Prady.com selected work

prady

Selected Work

Stories of Digital Transformation

AUTHOR: Pradyot Rai VERSION: 0.7

Here is a short collection of my work that I have completed in the span for last few years.

As you peruse my work please bear in mind that there has been many generous hands & mind that were involved to make this happen. Several clients have bestowed their trust on me and offered me the opportunity to carry out this work.

I cannot thank my clients and colleagues enough without whom these successful stories wouldn’t have materialized..

Prady

Designer, Thinker.

3

Prady: Selected Work

Stories

2013.14

2013

2014

Adeptia Connect: An innovative iPAAS Application

Healthcare Exchange & Insurance Portal Design

Data Visualization & Decision making application

A business connectivity application that is about to change the way system connectivity is managed for on premise and cloud application. Prady led the ideation, UX design and helped with Marketing Strategy.

Compex is a Legal Services firm that heavily relies on their public website for lead generation, and uses web based applications for managing claims and communicating with their Customers. Prady led the whole digital trasnformation.

A Federal Agency (VA) required a better visualization to its data to help make decisions. Prady helped VA’ vendor to implement the first phase of the Dashboard and create a very compelling concept for next phase of work.

2009-13

2014

2011-12

Digital Transformation of World Bank Website

Online Identity & Website Redesign for a Think Tank

Digital Transformation of Legal Services Firm

WorldBank is a case of bringing change led by design.

There were many individuals, outside firms participated in this change, but Prady was the longest serving expert who carried out vision and supervising a mature UX processes.

Goldwater Institute is a Think Tank and needed a new identity to communicate and attract younger generation.

Prady led UX Design, provide IA & specification for the new Content Management System (CMS)

Compex is a Legal Services firm that heavily relies on the web for leads, and uses web based applications for managing claims and communicating with their Customers. Prady led the trasnformation for Compex complete online presence.

2011-12

Social Media Startup - New Product Design & Branding Networks Ignite was a well funcded Startup idea for Social Contact Management Application. They lauched the applications for top 10 business schools. Unfortunately they could not survive the competition and were bought out by LinkedIn.

Prady: Selected Work

An iPAAS application for Business Users

A new self-service iPAAS product that is aimed to make the enterprise data connectivity simple and easy for business users. It engages business users with their Trading Partners in an easy and social-media kind experience

4

Business connectivity & data integration products are catering to their old patrons -- IT organizations and Technology Professional. Despite the demand from business to gain access to their business connectivity, there is no player that is making their product simple as a social and shopping experience.

This product is targeted to Business Users without any help from IT. It also provides a superior experience to its users by allowing all the Trading Partners, Enterprise Application Connectors, and Cloud Applications to be discovered at a single platform.

5

Prady: Selected Work

[Name Withheld] is an iPAAS (Integration Platform As A Service) application that facilitates business connectivity as easily as LinkedIn does to professionals. To make the whole processes simple and intuitive this design creates a collaborative & self service oriented environment for companies to create their Adapters (connectors) and invite their partners to establish connectivity. This platform makes the whole approach of building connectors, discovering trading partners, and building new connectivity extremely simple and very engaging.

Our design follows the most modern design approach to create an appealing visual environment. It focuses on tasks, data and those fewer functions that users need the most. We unravel even the most complicated functionality in a stepwise manner to make the most difficult tasks extremely easy and intuitive for nontechnical users.

A good user experience design must constantly engage users to the product. To make it happen our design makes the whole mundane process simple and appealing. On top it uses the subtle nudging & messaging to make users stay connected with the application.

Providing users with the usage, status and analytics on their connections is key part of our design.

Displaying objects such as Connections, Connectors or the Trading Partners is made simple with the use of tiles. Wherever possible, we avoid using the boring tables and unnecessary description.

6

Prady: Selected Work

The overall user experience makes the most complex tasks of creating new connections, enabling connectors or discovering partners very simple and engaging.

We utilize intelligent graphical interfaces with WYSIWYG approach towards complex functions such as visualizing data & schema and mapping source and target layouts.

7

Prady: Selected Work

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Prady: Selected Work

Deliverable The User Experience design involved working with leadership, technologists and outside vendors to deliver the design. Pradyâ&#x20AC;&#x2122;s iterative design methodology was the central part for capturing ideas, and communicating design & requirements to various groups. Being a new product the user research was limited to gathering periodical feedback with customers and technology analysts (Forester, Gartner, etc.).

Most of the research was focused on auditing the existing products and incarporating the technology trends with the similar enterprise applications.

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8

Information Architecture Product design document is based on modular information architectural principles that breaks down the whole products in terms of flows, structure, pages and components in order to provide more elegant design & requirement specifications.

Visual Design

The aim of the visual design of this Product is to enable a branded experience that is differentiated from the rest but that meets the standards of [Name Withheld] corporate image. It is carefully designed so that the visual identity remains nimble and helps users focus its task and data.

All the graphics are designed to be scalable vector including the iconography which is developed as glyph fonts to be implemented with the use of CSS.

Style & Interaction Guides

Style and Interaction Guide provides a means to standardize the product design with branding, technology and user experience principles. It provides specifications for visual design and interaction that are implemented with custom widgets with the use of EXT.js.

Prady: Selected Work

Healthcare Insurance Product Suite Design

SAAS Healthcare Solutionsâ&#x20AC;&#x2122; User Experience Strategy and Redesign.

ENGAGEMENT

New Product Ideation Creative Direction & Design Information Architecture Product Requirement Improvement

9

hCentive is one of the hottest startup in Health Information Exchange Solutions business. They have captured some of the biggest providers and health exchanges as their customers with their unique exchange connectivity offering. hCentive offers a suite of products that can provide full scale capability to offer Health Insurance products and to establish private market place.

This design excersice involved understand userâ&#x20AC;&#x2122;s shopping experience, gathering requirements and feedback from clients, delivering the design and working with technology team for the development.

10

Prady: Selected Work

hCentive Product Suite includes -• Exchange connectivity • Private Exchange Exchange (Single & Multi-carrier) • Various Portals for Employers & Employee Benefit Administration These suites of product helps Health Insurance Payors build their private exchange, connect with other exchanges and serve their various customer segments. The goal of UX was to improve the overall design and information architecture of the whole product suite. The redesign effort involved multiple teams, customer engagemnts, and multi-desciplinary UX team which was led under Prady’s creative leadership.

Our design uses the most modern visual design to create an appealing visual environment. It focuses on tasks, data and those fewer functions that users need the most. We unravel even the most complicated functionality in a stepwise manner to make the most difficult tasks extremely easy and intuitive.

A good user experience design must also subconsciously make the users addicted to the product. To make it happen our design makes the whole mundane process simple and appealing. On top of that it uses the subtle nudging to make people want to stay with the application.

Presentation is objects such as Connections, Connectors or the Trading Partners is made simple with the use of tiles. Wherever possible, we avoid using the boring tables and necessary description.

