Contribution to the Design Field and my Own Practice This project contributes to the design work around health and waiting by applying the theories of Operational transparency and Salutogenesis to the patients waiting experience at the GP. Most of the interventions in the field have previously focused around reducing wait times, but this design proposition instead takes the approach of improving the waiting experience by proactively communicating delays. This project was also a great introduction to the theories of Salutogenesis and Operational Transparency which I will be able to apply to many projects in the future. Reading about Salutogenesis in particular, changed the way I think about the potential
that design can have in the systems humans have created and will create, and the objects that we surround ourselves with. Design has huge effect on our lives and health that are not always anticipated or immediately obvious. Therefore, I believe it is hugely important to be thoughtful and considerate about the design decisions I make, and theories of Salutogenesis are now another tool I have to do this in my own practice. Similarly, learning about operational transparency will greatly inform my design practice especially in any future UX design projects.
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