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Vol. 1, No. 210
DIRECTORY
INDEX
Visionary, Founder and Seller of Dreams: Jose Manuel GARCIA, CDS jmgarcia@ividmc.travel CEO: Leticia GARCIA
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lgarcia@ividmc.travel
Learn about the richness, culture and innovation of this luxurious destination in the Baja
Vice President of Marketing: Raquel MIJARES, CIS, DMCP, CITP rmijares@ividmc.travel Corporate Business
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Director: Mariana LEON, CMS, CITP
Pu ert o Vallart a & R iviera Nayarit st ead ily climbs t o be on e of Mexico's t op ch oic es f or leisu re t ravel
corp.business@ividmc.travel Corporate Quality Director: Julia ORTIZ, CES, CMS jortiz@ividmc.travel
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IT Manager: Angel PEREZ
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Crystalline beaches, vast culture, exquisite cuisine and innovation continue to shape this estemeed destination in the south
informatica@ividmc.travel Executive VP dQuest DMO Jose Luis REVILLA jlrevilla@dquest.travel Content & Editing: Omar DELGADILLO corp.news@ividmc.travel
Cover subject: The Wonders of Mexico for M&I + AD-HOC events
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Yazmin ELOSEGUI, DMCP, CIS,
Alejandro DEBASA, CMS
Jeremy ZUÑIGA
Alexandra MONTAÑEZ
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Regional Managing Director
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IVI DMC Dominican Republic
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yelosegui@ividmc.travel IVI DMC Puerto Vallarta & Riviera
Bidia BISSUMBHAR, CIS, CES, CMM Mariana LEON, CMS, CITP
Nayarit
Regional Managing Director
Jaime NELO, DMCP, CIS, CMS,
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CES, CCM Destination Managing Director jnelo@ividmc.travel IVI DMC Cancun & Riviera Maya Ximena LOPEZ, CMS Marketing & Planning Director cun.planning2@ividmc.travel
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© Copyright 2021. All Rights Reserved.
A WORD FROM OUR FOUNDER. Dear reader, Mexico is the best option for a meeting or event as it boasts unique venues, great connectivity, state-of-the-art convention centers, exclusive resorts, and hotels. Thanks to the natural wonders that Mexico possesses, visitors are able to experience an array of wildlife adventures, explorations, and remembrances to enhance each visit. Teamed with the exquisite cuisine and the warmth of Mexican hospitality, there is no question you should choose Mexico for your next Meeting or Incentive trip. Plan your extraordinary event with our leading quality of service. Our accomplishments and enthusiastic attitude are what uphold our motto, in your business, “We make YOU look GREAT”!
Sincerely,
José-Manuel GARCÍA, CDS Visionary, Founder Founder and and Seller Dream Visionary, ofSeller Dreams
COMPANY PROFILE •
IVI DMC and the BLUE BEES. (Our new hallmark nickname) “We make YOU look GREAT”
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Since 1986 and also to the dedication of an extraordinary team of duly certified associates, partners, and suppliers, we have integrated an exemplary company of professionals all of them with a high spirit of service, honesty, and loyalty, where to date we have reached more than 8,501 testimonials of events achieving, and extraordinary reputation within this yet amazing industry.
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Did you know that the difference between a good DMC and another is their HIGHLY RECOGNIZED BRAND, MANY YEARS OF PROVEN EXPERIENCE AND CREATIVITY OUT OF THE BOX?
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At IVI DMC we highlight our ability to bring all imaginative ideas to life, from the formal to the absurd and from the artistic to the comic.
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Our corporate image has changed, and with an amazing comparison between the world of bees so essential to the life of the planet, and where also the “IVI DMC & the BLUE BEES” are so essential in the service industry.
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iVi DMC works with international hygiene, health, safety and protection protocols through its OWN ISO9001 quality system model and world-class performance, from the formal to the absurd and from the artistic to the comic”.
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Our company commitment is to always perform with our 10 world-class CORE VALUES, where everything is done with: • Love and Passion • Communication • Respect • Tailor-Made Proactivity • Discipline & Dedication • State-of-the Art Creativity • Knowledge • Honesty & Integrity • Safety & Security • Cost-Value Same as: SUCCESSFUL DESTINATION MANAGEMENT.
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In 1730 the Mission of San Jose del Cabo was founded by the visiting father José Echeverría and the Jesuit father Nicolás Tamaral. In the town of San Jose del Cabo, under Fernando de la Toba, the Independence of Mexico was sworn and proclaimed for the second time, in 1822, in the Territory of Baja California.
Los Cabos In 1847, during the North American invasion, the town of San Jose del Cabo defended Mexican territory, and their Lieutenant Antonio Mijares was killed, who died heroically. San Jose del Cabo began its activities as the municipal seat of the municipality of Los Cabos in 1928. Currently, it is a town, like the city of Cabo San Lucas, with a promising future. Federal investments in tourism infrastructure have made it possible for these vacationer lands to become one of the most visited places by foreign tourists, mainly from the state of California and Canada. In 1981, the State Congress approved the creation of the fourth Municipality of Los Cabos.