11

Prady: Selected Work

Design Methodology & Information architecture (IA) Collaborating with Business Users

Our design is based on the most

requirements methodology illustrated

modular and responsive framework,

below.

but in this context especially, we have had more emphasis on understading the users need. To make the design easy and consumable by all parties we established a detailed design and

to the technology framework.

Based on this IA, our system presents

Our approach towards Information

a very elegant design system that can

Architecture covers the application

be defined by its individual parts. This

structure, usage scenarios, page

system helps design to me iterative

layouts, and identifying each

and agile as the product rollouts are

components that can be traced back

planned.

Engaging Clients in Design Processes

Creating Ideas & Application Models Impact of poor user experience Support Management Shopping

Awareness

Consideration

Transaction

Usage/ Tracking

Renewal/ Upgrade/ Termination

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Organizing Creating & Documenting Design

Proposals

Business Context Usage Scenario, Business Rules

Information Architecture & Requirement Spacification Design Documentation, Wireframes, Spcifications

Layout & Presentation Page types, Devices Responsiveness, Visual Design / Style Guides

Components & Content Layer Modules, UI Widgets, Behaviours & Content Guidelines

Plans

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12

Prady: Selected Work

Deliverable hCentive Product Suite required new design models to be vetted by clients. It required collaborations across the many business and technology teams. Finally it required to be documented and communicated to executives and development team. Prady led this whole process to deliver appealing new product as well as an educated staff on the process of User Experience Design.

Information Architecture Product design document is based on modular information architectural principles that breaks down the whole products in terms of flows, straucture, pages and components in order to provide more elegent design & requirement specifications.

Visual Design

The goal of visual design was to establish a consistent and appealing identity for the whole product suite. This excersise was conducted with Prady providing the creative direction while hCentive’s UX team executing on the direction..

4 of 9

Manager Implementation Toolkit WebInsure Exchange 31, 2013 by Pradyot Rai (pradyot@prady.com)

Scenario Flow 1: WEM: SHOP Initial Enrollment Process

Exchange

Version [0.2] published May

Enrollment Files from FFE (834)

Group File Setup

1a

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Enrollment Files from PHIX (834)

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3

WEM runs HIPAA Compliance validation.

4

Exchange

824) to HIX WEM sends Acknowledgement (TA1/999/864/ enrollment XML per HIX requirements. For proprietary ent submitter (PHIX) may not ask for EDI Acknowledgem reports to be sent back.

4a 5 6

6a

6b 6c

DASHBOARD

to WEM.

Initial Enrollment in the System of Record

UI

APIs

Payer Side ENROLLMENT MANAGEMENT

[Plain English Version of the Scenario] Describe what is the SBE) scenario this system in concert with other system is trying enrollment for thePLAN Payment notifications can be received 6d to depict. the held WEM coverts EDI 834 to WIC. from HIX or the Issuer. WEM can release Describe the solution in brief with plain english. Avoid after payment notification to the Issuer. enrollments WEM checks for payments. too much details and specifics, but refer to the diagram as GROUP transaction from HIX well as annotations for details later. which (The payment notification can be an 820 WEM has the ability to hold passed enrollments This requirement is also are held in a or from Issuer in the specified format. have not received payment. These enrollments dependent on the Customer.) “bucket”. WEM updates the held enrollments.

PAYMENTS 834 companion WEM standardizes the 834 to customer 7 has the ability to view The back office staff of the Customer guide and sends to issuer. these “held” enrollments.

Private HIXthe Acknowledgement reports TA1/999 Issuer may return specified format.

8 Issuer provides payment notification in

HIX sends 820 to WEM.

2 of 9

9

Apply Functional Rules

Enrollment Data Load (File Intake Process)

EXCHANGE INTEGRATION

In-Scope for WEM

WEM Product Capability

Payment Notification for Enrollment

8

7

EXCEPTION HANDLING (Queue Routing)

HIPPA COMPLIANCE

Issuer sends 834 or specified format of to WEM. confirmations TRANSFORMATION

9

WIC <=> EDI/XML

WEM receives Issuer enrollment confirmation.

10

Business Rulegenerates Validation the effectuated WEM 11

GROUP SETUP (Membership)

MAINTENANCE (Termination/Cancellation/ Reinstatement)

MEMBER RECONCILLIATION

834 and sends to HIX.

PAYMENT MATCHING

(Exchange / Payer Specific)

AGGREGATION

12

HIX receives effectuated 834.

13

Published May WEM. MANAGEMENT FINANCIAL to 31, 2013 HIX returns Acknowledgements (TA1/999)

14

Version [0.2]

transactions WEM Releases any Change Enrollment BUSINESS RULE VALIDATION HIPPA COMPLIANCE for same (Exchange / Payer) received during this period from exchange Flow will vary enrollments to issuer if they were on hold.

NOTIFICATIONS ENROLLMENT MATCHING AGGREGATION / ROUTING

depending on issuer requirements.

TRANSFORMATION WIC <=> EDI/XML

Exchange Integration (SFTP, SOAP, REST)

NOTIFICATIONS

enrollment

EXCEPTION HANDLING (Queue Routing)

EXCHANGE INTEGRATION

Carriers

Version [0.2] published May 31, 2013 by Pradyot Rai (pradyot@prady.com)

PREMIUM RECONCILLIATION 3R RECONCILLIATION

PLAN PLAN MANAGEMENT PAYMENT

PLAN BENEFIT

SERVICE AREA

EXPORT EXPORT (SERFF/HIOS/WIC/Custom) SERFF/HIOS/WIC/Custom

PROVIDER NETWORK VALIDATION (Public/Private)

GROUP

Customer Engagement Toolkit Set of presentations and Requirement Gathering toolkit was created to capture application custmization requirements.

This tool was used by Professional services to educated customers and gather their requiremenst to customize SASS tools to their business needs.

RATES

PLAN UPDATE APPROVAL

PRESCRIPTION DRUGS IMPORT (SERFF/HIOS/WIC/Custom)

KEY BUILDING BLOCK CONNECTIVITY WITH EXCHANGES WEM connects with State and Federal Exchanges, Private Exchanges, Direct-to-Consumer Portals owned by Payer, and other distribution channels such as eHealth and Norvax. WEM provides enrollment transactions, status updates, enrolment updates, initial payment remittances, payement & subsidy reconciliation.

