M O T I VAT I O N Tomorrow’s trade news, TODAY! FROM UKPA
Winter 2008
inside:
celebrity chat credit crunch product focus special offers technical features plus lots more…!
Fight to Repair The changes to Block Exemption – and how you could benefit!
Right to Repair special issue celebrity sound-off What’s eating actor Ricky Tomlinson about the UK aftermarket!
POWER TO THE PEOPLE
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Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
WELCOME
M O T I VAT I O N TOMORROW’S TRADE NEWS, TODAY! FROM UKPA
Welcome to the all-new and much improved Automotivation, the magazine that keeps you in touch with all that’s going on in the UKPA.
be more efficient AND enjoy running your
Rather than giving our magazine a facelift,
business too.
Winter 2008
inside:
celebrity chat credit crunch product focus special offers technical features plus lots more…!
Fight to Repair The changes to Block Exemption – and how you could benefit!
Right to Repair special issue
we’ve totally redesigned it, so that it’s like
Meeting the increasing demands placed on the modern car battery
Turning the spotlight on the state-of-the-art in bulb technology
offering tips and advice on how you can
What’s more, Automotivation keeps you
But it’s not just its appearance that’s changed,
in touch with everything going on at the
because the contents have too.
UKPA. The aftermarket needs stronger communication more than ever, because you,
At a time when our industry is under threat
our customers, need to know what we’re up
from legislation and a lack of cash in motorists’
to, and how we’re looking at helping you keep
pockets, we have to be more prepared than
your workshop running smoothly.
ever before to weather the financial storm. So
What’s eating actor Ricky Tomlinson about the UK aftermarket!
PRODUCT FOCUS: BULBS
your workshops under the spotlight, plus
an all-new model gleaming in the showroom.
CELEBRITY SOUND-OFF
POWER TO THE PEOPLE
and putting different cars passing through
…AND LOTS MORE!
** 4588 AUTOMOTIVATION issue 1v11 1
30/10/08 15:40:12
enjoy
the
all-new
Automotivation.
And that’s where Automotivation can help:
And as with any new product, we welcome
It’s here to help you run your business
your feedback. If you’ve got something to say,
more profitably and, at the same time, be
drop us a line, as your thoughts are always
more enjoyable. We’ll be including tips on
welcome.
the business side, as well as looking at different market sectors such as lighting,
Inside this issue … UKPA NEWS
04
The latest industry news to affect the automotive aftermarket
CRISIS? WHAT CRISIS?
07
11
In this edition, actor Ricky Tomlinson of ‘The Royle Family’ expresses a personal opinion on an issue affecting the aftermarket
FIGHT TO REPAIR
12
The impact of Block Exemption on our industry – and how it could benefit you
it’s good to talk
18
product offers
19
Deals that are too good to miss – exclusively from UKPA members!
How you could turn the global economic downturn into a business opportunity
celebrity chat
a day in the life
This edition: ‘The Apprentice’, with Richard Yale of Eurofit in Wolverhampton
16
Coverage of the Allparts conference, tackling current issues such as the Right to Repair campaign
training
23
The importance of giving your staff training when using diagnostic equipment
BACK TO THE FUTURE
24
Jonas Zambakides and Mike Owen talk in-depth about the Right to Repair campaign
THE CAT’S WHISKERS!
28
In this edition a little piece of England, the Jaguar X-Type
THE FUTURE’S BRIGHT
29
Turning the spotlight on the state-of-the-art in bulb technology
The boring legal stuff … ©2008 UK Parts Alliance All material published in Automotivation is copyright and unauthorised reproduction is forbidden. Automotivation is published on a controlled circulation basis. Whilst due care is taken to ensure the content of Automotivation is accurate, the publishers and printers cannot accept liability for errors or omissions.
Enjoy the magazine, UKPA
30
emissions
The importance of emissions testing, described by Bosch product manager Barrie Flemming
power to the people
32
Meeting the increasing demands placed on the modern car battery
35
oil in one
Oil giant Shell stresses the importance of specifying the right high quality lubricants
36
TeA break
Put your feet up and relax with these puzzles
dates for your diary
37
Notable up-coming automotive events
finishing line
38
An out-of-breath Automotivation catches up with sprinter Jamie Baulch
Unit 4, Rabone Park, Rabone Lane, Smethwick, West Midlands B66 2NN Tel: 0121 565 6100 Fax: 0121 565 6101 Email: enquiries@ukpa.net Website: www.ukpa.net
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
foxy lady drivers’ club
NEWS PAGES
WIN!
WIN!
Girl Power! Foxy explains why it’s different from other schemes
Hot on the heels of the motor industry-
“The reality is that few motorists know how
backed
all-new
to identify their best local garages and many
women
pick one for convenience and a friendly
•W e’re independent of the trade and
motorists a better deal at the workshop.
receptionist. Choose one that has signed
have done our homework the hard
With women making up half the country’s
the female-friendly Foxy Promise instead
way
motorists, there’s still plenty who feel
and you now know they are offering superior
•O ur
workshops aren’t looking after them
standards
as well as they do male drivers.
to those who can’t commit to our promise,”
independent
Garage
Services
Guide helps motorists do their buying
Motorcode
website
promising
comes to
an
give
signs of quality and explaining the
www.foxychoice.com
main differences between dealerships
of Steph Savill, and rather than being just
and independents
a list of workshops, it offers users an insight
is
the
brainchild
into the differences between franchised
sign the female-friendly FOXY Promise
dealers
to never overcharge, patronise or sell
showing what standards (such as Motorcode
customers services they don’t need
or
or want
those workshops might be working to.
and
Good
independents,
Garage
Scheme
as
well
as
programmes)
than just garage services - we include
The site’s idea dates back to 2002 when
details of leading garage networks,
Steph Savill’s stepdaughter experienced over-
caring customer services and female
charging for some work she had carried
friendly facilities
out on her car. Concerned by the manner
should things go badly wrong with any listed business and promises to de-list serious offenders
Winter 2008
care
compared
is getting things right for women drivers has raised its game because we know what we want, are used to getting it and go elsewhere if we aren’t happy. In a society where so many women decide where to spend the domestic budget, which businesses can afford not to be female-friendly in today’s testing times?”
While not a standard like the Motorcode
•O ur business entries cover a lot more
• FOXY Choice will support motorists
customer
Savill says. “Any garage or dealership that
homework by identifying the latest
•A ll garages and dealerships listed
of
some
garages
treat
women
motorists,
or the Good Garage Scheme, any business signing up with the website will have to show its female-friendly credentials, such as being close to shops, higher-quality reception areas and toilets, and baby-changing facilities.
she established the Foxy Lady Drivers’ Club (currently
boasting
10,000
members),
which later evolved into the Foxy Choice programme.
More details from
www.foxychoice.com
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
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Products
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News
Contact your local distributor for your LuK DMF Data Wheel
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Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
AFTERMARKET OPPORTUNITY?
CREDIT CRUNCH • Good news for the aftermarket
• Spending moves from the franchised dealers
• Introduction of workshop schemes
• Motor Industry Code of Practice
Crisis? What crisis?
Richard Barnett
CO
2
But any economic slowdown can be good
they’re using is up to scratch. After all,
– not bad – for the aftermarket. If people are
if they’re already used to a gleaming
looking at reducing their weekly or monthly
service reception, the thought of standing
Credit crunch or economic slowdown, it
spend, they’ll look for cheaper alternatives to
in
all adds up to the same thing: people are
what they’re already spending on, and one
that appealing. These first impressions
tightening their belts. Or are they?
of these will be their car’s running costs.
count, even though the workshop and its
Richard
During
a
cramped,
scruffy
office
isn’t
all
technicians might be the best in the area, Barnett
programmes,
and
looks the
at
workshop
just-introduced
Industry Code, to see if they’re helping workshops generate and retain business
motorists
previous have
economic questioned
slowdowns whether
with greater skills’ than those at the main dealer down the road.
a franchised dealer service bill represents good value for money. Independent garages
So step forward the various workshop
can work on cars still under VM warranty,
schemes that help raise the quality of
If there’s one thing the media likes, it’s a good
there’s even greater possibilities of earning
service an independent workshop can offer,
negative story. It’s easy to focus on doom and
more, as drivers decide the franchised
and, in the process, build up customer
despondency, and adopt a ‘The End is Nigh’
dealer’s invoice is too big for their liking.
confidence. Irrespective of whether there’s
approach. So the possibility of a credit crunch
a credit squeeze or not, plenty of work is out
makes for good stories, and of course the
Those drivers might however, want some
there, and independents are in a stronger
aftermarket ends up drawn into it.
assurance that the independent workshop
position than ever before.
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
CREDIT CRUNCH
AFTERMARKET OPPORTUNITY? “People are cutting back on how much
in turn leads to safety and reliability issues.
they spend, but from that we see the more
Figures
progressive and forward-thinking workshops
seller organisation have shown that, of
picking up work. The work is out there, with
15,306 motorists polled, 10 per cent have
30 million car services being carried out every
cut back on their car’s servicing, with those in
year,” says Good Garage Scheme managing
Yorkshire, Humberside and the East Midlands
director, Bob Welch. “We’ve aligned ourselves
most likely to have cut back.
from
with those workshops, rather than those who see doom and gloom.”
the
breakdown-to-insurance
CO
2
“Using a BSI Kitemark garage means that drivers can be ensured that they will not be
Welch remains unfazed by the just-launched
ripped off and that they will get an honest,
Motor Industry Code, which
fair and safe service,” a statement says.
is backed by trade bodies the SMMT
A BSI executive believes independent
and the RMI.
workshops can benefit from an economic slowdown, and that the Kitemark helps instill customer confidence. “With the credit crunch now upon us, motorists need to be sure that they are spending their money wisely. “Car servicing and repair is an expensive business and consumers need to know that they are being treated fairly. However, it is “We
important.
