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Allyson Padilla 2023-2024 IIA OF IL PRESIDENT Introducing 2023-2024 Board of Directors
CONTENTS Labor Market Overview: Part One By Susan Pale 2023-2024 IIA of IL Board of Directors Trusted Choice Hard Market Toolkit Allyson Padilla - 2023-2024 IIA of IL President Four leadership Principles Vital to Your Insurance Agency’s Growth By Brent Kelly Lessons in Leadership, Mentorship and Allyship from 40 Years in the Insurance Industry By Myrna Estrada Mentoring New Producers 9 12 20 22 28 32 34 The Independent Insurance Agents of Illinois (IIA of IL) has been providing members with a sustainable competitive advantage since 1899. Insight is the official publication of the Independent Insurance Agents of Illinois (IIA of IL). The magazine is published monthly for the members of the IIA of IL, with the office located at 4360 Wabash Avenue, Springfield, Illinois 62711-7009; Consumer Website: www.ChooseIndependent.com. The IIA of IL welcomes letters discussing concerns of the insurance industry, articles, editorials, other matters of interest to the membership. The editor reserves the right to edit and select submissions for publication. Address submissions for review to Rachel Romines at rromines@iiaofil.org. For advertising information, contact Tami Hubbell at thubbell@iiaofil.org. In This Issue Brett’s 5 Sense e-Insight Associate News 7 17 36 info@iiaofil.org | www.iiaofil.org | (217) 793-6660 Editor & Graphic Design - Rachel Romines | Advertising - Tami Hubbell Agency Members in the News IIA of IL News Classifieds 38 41 42 October 2023 2009 • 2010 • 2011 • 2012 • 2013 • 2014 • 2015 2016 • 2017 • 2019 • 2020 • 2021 • 2022 • 2023 28 32 34 2023-2024 IIA of IL Board of Directors 12
Board of Directors
Executive Committee
Chairman of the Board | Kevin Lesch (630) 830-3232 | klesch@arachasgroup.com
President | Allyson Padilla (618) 393-2195 | allyson@blanksinsurance.com
President-Elect | Patrick Taphorn, CIC, CSRM (309) 347-2177 | ptaphorn@unland.com
Vice President | Thomas Evans, Jr. (847) 587-2155 | tom.evans@assuredpartners.com
Secretary/Treasurer | Cindy Jackman, CIC, CISR (800) 878-9891 x8745 | cjackman@arlingtonroe.com
IIABA National Director | George Daly (708) 845-3311 | george.daly@thehortongroup.com
Directors
Mohammed Ali (847) 847-2126 | mali@aliminsurance.com
Charles Hruska (708) 798-5700 | chas@hruskains.com
David Jenk, Esq. (312) 239-2717 | djenk@nwibrokers.com
Lindsey Polzin (630) 513-6600 | lpolzin@presidiogrp.com
James Sager (618) 322-9891 | james@sagerins.com
Ray Roentz (618) 639-2244 | ray.roentz@hwcrins.com
Noele Tatlock (309) 642-6855 | ntatlock@unland.com
At-Large Director | Amiri Curry (847) 797-5700 | acurry@assuranceagency.com
At-Large Director | Jeff McMillan (815) 265-4037 | jeff@mcmillanins.com
At-Large Director | Patrick Muldowney (312) 595-7192 | patrick.muldowney@alliant.com
At-Large Director | Luke Sandrock, CIC (815) 772-2793 | lsandrock@2cornerstone.com
Committee Chairs
Budget & Finance | Cindy Jackman, CIC, CISR (800) 878-9891 x8745 | cjackman@arlingtonroe.com
Education | Lisa Lukens (618) 942-2556 | salibainsurance@gmail.com
Farm Agents Council | Steve Foster (217) 965-4663 | s.foster@ciagonline.com
Government Relations | Dustin Peterson (217) 935-6605 | dustin@peterson.insurance
Planning & Coordination | Nick Gunn, CIC (309) 691-1300 | nickgunn@nixonagency.com
Technology | Brian Ogden (217) 632-2206 | brian@ogdeninsurance.com
Young Agents | Renee Crissie (224) 217-6577 | renee@crissieins.com
Director of Information and Technology Shannon Churchill - (217) 321-3004 - schurchill@iiaofil.org
Director of Education and Agency Resources Brett Gerger, CIC - (217) 321-3006 - bgerger@iiaofil.org
Accounting & Admin Services Tami Hubbell, CIC - (217) 321-3016 - thubbell@iiaofil.org
Director of Human Resources, Board Admin Jennifer Jacobs, SHRM-CP - (217) 321-3013 - jjacobs@iiaofil.org
Sr. Vice President/Chief Financial Officer Mark Kuchar - (217) 321-3015 - mkuchar@iiaofil.org
Chief Executive Officer Phil Lackman, IOM - (217) 321-3005 - plackman@iiaofil.org
Central/Southern Marketing Representative Lori Mahorney, CISR Elite - (217) 415-7550 - lmahorney@iiaofil.org
Director of Government Relations Evan Manning - (217) 321-3002 - emanning@iiaofil.org
Office Administrator Kristi Osmond, CISR - (217) 321-3007 - kosmond@iiaofil.org
Director of Communications Rachel Romines
- (217) 321-3024 - rromines@iiaofil.org
Director of Membership Services Tom Ross, CRIS, CPIA - (217) 321-3003 - tross@iiaofil.org
Products & Services Administrator Janet White, CISR - (217) 321-3010 - jwhite.indep12@insuremail.net
Director of Prof. Liability & Ins. Products Carol Wilson, CPIA - (217) 321-3011 - cwilson@ilbigi.org
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IIA of IL Board of Directors
The objectives of the Association shall be to maintain a high standard of integrity and to promote harmony in the insurance business in Illinois; to adopt and enforce such rules as the interest of the public, insurance business and membership may require; to interpret the needs of the insurance public to insurance companies; to sponsor high qualifications for those engaged in the insurance business; to represent the interests of the members before governmental, regulatory and legislative bodies; and to do all things necessary toward the betterment of the profession of the members and the service of their business needs.
