NHBA Business Plan KPIs 2014

Business Plan 1 July 2014–30 June 2017

Key Performance Indicators To be read in conjuction with the full Annual Report 1 July 2013–30 June 2014 and Business Plan 1 July 2014–30 June 2017

Business Plan 1 July 2014–30 June 2017

It is with pleasure that we present our Business Plan 2014–17 for your approval.

The North Harbour Business Improvement District (NHBID) is strategically located in Albany at the heart of a significant and growing commercial presence on Auckland’s North Shore.

We expect that there will be reduced project funding available to support current service programmes in the medium term. In FY 2016 we will be considering an expansion poll of the western commercial precinct adjacent to the Albany Mega Centre. This reflects our expanding community of interest as a basis for long-term member engagement and funding of NHBA services.

Our focus will be on creating effective long-term business connections for our members and key stakeholders through communicating and collaborating to align their interests and to drive enhanced prosperity in the greater Auckland region.

In the coming three years NHBA will add value through supporting innovation and facilitating local, regional and international economic development, whilst advocating for both improved infrastructure and effective long-term planning outcomes.

We will be refining and expanding our core service programmes to meet the growing needs of our members. This will be achieved through regular member communications and engagement to ensure our service programmes are relevant and deliver value.

Our key focus areas for the 2014–2017 Business Plan are as follows:

One Voice—Together Stronger • Provide a communication portal to ensure the needs of North Harbour are understood and represented within local and central government.

• Leverage ongoing local and national government investment.

Advocacy – Formal submissions – Public meetings

Grow and strengthen your business • Harness the collective skills and resources within the region through collaboration between members, stakeholders, educators, economic agencies and industry experts.

• Provide training and support to areas identified in the latest NHBA membership survey.

• Provide businesses with capability to maximise their business lifecycle: innovate, incubate, establish, expand nationally and export.

• Ensure NHBA’s business capability programme reflects national/regional economic strategic plans. We need to promote growth and enhance productivity across our region.

Business capability programme – Leverage technology – Special interest groups – Economic development – Social responsibility

Keep your property and business safe • Ensure all members benefit through increased safety and reduced crime.

• Provide access to best practice crime prevention training and resources.

Protect your property – Protect your business – Value your staff – Enhance community safety

Keep your business moving • Ensure all members benefit through improved access and less congestion, and world-class infrastructure.

• Through exceptional communication and education, provide timely knowledge to mitigate business risk and disruption during significant infrastructure projects.

Reduce congestion – Improve safety and access – Commuter education – Representation

Build local connections • Build further on the strength of FYI magazine and deliver a reference publication that supports both business growth and local economic investment.

• Celebrate successful collaboration between members.

• Provide member access to business leaders and best business practice advocates via networking events and specific industry forums.

• Streamline the media platforms through which members can connect locally, while simultaneously creating regional and national profile.

• Support the growth in business units within the UHLB area through connection to NHBA members.

Networking events – Media – Membership

How are we progressing against the July 2013–June 2016 Business Plan?

1. Organisational Development PROJECTS/ACTIONS

TASKS

PARTNERS

OUTCOMES AND MEASURES

One Voice for Local Business – Together Stronger

• Commence delivery of NHBA programmes to the 1484 new members who joined the Business Improvement District (BID) 1 July 2013 • Conduct 300-plus visits to these new members

• NHBA members • Auckland Council • Upper Harbour Local Board (UHLB) • Media • Ministry of Justice (MOJ) • Auckland Transport (AT)

• Increased engagement from members across the expanded BID • Provide support and education to new BID members and their staff • Provide a stronger voice for business and investment with regional and central government through NHBID’s 4100 membership base

Member Service Range Extension

• Advocate for additional funding for current core programmes • Research changing membership requirements across the NHBID area

• Auckland Council • AT • MOJ • UHLB • NHBA Gold Sponsors

• Achieved additional funding, plus access to resources from key stakeholders • Increased advocacy and training elements across member programmes

Associate Membership

• Attract Associate Members from other areas of Auckland

• Local business • Media channels • Existing NHBA members

• Provide opportunities for NHBID members’ networks to include Associate Members at NHBA-hosted networking and business development events, and via www.nhba.org.nz/directory • Attract additional revenue for further development of member programmes through Associate Membership levies • Achieved 110% of Associate Membership target at increased annual levy of $345 p.a.

