e-Insight - February 2022 - Non-Member by Big I Illinois

FEBRUARY 2022

INSIGHT How to

Increase

Insurance Sales in the

Digital Age Building a Sales Culture in Your Agency The Road to Predictable Growth Requires Alignment

Plus

Why Prospects Ghost You and What To Do About It

INSURANCE PROGRAM MANAGERS GROUP CLAIMS MANAGEMENT SERVICES

IN THE WORLD OF INSURANCE, CLAIMS DO HAPPEN. IPMG’s Claims Management Services division (CMS) is that partner. As a full-service claims management company, IPMG CMS accepts the responsibility and expects to be held accountable for the results we achieve on behalf of our clients.

SERVICES AND RESOURCES: » » » »

» » » » » » » » » »

Workers’ compensation claims management Property and liability claims management Auto liability and physical damage claims management Professional liability claims management » Strong emphasis on public entity and long-term care sectors Nurse case management Risk management/loss control Medical bill review Pharmacy benefit management Aggressive litigation management Utilization review Electronic claim reporting with immediate acknowledgment and adjuster assignment 4-hour assigned adjuster contact on every claim Online claim review including adjuster notes and financials Industry leading analytics with national database for benchmarking purposes

INTERNAL QUALITY CONTROL AND COST CONTAINMENT PRACTICES: » Adjuster book of business analysis – to ensure workload does not affect service levels » Closing ration analysis – a monthly review to ensure adjusters are achieving maximum production » Claims diary tracking » Formal litigation handling guidelines and practices » Comprehensive medical bill review – average 59% cost reduction » Pharmacy benefit program – average 35% cost reduction » ISO claims search » Medicare section 111 data reporting and compliance

For more information please contact:

MIKE CASTRO

BOB SPRING

Sr. VP, Claims Management Services Mike.Castro@ipmg.com 630.485.5895

VP, New Business Development Bob.Spring@ipmg.com 630.485.5885

Editor & Graphic Design - Rachel Romines

Advertising - Tami Hubbell

February 2022

CONTENTS 15

8 13 15

How to Increase Insurance Sales in the Digital Age

18 24 26 28 29

Why Prospects Ghost You and What to Do About It

Save the Date: Insurance Industry Legislative Day Building a Sales Culture in Your Agency By Kelly Donahue-Piro

Want Different Results from Hiring Producers? Then Use a Different Approach By Daniel Smith

By Steli Efti

The Road to Predictable Growth Requires Alignment By Roger Sitkins

By John Chapin

Introducing Catalyit Six Common Causes of Agents’ E&O Claims By Tabitha DeGirolano

In This Issue

The Independent Insurance Agents of Illinois (IIA of IL) has been providing members with a sustainable competitive advantage since 1899.

7 9 10 17

Brett’s 2 Sense Trusted Choice Industry

e-Insight

30 32 33 34

Associate News Board of Directors Profiles IIA of IL News Classifieds

info@iiaofil.org | www.iiaofil.org | (800) 628-6436 or (217) 793-6660 | Fax: (217) 793-6744 WINNER

2009 • 2010 • 2011 • 2012 • 2013 • 2014 2015 • 2016 • 2017 • 2019 • 2020 • 2021

Insight is the official publication of the Independent Insurance Agents of Illinois (IIA of IL). The magazine is published monthly for the members of the IIA of IL, with the office located at 4360 Wabash Avenue, Springfield, Illinois 62711-7009; Consumer Website: www.ChooseIndependent.com. The IIA of IL welcomes letters discussing concerns of the insurance industry, articles, editorials, other matters of interest to the membership. The editor reserves the right to edit and select submissions for publication. Address submissions for review to Rachel Romines at rromines@iiaofil.org. For advertising information, contact Tami Hubbell at thubbell@iiaofil.org.

ADVERTISERS

Board of Directors Executive Committee

Regional Directors Region 1 | James Sager (618) 322-9891 | jball36@hotmail.com Region 2 | Ray Roentz (618) 639-2244 | ray.roentz@hwcrins.com

ACUITY

APPLIED UNDERWRITERS

BERKSHIRE HATHAWAY GUARD INS. GROUP

ENVISION

GRINNELL MUTUAL

INDEPENDENT MARKET SOLUTIONS

2 Cover Tip

IPMG OMAHA NATIONAL

UNITED FIRE GROUP

WEST BEND MUTUAL INSURANCE CO.

