Thinkpublic

Jaclyn Le |

Public Service Design Seminar

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Prof.

PublicMager Service Design | Seminar Spring 2009 |

Prof. Mager

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Spring 2009

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Jaclyn Le

Jaclyn Le |

Thinkpublic is a bridge between front-line staff and the public and policy administration. [They] talk in a different language. Consequently, there’s a gap in understanding.

– Deborah Szebeko, Thinkpublic Founder

SOURCE: HTTP://WWW.TELEGRAPH.CO.UK/FINANCE/PERSONALFINANCE/2817050/PUBLIC-LIFE-DESIGN-MAKES-A-DIFFERENCE.HTML Public Service Design Seminar

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Prof.

PublicMager Service Design | Seminar Spring 2009 |

Prof. Mager

|

Spring 2009

|

Jaclyn Le

Jaclyn Le |

the thinkpublic team

Public Service Design Seminar

|

Prof.

PublicMager Service Design | Seminar Spring 2009 |

Prof. Mager

|

Spring 2009

|

Jaclyn Le

Jaclyn Le |

CASE STUDY: Alzheimer100 A project that aims to come up with creative solutions to the challenges presented by dementia.

Public Service Design Seminar

|

Prof.

PublicMager Service Design | Seminar Spring 2009 |

Prof. Mager

|

Spring 2009

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Jaclyn Le

PRELIMINARY STAGE

Jaclyn Le |

. involved interviews with people effected by dementia . workshop held to train them in film-making & interviewing

Public Service Design Seminar

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Prof.

PublicMager Service Design | Seminar Spring 2009 |

Prof. Mager

|

Spring 2009

|

Jaclyn Le

CODESIGN DAY

Jaclyn Le |

. resulting insights fed into follow-up co-design day workshop . 18 minute documentary produced with footage . listed all the challenges and began to narrow them down: awareness and early stage support, first experiences, carer support, stigma, assisted technology and end of life

Public Service Design Seminar

|

Prof.

PublicMager Service Design | Seminar Spring 2009 |

Prof. Mager

|

Spring 2009

|

Jaclyn Le

RESULTS

Jaclyn Le |

. Bringing onboard other organizations (EqualArts & TimeBank) . Dementia Signposting Service

Public Service Design Seminar

|

Prof.

PublicMager Service Design | Seminar Spring 2009 |

Prof. Mager

|

Spring 2009

|

Jaclyn Le

Jaclyn Le |

Public Service Design Seminar

|

Prof.

PublicMager Service Design | Seminar Spring 2009 |

Prof. Mager

|

Spring 2009

|

Jaclyn Le