PartnerS In Show The PSAV Presentation ServicesÂŽ Experience
It takes three elements to make a show: 1) A presentation 2) An audience 3) A live environment where the event takes place Thousands of shows happen every day before audiences of three to three thousand. Regardless of size, every show is as important to us as it is to the person organizing, attending or delivering it. This perspective, and how we translate it into an experience, is what sets us apart from all the AV companies out there. It’s what makes us more than an AV company. It’s what makes us Partners in Show.
PARTNERs IN SHOW The PSAV Presentation Services® Experience
We all need
to communicate. Elementary? Perhaps. Obvious? Maybe. Easy? Think again.
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You need a partner. Someone who understands that the medium isn’t the message – the experience is. And now you’ve found one: PSAV is your partner in show. We’re not just in the AV business – we’re in the experience business.
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You call it AV. We think of it as event technology. Whatever it’s called, it’s essential to communicating ideas in a live environment. Whether in a small boardroom, a big ballroom or a major convention center, event technology is what gets ideas across and makes them stick.
You expect AV equipment from your AV company. And you expect an AV Guy to plug it all in and turn it all on. But when communication goes live, you ultimately need a lot more than equipment and an AV Guy.
There are big ideas in this world. Transformative ideas. Innovative ideas. Revolutionary ideas. In today’s world, we like to communicate ideas as large as we see them – often larger than life. We tend toward lightscamera-action technology to get our points across.
PSAV® is in the business of sitting down with a client, taking a message written on the back of a napkin, and transforming it into a larger-than-life-experience. It is about making an idea that lives in a few peoples’ heads a message for hundreds or hundreds of thousands. We are in the most cutting edge business there is: communicating ideas. PSAV Employee
When communication goes live, it’s an experience. It’s a show.
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The live environment is an exciting place (and a scary one). Whether Shakespeare or corporate theater, even veteran performers get pre-show butterflies. Being totally prepared – technically and psychologically – is the best way to ensure a positive experience. And the best way to be totally prepared is to partner with people who know the ins and outs of the live environment – and who will stand by you every step of the way.
New heart surgery techniques broadcast live to multiple locations. A company’s year-end performance presented to shareholders. A themed event designed to bring employees together. A tradeshow booth introducing a new product to the market. A wedding for a prominent politician’s daughter.
When planning a live show experience, your needs change. You need more than just AV equipment. You need more than just customer service. You need more than just an ‘AV Guy.’ You need a liaison between the ‘tech’ and the human. You need smarts you can count on and a shoulder you can lean on. You need creativity, but you also need professionalism. You need event technology tailored to your particular event.
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Renee Ashcraft, Director, Travel Administration, Tenet Healthcare PSAV Client since 2005
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A traditional AV supplier would never dream of doing all this. A PSAV Partner in Show dreams of nothing else. That’s the difference.
You need someone who hears your concerns, and adjusts the volume. Someone who sees the big picture, and how the ambient light affects screen legibility. Someone who understands the pressure your client is under, and how to deal with last-minute changes. Someone who is always standing by… just in case.
For all of our conferences, meetings, and events, AV is really number one – our most critical element, because it’s the most visible to our participants. It’s the most critical to our executives. What I appreciate most about PSAV comes down to reliability. To me that’s number one. I know that what we’ve discussed will be there. I also appreciate their creativity in coming to us with good recommendations and ideas that will make our conferences new, fresh, different... exciting to our participants. I also appreciate their flexibility. Corporate meetings change on a dime. What we needed an hour ago is something different now. With PSAV, that flexibility is always there, and I appreciate that.
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The Experience is the Message. PSAV is a communicator in search of a message. We take a message destined to inform, motivate, and empower, and we package it in a form that is easy to give and receive, to understand and apply. It’s our job to deliver the best presentations possible. PSAV Employee
So, what exactly is this ‘PSAV Experience’? Well, to put it simply – it’s YOUR show – the whole sh’bang, from the second you put that call through to PSAV, to the final curtain, and everything in between. For simplicity’s sake, we’ve distilled it down to the three key facets that stand out as most crucial to the overall success of any live event:
The Peace of Mind Experience being totally prepared and composed in the face of all the pressures of the live environment.
