work samples SPRINT.COM 2.0
Lead the design, information architect and mentored IAs, Designers, Content Strategists, Business Analysts and UI Developers. Led the UX team strategic planning and various design tasks. Helped client adopt the Design & Development Methodology and Processes. Developed various presentations to pitch concepts, strategy and the design deliverables.
HOME PAGE
/BUSINESS
/SUPPORT
/COMMUNITY
www.sprint.com
www.sprint.com/business
www.sprint.com/support
www.sprint.com/community
ROLE Creative Director Information Architecture Mentor
ROLE Strategist Information Architecture Mentor
ROLE Strategy/Creative Direction Information Architecture Content Strategist Mentor
ROLE Strategist Information Architect
DELIVERABLE Storyboarding Prototype Wireframes/UI Specs Visual Design HTML/CSS Assets
DELIVERABLE Wireframes/UI Specs Visual Design HTML/CSS Assets
SALLIE MAE Sallie Mae decided to enter in the Private Student Loan Market, after its conventional federal load dried out due to government intervention. Sallie Mae used the user experience to differenciate from its key competitors. The result of this engagement was a model of an application which deploys key usage scenario to engage the users and improve the application performance.
DELIVERABLE Wireframes/UI Specs Visual Design HTML/CSS Assets
16
page
PRIVATE LOAN APPLICATION DESIGN ROLE Creative Direction User Experience Team Lean Mentor / Advisor DELIVERABLE Conceptual Model User Research Wireframes/UI Specs Visual Design HTML/CSS Assets
AAMC
DELIVERABLE Wireframes/UI Specs Visual Design HTML/CSS Assets
AMERICAN ASSOCIATION OF MEDICAL COLLEGES
AAMC has established the largest standards for Medical College entrances all across the USA. They not only help the students find the right school, they also enable college councellors in residency programs to atrract the right talents. AAMC plays an important role all across the value chain - from graduate entrance exam to fascillitating matching for residency and post-doc lecel. Due to its old legacy application with poor state of user experience, AAMC realized that it needs a new design and framework to serve its customers. This project was commisioned to redesign Electronic Residency Application Service (ERAS) and establish a new UX paradygm for rest of the applications.
TOOLS / SEARCH / CHAT / ANSWER CENTER ROLE Creative Direction Information Architect Mentor DELIVERABLE Wireframes/UI Specs Visual Design HTML/CSS Assets
20
page
PRIVATE LOAN APPLICATION DESIGN ROLE Creative Direction User Experience Team Lean Mentor / Advisor DELIVERABLE Conceptual Model User Research Wireframes/UI Specs Visual Design HTML/CSS Assets
4
page
/MYSPRINT www.sprint.com/mysprint ROLE Strategist Mentor/Advisor DELIVERABLE Wireframes / UI Specs Visual Design HTML / CSS Assets
WORLDBANK.ORG Lead the user research, information architect, content audit & modelling and managing team, visual design vendors.
10
page
HOME PAGE COUNTRY SUB-SITE DATA SUB-SITE worldbank.org worldbank.org/[country] ROLE User Experience Team Lead User Research Information Architecture Countent Strategist Mentor DELIVERABLE UX Concepts Content Strategy / Model Wireframes / UI Specs Visual Design / Style Guide
1.0 Sprint.com work samples
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
sprint.com Story of Sprint is unlike any of corporate America’s story, and it is quite dramatic is many manners. It is especially unique, if you want to see a case study where a corporation lost because they played so much with the Micheal Portar’s definition os strategy as against the one which is in vogue in today’s experience economy. Their story is somewhat similar to Xerox and HP, because they were pioneers and yet couldn’t reap the benefits.
it’s customer dissatisfaction grew to way above normal level. All of this happened because Sprint focused too much attention on technology and corporate strategy to drive innovation. Mergers & acquisitions, new networks, partnerships with big players, all took their attention away from what their customers wanted. As a result, Sprint fared worst in many customer experience studies done during and after 2005.
Since early days, Sprint has been one of the biggest innovator in telecom industry. Sprint was the leader in embracing the wireless network, and they were the first with public data network. They were first with 100% digital & fibre optical networks. They were also the first carrier to offer commercial Internet access. Nextel, which was bought by Sprint in 2004, innovated many such trends. The “Direct Connect” (one-to-one radio network) with their iDEN network walkie-talkie service becomes the talk of the industry. Sprint was the first to complete a nationwide 3G network update, and is the first to roll out 4G (WiMax) network. The also came up with lots of small innovations which excites the end customers, like the launch of first MP3 phone, way back in 2001. This is little less known fact, but Sprint was the first company Steve Jobs contacted to partner for iPhone launch.
NEW DIRECTION
That was then, in 2004, when Sprint was almost about to take a leap into the number 1 or 2 spot as a telecom player in North America. In last 6 years, it has lost almost 40% of its customers, especially those who were most profitable. It’s merger with Nextel proved disastrous, and
MY WORK
My work for Sprint 2.0 program spanned from contributing strategy, project planning, establishing design processes & methodology to actually creating artifacts of design. Here you can see partial list of deliverables where I was personally involved.
HOME PAGE: sprint.com
In 2007, Sprint turned it’s attention to transform the company with the announcement of new CEO - Dan Hesse. Sprint came to realization that it will survive only if it starts building a culture of customer focused company. 2008 was the year when they launched a new initiative to improve the customer experience. It was called “Sprint 2.0”. Driven by design mind set (as against the technology), this program took aggressive plans to transform how sprint engaged it’s customers. It embarked on best of class “self-service“ model to enhance and transform the its whole digital presence. TRANSFORMATION Sprint’s vision for transformation was very unique. In 2007, Sprint embraced the social media to engage its customers. It’s social media strategy helped not only reduce cost for care, but helped acquire customers and reduce negative PR. The central part of Sprint.com 2.0 transformation was it’s community. It’s web channel used the community as a starting point and differentiator
for the whole experience. Shop, Support, Account Management all were transformed with a community based experience. They also used best in class technology solutions to personalize solutions for each segments of their users. The transformation of Sprint is not over yet. It was estimated to be completed in 3 years. But we can definitely observe 50% of the results which tells a great story of a digital transformation and user experience. My work was focused on improving the self service to enhance the overall user experience. VISION OF SELF-SERVICE Market research has shown that customers are increasingly attracted towards solving their own problems when they shop, do research, trouble shoot their problems; they contact the care only as a last resort. Additionally, there is also a growing trend that users not only want to do it them self for their own good, but wants to help others with their suggestion, recommendations, and troubleshoots. This is the notion which Sprint adopted to transform their user experience by putting community at the core of everything. It’s important to understand telecom business to understand the notion of self-service (and the underlying beautiful model which Sprint created).
ground. Their industry is most disrupted with the internet and other innovations. Their products gets commoditized faster than any other industry. They are held accountable for many things, by their customers and regulators, which they don’t control and merely share between various parties. Due to all this here’s the problem end users face -- their bills are the most complicated, due to the regulations applied to the whole industry. In order to be competitive and efficient, US telecom players join hands with device manufacturers and subsidize it with their plans. This makes them accountable for good/bad decisions on user’s part as well. Their “plans” looks discriminatory and overtly complicated because of the nature of contracts and when compared it for new vs. existing customers. On top of all that, their core product - networks, seems almost transparent. Their product is not what user can “feel”. It only gets noticed when their’s an issue. From that point of view, self-service to Sprint meant not only to help users solve their immediate problems, but also help inform and educate them at every stage of customer life cycle - awareness, consideration, activation, usage & payment and renewal/upgrade/ disconnection. The Sprint approach was to do all that by enabling technological solutions which seems more human, helps people when and where they want it, and leave a memorable experience to its users.
MY ROLE • Key player in the Sprint’s strategy development which led to concepts for Shop, Community, My Sprint & Support • Lead the User Experience Strategy during planning stage • Developed an architecture & design methodology for executing the design phase of Sprint 2.0 • Leading key UX designs phases for sprint.com including Sprint’s home page, business section, support, search, chat and contributed to My Sprint, Community sections. • Advising Sprint’s management, managing design, coaching UX staff
Telecom network providers play in a very competitive, highly regulated and extremely complex industry play
BUSINESS: sprint.com/business
SUPPORT: sprint.com/support
SUPPORT: sprint.com/search
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Sprint Home Page
Creative Director Information Architect Mentor
DELIVERABLE DESIGN
5
pg.
ROLE
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VISUAL DESIGN
Experience Modeling Storyboarding Prototype Wireframes/UI Specs Visual Design HTML/CSS Assets
Sprint home page provides very engaging, personalized and rich environment for a memorable user experience. It’s clean and direct approach helps users get what they expected on Sprint.com faster. Design caters to easy navigation, marketing & branded messaging, and features functionality for unique user states. The overall experience is based on simplicity, smartness (personalized) & community aspects. METHODOLOGY
Designing Sprint’s home page involved understanding all the unique user states, so that personalized experience can be realized by the new framework. User states involved prospect vs. customer, direct vs business user, and multiple sub states within those. These states were further detailed into scenarios to identify their primary needs and how system can accommodates those. EXPERIENCE MODELING
After our initial analysis, we used story boarding method to arrive at the final Wireframes.
Welcome Sue!
The Sprint Plan Optimizer says: LIMIT
STORYBOARDING
WIREFRAMES
We’ve analyzed your plan, and you’re defi nitely on the right one.
UI SPECIFICATION
DATA
MESSAGING
20px
TALK
Global home page
See our analysis
Version 1.9 published August 04, 2009 by Pradyot Rai (prai2@sapient.com)
10
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Hero Banner
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Welcome Sue! Hero Banner appears on the main visible area when the page loads. It spreads across the Global home page page and TALK covers the largest real estate of the Version1 1.9 published August 04, 2009 by Pradyot Rai (prai2@sapient.com) home page.
10px
Introducing the ReadyNow program Personalized Modules -Templates
Purpose of the Hero Banner is to provide branded experience to the user. It also caters MESSAGING to the state of the user. Content in this space 1 rotates based on the other banners in the queue. User can navigate back and<Title> forth on Lorem Ipsum La the banners in the queue using the carousel. feuis niamconu 20px
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Keep track of your loved ones
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esse niam DATA When unknown, the banners displayOdthe banners as programmed in the queue. When authenticated (or known) this Hero Space queues up more personalized messages higher in the order. 20px
Find a participating ReadyNow Store. 100%
Zip code:
20px
Personalized Content Modules sits right under the Hero banners on the Home Page. Thesetrack modules greater Keep ofhave your loved role to surface personalized content, functionality and <Title> application snap-shots the user. On their normal state, as Lorem IpsumtoLa shown above, the four containers take 100% 0f the space. feuis niamconu
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10px 20px
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the user. • • •
Rotation of Banners: These banners can be configured to queue up 20px 50% more than one banner. When multiple banners included these banners will include at a configurabel interval. Banners can be controled by the user in the manner that user can go back and forward bt clicking on the icons in the carousel
Keep track of your loved ones 3
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allowing other 3 boxes to shrink in width to be limited in rest of the 50% of the page. <Title>content types -- The modules content include Module Gue cortisim delit Er irit the message and grab attention. images and text to at. highlight nonsed dolorem Onesequam the other occasions when images can’t be associated quatet, vulpute dolesblam, with the text, these modules will only show text. These two corercidunt wis etuerilit. options are shown with 1 & 2 above.
20px
Keep track of your loved ones
10px 10px
2
Banner Cariusel - This functionality allows user to see and control the Banners. • •
Icons in the carousel higlight the one which is currently playing. User can jump to the banners by clicking on their icons
20px
50%
The above wires show the interaction with the modules. As depicted the state whenones user’s mouse is over Keepabove, trackthis ofisyour loved second module. It is showing the expanded state of the module, with othe modules shrinked to their minimal state.
Keep track of your loved ones
4
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When shrinked, first module 3 accomodates the full text and eliminates theof image. third module Keep track yourThe loved ones 4 , however can’t accomodate the full text. At this stage, system will truncate the sentence after “xx” characters and will add “...“ elipses.
Keep track of your loved ones
The wires above show possible combinations of template when the module sre expanded. These are the couple of rules that applies to the interactiona & content for these modules -1. All the modules have fixed sizes in both normal and expanded states. 2. The exact placements of these modules is kept fluid. For example, the location of perticualr content for shop, community, etc. is configurable to appear anywhere (and in any order) in these modules.
3. The content will be catered to user states. Wh authenticated, it will leverage the profile inform personalize experience with accont informatio and usage analysis, upgrade eligibility, upselli surveys etc.
4. Content types in these modules include text a
5. These modules will also have the ability to refr content on page reload.
6
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
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Sprint “Business” DESIGN Goal of the Sprint/Business redesign was to improve the of purchase flows, and self service of business owners. We achieved these goals by improving the information architecture, organization, and intrducing new interactive modules such as “Business Solution Configurator”. As a result the self service and prospects service to the site increased by 600%.
ROLE
Creative Director UX Strategist Information Architect Mentor
DELIVERABLE Experience Modeling Wireframes/UI Specs Visual Design HTML/CSS Assets
STRATEGY & GOALS eCenter Redesign Concepts
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Version 16 published July 17, 2009 by pRaDYot Rai (prai2@sapient.com)
Vision, Goal and Purpose Vision
Purpose of this document To further elaborate 2.0 vision in the eCenter redesign context, a conceptual model is presented in this document which provides a framework for personalized experience along the lines of -- transition user seamlessly and paralleling the experience for Business & Consumers. This model explains how user experience will be tailored for users in Business & Consumer states.
Vision for eCenter 2.5 is derived from Sprint 2.0 conceptual model (as shown in the image below). The following premise of 2.0 program is closely knit in the eCenter concepts to realized the vision -• Support and community content contextually integrated • Prospect and Subscriber behavior collection • Transition users seamlessly • Search should be accessible from everywhere • Site subscriber experience shift • Subscriber services promote loyalty
Business Experience
The purpose of the Concept document is to collaboratively synthesize the User Experience vision & direction and the learning gained during the eCenter 2.5, Definition phase, and Business Design phase into a cohesive creative vision for the eCenter 2.5 site. Intention of this document is to generate a vision for the user experience that can be implemented in a phased approach and is extensible over time. It is the strategy to "think big" so that we create a conceptual foundation. For this reason, the ideas we are presenting in this document include some features that may not be within scope for release 1 & 2, but will be developed in subsequent releases. This approach provides for easier, more successful, and more cohesive expansion.
Based on Business Account Authentication, specifically when a heavy business usage behaviour is detected either from profile or by account hierarchy.
Mashup
Catered to self identified state of the customer, unknown customer states (includes both consumer and business) and authenticated user states at the bottom on the account pyramid (e.g. CL & IL subscribers).
Consumer Experience
Based on Consumer Account authentication -- will tightly personalize tools, functionality and content to consumer. The extent of personalization deepens with user behaviour and his role in account hierarchy.
• Paralleling the experience for Business and Consumers • Better tools to enable the business manager
• Enhanced focus on our customers needs
The process for arriving at the concepts has involved 2.0 UE & functional leadership, eCenter 2.5 stakeholders and cross functional subject matter experts. Most of the artifacts of the concepts are derived from the detailed design work done under sprint.com 2.0 project. These concepts will require detailed work during execution phase due to following reasons --
• Encouraging the use of self service tools
• Their alignments with release plan
Goals
MOBILE EXPERIENCE
END USER EXPERIENCE
Add/ Change Devices
PROSPECT EXPERIENCE
Explore Solutions by Industry
Add/ Change Services
Manage My Account
Access Mobile Shopping
Access Mobile Media
Add/ Change Plans
Engage My Services
My Mobile Sprint Access Mobile Account Mgmt
Explore Devices
Needs Based Shopping Tools
Engage My Content Add Customizations
Add Applications
Billing Actions
Services Mgmt. Packages
Shopping Process Steps & Packages
Shopping Cart
Explore Services
Reporting
Upgrades & Activations
Promos
Support
Shop
PERSONALIZATION/ CUSTOMIZATION
SUPPORT
My Sprint
When user authenticates using the persistent global header (specifically FRED), he will stay on the same page with personalized content. After authentication, user will see more relevant content in the respective areas -- e.g. business shop will show “customer aisle”, community will take him straight to “Business Community”.
Community Business Experience
shop
MySprint
Community
business. sprint.com
Support
Search
Login
Tools
Register
2
3
In a case when user has multiple accounts, his experience will depend on which account hw has selected.
My business sprint
wireline
wireless
Tool Finder
Account Selector
Business Shop
Status Center
My Sprint
Community Shop
Support
When Mike selects the Family Account, he is provided the consumer experience and when he selects the Telecom Manager he is provided the business experience. During consumer experienec, My Sprint will provide all the tools to help Mike manage his Family Account. And during business experience, My Sprint Business will allow Mike to manage his Telecom Manager account.
Functional Group 3
Functional Group 4
Functional Group 5
4 User
Upgrades
Preferences & Settings
Workforce Mobiliy Products section -- includes contextual help, Tools finder, and quick view of products.
2.0
Accounts Landing
Billing Landing
Tools Landing
Devices Landing 2.0
6
Topics
Articles, Videos, Tutorials, Downloads
Area where contextual content, promotions and sprint pushed content can appear
Sue Smith (805) 684-7000
Chat
Related Topics
To improve your business mobility
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Sprint Business Mobility Framework Manager (SBMFM)
It's the fast, efficient way to ensure everyone on your account always has access to the same contact info, and can be done online. All you need are a My Sprint account with administrator access and at least two Sprint Mobile Sync-capable phones on your account.
NextMail
chat now Email now
Wireless
Call us
Signin to the Application
1-800-xxx-xxxx
Business Search
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by [user_name] (20 minutes ago)
Sign In to your business apps.
Tool Finder What's New! Tool Finder What's New!
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Helpful Links
New Business Solution!
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Related Topics
To improve your business mobility
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buzz
Go to Wireless Manager Support
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Multiple Pages
Pages: Logged in & known Customer State
Reference of a Page which appears elsewhere, or derives content/functionalty from elsewhere
Access only available in Authenticated State
Process & Process Reference - Represents the origin of a process that should be documented in a seperate screen fl ow.
Site Map
Select Wireless Manager
I want to: Manage your accounts Analyze bills
Helpful links
» View Sprint Connection monthly newsletter » » Wireless Manager Tutorial » Self service webinar » Lorum ipsum etummodolore cor ad dolore feu feum... » quamet at augue facillandrem » Nim ad diam duipit ad dolobor sissisim vel irit...
Coverage Tool
Help
Manage equipments
Workforce Mobility Products
Support and related articles for wireless manager. This will help surface contextual content.
Need help finding tools? Start here Sprint Mobile Sync Admin Sprint PCS Integrated Office
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Mobile Application Manager GPS Services Sprint Business Mobility Framework Manager (SBMFM)
Check coverage
Billing applications’Help fuctional areas.Open
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Search
Learn more
NextMail
Order by phone 1-800-2-SPRINT | About Us | Contact Us | Terms of use | Privacy Policy | © 2009 Sprint.com All rights reserved
MyNextel Address Book
Check status & reports
Search
» eCenter Tour » Wireless Manager Tutorial » Self service webinar » PDA/smartphone Training
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Site Map
by [user_name] (20 minutes ago)
Helpful links
» View Sprint Connection monthly newsletter » » Wireless Manager Tutorial » Self service webinar » Lorum ipsum etummodolore cor ad dolore feu feum... » quamet at augue facillandrem » Nim ad diam duipit ad dolobor sissisim vel irit...
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DAC A1 DAC B1 DAC C1 DAC D1 DAC E1
DAC F1 DAC G1 DAC H1 DAC I1 DAC J1
DAC K1 DAC L1 DAC M1 DAC N1 DAC O1
DAC P1 DAC Q1 DAC R1 DAC S1 DAC T1
See more things you can do
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1-800-xxx-xxxx
Have a tip you would like to share? Discuss it with Community.
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Training
[Media title] by [Link]
25
chat now
Signin to the Application
Video Tutorials (23)
[Media title] by [Link]
4
Coverage Tool
Help
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Order by phone 1-800-2-SPRINT | About Us | Contact Us | Terms of use | Privacy Policy | © 2009 Sprint.com All rights reserved
Viewing information for: SAS Name ||
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Contact us
It's the fast, efficient way to ensure everyone on your account always has access to the same contact info, and can be done online. All you need are a My Sprint account with administrator access and at least two Sprint Mobile Sync-capable phones on your account.
TalkgroupSM
Pages: Unauthenticated
Sign on
Protect my phone
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Level Name
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Wireless Manager
[See more link]
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Most popular
This area will feature key links for the eCenter knowledgebase
by
Level
Items displayed:
Which tab opens, as default when the page is reloaded, Tips > will be configurable by the Admin. Search
AccountBilling Billing Account Management Management Account Account
» eCenter Tour » Wireless Manager Tutorial » Self service webinar » PDA/smartphone Training [Media title] by [Link]
Level
Viewing information for: SAS Name || Search: for
State of the Hero Area when tab (e.g. Account Management is clicked). This place will feature key tools and will surface articles and contents form other Sprint.com | Business | About Us | En Español part of the site (e.g. support, community, etc.). First half of this module will rotate Cart with text and will allow userBusiness to jump to functional part of My graphics Sprint Businessand the Business Community Support Shopother part the other apps.
Training
[Media title] by [Link]
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Video Tutorials (23)
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MyNextel Address Book
3
Tasks to navigate user to right functionality accross the site. This module is contextual to the page and user states.
See more things you can do
Open
Learn more
Root A
Check status & reports
Need help finding tools? Start here
GPS Services
Viewing information for: SAS Name || Search: for
This will vanish when the applications are folded into single signon.
Manage your accounts
Manage equipments
Help
Sprint PCS Integrated Office
2
Analyze bills
Workforce Mobility Products
Sprint Mobile Sync Admin
Root A
Application Signin -- this is not same as Global Login. Once user selects the application, this module will show the username. password feilds. If any application is not available for this common signin module, user will be taken to the log in page for that application.
Wireless Manager
Protect my phone
Mobile Application Manager
Viewing information for: SAS Name ||
Go
Sign In to your business apps.
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Have a tip you would like to share? Discuss it with Community.
Topics
Cart
1
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Helpful Links
New Business Solution!
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These mobility products tabs will rotate onLoad to promote idividual products. User can read more about other products by simply mouseover on other product tabs.
Tools Profi le
...
5
(Subject to be detailed out)
Tool finder -- this module provides interactive tutorial to match business custiomers needs with Sprint’s Business Products. User is shown series of questions before recommended product is shown. Objective of this design is to keep user on the same page, while providing him synopsis of the tool recommendations. After that user will be sent to other pages for detailed support or education (Details on next page)
Search Interaction in “Account Selector”
Global login -- this place provides means to login & surface user profile information (when logged in). The graphic below shows the chage in state when user is loged in. When user clicks “Sign in”,
Sign on
Tips >
Tool Finder What's New! Tool Finder What's New!
Wireless Manager
LEVEL
LEVEL
Search
AccountBilling Billing Account Management Management Account Account
For the R1 time frame, this will presented generic promotions. It will be contextalized based on the profile in R2.
2.0
Account
Chat
“Account Management” tab will be default open when page reloads
2.0
Account Billing
Business Support
Business Community
Go
Business Support
| En Español
Marketing and promotional banner area. May feature new products, tools or key announcements. The banner will rotate with fixed time intervel, but user will be provided control to jump from one to another.
My business sprint
eCenter Redesign
Version 2.9 published November 03, 2009 by PRaDYOt Rai (prai2@sapient.com)
Wireline
Business Search
Purpose of this page is to organize all the functionality, tools and content to help Wireless Managers perform their task.
...
Cart
Sprint.com | Business | About Us | En Español
Business Community
Shop
Wireless
On page refresh, user will be shown promotional banners. User can click on tabs to jump on to other functional area -- Billing, Account Management, etc.
Account Mgmt. LEVEL
Consider Mike Brady who has two accounts -- Family Account (where he has himself & three other suscribers) and Telecom Manager at XYZ Corp (with 225 subscribers).
Consumer Experience
Chat
Business Solutions Advisor
LEVEL
DETAIL SPECS
8 of 30
My Sprint Business
Unauthenticated
That said, user will have the apportunity to drill down or move out to other consumer experience areas.
Switch Account
Account identified
eCenter Redesign Concepts
Version 16 published July 17, 2009 by pRaDYot Rai (prai2@sapient.com)
(Used to be eCenter/wireless landing)
LEVEL
Self sprint.com 2.0 identified
WIREFRAMES/SPECS My Sprint Business Landing Page
sprint.com
1
LEVEL
Add Media
COMMUNITY
5 of 30
Version 16 published July 17, 2009 by pRaDYot Rai (prai2@sapient.com)
Conceptual Site Architecture
Conceptual Model
Theprovide conceptual model puts the hypothesis much more functional userforth experience for organizing the site and differentiating the experience for consumer & business users.
Up on first time entry to sprint.com, user will be intercepted to self identify himself as - customer, prospect, business customer, member. Based on this selection, new sprint.com 2.0 home page will personalize content. Personalization will also allow user to navigate to business site, if user identified himself as “Business Users”. This will make My Sprint, Shop, Support & Community content talored for Business customer.
INFORMATION ARCHITECTURE eCenter Redesign Concepts
4 of 30
• In short term, aligning eCenter with Sprint.com 2.0 User Experience & Design appraoch • In a long term, integrating all the wireless and wireline application and products via single/common signon to
My Sprint Account Actions
• Detail analysis of functionality and development of concrete design artifacts to support functional requirements development & specification eCenter Redesign Concepts • Tweaking some of the design & interaction paradigms to make July 17, 2009 by pRaDYot Rai (prai2@sapient.com) This program aims to achieve theseVersion goal16inpublished a phased apprach with it more suitable for Business customers following appraoch -• Providing relevant and timely information online
Solutions Builder
Explore Solutions by Category
Competitive Shopping Tools
Explore Plans
Add Accessories
SEARCH
Explore Coverage
My Sprint
Engage My Devices
Add Devices
• Promoting collaboration and transparency via community
Explore Solutions by Business Size
ACCOUNT OWNER
Add Services Access Mobile Support
BUSINESS EXPERIENCE
Add/ Change Plans
Billing Actions
The goal of eCenter 2.5 project is to provide a seamless online account management experience for our wireline and wireless business customers and strengthen Sprint loyalty by:
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within
Sel
7
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Sprint “Support” DESIGN Goal of the Sprint Support redesign was to encourage users to self-help and troubleshoot their problems. The overall experience of the site also helps prospects to perform their research before buying the phone or services. The design on adjoining figures shows only the “support” section, but the design also extends to the contextual help when user in on other site sections, e.g. shop, my sprint, community, business, etc. using the same content model. Sprint Support is one of the finest example of online support model which integrates crosschannels (retail, call center, IVR) for knowledgebase. It also involves the community to help each ROLE others, and Creative Director keeps the UX Strategist knowledgebase Information Architect updates with Mentor community participation. DELIVERABLE Wireframes/UI Specs Visual Design HTML/CSS Assets
The design takes consideration of context of use, and personalization to surface the right help to its users. It also integrates call center agents, nearest stores to extend Sprint support to the users.
Support
The UX on this support site is extremely great. When users identifies itself by loging in, system contextualizes his experience by bringing content, known issues specific to his Devices, Services, or Account. System uses the past history, cross channel information, and user’s actions on other site sections (e.g. chats with rep, or community members) to intelligently surface right content & functionality. Search Support
Search
Tips >
Search Support
Most Popular:
How do I program my Samsung Instinct?
!
I’m getting an “Uncaught Exception”. How can I fix it?
Iquis nonsequat praessim nullan henibh ex etum am at, sequipsusto od eugue venim from here or from your phone.
How can I charge my Instinct battery?
Search
Change location
You can change address to see alerts specific to other geographies
Accounts
Autopay enrollment
Learn about your bill and usage, find out how your plan works, get helpful info about upgrades and adding lines of service, and get the most out of My Sprint.
WhenStreet, you sign for autopay, city,upstate, and/or ZIP your payment automatically gets deducted from your checking account or charged to your debit or credit…
Learn more
Learn more
MoreGoabout accounts » Billing » Payment » Usage » Plan » Profile » Upgrades
Tips for Searching >
More
I want to: Get started
Check coverage
Protect my phone
Activate a new phone Upgrade a phone
Check order status
Exclusive Super Bowl XLIII Benefits for Sprint Customers
Devices
Sprint's Super Bowl content is now available on NFL Mobile Live in a centralized Web page, "Super Bowl XLIII," formatted especially for wireless handsets...read more
Thanks to everyone that participated in the Buzz about Direct Connect Live Forum Event
Thanks to everyone that participated in yesterday's live forum event with Tim and John. There is some good information posted and I encourage everyone interested in iDEN and NDC to take a moment to read through ...read more
Get on the Work.Done [Smarter] Bus
The BlackBerry Curve 8350i smartphone has taken "mobile" literally, touring from coast to coast to show folks how easy it is to get Work. Done. [Smarter]. ...read more See more Announcements
Services
7 of 53
Version 1.50 published June 24, 2009 by PrAdYot rAi (prai2@sapient.com)
DETAILED DESIGN
Sprint Navigation A wide varitey of services are available for your device. Olorper inci tet aut delit prat lor alismodit autat. In hendiat. Duisis atum vent vendit
Key Sprint Services & Features illustration
Support Wireframes
Version 1.50 published June 24, 2009 by PrAdYot rAi (prai2@sapient.com)
See all services
Tag cloud Billing Texting Messaging Synching Email Photos Battery Instinct Upgrade Swaps Multiword tag Screen Keyboard Plans WiFi Accessories Store
Shop
Confirm Device Enter Sprint PTN Phone Selector
Support for Sprint Customer with the Phone number
123-456-7890
Found?
Y
Go
n
Is this the right device?
n
Device Landing Page
Phone Profile Page
Support Support
Community
Chat
The most-viewed solution
New stuff “I’m fed up. It’s just so annoying how greedy you are, Sprint, and how you don’t really care.I just got my letter about how insurance dedu…”
Y
Select the phone, reset the context
!
Search Support
!
We have a new software update for your Samsung Instinct. Download it from here or from your phone.
» Change Device
Learn about your bill and usage, find out how your plan works, get helpful info about upgrades and adding lines of service, and get the most out of My Sprint.
b
Exclusive Super Bowl XLIII Benefits for Sprint Customers
Thanks Select to everyone that participated in the Buzz about Direct Connect Live Forum Event the phone,
Enter your phone number to see support for your device:
Go
Activate a new phone
Go
Contact us
Or just view the phone selector
Go Help! I can’t find my device here
Select
<
Want to see support forenter a complete For best results different device? address information
Samsung Instinct Exclusive Super Bowl XLIII Benefits for Sprint Customers
Sprint's Super Bowl content is now available on NFL Mobile Live in a centralized Web page, "SuperStreet, Bowl city, state, and/or ZIP Want to select a different device?
XLIII," formatted especiallyLG forLotus™ wireless handsets.BlackBerry® ..read more Curve™ KATANA® Eclipse X Samsung You’ve currently Samsung Instinct The Buzz™selected ic502
See more Announcements
by Motorola
by Sanyo®
Instinct™
8350i Smartphone
Go
Thanks to everyone that participated in the Buzz about Direct Connect Live Forum Event
You’ve currently selected Services
6
Motorola
Thanks to everyone that participated in yesterday's live forum event with Tim and John. There is some Call us 1-800-xxx-xxxx good information posted and I encourage everyone interested in iDEN and NDC to take a moment read a different Want totoselect i365IS device? through ...read more
b
a
Sprint's Super Bowl content is now available on NFL Mobile Live in a centralized Web page, "Super Bowl XLIII," formatted especially for wireless handsets...read more
Key Sprint Services & Features illustration
Thanks to everyone that participated in the Buzz about Direct Connect Live Forum Event
Navigation Get on the Sprint Work.Done [Smarter] Bus
c
More services
Authenticated State
» Pictures
Learn more
a
The most-viewed solution International Text messaging “Well, it does depend on how you send a text...” quasijedi, Expert Contributor Posts: 673
View this thread
Contact us Instinct
Chat Swaps Multiword tag Screen Keyboard Plans WiFi Email Accessories Store Find a store Overages Call us 1-800-xxx-xxxx
Community
7
Tag cloud
TM A wide varitey of services are availThe BlackBerry Curve 8350i smartphone has taken "mobile" literally, touring coast to coast to show » NASCAR Sprint Cup from Mobile Learn how to use voice-guided, turnable for your device. Olorper inci tet Billing Texting Messaging folks how easyby-turn it is todriving get Work. Done. [Smarter]. ...read moreDirect Connect » Nextel directions, maps, traffic aut delit prat lor alismodit autat. In Synching Email Photos alerts, and one-click rerouting - to get hendiat. Duisis atum vent vendit » Texting wherever you need to go. See moreyou Announcements Upgrade Battery
See all services
Thanks to everyone that participated in yesterday's live forum event with Tim and John. There is some good information posted and I encourage everyone interested in iDEN and NDC to take a moment to read through ...read more
See more Announcements
Protect my phone
Find a store
The BlackBerry Curve 8350i smartphone has taken "mobile" literally, touring from coast to coast to show folks how easy it is to get Work. Done. [Smarter]. ...read more
Get on the Work.Done [Smarter] Bus
Get started Check Support for Sprintcoverage Customer with the Phone number
Upgrade a phone Just pick a phone type Check order status Select Manufacturer
Chat
...or find your phone by manufacturer:
Get on the Work.Done [Smarter] Bus
Shop Accounts
Didn’t find an answer? Post your question here.
b New stuff “I’m fed up. It’s just so annoying how greedy you are, Sprint, and how you don’t really care.I just got my letter about how insurance dedu…” Message edited by Angry Customer on 03-06-2009 01:53 PM Read this thread
c
Community areas » Discussions » Blogs » Groups » Ratings & reviews » Let’s Talk Didn’t find an answer? Post your question here.
My Sprint Devices Devices Blogs
Digital Lounge
Support Support
Community
Chat
Services
Select Phone Model
Contact us Chat Email Find a store Closest Sprint Service Center (703) 383-0933 Fairfax Towne Center, 12180B Fairfax Towne Center, Fairfax, VA 22030
Closest Sprint Store (703) 383-0555 Fairfax Towne Center, 12180B Fairfax Towne Center, Fairfax, VA 22030 Change Location View All
Call us 1-800-xxx-xxxx
Currently Selected
This is product profile page, which can be accessed only when customer has selected the device. At this stage there is no state dependent contents planned for this page.
Member 1
Member 2
Module’s Behavior
•
(xxx) xxx - xxxx LG Lotus
Go
1
•
Go
Hero space: Right hand box of the phone will be tabbed module which Search Support
Search
will feature Videos, Images and Featured Topics of the phone selected. Or just pick a phone type “Featured Topics” will be sprint pushed content. The tabbed interface will be Select Manufacturer configurable so that Administrator can force a particular tab to remain open. scenario will be one where Sprint pushed an important alerts for its Select Phone Model A typicalGo user and wants “Featured Topics” to be viewed on load of this profile page. Tutorials Videos Images When there is no other (or rich) content available, this module will only show Or just view the phone selector the image of the phone without tabbed interface.
Tips >
Most Popular: linkage to S&F main page. (device becomes another variable + most popular Want to see support for a You’re seeing support specific to the Samsung Instinct + ability to seasonally promote / override). Biz intent is to show default different device? How do I program my Samsung Instinct? Search Support - this functionality will display search results content and enhance where there is content for that specific device, i.e. I’m gettingfrom an “Uncaught Exception”. How can content I fix it? within/related-to “support” (details outside the scope of this Mobile Email update for Instinct. How canwureframe. I charge my Instinct battery? 4 2 3 Tutorials Tutorials Videos Images a Will display the a static image/text as entry Please contact Michael>Maclennan for complete set of search wires) point to Service Landing page. Tips for Searching Search Lorum Ipsum More 1 b “The middle section will rotate the promotional/seasonal services (teaser 2 Phone context selector - Phone context selector allows customers to Calender Tutorials Bluetooth - Receive Media Most popular tutorials. One sentence which dcescribes what the customer can do with text and image) configured in CMS Find support by identifying identify/select phone or device from the drop down quasi modal window. Download Games the service.Min eriustin utate ea faccum ing exeros ero dolobore Call Forwarding on/off c More Services” listing your phone or device Play with these demos that let you try stuff out – virtually. Once the device is selected, it will contextualize the existing page with the et adionse quipit veril iurer ad magna commod ming estiniam vu Want to select a different 1 See All • will be ordered based on the popularity GPS Select a phone from yourname account and icon of the phone/device appear on the context selector bar. GPS You’re seeing support specific to the LG 5350 GPS device? » Bookmark - Access Alerts, Fixes, Downloads Search Support » Sprint Navigation Search •Tips >system should provide the ability to define “popularity” for a Account 3Owner 5 alerts/announcements - this area will show alerts/announcements » Bookmark - Create particular service (xxx) xxx - xxxxSupport Currently » Sprint Family Locator 8 Selected Samsung Instinct related to outage in a specific geography. User should be able to change the » Find a local business using GPS ! Current message about any alerts, fixes or downloads • default # of “more services” to be displayed is 5 Graphics depicting interacfor this service. » Purchase movie ticket geography to view other alerts. User will see following tooltip interaction when Most Popular: Search Support Member 1 tive, step-by-step, tutorials » Cancel premium content 7 Community Module Purpose of community content on this page is to (xxx) xxx - xxxx they mouse over the “location” link embeded inside alert: Show services included in my plan How do I program my Samsung Instinct? Services for the Samsung Instinct Learn about it Motorola i580 educate customers about role of community and its members as another I’m getting an “Uncaught Exception”. How canHere’s I fix it? a list of helpful learning resources for the Samsung 2 6 ! Iquis nonsequat praessim nullan henibh ex etum am at, sequipsusto od eugue venim from here or from your phone. source for seeking help. The intent of this module is same as others on page, Calling services How can I charge my Instinct battery? Mobile web Instinct™: Organize Member 2 See all Tips for > Search visibility to create awareness for this area, to provide toSearching user-generated help, (xxx) xxx - xxxx More Technical Specification Getting Started Change location Safety & security Pictures & videos Email LG Lotus Idrive wanttraffic to: to that area of site. Need to call out functional areas of community You can change address to see alerts specific to Download User Guide Accounts other geographies Phone repair & protection Text & chat Sports that are relevant. Support for Sprint Customer with the Known Issues HTML User Guide aGet started Phone number The “most viewed solutions” section MoreGoabout accounts Autopay enrollment Intervational services GPS Learn about your bill and usage, Most-viewed topics find out how your plan works, get » Billing WhenStreet, you sign for autopay, • coverage will display one of the threads labeled as “for Support”. city,upstate, and/or ZIP Check Go helpful info about upgrades and your payment automatically Entertainment » Payment Pick a category All compatible • if such thread doesn’t exist show the “non-Support” thread 9 adding lines of service, and get the gets deducted from your checkProtect my phone » Usage Services for the Samsung Instinct How do I program my Samsung Instinct? most out of My Sprint. ing account or charged to your 7 » Plan • will display most viewed thread based on view count How do I? debit or credit… Activate a new phone I’m getting an “Uncaught Exception” error message on my Samsung InOr just pick a phone type » Profile » NFL Mobile Live » Calling internationally » Sprint Mobile Email Work Learn more • the content for “most viewed solution” will be refreshed dynamically » Upgrades Learn more stinct. How can I fix it? a phone » Parental controls from the U.S. » Sprint Mobile Sync bUpgrade Select Manufacturer “New Stuff” section Basics note: The alerts for perticular geography takes the same address as the “Contact us” module Show services included in my plan How can I charge my Instinct battery? » Picture Mail » Games » Sprint Mobile Sync Admin Services for the Samsung Instinct Check status any latest thread from Community (not necessarily marked “for for displaying the “Sprint closest stores/service center”. The change in address will display • order show Set up my Voice Mail Go and will change the “nearest stores” information displayed in the “Contact us” Select Phone Model » Photobucket » In-store service » Sprint Navigation How do I buy and download new ringers, screen savers, games, and apnew alerts support”) based on configuration (display-support-friendly flag) in Use XYZ to manage MNO? module, and visa-versa. When no alerts in the address provided, system will return no alert. » Radio » Instant messaging » Texting Mobile web for my Samsung Instinct Organize plications from the online Digital Lounge? Safety & security Devices Clearspace Susci tatie min henisi te commy»nummod odit » Roadside Rescue » Mobile chat Upgradete& do recycle » Sprint Family Locator How do I check for updates for my Samsung Instinct? Module - This module will surface deeper account areas (sub Or just view4 theAccount phone selector Pictures & videos Email • allow configuration in Clearspace for the REST API module to turn Exeraess equatet lamet, » Self-service » Movies » Video Mail » Roadside Rescue How do I adjust the touch screen sensitivity setting on my Samsung® categories), contents (topics) and functionality (register/login, etc.). This on/off Support friendly threads (if support friendly flag is on display » Sprint 411 » Music » Voice-activated dialing Text & chat Sports » Parental controls Instinct™? module has three sections -only those thread marked “for support” else pick from non-support » Sprint Family Locator » NASCAR Sprint Cup » Web surfing Advanced NFL Mobile Live GPS a Will display the a static image/text as entry point to Account Landing How do I reset my Samsung®»Instinct™? threads) » Sprint Mobileequatet Email lamet, MobileSM Phone repair & protection Exeraess » NASCAR Sprint Cup » Sprint Navigation page . The link “Learn more” will take user to the “Account landing” page. Does my Samsung® Instinct™ support email? • will display most recently posted thread based on timestamp Cor accum dolumsan ulputat MobileSM Intervational services » Sprint Family Locator and set up the b “The middle section will rotate 4-5 unique article/topics which are hottest How do I download Sprint Mobile Email WORK Calendar on • the content for this section will be refreshed dynamically Susci tatie min henisi te commy nummod te do odit call drivers. The purpose of this module is to educate users about My c “Community Areas” section Calling services my Samsung® Instinct™? Entertainment Exeraess equatet lamet, Sprint functionality. The link “Learn more” will connect user with the topics • the community links displayed will be configurable through CMS under account area. • click on “Don’t find an answer…” link at bottom of “Community See all 3 c More Services” listing Areas” section will take the user to community Discussion page to • will be ordered based on the popularity Show services included in my plan Services for the Samsung Instinct start a new thread. Services for the Samsung Instinct 10 • system should provide the ability to define “popularity” for a 8 “I want to...” Module - This module lists key user tasks across the site. The 10 Safety & security Mobile web particular service Organize Pick a category All compatible What is the Community Buzzing About? list of tasks are contextual to the page. The links will either open in a modal 8 » Sprint Family Locator » Web surfing » Sprint Mobile Sync • default # of “more services” to be displayed is 5 window or navigate customer to other sections of sprint.com. This module » Roadside Rescue » Sprint Mobile Sync Admin Services Pictures & videos4 5 Phone & Devices Module - This module will present a carousel interface Instinct Thread Top Support Discussions is contextual and dynamic to user states appears all across the site (e.g. » Parental controls » Picture Mail Email for phone & device selection. Sprint customer can enter PTN fetch the Moreto services Sprint Navigation Tag cloud MySprint, etc.) - Datail specification in Module wireframe section Support, "My Instinct phone » How to start a thread Services Services Services Serviceshas Services Services » Photobucket » Sprint Mobile Email Model. has the ability to filter the list by selecting the Cup MobileTM name name name name and name name A wide varitey ofUser servicesalso are availPhone repair & protection » NASCAR Sprint been really buggy Key Sprint Services & Phone » How to subscribe a forum » Video Mail 9 Billing » Sprint Mobile Email Work Learn how to use voice-guided, turnable for your device. Olorper inci tet < Contact Sprint - This module allows customer to interact with Sprint Rep Texting Messaging Features illustration slow as of late and I’m » Nextel Direct Connect “Manufacturer” fromautat. theInlist. Detailed under module section as c1 Phone » Total Equipment Protection by-turn driving directions, maps, traffi c aut delit prat lor alismodit » How to join “Buzz” Photosemail, or by phone. This module also allow Store Locator Synching considering switching alerts, and one-click rerouting - to get hendiat. Duisis atum vent vendit » Texting via chatEmail session, Text & chat Sports » In-store service Module. you wherever you need to go. » Link four lorem ipsum dol Battery Instinct Upgrade phones. However..." » Pictures » Texting application to find the Sprint Service Center. » NFL Mobile Live » Self-service Swaps Multiword tag Screen [source] (mm/dd/yy) 6 ServiceSee » Link five gemion quis all services Module - Purpose & Features of this module is to provide anchors Learn more » Texting internationally Services Services Services Services Services Services » NASCAR Sprint Cup » Upgrade & recycle Plans WiFi 10 Keyboard name name name name name name Support Tag Cloud - Tag clouds module shows top user/admin generated inside the “services & features” as well as driving customer to “Services & MobileSM from the U.S. Accessories Store Respond to this thread [See more link] Intervational services tags for the support related content. This module is not contextual to user Overages Features” landing page. Biz needs to be able to show most popular, as well » Instant messaging Calling services » Calling internationally state and remains consistent all through the customer lifecycle. » Mobile chat as ability to promote seasonal items like NFL Mobile. There should always be The most-viewed solution International Text messaging “Well, it does depend on how you send a text...” quasijedi, Expert Contributor Posts: 673
View this thread
New stuff “I’m fed up. It’s just so annoying how greedy you are, Sprint, and how you don’t really care.I just got my letter about how insurance dedu…” Message edited by Angry Customer on 03-06-2009 01:53 PM Read this thread
Community areas » Discussions » Blogs » Groups » Ratings & reviews » Let’s Talk Didn’t find an answer? Post your question here.