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Important information
The collection of over 80 resorts available in Los Cabos, with more than 18,000 rooms, offer ultra-luxe accommodations with all-inclusive or European plans allowing travelers to choose from traditional concepts to the most modern and luxurious. The amazing Sea of Cortez, named “The Aquarium of the World” by Jacques Cousteau, invites visitors to partake in many adventures, such as a boat trip to “The Arch”, a rock formation in the shape of a giant, striking arch. This destination welcomes many international airlines such as American, Alaska, Air Canada, United, Delta, Southwest, Westjet, Sunwing, Sun Country, Spirit, Virgin America, Frontier. Los Cabos is known as the Marlin Capital of the world. What used to be a remote coastal village, an aquatic gem at the end of a long desert highway, is now an easily accessible fishing destination open to anyone wishing to get a taste of world-class angling. Located at the tip of the Baja Peninsula, Los Cabos is made up of two cities, San Jose del Cabo and Cabo San Lucas, joined by a 20-mile corridor. Boasting a dramatic desert backdrop nestled by coastlines of the Pacific Ocean and Sea of Cortez. • Location: At the tip of Baja California Sur just south of the Tropic of Cancer. • Climate: 350 days of sunshine a year! It is a subtropical desert, the highs can range to the 89 ° F with occasional rains. Winter afternoons can drop to a temperature of 59 ° F, with highs near the 80 ° F range. • Hotels : 81 • Flights: More than 500 weekly flights from the main cities of the United States, Canada and Mexico • Population: Approximately 288,000 people • Time zone: Los Cabos is on Mountain Time (Time MT) Page 5
Top 10 reasons to plan your event in Los Cabos
1. Flight accessibility 2. Luxury resorts 3. Golf 4. The best sportfishing spot 5. A mix of culinary influences from all over the world 6. Whale watching season 7. Service quality guaranteed 8. Wellness 9. Outdoor adventures in the desert 10. Convention Center Page 6
What's new in the destination? Virtuoso’s recent acceptance follows the inclusion of the Four Seasons at Costa Palmas Hotel, which was announced in June 2020, marking the addition of three properties to the Virtuoso network in less than a year—an extraordinary occurrence for the Virtuoso organization. Here is the complete list of all Virtuoso Preferred Properties in Los Cabos. Los Cabos luxury travel segment has gained extraordinary momentum due to the destination’s proximity to the U.S. and comprehensive security protocols implemented across the destination. On January 26, 2021, Los Cabos rolled out the “COVID-19 Testing Program”, allowing US travelers to get tested before their international departure, adding another security layer to the health and safety measures that were implemented earlier last year. With increased connectivity, availability of private flying options, exclusive accommodations, and personalized travel experiences—Los Cabos is poised to continue its remarkable recovery for 2021. Page 7
• Waldorf Astoria Los Cabos Pedregal • The Cape, A Thompson Hotel • Esperanza, An Auberge Resort • Montage Los Cabos • Grand Velas Los Cabos • Las Ventanas Al Paraiso, A Rosewood Resort • One&Only Palmilla • Zadún, A Ritz-Carlton Reserve • Four Seasons Resort Los Cabos • Chileno Bay Resorts & residents • Solaz, A luxury Collection Resort
Todos Santos This small town is characterized by its colonial architecture, which will captivate you by the intense artistic life that takes place in its galleries and festivals. When walking through its streets, you can perceive a historical atmosphere highlighted by its colonial design seen in its houses and the cultural vocation that it houses.
One of the most popular and eye-catching attractions is the legendary Hotel California which, according to an urban legend, was inspired by the Eagles group to write their iconic song that bears the hotel's name in 1976.
The Manuel Márquez de León Theater is another attraction that is a must. Its rich history dates back to 1943 when it was built by the Constituent General Francisco Mújica. The property is located on Legaspi street in the neighborhood of Todos Santos, near the historic center. On Benito Juárez street, you will discover the Regional History Museum, which is part of the Cultural Center, Néstor Agúndez Martínez. It is a building built at the end of the 1920s and is divided into five small rooms with old photographs of the town and contemporary photographs. It also houses an art gallery, and a room that contains a replica of the house of ranch with its stick walls locked. The closest city to Todos Santos is La Paz, which is just an hour away. If you are looking for the best time to visit this Magical Town, do it from December to April, which is the best season to watch whales in the Pacific Ocean. Page 8
Loreto
Loreto is a place with 300 years of history, defined by the governments of Mexico and the United States as the "Historical Capital of the Californias." Its foundation dates from the year 1697, thus being the oldest town in Baja California Sur. Here, beautiful natural attractions blend with the cozy beaches of Juncalito, Ensenada Blanca, and Liguí. They are engulfed by the La Giganta mountain range, the desert, and the Sea of Cortez. In addition, they offer splendid religious and cultural structures, such as the old Jesuit ranch Primer Agua—built on the top of the mountain—where a rustic pool, heightened by a spring that delivers a unique atmosphere.
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For eco-tourism lovers, Loreto offers endless activities. An example is taking a kayaking trip around various landscapes along its coastline of almost 250 km. and 14 islands. You can also immerse in the exciting adventure of diving in the Danzante Island, famous for its volcanic rock cliffs that favor this activity, allowing its visitors to learn about the different species of marine life—a spectacle that will remain in your memory for a lifetime.
Sport Fishing is one of the activities that we cannot put aside when talking about Loreto. In its crystalline waters, you can find different varieties of fish—according to the season of the year. In summer you can expect to see the famous dorado fish, blue and striped marlin, as well as sailfish. The winter season brings the horse mackerel and garropa, not to mention that throughout the year, other kinds of sharks are bound, not so highly valued by fishermen, but of equal beauty.
A great tourist-cultural combination is a tour of the Sierra La Giganta, where you will come into direct contact with nature and can admire species of cacti such as cardón, pitahaya, cholla, biznaga—and animals such as the bighorn sheep, mule deer, wild rabbit, coyote, iguana, pitahayera pigeon, mountain pigeon, chacuaca. You can also visit the Mission of San Javier, another historic construction from 1699, which was the second mission established in the Californias.
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Flora & fauna There are approximately 850 marine species, some of which are the black, blue, and striped marlin, sailfish, swordfish, dorado, tuna, cabrilla, horse mackerel, wahoo, roosterfish, snapper. Most of these are sought after primarily in sport
The fauna in the municipality of Los Cabos is highly varied. In the terrestrial fauna, there are several species of animals, such as badger, pinto skunk, striped skunk, coyote, gray fox, American puma, wildcat, babisuri, mule deer or brown tail, raccoon, rabbit, common hare, bat, rat field, gopher, rat, and the common mouse. The species of birds that stand out are quail, mountain pigeon, white-winged pigeon, cardinal, chuparrosa, woodpecker, pigeon, swallow, raven, mound, mountainous calandria, palm swallow. Sea birds such as gulls, gray pelican, earwig, tildillo, curlew; and albatross. The classification of natural resources of plant origin is very varied as they are correlated to the topography, the composition of the soil, the rainfall regime, and the desert-type climatological characteristics. Page 11
A leading purveyor of environmental protection and sustainability, Los Cabos defines the new age of ecotourism. Impressively, 42% of the Baja California Sur territory exists as a protected natural area. Conservation-minded trips and tours are abundant in the area, most notably through the sea turtle initiative. Each year, sea turtles including Hawksbill, Olive Ridley, Leatherback and Loggerhead species nest on the same beaches that tourists enjoy.
