FYI September 2019 by Hurst Design Co.

What are your priorities?

Meet your candidates

Social responsibility

Member survey results pg 12

Local elections round-up pg 21

Sustainable business news pg 30

SEPTEMBER 2019 â&#x20AC;&#x201D; MEMBER NEWS AND INFORMATION

businessnh.org.nz

Read our business success story on page 11! In todayâ&#x20AC;&#x2122;s competitive marketplace, your business needs to stand out. Your brand needs to shine. Be memorable. Reflect the calibre and values of your organisation. Connect with your customers. If you want to create a distinctive presence, raise your profile, and ensure your marketing message is heard loud and clear, contact the award-winning team at Printing.com North Shore today. Graphic Design | Print Marketing | Websites | Promotional | Apparel | and more...

Ph: 09 486 1150 or 09 414 6434 Email: studio@printing.com 33c Constellation Dr, Rosedale, Auckland 0632 www.printing.com/nz | www.pdcstudio.co.nz www.facebook.com/printingnorthshore

F RO M T H E C H A I R

From the Chair Welcome to spring everyone, a changing of the season which leads into one of my favourite topics – and focus of this issue of FYI – change. Change to me represents growth, expanding horizons, and challenging the status quo. That’s not to say it does not also come with a degree of discomfort or even pain, but through that growth also occurs. Remember, one’s life does not get better by chance, it gets better by change. Embrace it! I’m excited with the feedback the annual membership survey provides. Thank you to those who took the time to share your opinions and priorities. This is invaluable to the board, and we spend a reasonable amount of time working our way through the report in an attempt to incorporate your feedback into our annual and strategic plans to ensure that what Business North Harbour provides remains relevant and engaging to our members. We have a goal to lift the number of people who respond to the survey over the coming year, and the outcomes of the survey will be discussed in greater details at our upcoming AGM. Local body elections are also upon us. Voter turnout has declined since the late 80s, and in 2016 just 42 per cent voted, compared with 57 per cent in 1989. I would strongly suggest you take the time to vote on issues that are important to you. In the words of Thomas Jefferson: “We do not have government by the majority. We have government by the majority who participate.” Peter Lamberton Chair, Business North Harbour

In this issue 4 6 7 9 10

In Brief Events Diary Dates Advocacy Business Success - Eclipse Recruitment 11 Business Success - Printing.com North Shore

12 15 17 18

Member Survey 2019 Transport Crime Prevention Cover Story - Change for the Better 21 Local Elections 22 Community - Alzheimers NZ 24 Gold Sponsors 2019-2020

26 Professional Development - Maat Group 27 Professional Development - Giltrap North Shore 28 Asian Business 29 Government 30 Social Responsibility and Sustainability

34 Business North Harbour’s Business Expo 2020 36 Property Matters 40 Gold Sponsors 43 One Day Sale

BUSINESS NORTH HARBOUR GOLD SPONSORS 2019-2020 Women in Business Event Series Sponsor

Contact FYI Magazine Business North Harbour General Manager Kevin O’Leary kevin@businessnh.org.nz

Editor Lizzie Brandon lizzie@writesphere.co.nz

Advertising Charlie Haynes comms@businessnh.org.nz

Design Lewis Hurst lewis@hurstmedia.nz

Printer PrintLounge printlounge.co.nz

Business North Harbour, 12 Parkway Drive, North Harbour, 0632. PO Box 303 126, North Harbour 0751 office 09 968 2222 web businessnh.org.nz The opinions expressed in this publication are not necessarily the views of the publishers.The publishers do not endorse any person, company or organisation that advertises in this publication.

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IN BRIEF

Changes at Business North Harbour – a few words from our new general manager I’m delighted to have been appointed as GM and welcome the opportunity to support our business community. My previous role as GM at Harbour Sport saw me heavily involved in community support for the last six years, albeit the sport and recreation sector. And, having run my own business for seven years prior to that, I appreciate the varied challenges faced by Business North Harbour’s members. I’m keen to build upon the strong relationships with businesses and key stakeholders that currently exist and will also be looking to develop new networks and relationships moving forwards. My own personal values are how I want Business North Harbour to operate – where integrity, trust and respect are the norm, as we continue to support local North Harbour business and commercial property owners to maximise their financial return and business potential. Sustainability links into climate change, and Business North Harbour is part of a discussion group giving feedback to Auckland Council regarding a major initiative: Te Tāruke-ā-Tāwhiri (Auckland’s Climate Action Framework), which states that more than 60 per cent of total emissions in Auckland are related to transport, energy use in industry and buildings (stationary energy) and industrial processes, and product use. Based upon this information, we all have a role to play to try and support the achievement globally of no more than 1.5°C warming and our own NZ target of a zero-carbon emissions economy by 2050. We’re just not sure what those roles looks like at the moment, given the different nature of our members’ businesses and their differing level of available resources. To enable us to optimise the engagement of our membership and their support, we’ve asked the council to be specific with initiatives, set realistic goals, and provide simple and succinct information about how we can support more positive outcomes to achieve the targets set. We’ll keep you posted as this framework develops. In light of the above we’d like to acknowledge the great work already being done in relation to sustainability locally. And, in order to walk the talk, Business North Harbour is actively supporting sustainability by reducing paper use, reducing landfill, recycling and composting waste, and utilising a hybrid vehicle. 4

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Knowing, growing and protecting our trees Auckland’s Urban Ngahere (Forest) Strategy aims to increase the average tree canopy to over 30 per cent across the region’s urban area, and at least 15 per cent in every local board area. The strategy has nine key principles, including: • • • •

Preference for native species Protect mature, healthy trees Access for all residents Manage the whole lifecycle of urban trees

It is hoped that this strategy will help to enhance the associated social, environmental, economic, and health benefits offered by urban trees, and that Aucklanders will feel a sense of pride for their urban ngahere. More information can be found at aucklandcouncil.govt.nz by searching for Auckland’s Urban Ngahere (Forest) Strategy

NZeTA update

(New Zealand Electronic Travel Authority) The requirements for overseas visitors coming to New Zealand are changing. From 1 October, travellers from visa waiver countries must hold a NZeTA before they set off. If you’ve any friends and family planning trips to NZ, encourage them to check out the new rules at immigration.govt.nz/new-zealand-visas

IN BRIEF

To emoji or not to emoji? To coincide with World Emoji Day (yes, that’s really a thing) 2degrees surveyed 2,000 Kiwis about their use and opinion of emojis. Nearly one in three (29 per cent) said their perceptions of colleagues change if they use an emoji, with more than half (59 per cent) saying they actually warm to someone when they use one, because they come across as friendlier than expected.

There are some generational differences however. While 94 per cent of 16 to 24-year olds include emoji in everyday communications, 42 per cent of people aged 55+ think it’s unprofessional to use them at work. Workplace hierarchy could affect opinion too. Half of people aged 45+ say it’s inappropriate to use an emoji when communicating with their boss. On the flip side, 41

Westpac Auckland Business Awards 2019 – finalists announced Congratulations to our members and associate members who were confirmed as finalists in the Westpac Auckland Business Awards 2019! Finalists in our area are: Auto Super Shoppe Academy, Blender Design, DentureTech, Guardian Angel Security, Leading Solutions NZ Ltd, One50 Group, Ultimate Pools Ltd. It’s great to see their efforts recognised at this level.

per cent of workers have received emojis from their manager, and say they feel less intimidated by seniority when it’s accompanied by a Scott Taylor, 2degrees’ chief consumer officer, believes there’s plenty of food for thought in the survey findings, including for some bosses who may be missing a trick on relating better to their staff.

.

Is your data security up to the job? It’s estimated that cyber security breaches cost the NZ economy $250-$400 million every year. The risk to businesses goes well beyond financial; an organisation could be prosecuted and its reputation irreparably damaged. Even so, around 45 per cent of Kiwi businesses admit they have little or no data security in place. To help local businesses protect themselves and their clients, Business North Harbour member IT Live is co-hosting a cyber security workshop. To find out more, turn to page 16.

Find out more at aucklandbusinessawards.co.nz

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PAST E V E N TS

Hon Paula Bennett MP for Upper Harbour – Own the Life You Choose 13 June Women in Business June’s Women in Business event shattered the series’ previous attendance record. Paula Bennett overcame the weather (with fog causing delays and cancellations at Auckland and Wellington airports) to inspire and challenge her audience. Her message clearly connected; it’s rare to hear so much laughter in amongst gasps of disbelief and sympathetic nods of understanding. A special thanks to our event sponsor

Laurie Sharp – Communicate with Confidence 13 August Business Capability Workshop This was Laurie’s third event for Business North Harbour, and his engaging presentation style ensured that his 115+ audience were entertained as well as informed. Since the ability to communicate effectively is widely regarded as “the number one driver” for business success, Laurie offered a dynamic guided tour of his Six Keys to Great Communication: • Purpose • Preparation

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• Structure • Body language

• Voice • Visual aids

PAST E V E N TS

Steve Plummer, Scope Strata Management Nick Hakaraia, Worksafe 3 September North Shore Commercial Property Group

“How Well is Your Workplace?”

Nick Hakaraia walked his audience through the basics of their primary duty of care as commercial property owners. He then discussed the thorny topic of asbestos, providing sensible advice about surveys and risk assessments, and management plans. Steve Plummer spoke about compliance for commercial bodies corporate. He covered general legislation, specific obligations under the Unit Titles Act 2010, and the importance of mitigating risk. He also reflected on how the law could change in the not too distant future, referencing various elements of Nikki Kaye’s private member’s bill Business North Harbour thanks Scope Strata Management for kindly sponsoring this event.

22 August After 5, in partnership with Harbour Sport’s Wellness Works As Business North Harbour’s GM, Kevin O’Leary, said during his introduction to this event, “Staff are our biggest asset. Without them, we’re nothing.” The team at Wellness Works – Harbour Sport’s corporate health programme – shared some useful, innovative and practical ideas about how to inspire and engage teams. These were primarily focused on The 3 Fs: fun, food and feedback. As well as handy tips (standing meetings tend to run faster) they explained how a healthier workplace is a happier, more productive workplace. International research has shown that there is a six-to-one return on investment for every $1 spent on workplace well-being.

It’s been proven that a healthier workplace is a happier, more productive workplace. So, in the next issue of FYI, we’ll be focusing on team health and emotional well-being. What steps has your organisation taken to look after your employees? Fresh fruit in the kitchen? A suggestion box – which you actively encourage staff to use? Stand-up meetings? Flexible working options? FYI wants to hear from you! Contact the editor via lizzie@writesphere.co.nz with your stories and successes.