Services for the Samsung Instinct » Calling internationally from the U.S. » Games » In-store service » Instant messaging » Mobile chat » Movies » Music » NASCAR Sprint Cup MobileSM » NFL Mobile Live » Parental controls
Pick a category
» Picture Mail » Photobucket » Radio » Roadside Rescue » Self-service » Sprint 411 » Sprint Family Locator » Sprint Mobile Email » Sprint Mobile Email Work » Sprint Mobile Sync » Sprint Mobile Sync Admin » Sprint Navigation
All
» Sprint TV » Texting » Texting internationally from the U.S. » Total Equipment Protection » Traveling internationally with your phone » Upgrade & recycle » Video Mail » Voice-activated dialing » Web surfing ®
GPS » Sprint Navigation » Sprint Family Locator Entertainment » Games » Sprint TV® » Music » Radio » Movies
» Voice-activated dialing » Sprint 411 » Calling internationally from the U.S. » Traveling internationally with your phone
from the U.S. » Texting internationally from the U.S. » Traveling internationally with your phone
• •
Instinct - The Basics 2 Learn about the menu structure and touch screen functionality
Tutorials - This module will feature tutorials. The links to the tutorials opens in a model window. If there is no tutorials for the devices, this tab will not show at all. This tab is the default page when user comes to this 2 of 16 page. Interaction: 1 Tutorial link - This link will take the user to “4.x.x.x Tutorial Page“ 2
7
How Do I? - This module will index important articles under different categories e.g. Basics, Troubleshooting. Individual articles will allow user to be directed to teh article pages. “See all” linkk will take user to “4.x.x.x “more” Template Page”
8
What is the Community Buzzing About? - This module will feature blurb from one of the most recent/relevant thread about this device. It will also index top few links from community specific to this device
9
Most viewed topics - This module will feature links of the articles, community content, videos, tutorials or any other content related to this product. These links will also show the ratings of individual links. The links are auto
10
Services for the Samsung Instinct - The purpose of this module is to provide a quick view and link to all the services compatible to Samsung Instinct. Upon refresh, this module will show only the service categories, compatible to the device. User will be allowed to expand by clicking the categories. Hence the size of the module box will change according to the services shown inside the module. At anytime, services and service categories in this module will only include those which are compatible to teh device.
“See all” link - This link will take the user to “4.x.x.x Tutorial Listing Page“ page 1:03 / 2:45
3
Videos - This module will include videos. Videos are played inside this tab.
< 4
Images: This module will show device specific images same as videos. Instinct - More than Basics Nosto ent luptat, suscilisit wiscilit
FPO
Community
When there is only one document (e.g. pdf for user guide/getting started guide) to be downloaded, the link will be displayed as shown in first screen (with pdf icon) an click on the link will open the PDF in the browser itself in a new window When there are more than one document to be downloaded, the pdf icon will change to down arrow button and clicking on it will open a container (inline expansion) displaying links for individual documents (refer 2nd screen). This interaction applies to all categories inside “Lern about it” (e.g. Download, Known issues, etc.) For other (non downloadable documents) links to articles, the user will be taken to the corresponding article page HTML User Guides will open in a new braowser windows. An icon associated with this will inform user that this link will open in a new window.
This are will include a short overview about the phone (e.g. Samsung Instinct in this case) based on catalog feed.
Support for Sprint Customer with the Phone number
Or just view the phone selector
Samsung Instinct
(xxx) xxx - xxxx Samsung Instinct
(xxx) xxx - xxxx Motorola i580
Just pick a phone type Search Select Manufacturer
Support
Select Phone Model
You’re seeing support specific to the
The BlackBerry Curve 8350i smartphone has taken "mobile" literally, touring from coast to coast to show folks how easy it is to get Work. Done. [Smarter]. ...read more
» Billing » Payment » Usage » Plan » Profile » Upgrades
5
Thanks to everyone that participated in yesterday's live forum event with Tim and John. There is some reset the context good information posted and I encourage everyone interested in iDEN and NDC to take a moment to read through ...read more
Exclusive Super Bowl XLIII Benefits for Sprint Customers
Learn more
» Linkie doo the lorem » Another link
Get device-specific support
Devices
Sprint's Super Bowl content is now available on NFL Mobile Live in a centralized Web page, "Super Bowl Select the manufacturer to especially for wireless handsets. ..read Go OR more sort the list of devices below
Select a Phone by providing formatted Sprint CustomerXLIII," Phone Number
Select the device
c
When you sign up for autopay, your payment automatically gets deducted from your checking account or charged to your debit or credit…
Account Owner
1
ercipsum dunt Get device-specifi c support
I want to:
More about accounts
Autopay enrollment
Learn more
Select a phone from your account Support for Sprint Customer with the Phone number
Go Sprint.com | Business | Find a Store | About Us | Contact Us
» Discussions » Blogs » Groups » Ratings & reviews » Let’s Talk
This is support home page, which can be accessed from global navigation. The state of the user in unauthenticated and unknown. Customer can come to this page by clicking “Support” from global navigation or “Overview” from secondary navigation within “support”.
Lorem ipsum dolor sit amet. Duipit ver sequis alisim qui
Accounts Learn more Show us what device you have so we can give you more personalized support. a
Read this thread
Community areas
20 of 53 Find support by identifying your phone or device
Find support by identifying your phone or device
Search Support Module’s Behavior
Get device-specifi c support ! Alert title
Samsung Instinct
Iquis nonsequat praessim nullan henibh ex etum am at, sequipsusto od eugue venim from here or from your phone.
Learn aboutso all the of your withpersonalized support topics, tutorials, videos and community Show us what device you have wecapabilities can give youphone more support.
4
Tips >
Search
Show us what device you have so we can give you more personalized support.
3
Message edited by Angry Customer on 03-06-2009 01:53 PM
4.2.1 Device Profile (Unauthenticated)
Site Map | Your Privacy Rights | Acceptable Use Policy and Visitor Agreement | Copyright Notices | Find a Store | Contact Us | Email Sign Up © 2009 Sprint.com All rights reserved 1
Choose Manufacturer
Show devices for the manufacturer
quasijedi, Expert Contributor Posts: 673
View this thread
discussions.
Select the Phone
Search
Support
2
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Version 1.50 published June 24, 2009 by PrAdYot rAi (prai2@sapient.com)
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International Text messaging “Well, it does depend on how you send a text...”
Alternative flow: 1. Allow user to choose manufacturer of the device 2. Display the list of phone 3. If user finds his phone, set/reset the context, or guide him to a place where he can locate his device
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Primary flow: 1. Enter Sprint PTN number (User) 2. Show the device selected or guide him to choose his device (System) 3. If device is found through PTN, confirm that the device is correct, or guide him to choose his device 4. When device is selected, set/reset the phone context
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4.0 Support Landing (User Unauthenticated & Device unknown)
Phone Context Selection Use Case: Choose device by Sprint PTN User wants to choose the device for which he is looking for support. User can do one of the following --
Learn how to use voice-guided, turnby-turn driving directions, maps, traffic alerts, and one-click rerouting - to get you wherever you need to go.
5
ut voloreet nostrud tem zzriure Alerts, Fixes, Downloads - This module will show sprint pushed content. It core vel ullut prat will not appear will there is no content in the module • Alerts configurable • If no alerts exist for device module will not be displayed • Tutorials Ability to define a publish andImages expiry date of the content Videos
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Learn about it- This moduleCalling displays key links specific to device. The internationally interaction for user guides is shown from thebelow. U.S. For other links, such as Technical Specifications, Downloads and Known Issues, user will be directed to the article pages. HTML User Guides will open in a new browser window.
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Interaction: 3
Authenticated • state: List of Topics displayed in this section will be configurable for each
device Checkbox for allfiltering • By default links categorized as “Topics” attributed to a device will be displayed
4
“Learn about it” drawer module interaction When there is only one guide to be downloaded
User Guide
Mobile web » Web surfing
Phone & video » Picture Mail » Photobucket » Video<Mail Text & Chat » Texting » Instant messaging » Mobile chat Phone & video » Sprint Navigation » Sprint Family Locator Phone & video » Games » Sprint TV® » Music
There there is more than one guide to download
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Personalize & entertain
» Sprint Mobile Email Work
Show services included in my plan - This option is only available when user in authenticated. Upon, this selection, the list of categories will refresh to reflect only those services which are 1. compatible to the device, 2. subscribed in the account plan “See all” link - This link will take the user to “4.x.x.x Tutorial Listing Page“ page
There there is more than one guide to download
User Guide
» Traveling internationally with your phone » Texting internationally 1:03 / 2:45 Device user guidefrom the U.S. Phone & video » Sprint Mobile Sync Samsung Instinct User Guide Phone & video » Sprint Mobile Sync Admin Family Locator Guía de Usuario» Sprint del Samsung » Roadside Rescue Phone & video Instinct » Parental controls » Sprint Mobile Email » Radio » Movies
Instinct - More than Basics Nosto ent luptat, suscilisit wiscilit ut voloreet nostrud tem zzriure core vel ullut prat
» Explore more Samsung Instinct Phone & video
Phone & video » NFL Mobile Live » NASCAR Sprint Cup MobileSM
» Total Equipment Protection » In-store service » Self-service » Upgrade & recycle
Phone & video » Voice-activated dialing » Sprint 411 » Calling internationally from the U.S.
Intervational services » Total Equipment Protection » In-store service » Self-service
Download » Check for updates » Sprint Media Manager <
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INFORMATION ARCHTECTURE
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
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Sprint - Self Service “Tools” SEARCH Global Tools Functionality
5 / 34
Version 1.3 published July 05, 2009 by Nate Burgos & Prady Rai (nburgos@sapient.com, prai2@sapient.com)
Answer Center Module: Flow A Scenario: Device (User Unauthenticated) This illustrates the sequence of screens constituting the Answer Center Module when the user activates the sequence and progresses through it until final action.
Starting Screen
Second Screen
Following Screen
Closing Screen
Dependencies - Display of Answer Center relies on key word entered by user in the Search form field.
Progression - Answers are open. When user selects an answer, the Answer Center module dynamically displays the next question (Following Screen).
Progression - The user’s previous answer will display as a checkmarked line item, with the option for the user to edit, and next question will display.
Dependencies - Display of closing screen relies on answer to prior questions whose selected answers display as a chronological stack of line items, with the option for the user to edit.
Entry point - Display of Answer Center module is triggered by activating Search.
Contextual search results - Selecting a final answer to a step will change the quality of results which display underneath the Answer Center module.
If a user clicks on the Edit link, the row expands and displays the previously answered question and the Edit link changes to Cancel. If a new answer is selected, the next question will adjust. If the original answer remains the same, the user clicks on the Cancel link and proceeds to the next step.
Activation - When user clicks on Start link, the Answer Center module is engaged.
Global Tools Functionality
Version 1.3 published July 05, 2009 by Nate Burgos & Prady Rai (nburgos@sapient.com, prai2@sapient.com)
Progression - When user clicks on a selected answer, the Answer Center module dynamically displays the next question.
P-Search Module continued
Most Recommended Articles - These links with descriptions display underneath the completed list of answered questions. Content for this section is populated according to previous list of answers and overall subject matter.
If main topic of Tech Support is selected, standard messaging, cross-user type, displays instructing the user to directly contact Sprint. User authenticated
Contact Sprint - When user clicks on Chat link/icon, a modal window will display. When user clicks on Email, an in-line form will display.
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Due to the complexity of certain technical issues, we would like to speak with you regarding your inquiry in person so we are able to troubleshoot and offer you a resolution. Prior to calling, attempt to refresh your device. To do this follow these important steps:
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This flow (User Authenticated) illustrates the sequence of screens constituting the two-step P-Search Module when the user activates the sequence and progresses through it until final action. It displays as a new window.
Scenario: During business hours (User Unauthenticated) Sprint.com | Business | Find a Store | About Us | Contact Us
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If email is activated from either the Answer Center or Contact us modules, first step displays. User is instructed to provide subject header. There is a notification of predictive search recommendations to help inform user’s issue.
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After activation, direct one-to-one interactions between the user and Sprint specialist are displayed in chronological order.
When Chat is exited, a dialog message displays to let go or confirm action.
If exiting Chat is validated, view of one-to-one interactions disappears. A confirmation message displays with a link to close modal window.
User is prompted to provide minimal data requirements of Name and Email before activating Chat.
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Version 1.3 published July 05, 2009 by Nate Burgos & Prady Rai (nburgos@sapient.com, prai2@sapient.com)
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2.0 World Bank work sample
10
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
User Research & Analysis DATA FOCUS GROUP
Focus Group
3
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How They Use “Data”
The primary objective was to understand the demand of World Bank Data from consumers perspective and their consumption patterns. This was used to redesign worldbank’s open data website “data.worldbank.org”
DATA FOCUS GROUP
Riccardo takes World Bank data and adds it to his organization’s (Development Gateway) database of development data, while promoting us as a source and providing a link back to our site. He says 25% of his job is pulling WB data and validating it in “his” environment. He is most often looking for country project data and would like to see a more aggregated project database, because he typically searches by project ID and sometimes it’s difficult to find what he’s looking for, especially on joint-managed projects.
Sasha comes for information on humanitarian law, as well as country briefings, project data, and a wide variety of reports and analysis: What is the WB doing here and what do they think about a particular issue? He typically uses Google to access the site because he finds it faster. Sasha says he is interested in Bankgenerated documents such as country strategy documents and thematic strategy documents, and uses them to assess the assistance needs of a specific country. He is also interested in identifying gaps.
Lindgren typically visits the site to answer a specific question or look for a specific statistic to use in his work (Department of Energy).
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1
Focus Group Overview
4
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Sarah visits the site for Doing Business, WDI (she relies heavily on these), CPIA surveys, IDA eligibility, country policy research, WB operational policy, methodological research, to answer broader research questions, validate a rumor or check the source of information, and for historical data. She uses thousands of indicators to produce a country scorecard that the Millennium Challenge Corporation keeps in a database for use in research.
Luke uses WB data to supplement presentations within his organization (Rights and Resources Initiative). He also uses the site to look up staff and contact information, to find environmental policy information (namely via the forest/carbon portal). He is also typically looking for governance information, poverty data, indicators and basic economic information.
David aggregates information and data for his staff at USAID. He says he uses 82 data sources on a regular basis and lists the Bank as “#4 or #5.” He disseminates information to his unit and makes it available on his group’s intranet site. He regularly refers to the Global Development Report. He also checks for information on what the WB is thinking (he says he also tries to discern this). He has the WDI bookmarked.
DATA FOCUS GROUP
Topline Findings – Themes Content Organization - Navigation & Browsing
Objectives The primary objective was to understand demand of World Bank Data from a user’s perspective and their consumption patterns.
Research Questions
Methodology
1. Why do you come here (WorldBank.org)?
1. One group session with 6 participants was conducted at World Bank office in Washington, DC on January 25, 2010
2. How do you get here (WorldBank.org)? 3. What do you access? 4. How do you use what you find? 5. What do you like/not like about WorldBank. org?
2. The group was presented with the questions above and asked to answer and discuss their experiences
6. What other sources do you use (top 2-3)? o What do you access there?
Users look for data within the context of a particular country or topic in mind
“I have a theme or a country in mind, usually both. I’m not sure, if I go by selecting the country, if I’m going to get that theme that I’m looking for”
When looking for World Bank data and/or content, all users said typically: o Start with Google search (type in Country + whatever topic looking for)
Some users indicated that they tried using the top navigation to find what they were looking for, but were unclear where they might find it
o Access via previously bookmarked page
“I’ll also try and guess at the top horizontal menu. (Michael: how does that work for you?) Not too well”
o Type in URL
“I bookmark directly to WDI online”
“I’m not sure where the overlap is [between data and research]…I sometimes come across, stumble upon, a dataset that was part of a research study. I appreciate that it was left there because it’s valuable.
“I generally go to WorldBank. org and search by country.”
o What makes it useful?
“The grey bars across the top [top navigation], I don’t always find intuitive and so the only one I use is ‘Countries’.”
2
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DATA FOCUS GROUP
DATA FOCUS GROUP
Visualizations of data as preview prior to downloading
Riccardo de Marchi Trevisan
Alexander Gupman (Sasha)
Development Specialist, AiDA manager
Country Assistant Officer, Kosovo, and Assistant to the Coordinator
Development Gateway rdemarchi@dgfoundation.org 202-460-5586
Office of the Coordinator of U.S. Assistance to Europe and Eurasia, Department of State GupmanAM@state.gov
Following list of feature/functionalities ought to be factored in as User Experience Requirements for enhancing experience for Data subsection -Faceted search/search results ♦
Ability to rank search results based on various matrics (ratings, viewed, WB suggested, etc.)
♦
Ability to provide metadata to inform, e.g. “Last updated…” or “Date modified” indicators on results
♦
Ability to group search results, as against showing 100s of possible results to pick from. (e.g. Facebook)
♦
Ability to provide filters, sort and advanced search options as they relate to Data, Research and other content
♦
Millennium Challenge Corporation rosese@mcc.gov
Ability to provide WB managed search results as part of the overall search results
Personalization/Customization
Sarah Rose
David Colin
Lindgren Carroll
Senior Economist, Economic Analysis and Data Services Team
Analyst, Energy Information Administration
USAID dcolin@usaid.gov 703-778-2631
“FAO has these charts that sort of appear as you select your countries and your dataset so you don’t have to download the spreadsheet, you can just get a glimpse of data beforehand…it’s appealing because you can get an example of what you have in mind.”
Development Policy Officer
Lucas Bailey (Luke) Rights and Resources Initiative Lbailey@rightsandresources.org 202-470-3899
7
List of Features/Functionality
Focus Group Participants
Associate, Policy Analysis
|
Department of Energy Lindgren.Carroll@eia.doe.gov 202-586-4190
♦
Ability to surface functionality/content for user based on profile (saved info.)
♦
Ability to customize experience based on user selections (e.g. iGoogle)
♦
Ability to provide web widgets which user can subscribe/customize for his content needs on protals of his choice (e.g. iGoogle)
♦
Ability to organize “browse” or “navigation” around user needs & mental model
Improved Content Model ♦
Ability to provide improved metadata to
inform users about the content ♦
Ability to aggregate/filter all documents based on states (e.g. new, updated, etc.)
♦
Ability to provide a (profile) page for each domain (e.g. country, topics, authors, data, project, etc.) with all related/crosslinked artifacts
Alerts/Notifications/Feeds ♦
Ability to provide “Notify Me” on each level (e.g. country, data, documents, etc.) at certain events (e.g. on updates)
Data Visualization as preview of datasets or reports ♦
Ability to provide capability to visualize datasets before user decides to download
Social Media: ratings and comments on search results, documents, content, etc. ♦
Ability to allow user-generated tagging, comments, and other web 2.0 features
♦
Ability to allow ratings/reviews at all levels - datasets, research papers, publications, search results, etc.
Card Sort During a number of Working Group sessions convened to discuss the web redesign, a theme emerged indicating some confusion around “global” level navigation labels and organization. In pursuit of architecting the best navigation structure that is meaningful and useful to users visiting Worldbank. org, the team is commissioning research in the form of a card sort to identify appropriate labels for navigation as well as patterns in how users expect to find content.
of 54
11
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Conceptual Design/Modelling Conceptual Model & Site Organization
Country - Navigation & Wayfinding
7 of 16
Version 0.50 published June 30, 2010 by Geoffrey Shott, Pradyot Rai (gshott@worldbank.org, prai2@sapient.com)
Country - Navigation & Wayfinding
5 of 16
Version 0.50 published June 30, 2010 by Geoffrey Shott, Pradyot Rai (gshott@worldbank.org, prai2@sapient.com)
Home navigation The concept of “Home” in World Bank’s web is two fold --
Conceptual Model for User Experience The overall experience of WorldBank.org is catered to two basic user’s need --
2.
C
From the multi-lingual utility, when user selects a different language , he/she is presented with the language version of the home page. This is maintained as language context all through the experience unless user switches the language to something else.
USER ENTRY POINTS
Facade which caters to an “entry point” experience by surfacing the right information and helping users find the right information, and
Español | Français | Русскии | | ىسراف日本
Your World. Your World Bank
WHO WE ARE
A
B
DATA
C
RESEARCH
COUNTRY
EXTERNAL REFERRAL
TOPICS
Multi-lingual feature -- this tool allows user to switch language on the site. When user clicks one of the “language”, he/she is taken to the language’s home page, from where every content accessible is available in the language selected. This feature only support six corporate languages - English, Spanish, French, Russian, Chinese, Arabic. Global Search feature - allows user to search anything in WorldBank.org. This feature is accessible from everywhere in the site and is different than the sectional search available at other parts of the site.
Customized Content
Million | | Population LENDING & 00.00 ADVICE
WHO WE ARE
Country Flag
Rep of Congo Cote d’lvoire Equ Guinea
Cape Verde C. African Rep.
South Asia
Eritrea
FEATURED
WHO WE ARE
LENDING & ADVICE
|
Partnerships
|
DATA
RESEARCH
|
|
RESULTS
China
Mali
Guinea-Bissau
Mauritania
Kenya
Mauritus
Mozambique
Nigeria Rwanda ST & Principe Senegal
|
D
TOPICS
COUNTRIES
NEWS & VIEWS
Customized Content
Search
WHAT”S NEW
PROJECT
Million | | Population LENDING & 00.00 ADVICE
GO
RELATED
imuscienis nulleni hillaturia et| ullaborit, utVIEWS dolupisit volecup Context TOPICS DATAAceriss | RESEARCH | RESULTS NEWS & COUNTRIES Country Assistance Strategy NEWSLETTER tassus, cumque nonsedit laboribus. Ellam net aut volorum il excero Strategy Comment(s) (12) East Asia and Pacific Newsletter Chinese Economic Report Regions Angola Ethopia idellupta qui Lesotho Mozambique quia venessed quam, quasChad poreApril cores ex enducil 00.0 % Results GDP growth Africa 13, 2010 Benin Comoros China & World Bank: More Gabon Liberia Namibia Description vollestis que rest vendeli dignatis. busdae illabo. ulparibus Overview » Partners 00.0% Botswana Cooperation on Global Issues DR of Congo East Asia and pacific Inflation Niger The Gambia Madagascar Nulparum que nis dollaccum inctur moluptatiat. Ximoles Rep of Congo PRESS RELEASE Burkina Faso Europe and Central Asia More Partnerships Nigeria in Global Ghana Malawi Resume Reforms to Maintain alibus mi, culpa nit, sunt. Read More » Burundi Cote d’lvoire Latin america & caribbean Finance Rwanda Guinea Strong Growth Says Review of Mali Development Camroon Equ Guinea This page in: English | Français | Español | ﻱﺏﺭﻉ Middle East Asia andGuinea-Bissau Pacific EconomiesMauritania ST & Principe View all Projects » East & North Africa Cape Verde Eritrea South Asia April 03, 2010 Kenya Senegal Mauritus C. African Rep. PROJECT MAP 1 of 3 FEATURED REPORT
Title donec placerat nullam nibh dolor $000.00 Billion
GDP
[Contact Category] [First, last name] Email Us »
alibus mi, culpa nit, sunt. Read More »
Namibia Niger Nigeria Rwanda ST & Principe Senegal
+
Comment(s) (12)
THE WORLD BANK МЕЖДУНАРОДНЫЙ БАНК Description vollestis que rest vendeli busdae illabo.
Mozambique
China: Wuhan Second Urban Highlights Need for Quarterly Update Transport Project Español | Français | Русскии | | ىسراف日本 Tighter March 23, 2010Policies to Manage Risks LOAN CREDIT
Title donec placerat nullam nibh dolor
Customized Content Search Поиск ПОЙДИТЕ The World Bank’s economic update hightlights the need for GO tighter View all What’s New » policies to address China’s macro risks and welcome a renewed
focus on grew 8.7 percentage СТРАНЫ ТЕМЫin TOPICS ВОЗ МЫ КРЕДИТОВАНИЕ И& СОВЕТЫ | РЕЗУЛЬТАТЫ | НОВОСТИ ДЫeconomy WHO WE| ARE | LENDING ADVICE | | ДАННЫЕ DATA || ИССЛЕДОВАНИЕ RESEARCH | RESULTS | structural NEWS & reforms. VIEWS ИThe COUNTRIES View all Research & Analysis »
People
Partnerships
RESEARCH DOCUMENTS
PROJECT DETAILS
WORLDBANK EVENTS
$26 billion (5%) Active Bank projects
More Partnerships »
PROJECT
Country - Navigation & Wayfinding
...
Global Navigation is accessible from everywhere in worldbank.org. It has two states and fly out menu options for each of the domains. The two states represents context of where the user is at any given point. User can click on any of the menu item to go to the respective section landing page -
...
Public Information Center [First, last name] Website »
E
This state of the global navigation is shown to the user when he is on the WorldBank.org (home) or when the page he is at is unresolved.
F
This state is representative of an instance when user is inside the domain - “country”. When user navigates to “Country” this state represents the domain. This will also be the case when user is referred from an outside resource with the content which falls inside “country” domain. This state represents the fly out menu which appears when user mouse over the “Country” menu. This utility allows user to select the country from the global nav, without leaving the page. Up on mouseclick, user will be taken to the selected Country Landing Page. Fly-out menu’s for other site sections - TBD.
Proposed Bank projects
[Data]
Start of Bank partnership
[Data]
Title donec placerat nullam nibh dolor[Data] Total Bank investment Comment(s) (12) OVERALL LENDING
[Country] Contacts
$250 billion (95%) Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles PROJECT alibus SEARCH mi, culpa nit, sunt. Read More » View all Projects »BANK THE WORLD МЕЖДУНАРОДНЫЙ БАНК
Ulpute diam del inimStrategy vullan Country Assistance ullamconse Chinese Economic Report [# Comments] Diiam del inim vullan April 13, 2010 China & World Bank: More ullamconse doloborercin Cooperation on Global Issues Luptatur, simaio blantio PRESS RELEASE Title vollestis que More Partnerships in Global rumquatur sam, escienderci Resume Reforms to Maintain rest vendeli Español | Français | Русскии | | ىسراف日本 Development Finance Strong Growth Says Review of Eprae sero consequatus dolo [Author] [Author] NEWSLETTER [Month][Day], [Year]
East Asia and[Month][Day], Pacific Economies [Year]
Your World. YourМеждународный World Bank Ваш мир. Ваш банк Advanced Search | View all Projects » REPORT
April 03, 2010 [# Comments]
Español | Français | Русскии | | ىسراف日本
3
PROJECT MAP
Search Поиск
ПОЙДИТЕGO
Español | Français | Русскии | | ىسراف日本 [First, Last Name]
inctur moluptatiat. Ximoles alibus | Title RESULTS | rest NEWS & VIEWS COUNTRIES vollestis que vendeli
WHO WE ARE
Title que& VIEWS | Title RESULTS |vollestis NEWS PHOTO GALLERY vollestis que rest vendeli COUNTRIES
THE WORLD BANK |
LENDING & ADVICE
THE WORLD BANK
PORFOLIO Your World. Your World Bank Regions
G
IN-DEPTH
EVENTS
Your World. Your World Bank Description vollestis que rest vendeli busdae illabo. CO2 emmisions (metricque tons capita) inctur moluptatiat. Ximoles Nulparum nisper dollaccum WHO WE ARE | LENDING & ADVICE | DATA RESEARCH alibus mi, culpa nit, sunt. Read More » | Your World. Your World Bank View all Research & Analysis »
DATA
|
|
RESEARCH
Customized Content
March 23, 2010
[Event Type]
View all What’s New » [Month][Day], [Year]
TOPICS ТЕМЫ
Search
GO
Español | Français | Русскии | | ىسراف日本 Description que nis dollaccum
TOPICS
mi, culpa ni. More »
Customized Content
Search
View Larger »
vendeli [Month][Day],rest [Year]
TOPICS
[COUNTRY] MOST POPULAR
H
Image shows the fully expanded Banner. This state will appear only on the “country” landing pages. User will have utility to close the module to the state shown next.
I
This state represents the banner when it is either closed by the users, or as it appears on all other country core pages. User will have the ability to switch it open/expand.
J
This version of the banner is used in the template pages which serves content from other domains (non-country content). Example - Project Detail Page, News Articles, Research Paper, etc.
Customized Content
EVENTS
vendeli busdae illabo. Nulparum que nis dollaccum.
vendeli busdae illabo. Nulparum que nis dollaccum.
vendeli busdae illabo. Nulparum que nis dollaccum.
vendeli busdae illabo. Nulparum [Month][Day], [Year] que nis dollaccum.
Read More »
Read More »
Read More »
[Event Type] Read More
Country Flag WHO WE ARE
GDP & ADVICE LENDING
Aceriss imuscienis nulleni hillaturia et ullaborit, ut dolupisit [Event Type] $000.00 Billion volecup tassus, cumqueTitle nonsedit laboribus. net aut vollestis que rest Ellam vendeli NEWS & VIEWS RESEARCH DATA volorum il excero quia venessed quam,News quas pore cores 00.0 % Search Data & Statistics illebro Search Reseachblodae & Analysis [Month][Day], [Year] Overview » Blogs References & Tablesex enducil idellupta qui ulparibus dignatis.
Our Focus GDP growth
Product and Services 00.0% Inflation Projects
Leadership Organization & Affiliates
Country Lending
Public Outreach
Procurement
Events I
Project Evaluations
China
Analysis Tools & Tables Research & Analysis
Publications & Products
About Our Data
About Our Research
Context COUNTRIES
Strategy TOPICS Results
More at flickr Governments
Stay Connected
Investors
Embargoed News for the media
Media 1 of 3
IFC
©Title 2009Lorem The World Bank, dolor All Rights Title ipsum sitReserved.
amet, consectetuer.
Description vollestis que rest vendeli Nulparum You arebusdae here illabo. Countries que nis dollaccum.
MIGA
ICSID
EVENTS | PUBLICATIONS | STORE
Stay Connected | Fraud & Corruption Hotline | Contact
Lorem ipsum dolor sit amet, consectetuer.
Title Lorem ipsum dolor sit amet, consectetuer.
Title Lorem ipsum dolor sit amet, consectetuer.
Title Lorem ipsum dolor sit amet, consectetuer.
Description vollestis que rest que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Read More »
Read More »
Read More »
vendeli busdae illabo. Nulparum / [Country]
THE WORLD BANK GROUP IBRD IDA
IFC
You are here / [Country] Legal | Site Map | Countries Job & Scholarship Opportunities | Get Involved |
MIGA
ICSID
Read More »
EVENTS | PUBLICATIONS | STORE
Stay Connected | Fraud & Corruption Hotline | Contact
© 2009 The World Bank, All Rights Reserved.
A
2 worldbank.org home (Chinese)
worldbank.org home (English)
Multi-lingual content & nav model
A
Language List Page
WHO WE ARE
LENDING & ADVICE
DATA
RESEARCH
NEWS & VIEWS
Mission
Our Focus
Search Data & Statistics
Search Reseach & Analysis
News
History
Product and Services
References & Tables
Leadership
Projects
Organization & Affiliates
Country Lending
Data Publications & Products
Public Outreach
Procurement
Events
Project Evaluations
Analysis Tools & Tables Research & Analysis Publications & Products
About Our Data
COUNTRIES TOPICS
Blogs Multimedia
Resources for:
Get Involved
Civil Society
Stay Connected
Governments
Embargoed News for the media
Investors
One of the biggest challange to WorldBank user experience is diversity of its content and it’s appeal to the global audience. To meet the WorldBank’s redeisgn goal, team needed to architect a model which can serve to multi-lingual audiance. About Our Research
People
RESULTS
Jobs & Scholarships
Media Tecahers & Students
Annual Reports
User enters the English language version of worldbank.org and clicks on “Chinese” from the global language bar. The page refreshes with only Chinese language content.
THE WORLD BANK GROUP IBRD IDA
IFC
Legal | Site Map | Job & Scholarship Opportunities | Get Involved |
MIGA
ICSID
EVENTS | PUBLICATIONS | STORE
Stay Connected | Fraud & Corruption Hotline | Contact
© 2009 The World Bank, All Rights Reserved.
B
User selects “Countries” from the main navigation.
You are here
Countries / [Country]
THE WORLD BANK GROUP IBRD IDA
Selects the China country site from the list.
IFC
Legal | Site Map | Job & Scholarship Opportunities | Get Involved |
MIGA
ICSID
EVENTS | PUBLICATIONS | STORE
Stay Connected | Fraud & Corruption Hotline | Contact
© 2009 The World Bank, All Rights Reserved.
From the China home page the user clicks on a feature story and is taken to the feature story content type detail page.
A
Country List Page (Chinese)
B
User clicks on French and the detail page retains the Chinese language in the main wrapper but the core content of the content type changes to French.
Light Version Country Page
Language Aggregate Page
This page in: English | Español | Français | Русскии | ىسراف
Scenario3
D
User enters the English language version of worldbank.org and clicks on the arrow from the global language bar. and is taken to the language list page.
E
C
China Country Page (Chinese)
Content Type Detail Page (Chinese)
Content Type Detail Page (Chinese, French)
Mode 2: Collapsed state.
Tecahers & Students
Drawers not available.
China
THE WORLD BANK GROUP IBRD IDA
Read More »
Mode 1: Fully expanded.
Civil Society
Get Involved
RESULTS
Jobs & Scholarships
Legal | Site Map | Job & Scholarship Opportunities | Get Involved |
User enters worldbank. org via typing in url
ST & Principe Senegal
Resources for:
View all Events »Multimedia
Data Publications & Products
IN-DEPTH People
J
Rwanda
User can use the arrow button to expand or close the drawer. This expand/close drawer functionality will push the content and module on the page below.
Overview
Annual Reports
User enters the English language version of worldbank.org and selects “Countries” from the main navigation.
Nigeria
ТЕМЫ TOPICS
Read More » PHOTO GALLERY [COUNTRY]
00.00 Million
History
ST & Principe Namibia Senegal Niger
[First, Last Name] [Title] Search Поиск ПОЙДИТЕGO [Profession]
mi, culpa busdae ni. Moreillabo. » vendeli Nulparum que nis dollaccum. View all Experts »
» Title vollestis que rest vendeli [Month][Day], [Year]
Mission
Niger Nigeria Rwanda Mozambique
Español | Français | Русскии | | ىسراف日本
View all What’s New »
Your World. Ваш мир. Ваш YourМеждународный World Bank банк COUNTRY DATA
China
Namibia
EXPERT
[# Comments]
THE WORLD BANK БАНК МЕЖДУНАРОДНЫЙ
COUNTRY-AT-A-GLANCE You are here Countries / [Country] Population
Mode 2: Fly-out Menu. Hoverover state. Mozambique
Eprae sero consequatus dolo [Author] Customized Content Search Поиск ПОЙДИТЕGO [Month][Day], [Year]
Title Lorem ipsum dolor sit Title Lorem ipsum dolor sit Title Lorem ipsum dolor sit Title Lorem ipsum dolor sit Title Lorem ipsum dolor sit Description que nis dollaccum СТРАНЫ ТЕМЫ TOPICS ВОЗ МЫ КРЕДИТОВАНИЕ И& СОВЕТЫ | | ДАННЫЕ | РЕЗУЛЬТАТЫ | НОВОСТИ И ДЫconsectetuer. WHO WE| ARE | LENDING ADVICE DATA consectetuer. || ИССЛЕДОВАНИЕ RESEARCH | [Event RESULTS | NEWS & VIEWS COUNTRIES CO2 emmisions (metric tons per capita) amet, consectetuer. amet, amet, consectetuer. amet, amet, consectetuer. Type] inctur moluptatiat. Ximoles alibus Description vollestis que rest Description vollestis que rest Description vollestis que rest Description quevendeli rest Description vollestis que rest Title vollestisvollestis que rest H
Mode 1: Fly-out Menu. Closed State.
GO
View all Experts » Español | Français | Русскии | | ىسراف日本
BLOGS [Event Type]
Customized Content Angola Chad [Author] Ethopia Lesotho Search Mozambique GO China: Lending by Volume in Millions of US Dollars on [Country] [Month][Day], [Year] Africa Benin Comoros Gabon Liberia Namibia [Event Type] [# Comments] Botswana DR of Congo East(5%) Asia and pacific VIEWED $26 billion The Gambia Madagascar RATEDNiger TOPICS vollestis que vendeli Active |BankDATA projects | [Data] WHO WE ARE | LENDING & ADVICE RESEARCH | Title RESULTS | rest NEWS & VIEWS COUNTRIES Burkina Faso Rep of Congo Europe and Central Asia Ghana Malawi Nigeria blodae illebro [Data] Ulpute diam del inim vullan Proposed Bank projects Burundi Cote d’lvoire Title vollestis que Latin america & caribbean [Month][Day], [Year] Regions Guinea Mali Rwanda Angola Chad Ethopia Lesotho Mozambique ullamconse doloborercin Camroon Equ Guinea rest vendeli [Data] Middle East & North Start of BankAfrica partnership Africa Benin Verde Comoros Guinea-Bissau ST & Principe Gabon Liberia Namibia Cape UlputeMauritania diam del inim vullan [Author] ViewEritrea all Events » South Asia Botswana DR of Congo East Asia and c [Data] Mauritus Senegal Total pacifi Bank investment The Gambia ullamconse Madagascar Niger C. African Rep. [Month][Day], Kenya [Year] Burkina Faso Rep of Congo OVERALL LENDINGEurope and Central Asia More at fl ickr Ghana Malawi Nigeria [# Comments] Diiam del inim vullan Burundi Cote d’lvoire $250 billion (95%)Latin america & caribbean ullamconse Guinea Mali doloborercin Rwanda Camroon Equ Guinea Middle East & North Africa ST &Principe Guinea-Bissau Mauritania | Français | Русскии ىسراف | 日本 Luptatur, simaio Title vollestis que Español 1blantio of 3 | Cape Verde Eritrea South Asia rumquatur sam, escienderci Mauritus Senegal PROJECT SEARCH rest vendeli Kenya C. African Rep.
СТРАНЫ ВОЗ МЫ КРЕДИТОВАНИЕ И& СОВЕТЫ | РЕЗУЛЬТАТЫ | НОВОСТИ WHO WE| ARE | LENDING ADVICE | | ДАННЫЕ DATA || ИССЛЕДОВАНИЕ RESEARCH | RESULTS | NEWS & VIEWS И ДЫ COUNTRIES
Purpose of the banner is to inform the user about the domain he is in. This banner also provides a snapshot of key information about the context, e.g., when in country this shows the snapshot information about the country. Following are the key parts of the banner --
Scenario1
EXPERT Customized Content
LOAN CREDIT
[Country] Newsletter Keep up with the current developments Subscribe Now »
8 of 16
East Asia and Pacific Newsletter
Advanced Search | View all Projects »
Page Banner
Multilingual Strategy
RATED
Ulpute diam del inim vullan
ullamconse doloborercin RELATED
View What’s New WHO WE| ARE |donec LENDING ADVICE DATA || ИССЛЕДОВАНИЕ RESEARCH | China: RESULTS | »NEWS & VIEWS И ДЫ [Title] COUNTRIES Title placerat nullam nibh dolor СТРАНЫ ВОЗ МЫ КРЕДИТОВАНИЕ И& СОВЕТЫ | | ДАННЫЕ | all РЕЗУЛЬТАТЫ | НОВОСТИ Wuhan Second Urban Comment(s) (12) THECOUNTRY WORLD Transport Project DATA BANK [Profession]
E
11 of 16
Version 0.50 published June 30, 2010 by Geoffrey Shott, Pradyot Rai (gshott@worldbank.org, prai2@sapient.com)
VIEWED
Title vollestis que vendeli
WHAT”S NEW rest
Your World. Ваш мир. Ваш YourМеждународный World Bank банк
Country - Navigation & Wayfinding
MOST POPULAR
[# Comments]
[Data]
+
WORLDBANK PEOPLE
rest vendeli
Tags : Financial[Author] Crisis, Infrastructure, Agriculture, Microfinance on [Country] [Month][Day], [Year]
China: Lending by Volume in Millions of US Dollars
[Partner]
DATA SETS
2009 and GDP growth is forecast...Read More » BLOGS View Larger » Title vollestis que Resolution Press Release | Report | High Graphs | Video
PORFOLIO
THE WORLD BANK БАНК МЕЖДУНАРОДНЫЙ
Country List Page (English)
One of the biggest challange to WorldBank user experience is diversity of its content and it’s appeal to the global audience. To meet the WorldBank’s redeisgn goal, team needed to architect a model which can serve to multi-lingual audiance.
C
Press Release | Report | High Resolution Graphs | Video
Your World. Your World Bank
WHO WE ARE
Country Flag
News & Views
G
The user is now viewing the Chinese country site entirely in the Chinese language. All content and navigation are in Chinese.
Multi-lingual content & nav model
Namibia Niger
THE WORLD BANK
[Partner]
COUNTRY-AT-A-GLANCE
[Country] Contacts
F
User clicks on link to the Vietnamese country site and is taken to a light content country page.
Malawi
More Partnerships »
Your World. мир. Ваш YourМеждународный World Bank банк Nulparum que nis dollaccum inctur moluptatiat. Ximoles Subscribe Topics Now » Ваш
Global Navigation
Chooses a non-corporate language, such as Vietnamese, and is taken to an aggregate page displaying only content for Vietnamese.
Madagascar
Guinea
Tags : Financial Crisis, Infrastructure, Agriculture, Microfinance Español | Français | Русскии | | ىسراف日本
[Partners]
Data [Country] Newsletter
WORLDBANK INITIATIVES
From the page level language controls the user chooses lto view the site in one of the available languages.
The Gambia Ghana
Customized Content Search Поиск ПОЙДИТЕ The World Bank’s economic update hightlights the need for GO tighter policies to address China’s macro risks and welcome a renewed News & Views Your World. Your World Bank Customized Content economy Search GO focus on grew 8.7 percentage СТРАНЫ ТЕМЫin TOPICS ВОЗ МЫ КРЕДИТОВАНИЕ И& СОВЕТЫ | РЕЗУЛЬТАТЫ | НОВОСТИ ДЫ COUNTRIES WHO WE| ARE | LENDING ADVICE | | ДАННЫЕ DATA || ИССЛЕДОВАНИЕ RESEARCH | RESULTS | structural NEWS & reforms. VIEWS ИThe People 2009 and GDP growth is forecast...Read More »
[Contact Category] [First, last name] Email Us »
Scenario2
Mozambique
Results Namibia Partners Niger Nigeria Rwanda ST & Principe Senegal 1 of 3
THE WORLD BANK
Project & Programs
Version 0.50 published June 30, 2010 by Geoffrey Shott, Pradyot Rai (gshott@worldbank.org, prai2@sapient.com)
Selects the “Chinese” language country site from the list
GO
Strategy
Quarterly Update Highlights Need for Español | Français | Русскии | | ىسراف日本 Tighter Policies to Manage Risks Español | Français | Русскии | | ىسراف日本
THE WORLD BANK БАНК МЕЖДУНАРОДНЫЙ Ваш мир. Ваш банк Your World. YourМеждународный World Bank
Topics
Keep up with the current Research developments
NEWS ARTICLES
1
Search
tassus, cumque nonsedit laboribus. Ellam net aut volorum il excero Angola Ethopia idellupta qui Lesotho quia venessed quam, quasChad pore cores ex enducil Benin Comoros Gabon Liberia ulparibus dignatis. Overview » Botswana DR of Congo
Burkina Faso Europe and Central Asia Burundi Latin america & caribbean Camroon This page in: English | Español | ﻱﺏﺭﻉ Middle East| Français & North Africa
[Partners]
Flows
GO
TOPICS
imuscienis nulleni hillaturia et| ullaborit, utVIEWS dolupisit volecup Context TOPICS DATAAceriss | RESEARCH | RESULTS NEWS & COUNTRIES
$000.00 Billion Regions 00.0 % GDP growth Africa 00.0% East Asia and pacific Inflation GDP
China Home
When user gets to the main content area, the navigation, tools and utilities are more contextual to the content being presented. This is to allow user to access information without distraction, as well as making the page navigation optimized to all different entry points.