IIA of Illinois Staff Director of Information and Technology Shannon Churchill - (217) 321-3004 - schurchill@iiaofil.org

Director of Government Relations Evan Manning - (217) 321-3002 - emanning@iiaofil.org

Director of Education and Agency Resources Brett Gerger, CIC - (217) 321-3006 - bgerger@iiaofil.org

Office Administrator Kristi Osmond, CISR - (217) 321-3007 - kosmond@iiaofil.org

Accounting & Admin Services Tami Hubbell, CIC - (217) 321-3016 - thubbell@iiaofil.org

Director of Communications Rachel Romines - (217) 321-3024 - rromines@iiaofil.org

Director of Human Resources, Board Admin Jennifer Jacobs, SHRM-CP Director of Membership Services Tom Ross, CRIS, CPIA - (217) 321-3013 - jjacobs@iiaofil.org - (217) 321-3003 - tross@iiaofil.org Sr. Vice President/Chief Financial Officer Mark Kuchar Products & Services Administrator Janet White, CISR - (217) 321-3015 - mkuchar@iiaofil.org - (217) 321-3010 - jwhite.indep12@insuremail.net Chief Executive Officer Phil Lackman, IOM Director of Prof. Liability & Ins. Products Carol Wilson, CPIA - (217) 321-3005 - plackman@iiaofil.org - (217) 321-3011 - cwilson.indep12@insuremail.net Central/Southern Marketing Representative Lori Mahorney, CISR Elite - (217) 415-7550 - lmahorney@iiaofil.org

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DEC

SALES IMPACT REPORT & WORKSHOP IDENTIFY YOUR SELLING STRENGTHS and the BUYING BEHAVIORS o{YOUR PROSPECTS

Master the art of selling by learning how your sales style influences buying decisions.

Whether you are new to selling or a seasoned sales veteran, the Maxwell Sales Impact Report & Workshop will undoubtedly guide you to impactful results. This report helps you discover your selling style and ways to maximize it. It also offers awareness of the various buying styles of your clients. If you sell any product, service, or a combination thereof, this report will equip you to: • IDENTIFY YOUR PREFERRED STYLE OF SELLING and understand your sales strengths and limitations. • LEARN HOW TO CONNECT WITH POTENTIAL BUYERS and find out what makes them tick. • USING THE MATRIX OF CUSTOMER BUYING STYLES, learn how to sel I to every type of person. • Receive a detailed SALES IMPACT REPORT and get a clear picture of how to improve your sales RESULTS and PERFORMANCE.

Find out more at www.iiaofil.org/Education

SAVE THE DATE

Monday, March 21 Virtual • 2:00 - 4:00 pm

More information coming soon to

www.insurancelegislativeday.org

Thank You! Agents

We appreciate your support in 2021 and wish you the very best for the new year.

Commercial Lines | Personal Lines

See state availability at www.guard.com

insight

february 2022

Free to do what's right for you.SM

TrustedChoice.com’s Best of 2021: What IA Success Looks Like 2021 was full of unknowns. Whether you spent it at home or in the office, you proved this year that digital-forward, independent agents are the future of the insurance industry. This past year, we put our best foot forward to support the network of dedicated IA agencies who keep us the #1 online resource for connecting insurance shoppers with independent agents. Here are a handful of ways we did it.

New Features: New Advantage Subscription Options This year, we launched a variety of new subscription types. No matter what stage of business your agency is in, we made sure there’s an Advantage subscription suited to your needs. Be understood, found, recommended, and even referred with an Advantage subscription designed to get any agency noticed online. TrustedChoice.com’s Site Redesign Independent agents got a leg-up on the homepage this year. The TrustedChoice.com site overhaul features a live data feed of real, local referrals and boasts a more mobilefriendly interface with better accessibility and performance for a higher Google ranking. National IA Directory Redesign We redesigned our National Directory of Independent Insurance Agents to include all Trusted Choice agency partners and help consumers easily find Advantage agencies online. Shoppers can now browse according to city and state and enter their needs into the shopper funnel to explore a list of matching Advantage agencies. Agency Profile Redesign With features like a bolder call-to-action, more data for team member profiles, links to company partners, and increased Search Engine Optimization (SEO) performance, we’re helping Advantage agency profiles stand out more than ever. New Resource Center We revealed a new Advantage website for the IA channel. It is a one-stop place for agents and insurance companies to learn how to maximize their digital footprint, get insight and news from industry influencers, and connect with new insurance providers. And SO MUCH MORE! It is our goal for 2022 to continue innovating and helping independent agents, just like you, be found online. Let us give you a boost this year. Upgrade to the Advantage subscription of your choice, and enjoy all of 2021’s features as well as what’s in store for 2022. Join our network of dedicated, independent insurance agents today. Go to www.trustedchoice.com/advantage for details.

