IIA of IL Virtual CONVO Program by Big I Illinois

VIRTUAL October 6 - 8

PROGRAM CONVO Program | 1

AGENTS OF

invention

A PARTNERSHIP BUILT ON UNLEASHING DATA Independent agent Seth Zaremba has set his agency apart and up for continued growth by blending art and science. Using data sharing and artificial intelligence, he and his team create seamless customer journeys, from acquisition to renewal. He values Progressive for its thought leadership, advanced technology, and consumer insights. Because, when it comes to strategy and innovation, â&#x20AC;&#x153;Progressive is playing chess while other carriers are playing checkers.â&#x20AC;? AgentsofProgressive.com

SETH ZAREMBA ZINC | BROADVIEW HEIGHTS, OH

Proud Platinum Sponsor of the IIA of Illinois.

Vehicle insurance is provided by Progressive Casualty Ins. Co. & affiliates. Home and renters policies are provided and serviced by affiliated and third-party insurers who are solely responsible for claims. Prices, coverages, and privacy policies vary among these insurers.

TABLE OF CONTENTS 2 Progressive Insurance 4 Welcome 4 2020-2021 IIA of IL President 5 Schedule & CE Notes 6 The Hanover Insurance Group 7 Attendee Information 8 Grinnell Mutual 9 Sponsors 10 Day One Schedule 12 Arlington/Roe 14 Day Two Schedule 17 Big “I” LETs Conference 18 IMT Insurance 19 Day Three Schedule 20 IIA of IL Staff Directory 20 West Bend Mutual 21 Virtual Exhibitors 22 Past Presidents 24 Cartwright Merit Award Winners 24 Adult Coloring Contest 25 IIA of IL Solution Center 26 AAA Insurance CONVO Program | 3

WELCOME Welcome to Virtual CONVO 2020! We are so glad you’ve chosen to join us on this brand new virtual adventure. It’s not what we are used to... staff had to pivot quickly to provide attendees with the top-notch experience you have become accustomed. You had to trust that the IIA of IL would continue to deliver a conference that was worth your time away from your day-to-day business. As a team, the IIA of IL Board of Directors, volunteers, and staff put together various programs focusing on the most significant issues impacting our industry - which ended up being way different topics than what we would have chosen at the beginning of 2020! As you attend sessions, don’t miss the opportunity to be in the moment, take notes, and ask questions. This entire conference is for you. This is your chance to ReTHINK, ReINVENT, and ReIMAGINE the way you do business. Whether you are an agency owner, a producer, or a CSR - this conference is what you make of it. In the words of Walt Disney, “If you can dream it, you can do it.” Virtual CONVO 2020 can give you the inspiration you may need to move forward. We hope you take advantage of all the resources provided to you, not only during CONVO, but throughout the entire year. If you have any questions, concerns, or comments along the way, don’t hesitate to reach out to IIA of IL Staff or Board Members. Shannon Churchill CONVO Coordinator

2020-2021 IIA of IL President George Daly entered the insurance industry in 1984, working with Allstate and Insure One before joining The Horton Group in 2005, where he’s President of the Personal Insurance Division. The Horton Group started in 1971 and is one of the top 50 largest insurance agencies in the country. Daly and his wife, Margie, are the parents of Katie and Erin (23), and George (18). Independent Insurance Agents of Illinois 4360 Wabash Avenue, Springfield, IL (217) 793-6660 | info@iiaofil.org | www.iiaofil.org 4 | IIA of IL

SCHEDULE

and

CE NOTES

All times are central standard time. Tuesday, October 6 8:00 – 9:00 a.m. Exhibit Hours 9:00 – 11:00 a.m. Kickoff & Keynote #1: Moving Forward Will Require Creativity & Innovation… 11:00 a.m. – 1:00 p.m. Exhibit Hours 1:00 – 4:00 p.m. Breakout Sessions 4:00 – 5:00 p.m. Exhibit Hours Wednesday, October 7 8:00 – 9:00 a.m. Exhibit Hours 9:00 – 11:00 a.m. Keynote #2: Creating Opportunities Out of COVID 11:00 a.m. – 1:00 p.m. Exhibit Hours 1:00 – 4:00 p.m. Breakout Sessions 4:00 – 5:00 p.m. Exhibit Hours Thursday, October 8 9:00 – 11:00 a.m. Closing Keynote: Data Going Beyond the Buzz Word

