Dispelling myths and quashing stigma will change lives and save lives
You speak; BNH listens pg 18
A passion for empowering customers pg 22
Community
Helping young Kiwis find their voice pg 34
THE INTERVENTION ISSUE
Legal Services
Business North Harbour
General Manager
Kevin O’Leary kevin@businessnh.org.nz
Advertising Bernadette Roberts comms@businessnh.org.nz
Editor
Lizzie Brandon lizzie@writesphere.co.nz
Design Lewis Hurst lewis@hurstmedia.nz
Printer
PrintLounge printlounge.co.nz
The
Business North Harbour, Unit 2, Level 1, 322 Rosedale Road, Rosedale, 0632. PO Box 303 126, North Harbour 0751 OFFICE 09 968 2222
Welcome from the GM
FOR WHAT FEELS like an extremely long time, the economy, high interest rates and the slow reduction in our level of inflation have dominated business news.
However, I’m glad to note that there may finally be some light at the end of this very long tunnel.
With the Reserve Bank of New Zealand (RBNZ) softening its tone in recent financial statements and inflation continuing to fall, the renewed optimism from many economists that we may see a fall in the Official Cash Rate (OCR) earlier than anticipated became a reality in August, when the RBNZ announced a 0.25 per cent cut in the OCR to 5.25 per cent. Whilst opinion is still divided, most believe we may see further cuts before the end of the year, with interest rates already starting to ease much earlier than mid-2025, which was the common narrative in recent times.
This would obviously be welcome news –hopefully helping to ease the financial pressure that has become a common aspect of our daily lives. Additionally, it should signal an upturn in the economy with more people seeing an increase in their disposable income and able to start spending more, thus increasing revenue for businesses and helping to ease their cashflow pressures.
All of that said, we have to be realistic. This is no silver bullet. Things won’t change dramatically for the better overnight.
In reality, the economic climate remains very difficult, with many businesses working extraordinarily hard simply to stay financially sustainable.
But at least it’s a step in the right direction.
In this issue of FYI, health and wellbeing take centre stage. Depression, stress, and addiction are insidious, often hidden from friends and whānau due to shame or stigma. Our cover story aims to shatter misconceptions and provide practical advice for those who may be fighting these internal battles and those around them. For anyone struggling right now, please know that you are not alone. Asking for help is not a sign of weakness; it shows bravery and determination.
Our Community page focuses on the UpsideDowns Education Trust. Every day, we spend so much of our time communicating with others, but unfortunately, many people with Down syndrome need targeted support to enable them to communicate effectively. UpsideDowns’ role isn’t in the delivery space; they fundraise to finance the specialist input to help people with Down syndrome improve their communication and live a better life. Find out more and how you can help on page 34.
The BNH team and I look forward to our continued engagement with you and your team as you enjoy the many benefits of our various programmes and services.
Kia kaha
Kevin O’Leary General Manager, Business North Harbour
Vivienne Sheldon is Aotearoa’s first APP-registered physio
ACTIVEPLUS ALBANY’S VIVIENNE
Sheldon has become the country’s first physio to attain the prestigious title of Advanced Practice Physiotherapist.
In 2022, the NZ Physiotherapy Board introduced this new accreditation. Those who achieve it are deemed to have advanced clinical skills and are seen as leaders within the profession. It also benefits potential clients and referral partners, making it easier to identify practitioners who demonstrate advanced proficiency and may be better suited to manage more complex cases.
Speaking from the clinic on Don McKinnon Drive, Viv admits, “I’m a bit of a physio geek!
Help Cosmo and Marc compete at the World Winter Games 2025
THE SPECIAL OLYMPICS World Winter Games are the world’s largest inclusive winter sports event. Next March, Turin in Italy will welcome more than 1,500 athletes from 103 countries to compete in eight sports.
Of the ten Kiwi athletes selected for WWG 2025, two are from North Harbour: snowboarder Cosmo Adams (30) and alpine skier Marc Enderle (37). Two North Harbour volunteers, Steve Westcott and Grant Haskell, have also been chosen as coaches to travel with the NZ team.
“To be selected, an athlete has to regularly win medals at national competitions,” says Cosmo’s dad, Mark. “But it’s also about providing an opportunity for people to participate in something really
“I love what I do, and I’m always learning and wanting to do more. I had completed my postgrad diploma and my Master’s, so I was at that stage of, ‘What’s the next step?’
“When APP popped up, it made sense to me to apply because it’s clinically based and reflective of what I do and want to continue doing.
“I worked hard for the past two years to create a portfolio, which was quite time-consuming and challenging. To have my application accepted and be the first physio in NZ to achieve this makes me very proud. It’s the culmination of many years of study and learning during my physio career.
special, so the criteria are not simply who won the gold most recently.”
Indeed, whilst the Paralympics are for elite athletes with physical challenges, the Special Olympics are about participation for people with intellectual disabilities and are focused on creating a safe, inclusive, uplifting community.
Mark affirms, “While the focus is on
WWG LOTTO WIN $100 EVERY WEEK FOR 10 WEEKS!
You buy a raffle square - as many as you like - for $10 each. Once we have sold the 400 available squares, the competition will commence and for the next 10 weeks the person who has the same number as the Saturday Lotto Bonus number for that week will win $100.
“I’m passionate about my work and continuing to build my knowledge, and thrilled that this has resulted in achieving APP status. I’m looking forward to more free time now that I have completed this!” she smiles.
what happens in competition, it’s also about the whole extraordinary experience of being part of a huge event and representing New Zealand. An opportunity of a lifetime.”
To make this wonderful opportunity a reality requires a lot of fundraising! The expected cost per athlete to attend will be between NZ$23,000-NZ$26,000.
GIVE A LITTLE GO TO OUR GIVE A LITTLE PAGE Every little bit helps....
Marc Enderle
Cosmo Adams
Award-winning deliciousness
BASED IN CONSTELLATION Drive, Wen & Yen Bakery is well-known for its wide range of allergy-friendly baked goods, including several gluten-free, dairy-free, and vegan options.
Now, two of the bakery’s tasty, handcrafted treats have been honoured with silver medals at Baking New Zealand’s national competition.
Walk among giants in Kauri Glen Reserve
AS WINTER STARTS to ebb and the green shoots of spring tantalise with slightly warmer and longer days, it could be the perfect time to enjoy a walk in the canopy of some precious tree giants.
Just 20 minutes from North Harbour, Kauri Glen Reserve’s 60-metre treetop boardwalk and three-span glulam (lami-
nated timber) bridge is 18 metres above the ground.
The reserve features mature kauri and tānekaha, including some trees that are up to 400 years old. The canopy walk showcases these natural treasures and reduces the risk of spreading kauri dieback, a fungal disease affecting trees
through their root systems. There are also shoe cleaning stations at the walk entrances to combat the disease.
Please note: there are no toilet facilities at the reserve, and street parking is limited. Public transport could be an option; the number 25 bus stops on Onewa Road.
Miso Blackberry Apple Crumble Donut: 2nd place in the Decked Out Doughnut Championship 2024
Vanilla Brown Sugar Custard Slice: 2nd place in The Great Square Off Custard Slice Championship 2024
Julie Woods, That Blind Woman
20 June | North Shore Golf Club
Women In Business, proudly supported by Phone Plus Group
7 August | North Shore Golf Club
Karen Horin, Growth and Resilience Coach | Women in Business, proudly supported by Phone Plus Group
27 June | North Shore Golf Club
Jarrod Kerr, Kiwibank Chief Economist | North Harbour Commercial Property Group
15 August | BNH Offices Learning Lab
Upcoming Events
SEPTEMBER
12 Business After 5: Networking and Business Showcase
5.30 pm-8.00 pm
North Shore Golf Club, 51 Appleby Road, Albany
Back by popular demand! BNH’s 3rd table-top expo is an excellent opportunity to showcase your products and services, connect with other businesses and associate members, and expand your network of customers, suppliers, and partners. To maximise the networking potential, BNH encourages exhibitors to have at least two people attend. This is predominantly a B2B event. However, all members are welcome to attend. Please feel free to invite your team and customers, and register your guests’ names on the event page.
The registration fee for participating in the event is just $79.00 + GST per business, and includes:
• 1 x bar leaner table-top (700mm round) and a footprint of approx. 1.5m (some may be bigger). FIRST COME, FIRST SERVED!