february 2022

insight

INSIGHT | industry

Fourth Quarter 2021 Personal Lines Rates Up 4.25%

2021 Marks Tenth Consecutive Year of Rate Increases

By MarketScout

Personal lines rates were up 4.25 percent in the fourth quarter of 2021. Homeowners, personal articles, and auto rates all moderated slightly from the third to the fourth quarter 2021. Richard Kerr, CEO of MarketScout commented, “The composite national personal lines market continues to steadily adjust rates as necessary without year-overyear massive rate increases. However, for CAT exposed properties, rate increases can be dramatic; as much as twenty-five to forty percent in areas such as the wildfire corridors of California or Southern portions of Florida.” The National Alliance for Insurance Education and Research conducted pricing surveys used in MarketScout’s analysis of market conditions. These surveys help to further corroborate MarketScout’s actual findings, mathematically driven by new and renewal placements across the United States. Summary of annual personal lines average rate increases 2021 to 2021.

A summary of the fourth quarter 2021 personal lines rates is set forth below.

Personal Lines Homeowners under $1,000,000 value

Up 3.7%

Homeowners over $1,000,000 value

Up 6.3%

Automobile

Up 4%

Personal Articles

Up 3%

MarketScout, an insurance distribution and underwriting company headquartered in Dallas, compiles the Commercial and Personal Lines Market Barometers. The firm is a Lloyd’s Coverholder and MGA for U.S. insurers. MarketScout owns and operates the MarketScout Exchange as well as over 40 other online and traditional underwriting and distribution venues. 10

insight

february 2022

industry | INSIGHT

Property and Casualty Rates Up in Fourth Quarter 2021 Annual Composite Rate Increases Continue for Fifth Year in a Row The fourth quarter 2021 composite rate was up 5.8 percent as compared to up 6.8 percent for the third quarter 2021. By line of coverage, the biggest rate increases in the fourth quarter were for umbrella, property and directors and officers liability. However, every line of coverage except BOP had the same or a lower increase in the fourth quarter as compared to the preceding third quarter. Rates moderated for all account sizes with medium sized accounts ($25,000 premium $250,000 premium) moderating the most at plus 5.3 percent in the fourth quarter as compared to plus 7.3 percent in the third quarter. All industry classifications were assessed lower rate increases in the fourth quarter with habitational rates moderating the most at an increase of 7 percent as compared to plus 9 percent in the third quarter 2021.

The following graphic reflects rate changes in US commercial insurance for the last 20 years.

By MarketScout

Richard Kerr, CEO of MarketScout noted, “The fourth quarter 2021 reflects moderation in rate increases. However, when comparing rates for the entirety of 2021, rates did increase from plus 5.6 percent in 2020 to plus 6.6 percent in 2021.” The National Alliance for Insurance Education and Research conducted pricing surveys used in MarketScout’s analysis of market conditions. These surveys help to further corroborate MarketScout’s actual findings, mathematically driven by new and renewal placements across the United States. A summary of the fourth quarter 2021 rates by coverage, industry class and account size is set forth below.

By Coverage Class Commercial Property

Up 8.3%

Business Interruption

Up 6%

Up 5%

BOP

Up 5.3%

Medium Accounts - $25,001 – $250,000

Up 5.3%

Inland Marine

Up 4.3%

Large Accounts - $250,001 – $1 million

Up 6.7%

General Liability

Up 5.3%

Up 6.7%

Umbrella/Excess

Up 11%

Commercial Auto

Up 6.7%

Workers’ Compensation

Up 0%

By Account Size Small Accounts - Up to $25,000

Jumbo Accounts - Over $1 million

By Industry Class

Professional Liability

Up 6.3%

Manufacturing

Up 6.3%

D&O Liability

Up 10.3%

Contracting

Up 6%

EPLI

Up 8%

Service

Up 5.7%

Fiduciary

Up 1.7%

Habitational

Up 7%

Crime

Up 1.3%

Public Entity

Up 3.7%

Surety

Up 1.3%

Transportation

Up 10.3%

Energy

Up 5%

february 2022

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e INSIGHT -

online journal at www.iiaofil.org/Resources/Insight

FE BR UA RY

20 22

INSIGH T Ho

Increwato se Ins uranc

e Sale s Digitain the l Age

Buildin g a Sa les Cu lture in The Ro Your A ad to P gency redicta ble Gro wth Re Plus quires Alig W hy P and W rospects Gho hat To Do Abost You ut It