Are you a health consultant or well-being professional who helps business owners take care of themselves and their staff? This could be a great opportunity to promote your services. To enquire about advertising, contact Charlie Haynes via comms@businessnh.org.nz or give her a call on (09) 968 2222 ext.202 S E P T E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z

D I A RY DAT E S

Upcoming Events October 2 Business Lunch: Sustainability in Business

Time: 12.00 pm-2.00 pm Venue: North Shore Golf Club, 51 Appleby Road, Albany Green Party co-leader James Shaw strongly believes that New Zealand can lead the world in transitioning to a high-value, clean-tech, post-carbon economy that works for everyone. It might be the biggest challenge of a generation, but James also sees it as the greatest opportunity: he wants New Zealand to lead the way and show the world how it’s done.

30 One Day Sale

Time: 9.00 am-4.00 pm (individual retailers’ hours may vary) Venue: Across the North Harbour business district

24 Business North Harbour’s Annual General Meeting Time: 4.00 pm Venue: 12 Parkway Drive, Rosedale

Forget Black Friday – this is the most exciting shopping day of the year in our area! It’s open to all Business North Harbour members (especially retailers, wholesalers and distributors) who wish to:

All interested parties are warmly invited to attend the AGM. However, in accordance with Business North Harbour ’s constitution, only full members have voting rights. Financial statements and the annual report will be posted online two weeks prior, and hard copies will be available for all attendees on the day.

• Get great pre-Christmas exposure • Maximise pre-Christmas sales • Move excess stock or end-of-line products • Attract new customers

This extremely popular event will be promoted to over 65,000 businesses and homes, plus advertising through local schools, cafés, road signage, social media, and radio.

November 13 Business Lunch: The Serious Business of Staff Well-Being

Time: 12.00 pm-2.00 pm Venue: QBE Stadium, Stadium Drive, Albany For years Mike King was known as an iconic Kiwi entertainer. These days he’s better known for his work as a prominent mental health educator and motivational speaker. Mike’s aim is to reverse the population trends of depression and suicide by effecting a positive social change. Mike was recognised in the Queen’s Birthday Honours 2019 becoming an Officer of the New Zealand Order of Merit. He was also awarded 2019 New Zealander of the Year. Sponsored by Wellness Works.

February 2020 20

Business North Harbour’s Expo Time: 9.30 am-3.00 pm Venue: QBE Stadium, Stadium Drive, Albany

This district is a thriving hub of 4,500 businesses and commercial property owners with more than 30,000 employees. Business North Harbour’s Expo is an outstanding opportunity for our members to showcase their products and services, meet new customers, and re-connect with familiar faces. Exhibitor prices start at just $595 (+GST) with special rates for charities and not-for-profits. Space is limited – so register now. For more information and to register for any of these events, please go to businessnh.org.nz/calendar

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A DV O CACY

Update from Kevin O’Leary

General manager of Business North Harbour Following on from the information provided in previous editions of FYI, advocacy remains an ongoing priority for Business North Harbour as we endeavour to positively influence key decisions that support or restrict business growth opportunities, impact on the cost of business, and impede or enable economic development. We have continued to make submissions on a variety of issues, with the most recent being: • Trade Waste Bylaw • Waste Management and Minimisation Bylaw • Upper Harbour Local Board Parks Management Plan • Parking restrictions on Ceres Court • Apollo and Centorian Drive proposed development • Auckland’s Climate Action Framework You can find more details about all of these on the Submissions page of our website.

As mentioned in my introduction (pg 4), Business North Harbour is part of a discussion group, once again supported by Dr Grant Hewison, director of Grant Hewison and Associates, providing feedback to Auckland Council regarding its major initiative: Te Tāruke-ā-Tāwhiri (Auckland’s Climate Action Framework). This sets out 11 “key moves” each requiring a number of suggested actions to support its achievement, including a range of actions that organisations and businesses can be involved in delivering. How businesses: • • • •

Build resilience Develop a zero-carbon business model Procure products Deal with waste

are all covered by the key moves and actions in the framework, which is designed to enable Auckland to support the achievement globally of no more than 1.5°C warming and our own NZ target of a zero-carbon emissions economy by 2050. Hopefully those of you who want to make your own submissions will be able to meet the 30th September deadline – particularly given the pivotal role identified for business to play. Sustainability is and will continue to be an important topic requiring more advocacy moving forwards. Business North Harbour remains committed to making submissions on this and other relevant topics to try and achieve the best possible outcomes for our members.

Business North Harbour is part of a discussion group providing feedback to Auckland Council regarding its major initiative: Te Tāruke-ā-Tāwhiri (Auckland’s Climate Action Framework).

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B U S I N E SS S U CC E SS

The values at the heart of finding people who fit Lisa Hill came across recruitment almost accidentally in early 2000. She was job-hunting and offered a recruitment consulting role at a recruitment firm in the CBD. “I think of that period as my apprenticeship. I was there for four years and I loved every moment!” she smiles. Although she was based in the city many of Lisa’s placements were on the North Shore, which was also where she lived, and this started a thought process… At the time there were only a few recruitment agencies on the Shore, and these were predominantly the bigger names. “I’d gained an insider’s view of the wider industry, and I knew what I wanted to do differently, especially around transparency and honesty,” says Lisa, “which is why I took a leap of faith and decided to set up my own agency.” Starting from scratch, even teaching herself MS Access to create a database, Lisa and her then co-director launched Eclipse Recruitment in June 2004. It’s a credit to Lisa and her team that some of those clients from the very early days are still clients today. The company has a branch in Central Auckland but choosing the main location in North

Harbour was always a no-brainer for Lisa, who says she loves the quality of the companies and candidates in this area. “It feels like a real community here; neighbours doing business with neighbours. We often hear that one of the reasons clients enjoy working with us is because we’re local.” “And I love what Business North Harbour does to support and foster that sense of community,” she adds. Lisa became the sole director in 2007, just before the GFC hit. “It was just like someone had switched off the lights,” she recalls. “Companies froze their headcounts, made redundancies, and stopped creating new roles.” It was a tough time. What remained critical was to focus on the clients and candidates,

putting their needs first, making sound placements, and maintaining positive relationships. By 2010, the business environment was improving, and the Eclipse team was growing again. Technology and online platforms have had an undeniable impact on the recruitment industry over the last 15 years. However, Lisa firmly believes that one factor is still essential. “You can’t do without the human touch. Yes, you can search LinkedIn and gain access to hundreds or even thousands of potential candidates, but what are you going to do with them all? Unless you have real interaction, you can’t fully appreciate someone’s talents, needs and possibilities.” Digital systems have certainly helped streamline the hiring process and reduce

Technology and online platforms have had an undeniable impact on the recruitment industry… [but] you can’t do without the human touch. the amount of paper involved. No longer are candidates’ details kept in bulky filing cabinets on handwritten forms, requiring laborious manual searching. “Our database stores their details securely and can produce search results in moments rather than hours,” Lisa remarks. What’s also interesting is how the digital landscape has affected the roles and requirements themselves. Just a few years ago, jobs like social media marketer weren’t commonplace, but now digital marketing is a major channel for many businesses. “Traditionally, for a senior marketing role, a client might want someone with at least 10 years’ experience,” explains Lisa. “But that depth of knowledge doesn’t exist for some of today’s critical roles.” “We always say, ‘you can change what someone knows, but you can’t change who they are’. So, we encourage clients to think more about attitude and aptitude rather than years served, and to offer opportunities for training and development.” As she reflects on the past and looks forward to Eclipse’s 20-year milestone, what are the qualities and values that Lisa feels underpin the company’s longevity? “Tenacity, energy, honesty, respect, and confidence. “Be present. Energise those around you. And remember to enjoy what you do.”

Lisa Hill 10

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B U S I N E SS S U CC E SS

Sustainability, creativity and adaptability – an award-winning spectrum When Erin Adkins purchased the PrintStop franchise for Albany in 2006, she was no stranger to franchises, having previously owned a music store and a restaurant. However, even before the Albany premises opened its doors, she recognised that things were going to be different this time. What began as an idea to provide a gentle, passive income evolved into an award-winning print studio – and a full-time obsession with all things creative. Erin admits that she would have never considered opening an independent print and design studio. So, what is it about franchises that she loves and gave her the confidence to go ahead? “You’re buying a package of proven systems with great support from an experienced head office. If you follow their rules, you know you’re going to do well,” she explains. Having said that, she also acknowledges the critical role of teamwork. “I learned quickly that it can be hard to place ‘the right’ people in roles. Then, when you find these amazing, talented specialists, you have to trust them and let them get on with their job.” Erin bought her second PrintStop franchise in 2007, this time in Takapuna. “Their marketing strap line back then was ‘Better, Cheaper, Faster’,” she winces. “You can have two out of those three for sure, but not all of them!” When the company rebranded to Printing.com in 2011, it was an opportunity to improve that message. In 2015, Erin made the bold decision to merge the two studios. This was in part prompted by having to vacate the Albany premises to make way for the Northern Corridor Improvement works. “We knew it was a risk, because some of our clients wanted us to be really local; they told us that Takapuna was too far away.” Finding a suitable alternative location was a challenge, even with the help of a keen commercial property manager, but eventually she found “the perfect position” on Constellation Drive – and illuminated the road’s first neon sign! The re-brand and promotion for this re-location earned Erin and her team their first award. Not only that, they also won Franchise of the Year. “We were judged on how we represented the Printing.com brand overall, our turnover, compliance, and how we participated in the company’s initiatives for web design, apparel and promotional items.” Twelve months later, Erin’s team were victorious again! “Healthy competition helps us succeed. I think it’s great that customers have a wide choice of printers and designers in our area. It’s one of the factors that keeps us all honest and on our toes.” As sustainability becomes the acceptable norm in business, the printing sector

Obsolete letterhead repurposed as notepads. "We love the opportunity to help our clients upcycle."

has come under increased scrutiny. “What I can say is that globally we plant more trees than we use,” reassures Erin. Printing.com North Shore has initiatives closer to home too. “Gang printing” – where multiple jobs for multiple clients are laid out on one sheet – can potentially reduce the “make ready” process (which includes calibration and registration tests) from 400 to 50. “We’ve stopped using plastic shrink wrapping; we pack our clients’ jobs in cardboard boxes or paper bags now,” Erin says. “And we love the opportunity to help our clients upcycle. For example, we can repurpose obsolete letterhead for notepads or shopping lists.” Traditional printing inks are mineral solvent based. However, all Printing.com NZ’s inks are vegetable-based, containing less than 1 per cent mineral oils, and made from renewable

sources. Moreover, recommended paper stocks are sourced from mills certified ISO 14001 in environmental management. “I think we’re going to see a reduction in ‘embellishments’ like plastic laminating,” Erin considers. “On the flip side, we’re definitely seeing more interest in e-book design, reusable bags, and branded keep-cups.” “If you want to be here tomorrow, you have to look forward, anticipate your clients’ needs, and strive for the ‘Wow factor’ every time,” she states. In such a challenging and fast-moving industry, what keeps Erin and her team passionate and energised? “The people. It goes well beyond providing a solution to a client’s problem. It’s the friendships that develop, and the genuine feeling that our clients’ success is our success too.” S E P T E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z

M E M B E R S U RV E Y

Member Survey 2019 Business North Harbour’s purpose is to empower economic prosperity and growth for our members. Our services and events are designed to help local business owners, employees, and property owners to connect, communicate and collaborate. In order to keep us on track and to gain a real world understanding of our Business Improvement District, we invite members to share their priorities, opinions and concerns on a regular basis and via our annual survey. If you didn’t have a chance to take part in this year’s survey, we warmly invite you to get in touch with our team. Your feedback is vital and helps to ensure we put the most appropriate support activities in place. We especially welcome comments from property owners because – as in previous years – your voice is seriously under-represented. This survey was conducted online and promoted via our e-newsletters and social media throughout June and July.