NHBA Structure and Resourcing

• Attract an Executive Committee of up to 13 members, including the chair • Support the Executive and project teams through the formation of three Board subcommittees: Finance and Audit, Transport/Crime Prevention and Marketing and Member Services • Reallocate the current NHBA executive resource, recruit a marketing and data specialist, and review administration support requirements • Attract grant funding to support the specialist transport and crime prevention programmes • Retain and expand, if appropriate, the Gold Sponsor model • Implement refined processes and systems to facilitate the delivery of programmes in an efficient and effective manner, without the need to increase targeted rate • Identify increased office space within budget

• NHBA members • Auckland Council • MOJ • AT • Gold Sponsors

• Received nominations from 13 local NHBID members, across a wide range of sectors, for the NHBA Executive Committee 2013–14. Appointments approved by members at AGM 2013 • Executive Committee and specialist Subcommittee meetings held monthly • Appointment of a Member Services and Marketing Manager completed August 2013 • Additional funding received from stakeholders for core member programmes • Twelve Gold Sponsors attracted for an expanded period of 18 months (30 June 2015) • Targeted rate kept at 2008 levels, demonstrating NHBA’s organisational efficiencies, fiscal governance and commitment to deliver an enhanced service programme, at no additional cost per member • Research began for new premises, to increase operational efficiencies and reduce costs of hosting workshops and providing increased member services

DID WE DELIVER?

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2014–15 TARGETS • Further 300 visits to the expanded area by 30 June 2015 • Ensure NHBA Executive Committee membership, Gold Sponsorship opportunities and hosting of networking functions reflects the interest and composition of the larger membership base • Lobby for additional grant funding for new initiatives, e.g. impact of technology, B2B or B2C local reward or loyalty programme • Create programmes with multiple touch points • Deepen connections throughout membership • Retain 80% of FY 2014 members • Build Associate Membership to 100 by 30 June 2015

• Retain a mixture of experience and new thinking across the NHBA Executive Committee. Attract a full compliment of 13 committee members, to be approved at AGM 2014 • Create a clear succession plan amongst the Executive Committee to ensure consistent leadership over the next three years • Continue to provide operational and governance support to the General Manager and Project teams through three well-structured Board subcommittees • Retain and develop NHBA’s executive and project management teams • Deliver value to Gold Sponsors • Relocate NHBA’s office operation before December 2014

2014 pre-election debate: 8 parties participated, 100 member guests

2. Advocacy and Representation PROJECTS/ACTIONS

TASKS

PARTNERS

OUTCOMES AND MEASURES

DID WE DELIVER?

2014–15 TARGETS

Local and Central Government Engagement

• To make written and oral submissions to central government as required • To make written and oral submissions to the Council’s Annual and Three Year plan • To make written and oral submissions to UHLB • Establish links with local MPs • Establish links with senior management within New Zealand Transport Agency (NZTA) and AT

• Government • NZTA • Auckland Council and their agencies, such as AT • UHLB • NHBA members

• Submissions presented as required • Clear consultation process established • Strategy meetings held to represent NHBA members’ needs • Quarterly presentation and meetings with UHLB • Increased engagement, consultation and impact on key policy decisions

• Oral and written submissions made to Auckland Council’s Proposed Unitary Plan, UHLB Draft Plan 2014–15, Auckland Council Draft Plan 2014–15, AT’s Draft Parking Discussion Document • Consulted through workshops on Liquor Bylaw, CCTV Bylaw, Signs and Banner Bylaw • Strategic relationships developed with NZTA and AT • Connection established with local MPs and Local Board candidates through a Meet the Candidate event and their attendance at NHBA hosted business events • Hosted Proposed Auckland Unitary Plan public meeting

• Complete submissions as required, in particular on Draft Unitary Plan, NZTA and AT Key Infrastructure Investment Strategy • Continue to build on key relationships and activities • Provide UHLB with two formal deputations on NHBID progress and strategic plans

Development of Key Stakeholder Relationships

• Conduct regular meetings with key Auckland BIDs • Leverage additional funding for enhanced member programmes • Conduct membership surveys as required