Continuing Education Credit Virtual CONVO offers up to 12 hours of Illinois Continuing Education. Illinois CE hours will be available to those attending the live sessions only. In order to earn CE for a session you must answer all the poll questions. If you miss a question, at the end of the session, email the question, your answer and the time it was asked to education@iiaofil.org. Make sure to include your name. For those watching in a group setting, you will need to fill out a separate affidavit for each session, The document is located in each session description on the website. One person will be responsible for answering the poll questions for everyone in the room through the poll/questions box. All sessions will be available on-demand after the event. On-demand sessions are NOT available for CE. CONVO Program | 5

A G I I N L AGENT-CENTRIC O V A T I V E Success in todayâ&#x20AC;&#x2122;s insurance landscape means navigating a rapidly evolving market while remaining in touch with customer needs.

Shaping the future together.

701-10269 (5/20)

hanover.com

ATTENDEE INFORMATION Get Familiar with the Program

This virtual program guide will walk you through the Virtual CONVO experience to ensure you don’t miss a thing. This document even contains clickable links that will take you right to each session page – convenient! PRO TIP – Add sessions to your calendar. Once you find a session you like, click the “Add to Calendar” icon located at the top of each session page.

FAQs

Review the FAQs below as it contains a list of answers to the questions we know you will have. This will help you be prepared to ReTHINK, ReINVENT, and ReIMAGINE moving forward, both personally and professionally. How do I join a session? 1. Click here to view the agenda. 2. Find the session you want to join and click the “Broadcast” button under the session title. Broadcast will become available two minutes before the scheduled session start time. 3. When you click the “Join Broadcast” button, you may be prompted to login in order to join the session. Once you click “Login” you’ll be asked to enter the email address used to register your ticket and then click a link in a confirmation. After you confirm your email, just click the Broadcast button again from the agenda. You’ll only need to verify your email address once. 4. For the best viewing experience, watch the session in full window mode by clicking the square icon in the top toolbar. Some attendees may experience screen jiggling when not in full screen mode. PRO TIP: Skip the login with the magic button. You’ll get an email from us prior to sessions starting each morning with a button that will take you to the agenda and allow you to join sessions without the need to log in. How do I move between sessions? When a session ends, click the “Back” button to return to the agenda. You can enter any other in progress session by clicking the “Broadcast” button for that session on the agenda. The agenda includes a 10 minute break between sessions to give you time to navigate to the next session. How can I ask questions during a session? Most sessions will include time for audience Q&A. To ask your questions, please post them under “Q&A” within the session. If I have trouble joining a session, who should I contact? First, we recommend checking the instructions the FAQ section of the website, here. If you’re still having trouble, you can chat with the support team using the chat bubble on the website agenda page, which will be available a few hours before Virtual CONVO kicks off on Tuesday, October 6. Will the sessions be recorded? Yes! You can access the recordings right from the agenda. NOTE it may take a few hours after the session end time for the recording to appear. CE will not be awarded for viewing the recorded sessions. CE is only available in the live sessions. Click here for addtional FAQs and also a Quick Tech Check.

CONVO Program | 7

RETHINK-REINVENT-REIMAGINE A RELATIONSHIP WITH US Grinnell Mutual builds relationships that last. That’s why even though face-to-face interactions look different these days, we’re glad to be able to still connect with you, and proud to be a sponsor of the IIA of IL Virtual CONVO.

Visit our virtual booth to find out what we can do for you.

AUTO | HOME | FARM | BUSINESS

grinnellmutual.com “Trust in Tomorrow.” and “Grinnell Mutual” are registered trademarks of Grinnell Mutual Reinsurance Company. © Grinnell Mutual Reinsurance Company, 2020.