13.1% Business owner & property owner

3.4% Property owner

44.4% Business owner or manager

Who participated in this survey? 12

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39.1% Employees

M E M B E R S U RV E Y

The key messages Business owners • Access to skilled employees remains critical, along with the availability of quality premises (to lease or buy).

Business Owners

Employees

What makes North Harbour an attractive place to work, live and play? EASY COMMUTE

• A significant majority recognise the importance of team health, safety and well-being as a business priority. • Business North Harbour must continue to advocate for a second Waitemata Harbour Crossing and improved local public transport networks.

Employees

CLOSE TO HOME

LOW CRIME AREA

• Personal safety and vehicle security remain high priorities. • Business North Harbour’s food waste and inorganic collections are becoming more popular. • As with business owners, employees recognise the importance of a second Waitemata Harbour Crossing and improved local public transport.

GOOD ROADING AND INFRASTRUCTURE

Property owners • The top three reasons why property owners regard this area as an attractive place for an investment portfolio are: »» Low crime rates »» Quality neighbouring premises »» Access to high quality tenants • Once again, a second Waitemata Harbour crossing is strongly sought after, and light rail to the North Shore is an appealing prospect too. • 60 per cent of respondents said they do not participate in any of Business North Harbour’s events or initiatives. This is exactly why we need your feedback. What can we do to support you and your investment?

What are the most important priorities for you and your business? PROFITABILITY HEALTH AND SAFETY, AND WELLBEING MOTIVATION SALES AND MARKETING PEOPLE MANAGEMENT CUSTOMER SERVICE PERSONAL SAFETY AND CRIME PREVENTION MARKETING HEALTH AND WELLBEING TECHNOLOGY HEALTH AND SAFETY

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M E M B E R S U RV E Y

Business Owners

Employees

Property Owners

How important are the following to you and your business?

Which of Business North Harbour’s events are the most important to you?

EMPLOYEE WELL-BEING REDUCING LANDFILL CORPORATE SOCIAL RESPONSIBILITY

One Day Sale

Women in Business

INFORMATION ON GREEN BUILDINGS REALTIME TRAFFIC CAMERAS SOCIAL RESPONSIBILITY AND EMPLOYEE WELLBEING

Networking events

PUBLIC TRANSPORT NETWORK

After 5s

ACCESS TO WORKSHOPS AND TRAINING

North Shore Commercial Property Group

Which of Business North Harbour’s services and events do you currently take advantage of?

Advertising Opportunities

Work Experience Secure Plates

Events & Workshops

Networking

Business Directory Nothing Food Waste & Inorganic Collections

How do you rate Business North Harbour’s services, programmes and events? 35 30 25 20 15 10 5 0%

Zero to 10

10 to 20

20 to 30

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30 to 40

40 to 50

50 to 60

60 to 70

70 to 80

80 to 90

90 to 100

T RA N S P O RT

Northern Corridor Improvement works The over-bridge on Constellation is being improved for the bus lane. A shared path for pedestrians and cyclists will also be built to link Albany Highway with Oteha Valley Road. Over the next few months there’ll be a variety of works occurring on Constellation Drive, including: Northern side: earthworks followed by bridge piling and retaining walls Southern side: earthworks followed by drainage and bridge piling Central median: bridge piling and pier construction

AT Mobile – now with “live” journeys

Watercare’s Northern Interceptor Have you been wondering what’s happening with the roadworks on William Pickering Drive? This is Watercare future proofing: the installation of a larger wastewater pipe. Built in stages between 2017 and 2035, this pipe will redirect wastewater from the north west to the Rosedale Wastewater Treatment Plant. The works around North Harbour are expected to last approximately five years and have the potential to cause significant disruption. Trenching over Tauhinu Road towards Greenhithe Road has now commenced, and to quote the project’s website: • A one-way traffic system will be established as works progress. Stop-go traffic management will be in place during the day, with temporary

traffic lights in operation at night. • There will be no street parking adjacent to the work site. Working hours will typically be from 7am to 6pm, Monday to Friday, and from 8am to 5pm on Saturdays. • Businesses will remain open during this time, and traffic management personnel will assist people with access to their properties. More information can be found at: watercare.co.nz/About-us/ Projects-around-Auckland/ Northern-Interceptor Any problems or queries should be directed to the project team:

AT (Auckland Transport) Mobile has a number of new upgrades, such as: The journey planner screen has been redesigned to show clearer information to help track your journey. Where available, live departure predictions are shown for the first leg of your journey, rather than the scheduled time. Walking time is shown upfront, and you can adjust your options to choose your preferred maximum walking time. AT Mobile is available to download free of charge from the App Store and Google Play.

Phone: (09) 442 2222 Email: NIProject@water.co.nz

Auckland: City of Cyclists A new record has been set. Cycling counters across 26 Auckland sites recorded 3.77 million cycle trips in the year to June 2019. That’s an 8.9 per cent increase on the year before. 272,000 cycle movements were recorded during June 2019, up 16.7 per cent compared to June 2018.

Changes on Albany Highway Following persistent lobbying from Business North Harbour, AT has installed traffic lights on the junction with Rothwell Avenue to alleviate traffic turning onto SH1. The eastbound T2 lane – heading towards the motorway on-ramp – is to be removed from Rothwell Avenue.

Mercari Way pedestrian crossing Motorists should be aware of the new traffic lights on both carriageways of Mercari Way. These are to ensure pedestrians have a safe crossing between the two retail outlets. S E P T E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z

Does your business require better

accounting, ERP and business software?

But not sure where to start?

Then look no further.

Do I really need to change? What will it cost? What is involved? Lunch, parking and resource materials all included.

Friday 27th September // Friday 25th October // Tuesday 26th November

12.30-1.15pm, 12 Parkway Drive, Albany

RSVP essential. Limited to 10 organisations.

Trusted experts with over 30 years experience phone: 021 753 222 email: peter@primacc.co.nz www.primacc.co.nz

Evolving Cyber Risk

free ar semin

Are you protected? Do you understand your cyber risk and how to protect yourself, your organisation and your customers from online attacks? What would happen if your business was attacked could you defend yourself? Join our expert panel to learn more about cyber risk, why it is so important and how to be protected. • • •

How to protect against cyber attacks What cyber insurance is and why you need it Legal risks to your business if you’re attacked

our speakers:

date 23 October 2019 Time 3 – 6pm

CRIME PREVENTION

How to make yourself less attractive… to criminals As technology advances more and more, options to protect ourselves and prevent crime are becoming readily available to businesses and the community. Removing opportunity is a key message police continue to reinforce with businesses. Crime can be prevented – or at least made less likely to succeed – if the temptation doesn’t exist or there are deterrents in place. All too often, opportunities to offend are made easy with poor security features, lighting, design of buildings, shopfront layouts, and valuables/electronics being left in vehicles on display. In addition to forensics, police also utilise other forms of evidence during an investigation – one of the best being CCTV. The saying “a picture paints a thousand words” is correct, especially when it comes to investigating and solving crimes. Sometimes we find CCTV in commercial premises present but not operational. The system can’t be used by anyone to retrieve footage due to lack of training, or it is inadequate due to quality or age of the system. The range of HD CCTV cameras on the market is vast, and pricing is far more feasible than ever before. Many cameras are motion-activated, allowing for more efficient storage capacity. Some newer cameras can be easily accessed remotely through smartphones, so you can see what is going on wherever you are – giving peace of mind and the ability to call the police early if something’s happening. When considering placement of CCTV, ensure you cover all your assets. Where possible, company vehicles should be parked within view, and cover off your property’s main points of access not just the immediate building itself. Put up signage that you have active CCTV and ensure cameras are not easily in reach of anyone wanting to interfere with them. And, have at least two people who can access and operate the CCTV system should one person be away.

Crime can be prevented - or at least made less likely to succeed - if the temptation doesn’t exist There are several other preventative tools that can easily be introduced too, including motion-activated sensor lighting – the brighter the better! If there’s nowhere to hide, the location becomes less attractive to an offender. Points of access should be fully secure or have security features that can be enabled when no-one is present. Security fences, deadlocks, limiting vehicle access, security stays on windows, locking internal doors

if possible to rooms accessed by external windows all make entering a property more difficult and therefore less desirable. Guidelines on CCTV use are affected by the requirements of the Privacy Act in New Zealand. Businesses can read the relevant facts at: privacy.org.nz/news-and-publications/ guidance-resources/privacy-and-cctv-aguide-to-the-privacy-act-for-businessesagencies-and-organisations

Andrew Hawkins Acting Senior Sergeant Area Youth & Communities Manager (Relieving) North Shore, Waitemata East +64 9 213 8000 andrew.hawkins@police.govt.nz

105.police.govt.nz NZ Police’s 10-5 non-emergency number and online reporting portal 105.police.govt.nz have been available since May 2019. This service can be used to report crime that has already occurred, including theft from shops, lost property, theft from a vehicle, or intentional damage. If a crime is occurring or has just happened always call 111; this has not changed. More information on 10-5 can be found on our website.

S E P T E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z

CHANGE

for the better The critical role of change communication The business world is chock-full of change management strategies and philosophies, to the point where a Google search for “change management model” throws up about 678 million results. Regardless of the reasons for change, there’s arguably one constant: the need for clear, consistent and concise communication. Adrian Cropley is founder of the Centre for Strategic Communication Excellence. He

established Cropley Communication in 2004 as an independent strategic communication and change consultant. Over time, he’s worked in the public and private sector with clients such as Unilever, Alcatel, Australia Post, and BUPA. He describes change communication as being at “the pointy end” of organisational change management. “Time and again, great change communication paired with a straightforward method

Reaction Over Time Model Current Stability

New Stability Positive future planning

Denial Blocking

Seeing possibilities

REACTION

Anger

Exploring Accepting TIME

Shock

Reaction

Acceptance

Action

Commitment

Listen Allow concerns to be voiced Fix the quick stuff and small misunderstandings

Inform Explain Clarify Repeat…

Set short-term goals Signpost the route Lead by example Persevere

Facilitate Involve Encourage

Celebrate success Acknowledge support Empower

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is the critical success factor,” Adrian explains. “I’d go so far as to say that without a wellplanned and implemented communication strategy, even the most compelling change programmes will fail.” He cites a real-life example of a telecoms company with more than 2,000 employees across multiple sites that was carrying out a huge software implementation which would affect just about everybody within the organisation. A consultancy firm ran workshops at every stage, numerous bulletins were issued to keep everyone informed, countless hours were invested in canvassing and managing stakeholders. Six months after implementation, the system was running at only 50 per cent of capabilities due to internal resistance. Targets weren’t met and many employees were unhappy. “It should’ve worked so smoothly,” says Adrian. “There were so many people offering external expertise, several different change management methodologies, and a significant investment. But actually, it was overkill. Everyone was so keen to follow the latest thinking that they forgot to tailor it to suit their business and, above all, to keep it simple.”