• Auckland North West Town Centre/BID networks • Regional industrial and commerical BIDs • Auckland Council Economic Development • AT and NZTA • NZ Police • MOJ • NHBA members • Auckland Tourism, Events and Economic Development (ATEED) • Crown Fibre Holdings • Albany Community Group — COCO

• Knowledge and resource efficiencies • Improved process and networks • Increased profile for NHBA members • Consult and advocate for best business practice • Ensure members’ needs are represented through their collective voice

• Established clear reference and knowledge-based relationships within leading Auckland BIDs • Following successful expansion ballot, acknowledged as a significant voice of scale by Auckland Council Economic Development • Secured additional grant funding from Auckland Council Waste Management Innovation Fund • Obtained extension of funding from MOJ until June 2015

• Gain early influence on policies that impact on NHBID members’ efficiency, profits or access to economic support • Use our relationships to deliver solutions for individual members in addition to the regional perspective • Consult and advocate for best business practice, greater efficiencies across the Auckland BID structure • Establish formal relationships with education and industry experts to increase business capability and capacity

3. Economic Development PROJECTS/ACTIONS

TASKS

PARTNERS

OUTCOMES AND MEASURES

DID WE DELIVER?

2014–15 TARGETS

NHBA Education and Training

• Develop and promote the member programme and portal to provide access to world class education and business capability programmes • Promote R&D support • Connect industry, education and highly skilled workforce

• NHBA members • Unitec • Massey University • University of Auckland School of Business • Registered training providers • ATEED • Industry Training Organisations (ITOs)

• North Harbour economic growth potential is enhanced • Business enjoys access to quality, costeffective, sustainable support • Consistent access to highly skilled candidates and project staff, keeping local skills within North Harbour

• Launched Business Capability Programme attended by 120 members • Promoted via nhba.org.nz/event a further 20 member-hosted training events, to encourage participation • Supported Toastmasters Speechcraft courses, attracted participants from 15 member businesses • Promoted 11 professional development articles in FYI magazine • Conducted an online survey ‘We are here to help your business grow’ in Nov 2013, which identified member priorities for training and regional support

• Host six formal seminars for members and staff • Formalise relationships with Massey University for access to internships, R&D, business training • Formalise relationship with Marketing Association to provide members with access to marketing expertise • Continue to promote non NHBA-hosted training events to provide members with a wide range of opportunities to up-skill • Lauch online portal for training modules to increase reach beyond the workshops

Effective clustering and support for special interest groups (SIGs)

• Establish SIGs • Research and prioritise the sectors of advantage

• NHBA members • ATEED • UHLB • Auckland Council Economic Development • Industry bodies • ITOs • Research providers

• Focus on shared resources and objectives • Increased efficiency • North Harbour is regarded as the region’s leading business district

• Submitted to Auckland Council through the Proposed Unitary Plan the need for Localised Economic Centres • Commissioned two surveys (Nov 13 and May 14) to identify SIG base and requirements • Commissioned updated business demographics and profile data

• Utilise current business demographics to identify and create SIGs, industry clusters and activity-focused forums • Provide access to expert support, research, training for these clusters

Ultra-Fast Broadband (UFB)

• Provide business with appropriate infrastructure to deliver business efficiency • Support growth through access to new markets via technology

• Ministry of Business, Innovation and Employment (MBIE) • Auckland Council • Crown Fibre Holdings • Telecommunications Users Association of NZ (TUANZ) • Chorus, Orcon and Open Access providers • NHBID members (business and property owners)

• Removal of barriers to entry and participation • Reinforcement of North Harbour as a ICT centre of excellence • Increase productivity and business efficiency

• NHBA media educated business on the benefits of UFB • Facilitated a presentation from Chorus (NHBA Business Breakfast) to educate business on the benefits and processes of UFB • Lobbied with Crown Fibre Holdings for simplfied install process

• Support NHBID members through the installation process • Promote businesses with positive outcomes resulting from UFB • Through relationship with Crown Fibre Holdings, continue to lobby for streamlined installation process • Collaborate with TUANZ to improve business efficiencies through telecommunication and technology platforms • Establish relationships with NZ Work Research Institute and NZ Council for Infrastructure for research collaboration to create an alternative to office-based employment • Investigate the establishment of a teleworking hub within North Harbour