USER INTERFACE Otassit verovid maxim eum latiam, odi vellabo rernatus is dolo con earciaectem sus et re repudae remodit ibusdam uscimaio. Obis velluptatem. Estiis plit dolo es sus ipist quosantiis is aut porepre rorrum sendaep erepedi odi sum qui accatio cumquiant pa pro tem. Itatem

facculluptae nis as corum arum quiasin corporit re, qui nossim et harchic tecum laborum iure volupis sequiae d

APIs Otassit verovid maxim eum latiam, odi vellabo rernatus is dolo con earciaectem sus et re repudae remodit ibusdam uscimaio. Obis velluptatem. Estiis plit dolo es sus ipist quosantiis is aut porepre rorrum sendaep erepedi odi sum qui accatio cumquiant pa pro

ENROLLMENT ENGAGEMENT Otassit verovid maxim eum latiam, odi vellabo rernatus is dolo con earciaectem sus et re repudae remodit ibusdam uscimaio. Obis

velluptatem. Estiis plit dolo es sus ipist quosantiis is aut porepre rorrum sendaep erepedi odi sum qui accatio cumquiant pa pro tem. Itatem facculluptae nis as corum arum quiasin corporit re, qui nossim et harchic tecum laborum iure volupis sequiae doluptatiis volest faccus dem eaqui as eos et facit ut et etur modi dolupic iissimi libus, con commolu ptatur sinullacea eturio. Ita vendit latem fugitis maioreictur moloreh endunt dolum, quiberi ditis que vendebis non restiatur sum faccabor sa vitiatur se laturio id ma vollis moluptatiur, veliqui beatus, oditasperia adi doluptae idus entiis ipiti ommodi totat.

FINANCIAL MANAGEMENT Otassit verovid maxim eum latiam, odi vellabo rerna Otassit

verovid maxim eum latiam, odi vellabo rernatus is dolo con earciaectem sus et re repudae remodit ibusdam uscimaio. Obis velluptatem. Estiis plit dolo es sus ipist quosantiis is aut porepre rorrum sendaep erepedi odi sum qui accatio cumquiant pa pro

PLAN MANAGEMENT Otassit verovid maxim eum latiam, odi vellabo rerna Otassit verovid maxim eum latiam, odi vellabo rernatus is dolo con earciaectem sus et re repudae remodit ibusdam uscimaio. Obis velluptatem. Estiis plit dolo es sus ipist quosantiis is aut porepre rorrum sendaep erepedi odi sum qui accatio cumquiant pa pro

Prady: Selected Work

Data Visualization & Decision Making Tool

An analytical tool designed to help visualize the business performance data, helps predictive analysis of future trends, and helps managers take the decisions to manage business more effectively.

Ideation

User Experience Design

Content Modeling

Data Visualization

13

Analytics is becoming an integral part of every leading business organization. The proliferation of data bring opportunity to learn about business performance as it never possible before. But where technology is enabling capturing of data easy and fast, it is also making it challenging to consume information that is most essential for business decisions.

This project involves one such challenge faced by a Federal Agency.

Their problem is being amplified by data, indicators and dashboard that convolutes the insights and makes the decision making difficult. This project demonstrated how with good design led thinking data problem can be solved by bringing the essential information first, and giving users tools to collaborate and make decisions.

Prady: Selected Work

14

The key part of this application is to take the business data and present it elegantly for users to find the areas of concern. It presets the data with most graphical means with teh use of charts, maps and typographical means.

This visualization makes the whole application much more emmersive. It surfaces the key insights gradually, without overwhelming the audience. As users navigate around the space, application lets them dive deeper in their area of interest.

This application is conceived on some of the best visualization capability utilizing HTML5, and D3 (JavaScript Libraries).

Our design uses the most modern visual design to create an appealing visual environment. It focuses on tasks, data and those fewer functions that users need the most. We unravel even the most complicated insights in a stepwise manner to make the most difficult issues extremely easy for decision making.

In order to make the elegant user experience, we had to model underlying data.

This activity involved looking at the data from customers point of view about the questions they might ask. This inquiry leads into transforming data in bits and peices that can synthesize the answers. This approach extracts the key perfomance indicators and organizes them in order to draw the relationship.

Data Modelling is key now for User Interface Design, but is also essential for making predictions and helping users make bsuiness decisions.

This application takes the raw data and presents it in the most elegant and minimilistic manner. It is highly immersive and influences the end users to play with the data in order to extract insights.

15

Prady: Selected Work

Deliverable Most of the organizations, including the consulting firms, focus their efforts on data collection side. It takes a crisis and unconventional wisdom to bring the focus on â&#x20AC;&#x2DC;consumptionâ&#x20AC;&#x2122; side of the problem. This project has been an immense experience from the point of view of

Information Design & Data Modeling

educating the processes of designing to the end design deliverables as well. The activities performed during this excercise are presented here.

Concept Development The process of arriving at the idea is always an artistic journey and unpredictable. But this is the phase where we enjoy the best and make the best experience amoung everyone involved. Lots of talks, collecting similar ideas, doodling, or whileboarding is what goes in this phase.

When designing for data it is most important to understand to understand the structure of data in terms of key pointers as well as their relationships with the larger performance indicators. This project is an example of how designers and data analysts work together to make the elegant outcome possible.

Visual Design & Demo The visual design is focused on presenting relevant information with focus on visual consuption. Hierarchy of information is laidout in a manner that it should help user discover information and never overwhelm.

Prady: Selected Work

Leading Digital Transformation of The World Bank

A digital transformation that requires solution which combines business needs, technology, and User Experience — Combining knowledge comprising of — Document, Projects, Data, News, Social, Countries and Topics related information Integrating Multiple systems comprising of — Document Management, Project Transactions, Data Indicators, Content Management Systems and Asset Libraries Unifying Content Model referencing from WorldBank’s Enterprise Taxonomy and modeling an effective structure for new web inside Adobe CQ. This was a perfect case for an Information Architecture.

16

WorldBank is the largest International Development Organization in the world. Its goal is to fund the development initiatives and advice developing countries. Bank plays it’s role by providing loans to the developing countries and sharing the great knowledge it holds as an institution. It’s activity involves overseeing the development work, performing research, gathering development data and communicating effectively across its partners and stakeholders. It needed a shift in its strategy from a Banking organization into a institution that can help the world with it huge knowledge base.

Around 2007 the Bank was criticized for amassing knowledge and hoarding it from rest if the world.

This was the impetus for change by making their knowledge easily accessible digitally by rest of the world. World Bank digital transformation is one of the most complex involving, data, documents, news, project informations, country’s content, etc. World Bank is also one of the biggest Multi-lingual website and publishes it’s content in 6 major and 59 country languages.

17

Prady: Selected Work

WorldBank is a case of bringing change led by design thinking. There has been

The key business challenges were â&#x20AC;&#x201D; siloed content, weak & old

many individuals, teams and outside firms who participated, but Prady was the

technology infrastructure, lack of staffing & training and non-standard

longest serving consultant & expert who carried out the vision by implementing

content presentation

and supervising a robust and mature UX processes.

The goal was to create a unified and consistent presentation, develop

As a UX Lead Prady was advisor to World Bankâ&#x20AC;&#x2122;s External Communications,

a modern publishing processes, and establish an effective content

responsible for the digital transformation. This effort required coordination

governance processes.

among multiple business units, partners and external vendors. Prady advised Governance, Technology, Program Management and led the complete UX design.

I am presenting the results along side the Information Architectiure led appraoch that was the glue for the overall transformaton.