Search
COUNTRIES
NEWS & VIEWS
Español | Français | Русскии | | ىسراف日本
Public Information Center [First, last name] China Home Website »
...
...
|
THE WORLD BANK
There are two utilities included in the header -
...
...
RESULTS
Data
D
OPERATIONS
|
Project & Programs
WORLDBANK.ORG
ABOUT
RESEARCH
|
Your World. Your World Bank
Research
BOOK MARK, FEEDS, SUBSCRIPTION
DATA
COUNTRY-AT-A-GLANCE
Global Utilities
As illustrated here, the home page and sectional landing pages caters to the entry point from worldbank.org. These pages presents the global nav, sub nav, tools & utilities to make content discovery more efficient.
|
China
FRONT DOOR
Navigational model, page structure, tools & utilities as they apply to the two modes are designed differently with the user’s main goals in mind.
Customized Content
LENDING & ADVICE
|
China Home
Consumable content (or content topic), which facilitates user’s end goal -- consuming the information
C
THE WORLD BANK
A
China Home
These two modes facilitate the optimum experience to all types of user segments -- casual wanders, frequent users, and specific content need users.
In Bank’s case this model was arrived by looking at various user research, to organize content to provide optimum entry point experience to all types of experience.
The sectional/domain home - this link appears on the banner of the site sections, e.g., Country, Topics, Data, etc. Users will be able to access the sectional home from anywhere on the section. In this example -- user can access China Landing Page from anywhere in the China site by clicking “China” from the banner.
Locating & identifying the right information, Consuming & staying on top of the information
From the above goal in mind, the overall WorldBank. org experience model is designed into two distinctive set 1.
Home as worldbank.org - by clicking to the logo & home icon from the global header, user will be taken to www.worldbank.org. Users will be able to access the home page from anywhere on the site.
B
-
1. 2.
A
-
The conceptual model (otherwise called top-down, outside-in model) looks at the users need to organize content & functionality. This appoach also balances the need of various segments of users, such as, power users who comes with specific tasks in mind, casual wanderers who wants to be informed/learn/research, and firm’s own employees in the field.
The model we arrived at is very unique to meet the needs of its global audience. This model utilizes the multi-lingual content, IP and country identification, to factor is developing a unique navigational and content model to serve not each of the geographies, but also individual and unique languages. Most of the global websites uses the country domains to publish content in their predominnat languages. For example, IKEA, Vodafone, Apple all cater to content by countries, in their predomincant (one) language. But WorldBank allows the users to find the content in various set of languages as well as specific to their geography.
The model we arrived at is very unique to meet the needs of its global audience. This model utilizes the multi-lingual content, IP and country identification, to factor is developing a unique navigational and content model to serve not each of the geographies, but also individual and unique languages. Most of the global websites uses the country domains to publish content in their predominnat languages. For example, IKEA, Vodafone, Apple all cater to content by countries, in their predomincant (one) language. But WorldBank allows the users to find the content in various set of languages as well as specific to their geography.
of 54
12
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
of 54
Information Architecture S te Map
Content Mode
Th s s e map was p oduced and weaked o mee he need o use s a so he p p an & ope a ona ze he edes gn Th s was key o he p m g a e and ag Bank s con en
Lo um psum - Goa o he Sp n Suppo edes gn was o encou age use s o se -he p and oub eshoo he p ob ems The ove a expe ence o he s e a so he ps p ospec s o pe o m he esea ch be o e buy ng he phone o se v Content Model
C
WHAT’S NEW
Español | Français | Русскии | | ﻯﺱﺭﺍﻑ日本
THE WORLD BANK Your World. Your World Bank
WHO WE ARE
Customized Content
LENDING & ADVICE
|
DATA
|
RESEARCH
|
|
RESULTS
|
Search
GO
Español | Français | Русскии | | ﻯﺱﺭﺍﻑ日本
THE WORLD BANK Your World. Your World Bank
Customized Content
COUNTRY-AT-A-GLANCE
WHO WE ARE
Country Flag
Million | | Population LENDING & 00.00 ADVICE
$000.00 Billion
GDP
Search
tassus, cumque nonsedit laboribus. Ellam net aut volorum il excero
Regions Angola Ethopia idellupta qui Lesotho quia venessed quam, quasChad pore cores ex enducil 00.0 % GDP growth Africa Benin Comoros Gabon Liberia ulparibus dignatis. Overview » 00.0% Botswana DR of Congo East Asia and pacific The Gambia Madagascar Burkina Faso Rep of Congo Europe and Central Asia Ghana Malawi Burundi Cote d’lvoire Latin america & caribbean Guinea Mali Camroon Equ Guinea This page in: English | Español | ﻱﺏﺭﻉ Middle East| Français & North Africa
Inflation
China Home
Cape Verde C. African Rep.
South Asia
China Home
Eritrea
Project & Programs
THE WORLD BANK БАНК МЕЖДУНАРОДНЫЙ Your World. Your World Bank Ваш мир. Ваш Международный банк
Topics
FEATURED
Guinea-Bissau
Mauritania
Kenya
Mauritus
Strategy Mozambique
Mozambique
Results Namibia Partners Niger Nigeria Rwanda ST & Principe Senegal 1 of 3
Namibia Niger Nigeria Rwanda ST & Principe Senegal
Customized Content Search Поиск ПОЙДИТЕ The World Bank’s economic update hightlights the need for GO tighter policies to address China’s macro risks and welcome a renewed
News & Views
focus on grew 8.7 percentage СТРАНЫ ТЕМЫin TOPICS ВОЗ МЫ КРЕДИТОВАНИЕ И& СОВЕТЫ | РЕЗУЛЬТАТЫ | НОВОСТИ ДЫeconomy WHO WE| ARE | LENDING ADVICE | | ДАННЫЕ DATA || ИССЛЕДОВАНИЕ RESEARCH | RESULTS | structural NEWS & reforms. VIEWS ИThe COUNTRIES 2009 and GDP growth is forecast...Read More »
People
Tags : Financial Crisis, Infrastructure, Agriculture, Microfinance
[Partners] [Partner] More Partnerships »
WHAT”S NEW
PROJECT
[Country] Contacts
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Public Information Center [First, last name] Website »
RELATED
Country Assistance Strategy
NEWSLETTER
East Asia and Pacific Newsletter
Comment(s) (12)
[Contact Category] [First, last name] Email Us »
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt. Read More » View all Projects »
Chinese Economic Report
April 13, 2010
China & World Bank: More Cooperation on Global Issues
PRESS RELEASE
BLOGS
PORFOLIO
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China: Lending by Volume in Millions of US Dollars
[Author] [Month][Day], [Year]
$26 billion (5%) Active Bank projects
[Data] [Data]
Total Bank investment
[Data]
View Larger »
VIEWED
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Title of the press release Short description of article vollestis que rest vendeli busdae illabo. Nulparum Rum hario tempore es nusa velliquia dolo volorep udandia que offic tem. Sum enime ne volorehenim dolorep ellamendel es into ma aut es accatism. Read More » Video | Slideshow | Press Release | Reports | View all News »
RATED
The above images shows another construct of same Content Module (Press Release) as a unique Component. In this Module, user is exposed to some additional elements of the Press Release. For example, instead of focusing on the short description (body text) of the press release, this module brings emphasis on the Video attached to it. Also, rather than taking user directly to the Press Release (as the earlier Module did), this module additionally allow user to view the “video”, Slide show, Reports associated with the Content Type.
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[# Comments]
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PRESS RELEASE
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[Author] [Month][Day], [Year]
EXPERT
[# Comments]
[First, Last Name] [Title] [Profession]
View all What’s New » EVENTS
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[Event Type]
mi, culpa ni. More »
[Month][Day], [Year]
View all Experts »
[Event Type]
Title vollestis que rest vendeli
Title vollestis que rest vendeli busdae illabo Feb., 11, 2010
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Title vollestis que rest vendeli
PHOTO GALLERY [COUNTRY]
[Month][Day], [Year] [Event Type]
PRESS RELEASE
Title vollestis que rest vendeli blodae illebro View all Events » More at flickr IN-DEPTH
1 of 3
Title vollestis que rest vendeli busdae illabo Feb., 11, 2010
Title Lorem ipsum dolor sit amet, consectetuer.
Title Lorem ipsum dolor sit amet, consectetuer.
Title Lorem ipsum dolor sit amet, consectetuer.
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Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Read More »
Read More »
Read More »
Read More »
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You are here
You are here
View all What’s New »
Countries / [Country] Countries / [Country] LENDING & ADVICE
WHO WE ARE
LENDING Our Focus & ADVICE
WHO WE ARE Mission
DATA
RESEARCH
NEWS & VIEWS
DATA Search Data & Statistics
RESEARCH Search Reseach & Analysis Search Reseach & Analysis Analysis Tools & Tables
News Blogs
Our Focus Product and Services
Search Data&&Tables Statistics References
History Leadership
Product Projects and Services
Leadership Organization & Affiliates
Projects Country Lending
References & Tables Data Publications & Products Data Publications & Products About Our Data
Mission History
Organization & Affiliates Public Outreach
Country Lending Procurement
Public EventsOutreach
Procurement Project Evaluations
Events People
Project Evaluations
Analysis & Tables ResearchTools & Analysis Research & Analysis Publications & Products Publications & Products About Our Research
About Our Data
About Our Research RESULTS
People Jobs & Scholarships
RESULTS
Jobs & Scholarships Annual Reports
THE WORLD BANK GROUP IBRD IDA IFC MIGA ICSID THE WORLD BANK GROUP IBRD IDA IFC MIGA ICSID Stay Connected | Fraud & Corruption Hotline | Contact
Stay Connected | Fraud & Corruption Hotline | Contact
Resources for:
Get StayInvolved Connected
Civil Society Governments
Stay Connected Embargoed News for the media Embargoed News for the media
Governments Investors Investors Media Media Tecahers & Students Tecahers & Students
EVENTS | PUBLICATIONS | STORE
EVENTS | PUBLICATIONS | STORE
Countries / [Country] Countries / [Country]
THE WORLD BANK GROUP IBRD IDA IFC MIGA ICSID THE WORLD BANK GROUP IBRD IDA IFC MIGA ICSID Legal | Site Map | Job & Scholarship Opportunities | Get Involved |
Stay Connected | Fraud & Corruption Hotline | Contact
© 2009| The Reserved. Legal SiteWorld Map Bank, | JobAll& Rights Scholarship Opportunities | Get Involved |
Stay Connected | Fraud & Corruption Hotline | Contact
The above images shows a construct of a Content Module. Which describes what Content Components can be surfaced to the user.
EVENTS | PUBLICATIONS | STORE
EVENTS | PUBLICATIONS | STORE
© 2009 The World Bank, All Rights Reserved.
The above images shows a construct of a page which is made up of Content Modules (such as, What’s New, Featured, Country/Data, etc.) & UI Widgets (such as “Navigation”, “Page Tools“, “Bread crumbs” etc.). Page template definitions allows inclusion of various modules.
[Title of feature story that could wrap to two lines] English [
F03v1
[Month], [Day], [Year]
13 of 73
Version 1.0 published September 15, 2010 by Geoffrey Shott, Sunil Shrivastav
LR01v1
Country Office Contacts
Country Design Document
54 of 73
[Location] [First, last name]
Version 1.0 published September 15, 2010 by Geoffrey Shott, Sunil Shrivastav
[Location] [First, last name] LR02v1
RSS
7.1.7.1.1 Feature Story
Page Type Library
Subscribe to the Bank’s RSS feed for
C01v1
[Country]
Stay Informed
News & Views
Get e-mail updates on the Bank’s work in
Thispage pagein: in: This
English English
[Language] | | [Language] [Language] [Language]
YOU MAY ALsO LIKE
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[Month], [Day], [Year]
C02v3
English
Español | Français | Русскии | | ىسراف日本
THE WORLD BANK
search
Your World. Your World Bank
C01v1
[Country] N01v1
OPERATIONS
|
DATA
|
RESEARCH
|
IDEAS
|
COUNTRIEs
NEWS & VIEWS
TOPICS
C01v1x1
[Country]
Country Flag
[Country]
[Data] [Data]
This Thispage pagein: in:
Home
This page in:
Overview
C14v1
Context
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English English
Strategy Results Partners F03v1 F03v1
[Language] [Language] || [Language] [Language]
C015v3
Overview
FEATURED
Projects & Programs
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Data Research
1 of 3
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Topics News & Views LR01v1
Press Release | Report | High Resolution Graphs | Video
Country Office Contacts
Topics C01v1
News & Views
LR03v1 LR01v1
[Country]
Partnerships Country Office Contacts
[Location] Edignam, sit expernatia [First, last name] consecus as ped qui utat anienda con eum quiae [Location] [First, last name] LR02v1
RSS Edignam, sit expernatia consecus as pedtoqui Subscribe theutat anienda con eum quiae Bank’s RSS feed for More Partnerships » work in [country]. Subscribe Now » LR01v1
Stay Informed Country Office Contacts
Get e-mail updates
on the Bank’s work in [Location] [First, last name] [country]
Tags: [Tag], [Tag], [Tag], [Tag]
[Location] [First, last name] PROJECT
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RSS Bank’s RSS feed for work in [country]. Subscribe Now »
Stay Informed
Title donec placerat nullam nibh dolor que nis dollaccum
LR02v1
Chinese Economic Report China & World Bank: More Cooperation on Global Issues More Partnerships in Global Development Finance S02v1
[MMM] [DD], [YYYY]
PROJECT MAP
N04v1
BLOGs
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View Larger »
S03v1
MOsT POPULAR
[Author]
VIEWED
[MMM] [DD], [YYYY]
PORTFOLIO
Title donec placera nullam nibh dolor que nis dollaccum
$26 billion (5%) Active Bank projects
[Data] [Data]
Total Bank investment
[Data]
Ulpute diam del inim vullan ullamconse Diiam del inim vullan ullamconse doloborercin
[Author]
[Data]
Proposed Bank projects Start of Bank partnership
[MMM] [DD], [YYYY]
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(##) Comments
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OVERALL LENDING
$250 billion (95%)
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EXPERTs
[Author]
[First, Last Name]
[MMM] [DD], [YYYY]
[Footnote text vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat.]
[Title of expert description nis dollaccum]
(##) Comments
F02v3
View all Blogs »
PROJECT SEARCH
N02v2
Advanced Search
[First, Last Name]
EVENTs
View all Projects »
[Title of expert description nis dollaccum]
[CONTENT TYPE]
Title donec placerat nullam nibh dolor que nis dollaccum
D02v1
COUNTRY DATA
RECOMMENDED
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(##) Comments D01v1
[Country]: Lending and Projects Snapshot
View all Experts »
[MMM] [DD], [YYYY]
[Indicator] ([caption])
work in [country]. Subscribe Now »
Stay Informed Get e-mail updates
Subscribe Now »
View all What’s New »
[Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi , culpa nit.] Read More » View all [Category] »
Subscribe to the
[country]
[MMM] [DD], [YYYY]
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RSS Bank’s RSS feed for
on the Bank’s work in
[CONTENT TYPE]
Title donec placerat nullam nibh dolor que nis dollaccum
REPORT
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Country Assistance Strategy
[MMM] [DD], [YYYY]
C07v4
[country]
RELATED
[CONTENT TYPE]
View all [Category] »
Get e-mail updates on the Bank’s work in
WHAT’s NEW [CONTENT TYPE]
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[Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi , culpa nit.] Read More »
Subscribe to the
Subscribe [Location]Now » [First, last name]
S01v1
N02v10
C07v4
[Location] [First, last name] LR02v1
S05v1
[CONTENT TYPE]
PHOTO GALLERY
Title donec placerat nullam nibh dolor que nis dollaccum [MMM] [DD], [YYYY]
English
[Language] | [Language]
Overview: [Country] & The World Bank
This page in:
STRATEGY
RESULTS
8 Million Etiam sem arcu, eleifend sit amet, gravida eget, porta at, wisi. Nam non lacus vitae ipsum.
PARTNERS
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S01v1
Source »
RELATED
Projects & Programs
[List item vollestis que rest] [List item vollestis que rest] [List item vollestis que rest] [List item vollestis que rest] D03v2
PORTFOLIO
[Country]: Lending and Projects Snapshot $## billion (#%)
S01v3
[Country]
• Project Cycle • Policies
F03v1
AROUND THE BANK GROUP Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, IFC MIGA C05v1
MULTIMEDIA
Contacts
[Country]: Lending by Volume in Millions of US Dollars $26 billion (5%)
[Location] Topics [First, last name] & Views OVERALL LENDING
RSS Subscribe to the
Contacts work in [country]. Subscribe [Location]Now » [First, last name]
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[Location] [First,Get last e-mail name]updates
LR02v1
on the Bank’s work in
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[Data] [Data]
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$### billion (##%)
[Title] [Subtitle]
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Document title vollestis que rest vendeli busdae illabo. [Date] | [Content type]
Document title vollestis que rest vendeli busdae illabo.
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F01v2
This page in: » English More Photos
STATUS
LR01v1
[Location] [First, last name]
work in [country].
Stay Informed Get e-mail updates on the Bank’s work in [country]
[Author]
Subscribe Now »
[MMM] [DD], [YYYY] (##) Comments
[HIGHLIGHT HEADER]
[Author] | [MM] [DD], [YYYY]
[Description Faccae pratusa vit, odis earum repe et, id magnimo mo cum faccum qui dem quae porpost, num res delique sin reium.] Read More »
FINANCIALS
PROCUREMENT Report Abuse
RESULTS
DOCUMENTS
C19v6
Stay Informed
S06v3
Financing Plan at Board Presentation Get e-mail updates
on the Bank’s work in FINANCIER
sHARE YOUR sTORY
COMMITMENTs IN UsD
[country] [FINANCIER] Subscribe Now »
[Title] [Subtitle]
[Data]
[FINANCIER]
[Data]
[FINANCIER]
[Data]
[Description Faccae pratusa vit, odis earum repe et, id magnimo mo cum faccum qui dem quae porpost, num res delique sin reium.] Read More »
[Data]
C19v6
View all Share Your Stories »
Commitment for Entire Project (amount in millions) PRODUCT LINE
[Description Faccae pratusa vit, odis earum repe et, id magnimo mo cum faccum qui dem quae porpost, num res delique sin reium.] Read More »
C05v1
[Data] LENDING INSTRUMENT
[Data]
IBRD COMMITMENT
[Data] GRANT AMOUNT
[Data]
IDA COMMITMENT
[Data] TOTAL PROJECT COST
[Data]
IBRD + IDA COMMITMENT
[Data]
C19v6
C19v6
[ Comments (##)
FINANCIER
< Recommend (##)
[CONTENT TYPE]
Title of publication donec placerat nullam nibh dolor [Author] | [MM] [DD], [YYYY]
Page Type Name
Language Requirements
• Pull existing data on projects DB
Domain
C19v6 Data table
Country
• Pull existing data on projects DB
Template C
E
ML
C19v6 Data table
PT2 Profile
C19v6 Data table
• Pull existing data on projects DB
VIDEO
[MMM] [DD], [YYYY] PRINCIPAL
AVAILABLE
DIsBURsED
APPROVAL DATE
CLOsING DATE
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
[Data]
Larger | View all videos »
S05v1
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voloria di15, am2010 quibusby sitio. Emos faccusa pernatio.] Version 1.0 published September Geoff reyentShott, Sunil Shrivastav
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dolutes aut offic tectiate aut fuga. Lor reptassimus volum as nonsequia nem qui asperio remperes do lut es ea escimuscid moluptate ea possedi tiusantusae experis maxim est et qui cus et porepre nienihi tibus, quasintest, sectur, in eumque sae nis pa dolecti scium, et et excearum del etur? Quis delenist, cus eossimaio dit ipiendant audaecu llantio et
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[Description Faccae pratusa vit, odis earum repe et, id magnimo mo cum faccum qui dem quae porpost, num res delique sin reium ipsantium de dolo optatium resequi si nimporehenis mos moluptiun faccum.] Read More »
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work in [country]. Get e-mail updates Subscribe » onNow the Bank’s work in
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[Description Faccae pratusa vit, odis earum repe et, id magnimo mo cum faccum qui dem quae porpost, num res delique sin reium ipsantium de dolo optatium resequi si nimporehenis mos moluptiun faccum.] Read More »
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Proposed Bank projects start of Bank partnerships
$250 billion (95%)
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& Debt Summary
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Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
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Press Release Title vollestis que rest vendeli busdae illabo.
Project Detail
Project Profile Title vollestis que rest vendeli busdae illabo. Transcript Title vollestis que rest vendeli busdae illabo.
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Country Overview Products & Services* Project Lifecycle*
Susam, ut adissum aribus, volupit odis aspicium qui alibus, omnihillabo. Xerovit expliquo et pe moditatquas es esto temod quam rerum dessimus sus as sequia cum electem perciliquias mo mos estrum rempele ntiumquae dollantiatur alitioritin conserr ovitatum quas voluptiis dolum dust, iliquas sentio cupti ipsum ut od erum escias aut et quam cus, et volorro quam quuntores accaborites dundusciam andandam estiscit labore soluptiis dolo optati bea dunt restecum antur moloresed ma nobitios dellicae pelesciist, utempostrum ide culpa quo cus eni ne coribusdae voluptur repe nita ped molor aliquam, untibus.
Policies*
Perem rehendis aceperuntisi doluptatio et aut ut harum unt mo quis inctio quiamus dolutes aut offic tectiate aut fuga. Lor reptassimus volum as nonsequia nem qui asperio remperes dolut es ea escimuscid moluptate ea possedi tiusantusae experis maxim est et qui cus et porepre nienihi tibus, quasintest, sectur, in eumque sae nis pa dolecti scium, et et excearum del etur? Quis delenist, cus eossimaio dit ipiendant audaecu llantio et aligendia vitium cum facere nonsequ istiamu sanducit volupit officia sit reheni derum aut aceaqui officitate ne et ad millatio bla nonserum as iligendae porae coriberiae. Iderit modi re peria velic to essitem que nonsendigent ea volupta quis as dolut esed quam, unt eumet velecuptate nonsed eat.
Procurement* Country Lending Summary* *This content has been identified as unique, but may not constitute distinct content types.
Point to be noted here is that there is only one content type in all of these 3 examples -- but how they transform for the user on the UI is different and driven by UI modules.
Topic
News
Information supplied to reporters or news outlets by the World Bank or associated organizations.
• • • • • • • • • • •
Basic Set: • ID (unique) • Description • Subject • Author • Current Owner • Create Date & Time • Last Modified • Modified by • Region • Countries • Languages • Release/Publish Date • Expiry Date Publishing Set: • Web, Mobile Workflow Set: • Status Type • Status Value • Escalation to • Data Status Change Access Set: • Hierarchy • Category • Sub-category • Audience • Brand
Title Subtitle Body Key Quote Highlights Author(s) City State Country Date Released Date Published (same as released?) Image(s)/Photo(s) Video Reference URL(s) Downloadable File(s) Media Contact(s) More Information links Language Automated modules: Related blogs “Also read...” Most popular
Other Sets: Legal Security/Roles Personalization Intranet/Extranet Social Engagement • Comments/ Ratings Translations
Template Display The content of this type will display within the following templates or formats: •
Full Page
•
Title, short description, date
•
Title, date
•
Title, short description, Media (image, video)
•
Title, short description, date, thumbnail image
Corporate Information
Sitewide
Data
Press Release
Lending & Debt Summary*
Publication Detail
Monthly Operational Summary** Contracts Awarded Detail** Lending by Volume**
Document
Feature Story
Topic Overview
Commentary
Loans & Credits
m
FAQ
TBD...
Browse List
*This content includes Contacts.
Project Profile* Results Profile* Video
**This content is a direct feed from Projects DB and may not constitute distinct content types.
M
Fact/Statistic
Event
*This content is not oneto-one with Project, but is an aggregate of project information.
Evaluations
Slideshow
Consultations
Blogs *This content may be contained under Project Detail or leverage another content type.
m
Job Opportunities People*
Speech
m Management Elements
Lo um psum - Goa o he Sp n Suppo edes gn was o encou age use s o se -he p and oub eshoo he p ob ems The esea ch be o e buy ng he phone o se v
FEATURE STORY C14v1
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Susam, ut adissum aribus, volupit odis aspicium qui alibus, omnihillabo. Xerovit expliquo et pe moditatquas es esto temod quam rerum dessimus sus as sequia cum electem perciliquias mo mos estrum rempele ntiumquae dollantiatur alitioritin conserr ovitatum quas voluptiis dolum dust, iliquas sentio cupti ipsum ut od erum escias aut et quam cus, et volorro quam quuntores accaborites dundusciam andandam estiscit labore soluptiis dolo optati bea dunt restecum antur moloresed ma nobitios dellicae pelesciist, utempostrum ide culpa quo cus eni ne coribusdae voluptur repe nita ped molor aliquam, untibus.
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Country
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Con en Type P o ec P ofi e
Definition
• • • • • • • • • • •
This page in:
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Content Domain: News
F01v2
Download | Embed
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Content Type: Press Release
[Country]
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Content Model
C01v1
REPORT
The above images shows yet another construct of same Content Module (Press Release) as a unique Component. In this component, user sees all the possible content elements associated with Content Type.
As shown in the example, “What’s New” module defines what content types (and components) can surface in the module. This module defines asks for Content Type & the its manifestation as a component.
Content Types - by Domain
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SUBSCRIBE TO Elit labor simus, aliandi venda dicatur adi acitatur audae parchil inus est, quassus ut MEDIA LIST quae que ium quibusa dunt il mint eostet, eium quam quam que lissinusciti nobis etus est et plibus cus, con commollabo. Estrum sed ut volest, si omnihil ipit quid et laccabor sitium quam doluptat que dolupta tibeati nobit ut as estrum aut odignatium vero tem niscid exped es apit, cus vel eos ratiaec aepudicia ium dolor as ut antus re consequid et, serum eos mo dolorum quam as nonsequis quae sume et ma quatur?
Version 0.50 published June 30, 2010 by Geoffrey Shott, Jennifer Carswell, Pradyot Rai (prai2@sapient.com)
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AUDIO
[STATISTIC/GRAPH]
COUNTRIES
Resources Civil Society for:
Through analysis of common elements, this list of thirty content types will be narrowed down to the minimum number of content types needed for all content.
Download | Embed
TOPICS
Multimedia Get Involved
© 2009 The World Bank, All Rights Reserved.
You are here
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TOPICS COUNTRIES
NEWS News & VIEWS Blogs Multimedia
Annual Reports
Legal | Site Map | Job & Scholarship Opportunities | Get Involved | © 2009| The Reserved. Legal SiteWorld Map Bank, | JobAll& Rights Scholarship Opportunities | Get Involved |
Download | Embed PHOTO
Date
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[Author] [Month][Day], [Year]
Advanced Search | View all Projects »
CO2 emmisions (metric tons per capita)
Title of video vollestis que rest vendeli
[Location] [Name] [Phone Number] [e-mail address]
Feb., 11, 2010
By content domain, this is an exhaustive list of unique content types for Country, again based on concept wireframes with cross-reference to current state.
VIDEO
Media Contacts [Location] [Name] [Phone Number] [e-mail address]
FEATURED STORY
Feb., 11, 2010
MOST POPULAR on [Country]
[# Comments]
[Data]
Proposed Bank projects Start of Bank partnership
OVERALL LENDING
$250 billion (95%) PROJECT SEARCH
COUNTRY DATA
You are here
The scenario described in the figure is achieved by the Content Type definition, which will be illustrated in next couple of pages.
Feb., 11, 2010
Title vollestis que rest vendeli busdae illabo
March 23, 2010
View all What’s New »
-
Shows the construct of a page template (Country Landing). It consists of various modules -- illustration B & C shows two modules where Press Release may appear. Given the form & factor, Content Type (Press Release) definition will include all the elements, described earlier, so that same content type can surface the same content (or same content type) without duplicating the effort. A
+
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DOWNLOADS
[Subtitle of press release cras dictum maecenas ut turpis]
PRESS RELEASE
China: Wuhan Second Urban Transport Project
Comment(s) (12)
Subscribe Now »
PROJECT MAP
LOAN CREDIT
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developments
Title vollestis que rest vendeli busdae illabo
More Partnerships in Global Development Finance
Resume Reforms to Maintain Strong Growth Says Review of East Asia and Pacific Economies April 03, 2010
REPORT [Country] Newsletter Keep up with the current
Press Release
[Title of press release that can span up to two lines cras dictum maecenas ut turpis]
Title vollestis que rest vendeli busdae illabo
Press Release | Report | High Resolution Graphs | Video
Partnerships
+
This page in: English [Language 1] [Language 2] [Language 3] [Language 4] [Language 5] | >
PRESS RELEASE
Quarterly Update Highlights Need for Español | Français | Русскии | | ﻯﺱﺭﺍﻑ日本 Tighter Policies to Manage Risks
Data Research
GO
imuscienis nulleni hillaturia et| ullaborit, utVIEWS dolupisit volecup Context TOPICS DATAAceriss | RESEARCH | RESULTS NEWS & COUNTRIES
D
[Country]
B
TOPICS
COUNTRIES
NEWS & VIEWS
China
Adjoining figure shows an illustration of how a content type (e.g. Press Release for example) manifests content in various ways through modules or full page displays through template displays. The content type definitions provides the elements and rules by which content can be displayed through the Information Architecture specifications.
D Shows the full manifestation of the Press Release content type -- at least the visual elements which constitutes the Press Release Content Type.. When user navigates from the B Press Release by clicking the title he is served Content as shown in D , which shows all the components specified within the Content Type. However, the same Content Type may manifest in a form which is depicted in module C , which allows users to navigate to just a component of the Content Type.
Current State Content Audit
A
One of the goals of the Content Model is to satisfy the Information Architecture needs - providing a framework to display content dynamically and modularly while maintaining re-usability across the system. This is done through the Content Type definitions which define all the attributes and behavior of the content and serve the Information Architecture modules sitewide.
13 of 46
Version 0.50 published June 30, 2010 by Geoffrey Shott, Jennifer Carswell, Pradyot Rai (prai2@sapient.com)
Bring it all together - how content is displayed
[Month][Day], [Year]
G01v1
Content Model
8 of 46
Version 0.50 published June 30, 2010 by Geoffrey Shott, Jennifer Carswell, Pradyot Rai (prai2@sapient.com)
m
m
13
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
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Visual Design World Bank had spent many months identifying the branding, layouts, and other design elements to arrive at the visual concepts. They required the concepts to be transformed into a framework which can be applied with the CMS system. I helped the visual design vendors to retrofit visual designs with the modular framework arrived with the Information Architects. I also led the creation of styleguide and establishing key standards for frontend development.
Visual Style Guide
MODULAR DESIGN SySTEM
DRAFT THE WORLD BANK Working for a World Free of Poverty
Table of Contents 2 Guiding principles 3 Engaging audiences 4 Organizational model 5 Editorial voice 6 Visual tone 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
Typography Typography Typography Typography Color usage Imagery Imagery Icons Icons Icons Navigational Elements Navigational Elements Navigational Elements Navigational Elements Navigational Elements
25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
Template A: Homepage Template A: Example Screen Template B: Landing Template B: Example Screen Template C: Content Template C: Example Screen Template D: Feature Template D: Example Screen Template E: Feature Content Template E: Example Screen Framework Wrapper Masthead Top Navigation Title Bar Side Navigation In-page Language Toggle Footer Modules Feature Modules Primary Feature Primary Feature Primary Feature Primary Feature Highlights List Modules What’s New Blog
53 54 55 56 ----------57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75
Related Experts Events Most Popular Functional Modules Search Page Tools Pagination Comments Calendar Tabs Rich Content Modules Video Maps Graphs Tables Slideshow ??? Photo gallery Stats Content Modules Content Bulleted list Quotes
DRAFT 22 Modular design system 23 24
Grid Structure Templates
Proprietary and Confidential.
MODULAR DESIGN SySTEM
Imagery
Navigational Elements
Primary: red Red is used to announce sections and signal user actions.
76 Example Screens
To ensure ease of use the defined button and link styles should be used consistently across the site.
#9d0909
Primary Gradient
Square imaGeS
r: 157
#850000 to #990000
a. caLL-out Square 156 pixels x 156 pixels
g: 9
A consistent grid is the foundation of the World Bank web site design system.
May 17, 2010
1 About this document
MODULAR DESIGN SySTEM
Color usage The World Bank web site utilizes a limited color palette. The palette is reduced to allow imagery to come forward and content to be easily digested.
Grid Structure
Worldbank.org Redesign Style guide
MODULAR DESIGN SySTEM
DRAFT Secondary: cHarcoaL Gray Charcoal gray is used to define navigational regions.
#4d5146
Secondary Gradient
r: 77
#4d5146 to #5d6056
• Column width: 28 pixels
accent: KHaKi Khaki is used to give emphasis to key content areas.
• Column gutter: 6 pixels
#d9dccf
accent Gradient
r: 217
#e7e8df to #ffffff
DRAFT Proprietary and Confidential.
Proprietary and Confidential.
DRAFT
P.7
Proprietary and Confidential.
MODULAR DESIGN SySTEM
MODULAR DESIGN SySTEM
Templates
Template A: Example Screen
Five core templates have been designed to accommodate varying content needs across the site. Each template defines unique content zones that adhere to the grid.
The Homepage template is divided into three equal content zones. This allows a diverse range of content types to be featured equally.
• Button font is all caps.
• 17 pixel tall x 2 pixel wide divider bar (1 pixel #ffffff + 1 pixel #d9dccf) between action text elements. • Left and Right padding is 10 pixels. • Top padding is 10 pixels.
• Bottom padding is 9 pixels.
• Gutters btw action text and dividers is 10 pixels.
P.12
template d: Feature
B. zone 2 spans 8 columns
The Homepage template is divided into three equal content zones. This allows a diverse range of content types to be featured equally.
The Feature template eliminates the side navigation content zone. Two wide content zones are defined for featured content while a narrow outer right zone is intended for associated content.
c. zone 3 spans 8 columns
Proprietary and Confidential.
P.19
MODULAR DESIGN SySTEM / RICH CONTENT MODULES
Video
A
B
A
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C
a. zone 1 spans 8 columns template a: Homepage
DRAFT • Button font is Arial, 11 point, #660000.
MEDIUM THUMBNAIL: 82x82
SMALL THUMBNAIL / BLOG / ExPERT: 48x48
b: 207
Margins are the space created where two gutters meet.
• Button background uses a gradient of #e1e4d7 that fades to #eff0ec. The gradient starts at the bottom of the button bar and extends to the top edge.
C
g: 220
• Column margins: 12 pixels
• Buttons always contain a 1 pixel stroke of #d9dccf.
B
b: 70
• Grid width: 960 pixels
• 29 pixels tall, and variable width depending on action text.
c. SmaLL tHumBnaiL 48 pixels x 48 pixels 31% of Large Size
g: 81
A
a. tan GraPHic Button BarS
PHOTO GALLERy LARGE: 156x156
B. medium tHumBnaiL 82 pixels x 82 pixels 53% of Large Size
b: 9
The grid is based on 24 equal columns. Each column has a gutter on each side. The total width is 960 pixels across.
A
Persistent elements: • Masthead • Primary navigation
DRAFT template B: Landing
template e: Feature content
The Landing template incorporates a narrow content zone for side navigation. A wide content zone to feature content followed by two narrow content zones for associated content.
The Feature Content template is similar to the Content template, but eliminates the side navigation content zone. A wide content zone is defined for flowing content while a narrow outer right column is intended for associated content.
template c: content
The Content template incorporates a narrow content zone for side navigation, a wide content zone for flowing content and a narrow zone for associated content.
P.23
Proprietary and Confidential.
DRAFT • Footer
P.24
Proprietary and Confidential.
DRAFT MEDIUM VIDEO: 320x240 (4:3 ASPECT RATIO)
SMALL VIDEO: 176x132 (4:3 ASPECT RATIO)
P.26
Proprietary and Confidential.
P.65
3.0 XOHM USER EXPERIENCE STRATEGY & ECOMMERCE
15
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
- April '08 Release NavigationeCommerce & Information Architecture
Shopping Page Flow Activate | Login
Learn
Shop
10
Version 5.1 published February 01, 2008 by Mel Fox (mfox@sapient.com)
Navigation Core UI A
7
eCommerce - April '08 Release
Version 5.1 published February 01, 2008 by Mel Fox (mfox@sapient.com)
Support
Search
Go
Summary UI Components
step 1
step 2
step 3
step 4
step 5
Xohm.com
Hello jsmith
B
My Xohm
Account
Learn
Shop
Support
Log Out
Search
Go Powered by Google
ID
Annotation
A
Open site - prelogin - non authenticated header
B
Shopper - postlogin - authenticated header (used to check order status)
C
4.5 Login or Register Member site - postlogin - authenticated header
E
User come to XOHM.com, Printer friendlyselects header Products or Accessories and Universal footer press Buy Now button
F
Printer friendly footer
D Mail | Calendar | Maps | Locker
C
My Xohm
Account
Hello John Smith, Herndon, VA
Learn
Shop
Support
Log Out
Search
Go
4.5.1 Create Account
4.5.2 Billing & Payment
4.5.3 Shipping Address
4.5.4 Verify Order
4.6 Order Receipt 4 .8 Order Receipt Email
New user Y N
Powered by Google
Existing user
Shipping Address is same as Billing Address
4.0 Login Order Tracking
D
eCommerce - April '08 Release
1024 x 768 Fold Region (varies by browser / platform combination)
E
Xohm.com
1.0
myXOHM
Xohm.com (prospect home page)
0.0
2.0
Account
3.0
Learn
About Us | Contact Us | Become a Partner | Advertising Inquiries
4.0
Shop
5.0
1.0
Support
Learn
2.0
Products
4.2
Shop 2.1
4.1 Policy Š Sprint Nextel. All rights reserved Terms & Conditions | Privacy 4.1.1
F
9
Version 5.1 published February 01, 2008 by Mel Fox (mfox@sapient.com)
Site Map (open site)
Site Map (member site) 0.0
eCommerce - April '08 Release
8
Version 5.1 published February 01, 2008 by Mel Fox (mfox@sapient.com)
Products 2.1.1
Product Details 2.2
Accessories
3.0
Product Details
Accessories
Š Sprint Nextel. All rights reserved
4.1.1
2.1.1
Accessory Details
1024 x 768 Fold Region (varies by browser / platform combination)
Accessory Details
4.3
Partner Products
2.3
Partner Products
4.4
XOHM Access
2.4
XOHM Access
4.4.1
4.5
4.7
XOHM Access Details
Key
Create an Account/Sign In
A
Annotations
1
Functional Specs
<C1>
Content Module
2.4.1
2.5
XOHM Access Details
Create an Account/Sign In
4.5.1
Create an Account
2.5.1
Create an Account
4.5.2
Billing and Payment Information
2.5.2
Billing and Payment Information
4.5.3
Shipping Address
2.5.3
Shipping Address
4.5.4
Review Order
2.5.4
Review Order
4.5.5
Verify
2.5.5
Verify
4.5.7
Email Confirmation
2.5.7
Email Confirmation
Return Policy
2.7
Return Policy
Support
of 54
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Corporate Website Design
Prospect Marketing Website - Apr '08
Activate | Login
Shop
Support
Search
Go Xohm.com
<C1>
A Devices
+
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Access
Lorem ipsum dolor sit amet
Learn
+
Services
Lorem ipsum dolor sit consectateur.
1
Call to action
<C2>
<C3>
B
<C5>
C
Shop
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
G
Become a Xohm Insider
Featured Device
Featured Device
Summary
Activate | Login
Xohm.com homepage
Learn
Shop
Support
Search
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Stay on top of the latest Xohm developments. Click Here.
3
<C6> Ut wisi enim ad lobortis nisl ut aliquip ex ea commodo More.
Annotation
A
Hero space with 3 selectable promos that link to more information or to start flash module. One promo spot will be an interactive demo. (tbd)
B
Brief descriptions of Learn subtopics and links to
C
Brief descriptions to 2 featured products and links to detail pages.
D
‘Going Nationwide’ module
E
Coverage Tracker links to page with information on coverage areas
F
News & Events lead ins with links to articles and landing page
G
Email newsletter sign up module
<C1> A
Marketing Message
B
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<C3>
Learn <C2> Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat.
Going Nationwide
D
C
Benefits
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl 1024 x 768 Fold Region (varies by browser / platform combination) ut aliquip ex ea commodo More.
D
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Going Nationwide See how the Xohm experience will
Month 00, 2007
expand. Go.
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Am I Covered?
E
Find out if your locat ion has coverage.
Xohm Tomorrow
2 Zip Code
Functional Spec
User Action
System Action
1
Call to action
Clicks
Operates flash module
Month 00, 2007
<C4>
Technology
ID 2
News & Events
Ut wisi enim ad lobortis nisl ut aliquip ex ea commodo More.
3
F
Zip code & Go
5 digits
Become a Xohm Insider
Clicks “sign up”
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
See how the Xohm experience will expand. Go.
Membership
Launches check coverage tool
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Zip Code
Find out if your locat ion has coverage.
<C4> Become a Xohm Insider
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
Zip code and email fields display in a new overlay module
2
Go
<C5> F
G
Coverage now available in following cities
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
ID
Annotation
A
Hero space with key marketing message.
B
Images or icons
C
Describes learn sub topics with representative graphics
D
‘Going Nationwide’ module
E
Coverage Tracker links to page with information on coverage areas
F
Become a Xohm Insider module
G
Information on current general coverage areas
0.1_About Us Activate | Login
Learn
Technology
Month 00, 2007
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
Support
Search
<C1>
Who is Xohm?
ID
Functional Spec
User Action
System Action
1
Check coverage link
Clicks
Launches check coverage tool.
2
Zip code & Go
5 digits
Launches check coverage tool.
3
Become a Xohm Insider
Clicks “sign up”
Zip code and email fields display in a new overlay module
Watch
A
About Us
B <C5>
<C3>
A New Vision for the Internet
<C4>
Click here for more.
Become a Partner Intel
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
Xohm Tomorrow
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
1024 x 768 Fold Region (varies by browser / platform combination)
Ut wisi enim ad minim ad veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
Motorola
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
About Us | Contact Us | Become a Partner | Advertising Inquiries
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Key
0.0_Home Page (error 1) Shop
Support
Search
Go Xohm.com
Lorem ipsum sit amet consectateur..
+
Access
Lorem ipsum dolor sit amet
+
Key
1 Functional Specs <C1> Content Module
Learn
ID
Functional Spec
1
Missing required field
User Action
Red field description
Error message with reminder to fill in required field
A Benefits
Required field is highlighted in red
B
Shop Featured Device
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Technology Membership Xohm Tomorrow
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Membership Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Featured Device Sign up for E-mail updates on the latest Xohm developments, like new products and services, special events, when we’ll be in your area and more. Please enter all required information. First Name Mary
Ut wisi enim ad lobortis nisl ut aliquip ex ea commodo More.
Ut wisi enim ad lobortis nisl ut aliquip ex ea commodo More.
*
Email Address
Going Nationwide
2
See how the Xohm experience will
Technology
expand. Go.
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Xohm Tomorrow
About Us | Contact Us | Become a Partner | Advertising Inquiries
1
Zip Code Month 00, 2007 Ut wisiregional enim ad minim Xohm’s trials veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Choose Your Devices
Month 00, 2007
Find out if your locat ion has coverage.