Kevin Lesch, CBC
Chairperson
Kevin Lesch began his insurance career in 2000 when he joined his father’s agency. In 2013 he took over as president, and acquired the agency in 2015. In 2017 he merged with another Bartlett agency and founded Àrachas Group, LLC a Keystone Agency Partner and is currently COO.
Árachas Group, LLC
PO Box 8152 Bartlett, IL 60103 (630) 830-3232
klesch@arachasgroup.com
Family:
Spouse: Trisha
Sons: Jacob & Gavin
Allyson Padilla, AAI
President
Allyson Padilla was born into Blank’s Insurance Agency but began her insurance career full-time in 2008. The agency provides all types of insurance and bonds, including personal lines and commercial insurance. She works in all facets of the agency but is primarily focused on commercial lines, agency marketing, and advertising.
Blank’s Insurance Agency
515 S. Whittle Ave. - PO Box 69, Olney, IL 62450
(618) 393-2195
allyson@blanksinsurance.com
Family:
Spouse: Angel
Sons: Angel Julian, Bennett & Cruz
12 insight october 2023
2023-2024
Patrick Taphorn, CIC, CSRM
President-Elect
Patrick Taphorn was hired out of college in 1989 with Unland Insurance & Benefits in an Accounting & Operations position and moved into a sales role in 1994. He took over as President in January of 2016 and still has agent responsibilities. He oversees all four agency locations. Unland Insurance & Benefits provides P&C, Life, Health & Employee Benefits, HR and Financial Services.
Unland Insurance & Benefits
2211 Broadway Road, Pekin, IL 61554 (309) 347-2177
ptaphorn@unland.com
Family:
Spouse: Lisa
Children: Nathan, Carter, Jenna, & Justin
Vice President Thomas Evans, Jr.
Thomas Evans, Jr. has been in the insurance industry since 1996 starting out at Insure One. He then moved to Esser Hayes Insurance Group, and Crum-Halsted Agency before joining Biglow & Company, Inc. (Assured Partners).
Biglow & Company, Inc. (Assured Partners)
11 Nippersink Blvd, Fox Lake, IL 60020 (847) 587-2155
tom.evans@assuredpartners.com
National
Family:
Spouse: Rebecca
Daughters: Ashley & Aly
Sons: Tommy (III) & Tyler
Dog: Cody
George Daly
Director - IIABA
George Daly entered the insurance industry in 1984, working with Allstate and Insure One before joining The Horton Group in 2005, where he’s President of the Personal Insurance Division. The Horton Group started in 1971 and is one of the top 50 largest insurance agencies in the country.
The Horton Group, Inc.
10320 Orland Pkwy, Orland Park, IL 60467 (708) 845-3311
george.daly@thehortongroup.com
Family:
Spouse: Margie
Daughters: Katie and Erin
Son: George
Secretary/Treasurer Cindy Jackman, CIC, CISR, CPIA
Cindy Jackman began her career in 1984. After 34 years on the retail agency side, she joined Arlington/Roe and is now the IL Sales & Marketing Manager. Cindy has served the IIA of IL in some capacity since the late 1980’s and enjoys helping the independent agents enhance and grow their agencies.
Arlington/Roe
PO Box 2614, Carbondale, IL 62902 (618) 201-1265
cjackman@arlingtonroe.com
Family:
Spouse: Jon
Children: Kristin (Ryan) & Troy
Bonus Children: Amy (& Jim), 1 Granddaughter Cassie (& Jeff), 2 Granddaughters Jessica (& Darren), 3 Grandsons
october 2023 insight 13
IIA of IL Directors
Mohammed Ali
Mohammed started as an intern at Near North Insurance Brokerage in 2000 where he worked until 2003. He then moved to Global Benefits Inc. until 2012 before starting Alim Insurance Brokerage. The agency focuses on personal lines, commercial lines, and professional liability insurance. Outside of the agency, Mohammed serves on the Board of Directors at Evanston Chamber of Commerce, where he was President in 2021.