Environment & sustainability
A select number of hotels in Los Cabos have special preservation programs to protect the fragile turtle eggs and make sure that once hatched, the baby turtles make it safely out to sea to thrive and survive. Guests of these hotels are often welcomed to help lead the newly hatched turtles to shore and fend off wouldbe predators. Los Cabos also features a total of 22 Blue Flag beaches, a special certification given to beaches, marinas, and sustainable boating tourism operators by the Foundation for Environmental Education. Visitors looking to travel to the area and partake in conservation initiatives are welcomed in a friendly fashion. There’s even an opportunity to swim with live dolphins at select venues where visitors can interact and play with the well-cared-for marine mammals. Those looking to visit the countryside can hike, mountain bike, or backpack through the Sierra de La Laguna Mountain range, a UNESCO World Heritage Site— where visitors, if lucky, can encounter roadrunners, native foxes, and even deer. Page 12
Unique things about the destination The allure of Los Cabos starts with the rugged beauty that stretches from the cactus-studded desert to the sparkling waters of the Pacific Ocean and Sea of Cortez. What once began as a luxury hideaway for the Hollywood elite, Los Cabos is now poised as one of Mexico’s most exclusive destinations for those looking to jetset on a luxurious getaway.
Los Cabos has two international airports, Cabo San Lucas International Airport, Mexico’s only international private airport, and Los Cabos International Airport that accommodates private jets and charter companies arriving from various destinations. Los Cabos International Airport is located about 20 minutes from San Jose del Cabo, and Cabo San Lucas International Airport is 15 minutes away from Cabo San Lucas, each offering private drivers for hire. Los Cabos businesses also offer private security, transportation, and discreet customer service for high-exposure public profiles. Once you land in Los Cabos, a vacation that can’t be replicated anywhere else begins. Sophistication and natural adventures make for world-class, personalized activities in Los Cabos. For an exhilarating change of perspective, board a private helicopter for stunning 360-degree views of El Arco and the rugged Baja Peninsula beaches before flying over the Cabo San Lucas marina and sprawling resorts that hug the coastline.
One of the best ways to explore the sun-kissed beaches along the coast and enjoy the warm weather is by chartering a private yacht. Sail from one sunny locale to the next, while enjoying an open bar, personal chef and attentive crew to attend your requests. If you are visiting from November to April, there’s a good chance you might see humpback or gray whales. The intriguing and ever-changing cuisine of Los Cabos put the destination on the international culinary stage. Distinctive dining choices include world-recognized restaurants like Nobu and various restaurants around the region spearheaded by award-winning chefs. Los Cabos also perfected farm-to-table dining, inviting you to get a taste of the region’s finest ingredients at well-appointed restaurants. If you’re looking for a gastronomy event exclusive to only you and your guests, Los Cabos’ elite personal chefs offer private dining experiences, custom menus and unrivaled cuisine for high-profile visitors.
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Mark your calendars! Your IVI DMC team is more than ready to make YOU look GREAT!!! Reserve your spot with:
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Sample Program (4 Nights) Page 16
For more informa yelosegui@iv
ation contact us at: vidmc.travel
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Puerto Vallarta & Riviera Nayarit History... Puerto Vallarta has been appointed as ''The Friendliest City in the World'' by Travel + Leisure magazine. Be welcomed by the picturesque authenticity of Mexican culture that has transcended borders, on its streets and architecture—including its gastronomy, traditions, and by the warmth of its people. Its coasts are embraced by the Sierra Madre Mountains and sprinkled with beaches, islands and coves, with stunning landscapes contrasting between the sea and the mountain. Step into its tropical forests and admire its fauna whilst you embark into adrenaline-filled adventures, practice your favorite water sport and discover the rich marine life that inhabits the depths of the Pacific and be sure to visit the top attractions. All this comes together to create an experience you’ll want to live over and over. Puerto Vallarta's proximity to the Bay of Banderas, the agricultural valley of the Ameca River, and the important mining centers in the Sierra have given the town a more interesting past than most Mexican tourist destinations. Puerto Vallarta was a thriving Mexican village long before it became an international tourist destination. Tourism is a major economic activity because of the climate, scenery, tropical beaches, and rich cultural history. Page 18
Top 10 reasons to plan your event in Puerto Vallarta 1. Puerto Vallarta is considered the most Mexican of all tourist beach destinations that have stayed true to its heritage and local culture. 2. The State of Jalisco is home to the mariachi, the tequila, charros, and folkloric traditional dance—emblems of Mexican identity. 3. Puerto Vallarta has been named the second greatest destination in Mexico for fine cuisine from all spectrums of the world. 4. This beautiful city doesn't only serve young, single travelers, or families, rather it also offers the latest for groups with bilingual, professional staff providing everything from audiovisual to convenient ground transportation. 5. With the abundance of the Sierra Madre Mountains as its backdrop, Puerto Vallarta also known as Banderas Bay is the second-largest natural bay in North America. A site to see! 6. All year round Vallarta is home to dozens of sea turtle sanctuaries. From July through December the hatchlings are released back to the ocean.
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7. During December through March, Vallarta also becomes the home to many humpback whales who seek refuge in the cool waters and safe Banderas bay. Also the home to many dolphins which keeps the sharks out! 8. With Puerto Vallarta's brand new state of the art Convention Center, located just minutes from the airport, this destination can now hold conventions in the thousands with ease. 9. Puerto Vallarta's locals pride themselves on sharing their city with thousands of tourists each year. As you explore the downtown boardwalk "Malecón" you will pass by peoples homes with open doors and aromas of home cooking! 10. Puerto Vallarta hosts many events each year attracting people from all over the world. 11. Enjoy Gourmet Festival towards the end of summer with chefs from all around the world, and deep sea marlin fishing tournaments in late November with exciting prizes!
So what's new? Six new openings in 2020 and 2021 in the Riviera Nayarit, and eighteen openings in five years! Conrad Playa Mita and One & Only have already opened their doors, Marriott and AM Resorts are about to open as well and will be followed by The Ritz-Carlton, Rosewood, Westin, Iberostar and Auberge Resorts Collection in the next years. Puerto Vallarta has already is positioned itself as a deluxe destination. The grand opening of the world's first Cirque du Soleil theme park at Vidanta is also bringing new draw.