Sustainability and Energy Management

• Create an educational programme for business • Promote the benefits of recycling and sustainable business practices • Obtain additional funding for the creation of a sustainable NHBID inorganic and recycling programme

• Energy Efficiency and Conservation Authority (EECA) • Energy Management Association of NZ (EMANZ) • Sustainability experts • Sustainable Business Network • Sustainable Business Council

• Local North Harbour companies used as best business practice case studies nationally • Direct financial savings • Healthier, safer workplace environment • Corporate social responsibility goals achieved • Reinforcement of North Harbour lifestyle values

• Promoted annual Ecofest programme in FYI magazine • Featured Watercare’s new tariff structure, designed to reward lower volumetric usage, June 2013 • Launched NHBA Annual Clean Up Fortnight, resulting in stream and reserve clean-ups by local companies, plus NHBA-organised pallet collection • Obtained $5000 from Auckland Council to conduct a feasibility study into recycling and inorganic collection

• Promote financial benefits of sustainability programmes; link to national and regional initiatives (e.g.

Conservation Week) • Deliver access to industry experts for advice and funding support for NHBID members • Launch recycling intiative Qtr 2 2015

4.0 Member Services and Activities

Project: Business Connectivity – Business Development and Networking

4.1 Business Development and Connectivity

ATTENDANCE

EVENTS TARGET

DID WE DELIVER?

2014–15 TARGETS

Business Breakfast

190

5

2

3

Business After Five

370

4

3

4

Business Luncheon

375

2

4

2

Business Capability Programme

125

6

Women in Business Series

146

4

Additional Functions/Public Meetings

165

EVENT

Project: NHBA Business Expo – May 2014 NUMBER OF EXHIBITORS

EXPO REVENUE

MARKETING BUDGET

DID WE DELIVER?

2014–15 TARGETS

93

51,000

34,000

Achieved 93% of exhibitor target, met visitor target

100 exhibitors 850 visitors

4

3

4

4.2 Communications PROJECTS/ACTIONS

TASKS

PARTNERS

OUTCOMES AND MEASURES

FYI magazine

• Inform, connect and promote local businesses, NHBA members and their staff • Publish 4–5 times per year • Review delivery method to ensure receipt by business and commercial property owners • Increase readership to a minimum of 8000 per issue

• NHBA members • Contract printer • Contract editorial and production • Sponsors

• North Harbour business community is well informed and connected • Increased exposure for Gold Sponsors • Greater focus given to specialist sector focus and education business development articles • 11 professional development articles were featured: legal x 3, marketing and communications x 4, accounting/finance x 2, technology x 2 • E-magazine option available, and promoted

• Provide an effective tool to support the bimonthly printed magazine • Promote time-sensitive news and programme updates • Minimum of one per month • Increase relevance through improved opening rates • Manage the accuracy of the 2500-plus subscriber database

• Key stakeholder communication teams

• Delivered 58 e-newletters during the last financial year. Potential views exceeded 145,000 • Opening rates of 25% exceeded • Increased depth of reach through members with multiple recipients per business • E-newsletter database increased to 2796 subscribers

All media

• Extend media coverage across mainstream news and business publications

• Local media • Media partners

• Gain exposure for NHBA advocacy and representation • Represented across two external publications per month

nhba.org.nz

• Increase visitor engagement numbers, business directory and voucher programme • Increase number of events featured through member direct upload • Increase exposure for Gold Sponsors • Conduct regular online member surveys

• NHBA business owners • Local consumers • Contract website developer • NHBA Board members • NHBA Marketing and Member Services Subcommittee

• Delivered Gold Sponsors’ panels and dedicated direct marketing page • 2500 business directory listings for local business promotion • Member-generated events listings exceeded the 2013–14 target by 33% • Login and self-editing instructions distributed to all new NHBID members to encourage update and voucher promotional use • 113% growth across Google Analytics for visitor traffic, 65% increase in page views, return traffic grown to 61.2%. Overall session increase exceeds 80%, even allowing for the One Day Sale (B2C) spike Nov 2013

FYI Online (e-newsletter)

DID WE DELIVER?

