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Year 10 Vol. 1, Issue 169
Cover Subject:
Directory
AIR & GROUND LOGISTICS THAT ENSURE A HASSLE-FREE EVENT
Jose-Manuel GARCIA, CDS jmgarcia@ividmc.travel Visionary, Founder, & Master Coach Jose-Manuel (Manolo) GARCIA, CIS, CMS, CCM manolo@ividmc.travel President Francisco BAEZA, DMCP fbaeza@ividmc.travel Vice President
Los Cabos Pages 4, 5 • Cancun & Riviera Maya Pages 6, 7 • Costa Rica Pages 8, 9 • Panama Pages 10, 11 •
Trinidad SANCHEZ tsanchez@ividmc.travel General Comptroller Raquel MIJARES, CIS, DMCP rmijares@ividmc.travel Corporate Marketing Director
Advertise with CommuniQuest Page 14
Julia ORTIZ jortiz@ividmc.travel Quality Director Alejandro PECH apech@ividmc.travel Electronic Publishing Omar GALLEGOS ivicorp@ividmc.travel Content & Editing David MIS corp.image@ividmc.travel Design
Pages 12, 13 Quick Hits Banyan Tree Mayakoba’s Five Diamond Distinction Page 15 © Copyright 2018. All Rights Reserved.
Destination Offices Mexico
Caribbean
Central America
IVI DMC² Los Cabos Yazmin ELOSEGUI, DMCP Destination Managing Director yelosegui@ividmc.travel
IVI DMC² Cuba Alejandro DEBASA, CMS Regional Managing Director adebasa@ividmc.travel
IVI DMC² Costa Rica Ligia VARGAS, CIS Regional Managing Director lvargas@ividmc.travel
IVI DMC² Puerto Vallarta, Riviera Nayarit & Central Mexico, Jaime NELO, CMS, DMCP Destination Managing Director jnelo@ividmc.travel
IVI DMC² Dominican Republic Ramon RIJO, CIS Regional Managing Director rrijo@ividmc.travel
IVI DMC² Panama David JOHNSON, CIS Associate Regional Managing Director djohnson@ividmc.travel
IVI DMC² Cancun & Riviera Maya Raquel MIJARES, CIS, DMCP Corporate Marketing Director rmijares@ividmc.travel
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Message From Headquarters Dear reader, Peace of mind. IVI DMC2 offers just that by providing air and ground solutions that work! With over 30 years of experience in the airport and ground transportation logistics industry, we are well placed to appreciate and fulfill the needs of the modern business traveler. Any time, any place, anywhere, business meetings, conferences, exhibitions, and hotels are our expertise; you can rely on us to get you there on time and thus deliver the program you deserve. Why should you choose us? All our drivers are certified and have years of experience; all our vehicles are fitted with a live tracking system and the latest satellite navigation systems, which includes live traffic management control. And how about our airport and on-property staff? Along with our drivers, they are our most valuable resource. We have more than 150 year-round full-time associates within the entire Latin American network who believe in the power of team work. Our staff combines great personalities, fine disposition, knowledge, creativity, commitment, a caring attitude, and years of M&E experience! Sincerely, Jose-Manuel (Manolo) GARCIA, CIS, CMS, CCM President IVI DMC2 Enterprises
Our Objective
Our Vision
Always aim for 100% overall customer satisfaction.
Associates: Keep the ideal place to work, where our multicultural staff give their best, every day Customers: Offer an innovative high-quality service that exceeds expectations Partners: Consolidate our network of honest and successful partners Utilities: Maximize the return of investment to shareholders
Our Mission
Planet: Inspire responsible resource management by means of our work
Serve customers through our international certifications ISO 9001 and ADMC; ensuring 100% customer satisfaction of incentives, conventions, and special events; providing memorable experiences in each of the destinations in which we operate; maximizing return of investment to shareholders.
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LOS CABOS
Los Cabos is located at the southern tip of the Baja California peninsula, to the West of México and right at the end of the state of Baja California Sur. Los Cabos is surrounded to the East by the Sea of Cortez and the Pacific Ocean to the west. Los Cabos is approximately 1,000 miles (1,609 km) south of San Diego, California. It has excellent air connectivity with the major cities in the U.S., Canada and Mexico, with more than 250 flights per week.
Air Connectivity. Los Cabos International Airport (SJD) is located only 8 miles north of San Jose del Cabo and 23 miles from Cabo San Lucas. Los Cabos has 518 flights per week, serving around 40 destinations. These frequencies can increase from May to October. International Flights: United States: Dallas, Los Angeles, Portland, San Diego, Seattle, San Francisco, San Jose, Orange County, Denver, Newark, Houston, Washington, Atlanta, Detroit, New York JFK, Minneapolis, Salt Lake City, Kansas City, St. Louis, Austin, Baltimore, Charlotte, and Phoenix.