THANK YOU CONVO SPONSORS DIAMOND

PLATINUM

GOLD

SILVER

GENERAL SPONSORS

VIRTUAL

DAY ONE Tuesday, October 6 8:00 - 9:00 am Exhibit Hours Head on over to the Virtual Exhibit Hall to meet with vendors. 9:00 - 11:00 am Keynote One Moving Forward Will Require Creativity & Innovation... You and your team will need to: • Think Different • Embed Innovation into Everyone’s DNA • Create Customer Experience Magic

Now is the time to instill a culture of innovation among EVERY member of your team.

Duncan Wardle

Think Different…In his over 25-year career at the world’s most innovative organization – The Walt Disney Company – creativity speaker Duncan Wardle learned many important things about building a profitable business and winning creative culture. The most important? If you want to be different, you must think different.

Sponsored by:

Embed Innovation into Everyone’s DNA…Innovation is not something that happens by chance. It’s the result of building an environment in which it can thrive. Create Customer Experience Magic… The best brands in the world don’t thrive simply because of their great product or service. They thrive because of an unrelenting passion and focus on customer experience. A world-renown creativity speaker, Duncan Wardle will do more than simply motivate and engage your team, he will leave them empowered with an immediately actionable set of steps to improve their creativity and innovation capabilities, earning your business a massive competitive advantage in the process. This high energy, interactive, keynote will inspire and give your team tangible tools they need to create a culture shift, starting immediately after training.

10 | IIA of IL

11:00 am - 1:00 pm

Exhibit Hours

Head on over to the Virtual Exhibit Hall to meet with vendors.

1:00 - 4:00 pm

Breakout Sessions (Note various start and end times)

1:00 - 2:00 pm

Federal Affairs and Political Update Want to know what is going on in Washington, D.C.? Big “I” National’s Charles Symington will be giving an update on the current legislative activity regarding COVID-19 and future pandemic preparedness and Nathan Riedel will be providing a political update ahead of November’s election.

Charles Symington 2:00 - 3:00 pm

Nathan Riedel

Insuring Cannabis Risks in 2020: The Challenges in a Growing Industry - Part One This class and its companion immediately following, which may be taken together or separately, are designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws. The course has a particular emphasis on examining the commercial risks, but also addresses the personal lines/homeowner’s insurance issues. The chief objective of the course is to have students gain a wideranging sensitivity for the issues they might encounter if asked to insure a dispensary (or a home-grower, too). A secondary objective is to bring people up-to-date on state and federal treatment of marijuana and allied products. Another secondary objective is to have insurance personnel become sensitive to the coverage issues which may arise connected to marijuana, especially in the situations in which the risk has not been thoroughly previewed and underwritten before the loss. Sponsored by:

RIck Pitts 2:00 - 4:00 pm

Business Income Coverage: COVID & Beyond We cover a lot of ground in this session – eight topics to be exact. But when we are through, how business income responds or doesn’t respond to COVID-19 losses will be thoroughly understood. Sponsored by:

Chris Boggs continued...

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We are third-generation, family-owned & independent. Honesty, Integrity & Trust. Weâ&#x20AC;&#x2122;ve been Doing the Right Thing since 1964. We are a third-generation, family-owned, independent managing general agency and wholesale insurance broker with a history of valuing and trusting business relationships. Our underwriters and brokers coordinate among specialty teams to meet the needs of multi-faceted risk opportunities, piecing each risk puzzle together for our producers. We strive to be a premier resource through our core pillars of honesty, integrity, respect and trust.

Managing General Agents | Wholesale Insurance Brokers

Let us help you find the right solutions.

800.878.9891 ArlingtonRoe.com

DAY ONE 3:00 - 4:00 pm Sponsored by:

Finding Talent for your Agency - Strategies for Success Finding talent has been one of the biggest challenges for independent agencies in recent years. This session will feature strategies for successful recruiting as well as the latest tools and information to help agencies recruit during or post-pandemic.