• 2 x tickets to the event (included in the price)
26 Business Lunch: Beyond the Stigma: Alcohol and Mental Health in the Workplace with Patrick Gower
12.00 pm- 2.30 pm
National Hockey Stadium, 159 Bush Road, Rosedale (entry via Gate A)
Alcohol-related harm costs New Zealand an estimated $4 billion in lost productivity, including workplace absenteeism, contributing to a total estimated cost of $9.1 billion*. Join us for a ground-breaking event aimed at dismantling the stigma surrounding alcohol use and identifying the significant link between alcohol use and mental health.
Renowned New Zealand journalist Patrick Gower, celebrated for his powerful documentary series including “Patrick Gower on Booze” (TV3), will share his personal journey of quitting alcohol, insights from filming his documentary, and will be our MC for this event.
DAY SALE SATURDAY DECEMBER 7
Learn from Janet Thompson, founder and CEO of The Retreat New Zealand, about implementing a Recovery Friendly Workplace Programme (RFWP) that effectively supports those facing mental health and alcohol-related challenges. Discover why a well-structured RFWP is crucial in today’s society and how it can boost productivity, reduce absenteeism, enhance morale, and promote safety in your workplace.
There’ll also be a panel discussion and Q+A with Patrick, Janet, and others with lived experience.
*NZIER Report Published: 18 June 2024
OCTOBER
3 Learning Lab: Sustainability 101
12.00 pm-2.00 pm
BNH offices, Level 1, 322 Rosedale Road, Rosedale
Join like-minded business owners for a Learning Lab designed to empower your organisation on its path to sustainability. This session features expert speakers Vincent Heeringa from the Sustainable Business Network and Felicity Johnson, senior waste planning advisor at Auckland Council. They’ll share practical strategies, resources, and success stories to help you navigate the complexities of sustainable business practices. Whether you’re just beginning your journey or looking to enhance your existing efforts, this event will provide valuable insights and connections to help drive meaningful change.
18 Warrant of Fitness Day
10.00 am- 2.00 pm
National Hockey Stadium, 159 Bush Road, Rosedale (entry via Gate A)
We all take our vehicles for regular checks with expert mechanics but often neglect the
most valuable machine of all—our own body. BNH is partnering with Asian Family Services and a team of passionate healthcare professionals ready to support your health journey with a FREE Health Check Day for physical and mental wellbeing.
24 Business North Harbour Annual General Meeting (AGM) 4.30 pm-6.00 pm
BNH Offices, Level 1, 322 Rosedale Road
To view AGM 2024 documents, (all documents will be uploaded from 5 October) and to register for the AGM, please go to businessnh.org.nz/ bnhagm24
NOVEMBER
15 2024 BNH PURPLE INK BUSINESS EXCELLENCE AWARDS
Please check FYI’s back cover for full details!
DECEMBER
7 ONE DAY SALE!
9.00 am-3.00 pm
Across the Business North Harbour district
It’s One Day Sale’s 12th birthday!
Last year, more than 70 businesses opened their doors, offering shoppers unprecedented access to their stock with massive discounts. We hope to match (and maybe even exceed!) that number this year. Plus, there’ll also be a craft market.
Visit BNH’s website to register your business and download the shoppers’ guide and map (available late November).
Shopping hours may vary. Please check your preferred retailer/s details.
To stay up to date and make your bookings, go to businessnh.org.nz/ whats-on
Employers should meet my job seekers!
Janey’s big idea
Janey Housego’s involvement with Business North Harbour sparked an idea that’s paying off for everyone. After rubbing shoulders with employers at BNH networking events, Janey had a lightbulb moment: why not connect these local businesses with the hidden gems in the Ember Employment talent pool?
The result? A brilliant initiative that’s matching local people with local jobs –and it’s already paying off!
The power of local
Ember Employment is all about showcasing the incredible talent that’s right on our doorstep. They’ve launched a mixed media campaign that’s got everyone talking – from the pages of this magazine to Facebook, email newsletters, and even the airwaves on the TIFU podcast. They’re not just spreading the word; they’re shouting it from the rooftops.
Spotlight on talent
Six standout job seekers have already been featured in the Ember Employment Talent Showcase, and the range of skills on display is mind-blowing. We’re talking tech security, construction project management, retail, admin, and childcare. You name it, they’ve got it.
And the best part? These job seekers are getting noticed!
Take Amy, for example. She’s already aced two interviews, one with a local retirement village and another with an out-of-school hours care provider. Then there’s Renee, who’s just one step away from landing a job transcribing audiobooks. Kees, a tech whiz, felt super confident in his video interview with a top IT firm, thanks to the practice he got in the campaign. And let’s not forget Tahyla, who got an exclusive tour of a big food production company in Silverdale, a golden opportunity to see the inner workings of a local business.
Changing perceptions
But this isn’t just about filling jobs. Ember Employment is on a mission to change
A brilliant initiative that matching local people with local jobs - and it’s already paying off!
the way people think about supported employment. They’re showing that people in recovery from mental health challenges or addictions are not just surviving – they’re thriving. These job seekers are diverse, skilled, and more than capable of making a real impact in the workforce.
In the last year alone, Ember Employment has signed up 80 new job seekers and placed 47 of them into jobs. That’s no small feat.
Janey’s vision
Janey is passionate about helping people find meaningful work, and she knew the best way to do that was to bring these job seekers to life – not just on paper, but through engaging, dynamic content.
That’s where the idea for the Ember Employment Talent Showcase came from.
By creating short video interviews, Janey is giving job seekers a platform to showcase their skills and personalities directly to the BNH community. It’s a people-focused approach that’s opening doors and changing lives.
A win-win for everyone
With the Ember Employment Talent Showcase, everyone wins. Employers get to meet the incredible talent right in their own community, and job seekers get the chance to shine.
If you’re a local business looking for your next star employee, look no further – Ember Employment has got you covered!
Business rates, boundary changes, and the future of North Harbour Stadium
THINGS HAVE BEEN quiet on the formal submission front since Auckland Council’s (AC’s) Long-Term Plan (LTP) 20242034 (10-Year Budget) consultation.
As part of this, AC proposed removing the Long-Term Differential Strategy (LTDS).
The LTDS was established to help businesses pay a fairer proportion of the overall rates collected by the council, by gradually reducing their share from well over 30 per cent to about 25 per cent. Unfortunately, despite thirteen out of fourteen business organisations objecting to the removal of the LTDS, it has been discontinued. This means that the business share of rates paid to AC will remain at its current level of 31 per cent, which is obviously a disappointing outcome for our members.
BNH did take the opportunity to make a formal submission on AC’s Representation Review Proposals. Every six years, AC must review representation arrangements, including the governing body and local boards, to
ensure they are fair and effective, and keeping pace with Auckland’s growth.
Currently, some councillor wards do not meet the requirement that elected representatives represent a similar number of people, within 10 per cent of the average. This “fair representation” rule also applies to subdivisions within local boards. Consequently, AC has proposed a number of changes to boundaries across the city, including some on the North Shore.
The details of this and all other BNH written submissions can be found on the website at: businessnh.org.nz/formal-submissions
With the permanent future of North Harbour Stadium (NHS) still in question, BNH gladly accepted an invitation to be a member of an NHS working group, comprising a variety of key stakeholders.
Our task is to convince AC, in a very short space of time, that the stadium
should remain operational but with the right management structure in place. This should be made up of people who want to see the stadium succeed and take a far more proactive approach to attracting a variety of different clients and events. This way, it can return to being a well-utilised facility that doesn’t operate at a loss.
If this can be achieved, I believe that local businesses would be provided with opportunities for growth, development, and increasing their profile and reach that don’t currently exist.
Finally, given the ongoing difficult economic climate, I ask that you keep supporting our local businesses by buying locally and using locally available services.
Kevin O’Leary GM, Business North Harbour
Get ready for the all-new 2024 Hyundai SANTA FE Hybrid!
The Hyundai SANTA FE Hybrid has had quite the glow-up, with a boxier shape and frugal hybrid power – it’s one of the best family SUVs in its price range.
NIC, RYNO AND the team here at Ingham North Harbour have the Calligraphy model 2024 SANTA FE Hybrid AWD on site for test-driving! Contact us today for a first viewing or test drive.
There’s no mistaking the new Hyundai SANTA FE Hybrid seven-seat SUV for its predecessor. For starters, it’s bigger: 45mm longer overall (now 4830mm), 15mm taller (now 1770mm) and 50mm longer between the front and rear wheels (now 2815mm).
But that doesn’t tell the whole story.
The boxier shape – and sharper corners on the outside – means more of the SANTA FE’s dimensions are available for fitting passengers and cargo inside.
