Customer Service: The next goal to reach out! If you learn the art of keeping customers happy, it will keep the door open for earning windfall
profits. Fail to do so and your company will face the wrath of customers, spelling its eventual doom. In order to connect with your clients you need to value your customers and their needs. This requires that you stay upto date with the current customer service trends and constantly look for ways to enhance your offerings and improve the overall user experience.And for this you need to implement a robust customer identity management that records the digital identities of your valuable customers and provides you a deep insight of their profile which in turn makes you able to understand the requirements of them. One thing that is needed to keep in mind in order to get this is that it should be scalable and flexible as it is not possible to have an exact range of the user interacting with your service on a daily basis. This range can be varied from a few to thousands so go for a cloud based service for managing these digital identities. Here are 3 main customer service predictions that help an organization to redefine its tendency to serve its customers. Customer Service using Video Technology