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2014–15 TARGETS • Ensure the editorial mix is in line with member demands (NHBA Survey May 2014) • Feature 12 professional development articles before 30 June 2015 • Deliver a minimum of $3900 advertising revenue per issue, to meet and exceed budgeted revenue • Increase reader response to events, training and opportunities to connect with other local businesses • Produce a minimum of 45 e-shots per year • Increase business news content • Continue to drive traffic to www.nhba.org.nz • Achieve advertising targets • Support Gold Sponsors and community messages

• Continued focus on external media; target an average two articles per month

• Promote branded directory and voucher programme to expanded membership • Member event listings to exceed 85 • 20% increase against key Google measurables • Twitter.com/NHBAOrg followers to exceed 600, LinkedIn followers to exceed 450 • Redesign of the website to improve functionality for both members and administrators • Installation of new CRM system to provide tools for effective management of communication to 4100 members

4.3 Crime Prevention – Crime is Not OK Programme PROJECTS/ACTIONS

TASKS

PARTNERS

OUTCOMES AND MEASURES

Stakeholder Relationships

• Engage through regular communication and formal meetings with police and community partners • Provide support and feedback for stakeholders on their national programmes • Reduce barriers for interaction and communication between NZ Police and business owners, their staff, and property investors • Develop community-led relationships to reduce the impact of crime on social issues • Launch the Asian Business Communication Development (ABCD) Programme • Launch a pallet collection/swap programme to complement national conservation week projects

• NZ Police • Auckland Council • Non Government Organisations (NGOs) • NHBA members

• BizWatch meetings are held bi-monthly – NZ Police, Auckland Council and NHBA • Crime prevention articles and NZ Police ‘The Blue Line’ column are featured in every issue of FYI magazine • Greater understanding of depth of crime prevention and community support available through BizWatch, Albany Community Safety Forum, and the ABCD programme • Reduce victimisation, re-offending and their impact on NHBID members, their staff and families • Conducted 40 face-to-face surveys with Chinese and Korean members (using translators), to establish how best to support them if they become a victim of crime • Through the collection of pallets, we reinforced a pride in place message, plus eliminated an avenue through which burglars can gain entry to property

• Obtain MOJ funding of $150,000 for continuation of the revised Crime is Not OK programme until June 2015 • Encourage adoption and understanding of Crime Prevention Through Environmental Design (CPTED) principles amongst property and business owners • Execute CPTED surveys with business owners and their operational staff • Continued distribution of Crime Prevention Toolkit, targeting new NHBID members

• Police • MOJ • Auckland Council • Real estate sales and letting agents, property managers • NHBA members

• CPTED principles adopted and included in company procedures and plans • CPTED principles are used positively to attract and support tenants • Delivered 125 CPTED surveys and 180 toolkits. Target was not met due to changes in personnel and shift in project priorities, approved by MOJ

• Develop crime prevention training on subjects identified through member contact and the NHBA membership survey (May 2014) • Engage specialist trainers and promote through internal and external media • Successful launch of NHBA’s Cyber Security Project

• NHBA Crime Prevention Specialist • External training partners as required • NZ Internet • Internet Task Force • Netscape • Central government

• Positive member feedback from a wide range of members • Increased interaction through multiple contacts within business structures • Increased attendance by ethnic communities • Five formal training workshops held, attended by 96 property and business owners, and/or operational staff • Cyber Security programme successfully launched. Education through FYI magazine, plus resources online • Formalised partnership with Connect Smart programme through central government and Cabinet • Cyber security survey completed to determine members’ priorities and core workshop requirements

• Complete a competitive tender process for services covering the combined NHBID area • Management of the NHBA security patrol partnership with daily incident reports to Crime Prevention Programme manager for referral as required

• Contracted security patrol providers • North Shore Police

• Seven pages of crime prevention messages were published in FYI magazine and FYI e-magazine • 32 e-newsletters contained crime prevention alerts, training or messages from NZ Police, reaching a potential 80,000 readers • Trends/messages resulting from security alerts are published in FYI magazine along with ‘The Thin Blue Line’ column provided by NZ Police • Regular meetings held between NHBA and the contracted security patrol providers • Improved daily reporting processes • Proactive patrolling at key entry/exit locations across the NHBID

Crime is Not OK Programme

Training and Seminars

Security Alerts and Security Patrol

DID WE DELIVER?