Storage space is plentiful. The centre console storage box initially looks small. But remove the plastic tray and it opens up to a deep drawer, which can be slid out by second-row passengers, allowing for items to be easily passed from front to rear without the driver needing to reach back.
It’s also better equipped.
Take the Calligraphy model: larger 20-inch alloy wheels (vs 19s), a 360-degree camera, a larger 12.3-inch infotainment screen with wireless Apple CarPlay/Android Auto, 12-speaker Bose stereo, ambient cabin lighting, speed sign recognition, auto-dipping side mirrors, blind-spot cameras, remote auto parking from the key, and a heated steering wheel are among the extras.
What
our customers are saying about the all-new Hyundai SANTA FE Hybrid
“An
exhilarating drive”
“A smooth drive and luxurious” “Versatile” (as it’s AWD)
Other standard features include a 12.3-inch digital instrument display, dual wireless phone chargers, leather trim, power-adjustable heated front seats, dual-zone climate control, power tailgate, LED headlights, and keyless entry and start.
Plus, a wealth of amenities – multi-colour ambient interior lighting, heated front seats/steering wheel, keyless entry, push-button start, dual-zone climate
control, two USB-C ports and one 12-volt socket. The flagship Calligraphy also has features like ventilated seats and a sunroof.
Safety’s top of mind, too, with crash-avoidance technology that’s hard to match. There are 10 airbags, including new side torso airbags for second-row passengers – and, crucially, side curtain airbags that now extend to the third row of seats. In Hyundai’s testing, there were no false activations of the AEB (automatic emergency braking), while the lane-keep assist system worked as intended.
Presently, the SANTA FE is only available as a turbo-petrol hybrid, starting from a special launch price: $74,990 + ORC for the Active and $86,990 + ORC for the Limited. The top-spec Calligraphy comes in at $94,990 + ORC. All models are covered by a five-year 150,000km warranty (when servicing is conducted by a Hyundai dealership or agent), and roadside assistance.
Contact our general sales manager Ryno Hattingh to arrange a first viewing or test drive.
N orth Harbour
Introducing BNH Partners 2024/25
PLATINUM PARTNERS
2ND YEAR
N orth Harbour
Your authorised Hyundai car dealer for sales, service, and parts in Auckland. The friendly team looks forward to welcoming you to experience what it means to be a valued Ingham customer. inghamdriven.nz/hyundai-northharbour
GOLD PARTNERS
7TH YEAR
6TH YEAR
5TH YEAR
Consistently ranked in the top 10 Wyndham properties in the Southeast Asia and Pacific Region, based on customer feedback. marsdenhotels.co.nz
Offering New Zealanders a smarter, customised approach to vehicle investigation, sourcing, leasing, and finance. driveline.co.nz
A diverse business covering advertising, design, web development, printing, publishing, display, exhibition, and signage. benefitz.co.nz
EVENT CATEGORY PARTNERS
2ND YEAR
WOMEN IN BUSINESS
An outsourced contact centre with a lot of experience and even more heart. Available 24 hours a day, seven days a week. phoneplus.co.nz
BUSINESS NORTH HARBOUR first offered Gold Sponsorship in 2007 for members wishing to demonstrate their commitment to exceptional industry standards and the North Harbour business community.
Since then, the sponsorship programme has evolved to include Platinum, Silver, and Event Category options. Sponsors are now called Partners, underscoring the collaborative nature of these relationships.
This year, BNH is delighted that so many Partners have chosen to continue for another year and warmly welcomes ASSA ABLOY and Rothbury Insurance. “Our Partners’ support is essential. Without them, we simply couldn’t sustain the quantity and quality of events in our calendar.”
2ND YEAR
Ember Services blends professional expertise and lived experience to provide mental health, alcohol and other drug and intellectual disability support services throughout New Zealand’s north island. Ember’s vision is an Aotearoa where everyone is supported to be who and what they want to be. ember.org.nz
4TH YEAR
2ND YEAR
Technology experts providing business owners with solutions that enable their organisations to be secure, resilient, and productive.
spark.co.nz/hubaucklandnorth
For over 30 years, Parkland Products have been New Zealand’s leading provider of world-class irrigation and turf maintenance products and services. We can help you with achieving quality turf, beautiful landscaping, and efficient water management systems. parkland.co.nz
2ND YEAR
BUSINESS EXCELLENCE AWARDS
Purple Ink offers exceptional recruitment, placement, and people outsourcing capabilities to remove the burden from clients’ shoulders, freeing up their valuable time and resources. “Gain the power to control costs and unlock the true potential of your organisation.”
purple.ink
SILVER PARTNERS
3RD YEAR
2ND YEAR
2ND YEAR
A dynamic, creative, one-stop sign and display shop. Our mantra: Start with Great Design! designation.co.nz
“Our aim is to protect your assets and your people’s livelihoods against intruder interference at reasonable rates.” vanguardsecurity.co.nz
Delicious gift baskets and chocolate flowers direct to your door. Edible Blooms New Zealand offers a unique twist on flowers and gift hampers. Delivering smiles every day. edibleblooms.co.nz
Oxygen offers high-quality business process outsourcing services to companies worldwide. Our services include customer support, data entry, general administration, accounting, messaging services, and more. oxygenoutsourcing.co.nz
1ST YEAR
Founded in 2004 and offering 30 different flavours, Valentino’s Gelato is a familyoperated business. After being in retail for 12 years, Valentino now concentrates solely on wholesale.
valentinosgelato.co.nz
The ASSA ABLOY Group is the global leader in access solutions. In New Zealand, the company specialises in customised door and window products, with a full manufacturing facility at its North Harbour head office.
assaabloy.com/nz/en
Rothbury Insurance Brokers has been in business since 1950. As brokers, they work for their clients, not the insurers. “We’ll always put you first and be there to advise and support you as your needs change. And, when you do need to make a claim, we’ll be there for that, too.”
rothbury.co.nz
EMA (EMPLOYERS AND MANUFACTURERS ASSOCIATION) UPDATE
Worried you haven’t done everything you
need
to renew your Employer Accreditation?
By Joanna Hall, EMA Senior Policy Advisor
IF YOU HIRE skilled migrants to fill labour shortages in your business, you’ll know that the employer accreditation renewal process is now underway.
With many employers beginning the process with Immigration New Zealand, the EMA and our partners at Malcolm Pacific Immigration have observed some fishhooks.
To help ensure a smoother accreditation renewal experience, we have identified three main areas that seem to be causing issues:
• Employers haven’t met their obligations for renewal.
• Employers have difficulty providing evidence of their financial viability.
• Applications being delayed because not all the required evidence has been submitted.
When you initially went through the accreditation process, you were required
to complete a series of actions as an accredited employer. As part of the process, you must demonstrate that you have completed these actions.
The most problematic required actions seem to be the completion of the Employment NZ modules and the settlement support activities.
Unfortunately, some employers have not kept the necessary records, or staff turnover means it’s unclear whether these actions were completed. Malcolm Pacific Immigration has been supplying support to employers with paperwork and doing stocktakes of what has and hasn’t been done.
The best approach for your business would be to review your records four to six months ahead of the expiry of your migrant workers’ Accredited Employer Work Visa, so you can take the necessary steps to rectify any issues ahead of lodgement.
Another area that some employers are confronting is demonstrating that their business is financially viable. This can be particularly challenging in the current economic environment.
There are four options available to demonstrate your financial viability, and you will need to show that you have met one of these:
• Your business has not made a loss over the past 24 months.
• You’ve had positive cashflow each month over the past six months.
• You have enough capital or investments to ensure viability.
• You have a credible plan to ensure viability over the next two years.
Failing to provide all the required information when submitting your application will significantly slow your reaccreditation. Malcolm Pacific Immigration has checklists, personalised service, and resources available to support employers through the process if you need help.
Dispelling myths and quashing stigma will change lives and save lives
By Lizzie Brandon
THE INTERVENTION ISSUE
As New Zealand marks Mental Health Awareness Week, FYI aims to shed some light on mental health and addiction. Too often, these internal battles are fought alone and in silence. Our expert interviewees share compassionate yet practical advice for those who may be struggling and those who wish to help.
Warning: this article discusses suicide, which some readers may find distressing.
JANET THOMPSON NEVER thought she could be an alcoholic. Back then, in her mind, an alcoholic was someone who sat on a park bench, drinking from a bottle in a paper bag. Janet had a good career, didn’t drink in the morning, and was, by and large, fulfilling all her obligations.