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Sayulita, cosmopolitan Nayarit beach town Sayulita, located just up the coast from Litibu Higuera Blanca, breathes a cosmopolitan air. Here you can find a blend of cultures—a young woman speaking German, a young man waxing his surfboard while chatting in English, or a small child telling her father what she wants for breakfast in French. This is truly one of Mexico’s more unique destinations. There is also a vibe similar to that of the sixties, centered around love and peace, in harmony with nature's relaxed setting. Young adults and children gather on these Sayulita beaches where the sounds of drums accompany a pleasant conversation among friends. Come vacation in Sayulita and take part in a celebration, a great meal, or a calming walk on the beach with Pacific Ocean waves lapping at your feet.
Flora & fauna Each year, in June, hundreds of sea turtles arrive on the beaches of the Riviera Nayarit to complete their life cycle. The sea turtle is the official Mascot of the Riviera Nayarit. However, it is more than a symbol or icon, as its ecological and environmental value goes beyond tourism. This is why the destination is committed to programs to protect sea turtles, in conjunction with the National Commission of Protected Areas (CONANP) and civil associations in the region.
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An alliance with the turtle camps set up in the destination's different communities protects this natural happening. These camps manage the sanctuaries and ensure that the turtles complete their cycle, saving them from extinction. The work is done through the National Sea Turtle Conservation Program of the National Commission of Natural Protected Areas (CONANP).
Bird watching
Whale watching These gentle giants visit the Mexican coasts of Los Cabos, Puerto Vallarta, and the Bay of Banderas during the winter as they find here the ideal conditions for their reproduction. Males of these species sing songs that are heard underwater and in a large area outside it. The song of the whales is one of the most beautiful sounds in nature and the loudest produced by any animal.
Puerto Vallarta is a beautiful place that, in addition to hosting an immensity of species within its waters, and in its lush jungle, is also home to beautiful birds that cross its skies and can be observed at any time of the year.
The purpose of this serenade is to attract females. Once the female approaches, the male begins to swim alongside her, brushing her body, trying to convince her that he is the one. Sometimes, this contact causes them to make jumps that lead the whales to come out almost completely out of the water, with So if you travel to this beautiful port, do their 40 tons of weight and almost 75 meters not miss the opportunity to get to know in length, in a truly extraordinary display of some of the more than 350 different bird force. species found in its various regions and ecosystems. Page 22
Environment & sustainability Puerto Vallarta is recognized internationally, for many things including its five beaches certified by the Mexican Institute for Standardization and Certification A.C (IMNC). The destination has clean and safe beaches for the enjoyment of thousands of tourists during the present holiday season and the end of the year. Five beaches certified by the Mexican Institute for Standardization and Certification: Holi Beach, Shrimp, Conchas Chinas, Palmares, Mismaloya, Playa de Oro, and Sheraton. According to the Environmental Department, they are working on increasing the certification of beaches—providing greater safety and quality of water and hygiene. Their mission is to safeguard the safety of bathers, promoting the care and conservation of flora and fauna that inhabit the port.
Unique things about the destination: Puerto Vallarta & Riviera Nayarit became green, not only for its ecological initiatives. This double destination is the national leader in economic reactivation and is also among the top beach destinations with the highest tourism recovery in Mexico. Thanks to the strict compliance of the Health and Hygiene Protocols, the Governor of the State of Jalisco and his closest team recently authorized the increase of the maximum hotel occupancy to 80%, restaurant occupancy increased to 75% and nightlife extended until 4:00 AM.
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Recent recognitions and awards A new report by the online travel agency, Expedia, sets Mexico's Pacific Treasure among the top five destinations that domestic travelers want to visit before the end of the year. According to this report, the Riviera Nayarit is on the list of Mexican domestic travelers' "dream destinations" for 2021. The travel company highlighted five destinations at the top of Mexican travelers' list of places to go before the year is over. Nuevo Vallarta—the Gateway to the Riviera Nayarit—came in at number three. "This is the perfect destination for lovers of Pacific beaches. You'll be able to relax here far from the tourist hordes," writes the article published on Expedia.mx. A recent study by Expedia Group called “What Travelers Want 2021,” which analyzes traveler preferences and year-on-year changes, reinforced these findings. The study involved 16,000 travelers in eight markets, including Mexico.
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Technology in the destination Grupo Aeroportuario del Pacífico (GAP, in Spanish) has granted a considerable investment project to build a new Terminal at the Puerto Vallarta International Airport. The new T2 will be a NET Zero (Zero Emissions) Intelligent building with an energy saving of 40.78% and saving 58.3% of the regular consumption of freshwater; also, each luggage inspection system will have two tomography inspection units for greater security. Puerto Vallarta continues taking firm steps in regards to connectivity and following constant verification sanitary Protocol activities all over the airport facilities, maintaining constant sanitation four times a day, also by achieving the ACI accreditation certificate that recognizes the airport commitment to prioritize health and safety measures in accordance with the recommendations of the Council Aviation Restart Task Force (CART) of the ACI Council and the guidelines by the Aviation Business Restart, along with Best Practices of our Industry.
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Sample Program (4 Nights) Page 26
For more informa jnelo@ivid
ation contact us at: dmc.travel
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Mexican Caribbean The MICE (Meetings, Incentive, Conference, Exhibitions) industry deems Mexico as one of the most important countries for meeting worldwide, with 2.7 million tourists each year who attend congresses, conventions, or exhibitions. This country is the main destination for meetings in Latin America. In Mexico, more than 265 thousand events of this type are held each year, leaving an economic spill close to 25 million dollars—placing the country in 21st place worldwide.
One of the factors that most influences the dynamism that this sector has in our country is its meeting offer distributed in more than 56 destinations that offer urban, beach, or colonial options. Some of the main destinations for meeting tourism in Mexico are, Los Cabos, Puerto Vallarta Mexico City, and the Mexican Caribbean.