Alim Insurance Brokerage & Risk Management
820 Davis St Ste 215, Evanston, IL 60201 (847) 847-2126 mali@aliminsurance.com
Family:
Wife: Mira
Sons: Mikhail, Ibrahim
Daughters: Aaliyah, Noura
Charles Hruska, IV, CIC, AU, AINS
Charles Hruska, IV started his insurance career in 2011 with internships. In 2014, he joined Seneca Insurance Company as an underwriting assistant, moving up to Senior Underwriter. Charles then joined his family’s agency in 2018 as Executive Vice President. Hruska Insurancenter, Inc. (now Arthur J Gallagher RMS) was started in 1950 by Charles’s grandfather and the agency’s focus is mainly commercial lines supported by personal lines.
Arthur J Gallagher RMS, Inc.
10040 W 190th Pl., Mokena, IL 60448
chas_hruska@ajg.com
(708) 719-3770
Family:
Wife: Ellese
Son: Charlie
David Jenk, Esq.
David Jenk began his insurance career over 17 years ago in while in college. He moved on to earn a degree in law, staying focused on the insurance industry. David is now the Executive Director of Northwest Insurance Brokers. The firm was founded in 1956 and offers all lines of personal and commercial insurance.
Northwest Insurance Brokers
209 W. Jackson Blvd., Suite 800, Chicago, IL 60606 (312) 239-2717
djenk@nwibrokers.com
Family:
Spouse: Lucyna
Dog: Fozzie Bear
14 insight october 2023 2023-2024
Lindsey Polzin, CIC
Lindsey Polzin started her insurance career in 2000 working for her family’s agency in the personal lines division. In 2005, she moved over to the commercial side of the agency. Her family’s agency merged with other local agencies to form Presidio, an Acrisure Agency Partner where Lindsey currently serves as Executive Vice PresidentOperations.
Presidio
55 Shuman Blvd. Ste 900, Naperville, IL 60563 (630) 513-6600
lpolzin@presidiogrp.com
Family:
Spouse: Tim
Sons: Nick and Kevin
Ray Roentz, CIC
In 2012, Ray Roentz joined Heneghan, White, Cutting & Rice Insurance Agency providing personal, commercial, life, farm, and crop insurance to clients in Illinois, Missouri, and Colorado. In 2021, Ray purchased a majority ownership of the agency and is now President of Heneghan, White, Cutting and Roentz Insurance.
Heneghan-White-Cutting & Roentz Ins. Agency
200 N. State Street, Jerseyville, IL 62052 (618) 639-2244 ray.roentz@hwcrins.com
Family:
Spouse: Karla
Children: Rocho, Robert and Loretta
James Sager
James Sager founded Sager Insurance Group in 2022. James has also been a producer for Premier Crop Insurance since 2014. Out of the agency, James currently serves as the fundraising chairman for Salem Community High School Academic Foundation, as a director for Greater Salem Chamber of Commerce, and as a founding board member of Little Egypt CEO program.
Sager Insurance Group, LLC
105 N 3rd St, Dahlgren, IL 62828 (618) 736-2394
james@sagerins.com
Family:
Wife: Amber
Children: Edison & Reid
Noele Tatlock
Noele Tatock has spent ten years in the insurance industry and joined Unland Insurance & Benefits in October of 2019 as an agent in Personal Lines and Small Business. She is now the Personal Lines Division Manager. The agency provides Commercial & Personal P&C, Life, Health & Employee Benefits, and financial services.
Unland Insurance & Benefits
2211 Broadway Rd., Pekin, IL 61554 (309) 642-6855
ntatlock@unland.com
Family:
Sons: Drew and Dylan
Dog: English Bulldog, Sarge
october 2023 insight 15
IIA of IL At-Large Board Members
Amiri Curry, ARM, AIS, AINS
Amiri Curry began his insurance career in 1993 in Life & Health customer service. After leaving the industry to work in financial services, he returned to insurance in 2007, eventually joining Assurance, a full-service brokerage, in 2016. Assurance is a Marsh & McLennan Agency LLC.
Assurance Agency, Ltd.
20 North Martingale Road, Schaumburg, IL 60173
amiri.curry@MarshMMA.com
(847) 463-7280
Family:
Spouse: Sandra
Children: Four Boys
Jeff McMillan, LUTCF
Jeff McMillan became licensed in 1989 and started working with Prudential in 1990 selling life insurance and investments. In 1992, he formed McMillan Insurance Services, Inc. and has purchased several agencies through the years. Jeff is a current Farm Agents Council Board Member.
McMillan Insurance Services, Inc.
309 S Crescent St, Gilman, IL 60938 (815) 265-4037
jeff@mcmillanins.com
Family:
Spouse: Lisa
Children: Jack & Sam
This is your association and as an insurance specialist familiar with the challenges your business faces, your insights and expertise can help shape the future of our association and industry. Your involvement will ensure that the IIA of IL remains a leading resource and advocate for independent agents. Association involvement can help you expand your network, increase your industry knowledge and exposure to developing trends and products, and grow in your profession. Get started by:
16 insight october 2023
• Participating • Sharing •
•
•
in getting involved? Find out more at www.iiaofil.org/about-us/get-involved or scan this code. 2023-2024
Advocating
Volunteering
Interested
Patrick Muldowney, JD
Patrick Muldowney began his career at Kemper Insurance Companies in 1993. Seven years ago he joined Alliant Insurance Services where he is currently a Senior Vice President and Deputy General Counsel. The agency is the largest specialty brokerage in the U.S., focused on construction, public entity, education, real estate, healthcare, tribal nations, and legal professionals.