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2014–15 TARGETS • Continued development of stakeholder, community partner and key industry expert relationships to provide increased support to business, staff and visitors • Continued development of key industry-specific training and expertise for members, e.g. NZ Internet, Netscape, plus education providers • Increase knowledge of Police initiatives • Grow the pallet recycling programme, to keep NHBID free of roadside waste • Leverage council relationships to remove graffiti quickly, enhancing pride in NHBID

• Focus on delivery of Crime Prevention Toolkits and surveys to expanded BID membership, to ensure knowledge and resources are available across the BID • Toolkit delivery target 335 (30 June 2015) • CPTED inspections/surveys target 190 (30 June 2015)

• Provide a minimum of 12 formal training workshops before 30 June 2015 • Continue to identify and engage expert presenters and facilitate access to members • Develop further, through funding and partner collaboration, the ABCD and Cyber Security projects

• Continuous improvement in quality of patrols, including reporting and proactive patrol activity • Maximise the service delivery within budget • Increase intel collaboration between local security providers, NHBA and NZ Police • Increase support from NZ Police through community constables

4.4 Transport Management Programme – Smart Transport Solutions PROJECTS/ACTIONS

TASKS

PARTNERS

OUTCOMES AND MEASURES

Carpool Programme

• Continue to promote through the Smart Transport Solutions (STS) Pack and Personalised Journey Planning (PJP) presentations • Focus on businesses within the expanded area with more than 15 employees, to increase their knowledge to the same level as original BID members • Promote the bespoke NHBA ‘Guaranteed Ride Home’ benefit of the Let’s Carpool programme

• AT • RidePro • NHBA members and carpoolers

• Through continuous promotion and education, over 70% of members and employees interviewed are aware of the Let’s Carpool scheme (Opus Consultants — Annual Evaluation) • 100 additional carpool registrations have been added to the AT-administered regional scheme

• Ensure all commuters are aware of the transport mode choices within North Harbour • Make direct-to-staff PJP group presentations a priority • Focus on education within the expanded BID area on transport options available • Review STS Pack contents to ensure they are relevant and easy to use for commuters, and cost effective to produce

• AT • MAXX

• Delivered a total of 426 STS Packs to business owners, with the majority delivered to members who joined since 1 July 2013 • Transport Project Manager engaged directly with 715 employees, to reduce reliance on employers to disseminate information.

Outcomes are increased use of public transport, cycling and NHBA’s Look Before You Leave (LB4UL) camera network • Since 2007, cycling has increased by 47% in AM peak period, and 263% in PM peak period • 27 transport-related messages have been contained within the FYI e-newsletter since 1 July 2013. Estimated readership 67,500

• Identify and promote realignment to improve traffic flow, access and safety • Consult with project management before and during transport infrastructure changes • Consult with school, safety, cycling and walking programme specialists to ensure the needs of business are considered • Advocate for timely investment in key infrastructure across NZTA’s Auckland Network Northern Corridor Project. Investment projections: $596–781M • Provide submissions and formal representation for Auckland Plan 2014–16, Regional Land Transport Programme 2012–15, Auckland Integrated Transport Programme (ITP), Auckland Plan 2014–15, UHLB Annual Plan 2014, Proposed Auckland Unitary Plan, Parking Discussion Document

• NZTA • AT • NHBA members • External consultants funded by AT

• Provide commuters with real time information, enabling them to avoid congestion and plan more effectively • Scope expansion of LB4UL camera network across wider NHBID area • Conduct a review of the WiFi platform and invest if necessary to create a more stable network

• AT • Auckland Transport Operations Centre (ATOC; formerly JTOC) • Contract specialists

