Gloss Magazine Issue 7

Issue 7 | June 2012

Glasurit refinish gets Holden TRADE CLUB MONARO back on track Basotect: providing perfect Porsche engine acoustics The first SA bodyshop to go carbon neutral Classic car movies – our top picks

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GLASURIT – EDITOR'S LETTER | 03

EDITOR’S LETTER

Welcome to this issue of Gloss magazine (Issue 7).

CONTENTS WATERBORNE 14 B risbane BMW Plans a Future With Glasurit Expansion plans full steam ahead with the help of Glasurit.

Gloss is our forum to share the very latest Glasurit and industry news and to introduce a range of interesting case studies and stories from around Australia, New Zealand and overseas.

EMISSIONS

It was good to see so many of you at our recent ACCESS conference in Sydney and we look forward to seeing more of our loyal customers in Melbourne at the end of the year. This issue we visit South Australia and meet Dynamic Paint & Panel to learn about their experience as the state’s first member of the Bodyshop Emissions Program. Participation in some of the many new Glasurit initiatives is paying dividends for this Bodyshop and the increasing number of Bodyshops that have signed up to this innovative program over the past few months.

FEATURES

One of the highlights of producing this magazine is the opportunity to meet with so many interesting people and industry experts. We visited Des Higgins, who holds the esteemed position as one of Glasurit’s first customers. Des first started using Glasurit in the early 1980s and has been a loyal user ever since. Des spoke of his admiration for Glasurit products and their ability to continue to lead the market with innovative products and technology.

We are proud to have a highly skilled and dedicated team working for Glasurit.

This month we profile Peter Jones, who was recently awarded a Glasurit global certification – the only trainer in the Asia-Pacific region to receive this award which requires the highest competency levels in training. This accreditation is an extremely significant accomplishment for Peter and the Glasurit team, and means that we can continue to deliver the highest levels of hands-on technical service expertise to our customers.

08 GUNNING FOR THE ENVIRONMENT

Carbon Neutral Bodyshop leading the way in South Australia.

04 H OLDEN DRAG CAR GETS A NEW LEASE ON LIVERY How this Holden Trade Club Monaro made it back to the track after a spectacular crash.

07 LOUIS’S POINT OF VIEW Louis Thomas shares his experience with Glasurit’s Facility Planning Service.

10 C LASSIC CAR MOVIES and why we love them Memorable motoring moments and our favourite chase scenes.

12 Glasurit’s Oldest Fan We chat to one of Glasurit’s first Australian customers.

I hope you enjoy the read as much as we enjoy producing the magazine. We work hard to source interesting storylines and to profile industry personalities who are happy to share their stories of success. We look forward to receiving any suggestions that you may have for future content and welcome any feedback you may have.

13 Under the hood: The right sound and lots of horsepower How Porsche is benefitting from sound-insulating Basotect foam.

If you have any further comments or feedback, please contact us on (02) 8787 0100.

16 Diversity in the realm of the giants BASF Coatings: transforming the colours of trucks and buses world-wide.

Kind regards

IAN WILKINSON Business Director, Coatings BASF Australia Ltd

18 T he Experience of Change The changeover that helped one bodyshop save money and increase efficiency.

20 s urprise guest gives bodyshops an evening to be remembered Glasurit customers treated to a dazzling night out.

22 G LASURIT NEWS News, views and industry updates.

04 | GLASURIT – A NEW LEASE ON LIVERY

Outstanding Repair Work

Gives Holden Drag Car

A New Lease On Livery Photo: GRANT STEPHENS, CACKLING PIPES.

During the Tasmanian leg of the Aussie Slamfest Series recently, racing owner and driver Maurice Fabietti had an incident that can only be described as sheer bad luck.

In round one, lining up against Tony Defelice in his Camaro, Fabietti's Holden Trade Club Monaro got loose at about half track and crossed into Defelice’s lane.

Fabietti appeared to stab the throttle in a bid to get out of Defelice’s way and back into his own lane, but this sent the car darting

back across the track to strike the wall in his lane. As Fabietti wrestled to regain control he closed in on the back of Defelice's car, whose parachutes had been deployed. The left 'chute became entangled around the Monaro's rear wing and as Fabietti slowed, Defelice’s momentum pulled him around backwards and the Monaro did two complete barrel rolls before coming to rest back on its wheels.

builder) Murray Anderson’s to put it on the jig and make sure everything was right,” he said.

Luckily both drivers walked away without any injuries, but the damaged sustained to Fabietti's car was enough to rule him out of the Westernationals in Perth that were held less than two weeks after the crash.

Murray Anderson is regarded as one of Australia's best drag car chassis builders and has been the man entrusted with all the chassis work on the Monaro since it was first built.

As soon as the Monaro rolled into Anderson's workshop, the fibreglass body was pulled off and the car was put on a jig to check that everything was still square. Luckily for Fabietti, his initial suspicions were correct and the car was still structurally OK, with only very slightly bent wing struts and of course the cosmetic damage to the fibreglass body shell of the car.

“It was an unfortunate set of circumstances, but that's drag racing sometimes,” Fabietti said. “The damage was largely cosmetic but we took the car straight off the boat from Tasmania to (chassis

Anderson also picked up a few other minor things, unrelated to the roll-over, that may have been affecting the Monaro getting down the track as fast as possible. The team at Anderson

PhotoS: AUSSIE SLAMFEST.

GLASURIT – A NEW LEASE ON LIVERY | 05

Race Cars quickly repaired the chassis damage and the car was rolled back onto the transporter to head home to Sydney. The aim was to have the car back racing in time for round four of the ANDRA Pro Series Top Doorslammer in Sydney.

Once back in Sydney, the body was sent to Narrabeen Smash Repairs, where good mate and fellow team owner Lucky Belleri was given the task of getting the Monaro looking great again.

Belleri happened to have been at the race (where his son was also driving) and saw the damage as it happened. “We saw it all unfold in front of us.

It was pretty bad, it rolled right over.”

A brand new rear end clip was required, as the damaged sustained was too substantial to repair.

The front end panels were able to be fixed, as well as the doors. Being a full fibreglass body, many hours were spent prepping and rubbing

back the panels in preparation for paint, with the intention not only of retaining its immaculate body, but giving it a perfect paint job.