Research at World Bank Worldbank comprises of world class Economists who perform research on development economics.

Besides laying down a robust information architecture it also offered challange to align itâ&#x20AC;&#x2122;s Business Units to share the overall vision. As a end product research leverages the same look and feel, information & technical architecture to bring its work to the world.

In order to win stakeholder we required used many conceptual models to align their needs while alos educating them about the vision of new web. These conceptual models laid the foundation of Information Architecture for this section.

18

Prady: Selected Work

Country Sites There are more than 100 countries that publishes their own content -- publications, data, transactions, project information and regional news to meet their objectives. Country contents are offers a multi-lingual challange that was solved with the unique design and architecture utilizing Adobe CQ5. As a result all Country contents are centralized and are presented with the use of common templates.

Design Documentation: The key to meet the business goals and consolidate the website in the new web standards, Information Architecture and UX processes were the key. The Artifcats shown here include the design documents that captured the Design, Content and Business Requirements.

To inforce the Common Template Approach we designed standard sets of pages, componets are processes to provision the creation of pages and sites.

Prady: Selected Work

19

Topics World Bank Topics are special issues that needs to be organized uniquely. Due to their isolated stakes with the BUâ&#x20AC;&#x2122;s they had the same issues -- fragmentation, siloed and non-standard. Same approach of Countryâ&#x20AC;&#x2122;s IA model was applied to help Topics as well.

The unique audience interest for the componets, content and topics classification was studied with the help of personas.

Content Strategy & Meta Data Strategy for Topics

20

Prady: Selected Work

Other Site Sections News: This site section was designed to centralize Bankâ&#x20AC;&#x2122;s Corporate Communication from accross the globe. It also combined editorial and social media operations.

Projects & Operations -- is integrated with projects database.

About Us is designed with consistent template to align all the editorial and HR operations of the bank.

21

Prady: Selected Work

Design Methodology & Information architecture (IA) PLANNING

GOVERNANCE & EDITORIAL OPS.

World Bank Digital Transformation required an wholistic approach involving -- Planning, UX & Requirements, Governance & Technology Development. All these three domains were key to tied together with a common methodology for managing requirements all through the processes. This methodology was led by Information Architecture practice establhed by Prady.

UX DESIGN & REQUIREMENTS MANAGEMENT

22

Prady: Selected Work

Project Activity The World Bank engagement was an consulting engagement that required teamwork and multiple hats to wear. It involved every facet of user experience design (from research to visual design) and interactions with many teams and stakeholders involved. This position also has the responsibility of coaching Worldbank UX teams comprises of Information Architects, Visual Designer, Project Manager & marketing analysts.

Information Architecture Information Architecture was the main appraoch for this digital transformation. It involved a modular approach for design that led the design, specification and business requirement management. This work was very closely coordinated with various business units to capture their exact needs. Also this was aligned with the Enterprise Architecture and CQâ&#x20AC;&#x2122;s Technical Design teams.

Content Models & Strategy

Advisory

World Bank knowledge is captured an maintained in various systems with the centralized Enterprise Taxomomy and Metadata Classification. The content strategy for the new web required transforming this Metadata to publish content based on standardized templetes.

Advisory work involved subject matter expertise on the Information Architecture, Governance, Project Planning and executing communications to brindge differences and foster the unified vision.

Prady: Selected Work

Redesign Online Identity & Information Architecture for New CMS Implementation

23

Redesigning Goldwater Website to create a fresh look to engage a more diverse audience.

Goldwater is a prestigious Political Think Tank located in Phoenix, Arizona. They have a long history of providing thought leadership on the issues relating to individual freedom and constitutional rights.

ENGAGEMENT

Goldwater has been serving its loyal customers for many decades. It is unique and clearly differentiated from many comparable organizations in a manner that they not only bring public policy research but also takes on litigations to defend citizens. They defend states and local governments from the federal policies. And they do all this with- out charging money from the citizens or taking sponsorships from the businesses. Goldwater is a donor-based organization that has several very prominent and loyal donators who strongly believe in their mission.

Research & Analysis Information Architecture

User Experiece Design

24

Prady: Selected Work

UX Reseach & Analysis

Pradyâ&#x20AC;&#x2122;s played a pivotal role by leading User Experience Design in the process of redesign. This required participating with client to understand their needs, performing user and industry research and clearly articulating the concept for the new design which was later flushed out in several iterations with close consultation with Goldwater & Celetity Teams.

Very first phase of research was dedicated to understand the Character & Personality of the new web. This involved interviews with Goldwaterâ&#x20AC;&#x2122;s Management.

It is very important to identity the key audience segments at the beginging of the project. The initial phase was also dedicated to understanding each segment of users and their User Experience needs.

Competitive Research

Very important part of the reaerch was to benchmark the new design with the help of comparable & competitive examples in the industry. This provided very good foundation for developing concept that matched the business goals.

The oucome of this activity was to analyze each of the examples carefully and picking up unique ideas that matches the future design for Goldwater.

Competitive sets were choosen as set of organization in the same legue as Goldwater as well as those from outside the leage that menifests the similat business mission.

Prady: Selected Work

25

Concept Design The result of the research was fed into developing concepts that were developed as low fidelity wireframes as well as visual design comps for customers feedback.Prady led the design with wireframing and this was further developed with visual design by Celerity.

Content Model A good concept if the foundation for many design activities to flushout requirements and specifications. Content model is one such activity that is based on the concept. Content model is the foundaton for Content Management System implementation. It also fascillitate a good modular design to begin.

Copyright Prady.com DATE: November 13, 2014 | AUTHOR: Prady | EMAIL: pradyot@prady.com

Full Disclosure: The visual design excercise was completed carried out by Celerity Designers.

Pradyâ&#x20AC;&#x2122;s role was to provide directions and defend the design with the clients for closure.

Prady: Selected Work

Information Architecture A solid concept and content strategy is very important for any project to establish an elegant Information Architecture. Pradyâ&#x20AC;&#x2122;s unique methodology of Modular Design is detailed out in this phase.

Copyright Prady.com DATE: November 13, 2014 | AUTHOR: Prady | EMAIL: pradyot@prady.com

26

27

Prady: Selected Work

Design Methodology

Goldwater project required a consultative skill to understand

The approach for detailed design is Pradyâ&#x20AC;&#x2122;s finest

customers strategy, propose the new concepts, lay down

methodology. This has made the process of design,

the foundation with great reaserch and get alignment across

effort estimations and developing the new system very

the teams. After the successful concept development,

transparent and efficient.

this Prady led the detailed design with involvement from customers & technology teams.

