Introduction One area of our health system that is often neglected is the waiting room; a transition space between our everyday lives and the GP’s office that can often be the cause of stress and frustration (Sherwin et al., 2013). In his book ‘Delayed Response: The Art of Waiting from the Ancient to the Instant World’ Farman (2018) even describes waiting as “moments of endurance and pain… [that] tends to hide the reason it exists”. This report will look at the stressors associated with delays and waiting at the GP and the benefits of incorporating operational transparency and salutogenic thinking. Operational transparency and clear communication not only minimises the negative impacts of waiting, but if communicated thoughtfully and with good design, can increase one’s sense of coherence, an integral part of the salutogenic model of health.
Right by ravensong7 . Retrieved from https://pixabay.com/photos/ chairs-row-office-waiting-room-325709/
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