The refinish on a job of this nature differs markedly from a regular collision, according to Belleri, “because we don’t have to do anything to the chassis itself, but we had to do the body which is all fibreglass. But we’ve done that many times, both my cars and a lot of other people’s cars over the years, all fibreglass and carbon fibre, so it’s not too bad because we’ve done it before.

Given the whole car needed a respray, Fabietti and his team saw this as the perfect opportunity to update the livery. The previous paint-scheme had graced the panels of the Monaro for a few years now, seeing a great deal of success on and off the track, but the idea of an updated livery seemed to be just the tonic to begin a bold new chapter in the Fabietti Doorslammer story.

“I’ve painted Maurice’s cars about five times, he’s had a few accidents,” Belleri jokes.

Fabietti and the guys from Holden Trade Club decided to draw on some inspiration from the 2012 Holden Racing Team V8 Supercar, by introducing the gold and black lion over the big rear bags of the Monaro, as well as introducing more black to the rear of the car.

Lucky and his colleague at Narrabeen Smash Repairs, Mark Kamminga, are perfectionists, which means that every car that leaves their workshop is faultless.

Once the livery had been decided, it was time to lay down the paint. The guys at Narrabeen Smash Repairs use the Glasurit waterborne paint system 90 Line, which is the

06 | GLASURIT – A NEW LEASE ON LIVERY

ANATOMY OF A livery RESPRAY Glasurit 923-255 HS Clear Gold White Black 90 Line Red Glasurit Primer

Many hours were spent prepping and rubbing back the fibreglass panels in preparation for the six different layers used in the livery respray.

most technologically advanced paint system in the world. Water-based paint releases less VOCs (volatile organic compounds) than solvent-based paint when evaporating, which helps make it more efficient, economical, easy to use, safe and environmentally friendly, yet still produces the highest-quality finish.

According to Belleri, “Glasurit is a good paint system, a good-quality paint. In Europe most of the Mercedes, the BMWs, the Audis, are all painted by Glasurit at the factories. And now we’ve gone to the waterborne Glasurit (90 LINE) also.”

With the main colour of the new scheme being red, the whole shell was firstly painted with a coat of 90 Line red, before being masked up to do the black, then white parts of the scheme.

There is also a subtle gold pinstripe around the car that helps break up the colours and hold it all together. Finally it was hit with a coat of Glasurit 923-255 HS Clear to really give the paint its deep, glossy shine.

According to Belleri, “Glasurit is a good paint system, a goodquality paint."

Belleri states: “Holden send us their livery, how they want it to look, and we need to replicate that.” Which is obviously more complex than a regular collision repair refinish. “This can be so time consuming because you’ve got to do all the different type of colours and different designs on it.”

ABOVE The car body undergoing repairs and respray at Narrabeen Smash Repairs, before being reunited with the chassis and new engine. Photos: Lucky Belleri, Narrabeen Smash Repairs.

BELOW The finished vehicle, back on the track. Photo: Grant Stephens, CacklinG Pipes.

Belleri’s depth of experience in the area meant that Narrabeen Smash Repairs was able to deliver. And with the deadline of the Pro Series meet at Sydney Dragway fast approaching, the body was sent home to Fabietti’s workshop to be reunited with its chassis and new engine.

The engine needed to be rebuilt after the rollover, as the crash had smashed the injector hat and sent foreign particles such as rocks and debris through the still-running engine. Thanks to the fantastic support from Narrabeen Smash Repairs, Fabietti and his crew managed to have the car completely repaired, resprayed with a new livery and racing again just 32 days after the accident.

CLICK HERE

Click here to view Fabietti's Holden Trade Club Monaro crash.

LOUIS'S point of view Glasurit’s Facility Planning Service Louis Thomas is co-owner of Colonial Collision Centre, based in North Melbourne.

With a weekly throughput of between 10 and 15 cars, in addition to around five trucks, Colonial Collision Centre identified the need for larger premises. In August/ September this year it will be relocating to Brooklyn, in Melbourne’s west.

How did you hear about the Facility Planning Service? What led you to use it?

We’ve recently changed to Glasurit as it’s a good product, and the colour is pretty spot on.

They put us onto the Facility Planning Service, which is good, we’re pretty excited (about the new floorplan). It means we will be able to put more cars and trucks through. Plus we’ve got insurance companies that want to look through the premises, so it’s got to look good.

Customised to the premises, facility planning can be used both to visualise an improved workflow in existing facilities, or like in Colonial Collision Centre’s case, for new bodyshop planning.

The unique aspect of Colonial Collision Centre is its ability to undertake truck repairs as well as car repairs, and Glasurit was able to cater for this in the design.

Had you used Glasurit before this process?

No. One of the reps came in and gave us a colour that they suggested we use, so we tried it out and thought ‘this colour’s beautiful’. The colour’s good, the finish is nice.

Has Glasurit provided support throughout the process?

They have, when we need something they come out and support us. Say for example the colour, if we have trouble with the colour, they’re out there to help you out. They’re pretty quick, we don’t have to wait long for a person to come out. The technicians are very good, the service is very good. We’ll be using the other Glasurit value-added services for our employees and for ourselves.

Thomas and his team made the decision to change to Glasurit, and as a value-added service to Colonial Collision Centre, Glasurit provided a Facility Planning Service for its new site.

The Glasurit Facility Planning Service involves developing a systematic layout of the work areas to provide optimum workflow and equipment levels to achieve a given production target.

This also includes planning and discussion around human resources needed for the operation.

Will you implement the recommended changes?

Yes we will definitely be implementing all of the changes.

What sort of things are taken into account when they work out what’s best for the premises?

The bodyshop area as a whole. Which way the ovens should be set up, where you take your car in – the area where you spraypaint it – then where it comes out, finished.

Did it involve a lot of your time?

No it didn’t actually. They came around, we had a discussion, they went out and saw the premises.

They drew up a 3D illustration of what the premises would look like, what the ovens will look like, and it came out looking really nice. They set out the floor pretty well.

What would you say to a business that is thinking about taking up this service?

Well, for any businesses thinking of taking up this service, I would recommend Glasurit to them for the paint, the service, everything. I've had a really good experience with them. The Facility Planning Service is excellent.

For more information contact Mark Wall, Bodyshop Solutions Specialist, on 0409 741 784 or visit www.glasurit.com.au/value-addedservices

08 | GLASURIT – GUNNING FOR THE ENVIRONMENT: A STEP AHEAD IN SOUTH AUSTRALIA

Gunning for the Environment:

A Step Ahead in South Australia Dynamic Paint & Panel has switched to 90 LINE – Glasurit’s waterborne system – and joined Glasurit’s Bodyshop Emissions Program. Having done so, the innovative group has become the first carbon neutral crash repairer in South Australia.