Canada: Toronto, Vancouver, Edmonton, Calgary, Winnipeg, Montreal, Regina, Saskatoon, Victoria, and Kelowna. Domestic Flights: Mexico City, Guadalajara, Tijuana, Toluca, Monterrey, Culiacán, León/El Bajío, Los Mochis, Mazatlán. Los Cabos International Airport (SJD) has new frequencies to Culiacan, San Diego, Seattle, Baltimore, Houston, Toronto, Washington D.C., and a new air route scheduled for 2020: London to Los Cabos, which will run once a week with a capacity for 150 passengers.
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Los Cabos has positioned itself as one of the most exclusive and most preferred destinations in Mexico; travelers from all nationalities choose it to enjoy their vacations. In 2017 alone, around 3 million people visited this port and according to data from Grupo Aeroportuario del PacĂfico (GAP), during the first quarter of 2018, our destination showed an increase of 7% in the arrival of passengers by air, compared with the same period last year. WHAT TO EXPECT UPON ARRIVAL: Upon arriving to Los Cabos airport, you will first pass through immigration where you will be required to show your tourist card and your passport to the immigration agent. After clearing this you can claim your luggage and proceed through customs to declare any goods. At customs, you will press a button on a light resembling a traffic signal. A green light means that your bags will pass through without inspection. A red light means that your bags will be inspected. After clearing customs, please keep walking to the outside of the airport building and kindly disregard people trying to sell you transportation and timeshare. IVI DMC² staff will greet you outside at umbrella #6 with a large welcome sign and a big smile. Our uniforms consist of turquoise blue shirts and white slacks. OUR DIFFERENT GROUND TRANSPORTATION VEHICLES:
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CANCUN & RIVIERA MAYA Cancun International Airport is the second most crowded in Mexico and one of the most important in the region when it comes to international connections due to its privileged location in the Caribbean. Main Airlines Aerolíneas Argentinas, Aeroméxico, Aerotucán, Aruba Airlines, Air Berlin, Air Canada, Air France, Air Transat, Alaska Airlines, American Airlines, Avianca, Blue Panorama Airlines, British Airways, Condor, Copa Airlines, Cubana de Aviación, Delta Airlines, EasySky, Edelweiss Air, Eurowings, Evelop Airlines, Finnair, Frontier Airlines, Interjet, JetBlue Airways, Latam, MAgnicharters, Maya Island Air, MAYAir, Nordwind Airlines, Orbest, Southwest Airlines, Spirit Airlines, Sun Country Airlines, Sunwing Airlines, Thomas Cook Airlines, TUI Airways, Tropic Air, TUIfly Airlines, United Airlines, Virgin America, Virgin Atlantic, Volaris, WestJet, Wingo and XL Airways. Cancun International Airport’s facilities have now 4 terminals to better serve you. Terminal 4 is the newest with a first phase already concluded this year, and with a second phase to finish in 2020. This work will significantly increase the passenger capacity that the airport can handle.
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Cancun’s Main Airlines Our destination is divided into 6 zones; in the table below you can find the estimated times from the airport to each zone. Cancun
20-30 min
Puerto Morelos
35-45 min
Playa del Carmen
50-60 min
Puerto Aventuras
60-70 min
Akumal
80–100 min
Tulum
100–110 min
WHAT TO EXPECT UPON ARRIVAL: Upon arriving at Cancun airport, you will clear immigration by presenting your tourist card and your passport. After that, you will claim your luggage and then proceed through customs to declare any goods. At customs, you’ll be asked to press a button on a light resembling a traffic signal. A green light means that your bags will pass through without inspection, a red light means that your bags will be inspected. After clearing customs proceed to the designated exit for prearranged transportation where our staff will be waiting for you. OUR DIFFERENT TYPES OF TRANSPORTATION VEHICLES:
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GROUND
COSTA RICA Great news for travelers in and out of Costa Rica! Our destination started 2018 with 96 thousand new airline seats. These fine results were obtained because air connectivity is a priority for us. It is also proof of our destination’s popularity when more and more airlines decide to include us in their routes, and every year our clients have even more choices to reach us.
In a matter of two years, the country went from one direct flight from and to Spain provided by Iberia, to eight direct flights from and to Europe: British Airways and TUI Airways from the United Kingdom, Condor from Germany, Air France from France, Edelweiss from Switzerland, KLM from The Netherlands, and Lufthansa from Germany. This year, the arrival of the airline Evelop was announced with a charter from Lisbon, Portugal, which will generate 3,268 seats from this new market. KLM added an additional flight on Sundays for the first quarter of the year, which represents an increase of 1,764 seats. Edelweiss has decided to increase operations this year, adding a third flight from and to Switzerland, which will start from September 30 and it is expected to add approximately 3,768 seats. This year too, Air France incorporated two permanent weekly flights between San JosĂŠ and Paris (Wednesday and Sunday) adding 27,972 seats in 2018. Planning to visit Costa Rica and need to select the best flight route from your city? No problem! Our experts in air connectivity will help you out. Getting to Costa Rica will be not only a great experience for your incentives group, now it will also be easier than ever!