Lessons learned: Keep change easy to digest Break it down or phase it, so that it’s easy to see progress Line managers are critical Shared responsibility is preferable to handing everything to just one “change manager”

CHANGE

Is franchising the right change for your business?

Get buy-in from the top Sometimes tough decisions need to be made Understand the emotional journey Trying to appreciate what really happens to people during transition from a psychological viewpoint is crucial Accept that resistance is a natural emotion But don’t change the business direction solely because people are resisting the change Treat people with respect Have a proper communication strategy and understand how you will engage with the “head, heart and hands” of your audience I n t e r e s t i n g l y, t h e s a m e company rolled out a different software system three years later. There was less resistance and it was significantly less costly. “When more honest and open communication is the norm, people are naturally more adaptive and trusting of change. Their understanding increased, so did their commitment levels,” Adrian affirms.

Adrian Cropley

Research by Massey University and the Griffith Business School confirmed it: New Zealand is the most franchised country in the world. In 2017 there were more than 630 different franchise systems and 37,000 franchise units. Furthermore, the sector’s sales turnover had grown by approximately 67 per cent in five years to an estimated $46.1 billion. The survey* was sponsored by the Franchising Association of New Zealand (FANZ), who noted that around 185 new brands had entered the franchise market since 2012. What does it take for a business to transition to a strong and successful franchise? Dr Callum Floyd is FANZ’s chairman and the managing director of Franchize Consultants. Franchising is most frequently seen with retail and hospitality outlets, but Callum observes that it permeates virtually every sector, including construction, financial services, gardening services, real estate, and plumbing. “While no one industry is more suited to franchising than another, there are common key factors that provide a solid foundation for a potential franchise.”

Profitability “Put yourself in a potential franchisee’s shoes. Would you pay good money for your business as it stands right now? What would be the return on your investment? What evidence exists to demonstrate sales, cash flow, profit and loss?”

The emotional ride An effective change communication strategy should support the emotional needs of a team. Some years ago, Adrian created his Reaction Over Time model. Based on the well-known Change Curve (based on a model originally developed by Elisabeth Kubler-Ross in the 1960s), it looks at an individual’s perspective as they move through change, suggesting what happens at each stage. The initial shock is “I don’t know what I think about this yet”. Often people may be in denial, ignoring the change and hoping it will go away. The reaction phase sees resistance behaviours, including finding reasons why the change is doomed to fail, and recruiting others to support this view. Sometimes there’s anger and frustration here too. At some point, most people move into acceptance. They realise the change isn’t going away and that maybe the complete picture isn’t as bad as the scant facts they first understood. Then there’s action. This is when people actively explore the change and gain a better understanding of what it means for them and the bigger possibilities. The final stage is commitment when it becomes clear that supporting this change is better for them, their colleagues and the business overall. “Everyone has to move through the curve,” stresses Adrian. “The purpose of great internal communications isn’t to bypass any stage, but to smooth and shorten the process – which can ultimately be more rewarding for all involved.”

Taking a realistic view

Dr Callum Floyd

“A franchisee has to want to do the job! Is the service that your business offers something that someone will want to carry out every day? Debt collection or picking up dog poop might be profitable, but will people feel good about doing it day in, day out?”

Testing feasibility *To read the full report, go to bit.ly/franchisingnz

“It bodes well if you already run your business successfully across two or more sites. This is a sign that you have a compelling product or service, that isn’t dependent upon customers, suppliers, lack of competition, an attractive view, car parking, or other influencing factors only available in one location.”

Fees

Owners

Including upfront and ongoing franchise and marketing fees, consideration of rebates

Including their background, objectives for franchising, available resources

Market and environment Including customer segmentation, market size, suppliers

The Essential Elements of a Franchising Assessment

Business model Including current and future operating resources, structure and configuration at the franchisee level

Franchise Support Office and support Configuration, level of support and staffing required

Roles Franchise type There are five prototype forms, but numerous other variations

Duties and responsibilities for franchisees and franchisor

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CHANGE Securing proprietary systems “Make sure you own all the appropriate domain names and social media links. Then think further. How exclusive is your product or service? Do you need to register any patents or trademarks?”

Where can potential franchisors slip up? The Kiwi “she’ll be right” attitude could be a problem. “You cannot shortcut the franchise preparation process,” stresses Callum. “A DIY approach is highly unlikely to succeed. It’s simply not good enough to download a generic franchise agreement that you found

online, taking the view that ‘if it worked for someone else it’ll work for me’. There are just too many variables.” Callum also sees business owners who have underestimated the tasks required of a franchisor and the timeframes involved. “Being under-capitalised is a regular issue. Carefully consider your fees, cost structure and revenue streams. You’ll need money to get you through the franchise development because your break-even point is unlikely to happen immediately.”

Business acumen and attitude Being a great manager means being able

to work on the business as well as in the business, and having the ability to delegate. “You need a broader awareness too – of your own sector and the wider business world, and potentially useful technology or environmental initiatives that could be of benefit. Similar is true for a franchisor,” he explains. “Someone could be an amazing artisan craftsman, but they still need that bigger perspective. They also need to be willing to relinquish control of ‘their baby’ to their franchisees.” If you’re interested in learning more about becoming a franchise, visit franchiseassociation.org.nz

In business, the first idea isn’t always the best... Six world-class brands that enjoyed hugely successful pivots American Express In the mid-19th century, the US Postal Service was struggling to efficiently deliver commodities between the east and west frontiers. The American Express Company came to the rescue, often using men on horseback. Banks quickly became their most profitable customers, prompting American Express to open their own money ordering service in 1882.

Flickr Flickr has tens of millions of registered users, but it wasn’t always a website dedicated to hosting photos and videos. It used to be an online chat room, that featured a multiplayer online game.

Marriott International One of the world’s largest hotel chains started out in 1927 as a franchised drinks kiosk, run by John Willard Marriott. The Hot Shoppe evolved into a restaurant chain and the first motel opened in 1957.

Nintendo In 1889, Fusajiro Yamauchi founded Nintendo Koppai in Kyoto, Japan, to manufacture playing cards known as hanafuda. In fact, the company still makes playing

cards – alongside its gaming consoles – and these have Super Mario characters printed on their reverse instead of the traditional flowers.

Nokia Before mobile phones were even thought of, Nokia originally developed paper. This made good sense when letter writing was the most popular form of communication, but the company was quick to see the potential of mobile tech and switched priorities.

What’s in a name? “Wait a moment while I BackRub that.” Doesn’t have quite the same ring to it as Google, does it? Sometimes a name change and rebrand can work wonders.

Relentless became Amazon Blue Ribbon Sports became Nike Blue Ribbon Sports was founded in 1964, as a distributor for another shoemaker. The company decided to make its own shoes in 1971, so a re-brand was in order. Names like Dimension Six, Peregrine, and Bengal were all discarded in favour of Nike (the Greek goddess of victory).

Apparently, Jeff Bezos was in favour of calling his online marketplace Relentless – until friends told him it sounded “too sinister”. Bezos therefore went for a name connected to size, choosing Amazon, as the world’s largest river by volume.

YouTube With the strapline “Tune in, hook up”, YouTube was set up as a video-based dating service. Spotting the potential of taking a broader view of efficient video hosting, YouTube pivoted, and was acquired by Google in 2006 for US$1.65 billion in stock. In 2017, it was estimated that, if all the stock was sold, the company would be worth at least US$75 billion.

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Jerry and David’s Guide to the World Wide Web became Yahoo! In 1994, Jerry Yang and David Filo were at Stanford University together. They designed a website and gave it a very straightforward – but long – name. They re-named it in 1995. Yahoo! is an acronym for Yet Another Hierarchically Organised Oracle.

Brad’s Drink became Pepsi-Cola Pepsi was invented by Caleb Bradham in 1893. It was renamed Pepsi-Cola in 1898, and Pepsi in 1961.

LO CA L E L E C T I O N S

Who speaks for you?

Nicholas Mayne My vision for economic growth in Upper Harbour is for business to be part of a sustainable community; local, responsible, and smart. I would like to see the local board continue the Industrial Pollution Prevention Programme. I would like to see the development of a community recycling centre on Rosedale Road.

Voting in the local elections runs from 20 September until 12 October (polling day). Business North Harbour contacted all the candidates standing for the Albany ward and Upper Harbour Local Board, asking them: • What’s your vision for business and economic growth in the North Harbour district? • Our annual member survey identified the following as being of particular importance to our members. How would you propose to achieve positive outcomes in these areas? »» Improved local transport and public transport network including sufficient car parking »» The second Waitemata Harbour crossing »» Showcasing North Harbour as the place to do business We requested that they respond in no more than 200 words. You can read the full comments of everyone who chose to respond on the Business North Harbour website. For now, here’s a snapshot of what they told us.

Upper Harbour Board candidates Anna Atkinson

Uzra Casuri Balouch

It’s a fantastic place to do business. We need to keep the pressure on AT to provide much better transport options. This includes car parking at park and rides, and ensuring feeder buses work. Active transport options need to be built quickly and shouldn’t hinder business but offer a cheaper alternative to the daily car grind.

Investing to make sure North Harbour works, that North Harbour moves, that North Harbour has fit-for-purpose infrastructure and an effective and efficient transport system future-proofed for growth. The second Waitemata Harbour crossing should have been built decades ago; I will continue to lobby for it to the governing body of Auckland Council.

Albany ward candidates Alezix Heneti MORE MONEY FOR YOU is my Vision for business and economic growth in the North Harbour District. TOGETHER we make this happen for you. TOGETHER get, allocate, assign council funds. INCREASE, ENHANCE, INVIGORATE local transport and public transport network. Regarding the second Waitemata Harbour crossing I’m with Mark Mitchell National MP on this matter.

Julia Parfitt We must leverage off two recent decisions to substantially invest in our area. Council’s decision to locate its North/West hub in Albany. This hub – due to be completed in 2022 – will relocate 1,250 workers to Albany. Scentre Group’s decision to extend Westfield

Jonathan McDonald

Jaggar Booten We should consider promoting the concept of buying local, providing incentives for people to choose local businesses and ensuring council tenders favour contractors that operate locally. The additional Waitematā Harbour Connections business case is to be completed by late 2019. It is crucial that there is local board input in the implementation of the recommended changes.