Employer and Employee Engagement

Advocacy and Representation

Look Before You Leave (LB4UL) Camera Network

• Presentation for members at the AT Traffic Camera Control room, July 2013 • Increased communication with schools and education institutions, focusing on safety and mitigating the impact of school traffic on congestion • Leverage value as a Transport Management Area for inward investment and tenant longevity • AT exhibited at NHBA Business Expo, May 2014 • Significant project commitment given by NZTA and AT to SH18/ SH1, Greville Road roundabout, Albany Highway within 2013/14/15 financial years • Completed a survey re Triton Drive to improve safety and access, with over 80 member responses. AT committed to improvements Qtr 4 2014 • Advocacy for improvements to route optimisation resulted in $450,000 economic benefit through increased productivity

• LB4UL marketing material is included in the Smart Transport Solutions packs • In excess of 40% of employees are aware of LB4UL initiative as surveyed in the Annual Transport Programme Evaluation • Secom Guardall commissioned to install a new WiFi network, in partnership with Kordia • All six current sites tested and network planned for Qtr 3, 2013 installation

DID WE DELIVER?

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2014–15 TARGETS • Continue to promote this option as a component of PJP presentations • Add a further 150 registrations to the Let’s Carpool database, before 30 June 2015, bringing NHBA’s total to 700+ • Continue to feature Let’s Carpool branding and information at all NHBA-hosted business events • Continue to promote at the Annual NHBA Business Expo • Obtain funding support from AT for a bespoke carpool programme for education staff during the Albany Highway rebuild project

• Meet with 195 employers to discuss transport options available to them and their staff • Distribute 300 STS Packs directly to employees • Conduct 10 PJP sessions before 30 June 2015 • Continue to provide regular transport updates via all NHBA media platforms, and through external media partners • Facilitate presentations from AT and NZTA project managers at NHBA-hosted events, as appropriate • Host public meetings as required

• Provide submissions and formal representation on regional and central government key strategy and policy as required • Consult with AT traffic engineers to reduce congestion and delays at key BID entry and exit points • Continue to provide a portal for AT, NZTA and central government to engage with with our business and property owners, staff and students through NHBA-hosted public meetings and communication platforms • Continue to represent the needs of business throughout regional policy and infrastructure planning process • Advocate with AT to mitigate the risk to business and commuters during Albany Highway and SH1/SH18 major infrastructure remodeling projects • Attract additional grant funding to provide alternative transport options for our members • Provide advocacy services to members on local safety, access and parking demand services

• Obtain resource consent for the erection of two additional LB4UL cameras within the eastern side of the NHBID (Arrenway and Apollo Dr, Constellation and Apollo Dr) • Complete transition to new WiFi network Qtr 3, 2014 • Continue to lobby ATOC for shared access to their camera network for our 24,000 daily commuters

PROJECTS/ACTIONS

TASKS

PARTNERS

OUTCOMES AND MEASURES

Public Transport

• Promote and foster improvement of public transport • Encourage increased patronage of public transport through promotions and education • Support launch of HOP card, encourage increased local resellers • Submissions provided as required to AT/NZTA • Contribute to the Auckland Regional Public Transport Plan (RPTP)

• AT • MAXX • NHBA membership

• Promoted and distributed 217 free public transport passes across all media platforms, through the STS Packs and direct presentations to employers and commuters • 44% of employees surveyed rated the opportunity to trial public transport as very valuable • Advocated for improved public transport facilities within North Harbour • Lobbied for busway patronage surveys and Park and Ride patronage surveys to be completed by AT

• Annual survey of members to ensure programmes align with their requirements • Monitor impact of changed behaviour, reduction of single-occupancy car journeys, parking management and demand

• Opus Consultants • AT • NHBA Board and Transport Subcommittee

• Key measurement undertaken by AT-funded and appointed consultants. Transport projects manager has achieved high level of interaction with employers. Ongoing infrastructure changes within NHBID area will impact on current mix of services provided.

Engagement with commuters critical to continue to shape relevant programmes • Continued financial support for NHBID is granted by AT

Evaluation Reports and Governance

DID WE DELIVER?