Code Required * Zip
G
Coverage now available in following cities - Lorem ipsum
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Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
User Action
System Action
1
Become a Xohm Insider
Clicks “sign up”
Zip code and email fields display in new overlay module
Key
A Annotations
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Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
In the News Month 00, 2007
Month 00, 2007 Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More. Month 00, 2007
View News Archive >>
xohm.com ‘Benefits’ secondary page ID
Annotation
A
Page Title
B
Secondary and tertiary navigation with current page indicated.
C
Promotional information module
D
Cross promotions of products and/or access plans; links directly to product/access detail page
E
Xohm Insider email and zip capture
F
Membership pre-screening questions and call to action
G
Information on current general coverage areas
ID
Functional Spec
User Action
System Action
1
Shop link
Clicks
Links to Device page within Shop section
2
Check coverage link
Clicks
Launches check coverage tool.
3
Join Now button
Clicks
Takes user to ‘Activation’ screen
4
Become a Xohm Insider
Clicks “sign up”
Zip code and email fields display in new overlay module
Become a Xohm Insider
Prospect Marketing Website - Apr '08
Device A
Device B
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Lorem ipsum dolor sit amet consectateur More.
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Lorem ipsum dolor sit amet consectateur More.
Activate | Login
Learn
Shop
Support
Search
A News Article Title
<C1>
C
About Us
Ut wisi enim ad minim veniam
Our Company
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet t.
News Archive
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat,
Get the latest updates: when Xohm will be in your area, new devices and services, special events and more. . Sign up now.
4
Peraque lorenzino
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. dure dicere credit eos.
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur 1024 x 768 Foldlaudatque Region (varies by browser / platform combination) poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos.
Duis autem vei eum dolor in hendrerit
Key
A Annotations
1 Functional Specs <C1> Content Module
<C2> Going Nationwide See how the Xohm experience will
D
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat,
Veteras
Find out how to become a member
Go Xohm.com
Partnerships
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos.
22
0.1.2.2_News Article
News & Events
E
1 Functional Specs <C1> Content Module
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
B
<C6>
D
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
About Us | Contact Us | Become a Partner | Advertising Inquiries
Membership and More
1 Functional Specs <C1> Content Module
Informational module for careers Functional Spec
1
Summary
Contact Us
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos.
A Annotations
Contact us module with link
ID
Month 00, 2007
View all News & Events
Key
F
Become a Partner
Careers
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
Become a Xohm Insider newsletter description and graphic with link to display email and zip code fields.
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
1 Functional Specs <C1> Content Module
Check your coverage
<C3> Shop
2 3
est ubi peccat. veteres ita miratur laudatque poetas, ut nihil, nihil illis 1024 x 768 Foldvidet, Region (varies bySibrowser / platform combination)
Ut wisi enim ad minim veniam, mary@stewart.com ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
I’d like to take part in
1
- Lorem ipsum
Start Simple
Month 00, 2007
*
<C5>
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos.
C
Last Name News Stewart & Events
Shop for devices
Join Now!
Pay as You Go
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl Submit More.
Am I Covered? Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Stay on top of the latest Xohm developments. Click Here.
1) Already have a WiMAX device?
Check your coverage
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos.
promotional space for offers and marketing messages
F
Become a Member!
2) Are you in a coverage area?
Broadband to Go
<C1>
Close x Become a Xohm Insider
Be Part of the Revolution
Go
<C4>
Intro Text Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet t.
Benefits
Featured Event and descriptive content; links to Event detail
D
Month 00, 2007
Search
<C2>
Learn
Hero image with “Who is Xohm?” and video
C
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Support
System Action
Lorem ipsum dolor sit consectateur.
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
Shop
Xohm.com
Services
Benefits
A Annotations
Page Title
B
F
E
View our directory
Annotation
A
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Activate | Login
Xohm.com homepage with ‘Xohm Insider’ overlay in error state.
Call to action
Learn
14
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
Summary
2 Devices
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
1.1_Benefits Activate | Login
Learn
A Annotations
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
Prospect Marketing Website - Apr '08
10
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
Get the latest updates: when Xohm will be in your area, new devices and services, special events and more. . Sign up now.
ID
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Samsung
Prospect Marketing Website - Apr '08
Contact Us
xohm.com ‘About Us’ primary landing page
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
Nokia
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
About Us | Contact Us | Become a Partner | Advertising Inquiries
Interested in a great career?
Summary
E
D
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo.
Our Partners
<C6>
Become a Xohm Insider
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
- Lorem ipsum
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
C
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
3
Go
<C2> Featured Event
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo.
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
View all News & Events
Shop
Xohm.com
Stay on top of the latest Xohm developments. Click Here.
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
19
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
xohm.com ‘Learn’ section primary landing page
- Lorem ipsum
1024 x 768 Fold Region (varies by browser / platform combination)
Prospect Marketing Website - Apr '08
Summary
1
E
Am I Covered?
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
Ut wisi enim ad minim veniam, ullamcorper suscipit lobortis nisl More.
Go
Go Xohm.com
ID
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
Benefits
Membership
16
pg.
13
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
1.0_Learn Landing
0.0_Home Page Learn
Prospect Marketing Website - Apr '08
8
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet t.
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat,
1
Am I Covered? Find out if your locat ion has coverage.
<C3> Membership
In the News
Go
Zip Code
<C4> E
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl More.
Month 00, 2007
expand. Go.
G
Become a Xohm Insider
F
Get the latest updates: when Xohm will be in your area, new devices and services, special events and more. . Sign up now.
Summary xohm.com ‘News Article’ detail page ID
Annotation
A
Page Title
B
Secondary and tertiary navigation with current page indicated.
C
News Article with supporting educational links
D
‘Going Nationwide’ module & Coverage tool
E
Brief description of Membership and link to Membership page
F
Become a Xohm Insider newsletter description and graphic with link to display email and zip code fields.
G
In the News article description and links
ID
Functional Spec
User Action
System Action
1
Zip code & Go
5 digits
Launches check coverage tool
2
Become a Xohm Insider
Clicks “sign up”
Zip code and email fields display in new overlay module
Key
A Annotations
2
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More. Month 00, 2007 Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More. Month 00, 2007 Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More. Month 00, 2007 Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More. Month 00, 2007 Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo More.
View News Archive >>
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat,
1 Functional Specs <C1> Content Module
of 54
17
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Shopping Experience eCommerce - April '08 Release
4.0_Shop_Landing Shop
Support
Search
Go Xohm.com
<C1> A Promo/Product 1
Lorem ipsum dolor sit amet consectateur nonummy lorem ipsum dolor sit amet
1
Select
<C2>
A Promo/Product 1
Promo/Product 2
Promo/Product 3
<C5>
Shop <C3> Products
Become a Xohm Insider
Track Your Order
Stay on top of the latest Xohm developments. Click Here.
B
Select
Product title
Select
Product title
Adipiscing nibh purus id Adipiscing nibh purus id Adipiscing nibh purus id Region (varies by browser / platformipsum. combination) ipsum. Aenean imperdiet1024 x 768 Foldipsum. Aenean imperdiet Aenean imperdiet More More More
1
View all Products
<C4>
Select
1
1
<C6> Partner Products
Shop
Accessories
ID
Annotation
A
Promo/featured product displayed in hero when selected
B
More link takes the user to the Product Detail page
C
View all Products link takes user to Product Listing page
Accessories
D
Sign In link on Track Your Order launches an overlay to enable shoppers to login
XOHM Access
Accessories
Adipiscing nibh purus id ipsum. Aenean imperdiet More View all Accessories
Accessory title
Accessory title
Accessory title
Adipiscing nibh purus id ipsum. Aenean imperdiet More
Adipiscing nibh purus id ipsum. Aenean imperdiet More
Adipiscing nibh purus id ipsum. Aenean imperdiet More
Shop Products
E
View all Accessories link takes user to Accessory Listing page
F
Partner Products module. Content pulled from CMS
G
View all Partner Products link takes user to Partner Products page
Partner Products
Sign In to see the status of your order
ID
Functional Spec
User Action
System Action
Need Additional Help?
1
Select
Presses button
User taken to Product Listing page
800-555-5555
Accessory title
Accessory title
ID
Annotation
<C1>
A
Clicking on Product image or More link, Product Details page opens up in new browser window
1. Create Account
This URL should contain a full URL to the Product Detail page
Accessory title
2. Billing and Payment
Support
Search
Go
Qty 0
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. In commodo lobortis odio. Aliquam et felis eu lectus vestibulum lacinia. Donec commodo lobortis odio. Aliquam et felis eu lectus vestibulum lacinia. More
$19.00
ID
Functional Spec
User Action
System Action
1
Shipping method
Select
User has two options to select: FREE or premium; default value is FREE
2
Buy now
Select
Qty 0
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. In commodo lobortis odio. Aliquam et felis eu lectus vestibulum lacinia. Donec commodo lobortis odio. Aliquam et felis eu lectus vestibulum lacinia. More
Prompts user to login or register
Billing and Payment <C2>
(If the user is already logged in, the buy now button takes the user directly to the ‘Billing & Payment’ page within the purchase path).
State
City Zip
Contact Phone
)
Use my default credit card
2
Use a new credit card for the immediate payment
3
mo.
Security Code ?
Cancel
Qty 0
User Action
System Action
Checkbox - Shipping Address same as Billing Address
Check
If checked the Shipping address step is skipped on clicking ‘Next’
2
Radio Buttons
Check
Existing credit card or new credit card selection
3
Radio Buttons
Check
Major Credit Card selection
4
Tool tip
User hovers mouse over question mark
“How do I find my security code” functionality will be available by tooltip. Text only and not linkable
5
Cancel
Select
Cancels the shopping process and takes to Shop landing page
6
Back
Select
Takes user to previous step by saving the information on the current page
7
Next
Select
Validates the information entered and takes to Shipping Address page (if shipping address checkbox has not been selected - otherwise next step is skipped)
(will only be displayed, for an existing customer with an existing credit card on file)
-
Number
$19.00
Functional Spec
1
We will deduct your credit card automatically
Expiration
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. In commodo lobortis odio. Aliquam et felis eu lectus vestibulum lacinia. Donec commodo lobortis odio. Aliquam et felis eu lectus vestibulum lacinia. More
ID
Payment Information (required)
Credit Card Type
<C5>
This page hosted by AMSS
Select (
Shipping Address same as Billing Address
$19.00 Qty 0
Billing and Payment
Last Name
Address
1
Summary
3. Verify Order
First Name
<C4>
Product Title
Shop
Xohm.com
$19.00
A
year
4
5
Back
6
Next
7
Product Title
Shipping method
UPS 2nd day (FREE)
1
About Us | Contact Us | Become a Partner | Advertising Inquiries
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
G Buy now
About Us | Contact Us | Become a Partner | Advertising Inquiries
About Us | Contact Us | Become a Partner | Advertising Inquiries
Learn
Billing Name & Address (required) Lorem ipsum dolor sit amet, consectetuer adipiscing elit. In commodo lobortis odio. Aliquam et felis eu lectus vestibulum lacinia. Donec commodo lobortis odio. Aliquam et felis eu lectus vestibulum lacinia. More
<C3>
F
Product Title
Activate | Login
Accessories Page This page hosted by AMSS
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Vivamus eget lectus non ipsum convallis convallis. Mauris nunc tortor, imperdiet eu, malesuada et, tempor non, ligula. Praesent massa.Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
A Track Your Order
Summary
<C2>
E View all Partner Products
Go
<C1>
Accessory title
Accessory title
Search
Xohm.com
C Product Title
Support
This page hosted by CMS
Sign In to see the status of your order
D
Product title
Activate | Login
Learn
27
Version 5.1 published February 01, 2008 by Mel Fox (mfox@sapient.com)
4.5.2_Billing_and_Payment (2 credit cards)
Summary Shop Landing
eCommerce - April '08 Release
18
Version 5.1 published February 01, 2008 by Mel Fox (mfox@sapient.com)
4.2_Accessories Activate | Login
Learn
eCommerce - April '08 Release
13
Version 5.1 published February 01, 2008 by Mel Fox (mfox@sapient.com)
2
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
Key
A
Annotations
1
Functional Specs
<C1>
Content Module
Key
A
Annotations
1
Functional Specs
<C1>
Content Module
Key
A
Annotations
1
Functional Specs
<C1>
Content Module
of 54
18
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Support Web Infrastructure Support - April '08 Release
9
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
5.0_Support Landing (member site) Mail | Calendar | Maps | Locker
Shop
Support
Log Out
Search
Go
Summary
Mail | Calendar | Maps | Locker
Member Site - Authenticated Support Landing for ‘Members’ only view
My Xohm
Powered by Google
<C1> Customer Policies
Hero
There are no contract, no fees
A
Xohm offers Location based services Our Fair Use policy.
<C4>
Support <C2>
B
Top Things To Know
Network Coverage Expectations
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
Going Nationwide
• Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas,
See how the Xohm experience will
E
ID
Annotations
A
Hero drives user into a common support area such as the latest downloads or other prominent support topics
B
Common support issues and links can be featured here
C
All download links provide file size and file type next to link name
D
View links to the sections sub-pages pages
E
‘Going Nationwide’ interactive module incorporating a coverage checker
F
Welcome module to enable users to get back to the Welcome page
G
expand. Go.
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit
Support by Topic
Support for Products & Services Support
<C5>
Support for Connection Manager Downloads
New Version of Connection Manager Available Download 3 (XX MB)
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus
credit eos. Interdum volgus videt, est ubi peccat.
C
More
F
D
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo • Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit
FAQs
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
View All Account Support Information
2
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
Support for Devices & Accessories Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat.
Go
1
Connection Manager Devices & Accessories
Products & Services FAQs Service Requests Downloads
Top FAQs driven by support questions to Customer Care hotline number
ID
Functional Specs
User Action
System Action
1
Zip code
Enters 5 digits
Launches coverage check tool
2
Collapse answer
Click link
Hides Answer
800-555-5555
3
Expand in line
Click link
Display Answer inline
<C1>
Go
How tos Troubleshooting Downloads Lorem Ipsum Lorem Ipsum
B Main Features • Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo • Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit
View All Communication Suite Support
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat.
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
<C5> Xohm Mail
C
Calendar
Messenger
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
Summary Member Site - Summary of Support for Services overview page that lists a limited number of Portal products/services ID
Annotations
A
Sample Communication Suite view containing links to individual Product/Service detail page.
B
Bullet points & text indicating main support issues/features for the Communication Suite
C
Description of individual offerings such as Xohm Mail, etc.
D
Sample Digital Locker view containing links to individual detail page
E
Sample Map view containing links to individual detail page
Key
A Annotations
<C2> Need Help? xxxxx@xohm.com xxx-xxx-xxxx 9-5 M-F
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
<C6> Digital Locker
View All
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut ?
<C8>
-
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut ?
Product X
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut ?
+
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut ?
<C9> Product Y • • • • •
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas.
+
How tos Troubleshooting Downloads Lorem Ipsum Lorem Ipsum
View All
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut ?
+
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat.
• • • • •
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
+
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut ?
E
Maps How tos Troubleshooting Downloads Lorem Ipsum Lorem Ipsum
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
+
+
<C7>
D • • • • •
View All FAQs
Support For Products & Services
Select Xohm Access Plan
• • • • •
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3
Select Manufacturer
A
Communication Suite
Account Management
Need Additional Help?
G
<C7>
Log Out
Search
<C4>
Network Coverage
Having problems with your device or coverage? Create a Service Request
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. . Viewnow.
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
Account Information Login Information Billing & Orders Access & Services Security Center
<C6>
Welcome
videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, illis comparet, errat. Si advantages nimis antique, si peraque dure dicere 1024 x 768 Foldnihil Region (varies by browser / platform combination)
Support For Account Management • • • • •
Support
Jump to Account Section
Zip Code
Find out if your locat ion has coverage.
Shop
<C3>
Support by Topic
Quick Links Check Network Coverage for your Area
<C3>
Hello John Smith, Herndon, VA
Learn
Account
Powered by Google
• Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas,
• Ut wisi enim ad minim
22
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
5.1.5_Products & Services
Hello John Smith, Herndon, VA
Learn
Account
My Xohm
Support - April '08 Release
How tos Troubleshooting Downloads Lorem Ipsum Lorem Ipsum
• • • • •
How tos Troubleshooting Downloads Lorem Ipsum Lorem Ipsum
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
View All
View All
View All FAQs
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
About Us | Contact Us | Become a Partner | Advertising Inquiries
About Us | Contact Us | Become a Partner | Advertising Inquiries
Key
A Annotations
1 Functional Specs <C1> Content Module
Support - April '08 Release
11
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
5.1_Support by Topic (member site) Mail | Calendar | Maps | Locker
Hello John Smith, Herndon, VA
Learn
Account
My Xohm
Shop
Support
Log Out
Search
Go
Summary Member Site - Support page organized by topic
Powered by Google
Support by Topic
<C3>
<C5>
Support
Network Coverage
Support by Topic
Network Coverage Expectations
Network Coverage
Account Management
A
Featured Account Information Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. dure dicere credit eos.
Check Network Coverage for your area.
Connection Manager Account Management Devices & Accessories Products & Services FAQs Service Requests
<C1>
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Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat.
Jump to Account Section
<C2> Need Help? xxxxx@xohm.com xxx-xxx-xxxx
Download New Version of Connection Manager Available Download 3 (XX MB)
B
• • • • •
Account Information Login Information Billing & Orders Access & Services Security Center
Annotations
A
Featured topics links to sub-pages within Support by Topic
B
Download latest Connection Manager software
C
Links to most common device pages
D
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, ut nihil anteferat, nihil illis comparet, errat. Si advantages nimis antique, si peraque dure dicere credit eos. Interdum volgus videt, est ubi peccat.
Connection Manager
Quick Links
9-5 M-F
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
ID
Links to different account support pages
ID
Functional Specs
User Action
System Action
1
Dropdown selection
Select category
Displays corresponding page
Legend
D
View All Account Support Information
<C4>
A
Annotation
1
Functional Specification
C1
Content Modules
Key
A Annotations
1024 x 768 Fold Region (varies by browser / platform combination)
Support for Devices & Accessories
Support for Product & Services
Featured Devices
Featured Services
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
Describe what this topic covers. ara 10 nonummy. Lorem ipsum dolor sit amet consectateur nonummy
• • •
• Lorem Ipsum • Lorem Ipsum • Lorem Ipsum • Lorem Ipsum • Select Service Plan
Lorem Ipsum Lorem Ipsum Lorem Ipsum
C 1
Select Manufacturer View All Device Support
View All Service Support
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
About Us | Contact Us | Become a Partner | Advertising Inquiries
1 Functional Specs <C1> Content Module
Support - April '08 Release
19
Version 5.0 published January 18, 2008 by Mel Fox (mfox@sapient.com)
5.1.3.2_Access & Services Mail | Calendar | Maps | Locker
Hello John Smith, Herndon, VA
Learn
Account
My Xohm
Shop
Support
Log Out
Search
Go
Summary Member Site - Access & Services detail support page
Powered by Google
Support for Access & Services <C3>
<C4>
A
B
Support
Ut wisi enim ad minim veniam
Support by Topic
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet t.
Network Coverage Connection Manager
Account Management Billing & Orders Access & Services Devices & Accessories Products & Services FAQs Service Requests Downloads
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat,
<C5> Xohm Access Plans
• Interdum volgus videt, est ubi peccat. • Si advantages nimis antique, si peraque dure dicere credit eos.
Daily Pass Plan A
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat,
Ut wisi enim ad minim veniam Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet t.
Monthly Plans
Jump to Account Section
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
Plan B
<C2>
ID
Annotations
A
Introductory text
B
Bullet points & text indicating main support issues for Xohm Access Plans
C
Xohm Access plan listing provides a comparison of plans with link back to the ‘Access Plan’ (access & services) page within the Account Section
D
Optional images or icons to aid narrative
• Interdum volgus videt, est ubi peccat.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet t.
<C1> Quick Links
• Lorem ipsum dolor sit amet consectateur.
Ut wisi enim ad minim veniam
C
Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Lorem ipsum dolor sit amet consectateur.
What makes our plans different?
E
Top issues are surfaced depending on calls to Customer Care
ID
Functional Specs
User Action
System Action
1
Content Tabs
User selects tab
Tab content area is refreshed to display content associated with the selected tab
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat,
Need Help? xxxxx@xohm.com xxx-xxx-xxxx 9-5 M-F
Plan C
Lorem ipsum dolor sit amet consectateur nonummy lorenzino.
<C6> Top Questions
D
Manage your access plan(s)
1
<C7> FAQs
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet t.
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.
E Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet t.
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.
About Us | Contact Us | Become a Partner | Advertising Inquiries
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
Key
A Annotations
1 Functional Specs <C1> Content Module
Terms & Conditions | Privacy Policy © Sprint Nextel. All rights reserved
1 Functional Specs <C1> Content Module
of 54
19
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
of 54
Communicatng “ideas”
GET XOHM
MARKETING CAMPAIGN
ACCESS PLANS
?!
Activate | Support
What’s XOHM | Shop | Community
GO Welcome [Guest]
XOHM will transform life for the better
Login Location [enter ZIP]
Where do I get XOHM
What’s XOHM
MY XOHM
Buy a Membership Plan
Let’s get started!
Activate your Device
Rya Ryan is interested to learn more. He visits XOHM on the web. He bro browsers the product sections and che checks out some cool devices.
Get XOHM Buy a Membership Plan
Activate your Device
XOHM.COM
Am I Covered?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet t.Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodoconsequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat.
enter your Zip Code
Let’s get started!
Buy a Membership Plan
SHOPPING
Duis egestas quam ipsum
STEP 1
GO
What’s XOHM | Shop | Community
STEP 1
STEP 2
STEP 4 STEP 5
STEP 2
What’s XOHM | Shop | Community Community-based content
GO
Duis egestas quam ipsum
STEP 5
STEP 1
STEP 6
STEP 2
ZIP
XOHM service option
Bundle
STEP 5
Ynisl ut aliquip ex ea commodo lorenzino. Interdum volgus videt
Community-based content
Password
Ynisl ut aliquip ex ea commodo lorenzino. Interdum volgus videt
View all Products
Forgot your Username or Password? Activate | Support
LOGIN
What’s XOHM | Shop | Community
STEP 1
GO
ZIP
nisl ut aliquip ex ea commodo Lorem ipsum
nisl ut aliquip ex ea commodo Lorem ipsum
Welcome [First Name]
STEP 2
STEP 4
STEP 4 STEP 5
What’s XOHM | Shop | Community Duis egestas quam ipsum
We’re happy to have you on board! We are in the process of setting up your new Service. This is what you should expect
Step 1
Step 2
800-555-5555
Step 3
What to expect
• Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo • Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, • Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit • Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, • Ut wisi enim ad minim
View all Products
Featured
Products roducts Noki Nokia okia N810 N8 810
... ... ... ... ...
Network Coverage Expectations Going Nationwide Check Network Coverage for your Area See how the Xohm experience will expand. Go.
ZIP
Find out if your locat ion has coverage
nisl ut aliquip ex ea commodo Lorem ipsum
PROVISIONED ON THE NETWORK...
Having problems with your device or coverage? Create a Service Request
You can easily manage your account online ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat.
Service Options
ZIP
Need Additional Help?
You are part of a new wireless experience!
GO
Chicago
GO
Activation
Ynisl ut aliquip ex ea commodo lorenzino. Interdum volgus videt
Store Locator Nokiaa N810
Add to cart
Lorem ipsum ip psum dolor sit amet, consecte onsect adipisicing adipisici ng elit, sed do eiusmod d temp tempor incididunt incididu nt ut labore et dolore magna m ad aliqua. Ut enim ad quisnostrud exercitation minim veniam, v xercitation rcita ullamco laboris nisi ut aliquip ex ea commodo commod do consequat.
Add to cart
GO
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ZIP
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy SUBMIT lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis aliquipexexea eacommodo commodoLorem Lorem ipsum ipsum dolor dolor sit nisl ut aliquip sit amet ametconsecta consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas. Ynisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas.
x
Login
What is XOHM?
What is XOHM?
XOHM HERE. LIFE BETTER
XOHM HERE. LIFE BETTER
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas,
Username Password
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt
ZIP
ZIP
Forgot your Username or Password?
LOGIN
Submit
FAQ
Welcome
[First Nam
myXOHM
Submit
FAQ
Products Noki Nokia okia Login N810 N8 810
GO
Store Locator
x
Nokia N N810
Adipiscing g nibh purus iipsum. imperdie Lorem ipsum m dolor sit amet, consecte onsecte
e]
LOGOUT
Ryan finally orders the device and buys the access. He has setup his account and he is ready to go.
Location
[Chicago]
(change)
GO CLOSE
HERO
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy Interdum volgus adipisicing e lit,lorenzino. sed do eiusmod od videt, tempor em elit, est ubi peccat. Si veteres ita miratur laudatque poetas,
GO
Username
XOHM HERE
Duis egestas quam ipsum
Get Started
Password
incididunt utt labore et dolore magn na aliqua. Ut enim ad magna minim veniam, veniaam, quisnostrud exercitation xercitation cit ullamco labo oris nisi ut aliquip ex ea laboris commodo consequat. co onsequat.
Lorem ipsum dolor sit amet, consectetur adipisicing Add to cart elit, sed do eiusmod tempor incididunt
ZIP
Forgot your Username or Password?
LOGIN
Submit
FAQ
Widget Widget
Tour the Xohm Portal
SPECIAL OFFERS PROMO
Zip Code
Adipiscing nibh purus iipsum. imperdie
Chicago
Activation
GO
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis Email Address nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas,
enter your Zip Code
ZIP
ZIP
Activate | Support
What’s XOHM | Shop | Community
MY XOHM
Store Locator
WELCOME SCREEN
What’s XOHM | Shop | Community
View all Products
Am I Covered?
Nokia N810
Activate | Support
nisl ut aliquip ex ea commodo Lorem ipsum
GO
nostrud Ut wisi enim ad minim veniam, quis no osttrud lobortis exerci tation ullamcorper suscipit lobo ortiis Ut wisi enim ad minim veniam, quis nostrud exerciex tation ullamcorper suscipit nisl ut aliquip ea commodo Lorem ipsum i sumlobortis nisl ut aliquip ex ea commodo Loremdolor ipsum amet consectateur nonummy sitdolor amet sit consectateur nonummy y lorenzino. Interdum volgus videt, estlorenzino. ubi peccat. Si veteres ita miratur laudatque poetas, Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas. First Name Last Name
Adipiscing Adipis scing nibh purus iipsum. imperdie imperd die
Activate | Support
STEP 6
Ynisl ut aliquip ex ea commodo lorenzino. Interdum volgus videt
Community-based content
STEP 6
GO
Noki Nokia N okia N810 N N8 810
STEP 3
STEP 5
Ut wisi enim ad minim veniam, quis nostrud
tation ullamcorper suscipit lobortis Ut wisi enim ad minim veniam, quis exerci nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip commodo Lorem nonummy ipsum nisl ut aliquip ex ea commodo Lorem ipsum dolorex sitea amet consectateur lorenzino. Interdum dolor sit amet consectateur nonummy
XOHM HERE
Location [Chicago] (change)
Products roducts
STEP 1
STEP 3
LOGOUT
Chicago
View all Products
Featured
Duis egestas quam ipsum
STEP 2
Accessories
NEXT
Ynisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, Ut wisi enim ad minim veni
Accessories
Devices
STEP 4
STEP 6
Activation
Bundle
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas
x
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas,
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas.
Service Options
STEP 3
STEP 5
STEP 6
Device Deals
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas, Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas.
ZIP
Events
FIND OUT
Activation
STEP 4
Username
Activate | Support
Community-based content
STEP 6
STEP 6
STEP 3
Already have a login? Sign In using your existing account
Nokia kia N810 0
STEP 4
content
STEP 5
XOHM service option
lorenzino. Interdum volgus
Chicago
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas,
GO
STEP 3
STEP Community-based 4
STEP 3
MY XOHM
Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo Lorem ipsum dolor sit amet consectateur nonummy lorenzino. Interdum volgus videt, est ubi peccat. Si veteres ita miratur laudatque poetas.
Products cts
Community-based content
STEP 1
Activate | Support
Duis egestas quam ipsum
GO
Activation
Duis egestas quam ipsum
GO
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Chicago
Activate | Support
STEP 3
GO
STEP 1
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STEP 2
Upgrade Access
GO
STEP 2
Activation Activate | Support
What’s XOHM | Shop | Community
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Events
Activation
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Offers to you!
commodo Lorem ipsum
dolor sit amet consectateur
NEXT
GO
Activate | Support
What’s XOHM | Shop | Community
Activation
Chicago
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Congratulations!
Chicago
What’s XOHM | Shop | Community
ACTIVATION PATH
UPGRADE
ZIP
NEXT
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Answer 3
EVENT
Activate your Device
Activate | Support
ADDITIONAL PURCHASE
Answer 1 Answer 2
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XOHM HERE. LIFE BETTER
XOHM HERE. LIFE BETTER
[Key selling proposition #]
ZIP
Ryan stumbled on the XOHM roadshow team and was explained about coolest internet service -- XOHM
WIMAX-ENABLED LAPTOP RECOGNIZES THE XOHM SERVICE
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Get XOHM
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We have a range of offers to suit your needs!
What’s XOHM | Shop | Community
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ZIP
FIND OUT
Community-based content
XOHM HERE. LIFE BETTER
Wireless Internet Broadband
What is XOHM? FAQs
XOHM Wireless Internet Broadband What is XOHM?
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XOHM HERE. LIFE BETTER
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What is XOHM?
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Buy Access Activate a Device
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Register your device!
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XOHM will transform life for the better PLAY
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Widget
Network Coverage Expectations
my Account
ENJOYS XOHM’S SERVICE OFFERING
XOHM HERE. LIFE BETTER. Account Management
Top Support Topics Watch the video testimonials.
Internal Upsell Advert XOHM Confidential.
XOHM Confidential.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
UX Strategy / Vision
20
pg.
of 54
Sallie Mae, Online Loan Application
6 of 10
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
Persona 1 - Borrower Derrick Brown 21 years old, Male, Boston, MA
Sallie Mae, Online Loan Application
5 of 10
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
Stakeholder Interviews Stakeholder interviews are an important step in Sapient’s Discovery phase They help us understand the business goals, derive the design objectives and gather high level requirements from all parts of the organization They also help gain broadbased support and buy-in for the program, which eventually helps product adoption and lowers organizational resistence Sapient conducted stakeholder interviews early in the Discovery phase and posed key questions to multiple stakeholders across Sallie Mae
Who We Interviewed... Team
Stake
Heidi Banfer and team
Brand
Cecelia Dwyer and team
Marketing & Sales
Brian Walsh and team
Credit Originations
Ken Olson and team
Loan Product Mgmt
Deborah Sather and team
Call Center
Troy Standish and team
Servicing
Patty Peterson and team
Collections
Dana Albertini and team
Bank
Bridget McCabe and team
Legal & Compliance
Michelle Elkins and team
Loan Origination
Jonathan Ward
Web Channel
Eric Woodall
eCommerce
Charlie Rocha
Marketing & Sales
“Be the bedrock for the future” Volume
• Minimize exceptions • Increase pull-through rate to 25 % • Minimize drop-off rates
Profitability
• Segment service level based on predictive modeling • Promote self-service • State of the art systems that are flexible and adaptive to product set growth
Quality
• Deliver against brand promise • Communicate value proposition, benefits and rewards • Support optimization and cross / up selling opportunities
PROJE CT WIN
Credit
Renee Mang
What We Asked... What are your top goals?
How do you measure the sucess of those goals? How will redesign contribute to your goals?
“Puts us back in position in the market”
Integrated, Unified System
Customer Satisfaction
• Application, class systems, mainframe talk to each other so that data can be used by different departments • Put a structure in place that can be leveraged to build on top
Modeled Around the User
• Positive customer feedback • Fewer customer phone calls • Increase in web applications
“I need the money to go to college now.”
• Minimize drop off rates Efficiency
• Reduce the process time • Reduce credit risk
• Make the system intelligent
• Reduce the reputation/compliance risk
• Maximize segmentation modeling, use trending
• Reduce exception
• Targeted messaging and presenting dynamic text/content • Render on any device from anywhere
Less Challenging Interface
124 k+
Education Level
College
Technology Use
Uses his laptop for schoolwork as well as to keep up with friends on Facebook. Plays games online, watches videos on YouTube, buys items online, downloads music, uploads photos, and chats with friends online. Carries a mobile phone, listens to music on an iPod.
Measure of success...
“Be the bedrock for the future” • Integrate the Borrower and Co-Signer process
Parents are separated, he lives with his mother and older sister
Household Income
Cost
Sallie Mae Online Loan Origination Redesign
• Acquisition can drive down the cost and increase the volume
Interests
Plays soccer and basketball. Hooked on video games and Wii.
Goals
Would like to complete a Masters in Robotics
1 of 25
Version 1.0 published January 04, 2010
User Experience Best Practices
• Better Navigation
Derrick is a Senior in Mechanical Engineering, specializing in Robotics, at Boston University in Massachusetts He lives with his mother, a Nurse Practitioner, and his older sister, a High School Teacher His father runs a printing business in a neighboring town
Behavior Web savvy. Possesses little financial experience and awareness Financially dependent Less prepared, conducted minimal research on the loan application process He likes there to be some user assistance, similar to the help he gets from Apple Tech Support At times, he prefers to call someone as he thinks the responses provided by a Chat session seem to be canned and pulled from a knowledge base – they lack the personal touch of talking to an actual person However, he thinks the Live Chat with a real person is cool
USER RESEARCH Conceptual Model
Derrick knows that his parents will help him with the loan application, and he wants to be done withSallie it Mae, Online Loan Application Version 1 published January 11, 2010 soon He knows little about the process The college expectations event he attended with his mother provided some information His aunt recommended Sallie Mae to his Contemporary, easy to follow loan application mother and she decided to work with them since she process Does not want to be smothered with too knows them to be a safe and reputable organization much information and legalese. Since his mother fills out everything, he would like it to present enough Derrick knows his mother will research and complete explanation and instruction if she needs it at any point everything about the loan herself – she always wants Likes the Apple website’s ease of use and interaction to make sure everything is right He hopes that it Would like to complete everything online quickly Does will be easy for her to follow and will provide all the not want this to be time consuming, as he particularly information she needs so that he doesn’t have to go dislikes numerous pages and steps looking for it. They both would find it useful to see a breakdown of expected costs like the cost of living, boarding, etc , so they have a better idea of actual costs. In previous years they were surprised to find out how many additional expenses they did not factor into their planning
Sallie Mae Online Loan Origination Redesign
• Reduced cost to originate the loan
• Fewer disclosures • Improved and unified Login functionality, Profile, Activity Center
‘The Hasty Borrower’ – Prospective undergraduate student wanting to get a loan to complete college
• Improve Combo flow, must recognize CoSigner initiated flow
Objectives
STEP 1 : Basic Information
STEP 2 : Loan Application
• Borrower’s Information • Address Information • School Information
STEP 3 : Results
• Loan Amount • Employment Information • Financial Information
Digital Communication Consent
Borrower or Cosigner
Entry Points
14 of 14
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI Contact (prai2@sapient.com)
Would like the process to be as simple and fast as on Enters the other sites where he spends his time He wants to Application be done with this process quickly
• Application Results • Additional Information • e-Signature
CONCEPTUAL MODELING & SCENARIOS DEVELOPMENT
Disclosures & Consent
Product Selection
Schools Search Engines
User Experience Goals
SallieMae com
Ease of Use
Relationship Building
• Quick, simple, intuitive process with fewer steps
• Present the personal face of Sallie Mae to the user
• Educate, inform, help and guide the user along the way
• Start the conversation
PROJECT PITCH / CONCEPT Timothy Hynes
Expectations of the Future System...
Business Goals
Family
Customer Engagement Initiatives • Lifecycle approach to the customer base • Relationship-type pricing • Determine best option for the customer
VISION & G OAL
Partners Other referral sites (e g simpletuition com)
SETTING
Needs Calculation
TEGY UX STRA
• Empower the user to make the right decision by selecting options based on their needs
Web site T&C Privacy Policy Cosigner Information
Cost of Attendance
User identity Verified
Confirmation & Next Steps
Sign-in
• Personalization • Prevent users from making mistakes
Abandon task
How will it impact your organization?
Abandon task
Your personal objectives? Critical success factors? What Sallie Mae needs to do to be successful? and many more
Activity Center Start / Restart Application
Get back to the OLA
Sallie Mae, Online Loan Application
Get back to the OLA
16 of 22
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
Scenario 1: Borrower OLA experience
STAKEHOLDER INTERVIEWS
School Information Website Terms & Cond Privacy paragraph
Borrower
Name (First, MI, Last, Suffix) E-mail Primary phone # Citizenship DOB SSN, Verify SSN
Personal Info
NeXT
ACCePT
Wants to go through the loan application by himself
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- Your Smart Option Loan
1
Basic Information
Loan Application
2
Chat Now Nuestras operadoras estan para ayudarles en vivo y al momento.
Click to chat
Cosigner
Last Name
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
None
E-mail us
Primary Phone
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
I prefer Sallie Mae to contact me via: Cell
___-___-____
Any - decide based on urgency
Other
*
Electronic Communication & Consent - Loan Application and Solicitation Disclosure Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod
Electronic Delivery Consent Disclosure Loan Application and Solicitation Disclosure
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Website terms of use Privacy Policy
References
Loan Application and Solicitation Disclosure
Date of Birth
MM /
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
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DD
/
Electronic Communication Disclosure & Consent
YYYY
Sallie Mae and the Patriot Act Social Security Number
XXX -
XX
-
Confirm Social Security Number
XXXX
XXX -
XX
-
XXXX
NeXT
Permanent Address
CoNTINUe
Click to chat
Other
___-___-____
Other
e-Signature
LEARN MORE
?
Month
Year
Due to the finac a cr s s o 2008 and subsequent y government ntervent ons Sa e Mae ound tse n a un que y cha ang ng pos t on t s ma n source o revenue edera student oans were taken over by the edera agenc es wh ch orced Sa e Mae to aunch a new bus ness mode n th s negot at on Sa e Mae dec ared tse to become ndependent and re nqu sh GSE Government Sponspred Enterpr se status
n my eadersh p as User Exper ence Lead the team ana yzed Sa e Mae s market research and bus ness strategy to art cu ate a un que user exper ence mode to de ver des gn wh ch can became a mode or Sa e Mae s enterpr se product deve opment We ut zed nterna aud t user centered apprach and best o the bread trends to mode the new user nter aces or the Pr vate Loan Or g nat on Product
n th s new deve opment Sa e Mae rea zed that t has to grow the new market or ts pr vate student oans and ocus more on the customer dr ven strateg es to compete w th b g banks n the a ready crowded market
$
Website terms of use Privacy Policy Loan Application and Solicitation Disclosure Electronic Communication Disclosure & Consent Borrower Self Certification Sallie Mae and the Patriot Act
USER FLOW / INTERACTION DESIGN To be reviewed & signed
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Month
Street Address Line 1 (Optional)
State (Optional)
Year
Electronic Signature
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
Add a Cosigner
Continue
2
Application Information
Chat Now Click to chat
Cost of Attendance
$
0,000,000.00
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Estimated Financial Assistance
$
0,000,000.00
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0,000,000.00
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Difference
$
Loan Amount Requested Loan Amount
Your relationship to the Student
0,000,000.00
$
E-mail us Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
*
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Privacy Policy Loan Application and Solicitation Disclosure Electronic Communication Disclosure & Consent Sallie Mae and the Patriot Act
Please select one Extension (Optional)
___-___-____
_____
Year(s) and
Month
Borrower When the borrower has received the results of his application and has e-Signed it, he is recommended to create an account and go to the Activity Center.
CoNTINUe
Length of Time at Current Employer
Year
The borrower also has the option of having some of or all the documents e-mailed to him. He can also print the documents for his records.
LEARN MORE
Gross Income (Per Year)
$
Please select one
Gross Income (Per Year)
Additional source of Income
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$
Please select one
1 Basic Information Loan Application Confi rmation and Next2 Steps
Getting Started
Activity Center
Total Household Income
to provide myillesti cosigner. Nobisneed et autetur? Ucil untur? Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, aligeni assitissum quam quam harias maxim is doluptati voluptatus alignat.
1.
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3.
2.
Create Your Account
Either one of us will call you or send you e-mail reply, depending on your case. Either way, kindly allow us 24 hours.
*
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Add a and Cosigner Your Disclosures Documents It helps improve your chances to get a
Agnihil inullan delloribusci tenimax imintiis enis loan as well as lower your rate! aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Website termsthe of use Please review disclosures
Create a password. This information is needed to find your application. Tem fugiatempori nos dolorestint laudae des enis doluta nossitia net verume liquo illaces simolest, excernatem fugia voluptam a que officiae exceperio ea cum faceper epraerf erepudae plitian iatur, omnit, nem in natecto blab illa doloribus.
Loan Rates & Estimated Total Costs Provide an e-mail address and create a password. This information is needed to find your application later on. Total Loan Amount
E-mail Address: $ 00 Create Password: password The total amount that you
00,000.
are borrowing
Monthly Mortgage /Rent Amount
All the agents are currently busy. Average waiting time is 3:45 min.
Interest Rate
00.00% Your current interest rate
Finance Charge
Download
Total of Payments
000.
$ 00 Confi rm Password: password The estimated dollar amount the credit will cost you
$
00,000.00
The estimated amount you will have paid when you have made all the payments
Agnihil inullan delloribusci tenimax imintiis enis Privacy Policy aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Loan Application and Solicitation Disclosure Website terms of use
Privacy Policy Electronic Communication Disclosure & Consent Loan Application and Solicitation Disclosure Borrower Self Certification Electronic Communication Disclosure Mae and the Patriot Act &Sallie Consent Loan Approval Disclosure Borrower Self Certification
Accept LoanActivity TermsCenter Go To Your Loan Approval Disclosure - Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, Reasons why youquam should go toharias Your Activity Center: aligeni assitissum quam maxim is doluptati voluptatus alignat.
$
Promissory Note Sallie Mae and the Patriot Act e-Signature
To be reviewed & signed
• Tem fugiatempori nos dolorestint laudae terms of the net loanverume in the Loan Disclosure •I have Desread enisthe doluta nossitia liquo Approval illaces simolest, excernatem •Vendunt Fugiafuga. voluptam a queaboribusam officiae exceperio ea dolor cum faceper epraerf Itatiaercia rectuscia sumquiae arum litat. • Erepudae plitian iatur, omnit, nem in natecto blab illa doloribus.
By clicking the SUBMIT APPLICATION button, I certify that the information on this application is true and complete to the best of my knowledge. I understand and agree that you will obtain a copy of a consumer credit report in connection with this application. If I do not qualify for a loan under this program, I authorize you to use the information on my credit report to determine my eligibility for one or more other loan programs. If I ask, I will be informed of the name and address of the agency that furnished the report. I also authorize you to release the information contained in this request and my credit eligibility results to the school.
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I Accept the Terms of the Loan
Loan Approval Disclosure Promissory Note
Back
Save
E-mail us
What's next?
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mode-mail quo exped praesequidusI mos si volupta No, I will provide my cosigner with the information to come back and finish the application. Please, me quia the information tibuste sequibusam aut doluptatus, cum
3 Please select one
Click to chat
Call the agent 1-888-272-5543
LEARN MORE
Yes, please send my cosigner an e-mail with instructions on how to finish the application.
$
Residence Type
Please select one
Chat Now Nuestras operadoras estan para ayudarles en vivo y al momento.
Sallie Mae Bank
Address line 1, City, State, ZIp code
Application Should WeResults Contact Your Cosigner? Congratulations! Your loan request has been conditionally approved Use the following e-mail address: JohnSmith@Domain.com
2
Only the Borrower can/should be submitting the application for the credit pull.
Back
Application Results Additional Information
Borrower Name
NextAddress Stepsline 1, City, State, ZIp code 1
Gross Income (Per Year)
Ownership of Accounts
Borrower credit pulled
n
Need Help?
Results
3
Loan Amount Employment Information
Permanent Address Congratulations!!!