Alliant Insurance Services
353 N Clark Street, 11th Floor Chicago, IL 60654 (312) 595-7192
patrick.muldowney@alliant.com
Family:
Spouse: Lisa Son: Sean
Luke Sandrock
Luke Sandrock began his career in insurance 2009 after graduating from Monmouth College. He joined the family agency, Cornerstone Agency, where he is now Partner. The agency concentrates and specializes in crop, farm and agri-business insurance. Luke is a current Farm Agents Council Board Member.
Cornerstone Agency, Inc.
102 W. Main St., Morrison, IL 61270 (815) 772-2793
lsandrock@2cornerstone.com
Family:
Spouse: Ashleigh
Children: Breckon, Jack, and Remrey
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october 2023 insight 17
IIA of IL Committee Chairs
Lisa Lukens, CISR Elite
Education
Lisa Lukens started in the agency in 1981 working full-time while attending school at SIU. Saliba Insurance, opening the doors in 1963, merged with Yewell Insurance in 1990 and offers both personal and commercial insurance.
Saliba-Yewell Ins. Services
P.O. Box 218, Herrin, IL 62948 (618) 942-2556 salibainsurance@gmail.com
Family:
Children: Tyler & Erin
Farm Agents Council Steven Foster
Steven Foster received his Bachelors Degree from Blackburn College. He started his insurance career in 2006 with a captive company, then joined Musso Insurance Agency in 2011 where he is now an agency owner. The agency has locations in Virden, Waverly, and Springfield.
Musso Insurance Agency 136 E. Dean St., Virden, IL 62690 (217) 965-4663
s.foster@ciagonline.com
Family:
Spouse: Anne
Children: Gwen, Kendall, & Kathleen
Dustin Peterson
Government Relations
Dustin
Peterson Insurance Services, Inc. PO Box 377, Clinton, IL 61727 (217) 935-6605 dustin@peterson.insurance
Family:
Spouse: Jessica
Children: Julian & Vivian
Dogs: Aggie
18 insight october 2023
Peterson is the 3rd generation member of the agency, joining the agency in December 2003. He currently serves as Risk Manager, covering all lines of insurance for the agency.
2023-2024
Nick Gunn, CIC
Planning & Coordination
Nick Gunn started his career in 2006 at Nixon Insurance Agency, Inc. After a brief stint at another agency, he made his way back to Nixon and became part owner and Vice President of Commercial Insurance in 2018.
Nixon Insurance Agency 4701 N. University, Ste B, Peoria, IL 61612 (309) 691-1300
nickgunn@nixonagency.com
Family: Spouse: Jessica Children: Tripp and Cash
Brian Ogden, CIC, AFIS
Technology
Brian Ogden is a second generation owner of Ogden Insurance Agency. His father started in the insurance business in 1959 in the same small town. The agency offers Personal Lines, Commercial Lines, Farm, Crop Life and Health.
Ogden Insurance Agency 123 E. Douglas, Petersburg, IL 62675 (217) 632-2206
brian@ogdeninsurance.com
Family:
Spouse: Kim
Children: Lauren & Jonathan
Renee Crissie
Young Agents
Renee joined the family business right out of college and has worked side by side with her family to learn all areas of the business and help grow the agency. She began her career in Commercial Lines and took on to Employee Benefits in 2010 as Health Care Reform took off.
Crissie Insurance Group 6400 Shafer Ct, Suite 600, Rosemont, IL 60018 (224) 217-6577
renee@crissieins.com
Family: Youngest of three 4 Nieces and 1 Nephew
AIS Board Bill Lawrence, CIC
Bill Lawrence received his producer’s license in March of 1999 and bought his first agency in April of that year. He sold that agency in 2003 and purchased P/L/R Insurance Services. The agency joined Gallagher Risk Management Services in March of 2023. The agency is primarily a P&C agency with group and individual life and health accounts.
Gallagher Risk Management Services, LLC 139 N. Williamsburg Dr., Bloomington, IL 61704 (309) 827-0007
bill_lawrence@ajg.com
Family: Spouse: Jan
Three Children & Six Grandchildren
october 2023 insight 19
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october 2023 insight 21 online journal at www.iiaofil.org/Resources/Insight INSIGHTeAllyson Padilla IIA2023-2024 OF IL PRESIDENT Introducing 2023-2024 Board of Directors In this month’s e-Insight. Insurance Mentoring: Everything You Need to Know By Insurance Business
She understands better than anyone what the to the IIA means and how it impacts the industry, customers, and our agency.
22 insight october 2023 ALLYSON PADILLA 2023-2024 IIA of IL President
PADILLA
the commitment industry, our
Congratulations on your induction as President of the IIA of IL. Tell us how you first got involved with the IIA of IL.
Thank you! Our agency has always been a member of the Association. I started attending events far before my career in insurance began. The first time I can remember attending an event was the Convention that my mom, Julie Hearring, became President of the Association in 1998; however, I personally got involved, volunteering with the Young Agents Committee in October of 2011.
Tell us a little about how you started the industry?