When she started suffering short-term memory losses, she visited her GP. “I thought I was seeking help for a brain tumour. The symptoms are quite similar to those of losing consciousness through drinking, which I was doing regularly,” she says.
Her doctor reassured her that, no, it wasn’t a brain tumour, but didn’t think to ask about her alcohol consumption, and, of course, Janet didn’t mention it. “My drinking wasn’t a problem; I saw it as my solution.”
Janet says that she had a “very healthy relationship” with alcohol until her forties. “For whatever reason, things got out of perspective.” She describes “an emptiness” that couldn’t be filled by work, possessions or people.
“For whatever reason, I lost the connection to myself and others. Alcohol filled that void.
“At times, I was able to control how much I drank in public, but I didn’t enjoy it. I’d be angry, short, restless, and irritable. And I always made an excuse to leave early.”
Janet recognised she was unwell but struggled to ask for help. “There’s no greater critic of me than me. I thought if I asked for help, others would judge me as harshly as I was judging myself. And in that case, I didn’t deserve to get any help.”
Inspired by her challenges and experiences, Janet has been leading The Retreat for the last five years. It was founded in 2013 in South Auckland by Roger Green. Janet has strived to advance the facility and programme. Now based in rural Warkworth, the organisation’s rehab approach is fully integrated with the 12-step recovery programme. Moreover, The Retreat is staffed by people whose relationship with
has helped thousands of clients, including pilots, farmers, teachers, bankers, doctors, nurses, accountants, lawyers, and homemakers. Feelings of loneliness and disconnect are
Janet Thompson. The Retreat
common threads.
Alcoholism is a disease, as recognised by the World Health Organization, American Medical Association, and British Medical Association.
alcohol previously caused harm to themselves and their whānau.
“Every one of our team has experienced first-hand the effects of alcoholism and is now living a full and sober life in recovery. Their understanding and authenticity resonate with our guests and demonstrate that recovery is achievable,” Janet explains.
One of Janet’s goals is to promote the idea of recovery-friendly workplaces.
“Alcoholism should never be an excuse for poor performance or unacceptable behaviour,” she clarifies. “However, if employers could see it as a health-related issue, that would help people to come forward in the early stages.”
In September, The Retreat launches its recovery-friendly workplace programme, designed to help employers and employees challenge the stigma of asking for help if someone’s relationship with alcohol is problematic.
I’m worried that my friend’s relationship with alcohol is causing them harm. What can I do?
Janet says the first step is to educate yourself and find out more about what’s happening in the background. Then, prepare for a courageous conversation.
In 2017, approximately 800 deaths of Kiwis aged up to 79 years were attributable to alcohol. 43% of these were due to injury, 30% to cancer, 27% to other chronic diseases. Alcohol is known to be a factor in at least 1 in 5 fatal road traffic incidents.
“We’ve been friends for years. It feels as though you’re pulling away. I’m worried something is going on.”
“That first conversation needs to be gentle. You’ve got to speak from the heart. You can’t be rational or reasonable with an irrational or unreasonable person. At the end of my drinking, I was totally rational and reasonable about everything except that. When it came to my drinking, I protected it and was in denial.
“Don’t come straight out and accuse someone of drinking too much because that’s going to immediately drive up their barriers and provoke a ‘How dare you say that’ kind of response.
“If they tell you there’s nothing wrong and to get lost, but things get progressively worse – which they inevitably will – you may need to involve a trained interventionist.”
I’m concerned about my drinking. What can I do?
Janet advises not to ask, “Am I an alcoholic?” but rather, “Is alcohol causing a problem in my life?”
“The best thing you can do is talk to an alcoholic in recovery. Look to your circle of friends and whānau, and if there’s no one in that group, call us at The RetreatNZ or find a 12-step recovery programme and go to a meeting.”
“The opposite of addiction is connection,” she reflects. “Look within yourself
“As a society, we need to normalise the idea of helping each other to make sense of our struggles.”
and think about what’s missing. What connection has broken, and what caused that to happen?
“That lost connection is what’s causing the problems, and we can help to reconnect.”
LAST YEAR, 565 New Zealanders died by suicide. The construction industry alone loses, on average, one person to suicide per week, and almost all of these are men.
MATES in Construction has one simple but hugely ambitious aim – to reduce this number. Although focused on the construction industry, the organisation’s principles and advice can be universally applied.
Jared Lanigan is a MATES field officer. He says that sustained changes in someone’s behaviour can signal something wrong. “We like to call these invitations,” he explains. “In the past, we used terms like ‘red flags’ or ‘warning signs’. But it’s more positive language to use invitations because, whether someone knows it or not, they are communicating hurt to us.”
Some
signs
that alcohol may be causing harm to you and those around you
• You can’t just have one drink; you can’t positively maintain control of that.
• When you’re not drinking, you’re thinking about when you’ll have your next drink.
• You increasingly organise your life so that you can drink.
Withdrawal from online conversations or social situations is fairly typical for someone experiencing stress or overwhelm. Anger and irritation are common, too. “If someone is trying to keep their head above water, they’re struggling. They don’t have the capacity for normal diplomacy. They’ll likely be distracted, late for appointments, or completely absent.”
As well as changes in behaviour, there are verbal cues to be aware of. “You might hear them say, ‘There’s no point in me being here. I’m a burden. No one cares.’”
These are expressions of loneliness and helplessness. “Depression, whether clinical or not, persuades us that we’re not worthy of support. Even if someone did care enough to help, there’d be nothing they could do. These are lies, but they’re pernicious and convincing.”
Kiwis are renowned for being tough, resilient, and not wanting to make a fuss. But this culture of strength can be a barrier if someone is struggling. “There can be a feeling of, ‘I ought just to push harder and deal with this.”
There could also be embarrassment or a fear of ridicule. “Acknowledging vulnerability can be hard. Unfortunately, someone is unlikely to raise their hand and ask for help.”
Jared says, therefore, that friends, colleagues, and whānau shouldn’t be afraid to take a fairly direct approach if they’re concerned.
It’s important to try and be specific. “Experience tells us that giving someone a helpline number or saying, ‘Reach out if you need a hand’ is not as effective as saying something like, ‘I can see you’re not okay. I can see you’re different. You’re withdrawn. You’re not responding to our messages. I’m worried about you’.
“It’s the same when it comes to asking about suicide. We always encourage people to say exactly what they’ve noticed and not to give the other person
Where to get help
1737: Need to talk?
Call or text 1737
Alcoholics Anonymous NZ 0800 229 6757
Depression Helpline 0800 111 757 or text 4202 (available 24/7)
“You can see if someone’s depressed. Their head’s down; their shoulders are hunched. They’re physically expressing how closed-off they’re feeling.”
an ‘out’, such as, ‘You’re not going to do anything silly, are you?’ Or, ‘Are you all good?’ These are too easy to deflect.
“By being specific and asking directly, you’re letting them know you care and that it’s safe to speak openly.”
Nor is it all about coming up with answers to someone’s challenges. “If they’re struggling mentally or emotionally, offering solutions should be secondary. Listening, reflecting, and asking questions comes first.”
This process helps make sense of all the thoughts bouncing around someone’s head. “That’s true of a lot of things,” Jared observes. “If I had a problem at work, I’d ask someone I trusted if they could help me figure it out.”
“Most people don’t have trouble noticing when a mate or colleague is
Lifeline
0800 543 354 or text 4357 (HELP) (available 24/7)
MATES in Construction support line 0800 111 315
Suicide Crisis Helpline 0508 828 865 (0508 TAUTOKO) (available 24/7)
The Retreat NZ 0800 276 237
struggling. But the assumption can be, ‘What if they feel suicidal? I’m not an expert. I don’t know what to say’.
“I would encourage you to step in regardless. The odds of you making the situation worse are so minimal compared to the potential benefits of putting your hand on someone’s shoulder and letting them cry it out. Or even sitting in silence and admitting, ‘I don’t know what to say’.
“Research tells us that asking someone directly whether suicide is on the table doesn’t put it in their head, but rather reduces the risk as they feel seen by a courageous friend who has noticed them and not shied away from such a topic. It can’t fester in the dark if a light is shone directly on it.”
However, no one should put themselves in harm’s way. “If someone’s very angry, volatile or hurting themselves, we suggest calling resources like the police or national helpline for advice. In our experience, it’s better to acknowledge you need assistance and rely on people or services you trust to help keep you safe.”
“Ultimately, I’d sooner risk annoying my mate by getting him some outside help and, maybe, temporarily damaging our friendship than lose him to suicide.”