With two plants – one in Stepney on the fringe of Adelaide’s CBD, the other at Woodside in the Adelaide Hills – Dynamic Paint & Panel’s Managing Director Cos Condo says his business will play a big part in reducing toxic waste material and minimising the environmental impact of repairing vehicles in its southern state.

We spoke to Cos about the switch to 90 LINE and his experience so far with Glasurit’s Bodyshop Emissions Program. We also asked him what got him into the crash repair business in the first place …

How did you become a crash repairer?

I was 17 when I started working full-time with Dad in his crash repair business (R Condo and Sons) and by the time I was 21, I was running the shop. Then by the time I turned 22 I owned it! I took on something Dad always said to me: ‘Do the right thing, work hard and you’ll get somewhere’. It’s worked.

Three years after taking on Dad’s bodyshop my vision was to grow the business and make it more corporate but I knew that wouldn’t work with the family name on the wall so we rebranded and became known as Dynamic Paint & Panel.

We do a mix of rapid repairs – small dents and scratches and paintless dent repairs – which has developed a retail clientele. We also do plenty of insurance work and on top of that we do custom paint jobs, which I really enjoy although these days there’s not much time for that.

Our business has a family feel about it – in a time when many are struggling to find good staff, mine

are impeccable. I have a lot of trust in them, which means I can move between the two plants knowing they’ll be looking after customers well and doing a great job on the vehicles. It doesn’t matter whether we’re working on a Toyota Corolla or a Porsche, the vehicles all get the same treatment.

What made you choose Glasurit?

I’ve been with Glasurit for the past six years – I trust the product and I receive excellent service and support, which is important to me.

My technicians have always found Glasurit userfriendly. They like the way the clears lay down and the PROFI colour matching system is by far the best around – that in itself helps speed up the process. The tints are a little more expensive than solvent-based paint but at the same time it’s a thicker pigment so you just use less of it.

I like the fact that Glasurit is used by so many manufacturers in Europe – that gives me confidence in the product. On top of that, it is seen as a symbol of prestige – which reflects well on my business.

GLASURIT – GUNNING FOR THE ENVIRONMENT: A STEP AHEAD IN SOUTH AUSTRALIA | 09

Why did you switch to Glasurit 90 LINE? We’ve been using 90 LINE for over two months now and it’s been showing more advantages over solvent – there are fewer re-works and less fry-ups. I think that comes down to the amount of research and development that’s been put into the technology. It’s also better for the technicians because it’s safer and cleaner. It’s the way of the future and it feels good to be leading the way with this technology.

As well as switching to 90 LINE, you’ve joined Glasurit’s Bodyshop Emissions Program – how does it work?

The transition was pretty easy – we didn’t need to make any adjustments to the spray booths. All we did was add hand air driers to dry the base coat.

The Bodyshop Emissions Program is handled for us by Glasurit so there’s no extra administration involved. Carbon Emissions Australia plants trees based on the amount of product we purchase every month and that effort, coupled with our 90 LINE waterborne system, really minimises the impact our work, as a crash repairer, has on the environment. I think that’s great, especially now that I live in the Adelaide Hills – I’m living among people who are more chilled out and into preserving the environment than most people in the city.

How has your staff reacted to the change?

Why have you gone down this path?

One comment I received was ‘you can’t go back to solvent’. The technicians find applying the basecoat and the prep behind it is a lot easier.

Plus, learning to use a water-based system has taught them to be a lot cleaner with the job – if you’re not, you get product defects like dust in the job or the basecoat doesn’t lay down like it should, or you get adhesion issues. It’s brought up the quality in the guys and their eye for detail.

The 90 LINE and the Glasurit Carbon Emissions Program have given me a way to differentiate myself from other crash repairers.

How easy was the switch?

In an industry like ours it’s hard to make our product exciting – at the end of the day we just fix cars. Most people are too busy with work and family to think too much about who fixes their car or how it’s done – I’m looking to make

their experience a little more fun and give them something different so they can say ‘hey I’ve had my car fixed and I’ve done something to help the environment’.

How are you promoting your new status as the state’s first carbon neutral crash repairer?

We’re issuing regular media releases and running print advertising. We also promote 90 LINE and our participation in the Bodyshop Emissions Program with pamphlets supplied

by Glasurit that we hook on our customers’ rear view mirrors. We send out regular electronic newsletters to existing and new customers and we’re getting good feedback.

I hoped that using 90 LINE and participating in the Bodyshop Emissions Program would give us a competitive advantage – and already it’s looking good.

10 | GLASURIT – CLASSIC CAR MOVIES AND WHY WE LOVE THEM

With so many memorable car movies spanning the early ‘60s to modern day, condensing them to just a handful was a tough ask.

But there are some films that are simply legendary.

Here we explain why.

LE MANS The premise of this 1971 movie is focused on the world’s oldest sports car endurance race – Le Mans – and takes on an almost documentarystyle quality. There is very little plot to speak of, and no actual dialogue until around 35 minutes into the movie, but the real entertainment is found in the use of Porsche 917s and Ferrari 512s, and the fierce competition between the teams. Steve McQueen’s character, Michael Delaney, enters the race despite being involved in a horrific crash the previous year that claimed the life of fellow driver Piero Belgetti. Although the movie performed only moderately well in box office sales at the time, the film is today still popular among race fans as a relatively accurate depiction of the era.

INTERESTING FACT: In the crash scenes, cheaper Lola T70 chassis were sacrificed, disguised with bodywork of the Porsche and Ferrari.

TWO LANE BLACKTOP This slice of Americana centres around two street racers, referred to in the movie only as ‘The Driver’ and ‘The Mechanic’, who live on the road in their highly modified 1955 Chevy ‘One-Fifty’ two-door sedan and drift from town to town, making their income by challenging local residents to races. The movie follows them driving east on Route 66, and their encounter with another driver (who is referred to only as ‘GTO’, derived from his ride – a 1970 Pontiac GTO). A cross-country race is proposed, racing, of course, ‘for pinks’. The fourth character in this motley crew is ‘The Girl’, a hitchhiker collected somewhere around Flagstaff, Arizona. The film is less about the destination and very much about the journey, and the beauty of it is its simplicity – classic American muscle cars, the landscapes

CLASSIC CAR MOVIES

and why we love them of Route 66, a pared-down soundtrack and the dream of the epic road-trip.