The Show Business Experience
that walking-on-air feeling you get when all your hard work comes to fantastic, flawless fruition. Bringing these experiences to every show – big or small – is PSAV’s professional commitment to you.
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The Hero Experience
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the preparation, adrenaline and lights-camera-action event technology that brings ideas into vivid life.
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Perhaps the most valuable yet intangible asset to have when working in the live environment is peace of mind. As experienced professionals completely at home in the live environment, we have developed special skills that enable us to gauge our client’s peace of mind and react accordingly. Our goal is to keep you totally composed throughout your entire event, and by show’s end, make sure you are positively beaming. How many AV companies make your peace of mind their ultimate goal?
We are in the business of making sure that the last thing our client has to worry about is AV… That they can walk in, and plug ‘n play, and know that there will always be somebody with expertise to walk them through any questions.
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Behind your vision: Experience Peace of Mind.
We act as a ‘presentation mentor’... an experienced and trusted advisor, bringing creative ideas, custom event technology and solid experience to guide you from concept to completion and beyond.
Because we make the stressful simple. We act as a ‘confidant’... someone you can share your fears with, lean on when the pressure’s on and trust that we’ll do everything in our power to make sure your event is a total success.
Because we save the day.
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We act as an ‘inside man’… someone who will go above and beyond AV – using their insider knowledge of each hotel location when necessary – to make sure your event runs as it should.
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Why we call it peace of mind:
Because we clarify the complex.
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Our people take pride in coming up with solutions to help our clients realize their concepts and visions for their audiences. Even though we are in the background when an event is taking place, I always enjoy watching the event unfold and seeing the audience either enjoying the show or receiving the information that they need to succeed. I take great pride in knowing that our clients and hotel partners rely on our abilities and talents to get their message across to their audience. We are problem solvers that enjoy the challenges of the business.
Joyce Gambino, Director of Meetings + Conventions, The Society of Thoracic Surgeons PSAV Client since 1976
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During one event in San Antonio about three years ago, the guest speaker canceled at the last minute. We still had to include him, even though he was in another city. My PSAV team just took care of it. I didn’t even have to get involved. I didn’t even have to think about it.
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Behind the scenes: Experience Show Business.
Vision Sometimes it’s your personal vision. Other times, it’s your interpretation of a client’s vision. Regardless, this is the stage where you appreciate the combination of experience and creativity PSAV brings to the table.
Prep Work Once we understand the vision, we find the right event technology to bring it to life according to your audience’s needs. Have a CEO with bad eyesight? An impossibly bright boardroom? A tiny detail you want the whole room to see? We prep, so technology is the last thing on your mind when it’s show time.
Direction
In the live environment, anything can happen – and inevitably, always does. Once a show is underway, your PSAV partner does not go away. Whether you’re directing us, or we’re taking the reins while you take the stage, you can count on us to hit every cue and keep things running smoothly to the end.
A Star Wherever there’s a spotlight, there’s a star. Whether the spotlight is on you or all the work you do, our goal is to make sure it all goes off flawlessly, so you always feel like the star of your show.
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Reviews Keeping our eye on the big picture – yours and ours – is all part of the process. At the end of the day, reviews are what make or break a brand. That’s why, even when a show comes to a successful end, we never really wrap. Our eyes are always focused on the elements that will make your next show even better.
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At PSAV, “show” is the business we’re in – and it encompasses any situation where there’s a message to communicate, an audience to communicate it to and a live environment where it all happens. From ballrooms to breakout rooms, boardrooms to concert halls, every presentation, event, or company rollout is a show, and like any Hollywood production, it takes vision, prep work, direction, a star and (most importantly) reviews.
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When most people think of “Show Business,” they think Hollywood movies, bright lights and big cities.
Behind you: Experience Being a Hero.