About Your School Financial Information You have successfully completed your SallieMae Smart Option Loan, uid ut maxima quatet re venis ditiaE-Signature a sitas sit reribus, quis ni sit, explatu reiusantur abore explignatqui de nulparchil inci tem fugiatempori nos dolorestint laudae des enis doluta nossitia net verume liquo illaces simolest, excernatem fugia voluptam a que officiae exceperio ea cum faceper epraerf erepudae plitian iatur, omnit, nem in natecto blab illaBorrower doloribus. Lender
Month(s)
Primary source of Income
Submit Electronic Signature & Continue
- Your Smart Option Loan
Congratulations Next Steps - Create account - Activity Center
Website terms of use
Work Phone Number
None
Add a Cosigner
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LEARN MORE
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut
Financial Information
Suffix (Optional)
Smith
It helps improve your chances to get a loan as well as lower your rate!
Please review the disclosures
I am the Student
Current Employer Name
Employed
Primary income Additional income (+ Source) Additional household income (+ Source) Other assets (Ownership of accounts) Residence type Monthly housing payments
Save
Back
All the agents are currently busy. Average waiting time is 3:45 min.
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Nobis et autetur? Ucil illesti untur? Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, aligeni assitissum quam quam harias maxim is doluptati voluptatus alignat.
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Last Name
Wisconsin Residents: que net invent alicimporiam volorib usciatessunt quatusam harciis cilibercias resequo magnam volenitate vellorpost harum aut officil mos dest optat ea int omni deliqui volore veriae porro vidit et quaepta con corenda ipienet erehend ictusciis mi, il ex esed quidus experumquam ella ipsunto velicides am aut venis venimolori dolorum que ne inis as voluptae nem nos sequati atatianderum con ne et qui anda preptas autatius se sam, inturem poruptate erionse custrunt am ut experit iumquiat autatur?
Nuestras operadoras estan para ayudarles en vivo y al momento.
Call the agent 1-888-272-5543
Employment Status
e-Signature
Zip Code (Optional)
Ohio Residents: Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Unte officilla quidebitate atus escipsam fuga. Faccum reheniet lacerferro corehenet antur, ut a qui torro dolupta estrum que nem explibus, optatio. Tendigentem acerchilit everuptatem volupid magnien ducius aut magnis volorae et mosape non pore rem doles adit lis sequatios ene pratias dessin re nobit libusan duntiatur, sam ulparchillab isquias res sequas autem que plique nonsene magnam sitassim ut autaturis re de volest, autemperor sequiat uscidessed ea cor sus et voleseq uaerem eum hilleniatent voluptae volorit atemquam, et, volupti quuntum fuga. Me earchillabor simpore periae ratur ad exeristrum corat ma seni omnimin ctiaspe odipicipsant volupta tissunt etur?
Need Help?
Borrower Self Certification
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M
01 / 06 / 2010
Signature & Closing
Loan Amount Employment Information Financial Information
Cosigner
Loan Amount
Employment Information
State (Optional)
LEARN MORE
MI
Date
3
City (Optional)
- Signing the Smart Option Student Loan Promissory Note and Self Certification Document, I am certifying that I have read, understand, and agree to the terms and conditions of the Smart Option Student Loan Promissory Note materials.
First Name
Joshua
Basic Information Getting Started Permanent Address About Your School Borrower
Zip Code (Optional)
By selecting "Submit Electronic Signature" below, I am:
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- Your Smart Option Loan
1
Loan Approval Disclosure
Last Name
___-___-____
Relationship to Borrower (Optional)
City (Optional)
To
Year
First Name
Primary Phone
___-___-____
Street Address Line 1 (Optional)
Enrolment Status
Month
LEARN MORE
Last Name
Primary Phone
on a scale of
Political Sciences
From
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
00,000.00
The estimated amount you will have paid when you have made all the payments
Relationship to Borrower (Optional)
Scale
Go To Salliemae.com
Additional Information
Submit Application
Reference 1
4.0 Sallie Mae - New Product Design APPROACH
000.00
Reference 2
First Name
CoNTINUe
Anticipated Graduation / Completion
Freshman
Go To Your Activity Center LEARN MORE
e-Signature
Reference 2
First Name
CONTEXT
Download
Total of Payments
The estimated dollar amount the credit will cost you
Promissory Note
Additional Information Reference 1
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Grade Level
Cumulative GPA
Occupation
Auth. Interview Needed?
All the agents are currently busy. Average waiting time is 3:45 min.
E-mail us Either one of us will call you or send you e-mail reply, depending on your case. Either way, kindly allow us 24 hours.
*
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$
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Cell
Month(s)
Academic period for the loan
NeXT
n
Call the agent 1-888-272-5543
LEARN MORE
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Finance Charge
00.00% Your current interest rate
I have read the terms of the loan in the Loan Approval Disclosure
e-Signature - First name - Last name - Date
Additional Phone (Optional) Cell
___-___-____
Other
Search and locate your school
Undergraduate Degree
Employment status Employer name Occupation Work phone #, Extension Length of time at employer
CoNTINUe
Chat Now Nuestras operadoras estan para ayudarles en vivo y al momento.
Sallie Mae Bank
Address line 1, City, State, ZIp code
Interest Rate
00,000.00
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Financial Info
Application Results Additional Information E-Signature
Lender
What's next?
Please review the disclosures
$
The total amount that you are borrowing
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
Employment Info
Need Help?
Results
3
Loan Amount Employment Information Financial Information
Congratulations! Your loan request has been conditionally approved
Total Loan Amount
I Accept the Terms of the Loan
Secondary Phone (Optional) Cell
School
Degree/certificate of Study
Course of Study
Self Certification - Cost of attendance - Est. financial assist. - Difference Total requested loan amount (Pre-filled from “difference”)
NeXT
Loan Application
2
Address line 1, City, State, ZIp code
Loan Rates & Estimated Total Costs
n
Loan Details
“Add Cosigner” option taken?
Basic Information Getting Started Permanent Address About Your School
Borrower
Borrower Name
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Loan Approval Disclosure - Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, aligeni assitissum quam quam harias maxim is doluptati voluptatus alignat.
Zip Code
Select State
Month
Year(s) and
My Permanent Address is different from my Current Mailing Address
About Your School
Save
“Add Cosigner” option taken?
COMPETITIVE AUDIT & BEST PRACTICE RECOMMENDATION
1
Application Results
Accept Loan Terms
State
___-___-____
Year
*** School and State pre-pop Degree/Certificate of study Year in School Anticipated Graduation Course of Study Cumulative GPA Academic Period for Loan Enrolment Status
School & Enrollment Info
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- Your Smart Option Loan
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Street Address Line 2 (Optional)
City
Primary Phone
Length of Time at this Address
When the borrower clicks on the Continue button, he is asked whether or not he would like to add a cosigner to his application.
References - Name - Primary Phone - Relationship to borrower - Address (Street, city, state, zip)
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • Borrower Self Certification • SM and the Patriot Act • Loan Approval Disclosure • Promissory Note • e-Signature
Street Address Line 1
Potentially: - Previous Address - Current Mailing Address
Produced by Sapient Corporation, for Sallie Mae
Loan Results Loan Rates & Estimated Total Costs Accept Loan Terms
NeXT
Call the agent 1-888-272-5543 MI
E-mail Address
?
NeXT
Results, Loan Rates & Est Costs Accept Loan terms
Need Help?
Results
Getting Started Permanent Address About Your School Borrower
First Name
Citizenship
*** Primary Phone pre-pop Street, City, State, Zip Primary, Secondary Phone Length of time at address
Address, etc
3
Getting Started
For the purpose of win back, recognize returning customers, and consolidating existing record/applications
System store this information
Throughout the application process, the borrower has multiple opportunities to add a cosigner to his loan application.
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
Last Name
First Name
Primary Phone
Last Name
Primary Phone
___-___-____
___-___-____
Relationship to Borrower (Optional)
Relationship to Borrower (Optional)
Street Address Line 1 (Optional)
Street Address Line 1 (Optional)
City (Optional)
State (Optional)
Zip Code (Optional)
City (Optional)
State (Optional)
Zip Code (Optional)
LEARN MORE
Electronic Signature By selecting "Submit Electronic Signature" below, I am: - Signing the Smart Option Student Loan Promissory Note and Self Certification Document, I am certifying that I have read, understand, and agree to the terms and conditions of the Smart Option Student Loan Promissory Note materials.
Caution - untur? Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, aligeni assitissum quam quam harias maxim
Nobis et autetur? Ucil illesti untur? Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, aligeni assitissum quam quam harias maxim is doluptati voluptatus alignat.
First Name
MI
Joshua
M
Last Name
Smith
Nobis et autetur? Ucil illesti untur? Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, aligeni assitissum quam quam harias maxim is doluptati voluptatus alignat. Natemporerum inulparum unt ad maionse reius doluptaquis modi omnis volore ius utetur? Ut vendunt fuga. Itatiaercia
Suffix (Optional)
None
Date
01 / 06 / 2010 Ohio Residents: Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Unte officilla quidebitate atus escipsam fuga. Faccum reheniet lacerferro corehenet antur, ut a qui torro dolupta estrum que nem explibus, optatio. Tendigentem acerchilit everuptatem volupid magnien ducius aut magnis volorae et mosape non pore rem doles adit lis sequatios ene pratias dessin re nobit libusan duntiatur, sam ulparchillab isquias res sequas autem que plique nonsene magnam sitassim ut autaturis re de volest, autemperor sequiat uscidessed ea cor sus et voleseq uaerem eum hilleniatent voluptae volorit atemquam, et, volupti quuntum fuga. Me earchillabor simpore periae ratur ad exeristrum corat ma seni omnimin ctiaspe odipicipsant volupta tissunt etur? Wisconsin Residents: que net invent alicimporiam volorib usciatessunt quatusam harciis cilibercias resequo magnam volenitate vellorpost harum aut officil mos dest optat ea int omni deliqui volore veriae porro vidit et quaepta con corenda ipienet erehend ictusciis mi, il ex esed quidus experumquam ella ipsunto velicides am aut venis venimolori dolorum que ne inis as voluptae nem nos sequati atatianderum con ne et qui anda preptas autatius se sam, inturem poruptate erionse custrunt am ut experit iumquiat autatur?
Back
Sallie Mae, Online Loan Application
Save
Submit Electronic Signature & Continue
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
Step 2: Borrower + Cosigner Lorum Ipsum | Ehenditas | Veniminis non pore
- Your Smart Option Loan
1
Basic Information
2
Getting Started Permanent Address About Your School
Application Information
3
Signature & Closing
Nuestras operadoras estan para ayudarles en vivo y al momento.
Click to chat
Call the agent
Loan Amount A
Need Help? Chat Now
Loan Amount Employment Information Financial Information
Cosigner
Borrower
Borrower Requested
$
1-888-272-5543
Your relationship to the Student
55,456.00
All the agents are currently busy. Average waiting time is 3:45 min.
I am the Parent
E-mail us LEARN MORE
Employment Information Employment Status
Current Employer Name QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut
Employed Occupation
Please select one Work Phone Number
Pr mary Layout & Structure
Sallie Mae and the Patriot Act
M
O
A w
Gross Income (Per Year)
Ownership of Accounts
O A
m
Sa e Mae nv ted Sap ent my company to ead the n t at ve to trans ate the market reaseach and propose a better user exper ence mode or the r pr vate oan app cat on
O w
w m
w
Sallie Mae, Online Loan Application
USER TEST NG 2
No distractions. No confusion. You want to finish your student loan application quickly, but you also want to know you’ve done it right With Sallie Mae, you can be confident that you’ll have exactly the information you need to fund your college education Applying with Sallie Mae is as easy as checking it off your to-do list
Sallie Mae, Online Loan Application
36 of 39
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
Screen 1 sequence of interactions Lorum Ipsum | Ehenditas | Veniminis non pore
- Your Smart Option Loan
Lorum Ipsum | Ehenditas | Veniminis non pore
Lorum Ipsum | Ehenditas | Veniminis non pore
Lorum Ipsum | Ehenditas | Veniminis non pore
1
Basic Information
Loan Application
2
3
Need Help?
Results
Chat Now
Getting Started Permanent Address About Your School
- Your Smart Option Loan
- Your Smart Option Loan
Borrower
Nuestras operadoras estan para ayudarles en vivo y al momento.
Click to chat
Cosigner
Call the agent
Basic Information
Loan Application
2
3
Need Help?
Results
Chat Now
Getting Started Permanent Address About Your School
Nuestras operadoras estan para ayudarles en vivo y al momento.
m
Borrower
Click to chat
First Name
MI
1
Basic Information
Loan Application
2
3
Need Help?
Results
Chat Now
Getting Started Permanent Address About Your School Borrower
Cosigner
Nuestras operadoras estan para ayudarles en vivo y al momento.
1-888-272-5543 Last Name
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
None
E-mail Address
Primary Phone Other
*
MM /
DD
/
MI
Last Name
Primary Phone
XXX -
XX
-
Other
XXX -
XX
-
*
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
3
Need Help?
Results
Chat Now
Getting Started Permanent Address About Your School
XX
-
MM /
DD
/
XXX -
XX
-
MI
Last Name
Last Name
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
None
Primary Phone Other
Primary Phone
*
Other
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
Citizenship
MM /
DD
MM /
DD
/
City
Zip Code
State
Secondary Phone (Optional)
Year(s) and
Cell Other
XX
-
Confirm Social Security Number
XXXX
XXX -
XX
-
XXXX
/
Electronic Communication Disclosure & Consent
YYYY
Permanent Address
Sallie Mae and the Patriot Act Social Security Number
XXX -
XX
-
Street Address Line 1
Confirm Social Security Number
XXXX
XXX -
XX
-
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
XXXX
City
State
Zip Code
Select State QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
Street Address Line 2 (Optional)
City
Zip Code
Primary Phone
Additional Phone (Optional) Cell
___-___-____
Other
___-___-____
Cell Other
Year
Month(s)
Year(s) and
Other
Primary Phone
Secondary Phone (Optional) Cell
___-___-____
Year
Year(s) and
Other
Month
Additional Phone (Optional) Cell
___-___-____
Other
___-___-____
Cell Other
Month(s)
My Permanent Address is different from my Current Mailing Address Primary Phone
Additional Phone (Optional) Cell
___-___-____
Other
___-___-____
Cell Other
Secondary Phone (Optional) Cell
___-___-____
Other
Additional Phone (Optional) Cell
___-___-____
Other
___-___-____
Cell Other
Length of Time at this Address
Month
Year
Month(s)
Year(s) and
LEARN MORE
About Your School School
Month
Month(s)
Search and locate your school
?
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
Degree/certificate of Study
My Permanent Address is different from my Current Mailing Address
My Permanent Address is different from my Current Mailing Address
My Permanent Address is different from my Current Mailing Address
Zip Code
Select State
Secondary Phone (Optional) Cell
___-___-____ Length of Time at this Address
Month
State
Select State
Select State
Year
Undergra LEARN MORE
Search and locate your school Degree/certificate of Study
?
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
Grade Level
Undergraduate Degree
Anticipated Graduation / Completion
Freshman
Course of Study
Month
Cumulative GPA
Month
To
Month
?
Grade Level
From
Save
Add a Cosigner
Month
Cumulative GPA
Continue
Month
To
Month
School
Search and locate your school
?
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
Grade Level
Degree/certificate of Study
From
Add a Cosigner
Continue
Month
To
Month
From
Month
Year
To
Month
Year
Year
Save
Add a Cosigner
Add a Cosigner
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
Enrolment Status
Year
Academic period for the loan
Year
Save
Academic period for the loan
Year
Save
Month Scale on a scale of
Political Sciences
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
Anticipated Graduation / Completion
Freshman Cumulative GPA
Course of Study
Enrolment Status
Year
LEARN MORE
About Your School
Undergraduate Degree
Year
Scale on a scale of
Academic period for the loan
Year
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
Anticipated Graduation / Completion
Freshman
Course of Study
Enrolment Status
Year
Search and locate your school Degree/certificate of Study
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
Political Sciences
Academic period for the loan
From
School
Undergraduate Degree
Year
Scale on a scale of
Political Sciences
LEARN MORE
About Your School
Continue
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
REQU REMENT SPECS
Website terms of use Privacy Policy
Electronic Communication Disclosure & Consent
YYYY
Sallie Mae and the Patriot Act
XXX -
Length of Time at this Address State
___-___-____ Length of Time at this Address
School
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Loan Application and Solicitation Disclosure
Date of Birth
?
Social Security Number
Loan Application and Solicitation Disclosure
Date of Birth
?
Website terms of use Privacy Policy
Street Address Line 1 QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
Street Address Line 2 (Optional)
*
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Citizenship
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Street Address Line 2 (Optional)
City
Primary Phone
About Your School
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
Any - decide based on urgency
Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod
Electronic Delivery Consent Disclosure Loan Application and Solicitation Disclosure
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Permanent Address
Street Address Line 1
Street Address Line 1
Street Address Line 2 (Optional)
E-mail us I prefer Sallie Mae to contact me via:
Cell
___-___-____
Electronic Communication & Consent - Loan Application and Solicitation Disclosure
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
Any - decide based on urgency
temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
Electronic Delivery Consent Disclosure Loan Application and Solicitation Disclosure
temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
E-mail us I prefer Sallie Mae to contact me via:
Cell
___-___-____
Electronic Communication & Consent - Loan Application and Solicitation Disclosure
XXXX
Permanent Address
Permanent Address
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
None
E-mail Address
MI
E-mail Address
Electronic Communication Disclosure & Consent
YYYY
Confirm Social Security Number
XXXX
1-888-272-5543
First Name
Click to chat
Call the agent 1-888-272-5543
First Name
Website terms of use Privacy Policy
Sallie Mae and the Patriot Act
XXX -
XXXX
Getting Started
Nuestras operadoras estan para ayudarles en vivo y al momento.
Cosigner
Getting Started
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Loan Application and Solicitation Disclosure
Date of Birth
?
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod
Electronic Delivery Consent Disclosure Loan Application and Solicitation Disclosure
Citizenship
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
Any - decide based on urgency
temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
Social Security Number
Confirm Social Security Number
XXXX
Loan Application
2
E-mail us I prefer Sallie Mae to contact me via:
Cell
___-___-____
Electronic Communication & Consent - Loan Application and Solicitation Disclosure
Electronic Communication Disclosure & Consent
YYYY
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
None
E-mail Address
Website terms of use Privacy Policy
Sallie Mae and the Patriot Act Social Security Number
Basic Information
Borrower
Call the agent 1-888-272-5543
First Name
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Loan Application and Solicitation Disclosure
Date of Birth
?
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Citizenship
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
Any - decide based on urgency
temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
Electronic Delivery Consent Disclosure Loan Application and Solicitation Disclosure
Getting Started
E-mail us I prefer Sallie Mae to contact me via:
Cell
___-___-____
Electronic Communication & Consent - Loan Application and Solicitation Disclosure
1
Click to chat
Cosigner
Call the agent
Getting Started
w
USER TEST NG 1
B
C
Submit Application
34 of 34
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
“Crystal Clear”
- Your Smart Option Loan
FRONT END DEV
Version 1 published January 11, 2010
Save
Contact (prai2@sapient.com)
1
H
Monthly Mortgage /Rent Amount
$
Concept: “Crystal Clear”
DEVELOPMENT & NTEGRAT ON m
Please select one
STYLE GU DE Back
m w m
Residence Type
By clicking the SUBMIT APPLICATION button, I certify that the information on this application is true and complete to the best of my knowledge. I understand and agree that you will obtain a copy of a consumer credit report in connection with this application. If I do not qualify for a loan under this program, I authorize you to use the information on my credit report to determine my eligibility for one or more other loan programs. If I ask, I will be informed of the name and address of the agency that furnished the report. I also authorize you to release the information contained in this request and my credit eligibility results to the school.
w
w
Gross Income (Per Year)
$
m w
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$
Only the Cosigner can/should be submitting the application for the credit pull.
m
11
Gross Income (Per Year)
$
Total Household Income
Please select one
S m
• The cosigner’s credit is pulled when the user clicks on the Submit Application button
LEARN MORE
Additional source of Income
Please select one
• The user will have to certify that he is the cosigner in order to be able to have their credit pulled (Through use of a check box)
C
Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Electronic Communication Disclosure & Consent Month(s)
Primary source of Income
Please select one
• The Borrower Requested amount will be pre-populated and read only for the cosigner section
B
Loan Application and Solicitation Disclosure
_____
Month
Financial Information
GU D
Annotation
A
Privacy Policy
Extension (Optional)
___-___-____
Year(s) and
Please review the disclosures
ID
Website terms of use
Length of Time at Current Employer
Year
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
Notes
APPLICATION WIREFRAMES / DESIGN
Continue
BRANDING & VISUAL DESIGN
22
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
of 54
Research & Analysis The purpose of this phase was to discover the opportunities, analyze the problems, understand the business (strategy, etc.) to define the goals of the project.
Sallie Mae, Online Loan Application
5 of 10
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
We used the stakeholder interviews, analyzed marketing reaseach recommendations, competitors and inductry dynamics, and talked to customers to establish the goals, and drive the direction of the project.
Sapient conducted stakeholder interviews early in the Discovery phase and posed key questions to multiple stakeholders across Sallie Mae
Who We Interviewed...
Expectations of the Future System...
Business Goals “Be the bedrock for the future” Volume
• Minimize exceptions • Increase pull-through rate to 25 % • Minimize drop-off rates
Profitability
• Deliver against brand promise • Communicate value proposition, benefits and rewards • Support optimization and cross / up selling opportunities
Contact (prai2@sapient.com)
Derrick Brown 21 years old, Male, Boston, MA
Measure of success...
Family
Parents are separated, he lives with his mother and older sister
“Be the bedrock for the future”
“Puts us back in position in the market”
Household Income
124 k+
Integrated, Unified System
Customer Satisfaction
Education Level
College
Technology Use
Uses his laptop for schoolwork as well as to keep up with friends on Facebook. Plays games online, watches videos on YouTube, buys items online, downloads music, uploads photos, and chats with friends online. Carries a mobile phone, listens to music on an iPod.
• Segment service level based on predictive modeling • Promote self-service • State of the art systems that are flexible and adaptive to product set growth
Quality
• Integrate the Borrower and Co-Signer process • Application, class systems, mainframe talk to each other so that data can be used by different departments
• Reduce the process time • Reduce credit risk • Reduce the reputation/compliance risk • Reduce exception
• Maximize segmentation modeling, use trending
Stake
Heidi Banfer and team
Brand
Cecelia Dwyer and team
Marketing & Sales
Brian Walsh and team
Credit Originations
Ken Olson and team
Loan Product Mgmt
Deborah Sather and team
Call Center
Troy Standish and team
Servicing
• Better Navigation
Patty Peterson and team
Collections
Dana Albertini and team
Bank
• Improve Combo flow, must recognize CoSigner initiated flow
Bridget McCabe and team
Legal & Compliance
Michelle Elkins and team
Loan Origination
Jonathan Ward
Web Channel
Eric Woodall
eCommerce
Charlie Rocha
Marketing & Sales
Timothy Hynes
Credit
Cost
• Targeted messaging and presenting dynamic text/content
• Acquisition can drive down the cost and increase the volume
“I need the money to go to college now.”
• Reduced cost to originate the loan
• Render on any device from anywhere Less Challenging Interface
• Fewer customer phone calls • Minimize drop off rates
Efficiency
• Make the system intelligent Modeled Around the User
• Positive customer feedback • Increase in web applications
• Put a structure in place that can be leveraged to build on top
Team
• Fewer disclosures
Interests
Plays soccer and basketball. Hooked on video games and Wii.
Goals
Would like to complete a Masters in Robotics
• Improved and unified Login functionality, Profile, Activity Center
User Experience Goals
Renee Mang
What We Asked... What are your top goals? How do you measure the sucess of those goals? How will redesign contribute to your goals?
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by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Persona 1 - Borrower
Stakeholder Interviews Stakeholder interviews are an important step in Sapient’s Discovery phase They help us understand the business goals, derive the design objectives and gather high level requirements from all parts of the organization They also help gain broadbased support and buy-in for the program, which eventually helps product adoption and lowers organizational resistence
Sallie Mae, Online Loan Application
Ease of Use
Relationship Building
• Quick, simple, intuitive process with fewer steps • Educate, inform, help and guide the user along the way • Empower the user to make the right decision by selecting options based on their needs • Personalization • Prevent users from making mistakes
• Present the personal face of Sallie Mae to the user
‘The Hasty Borrower’ – Prospective undergraduate student wanting to get a loan to complete college Derrick is a Senior in Mechanical Engineering, specializing in Robotics, at Boston University in Massachusetts He lives with his mother, a Nurse Practitioner, and his older sister, a High School Teacher His father runs a printing business in a neighboring town Derrick knows that his parents will help him with the loan application, and he wants to be done with it soon He knows little about the process The college event he attended with his mother provided some information His aunt recommended Sallie Mae to his mother and she decided to work with them since she knows them to be a safe and reputable organization Derrick knows his mother will research and complete everything about the loan herself – she always wants to make sure everything is right He hopes that it will be easy for her to follow and will provide all the information she needs so that he doesn’t have to go looking for it. They both would find it useful to see a breakdown of expected costs like the cost of living, boarding, etc , so they have a better idea of actual costs. In previous years they were surprised to find out how many additional expenses they did not factor into their planning
Behavior Web savvy. Possesses little financial experience and awareness Financially dependent Less prepared, conducted minimal research on the loan application process He likes there to be some user assistance, similar to the help he gets from Apple Tech Support At times, he prefers to call someone as he thinks the responses provided by a Chat session seem to be canned and pulled from a knowledge base – they lack the personal touch of talking to an actual person However, he thinks the Live Chat with a real person is cool
expectations Contemporary, easy to follow loan application process Does not want to be smothered with too much information and legalese. Since his mother fills out everything, he would like it to present enough explanation and instruction if she needs it at any point Likes the Apple website’s ease of use and interaction Would like to complete everything online quickly Does not want this to be time consuming, as he particularly dislikes numerous pages and steps
Objectives Would like the process to be as simple and fast as on the other sites where he spends his time He wants to be done with this process quickly
Customer Engagement Initiatives • Lifecycle approach to the customer base • Relationship-type pricing • Determine best option for the customer
• Start the conversation
How will it impact your organization? Your personal objectives? Critical success factors? Sallie Mae Online Loan Origination Redesign
What Sallie Mae needs to do to be successful?
22 of 25
Version 1.0 published January 04, 2010
Feature List 1 Category
Feature Name & Description
1
UX Best Practices
User friendly, intuitive, intergenerationally appealing, user-focused interface
2
UX Best Practices
Intelligent application
Financial Industry Examples
Sallie Mae, Online Loan Application
8 of 10
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Sallie Mae, Online Loan Application
“I want to give my child a firstclass education. I need to work with trusted lender who understands my needs and helps me along the way.”
Married with 30-year old and 21-year old daughters
Occupation
Non-profit business owner
Household Income
$ 100 – 124k
Education Level
College
Technology Use
Uses a desktop computer for business and personal use. Checks email, reads the newspaper online, pays bills, visits auction sites like eBay, makes travel reservations, visits school and non-profit websites, and chats with friends online. Has a mobile phone for business and personal use.
Interests
Likes coin collecting and gardening. Enjoys reading frequently and attending book reading clubs at the local library.
‘The Careful Co-Signer’ – Parent of a prospective college student Helen manages her own non-profit business. Her husband runs a restaurant Her oldest daughter, a 30-year old, is a psychologist and received several grants and scholarships to help pay her way through school In addition, Helen and her husband put down some money out of pocket to pay for her degree Their second daughter, a 21-year old, is a Senior in Biotechnology at the University of Florida, Gainesville She has received some scholarships as well; however, Helen and her husband will have to obtain some loans and pay some of the costs out of pocket to cover the full costs They expect their daughter to pay the rest when she graduates and is on her own feet They have both conducted some research on the internet as well as consulted with other friends who have taken out student loans for their children The right lender for her is someone who is trustworthy and an authoritative source of information that will educate her along the way
5 of 25
Version 1.0 published January 04, 2010
Key Guiding Principles
Persona 2 - Borrower Family
Sallie Mae Online Loan Origination Redesign
Contact (prai2@sapient.com)
Persona 3 - Cosigner Helen Jacobsen 56 years old, Female, Miami, FL
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by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
Behavior Moderate computer user Financially independent She understands this is a big financial obligation. Likes to be able to complete a task later if she needs to attend to something Always looks for a 1-800 number and a Help link, likes sites that have bigger text
Philip Douglas 37 years old, Male, Chicago, IL
expectations Must be an easy-to-use system that provides her a lot of handholding, easy-to-follow instructions, and reassurance that she is completing the task correctly Would like it to be similar to her experience talking to call center agents – conversational, interested in her needs and providing clear choices for her next action Must be secure as she is always concerned about safety and privacy online Must provide her clear directions instead of expecting her to figure out things on her own She wants to be educated about the whole process at the onset and along the way Would like to see a summarized explanation of the loan provided to her with a breakdown of details confirming her choices She would like to be told what to do next and be given hints, tips and advice on how to manage her loans
“This is an investment in my career; to work for me it must be at a good rate with flexible payment options.”
Family
Married with two six-year-old twin daughters
Occupation
Product Manager
Household Income
$101-124k
Education Level
College Graduate
Technology Use
Is an advanced computer user. Uses his laptop to check emails, pay bills, buy things from online stores, make travel reservations and network with professional associations, especially on LinkedIn. Carries a Blackberry to get in touch with family and people at work.
Interests
Mountaineering, rock climbing, and watching college basketball
Goals
Would like to complete a Masters degree in Cognitive Psychology to further his career goals
‘The Shopper Borrower’ – Returning graduate student Phillip works in a Telecom company; he loves his job and has been with the company for 8 years His wife Susan works part time on design assignments whenever an interesting opportunity comes her way Phillip thinks he is finally ready to start his Masters in Cognitive Psychology – something he has been putting off for a long time because of different commitments While he has been able to save money for an education, he is also responsible for a home mortgage and car loan His wife and he think it will be worth the time, effort and money to work on a Masters degree despite their already busy lives Phillip believes it will equip him to take on more challenging opportunities in the company and transition into an area of specialization that has always intrigued him Having been able to pay off his undergrad loans only two years ago, Phillip wants to get the best rate possible, as well as competitive payment options that can accommodate his obligations
Objectives Wants the loan application process to be as simple and intuitive as possible Wants one that will provide her with enough information and assistance if she needs it
Behavior Web savvy Believes in systematic planning of all key life initiatives. Acutely aware of financial obligations. Has been shopping around and researching loans with different vendors Wants to make a well-informed decision with a company that wins his confidence. May want to speak to an agent if he has any questions or wants confirmation during the application process.
Match the user’s mental model Attributes of Online Experience
Useful
Usable
expectations Best of breed delivery Sophisticated, intuitive, seamless, yet simple, minimalistic interface Would like a personalized, relevant experience Must be able to access enough information / assistance whenever needed to be empowered to make a decision and complete most of the process online
Objectives Wants a loan application process that is not time consuming and displays payment options and rates so that he knows what to expect
Desirable
Separate “learning” from “transaction” Bring the content and functionality to the user when needed, rather than sending the user to a new place to access them Dynamically change the events or sequence of events to match the user needs
Branded experience Establish the visual identity to match Sallie Mae’s brand guidelines
Desirable: Appeal to emotions Usable: Provide easy access to value Useful: Offers value
Voice and tone that is warm and welcoming, human & intelligent – avoid having the legal and technical tone dictate the experience Establish the trusted relationship – remind users of what they need to do in order to complete the application, gather key data to win them back if they abandon the process Remind them that they are in safe hands Provide personalized and targeted messaging to online users
Bring the community into the mix Consistently seek users’ comments, ideas, complaints and endorsements of the online experience Measure the customer experience based on their overall experience Allow users to rate elements of the experience – i e help topics, care issue handling, chat sessions – to understand user segments and preferences
Focus on personalization Allow users to create and maintain online profiles Encourage users to self identify, i e , login/sign in Personalize content based on the user states (i e unknown prospect, known user, etc.) and profile (cosigner, borrower, etc )
Progressive disclosure Provide the right information in the right amount at the right time Do not overwhelm the user with all the information at once
Demonstrate sense of progress/accomplishment Show a progress bar at the top
Remove distractions No sub-navigation, search As much as possible, put the disclosures on the right side of the page (present but not intrusive)
3
4
UX Best Practices UX Best Practices
In-line error display
Dynamic address validation to reduce mail returns
•
Dynamic in-line error messaging and field validation to minimize errors
•
Progressive form building based on user inputs
Personalization •
Ability to serve up content and relevant products and services based on past user behavior, profile information, searches, bookmarks in order to save time, cut down duplicative / repetitive tasks, provide increasingly specific information
Clear signposting and labeling Nomenclature
Eliminate long text, pop-ups, and unnecessary screens
•
Headings
•
Instructional text, calls to action
Provide clear action buttons at the same place on every screen
•
Progress bar
•
Provide clear communication and easy to follow instruction at the onset of the process and right through it Indicate to users where they are in task progression
Allow users to recover from mistakes Allow back and forth between screens rather than having to cancel and start over
5
UX Best Practices
Simplify and minimalize number of steps
6
UX Best Practices
Predictive search
UX Best Practices
Simpler, unified registration process
Contextual help on the screen Ability to save/stop at any time and pick up where one left off
7
Ability to review/edit the information before key actions such as credit check
•
•
Reduce to a 3-4 step execution of the entire flow
Allow suggested terms in a searchbox, drop-down with the search query to facilitate quick findability, help to locate school
•
Global login module tied in to user dashboard for the whole process
•
Creation of a user profile at the beginning of the process
•
Integrated user account module -- Activity Center: One place for all things related to the account where the user can change personal information, review pending application status, subscribe to notifications and alerts. User profile may be linked to the login and task completion flows to instill in users the value of managing their account.
•
Signup to MYL -- for auto payments
•
Clearly state customer value and rewards -- drive user engagement and loyalty through the application by communicating the benefits and value of registration with Sallie Mae
UX Best Practices
Promote better readability throughout the application
9
UX Best Practices
Modal AJAX overlays
10
UX Best Practices
E-Signature ease of use
8
Provide error feedback where the error was made Explain in plain English what the error was and how to correct it
Prepopulate known user information, persistent cookie to recognize user from a previous session
•
•
Show the list of tasks completed as well as those which need to be completed Provide users with information as to what documents (or disclosures) they may have skipped that will need to be reviewed/filled out later
•
•
•
Improved typography to allow visual hierarchy, use of appropriately-sized text, color and contrast to distinguish importance, etc
Instructional content, user input, filters and lengthy content can be alternately presented in modal AJAX windows: Users may read, accept and close and continue with the task at hand
Produced by Sapient Corporation, for Sallie Mae
Personas helped user experience team uniquely to understand how to model the application design. Business analysis helped us to understand (and user research validated) that the persona of a “cosigner” is more improtant to be encouraged and welcomed by the application design than the “borrowers” themself to meet the goals of the application (e.g. to improve the performance of loan completion, better creadit worthiness loans, & reducing the abondonment of loans and customer support to the applicants.
Produced by Sapient Corporation, for Sallie Mae
Recommendations: List of feature/functionality enhancements
Other Industry Examples
AP PL E AM AZ FA ON CE B LA OO ND K S AL EN D IC E EX CO PE M D RE IA DB O X
ID
SIM PL PN ETU IT C IO CH N A CIT SE I W EL LS F M IN ARG T O DIS CO VE FID R EL IT DIT Y EC ST H AT EF PR AR M O G RE SS G EIC IV E O
and many more
User Value
Business Value
Feasibility
Sallie Mae, Online Loan Application
14 of 14
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
Conceptual Models Sallie Mae, Online Loan Application
Sallie Mae, Online Loan Application
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
12 of 14
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
Concept Model - Return Users
Online Application process (OLA)
Referral Sources:
3rd When a user enters his or her name and social security number, Referral sources include direct online/offline marketing Party the system checks for a match If this user previously started an campaigns, search engines, and 3rd parties (such as Site application, the user is offered the opportunity to complete the Schools, Lenders and Partners) The online application application model caters to the needs of all sources
Search
SallieMae.com
In general the OLA process assumes the following: •
Web site terms and conditions accepted
•
Status of Borrower, Cosiigner or Combo established
Direct
3rd Party Site
Search
SallieMae.com
Enters Application Entry Points
•
Not logged in
•
Started but not finished (abandoned or registered user)
SallieMae com Partners
We used the stakeholder interviews, analyzed marketing reaseach recommendations, competitors and inductry dynamics, and talked to customers to establish the goals, and drive the direction of the project.
The online application model assumes that before entry into the application, user identification, terms & conditions and product selection will take place However, OLA will take care of identifying the user (as a Borrower or Cosigner)
User identification
Disclosures & Consent
Search Engines
Pre-Filtering: Product Selection
• Application Results • Additional Information • e-Signature
Product Selection
Schools
This process occurs when a user visits the OLA and has:
of 54
STEP 3 : Results
• Loan Amount • Employment Information • Financial Information
Digital Communication Consent
Borrower or Cosigner
The Online Application process includes the capability to recognize users that have previously entered application data but not completed the application
The Online Application Process is a free standing application used by multiple loan types The OLA process captures user information and completes the loan application in a simplified process
STEP 2 : Loan Application
• Borrower’s Information • Address Information • School Information
13 of 14
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Contact (prai2@sapient.com)
Product selected
pg.
STEP 1 : Basic Information
Concept Model - Application Context The purpose of this phase was to discover the opportunities, Direct analyze the problems, understand the business (strategy, etc.) to define the goals of T&C the project. •
23
Conceptual Model
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Other referral sites (e g simpletuition com)
Logged
n
Needs Calculation
Y
In?
unknown
Web site T&C Privacy Policy Cosigner Information
Known
Online Loan Application:
User identity Verified
Cost of Attendance
Confirmation & Next Steps
Sign-in
This is the key focus of our project
OLA Page 1
OLA Process
n
Recognize?
Y
OLA Page 1
Verify
Unfilled
Abandon task
OLA Page 2
OLA Page 2
Activity Center
Identifies users who
Activity Center:
OLA Page 3
All loan applications including abandoned (not-completed) applications are pulled into the Activity Center
Activity Center
Usage scenario helped us develop the hypothesis of the interaction model and varify by user testing.
Sallie Mae, Online Loan Application
Abandon task
Filled
•
Abandoned applications
•
Are not logged in
Start / Restart Application
OLA Page 3
Get back to the OLA
17 of 22
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Get back to the OLA
Contact (prai2@sapient.com)
Scenario 2a - 1: Borrower adds a cosigner Sallie Mae, Online Loan Application
16 of 22
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Sallie Mae, Online Loan Application
School Information Website Terms & Cond Privacy paragraph
Borrower
Personal Info
NeXT
ACCePT
Wants to go through the loan application by himself
System store this information
Throughout the application process, the borrower has multiple opportunities to add a cosigner to his loan application.
Name (First, MI, Last, Suffix) E-mail Primary phone # Citizenship DOB SSN, Verify SSN
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
Contact (prai2@sapient.com)
Lorum Ipsum | Ehenditas | Veniminis non pore
- Your Smart Option Loan
1
Basic Information
Loan Application
2
Borrower
Chat Now Nuestras operadoras estan para ayudarles en vivo y al momento.
Click to chat
Cosigner
Getting Started
Results, Loan Rates & Est Costs Accept Loan terms
MI
Last Name
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
None
E-mail Address
E-mail us
Primary Phone
Any - decide based on urgency
Other
*
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
MM /
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Website terms of use Privacy Policy Loan Application and Solicitation Disclosure
Date of Birth
?
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
I prefer Sallie Mae to contact me via: Cell
___-___-____
Electronic Communication & Consent - Loan Application and Solicitation Disclosure temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
Electronic Delivery Consent Disclosure Loan Application and Solicitation Disclosure
DD
/
References
Electronic Communication Disclosure & Consent
YYYY
Sallie Mae and the Patriot Act
*** Primary Phone pre-pop Street, City, State, Zip Primary, Secondary Phone Length of time at address
Social Security Number
XXX -
XX
-
Confirm Social Security Number
XXXX
XXX -
XX
-
XXXX
NeXT
Permanent Address
School & Enrollment Info CoNTINUe
Getting Started Permanent Address About Your School
Loan Amount Employment Information Financial Information
Borrower
Employment Info
Employment status Employer name Occupation Work phone #, Extension Length of time at employer
Secondary Phone (Optional) Cell
Other
___-___-____
Cell Other
Month(s)
e-Signature
LEARN MORE
About Your School School
Search and locate your school
?
Degree/certificate of Study
LEARN MORE
Month
Year
3.
Total Loan Amount
$
Interest Rate
00,000.00
The total amount that you are borrowing
e-Signature - First name - Last name - Date
$
The estimated dollar amount the credit will cost you
000.00
$
Borrower
Month
Add a Cosigner
Loan Approval Disclosure
LEARN MORE
First Name
e-Signature
Last Name
Address, etc
Primary Phone
___-___-____
Relationship to Borrower (Optional)
Relationship to Borrower (Optional)
Street Address Line 1 (Optional)
Street Address Line 1 (Optional)
NeXT
State (Optional)
Zip Code (Optional)
City (Optional)
State (Optional)
Zip Code (Optional)
2
Application Information
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First Name
MI
Joshua
M
Nobis et autetur? Ucil illesti untur? Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, aligeni assitissum quam quam harias maxim is doluptati voluptatus alignat. Natemporerum inulparum unt ad maionse reius doluptaquis modi omnis volore ius utetur? Ut vendunt fuga. Itatiaercia
Last Name
Suffix (Optional)
Smith
None
Date
01 / 06 / 2010
3
Signature & Closing
Ohio Residents: Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Unte officilla quidebitate atus escipsam fuga. Faccum reheniet lacerferro corehenet antur, ut a qui torro dolupta estrum que nem explibus, optatio. Tendigentem acerchilit everuptatem volupid magnien ducius aut magnis volorae et mosape non pore rem doles adit lis sequatios ene pratias dessin re nobit libusan duntiatur, sam ulparchillab isquias res sequas autem que plique nonsene magnam sitassim ut autaturis re de volest, autemperor sequiat uscidessed ea cor sus et voleseq uaerem eum hilleniatent voluptae volorit atemquam, et, volupti quuntum fuga. Me earchillabor simpore periae ratur ad exeristrum corat ma seni omnimin ctiaspe odipicipsant volupta tissunt etur?
Need Help? Chat Now
Loan Amount Employment Information Financial Information
School & Enrollment Info
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Nuestras operadoras estan para ayudarles en vivo y al momento.
Click to chat
Cosigner
Save
Back
Call the agent
CoNTINUe
Submit Electronic Signature & Continue
1-888-272-5543
Cost of Attendance
$
All the agents are currently busy. Average waiting time is 3:45 min.
Estimated Financial Assistance
$
Difference
$
0,000,000.00 0,000,000.00
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0,000,000.00
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Loan Amount Requested Loan Amount
Your relationship to the Student
0,000,000.00
$
E-mail us
Check the cost of attendance - Is ma volorehende doleseribus et lam unt. Suntem adi none eicillam, siminimus.
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
*
Add a Cosigner
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Website terms of use LEARN MORE
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Extension (Optional)
___-___-____
_____
Month
LEARN MORE
Gross Income (Per Year)
$ Gross Income (Per Year)
Additional source of Income
Please select one
Electronic Communication Disclosure & Consent Sallie Mae and the Patriot Act
Borrower When the borrower has received the results of his application and has e-Signed it, he is recommended to create an account and go to the Activity Center.
1 Basic Information Loan Application Confi rmation and Next2 Steps
Getting Started
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$
Activity Center
The borrower also has the option of having some of or all the documents e-mailed to him. He can also print the documents for his records.
Borrower Name
1.
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3.
2.
Create Your Account
CoNTINUe
Total Loan Amount
E-mail Address: $ 00 Create Password: password The total amount that you
00,000.
Interest Rate
00.00% Your current interest rate
Finance Charge
Auth. Interview Needed?
the credit will cost you
$
Download
By clicking the SUBMIT APPLICATION button, I certify that the information on this application is true and complete to the best of my knowledge. I understand and agree that you will obtain a copy of a consumer credit report in connection with this application. If I do not qualify for a loan under this program, I authorize you to use the information on my credit report to determine my eligibility for one or more other loan programs. If I ask, I will be informed of the name and address of the agency that furnished the report. I also authorize you to release the information contained in this request and my credit eligibility results to the school.