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But not only European airlines decided to increase their flights. Alaska Airlines airline will be fly daily during the months of June, July, and August 2018 from Los Angeles, California to Liberia, Guanacaste. The operations began on June 1 and will end on August 25, thus adding about 3,977 seats to Liberia. With less than a month of having made the inaugural flight, LATAM airlines incorporated a fourth flight from San JosĂŠ to Lima and connections, in March of this year; this will add four weekly flights thus generating 7,224 seats in 2018. Currently, our country offers connections from our main international airports to 70 about destinations around the world.
Three years ahead of schedule and in order to meet the growth in the arrival of tourists and airlines, the passenger terminal of Daniel Oduber International Airport in Liberia, Guanacaste was expanded by 54,000 square foot. The renovations include the expansion of the boarding rooms, the luggage and reception area, the incorporation of an additional baggage transport band, the expansion of commercial spaces and administrative offices. Also, the runways were recently given a new layer of asphalt and other improvements. Between 2018-2019, the Limon Airport will receive an investment of over $2.6 million US for a new terminal that will comply with all international aeronautic regulations in order to continue promoting the connectivity of this province. It will be a sustainable building that will showcase elements of the Caribbean culture and will offer travelers a higher level of comfort. There will also be important improvements in the airfields of Guapiles, Barra de Tortuguero, and Bataan. Regarding ground transportation much improvement has been made through building and refurbishing highways and main roads. As for our vehicles, we work with the best suppliers and use the latest models in vehicles to transport our clients.
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PANAMA
Panama is ahead of the game in the region when it comes to air and ground transportation, be it quality of infrastructure and availability or connections and airlines servicing travelers to and from Panama. In recent years a number of secondary airports within the Panamanian territory have been built or refurbished to give further impetus to the astounding economic growth of the nation. Altogether Panama now has 5 international airports, and over 100 total airports but of course the jewel of them all is Tocumen international Airport that has flights to over 90 cities. Panama’s Tocumen International Airport is the key hub for connecting passengers between North, Central, and South America.
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International passengers in transit make up one-third of total passengers, the highest ratio for any airport in the world handling over 2 million passengers. Tocumen is going now through the third phase of construction which will be finished this year and be fully operational in early 2019. This impressive airport will have 60 gates, an additional new terminal building, more parking space and four new direct-access lanes to it. The investment in this grand-scale project is of $780 million US, which includes even the diversion of the Tocumen river. Among those international airports are Allbrook, Paitilla, ColĂłn, RĂo Hato, Changuinola, David and Contadora. Ground Transportation Panama has an excellent road network which is up to the level of any developed country. This advantage has been reinforced with the Metro of Panama, a metropolitan rapid transit system in Panama City inaugurated in April 2014. It is part of a master plan that provides two more lines, the second one is under construction right now. Construction officially started in September 2015. Originally, Line 2 had to be delivered in April 2019, but since Panama City is hosting the Catholic World Youth Summit in January 2019, construction is being accelerated and the new delivery date is December 31, 2018 in order to serve the one million tourists expected to attend the summit. As a result of the new diplomatic relations between Panama and China, a bilateral treaty has been signed whereby a high-speed rail line, a bullet train, would be built between Panama City and David, ChiriquĂ. This would be a game changer for Boquete and the surrounding areas of the northern mountains. A high-speed train will cut the travel time from the capital to the region and pose new development opportunities in the area.
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IVI DMC² World Headquarters: Ave. Acanceh #1-01, SM 15 Cancun, Quintana Roo, Mx
Phone: +52 (998) 287-1700 Email: ivicorp@ividmc.travel Serving the meetings, incentives, conferences, and exhibitions industry since 1986. Find us in over 40 destinations throughout: • • • • •
Mexico Cuba Dominican Republic Costa Rica Panama
For further information on the fine hotels, deals, activities, and group packages mentioned in this travel digest, please contact: Raquel MIJARES rmijares@ividmc.travel
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BANYAN TREE MAYAKOBA RECEIVED THE COVETED AAA FIVE DIAMOND DISTINCTION Less Than One Percent of More Than 27,000 AAA Inspected & Approved Hotels Receive the Travel Authority’s Highest Rating Congratulations to our colleagues at Banyan Tree Mayakoba for obtaining the coveted AAA Five Diamond designation. “AAA is pleased to recognize Banyan Tree Mayakoba with the Five Diamond Rating, meaning its unwavering attention to both service and surroundings have placed it into the upper echelon of AAA Inspected & Approved hotels,” said Michael Petrone, director of AAA Inspections & Diamond Ratings. Hotels at this level employ experienced, highly qualified staff to provide the custom service their guests expect, according to AAA. These establishments deliver the ultimate in luxury, sophistication and comfort with extraordinary physical attributes, meticulous personalized service, extensive amenities, and impeccable standards of excellence.
THANK YOU FOR READING Like life in general, the M&E Industry seems to move at the speed of light. As a committed B2B partner, we aim to help you keep up with the latest industry news and opportunities. CommuniQuest Incentive Travel Digest is a valuable tool that brings you the timely information and analysis that you need, with a lair for what's hot, relevant, & interesting. I wish you the best of success in your quest, whatever it may be. Jose-Manuel GARCIA, CDS Visionary, Founder, & Master Coach
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