Site Visit To get a better understanding of the experience of being in a waiting room and the processes behind getting there I conducted a covert auto-ethnographic study and (very brief ) interview. As the staff were so busy and as we were social distancing, I was only able to squeeze in one question with the receptionist. Though for a one question interview it was quite insightful perspective one what causes delays. Q: What in your experience causes the most delays and increases wait times. A: When a patient comes in and they haven’t communicated that there are multiple reasons they need to see the doctor, so they do not know to allocate a longer appointment time.
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Figure 6. Booking Process. Credit Author Left Figure 5. GP Waiting Room. Credit Author
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