Like many members, I have been around insurance my entire life; I am the 4th generation in our agency. I worked in my family agency in high school, filing and doing other tasks, worked a few summers in college taking photos and putting together proposals. Then, in 2008, my husband and I moved from the Chicago area back to my hometown, and I began working full-time in my family agency.
What do you find the most fulfilling about being an insurance agent?
Some may have heard me say this before: I’m not a teacher, or an artist, and I sure as heck can’t help you fix your car or service your appliances, but insurance I can do.
I feel like this is how I can help my community, provide them with peace of mind and understanding, and walk them through what can be confusing and sometimes overwhelming situations.
What challenges have you faced during your career, and how have you overcome them?
When I think about overcoming career challenges, I do not think necessarily about one specific event.
In general, when overcoming challenges, I tend to lean in on the experience around me. I talk with mentors and friends about how they have handled similar challenges. Also, being honest and upfront is the best approach in any difficult situation.
What other professions have you had?
How far back shall we go? I have worked in some capacity since I was 14 years old. My first job, with a real W-2, was at a local restaurant. I’ve worked as a lifeguard, in retail, and marketing. After college and prior to returning to Olney to work in the agency, I worked in both commercial and residential real estate.
What made you want to go through the Executive Committee Chairs?
The opportunity to give back to the industry and work and learn from some of the very best agents in the business was my motivation to go through the Chairs.
october 2023 insight 23
continued...
24 insight october 2023
They do understand my work is important, whether that is in my agency with my customers or the work I am doing with the Association.
What new ideas and initiatives are you looking forward to implementing?
We will be focusing on a few items on this year. Helping revive our Young Agents Network is a big priority, as well as raising awareness and funds for both IIAPAC and InsurePAC. Additionally, I’ll be working with the Technology Committee to assist our membership in the difficult and often overwhelming task of researching and analyzing different technologies for our agencies.
We all know the industry has faced many changes in the last two decades, especially the last few years. What do you see as some of the major industry issues in the immediate future?
The issue we will continue to deal with in the immediate future is, of course, the hard market and the changes it is bringing to the industry. We will have to navigate further changes from our carrier partners and potentially legislatively as well. Our customers need a trusted advisor and advocate, maybe more than ever right now. While the increases and uncertainty are difficult to manage, it is the time when Independent Agents can prove that insurance is not just a commodity and the value we provide to our customers.
Looking down the road five, ten years, what other issues do you see independent agents facing?
The largest issue that I see the majority of our membership is facing is staffing. Being able to find stable, qualified employees who want to learn and work in the insurance industry and our agencies long-term is tough. So much of our business is learned when working day to day in our offices and being able to collaborate and discuss. Work-from-home models make this a bit harder to do. In addition, it creates a struggle to build and maintain a culture that can engage employees long-term.
What about issues the IIA of IL will have to address? The Association is facing an ever-changing “customer” base. I believe the biggest task for the Association will be to decipher how to best serve the needs of this varied membership. Large agencies vs. small agencies, rural vs. agencies in a metro market, and even agents who specialize in different niches or types of insurance.
The IIA is working towards identifying those needs and working with volunteer agents to help provide products and services that will help provide the member agents with a competitive advantage.
In your opinion, what are the key benefits of membership with the IIA of IL?
Relationships, Advocacy, and Education. As I mentioned previously, each agency comes to the Association for their own reason. However, those three items are what brought our agency to the Association in the beginning and have proven time and time again why we continue to participate. No one is able to provide me and my agency with a better pulse on the industry and what is happening in the state.
october 2023 insight 25
continued...
How has association membership affected your life both personally and professionally?
As the old saying goes, iron sharpens iron. Throughout my involvement with the IIA, I have learned from and worked with some of the very best insurance agents in the business. My interactions have helped me in all facets of my business, from carrier interactions and human resource matters to sales and operations. In addition, throughout my entire life, the Association has blessed me and my family with some of the best friends and mentors I could have ever asked for.
Do you have a personal motto or creed by which you live?
Yes, to paraphrase Luke 12:48, “To whom much is given, much is expected.” I have been blessed in my life, and I feel that giving back and helping where I can, whether that is time, talent, or treasure, is the very least I can do.
Tell us about your family. How do they feel about your new role with the IIA of IL?
I am married with three children. My husband Angel and I have been married for 18 years. While he is very busy in his own career, he truly understands our involvement in the IIA and why it is so important to our agency and me. My boys are 14, 12, and 9 years old. Their thoughts and feelings mostly surround sports and video games, not anything Mom does. However, they do understand my
work is important, whether that is in my agency with my customers or the work I am doing with the Association. I would be remiss if I did not mention my mom. She, of course understands better than anyone what the commitment to the IIA means and how it impacts the industry, our customers, and our agency. I also hope she thinks it’s pretty neat I have followed in her path.
What do you like to do in your spare time (hobbies, personal interests)?
Currently, I like to drive athletes to various sporting events and watch them compete. However, outside of watching our boys in their various activities, I love to travel, listen to audiobooks, and spend time outside.
What lessons from your personal life have you incorporated into your business career?
Being kind, honest, and respectful to all was not just an example and expectation I was given as I was growing up but the example I was given as I was able to work with my Grandfather and Mother.