Collaborating with Business Users

Stakeholders Interviews

Engaging Clients in Design Processes

Web Analytics

Creative Brief

User Research

Creating Ideas & Application Models

Comptetive Analysis

Concept Design

Detailed Desgin

Design Objectives

Highlevel Design Wireframes

Complete Wireframes

Business Goals

Visual Design

Annotations & Specifications

Personality & Character

Content Models

CMS Features

Audience Analysis

Classification & Taxonomy

Bsuiness Requirements

Prady: Selected Work

Improving Digital Channels for Legal Service Business

28

Compex Legal Services, Los Angeles, CA Complete Digital Transformation involving strategy and user experience design to transform Service Applications, Customer Portals, Corporate Website and the marketing campaigns.

Branding & Visual Design

User Experience Design

Front End Development (HTML, CSS)

Data Visualization

One of the largest of itâ&#x20AC;&#x2122;s own kind, Compex offers biggest network in United States for Legal Record Retrieval & Deposition Reporting. It relies on Technology to connect and communicate with its customers.

Being unique in its industry, Compex needed to leverage the emerging technologies to upgrade its technology infrastructure that includes, corporate website, Customer Order Management, Claims Portal and application to help Record Summarization. For Compex, User Experience was the leading part of this transformation and they required a partner who can guide them through the entire journey -- from strategy to execution. They needed someone who can advice Management, and well as coach and train their technology staff to make the transformation successful.

29

Prady: Selected Work

Transformation of Compex started with the Business Applications which includes Customer Order Management, Claims Portal & Record Summarization Toolsets.

Customer Portals involved claims dashboards, status updates, messaging and orienting end users to different workflows. Our design helped consolidate various webpages into a dynamic (AJAX) application design which was easy to use and much more efficient.

Customer Orders come via web or by FAX. Compex wanted to improve its Order Entry to convince its users to fill the order by its website. Our design produced the most usable and appealing application to provide efficiency and branded experience to the end user.

View of the original Customer Portal.

This is how the Ordering System Looked

30

Prady: Selected Work

Design Methodology & Information architecture (IA)

Compex redesign was led by clear

The wireframes are fed into the

modern HTML, CSS & jQuery based

Information Architecture. This

branding and visual design to making

markups.

methodology captures the business

the looki and feel pf the application.

requirements and design objectives through an iterative processes. The outcome of this process includes well annotated wireframes.

Navigation & Sitemap Application Screen Flow

User will be shown the five options on the mouseover.

MY ORDERS

Hi, Joe!

NEW ORDERS

SIGN OUT | ACCOUNT

PLACE AN ORDER

UTILITIES

1.b

On click, user will be taken to the (Draft Orders) page.

Tru SUMMARY

my oredr file

BROWSE

CREATE A NEW ORDER Select one of the method before proceeding 1 START NEW ORDER

2 CONTINUE WITH DRAFT ORDERS

Choose this method when you have all the information and can key into our system. We will take you though a simple and very intutive step wise process.

3 UPLOAD ORDER

Choose this method when you want to complete one of the incomplete (draft) orders. We will take you to the point where you left.

ORDER DETAILS COUNCELS

Choose this method when you have all the information ready foryou to email us. Instead emailing, we would allow you very eligant method to upload your document and (optoionally) provide anyother information.

The form will not do any valdation and will accept the order application.

RECORD SUBJECT RECORD SUBJECT RECORD LOCATION

DELIVERY

1

2

3

DRAFT ORDERS

4

1

SELECT ONE

BILLING INFO

2

3

SUMMARIZATION

4

UPLOAD

BILLING INFO

COMPEX

ORDER INFO

This wizard interface takes user through the step wise process to collect and validate all necesassay data.

dding Location

!

1

ORDER INFO

2 CASE COURT

STATE

3 SUBJECT & LOCATIONS

BILLING DETAIL

CASE DETAIL

SUBJECT INFORMATION

ORDER DETAIL

COUNCELS

RECORD LOCATIONS

DELIVERY

UTILITIES

+ ADVANCED

RECORD LOCATION / DOCTOR NAME

REVIEW & SUBMIT

4

RECORDS SUBJECT INFORMATION FIRST NAME

Last Name

First Name

Last Name

mm

mm

dd

yyyy

dd

yyyy

Kaiser Hospital

yyyy

000

0000

mm

RECORD LOCATIONS No location selected

STREET NUMBER

ADDRESS

CITY

207 Madrona Ave

Torrence

123-456-7890

STATE

207 Madrona Ave

Torrence

92606 92606

123-456-7890

207 Madrona Ave

Torrence

CA

92606

123-456-7890

207 Madrona Ave

Torrence

CA

92606

Torrence

CA

92606

Torrence

CA

92606

123-456-7890

123-456-7890

KAISER HOSPITAL ANAHEIM (HR) KAISER HOSPITAL ANAHEIM (PSYCHIATRY)

207 Madrona Ave 207 Madrona Ave 207 Madrona Ave

Torrence

CA

207 Madrona Ave

Torrence

207 Madrona Ave

Torrence

CA

92606

207 Madrona Ave

Torrence

CA

92606

207 Madrona Ave

Torrence

CA

92606

123-456-7890

CA

5

123-456-7890

207 Madrona Ave

Torrence

CA

92606

123-456-7890

207 Madrona Ave

Torrence

CA

92606

yyyy

mm

YOU HAVE SELECTED

Select State

6

STREET NUMBER (OPTIONAL)

STREET NAME (OPTIONAL)

CITY (OPTIONAL)

STATE

!

MEDICAL / BILLS

PHONE NUMBER

3

000

0000

Select State

KAISER HOSPITAL PSYCHIATRY 207 Madrosa Ave, Torrance, CA 92606

CITY

Record Type /Clause: Medical Records ALL RECORDS

12/28/20111 SPECIAL INSTRUCTIONS

ADD

EST. COMPLETION DATE:

STATE

Zipcode

SPECIAL INSTRUCTIONS

ADD

ATTACHMENTS

KAISER HOSPITAL (RADIOLOGY) 218 Madrosa Ave, Torrance, CA 92606 EST. COMPLETION DATE:

ALL RECORDS

12/28/20111 SPECIAL INSTRUCTIONS

44. CONFIRM THE LOCATION SPLITS 4

ADD

Authorization2.doc

ADD

DATE RANGE ATTACHMENTS

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Rush Order TO

ADD

Authorization1.doc Authorization2.doc

UPLOAD DOCUMENTS TO LOCATIONS

ADD SPECIAL INSTRUCTIONS TO LOCATIONS

CITY

!

Select State

CITY

STATE CA

92606

CA

92606

CA

92606

CA

92606

CA

92606

CA

92606

CA

92606

KAISER HOSPITAL ANAHEIM (HR)

123-456-7890

207 Madrona Ave

Torrence

CA

92606

123-456-7890

207 Madrona Ave

Torrence

CA

92606

All Locations

KAISER HOSPITAL ANAHEIM (HR)

123-456-7890

207 Madrona Ave 207 Madrona Ave

KAISER HOSPITAL ANAHEIM 441, NORTH LAKEVIEW AVE. ANAHEIM RECORD TYPE / CLAUSE

NAME

KAISER HOSPITAL PSYCHIATRY

ADDRESS

207 Madrona Ave.

CO 1236

CO1232

CLT1234 CEN-32

John Smith

CO1232

CLT1234 CEN-32

B

123-45-6789 A Pete Jones, Patrick Jones

?

