Customer Service: The next goal to reach out! If you learn the art of keeping customers happy, it will keep the door open for earning windfall
profits. Fail to do so and your company will face the wrath of customers, spelling its eventual doom. In order to connect with your clients you need to value your customers and their needs. This requires that you stay upto date with the current customer service trends and constantly look for ways to enhance your offerings and improve the overall user experience.And for this you need to implement a robust customer identity management that records the digital identities of your valuable customers and provides you a deep insight of their profile which in turn makes you able to understand the requirements of them. One thing that is needed to keep in mind in order to get this is that it should be scalable and flexible as it is not possible to have an exact range of the user interacting with your service on a daily basis. This range can be varied from a few to thousands so go for a cloud based service for managing these digital identities. Here are 3 main customer service predictions that help an organization to redefine its tendency to serve its customers. Customer Service using Video Technology
The convergence of time and technology has made the customer service more complex. The 21st century can be said to be a technological era with innumerable innovative technologies becoming the very part of our lives.
Today Millions of people around the world are using millions of technical platforms to always connect with others like Skype. Video technology provides a smart communication channel for companies to connect with the customers. In fact, some forward thinking companies have started to use video technology to serve customers.
Amazon's Mayday service is the very common example of this which allows owners to have face to face integration with customer service representatives in case of any issue with the tablets. 24/7 Customer Experience
Forbes contributor and customer experience consultant Micah Solomon stated that the trendy word today is Omnipresence in all channels. More and more companies are stepping up the game to ensure that the communication line is open 24 hours a day and 7 days a week. You should consider employing night owls or outsource your customer service to deliver service during odd hours of the day. The customers today expect the company to keep its doors open all day long to resolve issues, complaints and queries. Online Customer Service and Reviews
Today customers are smart enough to judge a product before they use it. They only buy a product or leverage your service if it has good reviews. So you can say nowadays it becomes essential for an organization to focus on online reviews and feedback services As a final note, i would like to say that we live in a technologically advanced era where providing
quality products is not enough, offering an excellent customer service is needed to keep you on the top. Reputable companies are already adopting 360 degree holistic customer service. If you want your business to remain afloat, it is vital that you adopt the latest trends in delivering services to your customers. Source: http://identityblog.jigsy.com/entries/business/customerservicethenextgoaltoreachout!