Not getting your car serviced
aren’t in
could increase the risk of breaking down or,
competition
even worse, running an unsafe car. Kitemark
with the
shows us where we can get this confidence
Industry
and quality of service,” says BSI Kitemark
Code and
Services general manager, Steve Hamon.
garages have to look
With just 130 workshops in the Kitemark
at what’s
scheme, the BSI programme has a long
on offer, and
way to go to catch up with the GGS’s 2600
achieve what
members, but the arrival of a new kid on
they want through
the block could make for an interesting
their image, promotion
showdown.
and structures.” Step forward the Motor Industry Code of Welch believes whether they belong to a scheme or not, almost all workshops
Repair, notably unveiled at the end of August at the Office of Fair Trading (see box-out).
have business processes which help increase profitability and raise service standards.
Initial take-up has gone well, according to
“The repair side of a workshop’s trade
Motor Industry Code director Chris Mason,
gives structures and systems, but any
but needless to say some businesses are
programme has to give something to
more keen to get involved than others. “We’ve
independents.” Welch says. Providing the customer with a high standard of service, coupled with value for money, is crucial to business success
Winter 2008
not had anyone complaining or wanting to keep away, but some in the sector need time
According to the AA, fewer motorists
to engage and let it click through their minds.
are having their cars serviced, which
It’s like a good set of tools and confirms what
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
CREDIT CRUNCH
AFTERMARKET OPPORTUNITY?
they’re doing, and for some businesses it’s aspirational,” Mason says.
In an AA survey of 15,306 motorists, 10% had cut back on their car’s servicing due to the pressure on household budgets
But, more importantly, this could be the last chance the industry has to clean up its act before the government wades in, as Mason explains: “There have been 17 attempts in the past 30 years,” he says.
CO
2
The Code follows a 2005 discussion paper launched by the National Consumer Council, who in turn appointed the SMMT to draft, develop and refine a code. It took three years, after which Motor Codes Ltd was spun off from the SMMT into a separate and independent body. Costing
£75
to
subscribe,
the
Code
undercuts the BSI Kitemark and also has no ‘soft-franchise’ element that some say the Good Garage Scheme has. The Code also looks to self-regulation rather than using an iron fist to ensure members maintain their standards. Mason also says there will be no mystery shopping, but there will be an
Assessment Panel which will meet every
Speaking at the OFT presentation, Mason
independent inspection carried out by RAC
three months to discuss expulsions and
made it clear this could be the final attempt
Inspection Services.
amendments. Self-regulation is the way
at
forward and we’re left to look after the Code,
than one backed by legislation. “Why do it
Furthermore, the Code isn’t set in stone:
but we’re monitored by the OFT so there’s no
now? The answer is that there are clear,
“We
closed door,” Mason says.
growing messages that this is the right
have
an
Independent
Compliance
an
industry-policed
standard,
rather
thing at the right time. The Code is also both confirmational and aspirational for workshops,
Background to the Motor Industry Code of Practice
12 November 2007: Retail Motor
and acceptable for important stakeholders,
Industry Strategy Group gives SMMT
including the OFT, Trading Standards and the
thumbs-up to house Code body and
Government,” Mason says.
continue development For all independent workshops, there’s November 2007: Consumer Minister
NationalConsumer Council publishes
probably a standard to suit them, and as
Gareth Thomas MP is reassured that this
paper “at a crossroads – getting the
consumers start getting tougher in the way
is a means of addressing the estimated
UK car servicing and repair sector back
they spend their cash, they’ll want to know
£4billion a year cost to consumers
on track” – claiming shoddy repair work
they’re getting value for money.
through shoddy service and repairs
was costing the consumer £4billion a year. NCC called for the industry to
May 2008: Development continues
obtain and maintain full OFT approval
with the Code launching to the trade,
or be subjected to legislation
starting with the subscription process
Industry acknowledges poor perception
29 August 2008: Code completed
of the sector and starts development
stage one of the OFT’s Consumer Codes
on strategy to alter positively the views
Approval Scheme, the first step to OFT
of consumers
approval, and went live to consumers
To date the economic slowdown hasn’t affected independent workshops as greatly as franchised dealers, and the current climate can also be used to independents’ advantage a
–
first-rate
showing
they
service,
using
can
provide
high-quality
parts – but at a more wallet-friendly price. Perhaps, once it has passed, independent garages will be grateful for the credit crunch after all.
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
CELEBRITY chat
WITH RICKY TOMLINSON
Main dealers
...my arse! Ricky Tomlinson talks exclusively to Automotivation
There’s also that strong link
What’s
more,
it’s
often
said
in
the
between the independent and
trade that a technician working in an
When I started
their customers. Technicians get to know
independent workshop has more skills
Royle Motors with Harry
the owners of the cars they’re working on:
than
Walsh, there was a feeling we could
they know how the car is used, where it’s
and that’s because they’re under the bonnet
do better than the local main dealers.
been and what sort of budget the owner
of so many different makes and models.
There were many reasons behind that,
has, so they’ll do their very best to keep the
but the general feeling was that we could
bill as low as possible.
one
working
in
a
main
dealer,
You’ll find plenty of skills in an independent garage, but you’ll also find friendly service
do better – on pricing, quality of service It’s also important for independent garages
and a bill that’s much more wallet-friendly.
to highlight the fact they’re using the latest
So if you’re running such a business,
For example, it’s not just a myth that
diagnostics equipment – just the same
make sure you’re properly promoting it.
franchised workshops are expensive –
as you’ll find in a swanky main dealer’s
There’s never been a better time to be
it’s true! If you’re running your own garage,
workshop.
running an independent garage!
and quality of parts used.
ring around the main dealers and find out just how much they charge… But there are other reasons why motorists should seriously think about using an independent workshop if they’re not using one already, especially as we’re seeing people tighten their belts – and that’s just better value-for-money all-round. Yes, independent garages are cheaper. But they also use the same quality parts as a main dealer, and at a lower price. Independent garages also try to keep motorists’
costs
down
by
not
having
expensive buildings lined with pot plants and fancy furniture, which drivers end up paying for every time they’re presented with the bill.
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
11
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
Less freedom of choice and diminution of consumers rights in a post-2010 world
12
Winter 2008
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
block exemption
RIGHT TO REPAIR • Changes to the rules on Block Exemption
• Introduction of EU Type Approval standards
• The ‘Right to Repair’ campaign
• The view from two independent workshops
Fight to Repair The changes to Block Exemption – and how you could benefit! Richard Barnett
But key aftermarket suppliers aren’t happy
Without an equivalent – or better still, more
with the current situation, and believe the way
robust – alternative to the existing provisions
forward is by supporting the Right to Repair
of BER, all the evidence points to less freedom
Do independent workshops face a tricky
campaign. “Allowing Brussels to remove
of choice and a diminution of consumers’
future, or do changes in Block Exemption
Block Exemption legislation will be of benefit to
rights in a post-2010 world. There are also
offer a bright future? And how does this
no-one. It is increasingly clear that mechanics,
wider ramifications in terms of possible
tie in with the Right to Repair campaign?
garage workshop chains, and automotive part
restraint of trade, environmental impact
Richard Barnett investigates…
stores will all be effectively paralysed if the
and job losses in the overall independent
Block Exemption regulations are not renewed
parts and servicing sector,” Bewsey says.
Slowly British motorists have woken up to the fact that even with a new car, they can take it wherever they wish to have it serviced. It’s been a long time coming, and in many ways franchised dealers still do a good job in convincing car buyers to bring their motors back.
Exemption rulebook about to be torn up? And if so, where does that leave the independent workshop and the factor that supplies it? An SMMT spokeswoman says that under proposed 2010 changes it’s business as i.e.,
manager, Paul Hannah.
Hannah also believes that the only group to benefit will be the VMs: “The proposed
His views are supported by Comma Oils
regulation change will also be of precisely
managing director Mike Bewsey, who says
zero value to consumers. Klarius Group
any restriction to a motorist’s freedom
supports the view of the Right to Repair
of
Council Campaign that creating a situation
choice
will
have
a
serious
impact
on the aftermarket.
But as the tide begins to turn, is the Block
usual
in 2010,” says Klarius business development
independent
workshops
can
continue to service cars that are still under VM warranty. The only change (and one that doesn’t affect legislation) is that the regulations coming out of the EU affecting vehicle servicing will now be covered by general regulations rather than being motor industry-
“In an automotive market that is constantly evolving, it’s critical that today’s garages are fully aware of the jobs they are able to undertake…”
where consumers are stripped of choice, will feasibly have to travel further, and will be charged more money just for the privilege of getting a vehicle fixed is a ludicrous one! And for a country insistent on offering the widest choice for consumers, it is beyond comprehension. SKF’s
marketing
manager, Block
Mark
Exemption
and
business
Dolloway, changes
support
says have
that
opened
up opportunities for independent workshops, as well as factors and diagnostics equipment suppliers. “As a respected parts manufacturer and supplier that works hard to maintain a
specific. And for 2009-on cars, technical
“As a major supplier to the UKPA and an active
strong relationship with its garage customers
information will have to be made available to
supporter of the Right to Repair Campaign,
when it comes to offering technical support
the independent workshop sector.