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History In the early 1970s (about the same time that Quintana Roo gained statehood), Cancun, Isla Mujeres, and Cozumel began to rapidly develop as tourist destinations. Cancun has grown during the last decade, tailoring its attractions to many types of tourists. While Cancun features lively luxury hotels and beaches, the quieter, more relaxed atmosphere of Isla Mujeres is just a 20-minute ferry ride away. While Playa del Carmen boasts a classy European-style nightlife. The Riviera Maya was originally called the "Cancun–Tulum corridor", but in 1999, it was renamed the Riviera Maya with the aid of Lic. Miguel Ramón Martín Azueta. At the time, he was the municipal president of Solidaridad, Quintana Roo. The Riviera Maya includes the municipalities of Solidaridad in the north and Tulum in the south, and extends approximately 40 kilometers (25 mi) inland, to the border with the state of Yucatan. The Riviera Maya is a tourism and resort district south of Cancun, Mexico. It straddles the coastal Federal Highway 307, along the Caribbean coastline of the state of Quintana Roo, located in the eastern portion of the Yucatán Peninsula. Historically, this district started at the city of Playa del Carmen and ended at the village of Tulum, although the towns of Puerto Morelos, situated to the north of Playa del Carmen, as well as the town of Felipe Carrillo Puerto, situated 40 kilometers (25 mi) to the south of Tulum, are both currently being promoted as part of the Riviera Maya tourist corridor. Page 29
Fact Sheet
This is a unique location offering a 4 in 1 destination: the warmth of the Caribbean, the amazing Mayan heritage, colorful Mexico, and the underground world, all-in-one. The name "Caribbean" is derived from the Caribs, one of the dominant Native American groups in the region at the time of European contact during the late 15th century. After the discovery of the West Indies by Christopher Columbus in 1492, the Spanish term Antilles was assigned to the lands; stemming from this, "Sea of the Antilles" is a common alternative name for the Caribbean Sea in various European languages. Nature has much to offer here—jungle, flora and fauna, archaeological sites, solitary beaches, and a crystal-clear turquoise sea. There is one navigable river, the Hondo, on the border with Guatemala. Due to the limestone’s soil throughout this zone, there are many underground rivers or better know as cenotes. These sinkholes contain groundwater and are abundant in the region, giving rise to the ancient population centers of the Maya culture. Page 30
• Spanish is the official language in Mexico. In Cancun, the large majority of tourist service providers speak English. • The official currency in Cancun is the Mexican peso, although American dollars are also widely accepted. Banks open Monday to Friday from 8:00 am to 4:00 pm. The majority of money exchange houses have longer working hours. • Major credit and debit cards are accepted at most hotels, shops, and restaurants in Mexico. Tour purchases are charged in pesos. Your bank automatically converts the charge to the equivalent in dollars according to your bank’s prevailing exchange rate. Please bear in mind that some stores do not accept $100 US dollar bills. • A 16% value-added tax (IVA in Spanish) is applied to most goods and services. Although some items, such as medications, are exempt. • The amount you tip is at your discretion and should be based on the quality of service you received. In general, 15-20% gratuity is customary. In restaurants and bars in Mexico you must ask for the bill ("la cuenta"), as it would be considered very rude to bring the bill before it is requested. • A valid passport is required for travel to Mexico. Your passport expiration date must not transpire within six months of your departure date. • Cancun boasts more than 38,877 hotel rooms and a complete well-developed tourism infrastructure: restaurants, bars, nightclubs, golf courses, marinas, modern shopping malls, and handicraft markets. • Riviera Maya offers more than 38,477 hotel rooms and a well-developed tourism infrastructure: restaurants, bars, golf courses, marinas, shopping malls, and handicraft markets.
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Top 10 reasons to plan your event at Mexican Caribbean 1. Flight connectivity 2. 4 destinations in one: Cancun, Costa Mujeres, Riviera Maya & Tulum 3. Weather, the yearly average temperature is 78 F (26 C) 4. Mayan Culture 5. The best archeological sites close to Cancun & Riviera Maya, such as Chichen Itza, Tulum, Ek-Balam, Coba 6. Luxury resorts 7. Best culinary experiences 8. Big Convention Centers in Cancun & Riviera Maya 9. Best adventure activities 10. Nightlife
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What's new in the mexican caribbean
Hyatt Ziva Riviera Cancun. Opening in September 2021, this resort features unexpected luxuries like innovative accommodations, and an array of authentic dining venues. Stunning oceanfront settings, vibrant culture, live entertainment and so much more—it’s always included. Nestled between the crystalline waters of the Caribbean Sea and the lagoon of Bahia Petempich, Hyatt Ziva Riviera Cancun invites guests of all ages to connect to one another and the incomparable beach destination amid Hyatt’s renowned all-inclusive luxury. Page 33
Hotel Xcaret Arte Hotel Xcaret Arte will open its doors on July 1st 2021. Its 900 suites pay tribute to great Mexican artists, and its unique concept will transform the hotel industry. Come and live art from its inception with their slogan ''We are Mexico, we are art.''
Hilton Tulum All-Inclusive Resort. Opening in early 2022, the 735-room oceanfront Hilton Tulum All-Inclusive Resort will introduce travelers to an upscale and elevated all-inclusive experience in this sought-after destination. Set to boast unrestricted views of the picturesque waters of the Caribbean Sea, the resort will offer seven dining experiences featuring international cuisine, an expansive multiple pool complex with a waterpark, and a secluded beach. In addition to the variety of dining and recreation options at the luxurious Conrad Tulum or Hilton Tulum All-Inclusive Resort, all guests at either hotel will have access to a 21,500-plus square foot spa, with 16 treatment rooms and a pool, in a private and quiet area surrounded by tropical resort grounds. Guests visiting for meetings or events will have access to a 55,000 square foot convention center and an auditorium that seats up to 400 people.
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Conrad Tulum Opening at the end of 2021, this resort is nestled among verdant tropical vegetation, overlooking the Caribbean Sea's turquoise waters, and situated on an expansive stretch of beach, the new-build 349-room luxurious Conrad Tulum will be Conrad Hotels & Resorts’ first hotel in Quintana Roo on the eastern coast of the Yucatan Peninsula. The property will provide a secluded haven for travelers featuring a bold design aesthetic inspired by Tulum’s lush landscape, picturesque beaches, and surrounding nature reserves. The new hotel’s selection of accommodations will feature contemporary and sophisticated master suites, governor suites, and presidential suites.
Guests can choose from seven world-class restaurants and bars featuring an array of cuisine options from Mediterranean and Asian to a special Chef 's Table's dining experience and relax and unwind in five pools. Like other properties in the Conrad Hotels & Resorts portfolio, Conrad Tulum will draw on the destination’s local influence and offer a distinct experience for travelers. Travelers will enjoy an enriching escape with effortless and passionately delivered service as they explore and immerse themselves in Tulum’s culture and community.