Claudia St. John 3:00 - 4:00 pm

J’ai Brown

Mark & Christine Bailey

Increasing Sales Through Effective Communication - Using Sales Impact Assessments to Tailor Your Message You Are The Key To Increasing Sales... Your Personal Sales Assessment Will Help You To: • Identify And Understand Your Selling Strengths And Limitations • Learn How To Identify And Connect With Different Buying Styles • Create A Customer Experience That’s Irresistible Understanding your selling strengths and limitations requires assessing your message and how you deliver that...With over 30 years in sales, Steve Bellman learned early in his career that relying on market conditions and competitor’s activities wasn’t the key to growing sales. Most importantly, if you want to grow sales you have to think differently.

Steve Bellman 3:00 - 4:00 pm

Tess Fleming

Brett Gerger

Insuring Cannabis Risks in 2020: The Challenges in a Growing Industry - Part Two This class and its companion, Part One, which may be taken together or separately, are designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws. The course has a particular emphasis on examining the commercial risks, but also addresses the personal lines/homeowner’s insurance issues. The chief objective of the course is to have students gain a wideranging sensitivity for the issues they might encounter if asked to insure a dispensary (or a home-grower, too). A secondary objective is to bring people up-to-date on state and federal treatment of marijuana and allied products. Another secondary objective is to have insurance personnel become sensitive to the coverage issues which may arise connected to marijuana, especially in the situations in which the risk has not been thoroughly previewed and underwritten before the loss. Sponsored by:

Rick Pitts 4:00 - 5:00 pm

Exhibit Hours

Head on over to the Virtual Exhibit Hall to meet with vendors.

CONVO Program | 13

VIRTUAL

DAY TWO Wednesay, October 7 8:00 - 9:00 am Exhibit Hours Head on over to the Virtual Exhibit Hall to meet with vendors.

9:00 - 11:00 am

Keynote Two

Creating Opportunities Out of COVID

Check out this video from host Ryan Hanley to learn more about this dynamic session. The insurance industry just experienced five years of customer experience push in less than five months. Work from home isn’t a luxury anymore. You have rapidly implemented VOIP phone services and moved your Agency Management System to the cloud. Automation is creeping into every aspect of your business. What the heck is going on?!

Ryan Hanley

The clients you serve today act differently than the clients you’ve spent a lifetime serving. Don’t panic, now more than ever the human advantage of independent insurance agencies is showing it’s true value. In this session, we’re going to explore exactly what you should and should not be focusing on in order to build out your own version of the human-optimized agency. Sponsored by:

During the session we will have a good time with tons of fun. There will be competitions, lots of laughs, some great entertainment (at their expense) and hopefully some tremendous value for your agency on ideas you can follow up on and use to build your business.

David Carothers 14 | IIA of IL

Katlyn Eggar

Bradley Flowers

Carey Wallace

11:00 am - 1:00 pm Exhibit Hours Head on over to the Virtual Exhibit Hall to meet with vendors.

1:00 - 4:00 pm

Breakout Sessions (Note various start and end times)

1:00 - 2:00 pm

2020 Illinois State Legislative Update The 2020 Illinois State Update will include a breakdown of legislation, regulations, executive orders and bulletins issued and passed during the last year. We will also breakdown the upcoming November election in the State of Illinois.

Evan Manning 1:00 - 4:00 pm

Phil Lackman

Brett Gerger

Innovation in Long-Term Care Funding with Life Insurance Many companies that market either (or both) life insurance and Long-Term Care insurance (LTCI) are going through substantial changes in contract language, riders, and pricing structure. The LTCI marketplace - which can provide long-term funding for those that experience various chronic and/or critical medical conditions - has seen many carriers abandon the sale of that product in the last several years. Of those that remain, many have increased the renewal premiums for their in-force contracts. Pricing for new sales have also seen substantial increase. On the other hand, a number of carriers in the life insurance industry have introduced varying ways to fund the on-going cost for care that - until recently - was only available with a traditional LTCI contract. The Living Benefit rider (or policy provision) is now available with many carrierâ&#x20AC;&#x2122;s permanent products. Some carriers even have this available with term insurance contracts. What does the language with this rider (or provision) allow? Should the insured qualify, they might be able to access a portion of the death-benefit amount should a critical, chronic, or terminal illness need arise. The cash advance could be as high as 50% to 100% of the death benefit.