Comma does not support any proposed
and general guidance, we strongly support
changes to the existing BER, nor substituting
the Block Exemption Regulations.
“It will make things easier for consumers
it with legislation that might in any material
and
be
way limit or constrain consumers’ freedom
“In an automotive market that is constantly
removed,” the SMMT says. “It’s a case of
workshops
–
no
rights
will
to have their vehicles maintained, serviced
evolving, it’s critical that today’s garages are
simplifying things.”
and repaired in the workshop of their choice.
fully aware of the jobs they are able
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
13
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
block exemption
RIGHT TO REPAIR
Comma MD Mike Bewsey on Type Approval “Type Approval… …In the case of lubricants, the universally observed (and constantly evolving) benchmarks are the relevant ACEA and API Service Classifications. Increasingly, these have become elaborated on with individual vehicle manufacturer’s engine specific formulations that are mandated for use in the aftermarket as ‘warranty critical’. Comma protects independent workshops servicing vehicles under the provisions of BER with a unique written guarantee
covering
all
lubricant,
coolant and brake fluid products listed in its Application Guide. “Because of the complexity of the existing legislation and the proposed changes, this is not an immediately ‘accessible’
issue,
even
for
those
working in the aftermarket who have the
most
at
stake
commercially.
Unsurprisingly then, it does not yet
“By making sure all replacement car parts in the UK are made to the manufacturers and EU approved specifications, the bar for quality, environmentally sound products is immediately raised”
seem to have much traction with the
public
at
large,
although
the
excellent work and co-ordinated efforts of the r2rc can hopefully change that situation over time.”
to undertake and the scope they have
under the manufacturer warranty if they are
for working on newer vehicles. Garages need
seeing a newer vehicle in their workshop,”
to know where they stand so that they don’t
Dolloway says.
Independent Aftermarket need to ensure
turn away work that they are fully entitled to carry out.
“At the same time, companies in the that only Type Approved Products are being
“It seems the only group within the automotive
supplied and fitted to guarantee the quality
sector
of repairs leave the vehicle at least as good
supporting
the
removal
of
the
“Block Exemption helps parts distributors like
regulations are the vehicle manufacturers
us, garages and motorists alike. Although
themselves.
we offer OE-quality parts to the aftermarket
as they would be guaranteeing a long-
and
the
“By making sure all replacement car parts
term revenue stream, but they are taking
vehicle assemblers, it is in our interests
in the UK are made to the manufacturers
a particularly short-term view of the situation,”
to support BER because the independent
and EU approved specifications, the bar
Hannah says.
for quality, environmentally sound products
also
OE-specification
parts
to
It
is
understandable
garages are going to be fitting our parts
is immediately raised. This in turn will prove Hannah
14
as when it was first produced.
why,
lobbying
to the decision makers in the EU that
Age of cars on the road – Source: SMMT
towards more Type-Approved parts in the
we are truly meeting and even exceeding
Less than three years old:
7,159,203
Three to six years old:
7,727,679
aftermarket:
the
Six to nine years old:
6,717,831
Nine to 12 years old:
5,142,739
More than 12 years old:
4,358,536
Winter 2008
says
VMs “Car
should
be
manufacturers
in
the
UK should be investing their time more wisely
standards
of
the
original
vehicle
manufacturers and service centres.”
in lobbying the government to introduce European
Type
Approval
UK parts manufacturers.
standards
to
Comma’s Bewsey says it’s essential suppliers should be supporting their factor and
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
block exemption
RIGHT TO REPAIR workshop customers: “In common with many
the motorist. Says SKF’s Mark Dolloway:
of any initiative that is trying to protect
other aftermarket suppliers, Comma’s success
“We regularly interact with the UK’s garages
the future of the independent aftermarket
is inextricably bound up with the success
through our many training initiatives and BER
because it has a valuable role to play in the
of its independent distributors and their
is a topic that regularly comes up and we are
repair of vehicles both new and old, and gives
independent workshop customers. Certainly,
happy to address.
consumers greater freedom.”
we will do everything within our influence to ensure their prosperity and resist anything
“And in order to ensure we highlight the
that threatens their progress. The alternative
importance of BER to as many people
is quite stark: without them, Comma simply
in
doesn’t have a business. That’s why the
produced a leaflet in conjunction with the ADF
r2rc is so vital to us all.”
that serves as a no-nonsense guide to BER
the
trade
as
possible,
we
recently
and what it means – in simple terms. There Maintaining and developing the r2rc will lead
is no complicated legal jargon, just a simple
to stronger relationships between workshops
interpretation of the regulations that everyone
and their factor customers, but ultimately
in the industry will be able to understand.
it’s essential the message gets down to
“As a company, we are fully supportive
WORKSHOP VIEW 1 Based in the seaside town of Llandudno, North Wales Jaguar Centre has built a strong reputation among Jaguar drivers for its quality of service and workmanship. Matthew Norbury took over the business when his father retired, and customers come from as far away as Scotland and the South East of England to have their cars worked on. Since Block Exemption changes were introduced more cars under warranty are being serviced, as Norbury explains: “When it was initially introduced we didn’t see many, but over the years it has grown to a substantial amount. Around 30 percent of new customers are within their warranty period. An ever-increasing number of customers are now aware that we are able to carry out routine service and repair without effect on their warranty.” Some owners of more modern Jaguars have contacted North Wales Jaguar Centre asking if their car can be serviced, despite it being under warranty. “On a number of occasions potential clients have got in touch regarding their service work, unaware of the block exemption rule, always asking the question ‘will it invalidate my warranty if you carry out my service?’ After a brief explanation of the benefits and savings by not going
to a franchised dealer potential clients are turned into actual customers!,” Norbury says. But for business to increase and to raise awareness among motorists, Norbury says the Right to Repair campaign needs to raise its profile. “The next step should be a national campaign to raise awareness of Block Exemption and Right to Repair, as it is still a commonly unknown subject. The consumer has the right and the need to know they have the choice as to where their vehicle is maintained,” Norbury says. “The Right to Repair campaign will inevitably bring
“The next step should be a national campaign to raise awareness of Block Exemption and Right to Repair…” more business our way. Over the coming years, as it becomes more widely known, people will certainly reconsider the need to use franchised dealers, and yes, they will make the switch and use a specialist like ourselves.”
WORKSHOP VIEW 2 Harry Walsh co-owns Liverpool’s Royle Motors with TV actor Ricky Tomlinson. The business started 18 months ago and has taken advantage of Block Exemption, and Walsh says being a member of the Good Garage Scheme has helped generate trade. “I’m happy with it, and I find I’m getting work through the GGS website. It doesn’t cost us anything to belong, and I like both the rating system and the customer feedback,” Walsh says. He also disagrees with those who say the scheme is too closely linked to its backer, Forte Lubricants.
“…Block Exemption changes have been helpful for us, but it’s surprising how many drivers go back to the franchised dealers,” Walsh sees plenty of new and nearlynew cars through the workshop: “We get 07- and 08-plate cars, and Block Exemption changes have been helpful for us, but it’s surprising how many drivers go back to the franchised dealers,” he says. “We’ve recently spent £6000 on Snap-on diagnostic equipment because we can’t afford to be left behind.” Royle Motors is gradually establishing itself with motorists, and generating repeat business. Says Walsh: “We’re still finding our feet but people are coming back to us. We’ve not grown as quickly as I would have liked but the GGS has helped. Plenty of work comes to us via word-of-mouth.”
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
15
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
RIGHT TO REPAIR
allparts conference
It’s good to talk… Mark Darvill
Steve Scofield
Nigel Buchanan
Brian Spratt
High Wycombe-based Allparts Automotive
opened each conference with the stark
and
ran a series of customer conferences
warning that Brussels-driven laws will affect
(ATC), which employs a dedicated team
aimed at tackling the issues affecting
all levels of the aftermarket supply chain
of
the aftermarket, which attracted more
and workshops in particular. The two-hour
garage
than 500 delegates during its three
seminar gave delegates an insight into Block
and
sessions.
Exemption, the Right to Repair Campaign,
A conference-supporting exhibition area
ATA Accreditation, 4-2-2 MOTs, good business
offered further pre- and post-presentation
With the main focus being on the Right
practice, corporate manslaughter and the
information.
to Repair campaign, other subjects up for
new industry Repair Code of Practice.
discussion included diagnostics, training and
the experts
Allparts to
advise
equipment,
advances
Technical
in
on
training,
Centre
diagnostics, information
technical
products.
“We have had a really positive response from
Garage Association (IGA) supremo Mike
“…positive response from customers...”
Owen, Bosch divisional manager (training)
Workshop delegates were also updated
garage has a strong future” said Steve
Nigel Buchanan and Jonas Zambakides,
on the latest business solutions which
Patten, Allparts marketing director. “We
vice-chairman of the IGA.
are designed to increase profitability: the
are delighted to have invested in these
Allparts Connect marketing programme;
conferences to help support our independent
Alliance Autocentres, Bosch Car Service
customers’ future in the industry.”
good business practice. Speakers included ADF chief executive Brian Spratt, Independent
Allparts managing director Mark Darvill
16
Winter 2008
customers across the whole conference programme, with many refreshing attitudes determined
to
ensure
the
independent
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
GARAGE PROGRAMME
ALLIANCE AUTOCENTRE
Running a quality, legal independent
We at the Alliance Autocentre are very
garage today is not what it used be, the
aware of the challenges that are not only
or commercial business insurance? Would
days are long gone when all you really had
prevalent in today’s marketplace but are
you like to increase your consumer business
to do was open the door in the morning,
literally just around the corner. Working in
through
repair motor vehicles all day long and
conjunction with industry specialists in their
facing website portraying the right image
then close the door in the evening, sound
field our business partners can assist your
to your customers? Are you considering
familiar?
business and can help you where required
updating or investing in courtesy cars for
make sure that the challenges that lie ahead
your business?