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Secrets Riviera Cancun Opened in December 2020, this all-suite, luxury resort, nestled between the Caribbean Sea and the Lagoon of Bahia Petempich was made for adults seeking the perfect balance of romantic tranquility and social sophistication. Become captivated by our modern, chic suites and indulge in worldclass, inspirational dining options with top-shelf spirits. Whether you are ready to wind down together in your private terrace whirlpool or heat up as you dance to the music of international DJs, Secrets Riviera Cancun provides an array of endless opportunities to suit your desires.
Waldorf Astoria Cancun Opening in March 2022, this luxurious beachfront oasis is set on 100 acres of secluded Mayan coastline, Waldorf Astoria Cancun combines rich Mexican heritage with refined sophistication. Exquisite experiences and unmatched service awaits. Enjoy signature Waldorf Astoria Spa, five restaurants and bars, exclusive resort amenities and access to over 55,000 sq. ft. of event space.
Hilton Cancun, an All Inclusive Resort
Opening in November of 2021, this beachfront oasis amazes with all-inclusive perks. Nestled behind a mangrove preserve and set on 100 acres of Mayan coastline, this secluded resort features 12 dining experiences, including 5 specialty restaurants, a 68,000 sq. ft. indoor-outdoor convention center, a health club, and spa offerings. Drink in ocean views from its suites, and spend sunny afternoons in their two pools. The airport and Cancun's Hotel Zone are within 20 minutes. Page 36
Planet Hollywood Beach Resort Cancun Opened in January 2021, Planet Hollywood Cancun has created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars—transforming the everyday all-inclusive vacation into a fabulous getaway. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.
Aloft Tulum Opened in February 2021, this resort features modern spaces and open expression, including a wide selection of cutting-edge technology and high-touch amenities, as well as a perfect location near the city center of Tulum, Mexico. They are just a short drive from stunning Caribbean beaches. Immerse yourself in the local way of life while enjoying the many attractions that Tulum has to offer, including the archaeological area, majestic cenotes, pristine beaches, natural reserves and much more. Page 37
Enchanted towns Quintana Roo's enchanted towns are Isla Mujeres, Tulum, and Bacalar. Learn about their wonderful stories while experiencing their archaeological sites, turquoise waters, ecotourism, and adventure activities.
Bacalar Bacalar is a picturesque Magic Town of the Mexican Caribbean, where lovers of history, nature, adventure, and cultural manifestations, find a perfect setting. Fill yourself with energy with the majestic and unique Laguna de Los Siete Colores, with its crystal clear waters. Visit the Fort of San Felipe, the Parroquia de San Joaquín, and many more. You can delight yourself with typical dishes of the region. Due to its geographical location, this paradisiacal destination has a strong influence on the Yucatecan and Belizean gastronomy.
Isla Mujeres Isla Mujeres is a Magical Town with a romantic and relaxed atmosphere, with great natural wealth, Mayan vestiges, and Caribbean culture—located just 6 kilometers northeast of Cancun. It is ideal for enjoying water activities such as diving, snorkeling, boat rides, catamarans and kayaks, zip lines over the sea, sport fishing, and much more.
Tulum Tulum is a Magical Town that provides a spiritual and relaxing sensation. With an eco-chic atmosphere, it is the perfect place to enjoy peace and tranquility—while also its white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor. The archaeological site, the hotel zone, and the town are the three areas that makeup Tulum. Page 38
Flora & fauna The Caribbean coasts have a great variety and richness of fauna and marine flora. Just around the Island of Cozumel, visitors will encounter the vibrant reefs, with more than 500 species of fish, as well as lobsters, snails, sea turtles, sponges, urchins, algae, and starfish. These are just a few of the many species of mammals, birds, and reptiles found in Quintana Roo: • Mammals: Possums, weasels, bats, spider monkey, armadillo, anteater, tapir, raccoon, squirrel, rabbit, jaguar, ocelot, cougar, fox, skunk, otter, and peccary. • Birds: Guacamaya, blue and white heron, spoonbills, ibis, flamingos, vulture, osprey, black pheasant, pigeon, owl, barn owl, gray nightjar, gulls, pelicans, frigates, cuckoos, kingfisher, toucans, and nuthatch. • Reptiles: Turtle, crocodile, iguana, boat.
Environment & sustainability Quintana Roo's movement to preserve the environment is very alive and well. Luxurious resorts are quick to point to their various environmental certifications that document the steps being taken to protect the area’s natural resources.
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Restoring the coral reef Coral reefs contribute to the stabilization and protection of coasts, maintain water quality and provide feeding and protection habitats for many of the marine organisms of great ecological and commercial importance. However, reefs are being affected by a combination of human and natural impacts, including bleaching and diseases, which are accentuated by climate change. The Reef Restoration Program seeks to increase the resilience and adaptation potential of coral reefs and promote the recovery of associated species of fish and invertebrates. This is done through the application of developed techniques that include the transplant of more than 10,000 colonies per year, involving communities and managers as part of a Restoration Network.
Preserving the underground river The Rio Secreto organization is on a mission to protect the underground river’s iridescent water, stalactites and stalagmites. A significant portion of the tour entrance fees reportedly goes toward the preservation of the underground river, the preservation of local plants and wildlife, water quality studies, and environmental education programs.
Protecting the islands Caribbean islands are being protected and restored by the government and various advocacy groups. Isla Contoy, for instance, is uninhabited, and only 200 people may visit it each day. The island is a sunscreen-free zone where plastic bottles are not allowed.
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Unique things about the destination What makes Cancun and The Riviera Maya unique is their picture-perfect beaches that stretch along the coast for approximately 86 miles (120 km). Its tourist development that borders Cancun and its airport—soon after expanding its infrastructure toward the south.
The destination consists of several coastal towns, among them Costa Mujeres, Cancun, Puerto Morelos, Playa del Carmen, Akumal, Tulum, Mahahual, Bacalar, and Chetumal, the capital of the state of Quintana Roo and home to the Chetumal International Airport near the Mexico-Belize border. The destination home to paradisiacal beaches, reefs, lagoons, lakes, archaeological zones, and the largest jungle regions in Mexico. The investment of national and foreign capital in Quintana Roo has doubled the national average, largely due to the Riviera Maya, which still has several developments under construction.
More than 10 new hotels are set to open between 2019 and 2021, although the destination already has the necessary infrastructure to warmly welcome the meetings sector, including a wide range of resorts. Among these are luxurious 5-star properties with AAA’s 4- and 5-Diamond awards, most of which have meeting rooms with all necessary facilities to carry out events. Thanks to its crystal-clear waters and white sandy beaches, not to mention its vibrant nightlife, Cancun is the ideal place to sunbathe by day and party by night. Additionally, many other activities make Mexico's best-known beach resorts a unique place to visit. Cenotes, underwater caverns, ziplining in the jungle are just a start.