What is one fact about you that people would find surprising?
I do not think that I’m a very “surprising” person. But I have a greatly varied taste in music. From Broadway show tunes to 90s rap and 80s boy bands and, I’ve seen Bob Dylan in concert five times.
26 insight october 2023
Finally, when all is said and done, what is the most important message you hope IIA of IL members take away from your Presidency? After this year, I hope that all members can see at least one new way that the IIA of IL is providing them with a competitive advantage to grow, advance, and/or perpetuate their business into the future - whether that is through a new service, education, new relationships created at an event, or through the advocacy work happening in Springfield. The Association staff and the volunteer agents serving on boards, committees, and task forces are working for the members and the betterment of the IA channel.
october 2023 insight 27
Check out the community - for members only! Here you can share, discuss, ask questions and more! connect.iiaofil.org Join the conversation! See what other members are experiencing in their agencies and chat about it!
“Trust in Tomorrow.” and the “Grinnell Mutual” are registered trademarks of Grinnell Mutual Reinsurance Company. © Grinnell Mutual Reinsurance Company, 2023. grinnellmutual.com PERSONAL | BUSINESS | REINSURANCE TRUST US TO FOCUS ON WHAT MATTERS Your customers have big visions for their small businesses. Our Businessowners policies combine the property, liability, and business-interruption coverages they need to help them grow. Trust in Tomorrow.® Contact us today.
JM Wilson Hires Fritz as Assistant Marine Underwriter
JM Wilson is excited to announce the addition of Amy Fritz as Assistant Marine Underwriter. Her responsibilities include providing vital support to underwriters on a wide variety of new and renewal marine risks, as well as maintaining relationships with carrier underwriters and independent insurance agents in all states that JM Wilson writes.
Prior to joining JM Wilson, Amy gained experience as a paralegal at a law firm specializing in insurancerelated litigation. Additionally, she served as a claim representative for State Farm handling a range of cases including PIP, Fire and Casualty, and S.I.U. Amy is a graduate of Davenport University, where she earned an associate degree in computer technology support. In addition, she has earned CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), and AIDA (Associate in Insurance Data Analytics) designations.
JM Wilson Adds Osborne as Brokerage Underwriter and McHugh as Assistant Underwriter
JM Wilson is pleased to announce the addition of a new Brokerage Underwriter and Assistant Underwriter. April Osborne joins as Brokerage Underwriter. Her responsibilities include underwriting a wide variety of new and renewal professional and brokerage accounts, as well as maintaining relationships with carrier underwriters and independent insurance agents in all states that JM Wilson writes. April brings with her 11 years of underwriting experience in the mortgage industry.
Sean McHugh joins as Assistant Brokerage Underwriter. He is responsible for providing vital support to underwriters with a diverse range of new and renewal professional and brokerage accounts. Prior to joining JM Wilson, Sean served as an account representative at an employee benefits consulting firm for four years. Additionally, he holds a master’s degree in Athletics Administration from Western Michigan University, as well as a Bachelor of Science degree in Youth Program Management from Michigan State University.
RMIC Appoints New Chief Operating Officer
Robert Jacobson, CIOP, CXAP, LSSBB, CIC, Chief Operating Officer, joined Rockford Mutual September 5, 2023. Rockford Mutual’s Board of Directors chose Robert Jacobson to work alongside the CEO to develop the strategic long-term vision of the company. Responsible for leading the Underwriting, Claims, Marketing, IT and R&D teams, Rob will ensure that all activities and operations are performed at the highest levels and in compliance with state and federal laws and insurance department statutes.
Rob brings to the role over three decades of property & casualty insurance experience having held senior executive positions with Liberty Mutual, AAA The Auto Club
Group, and most recently Kingstone Insurance Company. Rob’s expertise has focused on operational excellence in Underwriting, Claims and Customer Service, Strategic Design, and Financial Planning.
Rob holds designations in Lean Six Sigma Black Belt (LSSBB), Customer Experience & Analytics Professional (CXAP), Chartered Insurance Operations Professional (CIOP) and Certified Insurance Counselor (CIC).
SECURA Insurance Named on 2023 RISE Elite 50 Internships List
SECURA Insurance was named on the 2023 Rising Insurance Star Executives (RISE) Elite 50 Internships list, which recognizes the 50 best internship programs in the insurance industry across the U.S. This is the second year SECURA has been named on the list.
RISE recognizes internship programs with high intern satisfaction, meaningful work assignments, opportunities for interns to network with peers and executives, as well as strong diversity, equity, and inclusion efforts.
“Interns play an important role at SECURA, “ said Lindsey Coons, SECURA HR Representative, “Through meaningful work, collaborative interactions, and impactful networking opportunities, we aim to set our internship experience apart from others. We are honored to be named on the RISE Elite 50 Internships list for the second consecutive year.”
SECURA’s internship program was officially established in 2017, but the company has had interns in a variety of roles for many years. SECURA currently has 55 interns working in various roles and departments, including underwriting, information technology, claims, and project management.