The independent garage proprietor now
are more of an opportunity rather than
has to be many things, a Health & Safety
a threat!
Are you paying too much for your telecoms
the
web?
Is
your
consumer
If you can answer yes or are considering any of the above then we would love to talk
expert, a specialist in Employment Law,
to you.
be a financially astute business person aware of forecasting and be able to understand
Our Modular Route to Garage Licencing
and manage profit & loss, be a specialist
compliance will ensure that you become
The
in customer retention, be skilled in all areas
95% plus compliant for any code of practise
network of quality independent garages
of people development and a specialist
that may become mandatory in the UK.
focusing on providing business solutions
in marketing their business! Oh... we almost
If growing your people is a top priority then we
for its members, want to find out more?
forgot, a skilled technician with access
can assist in this area with our government
to quality technical information so you can
funded National Apprenticeship Programme
Check our website
actually do the job!
and adult leaning programme.
www.allianceautocentre.com.
Alliance
Autocentre
is
a
national
D R I V I N G S E R V I C E & R E PA I R F O R WA R D
The Alliance Autocentre a Partnership in Developing & Growing Your Business Check our website www.allianceautocentre.com for more details
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
17
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
A DAY IN THE LIFE
APPRENTICE RICHARD YALE
• Eurofit Apprentice
• Progression within the company
• Life-time passion
• Courses arranged by Delphi
From fan to fitter! Apprentice Richard Yale talks to Automotivation about his love of the trade
Richard Yale and Mo Rashad at work
Richar d Yale is an appr entice at Wolverhampton-based Eurofit. He’s a lifelong car enthusiast, and now combines his passion with a career.
to college for two years, where I did a motor technician’s course. It was full-time – there wasn’t any day release.”
Eurofit has two branches, as well as a tyre centre and an exhaust centre. Founded by Mo Rashad, his fellow managing director
From college Richard went straight to Mo Suliman’s Eurofit, and since joining he’s learning his way around engines, gearboxes
he says. “I did my GCSEs and then went
“I originally started just changing oil, plugs and tyres, but I’m working up” is Mo Suliman, who joined the business six years ago. At 20 years old, Richard Yale’s been into his cars as long as he can remember. “At school I was always interested in them, and decided I’d like to work with them too,”
18
Winter 2008
– everything that goes into making a car work. “I’m moving up into more complicated jobs as I get more confident: I originally started just changing oil, plugs and tyres, but I’m working up,” Richard says. These days Richard arrives at work and starts on whatever cars have been brought in. Lunch is whenever he’s ready.
“We work from 9am to 6pm Monday to Friday, and 9am to 3pm on Saturdays. Eurofit offers MoT testing, but Richard says he’d rather be a technician than a tester. Meanwhile Richard goes on courses organised by air conditioning, brake and suspension supplier Delphi. “I go on them every few months and it keeps me on my toes!,” he says.
Useful Contacts •
Delphi Training Contact: Dan Main Tel: 01926 472666 Email: dan.main@delphi.com
• ProVQ
Ltd
Tel: 01743 762055 Email: info@provq.com Website: www.provq.com
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Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
MAYWOOD
PRODUCT OFFERS
NEW Force 30
• Low maintenance
Cascos 2.3
• 3 tonne Electro-Hydraulic
• 3 tonne Electro-mechanical 2 post
• 2 post lift with baseframe
lift with baseframe
• Manufactured in Europe
• Columns made from hot-rolled steel
• 3 phase electrics
for extra strength • Wider door opening for getting out • Automatic arm locking • 3 phase electrics
Cascos C120
List Price £3485 Offer Price £2835
• 2 tonne single post lift • Space saving
(single phase available at extra cost) List Price £2987 Offer Price £2429
• Hot-rolled steel column and full safety system • Automatic arm locking • Single phase electrics only List Price £4550 Offer Price £3699
Cascos C125 • Same as above but 2.5 tonne • 3 phase electrics only
Cascos 3.5 • 3.5 tonne Electro-mechanical lift with base frame
List Price £4044 Offer Price £3299
Europa 3000 • 3 tonne Electro-mechanical lift with baseframe • Manufactured in Europe • Automatic lubrication • 5 year warranty on lift nuts
• Full safety system with columns made
List Price £3045 Offer Price £2475
from hot-rolled steel • Door protection and wider door opening for getting out • Automatic arm locking • 3 phase electrics (single phase available at extra cost) List Price £3775 Offer Price £3070
MTF 3000 • Hofmann 2 post lift without baseframe • 3 tonne capacity in 3 phase only • Electro-mechanical operation • Nylatron lifting nuts with 10 year warranty List Price £3599 Offer Price £2925
Cascos C430
Europa Short Lift
• 3 tonne 4 post lift
• Low profile short platform mobile
• Single phase available at extra cost
scissor lift
• Automatic lock/unlock system
• 2.5 tonne capacity
• Speed limiting valve and pneumatic
• Electro-hydraulic operation
levelling locks • Foot protection and integrated safety system • 3 phase electrics List Price £4897 Offer Price £3979
• Height when lowered only 95mm • Separate control/pump unit • Lifting height 930mm • Single phase electrics List Price £3055 Offer Price £2485
Prices exclude VAT and are subject to availability General enquiries calldetails 0870 242on 4278 log offers on www.automotivation.info or email enquiries@automotivation.info Winter 2008 For further the above please contact your local UKPA Member
19
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
product oFFERS
FACOM AND BRITOOL Inspection Creeper
• V tubes for maximum shoulder clearance • High density foam padded cushion and head rest • Easy movement – 6 high load castors
Timing Belt Tension Gauge
Offer Price £49.00
• For checking new and old belt tensions • Complete with 6 interchangeable
Inspection Creeper w/Lean Function
ends, a belt thickness gauge and calibrating strip Offer Price £59.95
6 Drawer Economy Roller Cabinet • Drawer dimension: 3x70 + 3x130mm • Effective drawer dimensions:
• Head rest with lean
L: 535mm
function for intensive use
D: 360mm
• Specially designed frame allows
H: 70/130mm
maximum shoulder clearance
• RAL: 3020
• 2 tool trays
Red & 9006 Grey
Offer Price £89.00
• 65kg Offer Price £278.25
Probag Soft Tote •M anufactured from 1200x1200 denier fabric for maximum resistance • Integral pockets, pouches and clips for maximum tool storage • Kangaroo pouch fold away cover – to protect tools from dirt and rain
Fast Action Oil Filter Wrench • The fastest and best oil filter wrench on the market • Automatically adjusts to filter diameters 66-105mm • Ideal for difficult to access filters • Extra torque function for small or stubborn filters
Offer Price £39.38
Offer Price £30.45
Prices exclude VAT and are subject to availability
20
Winter 2008 General enquirieson call 0870 242 4278above log on www.automotivation.info email enquiries@automotivation.info For further details the offers please contactoryour local UKPA Member
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
FACOM AND BRITOOL
PRODUCT OFFERS
Quality Since 1908
9 Pc 440 Series Combination Wrench Clip
6 Pc Stubby Ratcheting Combination Wrench Clip Contains:•1 5˚ offset
Contains:-
ratcheting
• 15˚ offset
combination
combination
wrenches: 8-14mm
wrenches: 8-19mm
•6 0% shorter than standard combi’s
• In folding
for greater
wrench clip
accessibility Offer Price £44.10
Offer Price £34.65
3/8" SD Rotator Ratchet Pack
3/8" Square Drive Flexible Headed Ratchet
1/2" Square Drive Swivel Handle
• Rotator design – can be used as a
• 72 Tooth high strength twin pawl
• 600mm Long for exceptional leaverage
standard 3/8” ratchet or can be operated by handle rotation where space is restricted
mechanism
• Polypropylene handle – resistant to
• Polypropylene handle – resistant to
hydrocarbons
hydrocarbons
• Designed by
• Flexible head for increased access
professionals, for professionals • Features Rotator ratchet,
Offer Price £24.00
Offer Price £23.00
sockets and extension
11 Drawer Limited Edition Toolbox Stack
Offer Price £38.85
• Heavy duty construction designed for heavy use • Heavy duty ball bearing drawer slides
6 Pc Protwist Screwdriver Set – Slotted & Phillips®
• Drawer liners included
Contains:-
3 Drawers
W: 169 x D: 272 x H: 50mm
2 Drawers
W: 569 x D: 272 x H: 50mm
1 Drawer
W: 569 x D: 272 x H: 75mm
®
•S lotted screwdrivers: 3.5x75 – 4x100 – 5x175 – 6.5x150mm • Phillips® screwdrivers: #1x100 #2x125mm Offer Price £21.95
Tool Chest Overall dimensions: W: 660 x D: 307 x H: 386mm
Roller Cabinet Overall dimensions: W: 676 x D: 460 x H: 860mm 3 Drawers
W: 569 x D: 412 x H: 75mm
2 Drawers
W: 569 x D: 412 x H: 155mm
Offer Price £410.00
Prices exclude VAT and are subject to availability General enquiries calldetails 0870 242on 4278 log offers on www.automotivation.info or email enquiries@automotivation.info Winter 2008 For further the above please contact your local UKPA Member
21
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
product oFFERS
express equipment
AC Delco Chargers
CT1499 30 LED Worklamp
Charges most lead acid batteries & Gel,
• High impact rubber housing
AGM, Marine and Deep Cycle.
