Welcome to Your Vacation Home!
Pier 57, Unit 502 Francisca Rodríguez 174, Zona Romántica, Emiliano Zapata, 48380 Puerto Vallarta, Jalisco, Mexico
Contact:
Kash Vaswani / Juan Carlos Ph. +1 306 501 3886 / +52 1 322 128 9356
WELCOME Welcome to your slice of paradise! Welcome to Pier 57, your home away from home in the beautiful seaside resort of Puerto Vallarta, famous for its beaches, mountains, water sports, restaurants, bars, excursions and more. This welcome book is intended to acquaint you with all the features of our home, and share with you some of our favorite restaurants and activities. You will find a bound copy of this guide in the home.
Your apartment We have sought to furnish and equip our home to a high standard, and to anticipate your needs by providing all the things you might want for a luxurious stay.
This home features an innovative modular concept with three retractible “pocket” walls that can be used to create a separate and distinct living room/kitchen, master bedroom and TV den; or a completely open-concept loft-style studio apartment. The
1,100-square-foot unit also includes two bathrooms adjoining the master bedroom and TV den, and a balcony spanning the entire length of the apartment.
Luxury amenities include exquisite marble flooring, custom Italian kitchen cabinetry, quality appliances, a large-screen smart television, home automation devices, free telephone and wi-fi, and diffused LED lighting for a soft elegant environment.
Floor Plan
ARRIVAL & DEPARTURE INFORMATION ARRIVAL INFORMATION ARRIVING BY AIR If you are travelling to Puerto Vallarta by air, you will arrive at Licenciado Gustavo Diaz Ordaz International Airport north of downtown, approximately 6.2 miles (10 kilometres) north of Pier 57. It takes about 25 minutes to get to Pier 57 under normal traffic conditions. AIRPORT PICKUP/DROP OFF We would be happy to pick you up at the airport when you arrive and/or drop you off when you depart. The charge will be US$25 each way. If you would like to take advantage of this service, please notify our local property manager and provide your flight information. For pickups, our manager will meet you with a sign displaying your name just outside the main airport exit. FROM THE AIRPORT VIA TAXI You also can take a taxi from the airport. To use an airport taxi, buy a pre-paid taxi voucher in the airport lobby for Zona Romantica (Zone 2). As of November 2018, the fixed taxi fare for travelling from the airport to Pier 57 was 340 pesos. Or, to save money, you can walk across the pedestrian bridge outside the airport and catch one of the non-airport taxis lined up along the highway, or hail an Uber there. The Pier 57 address is Francisca Rodríguez 174, Zona Romántica, Emiliano Zapata, 48380 Puerto Vallarta, Jal., Mexico. ARRIVING BY CAR If you are driving to Pier 57 by car, please click this link for Google driving directions https://goo.gl/maps/gxUjEbDox8L2
PARKING There is no onsite parking at Pier 57. We recommend paid parking at the nearby public parking facility Estacionamiento Malecón, located about three blocks away at Venustiano Carranza and Olas Altas. https://goo.gl/maps/CDHhy5GDrcD2 CHECK-IN TIME Check-in time is 4:00 pm. We can sometimes arrange an early check-in, so please contact us if you arrive early and we'll do our best! GUEST REGISTRATION Please let us know the full names of all guests who will be staying in the apartment. We need to inform Pier 57 Administration and Security to allow access to authorized guests.
DEPARTURE INFORMATION CHECK-OUT TIME Check-out time is 11:00 am. Should you require a later check-out, we will do our best but you need to let us know in advance. If we have guests arriving that day, it will be almost impossible to offer late check-out due to the cleaning that needs to done to prepare for those guests. CHECK-OUT PROCESS When you leave, please: - set the thermostat to 80F / 29C - run the dishwasher - make sure the front door is closed securely.