nment

10 Awesome Insurance Sales Tips for New Insurance Agents By Annette Gannon

In this month’s e-Insight. february 2022

insight

How to

Increase

Insurance Sales in the

Digital Age

12 modern strategies the experts are using to boost sales By Steli Efti

MEMBERSHIP MEANS MARKET ACCESS FREE MARKET ACCESS FOR YOUR AGENCY WHEN YOU NEED IT Let’s face it – Independent agents need good markets to be competitive. Greater access means more opportunities for success. WE’RE HERE TO HELP. Independent Market Solutions creates company relationships for agents who may be unable to secure appointments on their own. Through association membership, agents can access multiple insurance carriers and grow their business into long-term, direct appointments. 22

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february 2022

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INSIGHT | associate news Thank you to our Associate Members.

Diamond Level

Platinum Level

Progressive Surplus Line Association of Illinois

Gold Level AAA Insurance Arlington/Roe Blue Cross/Blue Shield of IL Keystone Insurance Group, Inc. Pekin Insurance

Silver Level Grinnell Mutual Reinsurance Company Imperial PFS

IMT Insurance West Bend Mutual Insurance Co.

Bronze Level A. J. Wayne & Associates AMERISAFE AmTrust North America Auto-Owners Insurance Co. Badger Mutual Insurance Company Berkshire Hathaway Guard Insurance Companies Chubb ClickVSC Columbia Insurance Group Continental Western Group Cowbell Cyber CRC Group Donald Gaddis Company, Inc. Donegal Insurance Group EMC Insurance Encompass Insurance Encova Insurance Foremost Choice Property & Casualty Foremost Signature Auto & Home Forreston Mutual Insurance Company Frankenmuth Insurance Grange Insurance Homeowners of America Insurance Company Illinois Mine Subsidence Ins. Fund Illinois Public Risk Fund Indiana Farmers Insurance Insurance Program Managers Group J C Restoration 30

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J M Wilson Kemper Liberty Mutual/Safeco Insurance Madison Mutual Insurance Company Marble Box Marsh, Berry & Company Maximum Independent Brokerage, LLC Mercury Insurance Group Midwest Insurance Company Nationwide Pouch Insurance Previsor Insurance PuroClean Emergency Restoration Services RT Specialty - Naperville Restoronics Sensa, Inc. ServiceMaster DSI Society Insurance Specialty Risk of America Synergy Select The McGowan Companies Travelers UIG - The Agent Agency United Fire Group Utica National Insurance Group W. A. Schickedanz Agency, Inc./Interstate Risk Placement Western National Insurance Westfield february 2022

associate news | INSIGHT Donna Murphy Retires from Rockford Mutual Insurance Company Rockford Mutual Insurance Company (RMIC) has announced the retirement of Donna Murphy, Wisconsin Marketing Representative.

Murphy studied Marketing and Communications at Alverno College, Milwaukee WI and holds both AAI and CPIA insurance designations. Murphy started with Rockford Mutual in 2011 as a Marketing Representative servicing the Chicago territory and the Southeastern territory of Wisconsin. Eventually, Murphy was moved to Wisconsin full time for the entire Eastern portion of the state. “So many thoughts come to mind when I think of the past 10 years with RMIC” said Murphy, “RMIC is like family and I have always felt part of a smart, supportive, and honest team. At RMIC, every day and everyone counts and I’m sure always will.”