• 30 super bright LED’s • Hanging hook • 1 Hour mains quick charger
Range of Fully Automatic Battery Chargers (I-7011)
Sell Price £35.97
• Fully automatic “pulse cycle” charging • Reverse polarity protection
G689 Pro-Lift 2.25 Tonne Garage Jack
• Short circuit & over-charge protection • Desulphates battery plates to extend battery lifetime or increase ability to accept a charge • 2, 4, & 6 Amp charging rates. • Automatic 6V & 12V selection
PL003 Magnetic Worklamp
• 2250kg lifting capacity
• 3 Superbright LED’s
• Manufactured to TUV/GS standards
• Adjustable angle
• Heavy Duty reinforced steel construction
• Magnetic base. Can
• Built-in safety valve provides
be mounted on tubes
‘over pumping’ protection
Sell Price £6.75
• Swivel saddle and
Sell Price £37.47
swivel rear castors for easy positioning and safety Sell Price £84.68
I-7012 Same Features as I-7011 Plus: • Battery maintenance/reconditioning reactivates sulphated and flooded lead
CT1368 3.5 Tonne Low Entry Garage Jack
acid batteries
• 3500kg Lifting capacity
• Battery optimisation function
• Low entry: 4"/10cm
• 2, 6, 10, 12 & 15 Amp charging rates
Sell Price £59.35
• Max lifting height
PL026 Foldable Magnetic Work Lamp
of 21"/43cm
• 3.6V 1500mAh Li-ion Battery • 21 LED Worklight
Sell Price £94.50
• 5 LED Spotlight
I-7015 Same features as 7011 & 7012 Plus: • Multiple battery charge function • 2, 10, 20, 30, & 40 Amp
• Magnetic base • Hanging hook • Mains quick charger Sell Price £20.97
charge rate Sell Price £121.68
G493 Pro-Lift 3 Ton Garage Jack • 3000kg lifting capacity • Manufactured to TUV/GS Standards • Heavy Duty reinforced steel construction
PL1200C • 12 metre extension reel • 1 metre leader cable
• Built-in safety valve provides ‘over pumping’ protection • Swivel saddle and swivel rear castors
• 12 metre extension cable
for easy positioning
• Auto retract
and safety
Sell Price £44.97
Sell Price £98.22
CT1643 Under Bonnet Light • 230V Power source • Heavy Duty High Impact body • Can be used as ordinary inspection lamp Sell Price £37.47
Prices exclude VAT and are subject to availability
22
Winter 2008 General enquirieson call 0870 242 4278 above log on www.automotivation.info email enquiries@automotivation.info For further details the offers please contactoryour local UKPA Member
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
personnel development
training • Ensuring staff have sufficient training
• Many workshops falling behind
• Increasing number of cars using computers
• Courses that come to you do it, but they’re doing those jobs on price. Working with newer technology means a better return, whereas working on older cars means less return. For example, it might take three hours to do a job, but the workshop will only be able to charge for an hour.”
To train or not to gain It’s all very well investing in diagnostic equipment, but that investment can be wasted if technicians have insufficient training. Without the necessary skills to get the most out of that equipment, (and to understand what goes on in a modern car) the purchase price is wasted to some degree. Training is a vital part of any workshop’s activities, as Bosch divisional manager (training) Nigel Buchanan explains: “There used to be a time when training was desirable rather than essential, but with the explosion of technology cars are computers on wheels, because those computers are controlling not only the engine but the steering, suspension and brakes.” Buchanan says that with the way technology is moving forward, garages can either keep up to date, or be forced into smaller-earning, easier-to-accomplish jobs on older cars, but even these are starting to fall away. “Some garages are being caught out, because while in the past new technology only applied to top-of-the-range cars like Mercedes-Benz S-Class and BMW 7-Series models, when VMs were trying to outdo each other, it’s found on all cars today,” Buchanan says.
“Now, legislation is causing VMs to use more technology, and that means it is being fitted in volume models: the stop-start system used by BMW will be fitted in two million cars in 2009, including the Mini, 1- and 3-Series.” If workshops needed proof they have to keep their training up to scratch, last year’s Top 10 best sellers hold 19,000 fault codes between them – cars that will soon be in independent workshops. This is no time, however, for staff to bury their heads in the sand. “In many cases workshop owners see themselves as technicians first and businessmen second, and they think if they skip a training course in one year their skills will stand still: they don’t, and they end up falling behind, which means they are reducing their earning potential. Without training, businesses will fail,” Buchanan says. For those workshops who decide to avoid training, they face a life of those simpler jobs that consequently pay less. “If you look at the numbers of garages working on older technology you will see they can all
“Some workshop owners think sending technicians on a course is a tick-box exercise – an easy solution – but with new developments in cars arriving almost every day it’s essential that technicians’ skills also develop. Owners do think about tax and VAT, but they also need to think about the training their staff require,” Buchanan says. He reports how training course attendance is 30 percent up on the same time last year, but at an average cost of £150 per day it’s money well spent. Bosch takes its courses around the country so staff don’t have to spend time and money travelling to the firm’s Buckinghamshire head office. Says Buchanan: “It’s a case of making workshop owners aware of the value of training, and the industry needs to realise it needs to make training available across the country.” Workshops should now be planning their technician training for 2009. Without it, they reduce their chances of succeeding in a competitive market, one where it’s no longer the case of the survival of the fittest, but one where the fittest might survive. “It’s not a difficult decision,” Buchanan says.
TOP TIPS • Remember a car is a computer on wheels •B eware of the risks of doing nothing training-wise, as you put your business in jeopardy •T raining brings the benefits of being able to work on the latest cars, and that means greater customer satisfaction and retention. It can also bring in work from other, local workshops
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
23
By not investing in the latest equipment and training, workshops risk being left behind and losing valuable business
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
GOOD BUSINESS PRACTICE
RIGHT TO REPAIR • Re-evaluating your business
• Arrival of the Motor Industry Code of Practice
• Getting the message through to your customers
• Workshops need to plan for their future
Back to the future Bringing your garage up to date with the Right to Repair Campaign Richard Barnett
an independent workshop can usually get
message across to consumers and make
the job done well, how they treat their
the case for Right to Repair while there’s still
customers might need attention. “To focus
an opportunity to do so,” Owen says.
The Right to Repair Campaign isn’t just
on mending cars is wrong: it’s about mending
about the access to technical information
relationships with the customer, and that
Alongside the Right to Repair Campaign,
– it’s a way for workshops to sharpen-
means whoever’s dealing with that customer
there’s the arrival of the Motor Industry
up their act. Richard Barnett meets up
has to be competent,” Owen says.
Code of Practice, the voluntary scheme which, if not adopted, could spell the start
with two leading figures in the campaign, Right
of licences for workshops. Says Zambakides:
deputy chairman and managing director
to Repair Campaign? “We’ve done all we
“The independent sector is the biggest sector
of
Maztech)
need to do and it’s now up to workshops
other than the VMs, and workshop owners
Association
to take this opportunity and deliver it to
need to get together to be a force for the
motorists. The campaign has limited funds
future. But, they need to communicate with
and if a workshop buys our £10 supporters’
each other.”
Jonas
and
Zambakides
Porsche
(Right
specialist
Independent
to
JZ
Garage
Repair
Head of Aftermarket, Mike Owen.
So
how
does
this
sit
with
the
There’s a lot more to the Right to Repair
pack kit it helps us, and also helps give them
Campaign than being able to get technical
a future,” says Zambakides, the owner of
The Right to Repair Campaign isn’t functioning
information about the latest models coming
a Porsche specialist in Hertfordshire. “Getting
like a trade union, but Owen says independent
into an independent workshop – it offers
our message across costs money, and while
workshops need to speak with one unified
them an opportunity to re-evaluate the whole
they might think they can sit back and we will
voice, and those that aren’t involved need
structure of that business, from the way the
protect their business, that can’t happen.”
to be, otherwise there’s a bleak future. “We aren’t going to ram this down everyone’s
customer is greeted to the type of diagnostic equipment
used
through
to
the
hourly
rates charged. But, in order to do that, it’s important for workshop owners to make time to look at how their businesses run, and identify where improvements can be made. “It’s not a question of being cheap, but being a suitable
“…being too cheap can give an impression of not offering the right value for money.”
alternative to the main dealer workshop,
throats but it’s an opportunity to change a few things. I liken it to Jamie Oliver’s campaign to get people eating more healthily, because we need to become a more profitable and professional industry, and get that message out,” Zambakides says. Owen believes that with the next stage of the Right to Repair Campaign, workshops will face a choice of two options: “There will be
and that doesn’t mean they should look solely at their hourly rates,” says Mike Owen. “It’s
Which means workshops have a pivotal
a fork in the road where they can either take
a case of charging the right price and being
role in maintaining and promoting the Right
on more investment and training, or stay
too cheap can give the impression of not
to Repair Campaign, and getting the message
as they are and take a continually shrinking
offering the right value for money.”
through to motorists. As Zambakides and
section of the business. There are many
Owen say, limited funds means there’s only
businesses that need new equipment but
As people start to curb their expenditure,
so much the campaign can achieve across
rather than investing, the owner is sitting on
they’ll be looking for cheaper ways of having
the industry: now it’s time for workshops
the business and waiting for the value of their
their cars serviced and repaired, and while
to do more. “Workshops need to get the
premises to increase.”