GETTING YOURSELF ORIENTED OVERVIEW OF THE AREA
https://goo.gl/maps/bkYMoveQS632
ABOUT THE ACCOMMODATION INSTRUCTIONS / INFORMATION AIR CONDITIONING / HEATING You will find a Nest thermostat on the wall in the master bedroom. To adjust the temperature, just rotate the dial. We find that a setting of 78F/25C to 80F/27C keeps the temperature and humidity sufficiently comfortable. Please make sure all windows and outside doors are closed while the air conditioning or heat is operating to ensure maximum efficiency. BED LINENS / TOWELS Extra bath towels and bed linens can be found in the right-side cabinet in the TV den. There are also striped beach towels in a beach basket for you to use at the beach. You do not need to take towels to the rooftop pool; towels are provided there. BLINDS Our home is equipped with motorized blinds. To operate: 1. Press the right side of the circle on the remote control wand (3 o’clock position) to illuminate all of the red lights, which represent all of the blinds. 2. To operate all of the blinds at once, press the top side of the circle (12 o’clock position) while all red lights are illuminated to raise the blinds, or press the bottom side (6 o’clock position) to lower them. 3. To operate the blinds individually, press the right side of the circle (3 o’clock position) until only one red light is illuminated, then press the top side of the circle (12 o’clock position) to raise the designated blind, or the bottom side of the circle (6 o’clock position) to lower it. The first (top) light represents the first blind (closest to the kitchen), the second light represents the second two blinds, and the third and fourth lights represent the bedroom blinds.
BREAKAGE/SECURITY DAMAGE DEPOSIT We understand that sometimes accidents happen. Should you break anything, please let us know immediately – if it's minor we usually won't charge. If it's a larger issue (e.g. the TV screen!) we would like to come to an agreement on cost before you leave to avoid any issues later. Thank you! Please let us know if anything breaks or stops functioning during your stay. We check the property and all inventory before you check in and after you check out to ensure everything is working properly. CEILING FANS Our home is equipped with ceiling fans to help keep you cool. Each fan is operated by a switch on the wall or by a pull chain on the fan. CLEANING You will find the house clean on arrival but please let us know if you are not satisfied. We will provide at least one interim cleaning during stays of at least six nights. Let us know when you would like to schedule interim cleanings. If you would like more frequent cleaning service, please let us know and we can arrange this for an extra payment. COFFEE We like coffee, so we have equipped our apartment with two coffee makers: a Technivorm Moccamaster for regular coffee and a Nespresso machine for espresso shots. Here’s a primer: Technivorm Moccamaster 1. Fill water reservoir to the desired level with cool, fresh filtered water or bottled water: 3.5 cups of water for one 12-ounce cup of coffee (Starbucks “Tall” size), 6 cups of water for two 12-ounce cups of coffee, 8 cups of water for three cups of coffee, and 10 cups of water for four cups of coffee. Replace water reservoir lid. 2. Place a standard #4 white paper filter into the brew-basket.
3. Spoon ground coffee into the filter: 3 level tablespoons for one cup of coffee, 5 tablespoons for two cups of coffee, 6 tablespoons for three cups of coffee, and 8 tablespoons for four cups of coffee. Tamp down coffee with the back of a spoon. 4. Place brew-basket on bracket with outlet arm positioned over the center of the brew-basket. 5. Adjust slide on front of brew-basked to open (upper) position. Caution: brewbasked will overflow if slide is in closed (lower) position. 6. Place thermal carafe beneath the brew-basket. 7. Switch the power switch to the “on” position. The orange light will illuminate when the thermal carafe is placed properly against the white button at its base. 8. The brew process will quickly begin; water will be brought to a boil, rising through the brewer across the outlet arm and into the brew-basket. Brew process is complete in 4-6 minutes. 9. Remove the carafe and screw in cap loosely to facilitate pouring. 10. Switch off the brewer. 11. Dispose of coffee grounds and filter. Nespresso Machine 1. Fill container at rear of machine with water. 2. Lift silver handle on top and insert espresso capsule into opening. 3. Close hatch door and place cup under outlet. 4. Press middle button on top for “Lungo” size (110 ml. or 3.71 fl. oz.), or third button (with small-cup symbol) for “Espresso” size (40 ml. or 1.35 fl. oz.). 5. When finished, lift silver handle again to drop used capsule into holding bin.