INTERESTING FACT: Of the two GTOs on loan for filming, director Monte Hellman kept driving one for around three months after filming, and claims he received more speeding tickets in that period than he’d received in his whole life.

AMERICAN GRAFFITI American Graffiti takes place over the course of one long summer night in 1962, with hot rods on the local strip providing the setting and rock ‘n’ roll providing the soundtrack. With George Lucas as director, there was no way this was going to be a mediocre film. And even in its old-school style – with a whole lot of cruising, hanging out, street racing and generally wreaking havoc as the central storyline – this film is still a firm favourite among those with a penchant for the featured ‘32 Ford Deuce Coupe and ‘55 Chevy, and even among those that don’t.

INTERESTING FACT: There were three black ‘55 Chevys used in the film, two of which were also used in Two Lane Blacktop.

GOLDFINGER Released in 1964, this was the third film in the James Bond series. The plot is perhaps less famous for 007’s investigation of gold smuggling than it is for the spy-gadgets installed on his Aston Martin DB5. The mods made to the car, including machine guns, smoke screen, a revolving number plate, ejector seat, wheel-destroying spikes and an oil slick sprayer, helped secure its place as one of the most beloved movie cars of all time. Even Bond’s map screen preceded today’s navigation

systems by about 20 years. In Goldfinger, gadget buffs got to enjoy watching ‘Q’ taking Bond through the car’s newly installed features and weaponry. As Q explains the ejector seat function Bond exclaims, “Ejector seat? You’re joking,” to which Q solemnly replies, “I never joke about my work 007.”

INTERESTING FACT: One of the Aston Martins used in Goldfinger sold at auction recently, reputedly for the rather tidy sum of $US4.6 million.

GONE IN 60 SECONDS This American action film was released in 1974.

It centres around insurance investigator Maindrian Pace (played by H.B. ‘Toby’ Halicki, who also wrote, directed and produced the film), who heads up a group of professional car thieves tasked with stealing 48 cars in a matter of days.

The film is famous for having destroyed 93 cars in a 34-minute scene.

The original film was fairly low budget, with the poor acting predominantly due to the fact that Halicki employed family and friends rather than professional actors in order to keep the costs down.

The car chase, at 34 minutes long, is one of the longest in movie history. The list of cars stolen in the film reads like a who’s who of prominent car marques, including a Ford Mustang Mach 1, Lamborghini Miura, Ferrari 340 America, Jaguar E-Type and a Mercedes-Benz 300SL. INTERESTING FACT: The movie was funded entirely by Halicki and most of the cars used in the film were personally owned by him.

GLASURIT – CLASSIC CAR MOVIES AND WHY WE LOVE THEM | 11

Best Car Chase Scenes Whether the drivers are the stars or they’re simply about the cars, everyone has an opinion on a chase scene that stands out. Here are our favourites, in no particular order.

Bullitt Among the most exciting car chase scenes in film history is the sequence in 1968 movie Bullitt, where Steve McQueen handles the hills of San Francisco in his typically cool fashion, throwing in enough tyre smoking, drifts and burnouts to show the Ford Mustang and Dodge Charger to their best advantage.

Ronin High-speed driving through the narrow streets of Nice, feisty European cars, big-name stars… there’s so much to like about Ronin. Technically superb, the chase takes on tunnels, cobbled laneways and driving against traffic on busy highways, and apparently required the driving expertise of Formula One pilots as stunt drivers.

The French Connection Film producer Phillip D'Antoni of Bullitt fame was keen to outdo the famous chase scene filmed previously, so rather than depict a car tailing a car, Gene Hackman’s character James ‘Popeye’ Doyle, in his 1971 Pontiac Le Mans, chases an L-Train in this famous chase sequence.

Smokey and the Bandit Although featuring some superb car stunts, it’s the Pontiac that’s the hero of in this classic film, which saw sales of the Firebird Trans Am skyrocket after its appearance as Burt Reynolds' ride.

Filming required four Trans Am special editions be built to handle the stunts, with the particular car used to jump over the dismantled bridge apparently destroyed performing the stunt.

The Blues Brothers This chase scene takes place in a real shopping mall, and depicts the destruction of pretty much everything you see, including several police cars. Over-the-top action and amusing banter make this scene a classic, along with the production budget – at the time of filming it was the most expensive chase scene in the history of film.

ENTER & WIN

VOTE & WIN ENTER AND WIN MAIN IMAGE Dennis Wilson in Two Lane Blacktop.

and vote Head to our facebook page ne for your favourite chase sce

ustralia facebook.com/GlasuritA

12 | GLASURIT – GLASURIT'S OLDEST FAN: DES HIGGINS

Glasurit’s Oldest Fan:

Des Higgins Des Higgins is one of Glasurit’s oldest customers.

He established his boutique crash repair business in Salisbury South, South Australia, back in 1963. Over the years he’s worked on some of the world’s finest vehicles but he’s also repaired plenty of volume-selling cars along the way.

Des could be described as a perfectionist, who personally ensures that all work carried out in his workshop is performed in a craftsman-like manner.

Des had a vested interest in paint technology and chemistry and became aware of the many advantages of two-pack paints in the early 1970s.

Des first started using Glasurit in 1982 – that’s when Tony Cafasso set up European Automotive Paint in Adelaide and began bringing the product in from Germany. Tony was considered to be one of Adelaide’s finest spray painters at the time, and his recommendations were important to Des. “Initially Tony would bring in small quantities of Glasurit for me to trial. Then he started to import it from Germany. He was the Glasurit distributor of the product at the time and we were very proud to be one of his first customers,” said Des.

“One of the best things Glasurit ever did was produce stock colour – the colour was already made to the correct shade for a lot of German vehicles – BMW, Mercedes, Porsche – so you could buy it and paint the car straight away without the dramas of colour matching,” said Des. Des said Glasurit led the market then and still did today. “I think Glasurit has kept pace – in fact they’ve led the industry with new products. They continually upgrade – for example, they’ve upgraded the twopack by dramatically reducing the isocynates over the years – that makes it much safer to apply. But of course precautions like well-maintained spray booths and breathing equipment still need to be used.”

Des said that after all these years he still enjoyed coming to work. “The thing I enjoy about the business is that each day brings new challenges – because no two vehicle damages are the same.

