Therefore, key processes highlighted under duty of intervention within the Duty of Care Maturity Model matrix are:
Crisis management
Post-deployment de-briefing Complaints mechanism
• The management of a ‘crisis’, which is an event that requires a response greater than that possible through routine management or procedures.
• A meeting to ask a series of questions about a completed trip or undertaking.
• An established process by which individuals can report complaints to the organisation about the organisation’s activities or its staff.
Disciplinary/sanctio ns procedures
• A process through which individuals are disciplined due to non-compliance of organisational rules. Sanctions are measures taken for gross acts of misconduct and may include dismissal.
Health and safety
• Regulations and procedures intended to prevent accident or injury in workplaces or public environments, including regulations and procedures intended to ensure physical and mental wellbeing of staff.
Redress measures
• Actions taken to remedy or compensate for a wrong or grievance, which can be financial or non-financial in nature.
Risk management process
• The process through which coordinated activities direct or control an organisation with regard to risk, including safety and security risk management responsibilities shared between individuals across the organisation.
Partnership arrangements
• Arrangements between two organisations entering into partnership, e.g. an international organisation partnering with a local civil society group.
V.
Duty of Care Maturity Model Matrix
On the basis of the key findings highlighted in the previous section and the resulting duty of care maturity model framework, this study has developed a duty of care maturity model matrix.
This matrix aims to be a learning tool that allows organisations to understand the maturity of their safety and security-related duty of care processes from the Swiss legal perspective.
This duty of care maturity model matrix is a learning tool to support organisations in improving their duty of care. It does not intend to set duty of care standards and therefore should not be seen as a duty of care compliance assessment tool.
© cinfo 2018 – www.cinfo.ch – Duty of Care Maturity Model – cinfo in collaboration with EISF
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