INSURANCE BARTENDER
THE SUPERHEROES OF THE IIAW “Avengers: Assemble!” is a famous line Captain America shouts during the movie “Avengers Endgame” (from Marvel comics) right before he leads all the characters into battle. How are the Avengers relevant to the IIAW, let alone this article? Well, the team we have assembled at the IIAW are the superheroes our members never knew they needed, but they always wanted. I must say that over the last ten years we have had several talented employees come and go, but the team we have now at the IIAW is special. This is one of the best group of individuals that I have had the opportunity to lead since I joined the IIAW in 2010. Each “insurance superhero” has a unique set of skills and professional experiences that lends itself to the success of our organization and fulfill its mission to help independent agents compete and win. I wanted to take a moment and introduce you to each of them, and provide some additional context into each of their superpowers. We are more than just an Association; we are our members’ strategic business partner, and many of them call on us each day for help and we hope you will too (if you are not already).
Mallory Cornell, Vice President Mallory is one of the leaders of the superheroes at the IIAW, and she is heavily involved in its operations. She is my right hand and helps oversee a variety of functions, but none more important than the Agency Solutions (risk management and consulting) arm of the organization. She is an expert at understanding agency operations and their employees, workflows, and procedures. She is an approved E&O auditor and has helped agencies all over the country stay out of trouble by mitigating claims. 6 | FEBRUARY 2021 |
wisconsin INDEPENDENT AGENT
Her superpowers are teleportation and telepathy. She can assist agencies across the country, virtually or in person. She is where she needs to be when you want her to be there. Mallory takes pride in being available to help at a moment’s notice. She also has the ability to read minds and make people do as she wishes. Her experience has exposed her to many people and experiences. She knows a thing or two, because she has seen a thing or two. Agents are usually left routinely documenting their files which allows her to change the course of an agency’s trajectory of no longer being prone to having E&O claims or internal procedural mistakes. If you need any assistance with making improvements to your agency’s operations or in need of mapping out workflows, she is your superhero.
Kim Kramp, Association & Agency Accounting Manager Kim has been with the Association for almost 10 years which makes her one of the wisest superheroes at the IIAW. Kim handles the accounting for the Association and is one of our resident experts at our Association and agency management systems. She is routinely called upon to help agencies clean up their books, to take over an agency’s bookkeeping functions or to help train new hires on the accounting functions of an agency management system such as PartnerXE, Applied Epic, TAM as well as Vertafore and Hawksoft. Her superpower is time travel and restoration. She can go back into time to restore some of the most complex bookkeeping mistakes. She has also used her time travel abilities to peer into the future to better assist agencies in projecting and preparing for their annual budgets.