The SECURA internship program is structured to provide interns opportunities to network and work with other interns, full-time associates, and executive team members. The program offers job shadows to help interns find their best fit at the company, and 98% of interns say they would like to stay at SECURA for a full-time position after graduation. In 2022, SECURA hired 70% of graduating interns for full-time positions. SECURA invests in its interns through training opportunities and meaningful work assignments. Company leaders engage with interns to give them autonomy in their workload, so interns can gain experience in areas they want to explore.
The internship program encourages interns to get to know each other through company-hosted events, such as executive roundtables, mini golf, and informative sessions from each major department focusing on entrylevel positions interns can apply for upon graduation. The program also partners with SECURA’s Young Professional Network to offer opportunities to network and advance their careers with other young professionals.
To learn more about SECURA’s internship program, visit secura.net/careers/internships.
36 insight october 2023 INSIGHT | associate news
Thank you to our Associate Members.
Diamond Level
Platinum Level
Progressive
Surplus Line Association of Illinois
Silver Level
Imperial PFS
IMT Insurance
SECURA Insurance
Gold Level
Arlington/Roe
Blue Cross/Blue Shield of IL
Keystone Insurance Group, Inc.
Pekin Insurance
West Bend Mutual Insurance Co.
Bronze Level
A. J. Wayne & Associates
AAA Insurance
AMERISAFE
AmTrust North America
Auto-Owners Insurance Co.
Badger Mutual Insurance Company
Berkley Management Protection
Berkley Small Business Solutions
Berkshire Hathaway Guard Insurance Companies
BluSky Restoration Contractors
BriteCo Jewelry & Watch Insurance
Central Illinois Mutual Insurance Company
Chubb
Columbia Insurance Group
Continental Western Group
Cornerstone National Insurance Company
Cowbell Cyber
Donald Gaddis Company, Inc.
Donegal Insurance Group
EMC Insurance
Encova Insurance
Erie Insurance Group
Foremost Choice Property & Casualty
Forreston Mutual Insurance Company
Frankenmuth Insurance
Grinnell Mutual Reinsurance Company
IA Valuations
Illinois Mine Subsidence Ins. Fund
Illinois Public Risk Fund
Indiana Farmers Insurance
Insurance
J M Wilson
Program Managers Group
Liberty Mutual/Safeco Insurance
Madison Mutual Insurance Company
Main Street America Insurance
Maximum Independent Brokerage, LLC
Mercury Insurance Group
Method Workers Comp
Midwest Insurance Company
Nationwide
NHRMA Mutual Workers’ Compensation
Previsor Insurance & Missouri Employers Mutual
PuroClean Disaster Services
Rockford Mutual Insurance Company
ServiceMaster DSI
SERVPRO of Gurnee
Society Insurance
SPRISKA - Specialty Risk of America
Steadily Travelers
UFG Insurance
UIG - The Agent Agency
Utica National Insurance Group
W. A. Schickedanz Agency, Inc./Interstate Risk Placement
Western National Insurance
Westfield
october 2023 insight 37
associate news | INSIGHT
Blank’s Insurance Agency Receives Prestigious Award
During the ARM of IL meeting in August, Blank’s Insurance Agency in Olney, IL received the prestigious “Prairie State Insurance Cooperative Producer & Agency of the Year” award. ARM of IL Executive Director Craig Payan presented the award to Allyson Padilla and Julie Hearring, pictured. This is a traveling trophy ARM of IL awards each year at their summer meeting.
Congratulations to everyone at Blank’s Insurance Agency!
EMC has the knowledge and expertise to protect every square inch of your clients’ needs. And with over 110 years of experience, we’ve become the jack of all trades — from general contractors to electricians to excavators.
You know the drill: emcins.com/contractors-agents
38 insight october 2023
INSIGHT | agency members in the news
All rights reserved.
©Copyright Employers Mutual Casualty Company 2023.
When it comes to protecting your contractor clients Let EMC do the heavy lifting.
Keystone Insurers Group named Arachas Group, LLC its 2023 Illinois Agency of the Year
Keystone Insurers Group named Arachas Group, LLC its 2023 Illinois Agency of the Year at Keystone’s national conference in September.
The award recognizes the agency within each of its states that best exemplifies Keystone’s mission: “Independence works better together.” Criteria includes demonstrating a commitment to growth through leadership mentoring, engaging in technology advancements, employing best practices to improve operations, and developing new income streams to strengthen their business diversity.
Konen Insurance and Joseph M. Wiedemann & Sons Insurance were also recognized as Keystone’s Illinois Premier Agencies.
Congratulations!
october 2023 insight 39
agency members in the news | INSIGHT The security you need. The name you trust. APPLY TO BE AN AGENT: WWW.GUARD.COM/APPLY/ OUR PRODUCTS Businessowner’s Commercial Auto Commercial Package Commercial Property Commercial Umbrella General Liability Homeowners Personal Umbrella Professional Liability/E&O Workers’ Compensation Pay-As-You-Go options with hundreds of payroll partners! Not all Berkshire Hathaway GUARD Insurance Companies provide the products described herein nor are they available in all states. Visit www.guard.com/states/ to see our current product suite and operating area.