Jerry Rhinehart 2:00 - 3:00 pm

Cautionary Tales of the Creative Client During COVID - Home COVID has made our personal lines insureds creative in the way they live, work, and educate. Uncover some creative measures theyâ&#x20AC;&#x2122;ve taken and how they may impact the homeowners policy.

Nicole Broch continued...

CONVO Program | 15

DAY 2:00 - 3:00 pm

Supercharge Your Agency Website with Sales Tools During this session, attendees will: • Review Agency Website Foundations for 2020 • Lead Generation & Customer Service • Instant Quotes & Appointment Scheduling • Live Chat & Conversational Chatbots

Sponsored by:

CONVO Program | 19

IIA of IL Staff Directory Shannon Churchill Director of Information & Technology (217) 321-3004 schurchill@iiaofil.org Brett Gerger Director of Education & Agency Resources (217) 321-3006 bgerger@iiaofil.org Tami Hubbell Accounting & Administrative Services/Tradeshow Admin (217) 321-3016 thubbell@iiaofil.org Jennifer Jacobs Director of Human Resources Board Administrator (217) 321-3013 jjacobs@iiaofil.org

Mark Kuchar Chief Financial Officer (217) 321-3015 mkuchar@iiaofil.org

Rachel Romines Director of Communications (217) 321-3024 rromines@iiaofil.org

Phil Lackman Chief Executive Officer (217) 321-3005 plackman@iiaofil.org

Tom Ross, CRIS, CPIA Director of Membership Northern IL Marketing Rep (217) 321-3003 tross@iiaofil.org

Lori Mahorney Central/Southern IL Marketing Representative (217) 321-3008 lmahorney@iiaofil.org Evan Manning Director Government Relations (217) 321-3002 emanning@iiaofil.org Kristi Osmond Education Assistant (217) 321-3007 kosmond@iiaofil.org

Janet White, CISR Products & Services Administrator (217) 321-3010 jwhite.indep12@insuremail.net Carol Wilson, CPIA Director of Professional Liability & Insurance Products (217) 321-3011 cwilson.indep12@insuremail.net

Why Choose West Bend?

People

Ours are the best in the industry.

Relationships

Our agents are our partners, our customers, our front line.

Stability

We have 125 years of experience, knowledge, and success.

Regional

We understand local and regional markets.

Products

Our offerings are well rounded, innovative, and diverse.

Service

Our dedication to service sets us apart from our competitors.

20 | IIA of IL

It doesn’ t end there

Put all of these together – and more – and you’ll find West Bend offers distinct value through superior agency relationships, strong financial performance, stability, commitment to outstanding products and services, and knowledge and experience.

That’s why agents choose West Bend.

VIRTUAL EXHIBITORS Exhibit Hours:

Tuesday, October 6 and Wednesday, October 7 8:00 – 9:00 a.m. 11:00 a.m. – 1:00 p.m. 4:00 – 5:00 p.m. *Not all exhibitors will be live at each session time listed above. *Several exhibitors will have prizes & giveaways.