What’s Up 0800 942 8787 (11.00 am to 11.00 pm) or webchat (11.00 am to 10.30 pm)
Youthline 0800 376 633 or text 234 (available 24/7)
If it is an emergency and you feel like you or someone else is at risk, call 111
“Can I lean on you for a bit? I’m not expecting any answers, but I’m not coping well at the moment. Could you spare a few minutes for a chat?” It’s always okay to ask for help.
Jared Lanigan
Tourism business chooses Spark’s all-inclusive package
AARON REDWOOD AND the team at Spark Business Hub Auckland North take pride in helping fellow small and medium business owners improve their IT efficiency, security and where possible, enjoy cost savings.
Recently, a local travel business that organises personalised air tours was looking to change IT service provider. There was a feeling of fragmentation, with multiple contacts handling different aspects of their overall IT operation. This included their office phone system and vehicle fleet tracking. Due to the nature of their business, strict regulations had to be met in terms of how files, data and emails were stored. Cyber security was paramount. Unfortunately, existing protocols had been compromised when a malicious email hack attack targeted one of the senior managers.
At the Auckland North Business Hub, customer relationships begin with a conversation. “We love to get a real
A few tips to help avoid the impact of Business Email Compromise (BEC) attacks
Be on the lookout for:
• An unusual sender email address or name
• A sender who is trying to create urgency (“Act now!” “Only a limited time!”)
• Unusual requests or processes from the sender
• Never click on links within the email. Instead, open the browser and log in to the service to check the information in the email.
• As a business, try and implement some of the following verifications in processes: cert.govt.nz/informationand-advice/critical-controls/ multi-factor-authentication/ implementing-business-processverification
understanding of our client’s business and people,” Aaron says. “We use this time wisely to establish what issues need to be addressed. Our IT Health Check ensures we ask pertinent questions so that no crucial element is overlooked.”
Through various emails and phone calls, the initial proposal was finetuned. “The client raised concerns about whether we could offer the level of support they required,” Aaron recalls. “We were able to set their minds at rest by sharing our ‘Hub story’. We talked about our own experiences as business owners and explained how we all pull together as a team for our clients.
“I think that knowing we were just around the corner was reassuring, too,” he adds.
The first step in the new IT implementation was switching the company’s 35 mobile phones to Spark. Because half of the employees are based in the South Island and others are overseas, the Hub team carefully scheduled porting on a day that would suit everyone. All the SIM cards were prepared at the Hub, labelled
with the mobile number and usernames and delivered to the client’s main office in time for distribution. “The prep was time well spent. The porting went smoothly,” Aaron confirms.
“As the next stages of the implementation roll out, we can confidently say that their needs have been met: assured and accessible customer service, more robust security, and one consolidated solution for their business’ IT requirements.
“Projects like this are tremendously satisfying. Helping another local company with the technology they need to keep their business moving is what we’re all about.”
From great-value mobile phones and plans to expert IT and security services, the Spark Business Hub Auckland North team is here to make it easy.
Call 0800 482 746, email HubAucklandNorth@spark.co.nz, or pop into 112D Bush Road, Monday to Friday, 8.30am to 5.00pm
Your priorities set BNH’s priorities
Business North Harbour is here to champion North Harbour as a great place to live, work, and spend leisure time. Our role is to support the area’s business owners, employees and property owners by creating opportunities to connect, communicate and collaborate.
WE ENGAGE IN ongoing dialogues and feedback at any time, and once a year we formally survey our members. Your responses help us to shape our next calendar of events and programmes. Every BNH member’s opinion counts equally, regardless of business size or property type – but, you have to share those opinions with us for us to be able to act upon them.
This year’s survey ran from 15 April – 20 May 2024 and was shared via the BNH website and fortnightly EDM.
Here’s a summary of what you told us.
Who participated in this survey?
What language does your business predominantly use for communication with customers and stakeholders?
What size is your business?
How important are the following to you and your business on a scale of 1-5?
1 being not important at all, 5 being very important
Advocacy
(i.e.: Member representation with Local & Central Government orgnisations)
Online Business Directory at www.businessnh.org.nz
Events & Workshops
Food Waste & Office Inorganic Collections
Free or Low-Cost use of the BNH Training/Meeting Room
Member Communications
(i.e.: Website, FYI, Enewsletter, E-mail, Social Media)
Of the services we offer our members, which do you currently take advantage of?
Networking Events
(i.e. Member representation with Local & Central Government organisations)
Online Business Directory at www.businessnh.org.nz
Events & Workshops
Food Waste & Office Inorganic Collections
Free Member use of the BNH Meeting/Training Room
Member Communications (i.e. Website, FYI, E-newsletter, E-mail, Phone App, Social Media)
BNH Mentoring Programme
Networking Events
(i.e.: Website, FYI, Enewsletter, Social Media)
Pallet & Cardboard Box Swaps Paid Advertising
& Traffic Congestion Security & Crime Prevention
(i.e.: Personal, Property, Car Security & Secure Plates)
Paid Advertising (i.e. Website, FYI, E-newsletter, Social Media)
Pallet & Cardboard Box Swaps
Transport & Traffic Congestion
Security
(i.e. Personal, Property, Car Security & Secure Plates)
Partnership Opportunities
None of the above
BNH Mentoring Programme
Please select the areas where support would be most beneficial for your business, through training and events provided by BNH.
What are your most important business goals for the next 12 months?
Please rate the following on a scale of 1-5.
1 being not important at all, 5 being very important
It’s never been more important to focus on
cashflow!
Cash is king
By Lance Manins, Driveline CEO
WE’VE HEARD THIS a lot in recent times. Everyone’s primary concerns are still how do we preserve, protect, and manage cashflow better?
As part of your financial strategy, now could be an appropriate time to review how you manage and fund your company vehicles.
In this regard, we’re often asked about a “new vs secondhand option”. Indeed, enquiries on second-hand leasing are up more than 200 per cent over the last 12 months. Along with the normal run of ex-lease vehicles coming on line each month we have also developed unique partnerships with selected dealers nationwide. Second-hand vehicles present some excellent savings, not only with financing costs but also fringe benefit tax (FBT) savings, which are sometimes overlooked. You can find our latest listings on our website.
Driveline’s experienced consultants can help you figure out what’s the best vehicle for you. They go to market to negotiate the best deal for that vehicle and then work through the right finance option for you and your business.
We’re not affiliated with any car manufacturers; our only obligation is to you, the customer. Unlike car dealerships or big financing companies, we are never locked in to one specific
Bringing friends and whānau together
WHETHER FOR BIRTHDAYS, weddings, anniversaries, or any other celebration, the team at the Ramada by Wyndham Albany loves bringing families together!
The all-suite hotel is an ideal accommodation choice for wedding parties and their guests. It’s not only convenient for the North Shore, but handy for the City and West Auckland too. “Vineyard venues in the Coatesville, Kumeu and Waimauku district are very popular,” says general manager Jacqui Cheal. “They can provide a beautiful setting for that most special day – and the team and I love to play our part too.”
The hotel’s two-bedroom apartments are often in-demand, as they provide a comfortable space for groups to enjoy pre-ceremony preparation together. “We have such fun giving brides and their entourage a warm send-off through reception!”
As well as two-bedroomed apartments, the Ramada offers studio king rooms and one-bedroom suites. Each has its own full kitchen and laundry facilities.
make, model, or payment plan, and we can offer objective, unbiased advice. The client’s needs always dictate the final result.
Want to do some budgeting on future vehicle costs?
Driveline is the only company in New Zealand to list more than 1,000 new and second-hand vehicles online with associated lease costs. Check them out at driveline.co.nz
0800 275-374
Jacqui confirms they’re already taking bookings for the next spring/summer wedding season. “If you’ve ever organised a wedding, you’ll know that the ‘to do’ list can be as long as your arm,” she laughs. “Sorting out the accommodation early can save a lot of stress. Just give us a call or pop in for a chat, and let’s see how we can make your big day even more memorable.”
Looking for a gorgeous wedding venue a bit further afield? Ramada by Wyndham Albany’s sister property, Castaways Resort at Karioitahi Beach, Waiuku, is described as “Auckland’s most stunning cliff-top ocean-front wedding venue”. The resort has on-site accommodation and its own day spa. To find out more, visit marsdenhotels.co.nz
A passion for providing customers with freedom
FOUNDED BY FATHER and daughter Ken and Katie Noble in 1998, Allied Medical specialises in assistive technology, which could be anything from a small specially adapted spoon to an AI-incorporating mobility scooter.