John Glover Let’s become a micro-economic business hub. It’s important Council business hub is built near the Oteha Valley off-ramp and Westfield to provide a centralised area for business with easy access for parking and buses. Champion robust working relationships with Auckland Transport. Let’s capitalise on the Government’s announcement to provide rebates and tax incentives for investment in R&D.

Albany and put on hold their planned expansion of Westfield St Lukes.

Wayne Walker and John Watson We support the initiative of Massey University in promoting the North Harbour area as a tech hub. Regarding the second Harbour Crossing, recent reports indicate that a tunnel taking either light rail or heavy rail is the preferred solution. Showcasing North Harbour as a place to do business is important. This is helped by events such as the Westpac Business Awards and ensuring that ATEED has a strong focus on North Harbour. Regarding transport, it’s vital people get to their destination quicker. The direct bus service from Albany to the airport was initiated by us after contacting Skybus direct. It didn’t cost the ratepayer a cent.

My vision for business and growth in the North Harbour area is one of promoting intensification. I’d like to see more time limited parking including a greater proportion of 4-hour parks in the park and ride. I strongly support a public transport-only additional Waitemata Harbour Crossing. The most feasible option is a bus and light rail crossing.

Margaret Miles While construction of the proposed Rosedale bus station will have benefits, ... it will be crucial to work with Business North Harbour to advocate to AT to ensure the necessary local road network improvements are undertaken. T h e s e c o n d Wa i t e m a t a Harbour crossing is long overdue. Local boards should be advocating with you to NZTA.

Brian Neeson Your concerns about transport issues such as improved local and public transport, car parking, the second harbour crossing are still a high priority for me. North Harbour businesses need confidence and support from the local board and council to further invest in the area. As a businessman I understand that relationship with council/ local board is imperative for seamless growth.

Lisa Whyte AT is key to resolving much of local residents’ and businesses’ frustrations. Issues outlined in the survey are mirrored by residents, and align with the current board’s advocacy and objectives. I strongly support local improvements to public transport and a more effective solution to parking deficits at the bus stations and the additional harbour crossing.

This article is for general information purposes only, and should not be regarded as Business North Harbour’s endorsement of any one candidate or another. The opinions expressed here are the candidates’ own, in the candidates’ own words, and do not necessarily reflect the opinions of Business North Harbour.

More information about Auckland’s local elections can be found at aucklandcouncil.govt.nz/elections S E P T E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z

CO M M U N I T Y

How Alzheimers NZ is helping Kiwis live healthier for longer September is World Alzheimer’s Month, an international campaign to raise awareness of and challenge the stigma that surrounds dementia. Dementia affects nearly 80 per cent of Kiwis, and the number of people living with the condition is expected to almost triple in just three decades. The associated costs to the NZ economy are around $1.7bn, increasing to $5bn by 2050 – making this one of New Zealand’s most significant and growing healthcare challenges. Dementia is an umbrella term used to describe various diseases that affect how the human brain works; Alzheimer’s is the most common form. No one single factor has been identified as the cause of dementia; it can affect anyone and the chances of this increase with age. However, research continues to show that simple lifestyle changes can certainly reduce the risk. In fact, one recent study by the University of Exeter of nearly 200,000 people suggested that nearly everyone can lower their risk of dementia – even if it runs in the family – by living a healthy lifestyle. Jean Gilmour is Alzheimers NZ’s principal advisor for clinical and research matters. “Brain health research over the last few years has been exciting in terms of risk reduction for diseases such as Alzheimer’s and vascular dementia,” she says. “As a general rule of thumb, what’s good for the heart is good for the brain – and it’s never too late to start healthy lifestyle habits.” Jean is also excited about a qualitative research report

What’s good for the brain is good for the heart – and it’s never too late to start healthy lifestyle habits. on living with dementia right here in New Zealand. “This is Our Story” highlights the diverse lives and experiences of Kiwis living with dementia, and explores what it means to them to live well. “This research telling it as it is from people with dementia is informing our educational materials and providing knowledge to

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e today ak

Enjoy social activity

Five S

Look after your heart

Follow a healthy diet

Be physically active

help the push for a long overdue scaling-up and improvement in services and support for people living with dementia,” she explains.

The importance of spotting the warning signs “If you’re concerned about someone, we suggest there are warning signs to look out for,” says Jean. These include recent memory loss that affects daily life, problems with language, and disorientation of time and place. “As with many medical conditions, early diagnosis means access to support, information and any appropriate medication. It also gives time to plan for the future – about how to put sensible steps in place to make life easier.”

Be a superhero. Make your next cuppa count! An easy way to raise funds to support people living with dementia NZ is to host a Cuppa for a Cause workplace morning tea. “It can be as simple as putting the jug on and opening a pack of biscuits!” smiles Jean. “Or you might choose to go all out, with posh crockery and dainty sandwiches and cakes.” In either case, event packs, posters and social media resources are all available to download on the Alzheimers NZ website. alzheimers.org.nz alzheimersnewzealand

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G O L D S P O N SO R S

Local business leaders Introducing Business North Harbour’s Gold Sponsors 2019-2020 3rd

YEAR

AccountabilityNet

AccountabilityNet is a progressive accounting practice that works with the latest cloud-based technologies to support and grow your business. We provide expert assistance for Xero set up and add-on implementation, including WorkflowMax, Tradify and Receiptbank. We help businesses seamlessly transfer from desktop to cloud-based systems, to ensure their finances are correctly managed and available 24/7. We pride ourselves on speaking the language of your business, and provide easy-to-understand financial reports and accounting services at an affordable price. You can rely on us to be your partner for smarter business. www.accountabilitynet.co.nz

4th

YEAR

AMPM Marketing

Founded in 1987, AMPM Marketing Ltd is a one source marketing company, offering web services, promotional products & apparel, print management and graphic design. Our directors, Terry Ottow and Vern Pere both have solid backgrounds in print, sales and marketing, advertising, promotional products, and web and digital solutions. Our team of in-house and external specialists offers an exceptional approach in the market; we harness the energy and passion of creative and multi-talented personnel, who offer customer-orientated service, delivering creative and effective results. www.ampm.co.nz

2nd YEAR

Giltrap North Shore

Giltrap North Shore represents two major brands in the automotive industry: Holden and Kia. Giltrap Holden is a multi-award winner, including the coveted Grand Masters Chairman’s award. Giltrap Kia was awarded the Kia Platinum Prestige award, presented to the top performing 1 to 3 per cent of all Kia dealers around the world. The most prestigious Kia dealers are recognised for their excellence in standards application, performance and customer satisfaction. Giltrap North Shore is very active supporting the local community, schools, and sporting organisations. www.giltrapnorthshore.co.nz

1st

YEAR

Maat Group

Founded in late 2009, Maat Group offers commercial property equity investment opportunities. The company has built a reputation for maximising returns for investors by offering investment opportunities based on quality commercial properties which have quality tenants. Maat Group takes its name from the Egyptian goddess of truth, justice and balance. These principles are at the forefront of all interaction with our investors, tenants, contractors and professional advisers. www.maat.co.nz

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G O L D S P O N SO R S

Business North Harbour introduced Gold Sponsorship in 2007. Every year, we seek to develop the programme so that it offers stronger and more tangible benefits to participants. Choosing to be one of our Gold Sponsors sends a clear message about an organisation’s forward focus and commitment to supporting our local business community. We are therefore delighted to introduce this year’s Sponsors.

3rd

YEAR

North Shore Golf Club

Established in 1961, North Shore Golf Club is a 27-hole course spanning 180 acres of parkland running up the banks of Lucas Creek. Nestled in the suburban area of Albany, it is just minutes’ drive from both the Spencer on Byron, Takapuna and the Ramada Suites on Oteha Valley Road. This stunning course offers members and visitors the unique opportunity to play the three 9-holes in combinations that translate into three quite different 18-hole courses in one. It also boasts a covered driving range and superb short-game practice area. www.northshoregolfclub.co.nz

2nd YEAR

Ramada Suites Albany

The Ramada Suites Hotel on Oteha Valley Road was opened in April 2017. It is part of the worldwide Wyndham Hotel Group, and offers 65 rooms all with cooking and laundry facilities. The studio, one-bedroom and two-bedroom apartments are ideal for a one-night stay or even a few weeks. The hotel is conveniently situated close to Albany Park and Ride, Westfield Albany, Massey University, QBE North Harbour Stadium and AUT Millennium, as well as the local swimming, tennis and hockey centres. Hotel facilities include boardrooms, free parking and wifi, and several bars and restaurants within easy walking distance. www.ramadaalbany.co.nz

3rd

YEAR

Spark Business North Shore

Sometimes in business it can feel like you need to do everything on your own. Wouldn’t it be great if someone offered a helping hand? Spark Business North Shore offers products and services tailored to your business. Simply dial 0800 482 746 or book a visit from this Hub to arrange your 30-minute business tech check- How nice and easy is that for a change? www.spark.co.nz/business

3rd

YEAR

Eclipse

Women in Business Event Series Sponsor

Our Event Category Partnership Programme was created in 2016 to provide an exceptional opportunity for an organisation to align with Business North Harbour’s premium leadership and business development events. We are thrilled that Eclipse Recruitment has chosen to continue its partnership with us for a third straight year. Founded by Lisa Hill in 2004, Eclipse specialises in the recruitment of business operations and administration, sales and marketing, human resources, and accounting and finance roles to a senior management level. The team also offers a suite of skill and psychometric assessments to offer further insight into a candidate’s personality and ability. Eclipse has offices on both the North Shore and in Auckland City, and a team of nine talented and business-savvy individuals who are all committed to their clients’ and candidates’ success. www.eclipserecruitment.co.nz

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P RO F E SS I O N A L D E V E LO PM E N T

Maat Group celebrates 10 years This year Maat Group is celebrating 10 years as an investment company – a milestone that the team is looking forward to celebrating with their investors! In this Q & A, managing director Neil Tuffin explains more about the company’s values and style of investing. What does the Maat Group offer, and what does your name mean?

Neil: Maat Group is a commercial property equity investment company. Maat Group adopted the Egyptian goddess Maat as its symbol; she’s the goddess of truth, justice, and balance.

What is commercial property equity investment?

Neil: It’s is the purchase of commercial property as a direct property investment. By investing as a shareholder in a company formed for the purchase of an investment, the investor is able to purchase a larger property with a better yield than what is available if purchasing as an individual. The shareholder becomes a part owner in the property along with other investors. The property is fully managed for investors including property management, financial management, and general administrative duties.

How long do investors have to leave their money in the investment for?

Neil: Our equity investments don’t have any fixed time frame. Investors are encouraged to remain in the investment for the long term as this passive investment can provide capital gain over time. If circumstances arise that mean an investor has to exit, we can assist with this and facilitate the sale of these shares to the incoming investor.