AFCO Credit Corp

Hawksoft

AAA Insurance

HSB

AIS Premium Finance/Imperial PFS

IMT Insurance

AJ Wayne

JC Restoration

American Reliable

JM Wilson

AMERISAFE

Markel

Arlington/Roe

Midwest Insurance Company

ARMTech

Networked Insurance Agents

Columbia Insurance Group

Pekin Insurance

Continental Western Group

Progressive

Donegal Insurance Group

Secura Insurance Companies

Encova Insurance

Tapco

ePayPolicy

Travelers

Erie Insurance

Utica National Insurance Group

Foremost Insurance Group

WA Schickedanz/Interstate Risk Placement

Grange Insurance

West Bend Mutual Insurance Company

Grinnell Mutual

Westfield

The Hanover Insurance Group

Zywave, Inc

Click Here to Visit the Virtual Exhibit Hall CONVO Program | 21

PAST PRE IIAI R. W. Hosmer, Chicago John Wachenheimer, Peoria Charles P. Whitney, Chicago Clarence S. Pellet, Chicago Frank Dooing, Springfield R. F. Streuver, Peru S. D. Section, East St. Louis Adam Spitler, Mattoon Henry F. Arnold, Galesburg John H. Wood, Bloomington Charles F. Hildreth, Freeport Shirley E. Moisant, Kankakee N. W. Tomblin, Aurora E. R. Partlow, Danville George North Taylor, Streator A. A. Bartlett, Galesburg J. S. Giberson, Alton A. J. Anderson, Kewanee Ross C. Sherman, Waukegan J. M. Newberger, Chicago Robert W. Troxell, Springfield Rockwood Hosmer, Chicago Alvin S. Keys, Springfield Frank J. Budelier, Rock Island Herbert Stewart, Chicago William H. Jennings, Jr., Rockford Lyle H. Gift, Peoria N. McCullogh Winters, Quincy James H. Beattie, Rockford Merle A. Read, Joliet Russell L. Sprouse, Springfield Lymand D. Drake, Jr., Chicago Frank H. Hawk, Peoria W. H. Redeker, Centralia William P. Morrisey, Alton H. W. Mullins, CPCU, Rockford Joseph F. Prola, Springfield

22 | IIA of IL

(1899-1900, 1905-1906) (1900-1901) (1901-1902) (1902-1903) (1903-1904) (1904-1905) (1906-1907) (1909-1910) (1910-1911) (1911-1912) (1912-1913) (1913-1914) (1914-1915) (1916-1917) (1917-1918) (1918-1920) (1920-1922) (1922-1924) (1924-1926) (1926-1928) (1928-1932) (1932-1933) (1933-1935) (1935-1937) (1937-1938) (1938-1940) (1940-1941) (1941-1943) (1943-1945) (1945-1946) (1946-1948) (1948-1949) (1949-1951) (1951-1953) (1953-1954) (1954-1955) (1955-1956)

Joseph A. Naughten, Chicago Charles A. Bryant, Peoria Frank R. Miley, CPCU, Peoria Fred O. Waller, Galva Harry C. Parrish, Paris James S. Woodworth, Jr., CPCU, Robinson Thomas K. Sprague, Jr., Joliet Robert L. Shade, Decatur Robert B. Stitt, Chicago Cal W. Schuneman, CPCU, Prophetstown Leland R. Crank, East St. Louis Peter M. Wolff, Chicago Robert L. Newell, CPCU, Ashland Jack E. Deveau, CPCU, Rockford H. Bernard Jacobs, Bloomington Richard G. Jones, Mattoon Jack Payan, CPCU, Palos Heights Marvin R. Marsh, Champaign Warren Osenberg, DeKalb William L. Laird, CPCU, Batavia Harold E. Parr, Princeton Gerald Butts, CPCU, Moline Arthur L. Tyler, Champaign Edward D. Bowman, CPCU, Westmont James M. Hardesty, Peoria L. Dwayne Query, Rochelle David B. Lowe, CPCU, Sterling Richard B. Baker, CPCU, Arlington Heights Larry Rollings, CIC, Arcola Roy E. Robinson, CPCU, CAE, Springfield Ralph Swank, Jr., CPCU, Waukegan Bruce Osenberg, DeKalb Dale McNeely, Taylorville Ronald M. Whitaker, CIC, New Lenox William S. Beam, Moline Edward W. Bowman, Burr Ridge Thomas J. Tropp, Chicago

(1956-1957) (1957-1958) (1958-1959) (1959-1960) (1960-1961) (1961-1962) (1962-1963) (1963-1964) (1964-1965) (1965-1966) (1966-1967) (1967-1968) (1968-1969) (1969-1970) (1970-1971) (1971-1972) (1972-1973) (1973-1974) (1974-1975) (1975-1976) (1976-1977) (1977-1978) (1978-1979) (1979-1980) (1980-1981) (1981-1982) (1982-1983) (1983-1984) (1984-1985) (1984-1985) Honorary (1985-1986) (1986-1987) (1987-1988) (1988-1989) (1989-1990) (1990-1991) (1991-1992)