“There are a lot of composite-type materials to deal with these days, which need to be treated and painted in a different manner to steel. But we never mix and match products – we only use Glasurit.”

As much as he still loves his work, Des said there would come a day when he finished up. “There are eight of us working here now and we have a couple of younger team members that may continue on,” he said.

Regardless of when he decides to retire, Des will always have a reputation as a master craftsman who is extremely proud of his dedicated team of skilled panel and paint technicians, which is greatly appreciated by the insurance industry and his loyal clients.

GLASURIT – UNDER THE HOOD | 13

Under the hood:

The right sound and lots of horsepower

Porsche AG relies on BASF’s sound-insulating Basotect foam in the engine compartment of the Panamera.

Basotect®, a melamine resin foam from BASF, ensures the right sound effects under the hood of the Porsche Panamera Diesel. The foam is used for both sound and thermal insulation in the four-door Gran Turismo’s engine compartment, transmission tunnel, and panelling near the engine. In addition to its good acoustic properties and high thermal resistance, the low weight of the foam is what especially attracted developers from the Stuttgart-based maker of premium cars. Basotect is used to absorb sound in vehicles wherever there are high operating temperatures over an extended period of time, such as in the separating walls between the engine compartment and the car interior, engine hood panelling, engine proximity shells, and transmission tunnels.

sound absorption values in the medium and high frequency ranges. Drivers and passengers in the Panamera can therefore enjoy the typical Porsche engine sound – without annoying accompanying noise. With a density of 9kg/m3, Basotect is lighter than the conventional insulating materials generally used in engine panelling. This reduces both fuel consumption and CO2 emissions.

Basotect can be used to make sophisticated 3D components and customised elements for very tight spaces.

Lightweight and quiet – foam in the engine compartment

The foam’s very high thermal resistance properties also played an important role in its selection as a material. Basotect offers long-term thermal resistance at 200+ degrees Celsius. Jürgen Ochs, Manager NVH Body (Noise, Vibration, Harshness) at Porsche, explains that “with its 184kW/250 HP six-cylinder diesel engine, the Panamera’s engine compartment is regularly subjected to temperatures of up to 180 degrees. And Basotect withstands these extreme conditions.”

Basotect is especially well known for its outstanding acoustic properties. Thanks to its open-cell, fine foam structure, it has very good

The melamine resin foam can be precisionprocessed by blade and wire-cutting as well

as by sawing and milling – enabling dimensions and contours of customised components to be easily and exactly produced. Basotect is also suitable for thermoforming, although for this the foam has to be impregnated beforehand. Given these convincing material properties, Porsche is planning to use Basotect for future component developments as well.

The Panamera was presented for the first time at the Shanghai Motor Show in 2009 as the fourth model series from Porsche. According to company figures, more than 28,000 of these Gran Turismo vehicles measuring nearly five metres in length were sold in 2011. The model is now available in variants including Hybrid, Diesel, GTS, Turbo, and Turbo S.

About Basotect Basotect is an open-cell foam and has a unique range of properties. The base material makes it flame-retardant and abrasive; it can be used at up to 240 degrees Celsius and retains its properties over a wide temperature range.

Because of its open-cell foam structure, it is light, sound-absorbing, flexible even at low temperatures and thermally insulating.

For additional information visit: www.basotect.com

14 | GLASURIT – BRISBANE BMW PLANS A FUTURE WITH GLASURIT

LINE

Brisbane BMW Plans A Future With Glasurit Brisbane BMW is one of the few dealerships to have its own bodyshop and it is about to begin construction of a brand new repair facility – and it is working in partnership with Glasurit.

Already, the dealership’s existing bodyshop has switched from solvent technology sourced from a competitor to Glasurit’s water-based technology – 90 LINE. Martin Roller, Managing Director of Brisbane BMW Group, said the switch to Glasurit

would enable the dealership to progress with its strategy for growth.

“We’ve had the bodyshop for close to 10 years, initially as a joint venture until a couple of years ago when we took 100 per cent control. In the first 12 months of operation, we made a number of changes. We changed the management team, looked at cost structures more aggressively and opportunities for growth. One big change was to bring Anthony Alafaci across from Westside BMW where he ran the aftersales service area.

“Anthony is a strong BMW-minded guy and he’s very customer focused. He’s also a big agent of

change. That’s important because the panel repair industry is going through a lot of change – insurers are demanding it and the technology behind BMW models is changing, which necessitates different repair methods. One of the proposals Anthony put forward was to re-look at our paint supplier, and that’s how we started talking to Glasurit.”

Brand synergies Martin said there were synergies between the two brands that made the switch logical. “BMW is highly customer focused and so is Glasurit – the quality of service and support they provide is what we need to deliver the level of service

GLASURIT – BRISBANE BMW PLANS A FUTURE WITH GLASURIT | 15

our customers expect – that was a key motivator.

On top of that, Glasurit comes with BMW’s full accreditation and recommendation and of course, both BMW and Glasurit share a quality German heritage.”

Martin said making the switch from solventbased technology to a water-based technology had its challenges, but with Glasurit’s support the transition was relatively smooth. “The switchover wasn’t necessarily easy – a change from one type of paint to another can be quite hairy – but Glasurit spent a lot of time on it – they threw all their resources at us. It’s running really well now and it’s probably one of the better things we’ve done, but it couldn’t have been achieved without the full support of Glasurit.”

Glasurit’s Business Manager Ron Warmington said a comprehensive training program was essential to the successful switch from solvent to water-based technology. “Brisbane BMW is very training focused so we implemented a big plan – we sent their staff to our head office in Sydney for training and our trainers also spent a lot of time in their Brisbane BMW bodyshop.

Prestige Paint and Equipment – our distributor – played an integral part in this as well.”

Ron said Anthony Alafaci at Brisbane BMW bodyshop also made his job a whole lot easier.

“Anthony drove the change within his own staff – he was instrumental in making sure they listened to us and took the training on board.

We’ve got a real working partnership.”

Working on the future Now the dealership is about to sign off on new 4,000m2 premises for the bodyshop and

"...it’s probably one of the better things we’ve done, but it couldn’t have been achieved without the full support of Glasurit.”

Glasurit’s team is providing consultation to ensure the shop is up and running efficiently from day one.

“Our aim is to improve and grow our bodyshop business. Our current facilities won’t allow us to do that – we’ve been bursting at the seams for a while now and wasting a lot of time and energy moving cars around the shop,” said Martin.