“Our mission is pretty simple,” says Katie. “We aim to empower New Zealanders with solutions that help them live with dignity at every stage of their life.”
ALLIED MEDICAL TRIUMPHED at last year’s Business Excellence Awards, winning the large business category. The judges were impressed with the team leadership, tailored customer offerings, and nationwide reach of the sales team. “Innovation is at the core of the offerings as technology advances and even better solutions can be presented to customers.”
Katie says, “Entering the awards was a great opportunity for us to self-assess and reflect on what we’ve achieved, which was a positive process in itself.”
Her statement immediately dispels a myth that gadgets and accessories offered by Allied Medical are predominantly for older people. “We have neo-natal items for premature babies, and a wide paediatric range, including early intervention activity mats and crawlers designed to help develop motor skills.”
Then there are products to help children engage more fully in school, such as power chairs so they can reach higher, for example, to interact with a science lab table.
Katie says she and her team feel lucky to be able to make a difference every day. “It’s a big ‘why’ for us.
“Our client relationships are based on trust and empathy, as well as engineering and innovation. A technician could spend three hours or more setting up equipment in a client’s home. They might be the only person the client speaks to on that day.
“That’s part of the magic we do.”
Enabling Kiwis to live in their homes longer is not only good for them, it’s also good for New Zealand’s economy.
“Every year, we create a number cloud made up of our customers’ names. Our goal is to have 300,000 impacts by 2030.”
Over the past 26 years, Katie has witnessed how public opinion of disability has changed. In part, she credits events like the Paralympics and Invictus Games for raising awareness and diminishing stigma.
Technology has moved on apace, too. “If you can move your big toe, you can drive a power chair!” exclaims Katie.
Although the vast majority of Allied Medical’s employees stay for years, Katie is a big believer in “keeping a bench” and encourages other business owners to do likewise. “We are always keen to hear from people and keep CVs in a folder. Having this pool of talent to call upon can ease the pressure of recruitment.”
Smartphones have revolutionised appliance controls, and innovations like 3D printing have made it easier to create bespoke products, like personalised spoke guards for wheelchair wheels. There are challenges, of course. Some items require high minimum order quantities, which can make them cost-prohibitive for Aotearoa’s relatively small market. When possible, Allied Medical tries to partner with businesses globally to mitigate this.
Budget restrictions and increased waiting lists to see healthcare professionals can be frustrating – both for the clients and Allied Medical. “We know there are people in need of products, but our technicians have to wait before we can proceed with their orders.” However, this has prompted more people to look at self-funding equipment. “It’s an interesting shift,” Katie reflects, “I’m pleased for those who can take that view that they just want to ‘get on with it’ if they have the means. And ultimately, it does mean that more of the funding pot is available to those who don’t have that self-funding option.”
Allied Medical has always been based in North Harbour, first in Bush Road and, for the past 20 years, Triton Drive. “This is a supportive community. It feels like a village! Plus, having the backing of BNH, with its events, advocacy, and workshops, makes it easier to do business.”
Contact Aidan Bennett or Blake Douglas aidan@benefitz.co.nz / 021-500-997 • blake@benefitz.co.nz /
Dealing with stress: a focus for Parkland Products
By Richard Todd, General Manager
HAVE YOU EVER sat next to someone and felt the toxic waves of stress rolling off them?
Stress, so often considered an ailment to avoid, is, in my opinion, a vital tool in any leader’s arsenal. When managed effectively, it can sharpen focus, enhance problem-solving, and drive productivity. Stress pushes leaders to prioritise, act decisively (for better or ill), and adapt to rapidly changing environments.
In any organisation, leaders need to be seen both experiencing and managing stress appropriately. Stress signals urgency and shared purpose, motivating teams to act with a sense of collective direction. Likewise, managing stress correctly or incorrectly can have a massive effect on yourself, your team, and your peers.
There is a general societal understanding and recognition of the value of
stress. But the extremes of our culture have split into two paths: one which glorifies unlimited, debilitating stress on demand, and the other which eschews stress, challenge, and potential failure.
No one has confidence in a leader who is so close to the edge that they fly off the handle at the slightest inconvenience. On the flip side, the serene, Silicon Valley-esque leader doing hours of hot yoga each day has become something of a groan-worthy cliché for good reason.
I believe that one of the best ways to achieve balance is to seek out stress and challenges in our personal lives. Maybe you’ve decided to run an ultra-marathon or start your own Thai-fusion restaurant? Great, that can be bloody stressful! The difference is that those successes, failures and stresses are all deeply, personally yours. That sense of personal
challenge and possibility is a phenomenal way to re-learn and internalise the very purpose of stress itself.
The key lies in balance - using stress as a catalyst without letting yourself be consumed by it. At Parkland, we encourage personal development with internal events and programmes to support healthy living and time with family and friends.
Responsible stress management is something we owe ourselves, our staff, our peers, and our families. Sadly, it can become a vanishingly small priority whenever it is needed most.
The Climate Action Toolbox –improvements for manufacturers
THE SUSTAINABLE BUSINESS Network has expanded and updated its Climate Action Toolbox, offering greater support to manufacturing businesses wishing to reduce their greenhouse gas emissions.
As the updates were launched, Small Business and Manufacturing Minister Andrew Bayly commented: “Manufacturing is a sleeping giant for New Zealand’s economy; with the right tools and support, manufacturing has the potential to supercharge our economic growth.
“The manufacturing sector accounts for 10 per cent of GDP, 60 per cent of our exports, and employs 230,000 people.
“A lesser-known fact is that approximately a quarter of all of New Zealand’s business-led research and development comes from the manufacturing sector, meaning it is a key driver of innovation.
“Globally, there is increasing demand for low-carbon manufactured products. Our agile and innovative manufacturers, with their strong green reputation and access to relatively low-carbon electricity, are well positioned to take advantage of this demand.”
It was acknowledged that the manufacturing sector is already heading in the right direction and doing its part in supporting New Zealand meet its targets to reduce the impacts of climate change and prepare for its future effects. However, as Climate Change Minister Simon Watts observed, there is still more work to be done.
“That’s why we are providing manufacturers with information to support them to
adapt their business to be less carbon-intensive, with the launch of a new online toolbox, report and dataset.”
The Climate Action Toolbox is a free, easy-to-use online tool that shows businesses how to measure and reduce their emissions. It includes tailored plans and advice on tangible actions. Since the launch of the Toolbox in 2021, it has
had more than 56,000 users and has expanded its resources. A free online carbon calculator was added in 2022. Resources for the construction industry were introduced in 2023.
To find out more, go to sustainable. org.nz/learn/tools-resources/ climate-action-toolbox
NZ consumer report reveals strong demand for ethical investments, led by young Kiwis
A RECENT CONSUMER survey from the Responsible Investment Association Australasia (RIAA) and Mindful Money reveals that more Kiwis support responsible investing than ever.
Voices of Aotearoa: Demand for Ethical Investment in New Zealand 2024 is based on responses from 1,000 New Zealanders aged 18 years and over.
Positive views about responsible investment are more strongly held by Gen Z and Millennials, those with higher levels of education and those with higher levels of investment.
What can – and can’t – go into kerbside recycling?
THERE’S BEEN SOME confusion since Auckland Council announced changes to its kerbside recycling programme. Hopefully, the graphics below help to clarify the situation.
For the correct disposal methods for items that can’t go into kerbside recycling, scan this QR Code opposite.
Environmentally minded businesses and individuals wishing to dispose of polystyrene, batteries, electrical items, light bulbs, and e-waste may like to tap into the recycling services offered by Abilities Group. This excellent non-profit provides employment and training opportunities for people with disabilities, and regularly assists BNH with its inorganic collections.
For more information about how Abilities Group could help you and your business, visit abilities.co.nz/services
Would consider switching to a different provider if
Expect ethical and responsible investments to perform better in the long term, an increase on previous surveys.
Would invest in a fund that aims to create a positive impact if the returns are comparable to investment benchmarks. 20% Would accept a lower return.
59% Are more likely to choose ethical and responsible funds with independent certification.
The study revealed that respondents preferred companies with ethical practices that align with their beliefs, such as
respecting human rights and animal welfare, rather than simply avoiding products like tobacco or gambling.
Dean Hegarty, co-CEO of RIAA, noted, “Kiwis are clearly stating that their investments should reflect their values, alongside strong financial returns. It’s encouraging to see that many expect ethical investments to outperform in the long run. This makes sense, as by tackling critical issues like climate change and other societal challenges, investors are not only securing strong financial returns but also supporting a sustainable society.”