ESIDENTS PIA Ray Mead, Peoria Walter A. Corcoran, Quincy E. E. Bartlett, Moline Don Amos, DeKalb John B. Read, Sr., Chicago George R. Dressler, Chicago Orville L. Varland, Rockford Ira C. Johnson, Aurora Wayne E. Varland, Rockford J. E. Russell, Glen Ellyn Fred Moe, Springfield Herbert Richter, Mt. Carroll Dale R. Bybee, Quincy Frank E. Roth, Jr., New Windsor Gilbert J. Koenning, Beecher Ellsworth Windett, Yorkville Curt Mahaffey, El Paso R. E. Sechler, CIC, Rockford Dean Lyman, DeKalb

(1952-1955) (1953-1954) (1954-1955) (1955-1956) (1956-1958) (1958-1959) (1959-1961) (1961-1963) (1963-1964) (1964-1965) (1965-1966) (1966-1967) (1967-1968) (1968-1969) (1969-1970) (1970-1971) (1971-1972) (1972-1973) (1973-1974)

C. Keith Smith, Springfield John R. Stone, CIC, Elgin F. G. Brown, CIC, Decatur Harold G. Nixon, Peoria Walter K. Blake, Arlington Heights Marvin F. Uecker, CIC, Lena Jacob P. Sommer, CIC, Oak Brook Willard W. Bockler, Metamora Charles C. Masching, Mattoon Norris L. Beren, CIC, Des Plaines Richard Bybee, CIC, Quincy Keith Caywood, CIC, Plano David H. Nixon, CIC, Peoria Bob H. Smeltzer, CIC, Rock Falls Sharon K. Heaton, Pontiac Dave Tebben, CIC, Pekin R. J. Pohl, CIC, Belleville Tom Franzen, CIC, Mt. Olive

(1974-1975) (1975-1976) (1976-1977) (1977-1978) (1978-1979) (1979-1980) (1980-1981) (1981-1982) (1982-1983) (1983-1984) (1984-1985) (1985-1986) (1986-1987) (1987-1988) (1988-1989) (1989-1990) (1990-1991) (1991-1992)

IIA of IL John C. Alexander, CIC, Danville George W. Boehm, CIC, Libertyville David C. Lacine, CPCU, Arlington Heights Don “Chip” Frank, CIC, Bloomington Bryce Carey, Hinckley Gary Semmer, CIC, Glen Ellyn Julie M. Hearring, CIC, Olney Gene Sberna, CIC, Lake Forest Dino Gavanes, CIC, Itasca Paul Verisario, CPIA, Inverness Ken Wagler, LUTCF, Peoria Brian M. McSherry, CIC, Flanagan James W. Ander, Burr Ridge Allen D. Karch, CIC, Champaign Brian Konen, CIC, Aurora Ken Samson, CIC, Deerfield William L. Ryan, Maroa Luke F. Praxmarer, CPCU, AAI, Palatine Todd C. Henricks, Cerro Gordo Thomas J. Walsh, Jr., Westmont Philip “Mike” Beard, Mt. Vernon Charles E. Hilson, South Holland Gregory A. Sandrock,CIC, AFIS, Tampico Cindy Jackman, CIC, CISR, Carbondale Rick Sutton, Petersburg Ryan Hite, Peoria Patrick Muldowney, Chicago Bill Wirth, Waterloo Don Blank, Olney

(1993) (1994) (1995) (1996) (1997) (1998) (1999) (2000) (2001) (2002) (2003) (2004) (2005) (2006) (2007) (2008) (2009) (2010) (2011) (2012) (2013) (2014) (2015) (2016) (2017) (2018) (2019) (2020) (2020) Honorary

