websites that talk about the issues you need to overcome when you purchase a commercial property. propertyexpert.nz is a decent starting point, but I’d recommend that you always seek personalised legal and financial advice from qualified experts. Become familiar with how to calculate yields. What are the different types of commercial properties available (e.g., office, retail, industrial) and what are the current rental rates in the area where you’re looking to buy? It’s sensible to check comparable sales and to see whether your 36
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bank will require a valuation to assist with your purchase. At the same time, have a chat with them – or with a mortgage broker – about how much you could borrow, bearing in mind that commercial lending criteria are different to residential. All this
“Where on earth do I start?” Over the years, that’s a question I’ve heard from so many people. will give you an idea of your price range to purchase, particularly if the property is vacant or tenanted. At this stage, you can’t be too diligent! There’s a myriad of questions to ask, and you’re better to be over-cautious and reduce your known risks. At the very least, if the property is tenanted, request a copy of the lease
agreement. Check how long the business has been trading and if the vendor has had to chase any lease arrear payments. The lease will state how long is left on the current term until the next right of renewal, and also when and what type of rent reviews have been accepted by the landlord and tenant. Commercial property can be an exciting and rewarding process… if you know what you’re doing. Which is why I’m here – to support you and your investment, steering you clear of the potential pitfalls, and reducing your stress levels. If you’d like to chat about purchasing commercial property for the first time or if you’re interested in current market trends, please feel free to get in touch.
Janet Marshall is a Director and Commercial Manager at Colliers International North Shore. M: 021 684 775 E: janet.marshall@colliers.com
P RO P E RT Y MAT T E R S
Congratulations! Janet Marshall wins Women in Property Award at Auckland Property People Awards. Business North Harbour associate member Janet Marshall of Colliers International has won the Resene Women in Property Award at the recent Auckland Property People Awards. The Property Council New Zealand reports: “This year’s Women in Property category featured a list of highly respected, successful women, but Janet stood out not only for her illustrious career as a property broker, but also because of her enormous contribution to her community. The judges were impressed with her tireless work ethic, which has enabled her to rise from humble beginnings to paving the way for greater diversity within her organisation and the community at large.”
Accelerating success.
Reach more people - better results faster. TAKAPUNA OFFICE OPTIONS: 310, 360 AND 900 SQM PLUS BUILDING NAMING RIGHTS AVAILABLE FOR LEASE
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Generous Car Parking
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Minutes to CBD
Opportunities for modern office space are becoming scarce. These iconic buildings are in an excellent location, close to CBD, with a café on site and minutes to Takapuna centre. Separate car park building provides generous car parking. Customise your fit out and layout, excellent resources to hand. Contact Janet Marshall 021 684 775 for further information.
Janet Marshall 021 684 775 janet.marshall@colliers.com Colliers International Limited, Licensed under the REAA 2008
colliers.co.nz
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But not sure where to start?