Do you charge any fees for investing in your investment opportunities?

Neil: The company formed to purchase the 26

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investment property pays for the management for the property along with additional expenses such as accounting or audit fees. These are paid from the rental income of the property and don’t affect the distribution rate. The fee structure is set out in the product disclosure statement (PDS) which is available at the time of investment.

How often do investors receive distribution payments from you?

Neil: We distribute our returns on investments on the last working day of each month.

Can people exit the investment without the property being sold?

Neil: Yes, you can. Although the investment is more valuable over time we do understand that circumstances arise that may mean you have to exit and sell your share(s). You can contact us for further clarification on our exit process at any time.

If someone wants to become an investor with you, what steps do they take?

Neil: Any investor is encouraged to read the product disclosure statement and other documents pertinent to an investment prior to investing. We also encourage you to seek independent legal advice prior to investing. The PDS contains the application form for investment too.

Is the investment taxed prior to you paying returns?

Neil: If you’re invested as an individual or as a joint partnership we’re required to deduct your tax portion prior to your distribution

payment each month. Our investments are run as a PIE investment with the tax rates of 10.5 per cent, 17.5 per cent, and 28 per cent. If you’re invested under a trust or company, you may elect a zero per cent tax rate for your investment.

What is the amount to invest?

Neil: The minimum investment for our equity investments is $50,000. You can purchase multiple shares in each investment up to a maximum of 20 per cent of the share parcels on offer.

Do investors get any of the capital gain?

Neil: The capital gain would be paid at the time of the sale of the property. Investors may receive a capital gain payment in addition to their original share price if the property is sold in excess of the original purchase price.

How much do you borrow from the bank?

Neil: Each investment opportunity varies but the typical lending amount is 47.5 per cent or lower. Over time through capital gain the loan to value ratio (LVR) should reduce. This is disclosed at each AGM for the investment. Bank funding allows an increase in an investor’s return on equity. Neil Tuffin, Director (021) 481 441 ntuffin@maat.co.nz Office (09) 414 6078 info@maat.co.nz www.maat.co.nz

P RO F E SS I O N A L D E V E LO PM E N T

Driving (quietly) towards a greener revolution As part of New Zealand’s goal to reach a 100 per cent renewable energy target by 2035, the Independent Climate Change Committee’s (ICCC) draft report stated that getting more electric vehicles on the road is a priority. As a result, the government is currently considering offering discounts of up to $8000 on imported hybrid and electric vehicles. Currently though the upfront cost can be prohibitive, especially if a home charging station has to be considered. Nonetheless, there is definitely an increased awareness and appreciation of the benefits of hybrids and EVs. “We find that potential buyers have already done their research,” says Allister Wade, Giltrap’s assistant sales manager. “They know why they want to switch to a hybrid (or even fully electric) and understand the potential challenges they may face at this stage.” Some of these factors are about mindset – for example, realising that a trip needs to be planned around a vehicle battery’s km range. However, as Allister points out, “It’s important to take a break on a long drive. Instead of pulling into a garage, use one of the journey planner apps to find a suitable location to plug the car into a fast charger. Then enjoy a coffee or a stroll in the fresh air for half an hour.” Kia itself is taking strides to be more environmentally proactive by widening its range of electrified vehicles in New Zealand. In fact, Kia was the first company to launch a hybrid SUV here: the Niro HEV. The addition of Kia’s EVs to NZ has seen a 25 per cent reduction in fuel consumption in the overall Kia range over the last five years, and CO2 emissions have dropped accordingly too.

Business North Harbour’s general manager Kevin O’Leary with Giltrap’s Alan Yates and the Kia Niro 1.6 LTD HEV

Despite these encouraging figures, it could be argued that New Zealand is lagging behind other countries. “In Denmark, Norway, the USA, Belgium and Canada (amongst others) there are already a variety of incentives and government subsidies available to consumers,” explains Giltrap’s business development manager, Alan Yates. “France has banned pre-2000 diesel vehicles from

Vehicle definitions and abbreviations explained ICE I nternal Combustion Engine A traditional petrol or diesel-fuelled vehicle

PHEV P lug-in Hybrid Electric Vehicle A rechargeable battery is backed up by an ICE

HEV H ybrid Electric Vehicle Combines an ICE with an electric propulsion system

EV E lectric Vehicle Entirely powered by a rechargeable battery

the greater Paris area. The UK government is talking about fitting all new homes with charging points for EVs.” “I’m not saying that all of these initiatives will be appropriate for New Zealand,” Alan comments, “But we need support services in place – including an adequate number of charging stations around the country – to help consumers who want to make a cleaner, greener choice.” Choosing a hybrid as Business North Harbour’s vehicle was a heart and head decision. “It feels like the right thing to do – especially as we’re talking so much to our members about sustainability – and it makes good sense too. Why wouldn’t you want to save on fuel costs and reduce emissions at the same time? And I have to say, I really enjoy driving it!” said Business North Harbour general manager Kevin O’Leary. To find out more about the benefits Kia’s HEVs, PHEVs and EVs could offer you and your business, please get in touch with Allister at Giltrap North Shore. Allister Wade P: (09) 444 8114 M: 021 0815 8015 awade@giltrapmotors.co.nz giltrapnorthshore.co.nz

S E P T E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z

G O V E R N M E N T & AS I A N B U S I N E SS

Get ready – privacy laws are changing 隐私法正在改变中-你都知道是哪些更改吗？

Does your business collect, store or use personal information about your employees and/ or customers? The government is updating New Zealand’s Privacy Act 1993. The Privacy Bill is expected to become law before the end of this year, and changes will include: • Businesses will have to report serious data breaches that pose a risk of harm. For example: if leaked personal data is used for identity theft or published online. • If someone requests the personal information held about them by a business, the business may not delete information to avoid having to provide it. • Kiwi businesses using overseas service providers (such as cloud software) will need to ensure that these providers conform to New Zealand privacy laws.

For guidance about how this could affect your business, visit business.govt.nz/news/get-readyfor-upcoming-privacy-law-changes. This page includes a link to a useful free tool from the Office of the Privacy Commissioner to help create a privacy statement that informs people how your business collects, uses and discloses their information.

您的企业或者生意是否会涉及到收集、存储或使用有关您的员工和/或客户的个人信息? 政府正在逐步更新新西兰1993年的隐私法。《私隐条例草案》预计将于今年年底前正式成为法律，其中修订的内容包括: • 企业/公司需要上报可能造成危害的数据泄露事件。例如: 如果泄露的个人数据被不法分子用于身份盗窃或发布在网上。

• 如果有人要求企业提供有关他们的个人信息，企业不可以以删除此类信息为借口从而拒绝提供信息。 • 当新西兰企业使用海外服务提供商(如云软件)的服务，需要确保海外服务商遵循新西兰的隐私法。 business.govt.nz/news/get-ready-forupcoming-privacy-law-changes

S E P T E M B E R 2 019 F Y I B U S I N E SS N H .O R G . N Z

Tariff-finder tool for importers and exporters 为进出口商提供关税查找工具 Did you know… 23 per cent of small businesses are directly engaged in exporting. The Ministry of Foreign Affairs and Trade (MFAT) can help businesses assess import and export opportunities in more than 150 overseas markets. The tariff-finder shows the special rates for 20 countries with which NZ has a free trade agreement (FTA). It also includes rates for 136 non-FTA countries.

你知道吗……23%的小企业直接从事出口行业。

外交部贸易部可以帮助企业评估超过150个海外市场的进出口机会。

这个关税查找工具显示来自于目前与新西兰有签订自由贸易协定 (FTA)的国家20多个国家所提供的特有关税，也提供其他136个非自由贸易协定国家的税率。 tariff-finder.govt.nz

G O V E R N M E N T & AS I A N B U S I N E SS

New digital service “to make business easy” 新型数码服务方式使企业运营更方便快捷 Business Connect is a new platform that aims to make it easier for small businesses to access services from multiple government agencies. Prime Minister Jacinda Ardern explains, “Business Connect will enable businesses and government agencies to work together smarter. Our objective is to integrate access to multiple services through a single digital platform, and cut out repetitive paperwork.” Business Connect will be available for any sort of business: start-ups, limited liability companies, sole traders, trusts, partnerships, contractors, tradespeople, and self-employed. Small businesses in particular should benefit, especially those who require a permit or licence to operate – the hospitality sector is a prime example. “The pilot platform is expected to be available from October and will initially trial services from three core agencies: the Ministry for Primary Industries, the Ministry of Business Innovation and Employment (MBIE), and NZ Customs Service. “In time, businesses will be able to apply for a range of permits, licences and consents, without having to repeat the same information and documentation over and over. Examples could include services that help make it easier to comply with food safety regulations. “The pilot agencies will allow the platform to be tested in a real-world environment directly with businesses. Other central and local government agencies will gradually come on board over two years,” says Ms Ardern. MBIE estimates potential benefits worth $300 million every year through reduced time and effort in compliance administration, faster processing of applications, less scope for errors, and increased business productivity.

商业联系是一个新的企业发展平台，宗旨在让小企业更容易的从多个政府机构获得服务。

总理杰辛达·阿德恩解释说:“商业联系将使企业和政府机构更明智地合作。我们的目标是通过一个数字平台整合多种服务，减少重复的文书工作。” 商业连接将适用于任何类型的企业:初创企业、有限责任公司、独资企业、信托公司、合伙企业、承包商、商人和个体经营者。小型企业尤其应该受益，尤其是那些需要许可证或执照才能经营的小企业——酒店业就是一个最好的例子。 “该试点平台预计将于今年10月推出，并将在三个核心机构进行初步试点服务:第一产业部、商业创新与就业部(MBIE)和新西兰海关总署” “随着时间的推移，企业将能够申请一系列的许可证、执照和同意书，而无需反复重复相同的信息和文件。”例子可能包括帮助更容易遵守食品安全法规的服务。

“试点机构将允许该平台在真实环境中直接与企业进行测试。其它中央和地方政府机构将在两年内逐步加入进来，”总理表示。新西兰商业发展部估计，通过减少遵从性管理的时间和精力、更快地处理应用程序、更少的出错空间和提高业务生产力，每年可获得价值3亿新西兰元的潜在收益。更多关于商业连接的信息可以在

More information about Business Connect and an explanatory video can be found at mbie.govt.nz/business-and-employment/ business/support-for-business/ better-for-business/business-connect

Chinese translation kindly provided by Joy Yuan of Turner Hopkins S E P T E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z

S U STA I N A B I L I T Y

Big business insights To gain an understanding of the change challenges faced by major organisations in different sectors, FYI contacted several of New Zealand’s “trusted brands”.* AA Insurance and Resene were kind enough to respond and share their thoughts.