Independent, Authorized General Agent for An Independent Licensee of the Blue Shield Association
October 26-27
Virtual Event
16 hours of IL CE credit
CE Available in other States, contact IIA of IL for details
This institute addresses the unique insurance coverage needs of individuals, families, and family members. You will learn to handle the complexities of state-specific personal lines forms. Topics covered: Personal Residential Coverages*, Personal Automobile Coverages*, Personal Automobile Coverages*, Watercraft Coverages, Rental Car Coverages, Flood, Home-based Business, Condominiums, Farm and Ranch Coverages, Mobile Home Coverages, No Fault (PIP), and more!
www.iiaofil.org/education
New Members member agency
For information regarding IIA of IL membership or company sponsorship, contact Tom Ross, Director of Membership Services, at (217) 321-3003, tross@iiaofil.org.
october 2023 insight 41 iia of il news | INSIGHT
Darin Seibel Insurance Agency Bartonville, IL
Jay Paul Langfelder Bartlett, IL
Steadily Overland Park, KS
Universal Property & Casualty Fort Lauderdale, FL
bronze associate member
Illinois Mutual Peoria, IL
Jump Suit Group, Inc. Maynard, MA
SAYATA Boston, MA
copper associate member
for
the insurance professional by the insurance professional
LOOKING FOR AN EXIT STRATEGY?
23. Are you looking for an exit strategy while still continuing to produce for a few years or are you ready to sell now? Paczolt Insurance would like to talk with you! We are an independent agency dating back to the 1970s that is located in the western suburbs. Our focus is on mid-to-small commercial accounts and personal lines. Our companies include EMC, Badger Mutual, Safeco, Progressive, and Travelers. We have the flexibility and capital to get a deal done. Contact:
Susan Troppito
Paczolt Insurance
susan@piaigroup.com
(708) 215-5202
AGENCY OR BOOK OF BUSINESS FOR SALE
34. Small established agency in southern Illinois for sale. Can be sold as just the book of business or the physical location. The book of business includes personal and commercial P&C as well as individual and group medical. The physical location includes the building as well as furniture.
For details, contact Tami Hubbell at the IIA of IL: thubbell@iiaofil.org or (217) 321-3016 and reference blind ad #34.
INDEPENDENT INSURANCE AGENCIES WANTED
17. We are an Independent family-owned agency located in the Chicago area. We are looking to expand through growth and acquisition. If you have a small to medium sized agency and are looking to sell, call or send us a message. We are strictly looking for Personal Lines and Small Commercial accounts with preferred companies.
GALO Insurance Agency, Inc
(847) 832-0888
steve@galoagency.com
We Make Hiring Easier +
CareerPlug’s hiring software helps agents attract more qualified candidates, identify the right candidates with confidence, and improve hiring results.
IIA of IL members have access to a free account that can be used to post jobs, manage applicants, and improve the organizations’ employment brand. Association members can also access a “Pro” version of CareerPlug for a special rate to take hiring to the next level.
Learn more about CareerPlug and check out the IIA of IL job board at www.iiaofil.org.
AGENCY/AGENTS/PRODUCERS WANTED
02. Forest Park/Oak Park agency for over 60 years, will meet your needs by providing space, markets, marketing & sales support, automation, merging with or purchasing your agency. Perpetuation/ Succession Plans, BuySell Agreements also available. We have experienced, educated and dedicated staff for you and your clients. Have access to our numerous companies, office services and many other resources. Retain ownership in your book with contingency. Please look closely at us- we are an agency you want to do business with! We’ve done it before, we know how- we make it easy! Visit our website at forestagency.com/agents.html, or call for a confidential discussion and a list of Agency benefits.
Dan Browne will provide an agency evaluation/appraisal at little cost to you. Please call:
Dan Browne or Cathy Hall
Forest Insurance
(708) 383-9000
www.forestinsured.com/mergers-acquisitions
OPPORTUNITIES/SPACE AVAILABLE/RETAIN OWNERSHIP
13. We are a 100 year old Northbrook agency looking to discuss any mutually beneficial opportunity. Our producers, mergers, clusters and agency purchases receive 50% commissions on new and renewal business without any expenses. We can provide: office space, phones, agency management system, service renewals and changes. The companies we represent are: Badger Mutual, Employers Mutual, General Casualty, Guide One, Hartford, Kemper, Progressive, Rockford Mutual, Safeco, State Auto, Travelers and Met Life. Contact:
Nancy Solomon
Martini, Miller & Schloss, Inc.
(847) 291-1313
Ron@martini-miller.com
AGENCY WANTED
20. Since 2004, Central Illinois Agents Group LLC has been providing independent agents with a variety of markets with contingency opportunities. Agents have availability to several markets that they may not be able to sustain or maintain on their own. We have markets for personal, commercial, agricultural and crop insurance lines. Let us help you get to the next level.
Visit www.ciagonline.com
42 insight october 2023
for contact information. INSIGHT | classifieds
SECURA Insurance and Bedford Underwriters team up to provide a game-winning insurance program for your sports and recreation accounts. Whether your risks involve property, participants, or spectators, we’ll be there with coverages and services tailored specifically to your clients’ needs. Insurance that’s a home run Interested in learning more? Contact Bedford Underwriters at 800-735-1378 ext. 112 or quotes@BedfordUnderwriters.com
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