LIGHT READING INLAND POWER AND LIGHT inlandpower.com
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SmartHub The Center for Member Engagement Inland Power successfully launched SmartHub with its members in June 2015. This upgrade delivers increased customer service options, account information and ease of use to our valued members. SmartHub allows members to have access to complete account information such as: • View billing & payment history • Change your password or personal information on your account • Detailed electric usage information • Report an issue • Pay your bill and manage payment methods • Set up automatic payments • Customize notifications and alert reminders To pay your bills or utilize any other feature with SmartHub, simply go to inlandpower. com and click on “Pay Bill / View Usage” or download the app for your smart device. Below are some examples of how our members are benefiting from this valuable tool.
SmartHub Success Story #2 An Inland Power member contacted our office to let us know that they had just installed a new energy efficient HVAC system in their home. They were surprised that their power bill had remained about the same. Inland Power’s conservation specialist visited the member’s home to evaluate and found that the new HVAC system had not been installed correctly. The member had the installer come back to fix the issues and they were able to login to the SmartHub website to see an immediate reduction in their energy usage. The usage was closer to what they had been expecting.
Inland
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SmartHub Success Story #1 An Inland Power member contacted our office with a high bill complaint. They are a seasonal member and believed that they had everything turned off in their home and did not understand why their monthly bill was not as low as they thought it should be. After troubleshooting with our conservation department, they narrowed the problem down to possibly a bad well pump or dry well. They started by turning the well breakers off. As you can see from the SmartHub graph above it made an immediate reduction in their energy usage. This powerful tool could show our member immediately that the problem was the pump.
our members.
SmartHub Success Story #3 An Inland Power member had been checking his SmartHub account on a frequent basis. He noticed consistent spikes to indicate his irrigation/domestic well was recharging even though he wasn’t using water. He checked out his well and found that one of his pipes was leaking and therefore running constantly. He was able to fix the pipe and see his energy usage stabilize and return to his normal usage.
i n l a n d p ower i s m y c oope rat ive
ENERGY SAFETY School’s Out for the Summer Summer is here and this is a good time for parents and grandparents to share a few electrical safety reminders with their kids or grandchildren. The safety basics checklist includes: • Never touch an outdoor wire with any part of your body, toys or other objects. • Do not climb trees near power lines. • Never climb a utility pole, or play on or around electrical equipment. • Keep electrical toys at least 10 feet away from pools or wet surfaces. Never enter an electric substation for any reason – not even to rescue a pet. • Fly kites and other toys in open areas and away from trees and power lines. • Don’t try to retrieve balloons, kites or other objects from power lines or other electrical equipment. Instead, call Inland Power at (509) 747-7151.
We wish all of you a safe, healthy and happy summer!
WE ARE A MEMBER-OWNED ENERGY COOPERATIVE COMMITTED TO SAFE, RELIABLE SERVICE AT COMPETITIVE RATES.
2016 SCHOLARSHIP WINNERS
- i n l a n d p o w e r m i s s i o n stat e m e n t
2016 SCHOLARSHIP WINNERS ANNOUNCED
OWNING YOUR OWN COOPERATIVE HAS ITS ADVANTAGES
Inland Power is pleased to announce the winners of the 2016 Excellence Award scholarships. The 18 scholars chosen will receive $1,000 toward their college education courtesy of Inland Power. • • • • • • • • • • • • • • • • • •
Ryan Axtel - Cheney High School Emily Bahr - Gonzaga Prep Katy Burge - Arizona State University Megan Dehle - Mt. Spokane High School Sarah Forester - Mt. Spokane High School Tony Hazel - Mt. Spokane High School Nathan Hopkins - Davenport High School Seth McCombie - Brigham Young University Aaron Morrill - Spokane Community College Shayla Payne - Cheney High School Abby Mae Pederson Lewis-Clark State College Rachel Pilgeram - Mt. Spokane High School Jacob Ross - Central Valley High School Lanessa Simon - Harrington High School Leah Swannack - Cheney High School Krista Swiger - Mary Walker High School Peyton Van Pevenage Davenport High School Mariah Wollweber Christian Heritage High School
Inland Power Allocates 2015 Margins Everyone who receives electricity from Inland Power is a member and owner of the cooperative. Annually, Inland Power assigns a percentage of margins (profits) to each member based on the amount of power you used over the course of the year. You will find your 2015 capital credit allocation printed on your July bill, or if you don’t receive a bill in July, a letter will be sent to you.
Unclaimed Capital Credit Checks
Capital credits are calculated by Inland Power based on the amount of electricity that you use. The credits begin to accumulate automatically once you start buying power from Inland. The longer you’ve been with the co-op and the more power you have purchased, the larger your capital credit balance will be.
Last year, Inland issued $1.5 million in capital credit patronage checks. There were 23,866 checks issued and some of these checks were returned to the co-op marked “address unknown.” Perhaps you or someone you know is one of these members. To find out, please visit our website under My Account, Capital Credits at www.inlandpower.com.
Your capital credits will be refunded sometime in the future. Until capital credits are refunded, they provide needed equity to finance operations, system improvements and to cover the cost of maintaining the electric distribution system.
One of the unique benefits of co-op membership is receiving capital credits. Because Inland is a member-owned nonprofit electric utility, a portion of your capital credit balance is returned to you, our members, in the form of a capital credit check.
Even if you move off of Inland Power’s lines, capital credits will remain in your name. Be sure we have your current mailing address so future refund checks reach you when the payout time comes. Owning your own utility has its advantages!
VISIT INLANDPOWER.COM FOR MORE ENERGY EFFICIENCY TIPS
Join Inland Power at Cheney Farmer’s Market and Save $ Join Inland Power every Tuesday in July from 2 p.m. to 6 p.m. at the Cheney Farmer’s Market. Bring an Inland Power statement or provide your address to confirm that you are a current member of Inland Power. Our members can: 1. Purchase energy efficient LED bulbs for your home at the bargain price of $1. 2. Exchange incandescent or CFL bulbs and receive LED bulbs for free. Inland Power will take care of the recycling. 3. Purchase an advanced power strip for $10. 4. Receive a free low flow shower head. We will have all of these items with us at our booth. Come join us and save!! Please contact our conservation department at (509) 789-1801 for future events.
Cooperatively - we all save more! 10110 W HALLETT ROAD
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SPOKANE, WA 99224
inlandpower.com