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
25
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
GOOD BUSINESS PRACTICE
RIGHT TO REPAIR
It’s a case of getting the message to drivers
by a properly fitting one, those hours are then
that an independent garage is perfectly
lost forever, and the workshop can’t charge
capable of offering a service well beyond that
for them,” Owen says. “So in many ways the
offered by a main dealer, and that fancy coffee
quality of that part is much more important
cups, leather seating and potted plants aren’t
than the price.”
a prerequisite for that better-quality service. Messed-up jobs like this can create great
Jonas Zambakides – Right to Repair deputy chairman
But for workshops there’s no escaping the increasing complexity of new cars, and that means those businesses need to wise up to new equipment and staff training if they want to continue trading. As Owen says, cars have changed, but so have customer expectations.
It’s
hardly
surprising
that
many workshop owners are perplexed when it comes to training and buying new equipment, but they need to know what they should and shouldn’t be doing. Says Zambakides: “Even good businesses will need help, and smaller businesses might face some pretty hard issues.”
“Every workshop needs to plan for its future,
problems for a workshop, because it’s not
but not all of them will. The problem is that
only out of pocket, it’s possibly damaged
a workshop owner ends up stuck in their
its reputation. Says Owen: “That workshop
office doing the accounts, and they have
could already be on the way to upsetting its
no time to get away, read the trade magazines
customers, so it’s essential that workshops
and think about how they should be moving
have a service level agreement with the
forward. Those people need half a day
factors supplying them. The new Service and
a month to think and plan,” Zambakides says.
Repair Code talks about a car’s warranty,
“For example, there comes a point when they
and if that independent garage working
need to delegate, and that means taking
on it is going through the self-certification
on another member of staff, and so fill as
process, there is a need for parts suppliers
many workshop hours as possible.”
to play a role.”
“Every workshop needs to plan for its future, but not all of them will…”
Zambakides agrees, saying: “There’s a need to stop the cheap mentality some workshops have, and they have to be aware of the dangers of undercutting, which we’ve seen with so many supermarkets.”
There’s also a role for the motor factor
Undercutting or not, the Right to Repair
and parts supplier to play a part in the future
Campaign
of every independent workshop. With the
opportunities
pressure on to get the job done as quickly as
workshop. But to make the most of those
possible, a high-quality part is far more likely
opportunities, workshop owners must make
to fit first time than a ‘white-box’ equivalent.
time to step back and evaluate their business.
“Parts supply is very important, as is the
Into 2009 and beyond, there’s a great future
quality of that part. A poorer quality part might
for the independent workshop, but it will need
not fit properly, need removing and replacing
commitment from those businesses.
offers too
challenges for
the
and
great
independent
It’s important for workshops to become more proactive in highlighting their services – traditionally the owner of a small workshop
Jonas Zambakides’ well-equipped Porsche workshop
has been highly accomplished when he’s on the spanners, but when it comes to running the business – bookkeeping, recruiting and marketing – he’s not so good. But if workshops want to make the most of opportunities created by the Right to Repair Campaign, they need to act pretty sharpish. Zambakides, Porsche
whose
workshop
highly proves
successful it’s
possible
to succeed with a marque built on its franchised dealer network strengths, accepts many workshops aren’t good at attracting new customers, even though once they’re through the door, they might be impressed.
26
Winter 2008
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
G O O D
E X P E R I E N C E
All you need from a single source: Elring provides complete gasket sets, individual gaskets and accessories for passenger cars and commercial vehicles for professional engine repairing. Of course in original Elring quality – from ElringKlinger, one of the world’s leading development partner and series supplier for the automotive industry. By maintaining a strong presence in more than 140 countries, the Elring service team ensures quick availability of the entire Elring product range. www.elring.de
PIERBURG
ORIGINAL SPARE PARTS for
Emission Control Air Supply Fuel Supply Vacuum Generation
M065a_PG-Power-Brands_4c_210x1541 1
12.06.2007 17:00:46
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
JAGUAR X-TYPE
know how? • A little piece of England
• ABS problems with 4-wheel drive models
• Reliable petrol engines
• Structurally sound
The cat’s whiskers! There’s never been a better time to buy
four-wheel drive, the range expanded to
Having been around for seven years, plenty
a little piece of England for a bargain price,
include a 2.2-litre front wheel drive base
of X-Types have fallen out of the main
because cut-price Jaguar X-Types can put
model, as well as a pair of front-wheel drive
dealer network and into the independent
the junior Jag on many motorists’ driveway.
diesel-engined models, using 2.0- and 2.2-
sector, but what goes wrong with them?
litre engines. Estate variants later joined the
Are they as reliable we’d like to think?
Introduced in 2001 as a saloon with
line-up and increasingly found favour as a
North
2.5-
good-looking and highly capable load-lugger.
Norbury gives us an insight…
and
3.0-litre
petrol
engines
and
Engine “The petrol engine has to be one of the most reliable on the road – we are starting to see them at 180,000 miles and still running sweetly, with no dramatic loss in fuel economy.
The diesel is a similar
Wales
hard-wearing,
boss
Matthew
“Unfortunately, the auto box is not very
are
reliable. We have had numerous cases
rears do tend to wear, causing knocking
of them requiring replacement at as little
noises.
as 50k. A re-con gear box, to supply and fit,
common cause of MoT failure and also
is approx £2900, plus VAT. This is the
rear tyre wear, and are a ‘MUST CHECK’
biggest weak point on the X-Type.”
at every service.”
story: reliability-wise they are very good,
very
Jaguar
although
the
Rear control arms are the most
Electrics
though they do suffer some diesel pump and injector problems as they clock the miles up,
“Electrical systems tend to be quite good,
especially if it hasn’t had regular fuel filter
and although suffering from door latch
changes.
and key fob faults, the rest of the system seems to be standing up quite well, with
“Yes, the petrol engines do have a few ‘tricky’
no major faults found over the years. Again it
and a touch ‘long in the tooth’ jobs, such
comes down to the software required to find
as rear lambda sensors being awkward to get to, and it’s the same with the spark
“X-Types
plugs!
and rectify, and often the problems can only
Brakes
be rectified by the dealer or a specialist.”
aren’t
very
heavy
on
brakes:
I suppose this all depends on how you “Although they are not the most complicated
drive, but the average X-Type can expect
of engines to work on… without a JDS
20 – 30,000 miles from a set of brake
or Autologic diagnostic machine they can
discs,
become impossible.”
change – although the rears do require
and
they’re
relatively
easy
to
special tooling. But again, that’s not a great expense when it comes to having it done. Rear brake pipes over the back axle are one to keep an eye on, and it’s quite common to find signs of surface corrosion.”
Bodywork “No problems… The X-Type is structurally the best car Jaguar have ever made.”
Steering and suspension “The
28
ABS
four-wheel problems:
drive Most
models common
suffer is
the
Clutch and gearbox (Manual and automatic)
n/s/r outer CV joint, and this is not
“To change a clutch on an all-wheel-drive
The ABS on the four-wheel-drive is an
a problem on the two-wheel-drives.
manual is a monster task... It involves
MoT-test issue, and with CV joints readily
removing the front axle, engine and gearbox
available, are no more than a couple
assembly, which is a good two days’ work.
of hours to fit. “Front shock absorbers
Winter 2008
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
know how?
BULBS
• Changing bulbs beyond most DIY motorists
• Bulbs to suit all applications
• High-quality bulbs that last
• Complies to ECE Regulation 37
The future’s bright Osram: The technical side There are bulbs, and then there are good quality bulbs… All bulbs for the outside of a car must comply with ECE Regulation 37, which ensures they are interchangeable, and give the correct output. That means the as well as upgrades, Osram has all types of demand covered. It’s not as easy as it used to be – choosing the right bulb, and fitting it. But that’s good news for workshops, because even a headlight bulb change is getting beyond
manufacturing process of a better bulb involves a higher level of quality control than some cheaper bulbs might receive.
Night Breaker offers 90 percent more light on the road, as well as 10 percent whiter light, and its beam can be up to
even the most accomplished DIY motorist.
35 metres longer than a conventional bulb.
With more sophisticated lighting, there is
light and a 20 metre longer beam.
Silverstars offer up to 50 percent more
Osram
uses
cameras
all
along
its
production lines to control quality levels: “Any part that is not up to these stringent standards
is
automatically
removed
and the central brain for the machine then makes the necessary corrections,”
more money to be made, but it’s absolutely vital to fit a high-quality bulb that will last
For drivers who are style-conscious, Osram
the distance, otherwise an early failure will
has its Cool Blue and Diadem offerings.
mean yet another replacement.