“Our new facility will be purpose built within 8km of Brisbane BMW in Fortitude Valley. While we can currently handle 65-70 cars in the shop at any one time, the extra space will enable us to take over 100 cars, pretty much from day one. Then we’ll continue to grow from there.

Having the building is one thing, coordinating the right team and putting the right processes into place is another.

“That’s why we’ve been working with Glasurit,” said Martin. “They’ve been working for about a year and a half with us to assess various sites for the facility. We’ve looked at four locations now, and every time the Glasurit guys have used their CadCam technology to plan how the facility could be laid out.

“This is not a one size fits all project so they’ve worked closely with our team to really get to know our business. The recommendations they’ve provided are based on that knowledge and the knowledge they’ve gained working with different teams around Australia.” Once the location is decided, the layout is approved and the facility built, Glasurit will work with Brisbane BMW to implement the move.

“Moving to the new premises will be relatively easy,” said Ron. “We’re working with Brisbane BMW now on the layout for work flow efficiencies and once it’s in place it will just be a case of moving the paint and the cars across – that will be completed within one day.” Martin said tradesmen had heard about Brisbane BMW's switch to Glasurit 90 LINE and the plan to develop a state-of-the-art premises and they’re knocking on the door to ask for work.

“That’s great because we’re now attracting the very best people. We’ve got a great product and great technology. Soon we’ll have a new facility and the best team around.”

Quietly confident Committing to a 4,000m2 state-of-the-art bodyshop with all new technology is a massive decision, but as Martin Roller prepares to sign on the dotted line and commence development he’s quietly confident that with Glasurit on board, the future is looking good for the business and its customers.

“Our customers think very highly of us and our work. We also have solid relationships with our suppliers and the insurance companies.

We just need the extra space to work in, a great team and the best processes in place.

And that’s what we’ll achieve. Whatever facility we end up moving in to it will have the signature of Glasurit all over it. We’re working hand in hand.”

16 | GLASURIT – DIVERSITY IN THE REALM OF THE GIANTS

Diversity in the realm of the

giants

Extraordinary experiences are the order of the day in the Truck & Bus business of BASF Coatings. Whether this means special colours for sightseeing buses or services for major commercial vehicle manufacturers – virtually every customer request is catered for.

Small red and yellow flags mark a number of locations on the large map of the world – from Northern Europe right across to the Middle East and through to the Asian part of Turkey.

This map of the world hangs in Monika Heithorn’s office. The head of Truck & Bus Europe at BASF Coatings points to a red dot right in the north of Sweden. “There in Umeå, we celebrated our long-standing partnership with Volvo in late 2010.

Thirty years ago, we supplied the plant for the first time with cathodic e-coats. Volvo was actually one of our first customers for this product.”

E-coating is an electrochemical application technique. For this technique, the body, or the rims and axles, are completely immersed in an electrically conductive, waterborne paint. This protects the body reliably against corrosion.

Since then, the technology has been continuously refined. “Today, we supply Volvo with CathoGuard® 500, a lead-free and therefore environmentally friendly tech-Global Blindtex technology,” says Heithorn, explaining the progression. In the Truck & Bus business, the requirements of individual customers differ in the various countries. In Turkey alone, with MBT

Truck, MBT Bus, BMC, Otokar and Ford Otosan, there are five plants of BASF customers, which differ greatly in terms of their structure.

But there are also interesting collaborations in Germany. For example, in Essen, the European Capital of Culture 2010, a bus for sightseeing tours has been painted with a special blue colour. The colour ‘Sightseeing Blue’ was developed in close cooperation with the city tour company Münsteraner Stadtrundfahrten GmbH and the colour designers from BASF. BASF colleagues from Spain supported the team in the material production and application.

GLASURIT – DIVERSITY IN THE REALM OF THE GIANTS | 17

Cathodic e-coating

Monika Heithorn also reports on a successful project involving colleagues from South America where, in Argentina, BASF is the main supplier of coatings for the Italian commercial vehicle manufacturer IVECO. An eight-strong service team provides comprehensive customer support on site.

can have their own truck colour created, for example as a fleet colour – a complex process, for which BASF Coatings has the corresponding equipment in the form of its ColourCARE Toolbox.

ColourCARE stands for Colour Controlled Accuracy and Reliability and is a control and early warning system, which ensures that colours are perfectly matched. State-of-the art software permits continuous checking of the colour coordination between bodies and attached body components.

The colour can be adapted in line with the customer’s particular requirements. This allows customers to avoid subsequent corrections and the respective costs. This is a great advantage for truck and bus manufacturers and their suppliers.

It is the variety of colours, above all, that plays a significant role in the Truck & Bus business of BASF. When ordering a truck, customers can choose their colour from thousands of colours that already exist. Anyone who likes to be individual

Whether in Argentina, Germany, Turkey or the north of Sweden – the range of projects is vast.

Therefore, we can certainly expect to see a few more little flags popping up in future on Monika Heithorn’s map of the world.

Stefan Tigges, Managing Director of the city tour company, is delighted about this cooperation.

“Most sightseeing buses tend to look rather boring. Ours was meant to be something special, not just on the inside but also on the outside, and this is precisely what we have achieved with BASF’s assistance.”

Colours for the Seleção In Brazil, paints from BASF Coatings help to ensure that the bus used for the Brazilian national soccer team stands out. In cooperation with the Spanish bus manufacturer and long-standing BASF customer Irizar, special colours have been developed to emphasise the characteristic green and yellow bus for the soccer players from Sugar Loaf Mountain.

Therefore, besides the basic white colour, two special yellow and green colours and a blue colour were required. For Marizeth Pádua de Carvalho, Sales and Marketing Manager for Industrial Coatings and Commercial Transport Solutions in South America, the partnership has proved a tremendous success, “We are extremely proud that our work here in Brazil can make a contribution to the national passion for soccer.”

Essen, the European Capital of Culture A bus for sightseeing tours has been painted with a special blue colour, ‘Sightseeing Blue’.

Brazilian national soccer team Customised colours created to emphasise the team’s yellow, green and blue.

18 | GLASURIT – THE EXPERIENCE OF CHANGE

The Experience

of Change

After almost 30 years working with one bodyshop solution, you’d think the chance of switching to another was unthinkable. So did McIntryre Auto Repairs, until Glasurit’s Business Development Manager Alan Knight spoke to them about the savings and efficiencies that could be gained with Glasurit 55 LINE. Tony Davoli, Sam Ghirxi and Frank Ventre are the three owners of McIntyre Auto Repairs in Melbourne’s western suburb of North Sunshine.