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Loan Application and Solicitation Disclosure Website terms of use
Privacy Policy Electronic Communication Disclosure & Consent Loan Application and Solicitation Disclosure Borrower Self Certification Electronic Communication Disclosure Mae and the Patriot Act &Sallie Consent
Promissory Note Sallie Mae and the Patriot Act e-Signature
Cosigner Personal Info
Loan Approval Disclosure Promissory Note Go To Salliemae.com
Go To Your Activity Center LEARN MORE
First Name
Last Name
Primary Phone
___-___-____
___-___-____
Relationship to Borrower (Optional)
Street Address Line 1 (Optional)
Street Address Line 1 (Optional)
City (Optional)
State (Optional)
Zip Code (Optional)
City (Optional)
NeXT State (Optional)
Zip Code (Optional)
LEARN MORE
Electronic Signature By selecting "Submit Electronic Signature" below, I am: - Signing the Smart Option Student Loan Promissory Note and Self Certification Document, I am certifying that I have read, understand, and agree to the terms and conditions of the Smart Option Student Loan Promissory Note materials.
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First Name
MI
Joshua
M
Last Name
Smith
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Suffix (Optional)
None
Date
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Back
e-Signature
Reference 2 Last Name
Primary Phone
Save
Borrower e-Signature
e-Signature - First name - Last name - Date
Submit Electronic Signature & Continue
School Information Website Terms & Cond Privacy paragraph
ACCePT
Borrower The borrower at first wants to go through the application by himself, but then he decides that he wants to add a cosigner.
Personal Info
NeXT
System store this information
Name (First, MI, Last, Suffix) E-mail Primary phone # Citizenship DOB SSN, Verify SSN
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
For the purpose of win back, recognize returning customers, and consolidating existing record/applications
Loan Details The light box with the Cosigner screens appear in front of the borrower’s existing screens and then put the borrower back into the flow where he left off
NeXT
Employment Info
Address, etc
NeXT
School & Enrollment Info CoNTINUe
“Add Cosigner” option taken?
n
*** Primary Phone pre-pop Street, City, State, Zip Primary, Secondary Phone Length of time at address
Self Certification - Cost of attendance - Est. financial assist. - Difference Total requested loan amount (Pre-filled from “difference”)
Name (First, MI, Last, Suffix) E-mail Primary phone # Citizenship DOB SSN, Verify SSN
Borrower The borrower can enter as much information as they can for their cosigner. They can also enter a minimum of information which will be Lead information (First and Last name, Permanent address, Phone number, E-mail address
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
Employment status Employer name Occupation Work phone #, Extension Length of time at employer
Borrower - Pending Results, Loan Rates & Est Costs Accept Loan terms
References
NeXT NeXT
Potentially: - Previous Address - Current Mailing Address
Financial Info
*** School and State pre-pop “Add Degree/Certificate of study Cosigner” Year in School option Anticipated Graduation taken? Course of Study Cumulative GPA Academic Period for Loan Enrolment Status
CoNTINUe
Primary income Additional income (+ Source) Additional household income (+ Source) Other assets (Ownership of accounts) Residence type Monthly housing payments
System store this information
For the purpose of win back, recognize returning customers, and consolidating existing record/applications
Address, etc CoNTINUe
*** Primary Phone pre-pop Street, City, State, Zip Primary, Secondary Phone Length of time at address
Right Column • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
“Add Cosigner” option taken?
Borrower e-Signature
The borrower can enter as much information as they can for their cosigner. They can also enter no information at all
Cosigner Employment Info
NeXT
Cosigner Financial Info
CoNTINUe
Potentially: - Previous Address - Current Mailing Address
Employment status Employer name Occupation Work phone #, Extension Length of time at employer
Primary income Additional income (+ Source) Additional household income (+ Source) Other assets (Ownership of accounts) Residence type Monthly housing payments
Check whether the user is the cosigner. If the user is the cosigner, then pull credit
Right Column • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
Congratulations Next Steps - Send Cosigner notice - Create account - Activity Center CoNTINUe
Activity Center
In addition to creating an account and going to the Activity center, the borrower is asked whether or not he wants SM to contact his cosigner about finishing his part of the loan
e-Signature - First name - Last name - Date
CoNTINUe
n
“Add Cosigner” option taken?
Y
Y
LIghT BoX
Cosigner Personal Info
NeXT
System store this information
Y
References - Name - Primary Phone - Relationship to borrower - Address (Street, city, state, zip)
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • Borrower Self Certification • SM and the Patriot Act • Loan Approval Disclosure • Promissory Note • e-Signature
Borrower credit pulled
Auth. Interview Needed?
For the purpose of winback, recognize returning customers, and consolidating existing record/applications
Congratulations Next Steps - Send Cosigner notice - Create account - Activity Center CoNTINUe
n
Borrower
Loan Results Loan Rates & Estimated Total Costs Accept Loan Terms
NeXT
Activity Center
To be reviewed & signed
Relationship to Borrower (Optional)
Primary income Additional income (+ Source) Additional household income (+ Source) Other assets (Ownership of accounts) Residence type Monthly housing payments
Scenario 2a - 2: Borrower adds a cosigner
CoNTINUe
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I Accept the Terms of the Loan
Back
Additional Information
References
References - Name - Primary Phone - Relationship to borrower - Address (Street, city, state, zip)
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • Borrower Self Certification • SM and the Patriot Act • Loan Approval Disclosure • Promissory Note • e-Signature
Address, etc
Loan Approval Disclosure Borrower Self Certification
Reference 1 First Name
Y
Website termsthe of use Please review disclosures
00,000.00
The estimated amount you will have paid when you have made all the payments
Accept LoanActivity TermsCenter Go To Your
Only the Borrower can/should be submitting the application for the credit pull.
NeXT
Either one of us will call you or send you e-mail reply, depending on your case. Either way, kindly allow us 24 hours.
It helps improve your chances to get a
Total of Payments
000.
$ 00 Confi rm Password: password The estimated dollar amount
Results, Loan Rates & Est Costs Accept Loan terms
Borrower credit pulled
Add a and Cosigner Your Disclosures Documents
Create a password. This information is needed to find your application. Tem fugiatempori nos dolorestint laudae des enis doluta nossitia net verume liquo illaces simolest, excernatem fugia voluptam a que officiae exceperio ea cum faceper epraerf erepudae plitian iatur, omnit, nem in natecto blab illa doloribus.
Loan Rates & Estimated Total Costs Provide an e-mail address and create a password. This information is needed to find your application later on.
Since this is now a borrower/cosigner application, the result of the application will be Pending until the Cosigner finished his part of the application
Loan Results Loan Rates & Estimated Total Costs Accept Loan Terms
CoNTINUe
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Submit Application
Financial Info
*** School and State pre-pop Degree/Certificate of study Year in School Anticipated Graduation Course of Study Cumulative GPA Academic Period for Loan Enrolment Status
*
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Loan Approval Disclosure - Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, Reasons why youquam should go toharias Your Activity Center: aligeni assitissum quam maxim is doluptati voluptatus alignat.
$
Employment status Employer name Occupation Work phone #, Extension Length of time at employer
Borrower - Pending
E-mail us
What's next?
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are borrowing
Monthly Mortgage /Rent Amount
All the agents are currently busy. Average waiting time is 3:45 min. LEARN MORE
Yes, please send my cosigner an e-mail with instructions on how to finish the application.
3 Please select one
Click to chat
Call the agent 1-888-272-5543
Address line 1, City, State, ZIp code
Application Should WeResults Contact Your Cosigner? Congratulations! Your loan request has been conditionally approved Use the following e-mail address: JohnSmith@Domain.com
Gross Income (Per Year)
Residence Type
Chat Now Nuestras operadoras estan para ayudarles en vivo y al momento.
Sallie Mae Bank
NextAddress Stepsline 1, City, State, ZIp code
2
$
Please select one
Application Results Additional Information
About Your School Financial Information You have successfully completed your SallieMae Smart Option Loan, uid ut maxima quatet re venis ditiaE-Signature a sitas sit reribus, quis ni sit, explatu reiusantur abore explignatqui de nulparchil inci tem fugiatempori nos dolorestint laudae des enis doluta nossitia net verume liquo illaces simolest, excernatem fugia voluptam a que officiae exceperio ea cum faceper epraerf erepudae plitian iatur, omnit, nem in natecto blab illaBorrower doloribus. Lender
1
“Add Cosigner” option taken?
Need Help?
Results
3
Loan Amount Employment Information
Permanent Address Congratulations!!!
Month(s)
Primary source of Income
Please select one
- Your Smart Option Loan
Congratulations Next Steps - Create account - Activity Center CoNTINUe
Length of Time at Current Employer Year(s) and
Privacy Policy Loan Application and Solicitation Disclosure
Financial Information
Potentially: - Previous Address - Current Mailing Address
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It helps improve your chances to get a loan as well as lower your rate!
Please review the disclosures
I am the Student
Current Employer Name
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
NeXT
LEARN MORE
- Signing the Smart Option Student Loan Promissory Note and Self Certification Document, I am certifying that I have read, understand, and agree to the terms and conditions of the Smart Option Student Loan Promissory Note materials.
Self Certification - Cost of attendance - Est. financial assist. - Difference Total requested loan amount (Pre-filled from “difference”)
NeXT
By selecting "Submit Electronic Signature" below, I am:
Borrower Self Certification
Save
*** Primary Phone pre-pop Street, City, State, Zip Primary, Secondary Phone Length of time at address
To be reviewed & signed Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Promissory Note
Continue
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Back
Employment Info
Electronic Communication Disclosure & Consent
Reference 2 Last Name
___-___-____
NeXT
Loan Application and Solicitation Disclosure
Borrower Self Certification
Primary Phone
Loan Details
Privacy Policy
00,000.00
The estimated amount you will have paid when you have made all the payments
Sallie Mae and the Patriot Act
First Name
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
For the purpose of win back, recognize returning customers, and consolidating existing record/applications
Year
Loan Amount
Year
System store this information
Name (First, MI, Last, Suffix) E-mail Primary phone # Citizenship DOB SSN, Verify SSN
Website terms of use
Total of Payments
00.00% Your current interest rate
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Accept Loan Terms
Additional Information
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Basic Information Getting Started Permanent Address About Your School
Total Household Income
n
Finance Charge
Loan Approval Disclosure - Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, aligeni assitissum quam quam harias maxim is doluptati voluptatus alignat.
Reference 1
- Your Smart Option Loan
1
Ownership of Accounts
Auth. Interview Needed?
Download
Electronic Signature
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • SM and the Patriot Act
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
Please review the disclosures
City (Optional)
To
Year
Employed
Borrower credit pulled
*
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NeXT
Enrolment Status
Month
Please select one
CoNTINUe
2.
The borrower at first wants to go through the application by himself, but then decides to add a cosigner.
Personal Info
on a scale of
Political Sciences
From
E-mail us Either one of us will call you or send you e-mail reply, depending on your case. Either way, kindly allow us 24 hours.
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ACCePT
Borrower
Scale
Academic period for the loan
Work Phone Number
Financial Info
All the agents are currently busy. Average waiting time is 3:45 min.
What's next?
Congratulations! Your loan request has been conditionally approved
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Loan Rates & Estimated Total Costs
CoNTINUe
Anticipated Graduation / Completion
Freshman Cumulative GPA
Occupation
n
1-888-272-5543
Application Results
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
Grade Level
Undergraduate Degree Course of Study
Employment Status
Primary income Additional income (+ Source) Additional household income (+ Source) Other assets (Ownership of accounts) Residence type Monthly housing payments
Call the agent
Sallie Mae Bank
Address line 1, City, State, ZIp code
I have read the terms of the loan in the Loan Approval Disclosure
Additional Phone (Optional) Cell
___-___-____
Other
Month
Year(s) and
My Permanent Address is different from my Current Mailing Address
Employment Information
NeXT
Chat Now Nuestras operadoras estan para ayudarles en vivo y al momento.
Lender
Address line 1, City, State, ZIp code
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NeXT
Application Results Additional Information E-Signature
Borrower Name
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
Self Certification - Cost of attendance - Est. financial assist. - Difference Total requested loan amount (Pre-filled from “difference”)
Need Help?
Results
3
Click to chat
n
Loan Details
Loan Application
2
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Zip Code
Select State
___-___-____
Save
“Add Cosigner” option taken?
Basic Information
I Accept the Terms of the Loan State
Primary Phone
*** School and State pre-pop Degree/Certificate of study Year in School Anticipated Graduation Course of Study Cumulative GPA Academic Period for Loan Enrolment Status
School Information Website Terms & Cond Privacy paragraph
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- Your Smart Option Loan
1
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City
Year
“Add Cosigner” option taken?
References - Name - Primary Phone - Relationship to borrower - Address (Street, city, state, zip)
Right Column • Add a cosigner • Website Terms of Use • Privacy Policy • Electronic Communication Consent • Loan Application and Solicitation Disclosure • Borrower Self Certification • SM and the Patriot Act • Loan Approval Disclosure • Promissory Note • e-Signature
Street Address Line 1
Street Address Line 2 (Optional)
Potentially: - Previous Address - Current Mailing Address
Length of Time at this Address
When the borrower clicks on the Continue button, he is asked whether or not he would like to add a cosigner to his application.
Loan Results Loan Rates & Estimated Total Costs Accept Loan Terms
NeXT
1-888-272-5543
First Name
Citizenship
NeXT
Need Help?
Results
Call the agent
For the purpose of win back, recognize returning customers, and consolidating existing record/applications
Address, etc
3
Getting Started Permanent Address About Your School
18 of 22
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Contact (prai2@sapient.com)
Scenario 1: Borrower OLA experience
In addition to creating an account and going to the Activity center, the borrower is asked whether or not he wants SM to contact his cosigner about finishing his part of the loan
24
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Concepts & User Testing
Sallie Mae, Online Loan Application
by LAURIE BRYKMAN, PRIYA PAUL, PRADYOT RAI
Sallie Mae, Online Loan Application
Version 1 published December 30, 2009
Contact (prai2@sapient.com)
by LAURIE BRYKMAN, PRIYA PAUL, PRADYOT RAI Version 1 published December 30, 2009
Contact (prai2@sapient.com)
Basic Information
2
Personal Information School Information Addresses Borrower
*
Application Information
3
Signature & Closing
Loan Application
3
Need Help?
Results
Click to chat
Call the agent
Getting Strated
1-888-272-5543 MI
* Last Name
All the agents are currently busy. Avarage waiting time is 3:45 min.s
* Suffix
Email us * Email Address
Primary Phone
I prefer Sallie Mae to contavt me via:
___-___-____
Any - decide based on urgency
Electronic Communication Disclosure & Consent QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliaia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur?
Test for PDF Communication
> Click Here
XX
/
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00,000.00
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* Difference
00,000.00
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Remind me later!
XXX /
XX
/
Add a Co-Signer
It helps improve your chances to get loan as well as lower your rate!
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Electronic Communication Disclosure & Consent
I am the Student
Email us
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Borrower Self Certification
* Present employer name QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut
* Occupation
Please select one
Co-Signer
Lender
Co-Signer Name
Sallie Mae Bank
Address line 1, City, State, ZIp code
1-888-272-5543
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1. 2.
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3.
___-___-____
View the full disclosure
Please select one
* Additional source of Income
* Total Household Income
$ * Gross Income
$ * Gross Income
$
Month * Per
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*
QuiassumIn rernat. Acerum volutemquia intium rent.later on. Provide an email address and create a password. This information is needed to recall your application Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et test, conserum eturerum id eatur?
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent.Email Obis solut delliatur mod quo exped quia aut Address doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur?
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> Click Here
Create a Password password I have read, understood and accepted the disclosure information
Review Loan Documents Download
Finance Charge
00.00%
$
Your current interest rate
The estimated dollar amount the credit will cost you
000.00
* Social Security Number
Submit E-signature
XXX /
Total of Payments
$
Add a Co-Signer
It helps improve your chances to get
XX
/
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Website terms of use
Confirm a Password
password
Electronic Communication Disclosure & Consent
* Confirm Social Security Number
XXXX
XXX /
XX
/
* Citizenship
Continue
XXXX * Date of Birth
00,000.00
?
The estimated amount you will have paid when youhave made all the payments
Please review the disclosures
MM /
DD
/
YYYY
Address * Street Address Line 1
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QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
Street Address Line 2
Tvendunt fuga. Itatiaercia aboribusam dolor sumquiae arum litat rectuscia. Endunt fuga. Itatiaercia aboribusam rectuscia dolor litat sumquiae arum. * City
* State
* Home Phone
* Cell Phone
* Zip Code
Select State
References 2 ___-___-____
* Per
Month
___-___-____
* Duration of stay
Select period of stay * Ownership of Accounts
Please select one
* Residence Type
Please select one
* Monthly Mortgage /Rent Amount
$
Back
Save
LEARN MORE
About School
Continue
* Where is your school located?
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Back
XXXX
Any - decide based on urgency
Electronics Disclosure Information And Consent
Interest Rate
Either one of us will call you or send you email reply, depending on your case. Either way, kindly allow us 24 hours.
I prefer Sallie Mae to contavt me via:
volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur?
To be reviewed & signed
I have read and accepted the terms
References 1
Month
Primary Phone
To Save Your Loan Information...
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* Per
All the agents are currently busy. Avarage waiting time is 3:45 min.s
* Suffix
dolorestint laudae des enis doluta nossitia net verume liquo illaces simolest, excernatem fugia voluptam a que officiae exceperio ea cum Send me the loan terms andfaceper services, etc. via email. QuiassumIn rernat. epraerf erepudae plitian iatur,Acerum omnit, nem inPDF natectoTest blabfor illaPDF doloribus. Communication
Natemporerum inulparum unt ad maionse reius doluptaquis modi omnis volore ius utetur * Gross Income
* Last Name
loan as well as lower your rate! QuiassumIn rernat. Acerum volutemquia rent. Obis solut delliaia aut doluptatus, cum Aquod molut et optatium expellic to test,recall conserum id eatur? Provideintium an email address and create a password. This information is needed youreturerum application later on. Tem fugiatempori nos
Accept Loan Terms
* Primary source of Income
MI
Electronic Communication Disclosure & Consent
Website terms of use
Month
LEARN MORE
1-888-272-5543
Email us
Borrower Self Certification
00,000.00
Click to chat
Call the agent
___-___-____
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Nobis et autetur? Ucil illesti untur? Oloraerum qui ut im audit omnihic test por as dolupta tionseque idero et omnis quas sit eum, quis eum ut etus, aligeni assitissum quam quam harias maxim is doluptati voluptatus alignat.
$
Nuestras operadoras estan para ayudarles en vivo y al momento.
* Email Address
Electronic Communication Disclosure & Consent
The total amount that you are borrowing
Chat Now
Please review the disclosures
Electronic Disclosure
Need Help?
Results
Add a Co-Signer
* First Name
Either one of us will call you or send you email reply, depending on your case. Either way, kindly allow us 24 hours.
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3
Getting Strated
Email us
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*
Borrower
All the agents are currently busy. Avarage waiting time is 3:45 min.s
What's next?
Loan Application
2
Personal Information School Information Addresses
Call the agent
Address line 1, City, State, ZIp code
Congratulations! Your loan request has been conditionally approved
Total Loan Amount
* Duration of time at the employer
Year
Borrower
Borrower Name
Loan Rates & Estimated Total Costs
* Work phone number
Basic Information
1
Nuestras operadoras estan para ayudarles en vivo y al momento.
Credit Details
Either one of us will call you or send you email reply, depending on your case. Either way, kindly allow us 24 hours.
LEARN MORE
Employed
Chat Now
Electronic Communication Disclosure & Consent
Employment Information * Employment status
Accept loan terms eSign Additional Information
Search and locate your school * Degree/certificarte of Study?
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* Confirm Social Security Number
XXXX
*
00,000.00
Need Help?
Results
3
Employment Borrower Source of Information Financial
Address line 1, City, State, ZIp code
All the agents are currently busy. Avarage waiting time is 3:45 min.s
Website terms of use * Your relationship to the Student
Financial Information
Website terms of use
I have read, understood and accepted the disclosure information
XXX /
00,000.00
Requested Loan Amount
Loan Application
Click to chat
1-888-272-5543
* Loan Amount
2
Personal Information School Information Addresses
Call the agent
* Estimated financial Assistence
Please select one
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et test, conserum eturerum id eatur?
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur?
* Social Security Number
Either one of us will call you or send you email reply, depending on your case. Either way, kindly allow us 24 hours.
Basic Information
1
Add a Co-Signer
Nuestras operadoras estan para ayudarles en vivo y al momento.
Add a Co-Signer
* First Name
Contact (prai2@sapient.com)
Save the application
Click to chat
* Cost of Attendence
Chat Now
Personal Information School Information Addresses
Need Help? Nuestras operadoras estan para ayudarles en vivo y al momento.
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*
Version 1 published December 30, 2009
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Chat Now
Loan Details Employment Borrower Source of Information
Loan details Borrower Self Certification
Borrower
by LAURIE BRYKMAN, PRIYA PAUL, PRADYOT RAI
Sallie Mae, Online Loan Application
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1
2
Contact (prai2@sapient.com)
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Basic Information
Version 1 published December 30, 2009
Loan Application Screen 3
Loan Application Screen 2
Loan Application Screen 1
1
by LAURIE BRYKMAN, PRIYA PAUL, PRADYOT RAI
Sallie Mae, Online Loan Application
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
?
* Upcoming Year?
Undergraduate Degree
Freshman
* Course of Study?
* Cumulative GPA
Political Sciences
Continue
* Academic period for the loan
* Citizenship
From
* Date of Birth
?
MM /
DD
/
Visual Design was used in the first user testing. Second user test was carried out by interactive prototypes. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
Street Address Line 2
User tests provided some key validations and recommendations for fintuning the designs.
Sallie Mae, Online Loan Application
January 5th & 6th 2010
Location
Newton, MA
Participants
10 respondents representing the ‘Borrowers’ and ‘Cosigners’ demographics within Sallie Mae’s student loan customer base
Technique
One hour long one–on–one interview sessions following the ‘Think Aloud’ protocol
* Cell Phone
___-___-____ Test setting
* Duration of stay
Select period of stay
LEARN MORE
About School * Where is your school located?
Search and locate your school * Degree/certificarte of Study?
?
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
* Upcoming Year?
Undergraduate Degree
* Academic period for the loan
Month
Year
To Month
A room in the Upromise facilities in Newton, MA
Test procedure
The Moderator facilitated the session while users reviewed the OPENET Screens and OLA wireframes on a laptop The sessions were relayed though an Intercall web meeting
Administered by
Sapient and Upromise
Year
Year
Highlights 1 the overall response to the new OLA The wireframes tested for the redesign were well received and appeared to have a high level of customer satisfaction Some of the ways users described the new design were: “Pretty good, pretty thorough,” and “Lovely, very easy, asking me all the info that I would have on the top of my head” Users appreciated: The concise fields The order of information requested The simplified look, organization and brevity The prominent display of contact information
2 positive aspects of the new OLA experience Users reacted very positively to the new approach of the presentation of the task in the new design Some of their responses included: “Very nice summary of loan, I would like to see what happens if loan payments are missed” and “Presentation of info very good, pretty simple, nice, well-laid out”
Goals & Objectives Eliciting qualitative responses from current users on their impressions of the new OLA redesign concepts Their satisfaction levels were gauged and suggestions for improvement were gathered
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
Recommendations 4 Areas of improvement in the OLA design A reinforcement and clearer presentation of some elements of the design would help users find the experience more intuitive and provide the desired guidance Some of the users’ comments on ways to improve the design were: “Insert a headline for References with some descriptive text saying why the references are needed” Other design elements mentioned were: A status or progress bar Although customers liked the step-by-step approach, several mentioned wanting to have a graphic image as well to tell them where they were in the process The need for a clear presentation of instructional text, signposting and contextual help Customers did not notice the legal links for documents to be reviewed and signed in the right rail
5 users’ ideas for enhancements to OLA design Some thoughts users had on ways the application could be made better were:
The prominent placement of the live chat/call/email help options
A tabbed interface that would allow the user to switch back and forth without a page reload
The step-by-step approach, which made them feel like they knew where they stood in the process Softer colors, which were easier on the eye
Users indicated wanting “a more retail kind of experience…more welcoming, more give and take” – “Make it use-able not just do-able”
The simplicity
A dynamic balloon to provide more information
The summary page
3 Clarity is required on some elements of the OLA design At times, questions lingered in the users’ minds about details, product, completion and next steps Users said: “I am surprised that I didn’t see it [rate/terms] before the approval I would want to see it earlier before I decide to apply for the loan” and “I’d be overwhelmed again, feels too quick I don’t know if I’m even eligible. Why am I asked to give financial info, employment history, etc ” Which loan they were applying for
When they had submitted the application
Continue
9 of 10
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
How to find help (FAQs, definitions) on the page, which made them resort to clicking on the Live Chat and Call links in the right-hand column
Add a Co-signer
Continue
Contact (prai2@sapient.com)
Some things that users were unsure of included:
Save
Add a Co-signer
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
Users particularly liked:
Validating the OLA feature list based on the observed importance and prioritization of features and functionality by its existing users
* Cumulative GPA
Political Sciences
From
Lo-fidelity wireframes representing the new OLA redesign presented in the context of a number of screens of the existing OPENET application
Gaining a better understanding of the users in terms of their goals, needs and expectations from Sallie Mae’s loan application offering
Freshman
* Course of Study?
Version 1 published January 11, 2010
Dates
Test subject
___-___-____
Month
User Research Findings
* Zip Code
Select State * Home Phone
To
Save
* Street Address Line 1
* State
Year
YYYY
Address
* City
Month
What the next steps were
Understand who and where the person is in the process and give that person the tools and information needed to manage the process smoothly and quickly Be a partner in the process, not just a “bank” Acknowledge what they’ve done and let them know how much more is in store Focus on up-front education regarding their needs and options balanced with respect for their time in order to build initial loyalty Make the application experience positive and supportive for the customer Address topics that need to be explained to users in the landing pages for the loan as well as on the application itself Don’t forget to make returning customers feel comfortable with the changes so they know they have returned to Sallie Mae
Future Test Focus Future testing involving newer versions of the prototype will consider: Users who have student loans with other lenders and users who abandoned Sallie Mae’s loan application process to understand if the new site design is likely to influence the current application, abandonment, and loan closing rates The Co-Discovery Method, a more qualitative way to capture a natural and realistic view of how Sallie Mae’s demographic – the Borrower and Cosigner – collaboratively respond to the OLA design The labeling, nomenclature and language of fields, instructional text, buttons and signposting as they play a vital role in directing and guiding the users through the tasks
of 54
25
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Design & Specification
Sallie Mae, Online Loan Application
36 of 39
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
of 54
Contact (prai2@sapient.com)
Screen 1 sequence of interactions Lorum Ipsum | Ehenditas | Veniminis non pore
- Your Smart Option Loan
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1
Basic Information
Loan Application
2
3
Need Help?
Results
Chat Now
Getting Started Permanent Address About Your School
- Your Smart Option Loan
- Your Smart Option Loan
- Your Smart Option Loan
Borrower
Nuestras operadoras estan para ayudarles en vivo y al momento.
Click to chat
Cosigner
Call the agent
Basic Information
1
Loan Application
2
Need Help?
Results
3
Chat Now
Getting Started Permanent Address About Your School Borrower
1
Basic Information
Loan Application
2
3
Need Help?
Results
Click to chat
Borrower
Cosigner
Nuestras operadoras estan para ayudarles en vivo y al momento.
Borrower
MI
Last Name
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
None
E-mail Address
___-___-____
Any - decide based on urgency
Other
*
Electronic Communication & Consent - Loan Application and Solicitation Disclosure Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod
MM /
/
Other
Loan Application and Solicitation Disclosure
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Website terms of use Privacy Policy
Citizenship
MM /
DD
/
XXX -
XX
-
Social Security Number
Confirm Social Security Number
XXXX
XXX -
Y
XX - XXXX Go all required?
E-mail Address
Primary Phone
XXX -
XX
-
Other
*
Electronic Communication & Consent - Loan Application and Solicitation Disclosure
XXX -
XX
-
Loan Application and Solicitation Disclosure
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Website terms of use
Citizenship
Other
MM /
DD
XXX -
Loan Application and Solicitation Disclosure
Website terms of use Privacy Policy
Website terms of use
Loan Application and Solicitation Disclosure
Date of Birth
?
/
MM /
DD
/
Electronic Communication Disclosure & Consent
YYYY
Sallie Mae and the Patriot Act Social Security Number
Privacy Policy
XXX -
Electronic Communication Disclosure & Consent
YYYY
XX
-
Confirm Social Security Number
XXXX
XX
-
XXX -
XX
-
XXXX
Permanent Address Street Address Line 1
Confirm Social Security Number
XXXX
XXX -
XX
-
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
XXXX
City
State
Zip Code
Select State
Street Address Line 1 QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Citizenship
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Add a Cosigner
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Permanent Address
Street Address Line 2 (Optional)
*
Sallie Mae and the Patriot Act Social Security Number
Street Address Line 1 QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
Any - decide based on urgency
Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod
Electronic Delivery Consent Disclosure
Street Address Line 2 (Optional)
Street Address Line 1
E-mail us I prefer Sallie Mae to contact me via:
Cell
___-___-____
Loan Application and Solicitation Disclosure
Date of Birth
?
XXXX
Permanent Address
n
Primary Phone
Electronic Communication & Consent - Loan Application and Solicitation Disclosure temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
It helps improve your chances to get a loan as well as lower your rate!
Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod
Electronic Delivery Consent Disclosure
Privacy Policy
Confirm Social Security Number
XXXX
None
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
Any - decide based on urgency
temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
Please review the disclosures
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
E-mail us I prefer Sallie Mae to contact me via:
Cell
___-___-____
Show the next set of elements
Permanent Address
Street Address Line 2 (Optional)
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
Sallie Mae and the Patriot Act
Sallie Mae and the Patriot Act Social Security Number
Last Name
E-mail Address
Last Name
Electronic Communication Disclosure & Consent
YYYY
MI
1-888-272-5543 MI
Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Loan Application and Solicitation Disclosure
Date of Birth
?
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod
Electronic Delivery Consent Disclosure
Electronic Communication Disclosure & Consent
YYYY
*
Electronic Communication & Consent - Loan Application and Solicitation Disclosure
1-888-272-5543
First Name
Click to chat
Cosigner
First Name
None
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
Any - decide based on urgency
temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
Loan Application and Solicitation Disclosure
DD
Chat Now Nuestras operadoras estan para ayudarles en vivo y al momento.
E-mail us I prefer Sallie Mae to contact me via:
Cell
___-___-____
Add a Cosigner
Please review the disclosures
Date of Birth
?
All the agents are currently busy. Average waiting time is 3:45 min.
Suffix (Optional)
Primary Phone
Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
Citizenship
E-mail Address
It helps improve your chances to get a loan as well as lower your rate!
temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
Loan Application and Solicitation Disclosure
Last Name
None
Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
I prefer Sallie Mae to contact me via: Cell
Electronic Delivery Consent Disclosure
MI
Getting Started
Need Help?
Results
Getting Started
1-888-272-5543
First Name
E-mail us
Primary Phone
3
Call the agent
Call the agent
Getting Started
1-888-272-5543
First Name
Loan Application
2
Click to chat
Cosigner
Call the agent
Getting Started
Basic Information Getting Started Permanent Address About Your School
Chat Now
Getting Started Permanent Address About Your School
Nuestras operadoras estan para ayudarles en vivo y al momento.
1
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
Street Address Line 2 (Optional)
Primary Phone
Secondary Phone (Optional) Cell
___-___-____
Other
Additional Phone (Optional) Cell
___-___-____
Other
___-___-____
Cell Other
Length of Time at this Address City
Message the corrections State
City
Zip Code
State
Select State
Select State
Primary Phone
Secondary Phone (Optional) Cell
___-___-____
remind them later Primary Phone
Additional Phone (Optional) Cell
___-___-____
Other
Cell
___-___-____
Other
___-___-____
Other
Month
Year(s) and
Year
Month(s)
Provided _ _ _ - _ _ _ - _ _ _all _ inputs? ___-___-____
Secondary Phone (Optional) Cell Other
LEARN MORE
About Your School School
Search and locate your school
?
Degree/certificate of Study
Course of Study
Month
Primary Phone
Additional Phone (Optional)
Cell
Cell
Other
Other
Cumulative GPA
Month
From
Add a Cosigner
Month
Other
Cell
___-___-____
Other
To
Cumulative GPA
Add a Cosigner
Month
n
Got required address?
Anticipated Graduation / Completion
Month
Year
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
?
Grade Level
Course of Study
Month
Cumulative GPA
Scale
Academic period for the loan
From
Month
Enrolment Status
Year
To
Month
Year
Scale
Save
To
Month
Year
Save
Continue
Add a Cosigner
Add a Cosigner
Continue
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
Message corrections
Message corrections
n
Ready
Sallie Mae, Online Loan Application
Continue
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
Enrolment Status
Year
Year
on a scale of
Political Sciences
Y
Anticipated Graduation / Completion
Freshman
on a scale of
Academic period for the loan
From
Save
Continue
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
Grade Level
Political Sciences
Year
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
LEARN MORE
?
Message the corrections Freshman
Course of Study
Scale
Month
Search and locate your school Degree/certificate of Study
Undergraduate Degree
Enrolment Status
Year
LEARN MORE
About Your School School
Search and locate your school Degree/certificate of Study
Year
on a scale of
Academic period for the loan
Year
Save
Month
Month(s)
Additional Phone (Optional) Cell
___-___-____
Month(s)
School
Anticipated Graduation / Completion
Cumulative GPA
Political Sciences Enrolment Status
To
Year
Other
Month
About Your School
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
?
Month
Undergraduate Degree
Freshman
Course of Study
Scale
Academic period for the loan
Month
Y
Year(s) and
My Permanent Address is different from my Current Mailing Address
Grade Level
Undergraduate Degree
on a scale of
Political Sciences
Secondary Phone (Optional) Cell
___-___-____
LEARN MORE
Search and locate your school Degree/certificate of Study
Year
Year(s) and
My Permanent Address is different from my Current Mailing Address
Year
School
Anticipated Graduation / Completion
Freshman
Year
Zip Code
Select State
Month(s)
About Your School
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
Grade Level
Undergraduate Degree
State
Length of Time at this Address
Month
Year(s) and
My Permanent Address is different from my Current Mailing Address
My Permanent Address is different from my Current Mailing Address
From
n
Length of Time at this Address
Length of Time at this Address
Year
City
Zip Code
n Y
by LAuRIe BRYKMAn, pRIYA pAuL, DAVID WHIte, pRADYOt RAI
Version 1 published January 11, 2010
Got Co-signer
Y
Step 2 of the processes (user should have the option to come 25 pack of 31
Contact (prai2@sapient.com)
Step 1: Borrower Lorum Ipsum | Ehenditas | Veniminis non pore
Notes
- Your Smart Option Loan
1
Basic Information
Loan Application
2
3
Need Help?
Results
Chat Now
Getting Started Permanent Address About Your School Borrower
Nuestras operadoras estan para ayudarles en vivo y al momento.
Call the agent
Getting Started First Name
MI
Last Name
Suffix (Optional)
1-888-272-5543
B
E-mail Address
Primary Phone
E-mail us Either one of us will call you or send you an e-mail reply, depending on your case. Either way, please allow us 24 hours.
I prefer Sallie Mae to contact me via: Cell
___-___-____
Other
Any - decide based on urgency
*
Electronic Communication & Consent - Loan Application and Solicitation Disclosure E
Electronic Delivery Consent Disclosure Loan Application and Solicitation Disclosure
Send me the loan terms and services, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod
Please review the disclosures Agnihil inullan delloribusci tenimax imintiis enis aut maximinis minci sequi ullanda non exerspe ratibus, nus.
Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut Send me student loan interest info, Form 1098E, etc. via email. QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut
F
Citizenship
• The user can add the cosigner information at any time
B
• • • •
C
• The Electronic Communication section is shown when the user starts entering his/her e-mail address
MM /
DD
Privacy Policy Loan Application and Solicitation Disclosure
/
A
D
• These documents cannot be bypassed • They are displayed and accepted in a light box that brings the user back when finished
E
• The text boxes are disabled until the user accepts the Electronic Delivery Consent disclosure
F
• Contextual help particular to the field next to which it is located
G
• The Social Security section is displayed when the user selects an option in the Citizenship drop down
H
• The Primary Phone information will be pre-populated with the information previously entered in the “Getting Started” module
I
• When the length of time at the Permanent Address is less than one year, the user will be asked for their Previous Address.
J
• If the user’s Permanent Address is different from their Current Mailing address, the user will be asked for their Current Mailing Address
Website terms of use
Date of Birth
?
Add a Cosigner
It helps improve your chances to get a loan as well as lower your rate!
temquia intium rent. Obis solut delliaia aut doluptatus, m eturerum id eatur?
D
Annotations
A
All the agents are currently busy. Average waiting time is 3:45 min.
None
C
ID
Click to chat
A
Cosigner
Electronic Communication Disclosure & Consent
YYYY
Sallie Mae and the Patriot Act Social Security Number
G
XXX -
XX
-
Confirm Social Security Number
XXXX
XXX -
XX
-
XXXX
Permanent Address Street Address Line 1 QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia praesequidus mos si volupta tibuste sequibusam aut doluptatus, cum
Street Address Line 2 (Optional)
City
State
Zip Code
Select State Primary Phone
H
Secondary Phone (Optional) Cell
___-___-____
Other
Additional Phone (Optional) Cell
___-___-____
Other
___-___-____
Cell Other
Length of Time at this Address
I J
Year
Year(s) and
Month
Month(s)
My Permanent Address is different from my Current Mailing Address
LEARN MORE
K About Your School School
Search and locate your school Degree/certificate of Study
?
QuiassumIn rernat. Acerum volutemquia intium rent. Obis solut delliatur mod quo exped quia aut doluptatus, cum Aquod molut et optatium expellic test, conserum eturerum id eatur? Evenducit qui optaque denihil liciend isquia aut 1-888-272-5543
Grade Level
Undergraduate Degree
Anticipated Graduation / Completion
Freshman
Course of Study
Month
Cumulative GPA
Enrolment Status
Academic period for the loan
From
Month
Year
Scale on a scale of
Political Sciences
Year
To
Month
Year
L
Save
Add a Cosigner
We will save this form for you to come back and complete later. We will also send you an email with the path to return. QuiassumIn rernat. Acerum volutemquia intium rent...
A
Continue
M
Notes From Usability Test
Minimizing the number of fields on the page Showing only the most important fields Most of the fields on the page are required The few fields not required will have the “Optional” label
K
• The school information will be pre-populated if it is known in advance
L
• If the user saves the application, he will be provided his e-mail address as his ID and asked to create a password so that he may be able to complete his application at a later time
M
• When the user clicks “Continue,” he will be asked if he wants to add a cosigner. If yes, then he will be taken to the Cosigner tab. If the user does not want to add a cosigner, then, he will be taken to the 2nd page of the application
ID
Annotations • “Pretty good, pretty thorough” This was a statement about the simplified look and organization (new wireframes) • “Presentation of info very good, pretty simple, nice well laid out. If you need help on this page you need help!!!” (new wireframes)
26
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
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Visual & Interaction Style Guide 2of
STYLE GUIDE
Version 1.0 published April 12, 2010 by Sapient for Sallie Mae
Version 1.0 published April 12, 2010 by Sapient for Sallie Mae
Page Templates
About this document. . . . . . . . . . . . . . . . . . 4
Step 1 - Basic Information Page. . . . . . . . . . . . 18
Modular Design System . . . . . . . . . . . . . . . . 5
Step 2 - Loan Application Page . . . . . . . . . . . . 19
Guiding Principles for OLA UX design 1. Labels . . . . . . . . . . . . . . 2. Grouping . . . . . . . . . . . . 3. Inputs . . . . . . . . . . . . . . 4. Actions. . . . . . . . . . . . . . 5. Help & Tips. . . . . . . . . . . . 6. Visual Hierarchy . . . . . . . . . 7. Path to Completion . . . . . . .
Step 3 - Result Page. . . . . . . . . . . . . . . . . . 20
8. Tabbing . . . . . . . . 9. Progressive Disclosure . 10. Confirmation . . . . . 11. Progress . . . . . . . 12. Validation. . . . . . . 13. Error . . . . . . . . .
. . . . . .
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.6 .6 .6 .6 .7 .7 .8 .8
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This section explains the visual design system — all the elements making up a page display and the rules governing them. The Sallie Mae’s Online Loan Application (OLA) design system is modular. All pages have been created using a two column grid, which constitutes the master template. The content and functionality of the site corresponds to specific modules, which in turn are mapped back to the template in various combinations. These combinations – in conjunction with the rules governing typography, color, imagery, and graphic elements – will provide a framework for the development of any Sallie Mae OLA.
Confirmation Page . . . . . . . . . . . . . . . . . . 20 Exception Pages - Lightboxes & Pop-ups. . . . . . . 21
Module
The principles illustrated in this document should be extended to any new page. It is critical that the OLA pages provide a common user experience and consistent brand experience. Adhering to these standards will help ensure the required level of consistency.
Types & States of Modules . . . . . . . . . . . . . . 23 Module States . . . . . . . . . . . . . . . . . . . . 24 Global - Header & Footer . . . . . . . . . . . . . . . 25 Global Tabs System . . . . . . . . . . . . . . . . . . 26
Introduction to Content Elements and
Global - “Getting Started” & “Need Help?”. . . . . . . 27
Content Modules
•
Body Copy
•
Text link
Guiding Principles...
How do Content Modules Fit onto a Page? What is a Content Element? An element is a discrete part of a content module. In other words, content elements make up content modules. Each content element is assigned unique display characteristics within a specific module type. In order to complete the screen design, authoring of all required content elements needs to be complete.
Complete content modules fit into page templates according to prescribed guidelines. The purpose of the page content determines both the page template and the content modules that populate it.
4. Actions
5. Help & Tips
Not all form actions are equal. “Cancel,” and “Back” are secondary actions, while “Submit Applications,”“Continue,” and “Next” are primary actions. In OLA, the visual presentation and their positioning on the page suggests their relative importance.
Help and tips are useful in the following four situations; when asking for unfamiliar data, when users may question why the data is being requested, when there are recommended ways of providing data, and when certain data requests are optional. However, help and tips can quickly overwhelm a form if overused. In these cases, you may want to consider a dynamic solution -- Automatic inline help, User activated in-line tool tip and User activated drawer help.
Examples of content elements: •
Module title
•
Headline
Functional modules - Personal Information . . . . . 29
Primary Layout & Structure. . . . . . . . . . . . . . 11
Conditional Modules . . . . . . . . . . . . . . . . . 31
Navigation . . . . . . . . . . . . . . . . . . . . . . 12
Legal Modules . . . . . . . . . . . . . . . . . . . . 32
Other considerations to be followed are: • Minimize the amount of help required to fill out the form. • Help close to the context is most useful.
Typography. . . . . . . . . . . . . . . . . . . . . . 14
Widgets
Typographic Style . . . . . . . . . . . . . . . . . . 15
Input Form Elements . . . . . . . . . . . . . . . . . 34
Iconography & Design Elements . . . . . . . . . . . 16
Error/Messages . . . . . . . . . . . . . . . . . . . . 35
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Style Sheet
Headlines
Colors
Body Copy
Form Elements
Text Links
User Controls
User activated in-line tool tip
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The Sallie Mae Online Loan Application (OLA) design system is based on a two-column grid structure. The width of the grid has been optimized for 1024 pixels. The total width of the whole content area is limited to 910 pixels to prevent horizontal scrolling for resolutions of 1024x768 and beyond. It is aligned with the browser center and remains centered. Other important dimensions are shown in the figures below.
Application width
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Primary Layout & Structure 910
Module Title
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38
220
104 16
Primary Palette
Secondary Palette
The primary color palette for the site makes up the over visual appearance of the masthead, footer, modules, progress bar and other graphical elements.
The secondary color palette is used to indicate results and errors throughout the site.
Uniform use of fonts aids communication and it ensures consistency in brand presentation. A clear hierarchy for the type system has been created to help visitors navigate through the site efficiently.