Cool Blue has the illuminated appearance of Xenon bulbs and Diadem, which is an indicator
a spokeswoman says. “During production, every bulb is subjected to extensive testing to check for correct power consumption, light output and leaks. Samples are
upgrade, is ideal for clear lens units.
also taken regularly and subjected to
sophisticated cars – lift the bonnet, release
Drivers who use their vehicle’s headlights
standards. These include life tests and
a couple of clips, slide the bulb holder out
for long periods can benefit from the Light@
vibration tests to ensure the highest
and hey presto, job done. But as cars have
Day bulb, which has three-times longer life
performance is achieved in service.”
had to become more aerodynamic, and as
expectancy than a standard Osram bulb,
engine bays have become more crowded,
and are ideal for daylight running. Truckstar
Vitally important, especially as the nights
changing a headlight bulb takes a lot longer
is Osram’s HGV application, and through
get longer, is the bulb’s filament position.
than when it took as long to roll a fag as it
single-coil technology offers 100 percent
Says Osram’s spokeswoman: “Filament
took to get under the bonnet and replace
longer life and 100 percent more light.
position is critical if the correct beam is
Until the early 1990s it was pretty easy to
a full programme of tests to carmakers’
change a headlight bulb on even the most
that bulb.
to be achieved, particularly in modern The
change
in
car
design
has
given
headlights. Bulbs such as the H7 have
Today’s technical changes mean more work
workshops an extra revenue stream, but
the filament position set with cameras
coming into a workshop, and there are other
it’s important to fit a good quality bulb when it’s time for a replacement. Using an Osram
measuring and positioning to a fraction of
opportunities along the way – namely the lighting upgrade. Today’s bulb suppliers offer
bulb means a longer lifespan, so there won’t
more than just an OE-spec replacement,
be a disgruntled motorist back complaining
and UKPA supplier Osram is no exception.
that the bulb you fitted last week has packed
With a range of 12- and 24-Volt bulbs,
up – again.
a millimetre in 5 axis, before lasers weld the cap in place. All of this happens in half a second, but this precision helps to ensure the best beam pattern possible.”
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
29
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
EMISSIONS
Diagnostic equipment
CO
2
• Emissions – an essential MoT test
• Getting the most out of diagnostic equipment
• Bosch BEA850 – an approved emission anaylser
• Equipment training for technicians
Coming clean (with Bosch)
2 7 5 4 1
BEA 850
AT A GLANCE
A flexible exhaust-gas measurement system with a modular design
3 6
Emissions testing isn’t an essential part of a service, but it’s critical to a car passing or failing at MoT time. Richard Barnett talks tech with Bosch product manager Barrie Flemming The past was a time when every car service saw some carburettor-tweaking to ensure the air/fuel mixture was just right, both for cold early-morning starts and sustained high-speed motorway running. Those days have long gone for most workshops, thanks to the rise in on-board diagnostics and electronic fuel injection: with a variety of electrical systems controlling all aspects of the engine, misfires, rough running and poor emissions just don’t occur like they did in the days of points, rotor arms and carburettors. So does that mean the car’s emissions can be totally ignored, or should it be checked every time a car is in the workshop? “There is no need to check every time a car is serviced because the on-board diagnostic system is doing that 100 times a second and if a fault causing an increase in emissions is detected, the MIL light on the dashboard comes on and a fault is stored in the ECU. An emissions test is a mandatory part of the MOT test. It is, though, important that the car’s electronic systems are checked for fault codes at every service and this is now
30
Winter 2008
specified in most vehicle service schedules.” It is therefore essential (See training feature, page 23) for workshops to use the right equipment if they want to get involved with diagnostics: “It’s all very well for a tool to show a fault code, but some cheaper scantools can let the technician down with inaccurate values,” Flemming says. But as engines have changed, and the tools needed to work on them have changed accordingly, technicians’ skills have too – and not always for the better. There is some consensus in the trade that technicians rely too much on diagnostics equipment, and in the meantime have forgotten too many engine basics, often because diagnostics tools do part of the job for them. Where the diagnostic tool/technician relationship breaks down is when it comes to knowing what is causing the fault, and how the fault can be rectified. Says Flemming: “Understanding gas analysis has taken a back seat: Top diagnostic technicians take the fault code and then use an oscilloscope to confirm their suspicions before replacing the part, and by using gas values in engine diagnostics, they have an insight into what’s happening in the combustion chamber. It’s not rocket science, but if technicians haven’t been trained they won’t understand the values being shown by the tools they’re using.” So to get the most out of their diagnostic equipment technicians might want to recap on some of the lost or forgotten
1 Printer: With dustproof cover 2 Engine measurement technology module: With clearly arranged mounting for all sensors and lines 3 Diesel smoke meter:RTM430 – the national standard reference smoke meter 4K eyboard: Mounted on a convenient fold-way tray 5 Computer module (PC): High-performance and robust 6T rolley: Stable and easy to move skills and select from a range of training courses on offer from Bosch, such as the ever popular ‘Essential Test Procedures’ or ‘Diagnosis Using the Oscilloscope’, both acting as a springboard on to more advanced courses. Which courses a workshop sends its technicians on depends on how much they already know, and how much diagnostics work that business wants to do. “Does every workshop need to be involved with diagnostics? It depends on how deeply they want to be involved – some might just want a code reader, but if they’re looking to be more involved they will need a scan tool and an oscilloscope for fault diagnosis and repair,” Flemming says.
TOP TIP For the latest guidance and legislation visit
www.vosa.gov.uk
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
TE
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Yuasa batteries - 100% availability and vehicle parc coverage for the automotive aftermarket Yuasa’s rapidly growing reputation is built not only on their first class customer service, but also on the guaranteed range availability of OEM specification batteries for the automotive aftermarket. We won’t go on, unlike our batteries that do, time after time.
To discover more call Yuasa Battery Sales (UK) Ltd on 08708 500 257 or visit www.yuasa-battery.co.uk
www.yuasa-battery.co.uk enquiries@yuasa-sales.co.uk
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
batteries
product fOCUS • UKPA appoints Yuasa Battery Sales UK
• 70 years’ experience
• OE supplier to leading car makers
• 31 manufacturing facilities around the world
Yuasa Batteries
time (and despite far more efficient charging
Rather
systems), even the highest-quality battery
China is now holding back most of the batteries
will give up the ghost.
it makes to meet demand from domestic car
engine bay is taken for granted day after
For factors and independent workshops,
day and in all conditions, and these days
that’s good news: higher value contents
it has a lot more to do than crank over
mean
Ye t t h e n o t - s o - h u m b l e b a t t e r y w i l l always come to the front of a motorist’s thoughts when the engine won’t start; Then it does get a lot of attention.
But as motorists and their passengers
being
a
battery
exporter,
production, and it is also importing batteries
That poor little black box sitting in the
the engine and make the lights work.
than
and
batteries consequently
are
more
greater.
factors and workshops that presents a major headache – do you buy now, and hope values
a
continue to rise, or buy now and regret the
workload,
are
The result is spiralling battery prices, and for
At the same time, because they’re facing heavier
margins
expensive,
made elsewhere.
batteries
now
fail
all year round, not just in the winter.
decision if values start to fall?
That plateauing of demand is good for the trade as it reduces winter stockholding
Alongside decisions of purchasing, there’s
headaches, but the major downside is an
the
increase in part numbers, with batteries
battery for the job. UKPA has recently
becoming much more model-specific.
appointed Yuasa Battery Sales UK as its
have demanded more convenience items,
conundrum
of
supplying
the
right
chosen battery supplier, and its wide range
the pressure on a battery has grown.
And while part numbers are on the increase,
of products combined with rapid delivery
Power
sunroofs,
so too are prices, brought about by a dramatic
times, means motorists shouldn’t be left
not to mention heavy-duty sound systems and
increase in demand for lead – and one country
stranded this winter. As an OE supplier to
DVD players up the workload, and after a
is at the forefront of that demand.
leading car makers including BMW, Ford,
32
seats,
windows
Winter 2008
and
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
batteries
product fOCUS
Did you know…?
The new battery range from Yuasa
?
• Yuasa was founded in Tokyo in 1985
•B y volume it is the world’s largest battery manufacturer • It has a $2.5 billion annual turnover •1 2,000 employees around the world
•S upplies 93 percent of OE motorcycle batteries
•3 1 manufacturing facilities around the world
Daihatsu and Mazda, as well as motorcycle manufacturers
Ducati,
Harley
Davidson
and Yamaha, Yuasa’s batteries bring high quality to the aftermarket.
Yuasa Battery Sales UK
During 2008 Yuasa was able to offer 100 percent availability (up from 98.4 percent
•5 50,000 sq/ft site based in Ebbw Vale, South Wales
in 2007). As well as next day delivery, each pallet layer is photographed before dispatch, to enable traceability. The current range consists of the Elite,
Both
Professional,
HD
Leisureline,
Cargo
and
Cargo
Classic,
plus
the
HD, motor-
cycle line-up.
are offers
Cargo’s marine
maintenance-free, 180
120.
cycles
Leisureline
applications,
and
but
Cargo
compared also just
to
targets
two
part
numbers offer 100 percent coverage, Yuasa Elite, 30
which percent
is
maintenance-free, more
power
offers
than
its
rivals, and six part numbers offer more than 80 while
percent
car
Professional
parc
offers
says. The Classic range is aimed at older cars
and
offers
traditional
looks
with
maintenance-free, deep cycle performance.
coverage,
100
percent
Early 2009 sees an important addition to the
Japanese coverage as well as complete
Yuasa range – Absorbent Glass Mat (AGM)
Ford terminal coverage. There are 43 part
batteries. These are fitted in BMW 3- and
numbers in the range, giving 99 percent
1-Series, as well as the Mini, which feature
vehicle parc coverage.
an engine cut-out when the car is waiting at a set of traffic lights or in stationary traffic.
Cargo just
and cover
Cargo
HD
commercial
types vehicles,
don’t but
agricultural, plant and marine applications.
Offering 40 percent more starting power than
conventional
batteries,
two
part
• Has 70 years’ experience designing and manufacturing batteries for the UK and European vehicle manufacturers • Offers sales and distribution of automotive, industrial and motorcycle product • 62 employees • £67 million annual turnover •5 .2 million batteries sold annually •U K and European market leader on Industrial batteries •S upplies 23% of the UK automotive aftermarket, ie, 1.2million batteries
numbers cover all AGM fitments.