Rick Ueno, General Manager, Sheraton Chicago Hotel and Towers PSAV Client since 1998
All this we do because we are passionate about the environment in which we work, as well as the work we do. All this we are able to do because our 3,000+ employees across the world are connected and empowered by this shared passion. These are our shared values. And in all honesty – connectivity, personal empowerment and passion are what you need to make it in show business.
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The groups that come to our hotel are here to learn. They’re here to either learn their new company mission, or new product line, or they’re learning about team building… and people learn in different ways. Sometimes they learn visually, sometimes they need to read it, or sometimes they need to hear it. Presentation Services provides the means to help a group of attendees learn.
By making voices ring louder + clearer. By bringing ideas to life and into the light. By adding impact + finesse to every message. By empowering those in the spotlight with confidence. By reacting quickly to unforeseen mishaps. By being a problem solver (even for non-AV problems). By allowing our creativity to guide our tech savvy.
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In our world, you can be a hero for a day. We work to ensure the entire PSAV experience ends on a successful note. How do we do it?
Working at PSAV is not just a job – it’s a lifestyle. We possess passion, commitment, integrity, and the willingness to go beyond the client’s expectations not simply to attain accolades, but to fulfill an inner desire to do what is the right and the best thing to do. We are the “McGyvers” of the AV industry. We are able to create virtually any meeting, corporate, or social environment a client desires.
Mary Mouton, President, Mouton Media PSAV Client since 2004
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PSAV helped us pull off a major accomplishment - our event was broadcast live via satellite to private audiences in 15 different cities. Thanks to their hard work and expertise, it was a major success.
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Staying completely connected when you service as many clients as we do is essential. Our various divisions are specifically designed to cater to every kind of live event, from the smallest meeting to the biggest production. And every one of our PSAV locations is in a position to connect all our clients, from meeting planners to convention centers, with the event technology and show partner that’s perfect for them.
Hotel Services Division
Show Solutions Division
From intimate seminars to elaborate stage productions, we offer on-site service, equipment and support at over 700 locations throughout the world. We work as a seamless part of each hotel’s team with intimate knowledge of the hotel’s meeting space and operations to give you the confidence to present your message.
We specialize in planning, producing and executing complex presentations and business theater events that require cutting-edge solutions. Our technical specialists and staging professionals understand the unique requirements of producers and live to support the live meeting environment, applying broadcast standards in a high-stakes world where there is no second chance.
When we say big or small, we mean it. Convention and Tradeshow Division
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We feature a national network of event technology and audiovisual offices in key meeting cities throughout the United States. Each office is an expert in the unique requirements of their respective city. From every inch of the local venues down to local culture, we have the service, equipment, and support to make your event a success.
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We service hundreds of major associations and tradeshows each year, acting as a business partner for each of our clients. From our virtual speaker and content management systems through the general session, to the tradeshow floor and cyber cafe, we provide comprehensive event technology for the unique needs of this market.
Event Services Division
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Our over 700 international PSAV locations and more than 3,000 employees are completely connected and totally committed to making every live event an unforgettable experience. That means that whether you’re a Small Meeting Planner in the UK, a General Manager for a luxury resort hotel in Los Angeles, or a National Director for a medical association in New York, when you partner with PSAV, you – and your customers – are guaranteed infinitely more than AV equipment. You’re guaranteed an exciting, stress-free and rewarding communications experience.
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There’s only one name to remember: PSAV.
We are a company with impeccable integrity, tremendous heart and the ability to listen. We provide the attention to detail that our clients require for delivering the necessary media and environment for the end user’s ultimate experience.
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So, when is your next show? Ideas are brewing as you read this. Whether they’re yours or someone else’s, you may be called upon to present them to the world. When that call comes in, we want you to know who you can count on to make sure the communication of your idea becomes an experience your audience will never forget.
We deliver the message. Whatever anyone desires to communicate, in any way there is to communicate, we are there to make it happen. PSAV Employee
Š 2006 PSAV Presentation ServicesŽ
Envisioning + Storytelling Design: Sebastien Cantin, Storytelling: Elizabeth Adams, Creative Direction: Dianna Carr, Paul Roelofs
www.psav.com