This year’s survey also highlighted a strong call for greater clarity and integrity in the market, with half of respondents expressing concerns about greenwashing.
Barry Coates, co-CEO of Mindful Money, commented, “The greenwashing issue is a critical wake-up call for the investment industry. KiwiSaver and investment providers need to ensure that ethical claims are genuine and verifiable to build and sustain market confidence. The survey reveals strong expectations that consumers’ investments will avoid harm and deliver positive social, environmental and climate outcomes.”
Buying commercial property – your essential checklist
ARE YOU A business looking to own and occupy? Or an investor looking for an investment property? In either case, now is a good time to buy.
With interest rates dropping, we note investor confidence returning to commercial property. There are important steps to take when purchasing, and we always recommend that you seek legal advice prior to entering into an Agreement for Sale and Purchase.
If you are an investor purchasing a tenanted investment, check the Deed of Lease carefully. In particular, the tenant profile:
• Whether there is security such as a personal guarantee or bank guarantee
• The length of lease
• Rent review mechanism
• Who is responsible for the opex (outgoings /operating expenses)
• Who owns the fixtures, fittings and chattels
Whether an investor or owner occupier, if you require finance, check with your lender whether a valuation and/or building inspection is required, and the expected timeframe so that the agent provides sufficient time in the agreement. You should also check what the property is zoned for. Commercial properties are zoned under District Plan Zoning, which determines what types of businesses can operate in the area.
If purchasing a unit title, the body corporate will be responsible for the building insurance, warrant of fitness and ground maintenance. Property owners
Accelerating success.
STAR ON CONSTELLATION - 200 - 582 SQM OPTIONS
Looking
pay an annual levy (which is passed on to the tenant under the outgoings).
Check market rental rates and current yields with your preferred agents.
Good due diligence from the outset will ensure you make the right decision.
Janet Marshall is a director at Colliers North Shore, a business mentor at BMNZ and board executive with Business North Harbour and Takapuna Beach Business Association. Contact Janet on 021 684 775 or email janet.marshall@colliers.com for sales or leasing enquiries.
Please contact office specialist Janet Marshall for further information and/or to arrange a viewing.
For Lease
犯罪预防 2023/24
年度犯罪预 防资金支出
来自北港商会（BNH）犯罪预防 专家 Dave Loader 的更新
在 2023/24 财政年度，北港商会从 奥克兰市议会获得了专款，用于我 们商业社区的犯罪预防工作。 如大家所知，我们已经与
Vanguard Security Ltd 合作，在我 们的商业区提供每晚的安保巡逻
服务。为了加强在这些区域内的巡 逻密度，我们部分资金用于在 2023 年 12 月 23 日至 2024 年 1 月 7 日 期间为整个区域提供了 24/7 全天 候巡逻服务。这个时间段内，大多 数企业都因圣诞/新年假期而关闭， 因此更容易受到犯罪活动的影响。 令人欣慰的是，在此期间我们只接 到了三起犯罪报告，且都是轻微事 件。
剩余资金用于在我们的商业发展 区（BID）内的六个地点安装道路 监控摄像头（CCTV）。这些摄像头 与奥克兰交通局在商业发展区周 边的现有摄像头网络相辅相成。这 些摄像头拍摄的画面可根据新西 兰警方的要求用于案件调查。Vanguard Security 每晚都会在我们商 业区的范围内巡逻，以尽最大努力 保护我们的商业社区、资产和人员 的安全。
北港商会在此感谢三家允许我们 在其场所安装监控摄像的企业会 员。这些摄像头为我们提供了更多 的道路摄像覆盖，有助于识别与犯 罪活动相关的车辆。感谢您为提升 北港商业区的安全作出的贡献。
如果事情正 在发生 请拨打 111
Please remove all valuables from sight and ensure your vehicle is locked
차량 내부에 있는 귀중품이나 소지품을 보이지 않도록 치워 주시고, 문 잠김을 확인해 주시기 바랍니다.
贵重物品请收好并放在看 不到的地方。请确定您的 车子有锁好。
$50 weekly fare cap for all public transport
AUCKLAND TRANSPORT (AT) has introduced a $50 seven-day fare cap for Auckland’s public transport users. Fares on AT buses, trains, inner harbour ferries and AT Local are capped at $50 over seven days.
Mayor Wayne Brown says, “The seven-day fare cap gives Aucklanders price certainty, allowing them to budget more easily by knowing they won’t pay more than $50 a week. It’s about getting back to basics and making better use of what we have – the things we can do now to make a difference for Aucklanders.”
The fare cap period runs for a week, expiring at 11.59 pm seven consecutive days after the initial HOP card tag-on. For example, if a customer tags-on on a Tuesday, their fare cap runs until 11.59 pm the following Monday. The fare cap period will not restart until the next time the customer tags on. For more information, go to at.govt.nz/7dayfarecap
Second anniversary of the O Mahurangi
Alliance
WITH AN ESTIMATED project cost of $830 million, O Mahurangi - Penlink will be a new 7km highway between Whangaparāoa Road and State Highway 1 at Redvale. It has been designed to provide a safer and more resilient network, helping people get where they want to be in less time, whether by vehicle, on foot or a bike.
Significant progress has been made in the two years since the signing of the O Mahurangi – Penlink Project Alliance.
During the winter season, the project focus shifts from bulk earthworks to working on structures and some detailed earthworks. The next bulk earthworks season is due to start in October.
Keep up to date with progress, temporary diversions, etc at nzta.govt.nz/projects/penlink
Improved local bus service
FUNDED BY AUCKLAND Council’s Climate Action Transport
Targeted Rate, the 888 bus service now connects Fairview Heights, Gills Road and Albany Station in a one-way anticlockwise loop. Buses run every 30-40 minutes, from 6.00 am until 7.30 pm, seven days a week.
AT confirms these roads are suitable for buses. However, due to the narrow, winding nature of the route, it isn’t possible for buses to safely run in both directions at the same time; buses, therefore, run in the anticlockwise direction only.
Plan your journey via at.govt.nz/bus-train-ferry/journey-planner or the AT app.
Looking west towards State Highway 1 and East Coast Road works
May 2023
March 2024
Crime Prevention funding spend 2023/24
Update from Dave Loader, BNH
Crime Prevention Specialist
DURING THE 2023/24 financial year, Business North Harbour (BNH) received an allocation of funding from Auckland Council to spend on crime prevention for our business community.
As you know, we already provide a nightly security patrol service across our business area with our partners, Vanguard Security Ltd. To enhance these patrols, we used part of the funding to provide a 24/7 patrol coverage of our total area between 23 December 2023 and 7 January 2024. This period is when most businesses are locked up for the Christmas/New Year holiday break, so they are potentially more vulnerable to criminal activity. It was pleasing to see that, during this period, we only received three reported incidents of crime, which were all, thankfully, low-level. The remainder of the funding has been spent on CCTV road coverage cameras at six locations around our
Business Improvement District (BID). These complement the existing Auckland Transport camera network located around our BID’s perimeter. Footage from these cameras is supplied, when requested, to NZ Police for any criminal investigations that may occur. Vanguard Security checks our community camera network of six locations every night, as part of efforts to keep our business
community, its assets and people as safe as possible.
BNH would like to acknowledge the three members who have allowed us to mount CCTV cameras on their premises. These have given us extra road coverage to assist in identifying offender vehicles associated with criminal activity. Thank you for helping to keep the North Harbour business community safer from crime.
Welcome to your new Microlearning Platform: Train Me
HERE ARE FIVE reasons why this learning platform can benefit you, your team, and your business.
1. Easy learning
Microlearning helps break down complex topics into bite-sized pieces, making it simpler for employees to understand and remember key information. With Train Me, your staff can engage with short-fo-
cused training sessions that fit easily into both your and their busy schedules.
2. Engaging content
Short, interactive modules and locally made content keep staff interested and make learning more enjoyable. Train Me uses quizzes and multimedia to make the training dynamic and effective.
3. Flexibility
Employees can access training materials anytime, anywhere, and on any device. This means they can learn during a break, while commuting, or between meetings — without needing to be tied to a classroom or office setting.
4. Easy to use
Train Me has a user-friendly interface for both users and admin. Your team will be assigning modules and getting completion done in no time.
5. Staff retention
Train Me’s microlearning approach can significantly enhance staff retention. By offering ongoing, relevant learning opportunities, you show employees you are invested in their growth and development. This leads to higher job satisfaction and loyalty, reducing turnover and keeping valuable team members engaged.