CONVO Program | 23

CARTWRIGHT MERIT AWARD WINNERS The Charles M. Cartwright Merit Award is considered the most prestigious award the IIA of IL presents. Named for Charles Cartwright, editor of the National Underwriter for more than 50 years, and champion of associations and the insurance industry, the award is presented at discretion of the IIA of IL Executive Committee to the “Person who has performed the most meritorious service for the good of the insurance agents of Illinois.” 1944 1946 1949 1951 1952 1953 1954 1955 1956 1957 1958 1959 1962 1963 1964 1965 1966 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1981

Herbert L. Regan, Joliet Lyle H. Gift, Peoria Walter M. Sheldon, Chicago Merle A. Read, Joliet Emil L. Lederer, Chicago Alvin S. Keys, Springfield Alan I. Wolff, Chicago Frank H. Hawk, Peoria Lyman M. Drake, Jr., Chicago H. W. Mullins, CPCU, Rockford W. H. “Red” Redeker, Centralia Joseph F. Prola, Springfield Frank R. Miley, CPCU, Chicago Robert L. Newell, CPCU, Ashland Harry C. Parrish, Paris N. McCullough Winters, Quincy James S. Woodworth, Jr., CPCU, Robinson Sanford H. Lederer, CPCU, Chicago Thomas K. Spraque, Jr., Joliet Robert L. Shade, Decatur George J. Nicoud, Springfield Robert B. Stitt, Palos Heights Calvin W. Schuneman, CPCU, Prophetstown Eugene F. Gallagher, Chicago Peter M. Wolff, Chicago Jack W. Gift, Peoria Warren Osenberg, DeKalb Jack Payan, CPCU, Palos Heights Jack E. Deveau, CPCU, Rockford

1982 1983 1985 1986 1987 1988 1989 1991 1993 1993 1995 1997 1998 1999 2001 2003 2005 2006 2007 2008 2010 2011 2012 2013 2014 2015 2017 2018 2019

Gerald L. Butts, CPCU, Moline William L. Laird, CPCU, Batavia L. Dwayne Query, Rochelle Richard B. Baker, CPCU, Chicago Arthur L. Tyler, Champaign James M. Hardesty, Peoria Marvin Marsh, Champaign Roy E. Robinson, CPCU, CAE, Springfield Edward W. Bowman, Burr Ridge David H. Nixon, CIC, Peoria Don Blank, Olney Sharon Heaton, CIC, Pontiac Ronald M. Whitaker, CIC, New Lenox Dale W. McNeely, Taylorville John Alexander, CIC, Danville David Lacine, CPCU, Elmhurst Kenneth E. Wagler, LUTCF, Peoria Daniel Pancake, Chicago Gary Semmer, CIC, Glen Ellyn Dino Gavanes, CIC, Itasca Paul Verisario, CPIA, Des Plaines Gene Sberna, CIC, Lake Forest Julie Hearring, CIC, Olney Brian M. McSherry, CIC, Pontiac Charles F. Schramm, CIC, CPCU, AAI, ARM, CRM, Deerfield Dennis W. Garrett, CIC, Taylorville Cynthia K. Jackman, CIC, Carbondale Luke Praxmarer, CPCU, AAI, Elk Grove Village Ken Samson, CIC, Northbrook

Note: There were no recipients of the award for the following years: 1945, 1947, 1948, 1950, 1960, 1961, 1967, 1979, 1980, 1984, 1990, 1992, 1994, 1996, 2000, 2002, 2004, 2009 & 2016.

ADULT COLORING CONTEST Think spending hours coloring is only a childhood pastime? Think again! With the countless health benefits of coloring for adults, it might be time to pull out the crayons, colored pencils and markers. Coloring has been proven to be a great stress reliever.. and 2020 has caused a lot of stress! Get comfortable, grab your crayons, colored pencils, or markers, and relieve your stress with this coloring page. Once you are finished, send your finished page to rromines@iiaofil.org or in the mail to Rachel Romines, 4360 Wabash Ave., Springfield, IL 62711. The winning design will be featured on the cover of an upcoming issue of Insight magazine!

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For more information on AAA Products and Services visit aaa.com or to become a AAA Independent Agent Contact Leo Plese at (630) 328-7076 or lmplese@acg.aaa.com