The three partners have only owned the business for three years or so, but between them they’ve worked there for about 27.

Sam Ghirxi is in charge of the paintshop and said the main reason they switched to Glasurit was service and support. “The shop had been with the same paint supplier for 29 years yet

we weren’t receiving the technical support we needed. When Alan Knight told us what Glasurit could provide, I thought, here’s my chance to make a move – there was nothing to lose and everything to gain,” said Sam.

The changeover With existing operating premises to work with, there were limited opportunities to make structural changes to the facility before the new 55 LINE system could be installed.

“They only had one place to put the prep bay and there were existing ovens in the building so there was very little that could be moved around to increase efficiencies. They did put in a new paint room, but most of the effort went into learning the new system,” said Alan.

“Alan knew we couldn’t afford to stop and start, so he helped with colours until the system was up and running and he got his technical service reps out to show my boys what to do,” said Sam.

GLASURIT – THE EXPERIENCE OF CHANGE | 19

“They spent every day of the first two weeks here – sometimes there were two guys from Glasurit on the floor, going through the jobs with the boys, one on one: prepping the job, making the colour, masking it off in the oven and painting it as well.

They were really hands on, getting dirty with the boys.”

“I still get technical support from Glasurit – they come in once or twice a month and go through everything with the painters to see if they’re struggling in any way – but really, the boys have picked up the process easily and find it superior to the system they were using before.”

The results Having painted for 26 years, Sam can see the difference in a paint job and he said Glasurit’s colour PROFI was definitely getting results.

L-R: Frank Ventre, Tony Davoli and Sam Ghirxi.

L-R: Frank Ventre, Tony Davoli and Sam Ghirxi.

“When you’ve got tools that are working with you rather than against you, it makes the job easy,” said Sam. “The Glasurit colour palette is far more accurate than any I’ve used before – if you’re happy with what you see on the colour profi, you just go ahead and make the colour then get painting.”

He said McIntyre Auto Repairs had also experienced cost savings and an increase in efficiency since switching to Glasurit.

“There are savings right across the board – from the price structure, through to savings on colour mixing and clearcoat application. We need less paint and less time in the oven. Alan helped out a lot so even the switchover didn’t cost a great deal. That comes to savings of around 20 – 30 per cent, plus we’ve increased efficiencies by about 5 – 10 per cent.

“The whole thing has been a great experience and I’m really happy I made the move,” he said.

20 | GLASURIT – AN EVENING TO BE REMEMBERED

surprise guest gives bodyshops

an evening to be remembered

PhotoGRAPHY: POLITE IN PUBLIC

2012 event highlights

GLASURIT – AN EVENING TO BE REMEMBERED | 21

The 2012 NSW Glasurit Access Event In April this year Glasurit Distributors and BASF Australia hosted a superb conference and evening of entertainment not to be forgotten.

The conference theme, ‘Change’, was a focus on what bodyshops can change within their business and within their control to help move their business forward and ahead of market influences. MC John Lees, Sales and Marketing Specialist, focused on attitudes and perceptions of customers and how we approach the market.

Glasurit used the Access Event to launch the Glasurit Customer Support Platform, presented by Ian Johnson, Technical Sales Support Manager, whose overall goal is to give bodyshops the insight to make informed decisions about their business by improving communication, having support programs and key performance indicators that contribute towards business improvement and success.

"The whole weekend was wonderful" Stephen Fisher, Fisher Crash Repairs

Guests were then entertained at The Ivy Ballroom in Sydney during the evening by Australia’s best impersonator Ben Price, former finalist on Channel 7’s Australia’s Got Talent.

Ben introduced us to Kevin Rudd, Dr. Phil, Arnold Schwarzenegger, Tom Cruise, Jamie Oliver, even Homer Simpson.

L-R: Guest speaker John Lees, guests enjoy the evening at The Ivy Ballroom, impersonator Ben Price and singer Guy Sebastian provided the night’s entertainment.

A surprise major act was expected and it was delivered in the form of Guy Sebastian, the first Australian Idol winner back in 2003 and now the holder of the most number one ARIA singles in ARIA chart history for an Australian solo male act. Customers did not leave the dance floor.

An unforgettable evening and experience.

"The whole weekend was wonderful and professionally planned. We enjoyed our evening at the Ivy immensely. It was a wonderful night and the entertainment was spectacular,“ said Stephen Fisher, Fisher Crash Repairs.

Glasurit looks forward to welcoming customers to the next Glasurit Access Event in Melbourne later this year.

22 | GLASURIT – NEWS

GLASURIT NEWS

Australia’s Head Trainer Awarded Global Recognition Glasurit’s National Head Trainer, Peter Jones, has been awarded the prestigious Glasurit Global Certification. He is one of only 68 trainers in the world to receive this high-level accreditation – and the only trainer in the Asia-Pacific region.

“For Glasurit and our customers that means we can all be assured of receiving the very best training and consistent technical information from one of Glasurit’s highest-qualified personnel.”

Ian Johnson, Technical Sales Support Manager for Glasurit, said the accreditation was a significant achievement for Peter, the company and all Glasurit customers. “Glasurit implements a global program to ensure technicians are trained and assessed in the same way around the globe.

Peter said he was ecstatic to have achieved the accreditation. “I’m really proud of it – I’ve got to the highest level possible and I’m the first in Asia-Pacific to do so, it’s fantastic,” he told GLOSS. “Importantly though, this shows the world that in Australia, Glasurit maintains the highest standards of training, and that keeps us ahead of the local competition.”

“Peter has worked three years to achieve the highest competency level within this program.

He’s attended training sessions around the world to build his technical knowledge and teaching abilities. In addition to that, he holds an Australian Certificate Four, which is national accreditation as a trainer across all industries.

Going forward, Peter said he would continue to run Glasurit’s training seminars for current customers and staff, ensuring they had full information about the latest technologies and processes for use in the bodyshop.

GLASURIT CRICKET TIPPING winners Well done to all those tipsters who participated in the Glasurit Summer of Cricket Tipping Comp, and congratulations in particular to the following league winners: BODYSHOPS 1. Matthew Cheetham | Peter Wilkinson & Co 2. Barry Leslight | Regatta Motor Body Repairs 3. Steve Blackburn | Cessnock Smash

And, to maintain his own competencies, Peter will continue to attend refresher courses offered

by Glasurit around the world and contribute to product development.