237ed5 82b2df 000000 a7a7a7 f0f0f0
24 220 px
652 px 19
220 px
Arial is used for all system text throughout the site. The typeface offers flexibility and ease in implementation and maintenance and is consistent with the Sallie Mae brand.
19
DO NOTS 12
Complete Browser width
Browser width 1024
•
12
As mentioned earlier, the Sallie Mae family of colors are flat palettes which were developed for the print and other offline uses. In order to establish a compelling visual identity for OLA, we enhanced these colors with effects such as vignettes, dimensions, textures, transparency, and gradients to create seamless visual hierarchy.
Complete Browser width
Headers and footers background images bleed to fill different browsers (or screen resolution.)
Headers and footers background images bleed to fill different browsers (or screen resolution.)
Browser width >1024
Browser width 1024
24
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Browser width >1024
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Module States
Exception Pages - Lightboxes & Pop-ups
At every step of the process (steps 1 to 3), the application allows users to enter information for the “Student” as well as the “Cosigner”. Some of the modules are different between the “Student” and the “Cosigner” tabs, but the interaction and visual paradigms are the same for both.
States of the modules
Lightbox guidelines:
Modules also have different states which are driven from business rules & logic. Most common states of modules are as following -
•
The lightbox should not exceed the prescribed width (910 px) of the form.
•
Lighboxes must be left aligned with the boundaries of the form
•
Lighboxes must always open in the visible part of the scrollable form window (and never be hidden under folds).
Step 2 of the loan application includes the following modules, not including the global modules 1
Loan Amount (Student/ Cosigner)
2
Employment Information (Student/Cosigner)
3
Financial Information (Student/Cosigner)
4
Personal Contacts (Student)
5
Choose How to Apply (Student)
6
Inactive Modules
Active Modules
1
• 2
The above module represents a scenario where content and functionality inside the modules are not-active for user’s input. This behavior is typically imposed on a particular module when the previous conditions are not fulfilled (e.g. as in this case when the Personal Information module has not been completed).
2
3
Please refer to the individual module specifications, the templates, and the cascading style sheet to map color and specifications to type.
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4
Certify Your Status (Cosigner)
Version 1.0 published April 12, 2010 by Sapient for Sallie Mae
FranklinGothic Demi 14pt, HEX: 0053ad
1 pt dotted line Hex: FFFFFF
652
24
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Global - Progress Bar
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Global - Disclosure & Documents
24
5 20
16
15
104
Arial, 16pt, HEX: 000000
10 52
1px, Dotted Line, HEX: 000000
FranklinGothic Demi 19pt, HEX: 000000
Three options for Co-branding 22
Lightboxes must be separated with 72px from top of the browser window.
HEX: ffcf6f
76
910
HEX: c8def3
Incomplete state - FranklinGothic Medium, 12pt, HEX: b6b6b6 Complete state - FranklinGothic Medium, 12pt, HEX: 000000
24px
HEX: dcdcdc Diameter- 8px Shadow 4px
72
14 17 59
Global - Tabs System
FranklinGothic Demi 36pt, HEX: ffffff
Active modules differ visually from the other two in following ways --
14
• Background, which includes a gradient
42
24px
8
24px
24
24
• Shadow on the edges • Active state of UI elements
14
Arial Regular 14pt, HEX: ffffff This module represents a state when the user is not allowed to edit any of the information/elements previously entered. This is also known as read-only state.
1 pt dotted line Hex: FFFFFF
28
Arial Regular 11pt, HEX: ffffff
HEX: 237ed5
220px
8
26
910
48
FranklinGothic Demi 18pt, HEX: ffffff
24
6
5
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Global - Header & Footer
14
The above module represents a scenario where content and functionality inside the modules are active to receive the user’s input.
ABCDEFGHIJKLMNOPQRSTUVWXYZ1234567890 abcdefghijklmnopqrstuvwxyz1234567890
Do not manipulate the integrity of typefaces Do not skew, stretch, or warp type. Do not ghost type (i.e., use a % tint against a dark background). • Do not use serif typefaces. • Do not use any additional font families
• •
Disabled (or read only) Modules
3
Arial Bold (Used for System Text)
24
Step 2 - Loan Application Page
1
ABCDEFGHIJKLMNOPQRSTUVWXYZ1234567890 abcdefghijklmnopqrstuvwxyz1234567890
Arial
19
910 px
ABCDEFGHIJKLMNOPQRSTUVWXYZ1234567890 abcdefghijklmnopqrstuvwxyz1234567890 Arial (Used for System Text)
ITC Franklin Gothic Medium is used for all graphical treatments of type, i.e. Tabs, Headers, Sub headers throughout the site.
889900 ff8800
ffdd8f f1c08b
24
19
ITC FranklinGothic Medium (Used for Graphic Text)
The following typefaces are used:
ITC Franklin Gothic Medium
104 px
38
Typography
Color Palette The color palette for the Sallie Mae Online Loan Application (OLA) is loosely based on the Sallie Mae family of colors. The palette has been adapted to the online environment and augmented with additional colors appropriate to interactive information display, and to creating an elegant visual design system.
910
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Application width
104 px
910 px
Automatic in-line help
A prescribed group of content modules helps writers and editors categorize information by its intended purpose. The purpose of the information often determines the
Buttons . . . . . . . . . . . . . . . . . . . . . . . . 37
Version 1.0 published April 12, 2010 by Sapient for Sallie Mae
• Avoid secondary actions if possible. • Ensure clear distinction between primary and secondary actions. • Align primary actions with the input fields for clear path of completion.
Final Page Design
Content on a website can be categorized into a deliberately combined set of content elements. These groups of content elements are structurally and visually consistent within a page and from page to page. The term “content module” refers to these sets of components.
Help . . . . . . . . . . . . . . . . . . . . . . . . . 36
• To prevent distraction from the user task, avoid taking the user to a new page to get the complete help.
Other considerations to be followed in OLA are:
Modular Design Strategy
What is a Content Module?
Color Palette . . . . . . . . . . . . . . . . . . . . . 13
User activated drawer help.
All of the above is provided in the OLA design framework
The design of OLA requires the disassembly and reassembly of numerous groups of information. To make the handling of information more manageable, this information is broken down into smaller pieces in the form of content modules. Content modules are further broken down into content elements.
Global - Disclosure & Documents . . . . . . . . . . 28 Functional Modules - Continued . . . . . . . . . . . 30
652 px
Version 1.0 published April 12, 2010 by Sapient for Sallie Mae
Global - Progress Bar . . . . . . . . . . . . . . . . . 26
Content Guidelines. . . . . . . . . . . . . . . . . . 10
The Sallie Mae Online Loan Application (OLA) design system is based on a two-column grid structure. The width of the grid has been optimized for 1024 pixels. The total width of the whole content area is limited to 910 pixels to prevent horizontal scrolling for resolutions of 1024x768 and beyond. It is aligned with the browser center and remains centered. Other important dimensions are shown in the figures below.
content module, and therefore the structure of the content. In terms of content management, each of these components has a unique content creation and repurposing needs.
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Modular Design System
Table of Content Overview
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FranklinGothic Medium, 26pt, HEX: 4b4b4b FranklinGothic Medium, 26pt, HEX: 000000
24
220px
38
38
5.0 American Association of Medical Colleges (AAMC) AAMC - Redesign Document
MyERAS - Dashboard Toolbar (960 x 30)
Logout |
MyERAS Dashboard
Application
Programs
Documents
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Tracking
Interviews Reports A
C
My Checklist
B
APPLICATION DESIGN & FRAMEWORK FOR PRODUCT SUITE
•
! Missing required document
USMLE Transcript
Photo(s) Uploaded
Personal Statement(s) created
• •
•
Selected 23 programs
1 of 3
Board Scores Requested
• •
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Completed 5 of 5 sections
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LoR from Prof. Jones Requested
LoR 3
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LoR from Prof. Smith Requested
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Header
Personal Statement
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Payment/Review • Photo
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Submit Application
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Page-level functions include: Help, Customize, and Print.
B
Each dashboard module will have the ability to expand or collapse. All modules will be expanded upon very first login. Once the user collapses a module, it will remain collapsed until they change it otherwise (even if they logout and login again).
C
For detailed annotations, see MyERAS - Dashboard / Right Rail- My Checklist in the Modules chapter.
D
This module was out of scope for detailed design. It should provide a snapshot of where their documents and other materials are after submission (this module should be powered by the Tracking tab)
E
For detailed annotations, see MyERAS / PDWS - Dashboard - Calendar in the Modules chapter.
F
For detailed annotations, see MyERAS / DWS / PDWS - Dashboard - Notifications in the Modules chapter.
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Annotations
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Payment/Review You may submit your application. Note that you can still select additional programs and Interviews submit additional documents after submitting the application. Lorem ipsum dolor sit amet.
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Scheduled Interviews Month September
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This dashboard is the landing page for MyERAS. Although the content on this page can be found elsewhere in the system, it is meant to provide the user a quick overview and alert them of things that they should be aware of. It provides clear next steps so the user does not have to dig through the other pages in order to complete important tasks.
More >
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AAMC User Experience Redesign | Version 0.1 published March 19, 2010
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Version 1.0
Methodology
published August 24, 2010
In order to understand the problem, and the issues with the ERAS, Sapient conducted a small user research.
For an one hour session, we possed following questions to individuals -
Five medical students from George Washington University were selected for a focus group to explain their needs, issues and where ERAS fits. All of these students were intimatly aware of ERAS and some had knowledge of VSAS & AMCAS as well. They knew about AAMC as ERAS parent company as well.
2. Describe the Experience with ERAS? 3. Describe the other online experiences you had, which you liked. What comes close to AAMC? Why?
AAMC - Redesign Document
MyERAS - Dashboard Toolbar (960 x 30)
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Loves music ; is computer and internet shavvy. Wants informations instantly. Applying for - Pediatrics Program using ERAS. Also familiar with AAMC and VSAS.
Favourite Web application - www. grooveshark.com
Message Center (12) | Lorem Ipsum | Dolor Sit
Tracking
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Interviews Reports
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Selected 23 programs
1 of 3
! Missing required document
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LoR 2
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LoR from Prof. Jones Requested
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LoR from Prof. Smith Requested
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LoR 3
LoR 3
Submitted:
Personal Statement
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Payment/Review • Photo
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Payment/Review
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Submit Application
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Tracking Module Placeholder
Annotations
A
Page-level functions include: Help, Customize, and Print.
B
Each dashboard module will have the ability to expand or collapse. All modules will be expanded upon very first login. Once the user collapses a module, it will remain collapsed until they change it otherwise (even if they logout and login again).
C
For detailed annotations, see MyERAS - Dashboard / Right Rail- My Checklist in the Modules chapter.
D
This module was out of scope for detailed design. It should provide a snapshot of where their documents and other materials are after submission (this module should be powered by the Tracking tab)
E
For detailed annotations, see MyERAS / PDWS - Dashboard - Calendar in the Modules chapter.
F
For detailed annotations, see MyERAS / DWS / PDWS - Dashboard - Notifications in the Modules chapter.
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Vehicula Fusce Praesent commodo ut lorem nis Integer ac
Semper Molestie Dolor vitae justo
Odio vel Molestie InterdumOdio Nullam Semper vel More >
Scheduled Interviews Month September
M
ID
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You may submit your application. Note that you can still select additional programs and Interviews submit additional documents after submitting the application. Lorem ipsum dolor sit amet.
S
This dashboard is the landing page for MyERAS. Although the content on this page can be found elsewhere in the system, it is meant to provide the user a quick overview and alert them of things that they should be aware of. It provides clear next steps so the user does not have to dig through the other pages in order to complete important tasks.
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LoR 1
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Overview
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Notifications Lorem Ipsum Header
USMLE Transcript
Photo(s) Uploaded
Personal Statement(s) created
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Completed 5 of 5 sections
Board Scores Requested
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Computer and internet shavvy. Applying for - Internal Medicine Program using ERAS. Also familiar with AAMC and VSAS.
Favourite Web application - GMAIL
Payments/Review
Lorem Ipsum
5 of 5
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4th Year Medical Student, GW University
Documents
B
Program Programs Documents Documents Requested:
Computer and internet shavvy. Applying for - Pediatrics Program using ERAS. Also familiar with AAMC, AMCAS and VSAS.
Favourite Web application - GMAIL, PANDORA
Jake Deines
Programs
My Checklist Application
4th Year Medical Student, GW University
4th Year Medical Student, GW University
Application
A
Brian Martell
Sophia Bous
Logout |
MyERAS Dashboard
C
4th Year Medical Student, GW University
PROJECT WIN
FIELD RESEACH FOR THE PROJECT PITCH
© Copyright 2009-10 Sapient Corporation
4. What you would like AAMC (or ERAS) to be?
Shivani Bhatt
Favourite Web application - jenereviews.org
5 of 25
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1. Do you remember the time you visited AAMC?
Focus Group Candidates
Computer and internet shavvy. Is part of Admission Committee at his College. Applying for - Pathology Program using ERAS. Also familiar with AAMC, AMCAS and VSAS.
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by: Prady, Laurie, Pavani, Laura, Byron
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4th Year Medical Student, GW University Computer and internet shavvy. Is part of Admission Committee at his College. Applying for - Cardiology Program using ERAS. Also familiar with AAMC and VSAS.
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Favourite Web application - Yelp.com Version 1.0
Produced by Sapient Corporation for AAMC
published August 24, 2010
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ETHNOGRAPHIC RESEARCH
© Copyright 2009-10 Sapient Corporation
USER TESTING APPLICATION DESIGN & SPECs. APPLICATION AUDIT
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pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
User Research FOCUS GROUP & ETHNOGRAPHIC RESEARCH Udae reptatetur as venti nus esequistio dipitas simet, es voluptaspel molorit lantur? Quiaturempor rem nonsequ aeperrum quis doluptata serspidem est, ut rerum que dolum que re voles et erum
9 of 22
AAMC User Experience Redesign | Version 0.1 published March 19, 2010
OUTCOME Udae reptatetur as venti nus esequistio dipitas simet, es voluptaspel molorit lantur? Quiaturempor rem nonsequ aeperrum quis doluptata serspidem est, ut rerum que dolum que re voles et erum
Methodology For an one hour session, we possed following questions to individuals -
Five medical students from George Washington University were selected for a focus group to explain their needs, issues and where ERAS fits. All of these students were intimatly aware of ERAS and some had knowledge of VSAS & AMCAS as well. They knew about AAMC as ERAS parent company as well.
2. Describe the Experience with ERAS?
1. Do you remember the time you visited AAMC?
Following is a partial list of pain points expressed by the users --
• Unintuitive
3. Describe the other online experiences you had, which you liked. What comes close to AAMC? Why?
• No sense of complition/progress
4. What you would like AAMC (or ERAS) to be?
• Too many tabs (& tabs within tabs) • No stepped -process
Focus Group Candidates
• Uninviting colors - visual design • Overwhelming due to poor ordering/ structure of content Shivani Bhatt 4th Year Medical Student, GW University Computer and internet shavvy. Applying for - Pediatrics Program using ERAS. Also familiar with AAMC, AMCAS and VSAS.
Favourite Web application - GMAIL, PANDORA
Favourite Web application - jenereviews.org
4th Year Medical Student, GW University
Favourite Web application - GMAIL
Loves music ; is computer and internet shavvy. Wants informations instantly. Applying for - Pediatrics Program using ERAS. Also familiar with AAMC and VSAS.
Favourite Web application - www. grooveshark.com
• Crashes • Unforgiving
• Does not allow WYSISWYG formating
Computer and internet shavvy. Applying for - Internal Medicine Program using ERAS. Also familiar with AAMC and VSAS.
Jake Deines
• Clumsy cut-and-paste
• Poor error messages
4th Year Medical Student, GW University
4th Year Medical Student, GW University
• Increases anxiety
• Poor labled functionalities
Brian Martell
Sophia Bous
• No help and FAQs
• Too many sites to complete research
Jason Goldberg
“ “ “ “ “
4th Year Medical Student, GW University Computer and internet shavvy. Is part of Admission Committee at his College. Applying for - Cardiology Program using ERAS. Also familiar with AAMC and VSAS.
Favourite Web application - Yelp.com Produced by Sapient Corporation for AAMC
11 of 22
AAMC User Experience Redesign | Version 0.1 published March 19, 2010
Suggested Enhancements
Pain Points with ERAS
In order to understand the problem, and the issues with the ERAS, Sapient conducted a small user research.
Computer and internet shavvy. Is part of Admission Committee at his College. Applying for - Pathology Program using ERAS. Also familiar with AAMC, AMCAS and VSAS.
10 of 22
AAMC User Experience Redesign | Version 0.1 published March 19, 2010
Following is a partial list of features suggested by the users --
Tabs within Tabs… every time I go to review and I have to really find where I put stuff…. It wasn’t logical…
”
There’s lot of anxiety on us… because it has significant consequences on us… I never felt comfortable when I finished with it.
”
… First time when I visited, I felt overwhelmed… amount of information… They could have done step-by-step… to be very clear…
”
Letters of recommendation… they make it so complicated… they called it “slot” designation… And then their’s no way on the computer to know if this is uploaded…
”
User Experience Design
Content
Features/Functionality
• Step wise wizard to allow easy and intuitive application process
• Portal - Bring all the content at one place
• Portal - Bring all the content at one place
• Contextual help
• Mobile connectivity
• Enhanced program descriptions program director video
• Dynamically suggest programs which fits students criterion
• Google / Facebook like interface -- use of AJAX, and Web 2.0 standards
• Search & Find Programs
• Progress bar
• Alerts & notifications • Options to track documents
• Improved (and intuitive) business process - e.g. sending your USEMLY scores.
• Enabling social connection amoung students and between candidate & program office
• Reduced time to complete the application
• Standardized program codes (e.g. NRMP & ERAS)
• Improved look and feel - Branded experience • Better navigation and structure of the content • Seperate learning from transactionalprocess-taskbased activities
Its silly that when you are researching the program that you have to go to so many places… Programs should be able to spend 10 minutes to provide that info. into ERAS.
”
Produced by Sapient Corporation for AAMC
Produced by Sapient Corporation for AAMC
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
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Information Architecture & Design Framework Udae reptatetur as venti nus esequistio dipitas simet, es voluptaspel molorit lantur? Quiaturempor rem nonsequ aeperrum quis doluptata serspidem est, ut rerum que dolum que re voles et erum
AAMC - Redesign Document
AAMC - Redesign Document
AAMC - Redesign Document
Toolbar (960 x 30)
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MyERAS Dashboard
Application
Programs
Documents
Message Center (12) | Lorem Ipsum | Dolor Sit
Payments/Review
Tracking
Interviews Reports A
C
My Checklist
B
F
Completed 5 of 5 sections
50 of 96
Program Programs Documents Documents Requested:
Selected 23 programs
1 of 3
! Missing required document
•
Board Scores Requested
•
Photo(s) Uploaded
•
Personal Statement(s) created
•
LoR from Prof. Jones Requested
•
LoR from Prof. Smith Requested
•
LoR 3
USMLE Transcript
•
•
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Header
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Personal Statement
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Payment/Review
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You may submit your application. Note that you can still select additional programs and Interviews submit additional documents after submitting the application. Lorem ipsum dolor sit amet.
Submit Application
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Tracking Module Placeholder
Toolbar (960 x 30)
Dashboard
Annotations
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Each dashboard module will have the ability to expand or collapse. All modules will be expanded upon very first login. Once the user collapses a module, it will remain collapsed until they change it otherwise (even if they logout and login again).
C
For detailed annotations, see MyERAS - Dashboard / Right Rail- My Checklist in the Modules chapter. This module was out of scope for detailed design. It should provide a snapshot of where their documents and other materials are after submission (this module should be powered by the Tracking tab)
E
For detailed annotations, see MyERAS / PDWS - Dashboard - Calendar in the Modules chapter.
F
For detailed annotations, see MyERAS / DWS / PDWS - Dashboard - Notifications in the Modules chapter.
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Interview
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published August 24, 2010
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Each dashboard module will have the ability to expand or collapse. All modules will be expanded upon very first login. Once the user collapses a module, it will remain collapsed until they change it otherwise (even if they logout and login again).
B
C
For detailed annotations, see PDWS - Dashboard - Status Overview in the Modules chapter.
D
For detailed annotations, see PDWS - Dashboard - Applications in the Modules chapter.
E
For detailed annotations, see MyERAS / PDWS - Dashboard - Calendar in the Modules chapter.
F
For detailed annotations, see MyERAS / DWS / PDWS - Dashboard - Notifications in the Modules chapter.
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The completion of each section is indicated with either a checkmark icon or a pending icon:
•
Personal Statement(s) created
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LoR from Prof. Jones Requested
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LoR from Prof. Smith Requested
•
LoR 3
LoR 1
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LoR 3
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Personal Statement
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5/3/2010
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Randy Summerlin
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•
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Melissa Winner
5/3/2010
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Non urna sagittis dapibus.
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5/3/2010
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4/17/2010
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No Answer Education Application Status Yes International Medical School Medical Experience School Awards Staying HotelType Medical at School
!
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Dr. Colleen Drew
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123 - 456 - 7890
Email:
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Dr. Pamela Samuel 555-123-8905 Unavailable Unavailable p.samuel@mail.com
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Dr. Pamela Samuel
Unavailable Unavailable Unavailable
Interviewer: Dr. Kritz
D Interviewee Name
Unavailable Lunch Lunch
Interviewer: Dr. Brown
Unavailable with
13:00
Submitted
Dr. Pamela Samuel
Breakfast
Unavailable Unavailable Unavailable Set Cancel Unavailable Unavailable
Interviewer: Dr. Drew
Unavailable Unavailable
11:00
Lunch 12:30
Scheduled Unavailable Scheduled
Dr. Brian Cross
1 Available
Breakfast Breakfast
12:00 Lunch
Dr. James 14:00 Walsh
Dr. Daniel Mann
Waitlisted on 8/08/2010
Send reminder > Lunch View >
Dr. Eldon Brown 14:30 Dr. Chris Simms 15:00
Waitlisted on 8/08/2010
Lunch
Breakfast Breakfast
Interviewer: Dr. Samuel
Set Interview Time (Option 2)
Dinner 18:30
Dinner
Dinner Dinner
Dinner Dinner
Dinner Dinner
Dinner
Dinner
Dinner
Cancel
Dinner
Dinner
19:00
20 of 25 © Copyright 2009-10 Sapient Corporation
Overview
D Application Submitted Application Submitted
Smith, Adams Smith, Joshua Joshua Adams
This module gives the user a snapshot of the applicant and allows them to focus on their main task of uploading documents for that applicant.
Applied 12 programs C Applied to 12toprograms Registered: 08/11/2010, 10:22:53 Registered: 08/11/2010, 10:22:53 PM PM updated: 08/11/2010, 12:18:28 LastLast updated: 08/11/2010, 12:18:28 PM PM USMLE transcript 08/13/2010, 12:34:23 USMLE transcript sent:sent: 08/13/2010, 12:34:23 PM PM
ID
General: General:
If two photos have been uploaded, they appear stacked (as shown). When the user hovers over the image which is in the back, it is visually outlined. If the user then clicks on it, it is brought to the front. Each photo has its own pencil icon.
G
Transcript Transcript Photo Photo
F
H
Sent
Sent
Sent
Sent
The pencil icon only appears if a photo has been uploaded. On click, the icon launches a lightbox that allows the user to upload a photo. This is an alternative to attaching it from Documents.
B
On click, e-mail address launches an email window (from the Message Center), with the student’s email address pre-populated in the “To” field. Once e-mail has been sent, the window automatically closes and the user remains on this screen.
C
On click, launches a lightbox listing all the programs the student has applied to.
Inactive Inactive
D
Applicant’s status is displayed with visual progress indicator.
RequestRequest Deleted Deleted
E
Display of all documents which can be attached through DWS for the given student. Letters of Recommendation are displayed separately from the other documents.
MSPE MSPE
Not SentNot Sent
LoR from ProfessorSmith, Smith,Pediatrics Pediatrics LoR from Professor
Annotations Photo appears if it has been attached (by either the student or DWS). If it has not been attached, a placeholder image is displayed.
Unassigned ! Uploaded, Unassigned ! Uploaded,
LoR from ProfessorSmith, Smith,Family Family Medicine Medicine LoR from Professor
Sent
Sent
Note: The documents which appear depend on applicant type (US graduate, IM graduate, Fellowship, Osteopathic, etc.). The list of LoRs displayed in is a result of the LoRs requested by the student in MyERAS. Each document is displayed with its status and available actions. The possible statuses are the following: Not Sent - The document has not been made available to programs yet (no available actions). These documents should be distinguished visually (grayed out). Sent - The document has been uploaded and made available to programs (available actions: Update). The name of this document is displayed as a link so the user can click to open the document in another window. Uploaded, Unassigned - The document has been uploaded but is unassigned to programs so it is not available to any programs (available actions: Update) Inactive- The document has been deactivated by the student (no available actions), so it is not longer available to programs (even though it was sent) Request Deleted - The document request was deleted by the student (no available actions), so it will not become available to programs even if it becomes assigned and uploaded. Note: AAMC business should determine the terminology which will ultimately be used for all of these statuses.
The Submit Application button is enabled once the user has completed all necessary steps (our recommendation is to only let them submit once they have selected at least 1 program). The text associated with the button will vary depending on whether it is enabled or disabled. Version 1.0
G
On click, the “Update” icon launches a lightbox that allows the user to browse and select a different file to replace the one that was originally submitted. On mouse hover, the a tool-tip should display the function of the icon.
H
If more than one photo is submitted, each one appears as a separate line (with it’s own status and update icon). They are labelled Photo 1, Photo 2, etc.
I
On click, launches the Submit New Document Lightbox (see next page).
38 of 60
published August 24, 2010
© Copyright 2009-10 Sapient Corporation
by: Prady, Laurie, Pavani, Laura, Byron
AAMC - Redesign Document
USMLE Step 1 Score USMLE Status USMLE Step 2 CK Score USMLE Step 1 Score USMLE Step 2 CS Score Apply Filter Apply Filter
Clear Filter Clear Filter
7:30 8:00
9:30 10:00
On click, it applies the created criteria to the results list.
10:30
Note: If dynamic filtering can be done with acceptable performance impacts, this button is not needed.
12:00
Save Filter button is only enabled when the user has created criteria.
12:30
Interviewer: Dr. Simms
Breakfast
Breakfast
11:30
F
Interviewer: Dr. Cross
Breakfast
Interviewer: Dr. Samuel
Breakfast
Breakfast
Unavailable
Unavailable
Unavailable
3
Lunch
Unavailable
3
If the filter had already been applied, it removes the filter from the results list module so the entire data set is displayed.
16:00
2
Susan Powell Amelia Brewer
Susan Powell
Lunch
Lunch
Unavailable
Unavailable
ID
A
Unavailable
Unavailable
Lunch
Lunch
Lunch
C
4
Unavailable
Amelia Brewer
16:30
Unavailable
B Unavailable
17:00 17:30
Unavailable
Unavailable
4
Unavailable
Jacob Brown
Unavailable
Unavailable
18:30
Dinner
Dinner
Dinner
Dinner
Dinner
Dinner
Dinner
Dinner
19:00
#1
9/20
#1
On mouse hover of the Notes icon, the user can see a detail of the interviewee for that day and time slot. This includes the interviewee’s picture, who their interviewer for that time slot, the location of the interview, the interviewee’s as well as the interviewer’s contact information.
E
The interview location can be edited in line if needed.
F
The height of the table will grow as needed if the user needs to see more times. If that is the case, the other content will be pushed down on the page.
G
If the user manually removes interviews on a date that has a waitlist, the user will be notified.
9/22
All fields should have an “All” option which is checked by default (meaning that there is no filtering to be done on that field).
7:30
Fields which are optional should have a “No Answer” option.
9:00
8:00
GBreakfast
8:30 9:30
Breakfast
1
9/6
#1
9/14
Week
Numerical fields which should allow ranges to be specified will use a dropdown (instead of the list of checkboxes) and conditional fields. For example, if the user chooses “is at least,” a single text field will appear next to it. If the user chooses “is between,” two text fields appear next to it (connected by the word “and”).
Unavailable Lunch
13:00 13:30
The slider can be used as an alternative to the dropdown and conditional text fields. The slider will have two draggable knobs which will display a dynamic number to indicate position within the slider. The numerical limits of the slider will depend on which field is being filtered. The dropdown and conditional fields should reflect the position of the slider knobs and vice versa.
15:00 15:30
Unavailable
16:00 Version 1.0
published August 24, 2010
16:30
Breakfast
Unavailable
Interviewer: Dr. Brown
Breakfast
#1
G
Breakfast
Unavailable
9/17
19:00
#2
9/20
#2
Amelia Brewer
Unavailable
4
Unavailable Lunch
4
Lunch Unavailable
Unavailable Unavailable
9/8
I
9/20 9/06
#2
54 of 60
Unavailable
© Copyright 2009-10 Sapient Corporation
#1
Version 1.0
published August 24, 2010
Dinner
Dinner
Dinner
Dinner
4 Confirmed
9/24
WL
#1
#3
9/20
WL
#1
#3
9/22
WL
#1
Add Interviewee 9/6
WL
#1
#3
9/16
WL
#1
3 Notified
#3
9/6
#3
9/24
WL
#3
9/20
WL
#3
9/22
WL
WL
#2
9/17
F
WL
9/6
#2
9/14
9/14
#2
9/8
9/17
#2
9/14
9/20
9/8
#2
#2
#3
9/6
WL
9/14
#3
9/16
WL
9/14
#3
9/16
WL
9/17
#3
9/16
Done
WL
#1
9/8
#2
ID
Annotations
A
Mouse hover on the person icon displays a lightbox of the Header/Central Object.
B
Clicking on the interviewee link takes the user to that interviewee’s application page.
C
Removes the interviewee from the list of “Interviews to Schedule”. The counter is decreased by 1.
D
An interviewee’s first, second, and third interview choices (Days).
E
When the user selects one of the interviewee’s day choices, that day becomes highlighted. If the user is not already in the Day view, the Day view for that day is displayed. Any interview set up for that day and that interviewee will have the same color.
F
If all the interviewee’s choices have been filled up, the coordinator can put the applicant on the waiting list by clicking on the WL button. When that is the case, the WL button and the whole row get highlighted until deleted or removed from the list. The coordinator receives a notification when a wait list spot gets freed up and a reminder every few days of which applicants are still on the wait list.
G
The interviewees who have responded with their choices are populated in the table. ‘Add Interviewee’ button will prompt a field above the other interviewees, where the user can type in the existing user’s name. This “add” feature can either summon back interviewees, if the user removed them from the table, or can add a new user. Text field will auto-complete. In the case of a user who is being summoned back to the table, the date will already be filled. If the interviewee is being manually entered in, the user will select the applicant’s three choices by typing the date into the field, or selecting the date by the calender. The date fields will be smart, and will be able to let the coordinator know which dates are open. When the user hits “Done” then the applicant appears in the table, and is ready to schedule.
Add Interviewee
Bond, James
Cancel
9/6
WL WL
9/24
WL
#3
9/6
WL
9/14 #1Hudson, #2 9/8 Pamela B
#3
9/20
WL
Adam 9/6 #1Beckwith, #2 9/14
#3
9/24
WL
9/17 #1Brown, #2 9/14 Jacob Drew
#3
9/22
WL
9/14 Amelia #1Brewer, #2 C9/8
#3
G 9/20Add Interviewee 9/20 WL
9/20 #1Beckwith, #2 9/17 Adam
#3
9/6
WL
9/17 Mary 9/14 #1Kramer, #2 Jane
#3
9/22
WL
#3
9/16
WL
9/17
#3
9/6
WL
9/8 #1Kramer, #2 9/14 Mary Jane
#3
9/16
WL
#1
9/14
#3
9/16
WL
9/14
#3
9/16
WL
Bond, James
#2
9/17
4 Confirmed
9/17
#2
#3
Kramer, Mary Jane
#3
9/8
9/22
This module allows the user to schedule interviewees by interfacing with the calendar module. The table includes the Responded applicants.
Annotations 9/8
Brewer, Amelia C
#3
#3
9/8
#2
Beckwith, Adam
9/17
#1
9/20
Brown, Jacob Drew
9/6 #1Smith, #2 9/14 #3 Joshua Adams
9/14Byron 9/8 #2 Laura, by:#1 Prady, Laurie, Pavani, Brewer, Amelia C
E
Hudson, Pamela B
#3
B 9/20 Pamela #1Hudson, #2 9/8
9/20 James #1Bond, #2 Dinner
9/14
#1
WL
WL #2 9/8 #3 9/17 #2 9/21 #3 9/15
Lunch
Unavailable Dinner
9/17
Unavailable
Unavailable
Unavailable
Jacob Brown
Dinner
9/14
9/22 Jacob 9/17 #1Brown, #2 Drew
Unavailable
Amelia Brewer
Unavailable
Unavailable Dinner
9/8
2 Scheduled
9/22 #1Powell, #2 Susan
Breakfast
18:00 18:30
9/14
Smith, Joshua Adams
Unavailable
17:00 by: Prady, Laurie, Pavani, Laura, Byron 17:30
#2
Powell, Susan
#1 #1
Interviewer: Dr. Kritz
3 Notified
Powell, Susan
9/6
Kramer, Mary Jane
Jacob Brown
2
Interviewer Information: Name: Dr. Chris Simms Phone: 555-123-8901 Email: c.simms@mail.com
Unavailable
#2
Add Interviewee #1 9/8 #2 9/14
1 with
Unavailable
14:00 14:30
Breakfast
Interviewer: Dr. Drew
AmeliaSusan BrewerPowell
3 2 Interview Location: Unavailable Susan 110 Powell Jacob Brown Dean Building, Room 4 3 3 E Interviewee Information: Jacob Brown Amelia Brewer Susan Powell Name: Susan Powell Phone: Lunch Lunch555-123-4567 Lunch Lunch Email: susan_powell@mail.com
12:00 12:30
Interviewer: Dr. Samuel
Unavailable
11:00
#3
Brewer, Amelia C
Day
2 Scheduled
Smith, Joshua Adams
Beckwith, Adam
#1
#1
Interviewer: Dr. Cross
Unavailable Dr. Chris Simms Susan Powell
10:30
WL
For each applicant, select one of their three interview date preferences.
1 2
10:00
11:30
Breakfast
D
Susan Powell Unavailable
9/17
D
Bond, James Interviews to Schedule (20)
Month Interviewer: Dr. Mann
9/17
#3
Brown, Jacob Drew
Monday, September 20, 2010 Interviewer: Dr. Simms
#2
D
Hudson, Pamela B
#1
Day View - Interviewee Detail
Interviewer: Dr. Stallone
9/8
D
1 Responded
Within each drawer that expands, a list of all possible options are displayed with checkboxes (user can select multiple). AAMC business should determine which options are displayed for each field.
#2
C
Smith, Joshua Adams
D
Unavailable
Unavailable
18:00
Powell, Susan B
- The same color is used for the other interview times for that one interviewee.
Each time slot box can be removed from the day view by clicking on that box’s “X”.
1 Responded
For each applicant, select one of their three interview date preferences.
- Set interviewer and interview time for an interviewee.
Each interview time will be automatically numbered by order of occurrence for that interviewee.
4 Confirmed
Interviews to Schedule (20)
Annotations
C
3 Notified
For each applicant, select one of their three interview date preferences.
A
B
Unavailable
2 Scheduled
Interviews to Schedule (20)
- Each interview box can be moved to another time location on that day through click and drag.
Unavailable
Jacob Brown
4
3
Lunch
1 Responded
Overview
Interviews Selected
No Interviews Selected
Toolbar (960 x 30)
Annotations
Unavailable
Unavailable
15:30
Each field which is filterable (and chosen in the setup lightbox) is displayed as an expandable/ collapsible drawer. On click, the drawer will expand/collapse.
44 of 60
Breakfast
This module will allow the user to schedule interviews, and will work in conjunction with the Responded module.
15:00
The fields that can be filtered are organized into categories. The first category is related to Application Status and other attributes that have been marked on the application by reviewers. The remaining categories correspond to the sections of the student’s application (the different tabs within their application).
J
Unavailable
Amelia Brewer
14:00 14:30
Breakfast Jacob Brown
2
Jacob Brown Lunch
13:30
Suggestion:
Day
Interviewer: Dr. Kritz
1
Susan Powell
Unavailable
Interviewer: Dr. Brown
Breakfast
Amelia Brewer
2
13:00
On click, it clears the criteria at the top and within the drawers below (all drawers are also automatically collapsed if they weren’t already).
Interviewer: Dr. Drew
1
A Susan Powell
11:00
Clear Filter button is only enabled if the user has created criteria.
© Copyright 2009-10 Sapient Corporation
Interviewer: Dr. Mann
1
8:30 9:00
Some options will have text fields associated with them. The text field should be disabled until the user selects the corresponding option.
Week
Month
Apply Filter button is only enabled when the user has created criteria.
published August 24, 2010
Responded - Interviews to Schedule Overview
Monday, September 20, 2010 Interviewer: Dr. Stallone
As the user creates criteria, those criteria are displayed at the top. Each one appears as soon as it is created. The user can then click “Apply Filter” to apply the criteria to the results list. Visually, criteria which have been applied should appear visually different from criteria which have not been applied (ex: gray until they are actually applied).
I
Exams / Licences
USMLE Step 3 Score Save Filter
by: Prady, Laurie, Pavani, Laura, Byron
Dr. Tameka13:00 Kriz
Breakfast Breakfast
Unavailable Unavailable This time as unavailable
H
10:30
Send reminder > Send reminder >
12:00 Dr. Liza Abee
Scheduled for 9/13/2010
1. Tameka Kriz
9:30
Day
Week
Month
Monday, September 20, 2010
8:00 C 8:30 I would like to set 9:00 An interview time
10:00
F
30 of 60
Suggestions:
USMLE Step 2 CK Score Chief Resident Publication Type USMLE Step 2 CS Score
USMLE Step 3 Score Publications Exams / Licences
Save Filter
Waitlisted on 8/07/2010
Pending Unavailable Pending
11:30
Scheduled for 9/16/2010
12:30 Dr. Daren Stallone
Breakfast
Documents Documents
© Copyright 2009-10 Sapient Corporation
On click, launches a lightbox that allows users to manage their saved filters and choose which fields are filterable from within the Basic Filter module. See PDWS - Filter Settings Lightbox.
If the user expands a drawer by clicking on it, it remains open until they explicitly click on it again, expand another drawer, click Apply Filter, or click Clear Filter.
300
Medical School Type
Publications
4. Daren Stallone
Status
11:00
Dr. Lauren Rogers Dr. Clinton Arend
Breakfast
Unavailable
Add
When “Documents” expands, each document that the student is responsible for uploading/ creating/requesting is displayed. If the student has completed uploading/creating/requesting the document, a checkmark appears next to the document name.
Full amount not paid
Annotations
On click, it launches the Save Filter lightbox. See PDWS - Save Filter Lightbox.
AAMCResident Number Chief All CitizenshipExperience Research Is empty Couple's Match Volunteer Experience Is not empty Gender Work Experience Contains
U.S. Citizen
Foreign National Residing outside of U.S.
D
Profi le Number AAMC Experience
All
Breakfast
9/16 WLUnavailable Unavailable
On click, triangle icons will expand/collapse module to display second-level information. The actual information displayed depends on the section that is expanded:
published August 24, 2010
If the user clicks “Clear Filter”, the criteria disappear.
Profile
Citizenship
Version 1.0
ID
Citizenship Application Status Couple's Match International Gender H All
Medical Experience
Waitlisted on 8/05/2010 Waitlisted on 8/06/2010
#3
Note: “Selected” means that the user actually selected the program to apply to it (this is different from the meaning of selected today).
Day View - Filled
Saved Filters Status and Attributes Application
International
Breakfast
9/16Add Interviewee WL
#3
When “Programs” expands, each program that the student selected to apply to is displayed with a checkmark next to each one (all selected programs have checkmarks).
Toolbar (960 x 30)
A
Profi le Filter
Profile:
H
Advanced Setup
International
Staying at Hotel
Application Status and Attributes: Application Status (1)
Version 1.0
Application Status
Medical Experience
Clear Filter
10:30
Name 2 Available 0 Available Waitlisted on 8/04/2010
9/14
Submit Document... I New Submit New Document...
Current Schedule - Day View (with some interviews set)
This is the “Basic” view of the Filtering module.
Saved Filters
E
Name
#2
Day
Week
Interviewer:Interviewer: Interviewer:Interviewer: Interviewer:Interviewer: Interviewer:Interviewer: Dr. Samuel Dr. Stallone Dr. Drew Dr. Simms Dr. Brown Dr. Mann Dr. Kritz Dr. Cross
Set Interview Time (Option 2) 7:30
Letters Recommendation: Letters of of Recommendation:
AAMC - Redesign Document
Overview Application Status and Attributes
Application Status is Received Medical School is University of Florida Citizenship is U.S. Citizen
I
9/8
Interviewer: Dr. Cross
A E
A message is displayed for each section, depending on whether that section is complete or pending. See examples below:
by: Prady, Laurie, Pavani, Laura, Byron
Saved Filters
Saved | Basic | Advanced
9:00
Interviewer:
Dr. Mann WL
Advanced Setup
Filter
PDWS - Filtering - Basic
B
9/8 8:30#2 9/14
When “Payment/Review” expands, the amount that the student owes is displayed with the amount that has actually been paid (ex: “$150 of $750 has been paid”)
© Copyright 2009-10 Sapient Corporation
A
Dinner
Month
Monday, September 20, 2010 Interviewer:
7:30 Breakfast Kramer, Mary Jane 8:00
When “Application” expands, each section of the student’s application is displayed with a checkmark for those that are complete.
Go
by: Prady, Laurie, Pavani, Laura, Byron
Filtering
WL
Interviewer:
Stallone #3 Dr.9/6 Simms #2Dr. 9/17
9/20
For LoRs, the document name appears as LoR 1, LoR 2, or LoR 3. These names are replaced by the details of the letter writer once user has requested them. If more than 3 LoRs are requested, these also appear with the letter writer’s name.
published August 24, 2010
)03 x 069( rablooT
9/22
If Payment/Review is pending: “Full amount not paid”
E
Missing required document
Paul Phelps
Cras tristique luctus sapien
WL
#3
If Payment/Review is complete: “Full amount paid”
Gary Rubino
A ligula duis vulputate
9/14
If Documents is pending: “Missing required document”
My Checklist
Toolbar (960 x 30)
Medical School Type
4/23/2010
9/20
If Documents is complete: “Documents complete, but verify individual program requirements”
Photo(s) Uploaded
AAMC - Redesign Document
Dinner
#2
9/17
If Programs is pending: “No programs selected”
Board Scores Requested
4/20/2010
WL
#3
If Programs is complete: “Selected X programs”
F
Version 1.0
#1 Dinner
9/8
DWS - Applicant Header/Central Object
Payment/Review is complete if the student has paid the entire amount owed.
Payment/Review
•
Nathan Draper
WL
9/24
by: Prady, Laurie, Pavani, Laura, Byron
Note: In order to be complete, at least three LoRs must be requested.
Full Amount Not Paid
F You may submit your application. Note that you can still select additional programs and Interviews submit additional documents after submitting the application. Lorem ipsum dolor sit amet.
•
Marianne Branham
9/6
#3
published August 24, 2010
Documents is complete if the student has uploaded/created/requested all the necessary documents.
50 of 96
Payment/Review • Photo
Euismod ullamcorper eu
Action to perform on selected applicants:
Version 1.0
Note: “Selected” means that the user actually selected the program to apply to it (this is different from the meaning of selected today).
LoR 2
•
Sed id tristique sapien
USMLE Step 1 Score
On click, text links will go to their corresponding tabs.
Programs is complete if the student selected at least one program to apply to.
Tellus tincidunt euismod
USMLE Status
B
Application is complete when each section of the student’s application is complete.
A ligula duis vulputate
Jackie Ferland
Selected 23 programs
! Missing required document
Cras hendrerit sapien in
Publications
Completed 5 of 5 sections D
1 of 3
6/17/2010
Exams / Licences:
Dinner
AAMC 12192116 AAMC #: #: 12192116 USMLE 23434133 USMLE ID: ID: 23434133 Applicant 2314324532 Applicant ID: 2314324532 Preferred 707-123-4567 Preferred Ph #: 707-123-4567 E-mail: JSmith@emu.edu B E-mail: JSmith@emu.edu
My Checklist Module title is not clickable.