...

Date of Birth: ETA

08/10/11

R

A

6.7.2011 TruS CPX

TruS

A

SELF

12.01.2000 R A

TruS

CPX TruS

Primary Counsel Information Name

Fitz, Larry

Location Information Doe, John, M.D. Medical Officer Address

John Smith

123 Main Street, Los Angeles, CA 90210

ETA 10/10/11

TruS

CPX

SELF

10/10/11

10/10/11

Firm

Fitz & Clark Law Firm

Requested Date Range

12-10-2008 to 12-10-10

2

3 ...

|

View All NEXT »

PRADYOT RAI

PLEASE NOTE: All request for records are served at the following address:

Please enter the following additional information for thsi Record Location: DUE DATE

RECORD TYPE / CLAUSE MEDICAL / BILLS

Graphic Design & Illustrations

PLEASE NOTE: All request for records are served at the following address:

CA

92606

CA

92606

INSTRUCTIONS

Torrence

CA

92606

Torrence

CA

92606

OR

COMPEX

Please enter the following additional information for thsi Record Location: DUE DATE

Record Retrival Solution

amazing FACILITY CONTROL & EXPEDITING

Tomorrows Solution TODAY

RECORD TYPE / CLAUSE MEDICAL / BILLS ! NOTE: Any and all magniti ostium eaquistium estet eatque cum net volupiciate reptas perum inctinctiam dolorpore voluptatis sinto evendigent optatio bernatur? Gitate dic te aliquun dictem essit volut que.

ORDER ENTRY

SPECIAL INSTRUCTION / TREATING PHYSICIAN

ORDER PERFECTION

ROUTING & FEILD OPERATIONS

QUALITY ASSURANCE

ORDER COMPLETION & BILLING

310-825-1446

Torrence

207 Madrona Ave 207 Madrona Ave

KAISER HOSPITAL ANAHEIM 441, NORTH LAKEVIEW AVE. ANAHEIM

Torrence, CA 92606

PHONE

MEDICAL / BILLS

Torrence

123-456-7890

KAISER HOSPITAL PSYCHIATRY

6

RECORDS WILL BE FETCHED FROM FOLLOWING LOCATIONS

YOU HAVE SELECTED

6

FAX DUE DATE RECORD TYPE

123-456-7890

Click on the “location Name” to select that as a location.

KAISER HOSPITAL ANAHEIM 441, NORTH LAKEVIEW AVE. ANAHEIM

YOU HAVE SELECTED

Select State

KAISER HOSPITAL (RADIOLOGY) Cancel

1

310-206-4831 12/06/2011 Medical Record

Cancel

OR

KAISER HOSPITAL (BILLING)

ZIPCODE

$

SELECT LOCATION

SELECT LOCATION

ZIP

KAISER HOSPITAL ANAHEIM (PSYCHIATRY)

KAISER HOSPITAL ANAHEIM (HR) NOTE:

If the Record Location is a hospital/medical group, and you have a treating physician, please add treating physician in the “special Instructions” feild after completing the location search.

STREET NAME

STATE

ADDRESS

Kaiser Hospital 123-456-7890 207 Madrona Ave User can add notes or documents to a specific Torrence KAISER HOSPITAL PSYCHIATRY 123-456-7890 207 Madrona Ave Torrence location by these utilities. User can 207 click “Add” toTorrence KAISER HOSPITAL ANAHEIM 123-456-7890 Madrona Ave KAISER HOSPITAL ANAHEIM 207 Madrona Ave Torrence add notes/documents from123-456-7890 the modal window.

KAISER HOSPITAL ANAHEIM 123-456-7890 207 Madrona Ave Torrence These widgets will also display the otherwise KAISER HOSPITAL ANAHEIM (CARDIOLOGY) 123-456-7890 207 Madrona Ave Torrence added documest notes.123-456-7890 207 Madrona Ave KAISER HOSPITAL ANAHEIMand (ER) Torrence

KAISER HOSPITAL ANAHEIM (ER) DOCTOR’S LAST NAME OR

DOCTORS FIRST NAME

STREET NUMBER

PHONE NUMBER

KAISER HOSPITAL ANAHEIM (CARDIOLOGY) 123-456-7890

All Locations All Locations RECORD LOCATION NAME

A

SERVE 1011 SOUTH EAST STREET, ANAHEIM 1011, SOUTH EAST STREET ANAHEIM, CA 92805

Rush Order

Authorization1.doc

R

John Smith

33. RECORD TYPE & CLAUSE

Rush Order

TO

Record Type /Clause: Films Only

A

SF-1234

YOU HAVE SELECTED

Select State

TO

RECORD LOCATION / DOCTOR NAME

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John Smith

PHI

Case Information

6.6.2011 Jane Smith

:

COMPLETED :

! NOTE: Any and all magniti ostium eaquistium estet eatque cum net volupiciate reptas perum inctinctiam dolorpore voluptatis sinto evendigent optatio bernatur? Gitate dic te aliquun dictem essit volut que.

5

ADD

DATE RANGE

SF-1234

M

ETA 08/10/11

SPECIAL INSTRUCTION / TREATING PHYSICIAN

Cancel

If the Record Location is a hospital/medical group, and you have a treating physician, please add treating physician in the “special Instructions” feild after completing the location search.

Authorization1.doc Authorization2.doc

Record Type /Clause: Billing Records ALL RECORDS

12/28/20111

DATE RANGE ATTACHMENTS

KAISER HOSPITAL (BILLING) 217 Madrosa Ave, Torrance, CA 92606

ETA / DATE

FAX NUMBER

NOTE:

yyyy

Select State

EST. COMPLETION DATE:

ORDERED BY :

Smith, Peter, M.D. 08/01/11 LOC A X Clinic Case Caption Plaintiff Name v/s Defendant Name

SF-1234

Cancel !

OR

For added security, this information is stored in encrypted format

KAISER HOSPITAL ANAHEIM 441, NORTH LAKEVIEW AVE. ANAHEIM

For “PO BOXES”, please put the “PO BOX” in the “Street Number” feild and the “PO Box Number” in the “Streer Name” feild.

RECORD LOCATIONS

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ORDER DATE :

John Smith

CO1232

DOCTOR’S LAST NAME

RECORD LOCATION NAME

DOCTORS FIRST NAME

SSN 000

DOCTOR/FACILITY

...

PHI KAISER HOSPITAL, ?

ANAHEIM

Jones, Peter X

Doe, John, M.D. Medical Officer

CD123456 CLT1234 SF-1234

SUMMARY STATUS

DOC.S

View Complete Order Detail

RECORD FOR

CO 1234-E

NOTE:

ZIPCODE (OPTIONAL)

Select State

dd

DATE

DOCTOR’S LAST NAME

DOCTOR’S TITLE

OR

DATE OF DEATH

dd

ORDER STATUS

OR DOCTORS FIRST NAME

Cancel

mm

NEED INFO. ON

ORDER # CO1235 ORDER INFO.