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
33
Developed with
AN INFERIOR OIL WOULD NEVER GET PAST HIM Formula One is amongst the most demanding engineering environments on earth. Here, reputations are won and lost by millimetres and fractions. But, perhaps, the most extreme challenge of all is Schumacher himself. Winner of 72 Grands Prix, the greatest driver of all time has driven us to develop the engine oil that exceeds even his stratospherically high standards. And, now you know which oil he used on the track, can you guess which oil he uses on the road?
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
shell lubricants
product fOCUS
Oil in One
are you keeping your CUSTOMERs SATISfied?
and Mercedes-Benz for their Low SAPs and long-life requirements, plus it also ‘meets’ Renault, Citroën and Peugeot’s Low SAPs requirements. Shell Helix Ultra Extra • Is formulated for use in new diesel engines with particulate filters (‘approved’ by leading European OEMs to ‘meet’ their engines’ Low SAPs and long-life requirements) • Is designed for use in gasoline engines with catalytic converters • Covers extended service level interval From keeping up with vehicle technology
requirements (‘approved’ by the leading
to
winning
German OEMs)
an
independent
The
industry,
customer
trust,
operation
running
is
tough.
Shell have been interested to discover what motorists expect when their car is serviced, and commissioned a survey* to find the answer to this question. Two key factors were found to be vital in gaining the motorist’s trust: – t hat the garage has third party accreditation (67%); – that the garage provides high levels of customer service (67%). Following on from this, it was found to be important that any certification that the garage has is clearly displayed. Interviewees also indicated the five key points that they felt were crucial to good customer service: •T ransparent and clearly explained billing (79%);
the
In addition to the specific product benefits
struggled
of the Shell Helix range, the company also
• Prompt and efficient service (71%);
with an image problem for a long time.
aims to help independent garages in the
Furthermore, as the car parc widens
way in which they manage their lubricants.
• Clear explanation of technical jargon (66%);
to encompass a greater number of
Recognising
newer vehicles, independents are having
to buy in the right product and that garages
to contend with new technologies.
also need somewhere to store it, Shell
aftermarket
and
particularly
sector,
has
that
it’s
not
enough
just
has introduced its new, purpose-designed It is in response to these sorts of challenges
Workshop stand. Independent garages that
that a product like Shell Helix can help.
are interested in finding out more should
With Shell Helix Ultra, for example, Shell
ask their local UKPA member for details.
is helping to make life easier for independant garage
operators
as
they
contend
with increasingly sophisticated lubricant technology – something independents will need to do more and more as motoring technology advances.
formulation lubricant which covers three existing Shell Helix grades: Helix Ultra VX; Helix Ultra AP and Helix Ultra AX. It is of engine oil a whole lot simpler for independents. What’s more, Shell Helix Ultra
So whether concerned about increasingly
Extra – as with the whole of the Shell Helix
complex modern lubricant requirements
range – is ‘approved’ by leading European
and
OEMs whilst other oil suppliers’ lubricants
or
‘meet’
technologically about
managing
advanced their
Shell Oils are developed with Ferrari, and used exclusively in their racing cars
products,
business
as
requirements.
efficiently as possible, independents should
Specifically in the case of Shell Helix Ultra
be looking to Shell Helix as their number
Extra, this means VW, Audi, Skoda, BMW
one lubricants choice.
OEMs’
Motorists were reassured by the use of “named” brands, thinking that the workshop wouldn’t cut corners (65%), whilst 63% felt their car would be treated well as a consequence. Stocking premium brands can result in an increase in revenue, with 67% of those questioned prepared to pay more.
*ICM Research on behalf of Shell Lubricants conducted a nationwide survey of the attitudes and behaviour of a sample of 739 motorists from across the UK in February 2008.
therefore designed to make the business
same
• A dedicated member of staff to greet customers upon arrival (27%).
Findings such as these can prove vital to the independent garage owner in aiding him to keep existing customers and, crucially, attract new ones.
Shell Helix Ultra Extra is an advanced
the
• A flexible approach to customer needs (46%);
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
35
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
JUST FOR FUN
tEA break SUDOKU
Difficulty Level: Medium
BRAIN TEASERS Car related quiz
Make yourself a coffee, put your feet up and enjoy this issues Q1. T he prancing horse is the Q5. W hat was the name of the puzzles, enjoy! emblem of which F1 racing team? Volkswagen Beetle which Q2. W ho designed the first modern petrol-driven internal combustion engine for the car? hat make of car featured Q3. W in the film “Back to the future”?
made it’s first appearance in “The Love Bug”? Q6. I n which year did Czechoslovakia become the first country to make seat belts compulsory?
Q4. W hich historical make of car was nicknamed the Tin Lizzie?
GUESS THE CAR
ANSWERS: BRAIN TEASERS Q1: Ferrari Q2: Gottlieb Daimler Q3: De Lorean Q4: Ford Model T Q5: Herbie Q6: 1969 Guess the car: Aston Martin DBS
miratec ad 185x131mm.indd 1
36
Winter 2008
28/10/08 13:43:55
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
EVENTS CALENDAR
DATES FOR YOUR DIARY
Automotivation’s spotlight on the best in automotive events, both nationally and internationally
2008
2009
Classic Motor Show 14-16 November 2008, NEC, Solihull
Classic Car & British Bike Restoration Show 4 January 2009, Donington International Exhibition Centre
British Grand Prix (Formula 1) 21 June, 2009, Silverstone British Grand Prix
Aftermarket Show/Autosport International 8-11 January 2009, NEC, Solihull Aftermarket Show/ Autosport International
Goodwood Festival of Speed 3-5 July 2009, West Sussex
Classic Motor Show
Gaydon Mini Festival 4-5 July 2009, Gaydon
Mechanex 18-19 November 2008, Sandown Park Rally of the Tests 20-23 November 2008, Bournemouth to Llandudno
Wales Rally GB 5-7 December 2008, Cardiff
Wales Rally GB
Retromobile 2-15 February 2009, Paris Automechanika Moscow 3-5 March 2009, Moscow
Gaydon Mini Festival
Geneva Motor Show 3-15 March 2009, Geneva
Silverstone Classic 24-26 July 2009, Silverstone
Automechanika Istanbul 16-19 April 2009, Istanbul
Gaydon Mini Fortnight 3-16 August 2009, Gaydon
CV Show/Workshop 2008 28-30 April 2009, NEC, Solihull
Goodwood Revival 18-20 September 2009, West Sussex
Manx TT 30 May-12 June 2009, Isle of Man
Equip Auto 17-18 October 2009, Paris
!
London International Performance and Modified Car Show 29-30 November 2008, Alexandra Palace
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General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Winter 2008
37
Tomorrow’s trade news, TODAY! FROM UKPA M O T I VAT I O N
THE LAST WORD
WITH JAMIE BAULCH
• Positive light on the credit crunch
• Block Exemption is continuing
• Customers moving away from franchised dealers
• New code for garages
Jamie Baulc h – Olympic Sprint Athlete and Sports Pers onality
Jamie Baulch
To the main dealer, a motorist is just another customer: to the independent that motorist is Mr or Mrs Jones, or whatever their name
There’s no doubt that if you’re a factor or a garage owner, times are a bit tough – people are definitely being more careful with their money, but take a step back and you have to ask: Is that really so bad? The reason I say that is because, as motorists start trying to save money, they’ll shop around for the best deal when their car needs servicing or a repair. And if they start doing that, there’s every chance they’ll start moving away from franchised dealers and into the independent sector.
happens to be. Independent workshops get to know their customers, they try to be more flexible, and that’s why I’ve come across plenty of independents who have been looking after cars for several generations of the same family! Of course it makes sense for workshops to
value
their
motorist
customers,
and now it appears Block Exemption is continuing, that’s a useful shot-in-the-arm for independents. And it’s a useful boost for UKPA members too. Meanwhile we’re also seeing the introduction
38
Winter 2008
After all, we know an independent garage
of a new code for garages, which aims to
can look after a car every bit as well as
raise standards and increase customer
a franchised dealer. But they can also supply
confidence.
equally high-quality parts to do the job, and
it works or not, but like me I’m sure you’ll agree
then there’s that feeling of being welcomed
anything that helps the independent garage
you always get at an independent garage,
definitely has to be good for motorists.
but hardly ever at a franchised dealer.
That’s it for me this time, see you next year!
Only
time
will
tell
whether
General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info
Make sure it’s INA inside! The World’s Leading Vehicle Manufacturers do! S e r v i c e . P o w e r. P a r t n e r s h i p .
LuK
INA
FAG
Products
LuK-Aftermarket Service Ltd
Services
News
• OE on 9 out of 10 vehicles in the UK, that’s 50 million tensioners per year • All sets and singles contain all parts needed and identical to OE kit content No compromises ! • INA Warranty covers belt as well
NEW
INA Sets and single tensioners
All you need for a professional repair
Be sure be safe - fit the Professionals choice.
INA, just like the hidden Brand inside many computers today, are justifiably proud that they are fitted ‘inside’ the majority of the leading Makes and Models on our roads today. The 1st choice of Europe’s leading vehicle manufacturers.
Make sure it’s INA Inside.
www.
.com The NEW internet portal for garages from LuK, INA, FAG
For more information on INA email LuK on, info@luk-as.co.uk or alternatively call LuK Customer Services on 01432 264264.
LuK-Aftermarket Service Ltd | Holme Lacy Road, Rotherwas, Hereford HR2 6LA | 01432 264264 | A Member of the Schaeffler Group of Companies
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