COOKING APPLIANCES The apartment is equipped with a five-burner gas cooktop, an electric oven and grill, and a microwave oven. When grilling, please leave the oven door open. You also will
find a blender and toaster in the pantry closet to the right of the cooktop, above the microwave oven. DISHWASHER Dishwasher detergent is located under the kitchen sink. Fill the receptacle on the inside of the dishwasher door, slide the cover shut, press “normal” cycle (or another option), then press the start button and close the door. DOOR LOCK There is smart lock on the front door. We will send you the access code separately by email. To unlock the door, simply press on the “Yale” button, then enter your access code. When leaving, just press the “Yale” button. FITNESS CENTER On Pier 57’s rooftop terrace there is an indoor, air-conditioned Fitness Center, with three TechnoGym treadmills, three Cybex elliptical trainers, a Cybex stationary bicycle, a Cybex barbell structure, and 1-to-10 kilogram dumbbells. The center is open to guests from 10:00 am to 11:00 pm. MUSIC On the desk in the TV den is a Google Home smart speaker that can be used to stream music and perform numerous other functions by voice command. Wake up the speaker by saying “Hey Google,” then ask it a question or give it a command. It can understand and speak both English and Spanish. REFRIGERATOR / FREEZER The refrigerator has an exterior water dispenser on the door and an ice maker in the freezer. You shouldn’t need to adjust any settings. If you run into any difficulties (e.g. if it's not cooling efficiently), please let us know. ROOFTOP TERRACE Pier 57 boasts one of the most spectacular rooftops in all of Latin America, featuring a huge infinity-edge saltwater swimming pool, two jacuzzis, plenty of comfortable chaise lounges and umbrellas, three private cabanas with televisions, and a bar serving drinks from noon to 10:30 pm every day except Wednesdays. Towels are
provided at the bar. Please do not reserve lounges or chairs by leaving towels or personal items without being present. When leaving the rooftop, please place garbage in cans and return furniture to its original position. Also, please be considerate of others by using headphones or earbuds when playing personal music. SECURITY SAFE There is a small security safe for your valuables on a shelf in the master bathroom closet. To operate the safe: 1. With door open, press red “reset” button on back edge of door. The yellow “proceed” light should illuminate. 2. Close door. 3. Enter your preferred 3- to 8-digit password on the keypad, followed by “A” or “B.” 4. Turn knob to the left to lock safe. 5. To open, enter password and turn knob to the right. 6. To re-lock, just close door and turn knob to the left. 7. If you lock the safe and can’t remember your password, call our local property manager, Carlos Fragoso. TELEPHONE You may use the landline telephone in the apartment to make and receive free calls to or from anywhere in United States, Canada or Mexico. Its number is 322-6884182. To call this number from the U.S. or Canada, your caller should dial 00-52 first. To call a local Mexican landline, simply dial the 7-digit local number of the party you are calling. To call a Mexican cell phone within Puerto Vallarta’s area code, dial 044 + area code + 7-digit local number. To call a Mexican cell phone outside Puerto Vallarta’s area code, dial 045 + area code + 7-digit local number. To call a U.S. or Canadian number, dial 00 + 1 + area code + 7-digit local number. To call a Mexican number from an American cell phone, dial 011 + 52 + 1 + area code + 7-digit local number.
TELEVISION / DVD PLAYER A 55-inch Samsung smart television is mounted on a motorized riser inside the cabinet in the TV den, offering Netflix, YouTube, Amazon Prime Video and other programming sources. To operate the TV: 1. Turn on the power strip inside the TV cabinet. 2. Press the button on the right side of the TV cabinet to raise the TV. When the TV begins to rise, catch the cabinet top-hatch so it doesn’t slam open. 3. Turn on the TV using the Samsung remote control wand. 4. Press the right or left side of the circle on the remote to highlight your desired source (Netflix, YouTube, etc.), then press the button in the center of the circle. 5. Adjust the volume by pressing the volume button on the remote or by pressing the microphone button and speaking a command. If you want to watch a DVD: 1. Turn on the DVD player inside the cabinet by pressing the power button on the Sony remote control wand. 2. Insert disc. 3. At the screen that says “Device not detected,” select “cancel.” 4. Press the “play” button on the Sony remote. WASHER / DRYER A clothes washer and dryer are located in the utility closet next to the refrigerator, along with a supply of detergent for your use. To operate the machines, simply select the program you want, place the detergent in the tray, close the door, and hit start.
WATER
Puerto Vallarta has modern water treatment and purification systems. Its municipal water has won numerous awards for purity and cleanliness, and is generally safe to drink right out of the tap. Nevertheless, we have installed water filters and a Polaris Scientific Ultraviolet Sterilization System for water at the kitchen sink and on the door of the refrigerator. It’s specially designed to kill microorganisms such as bacteria, viruses, mold and yeast. WIFI / INTERNET Free wi-fi is provided in the apartment. Network ID: INFINITUM4D7D Wi-Fi Password: 0653022298 If there is any loss of internet service please contact us. User manuals for many of the appliances and electronics in the apartment can be found in the bottom drawer on the left side of the cabinet in the TV den.