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Recent recognitions and awards • MPI Mexico Chapter recognized the best of the Meetings Industry with Heel Awards by Jorge J. J. Martíne. • One year after its creation, MPI Mexican Caribbean Chapter was represented in five of the 10 categories. The next edition will have a new category for the event of the year. • Meeting Professionals International (MPI) Mexico Chapter recognized the best of the Meeting Industry (IDR) in the country with the 5th edition of the Heel 2020 Awards, held on November 18. An “epicenter” in Mexico City and "replicas" in Cancun, Los Cabos, and Guadalajara, were a few of the winners. • In the category of the best beach as a destination, Tulum beat Ambergris, Belize, the Bastimentos Island National Marine Park, in Panama, Jacó, in Costa Rica, and the Riviera Maya and Cancun, Quintana Roo. • Mexico won among the countries of the region as the best destination and best option for diving, while the capital of the Mexican Republic was imposed as the ideal city for the business tourism segment. Holbox was named the best island to visit, Cozumel as the best port for Cruises, Oaxaca as the best rest destination, and Río Secreto as the best nature reserve. • Although Mexico is not located in Central America, it competes with countries in the geographic area in the World Travel Awards.
• With regard to the airlines of Mexico and Central America, Aeroméxico surpassed Copa, VivaAerobus and Volaris. Mexico's flag carrier had already been awarded by the WTA in the same category in 2017 and 2018. Cancun's international airport was recognized as the best in Mexico and Central America. • • WTA also recognized VisitMexico as the best promotional institution in Mexico and Central America and the Cancun Convention and Visitors Bureau (OVC) as the best of its kind.
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Technology in the destination When it comes to technology for the MICE industry we know that our destination has meeting rooms equipped with everything a group would need, including projectors, comfortable tables, and chairs that can be configured in different ways, and snacks such as coffee, water, and bakery items. But as technology innovates, these features are integrated and tailored to the needs of programs.
AM Resorts
QR codes Due to the current social distancing guidelines, restaurants outside and inside hotels have implemented the use of QR codes for travelers to download all the information they may need during their stay. From restaurant menus and spa treatments to excursions and daily resort schedules, guests can explore all the latest news from their personal device.
Reusable Water Bottles
Remote check-in
Every day more hotels in the destination use technology to take care of the environment. An example of this is the implementation of reusable water bottles that filled with water purified by the hotel's purification plant. This helps withdraw from one of the most serious ecological problems: Plastics.
Hotels in Cancun and Riviera Maya have a system that connects the hotel reception staff with guests without them having to go through the reception to check-in. This change is being achieved thanks to virtual platforms where guests can fill in their registration data.
Smart services at hotels Xcaret Mexico Hotel has inagurated its smart bracelet that visitors receive upon arrival. No more cards to open the bedroom door, the “all-inclusive” wristband uses a new technology that allows guests to open their room's door and windows simply by scanning it. It also remembers "the tastes and choices" of the guests, such as the temperature at which the air conditioning is set and maintains it that way.
Smart meeting rooms Complied with customer requests in terms of space and technological advances, in addition to the highest service standars and quality of the resort. The new 180-degree projection room has six screens distributed along the side walls. In addition to a screen that covers the entire front wall. Being intelligent, the sound, the lights and the screens integrated into the walls, in itself all the technology is managed through an iPad.
Airport For Terminal 4 at the Cancun International Airport, the airport operator, ASUR, has used innovative technologies from SITA, the global IT provider for the world's airports. This new system allows the airport to organize passenger processing most efficiently. SITA's Airport Management solution is already used in Cancun and in the future to manage operations in the four terminals.
JSAV streaming JSAV is the shows and events division made up of experienced professionals in their respective fields. They have the latest technology to meet all your streaming and production needs. JSAV has multiple options for the transmission of your event that can be adjusted to the budget of the event and the platform can be configured to have access protection measures—guaranteeing both the privacy and the quality of the event. JSAV takes care of the installation and operation of all its events and is carried out under the highest quality standards that guarantee audio and video stream. This is in addition to the possibility of streaming any event to multiple social platforms simultaneously.
Sample Program (4 Nights)
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''When Shift Happens you can manage it or let it manage you.'' During the pandemic, many innovative organizations used the time to craft marketing strategies that were highly effective, boldly innovative, and dazzlingly creative. We are emerging from a kaleidoscope of confusion, stress, and shifting priorities that took place. For months we cascaded toward sameness. We became numb to capturing the essence of our demanding consumer expectations. Companies sent my employees home with no promise of a job waiting for their return. Now that businesses return to the 'new normal' engagement at every level is the new currency. What happens next becomes the prerequisite for success. Today most organizations are looking beyond traditional business models to create a blueprint for what happens next: experience differentiation. With all of the restrictions being lifted, we are now frustrated by our choice. We have discovered a lack of availability and accessibility of quality employees and customers. There has been a decline in excellent customer service and a competitive production environment. Without a clear sense of priorities and an acute alignment of people's efforts, companies will experience another pandemic: attention deficit disorder. And performance always takes a beating when we lose concentration. Inadequate staffing appears to be omnipotent. Lack of adequate staff continues in almost every business. Employers are fighting for talent. Employees are constantly shifting from one 'opportunity to another only to find that the 'grass was not always greener.' To survive, businesses must demystify, digitalize, improve, reengineer, downsize, upsize, and become more customer and employee-centric, focused, driven to recruit and retain. Page 50