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Register for a FREE lunch and learn
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26th November 2019 // 24th January 2020 // 29th February 2020
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Trusted experts with over 30 years experience phone: 021 753 222 email: peter@primacc.co.nz www.primacc.co.nz
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N E X T I SS U E
Through Business North Harbour’s member survey, you told us that safety and security for you, your business and your property is high on your list of priorities. That’s why, in the next issue of FYI, we’ll take a look at how North Harbour can be showcased as an attractive area to work, live and play. And, we’ll share commonsense, practical advice about we can all work together to help protect our collective interests. • Does your company help its clients protect their assets? • Are you health and safety experts who understand the needs of North Harbour businesses? Please contact Peter via comms@businessnh.org.nz to discuss advertising opportunities. • Have you made a difference to your carbon footprint by adopting new sustainable practices? • Are you helping your clients improve their eco-awareness? • What’s your business success? Expanding into a new territory? Pioneering a new product? Winning a prestigious award? Celebrating your 20th anniversary? FYI would love to share your good news! Please contact the editor via lizzie@writesphere.co.nz
Business North Harbour Associate Membership Business North Harbour Associate Membership is available for those who operate, own or rent a business or property outside the North Harbour Business Improvement District. Associate Membership gives you opportunities to connect, communicate and collaborate with other businesses:
Events
Advertising
Workshops
Crime Prevention
FYI magazine
Enews
Business Directory
Membership is charged on a pro-rata basis to 30 June next year at $380 + GST per annum For more information contact Kate on 09 968 2222 or admin@businessnh.org.nz N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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G O L D S P O N SO R S
Maat Group are Equity Investment Specialists in Commercial Property. Maat Group provides investment opportunities, where our investors are valued. The name “Maat� comes from the Egyptian goddess of Truth, Justice, and Balance. Formed in 2009, Maat Group has evolved to not only offer equity investments which are also managed by the team, but to also offer additional asset management services for building owners and managers throughout New Zealand. Office (09) 414 6078 info@maat.co.nz www.maat.co.nz
Looking for Christmas gifts that promote your company? Our range of environmentally friendly and sustainable promotional products and gifts will leave a lasting impression on your brand not the planet. Contact us for a copy of our eco collection digital catalogue. Email promo@ampm.co.nz Call (09) 300 5132 Visit ampmpromo.co.nz
AMPM Promo & Apparel is part of AMPM Marketing Limited. Building 3, 112 Bush Road, Rosedale, Auckland 0632 40
N O V E M B E R 2 019 F Y I B U S I N E SS N H .O R G . N Z
G O L D S P O N SO R S
Stay close to the action Ramada Suites Albany is practically in the outfield! Ramada by Wyndham NZ are proud to be one of the major sponsors for the Auckland Tuatara who are now part of the Australian Baseball League. All of the visiting Australian teams will be staying at Ramada hotels, with many at Ramada Albany along with the coaches. This is the first season to be played at North Harbour Stadium and much preparation has been needed. Even the particular clay had to be shipped from the USA to meet exacting standards. The season begins with a series against the Perth Heat on Thursday November 21. The Tuatara face the Canberra Cavalry and Sydney Blue Sox in home games before Christmas. They open the new year against Geelong Korea (a Korean winter league side based out of Geelong) in early January and close out the regular season against the defending champions the Brisbane Bandits at the end of January. Tickets can be purchased through Ticketmaster or at the gate. ramadaalbany.co.nz
Picturesque course with 27 holes Pro Shop onsite Bar & CafĂŠ open to public Function room for meetings and events Free car parking
(09) 415 9924
51 Appleby Road, Albany
northshoregolfclub.co.nz N O V E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z
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G O L D S P O N SO R S
W O M E N I N B U S I N E SS E V E N T S E R I E S S P O N SO R
Temps to the rescue! Is your team over-stretched?
Proud sponsors of Business North Harbour, Women in Business series
It may be that you have a seasonal business, you’re undertaking a project, or have staff going on extended leave.
Alleviate pressure quickly with temporary staff. Temps are an excellent way to manage growth periods and other busy times so you can achieve more and have the flexibility to manage your business at your pace during times of uncertainty. Eclipse’s pool of temps is vast and diverse, and we have the ability to match you with a temp who has the appropriate skills required for the role and fits in with your team culture.
To discuss how we can assist you, contact us at temp@eclipserecruitment.co.nz North Shore 40 Triton Drive, Albany 09 478 0110
42
N O V E M B E R 2 019 F Y I B U S I N E SS N H .O R G . N Z
Auckland City Level 13, 92 Albert Street 09 973 1879
temp@eclipserecruitment.co.nz www.eclipserecruitment.co.nz
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NORTH SHORE’S PREMIER SUITE HOTEL LEROY SUITES ALBANY FOR BOOKINGS AND ENQUIRIES:
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Andrew Dearle, General Manager PHONE: 09 972 1274 / 022 399 4696 EMAIL: gm.albany@leroyhotels.com ADDRESS: 40 Rosedale Road, Rosedale
4 . 5 S TA R S
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I would like to personally invite you to call in and view your potential new office space or meeting room, for your next important engagement. Dean Payn
09 972 0626 | www.thecrate.co.nz | 28 Constellation Drive, Rosedale 0632