Chris Curtin

Karen Warman

For insurance, the biggest change in recent times has been the spotlight on the financial services sector in both Australia and New Zealand for poor conduct. It’s this type of conduct that has eroded the trust of customers. Trust, on which insurance is based, is at an all-time low. … For the insurer, that means customers are left wondering if they can rely on us to come to their aid should the worst happen. So, for AA Insurance to be named in the top five most trusted organisations [again] … and recognised as a great workplace consistently over the last decade is truly humbling. After all there is a strong link between happy customers and engaged and happy staff.

Most people don’t really like change, but if they can see why it is being done, it is being done for the right reasons, and they are included in the change and have an opportunity to make suggestions, then in my experience most people will manage the change process well. …Most change isn’t a perfect process and often things evolve as the change progresses so the final result may not match up to the change anticipated. Being prepared to adjust as needed makes change more palatable and gives everyone a chance to know that there is an opportunity to make adjustments to make the change work even better.

CEO, AA Insurance Limited

Sustainability and social responsibility

We’re deeply invested and committed to not only making sure our company is sustainable … and doing our bit to reduce our emissions footprint, but also doing the right thing for our people and our customers. An example of doing the right thing is the issue of non-disclosure, which has been the subject of recent negative commentary. When an insurer forces responsibility back on the customer to tell them what they need to disclose, trust is damaged. Despite recent talk of legislation to scrap this responsibility, AA Insurance abolished it a decade ago, because it was the right thing to do for our customers. This example goes hand-in-hand with the need for education on how insurance works, reviewing how we act and challenging the status quo, by which I mean taking the long-held industry beliefs, turning them on their heads and responding to what our customers actually want. Customers often don’t understand insurance well and, given its importance in people’s lives, we need to do more to educate them, yet at the same time cater to their growing demand for more simplicity. Our challenge is finding the right balance between the two.

Marketing manager, Resene Paints Ltd

Sustainability

At Resene we have never had just one person responsible for sustainability. It’s part of everyone’s job. Our staff tend to work for Resene for long periods, which means we can start multi-year projects, knowing that there will be time to get the project finished, without losing sight of the original vision for the project. Resene’s PaintWise paint recycling scheme was the first programme of its kind in the world. We worked on it for a number of years before it launched in 2004. Sustainability isn’t a job you can ever cross off your to do list – it’s a gradual journey that you start on and as you do more you learn more about what you need to do next. Everything you do raises the bar that bit higher. Involving staff across the business and the many external suppliers we work with in this process leads to many more ideas and enables change to happen at all levels and helps to keep the momentum of change going.

The future workforce

Millennials and Gen Z have strong beliefs and seem keen to work for a company that shares their beliefs too. Not just in a policy and a pretty sign on the wall, but by actually doing things that make a real difference. We have seen this with our sustainability, quality and community focus. Flexibility and recognising the whole person, not just the work part, is also important and means that they can evolve and grow at work and in their personal life. *trustedbrands.co.nz

S E P T E M B E R 2 019 F Y I B U S I N E SS N H .O R G . N Z

HELP REDUCE LANDFILL OFFICE INORGANIC COLLECTION

Reusables /// E-Waste /// General Inorganic

26th & 27th September Only $45 plus GST per cubic metre collected

REGIST E N O W! R

R E G I ST RAT I O N S C LO S E 2 0 T H S E P T E M B E R

businessnh.org.nz/inorganiccollection

S U STA I N A B I L I T Y

Ports of Auckland buys world’s first electric tug In August, Ports of Auckland signed a contract with Dutch company Damen Shipyards to buy the world’s first full-size, fully electric port tug. The Damen RSD-E Tug 2513 is set to be delivered in 2021 and will have a 70 tonne bollard pull, the same as the port’s strongest current diesel tug. “In 2016 we set ourselves the goal of being zero emission by 2040,” said Tony Gibson, Ports of Auckland’s CEO. “We set this goal because we recognise that urgent action is needed on climate change, and we wanted to be part of the solution. However, setting that goal

created a tough challenge. We have a lot of heavy equipment, like tugs, and in 2016 there were no zero emission options.” “When we first looked into buying an electric tug in 2016, there was nothing on the market,” says Allan D’Souza, Ports of Auckland’s general manager marine, engineering and general wharf operations. “We talked to several manufacturers about building a battery powered tug. They told us we were dreaming. Hybrid tugs were possible, they said, but not battery. No way.” “Luckily for us,” said Tony Gibson, “Allan doesn’t give up. He and marine technical superintendent Rob Willighagen kept talking to manufacturers, kept suggesting ways to solve problems, and they found a partner willing to take on the challenge: Damen Shipyards.”

Thank you again to all 23 businesses that are currently having regular weekly food waste collections – and therefore “doing their bit” to reduce waste to landfill and gas emissions.

SUSTAINABILITY IN BUSINESS LUNCHEON

GREEN PARTY CO-LEADER

JAMES SHAW

2ND OCTOBER, 12PM – 2PM NORTH SHORE GOLF CLUB

Free for one representative of Business North Harbour members and associate members. Guests of members will be charged $30+gst to attend. Non-BID members are welcome, subject to space, at $50+gst per guest.

businessnh.org.nz/calendar

S U STA I N A B I L I T Y

Countdown introduces its first electric delivery trucks Countdown has five new electrified refrigerated trucks for its online shopping service. Each truck has a range of around 220km, and the company estimates these will eliminate approximately 135,000kg of CO2 per year. The first truck is located at the St John’s store, and over the coming months four more will roll out in Grey Lynn, Wellington (Newtown), Christchurch (Hornby) and Queenstown. Countdown says that the cost of these trucks is approximately $700,000. In 2018, the company was awarded an EECA grant of $387,500 to assist with the cost of converting diesel trucks to electric. As well as the trucks, Countdown has introduced 15 charging stations in five of its Hamilton stores and its support office.

Soft plastics recycling in Auckland The Soft Plastics Recycling Scheme is back! Run by the Packaging Forum, the initiative means that Aucklanders can drop off their soft plastic materials at 37 selected Countdown, The Warehouse, and Huckleberry stores across the region. To find your most convenient drop-off point, check: recycling.kiwi. nz/solutions/soft-plastics/store-locator The scheme recycles: • • • •

Bread bags Produce and frozen food bags Courier packs and bubble wrap Soft plastic packaging (e.g., for toilet paper, breakfast cereals and snack foods)

If you're unsure whether your soft plastics can be recycled, take "the scrunch test". If the plastic scrunches into a ball – and doesn't bounce back – it can be recycled. For more information about the scheme and how the plastics are being re-used, visit recycling.kiwi.nz/solutions/soft-plastics

A bag of change It’s estimated that NZ’s dry cleaners use 75,000 polyethylene bags every year – but one local business is trying to tip the scales in favour of a more sustainable approach. Based in Douglas Alexander Parade, Böwe has been at the forefront of developing a market for an environmentally friendly yet functional bag for the dry cleaning industry. The world’s first certified home compostable dry cleaning bag has been designed and manufactured in New Zealand by Convex, using a mix of materials meeting European and Australian home compost standards. To be termed “compostable” packaging has to meet specific criteria in terms of: • The time it takes to break down (within 180 days) • The environmental conditions in which it breaks down, containing heat, water, oxygen, soil, and micro-organisms • The quality and non-toxicity of the compost produced

As Böwe’s sales executive Angela Gordon explains, “After life, this bag is designed to break down into a non-toxic biomass – just like a piece of fruit.” To learn more about the bag, visit bowe.co.nz

Join the “refillution” at Auckland Council libraries, pools and leisure centres Auckland Council has launched its “refillution” with selected libraries and all pools and leisure centres registering as official RefillNZ Stations – places where people are welcome to stop in and refill their reusable water bottles for free. The joint venture between the council, Wai Auckland, and RefillNZ aims to promote tap water as the first, easy, healthy, and environmentally-responsible choice for people. Auckland Council’s Parul Sood, programme director – waste solutions, says supporting RefillNZ (a non-profit organisation) will benefit all Aucklanders. “It’s a positive environmental choice… it’s about taking steps that will make a big difference in reducing rubbish and help us reach zero waste to landfill by 2040. By joining forces with RefillNZ, we are letting our communities know they can confidently carry their own water bottle and choose tap water. According to Live Lightly (livelightly.nz), if you take your reusable drink bottle instead of buying a disposable one when you are out and about, that simple action could save 3kg of CO2 per year. For a full list of participating outlets, including Auckland Council Libraries and Pools and Leisure Centres, visit refillnz.org.nz/where-to-refill.

S E P T E M B E R 2019 F Y I B U S I N E SS N H .O R G . N Z

SHOWCASE your business SPOTLIGHT your products NETWORK with your neighbours PREMIUM and STANDARD STANDS AVAILABLE SPECIAL RATES FOR CHARITIES and NFPs

QBE Stadium, Albany

businessnh.org.nz

SPA

20th February

S LI I E

MITED !

REGIST E AS AN R EXHIBI T TODAYOR !

Accelerating success.

Reach more people - better results faster. ATTRACTIVE HIGH PROFILE ALBANY WAREHOUSE FOR LEASE

8 ARRENWAY DRIVE, ROSEDALE INDUSTRIAL LEASE

1,806 sqm Standalone facility

Generous parking

colliers.co.nz/214505

Easy access to motorway

Sole Agency

Located in the prestigious Albany Industrial Estate, with road front appeal and motorway exposure. This 8.5 metre high stud & clear span warehouse of approx. 1,104sqm & 47sqm workshop, 253.6sqm ground floor showroom/ office and 264.7sqm first floor offices will suit the next growth phase of your business. 29 Car parks, dual roller doors under a large canopy. Call the sole agents now.

Matt Prentice 021 464 904 Shoneet Chand 021 400 765 Ryan de Zwart 021 575 001 Colliers International Limited, Licensed under the REAA 2008

colliers.co.nz

P RO P E RT Y M AT T E R S

Thinking of buying a commercial property? Here are a few things for your checklist.

Commercial properties are increasingly popular with investors chasing rental income. With so many newcomers buying commercial property for the first time, or perhaps looking for their second property, it seems like an appropriate time to mention what to look for. Prices can be as low as $350K + GST (if any) in the commercial market, with many businesses preferring to own rather than rent, and investors unable to purchase at this level in the residential market. It’s a good idea for purchasers to keep in touch with their preferred property agent, so that they stay up to date with market factors, such as leasing rates, vacancy levels, and comparable sales. A tenanted investment is preferable for investors. In fact, it’s almost a requirement by the major banks, with leases of a minimum of two years being a pre-requisite. Investors should check whether their bank requires a valuation and/or a seismic report, as this can be overlooked by the time an agreement for sale and purchase has been signed. Alternatively, if an investor has the opportunity to purchase a vacant property, they can minimise

their risk by checking criteria such as vacancy levels in the area, the location, profile, number of carparks, and potentially a budget put by for fit out costs. Although the yield or rate of return is important, investors should check how long is left on the current lease term, rights of renewal, type of rent reviews, and anything additional to the standard agreement. The tenant covenant is significant too, as it’ll specify the tenant’s obligations at the end of the lease term. There are a number of ways a property may be offered for sale. An auction has the date and location details provided and invariably due diligence documentation such as the lease document (if tenanted), LIM, property file and property reports available. Potential buyers should allow time for any other due diligence to be carried out and specifically request the agreement for sale and purchase by auction as there may be vendor variations within. Remember that any purchase is unconditional on the auction date and a deposit (usually of 10 per cent) will be required.