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2014–15 TARGETS • Growth of public transport patronage by a further 20% through the distribution of 150 preloaded HOP cards • Conduct a feasibility study for an additional ‘Kiss and Ride’ shuttle service facility

• Create in-house process for assessing baseline data on a quarterly basis • Outputs used to keep programmes relevant across the expanded NHBID • Obtain continued grant funding support from AT

NHBA Business Breakfast guest speaker Sir Ralph Norris (Oct 2013)

2014 NHBA Business Expo

Launch of NHBA's Clean Up Fortnight (Sep 2013)

Hon. Murray McCully speaks with exihibitors and visitors at the NHBA Business Expo (May 2014)

Budget June 2015 and June 2016 In line with the Auckland Council BID policy requirements, we have produced a three-year Business Plan supported by a budget through to 30 June 2016.

In the year to 30 June 2015, we have reasonable certainty for programme funding through our current NHBID targeted rate and external grant funded revenue.

The majority of grant funding to FY 30 June 2015 is earmarked from Ministry of Justice in support of the Crime Prevention programme. The balance is expected from Auckland Transport and Auckland Council, although the level of this funding has not been confirmed at the time of writing this report.

Variations to the Draft FY 30 June 2015 budget, published in the AGM 2013 documentation, are shown below. These reflect changes in member demand across our programmes and services. Additional non targeted rate-driven revenue will be used to offset increased expenditure across our core member programmes. We highlighted the potential relocation of NHBA’s offices in the AGM 2013 detail.

NHBA will relocate premises, on 1 November 2014, to create an improved working environment and facilities to host training and member events.

Our draft budgets through to 30 June 2016 reflect reduced project funding from both the Ministry of Justice, Auckland Transport and Auckland Council due to increased pressure to reduce central and local government expenditure. In order to maintain the current level of member services, there may be a need to increase the targeted rate paid by members—the first increase since 2008. If greater than expected grant funding is attracted, this potential increase may not be necessary.

The draft budget 30 June 2016 also includes a baseline figure to support the potential NHBID expansion ballot that would invite those located in the commercial precinct adjacent to the Albany Mega Centre to become members.

Budget Summary

Draft June 2015

Final FY 2015

Draft FY 2016

Key revenue streams

FY June 2015 ($)

FY June 2015 ($)

FY June 2016 ($)

Member Targeted Rate

523,000

523,000

523,000

External Programme Grants

112,000

110,000

80,000

Events - including Expo

65,000

85,000

90,000

Gold Sponsorship

45,000

45,900

48,000

Associate Member Subscriptions

35,000

24,360

28,000

Advertising and Promotion

20,000

22,600

30,000

Interest

2,200

2,500

800,000

813,060

814,650

Crime Prevention Programme

150,000

150,918

98,000

Transport Programme

120,000

95,593

105,000

Events - including Expo

Total Estimated Income

Expenditure

125,000

132,092

140,000

Member Communications

75,000

103,044

95,000

Business Training and Development

55,000

42,784

48,000

Total Programme Costs

525,000

524,431

486,000

150,000

166,931

168,000

Admin

45,000

45,636

47,000

Premises

35,000

33,580

40,000

Operating Costs Personnel

IT/Computer

6,000

3,940

5,000

Depreciation

22,000

24,600

25,000

BID Programme Development

15,000

3,750

5,000

BID Extension Ballot

-

-

15,000

NHBA Executive Committee Honorariums

-

5,000

7,500

Total operating costs

273,000

283,437

312,500

Total estimated expenditure

798,000

807,868

798,500

2,000

28,692

3,000

Transport - CCTV Camera Network Expansion (Eastern Precinct)

-

23,500

-

Leasehold Improvements - Fit Out - New Offices

-

8,000

-

Total

-

31,500

-

2,000

(2,808)

3,000

Estimated Surplus/Deficit Capital Expenditure

Surplus/(Deficit) to be funded from reserves

Income 2015

Expenditure 2015

Member Targeted Rate

Crime Prevention Programme

External Programme Grants

Transport Programme

Events - including Expo

Events - including Expo

Gold Sponsorship

Member Communications

Associate Member Subscriptions

Business Training and Development

Advertising and Promotion

Personnel

Interest

Admin Premises IT/Computer Depreciation BID Programme Development NHBA Executive Committee Honorariums

F4, 27–29 William Pickering Drive, Albany PO Box 303 126, North Harbour 0751 Please note: from 3 November 2014, office located at 12 Parkway Drive, Albany Office 09 968 2222 Web nhba.org.nz