SF-1234

VIEW/PRINT ORDER INFO.

SERVE 1011 SOUTH EAST STREET, ANAHEIM 1011, SOUTH EAST STREET ANAHEIM, CA 92805

SELECT LOCATION

DATE OF BIRTH

John Smith

RECORD REQ.

COPY & PLACE NEW ORDER

ADD LOCATION

OR

RECORD LOCATION NAME

Select State

After user finishes adding location, these locations will appear on the same page. User will have ability to add more locations, and add notes and documents.

SF-1234

LOCATION

SSN Northern Califormia AKA Orthopedic Institute

SELECT LOCATION

8

NOTE:

RECORDS SUBJECT INFORMATION

John Smith

CANCEL ORDER

DRAFT ORDERS (12)

92606

KAISER HOSPITAL ANAHEIM (HR) KAISER HOSPITAL ANAHEIM (HR)

ZIPCODE

Select State

KAISER HOSPITAL ANAHEIM 441, NORTH LAKEVIEW AVE. ANAHEIM

1.X. CREATE A NEW LOCATION

92606

123-456-7890 123-456-7890

KAISER HOSPITAL ANAHEIM (CARDIOLOGY) 123-456-7890 KAISER HOSPITAL ANAHEIM (ER)

If the Record Location is a hospital/medical group, and you have a treating physician, please add treating physician in the “special Instructions” feild after completing the location search.

STATE

CA CA

KAISER HOSPITAL ANAHEIM

Click on the “location Name” to select that as a location. !

STREET NAME

CITY

RECORDS OF

UPLOAD DOCUMENT.

ALL (40)

Northern Califormia $ B Information F Record Subject Orthopedic Institute

YOU HAVE SELECTED

ZIP

KAISER HOSPITAL ANAHEIM

DOCTOR’S LAST NAME OR

DOCTORS FIRST NAME

CLAIM #

SF-1234

ADD COMMENTS

CLOSED (12)

Select State

KAISER HOSPITAL ANAHEIM (CARDIOLOGY) 123-456-7890

For added security, this information is stored in encrypted format

RECORD LOCATION NAME

VIEW/DOWNLOAD DOCS

POSTED RECORDS (25)

John Smith

SELECT LOCATION

123-456-7890

KAISER HOSPITAL ANAHEIM (ER)

DATE OF DEATH dd

SSN 000

QUICK ACTIONS ON SELECTED ORDERS

2

John Smith

22. LOCATION CORRECTION

PHONE NUMBER

KAISER HOSPITAL ANAHEIM

DATE OF LOSS

AKA (if multiple, seperate with;)

DATE OF BIRTH

TruSUMMARY

FORMS & LINKS

NOTE:

SELECT LOCATION

TruSUMMARY

KAISER HOSPITAL PSYCHIATRY LAST NAME

MY ORDERS

If the Record Location is a hospital/medical group, and you have a treating physician, please add treating physician in the “special Instructions” feild after completing the location search.

Zipcode

Select State

MY ORDER

Branding & Visual Design

Usage Scenarios & Flows

11. LIST OF RECORDS

SIGN OUT | ACCOUNT MY ORDERS

TIP: Enter Order #, Claim #, Case #, record subject, etc.

| SIGN OUT

PRADYOT RAI OR

NEW ORDERS

sales and customer focused groups.

DOCTOR’S LAST NAME

RECORD LOCATION NAME

CITY

Rajesh Rangaswamy!

NEW ORDER

SF-1234

CO 1238

DOCTORS FIRST NAME

Welcome,

prototypes based on the most

« PREVIOUS | 1

3

morows Solution TODAY

team, technologists as well as the

+ ADVANCED

TIP: Enter Order# or Claim# or Patient or File# or Case#

// Flyout Menus Behavior for CO1232 1234-D OrderCO Entry

This list of “draft orders” will also be accessed when user clicks “New Orders” tabs from top.

User will have ability to save the incomplete order as draft and comeback to complete them.

OMPEX

are fed into creating interactive

ACCOUNT

Tomorrow’s Solution Today. CSS forRangaswami // Use of Advanced grid

CO 1234-C

ORDER INFO

very closely with the management

MY ORDERS

system, layout, style // Clean, semantic markups for easy integration with the PRIMARY ORDERS MVC framework MY ORDER LIST // Target browser - FF, IE 8 & higher, Safari (Mac & iPAD), 5 Chrome IN PROCESS (10) ACTION REQUIRED (8) // Should gracefully degrade for all lower browsers especially, ORDER # CASE # FILE # IE 6 & 7. // Detect the browsers IE 6 & CD123456 CLT1234 1230 7 andCO show them the message - “This site caters the best experience with IE8 and above, FF 4 and above, Chor1234 CO1232 me, CO or Safari”.

Also add the placeholder for CO1232 browsers icons and a ling for CO 1234-A the download location.

(With this message we CO1232 have CO 1234-B a do such a good job that most of the users convert and download the new browsers.)

CO1232

User will be provided with one long form which will show all the form feilds but will only point to “councels” and “Locations”.

UPLOAD ORDERS

+ ADVANCED

TIP: Enter Order #, Claim #, Case #, record subject, etc.

Finally the visual design and wirframes

Wireframes Front End Development Welcome Specs.

Rajesh

This whole process involved working

NAME

KAISER HOSPITAL (BILLNG)

ADDRESS

200 UCLA Medical Plaza, Suite-165-33, LOS ANGELES, CA 90095

PHONE

310-825-6425

FAX DUE DATE RECORD TYPE

818-891-8278

START

Customer Contact submits Request

3 Coordination & Expediting Provider

5 Document Processing

THIS IS PERFECT!

This

My is ORDE

R

CE.

RAN

INSU

12/06/2011 Billing Record

CO

FINISH ORDE COMP R LET

E

INSTRUCTIONS

User will be able to Add note & documents to any location or multiple locations using these widgets.

NAME

KAISER HOSPITAL (RADIOLOGY)

ADDRESS

200 UCLA Medical Plaza, Suite-165-33, LOS ANGELES, CA 90095

PHONE

310-825-6425

FAX DUE DATE RECORD TYPE

818-891-8278

Assembly,

FILMS ONLY

2 validation & Assembly

KAISER HOSPITAL 207 Madrosa Ave Torrance

Record Type /Clause

EST. COMPLETION DATE:

ALL RECORDS

12/12/20111 SPECIAL INSTRUCTIONS !