Commercial properties are increasingly popular with investors chasing rental income.

S E P T E M B E R 2 019 F Y I B U S I N E SS N H .O R G . N Z

A tender is essentially a type of closed, silent auction and specific tender documents are used. Purchasers are invited to submit their tenders before the close of the tender date. After this date the vendor will consider offers and conditions and decide which, if any, they wish to accept. Deadline private treaty sale is similar to the tender process. A property is offered for sale with no fixed price and prospective purchasers are required to submit their offers by a deadline date. Finally, a private treaty or sale by negotiation is generally a sale with a fixed price. The price won’t necessarily be disclosed and there’s usually no timeframe. Given that there are so many variables, Colliers always recommends that purchasers seek legal advice from a lawyer who is specialised in commercial property. And, of course, you’re welcome to pick up the phone and chat to me. Janet Marshall is a Director and Commercial Manager at Colliers International North Shore. M: 021 684 775 E: janet.marshall@colliers.com

Accelerating success.

Reach more people - better results faster. BUILDING NAMING RIGHTS AVAILABLE FOR LEASE

4 FRED THOMAS DRIVE, TAKAPUNA OFFICE LEASE

307, 360 or 900 sqm

Competitive Rental

Generous Car Parking

Modern Offices

Very few floor plates of these sizes available in Takapuna, call now for further information and/or to inspect. Excellent location, close to CBD, cafÃ© on site, minutes to Takapuna centre and superb landlord with full resources available. Customise your fit out and layout. Call Janet Marshall 021 684 775 or email janet.marshall@colliers.com.

colliers.co.nz/59142

Janet Marshall 021 684 775 Colliers International Limited, Licensed under the REAA 2008

MODERN OFFICE / SHOWROOM WITH EXTENSIVE SIGNAGE PROFILE FOR LEASE

A1 & A3, 63 APOLLO DRIVE, MAIRANGI BAY OFFICE LEASE

2 1 3 Total floor area 740 sqm

Stand alone building

colliers.co.nz/213433

Can be split

Sole Agency

Ideally situated in the heart of the busy Apollo Drive with easy access to Motorways, excellent amenities, nearby AUT Millennium Gym, and public transport. Ground floor office/showroom consists of more or less 264 sqm, with own kitchen, and facilities while the upstairs office with a penthouse boardroom, deck, kitchen, and facilities with a good mix of open plan and offices comprising of 475 sqm. Call Sole Agents for further information.

Janet Marshall 021 684 775 Kerry Cook 021 194 3949 Colliers International Limited, Licensed under the REAA 2008

colliers.co.nz

S P O N SO R E D CO N T E N T

Big or small, a company is built on its staff Steve Plummer, managing director of Scope Strata Management, shares his experience of growing his workforce along with his business. Steve was the CEO of a large body corporate management company based on the North Shore for a number of years. He started his own business in 2016. Scope Strata is a rapidly growing body corporate management business covering greater Auckland, Northland and the South Island. Steve’s philosophy for successful growth centres around being true to your vision and having clear goals. Steve considers his relationship with his team as important as those with his clients and business partners. He understands that many mutually beneficial opportunities come through having a simple, genuine interest in how other people are getting along in their professional and personal worlds. “If, for example, you treat employees as commodities, you won’t get people who feel a sense of loyalty to the company and what

they’re doing,” he says. “Finding out what interests and motivates someone in your team can lead to the discovery of a wider set of skills and uncover latent talents – which benefits the individual and the company.”

If...you treat employees as commodities, you won’t get people who feel a sense of loyalty to the company Steve encourages his staff to move out of their comfort zones and get involved in different aspects to broaden their skill-sets. This has the effect of motivating individuals and creating unexpected opportunities, plus the very practical advantage of providing

cover for staff absences and times when priority projects need extra resources. “There are practical ways to make sure you have the level of employee support and input to maintain the vision and goals of your company,” he observes. “Make sure you continue to maintain relevant training and support, and are fluent in the legislative requirements particular to your business or industry. Regular team meetings are an opportunity to revisit and reassess company values and alert everyone to challenges and opportunities. You can also put systems in place that reduce manual tasks and free staff up to be proactive in growth areas that interest them.” Steve puts down his company successes to a motivated team that enjoys working together with a clear purpose. “While a focus on a responsive and high performance service is very important, equally having a team that understands the ‘why’ and ‘how’ of that service – and at the same time have fun while delivering it – is critical to achieving that goal,” he concludes.

Scope Strata Management is a leader in body corporate management

At Scope Strata, we manage a range of commercial and residential bodies corporate throughout Auckland including the North Shore. We are regularly working with clients in your area. Our focus is on active client engagement and providing a proactive and responsive customer service. Our values include integrity, transparency and accountability in all that we do. If you are looking for a company who is approachable, reliable and does what they say they will do, when they say they will please contact us. Changing companies may be easier than you think!

EX C E L L E N C E I N B O DY COR POR ATE M ANAGEM ENT For all enquires please contact Steve Plummer: 09 320 5215 | 0276722777, or steve.plummer@scopestrata.co.nz Scope Strata are Associate Members of Business North Harbour

scopestrata.co.nz

S P O N SO R E D CO N T E N T

Invest 10 minutes in a free online WOF check for your business. Massey University has teamed up with a group of supporting organisations to provide North Harbour business people with an online tool that can provide a very quick fitness check for their business.

Aidan Bennett (left), Managing Director of North Shore business Benefitz, with Prof Ted Zorn, Director of Executive Development at Massey University.

Massey University is leading the initiative with the support of Business North Harbour, Kiwibank, QLBS and Benefitz. Business Insight 10 is a quick, 10-minute, totally free online tool that has been developed to help business owners analyse their business and highlight strengths and areas that may need some attention. It involves a very simple three-step process. Firstly defining your business stage; secondly completing the 10-minute survey; then receiving a detailed and customised report. It is a proven tool that has been completed by more than 10,000 small businesses in New Zealand, Australia and the United States. “The survey guides the business owner to think carefully about every aspect of their business,” explains Keith Phillips. CEO of QLBS, an Albany-based business which developed the survey. “Once completed, they get an immediate snapshot of their business, which is benchmarked against other, similar businesses.” As an example, some questions in the “sales and business development areas” ask whether you have a process for keeping in touch with your market and potential customers. Or whether you have a well-defined process for acquiring new clients and new business. Is your sales process refined and efficient? Or whether you have a system for when customers or prospects raise a problem or question.

Once completed, they get an immediate snapshot of their business.

“There aren’t too many things in this world that are free, and this is one of them,” says Aidan Bennett. “Massey has a desire to engage and assist local business and has selected this very useful tool.” “We are committed to using research and creating learning opportunities to make a positive impact on the success of New Zealand businesses and the overall prosperity of New Zealand,” explains Prof Ted Zorn, director of Executive Development at Massey University. “We are thrilled to be able to offer this as a valuable tool to our local business community and are also grateful for the support of our partners Business North Harbour, Kiwibank, QLBS and Benefitz, who clearly share our desire to foster business in the area.” “Business owners can use this tool for their business with the knowledge that what they are doing is confidential, and no individual information will be shared. It will, however, assist with building up generic data for the North Harbour area, which will help us deliver appropriate services and support for our members,” added Kevin O’Leary, the newly appointed general manager of Business North Harbour. Kiwibank is the financial sponsor of the project. “Our motto is ‘Kiwis making Kiwis better off’, and this project is an excellent opportunity for us to support local businesses to focus them on key business opportunities,” explains Neil Craigen, regional manager – Auckland.

Benefitz has supported the initiative with marketing and design services. Benefitz managing director Aidan Bennett is also championing the initiative. After more than 30 years in business, he stills sees the need for constant evaluation and says this is a very efficient way for local businesses to get a quick overview of the health of their business.

Local businesses can take advantage of this free opportunity by visiting the dedicated website detailed below. The analytical tool, valued at $250, is available for free until 31st October 2019. After receiving the customised report, there is no further obligation to engage with Massey University or Business North Harbour’s business development resources – the choice is yours!

WWW.BUSINESSINSIGHT10.CO.NZ

A FREE FITNESS CHECK FOR YOUR BUSINESS! A quick and easy 10 minute totally free online check. You will receive a detailed and customised report.

www.businessinsight10.co.nz

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Business North Harbour Associate Membership Business North Harbour Associate Membership is available for those who operate, own or rent a business or property outside the North Harbour Business Improvement District. Associate Membership gives you opportunities to connect, communicate and collaborate with other businesses:

Events

Advertising

Workshops

Crime Prevention

FYI magazine

Enews

Business Directory

Membership is charged on a pro-rata basis to 30 June next year at $380 + GST per annum For more information contact Kate on 09 968 2222 or admin@businessnh.org.nz

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Contact us to find out how we can help you find your business edge. Aabhas Dole Business Hub Manager – North Shore M 027 235 7496 T 0800 482 746 E Aabhas.dole2@spark.co.nz Level 3, 15 Huron Street, Takapuna, Auckland 0622

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Welcome to Ramada Suites by Wyndham, Albany. A solution to all your hotel accommodation requirements on the North Shore. Yes, we have now added the hotel group name of Wyndham to our official name. Being part of the Wyndham Hotel Group, the Ramada name is well known and respected worldwide and The Ramada Suites by Wyndham, Albany has a growing reputation for offering exceptional customer service as recognised through many awards. Ideal for both corporate and leisure guests, we offer competitive rates to suit local businesses and visiting sports groups. Offering 65 rooms all featuring cooking and laundry facilities, the studio, one-bedroom and two-bedroom apartments are ideal for a one-night stay to a few weeks. On site is the Coffee Club and there are many dining options within easy walking distance. Located across the road from the

Albany Bus Park nâ&#x20AC;&#x2122; Ride means easy access to and from the city, and we have plenty of on-site free parking for our guests. Nearby is the QBE North Harbour Stadium, AUT Millennium, as well as the local swimming, tennis and International BMX complex. We welcome the chance to meet you and see how we can assist with your accommodation requirements in Auckland and other cities around NZ, including conference venues. Contact: Jacqui Cheal, General Manager Ph: (09) 974 4568 E: albany.gm@ramada.nz ramadaalbany.co.nz

Picturesque course with 27 holes Pro Shop onsite Bar & CafĂŠ open to public Function room for meetings and events Free car parking

(09) 415 9924

51 Appleby Road, Albany

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