So, if you are looking for a way to boost your team’s skills and knowledge in an engaging way – give us a yell! We’re ready and waiting to set up a free Train Me trial for you today.
info@trainme.online trainme.online
AUCKLAND’S NEXT MAJOR INDUSTRIAL LAND RELEASE
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• Would suit industrial owner occupiers or developers
• Located strategically on the Western Ring Route connecting two major industrial markets
Designed by Kiwis, for Kiwis: the durable Yale Unity® Slim Smart Lock
INTRODUCING THE NEW Yale Unity® Slim Smart Lock – a cutting-edge security solution thoughtfully designed and rigorously tested by our expert team here on the North Shore. This local innovation not only meets the highest global standards but is specifically tailored to withstand New Zealand’s unique and often challenging weather conditions.
Whether it’s the relentless windy rain or the strongest UV rays that characterise our climate, the Unity® Slim is built to last. Its powder-coated diecast body and handle, coupled with a UV-protected screen, ensure that it remains robust and reliable, no matter the weather. This makes it an ideal choice for Kiwi homes, where durability and resilience are just as important as security.
One of the standout features of the Yale Unity® Slim Smart Lock is its versatile design, which caters to a variety of door styles. It has been meticulously engineered to fit on narrow aluminium door stile profiles, a popular choice in modern New Zealand architecture. Plus, for added security and ease of use, you simply lift the handle to lock, engaging multiple locking points for ideal protection.
Beyond its physical design, the Unity® Slim Smart Lock integrates seamlessly with the Yale Home app, offering key-free convenience and advanced security features right from your smartphone. Lock and unlock your door, grant access to guests, and keep track of who’s coming and going—all from the palm of your hand.
The Yale Unity® Slim Smart Lock is more than just a security upgrade; it’s a smart investment in your home’s safety and convenience. Designed with the New Zealand lifestyle in mind, it offers the perfect blend of strength, style, and smart technology. Designed by Kiwis, for Kiwis.
The Valentino’s story
IN 2004, AN unforgettable trip to Australia ignited a passion for gelato and sorbet. Drawn by the wave of popularity sweeping across the dessert scene in Australia, we decided to bring this delectable delight back to New Zealand. In 2005, our dream took shape when we managed to secure a 100 sqm space in Auckland’s iconic Ferry Building. That’s where Valentino’s Gelato Wholesale Ltd was born.
Over the course of 11 transformative years, the business blossomed. It wasn’t long before we expanded beyond the Ferry Building, establishing a small food-grade factory in Albany. By 2016, we made the pivotal decision to shift away from retail and focus exclusively on manufacturing. This marked the turning point that set the company on its path to becoming a player in the wholesale industry.
Our journey began with scoop gelato and sorbet, delighting customers with a tantalising array of flavours. As demand grew, we diversified our offerings, introducing 125ml tubs and later expanding to 475ml tubs. The applause from the market was encouraging, leading Valen-
YaleHome.com/nz/en/unity
tino’s Gelato Wholesale Ltd to supply not only cafés and restaurants but also supermarkets, reaching customers nationwide.
When lockdown hit, we realised markets and trends around the world would change. Therefore we recognised the potential of the non-dairy and vegan market. We embarked on an exciting endeavour: oat milk gelato. The result?
At present, two mouth-watering flavours of boysenberry and dark chocolate have struck a chord with the non-dairy and vegan community, resonating with health-conscious consumers seeking indulgence without compromise.
From a visionary journey in Australia to the vibrant heart of Auckland, Valentino’s Gelato Wholesale Ltd has carved a story of passion, evolution, and taste. Our dedication to innovation and the changing preferences of our customers has not only driven growth but also exemplified our commitment to delivering an experience that transcends the boundaries of traditional gelato.
Our motto has always been “simply to create joy in someone’s day”. valentinosgelato.co.nz
Giving a voice to young Kiwis with Down syndrome
WE CAN SPEND up to 80 per cent of our day communicating in some form or another. Whether interacting face-toface, via video or audio call, being able to express ourselves clearly is crucial for us to function confidently and effectively.
In New Zealand, on average, a baby is born with Down syndrome every week. That’s about one in 1,000 Kiwi families. And one of the most common challenges for people with Down syndrome is struggling with speech and language.
Unfortunately, though, the specialist education needed to help children with Down syndrome develop effective communication skills is not provided as part of the New Zealand Government’s education curriculum, only through private practitioners.
Which is why, in 2003, a group of parents of kids with Down syndrome established the UpsideDowns Education Trust. By helping fund speech and language therapy, hundreds of children have received tens of thousands of lifechanging sessions.
The trust has recently moved into shared office space with Finding Voices, a small family-centred speech-language therapy practice, on Apollo Drive. “We currently support 316 children around New Zealand, 108 of whom are in Auckland,” explains chief executive officer Victoria Smith. “It costs between $1,100 and $2,200 to provide therapy to one child for one year.”
And it’s not focused solely on verbal communication. The sessions may also include sign language (Makaton and NZSL), using communication devices,
“Lachie has a lot to say! He loves to talk about his favourite things - books, trains, and the beach. Speech-language therapy has helped Lachie to learn a variety of communication toolsspeech, signing, and visuals - to express himself. Thanks for the ongoing support UpsideDowns!” (Lachie’s mum)
“Speech
social skills, literacy intervention, and, for younger children, assistance with eating techniques, as feeding can also be impacted by reduced oral space and control.
“The communication journey for a child with Down syndrome is a long one, and that’s why, once a child is taken off our waitlist, we are committed to supporting them until they are 21 years old.”
Victoria stresses that, whilst regular financial donations are always very welcome, there are many other ways in which local businesses can support the trust’s transformative work. “You might like to enter a team for our annual golf day, choose us as your charity when you sign up for, for example, Round The Bays, hold a bake sale, or organise a quiz night fundraiser.”
Equally important is sharing UpsideDowns’ message. “Helping to build our network and increase our visibility is invaluable. If you could include us in your company newsletter, that would be amazing. Who knows what connections could come from that simple act?”
One thing’s for sure: speech-language therapy is life-changing – and not just for the children. “It’s about their parents, whānau, teachers, neighbours, and the wider community. When these kids succeed, everyone benefits.”
info@upsidedowns.co.nz 0204 077 2400
To set up your own fundraiser, go to gofundraise.co.nz/beneficiary/ upsidedowns upsidedowns.co.nz
The Barrett family are UpsideDown Educational Trust patrons.
and language therapy is the most important part of intervention services for children with Down syndrome if we wish to promote their cognitive (mental) and social development.” (Buckley and Le Prevost, 2002).
WHEN IT COMES to finding the right people for you, data is our friendly sidekick, making the entire process more welcoming and efficient. Here are a few ways we use data in the world of recruitment.
Fair and Inclusive Selection
Data-driven recruitment ensures every candidate gets a fair shot. It’s like having an unbiased friend who evaluates candidates based on their skills, not their personal attributes.
Better Job-Match
Think of data as a matchmaking friend. It helps us find candidates whose skills and experience align perfectly with your job requirements, increasing the chances of finding that ideal fit for your team.
Speedy Hiring
Using data streamlines the hiring process, helping us find the right candi-
dates faster. Reducing the waiting time and getting new team members onboarded quickly means you can get on with what you need to.
Building a Friendly Talent Pool
Data is like a virtual Rolodex of potential candidates. This friendly resource reduces the stress of finding new talent when positions become available.
Savings and Efficiency
Data-driven recruitment is like a financial advisor. It helps us allocate our resources more effectively, saving you time and money to spend where it matters most.
A Personalised Candidate Journey
With data, we can create a warm and personalised candidate experience. It’s like being a great host, making potential talent feel welcomed and valued.
Job Descriptions that Speak to Candidates
Data helps us to craft job descriptions that resonate with your candidates, talking their language, and making your openings more appealing.
Promoting Diversity and Inclusion
Data analysis acts as a friendly mirror, reflecting areas where we can be more inclusive and diverse. It’s all about creating a supportive and welcoming workplace for all.
At Purple Ink, we think of data as a trusted resource, guiding us toward better hiring decisions, smoother processes, and a more inclusive and inviting workplace. It’s a win-win for your organisation and the job seekers we engage with!
info@purple.ink purple.ink
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ONE DAY SALE, now in its 12th year, is open to all Business North Harbour members, including retailers, wholesalers, and distributors - large or small!
This year we are offering our smaller businesses and handmade bespoke crafters an opportunity to sell at the ODS Craft Market.
Registrations close November 6.