Kate Rosenwinkel Named 2021 Rockford Mutual Insurance Company Associate of the Year

Rockford Mutual Insurance Company (RMIC) looks to recognize an exceptional associate every year with our Associate of the Year Award. Our Assistant Manager of Commercial Underwriting, Kate Rosenwinkel, is RMIC’s 2021 recipient. Rosenwinkel joined Rockford Mutual in 2011 with a Bachelor of Science Degree in Computer Systems from Bradley University as a Data Entry Specialist. She was quickly promoted to a Commercial Underwriter where she spent several years gaining vast knowledge and experience in the commercial space. In 2018, Rosenwinkel received her third promotion at Rockford Mutual as the Assistant Manager of Commercial Underwriting. Peers note Rosenwinkel’s positivity in the workspace and steady contributions to bettering the Commercial Underwriting Team. Congratulations Kate Rosenwinkel!

“We at Rockford Mutual wish Murphy the very best in her retirement and appreciate all that she accomplished for Rockford Mutual. She will be missed, but know she will be moving on to new and exciting things,” says Shane Heeren, VP – Marketing/Sales.

Rockford Mutual Insurance Company Announces Staff Changes

Rockford Mutual Insurance Company has announced the following staff changes: Crystal Gulley joined Rockford Mutual on December 29, 2021, as a Customer Service Specialist II. Crystal holds an Associate of Arts degree from Rock Valley College and a Medical Assisting Diploma from Rasmussen College. She is currently working on her Bachelor’s degree in Business Management. Dan Yesbeck has been promoted to Assistant Vice President (AVP) of Information Technology on December 10, 2021. Dan will continue to oversee our software development and infrastructure team and help grow Rockford Mutual Insurance Company into a strong competitor within the property and casualty market. Jamie Keltner, previously a Claims Representative for Rockford Mutual, has transitioned into Underwriting as of January 10, 2022. Molly Beckford was promoted to Farm Underwriter on December 13, 2021. In her new role, she will be responsible for maintaining and growing Rockford Mutual’s Farm book of business. Tracey Anderson joined Rockford Mutual on January 10, 2022, as a Claims Representative. Tracey holds an Associate of Arts degree in Retail Business Marketing from Ray College of Design.

february 2022

insight

Board of Directors Profiles These board members are returning to the IIA of IL Board of Directors after previously serving in different roles.

Bill Lawrence, CIC AIS Board President

P/L/R Insurance Services, Inc, Bloomington, IL President Year You Started in Insurance: 1999 What do you feel are major challenges facing our Association today? Revenue and relevancy. Considering all the mergers and acquisitions, we need to find new sources of revenue. We also need to maintain our relevance with the next generation of insurance leaders. What suggestions do you have to respond to these challenges? Continue looking for opportunities to help agencies succeed by offering products and “back of the house” services that most of our members don’t have the resources for. It would be great to help smaller agencies compete by connecting them with markets, providing HR assistance and Training assistance, for example. We need to continue to engage young agents by showcasing our services and offerings such as, why government affairs is so important, why our education opportunities are superior to many other options offered, et cetera.

What do you see at the greatest benefit to IIA of IL membership? Government advocacy and insurance education. What prompted you to get involved in the Association? I think it’s important to give back. If all of us sit on the sidelines reaping the benefits of the organizations to which we belong, there wouldn’t be anybody keeping the organizations alive. The staff does an amazing job, but without member participation, organizations die.

Lisa Lukens, CISR Elite Education Chairperson

Saliba Insurance Services, Inc, Herrin, IL Year You Started in Insurance: 1981 What do you feel are major challenges facing our Association today? The biggest issue facing the Association today is the consolidation among agencies creating larger organizations to network and fewer opportunities for membership within the Association. The Association is also competing for time and relevance from these larger organizations as these organizations evolve and have their own resources for training and development space. What do you see at the greatest benefit to IIA of IL membership? The greatest membership benefit is the advocacy that the Association brings to its membership. With access to Springfield and members of the legislature, the Association is continually monitoring legislative initiatives and their impacts to our membership and consumers. 32

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What prompted you to get involved in the Association? I enjoy serving on the board. The work of the association is vital for all local agents and agencies. It is important as agents and others involved in the industry to volunteer and serve on committees to support the association. february 2022

iia of il news | INSIGHT

Education Classes february

1 2 7 8 9 10 15 15 16 17 22 23 23 24

Pre-Licensing-Property & Casualty Virtual E&O Roadmap to Personal Auto & Umbrella Insurance Webinar E&O-Roadmap to Homeowners Endorsements Webinar Agent’s E&O Duties, Best Practices, Operations Webinar E&O Roadmap To Cyber & Privacy Insurance Webinar CISR-Elements of Risk Management Virtual Pre-Licensing-Life & Health Virtual Flood Insurance, FEMA, and the NFIP Webinar E&O: Identity Theft, Red Flags, and Money Laundering Webinar CISR-Insuring Personal Auto Exposures Virtual CISR-Personal Lines Misc. Virtual E&O - Roadmap to Policy Analysis Webinar CIC-Commercial Property Virtual The Evolution of Ethics in Insurance Webinar