SAFETY INFORMATION & RENTAL RULES RULES & REGULATIONS QUIET TIMES Please do not make excessive noise after 11:00 pm. SMOKING Absolutely no smoking or vaping is allowed inside the unit, on the balcony, or in the common areas of Pier 57. This policy is strictly enforced. BALCONIES Please do not hang beach towels or clothing over the balcony railings to dry.
SAFETY INFORMATION EMERGENCY EXIT There is a staircase leading up to the rooftop and down to street level. When exiting our apartment, turn left. The stairs will be on your right. FIRE EXTINGUISHERS A hand-held fire extinguisher is located in the utility closet on the shelf above the washer and dryer. Larger fire extinguishers are located next to the elevators in each floor.
GAS AND WATER SHUT-OFF VALVES
The gas and water shut-off valves for unit 502 are located in the alcove almost directly across the hall from the unit’s front door. The yellow valve handle is for gas; the orange is for water. The valves are open when the handles are lined up with the pipes, and closed when the handles are perpendicular. SMOKE & CARBON MONOXIDE DETECTOR A Nest Protect smoke and CO2 detector is located on the ceiling in the entry way. If it detects a hazard, a voice will clearly call attention to the danger and a loud alarm will sound. The detector is battery-powered, so will not be affected by a power outage.
USEFUL CONTACT NUMBERS TELEPHONE NUMBERS YOU MAY NEED CASA HILL PROPERTY MANAGERS Kash Vaswani, 00-1-306-501-3882, kash@casahill.com Juan Carlos Fragoso, 322-130-3015, donquijote.1957@hotmail.com PIER 57 ADMINISTRATOR Ana Borbolla, 322-278-1102, admonpier57@gmail.com SECURITY OFFICERS Use the white telephone on the wall next to the kitchen to call security at the front desk in the lobby. OWNERS Scott and Dawn Peterson, 00-1-973-900-2806, scott.peterson52@gmail.com EMERGENCIES 060 / 911 Firefighters: 322-223-9476 or 322-223-9478 Red Cross (emergencies): 065 Red Cross (ambulance): 066 or 322-222-1533 Police: 322-290-0512 or 322-290-0513 or 322-290-0507 Civil protection: 322-224-7701 Road police: 322-226-8082 HOSPITALS AND CLINICS Hospital Medasist at Insurgentes and Dieguez, 322-223-0656 Hospital CMQ on Basilio Badillo north of Insurgentes. 322-223-1919 San Javier: 322-226-1010
Servicio Medico de la Bahia: 322-222-2627 Hospiten: 322-226-2080 Ambulancia Global (24/7): 322-209-1123 Life-line Ambulance: 322-209-0622 AIRLINES Aeromexico: 322-225-1777 Air Canada: 322-221-1212 Alaska Airlines: 322-221-2610 American Airlines: 322-221-1799 or 0-1-800-904-6000 Delta Airlines: 0-1-800-123-4710 Frontier Airlines: 00-1-801-401-9000 Interjet: 0-1-800-011-2345 Magnicharters: 0-1-800-672-2424 Southwest Airlines: 0-1-800-083-1178 TAR: 0-1-55-2629-5272 United Airlines: 0-1-800-900-5000 Viva Aerobus: 33-4777-0770 Virgin America: 00-1-877-359-8474 Volaris: 0-1-800-122-8000 West Jet: 00-1-800-514-7288 CREDIT CARDS American Express: 0-1-800-504-0400 MasterCard: 0-1-800-366-3100 Visa: 0-1-800-706-6600
RESTAURANTS AND ACTIVITIES Favorite Restaurants Here’s a rundown of the restaurants we’ve enjoyed the most in the years we’ve been coming to central Puerto Vallarta. Cheap and basic: El Buen Gusto* (Calle Rodriguez) Cafeé San Angel* (Olas Altas) Cuates y Cuetes* (Calle Rodriquez at beach) El Campanario (across from cathedral) Semi-Fine Dining: La Palapa* (on the beach at Calle Pulpito) Di Vino Dante* (Calle Badillo) Archie’s Wok* (Calle Rodriguez) Ortensia Funiculi* (Calle Gomez) Daiquiri Dick’s* (Calle Carranza at beach) The Blue Shrimp* (Calle Carranza at beach) River Cafeé (on Isla del Rio Cuale) Vitea (on the Malecon at Calle Libertad) Siam (Calle Madero) Sapori di Sicily* (Olas Altas) Bravos Cafeé (Madero) Coco Tropicale* (on the malecon at Badillo) Middle Ground: Joe Jack’s Fish Shack* (Calle Badillo) El Mole de Jovita* (Calle Badillo) Casa Tradicional (near cathedral) Specialty:
Salud Super Food (smoothies, rice bowls)* (Olas Altas) Derby City Burgers* (Calle Rodriguez) Dee’s Coffee Company* (Calle Rodriguez) The Coffee Cup* (Calle Gomez) El Torito (ribs) (at Calle Carranza at Calle Vallarta) 116 Pulpito (pizza)* (Calle Pulpito) Pingui* (gelato) (Olas Altas) * closest to Pier 57
Activities Here are some of the things we’ve done and liked well enough to suggest: Having morning coffee on the Los Muertos Pier, watching the boat traffic and pelicans. Watching cruise ships steam in and out of port from our balcony. Getting a massage, manicure or pedicure at Metamorfosis Day Spa, 159 Francisca Rodriguez (across the street from Pier 57), 322-222-6162 Jungle ziplining and other mountain and water tours with Vallarta Adventures, www.vallarta-adventures.com Visiting Vallarta Botanical Gardens, 15 miles south of Pier 57 on Highway 200. Snorkeling at Las Marietas Islands and Los Arcos. Taking a variety of walking food tours with Vallarta Eats, www.vallartaeats.com. Browsing the shops along Basilio Badillo, along Isla Cuale, and the “flea market” and shops just north of Rio Cuale Strolling along the two-kilometre malecon (beach-front boardwalk) at sunset.
Watching for iguanas in the trees at River Cafeé . Making a day trip to Yelapa on the south shore of Banderas Bay. Take a water taxi from Los Muertos Pier at the foot of Francisca Rodriguez. Traveling north to the charming little beach towns of Bucerias and Sayulita, with a stop at the dramatic Punta Mita peninsula with its high-end resorts. Best to rent a car for this, but bus service is also available.
LOCAL TRANSPORT BUSES Puerto Vallarta has an extensive and inexpensive bus system that can take you all around town as well as to destinations north and south. For details, log into https://visitvallarta.com/essentials. TAXIS / UBER Both taxis and uber vehicles are plentiful in Puerto Vallarta. Tourists are usually advised to agree on price before beginning a ride.
WHERE'S THE NEAREST? BANK / ATM The nearest bank to Pier 57 is a branch of Banorte, located on Olas Altas between Basilio Badillo and Venustiano Carranza. It has ATMs and a foreign exchange window. To change foreign currency into pesos, bring your passport and a copy of its main page. There is also a foreign exchange office and ATM at Banregio on Basilio Badillo. CHURCHES Puerto Vallarta’s landmark Church of Our Lady of Guadalupe is located in Zona Centro on Hidalgo between Calles Zaragoza and Iturbide. A bilingual mass is conducted on Sundays. The church’s beautiful bell tower, visible from your apartment, is topped by a wrought-iron crown designed to resemble one worn by Empress Carlota of Mexico. Another catholic church, Iglesia de la Santa Cruz is located at Cardenas and Aguacate. Paradise Church PV, in the Act II theatre at Badillo and Insurgentes, is a nondenominational church.
CONVENIENCE STORES There are numerous Oxxo convenience stores within a few blocks of Pier 57. PHARMACIES You will find many small “farmacias” along the streets of Zona Romantica. For a much larger selection, visit Farmacia Guadalajara at Insurgentes and Cardenas, or Farmacia Benavides at Insurgentes and Badillo. GROCERY STORES There is a small grocery store, Xochitl Supermini, on Olas Altas between Rodriguez and Dieguez. The nearest large grocery store is Ley Supermarket at Avenida Mexico and Uruguay, a few blocks beyond the northern end of the malecon. There are also numerous open-air produce and other food stands at the Emiliano Zapata Market between Cardenas and Carranza north of Camichin.
