Initial Design Proposition With the above research in mind, an improved communication system between GP clinics and their patients is proposed. This system will utilise the theories of operational transparency to proactively communicate delays and waiting times with patients through text messages (when necessary) and through a wait time board in the waiting room. It will incorporate the visual design language of health system in Australia
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to be instantly relatable and appropriate to the context of a GP clinic. S Henning, a graphic designer at the SLHD (Sydney Local Health District) describes three key aspects of the health districts design language: 1) Simple vector drawings 2) warm colours, and 3) direct personal language, using ‘you’ in descriptions and recommendations.