New Members

march

1 2 3 7 9 10 10 15 16 22 23 23 24

Pre-Licensing-Property & Casualty Virtual E&O Roadmap to Personal Auto & Umbrella Ins. Webinar CISR-Insuring Personal Residential Property Virtual E&O-Roadmap to Homeowners Endorsements Webinar E&O Roadmap To Cyber & Privacy Insurance Part Webinar CISR-Insuring Commercial Property Virtual Agent’s E&O: Defenses and Preventions Webinar Pre-Licensing-Life & Health Virtual E&O: Identity Theft, Red Flags, and Money Laundering Webinar CISR-Personal Lines Miscellaneous Virtual CIC-Life and Health Virtual E&O - Roadmap to Policy Analysis Webinar Why Good People Do Bad Things: Agency Ethics Webinar

member agency A & S Insurance Services, LLC Bolingbrook, IL Hickey Financial Corp. DBA Hickey Insurance Pros Cary, IL The Lavin Insurance Agency Schaumburg, IL

associate copper ISU Insurance Agency Network Mt. Pleasant, SC february 2022

For information regarding IIA of IL membership or company sponsorship, contact Tom Ross, Director of Membership Services, at (217) 321-3003, tross@iiaofil.org.

insight

INSIGHT | classifieds for the insurance professional by the insurance professional

INDEPENDENT INSURANCE AGENCIES WANTED

AGENCY WANTED

GALO Insurance Agency, Inc (847) 832-0888 steve@galoagency.com

Visit www.ciagonline.com for contact information.

20. Since 2004, Central Illinois Agents Group LLC has been providing independent agents with a variety of markets with contingency opportunities. Agents have availability to several markets that they may not be able to sustain or maintain on their own. We have markets for personal, commercial, agricultural and crop insurance lines. Let us help you get to the next level.

17. We are an Independent family-owned agency located in the Chicago area. We are looking to expand through growth and acquisition. If you have a small to medium sized agency and are looking to sell, call or send us a message. We are strictly looking for Personal Lines and Small Commercial accounts with preferred companies.

AGENCY/AGENTS/PRODUCERS WANTED

02. Forest Park/Oak Park agency for over 60 years, will meet your needs by providing space, markets, marketing & sales support, automation, merging with or purchasing your agency. Perpetuation/ Succession Plans, BuySell Agreements also available. We have experienced, educated and dedicated staff for you and your clients. Have access to our numerous companies, office services and many other resources. Retain ownership in your book with contingency. Please look closely at us- we are an agency you want to do business with! We’ve done it before, we know how- we make it easy! Visit our website at forestagency.com/agents.html, or call for a confidential discussion and a list of Agency benefits.

OPPORTUNITIES/SPACE AVAILABLE/RETAIN OWNERSHIP

13. We are a 100 year old Northbrook agency looking to discuss any mutually beneficial opportunity. Our producers, mergers, clusters and agency purchases receive 50% commissions on new and renewal business without any expenses. We can provide: office space, phones, agency management system, service renewals and changes. The companies we represent are: Badger Mutual, Employers Mutual, General Casualty, Guide One, Hartford, Kemper, Progressive, Rockford Mutual, Safeco, State Auto, Travelers and Met Life. Contact:

Dan Browne will provide an agency evaluation/appraisal at little cost to you. Please call:

Nancy Solomon Martini, Miller & Schloss, Inc. (847) 291-1313 Ron@martini-miller.com

Dan Browne or Cathy Hall Forest Insurance (708) 383-9000 www.forestinsured.com/mergers-acquisitions

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+ CareerPlug’s hiring software helps agents attract more qualified candidates, identify the right candidates with confidence, and improve hiring results. CareerPlug will provide IIA of IL members access to a free account that can be used to post jobs, manage applicants, and improve the organizations’ employment brand. Association members can also access a “Pro” version of CareerPlug for a special rate to take hiring to the next level.

Learn more about CareerPlug and check out the brand new IIA of IL job board at

www.iiaofil.org

insight

february 2022

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