The media reported that corporate culture changed, but I do not see it this way. Most organizations don't have the foresight to change their culture before the world forces it on to them. The people who changed the culture remained intact. A quick scan of our business future tells us that our survival depends on speed. It's no longer going to the biggest but the fastest that service and thrive. The window to the future gives a better view than a mirror. As companies thought about creating memorable experiences, it became apparent that rewards should also follow the memorable experience model. And what does that better than a well-crafted incentive travel (IT) program? IT rewards are a sure-fire strategy to grab attention and break through the clutter when it comes to effective ways to recruit and retain employees and customers while offering a valuable service to your prospects and clients. They are hugely popular in almost every industry for a reason. They are cost-effective, convenient, and efficient to deliver a stimulus package to your intended winners. Properly structured, they can become self-funding. Incentive travel programs often demystify. A well-constructed IT program creates attention, de-complicates expectations, and offers a sharply defined sense of direction and reward for successful completion. The biggest challenges these days are perceptual, not technical. Our significant adjustments in the past few months were mental. For months we processed events in our heads. Businesses need insight and wisdom that is transformational, not transactional. Incentive travel programs cut through the blur of complexity and change. Travel is seductive. It has a pull of that which is novel and provocative. The travel reward often focuses participants beyond the blur, passing all the racket and pressure to deliver them into impressive results in a very slender space. As we emerge from the pandemic, there are many new opportunities that will require us to provide high-quality products and services to grow a business. We need committed, productive, engaged employees. Businesses are now looking for ways to escape from competing solely on price. They want to hire employees without overpaying. We know IT works and post-pandemic IT will become the most used reward platform in our lifetime. Page 51
Organizations may not have focused on IT as a solution to the ripple effects of Covid-19, but authentic travel is something most people want to do NOW. If organizations are going to recover from the economic disaster of the past 16 months, they need to add sufficient value to their business model to reach those that can positively impact their recovery. IT is still about experiences and memories. MICE organizations are advisors that have become deep generalists with a broad perspective. They exhibit selfless independence by balancing their devotion to their customers with objectivity and Meaningful Memories™. Post pandemic successes have to hit the organizations hard enough to shatter existing SOP. It has to make enough noise to command people's attention. It's not about money. It's not about acquiring things. It's about experiences. It's about bragging rights. It's about confirming our sense of excitement and the role travel plays in building more robust, more personal relationships with customers, employees, consumers, and managers. And this is why IT is so helpful. When you escape from where you spend much of your time, travel makes you experience the creative benefits of experiencing something new. Travel often helps reset, rethink, and reflect on your results. Most people I have interviewed told me they viewed travel as an escape from the challenges they left behind. Travel often leads to refreshing your mind, recharging your spirit, and preparing you to deal more effectively with tomorrow. The solution may be found by turning dreams into reality. We have been shuttered at home for over 16 months. We played video games, practiced cooking, read more, ate more, and spent more time with our family and friends. Now is the time to create a strategy that rewards performance, retention, acquisition, sales, and safety. cess. Travel is meant to be shared. Simply put, prices are up, and service levels are down. Anytime there is a change, there is an opportunity. To change the slope of that trajectory, we need to 'incentivize' our customers, employees, consumers, and event management. I have learned that scarce resources gravitate toward clear goals. Incentive travel rewards help align people's efforts. An exciting destination often cuts through the fog like a lighthouse creating a bright focus that brings lucidity and tenacity. IT will help ensure that Shift Happens!® After all, we are fulfillers of dreams. Incentive Travel increases mileage. James D. Feldman, CSP, CITE, CPIM, CPT, PCS James is an internationally acclaimed speaker, author, and advisor on change management, customer service, and competitive differentiation. He works with trade associations, tourism organizations, and customer-centric companies to dramatically increase their understanding of discovering new opportunities. His goal is to provide the tools to increase the effectiveness of your efforts, so you not only are doing things right, but you are doing the RIGHT THINGS and greatly increasing your RESULTS. Page 52
What our client’s have to say.
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Our arrival at Cabo Airport was safe and smooth. All airport workers are wearing masks, and social distancing guidelines are in place. Upon arrival, you must fill out new C19 forms. I experienced several stunning resorts including the Auberge Resorts Collection, Le Blanc Spa Resorts, Grand Velas Los Cabos, Solaz, a Luxury Collection Resort, Los Cabos, Zadún, a Ritz-Carlton Reserve. Each resort is pristine, COVID friendly, and waiting for your next corporate group, incentive, or leisure travel experience. Outside the resorts, everything is open. My group experienced the phenomenal Cabo Adventures Sea of Cortez Wildlife & Snorkeling Adventure and we saw whales. Cabo surpassed all expectations during the COVID-19 pandemic, from cleanliness to friendliness.
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Philip Cochrane | Chief Business Officer
Rosita L. Rios, HMCC | Principal
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I had the opportunity to join IVI's Essential Trip 2020 - IVI DMC Los Cabos. I had such a fantastic experience from the transportation, guest services, memorable off-site venues. The staff was professional, they provided above and beyond service - Kudos to Yazmin and Lucia. I highly recommend IVI DMC.
Essential Travel Tips The earlier you book, the cheaper the flights Although most flight companies release their flight schedule a year ahead of time, that doesn’t mean it’s the best deal. Usually, the best time to book flights is between the 4-6 month mark. You can still seize last-minute deals, however, it is always to stay prepared ahead of time, then if you find a last-minute deal—book it for your next adventure. Page 54
Why advertise with CommuniQuest Incentive Travel Digest Advertising and promotional opportunities are now available in CommuniQuest Incentive Travel Digest. Sponsorship placement opportunities are limited and are reserved on a “first come, first served” basis. We invite you to advertise in our vastly distributed Incentive Travel Digest which is already available to over 10,000 avid readers. These readers are dedicated members, stakeholders, and fine suppliers. This Incentive Travel Digest is an inviting ‘cover to cover’ read, ensuring eyecatching and successful advertising.
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Serving the meetings, incentives, conferences, and exhibitions industry since 1986. Find us in over 41 destinations throughout: • Mexico • Cuba • Dominican Republic • Costa Rica & • Panama • Colombia
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CONTACT:
Dear reader! Thanks for reading CommuniQuest Incentive Travel Digest I hope you find in this newsletter a useful tool that will help you make decisions for your successful business.We would be delighted to know if there anything else you’d like to see or experience in this monthly newsletter. Your suggestions are more than welcome. We wish you the best in your endeavors and business adventures, and please, don’t forget, working with us “Will make YOU look GREAT”.
IVI DMC² Corporate office: Ave. Acanceh #1-01, SM 15 Cancun, Quintana Roo, Mx Phone: +52 (998) 287-1700 Email:ivicorp@ividmc. travel
Sincerely,
For further information on the finest hotels, deals, activities, and group packages mentioned in this travel digest, please contact:
José-Manuel GARCÍA, CDS Visionary, Founder Founder and and Seller Dream Visionary, ofSeller Dreams
Raquel MIJARES rmijares@ividmc.travel
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