USMLE Transcript
6/3/2010
Publications:
#3
Brewer, Amelia C
Unavailable
#1
2 Wayne Brown
Annotations
A
Photo(s) Uploaded
Daniel Gregory
Chief Resident
Dinner
3. Michael Nieves
A
ID
Board Scores Requested
Ellen Lecompte
Experience:
C
50 of 96
Medical School Awards
Medical School (1)
The My Checklist module appears on the MyERAS dashboard and within the right rail on other screens within the application. It gives the applicant a snapshot of their progress.
•
•
Blandit eget non est
Kevin Mcguire
Couple's Match Refugee/Asylum/Displaced Person
Education:
Overview
Submitted:
Non dignissim metus tincidunt Etiam turpis ipsum
9/14
© Copyright 2009-10 Sapient Corporation
2
Non dignissim metus tincidunt
Sem iaculis vel lacinia leo tri None
9/17
Beckwith, Adam
#1
LoR from ProfessorBranch, Branch, Pediatrics Pediatrics LoR from Professor
Experience Foreign National with Valid Visa Status
Pending Applicant for Permanent Resident Exams / Licences Permanent Resident
Unavailable
#2
9/14
10:00 Interviewers
LoR from ProfessorJones, Jones,Family Family Medicine Medicine LoR from Professor
Sem iaculis vel lacinia leo tri
4/17/2010
Dinner
If Application is pending: “X of 5 sections incomplete”
Non urna sagittis dapibus.
4/23/2010
Dinner
If Application is complete: “Completed 5 of 5 sections”
Vivamus semper diam
5/2/2010 lorem ipsum
Dinner
Molestie eget rutrum in,
Curabitur dapibus sagittis ligula
5/3/2010 lorem ipsum
Jackie Ferland
Unavailable
Phasellus at dolor dolor
Praesent mollis massa sit amet
If the user needs to add an unavailable time slot for a specific interviewer, they click on the empty time slot and select the option to set this time as unavailable. When the user clicks on the “Set” button, that time slot is marked as “Unavailable.”.
19:00
My Institution
5/3/2010
#2
9/6
18:30
My Institution None
WL
18:00
•
•
Cras tristique luctus sapien My Institution A pellentesque nisi sagittis
5/3/2010
lorem ipsum lorem ipsum
E
My Institution Sed id tristique sapien My Institution Tellus tincidunt euismod
5/3/2010
lorem ipsum
Annotations For detailed annotations, see PDWS - Filter Settings Lightbox in the Modules chapter.
Tortor vitae massa ultrices RadiologyBlandit eget non est Program A ligula duis vulputate
lorem ipsum
Unavailable
Unavailable
1. Chris Simms
5 of 5
Program Programs Documents Documents Requested:
Phasellus at odio ac mi portaRadiologyCongue Programraesent mollis
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Paul Phelps
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My Checklist
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Brown, Jacob Drew
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Radiology Program
Daniel Gregory Gary Rubino
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Citizenship
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Joanne Mcclintock
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Kevin Mcguire Tony Carlos
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Dashboard View
Overview
ID
Search
Sorted by: AAMC ID Manage your saved filters:
Select the criteria that you would like to filter on Application Status is Received regularly (will appear in Basic Filter): Medical School is University of Florida Name Citizenship is U.S. Citizen
Unavailable
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Monday 09/05/2020
MyERAS - Dashboard / Right Rail - My Checklist Logout |
Filtering
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9/22
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published August 24, 2010
© Copyright 2009-10 Sapient Corporation
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Scheduler
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To set an interviewee in a day time slot (Option 2), the user clicks on an empty time slot in the Day view C . The user enters the Interviewee name D , the interview location E , the interviewee’s phone number and email address. F The interviewer would be pre-filled for that column/day slot G .
Hudson, Pamela B
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For each applicant, select one of their three interview date preferences. Interviewer: Dr. Kritz
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Interviews to Schedule (20) Interviewer: Dr. Brown
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To set an interviewee in a day time slot (Option 1), the user clicks on one of the interviewee’s choices A . The choice gets highlighted. Then the user clicks on empty time slots in the day view B .
Smith, Joshua Adams
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AAMC - Redesign Document
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Applications
Yale University
Version 1.0
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Results:
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Logout |
PDWS
This dashboard is the landing page for PDWS. Although the content on this page can be found elsewhere in the system, it is meant to provide the user a quick overview and alert them of things that they should be aware of. It provides clear next steps so the user does not have to dig through the other pages in order to complete important tasks.
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Page-level functions include: Help, Customize, and Print.
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This dashboard is the landing page for MyERAS. Although the content on this page can be found elsewhere in the system, it is meant to provide the user a quick overview and alert them of things that they should be aware of. It provides clear next steps so the user does not have to dig through the other pages in order to complete important tasks.
A
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PDWS - Interview Scheduler - Day View
PDWS - Dashboard
MyERAS - Dashboard
55 of 60 © Copyright 2009-10 Sapient Corporation
6.0 Washington Post iPAD APPLICATION CONCEPT
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Concept
31
pg.
of 54
7.0 All others
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Page Title
33
pg.
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34
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Fannie Mae - User Research ASSIGNMENT: Fannie Mae, the biggest mortgage provider in the world, wanted to research on how bankers manage the whole lifecycle of the mortgage loans. This research was commisioned to provide insights about how the Fannie Mae’s system can be redesigned to meet the customer’s needs. This user research was conducted by visiting multiple US banks, conducting interviews and observing loan origination processes. The artifact summarize user research and recommended task model for Fannie Mae’s largest mortgage loan origination product.
This artifact is result of task analysis and user experience modeling by following the user research insights.
of 54
35
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Fannie Mae - Analysis & Design This flow was develop to suggest a high level navigational architecture for the mortgage origination application.
Sitemap for depicting structure and Wireframes traceability.
Systemâ&#x20AC;&#x2122;s as-is state diagram
of 54
36
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
of 54
Communicating Ideas DO YOU KNOW WHAT YOUR
CUSTOMERS WANT?
?!
#
YOU COULD!
Customer Equity Analysis can help. And you will need to use your IT strategically alligned. VALUE EQUITY Quality, Price, Convinience
Customer Equity is described in three components - "value", "relationship" and "brand". Through your already existing custiomer touch points, you can gather data which can help you draw "What is most valuable to your customers?" [Fig.1], "Comparision of your performance against competitors [Fig 2], and deeper insights into each element of Customer Equity [Fig. 3]
CUSTOMER
EQUITY
RELATIONSHIP Loyalty, affinity, community/ knowledge building programs
BRAND EQUITY Brand awareness/attitude, corporate ethics, emotional tie
What customer's said about their needs/wants Fig. 2: Comparision of you (firm) with 2 other players/competitors along the three "customer equities"
What customer's said about their needs/wants Fig. 1: Comparision of what customers want, vs. what you (firm) is delivering
QUALITY
PRICE
CONVINIENCE
What customer's said about their needs/wants along the sub-drivers of "value" equity Fig. 3: Comparision of what customers want along "value" equity, vs. what you (firm) is delivering
HOW DOES IT WORK?
Capturing data about customer interaction in a centralized system is essential for this analysis
CUSTOMER SERVEYS
Once customer data is captured in a centralized system, alligning technology at every cutomer facing ends is important. Each customer facing systems should be capable of targeting the customers randomly
Randon selection of customers, once they have requested service, or came in touch with the firm for the purpose of gathering information(via surveys) to measure about customer equity
CALL CENTER HE
LP
DE
SK
RETAIL
6000 5000 4000 3000 2000
Connecting all the customer touch points (call center, internet, retail, etc.). The results of the survey (over a specified duration) is used to illustrateyour performance against a (sample) customer's expectations [Fig 1], performance as compared with your competitors [Fig. 2], or for creating a more drill down picture of each components of equity [Fig. 3]
0 0
-100
0
-200
CUSTOMER TOUCH POINT
0
-300
0
-400
BUSINESS
INTELLIGENCE
INTERNET PROFIT
Change management process explained for Fannie Maeâ&#x20AC;&#x2122;s organizational transformation. My role was to lead a team of cross functional team to establish organizational change management model.
Customer equity analysis allows many strategic decisions to be taken, which may include following --
BUSINE
VO
Ideation and design: Pradyot Rai,
LU
M
SS MI
SSION
E
Concept: Customer Equity Management, Roland T. Rust, Katherine N. Lemon, Das Narayandas
-- Budgeting of Marketing spending to change customer perceptions -- Improving service/product performance to be alligned with the market needs -- Evaluating, monitoring and measuring effectiveness of business strategy -- Calculating Life Time Value of Customer, performing customer selection, and segmentation Graphics Design: Pradyot Rai (inspired by www.xplane.com)
Poster for Smith School of Business, University of Maryland, explaining Customer Equity Management. My role was -information design and illustration to explain the complex acedemic models for CIO summit.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Miscellaneous - Online Advocacy Tool
37
pg.
of 54
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Miscellaneous - Information Services on Legislative Tracking
38
pg.
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Miscellaneous - Newsletter redesign
39
pg.
of 54
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Miscellaneous - Online News Paper redesign & ecommerce
40
pg.
of 54
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Page Title
41
pg.
of 54
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Page Title
42
pg.
of 54
Pradyot Rai email - prai2@sapient.com cell - 312.PRA.DYOT
Thank you!
44
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Fannie Mae
Personas (or user archtypes, as they are known), are key to modelling user experience catered to different target groups and user segments. They provide the unique perspective to understand the user needs, and helps the design and architecture to be catered to meet those while balancing the business requirements. Personas are developed with various user sessoins, interviews, observations and they help set the concrete goal for the design & development phases to achieve.
Client: Fannie Mae. Financial Services Role: Lead User Researcher / Product Designer
ASSIGNMENT: Fannie Mae, the biggest mortgage provider in the world, wanted to research on how bankers manage the whole lifecycle of the mortgage loans. This research was commisioned to provide insights about how the Fannie Mae’s system can be redesigned to meet the customer’s needs. This user research was conducted by visiting multiple US banks, conducting interviews and observing loan origination processes. The artifact summarize user research and recommended task model for Fannie Mae’s largest mortgage loan origination product.
Client: Fannie Mae. Financial Services Role: Lead User Reseacher / Product Designer
This artifact is result of task analysis and user experience modeling by following the user research insights.
of 54
45
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Fannie Mae
This flow was develop to suggest a high level navigational architecture for the mortgage origination application.
Sitemap for depicting structure and Wireframes traceability.
Systemâ&#x20AC;&#x2122;s as-is state diagram
of 54
46
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Thought
DO YOU KNOW WHAT YOUR
CUSTOMERS WANT?
?!
#
YOU COULD!
Customer Equity Analysis can help. And you will need to use your IT strategically alligned. VALUE EQUITY Quality, Price, Convinience
Customer Equity is described in three components - "value", "relationship" and "brand". Through your already existing custiomer touch points, you can gather data which can help you draw "What is most valuable to your customers?" [Fig.1], "Comparision of your performance against competitors [Fig 2], and deeper insights into each element of Customer Equity [Fig. 3]
CUSTOMER
EQUITY
RELATIONSHIP Loyalty, affinity, community/ knowledge building programs
BRAND EQUITY Brand awareness/attitude, corporate ethics, emotional tie
What customer's said about their needs/wants Fig. 2: Comparision of you (firm) with 2 other players/competitors along the three "customer equities"
What customer's said about their needs/wants Fig. 1: Comparision of what customers want, vs. what you (firm) is delivering
QUALITY
PRICE
CONVINIENCE
What customer's said about their needs/wants along the sub-drivers of "value" equity Fig. 3: Comparision of what customers want along "value" equity, vs. what you (firm) is delivering
HOW DOES IT WORK?
Capturing data about customer interaction in a centralized system is essential for this analysis
CUSTOMER SERVEYS
Once customer data is captured in a centralized system, alligning technology at every cutomer facing ends is important. Each customer facing systems should be capable of targeting the customers randomly
Randon selection of customers, once they have requested service, or came in touch with the firm for the purpose of gathering information(via surveys) to measure about customer equity
CALL CENTER HE
LP
DE
SK
RETAIL
6000 5000 4000 3000 2000
Connecting all the customer touch points (call center, internet, retail, etc.). The results of the survey (over a specified duration) is used to illustrateyour performance against a (sample) customer's expectations [Fig 1], performance as compared with your competitors [Fig. 2], or for creating a more drill down picture of each components of equity [Fig. 3]
0 -1000 -2000
CUSTOMER TOUCH POINT
-3000 -4000
BUSINESS
INTELLIGENCE
INTERNET PROFIT
Change management process explained for Fannie Maeâ&#x20AC;&#x2122;s organizational transformation. My role was to lead a team of cross functional team to establish organizational
Customer equity analysis allows many strategic decisions to be taken, which may include following --
BUSIN
VO
Ideation and design: Pradyot Rai,
LU
M
ESS MIS
SION
E
Concept: Customer Equity Management, Roland T. Rust, Katherine N. Lemon, Das Narayandas
-- Budgeting of Marketing spending to change customer perceptions -- Improving service/product performance to be alligned with the market needs -- Evaluating, monitoring and measuring effectiveness of business strategy -- Calculating Life Time Value of Customer, performing customer selection, and segmentation Graphics Design: Pradyot Rai (inspired by www.xplane.com)
Poster for Smith School of Business, University of Maryland, explaining Customer Equity Management. My role was -- information design and illustration to explain the complex acedemic models for CIO summit.
of 54
47
pg.
Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Information Architecture Country - Navigation & Wayfinding
5 of 16
Version 0.50 published June 30, 2010 by Geoffrey Shott, Pradyot Rai (gshott@worldbank.org, prai2@sapient.com)
Country - Navigation & Wayfinding
Country - Navigation & Wayfinding
Version 0.50 published June 30, 2010 by Geoffrey Shott, Pradyot Rai (gshott@worldbank.org, prai2@sapient.com)
6 of 16
Version 0.50 published June 30, 2010 by Geoffrey Shott, Pradyot Rai (gshott@worldbank.org, prai2@sapient.com)
11 of 16
onceptual Model for User Experience
m the above goal in mind, the overall WorldBank. experience model is designed into two distinctive Facade which caters to an “entry point” experience by surfacing the right information and helping users find the right information, and
Your World. Your World Bank
FRONT DOOR
Consumable content (or content topic), which facilitates user’s end goal -- consuming the information
WHO WE ARE
Customized Content
LENDING & ADVICE
|
|
DATA
RESEARCH
|
|
RESULTS
WORLDBANK.ORG
se two modes facilitate the optimum experience to ypes of user segments -- casual wanders, frequent s, and specific content need users.
ABOUT
OPERATIONS
DATA
RESEARCH
...
Customized Content
Country Flag
Million | | Population LENDING & 00.00 ADVICE
$000.00 Billion
GDP
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6
Cape Verde C. African Rep.
South Asia
Eritrea
Project & Programs
THE WORLD BANK БАНК МЕЖДУНАРОДНЫЙ Your World. Ваш мир. Ваш YourМеждународный World Bank банк
Topics
GO
FEATURED
Guinea-Bissau
Mauritania
Kenya
Mauritus
Strategy Mozambique
Namibia
WHO WE ARE
Niger Nigeria Rwanda ST & Principe Senegal
Refine by:
Global navigation Page Banner (Domain/Header)
5
Country Sub Navigation
6
Page-level utilities
7
Footer navigation
PROJECT
[Country] Contacts
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Public Information Center [First, last name] Website »
WHAT”S NEW
RELATED
NEWSLETTER
Country Assistance Strategy
April 13, 2010
China & World Bank: More Cooperation on Global Issues
East Asia and Pacific Newsletter
Comment(s) (12)
[Contact Category] [First, last name] Email Us »
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PRESS RELEASE
More Partnerships in Global Development Finance
Resume Reforms to Maintain Strong Growth Says Review of East Asia and Pacific Economies
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[Category] [Category Item] (##) [Category Item] (##) [Category Item] (##) [Category Item] (##) [Category Item] (##) See More
March 23, 2010
View all What’s New »
BLOGS
PORFOLIO
WORLDBANK PEOPLE
MOST POPULAR on [Country]
[# Comments]
[Data]
Proposed Bank projects
[Data]
Start of Bank partnership
[Data]
Total Bank investment
[Data]
VIEWED
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Mozambique
Mozambique
Liberia
Namibia
Namibia
The Gambia
Madagascar RELATED
Niger Nigeria
5...
Niger Nigeria
Ghana
Malawi
[Related]
[Item] Guinea-Bissau
[Related] Mauritania
Rwanda ST & Principe
Rwanda ST & Principe
Kenya
[Related] Mauritus
Senegal
Senegal
Guinea
Mali
User enters worldbank. org via typing in url
The user is now viewing the Chinese country site entirely in the Chinese language. All content and navigation are in Chinese.
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RATED
facerumet molesto. More » View all [Category] »
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » [Metadata] [Metadata]
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[Metadata] [Metadata]
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From the China home page the user clicks on a feature story and is taken to the feature story content type detail page.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » [Metadata] [Metadata]
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[Metadata] [Metadata]
Advanced Search | View all Projects »
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EXPERT
From the page level language controls the user chooses lto view the site in one of the available languages.
Results title vollestis que rest vendeli busdae illabo.
[First, Last Name] [Title] [Profession]
[Metadata] [Metadata]
Description que nis dollaccum mi, culpa ni. More »
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View all Experts »
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More »
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[Event Type]
PHOTO GALLERY [COUNTRY]
[Month][Day], [Year]
Country List Page (English)
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[Event Type]
[Month][Day], [Year]
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Luptatur, simaio blantio rumquatur sam, escienderci
Eprae sero consequatus dolo
Ulpute diam del inim vullan ullamconse
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Selects the China country site from the list.
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EVENTS
B
User selects “Countries” from the main navigation.
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[# Comments]
View all What’s New »
A
Language List Page
RATED
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[Author] [Month][Day], [Year]
CO2 emmisions (metric tons per capita)
worldbank.org home (Chinese)
MOST POPULAR in Operations VIEWED
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[# Comments]
COUNTRY DATA
A
2 worldbank.org home (English)
User enters the English language version of worldbank.org and clicks on “Chinese” from the global language bar. The page refreshes with only Chinese language content.
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[Metadata] [Metadata]
Chinese (##) See More
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Scenario2
[Metadata] [Metadata]
Title vollestis que rest vendeli [Author] [Month][Day], [Year]
[Metadata] [Metadata]
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A
Country List Page (Chinese)
B
This page in: English | Español | Français | Русскии | ىسراف
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[Month][Day], [Year]
Light Version Country Page
Language Aggregate Page
User clicks on French and the detail page retains the Chinese language in the main wrapper but the core content of the content type changes to French.
Results title vollestis que rest vendeli busdae illabo.
[Event Type]
[Metadata] [Metadata] More at flickr
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DATA
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User enters the English language version of worldbank.org and clicks on the arrow from the global language bar. and is taken to the language list page.
Countries / [Country] DATA
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Search Data & Statistics References & Tables
Search Reseach & Analysis
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Resources for:
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User clicks on link to the Vietnamese country site and is taken to a light content country page. EVENTS | PUBLICATIONS | STORE
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Chooses a non-corporate language, such as Vietnamese, and is taken to an aggregate page displaying only content for Vietnamese.
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E
C
COUNTRIES
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THE WORLD BANK GROUP IBRD IDA IFC MIGA ICSID
Tecahers & Students
D
RESULTS/PAGE
10
History
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7 IFC
4
Annual Reports
Annual Reports
THE WORLD BANK GROUP IBRD IDA
3
Resources for:
RESULTS
Jobs & Scholarships
2
People
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Research & Analysis Publications & Products
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People
7
7
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9
Countries / [Country]
Mission
WHO WE ARE
Note: There is an assumption that there is in-page content navigation, but it is not addressed because it is not part of global navigation.
...
Middle East 1 3 Africa4 2 & North South Asia
3
GO
Lesotho
Gabon
PROJECT SEARCH
$250 billion (95%)
On web sites where the user’s primary task is something other than WORLDBANK searching EVENTS & browsing to locate the information, the navigation model does not apply. Example may include visualization tools for the Data.
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Search
Ethopia
Selects the “Chinese” language country site from the list
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More »
Language English (##) Spanish (##) French (##) Russian (##)
View Larger »
Title vollestis que rest vendeli [Author] [Month][Day], [Year]
China: Lending by Volume in Millions of US Dollars $26 billion (5%) Active Bank projects
See More
China: Wuhan Second Urban Transport Project
Comment(s) (12)
Subscribe Now »
PROJECT MAP
LOAN CREDIT
Title donec placerat nullam nibh dolor
developments
[Category Item] (##) [Category Item] (##) [Category Item] (##)
Chinese Economic Report
April 03, 2010
REPORT [Country] Newsletter Keep up with the current
Navigation elements in this model balance the importance to the user, the frequency of use, and the sequence of use. Changes to the navigation model or navigation elements must take into account user needs and balance the above factors. WORLDBANK INITIATIVES
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Angola Chad Benin Comoros Botswana DR of Congo Burkina Faso Results Rep of Congo Search Burundi Cote d’lvoire Camroon Equ Guinea 24 Next » Sort by Cape Verde Eritrea C. African Rep.
Results title vollestis que rest vendeli busdae illabo. [Category] moluptatiat. Ximoles Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles [Category Item] (##) СТРАНЫ ТЕМЫ ВОЗ МЫ | ARE КРЕДИТОВАНИЕ СОВЕТЫ | | ДАННЫЕ | pernatio. РЕЗУЛЬТАТЫ | »НОВОСТИ WHO WE | alibus LENDING & ADVICE DATA || ИССЛЕДОВАНИЕ RESEARCH | acia RESULTS | More NEWS & VIEWS И ДЫ COUNTRIES alibus mi, culpa nit, suntTOPICS est erum mi, И culpa nit, sunt est erum facerumet molesto quam nos Read [Category Item] (##)
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dollaccum inctur
This navigation model will apply to WorldBank.org’s “country” domain and will extend to all other web sites where the user’s primary task involves searching & browsing World Bank information. RESEARCH DOCUMENTS
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Regions
Español | Français | Русскии | | ىسراف日本
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User enters the English language version of worldbank.org and selects “Countries” from the TOPICS RESULTS | NEWS & VIEWS main navigation. COUNTRIES
THE WORLD BANK БАНК МЕЖДУНАРОДНЫЙ
Tags : Financial Crisis, Infrastructure, Agriculture, Microfinance
OVERALL LENDING
DATA SETS
2
GO
TOPICS
[Category Item] (##) [RESULT HIGHLIGHT] Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles Español | Français | Русскии | | ىسراف日本 [Category Item] (##) alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » [Category Item] (##) [Highlight Title] [Metadata] [Metadata] See More Description que nis Your World. Ваш мир. Ваш YourМеждународный World Bank банк Customized Content Search Поиск ПОЙДИТЕGO
2009 and GDP growth is forecast...Read More »
Global navigation makes site structure visible to users and supports a web site’s purpose. This purpose, for Worldbank.org, is finding the information faster.
NEWS ARTICLES
Search
COUNTRIES
Customized Content
LENDING & ADVICE
and Central Asia Showing 10Europe of [##] Results
[Category] [Category Item] (##) [Category Item] (##)
Español | Français | Русскии | | ىسراف日本
Customized Content
NEWS & VIEWS
Scenario1
Latin america & caribbean
[Partner]
4
|
|
Español | Français | Русскии | | ىسراف日本
All Results
6
More Partnerships »
3
RESULTS
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This page in: English [Language 1] [Language 2] [Language 3] [Language 4] [Language 5] | >
Mozambique
Results Namibia Partners Niger Nigeria Rwanda ST & Principe Senegal 1 of 3
Press Release | Report | High Resolution Graphs | Video
[Partners]
RESEARCH
|
THE WORLD BANK
Customized Content Search Поиск ПОЙДИТЕ The World Bank’s economic update hightlights the need for GO tighter policies to address China’s macro risks and welcome a renewed
People
DATA
|
Your World. Your World Bank
focus on grew 8.7 percentage СТРАНЫ ТЕМЫin TOPICS ВОЗ МЫ КРЕДИТОВАНИЕ И& СОВЕТЫ | РЕЗУЛЬТАТЫ | НОВОСТИ ДЫeconomy WHO WE| ARE | LENDING ADVICE | | ДАННЫЕ DATA || ИССЛЕДОВАНИЕ RESEARCH | RESULTS | structural NEWS & reforms. VIEWS ИThe COUNTRIES
Partnerships
LENDING & ADVICE
|
[Country]
Quarterly Update Highlights Need for Español | Français | Русскии | | ىسراف日本 Tighter Policies to Manage Risks
Data Research
Search
4
imuscienis nulleni hillaturia et| ullaborit, utVIEWS dolupisit volecup Context TOPICS DATAAceriss | RESEARCH | RESULTS NEWS & COUNTRIES
Regions Angola Ethopia idellupta qui Lesotho quia venessed quam, quasChad pore cores ex enducil 00.0 % GDP growth Africa Benin Comoros Gabon Liberia ulparibus dignatis. Overview » 00.0% Botswana DR of Congo East Asia and pacific Inflation The Gambia Madagascar Burkina Faso Rep of Congo Europe and Central Asia Ghana Malawi Burundi Cote d’lvoire Latin america & caribbean Guinea Mali Camroon Equ Guinea This page in: English | Español | ﻱﺏﺭﻉ Middle East| Français & North Africa
China Home China Home
Purpose and use
en user gets to the main content area, the gation, tools and utilities are more contextual he content being presented. This is to allow user ccess information without distraction, as well as ing the page navigation optimized to all different y points.
WHO WE ARE
Español | Français | Русскии | | ىسراف日本
Your World. Your World Bank
EXTERNAL TOPICS • Bread crumb navigation REFERRAL • Site map • Thin footer ...
COUNTRY
...
...
Global utilities
Your World. Your World Bank
3
THE WORLD BANK
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Flows
THE WORLD BANK
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BOOK MARK, FEEDS, SUBSCRIPTION
Logo/home navigation
2
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COUNTRIES
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COUNTRY-AT-A-GLANCE
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The navigation model to the right indicates all navigation elements considered part of the global navigation system. Those elements are:
2
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3
Use this section of the document to familiarize yourself with the overall structure and elements of the new navigation system.
ELEMENT OF NAVIGATION
Español | Français | Русскии | | ىسراف日本
1
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USER ENTRY POINTS
EVENTS | PUBLICATIONS | STORE
You are here
Stay Connected | Fraud & Corruption Hotline | Contact
Countries / [Country]
© 2009 The World Bank, All Rights Reserved.
You are here
THE WORLD BANK GROUP IBRD IDA IFC MIGA ICSID
Countries / [Country]
THE WORLD BANK GROUP IBRD IDA
IFC
Legal | Site Map | Job & Scholarship Opportunities | Get Involved |
MIGA
ICSID
Legal | Site Map | Job & Scholarship Opportunities | Get Involved |
EVENTS | PUBLICATIONS | STORE
EVENTS | PUBLICATIONS | STORE
Content Type Detail Page (Chinese)
Stay Connected | Fraud & Corruption Hotline | Contact
© 2009 The World Bank, All Rights Reserved.
Stay Connected | Fraud & Corruption Hotline | Contact
© 2009 The World Bank, All Rights Reserved.
lly na d tion isio ve enta Country - Design Document ov ro plem Version 0.57 published June 30, 2010 by Geoffrey Shott, Pradyot Rai (gshott@worldbank.org, prai@worldbank.org) Pr Apped for im ov Not
7.1 Country
Home Page
Financing
Mission
Data
History
Browse
Country Diversity
Topics
Effective Development
Past Presidents Chronology
Office of the President
Advice
Maps
Guarantees
Survey Data
Trust Funds & Grants
External Data Resources
Financial Mgmt
Regional Tables
Capacity Building
Ranking Tables
Member Countries
Customized Banking Solutions
Miscellaneous
Senior Management
Data Publications & Products
Portfolio Overview
Board Calendar
References & Tables
Project Lifecycle
ICSID
Project Team
Inside the World Bank
[Expert]
IBRD
MIGA
Lessons Learned
Census
News & Views
Environment
Global Environment Monitoring System (GEM) References & Tables
Contract Awards/Procurement
Philosophy Key Themes [Theme Detail] Country Financing
Public Outreach
Document Disclosure
Procurement
Newly Disclosed Documents
Resources for Borrowers
Search Documents & Reports
Bidding/Consulting Opportunities
Speakers Bureau
School Briefings
Price Statistics
[Feature Stories Detail]
Statistical Manual (PDF)
[Event Detail]
Evaluation Methodology
Past Events [Event Detail]
Partnerships Good Practice Awards
People
Leadership
Leadership
Partners & Affiliates
People
People
Regional/Country Briefs
[People Detail]
[People Detail]
DATA DATA
||
RESEARCH RESEARCH
||
IDEAS IDEAS
[Transcripts Detail] Opinions [Opinions Detail]
Books in the World Bank eLibrary
[Archivess Detail]
[People] Multimedia Podcasts
Working papers and journals in the World Bank eLibrary Links to: Joint Bank-Fund Library (JL) Board Resource Center (BRC) Consultative Group on International Agricultural
Videos Broadcast Quality Video
People
Galleries Slideshows Photo Collections
Contact
GDL Network
GDL Network
Customized CustomizedContent Content
Project & Programs
Topics
Filter video by date, topic, region, or country
Filter video by date, topic, region, or country
Could also include contests, quizzes, or polls.
Products & Services
Procurement Results
[Country] Financing Summary
[Region] Financing Summary
Monthly Operational Summary (MOS)
Procurement
Procurement
Contract Awards
Results
Results
For Journalists Publications of the World Bank
Europe & Central Asia
Events & Seminars
GNI 2007, Atlas Method
Media Contacts
Chinese Economic Report
April 13, 2010
More Partnerships in Global Development Finance
April 03, 2010
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt. Read More » View all Research & Analysis »
March 23, 2010
MOST POPULAR on [Country]
[Author] [Month][Day], [Year]
Start of Bank partnership
[Data]
Total Bank investment
[Data]
VIEWED
Title vollestis que rest vendeli
Diiam del inim vullan ullamconse doloborercin Luptatur, simaio blantio rumquatur sam, escienderci
Description que nis dollaccum
[Event Type]
mi, culpa ni. More »
Data Products & Publications
Contract Awards
Contract Awards
PHOTO GALLERY [COUNTRY]
Topics
Title vollestis que rest vendeli blodae illebro
References & Tables
Search Research & Analysis
Data Products & Publications
References & Tables
About Our Data
Research Publications & Products Programs
Research
Research
People
More at flickr IN-DEPTH
1 of 3
You are here
Title Lorem ipsum dolor sit amet, consectetuer.
Title Lorem ipsum dolor sit amet, consectetuer.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Read More »
Read More »
RESEARCH
NEWS & VIEWS
Search Data & Statistics
Search Reseach & Analysis
News
Data Publications & Products
Organization & Affiliates
Country Lending
Public Outreach
Procurement
Analysis Tools & Tables
Search Research & Analysis
References & Tables
References & Tables
Research Publications & Products
Research Publications & Products
Programs
Programs
About Our Research
Research & Analysis Publications & Products
About Our Data
About Our Research
Project Evaluations
Events People
TOPICS
N
Civil Society
Get Involved
Governments
Stay Connected
Media Tecahers & Students
About Our Research
About Our Research
World Bank Store
World Bank Store
What We’re Learning
Blogs Multimedia Get Involved Stay Connected For Journalists
IFC
MIGA
ICSID
EVENTS | PUBLICATIONS | STORE
IBRD IDA
IFC
MIGA
ICSID
EVENTS | PUBLICATIONS | STORE
[Results Detail]
News Blogs
[Results Detail]
Monthly Operational Summary (MOS)
Biography
View all Projects » REPORT
[Publication Detail] Jobs & Scholarships
[Country] Newsletter
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt. Read More »
Subscribe Now »
Get Involved Stay Connected
View all Research & Analysis »
For Journalists
Blogs
F
Annual Reports
For Journalists
Meet the People of the Bank
[Data]
Start of Bank partnership
[Data]
Total Bank investment
[Data]
MOST POPULAR on [Country]
[# Comments]
VIEWED
Title vollestis que rest vendeli [Author] [Month][Day], [Year]
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[# Comments]
Diiam del inim vullan ullamconse doloborercin
Title vollestis que rest vendeli
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7.1.4.1 Country - Research List
mi, culpa ni. More » View all Experts »
Title vollestis que rest vendeli
PHOTO GALLERY [COUNTRY]
[Month][Day], [Year] [Event Type]
Title vollestis que rest vendeli blodae illebro
Joint External Debt Hub (JEDH)
[Product/ publication]
Country Offices Media & Speakers
About Our Data
Publications
Principles & Values
Affiliates
Methodology Data Quality People [Experts] Glossary
Includes: World Development Indicators (PDF) Poverty Data: A supplement to WDI (PDF) Statistical Manual (PDF) Millennium Development Goals (PDF) Global Development Finance (GDF) 2008 (PDF) The World Bank Atlas (PDF) The Little Data Book (PDF) The Little Green Data Book (PDF) The Little Book on External Debt (PDF) The Little Data Book on Private Sector Development (PDF) The Little Data Book on Information & Communication Technology (PDF) The Little Gender Book (PDF)
[Month][Day], [Year]
View all Events »
[Country]
World Bank Institute Doing Business
Legend Level 1
File
Level 2
Cross Linked
More at flickr
+
IN-DEPTH
1 of 3
This page in: English | Français | Español | ﻱﺏﺭﻉ
All Research Refine by:
Showing 10 of [##] Results
Topic [Topic] (##) [Topic] (##) [Topic] (##) [Topic] (##) [Topic] (##) See More +
« Previous
Search Research
WBI Governance & Anti-Corruption
Document Type [Document type] (##) [Document type] (##) [Document type] (##) [Document type] (##) [Document type] (##) See More + Language English (##) Spanish (##) French (##) Russian (##) Chinese (##) See More +
1
2
3
4
5...
24 Lorem Next » ipsum dolor sit Title amet, consectetuer.
Title Lorem ipsum dolor sit amet, consectetuer.
Description vollestis que rest Description vollestis que rest Research title vollestis que rest vendeli busdae illabo. vendeli busdae illabo. Nulparum vendeli busdae illabo. Nulparum Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles que nis dollaccum. que nis dollaccum. alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More »
Read More (##) » Comment(s) (##) Report: [ID] | Type: [Document type] | Date: [Date] Recommended
Read More »
Title Lorem ipsum dolor sit amet, consectetuer.
Title Lorem ipsum dolor sit amet, consectetuer.
Title Lorem ipsum dolor sit amet, consectetuer.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum.
Read More »
Read More »
Read More »
Research title vollestis que rest vendeli busdae illabo.
Description vollestis que rest vendeli busdae illabo.You Nulparum que nis dollaccum inctur moluptatiat. Ximoles are here Countries / [Country] alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » Report: [ID] | Type: [Document type] | Date: [Date] Recommended (##) Comment(s) (##)
LENDING & ADVICE
WHO WE ARE
Research title vollestis que rest vendeli busdae illabo. Mission
Our Focus Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles Product and Services History alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » Projects Leadership Report: [ID] | Type: [Document type] | Date: [Date] Recommended (##) Comment(s) (##) Country Lending Organization & Affiliates
DATA
RESEARCH
NEWS & VIEWS
Search Data & Statistics
Search Reseach & Analysis
News
References & Tables
Analysis Tools & Tables
Data Publications & Products
Research & Analysis Publications & Products
About Our Data
Research title vollestis que rest vendeli Public busdae illabo. Procurement Outreach Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles Project Evaluations Events alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » People Report: [ID] | Type: [Document type] | Date: [Date] Recommended (##) Comment(s) (##) Jobs & Scholarships
About Our Research RESULTS
COUNTRIES TOPICS
Blogs Resources for:
Multimedia Get Involved
Civil Society
Stay Connected
Governments
Embargoed News for the media
Investors Media Tecahers & Students
Annual Reports Research title vollestis que rest vendeli busdae illabo. Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » Legal | Site (##) Map | Comment(s) Job & Scholarship Opportunities | Get Involved | Report: [ID] | Type: [Document type] | Date: [Date] Recommended (##)
Stay Connected | Fraud & Corruption Hotline | Contact
© 2009 The World Bank, All Rights Reserved.
Research title vollestis que rest vendeli busdae illabo.
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » THE BANK IBRD Report: [ID] | Type: [Document type] | Date: [Date] Recommended (##)WORLD Comment(s) (##)GROUP
IDA
IFC
MIGA
ICSID
EVENTS | PUBLICATIONS | STORE
IBRD IDA
IFC
MIGA
ICSID
EVENTS | PUBLICATIONS | STORE
Research title vollestis que rest vendeli busdae illabo. Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » Report: [ID] | Type: [Document type] | Date: [Date] Recommended (##) Comment(s) (##)
Research title vollestis que rest vendeli busdae illabo. You are here
Countries / [Country]
Description vollestis que rest vendeli busdae illabo. Nulparum que nis dollaccum inctur moluptatiat. Ximoles alibus mi, culpa nit, sunt est erum facerumet molesto quam nos acia pernatio. Read More » Report: [ID] | Type: [Document type] | Date: [Date] Recommended (##) Comment(s) (##)
THE WORLD BANK GROUP
Research title vollestis que rest vendeli busdae illabo. Description vollestis que rest
I
Displayes top most recent blogs tagged to the country. Number of blogs will be configurable. “View all Blogs” will take user to Blog platform. The title of the article and the name of the author will be hyperlinked and will allow user to go to the page with full detail of the article and author respectively.
J
This module allows admin ‘s configured links to appear on the page. These links can point to the content form World Bank site or to extrenal web sources. When there’s no links populated, this module will not appear on the country page.
Portfolio modules provides a quick snapshot of the project activities in the [country]. This module has
K
Most Polular <articles> Dynamic content module which will show filtered content based on following criterion --
31 of 56
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[Event Type]
Quarterly External Debt
Data Publications & Products
F
[Profession] Description que nis dollaccum
[Month][Day], [Year]
Partnerships
Contact
• Links to the story artifacts (Video, Slideshow, Press Release, Reports)
[First, Last Name] [Title]
[Event Type]
Title vollestis que rest vendeli
Results Measurement System (IDA)
[Archives]
H
• This module allows user to search all projects with keywords • Links -- Advance Search will take user to the advanced search page (functionality TBD), and the “View All Projects” will take the user to the project list page (filtered by the [country]) 7.1.2.1. Auto-populated module, which shows top newest articles published that are tagged to the country. The title of the article will be hyperlinked and will allow user to go to the page with full detail. Number of items will be configurable. Contents will include from Projects, Documents, Research, News and Topics. But Blogs will not appear in this container. “More” link take the user to a list page, [Template ~ 7.1.2.1]. List page will default the list of the articles following the same rules as this module.
EXPERT
EVENTS
CO2 emmisions (metric tons per capita)
• Chart - visual representation of project data • Actual project summary which includes active and proposed projects and the total amount approved in the last year, etc. (The exact list is TBD) The content of shows the project data for the country. Purpose of the graphics TBD. Overall if no content available then do not show this module. Project Search
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View all What’s New »
COUNTRY DATA
Snapshot of project activities
• Title, short description and link to full content (Template pages needs to be defined)
RATED
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[# Comments]
Advanced Search | View all Projects »
Version 0.57 published June 30, 2010 by Geoffrey Shott, Pradyot Rai (gshott@worldbank.org, prai@worldbank.org)
• Image: Graphic related to story. This area will also allow embedding & playing the videos.
KView Larger »
Title vollestis que rest vendeli [Author] [Month][Day], [Year]
[Data]
Proposed Bank projects
Maps & Tools
Country - Design Document
Development Finance
following parts --
• Controls: Includes the module header (Featured) and controls for the content.
[Author] [Month][Day], [Year]
External Debt Reporting
[Staff Profiles]
The World Bank The World Bank Group
This module presents top stories related to this country. The number of stories need to be configurable in the system. These stories rotate at a configurable time interval. Mostly, the content of the story comes from “news & views”, but it may highlight a publication or any project related story. This module has following parts -
More Partnerships in Global
PROJECT MAP
View all What’s New » I
$250 billion (95%)
Millennium Development Goals
Annual Reports
China & World Bank: More Cooperation on Global Issues
Q
March 23, 2010
OVERALL LENDING
Intl Comparison Program
E
Chinese Economic Report
Resume Reforms to Maintain Strong Growth Says Review of East Asia and Pacific Economies
PROJECT SEARCH
Sub-Saharan Africa
Statistical Capacity Building
Multi-lingual tool allows users to switch to language/version of this page. The difference between this one and the one in the global header is that it presents the language option if the page itself esists in a language for the content within this page, as against the one in header which takes user to the home page.
Country Assistance Strategy
PRESS RELEASE
BLOGS
$26 billion (5%) Active Bank projects
Tools
D
RELATED
April 13, 2010
PORFOLIO
Stay Connected
Programs
Consultant Opportunities
Nigeria Rwanda ST & Principe Senegal 1 of 3
J
China: Lending by Volume in Millions of US Dollars
Multimedia Get Involved
Benefits and Policies [Search Results] Scholarships
The purpose of these modules is to consistently feature some modules across the country site -Partnership: is to feature “one” development partner for the country. “[Partner]” link will open an external site in a new window (Partners site). [More Partnership] will take the user to the “Overview Page” with “Partners” tab opened. Country ofiice Contact: is to display contact information. When “Public Information Center” information is not available, it will not show in this module. Country Newsletter: will allow user to subscribe to this country newsletter. The “Subscribe Now” functionality TBD.
China: Wuhan Second Urban Transport Project
Comment(s) (12)
developments
Maps
Jobs
Mauritus
LOAN CREDIT
Title donec placerat nullam nibh dolor
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pr
ap
-
ustrated here, the home page and sectional ing pages caters to the entry point from dbank.org. These pages presents the global nav, nav, tools & utilities to make content discovery e efficient.
1
This section of the document covers the overall navigation model and individual navigation elements used throughout the new country navigation system. The navigation model shows the overall system and how the navigation elements are organized as a whole.
-
Locating & identifying the right information, Consuming & staying on top of the information
gational model, page structure, tools & utilities as apply to the two modes are designed differently the user’s main goals in mind.
Multilingual Strategy
Navigation Model
overall experience of WorldBank.org is catered to basic user’s need --
Content Type Detail Page (Chinese, French)
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Wireframes
Client: Sprint. Role: Lead Information Architecture
Sample wires depicting detailed specification and annotation to partially support - interaction guidelines, content strategy & functional specification. Site URL - support.sprint.com
Sample wireframe depicting personalized modules by CMS driven content/process
NOTE: These Wireframes only partially depict the work of content strategy (CS) involving taxonomy integration, metadat strategy, voice & tone, and content models, which was carried out in the background. But the Wireframes were instrumental in helping shape CS work and to provide concrete guidelines to be follow in mapping those with the user facing design. Information Architects, Content Strategists and Business Analysts worked very closely to complete the content stategy for the whole site.
Sample wireframe depicting modular design and how page elements connects to each other based on rules defined under content stategy.
This Wireframes depicts the content strategy outcome of services classification and its mapping with the products and customer profile. Business rules and functional specifications were captured in a seperate document.
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Wireframes
Client: XOHM (now Clearwire Corp.) Role: Lead Information Architecture, Creative Director
Sample wires depicting detailed specification and annotation to partially support - interaction guidelines, content strategy & functional specification. Site URL - www..xohm.com
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Wireframes
Client: WorldBank.org Role: Lead Information Architecture, User Experience & Content Strategy
Sample wires shows part of the Wireframes which were created to help transform the WorldBank.org web content with the completely new design & infrastructure.
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Maps
Detailed sitemap for proposed business segment of â&#x20AC;&#x153;sprint. com > businessâ&#x20AC;?
Client: Sprint. Role: Lead Creative Consultant / Information Architecture
Proposed high level site maps for Sprint. com
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
XOHM
My role: Design Direction / Information Architecture
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Strategy
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Sample of Work January 08, 2011 | PRADYOT RAI (pradyot@gmail.com)
Communicating vision & ideas
Explaining complex concepts/usage scenarios in an appealing manner to create Executive buy-in. My role user research, concept development,
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