ORDER ENTRY

Rush Order

Select

DATE RANGE

UPLOAD DOCUMENTS

4 Field Operation

Order

Cancel

7

Delivery or & 6 Upload Billing

12/06/2011

INSTRUCTIONS

TO

Authorization1.doc Authorization2.doc

ORDER PERFECTION

Online via Website www.cpxlegal.com (details below)

Check Order for accuracy and completenessb

Orders also received via - Email, Phone, Fax, Mail

If necessary, Research required information to complete Orderc)

Online ordering:

ATTACHMENTS

Enter orders received via fax/ email/mail/phoned)

To place order’ Authorized user logs in via their respective secure account to gain access to online ordering.

Confirm order to process (Confirmation letter to Contact sent via fax/ eMail)e)

Confirms Ordering and Bill-to party (appears based on customer profile), provides information based on order type, Service priority, Claim#, Case, Court, Record Subject.

PDF servers embed data into latest legal forms and COMPEX documents to generate order packets based on order type for Customer, Counsels and Provider.f)

Select Providers from our extensive national wide database; enters record type and dates of service.

Attach Authorization (if required) to order or directly fax into COMPEX document management systems, Download Authorization from our online library of forms, fill & attach

Assemble order packet and distribute to respective parties (based on preference- email/ hard copy) for Service. Send Notice to parties (if applicable)f)

Enter additional deliveries, special instructions (if any), Submit order. User instantly receives confirmation with unique Order # and due date.

As order progresses through its life cycle, Customer can check real time status and communicate with CS on their order via our website

Customer Service

Setup Customer accounts and authenticate Contacts. Work closely with Customers to provide assistance throughout the order life cycle, from entering orders through verifying received records are accurate. CS teams spread across California (SAC, Fresno, LA, SD) backup all local offices ensuring client concerns get addressed immediately

Facility control have established ORDER CONTROLS relationships with Providers and experience to deal with &necessary EXPEDITING Providers, civil codes, issues related to cost/time/slow providers.

Contact provider to confirm validity of record subject. Fax Authorization/ Subpoena, confirm receipt.

Verify with Provider if records exist, get breakdown, discuss ETA, fees, set appointment to copy /obtain documents Coordinate with Customer Service for fees/X-ray breakdown approval (if over Customer limit), to renegotiate due date is Provider turn around time does not meet due date.

ROUTING & FEILD OPERATIONS

QUALITY ASSURANCE

ORDER COMPLETION & BILLING

COMPEX field agent hand serve Notice to Parties, (if applicable)

Image processing, indexing and quality improvement

Print and Assemble order as per Customer/Contact’s specified preference

Deliver Authorization/ serve Subpoena to Provider Also, hand deliver completed documents/ items to Customers

Online QC check on images before printing / uploading on to secure Repository / FTP Server

COMPEX’s secure image servers directly transmit records in desired (encrypted) format (TIFF, PDF, SPDF) to online repository, Soft copy sent to secure archive servers, saved for 7 yrs then destroyed)

After Stat Hold period (if applicable), visit Provider to obtain/copy documents Scan document (after Deposition date, if applicable) at Provider facility. Return hard copy to provider and original items after duplication

Approve documents to printing / upload (or route to reprocess / rework/rescan) Coordinate retrieval/ reproduction/ logistics of original items (X-rays, Photos, Audio/Video tapes, etc). If originals received, return them to respective provider

Scan in-house if picked-up or received via fax/ mail (documents in hard copy form are archived for 90 days, then destroyed)

At this point, customers securely view/download records via their personalized account. Records are hosted online for at least a year, extended upon request Bill order based on customer pricing and invoicing frequency.

Securely transmit scanned (digital TIFF) images to QA systems for processing

On behalf of customer, liaison between Provider and individuals/groups within Compex to ensure efficient, accurate processing and timely deliver of records.

CSRs have worked in all phases of order lifecycle and possess through knowledge and experience to ensure quality, timeliness and overall customer satisfaction.

Notify customer records available to view/download from Online repository. (If setup for Auto-FTP see FTP workflow). Records also hand delivered by COMPEX employee.

Handle special requests from Customers, follow-up on escalated/Rush/Critical orders.

Act as conduits for Adjusters/Attorneys and be directly responsible for the strategic planning and constant monitoring of customers respective orders and ensure each request is handled appropriately. Support Sales in with management and performance reports.

© COMPEX LEGAL SERVICES, INC. 2012

Unauthorized Reproduction Prohibited

Deliverables Information Architecture

Branding & Visual Design

Front End Code

This deliverable includes Product design document which is based on modular information architectural principles that breaks down the whole products in terms of flows, structure, pages and components in order to provide more elegent design & requirement specifications.

The objective of this deliverable was to provide visual design of Compex Corporate Site as well as Enterprise Products to enable a branded experience all across. This excecise included illustration, inteface design, typography and iconography.

Our engagement also include providing the Frontend Code to the enginering team for integration. We provided HTML, CSS and JavaScript and supported all frontend issues during integration.

DESIGNED BY - PRADYOT RAI

Prady: Selected Work

Networks Ignite - A Social CRM Application

Social CRM tool that helped users curate their professional contacts and build an active networking with their networks.

31

Networks Ignite was a San Francisco based, VC funded startup which built a social CRM tools for young entrepreneurs and MBA students.

It is attracted beta testing with top 20 business schools but could not survive the competition. Some of their features has now become part of LinkedIn. Pradyâ&#x20AC;&#x2122;s role involved creating an overall vision the product, Infomation Architecture, branding & User Experience design. Druing this process he contactantly adviced the founders on all aspects of design & marketing strategy.

Prady: Selected Work

Application Design Lorum Ipsum

32

Prady: Selected Work

Information Architecture

33

Prady: Selected Work

Website & Marketing

34

THE END

36

Prady: Selected Work

Credits Most of the work presented here is rendered by Prady for his clients.

Prady has worked on these projects as an Expert, and lead. In this capacity he has served as a trusted advisor to teams and clients.

Most of the clients are Pradyâ&#x20AC;&#x2122;s own relationships But it is also worth noting that some of the work is done while other firms played a role of intermeadiary.

Following is the list of firms without whom my work wonâ&#x20AC;&#x2122;t come to life:

Instos, Inc

hCentive, Inc.

Celerity

Dashboard and Decision

As a consultant to

Celerity needed an

Making tool is developed

hCentive, Prady played a

exceptionally talented

for Instos customer. There

led role of redesigning their

and experienced User

are multiple versions of

product suite before the

Experience Architect to

this application. Part of the

mega launch of Affordable

spearhead their UX work

visialization is developed

care act on Oct, 2013. This

from discovery till defining

as a concept to influence

redesign effort involved

stage with Goldwater

their Client decision makesr

multiple business analysts,

Institute.

to improve their current

Graphic Designs & Frontend

infrastructure.

Architects, who worked on this effort under the creative direction of Prady.

Goldwater Institute is Celerity client where Prady was involved to create the User Experience Design

hCenive provided the

that can lead the redesign

access to their clients and

of their whole website and

as a result Prady was able

gives them a much needed

to roll out thei rredesign

newer identity.

SAAS product with Giesinger.

37

thanks

CONTACT

240.472.0432 pradyot@prady.com