DISTRIBUTORS 1. Shane Cooper | Kloster Paint 2. Lee Campbell | Robayne 3. Tom Dabbs | Peninsula Paints It’s not too late to join the Footy Tipping comp!

Mid-season registrations are awarded the default points (tipping the away teams) for previous rounds, and will be in the running for awesome monthly prizes.

Go to www.glasurit.footytips.com.au to register and start tipping!

Right: Distributor league winner Shane Cooper from Kloster Paint proudly displays his prize – a brand new iPad courtesy of the Glasurit Summer of Cricket Tipping Comp.

SUBSCRIBE TO GLOSS & WE’LL SEND EACH ISSUE STRAIGHT TO YOU, FREE! Stay up to date with what’s happening in Bodyshops, in paint refinishing and in the world of Glasurit. Simply supply us your details to join our mailing list, and forthcoming issues of GLOSS will be delivered straight to you for free.

Either email your Bodyshop name and address to trudi@omgcreative.com.au with ‘subscribe’ in the subject line, or scan this code with your smartphone (QR Scan App required), to sign up directly from the GLOSS page on the Glasurit website.

CLICK HERE

GLASURIT – NEWS | 23

GLOSS MAGAZINE Issue 7 | June 2012

Staff Member Questionnaire: David Udovic, Glasurit staff

Position: Technical Sales Representative.

Location: Moorabbin Vic 3189.

How long in this position: 19 months.

How long at Glasurit: 19 months.

Best part of your job: Dealing with professional and passionate people in the panel trade who share similar interests.

Worst part of your job: Being caught out in traffic.

Biggest achievement in this role: My biggest achievement in this role was when I received my certificate as a technical service technician. This indicated that I’d reached my benchmark level of competency and have the credentials to implement training and workplace processes in our Glasurit accounts.

Favourite movie: Shawshank Redemption.

Favourite type of music: Top 40.

What would be your ultimate meal: My ultimate meal was when I went to America in 2005 and we went to a steakhouse. The steak was really good but I couldn’t eat it all, it was HUGE! And the salads were great too. So to answer the question my ultimate meal would be something similar to that experience.

What three people would you choose to share it with: Nathan Buckley for obvious reasons. Garath Tander, Holden racing team and my wife.

How do you relax outside of work: My relaxation time is best met when I am out fishing, even better when fishing for big Snapper!

Is there a funny story you can share with us while you've been involved in your job?

Yes, my first day on the job, I guess nerves got to me and I cut myself shaving – twice!They were both quite visible and I believe I received a comment from every staff member at ART. I still haven’t lived this down and every time it’s brought up, the cuts get bigger and bigger.

What did you what to be when you grew up ?

And why did you decide this industry?

Growing up I always had an interest in cars and motorbikes. My first motorbike was a pee wee 50 which my father purchased for me.

When I saw the bike I noticed it was a bit run down, instead of seeing the bike as ready to ride and have fun I saw it as a bike to restore.

I rode the bike once and then pulled it down and painted and restored it at a young age.

I enjoyed doing that more than riding it. Before I knew it I was restoring everything I had. This passion then moved onto cars so I decided to become a spray painter. Twenty years later I am still involved in the trade and have not lost the passion for rectifying and restoring cars and motorbikes. I chose this industry because I’m surrounded by enthusiastic and passionate people like myself who enjoy what they do.

Tell us something that we would find surprising about you?

Something surprising about me would be that I play the drums and have so for many years. I played in a few bands years ago but do not have the time any more due to family commitments.

And our next feature in GLOSS magazine is … YOU! We want to hear from our readers, whether you’re a bodyshop owner, staff member or distributor. We want to hear about any interesting refinish or restoration projects that you’re working on, things that are of concern to your bodyshop or the industry, changes you’ve implemented that you’d like to share with other readers or just funny stories from your bodyshop. Write us a letter, drop us an email, send us a photo or just ask us a question if you want. We’re looking forward to featuring some of your contributions in future issues of GLOSS. Contact Trudi at OMG! Creative trudi@omgcreative.com.au or phone 03 9654 0532

This publication is printed at an ISO14001:2004 certified plant with Forest Stewardship Council® Chain of Custody certification.

Cover photograph: PORSCHE

Your name: David Udovic.

GLASURIT REFINISH GETS HOLDEN TRADE CLUB MONARO BACK ON TRACK Basotect: providing perfect Porsche engine acoustics The first SA bodyshop to go carbon neutral Classic car movies – our top picks

I M PR INT Editor

Ian Wilkinson – Business Director, Coatings Australia & New Zealand BASF Australia Ltd 231–233, Newton Road Wetherill Park NSW 2164 Australia E: contact-australia@basf.com Phone: 02 8787 0100 Fax: 02 8787 0133 Glasurit® is a brand of BASF Australia Ltd, a company in the BASF-Group. www.glasurit.com.au www.asiapacific.basf.com Advertising Trudi Raymant – OMG! Creative Level 3, 180 Flinders Street Melbourne VIC 3000 Australia Phone: 03 9654 0532 E: trudi@omgcreative.com.au Editorial Contributing Editor Lucy Sutherland Lucid Communications Pty Ltd Australia & New Zealand Contact for press enquiries: Phone: 02 9555 9476 E: lucy@lucidcomms.com.au Art Direction, Design & Production OMG! Creative Level 3, 180 Flinders Street Melbourne VIC 3000 Australia Phone: 03 9654 0532 www.omgcreative.com.au Photography BASF-Group Michele Ferguson Steve Pohlner Dynamic Paint and Panel Aussie Slamfest Grant Stephens Narabeen Smash Repairs Polite in Public Pure Salt Getty Images © BASF Australia Ltd 2012. No responsibility is accepted by BASF for the accuracy of any statement of advice contained in the text or advertisements. All material appearing in GLOSS magazine is copyright.

BASC0068

Use less paint.

Take less time.

Make more money.

Glasurit achieves better coverage in fewer coats, requiring less paint and taking less time.

This means more cars through the booth in a day. And more money in your pocket. This is the reason Glasurit is the leading Waterborne paint in the world. King of the Booth.

Glasurit, 231-233 Newton Road, Wetherill Park NSW 2164 Australia Tel: 02 8787 0100 Fax: 02 8787 0133 www.glasurit.com.au