Dr. Abu

From patient centered to patient driven care Ahmed M AbuAbah, MD Chief Executive officer

Disclosure Ahmed M AbuAbah MD I have NO actual or potential conflict of interest in relation to this activity.

I do not have any relevant financial relationships with any commercial interests.

Princess Nourah Bint Abdulrahman University

ď‚Ą October 2008 a royal decree was issued to

establish the first girls university in Saudi Arabia.

Princess Nourah bint Abdulrahman University

 20 Billion SAR  8 million square meters in

size

Princess Nourah bint Abdulrahman University

ď‚Ą The campus was completed in a record 25 months

Princess Nourah Bint Abdulrahman University 2011

ď‚Ą Grand opening was on

May 2011

PNU Campus

Central Library ď‚Ą Holding more than 4.5 million books

PNU Campus Convention Center ď‚Ą Can hold more than 4,000 spectators

PNU Campus

Community Centers  Stadium (7,000 spectators)  Gymnasium  Olympic pool  Running tracks

PNU Campus Automatic Train ď‚Ą The campus is connected by 14 train stations consisting of 22

automated trains circling the colleges and housing compound.

PNU Campus – Residential Area

 PNU is provides a dormitory for

female students

 5,904 bedrooms  340 bedrooms for students with

special needs

PNU Campus – Residential Area

 400 villas for faculty

members  More than 1,000 apartments for others staff

PNU Campus – Residential Area

ď‚Ą Schools and nurseries for

girls and boys with a capacity of up to 720

PNU Campus – Nurseries and Schools

Service Areas

Service Areas

Service Areas

PNU Enrolled Students

 46,289 Students  15 academic colleges.

Health Colleges  College of Medicine  College of Dentistry  College of Nursing  College of Health Sciences and

Rehabilitation  College of Pharmacy

Simulation Center ď‚Ą The largest in the Middle East.

Research Center

ď‚Ą Consists of 36 laboratories

for students and faculty.

King Abdullah Bin Abdulaziz University Hospital

King Abdullah Bin Abdulaziz University Hospital

ď‚Ą Located in Riyadh as part of

PNU campus.

ď‚Ą The teaching hospital for

Princess Nourah University

King Abdullah Bin Abdulaziz University Hospital Sep 2009 2010 Oct ď‚Ą State of the art facility

covering an area of 99,733 m2

ď‚Ą 300 bed, single beds.

March 2010 April 2011

King Abdullah Bin Abdulaziz University Hospital ď‚Ą The hospital is preparing its

Facilities People and Processes for service rollout beginning in 2015

Inspired by our Vision

KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in Women’s Health, Adolescent Health, and Child Growth and Development.

our Mission

We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education, and research.

Centers of Excellence

Women’s Health Child’s Growth & Development

Adolescent Health

Our values  Patient-driven culture  High reliability  Professional ethics  Teamwork  Performance driven  Learning and sharing

Patient-driven culture

ď‚Ą We empower our patients and

their families to become active partners in enhancing their health and wellness.

Centric vs. driven in language

ď‚Ą Centric as having (something) as a central interest, influence,

subject, etc. ď‚Ą Driven as operated, moved, or controlled by a specified

person.

Patient-centered vs. patient-driven

Patient driven ď‚Ą The role of the patient shifts

from minimally informed to an active participant, collaborator, and engaged in his/her care.

How to become patient driven?

A Patient-driven facility is characterized as having high level of: 1. Transparency

How to become patient driven?

2. Customization

How to become patient driven?

3. Collaboration and patient choice

How to become patient driven?

4. Responsibility-taking

How to become patient driven?

5. Quantitative, predictive and preventive aspects

Creating the Patient driven model of care  The emerging methodology of patient-driven care

involves:  Health Social Networks  Customization of care  Self-tracking

I. Creating the Health Social Networks  Creating the health social network

involves creating a portal for patients to find:  Resources  Emotional support groups / activities  Access to physicians for Q&A

I. Creating our Social Network  Through the establishment of:  New Media Section in the Public Relation and Marketing Department.  Social Network Health Education and Promotion Team.  Supporting hospital website design to include resources and services.  Hospital smart phone application.  Patient and family resources rooms in the hospital facility.

II. Personalized care

Personalized care

 Ensuring patient privacy throughout the facility.  Single patient rooms (300 single rooms)  ED single treatment rooms  Patient Experience journey

II. Personalized Medicine ď‚Ą The caretaker becomes a care consultant, co-collaborator in

generating health plans together with the patient. ď‚Ą Creating personalized screening programs, annual check ups

based on history and current health.

III. Self tracking tools

III. Self tracking tools  Through access to their Electronic

Health Record.  Request / view reports  Update biographical data  Make appointments

III. Self tracking tools

ď‚Ą Health tracking Apps

Key characteristics that will transform care delivery to patientdriven care

 committed seniors leadership  Using data to drive change — using regular collection and

feedback of patient care experience  Engaging patients and family as partners

Key characteristics that will transform care delivery to patientdriven care

ď‚Ą Building staff capacity and a supportive work environment ď‚Ą Ensuring accountability at all levels for improving patient care

experience ď‚Ą Fostering an organizational culture that strongly supports learning and improvement

Disclosure Ahmed M AbuAbah MD I have NO actual or potential conflict of interest in relation to this activity.

I do not have any relevant financial relationships with any commercial interests.

King Abdullah bin Abdulaziz University hospital A vision towards excellence

Thank you